Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Do you have the IT and Tech skills of someone working in IT, Helpdesk or as an Engineer? But you want a job that utilizes all of those skills, with the benefit of doing something interesting and hands-on day to day without being 100% tied to your desk and without having to spend any time on the road travelling to sites? Then this IT Workshop Engineer role could be well worth reading about. Working in-house for a company in the Maylands are in Hemel Hempstead, you'd be supporting on the configuring of units and equipment that are then shipped out to customer sites which are some of the largest and most recognisable names in the world to be installed and used daily. This is a fully office based role, you'll be working on units on-site daily. Monday to Friday, 9am to 5pm, with a 1 hour lunch. The equipment isn't light, but you're also working as part of a team, so when you are taking in equipment and working on it, you will need to be aware that there is some element of manual lifting involved. The position is also paying up to £28,000 as a starting salary for the right person, with room to grow and develop within the team and company too. Please note, this role is fully based in Hemel Hempstead currently, but there is a possibility that the office location may be moving within the next year, although will be remaining within the Herts/Beds area. What to expect day to day? Taking responsibility of configuration of solutions for customers Manage configuration of equipment to meet installation date target Make sure solutions are ready to be dispatched in a timely manner for logistics to receive for onward delivery Understand the need for punctuality and commitment to completing the required tasks Ensure adherence to all health and safety requirements in the workplace Establish a clear channel of formal communications with Deployment team to make sure customer requirements are correct Manage a portfolio of client solutions Deal with issues as they arise and understand when to escalate Ensure quality standards are being maintained Be committed to providing the highest level of standards whilst managing multiple client solutions What do you need? Previous experience of QSR / Retail solutions and Break fix Capable of lifting heavy units Previous experience in the software and deployment of systems using correct and documented procedures Experience of working in a customer facing role, servicing multi clients or stakeholders Strong customer service ethic and excellent organisation skills Experience in coordinating a number of time critical activities alongside daily routine tasks Excellent customer service skills, via both written and verbal communications Calm under pressure and an ability to reprioritise at short notice We are currently recruiting for this role and looking to find someone as soon as possible, so please do get in touch with Bobby Collins and Izzy Lane for more info. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
May 02, 2024
Full time
Do you have the IT and Tech skills of someone working in IT, Helpdesk or as an Engineer? But you want a job that utilizes all of those skills, with the benefit of doing something interesting and hands-on day to day without being 100% tied to your desk and without having to spend any time on the road travelling to sites? Then this IT Workshop Engineer role could be well worth reading about. Working in-house for a company in the Maylands are in Hemel Hempstead, you'd be supporting on the configuring of units and equipment that are then shipped out to customer sites which are some of the largest and most recognisable names in the world to be installed and used daily. This is a fully office based role, you'll be working on units on-site daily. Monday to Friday, 9am to 5pm, with a 1 hour lunch. The equipment isn't light, but you're also working as part of a team, so when you are taking in equipment and working on it, you will need to be aware that there is some element of manual lifting involved. The position is also paying up to £28,000 as a starting salary for the right person, with room to grow and develop within the team and company too. Please note, this role is fully based in Hemel Hempstead currently, but there is a possibility that the office location may be moving within the next year, although will be remaining within the Herts/Beds area. What to expect day to day? Taking responsibility of configuration of solutions for customers Manage configuration of equipment to meet installation date target Make sure solutions are ready to be dispatched in a timely manner for logistics to receive for onward delivery Understand the need for punctuality and commitment to completing the required tasks Ensure adherence to all health and safety requirements in the workplace Establish a clear channel of formal communications with Deployment team to make sure customer requirements are correct Manage a portfolio of client solutions Deal with issues as they arise and understand when to escalate Ensure quality standards are being maintained Be committed to providing the highest level of standards whilst managing multiple client solutions What do you need? Previous experience of QSR / Retail solutions and Break fix Capable of lifting heavy units Previous experience in the software and deployment of systems using correct and documented procedures Experience of working in a customer facing role, servicing multi clients or stakeholders Strong customer service ethic and excellent organisation skills Experience in coordinating a number of time critical activities alongside daily routine tasks Excellent customer service skills, via both written and verbal communications Calm under pressure and an ability to reprioritise at short notice We are currently recruiting for this role and looking to find someone as soon as possible, so please do get in touch with Bobby Collins and Izzy Lane for more info. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
May 02, 2024
Full time
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
We are currently recruiting for some temporary roles and are working for a well-established Leeds-based employer, a successful leader in its sector. They are looking for Supplier Helpdesk Advisors to start immediately, for an initial 3-month period but these will extend and potentially run until the end of the year. The role will be site-based for training and then will become hybrid, working Tuesdays and Thursdays in the office. You will be working in a lively office environment with a relaxed attitude focusing on upbeat customer care on a flexible basis. Candidates placed here by JHR have provided excellent feedback on this department, these roles, colleagues and working environment. Job Profile You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes. Responsibilities Provide support to Suppliers and Internal Colleagues and resolve queries. Act as a front-line colleague to provide support to stakeholders, answering queries, signposting where information can be found and servicing requests. Encourage contacts to self-serve and support colleagues and suppliers through new system functionality. Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution. Promote and maintain high standards of communication in line with Customer Support and brand guidelines for both verbal and written communication. Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change. Ability to navigate several systems to support in the resolution of queries. Experiences, skill set and/or qualifications required Excellent verbal and written communication Proactive approach Good judgement and the ability to adapt quickly to change Work independently and as part of a collaborative team Ability to manage your own workload Quick at picking up new systems Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position with a background in finance education. Hours: Monday - Friday, 8.30am - 4.30pm Location: Leeds City Centre (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH) Salary: £11.44 per hour Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
May 01, 2024
Full time
We are currently recruiting for some temporary roles and are working for a well-established Leeds-based employer, a successful leader in its sector. They are looking for Supplier Helpdesk Advisors to start immediately, for an initial 3-month period but these will extend and potentially run until the end of the year. The role will be site-based for training and then will become hybrid, working Tuesdays and Thursdays in the office. You will be working in a lively office environment with a relaxed attitude focusing on upbeat customer care on a flexible basis. Candidates placed here by JHR have provided excellent feedback on this department, these roles, colleagues and working environment. Job Profile You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes. Responsibilities Provide support to Suppliers and Internal Colleagues and resolve queries. Act as a front-line colleague to provide support to stakeholders, answering queries, signposting where information can be found and servicing requests. Encourage contacts to self-serve and support colleagues and suppliers through new system functionality. Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution. Promote and maintain high standards of communication in line with Customer Support and brand guidelines for both verbal and written communication. Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change. Ability to navigate several systems to support in the resolution of queries. Experiences, skill set and/or qualifications required Excellent verbal and written communication Proactive approach Good judgement and the ability to adapt quickly to change Work independently and as part of a collaborative team Ability to manage your own workload Quick at picking up new systems Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position with a background in finance education. Hours: Monday - Friday, 8.30am - 4.30pm Location: Leeds City Centre (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH) Salary: £11.44 per hour Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Redditch, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Redditch, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Coalville, LEC, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Coalville, LEC, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Peterborough, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Peterborough, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Chesterfield, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Chesterfield, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers - influencing change across the globe. Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
This role focuses on those who have military experience interested in working in the private sector. Amazon's military recruiting team is available to discuss the many opportunities within Amazon. At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are able to apply their knowledge, skills, and leadership abilities in a wide variety of careers - influencing change across the globe. Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Please note that we have multiple roles across following locations: MAN1, MAN2, MAN3, MAN8, LPL2 Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Bolton, GBR Haydock, GBR Liverpool, GBR Manchester, GBR Warrington, CHS, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Please note that we have multiple roles across following locations: MAN1, MAN2, MAN3, MAN8, LPL2 Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Bolton, GBR Haydock, GBR Liverpool, GBR Manchester, GBR Warrington, CHS, GBR BASIC QUALIFICATIONS For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Please note that this role can be based both in LBA2/LBA4 Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Doncaster, GBR Doncaster, POST-SYK, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 01, 2024
Full time
Please note that this role can be based both in LBA2/LBA4 Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; people who are excited to learn and want to start a career now - or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, hands on experience, and qualifications presented to you. After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Key job responsibilities Mechatronics maintenance apprenticeship Amazon is the perfect place to start your career in mechatronics maintenance. As one of the world's largest retail companies, we have an unrivalled range of equipment, technologies, and facilities, so there are a huge variety of projects you can work on during the program. You will build your skills over a 48-month period - starting in September 2024, including: • Classroom training and workshops hosted offsite • Amazon's on-the-job training program, delivered by our specialist RME team • Mentorship from our RME engineers Alongside extensive development of your technical skills, you will also grow your abilities in crucial complementary areas, such as organisation, prioritisation, data analysis and problem-solving techniques, teamwork, communication, and presentation skills. Year 1 is full-time residential (classroom) training at one of our training provider facilities. As a result, you may be required to work away from home Monday to Friday each week during term time (costs will be supported by Amazon), combined with short periods working at one of our operations warehouses. This will give you a thorough and detailed insight into the work of the RME team, as well as the basic skills necessary before working autonomously on our site equipment. Subsequent years will comprise day or block release training at a specialist college where you will study for an HNC in Electronic & Electrical Engineering, and on-the-job training in a Fulfilment/Sortation Centre or Delivery Station among our team of technicians and engineers. Not only will you receive invaluable learning, development, and professional experience, but you will also gain a number of externally recognised qualifications. You will graduate from the apprenticeship and be able to apply for a role as an Amazon Multi-Skilled Maintenance Technician where we will continue your development, allowing you to grow within the business. We are open to hiring candidates to work out of one of the following locations: Doncaster, GBR Doncaster, POST-SYK, GBR BASIC QUALIFICATIONS Basic Qualifications For the apprenticeship program we prioritise applicants eligible for government funding for their apprenticeship, the requirements of which are: • Be a UK national, or a non UK national with the right to work in the UK, or an EU national and have settled status in the UK, and have lived in the UK or an EEA, or British overseas territory for 3 years or more prior to commencing the apprenticeship (September 2024) • Be a resident of the UK for the entire duration of the program • Not be registered to study on a UK government funded course ending August 2024 or later • You will be 18 years old or older before entering an Amazon building (September 2024) • You have 3 GCSEs at Grade C/4 or above (or equivalent): Maths, English and a science/technology subject If you have received educational qualifications outside of the UK then we will require a Statement of Comparability to confirm your eligibility for the scheme. Please ensure you obtain one during the application process, through UK ENIC: • You have a deep interest in maintenance and a solid willingness to become a multi-skilled technician in both electrical and mechanical disciplines. • You have a desire to learn practical workshop / tool usage skills. • You are able to read, understand, and communicate fluently in English, and interact and engage comfortably with people at all levels of the business. • You have a desire to learn how to fault find and repair automation systems and machinery. • You can follow a list of guidelines and instructions (verbal or written) to deliver results and meet deadlines. • Demonstrate a hands-on, flexible, and proactive approach. • Possess excellent customer facing skills and be able to deliver impeccable customer service • You seek and respond well to feedback. • Experience (or a willingness to learn and practice) working to appropriate health & safety standards and regulations. • You have flexibility in working hours and shift patterns to provide cover for operational requirements. • You are able to operate in a complex and fast paced environment. Note: If you already have a higher degree, or are studying towards a higher degree, in the same field or a related one, you will not be eligible to this apprenticeship. PREFERRED QUALIFICATIONS Preferred Qualifications/Skills These will be a plus for your career at Amazon but are not necessary to enter the program. • You have 5 GCSEs at Grade C/4 or above (or equivalent), including Maths, English and a science/technology subject. • You are studying towards a BTEC Level 3 National qualification or equivalent in an Engineering subject or studying for 'A' levels with a bias toward science and technology. All our apprenticeships are paid. Compensation varies by program and location, but is always competitive. Your recruitment process will start with your online application (providing your CV as well as answering questions about the above basic qualifications) and will then take you into online testing and video interviewing on a platform called Hirevue. As a final step, we will invite suitable candidates to an assessment center, which includes visiting an operations warehouse, participating in a group exercise, carrying out a practical exercise (if on-site only), and partaking in interviews. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
May 01, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Service Desk Analyst Chester 12 months contract Rate from 200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client is on the world's leading financial institutions united in their purpose to help make financial lives better through the power of every connection. They are dedicated to helping teammates be their best at work and at home. It starts with having a diverse, inclusive workplace where employees are valued for their individual strengths and perspectives. They firmly believe all employees should be treated with respect, live free of discrimination and be able to bring their whole selves to work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility of extension or permanent opportunity. You will be fully office based whilst undergoing training, at least 1 month, then moving to a hybrid working model of 3 days in the office, 2 days working from home as determined by the rota. Working hours are Monday to Friday with a number of shifts between the hours of 7am and 7pm and you would also be required to work 1 weekend in 5. Rotas are produced 3 months in advance. In this role you will be conducting basic troubleshooting of Microsoft applications and proprietary systems via phone and chat function supporting internal bank employees globally. This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills Desired experience in Microsoft Office application suite how to, in addition to troubleshooting. Excellent customer service skills. Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems. Desired Skills Technology Call Centre and Customer Service experience. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.
May 01, 2024
Contractor
Service Desk Analyst Chester 12 months contract Rate from 200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client is on the world's leading financial institutions united in their purpose to help make financial lives better through the power of every connection. They are dedicated to helping teammates be their best at work and at home. It starts with having a diverse, inclusive workplace where employees are valued for their individual strengths and perspectives. They firmly believe all employees should be treated with respect, live free of discrimination and be able to bring their whole selves to work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility of extension or permanent opportunity. You will be fully office based whilst undergoing training, at least 1 month, then moving to a hybrid working model of 3 days in the office, 2 days working from home as determined by the rota. Working hours are Monday to Friday with a number of shifts between the hours of 7am and 7pm and you would also be required to work 1 weekend in 5. Rotas are produced 3 months in advance. In this role you will be conducting basic troubleshooting of Microsoft applications and proprietary systems via phone and chat function supporting internal bank employees globally. This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills Desired experience in Microsoft Office application suite how to, in addition to troubleshooting. Excellent customer service skills. Technologies may include, but not limited to: Windows 10/11, Microsoft Office, iOS (iPad/iPhone), and ticketing systems. Desired Skills Technology Call Centre and Customer Service experience. Ability to utilize multiple resources to determine causes and resolutions of technology problems and incidents. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description With NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. And everything we do is in line with our mission, to create user centred products and services that are efficient, inclusive and sustainable. Location: Ideally we would like this role to be Hybrid from our Glasgow Studio, however we would also consider Hybrid from London, or fully remote. Salary: £40,000 Working Pattern: Monday - Friday 9:00 - 5:30 Position Overview: The Senior Bid Writer for NEC Digital will be responsible for writing persuasive and well-structured bids, proposals, and tender documents that align with the NEC Digital's strategic goals and resonate with potential clients. This role will involve collaborating with cross-functional teams, gathering information, and effectively communicating NEC Digital's capabilities and offerings. The Bid Writer will play a pivotal role in winning new business and driving growth. Key Responsibilities: Bid Writing Bid Creation: Develop high-quality written content for bids, proposals, and tender documents that effectively articulate the division's solutions, benefits, and value proposition. Message Alignment: Ensure bid content aligns with the NEC Digital's messaging, branding, and strategic objectives, while addressing the specific requirements of each bid. Content Customisation: Tailor bid content to meet the unique needs and preferences of each potential client or contract opportunity. Persuasive Communication: Write compelling narratives that highlight the NEC Digital's strengths, differentiators, and capabilities, while addressing client pain points. Content Editing: Review and edit bid content for accuracy, clarity, grammar, and consistency, ensuring a polished and professional final product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging the playbook's resources to provide updated best practices, answers, and relevant content, thereby enhancing bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a Bid Writer, with a successful track record of crafting persuasive bids, proposals, and tender documents. Strong writing, editing and communication skills, with exceptional attention to detail and grammar with the ability to convey complex information clearly and persuasively. Familiarity with bid management processes and knowledge management systems. Proficiency in using Microsoft Office Suite and bid management software. Ability to work effectively in a collaborative, cross-functional team environment including Sales, Marketing, Legal, and Subject Matter Experts. Excellent project management and deadline management skills. Experience in collecting and implementing feedback to improve bid content and win rates. Desirable: Experience writing and winning bids for the Public and Third Sector. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
May 01, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description With NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. And everything we do is in line with our mission, to create user centred products and services that are efficient, inclusive and sustainable. Location: Ideally we would like this role to be Hybrid from our Glasgow Studio, however we would also consider Hybrid from London, or fully remote. Salary: £40,000 Working Pattern: Monday - Friday 9:00 - 5:30 Position Overview: The Senior Bid Writer for NEC Digital will be responsible for writing persuasive and well-structured bids, proposals, and tender documents that align with the NEC Digital's strategic goals and resonate with potential clients. This role will involve collaborating with cross-functional teams, gathering information, and effectively communicating NEC Digital's capabilities and offerings. The Bid Writer will play a pivotal role in winning new business and driving growth. Key Responsibilities: Bid Writing Bid Creation: Develop high-quality written content for bids, proposals, and tender documents that effectively articulate the division's solutions, benefits, and value proposition. Message Alignment: Ensure bid content aligns with the NEC Digital's messaging, branding, and strategic objectives, while addressing the specific requirements of each bid. Content Customisation: Tailor bid content to meet the unique needs and preferences of each potential client or contract opportunity. Persuasive Communication: Write compelling narratives that highlight the NEC Digital's strengths, differentiators, and capabilities, while addressing client pain points. Content Editing: Review and edit bid content for accuracy, clarity, grammar, and consistency, ensuring a polished and professional final product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging the playbook's resources to provide updated best practices, answers, and relevant content, thereby enhancing bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a Bid Writer, with a successful track record of crafting persuasive bids, proposals, and tender documents. Strong writing, editing and communication skills, with exceptional attention to detail and grammar with the ability to convey complex information clearly and persuasively. Familiarity with bid management processes and knowledge management systems. Proficiency in using Microsoft Office Suite and bid management software. Ability to work effectively in a collaborative, cross-functional team environment including Sales, Marketing, Legal, and Subject Matter Experts. Excellent project management and deadline management skills. Experience in collecting and implementing feedback to improve bid content and win rates. Desirable: Experience writing and winning bids for the Public and Third Sector. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.
May 01, 2024
Full time
SF Recruitment are currently recruiting for a First Line Support role based in Newark, Nottinghamshire Area. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within an first line/ technical customer service role is essential, ideally within a fast-paced business to business organisation. Benefits include - Company Pension, Life Assurance, Health Benefits, Discounted Gym Membership. Responsibilities Include: Provide Network & UC support services to our wide range of customers. Support Firewall technologies Demonstrable experience within an equivalent technical support role Work alongside multi-vendor network support environment which includes Cisco, Meraki, Fortinet and Juniper. Triage and investigate incidents, managing these through to resolution. Monitoring tools and protocols (ICMP, SNMP) Work closely with our connectivity partners to resolve customer issues, whilst maintaining ownership of the customer experience Support co-location customer solutions within our Datacentre Knowledge and Skills: Strong network or unified communications diagnostic skills. Able to assess faults, prioritise, respond, and escalate accordingly Able to collate and interpret data from various sources. Basic understanding of Network Monitoring Concepts and management tools. Basic knowledge of the OSI Model, switching and routing technologies. Ideal candidate is someone who has hands-on experience working on Network escalations . Any experience working with Cisco OR Meraki would be advantageous too! Working Hours: Monday - Friday 8.00 AM - 6.00 PM Salary; £23,000 - £23,900 If you think you have the relevant experience please apply online now.
Euro Systems are one of the UK's leading independent IT providers. They are based in Glasgow with offices across the UK. They pride themselves on providing first class IT support and telecommunication solutions for their clients. They are now looking for a passionate Network Engineer Apprentice to join their supportive IT team within a helpdesk role! As an apprentice, you will join their teams of support engineers where you will assist in troubleshooting customers problems remotely and face to face. During the apprenticeship, you will gain first-class mentoring and support from industry professionals to help you grow into an all-round support specialist! Responsibilities: Your day to day will centre around the helpdesk and supporting customers issues such as backups, email support and password resets Visiting customers sites to assist with installs and break fix troubleshooting Working from our workshop to build PC's / servers and fixing when required Problem-solving Network troubleshooting Network segmentation Providing top class customer service and support What do they need from you? Passionate personality Excellent communication skills (verbal and written) Tech-savvy Outgoing attitude Eagerness to learn and show initiative Team player Salary: £16,500 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: 22 days holiday + bank holidays Training bonus Pension scheme Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 01, 2024
Full time
Euro Systems are one of the UK's leading independent IT providers. They are based in Glasgow with offices across the UK. They pride themselves on providing first class IT support and telecommunication solutions for their clients. They are now looking for a passionate Network Engineer Apprentice to join their supportive IT team within a helpdesk role! As an apprentice, you will join their teams of support engineers where you will assist in troubleshooting customers problems remotely and face to face. During the apprenticeship, you will gain first-class mentoring and support from industry professionals to help you grow into an all-round support specialist! Responsibilities: Your day to day will centre around the helpdesk and supporting customers issues such as backups, email support and password resets Visiting customers sites to assist with installs and break fix troubleshooting Working from our workshop to build PC's / servers and fixing when required Problem-solving Network troubleshooting Network segmentation Providing top class customer service and support What do they need from you? Passionate personality Excellent communication skills (verbal and written) Tech-savvy Outgoing attitude Eagerness to learn and show initiative Team player Salary: £16,500 per annum Working hours: Monday to Friday, 9am - 5pm Benefits: 22 days holiday + bank holidays Training bonus Pension scheme Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
May 01, 2024
Full time
Main Purpose of JobTo provide specialist support for military applications, land and sea based.To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers.To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related.Working within a team with a clear growth path and development strategy thatencourages internal growth.Key TasksTo liaise with the internal MoD projects and engineering teamsTo monitor and respond accordingly to the MoD Escalations email inboxTo respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution timesTo ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstandingTo assist with monthly customer surveys and reports to ensure that our client's service levels are met.To manage inbound calls as required by the Shift SupervisorTo assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvementsTo proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer relatedManage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groupsTo actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues.To make recommendations to improve development of systems and processes to the benefit of the customer and companyAny other appropriate tasks as delegated by managementDimensionsMonday to Friday between the hours of 0800 - 1830, will be on a weekly rotation of eitherearly or late shifts, for example 0800 - 1630 or 1000 - 1830Experience/Skills/QualificationsEssential:Experience in operating Royal Navy communications systemsCustomer facing experienceBe computer literateConfident and clear telephone mannerPossess a keen commercial awareness with ability to work on owninitiative and unsupervisedAbility and willingness to continuously learn and support new systems andservicesPreferred:Inmarsat and/or VSAT operational, service or technical experienceIn depth technical knowledge of at least some of the following customerequipment or systemsNAICIS, MNE, SCOT, LC2, IRLInmarsat Satellite Maritime Customer equipment including T&TSailor, JRC systems and Intellian FXCobham Seatel, T&T and Intellian VSAT equipmentInmarsat Land Mobile systems including Nera & T&T (BGans)Iridium Certus, Thuraya3G/4G Wireless LTEKnowledge of customer IT networks/systems eg IP address rangesCisco and HP SwitchesNetwork Operations experience
Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £27k - £32k pa DOE and qualification level (plus performance bonus scheme) Are you tech-obsessed with a passion for sustainability and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all! We're looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money. Through remote support, you'll be providing resolutions from incoming support requests via phone calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and assess the needs of a customer/installer to achieve maximum satisfaction, suggesting solutions when a product malfunction occurs, aiming for a first-time fix. Direct requests and unresolved issues to the designated internal resource to ensure proper customer service is being delivered. Become a product expert using your skills to mentor and guide those around you. What We're Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication, mentoring and leadership skills. Outstanding customer service skills showcasing your positive and helpful attitude. Confident use of IT systems, software and diagnostics. Interest in problem solving and issue identification. Comfortable handing volume inbound calls. Why Work With Us? There couldn't be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table: Performance-based salary review and bonus opportunities. Refer-A-Friend scheme (£500 per successful referral!) Make your birthday your own! We offer a paid day off to do whatever makes you happy. Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided. We love to home-grow our talent, so there's plenty of opportunities to progress and grow and bags of continuous professional development. Discounts available on our products. Terms apply At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture. We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans. We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive. Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
May 01, 2024
Full time
Senior Technical Support Specialist (Renewable Energy Systems) Location: GivEnergy Head Office in Newcastle-under-Lyme, Staffordshire, ST5 9HX Job Type: Permanent, 37.5 hours per week, Monday - Friday, with shift times falling between 8:30am - 7pm (with some flexibility for out of hours cover on a rota basis) Salary: £27k - £32k pa DOE and qualification level (plus performance bonus scheme) Are you tech-obsessed with a passion for sustainability and making a positive impact on the environment? Do you enjoy the satisfaction of a first-time fix? Then join us in empowering energy freedom for all! We're looking for a Senior Technical Support Specialist to join our incredible Technical Contact Centre Team. They are our technical heroes, the specialist backbone of our business who thrive on customer satisfaction, minimising product downtime and mitigating unnecessary on-site support through routine monitoring and remote diagnosis. If you enjoy the challenge of finding solutions and problem-solving whilst providing exceptional service on every call, every time then this could be the perfect role for you! About Us: GivEnergy is a globally established, leading energy storage manufacturer of electronic equipment designed to manage energy use and production. We specialise in our range of inverters and battery systems which allow our users to store their renewable/cheap-rate energy, ease pressure on the grid and save some serious money. Through remote support, you'll be providing resolutions from incoming support requests via phone calls, chat and emails to ensure that all products (hardware and software) are running at optimum efficiency. Key Accountabilities: Senior point of contact for customer, installer and colleague support by phone, email and live chat to assist with technical and product-based issues across all product lines. Identify and assess the needs of a customer/installer to achieve maximum satisfaction, suggesting solutions when a product malfunction occurs, aiming for a first-time fix. Direct requests and unresolved issues to the designated internal resource to ensure proper customer service is being delivered. Become a product expert using your skills to mentor and guide those around you. What We're Looking For: Bachelor's degree in engineering, renewable energy/related field would be advantageous. Experience working with renewable energy systems, products and technology would be desirable. Excellent spoken and written communication, mentoring and leadership skills. Outstanding customer service skills showcasing your positive and helpful attitude. Confident use of IT systems, software and diagnostics. Interest in problem solving and issue identification. Comfortable handing volume inbound calls. Why Work With Us? There couldn't be a better time to join the thriving energy battery storage industry as it charges from strength to strength. In return for your hard work, this is what we bring to the table: Performance-based salary review and bonus opportunities. Refer-A-Friend scheme (£500 per successful referral!) Make your birthday your own! We offer a paid day off to do whatever makes you happy. Work in friendly and supportive environment with a smart/casual dress code, and free company branded workwear provided. We love to home-grow our talent, so there's plenty of opportunities to progress and grow and bags of continuous professional development. Discounts available on our products. Terms apply At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture. We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans. We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive. Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
Employer description: ASA Recruitment is Scotland's largest independent recruitment organisation who have been trading since 1970 and have offices in Aberdeen, Edinburgh, Glasgow, and Kirkcaldy. You are in safe hands - we are a very experienced apprenticeship employer and have employed at least 10 apprentices over the last few years. You will be part of a wider office environment who provide professional recruitment services to a range of clients, you will also be providing support to resourcers and consultants for the live roles they are working on. We are looking for a dynamic and motivated individual who enjoys working in a challenging, fast-paced, people centric environment. You will be working out of our Edinburgh office in the heart of the city centre. Overview: This role will be providing support to all aspects of the Edinburgh office, you will be based here but may be required to provide support across the wider business. You will have regular contact with the resourcers, consultants and management for escalating wider queries but will be the main point of contact for all initial client queries. The jobholder will contribute to the continuous development through flexibility, and adaptability to meet business requirements. Responsibilities: You will become a key digital support staff member, for all staff working collaboratively across this network Processing standard requests, problem solving to investigate issues, as well as reviewing site functionality Using IQX, our CRM system, with an advanced level of access to provide information requests, investigate issues and queries and ensure compliance documents are checked and filed in the system First point of contact to support others in the organisation to understand specific features of these packages, and how to use them for record keeping, finance requirements and reference checks Using Microsoft SharePoint to manage and support requests relating to project and training reports Using Microsoft Office Suite to contribute to reporting for incoming client files, CV formatting and sharing documents with consultants through share drive Desirable skills: Good foundation knowledge of Microsoft Office Suite High standard of processing and numeracy Strong keyboard skills Can work well under pressure Ability to provide excellent customer service Excellent communicator at all levels Good team player Salary: £18,000 per annum Working hours: Monday to Friday, 8:30am - 5pm Benefits: Progression into a steady career Lots of development opportunities City centre location with good transport links, local to popular high street shops and restaurants Full access to a highly beneficial pension scheme Future prospects: Option to progress onto full time role and move into a successful career in recruitment. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 01, 2024
Full time
Employer description: ASA Recruitment is Scotland's largest independent recruitment organisation who have been trading since 1970 and have offices in Aberdeen, Edinburgh, Glasgow, and Kirkcaldy. You are in safe hands - we are a very experienced apprenticeship employer and have employed at least 10 apprentices over the last few years. You will be part of a wider office environment who provide professional recruitment services to a range of clients, you will also be providing support to resourcers and consultants for the live roles they are working on. We are looking for a dynamic and motivated individual who enjoys working in a challenging, fast-paced, people centric environment. You will be working out of our Edinburgh office in the heart of the city centre. Overview: This role will be providing support to all aspects of the Edinburgh office, you will be based here but may be required to provide support across the wider business. You will have regular contact with the resourcers, consultants and management for escalating wider queries but will be the main point of contact for all initial client queries. The jobholder will contribute to the continuous development through flexibility, and adaptability to meet business requirements. Responsibilities: You will become a key digital support staff member, for all staff working collaboratively across this network Processing standard requests, problem solving to investigate issues, as well as reviewing site functionality Using IQX, our CRM system, with an advanced level of access to provide information requests, investigate issues and queries and ensure compliance documents are checked and filed in the system First point of contact to support others in the organisation to understand specific features of these packages, and how to use them for record keeping, finance requirements and reference checks Using Microsoft SharePoint to manage and support requests relating to project and training reports Using Microsoft Office Suite to contribute to reporting for incoming client files, CV formatting and sharing documents with consultants through share drive Desirable skills: Good foundation knowledge of Microsoft Office Suite High standard of processing and numeracy Strong keyboard skills Can work well under pressure Ability to provide excellent customer service Excellent communicator at all levels Good team player Salary: £18,000 per annum Working hours: Monday to Friday, 8:30am - 5pm Benefits: Progression into a steady career Lots of development opportunities City centre location with good transport links, local to popular high street shops and restaurants Full access to a highly beneficial pension scheme Future prospects: Option to progress onto full time role and move into a successful career in recruitment. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Employer description: ASA Recruitment is Scotland's largest independent recruitment organisation who have been trading since 1970 and have offices in Aberdeen, Edinburgh, Glasgow, and Kirkcaldy. You are in safe hands - we are a very experienced apprenticeship employer and have employed at least 10 apprentices over the last few years. You will be part of a wider office environment who provide professional recruitment services to a range of clients, you will also be providing support to resourcers and consultants for the live roles they are working on. We are looking for a dynamic and motivated individual who enjoys working in a challenging, fast-paced, people centric environment. You will be working out of our Glasgow Office in the heart of the city centre. Overview: This role will be providing support to all aspects of the Glasgow office, you will be based here but may be required to provide support across the wider business. You will have regular contact with the resourcers, consultants and management for escalating wider queries but will be the main point of contact for all initial client queries. The jobholder will contribute to the continuous development through flexibility, and adaptability to meet business requirements. Responsibilities: You will become a key digital support staff member, for all staff working collaboratively across this network Processing standard requests, problem solving to investigate issues, as well as reviewing site functionality Using IQX, our CRM system, with an advanced level of access to provide information requests, investigate issues and queries and ensure compliance documents are checked and filed in the system First point of contact to support others in the organisation to understand specific features of these packages, and how to use them for record keeping, finance requirements and reference checks Using Microsoft SharePoint to manage and support requests relating to project and training reports Using Microsoft Office Suite to contribute to reporting for incoming client files, CV formatting and sharing documents with consultants through share drive Desirable skills: Good foundation knowledge of Microsoft Office Suite High standard of processing and numeracy Strong keyboard skills Can work well under pressure Ability to provide excellent customer service Excellent communicator at all levels Good team player Salary: £18,000 per annum Working hours: Monday to Friday, 8:30am - 5pm Benefits: Progression into a steady career Lots of development opportunities City centre location with good transport links, local to popular high street shops and restaurants Full access to a highly beneficial pension scheme Future prospects: Option to progress onto full time role and move into a successful career in recruitment. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
May 01, 2024
Full time
Employer description: ASA Recruitment is Scotland's largest independent recruitment organisation who have been trading since 1970 and have offices in Aberdeen, Edinburgh, Glasgow, and Kirkcaldy. You are in safe hands - we are a very experienced apprenticeship employer and have employed at least 10 apprentices over the last few years. You will be part of a wider office environment who provide professional recruitment services to a range of clients, you will also be providing support to resourcers and consultants for the live roles they are working on. We are looking for a dynamic and motivated individual who enjoys working in a challenging, fast-paced, people centric environment. You will be working out of our Glasgow Office in the heart of the city centre. Overview: This role will be providing support to all aspects of the Glasgow office, you will be based here but may be required to provide support across the wider business. You will have regular contact with the resourcers, consultants and management for escalating wider queries but will be the main point of contact for all initial client queries. The jobholder will contribute to the continuous development through flexibility, and adaptability to meet business requirements. Responsibilities: You will become a key digital support staff member, for all staff working collaboratively across this network Processing standard requests, problem solving to investigate issues, as well as reviewing site functionality Using IQX, our CRM system, with an advanced level of access to provide information requests, investigate issues and queries and ensure compliance documents are checked and filed in the system First point of contact to support others in the organisation to understand specific features of these packages, and how to use them for record keeping, finance requirements and reference checks Using Microsoft SharePoint to manage and support requests relating to project and training reports Using Microsoft Office Suite to contribute to reporting for incoming client files, CV formatting and sharing documents with consultants through share drive Desirable skills: Good foundation knowledge of Microsoft Office Suite High standard of processing and numeracy Strong keyboard skills Can work well under pressure Ability to provide excellent customer service Excellent communicator at all levels Good team player Salary: £18,000 per annum Working hours: Monday to Friday, 8:30am - 5pm Benefits: Progression into a steady career Lots of development opportunities City centre location with good transport links, local to popular high street shops and restaurants Full access to a highly beneficial pension scheme Future prospects: Option to progress onto full time role and move into a successful career in recruitment. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!