Data & IT Officer Reporting to: Data & IT Manager Location: Office based with some flexibility for home working Hours: Part-time (minimum 21 hrs/week - up to 28 hrs/week) Salary: Up to £28,000 pro rata depending on experience Our client is a leading support charity with ambitious plans to increase our impact and expand our reach and engagement with key audiences. We are seeking a highly motivated individual with database experience, a knowledge of data protection and IT to support our growth and organisational aims. The purpose of his role, is to support the Data & IT Manager to ensure that the organisation's data is compliant with current legislation and to provide a high quality, compliant database service to the organisation. To support the Data and IT Manager to ensure a first-class IT and Telephony set up and support operation for the organisation . Key responsibilities Data responsibilities Data processing, including import/ export process between the database and website Database maintenance including data updates, cleansing, archiving and data correction Data selection for outgoing postal and email communications and liaison with external providers Train database users and support the induction process for new staff Query handling and support for all users Assist with managing the Telephony system Onboarding and exiting of users Processing asset management and acquisition Query handling and support for all users Act as the data and IT point of contact in the absence of the Data & IT Manager Any other duties as directed by and agreed with the line manager IT responsibilities General responsibilities Person specification Previous experience working with CRM databases Data processing experience Data management experience Knowledge of data protection First line IT support experience Proven administration, multi-tasking, prioritising, and organisational skills Intermediate to advanced Microsoft Office, particularly Excel Good analytical and quantitative skills High attention to detail Effective communication skills and ability to develop strong internal relationships Previous experience of developing and delivering training sessions If you are interested please apply today to be considered.
Mar 29, 2024
Full time
Data & IT Officer Reporting to: Data & IT Manager Location: Office based with some flexibility for home working Hours: Part-time (minimum 21 hrs/week - up to 28 hrs/week) Salary: Up to £28,000 pro rata depending on experience Our client is a leading support charity with ambitious plans to increase our impact and expand our reach and engagement with key audiences. We are seeking a highly motivated individual with database experience, a knowledge of data protection and IT to support our growth and organisational aims. The purpose of his role, is to support the Data & IT Manager to ensure that the organisation's data is compliant with current legislation and to provide a high quality, compliant database service to the organisation. To support the Data and IT Manager to ensure a first-class IT and Telephony set up and support operation for the organisation . Key responsibilities Data responsibilities Data processing, including import/ export process between the database and website Database maintenance including data updates, cleansing, archiving and data correction Data selection for outgoing postal and email communications and liaison with external providers Train database users and support the induction process for new staff Query handling and support for all users Assist with managing the Telephony system Onboarding and exiting of users Processing asset management and acquisition Query handling and support for all users Act as the data and IT point of contact in the absence of the Data & IT Manager Any other duties as directed by and agreed with the line manager IT responsibilities General responsibilities Person specification Previous experience working with CRM databases Data processing experience Data management experience Knowledge of data protection First line IT support experience Proven administration, multi-tasking, prioritising, and organisational skills Intermediate to advanced Microsoft Office, particularly Excel Good analytical and quantitative skills High attention to detail Effective communication skills and ability to develop strong internal relationships Previous experience of developing and delivering training sessions If you are interested please apply today to be considered.
About us Avencia is the first recruitment outsourcing provider dedicated to serving the Insurance industry. We help Hiring Managers, HR Directors, Procurement Leads and Heads of Resourcing get more from their transformational journey through personalised Recruitment Process Outsourcing (RPO), Managed Service Programme (MSP) and Contingent Workforce solutions. The role Business Support Services (BSS) is our Manchester based Shared Services Centre and responsible for enabling our Client Services Teams to provide service excellence. As a result of growing the services that we provide our Clients, we have a new opportunity for a BI Analyst to join BSS. As part of a team of two you'll be responsible for providing insight and analytics across the business via the creation and enhancement of dashboards and reports. This will include weekly, monthly, quarterly and annual MI & BI reporting and RPO and MSP board packs to our Clients. In collaboration with the BI Manager you'll be expected to improve the efficiency and quality of the data visualisations we produce and a key aspect of your role will be to conduct analytical reviews of our recruitment data and external data to develop market insights When onboarding a new Client or service you'll be expected to lead the entire development life cycle from requirements capture, design ,data extraction, data modelling, report creation, deployment and testing. Key accountabilities Building, enhancing and maintaining tools, reporting and dashboards both in Excel, PPT and Power BI or other business intelligence tools Extract, validate and cleanse data from multiple source systems and perform data cleansing, transformation, exploration, analysis and visualisations for relevant Client & Client Services stakeholders Identification of opportunities to design, build, test and deploy new BI solutions that will add value and enhance the services already provided Deliver improvements in data quality, database and reporting efficiency Diagnose root cause for complex data errors and recommend and create solutions Producing ad-hoc and cyclical business reports to influence business decisions Stakeholder management and project delivery Skills & experience You'll have experience of extracting data and building BI dashboards from SaaS based HRIS and or ATS/VMS/CRM systems You'll have a passion for data, storytelling and a proven understanding of how it can be used to analyse performance and provide opportunity PowerBI or visualisation software and Advanced Excel (Macros, VBA, PowerQuery) Reviewing, analysing and manipulating data to present clear and concise management information reports Experience working with incidents, service requests, changes and problems. You'll combine a customer service outlook with a keen interest in systems and analytical approach to solving problems logically You'll need excellent organisational, stakeholder and time management skills Delivering a best-in-class customer service experience to clients and internal stakeholders and colleagues Being an SME for Key Business Metrics and logic used across the business for performance analytics You will be comfortable working autonomously Other The opportunity to join a maturing business with the security of a long-established parent company. Avencia is armed with a clear vision for expansion so if you're excited by a role that places you at the heart of our business and our clients - this is the role for you. In return, you'll receive a competitive salary and bonus, full systems training, a wellbeing support programme and numerous other benefits. Our preference is for the role to be based in Manchester but we will consider remote workers with reasonably frequent travel to Manchester.
Mar 29, 2024
Full time
About us Avencia is the first recruitment outsourcing provider dedicated to serving the Insurance industry. We help Hiring Managers, HR Directors, Procurement Leads and Heads of Resourcing get more from their transformational journey through personalised Recruitment Process Outsourcing (RPO), Managed Service Programme (MSP) and Contingent Workforce solutions. The role Business Support Services (BSS) is our Manchester based Shared Services Centre and responsible for enabling our Client Services Teams to provide service excellence. As a result of growing the services that we provide our Clients, we have a new opportunity for a BI Analyst to join BSS. As part of a team of two you'll be responsible for providing insight and analytics across the business via the creation and enhancement of dashboards and reports. This will include weekly, monthly, quarterly and annual MI & BI reporting and RPO and MSP board packs to our Clients. In collaboration with the BI Manager you'll be expected to improve the efficiency and quality of the data visualisations we produce and a key aspect of your role will be to conduct analytical reviews of our recruitment data and external data to develop market insights When onboarding a new Client or service you'll be expected to lead the entire development life cycle from requirements capture, design ,data extraction, data modelling, report creation, deployment and testing. Key accountabilities Building, enhancing and maintaining tools, reporting and dashboards both in Excel, PPT and Power BI or other business intelligence tools Extract, validate and cleanse data from multiple source systems and perform data cleansing, transformation, exploration, analysis and visualisations for relevant Client & Client Services stakeholders Identification of opportunities to design, build, test and deploy new BI solutions that will add value and enhance the services already provided Deliver improvements in data quality, database and reporting efficiency Diagnose root cause for complex data errors and recommend and create solutions Producing ad-hoc and cyclical business reports to influence business decisions Stakeholder management and project delivery Skills & experience You'll have experience of extracting data and building BI dashboards from SaaS based HRIS and or ATS/VMS/CRM systems You'll have a passion for data, storytelling and a proven understanding of how it can be used to analyse performance and provide opportunity PowerBI or visualisation software and Advanced Excel (Macros, VBA, PowerQuery) Reviewing, analysing and manipulating data to present clear and concise management information reports Experience working with incidents, service requests, changes and problems. You'll combine a customer service outlook with a keen interest in systems and analytical approach to solving problems logically You'll need excellent organisational, stakeholder and time management skills Delivering a best-in-class customer service experience to clients and internal stakeholders and colleagues Being an SME for Key Business Metrics and logic used across the business for performance analytics You will be comfortable working autonomously Other The opportunity to join a maturing business with the security of a long-established parent company. Avencia is armed with a clear vision for expansion so if you're excited by a role that places you at the heart of our business and our clients - this is the role for you. In return, you'll receive a competitive salary and bonus, full systems training, a wellbeing support programme and numerous other benefits. Our preference is for the role to be based in Manchester but we will consider remote workers with reasonably frequent travel to Manchester.
Job Description: AJ Chambers are seeking a highly motivated and detail-oriented Data Technician to join our dynamic team. As the Data Technician, you will play a crucial role in supporting our marketing team by ensuring the accuracy, integrity, and accessibility of our vast database of candidate and client information. Aid in implementing email marketing strategies, troubleshoot user-reported issues, transform large datasets, assist with API integrations, and provide general system support. Your duties and responsibilities i n this role will consist of: Assisting the Project Manager with building reports and dashboards on the company's CRM (Salesforce) to help deliver relevant analytics to the wider business. Regularly review and clean existing data to ensure consistency, accuracy, and compliance with company standards. Assist in analysing data to identify trends, patterns, and insights that can enhance our recruitment strategies and decision-making processes. Aiding with the implementation of email marketing strategies and automated journeys on our Talent Engagement Platform (Sense). Helping maintain and troubleshoot user-reported issues, as well as providing helpful insights to the wider business. Helping the team disseminate large datasets, such as CSV exports and Survey responses and transforming them into digestible information for other departments. Assisting with API integration processes for our CRM with third-party providers. Collect, compile, and cleanse data when required, and able to turnaround quick reports when requested. Digital Marketing: Lead digital marketing efforts, including website SEO, email marketing, and social media marketing, to drive website traffic, candidate and client leads, and conversions. Analytics and Reporting: Monitor and analyse the performance of marketing campaigns, using data-driven insights to refine strategies and optimise marketing efforts. Produce KPI's on marketing channels. Adhoc administration duties Requirements: Experience as a Data Technician or similar role preferred but not essential. Full training will be provided. Strong analytical skills Excellent organisational and time management skills. Strong communication and interpersonal abilities. Ability to work effectively both independently and as part of a team. Knowledge of data protection regulations and best practices. EVP Package to include flexible working
Mar 29, 2024
Full time
Job Description: AJ Chambers are seeking a highly motivated and detail-oriented Data Technician to join our dynamic team. As the Data Technician, you will play a crucial role in supporting our marketing team by ensuring the accuracy, integrity, and accessibility of our vast database of candidate and client information. Aid in implementing email marketing strategies, troubleshoot user-reported issues, transform large datasets, assist with API integrations, and provide general system support. Your duties and responsibilities i n this role will consist of: Assisting the Project Manager with building reports and dashboards on the company's CRM (Salesforce) to help deliver relevant analytics to the wider business. Regularly review and clean existing data to ensure consistency, accuracy, and compliance with company standards. Assist in analysing data to identify trends, patterns, and insights that can enhance our recruitment strategies and decision-making processes. Aiding with the implementation of email marketing strategies and automated journeys on our Talent Engagement Platform (Sense). Helping maintain and troubleshoot user-reported issues, as well as providing helpful insights to the wider business. Helping the team disseminate large datasets, such as CSV exports and Survey responses and transforming them into digestible information for other departments. Assisting with API integration processes for our CRM with third-party providers. Collect, compile, and cleanse data when required, and able to turnaround quick reports when requested. Digital Marketing: Lead digital marketing efforts, including website SEO, email marketing, and social media marketing, to drive website traffic, candidate and client leads, and conversions. Analytics and Reporting: Monitor and analyse the performance of marketing campaigns, using data-driven insights to refine strategies and optimise marketing efforts. Produce KPI's on marketing channels. Adhoc administration duties Requirements: Experience as a Data Technician or similar role preferred but not essential. Full training will be provided. Strong analytical skills Excellent organisational and time management skills. Strong communication and interpersonal abilities. Ability to work effectively both independently and as part of a team. Knowledge of data protection regulations and best practices. EVP Package to include flexible working
SENIOR FULL STACK DEVELOPER Job Description and Person Specification Job title:Senior Full Stack Developer Reports to:Finance & Operations Director, matrix to IT Manager Location:Unit 6 Sovereign Gate, (Apply online only) Commercial Road, Portsmouth, PO1 4BL Role type:Permanent The Role Contribute to all IT related subjects within the business Coding and web development Design and implementation Support the achievement of agile transformation within the business Job Summary As part of the IT team work closely with senior stakeholders to understand business requirements. Contribute towards the ongoing plan documenting technical specifications for our CRM and other IT related tasks. Supporting the development team in design, development, coding, testing, and debugging. The role must also deliver a good working relationship with internal customers. Responsibilities & Duties Working with colleagues to analyse current documentation. Reviewing requirements to understand our client's business needs. Implementing technical solutions. Striving for a high level of technical quality. Take part in code reviews, and use this as an opportunity to create a deeper understanding of best practice. Designing and updating software databases. Update and maintain servers. Performing trials, testing and quality checks to ensure strong functionality and optimisation. Debugging and resolving issues. Maintaining and supporting systems and improving the performance of existing software. Producing user and technical documentation. Being proactive in highlighting issues to the team. Minimal on-site adhoc IT support Qualifications & Skills At least 5 years commercial experience using PHP (OOP). Understand microservice architecture and design patterns. At least 3 years commercial experience in Vue.js or similar JavaScript framework (Angular/React). Solid knowledge of Laravel (or other PHP framework). Experience crafting REST API's. HTML5, CSS3, JavaScript. Ability to write optimised complex queries and maintain MySQL databases. Ubuntu and Nginx/Apache server management. Experience with version control (ideally GIT). Experience writing and maintaining appropriate documentation for each stage of the software development lifecycle. Agile project management software (ideally Jira). Working knowledge of Continuous integration and continuous delivery/deployment (CI/CD). Values Teamwork - Work in partnership, be inclusive and collaborative. Commercial - Understand the market and what makes us successful. Decisions - Make choices for the benefit of the business. Communication - Actively listen and build professional relationships. Integrity - Care for others, be respected, admired and reliable. Results - Go above and beyond to improve our business. Benefits include - iPhone - Great working environment - Fortnightly on-site massages - Dress down Friday - Paid regular team nights out - Free snacks in the office - Free alcohol on a Friday - A bottle of champagne for every work anniversary - Long service awards including 5 extra holiday days after your second year - Paid parking - Extra day off for your birthday and at Christmas
Mar 28, 2024
Full time
SENIOR FULL STACK DEVELOPER Job Description and Person Specification Job title:Senior Full Stack Developer Reports to:Finance & Operations Director, matrix to IT Manager Location:Unit 6 Sovereign Gate, (Apply online only) Commercial Road, Portsmouth, PO1 4BL Role type:Permanent The Role Contribute to all IT related subjects within the business Coding and web development Design and implementation Support the achievement of agile transformation within the business Job Summary As part of the IT team work closely with senior stakeholders to understand business requirements. Contribute towards the ongoing plan documenting technical specifications for our CRM and other IT related tasks. Supporting the development team in design, development, coding, testing, and debugging. The role must also deliver a good working relationship with internal customers. Responsibilities & Duties Working with colleagues to analyse current documentation. Reviewing requirements to understand our client's business needs. Implementing technical solutions. Striving for a high level of technical quality. Take part in code reviews, and use this as an opportunity to create a deeper understanding of best practice. Designing and updating software databases. Update and maintain servers. Performing trials, testing and quality checks to ensure strong functionality and optimisation. Debugging and resolving issues. Maintaining and supporting systems and improving the performance of existing software. Producing user and technical documentation. Being proactive in highlighting issues to the team. Minimal on-site adhoc IT support Qualifications & Skills At least 5 years commercial experience using PHP (OOP). Understand microservice architecture and design patterns. At least 3 years commercial experience in Vue.js or similar JavaScript framework (Angular/React). Solid knowledge of Laravel (or other PHP framework). Experience crafting REST API's. HTML5, CSS3, JavaScript. Ability to write optimised complex queries and maintain MySQL databases. Ubuntu and Nginx/Apache server management. Experience with version control (ideally GIT). Experience writing and maintaining appropriate documentation for each stage of the software development lifecycle. Agile project management software (ideally Jira). Working knowledge of Continuous integration and continuous delivery/deployment (CI/CD). Values Teamwork - Work in partnership, be inclusive and collaborative. Commercial - Understand the market and what makes us successful. Decisions - Make choices for the benefit of the business. Communication - Actively listen and build professional relationships. Integrity - Care for others, be respected, admired and reliable. Results - Go above and beyond to improve our business. Benefits include - iPhone - Great working environment - Fortnightly on-site massages - Dress down Friday - Paid regular team nights out - Free snacks in the office - Free alcohol on a Friday - A bottle of champagne for every work anniversary - Long service awards including 5 extra holiday days after your second year - Paid parking - Extra day off for your birthday and at Christmas
IT Systems Manager - Data/SQL - North Leicester/Flexible 48k - 52k per annum - 1 to 3 days in the office expected - flexible working environment Investigo are delighted to be exclusively partnered with a boutique retailer to find their next IT Systems Manager! Within the role, you will play a key part in managing internal systems & software, liaising with 3rd parties/external vendors to ensure the efficient running of those systems. Working in a small team, you will be mainly responsible for managing internal business systems and stakeholders. The role will need an on-site presence to help manage internal stakeholder relationships, but it's a flexible working environment on offer. The ideal candidate will have previous experience looking after internal business systems and software. Previous experience working with CRM systems and database/SQL skills would be highly desirable for this role. Key Skills of the role Previous experience managing internal systems, such as CRM systems and bespoke developed applications. Experience working with systems databases, and the ability to access data including multiple data tables. Good understanding of SQL would be highly desirable for this position. Ability to work with internal users to answer any questions or queries they have about the systems and software. Liaise with 3rd party/External vendors to coordinate systems improvements/changes. O365 skills and experience would be highly desirable. Salary The salary/package for this position is flexible between 48,000 - 52,000 per annum, depending on experience, plus excellent benefits and flexible working on offer. If you're interested in finding out more, please apply and your application will be reviewed by Ian Tittley from the Technology & Change team at Investigo! IT Systems Manager - Internal Systems/Data - North Leicester/Flexible
Mar 28, 2024
Full time
IT Systems Manager - Data/SQL - North Leicester/Flexible 48k - 52k per annum - 1 to 3 days in the office expected - flexible working environment Investigo are delighted to be exclusively partnered with a boutique retailer to find their next IT Systems Manager! Within the role, you will play a key part in managing internal systems & software, liaising with 3rd parties/external vendors to ensure the efficient running of those systems. Working in a small team, you will be mainly responsible for managing internal business systems and stakeholders. The role will need an on-site presence to help manage internal stakeholder relationships, but it's a flexible working environment on offer. The ideal candidate will have previous experience looking after internal business systems and software. Previous experience working with CRM systems and database/SQL skills would be highly desirable for this role. Key Skills of the role Previous experience managing internal systems, such as CRM systems and bespoke developed applications. Experience working with systems databases, and the ability to access data including multiple data tables. Good understanding of SQL would be highly desirable for this position. Ability to work with internal users to answer any questions or queries they have about the systems and software. Liaise with 3rd party/External vendors to coordinate systems improvements/changes. O365 skills and experience would be highly desirable. Salary The salary/package for this position is flexible between 48,000 - 52,000 per annum, depending on experience, plus excellent benefits and flexible working on offer. If you're interested in finding out more, please apply and your application will be reviewed by Ian Tittley from the Technology & Change team at Investigo! IT Systems Manager - Internal Systems/Data - North Leicester/Flexible
We have a fantastic opportunity that has become available for an IT Helpdesk Technician to join the team at a growing business based in Haslingden. This organisation has a great working environment where its very much a team effort and culture, they offer remote working to promote a good work life balance for their staff and encourage a proactive approach to your own personal development as there is lots of opportunity for career prospects within this fantastic organisation! As an IT Helpdesk Technician you will assisting with the day to day management of the IT systems providing vital 1st line customer support and helpdesk services to users. We are seeking applicants with proven experience working in a customer support environment as a technician raising tickets and testing issues trying to get them resolved. Previous use of the system UMO would be very advantageous! Offering a competitive salary, remote working with flexibility to attend the office when required, Monday to Friday working 9am to 5pm, free onsite parking, social events and a fantastic team spirit where everyone supports each other. What will you be doing as an IT Helpdesk Technician? Be the 1st line helpdesk support to customers assisting with issues they report with their system Offering excellent customer service demonstrating a friendly and helpful approach as the first point of contact Providing the helpdesk services via phone and also web based chat Identifying issues reported and raising tickets to the relevant engineers for resolution Logging of issues accurately on the inhouse bespoke database Liasing with the infrastructure manager and the head of technical services Assisting with product testing and providing feedback Get involved with other areas such as support site visits and administration tasks Work closely with the development team in Holland Develop great relationships with internal and external stakeholders What skills and experience will you need as an IT Helpdesk Technician? You have experience working in IT Helpdesk or Customer Technical Support positions Have worked on the system UMO in previously roles Your confidant testing the systems of the service users to help with support issues Have a friendly and approachable personality with excellent customer service skills Proficient working on various CRM databases and can pick systems up quickly Your able to manage your own workload effectively with minimal supervision Whats in it for you as an IT Helpdesk Technician? Competitive salary Remote working with the opportunity to attend the offices when required Full time hours working Monday to Friday 9am to 5pm Social Events Be part of a successful and growing organisations Personal development and career prospects Free on site parking 25 days plus bank holidays Gorgeous modern offices Amazing team environment and culture Discounted shopping options To Apply , If this sounds like a role you will LOVE, please send your CV today We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Mar 28, 2024
Full time
We have a fantastic opportunity that has become available for an IT Helpdesk Technician to join the team at a growing business based in Haslingden. This organisation has a great working environment where its very much a team effort and culture, they offer remote working to promote a good work life balance for their staff and encourage a proactive approach to your own personal development as there is lots of opportunity for career prospects within this fantastic organisation! As an IT Helpdesk Technician you will assisting with the day to day management of the IT systems providing vital 1st line customer support and helpdesk services to users. We are seeking applicants with proven experience working in a customer support environment as a technician raising tickets and testing issues trying to get them resolved. Previous use of the system UMO would be very advantageous! Offering a competitive salary, remote working with flexibility to attend the office when required, Monday to Friday working 9am to 5pm, free onsite parking, social events and a fantastic team spirit where everyone supports each other. What will you be doing as an IT Helpdesk Technician? Be the 1st line helpdesk support to customers assisting with issues they report with their system Offering excellent customer service demonstrating a friendly and helpful approach as the first point of contact Providing the helpdesk services via phone and also web based chat Identifying issues reported and raising tickets to the relevant engineers for resolution Logging of issues accurately on the inhouse bespoke database Liasing with the infrastructure manager and the head of technical services Assisting with product testing and providing feedback Get involved with other areas such as support site visits and administration tasks Work closely with the development team in Holland Develop great relationships with internal and external stakeholders What skills and experience will you need as an IT Helpdesk Technician? You have experience working in IT Helpdesk or Customer Technical Support positions Have worked on the system UMO in previously roles Your confidant testing the systems of the service users to help with support issues Have a friendly and approachable personality with excellent customer service skills Proficient working on various CRM databases and can pick systems up quickly Your able to manage your own workload effectively with minimal supervision Whats in it for you as an IT Helpdesk Technician? Competitive salary Remote working with the opportunity to attend the offices when required Full time hours working Monday to Friday 9am to 5pm Social Events Be part of a successful and growing organisations Personal development and career prospects Free on site parking 25 days plus bank holidays Gorgeous modern offices Amazing team environment and culture Discounted shopping options To Apply , If this sounds like a role you will LOVE, please send your CV today We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Reports To: Head of Digital Company: Internet Matters Location: Blackfriars, London 3 days week & WFH 2 days Role type: Full-time, permanent, £50,000 - 60,000 per annum Internet Matters is a not-for-profit organisation that helps parents, carers and professionals keep children and young people safe online. We have not yet reached our 10th birthday but are one of the leading online safety organisations in the UK working with major global brands like Meta, Google, and TikTok and our founding partners BT, Sky, TalkTalk and Virgin Media O2. We're here to offer the best advice and information available to help parents, carers and professionals engage in the online lives of children and young people, empowering them to manage the risks they may face online. Overview of Role We are seeking an experienced, collaborative, and highly skilled Senior WordPress Developer to lead the ongoing development and maintenance of our digital products. The successful candidate will be responsible for all technical aspects of our digital presence, including new development, site maintenance, code quality, infrastructure configuration, and security. You will take the lead role in optimising site performance, technical SEO, and maintaining brand consistency. As a Senior WordPress Developer, you will be a WordPress expert, fluent in current and emerging best practices related to developing and maintaining large-scale WordPress sites. You will be comfortable establishing and maintaining development and deployment best practices and mentoring our junior developer in their personal development. Responsibilities: Website Development and Oversight: Lead the development and maintenance of finely-crafted custom WordPress website implementations for all in-house projects, demanding and delivering high quality, compliant, clean and commented code, optimised for performance. Site Builds and Optimisation: Oversee the development of new digital products and optimise existing ones to meet business objectives and user needs. Problem-Solving and Debugging: Actively troubleshoot and resolve website issues, serving as a go-to expert for technical challenges. API Integration and Deployment: Integrate and work with third-party APIs as required to support our digital products. Establish and maintain good deployment practice and workflow. Be familiar with branch/trunk-based development practice. Website Accessibility Implementation: Lead efforts to ensure our digital platforms are accessible to all users, adhering to agreed WCAG standards and best practices. Project Planning and Responsibilities: Contribute to project planning and scoping activities for website and CRM initiatives, taking responsibility for delivery of all technical development aspects of relevant projects, ensuring clear objectives, time lines, and resource allocation. Quality Assurance Implement and uphold a rigorous QA process for all development activities. This includes thorough testing, meticulous code reviews, and ensuring the completeness of delivery against requirements. Also, identifying and addressing any issues or opportunities for improvement. Optimisation: Continually monitor and optimise key performance metrics across our digital properties to enhance user experience and support business objectives. SEO Technical Strategy: In collaboration with SEO Lead, develop and execute technical SEO strategies to improve search engine visibility, rankings, and organic traffic. Digital and Website Security: Maintain digital and web operations security through proactive management, encompassing measures such as secure credential storage and maintenance, timely application of security patches, code vulnerability scanning, and personal information safeguarding. Communication and Stakeholder Management: Effectively communicate with internal stakeholders to understand requirements and priorities and allocate tasks to the web development team accordingly. Reporting: Contribute to monthly reports on on-site health performance and updates to internal stakeholders, highlighting key metrics and insights. Tools & Reporting Platforms: Be familiar with and use the usual suite of analytics and reporting platforms, including Google Analytics 4, Google Tag Manager, YouTube Analytics, Google Console (Core Vitals), Facebook and Twitter Analytics, Hotjar, Dot Digital, and Supermetrics. Documentation: Maintain concise and accessible technical documentation, covering technical architecture, integration configuration, processes and code for knowledge sharing within the team and with external partners. Skills, knowledge and experience: Qualifications: Degree educated or compensating work experience Required experience and skills: WordPress Experience: Minimum of 5 years of experience in WordPress development. Opinionated on WordPress best-practice, having worked on custom plugin and Gutenberg component development. Programming Skills: Expertise in PHP, Javascript, React framework, HTML/CSS Database Management: Experience with database management, including MySQL. Website Feature Implementation: Ability to implement and maintain custom post types, taxonomies, plugins, and custom REST API endpoints. Troubleshooting Skills: Proficiency in identifying and resolving website issues. Excellent communication skills. Hosting and Server Management: Familiarity with hosting solutions (WPengine), DNS, and server-side configurations. Cloudflare Knowledge: Understanding of Cloudflare services. Comfortable using and implementing GTM and GA4, including custom event tracking. If this sounds like you, in return, we offer: Annual salary £50,000- 60,000depending on experience. 28 days annual leave plus all bank holidays rising to 31 days after 5 years. Additional day of annual leave for your Birthday 2 additional volunteering days per annum Enhanced maternity pay scheme. Enhanced sick pay scheme. Season ticket loan scheme.
Mar 28, 2024
Full time
Reports To: Head of Digital Company: Internet Matters Location: Blackfriars, London 3 days week & WFH 2 days Role type: Full-time, permanent, £50,000 - 60,000 per annum Internet Matters is a not-for-profit organisation that helps parents, carers and professionals keep children and young people safe online. We have not yet reached our 10th birthday but are one of the leading online safety organisations in the UK working with major global brands like Meta, Google, and TikTok and our founding partners BT, Sky, TalkTalk and Virgin Media O2. We're here to offer the best advice and information available to help parents, carers and professionals engage in the online lives of children and young people, empowering them to manage the risks they may face online. Overview of Role We are seeking an experienced, collaborative, and highly skilled Senior WordPress Developer to lead the ongoing development and maintenance of our digital products. The successful candidate will be responsible for all technical aspects of our digital presence, including new development, site maintenance, code quality, infrastructure configuration, and security. You will take the lead role in optimising site performance, technical SEO, and maintaining brand consistency. As a Senior WordPress Developer, you will be a WordPress expert, fluent in current and emerging best practices related to developing and maintaining large-scale WordPress sites. You will be comfortable establishing and maintaining development and deployment best practices and mentoring our junior developer in their personal development. Responsibilities: Website Development and Oversight: Lead the development and maintenance of finely-crafted custom WordPress website implementations for all in-house projects, demanding and delivering high quality, compliant, clean and commented code, optimised for performance. Site Builds and Optimisation: Oversee the development of new digital products and optimise existing ones to meet business objectives and user needs. Problem-Solving and Debugging: Actively troubleshoot and resolve website issues, serving as a go-to expert for technical challenges. API Integration and Deployment: Integrate and work with third-party APIs as required to support our digital products. Establish and maintain good deployment practice and workflow. Be familiar with branch/trunk-based development practice. Website Accessibility Implementation: Lead efforts to ensure our digital platforms are accessible to all users, adhering to agreed WCAG standards and best practices. Project Planning and Responsibilities: Contribute to project planning and scoping activities for website and CRM initiatives, taking responsibility for delivery of all technical development aspects of relevant projects, ensuring clear objectives, time lines, and resource allocation. Quality Assurance Implement and uphold a rigorous QA process for all development activities. This includes thorough testing, meticulous code reviews, and ensuring the completeness of delivery against requirements. Also, identifying and addressing any issues or opportunities for improvement. Optimisation: Continually monitor and optimise key performance metrics across our digital properties to enhance user experience and support business objectives. SEO Technical Strategy: In collaboration with SEO Lead, develop and execute technical SEO strategies to improve search engine visibility, rankings, and organic traffic. Digital and Website Security: Maintain digital and web operations security through proactive management, encompassing measures such as secure credential storage and maintenance, timely application of security patches, code vulnerability scanning, and personal information safeguarding. Communication and Stakeholder Management: Effectively communicate with internal stakeholders to understand requirements and priorities and allocate tasks to the web development team accordingly. Reporting: Contribute to monthly reports on on-site health performance and updates to internal stakeholders, highlighting key metrics and insights. Tools & Reporting Platforms: Be familiar with and use the usual suite of analytics and reporting platforms, including Google Analytics 4, Google Tag Manager, YouTube Analytics, Google Console (Core Vitals), Facebook and Twitter Analytics, Hotjar, Dot Digital, and Supermetrics. Documentation: Maintain concise and accessible technical documentation, covering technical architecture, integration configuration, processes and code for knowledge sharing within the team and with external partners. Skills, knowledge and experience: Qualifications: Degree educated or compensating work experience Required experience and skills: WordPress Experience: Minimum of 5 years of experience in WordPress development. Opinionated on WordPress best-practice, having worked on custom plugin and Gutenberg component development. Programming Skills: Expertise in PHP, Javascript, React framework, HTML/CSS Database Management: Experience with database management, including MySQL. Website Feature Implementation: Ability to implement and maintain custom post types, taxonomies, plugins, and custom REST API endpoints. Troubleshooting Skills: Proficiency in identifying and resolving website issues. Excellent communication skills. Hosting and Server Management: Familiarity with hosting solutions (WPengine), DNS, and server-side configurations. Cloudflare Knowledge: Understanding of Cloudflare services. Comfortable using and implementing GTM and GA4, including custom event tracking. If this sounds like you, in return, we offer: Annual salary £50,000- 60,000depending on experience. 28 days annual leave plus all bank holidays rising to 31 days after 5 years. Additional day of annual leave for your Birthday 2 additional volunteering days per annum Enhanced maternity pay scheme. Enhanced sick pay scheme. Season ticket loan scheme.
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
Mar 28, 2024
Full time
About us Natural HR is an all-in-one cloud HR & Payroll software provider, partnering with medium-sized businesses to enable them to run their HR operations more efficiently and effectively. Having grown from a husband-and-wife duo, Natural HR were acquired by Moorepay in 2023 and became part of the wider Zellis Group. This acquisition combined Moorepay s strengths in payroll software, managed payroll services, and HR advice and consultancy, with Natural HR s strength in HR software. It s an exciting time to join Natural HR and develop your career. We offer a modern working environment, with many of our colleagues based from our offices in Central Birmingham s jewellery quarter. This role will work on a hybrid basis - Tuesdays, Wednesdays & Thursdays spent working in the office, with Mondays & Fridays working from home. We love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive a competitive base salary, 33 days annual leave (including bank holidays) with an additional day for each year of service up to a maximum of 36 days in total, pension contribution of 3%, and a range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure. About the role As a Software Support Agent you'll assist our customers in getting the most out of our software and troubleshooting day-to-day queries, whilst gaining deep technical knowledge of key areas of our system. Reporting to the Software Support Manager, you'll work as part of a small team on our Customer Support Desk, answering incoming support tickets and enquiries by phone. Key responsibilities include: 1st line support responding to phone calls, emails, and support tickets in line with SLAs and providing regular customer updates to outstanding queries. Testing resolutions returned from Product and informing customers. Ensuring new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and questions asked by fellow team members. Reviewing the "no search results" for the customer knowledge base and advising of any articles that would be of benefit or adding tags to any articles currently created to enhance search results. Developing and maintaining an in-depth understanding of our HR & payroll system and services and becoming a subject matter expert in key areas such as workflows, forms, and time off functionality. Running queries (SQL) and inspecting on-page code to diagnose potential problems. Taking ownership of queries that may need to be passed over to the Product team and keeping the customer updated through to resolution. Carrying out daily reviews of open customer queries that are assigned to you and being accountable for cases through to resolution. Providing customer support via online meetings / screen-sharing as and when required, to identify customer issues or demonstrate how to perform specific tasks within our system. Updating the CRM database and Customer Support Desk in a timely manner with notes following customer calls and internal discussions. Creating and updating knowledge base and support content based on your customer interactions and newly released features, to guide customers through using specific areas of our software. Ensuring the Software Support Manager is aware of any customer queries which may need to be escalated. Learning and maintaining system knowledge, keeping up-to-date with latest product releases. Ensuring you have diarised commitments to your learning and development, including attending / watching product training webinars and recordings. Skills & experience A background in customer service with experience and / or a strong interest in technology. Experience of supporting HR / Payroll / ERP systems is desirable. SQL and basic HTML knowledge desirable. Excellent customer service skills you'll be committed to delivering the best possible customer experience and exceeding customer expectations. You will display high levels of integrity and always consider the security of our business and our customers' data. Technical ability you'll be comfortable fielding technical questions and able to relay answers in a non-technical way to our customers. An organised and methodical approach to work with the ability to stay calm under pressure, as you ll balance an existing caseload with new support tickets coming in (20-30 tickets per day). Analytical in your thinking and approach to identifying problems, gathering information, replicating issues, and finding solutions. Proactive in getting to grips with and delivering all aspects of the role. Excellent written and verbal communication skills you'll be fluent in English, have a good telephone manner, and communicate professionally via email. Personal development - you won't be phased by self-directed learning and will be able to identify areas where you would benefit from additional training and support. Excellent IT skills you will be proficient in Microsoft Office, in particular Excel, and have used other HR / Payroll or cloud business tools.
We are working in partnership with the UK's leading kidney patient support charity, Kidney Care UK who are looking for a Data & IT Officer to support their Data & IT Manager to ensure that the organisation's data is compliant with current legislation and to provide a high quality, compliant database service to the organisation, and a first-class IT and Telephony support operation for the organisation. Kidney Care UK provides practical, financial and emotional support and financial assistance to thousands every year and campaigns to improve care services across the UK. With ambitious plans for growth and to increase their impact and expand their reach to engage with key audiences throughout the UK, they are now seeking a highly motivated Data & IT Officer with database experience, ideally within a charity, and a knowledge of data protection and IT to support the organisation's aims. You will have: Previous experience working with CRM databases. Data processing and data management experience. Proven administration, multi-tasking, prioritising, and organisational skills. Excellent attention to detail, and good analytical and quantitative skills. Intermediate to advanced Microsoft Office skills, particularly Excel. A knowledge of data protection and first line IT support experience would be an advantage but training will be given. You will be a self-starter, and effective communicator with the ability to develop strong internal relationships, and the ability to work at pace. For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. Location: Alton, Hybrid Hours: 28 hrs/week Closing date for applications: 5th April 2024, however, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
Mar 28, 2024
Full time
We are working in partnership with the UK's leading kidney patient support charity, Kidney Care UK who are looking for a Data & IT Officer to support their Data & IT Manager to ensure that the organisation's data is compliant with current legislation and to provide a high quality, compliant database service to the organisation, and a first-class IT and Telephony support operation for the organisation. Kidney Care UK provides practical, financial and emotional support and financial assistance to thousands every year and campaigns to improve care services across the UK. With ambitious plans for growth and to increase their impact and expand their reach to engage with key audiences throughout the UK, they are now seeking a highly motivated Data & IT Officer with database experience, ideally within a charity, and a knowledge of data protection and IT to support the organisation's aims. You will have: Previous experience working with CRM databases. Data processing and data management experience. Proven administration, multi-tasking, prioritising, and organisational skills. Excellent attention to detail, and good analytical and quantitative skills. Intermediate to advanced Microsoft Office skills, particularly Excel. A knowledge of data protection and first line IT support experience would be an advantage but training will be given. You will be a self-starter, and effective communicator with the ability to develop strong internal relationships, and the ability to work at pace. For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. Location: Alton, Hybrid Hours: 28 hrs/week Closing date for applications: 5th April 2024, however, applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment.
Employer description: System Q Ltd is a UK based CCTV manufacturer and distributor. We currently operate from a single site in Chesterfield, Derbyshire. Our building was purpose built in the early 2000s and accommodates office, production and warehouse space as well as a trade counter We operate on a trade only basis both nationally and internationally and have in excess of 15,000 active customers. Overview: We are looking for an enthusiastic Software Developer to join the team in order to support existing products and develop new ones in areas that we have not previously explored. With a variety of technologies already in use, the candidate will need to learn multiple platforms languages and protocols. We offer a range of desktop applications for Windows and want to expand into mobile and tablet applications for Android and iOS. The apprentice will be required to take a lead on these with a view to long term development in each area. We anticipate adopting mainstream tools such as Visual Studio or WinDe. Salary: £18,000 per annum. Duties: Support, maintain and develop new tools to enhance the functionality of our in-hous "customer relationship manager" (CRM) and product management software migrating aspects of it from ISAM to MariaDB Become responsible for the integration of our CRM & product databases with our website using appropriate APIs via HTML and JSON Develop a series of Windows based desktop applications to satisfy customer requirements enhancing and improving integration between different product lines Be responsible for designing and implementing la T products from the ground up overseeing the full life cycle from beginning to end Design, build and deploy mobile applications to integrate with the loT devices and interact via cloud services such as Alexa Manage code documentation and version control What we are looking for: Personal qualities: Hard working An ability to research modern technologies Honesty & integrity Punctual Entry requirements: 7 GCSE's total: English GCSE grade D or above Other 6 GCSE's, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits of the role: Company wide bonus - 3 months of Business hitting target Free parking Annual Leave on Birthday Free onsite gym Access to PirkX - 24-7 access to GP, Mental Health advice, Well being advice and nutrition Pension Future prospects: Upon finishing your apprenticeship, we want you to grow to become the lead Software Developer in the business. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
Employer description: System Q Ltd is a UK based CCTV manufacturer and distributor. We currently operate from a single site in Chesterfield, Derbyshire. Our building was purpose built in the early 2000s and accommodates office, production and warehouse space as well as a trade counter We operate on a trade only basis both nationally and internationally and have in excess of 15,000 active customers. Overview: We are looking for an enthusiastic Software Developer to join the team in order to support existing products and develop new ones in areas that we have not previously explored. With a variety of technologies already in use, the candidate will need to learn multiple platforms languages and protocols. We offer a range of desktop applications for Windows and want to expand into mobile and tablet applications for Android and iOS. The apprentice will be required to take a lead on these with a view to long term development in each area. We anticipate adopting mainstream tools such as Visual Studio or WinDe. Salary: £18,000 per annum. Duties: Support, maintain and develop new tools to enhance the functionality of our in-hous "customer relationship manager" (CRM) and product management software migrating aspects of it from ISAM to MariaDB Become responsible for the integration of our CRM & product databases with our website using appropriate APIs via HTML and JSON Develop a series of Windows based desktop applications to satisfy customer requirements enhancing and improving integration between different product lines Be responsible for designing and implementing la T products from the ground up overseeing the full life cycle from beginning to end Design, build and deploy mobile applications to integrate with the loT devices and interact via cloud services such as Alexa Manage code documentation and version control What we are looking for: Personal qualities: Hard working An ability to research modern technologies Honesty & integrity Punctual Entry requirements: 7 GCSE's total: English GCSE grade D or above Other 6 GCSE's, including Maths, to be C or above You must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits of the role: Company wide bonus - 3 months of Business hitting target Free parking Annual Leave on Birthday Free onsite gym Access to PirkX - 24-7 access to GP, Mental Health advice, Well being advice and nutrition Pension Future prospects: Upon finishing your apprenticeship, we want you to grow to become the lead Software Developer in the business. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Our client based in Northampton are seeking a skilled and dedicated Customer Service Administrator to join their Failure Analysis team. In this role, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of their failure analysis processes. The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach. Need to be a proactive individual who thrives on variety and the challenge of just making it happen to deliver outstanding service. Responsibilities: Customer Support: Serve as the primary point of contact for customers seeking information or assistance with failure analysis requests. Respond promptly and professionally to inquiries via phone, email, or other communication channels. Ensure customer satisfaction by addressing concerns, resolving issues, and providing accurate and timely information. Administrative Support: Maintain accurate records of failure analysis requests, including customer information, case details, and progress updates. Coordinate and schedule returns, ensuring all necessary documentation is prepared and available. Work with internal FA Engineers to ensure timely completion of tasks and effective resolution of customer issues. Data Management: Accurately input, update, and maintain data in the failure analysis database and other relevant systems. Generate reports and summaries as needed, providing insights and recommendations for process improvement. Ensure data integrity and confidentiality while adhering to company policies and procedures. Process Improvement: Identify opportunities to streamline and enhance the failure analysis process, working closely with the team to implement improvements. Proactively suggest innovative ideas to optimize customer service, increase efficiency, and enhance overall customer experience. Quality Assurance: Conduct regular quality audits on customer service interactions and administrative tasks to ensure compliance with established standards. Provide summary report of activity to Manager Collaboration: Collaborate effectively with cross-functional teams, including failure analysis engineers, technical support staff, and management, to ensure a seamless customer experience. Share customer feedback and insights with relevant stakeholders to drive continuous improvement. General admin support tasks - i.e., Cycle count admin, PPE P/orders, Consumable orders. Part of a small team, but interestingly interacting with colleagues and customers across the world in various time zones Qualifications: Proven experience in a customer service or administrative role, preferably in a tech or engineering environment. Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders. Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize accordingly. Confidence to express the urgency of particular of a particular return to internal colleagues Some Proficiency in using customer relationship management (CRM) software, databases, would be advantageous Statistical reporting using excel and power point would be advantageous, Problem-solving skills and the ability to remain calm and professional in challenging situations. Knowledge of failure analysis principles, methodologies, and terminology is desirable but not essential.
Mar 27, 2024
Full time
Our client based in Northampton are seeking a skilled and dedicated Customer Service Administrator to join their Failure Analysis team. In this role, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of their failure analysis processes. The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach. Need to be a proactive individual who thrives on variety and the challenge of just making it happen to deliver outstanding service. Responsibilities: Customer Support: Serve as the primary point of contact for customers seeking information or assistance with failure analysis requests. Respond promptly and professionally to inquiries via phone, email, or other communication channels. Ensure customer satisfaction by addressing concerns, resolving issues, and providing accurate and timely information. Administrative Support: Maintain accurate records of failure analysis requests, including customer information, case details, and progress updates. Coordinate and schedule returns, ensuring all necessary documentation is prepared and available. Work with internal FA Engineers to ensure timely completion of tasks and effective resolution of customer issues. Data Management: Accurately input, update, and maintain data in the failure analysis database and other relevant systems. Generate reports and summaries as needed, providing insights and recommendations for process improvement. Ensure data integrity and confidentiality while adhering to company policies and procedures. Process Improvement: Identify opportunities to streamline and enhance the failure analysis process, working closely with the team to implement improvements. Proactively suggest innovative ideas to optimize customer service, increase efficiency, and enhance overall customer experience. Quality Assurance: Conduct regular quality audits on customer service interactions and administrative tasks to ensure compliance with established standards. Provide summary report of activity to Manager Collaboration: Collaborate effectively with cross-functional teams, including failure analysis engineers, technical support staff, and management, to ensure a seamless customer experience. Share customer feedback and insights with relevant stakeholders to drive continuous improvement. General admin support tasks - i.e., Cycle count admin, PPE P/orders, Consumable orders. Part of a small team, but interestingly interacting with colleagues and customers across the world in various time zones Qualifications: Proven experience in a customer service or administrative role, preferably in a tech or engineering environment. Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders. Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize accordingly. Confidence to express the urgency of particular of a particular return to internal colleagues Some Proficiency in using customer relationship management (CRM) software, databases, would be advantageous Statistical reporting using excel and power point would be advantageous, Problem-solving skills and the ability to remain calm and professional in challenging situations. Knowledge of failure analysis principles, methodologies, and terminology is desirable but not essential.
CRM & Database Manager £35,000 - £37,000 Southampton Permanent 08 30 (Mon Fri) Excellent Benefits package Working with an established client Key Recruitment are resourcing for a CRM and Database Manager to interpret data for analysis on effective and progressive change, through reports from marketing campaigns and customer feedback. Working as part of a wider team the successful candidate will have experience in manging teams with a positive mindset to lead and inspire be able to adapt and work to tight deadlines and react positively to market change. Key Responsibilities: Manage and maintain the health of the customer database, ensuring that critical information is complete and up to date. Implement data hygiene best practices to enhance data quality and integrity. Regularly audit and clean the database to address duplicate or outdated records. Work closely with teams across the business to ensure that data input and management processes are clear and adhered to. Ownership of Digital Marketing platform and integration of other data sources. Generate insightful reports and analysis to measure the health of the database. Report on the success of database marketing campaigns and customer journey communications. Analysis of recipient behaviour and responses to maximise success of future campaigns. Work with Brand Marketing Managers to create relevant and effective targeted campaigns based on customer data. Ensure total compliance with GDPR and data protection best practices within a highly regulated environment including Subject Access Requests with appro escalated/handled appropriately and effectively. Lead and manage a team of CRM Executives. Ensure that the responsibilities of each individual are carried out in an effective and time efficient manner. Maintain and revise processes and procedures to ensure consistency, accuracy, accountability, and control of CRM activities. Conduct regular reporting/presentations to your teams, senior management, peers etc based on results, activities, focus areas and proposals. Essential: Experience of managing and developing people and their performance. Excellent communication and interpersonal skills Previous automotive experience in a similar role. Experience with Dealer Management Systems, especially Keyloop/CDK. If this role is of interest or you would wish to find out further information regarding this role please don t hesitate to contact Nina on (phone number removed) or alternatively email
Mar 27, 2024
Full time
CRM & Database Manager £35,000 - £37,000 Southampton Permanent 08 30 (Mon Fri) Excellent Benefits package Working with an established client Key Recruitment are resourcing for a CRM and Database Manager to interpret data for analysis on effective and progressive change, through reports from marketing campaigns and customer feedback. Working as part of a wider team the successful candidate will have experience in manging teams with a positive mindset to lead and inspire be able to adapt and work to tight deadlines and react positively to market change. Key Responsibilities: Manage and maintain the health of the customer database, ensuring that critical information is complete and up to date. Implement data hygiene best practices to enhance data quality and integrity. Regularly audit and clean the database to address duplicate or outdated records. Work closely with teams across the business to ensure that data input and management processes are clear and adhered to. Ownership of Digital Marketing platform and integration of other data sources. Generate insightful reports and analysis to measure the health of the database. Report on the success of database marketing campaigns and customer journey communications. Analysis of recipient behaviour and responses to maximise success of future campaigns. Work with Brand Marketing Managers to create relevant and effective targeted campaigns based on customer data. Ensure total compliance with GDPR and data protection best practices within a highly regulated environment including Subject Access Requests with appro escalated/handled appropriately and effectively. Lead and manage a team of CRM Executives. Ensure that the responsibilities of each individual are carried out in an effective and time efficient manner. Maintain and revise processes and procedures to ensure consistency, accuracy, accountability, and control of CRM activities. Conduct regular reporting/presentations to your teams, senior management, peers etc based on results, activities, focus areas and proposals. Essential: Experience of managing and developing people and their performance. Excellent communication and interpersonal skills Previous automotive experience in a similar role. Experience with Dealer Management Systems, especially Keyloop/CDK. If this role is of interest or you would wish to find out further information regarding this role please don t hesitate to contact Nina on (phone number removed) or alternatively email
My client is looking for a SQL Data Migration Consultant / Developer to come on board for an initial 3 months contract to help on a SQL migration project. Essential • Data Migration Experience - Full System Migration Lifecycle experience - Non Negotiable • SQL JSON processing - Non Negotiable (please make sure this is mentioned in your CV and if not a supporting statement on where you have used this) • Experience in SQL Development Desirable• Previous CRM/Billing migration experience Responsibilities include: 1. Requirements Gathering: Collaborate with stakeholders to understand the scope of the SQL migration project, including data sources, target databases, performance requirements, and any special considerations.2. Database Analysis: Analyze the existing SQL databases to identify data structures, dependencies, stored procedures, functions, triggers, and other database objects that need to be migrated.3. SQL Scripting: Write SQL scripts to extract data from the source databases, transform it as necessary, and load it into the target databases. This may involve data cleansing, normalization, denormalization, and other data manipulation tasks.4. Data Validation: Develop and execute test cases to validate the accuracy, completeness, and consistency of the migrated data. Compare data between source and target databases to identify discrepancies and reconcile any differences.5. Documentation: Maintain documentation detailing the migration process, including data mappings, transformation rules, migration scripts, configuration settings, and testing procedures.6. Collaboration: Collaborate with other team members, including database administrators, developers, testers, and project managers, to ensure the successful completion of the SQL migration project within the defined timeline7. Communication: Communicate regularly with stakeholders to provide updates on the progress of the migration project, address any issues or concerns, and solicit feedback for continuous improvement.This role will be outside of IR35 paying from £300-£400 per day. With the ideal candidate willing to come onsite 1 time a week to their Bath office but this is NOT an essential fully remote is being consideredIf you are interested please send me your updated CV to becca. com
Mar 26, 2024
Full time
My client is looking for a SQL Data Migration Consultant / Developer to come on board for an initial 3 months contract to help on a SQL migration project. Essential • Data Migration Experience - Full System Migration Lifecycle experience - Non Negotiable • SQL JSON processing - Non Negotiable (please make sure this is mentioned in your CV and if not a supporting statement on where you have used this) • Experience in SQL Development Desirable• Previous CRM/Billing migration experience Responsibilities include: 1. Requirements Gathering: Collaborate with stakeholders to understand the scope of the SQL migration project, including data sources, target databases, performance requirements, and any special considerations.2. Database Analysis: Analyze the existing SQL databases to identify data structures, dependencies, stored procedures, functions, triggers, and other database objects that need to be migrated.3. SQL Scripting: Write SQL scripts to extract data from the source databases, transform it as necessary, and load it into the target databases. This may involve data cleansing, normalization, denormalization, and other data manipulation tasks.4. Data Validation: Develop and execute test cases to validate the accuracy, completeness, and consistency of the migrated data. Compare data between source and target databases to identify discrepancies and reconcile any differences.5. Documentation: Maintain documentation detailing the migration process, including data mappings, transformation rules, migration scripts, configuration settings, and testing procedures.6. Collaboration: Collaborate with other team members, including database administrators, developers, testers, and project managers, to ensure the successful completion of the SQL migration project within the defined timeline7. Communication: Communicate regularly with stakeholders to provide updates on the progress of the migration project, address any issues or concerns, and solicit feedback for continuous improvement.This role will be outside of IR35 paying from £300-£400 per day. With the ideal candidate willing to come onsite 1 time a week to their Bath office but this is NOT an essential fully remote is being consideredIf you are interested please send me your updated CV to becca. com
We have a fantastic opportunity that has become available for an IT Helpdesk Technician to join the team at a growing business based in Haslingden. This organisation has a great working environment where its very much a team effort and culture, they offer remote working to promote a good work life balance for their staff and encourage a proactive approach to your own personal development as there is lots of opportunity for career prospects within this fantastic organisation! As an IT Helpdesk Technician you will assisting with the day to day management of the IT systems providing vital 1st line customer support and helpdesk services to users. We are seeking applicants with proven experience working in a customer support environment as a technician raising tickets and testing issues trying to get them resolved. Offering a competitive salary, remote working with flexibility to attend the office when required, Monday to Friday working 9am to 5pm, free onsite parking, social events and a fantastic team spirit where everyone supports each other. What will you be doing as an IT Helpdesk Technician? Be the 1st line helpdesk support to customers assisting with issues they report with their system Offering excellent customer service demonstrating a friendly and helpful approach as the first point of contact Providing the helpdesk services via phone and also web based chat Identifying issues reported and raising tickets to the relevant engineers for resolution Logging of issues accurately on the inhouse bespoke database Liasing with the infrastructure manager and the head of technical services Assisting with product testing and providing feedback Get involved with other areas such as support site visits and administration tasks Work closely with the development team in Holland Develop great relationships with internal and external stakeholders What skills and experience will you need as an IT Helpdesk Technician? You have experience working in IT Helpdesk or Customer Technical Support positions Your confidant testing the systems of the service users to help with support issues Have a friendly and approachable personality with excellent customer service skills Proficient working on various CRM databases and can pick systems up quickly Your able to manage your own workload effectively with minimal supervision Whats in it for you as an IT Helpdesk Technician? Competitive salary Remote working with the opportunity to attend the offices when required Full time hours working Monday to Friday 9am to 5pm Social Events Be part of a successful and growing organisations Personal development and career prospects Free on site parking 25 days plus bank holidays Gorgeous modern offices Amazing team environment and culture Discounted shopping options To Apply , If this sounds like a role you will LOVE, please send your CV today We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Mar 26, 2024
Full time
We have a fantastic opportunity that has become available for an IT Helpdesk Technician to join the team at a growing business based in Haslingden. This organisation has a great working environment where its very much a team effort and culture, they offer remote working to promote a good work life balance for their staff and encourage a proactive approach to your own personal development as there is lots of opportunity for career prospects within this fantastic organisation! As an IT Helpdesk Technician you will assisting with the day to day management of the IT systems providing vital 1st line customer support and helpdesk services to users. We are seeking applicants with proven experience working in a customer support environment as a technician raising tickets and testing issues trying to get them resolved. Offering a competitive salary, remote working with flexibility to attend the office when required, Monday to Friday working 9am to 5pm, free onsite parking, social events and a fantastic team spirit where everyone supports each other. What will you be doing as an IT Helpdesk Technician? Be the 1st line helpdesk support to customers assisting with issues they report with their system Offering excellent customer service demonstrating a friendly and helpful approach as the first point of contact Providing the helpdesk services via phone and also web based chat Identifying issues reported and raising tickets to the relevant engineers for resolution Logging of issues accurately on the inhouse bespoke database Liasing with the infrastructure manager and the head of technical services Assisting with product testing and providing feedback Get involved with other areas such as support site visits and administration tasks Work closely with the development team in Holland Develop great relationships with internal and external stakeholders What skills and experience will you need as an IT Helpdesk Technician? You have experience working in IT Helpdesk or Customer Technical Support positions Your confidant testing the systems of the service users to help with support issues Have a friendly and approachable personality with excellent customer service skills Proficient working on various CRM databases and can pick systems up quickly Your able to manage your own workload effectively with minimal supervision Whats in it for you as an IT Helpdesk Technician? Competitive salary Remote working with the opportunity to attend the offices when required Full time hours working Monday to Friday 9am to 5pm Social Events Be part of a successful and growing organisations Personal development and career prospects Free on site parking 25 days plus bank holidays Gorgeous modern offices Amazing team environment and culture Discounted shopping options To Apply , If this sounds like a role you will LOVE, please send your CV today We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database. We will not share your personal data without your consent. Our privacy policy can be found on our Website.
Education Development Trust - Careers (North)
Reading, Berkshire
Job Title: Software and Systems Developer Location: Remote working Salary: Circa £45,000 per annum Job Type: Permanent, Full time, 37 hours a week At EDT we pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We provide policies that encourage flexible working around individual needs. We offer a range of benefits including a generous holiday allowance, pension scheme and additional voluntary money saving benefits* that can be seen below. Benefits include: 30 days holiday plus bank holidays (pro rota) 6% matched pension scheme Discounted gym memberships* Health care cash plan* Retail discounts* Cycle to work scheme Wellbeing App DevOps | Azure Platform | C# Build developer | CI/CD | .NET Core | C# Expert | Automated Testing Experience | We are recruiting for an experienced Software & Systems Developer , with the option of remote working or you can work from one our UK offices in the South or North of England. Education Development Trust has first-rate credentials in providing services that bridge the gap between education, training, and employment. We have been a leading careers service provider in the UK for over 20 years and have a successful track record of managing programmes delivering careers, employment, and skills support. Key duties: You will have a proven track record of building enterprise solutions upholding business processes. The main technologies we are looking for experience in is Azure DevOps, C# and .NET Core. This role covers the full end-to-end process, including the following areas: Architecture - End-to-End design and build QA processes and metrics CSS and Web Portal Interfaces Applications, including progressive WebApps for multi-platform access Build, Scripting and Configuration Documentation and Information Dissemination An average day as a Software Developer will include: Providing automation, architectural and process solutions to improve the technical quality and increase the effectiveness of our in-house CRM solution that is used by over 300 employees (and growing). Acting as a software developer champion for development, infrastructure, testing and database administration. Entrusted with access to environments and systems, to review systems architecture, interfaces and development of automation. We would like to speak to candidates who have the following: Architectural experience of Back Office applications and their design, including extension and expansion through integrations Track record in delivering and supporting mission-critical, eBusiness applications and CRM's Application development background in a .NET, Web Services and Azure infrastructures Experience in source and version control tools, Azure DevOps Knowledge of the design for secure and maintainable websites and web service applications Full development life cycle experience, including implementation plans Excellent communication skills; to operate with diplomacy, tact and empathy Closing date for applications: Friday 22 March. (Please note, we reserve the right to close our vacancies early if sufficient applications are received). Interviews: will take place : Dates to b confirmed. This will initially involve a pre interview coding assessment, followed by a brief 30 minute informal chat with the hiring manager and if successful, an invite to a formal interview. Application process: You can download the job description and apply by visiting our website. During your application you will be required to upload your CV and submit a supporting statement. Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK's Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check. At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.
Mar 26, 2024
Full time
Job Title: Software and Systems Developer Location: Remote working Salary: Circa £45,000 per annum Job Type: Permanent, Full time, 37 hours a week At EDT we pride ourselves on creating an environment that supports a healthy work life balance for all our staff. We provide policies that encourage flexible working around individual needs. We offer a range of benefits including a generous holiday allowance, pension scheme and additional voluntary money saving benefits* that can be seen below. Benefits include: 30 days holiday plus bank holidays (pro rota) 6% matched pension scheme Discounted gym memberships* Health care cash plan* Retail discounts* Cycle to work scheme Wellbeing App DevOps | Azure Platform | C# Build developer | CI/CD | .NET Core | C# Expert | Automated Testing Experience | We are recruiting for an experienced Software & Systems Developer , with the option of remote working or you can work from one our UK offices in the South or North of England. Education Development Trust has first-rate credentials in providing services that bridge the gap between education, training, and employment. We have been a leading careers service provider in the UK for over 20 years and have a successful track record of managing programmes delivering careers, employment, and skills support. Key duties: You will have a proven track record of building enterprise solutions upholding business processes. The main technologies we are looking for experience in is Azure DevOps, C# and .NET Core. This role covers the full end-to-end process, including the following areas: Architecture - End-to-End design and build QA processes and metrics CSS and Web Portal Interfaces Applications, including progressive WebApps for multi-platform access Build, Scripting and Configuration Documentation and Information Dissemination An average day as a Software Developer will include: Providing automation, architectural and process solutions to improve the technical quality and increase the effectiveness of our in-house CRM solution that is used by over 300 employees (and growing). Acting as a software developer champion for development, infrastructure, testing and database administration. Entrusted with access to environments and systems, to review systems architecture, interfaces and development of automation. We would like to speak to candidates who have the following: Architectural experience of Back Office applications and their design, including extension and expansion through integrations Track record in delivering and supporting mission-critical, eBusiness applications and CRM's Application development background in a .NET, Web Services and Azure infrastructures Experience in source and version control tools, Azure DevOps Knowledge of the design for secure and maintainable websites and web service applications Full development life cycle experience, including implementation plans Excellent communication skills; to operate with diplomacy, tact and empathy Closing date for applications: Friday 22 March. (Please note, we reserve the right to close our vacancies early if sufficient applications are received). Interviews: will take place : Dates to b confirmed. This will initially involve a pre interview coding assessment, followed by a brief 30 minute informal chat with the hiring manager and if successful, an invite to a formal interview. Application process: You can download the job description and apply by visiting our website. During your application you will be required to upload your CV and submit a supporting statement. Education Development Trust is committed to safeguarding and promoting the welfare of children and adults whom we work with and come into contact with around the world. All applicants are subject to thorough screening and successful candidates are subject to the relevant level of criminal record checks with national police authorities or the UK's Disclosure and Barring Service (DBS). This will be at minimum a basic DBS check. At Education Development Trust, we strive to create a workplace where everyone feels valued, can be themselves and knows they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Education Development Trust an inclusive place to work. If you have specific requirements or adjustments, please let us know if there is anything we can do to support your application. We are proud to be a member of the Disability Confident employer scheme.
Product Manager We are working with an organisation that is now become one of the world's most knowledgeable, quality driven experts in Franchised 'Hi-Rel' electronics distribution, global procurement and supply chain management. Established in 1989, they now have a presence in five continents and employ over 180 staff worldwide. Mission 4 have worked with this client for the last 15 years, so we have first-hand knowledge of their growth and success, and are proud to be their recruitment partner throughout this incredible journey. The position is on-site and full time and working within the Franchise Division specifically in Memory, Power and Semi-Conductor areas. They are on the verge of introducing a new CRM called SalesForce so if you are familiar with that it would be a bonus. Main Objective of the Role: To manage the coordination of supplier designregistrations,samples,crossreferenceopportunitiesandspecial price requests within the franchise division andbuild/maintainastrongrelationshipwiththesesuppliers. Administration of the internal ERP system Infor and CRM tool ZOHO. EssentialFunctions: Knowledge of: Microsoft Excel Microsoft Word Microsoft PPP Microsoft Outlook ThecoordinationofsamplesforBDM's/Customers/Salesteamsbyliaisingwiththerelevant suppliers. To follow through to ensure design registration is made for these sampled projects and to manage the online projects log ensuring design registration numbers are submitted. To support Sales and the Product Team with special quotes required from the relevant suppliers and support on usage of supplier price lists. Produce themonthlyinternalreports,POSreportstosuppliers. Maintain internal Franchise documentation. ToworkwiththeSalesteamstoresearchcustomersforkeyendmarketinitiatives supporting new/key lines Developrelationshipswithsupplier'sfactoryrepresentativestoachievemostfavored status. The Ideal Person: Strong administration skills with an excellent attention to detail User friendly - must be approachable and happy to help other team members Confident personality Good communication skills A good understanding of IT applications especially Excel A team player Must have an understanding of the E-mech and/or connector industry This role would suit someone who has worked within the electronics sector, either for a distributor or a manufacturer. You will either be a Product Manager now or maybe as an Internal Sales or Technical salesperson who would like to move over to a product management role. Perks and Benefits! Onsite Gym 22 days holiday - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care - GP Service Pension Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days, please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Mar 26, 2024
Full time
Product Manager We are working with an organisation that is now become one of the world's most knowledgeable, quality driven experts in Franchised 'Hi-Rel' electronics distribution, global procurement and supply chain management. Established in 1989, they now have a presence in five continents and employ over 180 staff worldwide. Mission 4 have worked with this client for the last 15 years, so we have first-hand knowledge of their growth and success, and are proud to be their recruitment partner throughout this incredible journey. The position is on-site and full time and working within the Franchise Division specifically in Memory, Power and Semi-Conductor areas. They are on the verge of introducing a new CRM called SalesForce so if you are familiar with that it would be a bonus. Main Objective of the Role: To manage the coordination of supplier designregistrations,samples,crossreferenceopportunitiesandspecial price requests within the franchise division andbuild/maintainastrongrelationshipwiththesesuppliers. Administration of the internal ERP system Infor and CRM tool ZOHO. EssentialFunctions: Knowledge of: Microsoft Excel Microsoft Word Microsoft PPP Microsoft Outlook ThecoordinationofsamplesforBDM's/Customers/Salesteamsbyliaisingwiththerelevant suppliers. To follow through to ensure design registration is made for these sampled projects and to manage the online projects log ensuring design registration numbers are submitted. To support Sales and the Product Team with special quotes required from the relevant suppliers and support on usage of supplier price lists. Produce themonthlyinternalreports,POSreportstosuppliers. Maintain internal Franchise documentation. ToworkwiththeSalesteamstoresearchcustomersforkeyendmarketinitiatives supporting new/key lines Developrelationshipswithsupplier'sfactoryrepresentativestoachievemostfavored status. The Ideal Person: Strong administration skills with an excellent attention to detail User friendly - must be approachable and happy to help other team members Confident personality Good communication skills A good understanding of IT applications especially Excel A team player Must have an understanding of the E-mech and/or connector industry This role would suit someone who has worked within the electronics sector, either for a distributor or a manufacturer. You will either be a Product Manager now or maybe as an Internal Sales or Technical salesperson who would like to move over to a product management role. Perks and Benefits! Onsite Gym 22 days holiday - Plus bank holidays. Plus Xmas shutdown Perk Box Virtual Care - GP Service Pension Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days, please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
Page Personnel Secretarial & Business Support
Manchester, Lancashire
As a Customer Service Coordinator you will be part of the main business function providing excellent customer support, and ensuring all clients' requirements are met promptly and professionally. You will be the main point of contact for any product insight queries, alongside client onboarding & induction duties. The role is B2B and involves a high influx of inbound customer service prospect development. Client Details This company is a prominent player in the industrial/manufacturing industry, employing over 200 people onsite in the NW. Known for its commitment to innovation and quality, the client we are representing is a leading provider in the industrial manufacturing sector with an international influence. They have a considerable workforce and are known for their innovative and quality products. They value their employees and have a strong commitment to their development and growth. Description Key responsibilities consist of: Respond promptly to customer inquiries, maintaining a high level of professionalism at all times. Manage and resolve customer complaints efficiently. Coordinate with internal departments to ensure customer orders are fulfilled accurately and on time. Meet personal/team sales targets and call handling quotas. Manage customer accounts, keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Work with the customer service team to ensure excellent service standards. Provide product information and support to customers as needed. Regularly update customer records and databases. Participate in team meetings and training as required. Contribute to the development and implementation of customer service policies. Perform other duties as assigned by the Customer Service Manager. Profile A successful Customer Service Coordinator should have: Proven experience in a customer service role within the industrial/manufacturing industry. Excellent communication and interpersonal skills. Familiarity with CRM systems and practices. Ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to work well in a team environment. SAP knowledge Strong problem-solving abilities and a customer-focused approach. Proficiency in using customer service software and databases. A high level of attention to detail and organisational skills. A qualification in Business Administration or a related field. Job Offer A competitive salary ranging from £23,500 to £24,000 per annum. Opportunities for career advancement within the industrial/manufacturing industry. An inclusive and supportive company culture that values every team member. Pension scheme. Private healthcare insurance. Permanent full-time.
Mar 26, 2024
Full time
As a Customer Service Coordinator you will be part of the main business function providing excellent customer support, and ensuring all clients' requirements are met promptly and professionally. You will be the main point of contact for any product insight queries, alongside client onboarding & induction duties. The role is B2B and involves a high influx of inbound customer service prospect development. Client Details This company is a prominent player in the industrial/manufacturing industry, employing over 200 people onsite in the NW. Known for its commitment to innovation and quality, the client we are representing is a leading provider in the industrial manufacturing sector with an international influence. They have a considerable workforce and are known for their innovative and quality products. They value their employees and have a strong commitment to their development and growth. Description Key responsibilities consist of: Respond promptly to customer inquiries, maintaining a high level of professionalism at all times. Manage and resolve customer complaints efficiently. Coordinate with internal departments to ensure customer orders are fulfilled accurately and on time. Meet personal/team sales targets and call handling quotas. Manage customer accounts, keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Work with the customer service team to ensure excellent service standards. Provide product information and support to customers as needed. Regularly update customer records and databases. Participate in team meetings and training as required. Contribute to the development and implementation of customer service policies. Perform other duties as assigned by the Customer Service Manager. Profile A successful Customer Service Coordinator should have: Proven experience in a customer service role within the industrial/manufacturing industry. Excellent communication and interpersonal skills. Familiarity with CRM systems and practices. Ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to work well in a team environment. SAP knowledge Strong problem-solving abilities and a customer-focused approach. Proficiency in using customer service software and databases. A high level of attention to detail and organisational skills. A qualification in Business Administration or a related field. Job Offer A competitive salary ranging from £23,500 to £24,000 per annum. Opportunities for career advancement within the industrial/manufacturing industry. An inclusive and supportive company culture that values every team member. Pension scheme. Private healthcare insurance. Permanent full-time.
We are looking for a Head of Digital Marketing to join our Brand team at Ennismore. This is an exciting new role in our growing company, created to lead performance marketing and CRM to support the commercial objectives of 6 brands in our global collective. Based in London, reporting directly to the EVP of Brand Marketing but working on a daily basis to support the VPs and Directors of Marketing in New York, the Head of Digital Marketing will be responsible for delivering full funnel performance strategies to drive the commercial success of our websites while ensuring the effective growth and performance of all digital channels. Working with in-house digital product teams and an external global agency, the role will both own strategy, budget, execution and reporting for all central brand campaigns, and also advise local markets and properties on their unique campaigns that address commercial needs for individual hotels, restaurants and bars. It's a hugely exciting time to join our company and these brands as we move towards a full relaunch of digital platforms and booking engines for all 6 brands with a background of global expansion across Europe, the Middle East, the Amercias and Asia Pacific. What you'll do in the role Be the team's expert voice in an ever-evolving world of paid performance channels, SEO, CRM, social media and any and all new digital commercial platforms Work closely with a busy but close-knit brand leadership team to bring a renewed focus to the performance of our beautiful new digital platforms (launching soon) and our creative marketing campaigns. Oversee the migration of our brands onto a new and exciting in-house booking engine throughout 2024 - designed to make all these marketing strategies much easier! Introduce strategies and ideas that ultimately improve our revenue performance from websites, through acquisition and retention, increased qualified traffic and uplift in conversions. Lead the management of our relationship with a global digital agency who execute paid campaigns plus technical and on-site SEO for our brands at a global level but who also work directly with our individual properties. Lead the CRM strategy and work with brand and digital managers to oversee the plan and execution of global and local campaigns, database growth, and database maintenance. Become best friends with our global revenue leaders to create new brand-led conversion, traffic, and lead campaigns and seasonal offers that target need periods and growth objectives. Work closely with our incredibly talented in-house creative brand and design teams to bring commercial campaigns and messages to life wrapped up in the unique visual identity, tone of voice and DNA of each brand Own analytics, tracking, and regular reporting. With support from Digital Product and the agency you'll know our numbers inside out and create data-driven recommendations that optimise performance across digital channels. Plan, test, evaluate, repeat! We'll welcome new ideas as we move into a new era of our digital eco-systems for each brand. Set global objectives and KPIs for the brand and general targets for hotels to aim for based on your knowledge of their own market and performance opportunities. Maintain a global central budget that is owned by the VPs for each brand. Manage the day-to-day essentials with IT and legal teams such as domain name registrations, T&C's, and GDPR. What we're looking for A brilliant analytical thinker with a love for creative brands and a concrete general knowledge of, and passion for, all areas of digital marketing and media. 5+ years of experience, either at an agency or in-house - with excellent knowledge of cross-channel paid advertising products, features, settings, and optimisation possibilities and a proven record of running scaleable user acquisition strategies. Experience in digital product optimisation through technical and on-site SEO audits and the implementation of results that do not jeopardise brand DNA. Someone who can reignite our CRM strategies helping to build new, quality and valuable global databases (on top of existing foundations). You might relish in data and the rational but you're on board with finding creative solutions to challenges and work really collaboratively with a variety of teams to bring things to life Strong understanding of digital data analytics with extensive experience with attribution modelling; GA is your daily tool, you know it inside out and you love being in the weeds on it Experience in forecasting and continuous analysis by channel, region, strategy, audience, and creative to reach business KPIs. You take pride in being detail-oriented and responsive, with strong quantitative skills - you're confident to analyse data, draw conclusions and develop actionable recommendations (often for non-digital experts around the globe) as needed. What's a digital marketer without some super strong Excel skills?! We love a spreadsheet, so we'd love you to have experience building pivot tables, multi-function formulas and . Experience in hospitality isn't a must (maybe a nice bonus!) but we do want you to be genuinely interested in our industry; whether that's a love for a delicious meal, a decent drink, a cosy bed, or a travel adventure. A great communicator with stakeholders across a business at any level. You're looking for a place where you can be you; no clones in suits here. You're not precious. We leave our egos at the door and help get stuff done. You're up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. What's in it for you The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand The chance to challenge the norm and work in an environment that is both creative and rewarding 25 days holiday (and bank holidays), pension, and life insurance Excellent discounts across the Ennismore collective (even if you decide to leave us!) A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It's Ok not to be OK; Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more Treat yourself with lots of retail & hospitality perks through our partners Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think and thrive at work Extra time off to volunteer with one of our partner charities Enhanced family leave for when you're expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
Mar 26, 2024
Full time
We are looking for a Head of Digital Marketing to join our Brand team at Ennismore. This is an exciting new role in our growing company, created to lead performance marketing and CRM to support the commercial objectives of 6 brands in our global collective. Based in London, reporting directly to the EVP of Brand Marketing but working on a daily basis to support the VPs and Directors of Marketing in New York, the Head of Digital Marketing will be responsible for delivering full funnel performance strategies to drive the commercial success of our websites while ensuring the effective growth and performance of all digital channels. Working with in-house digital product teams and an external global agency, the role will both own strategy, budget, execution and reporting for all central brand campaigns, and also advise local markets and properties on their unique campaigns that address commercial needs for individual hotels, restaurants and bars. It's a hugely exciting time to join our company and these brands as we move towards a full relaunch of digital platforms and booking engines for all 6 brands with a background of global expansion across Europe, the Middle East, the Amercias and Asia Pacific. What you'll do in the role Be the team's expert voice in an ever-evolving world of paid performance channels, SEO, CRM, social media and any and all new digital commercial platforms Work closely with a busy but close-knit brand leadership team to bring a renewed focus to the performance of our beautiful new digital platforms (launching soon) and our creative marketing campaigns. Oversee the migration of our brands onto a new and exciting in-house booking engine throughout 2024 - designed to make all these marketing strategies much easier! Introduce strategies and ideas that ultimately improve our revenue performance from websites, through acquisition and retention, increased qualified traffic and uplift in conversions. Lead the management of our relationship with a global digital agency who execute paid campaigns plus technical and on-site SEO for our brands at a global level but who also work directly with our individual properties. Lead the CRM strategy and work with brand and digital managers to oversee the plan and execution of global and local campaigns, database growth, and database maintenance. Become best friends with our global revenue leaders to create new brand-led conversion, traffic, and lead campaigns and seasonal offers that target need periods and growth objectives. Work closely with our incredibly talented in-house creative brand and design teams to bring commercial campaigns and messages to life wrapped up in the unique visual identity, tone of voice and DNA of each brand Own analytics, tracking, and regular reporting. With support from Digital Product and the agency you'll know our numbers inside out and create data-driven recommendations that optimise performance across digital channels. Plan, test, evaluate, repeat! We'll welcome new ideas as we move into a new era of our digital eco-systems for each brand. Set global objectives and KPIs for the brand and general targets for hotels to aim for based on your knowledge of their own market and performance opportunities. Maintain a global central budget that is owned by the VPs for each brand. Manage the day-to-day essentials with IT and legal teams such as domain name registrations, T&C's, and GDPR. What we're looking for A brilliant analytical thinker with a love for creative brands and a concrete general knowledge of, and passion for, all areas of digital marketing and media. 5+ years of experience, either at an agency or in-house - with excellent knowledge of cross-channel paid advertising products, features, settings, and optimisation possibilities and a proven record of running scaleable user acquisition strategies. Experience in digital product optimisation through technical and on-site SEO audits and the implementation of results that do not jeopardise brand DNA. Someone who can reignite our CRM strategies helping to build new, quality and valuable global databases (on top of existing foundations). You might relish in data and the rational but you're on board with finding creative solutions to challenges and work really collaboratively with a variety of teams to bring things to life Strong understanding of digital data analytics with extensive experience with attribution modelling; GA is your daily tool, you know it inside out and you love being in the weeds on it Experience in forecasting and continuous analysis by channel, region, strategy, audience, and creative to reach business KPIs. You take pride in being detail-oriented and responsive, with strong quantitative skills - you're confident to analyse data, draw conclusions and develop actionable recommendations (often for non-digital experts around the globe) as needed. What's a digital marketer without some super strong Excel skills?! We love a spreadsheet, so we'd love you to have experience building pivot tables, multi-function formulas and . Experience in hospitality isn't a must (maybe a nice bonus!) but we do want you to be genuinely interested in our industry; whether that's a love for a delicious meal, a decent drink, a cosy bed, or a travel adventure. A great communicator with stakeholders across a business at any level. You're looking for a place where you can be you; no clones in suits here. You're not precious. We leave our egos at the door and help get stuff done. You're up for doing things differently and trying (almost) everything once. You want to be part of a team that works hard, supports each other, and has fun along the way. What's in it for you The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand The chance to challenge the norm and work in an environment that is both creative and rewarding 25 days holiday (and bank holidays), pension, and life insurance Excellent discounts across the Ennismore collective (even if you decide to leave us!) A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing It's Ok not to be OK; Take care of your physical & mental wellbeing through a support help line, gym discounts, virtual GP surgeries and more Treat yourself with lots of retail & hospitality perks through our partners Lots of opportunity to progress and switch it up as part of a global family of brands Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think and thrive at work Extra time off to volunteer with one of our partner charities Enhanced family leave for when you're expanding your family An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
Innova Search are partnering with a leading branded food manufacturer in their search for a Systems & Database Analyst on a 12 month fixed term contract basis. The business is renowned for providing a superior product in the marketplace, their rapid growth, and industry leading benefits package. The Role The role entails aiding in the technical aspects of IT, systems data, and operational changes and developments across the business. Sage: Own the setup & maintenance of system data including Products, New Customers, Customer Prices, Price Bands & Analysis codes Create & maintain system stationery/reports using Sage Report Designer for Invoices, Order Acknowledgments, Commercial Invoices & Packing Lists Provide support to build & amend all company SQL reports/queries Perform administrator tasks of key systems & portals via the server Sage 200 Administrator for user permissions Spindle Document Manager Spindle Invoice Recognition Fusion Excel Maintain the company's Sage upload templates such as New Line Forms, Customer/Supplier Price Templates & Fusion Excel Work with the company's ERP provider to resolve support queries for Sage 200 Systems (External) Perfion (Product Information) Q-Pulse (Product Specifications / Supplier Documents / Complaints / KPIs) 1-CRM (CRM System for Customer Services) Relex Security platforms (Phishing Training) Asset Panda Esko Ecosurety (Packaging Platform) Sustain the business Excel template, encompassing tasks such as managing the New Line Form, Customer Price Templates, and Fusion Excel upload, among others Additional Responsibilities Implement and uphold best practices for IT usage throughout the organisation Prepare the business for the adoption of system improvements by collaborating with relevant departments, ensuring they possess the necessary information and tools to facilitate successful transitions Safeguard against conflicts or hindrances with broader changes or operational activities when proposing modifications Contribute to the company's annual cyber review and assist in implementing the IT roadmap actions Experience An understanding of SQL Strong Excel skills Confident communicator Meticulous with detail Prioritising workloads effectively Proficient with Microsoft systems Exposure to Sage 200 & Sage Report Designer (desirable)
Mar 25, 2024
Full time
Innova Search are partnering with a leading branded food manufacturer in their search for a Systems & Database Analyst on a 12 month fixed term contract basis. The business is renowned for providing a superior product in the marketplace, their rapid growth, and industry leading benefits package. The Role The role entails aiding in the technical aspects of IT, systems data, and operational changes and developments across the business. Sage: Own the setup & maintenance of system data including Products, New Customers, Customer Prices, Price Bands & Analysis codes Create & maintain system stationery/reports using Sage Report Designer for Invoices, Order Acknowledgments, Commercial Invoices & Packing Lists Provide support to build & amend all company SQL reports/queries Perform administrator tasks of key systems & portals via the server Sage 200 Administrator for user permissions Spindle Document Manager Spindle Invoice Recognition Fusion Excel Maintain the company's Sage upload templates such as New Line Forms, Customer/Supplier Price Templates & Fusion Excel Work with the company's ERP provider to resolve support queries for Sage 200 Systems (External) Perfion (Product Information) Q-Pulse (Product Specifications / Supplier Documents / Complaints / KPIs) 1-CRM (CRM System for Customer Services) Relex Security platforms (Phishing Training) Asset Panda Esko Ecosurety (Packaging Platform) Sustain the business Excel template, encompassing tasks such as managing the New Line Form, Customer Price Templates, and Fusion Excel upload, among others Additional Responsibilities Implement and uphold best practices for IT usage throughout the organisation Prepare the business for the adoption of system improvements by collaborating with relevant departments, ensuring they possess the necessary information and tools to facilitate successful transitions Safeguard against conflicts or hindrances with broader changes or operational activities when proposing modifications Contribute to the company's annual cyber review and assist in implementing the IT roadmap actions Experience An understanding of SQL Strong Excel skills Confident communicator Meticulous with detail Prioritising workloads effectively Proficient with Microsoft systems Exposure to Sage 200 & Sage Report Designer (desirable)
Application Support Analyst PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility. The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications. Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use. This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. REF-
Mar 25, 2024
Full time
Application Support Analyst PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility. The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications. Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use. This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. REF-