Position: Principal Data Engineer Location: Edinburgh or Glasgow, UK (Hybrid Working) We are excited to announce an exclusive opportunity at a leading professional services firm. With a strong commitment to diversity and inclusion, this firm has a large presence covering Scotland the UK and Internationally. This role represents a significant growth opportunity, with the potential for the right candidate to build and lead a team, crafting the data infrastructure. Role Overview: As Principal Data Engineer, you'll be at the forefront of optimising the data management framework, crucial for supporting the business and its professional services provision. This is a pioneering role within the company, offering the chance to significantly impact the data strategy and execution. They are ideally seeking someone with experience in the legal or professional services industry, ready to take on the challenge of enhancing there data-driven decision-making processes. Responsibilities: Develop and implement a comprehensive data strategy aligned with the firm's objectives, ensuring compliance with regulatory requirements. Design and maintain advanced data models for analytics and predictive insights, guaranteeing database and data warehouse integrity. Establish data governance policies and enforce procedures in collaboration with legal and compliance teams. Oversee data integration, ETL workflows, and algorithm integration into legal workflows for optimised efficiency and accuracy. Collaborate with legal professionals, IT, and product owners to understand data needs, offering technical expertise and promoting a shared vision for enhanced legal services. Innovate and optimise data architecture for performance, exploring new technologies to enhance the firm's data capabilities. Research emerging data solutions applicable to legal challenges, staying current with industry trends. Salary and Benefits: Base salary of £60,000 - £70,000, with the potential to reach up to £80,000 through yearly bonus schemes. Opportunity for professional growth, with significant room for leadership and team development. Requirements: A relevant qualification in Computer Science, Information Systems, or a related field. Demonstrated experience as a Data Engineer, ideally within the legal or professional services sectors. Proficiency in database management, data modelling, and ETL processes. Familiarity with professional services data types and workflows. Strong communication and collaboration skills, capable of balancing strategic thinking with practical execution. This role offers a unique chance to shape the future of data management within a prestigious firm. If you're passionate about data and looking for an opportunity to lead in a dynamic environment, I'd love to hear from you. How to Apply: Please reach out to (url removed) or call (phone number removed). Don't worry if your CV isn't ready; more than happy to have a chat through this opportunity.
Mar 29, 2024
Full time
Position: Principal Data Engineer Location: Edinburgh or Glasgow, UK (Hybrid Working) We are excited to announce an exclusive opportunity at a leading professional services firm. With a strong commitment to diversity and inclusion, this firm has a large presence covering Scotland the UK and Internationally. This role represents a significant growth opportunity, with the potential for the right candidate to build and lead a team, crafting the data infrastructure. Role Overview: As Principal Data Engineer, you'll be at the forefront of optimising the data management framework, crucial for supporting the business and its professional services provision. This is a pioneering role within the company, offering the chance to significantly impact the data strategy and execution. They are ideally seeking someone with experience in the legal or professional services industry, ready to take on the challenge of enhancing there data-driven decision-making processes. Responsibilities: Develop and implement a comprehensive data strategy aligned with the firm's objectives, ensuring compliance with regulatory requirements. Design and maintain advanced data models for analytics and predictive insights, guaranteeing database and data warehouse integrity. Establish data governance policies and enforce procedures in collaboration with legal and compliance teams. Oversee data integration, ETL workflows, and algorithm integration into legal workflows for optimised efficiency and accuracy. Collaborate with legal professionals, IT, and product owners to understand data needs, offering technical expertise and promoting a shared vision for enhanced legal services. Innovate and optimise data architecture for performance, exploring new technologies to enhance the firm's data capabilities. Research emerging data solutions applicable to legal challenges, staying current with industry trends. Salary and Benefits: Base salary of £60,000 - £70,000, with the potential to reach up to £80,000 through yearly bonus schemes. Opportunity for professional growth, with significant room for leadership and team development. Requirements: A relevant qualification in Computer Science, Information Systems, or a related field. Demonstrated experience as a Data Engineer, ideally within the legal or professional services sectors. Proficiency in database management, data modelling, and ETL processes. Familiarity with professional services data types and workflows. Strong communication and collaboration skills, capable of balancing strategic thinking with practical execution. This role offers a unique chance to shape the future of data management within a prestigious firm. If you're passionate about data and looking for an opportunity to lead in a dynamic environment, I'd love to hear from you. How to Apply: Please reach out to (url removed) or call (phone number removed). Don't worry if your CV isn't ready; more than happy to have a chat through this opportunity.
Position: Principal Data Engineer Location: Edinburgh or Glasgow, UK (Hybrid Working) We are excited to announce an exclusive opportunity at a leading professional services firm. With a strong commitment to diversity and inclusion, this firm has a large presence covering Scotland the UK and Internationally. This role represents a significant growth opportunity, with the potential for the right candidate to build and lead a team, crafting the data infrastructure. Role Overview: As Principal Data Engineer, you'll be at the forefront of optimising the data management framework, crucial for supporting the business and its professional services provision. This is a pioneering role within the company, offering the chance to significantly impact the data strategy and execution. They are ideally seeking someone with experience in the legal or professional services industry, ready to take on the challenge of enhancing there data-driven decision-making processes. Responsibilities: Develop and implement a comprehensive data strategy aligned with the firm's objectives, ensuring compliance with regulatory requirements. Design and maintain advanced data models for analytics and predictive insights, guaranteeing database and data warehouse integrity. Establish data governance policies and enforce procedures in collaboration with legal and compliance teams. Oversee data integration, ETL workflows, and algorithm integration into legal workflows for optimised efficiency and accuracy. Collaborate with legal professionals, IT, and product owners to understand data needs, offering technical expertise and promoting a shared vision for enhanced legal services. Innovate and optimise data architecture for performance, exploring new technologies to enhance the firm's data capabilities. Research emerging data solutions applicable to legal challenges, staying current with industry trends. Salary and Benefits: Base salary of £60,000 - £70,000, with the potential to reach up to £80,000 through yearly bonus schemes. Opportunity for professional growth, with significant room for leadership and team development. Requirements: A relevant qualification in Computer Science, Information Systems, or a related field. Demonstrated experience as a Data Engineer, ideally within the legal or professional services sectors. Proficiency in database management, data modelling, and ETL processes. Familiarity with professional services data types and workflows. Strong communication and collaboration skills, capable of balancing strategic thinking with practical execution. This role offers a unique chance to shape the future of data management within a prestigious firm. If you're passionate about data and looking for an opportunity to lead in a dynamic environment, I'd love to hear from you. How to Apply: Please reach out to (url removed) or call (phone number removed). Don't worry if your CV isn't ready; more than happy to have a chat through this opportunity.
Mar 29, 2024
Full time
Position: Principal Data Engineer Location: Edinburgh or Glasgow, UK (Hybrid Working) We are excited to announce an exclusive opportunity at a leading professional services firm. With a strong commitment to diversity and inclusion, this firm has a large presence covering Scotland the UK and Internationally. This role represents a significant growth opportunity, with the potential for the right candidate to build and lead a team, crafting the data infrastructure. Role Overview: As Principal Data Engineer, you'll be at the forefront of optimising the data management framework, crucial for supporting the business and its professional services provision. This is a pioneering role within the company, offering the chance to significantly impact the data strategy and execution. They are ideally seeking someone with experience in the legal or professional services industry, ready to take on the challenge of enhancing there data-driven decision-making processes. Responsibilities: Develop and implement a comprehensive data strategy aligned with the firm's objectives, ensuring compliance with regulatory requirements. Design and maintain advanced data models for analytics and predictive insights, guaranteeing database and data warehouse integrity. Establish data governance policies and enforce procedures in collaboration with legal and compliance teams. Oversee data integration, ETL workflows, and algorithm integration into legal workflows for optimised efficiency and accuracy. Collaborate with legal professionals, IT, and product owners to understand data needs, offering technical expertise and promoting a shared vision for enhanced legal services. Innovate and optimise data architecture for performance, exploring new technologies to enhance the firm's data capabilities. Research emerging data solutions applicable to legal challenges, staying current with industry trends. Salary and Benefits: Base salary of £60,000 - £70,000, with the potential to reach up to £80,000 through yearly bonus schemes. Opportunity for professional growth, with significant room for leadership and team development. Requirements: A relevant qualification in Computer Science, Information Systems, or a related field. Demonstrated experience as a Data Engineer, ideally within the legal or professional services sectors. Proficiency in database management, data modelling, and ETL processes. Familiarity with professional services data types and workflows. Strong communication and collaboration skills, capable of balancing strategic thinking with practical execution. This role offers a unique chance to shape the future of data management within a prestigious firm. If you're passionate about data and looking for an opportunity to lead in a dynamic environment, I'd love to hear from you. How to Apply: Please reach out to (url removed) or call (phone number removed). Don't worry if your CV isn't ready; more than happy to have a chat through this opportunity.
Job title: Security Intelligence Analyst Location: UK Wide - Travel to close Naval site may be required We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: 40-50k depending on experience What you'll be doing: Responsible for building and managing the Information Security Data analytical function within the Naval Ships Business Unit Deliver detailed data dashboards collating data sets from across Security and IM&T to assist within the understand of the current threat to BAE Systems Naval Ships - identifying trends, risks and reporting on performance metrics Deliver Analysis of the current threat to BAE Systems Naval Ships Information Security from external threat actors Act as a subject matter expert regarding Intelligence / Threat analysis for BAE Systems Naval Ships Your skills and experiences: Essential: Experience of intelligence analysis Ability to conduct high level reports and present data to the business Advanced MS Excel skills, along with ability to use Power BI and or Tableau Self-starter, ability to work on own initiative Desirable: Understanding of Information and Cyber Security Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Information Security Team: The team plays a crucial role in assisting both Security and IM&T understanding a significant element of the current situation and threats (Internal and External) to our IT and OT estate. The successful candidate will also provide in-depth analysis, observations and recommendations in order negate these threats. This new role requires a combination of analytical and technical skills to fuse and combine data sets from both internal and external sources to produce and present detailed analysis to senior members of both the Security and IT functions. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 4th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Mar 29, 2024
Full time
Job title: Security Intelligence Analyst Location: UK Wide - Travel to close Naval site may be required We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: 40-50k depending on experience What you'll be doing: Responsible for building and managing the Information Security Data analytical function within the Naval Ships Business Unit Deliver detailed data dashboards collating data sets from across Security and IM&T to assist within the understand of the current threat to BAE Systems Naval Ships - identifying trends, risks and reporting on performance metrics Deliver Analysis of the current threat to BAE Systems Naval Ships Information Security from external threat actors Act as a subject matter expert regarding Intelligence / Threat analysis for BAE Systems Naval Ships Your skills and experiences: Essential: Experience of intelligence analysis Ability to conduct high level reports and present data to the business Advanced MS Excel skills, along with ability to use Power BI and or Tableau Self-starter, ability to work on own initiative Desirable: Understanding of Information and Cyber Security Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Information Security Team: The team plays a crucial role in assisting both Security and IM&T understanding a significant element of the current situation and threats (Internal and External) to our IT and OT estate. The successful candidate will also provide in-depth analysis, observations and recommendations in order negate these threats. This new role requires a combination of analytical and technical skills to fuse and combine data sets from both internal and external sources to produce and present detailed analysis to senior members of both the Security and IT functions. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 4th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Title: Senior Java Developer Contract Length: 6 Months Location: Glasgow 3 days onsite P/W 2 days remote Rate: 450 PD IR35: Inside We are seeking Senior Java Developers for an upcoming project that requires a new team of engineering talent. Key Responsibilities: Java, Spring Boot, Microservices etc. Must have experience in HashMap, Hashcode, Concurrent Hash Maps . Must have strong experience in SQL. Knowledge of RESTful architecture. AWS cloud services. SQL queries for data retrieval, manipulation, and reporting. Understand the cloud principles + hands on experience on developing cloud native implementations. Use version control systems to manage codebase. Participate in agile development processes. Follow security best practices in coding and data handling. Optimize software for speed, efficiency, and scalability. Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)
Mar 28, 2024
Contractor
Job Title: Senior Java Developer Contract Length: 6 Months Location: Glasgow 3 days onsite P/W 2 days remote Rate: 450 PD IR35: Inside We are seeking Senior Java Developers for an upcoming project that requires a new team of engineering talent. Key Responsibilities: Java, Spring Boot, Microservices etc. Must have experience in HashMap, Hashcode, Concurrent Hash Maps . Must have strong experience in SQL. Knowledge of RESTful architecture. AWS cloud services. SQL queries for data retrieval, manipulation, and reporting. Understand the cloud principles + hands on experience on developing cloud native implementations. Use version control systems to manage codebase. Participate in agile development processes. Follow security best practices in coding and data handling. Optimize software for speed, efficiency, and scalability. Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)
Job Title: Java Full Stack Engineer (Angular and AWS) Contract Length: 6 Months Location: Glasgow 3 days onsite P/W 2 days remote Rate: 450 PD IR35: Inside We are seeking a Full Stack Software Engineer for an upcoming project that requires a new team of engineering talent. Key Responsibilities: Develop standard software solutions, utilizing your expertise in design, development, and technical troubleshooting. Produce secure and high-quality code independently, employing at least one programming language. Design, develop, and troubleshoot with consideration for upstream and downstream systems, ensuring seamless integration. Utilize tools within the Software Development Life Cycle toolchain to enhance automation and efficiency. Apply technical troubleshooting skills to solve basic to moderate technical issues. Analyze large and diverse data sets to identify problems and aid decision-making for secure and stable application development. Continuously learn and apply system processes, methodologies, and skills for the development of secure, stable code and systems. Foster a culture of diversity, equity, inclusion, and respect within the team environment. Required: Formal training or certification in software engineering concepts with applied experience. Hands-on experience in system design, application development, testing, and operational stability. One or more modern programming languages and database querying languages. Demonstrated ability to code in Java, Spring Boot, JPA, SQL, and REST. Experience across the entire Software Development Life Cycle. Exposure to agile methodologies such as CI/CD, Applicant Resiliency, and Security. Emerging knowledge of software applications and technical processes within relevant technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.). Preferred: Familiarity with modern front-end technologies such as Angular, TypeScript, CSS, and HTML. Exposure to cloud technologies, particularly AWS. Hands-on experience in building Microservices for internal and public cloud platforms. Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)
Mar 28, 2024
Contractor
Job Title: Java Full Stack Engineer (Angular and AWS) Contract Length: 6 Months Location: Glasgow 3 days onsite P/W 2 days remote Rate: 450 PD IR35: Inside We are seeking a Full Stack Software Engineer for an upcoming project that requires a new team of engineering talent. Key Responsibilities: Develop standard software solutions, utilizing your expertise in design, development, and technical troubleshooting. Produce secure and high-quality code independently, employing at least one programming language. Design, develop, and troubleshoot with consideration for upstream and downstream systems, ensuring seamless integration. Utilize tools within the Software Development Life Cycle toolchain to enhance automation and efficiency. Apply technical troubleshooting skills to solve basic to moderate technical issues. Analyze large and diverse data sets to identify problems and aid decision-making for secure and stable application development. Continuously learn and apply system processes, methodologies, and skills for the development of secure, stable code and systems. Foster a culture of diversity, equity, inclusion, and respect within the team environment. Required: Formal training or certification in software engineering concepts with applied experience. Hands-on experience in system design, application development, testing, and operational stability. One or more modern programming languages and database querying languages. Demonstrated ability to code in Java, Spring Boot, JPA, SQL, and REST. Experience across the entire Software Development Life Cycle. Exposure to agile methodologies such as CI/CD, Applicant Resiliency, and Security. Emerging knowledge of software applications and technical processes within relevant technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.). Preferred: Familiarity with modern front-end technologies such as Angular, TypeScript, CSS, and HTML. Exposure to cloud technologies, particularly AWS. Hands-on experience in building Microservices for internal and public cloud platforms. Lawrence Harvey is acting as an Employment Business in regards to this position. Visit our website and follow us on Twitter for all live vacancies (lawharveyjobs)
Job Title: ICT Manager 2- months initial contract (possibility of a permanent position following a successful contract) Glasgow (hybrid-2 days a week minimum) Inside IR35 (Apply online only) per day I have partnered with an organisation based in Glasgow, looking for an ICT Manager to join their team on an initial interim basis. You will be responsible for providing hands-on support alongside managing their IT team. Responsibilities: Provide support to users across the organisation Hands-on experience of providing IT support- hardware and software troubleshooting Network technical support Oversee and manage the IT team Skillset: Active Directory/Group Policy Windows Servers- 7/8/10/11 Network experience- LAN/WAN technologies Infrastructure experience Microsoft applications- Office 365 This is an urgent position, interviewing this week and next, with an immediate start. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Contractor
Job Title: ICT Manager 2- months initial contract (possibility of a permanent position following a successful contract) Glasgow (hybrid-2 days a week minimum) Inside IR35 (Apply online only) per day I have partnered with an organisation based in Glasgow, looking for an ICT Manager to join their team on an initial interim basis. You will be responsible for providing hands-on support alongside managing their IT team. Responsibilities: Provide support to users across the organisation Hands-on experience of providing IT support- hardware and software troubleshooting Network technical support Oversee and manage the IT team Skillset: Active Directory/Group Policy Windows Servers- 7/8/10/11 Network experience- LAN/WAN technologies Infrastructure experience Microsoft applications- Office 365 This is an urgent position, interviewing this week and next, with an immediate start. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Are you an experienced Senior Software Developer ? Do you have excellent C#.Net skills with strong web skills ? Would you like to work for a company that is focused on building market leading software that powers contact centres across the globe ? My client is based in Glasgow city centre centre however operate very flexible working, you just need to be able to come to the office for meetings and get togethers. Your responsibilities will include: Design, develop, and implement technically excellent solutions and features for our products. Refactor and optimise existing code to improve performance and maintainability. Collaborate with cross-functional teams to support the testing process, understand requirements, and estimate solutions that balance quality with velocity of delivery. Diagnose and fix issues in complex technical environments. Supporting the Head of Development to refine our development standards and best practices. Support and mentor other developers within the team, and peer-reviewing code produced. Your ideal skills: Strong experience in designing and developing software products using Agile methodologies. Demonstrable experience in C# and .NET Framework. Demonstrable experience in using web technologies, including a JavaScript framework such as Vue.Js, React or Angular. Experienced in microservices architecture. Experienced in building Microsoft Azure cloud solutions. Familiarity with Agile development methodologies such as Scrum. Excellent problem-solving and analytical skills. Strong verbal and written communication skills, with the ability to work independently and as part of a team. For more information get in touch asap.
Mar 28, 2024
Full time
Are you an experienced Senior Software Developer ? Do you have excellent C#.Net skills with strong web skills ? Would you like to work for a company that is focused on building market leading software that powers contact centres across the globe ? My client is based in Glasgow city centre centre however operate very flexible working, you just need to be able to come to the office for meetings and get togethers. Your responsibilities will include: Design, develop, and implement technically excellent solutions and features for our products. Refactor and optimise existing code to improve performance and maintainability. Collaborate with cross-functional teams to support the testing process, understand requirements, and estimate solutions that balance quality with velocity of delivery. Diagnose and fix issues in complex technical environments. Supporting the Head of Development to refine our development standards and best practices. Support and mentor other developers within the team, and peer-reviewing code produced. Your ideal skills: Strong experience in designing and developing software products using Agile methodologies. Demonstrable experience in C# and .NET Framework. Demonstrable experience in using web technologies, including a JavaScript framework such as Vue.Js, React or Angular. Experienced in microservices architecture. Experienced in building Microsoft Azure cloud solutions. Familiarity with Agile development methodologies such as Scrum. Excellent problem-solving and analytical skills. Strong verbal and written communication skills, with the ability to work independently and as part of a team. For more information get in touch asap.
As a Lead level Software Engineer it's important to join a business who truly believe in autonomy for it's employees. Be-IT are delighted to be partnering for a long term client as they look to add to their existing team recruiting a new engineer who will act as the main contact for their engineering department You have the opportunity to join a specialist product based organisation working directly with the world's leading retailers and blue chip companies in a truly business critical position Within your day to day you will work on key technology inclusive of C++, MFC, C#/.NET and MVC. You will be immersed in a fully collaborative environment allowing you to pick up further knowledge and expertise from like minded engineers with long tenures within the business adding to a fantastic culture and family feel atmosphere You will have daily face time with the organisations leadership and senior stakeholders allowing you to have the autonomy to implement change and deliver successfully Based from their Hillington technology hub you will be joining at a truly exciting team for the business following a recent acquisition to support ambitious growth plans and the appointment of a new Managing Director to help drive expansion. This is a fantastic opportunity for someone looking to grow and develop within a fantastic business that values it's people. Curious? Contact me for more details on (phone number removed), (url removed) or message me directly on LinkedIn
Mar 28, 2024
Full time
As a Lead level Software Engineer it's important to join a business who truly believe in autonomy for it's employees. Be-IT are delighted to be partnering for a long term client as they look to add to their existing team recruiting a new engineer who will act as the main contact for their engineering department You have the opportunity to join a specialist product based organisation working directly with the world's leading retailers and blue chip companies in a truly business critical position Within your day to day you will work on key technology inclusive of C++, MFC, C#/.NET and MVC. You will be immersed in a fully collaborative environment allowing you to pick up further knowledge and expertise from like minded engineers with long tenures within the business adding to a fantastic culture and family feel atmosphere You will have daily face time with the organisations leadership and senior stakeholders allowing you to have the autonomy to implement change and deliver successfully Based from their Hillington technology hub you will be joining at a truly exciting team for the business following a recent acquisition to support ambitious growth plans and the appointment of a new Managing Director to help drive expansion. This is a fantastic opportunity for someone looking to grow and develop within a fantastic business that values it's people. Curious? Contact me for more details on (phone number removed), (url removed) or message me directly on LinkedIn
Fraud Advisors x 3 Glasgow: Hybrid (2-3 Days per week) - Wednesdays are anchor days - other days are flexible. Working hours (9am-5:30pm Monday to Friday) Duration: 6 month Day Rate Contract We are looking to hire Fraud Advisors for one of our Telcom clients in Glasgow. The candidate shall be accountable for the clent's first line of defence against fraud. Shall be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in combating, Must have good knowledge of Fraud within the Banking, Financial Services, Telco Fraud Fraud Experts with an FCA background - good knowledge of Fraud within the Banking, Financial Services, Telco Fraud They deal mainly with Identity fraud - handling cases where customers make contact to say that they been a victim of fraud identity and due to this - there are payment and account problems The Fraud advisor would be involved with full investigation - assess if a case is fraud or not - go through different processes to arrive at conclusions and then make contact with customer to provide the outcomes Training will provided be on client systems and procedures Key Skills FCA Background CIFAS background (Credit Industry Fraud Avoidance System) Strong on Excel - Advanced - spreadsheets, pivots, vlook ups, reports Experience using Experian hunter (system used in industry) Industry Experience - Financial Services, or Telco, Banking Fraud and Telco fraud Additional Support is needed within the team - There has been an increase in high fraud volumes & complaints. Project People is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Contractor
Fraud Advisors x 3 Glasgow: Hybrid (2-3 Days per week) - Wednesdays are anchor days - other days are flexible. Working hours (9am-5:30pm Monday to Friday) Duration: 6 month Day Rate Contract We are looking to hire Fraud Advisors for one of our Telcom clients in Glasgow. The candidate shall be accountable for the clent's first line of defence against fraud. Shall be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in combating, Must have good knowledge of Fraud within the Banking, Financial Services, Telco Fraud Fraud Experts with an FCA background - good knowledge of Fraud within the Banking, Financial Services, Telco Fraud They deal mainly with Identity fraud - handling cases where customers make contact to say that they been a victim of fraud identity and due to this - there are payment and account problems The Fraud advisor would be involved with full investigation - assess if a case is fraud or not - go through different processes to arrive at conclusions and then make contact with customer to provide the outcomes Training will provided be on client systems and procedures Key Skills FCA Background CIFAS background (Credit Industry Fraud Avoidance System) Strong on Excel - Advanced - spreadsheets, pivots, vlook ups, reports Experience using Experian hunter (system used in industry) Industry Experience - Financial Services, or Telco, Banking Fraud and Telco fraud Additional Support is needed within the team - There has been an increase in high fraud volumes & complaints. Project People is acting as an Employment Business in relation to this vacancy.
Head of Development Hybrid - 1 Day a week in Glasgow Choosing the correct time to join a company is as important as choosing the right company. Be part of our client's transformation and help build out the internal development capabilities of the organisation. Join a dynamic team working with prestigious brands throughout the UK and further afield. You'll collaborate on projects across various sectors within web app development using languages and technologies such as C#, ASP.NET Core, Vue.JS, SASS, and Azure DevOps. Current projects include Umbraco website builds for both large brands and independent clients, with a focus on complex API work for website rebuilds. Responsibilities: Maintain and enhance code for existing clients, ensuring top-notch quality. Coordinate with senior members team to understand project requirements, timelines, and priorities. Provide technical guidance and leadership to the web development team. Follow industry standards and continuously enhance skills. Experience: Over 3 years of experience in software development. Mentoring, guidance, and support to team members. Proficiency in cross-platform mobile app development. Familiarity with ASP.NET, automated deployment, server management, Azure platform, and relational and document databases. Umbraco. Automated deployment using DevOps. Docker. For more information: Message or contact Adam McGlashan: (url removed) (phone number removed)
Mar 28, 2024
Full time
Head of Development Hybrid - 1 Day a week in Glasgow Choosing the correct time to join a company is as important as choosing the right company. Be part of our client's transformation and help build out the internal development capabilities of the organisation. Join a dynamic team working with prestigious brands throughout the UK and further afield. You'll collaborate on projects across various sectors within web app development using languages and technologies such as C#, ASP.NET Core, Vue.JS, SASS, and Azure DevOps. Current projects include Umbraco website builds for both large brands and independent clients, with a focus on complex API work for website rebuilds. Responsibilities: Maintain and enhance code for existing clients, ensuring top-notch quality. Coordinate with senior members team to understand project requirements, timelines, and priorities. Provide technical guidance and leadership to the web development team. Follow industry standards and continuously enhance skills. Experience: Over 3 years of experience in software development. Mentoring, guidance, and support to team members. Proficiency in cross-platform mobile app development. Familiarity with ASP.NET, automated deployment, server management, Azure platform, and relational and document databases. Umbraco. Automated deployment using DevOps. Docker. For more information: Message or contact Adam McGlashan: (url removed) (phone number removed)
Fraud Advisor 6 month Day Rate Contract - Inside IR35 Immediate start needed Glasgow: Hybrid You must be eligible to work in the UK without the need for Sponsorship The Fraud Advisor will be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in combating this. You need to come with a strong FCA background, knowledgeable on CIFAS and Experian Hunter experience Ideal industry experience needed - Financial Services (Banking Fraud) or Telco. Scope of the Role: Based in Glasgow and part of a team of 10 you will need a strong attention to detail and the ability objection handle to Company standards. A fraud background is desirable but not essential. Your targets will be aligned to the commercial goals of the business, ensuring that your decision making protects The Company from financial risk while ensuring a positive customer experience. Maintaining fraud levels within targets related to company plan. Investigating claims of fraud, ensuring risks are mitigated and victims are protected. Recognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms. Provide a high standard of support to fraud victims and stakeholders. Proactively strive to improve fraud detection capabilities. Update our fraud avoidance systems in a timely manner. Minimise the negative impact of fraud detection on legitimate customers Education Secondary / Intermediate + (5 GCSE) Experience Experience interpreting credit file information Good understanding of telecoms fraud Experienced in using reporting tools e.g. (Business Objects, Excel, Access) Experience using CIFAS, Experian tools Should you be keen, please click on Apply! Project People is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Contractor
Fraud Advisor 6 month Day Rate Contract - Inside IR35 Immediate start needed Glasgow: Hybrid You must be eligible to work in the UK without the need for Sponsorship The Fraud Advisor will be the eyes and ears of emerging fraud trends and will be given the opportunity to change and influence processes in combating this. You need to come with a strong FCA background, knowledgeable on CIFAS and Experian Hunter experience Ideal industry experience needed - Financial Services (Banking Fraud) or Telco. Scope of the Role: Based in Glasgow and part of a team of 10 you will need a strong attention to detail and the ability objection handle to Company standards. A fraud background is desirable but not essential. Your targets will be aligned to the commercial goals of the business, ensuring that your decision making protects The Company from financial risk while ensuring a positive customer experience. Maintaining fraud levels within targets related to company plan. Investigating claims of fraud, ensuring risks are mitigated and victims are protected. Recognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms. Provide a high standard of support to fraud victims and stakeholders. Proactively strive to improve fraud detection capabilities. Update our fraud avoidance systems in a timely manner. Minimise the negative impact of fraud detection on legitimate customers Education Secondary / Intermediate + (5 GCSE) Experience Experience interpreting credit file information Good understanding of telecoms fraud Experienced in using reporting tools e.g. (Business Objects, Excel, Access) Experience using CIFAS, Experian tools Should you be keen, please click on Apply! Project People is acting as an Employment Business in relation to this vacancy.
IT Manager Glasgow/Hybrid 40,000 - 50,000 Are you an experienced IT Manager looking to lead technology initiatives for a prominent company in Glasgow? We are actively seeking a talented individual to spearhead IT strategies, drive innovation, and contribute to the success of a leading financial organization. Day-to-Day: Leading and managing the IT team to ensure the efficient operation of systems. Collaborating with key stakeholders to align IT strategies with overall business objectives. Managing and optimizing IT infrastructure, ensuring reliability and security. Spearheading technology projects and initiatives from concept to completion. Tech Stack: Active Directory Office 365 Windows Server Networking (Routers/Switches) Mobile Device Management Hardware support Benefits: 35 Days of paid annual leave Professional development opportunities with support for certifications. A collaborative and inclusive workplace culture. Health and wellness initiatives. Pension scheme and additional perks. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
IT Manager Glasgow/Hybrid 40,000 - 50,000 Are you an experienced IT Manager looking to lead technology initiatives for a prominent company in Glasgow? We are actively seeking a talented individual to spearhead IT strategies, drive innovation, and contribute to the success of a leading financial organization. Day-to-Day: Leading and managing the IT team to ensure the efficient operation of systems. Collaborating with key stakeholders to align IT strategies with overall business objectives. Managing and optimizing IT infrastructure, ensuring reliability and security. Spearheading technology projects and initiatives from concept to completion. Tech Stack: Active Directory Office 365 Windows Server Networking (Routers/Switches) Mobile Device Management Hardware support Benefits: 35 Days of paid annual leave Professional development opportunities with support for certifications. A collaborative and inclusive workplace culture. Health and wellness initiatives. Pension scheme and additional perks. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Mar 28, 2024
Full time
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Paid Media Manager Hybrid - must be based in Scotland Up to £55,000 A thriving online retailer, boasting a diverse range of consumer brands from homeware to beauty, is on the lookout for its next Paid Media Manager. This pivotal role not only promises exciting opportunities but guarantees a clear path for career advancement. With a proven track record, record turnover and double-digit multimillion turnover coming from platforms like Amazon and eBay, the company is gearing up for substantial growth in these areas in 2024. The expansion includes venturing into new retail sectors, penetrating international markets, and exploring additional online marketplaces. The recently renovated office near Queen Street Station underscores their dedication to cultivating a positive work environment, providing the perfect backdrop for individuals to thrive, assume ownership of their roles, and secure straightforward progression in both responsibilities and compensation. As an organization deeply rooted in values of innovation and growth, the company takes pride in crafting a workplace that caters to individual preferences. Whether it's supporting personal development, providing mentorship opportunities, or ensuring the office is well-equipped, the focus is on fostering an environment where every team member can flourish. Responsibilities: Design and oversee PPC campaigns on Google and Amazon Ads to boost website growth. Continuously analyze and optimize campaigns for maximum ROI. Conduct keyword research and write ad copy for increased visibility. Collaborate with the marketing team to align PPC strategies with overall marketing goals. Manage budget allocation and bidding strategies for various campaigns. Provide regular reports on campaign performance with actionable insights. Stay updated on PPC and SEM trends, implementing best practices. Research market and competitor insights to contribute digitally-led ideas. Build and maintain relationships with internal and external stakeholders. Requirements: Proven experience in managing PPC campaigns. Strong analytical skills for data interpretation and making informed decisions. Minimum of 3 years in PPC or digital marketing roles. Deep understanding of SEM and digital marketing principles. Familiarity with tools like Google Analytics, SEMrush, or similar. Creative mindset for effective ad copywriting and campaign ideas. Excellent written and verbal communication skills. Demonstrated time management skills to handle multiple ongoing campaigns. Strong literacy and numeracy skills with attention to detail. Proactive approach, able to work independently and collaboratively. Bonus: Certification in Google Ads or similar. The Package: This role offers you the chance to be part of a business that is growing internationally, offering you the chance to progress swiftly in your career with a business that values and invests in its individuals. Salary up to £55,000. Hybrid working, level of flexibility high and can be discussed. 28 Days annual leave + 3 days public holiday. Personal Development budget. Coaching, development and mentoring programmes Flexible & Hybrid working can be offered Regular company social events Discounts on several brands City centre location in a brand new custom fit office Diversity Commitment: Our client values diversity at all levels within their organization. They are committed to creating an inclusive environment where everyone can thrive regardless of race, gender identity or expression sexual orientation religion national origin disability age or any other protected status. How to apply: please apply below or get in touch directly with Brian Fraser; (url removed) Please note: All applicants must be based in Scotland and have the permanent right to work, no sponsorship offered.
Mar 28, 2024
Full time
Paid Media Manager Hybrid - must be based in Scotland Up to £55,000 A thriving online retailer, boasting a diverse range of consumer brands from homeware to beauty, is on the lookout for its next Paid Media Manager. This pivotal role not only promises exciting opportunities but guarantees a clear path for career advancement. With a proven track record, record turnover and double-digit multimillion turnover coming from platforms like Amazon and eBay, the company is gearing up for substantial growth in these areas in 2024. The expansion includes venturing into new retail sectors, penetrating international markets, and exploring additional online marketplaces. The recently renovated office near Queen Street Station underscores their dedication to cultivating a positive work environment, providing the perfect backdrop for individuals to thrive, assume ownership of their roles, and secure straightforward progression in both responsibilities and compensation. As an organization deeply rooted in values of innovation and growth, the company takes pride in crafting a workplace that caters to individual preferences. Whether it's supporting personal development, providing mentorship opportunities, or ensuring the office is well-equipped, the focus is on fostering an environment where every team member can flourish. Responsibilities: Design and oversee PPC campaigns on Google and Amazon Ads to boost website growth. Continuously analyze and optimize campaigns for maximum ROI. Conduct keyword research and write ad copy for increased visibility. Collaborate with the marketing team to align PPC strategies with overall marketing goals. Manage budget allocation and bidding strategies for various campaigns. Provide regular reports on campaign performance with actionable insights. Stay updated on PPC and SEM trends, implementing best practices. Research market and competitor insights to contribute digitally-led ideas. Build and maintain relationships with internal and external stakeholders. Requirements: Proven experience in managing PPC campaigns. Strong analytical skills for data interpretation and making informed decisions. Minimum of 3 years in PPC or digital marketing roles. Deep understanding of SEM and digital marketing principles. Familiarity with tools like Google Analytics, SEMrush, or similar. Creative mindset for effective ad copywriting and campaign ideas. Excellent written and verbal communication skills. Demonstrated time management skills to handle multiple ongoing campaigns. Strong literacy and numeracy skills with attention to detail. Proactive approach, able to work independently and collaboratively. Bonus: Certification in Google Ads or similar. The Package: This role offers you the chance to be part of a business that is growing internationally, offering you the chance to progress swiftly in your career with a business that values and invests in its individuals. Salary up to £55,000. Hybrid working, level of flexibility high and can be discussed. 28 Days annual leave + 3 days public holiday. Personal Development budget. Coaching, development and mentoring programmes Flexible & Hybrid working can be offered Regular company social events Discounts on several brands City centre location in a brand new custom fit office Diversity Commitment: Our client values diversity at all levels within their organization. They are committed to creating an inclusive environment where everyone can thrive regardless of race, gender identity or expression sexual orientation religion national origin disability age or any other protected status. How to apply: please apply below or get in touch directly with Brian Fraser; (url removed) Please note: All applicants must be based in Scotland and have the permanent right to work, no sponsorship offered.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Mar 28, 2024
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Network support engineer Duration - 6 Months Location - Glasgow Summary My high-profile utilities client is looking for an Network support engineer to join their team Based on site at their Glasgow offices on an initial 6-month contract with chance of extensions. We are looking to onboard a contractor to be based in one of our main locations in Scotland (Glasgow, Glenlee or Cruachan). The role will be focused on assisting with the IT Network team taking over management of the OT Network infrastructure within the Hydro Power Stations in the area. The focus is assessment of the existing infrastructure, documenting the findings and identifying / resolving any immediate issues identified as part of the novation of management from incumbent team to IT Network team. There will be also requirement to work with the wider Network team to implement target designs at later stage. This will require being on site most days and travel to several Hydro Power Stations in Scotland on a regular basis during the project. Key accountabilities Work as a member of the Network Operations team predominantly focused on support of an OT network transition project for the Hydro Power Stations in Scotland Carrying out onsite audits, documenting the whole of the OT network infrastructure and any connected devices at each site Carrying out network upgrades to ensure N-1 to latest patch release as per Drax patch management policies on OT LAN switches and Firewalls. Creating and updating network diagrams and other supporting documentation based on initial audit findings to ensure all OT network elements are clearly documented. Assist and input to any new designs or upgrade plans for the OT network infrastructure. Carry out configuration and hardware changes to align with Drax standards and any new site designs. Provide Technical support for the OT network during normal business hours. Assist with implementation of network monitoring and other network tools within the OT network. Carry out knowledge share sessions and assist the wider IT network team ensuring they are fully familiarised with the OT network. Technical specialities In-depth knowledge LAN Network technologies (predominantly Cisco) and L2/L3 protocols Firewalls and security experience (Checkpoint), any experience with Palo Alto Firewalls would also be desirable. Previous experience in conducting network audits and can create detailed network diagrams and documentation. Experience with monitoring, event management and other operational tools (such as ManageEngine, PRTG, Observe etc.) Knowledge, skills and experience required. Previous experience supporting either a IT or OT network at 3rd line level Preferably CCNP certified or able to demonstrative technical hands-on knowledge at that level Hands on experience configuring & supporting Cisco switches (IOS, IOS-XE, Nexus) and routers. Hands on experience configuring & supporting Checkpoint Firewalls Hands on experience with Palo Alto Firewalls would be desirable. Experience in support large scale networks and internal user base beneficial Any previous knowledge or experience supporting OT or Industrial networks would be very desirable. Able to work unsupervised and prioritise own workstreams and deliver to tight deadlines. Proven ability to operate in a pressurised situation and successfully handle multiple priorities. Willingness to work in an Industrial environment which will include wearing PPE and travel on regular basis to other Drax sites in the region. If you have not received a response within 48 hours of applying, please assume you have not been shortlisted this time.
Industry Sectors: Renewable Energy, Infrastructure, Mobility Job Title: Embedded Software Architect Location: East Kilbride (Scotland) Salary: £60,000 - £70,000 per annum No Sponsorship is available Company Overview & Job Title: A fantastic Global Engineering organisation located in East Kilbride (Scotland) who specialize in the Industry Sectors for Renewable Energy, Infrastructure, Mobility and many more are now recruiting to hire for a brand new Embedded Software Architect to join organsation on a full time permanent basis. This exciting role would be suited for an Embedded Software Engineer who is at Senior, Principal Team Lead Level or for an Embedded Software Engineer who is looking to progress into a Team Leaders postion. Salary on offer: The salary on offer for the Embedded Software Architect is £60,000 - £70,000 per annum , depending on skillset & experience. Working arrangement: 3 days working onsite and 2 days WFH is available for this role. The Embedded Software Architect will need to visit Germany up to 4 times p.a. The role: The successful Embedded Software Architect will be responsible for the full Embedded Software Systems Architecture Design, supporting Junior Engineers and take the initiative, collaborate and communicate well. Key Skills: 5-7+ years minimum industry experience Embedded Software Development experience Embedded Software Programming in C, C++ Knowledge of model based development tools - MATLAB, Simulink, Stateflow An understanding of control methodologies Bare Metal DSP Microcontrollers or real time control Knowledge of real time operating systems (RTOS) Network protocols - SPI, I2C, USB, UART, TCP/IP Experience of System integration testing, debuggers, bus analysers, and using lab equipment (scopes, sources, loads) Requirements engineering, SW architecture design, SW test planning, and documentation Ability or ambition to lead a small team, leading sprints and using collaborative tools such as issue trackers and version control systems Desirable nice to have skills: Medical, automotive, defence, semiconductor or telecoms Scripting - Python, Ruby, Perl, Bash, Batch MISRA C Experience of Test Driven Development or Software Unit Testing UML (Enterprise Architect) Other protocols - CAN, MODBUS, Ethernet, CANopen, J1939 Windows development of tests tools using C++/C# is an advantage. Benefits Package: 36 hours per week 25 days holiday,10 banks 6% employer salary sacrifice pension BUPA Life assurance x4 and income protection at 50% and critical illness subject to conditions (non-contractual). If this is an exciting Embedded Software Architect role you're looking for as a great next step opportunity for you to join a hugely successful global organisation, then please apply now with your updated CV or call Frank Kanjanda at Premier Group on and for further information about the role and company.
Mar 28, 2024
Full time
Industry Sectors: Renewable Energy, Infrastructure, Mobility Job Title: Embedded Software Architect Location: East Kilbride (Scotland) Salary: £60,000 - £70,000 per annum No Sponsorship is available Company Overview & Job Title: A fantastic Global Engineering organisation located in East Kilbride (Scotland) who specialize in the Industry Sectors for Renewable Energy, Infrastructure, Mobility and many more are now recruiting to hire for a brand new Embedded Software Architect to join organsation on a full time permanent basis. This exciting role would be suited for an Embedded Software Engineer who is at Senior, Principal Team Lead Level or for an Embedded Software Engineer who is looking to progress into a Team Leaders postion. Salary on offer: The salary on offer for the Embedded Software Architect is £60,000 - £70,000 per annum , depending on skillset & experience. Working arrangement: 3 days working onsite and 2 days WFH is available for this role. The Embedded Software Architect will need to visit Germany up to 4 times p.a. The role: The successful Embedded Software Architect will be responsible for the full Embedded Software Systems Architecture Design, supporting Junior Engineers and take the initiative, collaborate and communicate well. Key Skills: 5-7+ years minimum industry experience Embedded Software Development experience Embedded Software Programming in C, C++ Knowledge of model based development tools - MATLAB, Simulink, Stateflow An understanding of control methodologies Bare Metal DSP Microcontrollers or real time control Knowledge of real time operating systems (RTOS) Network protocols - SPI, I2C, USB, UART, TCP/IP Experience of System integration testing, debuggers, bus analysers, and using lab equipment (scopes, sources, loads) Requirements engineering, SW architecture design, SW test planning, and documentation Ability or ambition to lead a small team, leading sprints and using collaborative tools such as issue trackers and version control systems Desirable nice to have skills: Medical, automotive, defence, semiconductor or telecoms Scripting - Python, Ruby, Perl, Bash, Batch MISRA C Experience of Test Driven Development or Software Unit Testing UML (Enterprise Architect) Other protocols - CAN, MODBUS, Ethernet, CANopen, J1939 Windows development of tests tools using C++/C# is an advantage. Benefits Package: 36 hours per week 25 days holiday,10 banks 6% employer salary sacrifice pension BUPA Life assurance x4 and income protection at 50% and critical illness subject to conditions (non-contractual). If this is an exciting Embedded Software Architect role you're looking for as a great next step opportunity for you to join a hugely successful global organisation, then please apply now with your updated CV or call Frank Kanjanda at Premier Group on and for further information about the role and company.
Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - £30,000 Data Analyst - £50,000 Business Data Analyst - £67,500 Data Analytics Analyst - £80,000 Business Analysts - £60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. Microsoft excel - to expert level. Learn SQL - the programming language used for extracting data from more complex databases. Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.
Mar 28, 2024
Full time
Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career programme which looks to assist and place qualified candidates into a career pathway in Data Analysis. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience Data Analyst as we will be looking primarily at entry level roles. Demand for Data Analysts has grown 20% year on year with experienced analysts easily commanding salaries of £50k+. All business decisions rely on data to ensure correct business decisions are made and therefore the role of the data analyst in the new digital world has become essential for business owners. Below are current average salaries in the sector for lower-level positions and fully trained Data Analysts: Junior Data Analyst - £30,000 Data Analyst - £50,000 Business Data Analyst - £67,500 Data Analytics Analyst - £80,000 Business Analysts - £60,000 Using our experience in providing data analysis and business analysis training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in Data Analysis. The courses in the package have been identified by our recruitment partners as industry standards for the UK/European and International Data Analysis sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - CompTIA Data+ Qualification The first step is completing the CompTIA Data+ Qualification accredited by CompTIA. This professional international industry-recognised qualification teaches you the essential skills of a Data Analyst. You will cover skills such as data mining, manipulating data, visualising data, and reporting on data. Study time for the qualification is approximately 30 hours and qualification is achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a tutor and a 1-hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a data analyst. Step 2 - Data Administration Training Data is extracted using various method which are normally IT driven. Therefore, we will provide you with access to the following additional courses to ensure you are suitably employable as a data analyst. Microsoft excel - to expert level. Learn SQL - the programming language used for extracting data from more complex databases. Learn Python 3 - Python 3 is a simple to use programming language used by many analysts. Learn Tableau - Tableu is a tool which analysts use to build visually appealing dashboards for complex data making it easier for stakeholders to comprehend. Study time for these courses is approximately 30-60 hours and qualification is achieved through completion of the course with no exam. Step 3 - Business Analysis Foundation Business Analysts and Data Analysts often work very closely together and indeed many Data Analysts become Business Analysts and vice versa. Adding a Business Analyst Foundation certificate will make you much more employable and enable you to cross over into business analyst roles and hybrid roles. Business Analysis Foundation accredited by the BCS (The British Computer Society also known as the Chartered Institute of IT). Study time for this course is approximately 15 hours and qualification is achieved through an online BCS exam. Step 4 - Recruitment Support Now you are qualified for an entry level data analyst position our recruitment support team will now begin collaborating with you to help you secure your first a suitable role based on your new qualifications and any other experience you may have. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.8 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Data Analyst Career aspirations.
Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level role so this programme is not aimed at existing Business Analysts. In addition to a new career, you gain a minimum of 4 new internationally recognised qualifications while being fully supported by a team of tutors, mentors, and your own recruitment consultant. The team works with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online and through our expert recruitment consultants, we provide a seamless journey and often fast-tracked route into a new career in the BA sector. How do we do this? 1. Firstly, we place you on a training program which contains the most relevant industry recognised certification courses needed in the industry like the BCS Business Analysis Foundation Course. You can also opt to study the BCS International Diploma in Business Analysis to take your studies a step further. 2. Once you have passed the 4 required exams you will be handed over to our recruitment team who will provide you with a professional CV and LinkedIn review, interview support, career advice and tailored support like mock interviews. 3. Our consultants work with you to identify the best opportunities available suited to you. Their tailored support helps you to prepare for interviews and perform at your best. Typically, you will start in a junior business analyst, junior analyst or a support/admin role in this sector. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. To get your journey started, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step toward your new career aspirations. We understand this is an important and life changing decision and will provide you with all the information to make an informed decision. Our team looks forward to your enquiry and helping you start a new and financially rewarding career.
Mar 28, 2024
Full time
Are you looking to start a career as a Business Analyst (BA) and need tailored recruitment support and the right qualifications to secure your career? A business analyst is a problem solver who for example investigates an issue or area of weakness within an organisation, analyses solutions and helps facilitate the change that is needed. If you enjoy problem solving and analysing, have good admin skills and communicate well, then a career in this rewarding sector will suit you. Demand for junior business analysts continues to soar as organisations need to evolve and stay competitive in an everchanging world. We specialise in placing candidates in the business analysis, change management and project management sectors that have qualified through our business analysis study and placement program. Please note we will be looking to place you in an entry level role so this programme is not aimed at existing Business Analysts. In addition to a new career, you gain a minimum of 4 new internationally recognised qualifications while being fully supported by a team of tutors, mentors, and your own recruitment consultant. The team works with you until you are qualified and placed. Below are salaries in this sector starting at lower-level positions: Administrator/Support: £26,000 Junior Business Analyst: £30,000 Change Analyst: £35,000 Systems Analyst: £40,000 Business Analyst: £50,000 Senior Business Analyst: £60,000 Using our experience in providing UK and internationally accredited Business Analysis training online and through our expert recruitment consultants, we provide a seamless journey and often fast-tracked route into a new career in the BA sector. How do we do this? 1. Firstly, we place you on a training program which contains the most relevant industry recognised certification courses needed in the industry like the BCS Business Analysis Foundation Course. You can also opt to study the BCS International Diploma in Business Analysis to take your studies a step further. 2. Once you have passed the 4 required exams you will be handed over to our recruitment team who will provide you with a professional CV and LinkedIn review, interview support, career advice and tailored support like mock interviews. 3. Our consultants work with you to identify the best opportunities available suited to you. Their tailored support helps you to prepare for interviews and perform at your best. Typically, you will start in a junior business analyst, junior analyst or a support/admin role in this sector. Business Analysts work closely with Project Managers and Change Managers and opportunities in these areas also exist which broadens the net in these sister sectors. To accommodate candidates, the training element of this package is available on finance terms to easily spread the cost of investing in your career. This enables you to get qualified without having to fund all the training costs upfront. In addition, we are so confident in our success with placing qualified candidates that we will refund the cost of the courses to anyone we are unable to place within 12 months of passing their required exams subject to our terms. To get your journey started, enquire now and one of our experienced Course and Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step toward your new career aspirations. We understand this is an important and life changing decision and will provide you with all the information to make an informed decision. Our team looks forward to your enquiry and helping you start a new and financially rewarding career.
As part of our continued growth, we have a requirement for a Customer Support Analyst / Team Leader based at our Glasgow City Centre Office. Role Info: Customer Support Analyst / Team LeaderGlasgow / Travel Throughout the UK as Required£25,000 - £30,000 per annumBenefits Package + Flexible working with home-based working Reporting to: Implementation and Customer Service ManagerHours: 37.5 (9:00 - 17:30 with an hour lunch break) Values: Passion, Innovation & Agility, Empowerment, Customer Focus, FunProduct / Service: Subscription data platform with business intelligence to bid for public sector contractsYour Skills: Customer Service / Support, Team Leadership, Administration, IT Skills. Who we are: After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government's supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provide eProcurement, eInventory, eHealth and eFunding solutions for clients around the world. The Customer Support Analyst / Team Leader Opportunity: As Customer Support Analyst / Team Leader, you will supervise and provide support to the Customer Support team that responds to requests from customers by Helpdesk tickets, phone, e-mail, or chat. You will manage daily workloads to ensure required service volume and quality levels are attained and agreed Service Levels are met by the team and analyse key helpdesk data for customer reports, internal reports and general trends and patterns. What You'll be Doing: + Monitoring Help Desk and phone queues daily to ensure progress and quality of content+ Liaising with Customer Support staff and other operational staff as required, to follow up on any tickets prior to a risk of breaching service level agreements+ Training staff in products, and policies and processes+ Maintaining documentation of processes established for the department+ Identifying opportunities for operational improvements+ Maintaining a high level and up to date knowledge of products and solutions offered by the company+ Sales support through participation in demonstrations+ Sales support through SLA reporting and participation in customer SLA and KPI reviews+ Ensuring continuity of coverage of support to customers, including performing these activities as needed About You: + Hold a higher education degree+ 3-5 years of experience in a related area as an individual contributor+ Thorough knowledge of department processes and business process engineering+ Excellent written and verbal communication skills+ Strong administrative, organisation and computer skills+ Ability to prioritise and handle multiple tasks+ A team orientation+ Strong presentation skills+ Willingness to travel+ Ability to plan and direct activities under limited management supervision+ Procurement and Supply Chain experience would be advantageous, but not mandatory Benefits: + Competitive Salary+ Opportunity for career progression+ Contributory pension scheme+ Private Health Insurance scheme+ Flexible working with home-based working Your Background / Previous Roles May Include:Customer Success, Client Support, Client Services, Customer Support, Customer Service, Customer Service Team Leader, Technical Support, Help Desk, Support Analyst. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 28, 2024
Full time
As part of our continued growth, we have a requirement for a Customer Support Analyst / Team Leader based at our Glasgow City Centre Office. Role Info: Customer Support Analyst / Team LeaderGlasgow / Travel Throughout the UK as Required£25,000 - £30,000 per annumBenefits Package + Flexible working with home-based working Reporting to: Implementation and Customer Service ManagerHours: 37.5 (9:00 - 17:30 with an hour lunch break) Values: Passion, Innovation & Agility, Empowerment, Customer Focus, FunProduct / Service: Subscription data platform with business intelligence to bid for public sector contractsYour Skills: Customer Service / Support, Team Leadership, Administration, IT Skills. Who we are: After more than 25 years of successful operation, we have focused decades of know-how on pioneering flexible proprietary technology with one aim: to help our clients simplify, optimise and energise their Supply Chain. We run and maintain the Scottish Government's supply chain software service which automates the processing of purchase orders through to the payment of invoices covering £6bn+ per annum of Scottish Government spend. We also provide eProcurement, eInventory, eHealth and eFunding solutions for clients around the world. The Customer Support Analyst / Team Leader Opportunity: As Customer Support Analyst / Team Leader, you will supervise and provide support to the Customer Support team that responds to requests from customers by Helpdesk tickets, phone, e-mail, or chat. You will manage daily workloads to ensure required service volume and quality levels are attained and agreed Service Levels are met by the team and analyse key helpdesk data for customer reports, internal reports and general trends and patterns. What You'll be Doing: + Monitoring Help Desk and phone queues daily to ensure progress and quality of content+ Liaising with Customer Support staff and other operational staff as required, to follow up on any tickets prior to a risk of breaching service level agreements+ Training staff in products, and policies and processes+ Maintaining documentation of processes established for the department+ Identifying opportunities for operational improvements+ Maintaining a high level and up to date knowledge of products and solutions offered by the company+ Sales support through participation in demonstrations+ Sales support through SLA reporting and participation in customer SLA and KPI reviews+ Ensuring continuity of coverage of support to customers, including performing these activities as needed About You: + Hold a higher education degree+ 3-5 years of experience in a related area as an individual contributor+ Thorough knowledge of department processes and business process engineering+ Excellent written and verbal communication skills+ Strong administrative, organisation and computer skills+ Ability to prioritise and handle multiple tasks+ A team orientation+ Strong presentation skills+ Willingness to travel+ Ability to plan and direct activities under limited management supervision+ Procurement and Supply Chain experience would be advantageous, but not mandatory Benefits: + Competitive Salary+ Opportunity for career progression+ Contributory pension scheme+ Private Health Insurance scheme+ Flexible working with home-based working Your Background / Previous Roles May Include:Customer Success, Client Support, Client Services, Customer Support, Customer Service, Customer Service Team Leader, Technical Support, Help Desk, Support Analyst. Interested? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Technical Services Administrator - Glasgow Salary - £25000 Working with a leading Property Management company, the role as Technical Services Administrator is to ensure compliance and provide exceptional service to their customers. Key Responsibilities include • Technical Works Certification• Responsible for day-to-day co-ordination and maintenance of our certification and contractor documentation database.• Working with contractors and instructing works for all certificated systems.• Working with the Property Management team to ensure seamless communication of issues arising from certification.• Working with the Property Management team on certification problem solving.• Producing export reports from our database to demonstrate KPI performance relating to % target certification.• Responsible for ensuring contactor registration documentation is up to date.• Ensuring contractor competencies are completed where appropriate.• Ensuring that the database of contractors insurances are up to date• Pursuing contractors for insurances where necessary Specific skills, capabilities & requirements:• Previous experience using a CRM based system is preferable, but not essential If this sounds like an opportunity you would be interested in, please send an updated CV to
Mar 28, 2024
Full time
Technical Services Administrator - Glasgow Salary - £25000 Working with a leading Property Management company, the role as Technical Services Administrator is to ensure compliance and provide exceptional service to their customers. Key Responsibilities include • Technical Works Certification• Responsible for day-to-day co-ordination and maintenance of our certification and contractor documentation database.• Working with contractors and instructing works for all certificated systems.• Working with the Property Management team to ensure seamless communication of issues arising from certification.• Working with the Property Management team on certification problem solving.• Producing export reports from our database to demonstrate KPI performance relating to % target certification.• Responsible for ensuring contactor registration documentation is up to date.• Ensuring contractor competencies are completed where appropriate.• Ensuring that the database of contractors insurances are up to date• Pursuing contractors for insurances where necessary Specific skills, capabilities & requirements:• Previous experience using a CRM based system is preferable, but not essential If this sounds like an opportunity you would be interested in, please send an updated CV to