Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description With NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. And everything we do is in line with our mission, to create user centred products and services that are efficient, inclusive and sustainable. Location: Ideally we would like this role to be Hybrid from our Glasgow Studio, however we would also consider Hybrid from London, or fully remote. Salary: £40,000 Working Pattern: Monday - Friday 9:00 - 5:30 Position Overview: The Senior Bid Writer for NEC Digital will be responsible for writing persuasive and well-structured bids, proposals, and tender documents that align with the NEC Digital's strategic goals and resonate with potential clients. This role will involve collaborating with cross-functional teams, gathering information, and effectively communicating NEC Digital's capabilities and offerings. The Bid Writer will play a pivotal role in winning new business and driving growth. Key Responsibilities: Bid Writing Bid Creation: Develop high-quality written content for bids, proposals, and tender documents that effectively articulate the division's solutions, benefits, and value proposition. Message Alignment: Ensure bid content aligns with the NEC Digital's messaging, branding, and strategic objectives, while addressing the specific requirements of each bid. Content Customisation: Tailor bid content to meet the unique needs and preferences of each potential client or contract opportunity. Persuasive Communication: Write compelling narratives that highlight the NEC Digital's strengths, differentiators, and capabilities, while addressing client pain points. Content Editing: Review and edit bid content for accuracy, clarity, grammar, and consistency, ensuring a polished and professional final product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging the playbook's resources to provide updated best practices, answers, and relevant content, thereby enhancing bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a Bid Writer, with a successful track record of crafting persuasive bids, proposals, and tender documents. Strong writing, editing and communication skills, with exceptional attention to detail and grammar with the ability to convey complex information clearly and persuasively. Familiarity with bid management processes and knowledge management systems. Proficiency in using Microsoft Office Suite and bid management software. Ability to work effectively in a collaborative, cross-functional team environment including Sales, Marketing, Legal, and Subject Matter Experts. Excellent project management and deadline management skills. Experience in collecting and implementing feedback to improve bid content and win rates. Desirable: Experience writing and winning bids for the Public and Third Sector. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Apr 19, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description With NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. And everything we do is in line with our mission, to create user centred products and services that are efficient, inclusive and sustainable. Location: Ideally we would like this role to be Hybrid from our Glasgow Studio, however we would also consider Hybrid from London, or fully remote. Salary: £40,000 Working Pattern: Monday - Friday 9:00 - 5:30 Position Overview: The Senior Bid Writer for NEC Digital will be responsible for writing persuasive and well-structured bids, proposals, and tender documents that align with the NEC Digital's strategic goals and resonate with potential clients. This role will involve collaborating with cross-functional teams, gathering information, and effectively communicating NEC Digital's capabilities and offerings. The Bid Writer will play a pivotal role in winning new business and driving growth. Key Responsibilities: Bid Writing Bid Creation: Develop high-quality written content for bids, proposals, and tender documents that effectively articulate the division's solutions, benefits, and value proposition. Message Alignment: Ensure bid content aligns with the NEC Digital's messaging, branding, and strategic objectives, while addressing the specific requirements of each bid. Content Customisation: Tailor bid content to meet the unique needs and preferences of each potential client or contract opportunity. Persuasive Communication: Write compelling narratives that highlight the NEC Digital's strengths, differentiators, and capabilities, while addressing client pain points. Content Editing: Review and edit bid content for accuracy, clarity, grammar, and consistency, ensuring a polished and professional final product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging the playbook's resources to provide updated best practices, answers, and relevant content, thereby enhancing bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a Bid Writer, with a successful track record of crafting persuasive bids, proposals, and tender documents. Strong writing, editing and communication skills, with exceptional attention to detail and grammar with the ability to convey complex information clearly and persuasively. Familiarity with bid management processes and knowledge management systems. Proficiency in using Microsoft Office Suite and bid management software. Ability to work effectively in a collaborative, cross-functional team environment including Sales, Marketing, Legal, and Subject Matter Experts. Excellent project management and deadline management skills. Experience in collecting and implementing feedback to improve bid content and win rates. Desirable: Experience writing and winning bids for the Public and Third Sector. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Apr 18, 2024
Full time
Data Centre Technician £28000 - £32000 Hendon Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player For the first 8 weeks of employment, they will be working in Farnborough as training - ideally would have a Driving License as a means of travelling to the different location. Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Customer Support Specialist Monday to Friday Office Hours Hybrid We are recruiting for a Customer Support Specialist to join our clients specialist Business Customer Support team based at their office at Trafford Park. Please Note: This is NOT a Call Centre role, you will be working in an office environment where you will be managing your own workload. ROLE: Communicating with customers via phone, email and a ticketing system Working on a fast-paced support desk handling customer enquiries Manage your own workload while meeting deadlines Liaise with any internal and external teams Working on several different systems Ensuring all information is logged correctly Provide a great service to customers On-going training and development BENEFITS: 25 days annual leave + Bank Holidays Buy/Sell up to 5 days annual leave Great progression opportunities Enhanced Adoption, maternity and shared parental pay Enhanced paternity Childcare vouchers Tax-Free childcare Pension Scheme Income Protection Cycle to work Healthcare Cash Plan Company sick pay Eyecare and Spectacle Vouchers APPLY NOW!
Apr 18, 2024
Full time
Customer Support Specialist Monday to Friday Office Hours Hybrid We are recruiting for a Customer Support Specialist to join our clients specialist Business Customer Support team based at their office at Trafford Park. Please Note: This is NOT a Call Centre role, you will be working in an office environment where you will be managing your own workload. ROLE: Communicating with customers via phone, email and a ticketing system Working on a fast-paced support desk handling customer enquiries Manage your own workload while meeting deadlines Liaise with any internal and external teams Working on several different systems Ensuring all information is logged correctly Provide a great service to customers On-going training and development BENEFITS: 25 days annual leave + Bank Holidays Buy/Sell up to 5 days annual leave Great progression opportunities Enhanced Adoption, maternity and shared parental pay Enhanced paternity Childcare vouchers Tax-Free childcare Pension Scheme Income Protection Cycle to work Healthcare Cash Plan Company sick pay Eyecare and Spectacle Vouchers APPLY NOW!
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description With NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. And everything we do is in line with our mission, to create user centred products and services that are efficient, inclusive and sustainable. Location: Ideally we would like this role to be Hybrid from our Glasgow Studio, however we would also consider Hybrid from London, or fully remote. Salary: £40,000 Working Pattern: Monday - Friday 9:00 - 5:30 Position Overview: The Senior Bid Writer for NEC Digital will be responsible for writing persuasive and well-structured bids, proposals, and tender documents that align with the NEC Digital's strategic goals and resonate with potential clients. This role will involve collaborating with cross-functional teams, gathering information, and effectively communicating NEC Digital's capabilities and offerings. The Bid Writer will play a pivotal role in winning new business and driving growth. Key Responsibilities: Bid Writing Bid Creation: Develop high-quality written content for bids, proposals, and tender documents that effectively articulate the division's solutions, benefits, and value proposition. Message Alignment: Ensure bid content aligns with the NEC Digital's messaging, branding, and strategic objectives, while addressing the specific requirements of each bid. Content Customisation: Tailor bid content to meet the unique needs and preferences of each potential client or contract opportunity. Persuasive Communication: Write compelling narratives that highlight the NEC Digital's strengths, differentiators, and capabilities, while addressing client pain points. Content Editing: Review and edit bid content for accuracy, clarity, grammar, and consistency, ensuring a polished and professional final product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging the playbook's resources to provide updated best practices, answers, and relevant content, thereby enhancing bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a Bid Writer, with a successful track record of crafting persuasive bids, proposals, and tender documents. Strong writing, editing and communication skills, with exceptional attention to detail and grammar with the ability to convey complex information clearly and persuasively. Familiarity with bid management processes and knowledge management systems. Proficiency in using Microsoft Office Suite and bid management software. Ability to work effectively in a collaborative, cross-functional team environment including Sales, Marketing, Legal, and Subject Matter Experts. Excellent project management and deadline management skills. Experience in collecting and implementing feedback to improve bid content and win rates. Desirable: Experience writing and winning bids for the Public and Third Sector. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Apr 18, 2024
Full time
Company Description Come join us and make a difference in the world! Discover more at NO AGENCIES PLEASE Job Description With NEC Digital, you choose the path of no compromise. We provide industry leading expertise across the full scope of a project, giving our customers the confidence and security they need to achieve great outcomes for your users. A partnership of best-in-class software delivery, with pioneering user-centred design services. We offer full end-to-end digital transformation expertise to the very highest standards from discovery to development and beyond, at a scale and quality unique in the market. And everything we do is in line with our mission, to create user centred products and services that are efficient, inclusive and sustainable. Location: Ideally we would like this role to be Hybrid from our Glasgow Studio, however we would also consider Hybrid from London, or fully remote. Salary: £40,000 Working Pattern: Monday - Friday 9:00 - 5:30 Position Overview: The Senior Bid Writer for NEC Digital will be responsible for writing persuasive and well-structured bids, proposals, and tender documents that align with the NEC Digital's strategic goals and resonate with potential clients. This role will involve collaborating with cross-functional teams, gathering information, and effectively communicating NEC Digital's capabilities and offerings. The Bid Writer will play a pivotal role in winning new business and driving growth. Key Responsibilities: Bid Writing Bid Creation: Develop high-quality written content for bids, proposals, and tender documents that effectively articulate the division's solutions, benefits, and value proposition. Message Alignment: Ensure bid content aligns with the NEC Digital's messaging, branding, and strategic objectives, while addressing the specific requirements of each bid. Content Customisation: Tailor bid content to meet the unique needs and preferences of each potential client or contract opportunity. Persuasive Communication: Write compelling narratives that highlight the NEC Digital's strengths, differentiators, and capabilities, while addressing client pain points. Content Editing: Review and edit bid content for accuracy, clarity, grammar, and consistency, ensuring a polished and professional final product. Solutions Solution Development: Collaborate closely with the Solutions Specialist to make sure our proposed solutions fit what the client needs. Use their technical knowledge to help create strong bids that show why our solutions are the best choice. Collaborating Content Research: Collaborate with the proposition lead to leveraging the playbook's resources to provide updated best practices, answers, and relevant content, thereby enhancing bid submission quality and effectiveness. Collaboration: Collaborate with cross-functional teams, including Sales, Marketing, Legal, and Subject Matter Experts, to gather input and insights for bid responses. Bid Management Deadline Management: Manage bid timelines, ensuring that all content is completed, reviewed, and submitted within specified deadlines. Continuous Improvement: Collect feedback and insights from bid outcomes to continuously improve bid content, processes, and win rates, feeding these into our Knowledge Management system. Quality Assurance: Ensure that all bid content meets the highest standards of quality, compliance, and accuracy. Knowledge Management: Ensuring all bid responses and feedback are recorded in line with our knowledge management processes and procedures. Qualifications Proven experience as a Bid Writer, with a successful track record of crafting persuasive bids, proposals, and tender documents. Strong writing, editing and communication skills, with exceptional attention to detail and grammar with the ability to convey complex information clearly and persuasively. Familiarity with bid management processes and knowledge management systems. Proficiency in using Microsoft Office Suite and bid management software. Ability to work effectively in a collaborative, cross-functional team environment including Sales, Marketing, Legal, and Subject Matter Experts. Excellent project management and deadline management skills. Experience in collecting and implementing feedback to improve bid content and win rates. Desirable: Experience writing and winning bids for the Public and Third Sector. Additional Information We are proud of the benefits we offer employees of NEC Software Solutions Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) 25 days paid holiday with the option to buy/ sell 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% A fantastic selection of flexible benefits to suit your individual needs We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We're NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We'd love your help. And we'll support you all the way.
Data Centre Technician £28000 - £32000 Farnborough Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
Apr 18, 2024
Full time
Data Centre Technician £28000 - £32000 Farnborough Must Haves/Additional Information Copper Cabling Fibre Cabling Customer Service Focused Flexible Team Player Experienced in data cabling and flexible to travel to other data centres if required. will be predominantly based at the Farnborough Site and would have to live within a 30-40-minute commute of that area and you will need to be eligible to undertake SC clearance. On call - 5% of salary as an annual bonus, will be required one in every 5 weeks. Working Hours: Monday-Friday, rotating shifts, early shift 0600-14:30, middle shift 10:00-18:30, late shift 14:30-23:00 Description Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date. Key responsibilities for this job: Installation of server, network and storage hardware with associated cabling/patching Perform cabling/patching duties of both copper and fibre for a variety of different client requirements Decommission hardware and prepare for shipping whilst coordinating with third party couriers Perform various remote hands duties within Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools Perform audit work for clients cabling and hardware and produce supporting documentation Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies Act as an access host for visitors of our clients to their Data Centre's Maintain a professional and disciplined approach at all times when working within client Data Centre's Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works Show competency with local policies and procedures of our third-party Data Centre providers Ensure Data Centre's are in a clean and presentable manor at all times Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients Skills and experience required: Must meet SC and BPSS security clearance vetting and approval requirements Previous experience in a similar role would be advantageous but not essential Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions Well organized and self-motivated with the ability to work alone and as part of team Excellent written and verbal communication skills Full UK Driving License and personal car is essential for this position Logical in your approach to troubleshooting, problem solving and fault diagnosis Ability to take ownership of issues and following through to resolution Willingness to learn with friendly, professional and flexible attitude
JOB DESCRIPTION About the Team Reporting into the Next and TP Support Manager , you'll be working in a team of 11 with the ultimate goal of ensuring we resolve IT issues for users around the business in a timely manner and all tasks are completed accurately, on time and in line with our standard operating procedures. You will ensure the best service is provided at all times and all calls are prioritised/ resolved within a set SLA. About the Role You'll be handling queries and raising incidents from all areas of the business including Head Office, Warehouse, Online and Stores. You will provide 1st line system support for hardware and software issues. You will be expected to use different skills and experience to handle all types of queries in this fast paced team whilst keeping abreast of new systems/software developments around the business. You will need to ensure that the best services are provided at all times and ensure all calls are prioritised and resolved within a reasonable time frame. In this role, you will log all contact types into ServiceNow and ensure all incidents are kept up to date as well as escalating more complex queries to our 2nd/3rd line support teams. You will get to work with 3rd party companies and other key stakeholders across the business as another large part of this role is to keep the various teams in IT updated and aware of any issues. You will also be responsible for highlighting common trends and issues. You will need to provide excellent customer service as you will be speaking to all levels of management as part of the role. Keeping users up to date with progress of incidents is paramount in this role, as is promoting the department in a professional manner and taking ownership of user queries. This role consists of full time hours and requires in-office working for each shift due to the nature of the systems we use. The hours for the role are as below: Shift time: Monday - Wednesday 9am - 5pm Thursday - 9am - 3:45pm Friday and Saturday - OFF Sunday - 8am to 5pm Criteria Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members Experienced in effectively working in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team To have worked in a previous IT support role is advantageous, but not essential. Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs Excellent telephone manner and communication skills - both written and oral Good command of the English Language including grammar and spelling Experience using call logging software is advantageous, but not essential Ability to prioritise and work within tight deadlines Previous Customer Services/Call Centre/Helpdesk experience is required Have experience using GSuite, Active Directory, Citrix is preferred Be committed and flexible with great attention to detail Enjoy challenges and have the ability to work on your own initiative and as part of a team Be enthusiastic and willing to learn new skills whilst having a responsible attitude Business awareness specifically relating to Next is advantageous An understanding of IT terminology ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Apr 18, 2024
Full time
JOB DESCRIPTION About the Team Reporting into the Next and TP Support Manager , you'll be working in a team of 11 with the ultimate goal of ensuring we resolve IT issues for users around the business in a timely manner and all tasks are completed accurately, on time and in line with our standard operating procedures. You will ensure the best service is provided at all times and all calls are prioritised/ resolved within a set SLA. About the Role You'll be handling queries and raising incidents from all areas of the business including Head Office, Warehouse, Online and Stores. You will provide 1st line system support for hardware and software issues. You will be expected to use different skills and experience to handle all types of queries in this fast paced team whilst keeping abreast of new systems/software developments around the business. You will need to ensure that the best services are provided at all times and ensure all calls are prioritised and resolved within a reasonable time frame. In this role, you will log all contact types into ServiceNow and ensure all incidents are kept up to date as well as escalating more complex queries to our 2nd/3rd line support teams. You will get to work with 3rd party companies and other key stakeholders across the business as another large part of this role is to keep the various teams in IT updated and aware of any issues. You will also be responsible for highlighting common trends and issues. You will need to provide excellent customer service as you will be speaking to all levels of management as part of the role. Keeping users up to date with progress of incidents is paramount in this role, as is promoting the department in a professional manner and taking ownership of user queries. This role consists of full time hours and requires in-office working for each shift due to the nature of the systems we use. The hours for the role are as below: Shift time: Monday - Wednesday 9am - 5pm Thursday - 9am - 3:45pm Friday and Saturday - OFF Sunday - 8am to 5pm Criteria Able to speak, read and write English at a level that enables you to complete your role, for example, to understand instructions and communicate effectively with stakeholders and/or other team members Experienced in effectively working in a collaborative manner in a large scale, fast paced environment within a multifunctional technical team To have worked in a previous IT support role is advantageous, but not essential. Flexibility when it comes to shifts/overtime and adaptable to changes forced by business needs Excellent telephone manner and communication skills - both written and oral Good command of the English Language including grammar and spelling Experience using call logging software is advantageous, but not essential Ability to prioritise and work within tight deadlines Previous Customer Services/Call Centre/Helpdesk experience is required Have experience using GSuite, Active Directory, Citrix is preferred Be committed and flexible with great attention to detail Enjoy challenges and have the ability to work on your own initiative and as part of a team Be enthusiastic and willing to learn new skills whilst having a responsible attitude Business awareness specifically relating to Next is advantageous An understanding of IT terminology ABOUT US You know Next, but did you know we're a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We're the UK's 2nd largest fashion retailer and for Kidswear we're the market leader. At the last count we have over 500 stores, plus the Next Online and it's now possible to buy on-line from over 70 countries around the world! So we've gone global! ABOUT SOME OF OUR BENEFITS 25% off a huge selection of Next, Lipsy & Victoria's Secret products Company performance based bonus Sharesave scheme On-site Nursery available; OFSTED outstanding in all areas 10% off most partner brands & up to 15% off Branded Beauty Early VIP access to sale stock Access to fantastic discounts at our Staff Shops Restaurants with great food at amazing prices Access a 24/7 digital GP and other free health and wellbeing services Free on-site parking We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email (please include 'Workplace Adjustments' in the subject line), or call us on and leave a voicemail.
Title: Senior Datacentre Engineer Salary: 40,000 DOE Location: Salford We are looking for an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of their business and their client relations. With paid certification and training, a generous holiday and benefits package, and free parking next to the office our client offers a comfortable space for you to grow your team lead skills and develop your existing knowledge with new technologies and exciting projects. You will assisting a small team of dedicated technical support engineers responsible for providing top-notch Windows/Linux and cloud infrastructure support. You will be instrumental in ensuring our clients' success by delivering timely and effective solutions to their technical challenges. If you are a dynamic and motivated engineer with a passion for Linux and cloud technologies, this is an exciting opportunity to lead a team that makes a real impact on our clients' businesses. Ideally, you will already have experience of being in a similar role at a data centre or hosting company within the UK. The ideal candidate will have the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations and conflicts to resolve issues, rebuild client trust and identify root cause to prevent reoccurrence. Technical Guidance : Offer guidance and expertise to team members, assisting them in troubleshooting and resolving technical challenges. Pre-sales : Provide technical pre-sales assistance to Sales staff by capturing customer requirements and proposing appropriate solutions. Process Improvement : Continuously improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the team performance. Documentation: Contribute to the development and maintenance of knowledge base articles and documentation to empower clients and team members. Benefits : Casual dress Company events On-site parking Bonuses for achieving key metrics Reward programme Shift allowance 8 hour shift Monday to Friday Contributory pension scheme Over-time allowance Bonuses for achieving key metrics Holidays: 26 days, plus all bank holidays. As well as one day extra for every year of service If you believe you are suitable for this role and like the sound of the opportunity, please reply with a copy of your up to date CV. If you know of anyone who you believe would be suitable for this position then please get in contact with us with their details. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Title: Senior Datacentre Engineer Salary: 40,000 DOE Location: Salford We are looking for an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of their business and their client relations. With paid certification and training, a generous holiday and benefits package, and free parking next to the office our client offers a comfortable space for you to grow your team lead skills and develop your existing knowledge with new technologies and exciting projects. You will assisting a small team of dedicated technical support engineers responsible for providing top-notch Windows/Linux and cloud infrastructure support. You will be instrumental in ensuring our clients' success by delivering timely and effective solutions to their technical challenges. If you are a dynamic and motivated engineer with a passion for Linux and cloud technologies, this is an exciting opportunity to lead a team that makes a real impact on our clients' businesses. Ideally, you will already have experience of being in a similar role at a data centre or hosting company within the UK. The ideal candidate will have the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations and conflicts to resolve issues, rebuild client trust and identify root cause to prevent reoccurrence. Technical Guidance : Offer guidance and expertise to team members, assisting them in troubleshooting and resolving technical challenges. Pre-sales : Provide technical pre-sales assistance to Sales staff by capturing customer requirements and proposing appropriate solutions. Process Improvement : Continuously improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the team performance. Documentation: Contribute to the development and maintenance of knowledge base articles and documentation to empower clients and team members. Benefits : Casual dress Company events On-site parking Bonuses for achieving key metrics Reward programme Shift allowance 8 hour shift Monday to Friday Contributory pension scheme Over-time allowance Bonuses for achieving key metrics Holidays: 26 days, plus all bank holidays. As well as one day extra for every year of service If you believe you are suitable for this role and like the sound of the opportunity, please reply with a copy of your up to date CV. If you know of anyone who you believe would be suitable for this position then please get in contact with us with their details. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Do you have the IT and Tech skills of someone working in IT, Helpdesk or as an Engineer? But you want a job that utilizes all of those skills, with the benefit of doing something interesting and hands-on day to day without being 100% tied to your desk and without having to spend any time on the road travelling to sites? Then this IT Workshop Engineer role could be well worth reading about. Working in-house for a company in the Maylands are in Hemel Hempstead, you'd be supporting on the configuring of units and equipment that are then shipped out to customer sites which are some of the largest and most recognisable names in the world to be installed and used daily. This is a fully office based role, you'll be working on units on-site daily. Monday to Friday, 9am to 5pm, with a 1 hour lunch. The equipment isn't light, but you're also working as part of a team, so when you are taking in equipment and working on it, you will need to be aware that there is some element of manual lifting involved. The position is also paying up to £28,000 as a starting salary for the right person, with room to grow and develop within the team and company too. Please note, this role is fully based in Hemel Hempstead currently, but there is a possibility that the office location may be moving within the next year, although will be remaining within the Herts/Beds area. What to expect day to day? Taking responsibility of configuration of solutions for customers Manage configuration of equipment to meet installation date target Make sure solutions are ready to be dispatched in a timely manner for logistics to receive for onward delivery Understand the need for punctuality and commitment to completing the required tasks Ensure adherence to all health and safety requirements in the workplace Establish a clear channel of formal communications with Deployment team to make sure customer requirements are correct Manage a portfolio of client solutions Deal with issues as they arise and understand when to escalate Ensure quality standards are being maintained Be committed to providing the highest level of standards whilst managing multiple client solutions What do you need? Previous experience of QSR / Retail solutions and Break fix Capable of lifting heavy units Previous experience in the software and deployment of systems using correct and documented procedures Experience of working in a customer facing role, servicing multi clients or stakeholders Strong customer service ethic and excellent organisation skills Experience in coordinating a number of time critical activities alongside daily routine tasks Excellent customer service skills, via both written and verbal communications Calm under pressure and an ability to reprioritise at short notice We are currently recruiting for this role and looking to find someone as soon as possible, so please do get in touch with Bobby Collins and Izzy Lane for more info. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
Apr 17, 2024
Full time
Do you have the IT and Tech skills of someone working in IT, Helpdesk or as an Engineer? But you want a job that utilizes all of those skills, with the benefit of doing something interesting and hands-on day to day without being 100% tied to your desk and without having to spend any time on the road travelling to sites? Then this IT Workshop Engineer role could be well worth reading about. Working in-house for a company in the Maylands are in Hemel Hempstead, you'd be supporting on the configuring of units and equipment that are then shipped out to customer sites which are some of the largest and most recognisable names in the world to be installed and used daily. This is a fully office based role, you'll be working on units on-site daily. Monday to Friday, 9am to 5pm, with a 1 hour lunch. The equipment isn't light, but you're also working as part of a team, so when you are taking in equipment and working on it, you will need to be aware that there is some element of manual lifting involved. The position is also paying up to £28,000 as a starting salary for the right person, with room to grow and develop within the team and company too. Please note, this role is fully based in Hemel Hempstead currently, but there is a possibility that the office location may be moving within the next year, although will be remaining within the Herts/Beds area. What to expect day to day? Taking responsibility of configuration of solutions for customers Manage configuration of equipment to meet installation date target Make sure solutions are ready to be dispatched in a timely manner for logistics to receive for onward delivery Understand the need for punctuality and commitment to completing the required tasks Ensure adherence to all health and safety requirements in the workplace Establish a clear channel of formal communications with Deployment team to make sure customer requirements are correct Manage a portfolio of client solutions Deal with issues as they arise and understand when to escalate Ensure quality standards are being maintained Be committed to providing the highest level of standards whilst managing multiple client solutions What do you need? Previous experience of QSR / Retail solutions and Break fix Capable of lifting heavy units Previous experience in the software and deployment of systems using correct and documented procedures Experience of working in a customer facing role, servicing multi clients or stakeholders Strong customer service ethic and excellent organisation skills Experience in coordinating a number of time critical activities alongside daily routine tasks Excellent customer service skills, via both written and verbal communications Calm under pressure and an ability to reprioritise at short notice We are currently recruiting for this role and looking to find someone as soon as possible, so please do get in touch with Bobby Collins and Izzy Lane for more info. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and temporary recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing, and IT Helpdesk/IT support.
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
Apr 17, 2024
Full time
A Maintenance Scheduler is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Maintenance Scheduler role involve? Answering calls and emails from customers you will be: Logging the issue on CRM and scheduling an engineer to repair. Resolving issues with customers, asking relevant questions to gain root of the problem. Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs. Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration support Inputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details) Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Maintenance Scheduler? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo) Previous experience of a call centre or customer service role, Experience of scheduling / booking appointments and diary management of engineers Excellent telephone manner Eye for detail, and good solid administration background to be able to put together contracts/agreements accurately. Competent with Microsoft office What's on offer for the Maintenance Scheduler? £30,000 salary A fun friendly environment, great team spirit Hours 8 to 5 monday to friday in the office, with hour for lunch 2 mins walk from shops and central Woking Parking Opportunity to progress and learn Longevity, stable company Healthcare after 3 months Death in Service Pension Sick pay 3 days rolling per year 20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
We are currently recruiting for some temporary roles and are working for a well-established Leeds-based employer, a successful leader in its sector. They are looking for Supplier Helpdesk Advisors to start immediately, for an initial 3-month period but these will extend and potentially run until the end of the year. The role will be site-based for training and then will become hybrid, working Tuesdays and Thursdays in the office. You will be working in a lively office environment with a relaxed attitude focusing on upbeat customer care on a flexible basis. Candidates placed here by JHR have provided excellent feedback on this department, these roles, colleagues and working environment. Job Profile You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes. Responsibilities Provide support to Suppliers and Internal Colleagues and resolve queries. Act as a front-line colleague to provide support to stakeholders, answering queries, signposting where information can be found and servicing requests. Encourage contacts to self-serve and support colleagues and suppliers through new system functionality. Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution. Promote and maintain high standards of communication in line with Customer Support and brand guidelines for both verbal and written communication. Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change. Ability to navigate several systems to support in the resolution of queries. Experiences, skill set and/or qualifications required Excellent verbal and written communication Proactive approach Good judgement and the ability to adapt quickly to change Work independently and as part of a collaborative team Ability to manage your own workload Quick at picking up new systems Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position with a background in finance education. Hours: Monday - Friday, 8.30am - 4.30pm Location: Leeds City Centre (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH) Salary: £11.44 per hour Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Apr 17, 2024
Full time
We are currently recruiting for some temporary roles and are working for a well-established Leeds-based employer, a successful leader in its sector. They are looking for Supplier Helpdesk Advisors to start immediately, for an initial 3-month period but these will extend and potentially run until the end of the year. The role will be site-based for training and then will become hybrid, working Tuesdays and Thursdays in the office. You will be working in a lively office environment with a relaxed attitude focusing on upbeat customer care on a flexible basis. Candidates placed here by JHR have provided excellent feedback on this department, these roles, colleagues and working environment. Job Profile You will be responsible for interacting with all internal colleagues, providing excellent service to support through the migration onto future platforms and processes. Responsibilities Provide support to Suppliers and Internal Colleagues and resolve queries. Act as a front-line colleague to provide support to stakeholders, answering queries, signposting where information can be found and servicing requests. Encourage contacts to self-serve and support colleagues and suppliers through new system functionality. Manage own workload and workflows to ensure timely responding, regularly updating where appropriate internal and external customers ensuring a timely resolution. Promote and maintain high standards of communication in line with Customer Support and brand guidelines for both verbal and written communication. Proactively highlight to your line manager areas where processes, policies and ways of working can be improved to enhance the overall customer experience and drive positive business change. Ability to navigate several systems to support in the resolution of queries. Experiences, skill set and/or qualifications required Excellent verbal and written communication Proactive approach Good judgement and the ability to adapt quickly to change Work independently and as part of a collaborative team Ability to manage your own workload Quick at picking up new systems Experience in Finance or Supply would be beneficial. Job would also suit a candidate wanting to get into a finance position with a background in finance education. Hours: Monday - Friday, 8.30am - 4.30pm Location: Leeds City Centre (hybrid working with a minimum of 1 day per week in the office, the rest can be WFH) Salary: £11.44 per hour Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
IT Support Engineer F8 IT Solutions - Aylesbury Monday to Friday 9:00-5:30 with the flexibility to do additional planned work on occasional evenings or weekends, according to business needs £28,000-£36,000 per annum, based on experience This is a fantastic opportunity for you to join an excellent team at F8 IT Solutions. We offer IT support to medium-sized businesses! You will be an experienced IT Support Engineer, able to hit the ground running and continue the high levels of service customers are used to and deserve. Your experience of working with a range of different customer needs will allow you to thrive in this role, you will handle anything from basic password resets right through to complex IT projects. Providing high levels of customer service will be your responsibility day-to-day. It will involve approximately 70% remote and phone support from Aylesbury and 30% field work at the customer's location. Please note that we are seeking candidates within the vicinity, with a maximum commute of 45 minutes. While most support is remote, we are keen to find someone local. Are you the right person for us? The following criteria are essential for this role The ideal candidate would have worked for MSP (Managed Service Provider) At least 5 years of experience providing 1st line support to businesses working on a Windows Server domain or Microsoft 365 Business. Including complete setup of the user from un-boxing to ready At least 5 years of experience supporting businesses on desktop operating systems from Windows 10 to Windows 11. Including advanced troubleshooting of issues You will be experienced in installing network printers, either on a wired or wireless network Working with Microsoft 365 Admin centres. MDM and Intune experience would be advantageous. Experience working with wired and wireless networks, troubleshooting and understanding basic TCP/IP. Vlans would be advantageous. Router setup and configuration knowledge, including wireless security and basic port forwarding. Draytek Routers would be advantageous. Full UK driving license and use of own car with business insurance Experience supporting various mobile operating systems (Android, iOS etc) Experience with DNS, local site and public. Experience with various brands of routers (Cisco not required) What will your role look like? Supporting clients on Windows 10, 11 and limited OSX operating systems Supporting clients on Windows Server/hybrid MS365/Full 365 environments. Supporting predominantly iOS operating systems, with some Android. Visiting clients at their premises to perform regular maintenance visits a series of checks on IT equipment and solutions Workshop work including PC and laptop repairs, testing parts and providing clients with estimates for work required to resolve particular issues Troubleshooting problems over the phone, remotely, in the workshop and on-site Troubleshooting Office Suites on Windows, iOS and occasionally on OSX F8 IT Solutions values diverse experience. Candidates must have hands-on experience with the listed technologies and tasks. Exposure without direct involvement doesn't meet the company s experience criteria. What can F8 IT Solutions give to you in return? Initial shadowing of team members and on the job training will be provided The employer provides up to 5 in-service training days every year, allowing you to grow your skills and experience, and expand your own knowledge 20 days holiday + bank holidays Company pension and contributions Company phone, and company laptop Bonuses of approximately 8% of annual salary, based on individual performance and how the business is doing for the year What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Apr 16, 2024
Full time
IT Support Engineer F8 IT Solutions - Aylesbury Monday to Friday 9:00-5:30 with the flexibility to do additional planned work on occasional evenings or weekends, according to business needs £28,000-£36,000 per annum, based on experience This is a fantastic opportunity for you to join an excellent team at F8 IT Solutions. We offer IT support to medium-sized businesses! You will be an experienced IT Support Engineer, able to hit the ground running and continue the high levels of service customers are used to and deserve. Your experience of working with a range of different customer needs will allow you to thrive in this role, you will handle anything from basic password resets right through to complex IT projects. Providing high levels of customer service will be your responsibility day-to-day. It will involve approximately 70% remote and phone support from Aylesbury and 30% field work at the customer's location. Please note that we are seeking candidates within the vicinity, with a maximum commute of 45 minutes. While most support is remote, we are keen to find someone local. Are you the right person for us? The following criteria are essential for this role The ideal candidate would have worked for MSP (Managed Service Provider) At least 5 years of experience providing 1st line support to businesses working on a Windows Server domain or Microsoft 365 Business. Including complete setup of the user from un-boxing to ready At least 5 years of experience supporting businesses on desktop operating systems from Windows 10 to Windows 11. Including advanced troubleshooting of issues You will be experienced in installing network printers, either on a wired or wireless network Working with Microsoft 365 Admin centres. MDM and Intune experience would be advantageous. Experience working with wired and wireless networks, troubleshooting and understanding basic TCP/IP. Vlans would be advantageous. Router setup and configuration knowledge, including wireless security and basic port forwarding. Draytek Routers would be advantageous. Full UK driving license and use of own car with business insurance Experience supporting various mobile operating systems (Android, iOS etc) Experience with DNS, local site and public. Experience with various brands of routers (Cisco not required) What will your role look like? Supporting clients on Windows 10, 11 and limited OSX operating systems Supporting clients on Windows Server/hybrid MS365/Full 365 environments. Supporting predominantly iOS operating systems, with some Android. Visiting clients at their premises to perform regular maintenance visits a series of checks on IT equipment and solutions Workshop work including PC and laptop repairs, testing parts and providing clients with estimates for work required to resolve particular issues Troubleshooting problems over the phone, remotely, in the workshop and on-site Troubleshooting Office Suites on Windows, iOS and occasionally on OSX F8 IT Solutions values diverse experience. Candidates must have hands-on experience with the listed technologies and tasks. Exposure without direct involvement doesn't meet the company s experience criteria. What can F8 IT Solutions give to you in return? Initial shadowing of team members and on the job training will be provided The employer provides up to 5 in-service training days every year, allowing you to grow your skills and experience, and expand your own knowledge 20 days holiday + bank holidays Company pension and contributions Company phone, and company laptop Bonuses of approximately 8% of annual salary, based on individual performance and how the business is doing for the year What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
SF Recruitment is currently recruiting for a Hybrid Creative Design Administrator for a client based in Nottingham city centre. This is a hybrid role 3 days working from home and 2 days based from the office. We are looking for a candidate that has super strong Microsoft Power Point Skills, this role is a true mix of administration/creative duties. A keen eye for detail and creative flair are key to this role. You will create visual concepts to communicate ideas that inspire, inform, while captivating consumers. Responsibilities Include: - Produce high-quality graphic design materials using Microsoft products for external documents, including information memorandums, advertorials, sector documents, pitch packs, and leave-behind documents. - Conduct proofreading and formatting checks to eliminate typos and ensure the document's overall visual consistency. - Develop and implement internal procedures for the preparation of information memorandums (IM) and related documents. - Manage the printing and binding of documents for meetings, ensuring a professional and polished presentation. - Collaborate closely with external design agencies, photographers, and videographers to create cohesive and visually striking materials that align with the company's branding and objectives. - Stay up to date with industry trends and relevant design styles, ensuring that all materials produced remain contemporary and visually impactful. - Maintain and enforce brand guidelines, including the consistent use of logos, font types, colours, and other visual elements, to ensure a unified and professional brand image across all design material - Update website and linkedin with press releases (copywriting deals, news, and thought leadership articles) - Manage media relations such as Insider / Business Desk - Developing an appropriate marketing strategy including sponsorships and charity work to support brand awareness - Develop a content calendar with engaging and informative content across website and press - Monitor and report performance of PR to optimise future content Website and Digital - Monitor and feedback on web traffic and LinkedIn articles using tools such as google analytics and Albacross - Collaborate with an external design agency to maintain relevant website to maintain a strong online presence and effectively showcase our services to potential customers. - Coordination of both internal and external events, encompassing the management of attendees, invitations, venue hire, and costings. - Select and secure appropriate venues, negotiating costings, and managing budgets - Proactively coordinate annual events (e.g. DealMakers) including attendees This is a fantastic, exciting opportunity for the right candidate! You'll be joining a successful and growing team that has a great people culture, where you will be given training and challenges that will help develop your skills and career! Working Hours: 9.00 am - 5.00 pm Monday - Friday (Flexible working hours) 3 days working from home & 2 days working from the office based in Nottingham City Centre. Salary: £25,000 - £30,000 If you think you have the relevant experience, please apply online now.
Apr 16, 2024
Full time
SF Recruitment is currently recruiting for a Hybrid Creative Design Administrator for a client based in Nottingham city centre. This is a hybrid role 3 days working from home and 2 days based from the office. We are looking for a candidate that has super strong Microsoft Power Point Skills, this role is a true mix of administration/creative duties. A keen eye for detail and creative flair are key to this role. You will create visual concepts to communicate ideas that inspire, inform, while captivating consumers. Responsibilities Include: - Produce high-quality graphic design materials using Microsoft products for external documents, including information memorandums, advertorials, sector documents, pitch packs, and leave-behind documents. - Conduct proofreading and formatting checks to eliminate typos and ensure the document's overall visual consistency. - Develop and implement internal procedures for the preparation of information memorandums (IM) and related documents. - Manage the printing and binding of documents for meetings, ensuring a professional and polished presentation. - Collaborate closely with external design agencies, photographers, and videographers to create cohesive and visually striking materials that align with the company's branding and objectives. - Stay up to date with industry trends and relevant design styles, ensuring that all materials produced remain contemporary and visually impactful. - Maintain and enforce brand guidelines, including the consistent use of logos, font types, colours, and other visual elements, to ensure a unified and professional brand image across all design material - Update website and linkedin with press releases (copywriting deals, news, and thought leadership articles) - Manage media relations such as Insider / Business Desk - Developing an appropriate marketing strategy including sponsorships and charity work to support brand awareness - Develop a content calendar with engaging and informative content across website and press - Monitor and report performance of PR to optimise future content Website and Digital - Monitor and feedback on web traffic and LinkedIn articles using tools such as google analytics and Albacross - Collaborate with an external design agency to maintain relevant website to maintain a strong online presence and effectively showcase our services to potential customers. - Coordination of both internal and external events, encompassing the management of attendees, invitations, venue hire, and costings. - Select and secure appropriate venues, negotiating costings, and managing budgets - Proactively coordinate annual events (e.g. DealMakers) including attendees This is a fantastic, exciting opportunity for the right candidate! You'll be joining a successful and growing team that has a great people culture, where you will be given training and challenges that will help develop your skills and career! Working Hours: 9.00 am - 5.00 pm Monday - Friday (Flexible working hours) 3 days working from home & 2 days working from the office based in Nottingham City Centre. Salary: £25,000 - £30,000 If you think you have the relevant experience, please apply online now.
Title: Senior Datacentre Engineer Salary: £40,000 DOE Location: Salford We are looking for an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of their business and their client relations. With paid certification and training, a generous holiday and benefits package, and free parking next to the office our client offers a comfortable space for you to grow your team lead skills and develop your existing knowledge with new technologies and exciting projects. You will assisting a small team of dedicated technical support engineers responsible for providing top-notch Windows/Linux and cloud infrastructure support. You will be instrumental in ensuring our clients' success by delivering timely and effective solutions to their technical challenges. If you are a dynamic and motivated engineer with a passion for Linux and cloud technologies, this is an exciting opportunity to lead a team that makes a real impact on our clients' businesses. Ideally, you will already have experience of being in a similar role at a data centre or hosting company within the UK. The ideal candidate will have the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations and conflicts to resolve issues, rebuild client trust and identify root cause to prevent reoccurrence. Technical Guidance : Offer guidance and expertise to team members, assisting them in troubleshooting and resolving technical challenges. Pre-sales : Provide technical pre-sales assistance to Sales staff by capturing customer requirements and proposing appropriate solutions. Process Improvement : Continuously improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the team performance. Documentation: Contribute to the development and maintenance of knowledge base articles and documentation to empower clients and team members. Benefits : Casual dress Company events On-site parking Bonuses for achieving key metrics Reward programme Shift allowance 8 hour shift Monday to Friday Contributory pension scheme Over-time allowance Bonuses for achieving key metrics Holidays: 26 days, plus all bank holidays. As well as one day extra for every year of service If you believe you are suitable for this role and like the sound of the opportunity, please reply with a copy of your up to date CV. If you know of anyone who you believe would be suitable for this position then please get in contact with us with their details. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Title: Senior Datacentre Engineer Salary: £40,000 DOE Location: Salford We are looking for an experienced Data Centre Engineer who wants to join a medium sized company with a great community culture and lots of progression opportunities onto management roles. They have been providing their clients with fully-managed dedicated server hosting, colocation, cloud hosting and data backup services to the benefit of their business and their client relations. With paid certification and training, a generous holiday and benefits package, and free parking next to the office our client offers a comfortable space for you to grow your team lead skills and develop your existing knowledge with new technologies and exciting projects. You will assisting a small team of dedicated technical support engineers responsible for providing top-notch Windows/Linux and cloud infrastructure support. You will be instrumental in ensuring our clients' success by delivering timely and effective solutions to their technical challenges. If you are a dynamic and motivated engineer with a passion for Linux and cloud technologies, this is an exciting opportunity to lead a team that makes a real impact on our clients' businesses. Ideally, you will already have experience of being in a similar role at a data centre or hosting company within the UK. The ideal candidate will have the following experience: Client Support : Manage provision of technical support to clients, helping to resolve complex Linux and cloud infrastructure issues promptly and effectively. Incident Management : Manage and prioritise client incidents and service requests, ensuring timely resolution and adherence to service level agreements (SLAs). Managing client escalations and conflicts to resolve issues, rebuild client trust and identify root cause to prevent reoccurrence. Technical Guidance : Offer guidance and expertise to team members, assisting them in troubleshooting and resolving technical challenges. Pre-sales : Provide technical pre-sales assistance to Sales staff by capturing customer requirements and proposing appropriate solutions. Process Improvement : Continuously improve support processes and procedures to enhance service quality and efficiency. Client Communication : Maintain clear and effective communication with clients, keeping them informed about incident status and resolution progress. Monitoring progress, tracking team KPIs, managing budgets, developing and delivering new client technologies. Manage occasionally challenging scenarios and elevate the team performance. Documentation: Contribute to the development and maintenance of knowledge base articles and documentation to empower clients and team members. Benefits : Casual dress Company events On-site parking Bonuses for achieving key metrics Reward programme Shift allowance 8 hour shift Monday to Friday Contributory pension scheme Over-time allowance Bonuses for achieving key metrics Holidays: 26 days, plus all bank holidays. As well as one day extra for every year of service If you believe you are suitable for this role and like the sound of the opportunity, please reply with a copy of your up to date CV. If you know of anyone who you believe would be suitable for this position then please get in contact with us with their details. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 16, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Infrastructure Engineer / 2nd Line Support - Cambridgeshire / WFH - ITIL, Service Desk, Virtualisation £35k - £40k + package Fully Remote Work From Home Concept IT are looking for an experienced Infrastructure / 2nd Line Support Engineer to join a well-established and growing IT solutions organization. You will be providing 2nd line technical support for customers and support in maintaining the companies core infrastructure and data centre.This 2nd Line Support Engineer role is a great opportunity with a growing organization to work with the latest technologies. You will also work alongside senior engineers to help mentor and develop your skills.Great opportunity for an aspiring senior IT engineer to grow and develop. This will be covering night shifts - Monday to Friday. No weekend work or shift patterns. Job Overview You will be providing technical support for customers and monitoring the company's internal systems (following ITIL principles) Opportunity to implement latest technologies including, Hyper-V, VMware, VEEAM, HP Installation of new hardware Liaising with third party suppliers Technical Requirements Previous experience of providing technical support Passion and willingness to learn Previous experience working within a service desk / ITIL environment (highly desirable) Previous experience within a Data Centre (desirable) Some expertise with virtualization, storage & backup solutions Experience working with customers and good communication skills Salary on offer is £35,000 - £40,000 + benefits Full JD is available so please send me your latest CV and we can arrange a call to discuss further.Jack Bannister - IT Recruitment Consultant Key Skills VMware - Hyper-V - 2nd Line Support - Level 2 Support - Infrastructure Engineer - Backup - VEEAM - HP - virtualization - Service Desk - ITIL - 2nd Level Support - Data Centre
Apr 16, 2024
Full time
Infrastructure Engineer / 2nd Line Support - Cambridgeshire / WFH - ITIL, Service Desk, Virtualisation £35k - £40k + package Fully Remote Work From Home Concept IT are looking for an experienced Infrastructure / 2nd Line Support Engineer to join a well-established and growing IT solutions organization. You will be providing 2nd line technical support for customers and support in maintaining the companies core infrastructure and data centre.This 2nd Line Support Engineer role is a great opportunity with a growing organization to work with the latest technologies. You will also work alongside senior engineers to help mentor and develop your skills.Great opportunity for an aspiring senior IT engineer to grow and develop. This will be covering night shifts - Monday to Friday. No weekend work or shift patterns. Job Overview You will be providing technical support for customers and monitoring the company's internal systems (following ITIL principles) Opportunity to implement latest technologies including, Hyper-V, VMware, VEEAM, HP Installation of new hardware Liaising with third party suppliers Technical Requirements Previous experience of providing technical support Passion and willingness to learn Previous experience working within a service desk / ITIL environment (highly desirable) Previous experience within a Data Centre (desirable) Some expertise with virtualization, storage & backup solutions Experience working with customers and good communication skills Salary on offer is £35,000 - £40,000 + benefits Full JD is available so please send me your latest CV and we can arrange a call to discuss further.Jack Bannister - IT Recruitment Consultant Key Skills VMware - Hyper-V - 2nd Line Support - Level 2 Support - Infrastructure Engineer - Backup - VEEAM - HP - virtualization - Service Desk - ITIL - 2nd Level Support - Data Centre
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 16, 2024
Full time
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Are you looking to kick-start a career in a tech job? Or maybe looking for something that a bit more settled? Well, we're working with a leading Laser Tag manufacture to find them a Service Technician and would be a great route into this line of work. This would be a great opportunity for someone that is either at the beginning of their career or perhaps has been in work, but maybe you've got a desire to get into a tech role. If you're the kind of person that can build your own computer, take things apart and put them back together again and able to repair technology, this is the kind of role for you! As the Service Technician your duty will be to service laser tag equipment, fault finding, repairing and building equipment - all things that you'll be fully trained on. The offices are based in Pitstone near Tring, so you'll need to be able to drive to get to their offices. You'd be working Monday to Friday, 9am to 5pm and a starting salary of up to £27k. We are working exclusively with Meno on this, perhaps more widely known as Quasar. It's a great opportunity for someone that wants to be part of a really cool and fun brand. You'll be working with a great bunch of people, including a director who cooks lunches for the team several times a week. The day to day: Full servicing of laser tag equipment Fault finding and repairing equipment Building new laser tag equipment Occasional R&D work What do we need from you: You need to be able to drive and commute daily to offices in Pitstone, near Tring Experience in a technical role isn't essential, but some form of knowledge of working with technology is a must, even if that is working with computers, phones, technology in your spare time Enthusiasm is key, we are looking for someone that wants to be trained, will absorb information and won't hesitate to take on new tasks and go above and beyond Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position now and will be holding interviews as soon as possible for the right people. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Apr 15, 2024
Full time
Are you looking to kick-start a career in a tech job? Or maybe looking for something that a bit more settled? Well, we're working with a leading Laser Tag manufacture to find them a Service Technician and would be a great route into this line of work. This would be a great opportunity for someone that is either at the beginning of their career or perhaps has been in work, but maybe you've got a desire to get into a tech role. If you're the kind of person that can build your own computer, take things apart and put them back together again and able to repair technology, this is the kind of role for you! As the Service Technician your duty will be to service laser tag equipment, fault finding, repairing and building equipment - all things that you'll be fully trained on. The offices are based in Pitstone near Tring, so you'll need to be able to drive to get to their offices. You'd be working Monday to Friday, 9am to 5pm and a starting salary of up to £27k. We are working exclusively with Meno on this, perhaps more widely known as Quasar. It's a great opportunity for someone that wants to be part of a really cool and fun brand. You'll be working with a great bunch of people, including a director who cooks lunches for the team several times a week. The day to day: Full servicing of laser tag equipment Fault finding and repairing equipment Building new laser tag equipment Occasional R&D work What do we need from you: You need to be able to drive and commute daily to offices in Pitstone, near Tring Experience in a technical role isn't essential, but some form of knowledge of working with technology is a must, even if that is working with computers, phones, technology in your spare time Enthusiasm is key, we are looking for someone that wants to be trained, will absorb information and won't hesitate to take on new tasks and go above and beyond Please do not hesitate to call and speak to Bobby on 01442-531-161, we are recruiting for this position now and will be holding interviews as soon as possible for the right people. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 2 month contract with potential to extend on a rate of £13.52/hour PAYE working 8am-4pm on Monday-Friday. This role will be based onsite in Dalkeith. Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner. - Identify customer's needs, clarify information. - Record all conversations in our CRM system in a comprehensive way. - Build good working relationships in order to engage with customers and colleagues effectively. - Frequently attend ingoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries and work as a productive member of the team. - Strong phone and verbal communication skills along with active listening. - Good communication, interpersonal and organisational skills. - Excellent customer service skills. - Be able to understand written and verbal communications. - Good attention to detail. - Good, general administrative skills. - PC literate with proficient and accurate keyboard skills. - Good working knowledge of Microsoft Office. - Flexible working approach and ability to work on own as well as part of a team. - Experience of working to tight deadlines. - Good written communication skills. If you would like to hear more about this opportunity please get in touch.
Apr 15, 2024
Contractor
Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator for an initial 2 month contract with potential to extend on a rate of £13.52/hour PAYE working 8am-4pm on Monday-Friday. This role will be based onsite in Dalkeith. Responsibilities: - Manage large amounts of inbound calls and emails in a timely manner. - Identify customer's needs, clarify information. - Record all conversations in our CRM system in a comprehensive way. - Build good working relationships in order to engage with customers and colleagues effectively. - Frequently attend ingoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries and work as a productive member of the team. - Strong phone and verbal communication skills along with active listening. - Good communication, interpersonal and organisational skills. - Excellent customer service skills. - Be able to understand written and verbal communications. - Good attention to detail. - Good, general administrative skills. - PC literate with proficient and accurate keyboard skills. - Good working knowledge of Microsoft Office. - Flexible working approach and ability to work on own as well as part of a team. - Experience of working to tight deadlines. - Good written communication skills. If you would like to hear more about this opportunity please get in touch.
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Apr 13, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay's strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR's strength in HR software. It's an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham's jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 33 days annual leave including bank holidays, with an additional day for each year of service up to a maximum of 36 days in total. Pension contribution of 3%. A range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. This role is office-based in Birmingham City Centre, working 37.5 hours per week, with Tuesday-Thursday working in the office and Monday & Friday working from home. Key responsibilities include: 1st line support - responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills - you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability - you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you'll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills - you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills - you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.