Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Mar 29, 2024
Full time
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job description Tradebe are looking for an IT Technician covering sites in the South of England, which involves travel to Dorset, Southampton, Swindon, Newport, Redditch and Rye. Main purpose of job The role is responsible for assistance in providing an effective UK IT platform and efficient support service for the UK business and its personnel. The Technician (IT Operations and Infrastructure) in conjunction with other team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which support Tradebe in the UK. The role is responsible for assisting in providing an effective Inutec platform and efficient support service for the business and its personnel. The Technician, in conjunction with the and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology and Operational Technology assets which support Inutec. The role Working with the IT Technicians, Engineer and the Infrastructure Manager, Global It Teams Supervisor and third-party support provider to manage the day-to-day operation of IT assets for Tradebe in the UK, including help desk operations, network and server monitoring and administration, coordination and oversight of outsourced operations and SLA evaluation, server and storage capacity analysis and planning, and incident communication and escalation. Regular system and network maintenance routines to ensure that Tradebe UK IT assets are deployed efficiently and effectively with minimal down time. Control of hardware local inventory, provide/retire equipment. Control local software inventory ensuring accuracy Ensure that licensing of installed software is correctly recorded and conforms to legal requirements. Manage local IT purchasing requirements and manage corporate agreements across the UK. Efficient and courteous IT Support procedures monitored and reported using a support tracking system ensuring all logged helpdesk calls are closed in timely manner (liaising as the primary point of contact with contracted support organization). Execution of tasks required to complete projects within the UK . Ensure compliance of documented processes and implementation of new procedures (required to improve IT capabilities, enhance security/performance or other reason in the benefit of TRADEBE,). Advanced skills to configure, maintain and troubleshoot desktop/laptop, servers, network, telephony problems (support level 2). Provide basic end-user training and instruction to improve computer and technology operation in pursuit of business tasks. Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, training and professional organization meetings. To support all levels of IT Management and support in conjunction with the Inutec IT Manager the Inutec business unit To support and manage all aspects of the Operation Technology deployed at Inutec, by assisting the Inutec Control and Instrumentation Engineer Investigate and advise fault occurrences on Electronic, Measurement and Control and Instrumentation systems on site. Manage and Control of Operational Technology based equipment to ensure resilience and security considerations are met on site. The person Proven experience in Information Technology, in a variety of roles related to infrastructure and operations Experience with multi-site enterprise deployments. Network design, implementation, support and management preferred Experience with multi-site enterprise Server deployments, design, implementation, support and management preferred Experience in identifying routine IT tasks and activities, and their implementation. Experience supporting remote office and home office-based end users preferred This is a multi-site role and requires that the successful candidate hold a full valid driving license. Ability to engage at all levels, in a clear and simple way, to ensure understanding of the specific issues Baseline security clearance required. We offer Salary from £25,000 - £45,000 per annum Annual bonus 25 days holiday plus 8 bank holidays? Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)?
Mar 29, 2024
Full time
Job description Tradebe are looking for an IT Technician covering sites in the South of England, which involves travel to Dorset, Southampton, Swindon, Newport, Redditch and Rye. Main purpose of job The role is responsible for assistance in providing an effective UK IT platform and efficient support service for the UK business and its personnel. The Technician (IT Operations and Infrastructure) in conjunction with other team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which support Tradebe in the UK. The role is responsible for assisting in providing an effective Inutec platform and efficient support service for the business and its personnel. The Technician, in conjunction with the and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology and Operational Technology assets which support Inutec. The role Working with the IT Technicians, Engineer and the Infrastructure Manager, Global It Teams Supervisor and third-party support provider to manage the day-to-day operation of IT assets for Tradebe in the UK, including help desk operations, network and server monitoring and administration, coordination and oversight of outsourced operations and SLA evaluation, server and storage capacity analysis and planning, and incident communication and escalation. Regular system and network maintenance routines to ensure that Tradebe UK IT assets are deployed efficiently and effectively with minimal down time. Control of hardware local inventory, provide/retire equipment. Control local software inventory ensuring accuracy Ensure that licensing of installed software is correctly recorded and conforms to legal requirements. Manage local IT purchasing requirements and manage corporate agreements across the UK. Efficient and courteous IT Support procedures monitored and reported using a support tracking system ensuring all logged helpdesk calls are closed in timely manner (liaising as the primary point of contact with contracted support organization). Execution of tasks required to complete projects within the UK . Ensure compliance of documented processes and implementation of new procedures (required to improve IT capabilities, enhance security/performance or other reason in the benefit of TRADEBE,). Advanced skills to configure, maintain and troubleshoot desktop/laptop, servers, network, telephony problems (support level 2). Provide basic end-user training and instruction to improve computer and technology operation in pursuit of business tasks. Maintain a good working knowledge of current and emerging technologies related to areas of responsibility, through independent research, and attending relevant conferences, trade shows, training and professional organization meetings. To support all levels of IT Management and support in conjunction with the Inutec IT Manager the Inutec business unit To support and manage all aspects of the Operation Technology deployed at Inutec, by assisting the Inutec Control and Instrumentation Engineer Investigate and advise fault occurrences on Electronic, Measurement and Control and Instrumentation systems on site. Manage and Control of Operational Technology based equipment to ensure resilience and security considerations are met on site. The person Proven experience in Information Technology, in a variety of roles related to infrastructure and operations Experience with multi-site enterprise deployments. Network design, implementation, support and management preferred Experience with multi-site enterprise Server deployments, design, implementation, support and management preferred Experience in identifying routine IT tasks and activities, and their implementation. Experience supporting remote office and home office-based end users preferred This is a multi-site role and requires that the successful candidate hold a full valid driving license. Ability to engage at all levels, in a clear and simple way, to ensure understanding of the specific issues Baseline security clearance required. We offer Salary from £25,000 - £45,000 per annum Annual bonus 25 days holiday plus 8 bank holidays? Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)?
Arcas Technology is partnered with a leading manufacturing company based in Hemel Hempstead who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis. Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Key Responsibilities Server and storage administration Providing 3rd line support to the team Microsoft 365 tenant configuration and management Authentication and application management Managing the Cloud presence Testing and delivering User Experience improvements Key Skills Required Experience of supporting Windows operating systems (server, desktop, dual-boot) OS and Application patching / WSUS Physical system commissioning skills - server, desktop, and peripherals Experience of supporting Linux workstations Systems Monitoring - Grafana / Zabbix Experience supporting M365/O365 suite. Active Directory and/or Azure infrastructure management experience Understand network support essentials - DHCP, DNS, routing etc Messaging - Microsoft Exchange Hybrid environments Backup experience If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Mar 29, 2024
Full time
Arcas Technology is partnered with a leading manufacturing company based in Hemel Hempstead who are currently looking for an experienced IT Systems Engineer to join their business on a permanent basis. Working within the IT Infrastructure team, you will help support a range of modern technologies, plus other bespoke, industry-specific solutions. Key Responsibilities Server and storage administration Providing 3rd line support to the team Microsoft 365 tenant configuration and management Authentication and application management Managing the Cloud presence Testing and delivering User Experience improvements Key Skills Required Experience of supporting Windows operating systems (server, desktop, dual-boot) OS and Application patching / WSUS Physical system commissioning skills - server, desktop, and peripherals Experience of supporting Linux workstations Systems Monitoring - Grafana / Zabbix Experience supporting M365/O365 suite. Active Directory and/or Azure infrastructure management experience Understand network support essentials - DHCP, DNS, routing etc Messaging - Microsoft Exchange Hybrid environments Backup experience If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. Requirements of the 3rd Line IT Engineer: - Minimum 2+ years as a 3rd line technical support in an MSP. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Expertise in Wintel environment and Windows desktop operating systems. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
Mar 29, 2024
Full time
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. Requirements of the 3rd Line IT Engineer: - Minimum 2+ years as a 3rd line technical support in an MSP. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Expertise in Wintel environment and Windows desktop operating systems. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
Randstad Sourceright
Newcastle Upon Tyne, Tyne And Wear
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Mar 29, 2024
Full time
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Mar 29, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Infrastructure Engineer - Darlington remote (40-47K) Senitor Associates are excited to be working with a market leading organisation in the Darlington area who are looking for an enthusiastic and dedicated Infrastructure Engineer to join their team. This is a fully remote role however, you will be required to go into the Darlington office once a month for team meetings. Role - Proactively manage data centre environments and cloud infrastructure to assure the delivery of services, applications and data Proactively manage core, centralised and distributed technology Ensure all technology domains, components and services are secure and operated within the prevailing security policies which aim to mitigate current and emerging threats Experience/skills 5+ years experience of managing & supporting Microsoft server operating systems and infrastructure applications Experience of coaching, mentoring & developing others within the team. Experience of delivering, managing and supporting innovative technology solutions within compute, storage and security domains. Cloud infrastructure including compute, storage, network & security services (SaaS/PaaS/IaaS - specifically Azure and serverless compute/web services) Server, storage & networking hardware Virtualisation Virtual Desktop Technologies Cloud technologies (AWS, Azure) Backup, Recovery & Disaster Recovery (VMware, VEEAM, etc) WAN, LAN & WLAN DNS (Cloudflare, etc) PKI, network & information security Microsoft Server Operating Systems Microsoft Active Directory, Federated Services, Azure AD If this role sounds interesting to you, please apply now or contact Louise Phelan on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Infrastructure Engineer - Darlington remote (40-47K) Senitor Associates are excited to be working with a market leading organisation in the Darlington area who are looking for an enthusiastic and dedicated Infrastructure Engineer to join their team. This is a fully remote role however, you will be required to go into the Darlington office once a month for team meetings. Role - Proactively manage data centre environments and cloud infrastructure to assure the delivery of services, applications and data Proactively manage core, centralised and distributed technology Ensure all technology domains, components and services are secure and operated within the prevailing security policies which aim to mitigate current and emerging threats Experience/skills 5+ years experience of managing & supporting Microsoft server operating systems and infrastructure applications Experience of coaching, mentoring & developing others within the team. Experience of delivering, managing and supporting innovative technology solutions within compute, storage and security domains. Cloud infrastructure including compute, storage, network & security services (SaaS/PaaS/IaaS - specifically Azure and serverless compute/web services) Server, storage & networking hardware Virtualisation Virtual Desktop Technologies Cloud technologies (AWS, Azure) Backup, Recovery & Disaster Recovery (VMware, VEEAM, etc) WAN, LAN & WLAN DNS (Cloudflare, etc) PKI, network & information security Microsoft Server Operating Systems Microsoft Active Directory, Federated Services, Azure AD If this role sounds interesting to you, please apply now or contact Louise Phelan on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
Mar 28, 2024
Full time
2nd line Support Engineer Full Time, Permanent Up to 27,000 - 30,000 PA DOE + Benefits Wigston Leicester Heritage PS Talent Solutions are working on behalf of our client. Heritage PS Talent Solutions are excited to be recruiting for an experienced 2nd line Support Engineer to work with our well established IT client in Wigston Leicester on a full-time, permanent basis. Reporting directly to the Managing Director. Main duties of the 2nd line Support Engineer: Handling 1st/2nd line telephone calls and email support tickets from receipt to resolution across all client sites and work to a target of the first-time fix of all issues. Monitoring and updating the ServiceDesk ticketing system. Managing and supporting customer's IT - Infrastructure and services. Monitoring and maintaining Microsoft 365 infrastructure, Azure Active Directory, Teams, SharePoint, OneDrive and networks. Installing and configuring Desktop, Network and Operating systems, and Applications using good practice & procedures. Build and maintain strong client relationships through exceptional customer service. Work with the Information Security Officer in creating and adapting business rules, policies, and procedures, in line with ISO27001 Act as an escalation point for IT Support tickets, providing 3rd line or infrastructure support where required Listen attentively and ask the right questions to confidently diagnose and explain technical problems and solutions. Demonstrate a keen interest in delivering excellent technical support to clients and end-users. Maintain strong documentation skills. Configure and rollout equipment meticulously, conducting thorough testing. Exhibit strong organisational skills, multitasking abilities, and the ability to meet deadlines. Embrace our client's company mission, vision, and values, consistently delivering on them. Requirements of the 2nd line Support Engineer Previous experience in an IT support role, preferably within a Managed Service Provider setting. At least 3 years' experience in a technical hands-on and customer-facing role. Degree in a relevant field or equivalent years of experience. Demonstrated very good working experience with Microsoft 365 Cloud services, including MS Exchange, Intune, Device management, Azure AD and SharePoint. Demonstrated good working knowledge of Windows server OS (Apply online only), Exchange, Active Directory, multiple domain environment, DNS, DHCP and group policy. Demonstrated good knowledge of setting up routers, managed switches, and firewalls. Demonstrated good working knowledge of virtualisation technologies, VMware and Hyper-V. Excellent written and verbal communication skills coupled with strong documentation and organisational skills. Experience handling time-sensitive, pressure-intensive customer issues. Personal commitment to delivering the highest standards of work for clients. Benefits of the 2nd line Support Engineer: 20 days paid holiday per annum, in addition to Bank Holidays and your birthday as a holiday Pension scheme Private Health Care Blended training opportunities The opportunity to thrive in a growing company Heritage PS Talent Solutions are acting as an employment agency on behalf of its client. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Heritage PS Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. Please note If this role is permanent, Heritage PS Talent Solutions is operating as the employment agency. If this job is a temporary role, Heritage PS Talent Solutions is operating as the employment business.
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is a key role within an IT Administration Team based in the Typhoon Training Facility (TTF) at RAF Coningsby. The team has responsibility for ensuring the continued availability of a broad range of IT and Audio Visual Training Equipment (AVTE) to staff and students. The role will necessitate a 'hands on' approach and must include the following areas of knowledge/skills and responsibilities: Ensure compliance with backup and data retention policies and that there is no data loss. Microsoft SharePoint 2016 administration and configuration. Be aware of and able to implement processes and procedures to ensure compliance with the latest regulations covering Data Protection and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. To attend meetings involving all business and customer stakeholders relating to IT and AVTE provision. High standards will be set at all times both in a working environment and personally. The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications Key Responsibilities: Point of contact for all TTF related IT and AVTE issues including those relating to equipment/services provided by others. Attendance at meetings relating to IT and AVTE provision. Administration of Local Network comprising of 600+ users, 250+ workstations and 10+ Servers including Active Directory , Group Policy and DNS as per business requirements. Ensure compliance with data backup and retention policies ensuring that there is no data loss. Proven experience of IT Technician/Administration Experience of Microsoft SQL Data manipulation and design Conversant with emerging technologies and able to analyse their potential suitability to enhance the schools resources for both IT and AVTE and propose solutions. Conversant with AVTE, display and control systems. Aware of, and able to, implement processes and procedures to ensure compliance with the latest regulations covering General Data Protection Regulations and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. An expert knowledge of Microsoft Operating Systems; Server 2019 and Windows 10/11 which is to include installation and configuration. Microsoft qualifications/course attendance are requirements. Extensive understanding of networking protocols, which should include infrastructure set up and configuration, including both TCP/IP, WiFi and Fibre Channel. Experience of various data back-up technologies and solutions Experience of hardware fault diagnosis to component level. In-depth knowledge of mobile hardware solutions. Extensive knowledge of Microsoft Office 2016 and 365. Ability to understand and manipulate several computer languages including Visual Basic, MSSQL, OSQL, Powershell and basic. Experience with Oracle Database management systems (ODBMS) Management of inventory control software and ensuring it is up-to-date. Job Requirements: Work effectively as part of a team as well as individually. The ability to prioritise tasks and ensure completion in a satisfactory and timely manner. Qualifications. Qualified Microsoft Certified Systems Engineer (MCSE) or equivalent, Oracle/SQL, Network+, Security +, Microsoft Desktop Support Technician (MSDST), Microsoft Server 2019, Microsoft SQL experience to offset If you have the necessary skills and experience, and are interested in this contract opportunity, please apply now!
Mar 28, 2024
Contractor
This is a key role within an IT Administration Team based in the Typhoon Training Facility (TTF) at RAF Coningsby. The team has responsibility for ensuring the continued availability of a broad range of IT and Audio Visual Training Equipment (AVTE) to staff and students. The role will necessitate a 'hands on' approach and must include the following areas of knowledge/skills and responsibilities: Ensure compliance with backup and data retention policies and that there is no data loss. Microsoft SharePoint 2016 administration and configuration. Be aware of and able to implement processes and procedures to ensure compliance with the latest regulations covering Data Protection and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. To attend meetings involving all business and customer stakeholders relating to IT and AVTE provision. High standards will be set at all times both in a working environment and personally. The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications Key Responsibilities: Point of contact for all TTF related IT and AVTE issues including those relating to equipment/services provided by others. Attendance at meetings relating to IT and AVTE provision. Administration of Local Network comprising of 600+ users, 250+ workstations and 10+ Servers including Active Directory , Group Policy and DNS as per business requirements. Ensure compliance with data backup and retention policies ensuring that there is no data loss. Proven experience of IT Technician/Administration Experience of Microsoft SQL Data manipulation and design Conversant with emerging technologies and able to analyse their potential suitability to enhance the schools resources for both IT and AVTE and propose solutions. Conversant with AVTE, display and control systems. Aware of, and able to, implement processes and procedures to ensure compliance with the latest regulations covering General Data Protection Regulations and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. An expert knowledge of Microsoft Operating Systems; Server 2019 and Windows 10/11 which is to include installation and configuration. Microsoft qualifications/course attendance are requirements. Extensive understanding of networking protocols, which should include infrastructure set up and configuration, including both TCP/IP, WiFi and Fibre Channel. Experience of various data back-up technologies and solutions Experience of hardware fault diagnosis to component level. In-depth knowledge of mobile hardware solutions. Extensive knowledge of Microsoft Office 2016 and 365. Ability to understand and manipulate several computer languages including Visual Basic, MSSQL, OSQL, Powershell and basic. Experience with Oracle Database management systems (ODBMS) Management of inventory control software and ensuring it is up-to-date. Job Requirements: Work effectively as part of a team as well as individually. The ability to prioritise tasks and ensure completion in a satisfactory and timely manner. Qualifications. Qualified Microsoft Certified Systems Engineer (MCSE) or equivalent, Oracle/SQL, Network+, Security +, Microsoft Desktop Support Technician (MSDST), Microsoft Server 2019, Microsoft SQL experience to offset If you have the necessary skills and experience, and are interested in this contract opportunity, please apply now!
IT Infrastructure Engineer Overview: An Exciting opportunity has arisen to join an award winning team within a MSP based in the South West of England. This role will provide onsite, and some hybrid technical support for one of their largest clients. The ideal candidate will have excellent analytical and technical skills as well as being able to communicate effectively to customers. They will also need to be able to work autonomously as well as collaborate well within the on-site team. Role & Responsibilities: Respond effectively to queries and complete in a timely manner Take ownership of the tickets allocated in the system queue and resolve without escalation Work closely with the 2nd Line Engineers to ensure accurate troubleshooting Effectively collaborate with team members to ensure personal and team goals are met Report potential client facing risks Liaise with other teams to maintain fluidity and functionality Ensure Service Level Agreements (SLAs) are met Troubleshoot, maintain and support a variety of systems and software Prioritise and manage several issues simultaneously Provide excellent customer service Essential Skills & Experience: Strong MS Windows knowledge SSCM / Intune knowledge Experience with Office 365 Experience administering Linux operating systems and integration with MS Windows desktop and server Strong knowledge of VMWare SAN setup and administration Networking skills in LAN & WAN PowerShell scripting experience Package: Salary up to 50k Excellent benefits package Hybrid working
Mar 28, 2024
Full time
IT Infrastructure Engineer Overview: An Exciting opportunity has arisen to join an award winning team within a MSP based in the South West of England. This role will provide onsite, and some hybrid technical support for one of their largest clients. The ideal candidate will have excellent analytical and technical skills as well as being able to communicate effectively to customers. They will also need to be able to work autonomously as well as collaborate well within the on-site team. Role & Responsibilities: Respond effectively to queries and complete in a timely manner Take ownership of the tickets allocated in the system queue and resolve without escalation Work closely with the 2nd Line Engineers to ensure accurate troubleshooting Effectively collaborate with team members to ensure personal and team goals are met Report potential client facing risks Liaise with other teams to maintain fluidity and functionality Ensure Service Level Agreements (SLAs) are met Troubleshoot, maintain and support a variety of systems and software Prioritise and manage several issues simultaneously Provide excellent customer service Essential Skills & Experience: Strong MS Windows knowledge SSCM / Intune knowledge Experience with Office 365 Experience administering Linux operating systems and integration with MS Windows desktop and server Strong knowledge of VMWare SAN setup and administration Networking skills in LAN & WAN PowerShell scripting experience Package: Salary up to 50k Excellent benefits package Hybrid working
Infrastructure Engineer 34,000 - 39,000 Full Time / Permanent Telford / On-Site Role and Company My client, a well-known UK-based building materials supplier, is looking for a driven Infrastructure Engineer to join their close-knit internal IT team, which has some exciting growth plans in the near future. This role would suit a driven IT professional with an appetite to learn new skills and be part of a great team. Responsibilities Participate in various infrastructure and desktop projects to support strategic roadmap and continual improvement. Provide maintenance and development of LAN and WAN infrastructure. Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels. Maintain an awareness of cyber-security and ensure procedures and policies are followed to minimise organisational risk. Promote and develop the use of the ICT Systems in a secure manner to generate efficiency improvements. Experiences and Skills Required Previous experience in a fast-paced IT Support or Infrastructure Engineer capacity. Experience of Microsoft Server support and administration Knowledge of Virtualisation / Hyper-V standalone and clusters Storage Area Networks - Dell EqualLogic and SC Series SANs Endpoint security and response (Crowdstrike) and Endpoint Management Microsoft Active Directory support and administration Group policy administration, PowerShell and scripting TCP/IP Networking (DNS, DHCP, LAN, WAN, VLAN, Firewalls, etc.), support, and administration. MS Office 365 configuration, and administration. Microsoft Azure support and administration Cyber security awareness and incident response Creating technical documentation Capable of clear and accurate communication, both written and verbal. Full Driving License Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
Infrastructure Engineer 34,000 - 39,000 Full Time / Permanent Telford / On-Site Role and Company My client, a well-known UK-based building materials supplier, is looking for a driven Infrastructure Engineer to join their close-knit internal IT team, which has some exciting growth plans in the near future. This role would suit a driven IT professional with an appetite to learn new skills and be part of a great team. Responsibilities Participate in various infrastructure and desktop projects to support strategic roadmap and continual improvement. Provide maintenance and development of LAN and WAN infrastructure. Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels. Maintain an awareness of cyber-security and ensure procedures and policies are followed to minimise organisational risk. Promote and develop the use of the ICT Systems in a secure manner to generate efficiency improvements. Experiences and Skills Required Previous experience in a fast-paced IT Support or Infrastructure Engineer capacity. Experience of Microsoft Server support and administration Knowledge of Virtualisation / Hyper-V standalone and clusters Storage Area Networks - Dell EqualLogic and SC Series SANs Endpoint security and response (Crowdstrike) and Endpoint Management Microsoft Active Directory support and administration Group policy administration, PowerShell and scripting TCP/IP Networking (DNS, DHCP, LAN, WAN, VLAN, Firewalls, etc.), support, and administration. MS Office 365 configuration, and administration. Microsoft Azure support and administration Cyber security awareness and incident response Creating technical documentation Capable of clear and accurate communication, both written and verbal. Full Driving License Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you ll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA s. You ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you ll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA s. You ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!