Job Title - Digital Engineering Manager (BIM Manager) Projects: Construction / Build Location - London Salary - up to £70,000 + bonus and an excellent package The Client Cobalt is working with one of the world's most formidable contractors with a vision to be a people-orientated, progressive business, driven by their values to deliver lasting change for their stakeholders and the communities they work in. Their purpose is to improve people's lives through building the facilities and infrastructure that communities need, providing opportunities for their people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. The Opportunity To support the project information manager and project delivery manager in management and coordination of information modelling processes on design/construction projects with preconstruction, construction and close out of project information requirements. To support project team for the coordination and management of task teams digital information models. To undertake coordination and clash detection of digital information models issued by task teams and communicate issues arising. Your responsibilities will include : Understanding contractual obligations in the delivery of the design and project BIM Execution Plan (BEP) on a project-by-project basis. Working across multiple projects to provide the role of a senior BIM and digital engineering manager. Working with the current BIM team on BIM role out to meet the UK government 2016 BIM mandate and company BIM Ali360 policy. Acting as the project information manager with implementation of project standards methods and procedures in accordance with PAS1192-2:2013 and other standards (ISO 19560 Part 1 & 2: 2018) as set out in the project BEP. Supporting the project delivery manager with compilation and management of the MIDP and alignment with responsibility matrix (LOI and LOD), assessing the task teams' capacity to deliver information in accordance with the MIDP and assure the project information model is delivered in accordance with the MIDP. Federating digital information and structured data models; prepare clash detection reports and communicate the issues identified to design/construction lead and task teams. Supporting the design/construction lead in coordination workshops with task teams to resolve issues identified in clash detection reports. Arranging BIM training for project staff. Supporting projects with implementing 3D coordination and federation, visualisation, 4D animations, 5D quantity take-off and costs, AIM and BIM field tools. Monitoring projects on digital platforms such as BIM360 FIELD etc The candidate You have a recognised BIM qualification or equivalent. Good knowledge of 3D, 4D, 5D modelling - where defined in the project BEP. Strong knowledge and experience PAS 1192-2: 2013 and ISO 950 Part 1& 2, trained and understands the output which are required as per BIM Policy and UK Government mandate. You are digitally savvy, can build lasting client relationships and will provide support to strong, motivated teams. Proven experience and skills using BIM federation tools and data analysis tools i.e. Navisworks Manage, Solibri Model Checker etc. You will have a construction or project management background and be hungry to grow your career and enjoy the opportunities our client has to offer. If you feel that this is the role for you, please apply with your latest CV.
Mar 29, 2024
Full time
Job Title - Digital Engineering Manager (BIM Manager) Projects: Construction / Build Location - London Salary - up to £70,000 + bonus and an excellent package The Client Cobalt is working with one of the world's most formidable contractors with a vision to be a people-orientated, progressive business, driven by their values to deliver lasting change for their stakeholders and the communities they work in. Their purpose is to improve people's lives through building the facilities and infrastructure that communities need, providing opportunities for their people to learn, grow and progress, working with our supply chain to promote the very best working practice and caring for the environment in which we work. The Opportunity To support the project information manager and project delivery manager in management and coordination of information modelling processes on design/construction projects with preconstruction, construction and close out of project information requirements. To support project team for the coordination and management of task teams digital information models. To undertake coordination and clash detection of digital information models issued by task teams and communicate issues arising. Your responsibilities will include : Understanding contractual obligations in the delivery of the design and project BIM Execution Plan (BEP) on a project-by-project basis. Working across multiple projects to provide the role of a senior BIM and digital engineering manager. Working with the current BIM team on BIM role out to meet the UK government 2016 BIM mandate and company BIM Ali360 policy. Acting as the project information manager with implementation of project standards methods and procedures in accordance with PAS1192-2:2013 and other standards (ISO 19560 Part 1 & 2: 2018) as set out in the project BEP. Supporting the project delivery manager with compilation and management of the MIDP and alignment with responsibility matrix (LOI and LOD), assessing the task teams' capacity to deliver information in accordance with the MIDP and assure the project information model is delivered in accordance with the MIDP. Federating digital information and structured data models; prepare clash detection reports and communicate the issues identified to design/construction lead and task teams. Supporting the design/construction lead in coordination workshops with task teams to resolve issues identified in clash detection reports. Arranging BIM training for project staff. Supporting projects with implementing 3D coordination and federation, visualisation, 4D animations, 5D quantity take-off and costs, AIM and BIM field tools. Monitoring projects on digital platforms such as BIM360 FIELD etc The candidate You have a recognised BIM qualification or equivalent. Good knowledge of 3D, 4D, 5D modelling - where defined in the project BEP. Strong knowledge and experience PAS 1192-2: 2013 and ISO 950 Part 1& 2, trained and understands the output which are required as per BIM Policy and UK Government mandate. You are digitally savvy, can build lasting client relationships and will provide support to strong, motivated teams. Proven experience and skills using BIM federation tools and data analysis tools i.e. Navisworks Manage, Solibri Model Checker etc. You will have a construction or project management background and be hungry to grow your career and enjoy the opportunities our client has to offer. If you feel that this is the role for you, please apply with your latest CV.
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
Mar 29, 2024
Full time
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
Technical Coordinator £30,000 - £40,000 Benefits: Healthcare package Gym discount Free parking Purchase holiday scheme Elevation Recruitment is thrilled to be representing a leading player in their field. Our client, a prominent company in the engineering sector, operates with a commitment to excellence and customer satisfaction. They are currently seeking a talented individual to join their team as a Technical Coordinator . Key Responsibilities of the Technical Coordinator : Lead and motivate a team of 6 members, including engineers and administration staff Maintain a customer-centric approach in all service operations Work closely with the service manager to improve processes Coordinate and delegate task and responsibilities effectively Prepare monthly reports for management Provide technical support and troubleshooting assistance to customers Experience required of the Technical Coordinator : Enthusiastic and self-motivated with the ability to motivate others Customer-centric approach with excellent communication skills Highly organised Ability to work well within a team and lead by example Experience working in a Technical Manufacturing or Engineering business would be preferred SAP knowledge is desirable but not essential If you are a motivated individual with technical expertise and leadership skills, we invite you to apply for this exciting opportunity.
Mar 29, 2024
Full time
Technical Coordinator £30,000 - £40,000 Benefits: Healthcare package Gym discount Free parking Purchase holiday scheme Elevation Recruitment is thrilled to be representing a leading player in their field. Our client, a prominent company in the engineering sector, operates with a commitment to excellence and customer satisfaction. They are currently seeking a talented individual to join their team as a Technical Coordinator . Key Responsibilities of the Technical Coordinator : Lead and motivate a team of 6 members, including engineers and administration staff Maintain a customer-centric approach in all service operations Work closely with the service manager to improve processes Coordinate and delegate task and responsibilities effectively Prepare monthly reports for management Provide technical support and troubleshooting assistance to customers Experience required of the Technical Coordinator : Enthusiastic and self-motivated with the ability to motivate others Customer-centric approach with excellent communication skills Highly organised Ability to work well within a team and lead by example Experience working in a Technical Manufacturing or Engineering business would be preferred SAP knowledge is desirable but not essential If you are a motivated individual with technical expertise and leadership skills, we invite you to apply for this exciting opportunity.
My client is a leading and well establised Managed Service Provider, looking to expend their technical team in both their Manchester and Sheffield offices. As a Project Engineer - Field Based, You will a key technical expert and point of contact for any of their prestigious clients, to carry out all stages of projects be that scoping, auditing, onboarding, system transformation or migration alongside the project management You will already be familair with how to make regular customer visits to build relationships and improve overall IT. how to identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stake holders. how to actively respond to all inbound issues and enquiries in a quick and efficient manner. how to accurately log any inbound telephone, email, on site issues onto the ticket system following ITIL practices. You will already be highly competent in most of the following Microsoft 365 / Office 365 Azure / Azure AD InTune, Defender, Endpoint Security, Device Management, PowerApps / Power Automate Powershell HyperV / VMware / Citrix DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Mar 29, 2024
Full time
My client is a leading and well establised Managed Service Provider, looking to expend their technical team in both their Manchester and Sheffield offices. As a Project Engineer - Field Based, You will a key technical expert and point of contact for any of their prestigious clients, to carry out all stages of projects be that scoping, auditing, onboarding, system transformation or migration alongside the project management You will already be familair with how to make regular customer visits to build relationships and improve overall IT. how to identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stake holders. how to actively respond to all inbound issues and enquiries in a quick and efficient manner. how to accurately log any inbound telephone, email, on site issues onto the ticket system following ITIL practices. You will already be highly competent in most of the following Microsoft 365 / Office 365 Azure / Azure AD InTune, Defender, Endpoint Security, Device Management, PowerApps / Power Automate Powershell HyperV / VMware / Citrix DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
My client is a leading and well establised Managed Service Provider, looking to expend their technical team in both their Manchester and Sheffield offices. As a Project Engineer - Field Based, You will a key technical expert and point of contact for any of their prestigious clients, to carry out all stages of projects be that scoping, auditing, onboarding, system transformation or migration alongside the project management You will already be familair with how to make regular customer visits to build relationships and improve overall IT. how to identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stake holders. how to actively respond to all inbound issues and enquiries in a quick and efficient manner. how to accurately log any inbound telephone, email, on site issues onto the ticket system following ITIL practices. You will already be highly competent in most of the following Microsoft 365 / Office 365 Azure / Azure AD InTune, Defender, Endpoint Security, Device Management, PowerApps / Power Automate Powershell HyperV / VMware / Citrix DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Mar 29, 2024
Full time
My client is a leading and well establised Managed Service Provider, looking to expend their technical team in both their Manchester and Sheffield offices. As a Project Engineer - Field Based, You will a key technical expert and point of contact for any of their prestigious clients, to carry out all stages of projects be that scoping, auditing, onboarding, system transformation or migration alongside the project management You will already be familair with how to make regular customer visits to build relationships and improve overall IT. how to identify customers areas of IT improvement be that security, systems, hardware and put forward suitable solutions to key stake holders. how to actively respond to all inbound issues and enquiries in a quick and efficient manner. how to accurately log any inbound telephone, email, on site issues onto the ticket system following ITIL practices. You will already be highly competent in most of the following Microsoft 365 / Office 365 Azure / Azure AD InTune, Defender, Endpoint Security, Device Management, PowerApps / Power Automate Powershell HyperV / VMware / Citrix DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality
Hexagon Recruitment are pleased to be recruiting for our client for a permanent skilled and detail-oriented CCTV Data Installation Engineer to join our client's dynamic team. The ideal candidate will be responsible for, installing, and maintaining closed-circuit television (CCTV) systems for our client's customers. The CCTV Data Installation Engineer will play a crucial role in ensuring the security and integrity of our clients' premises by implementing cutting-edge surveillance solutions. Responsibilities: Systems and Planning: Collaborate with clients to understand their security needs and requirements and plan CCTV systems based on client specifications and site assessments. Evaluate and recommend appropriate hardware components for CCTV installations and cabling. Installation and Configuration: Execute the installation of CCTV cameras, DVRs, NVRs, and associated equipment. Configure and optimize CCTV systems to meet client expectations and industry standards, setting up user user privileges. Ensure proper integration with other security and data systems. Cabling and Wiring: Proficiently handle the installation of cabling and wiring for CCTV systems. Ensure neat and organized cable management to maintain system reliability along with BNC Termination, RJ45 Feed-Thru Termination, Drop Pole & Camera Installation & Pattress Installation. Testing and Troubleshooting: Conduct thorough testing of installed CCTV systems to identify and rectify any issues. Troubleshoot and resolve technical problems promptly to minimize downtime. Documentation: Maintain accurate and detailed documentation of installation processes and configurations. Provide comprehensive reports to clients on completed installations. Client Training: Train clients on the proper use and maintenance of CCTV systems. Offer ongoing support and assistance to address client inquiries and concerns. Compliance and Quality Assurance: Adhere to relevant industry standards, regulations, and best practices. Ensure the quality and reliability of CCTV installations meet or exceed company standards. Qualifications: Proven experience as a CCTV Data Installation Engineer or similar role. Proficient in the installation and configuration of CCTV cameras, DVRs, NVRs, and associated equipment. Strong knowledge of networking principles and protocols. Familiarity with industry standards and regulations related to surveillance systems. Excellent problem-solving and troubleshooting skills. Effective communication and interpersonal abilities. Ability to work independently and as part of a team. Attention to detail and commitment to delivering high-quality work. Must be available to travel UK wide and stay away some nights. Hold a full valid UK Driving license Education and Certifications: Qualified in a relevant field or equivalent work experience. Certification in CCTV installation or related field is a plus. Benefits: Competitive salary from £37k and up to £42k Plus Overtime Plus Expenses Company Van & Fuel Card Plus Travel Expenses. Benefits package
Mar 29, 2024
Full time
Hexagon Recruitment are pleased to be recruiting for our client for a permanent skilled and detail-oriented CCTV Data Installation Engineer to join our client's dynamic team. The ideal candidate will be responsible for, installing, and maintaining closed-circuit television (CCTV) systems for our client's customers. The CCTV Data Installation Engineer will play a crucial role in ensuring the security and integrity of our clients' premises by implementing cutting-edge surveillance solutions. Responsibilities: Systems and Planning: Collaborate with clients to understand their security needs and requirements and plan CCTV systems based on client specifications and site assessments. Evaluate and recommend appropriate hardware components for CCTV installations and cabling. Installation and Configuration: Execute the installation of CCTV cameras, DVRs, NVRs, and associated equipment. Configure and optimize CCTV systems to meet client expectations and industry standards, setting up user user privileges. Ensure proper integration with other security and data systems. Cabling and Wiring: Proficiently handle the installation of cabling and wiring for CCTV systems. Ensure neat and organized cable management to maintain system reliability along with BNC Termination, RJ45 Feed-Thru Termination, Drop Pole & Camera Installation & Pattress Installation. Testing and Troubleshooting: Conduct thorough testing of installed CCTV systems to identify and rectify any issues. Troubleshoot and resolve technical problems promptly to minimize downtime. Documentation: Maintain accurate and detailed documentation of installation processes and configurations. Provide comprehensive reports to clients on completed installations. Client Training: Train clients on the proper use and maintenance of CCTV systems. Offer ongoing support and assistance to address client inquiries and concerns. Compliance and Quality Assurance: Adhere to relevant industry standards, regulations, and best practices. Ensure the quality and reliability of CCTV installations meet or exceed company standards. Qualifications: Proven experience as a CCTV Data Installation Engineer or similar role. Proficient in the installation and configuration of CCTV cameras, DVRs, NVRs, and associated equipment. Strong knowledge of networking principles and protocols. Familiarity with industry standards and regulations related to surveillance systems. Excellent problem-solving and troubleshooting skills. Effective communication and interpersonal abilities. Ability to work independently and as part of a team. Attention to detail and commitment to delivering high-quality work. Must be available to travel UK wide and stay away some nights. Hold a full valid UK Driving license Education and Certifications: Qualified in a relevant field or equivalent work experience. Certification in CCTV installation or related field is a plus. Benefits: Competitive salary from £37k and up to £42k Plus Overtime Plus Expenses Company Van & Fuel Card Plus Travel Expenses. Benefits package
Program Manager - Relocation to Riyadh Accommodation, Phone, Travel, Total Package £120k+ 2 Stage Interview Process -Global IT systems Yolk Recruitment are currently working closely with a Global Leader within the Maritime sector who are looking to hire a Program Manager for an exciting project based in Riyadh. The UK maritime sector employs 185,000 people and contributes nearly £40 billion to the country's economy so if you're a Program Manager looking for a new challenge and looking for an exciting and innovative business with a focus on cutting-edge technology and quality products, with a willingness to be located in Indonesia for long periods of time then this company could be the perfect fit for you.The Program Manager is to ensure the successful implementation of the MDA system. An MDA System is a complex mixture of sensor systems such as radars, cameras and radio transceivers, vessel tracking devices, and a network of servers and monitoring consoles that all connect together as a single system. These are often significant systems involving 100 separate locations within a single country and many thousands of vessels. Thus, the implementation of a system typically requires a combination of infrastructure work, logistics and IT systems (hardware & software).You will be expected to represent the company in-country to the end customer and work alongside the company's in-country installation partner to ensure full and complete system installation and commissioning.The role exists within the company's Systems Delivery Team and will report directly into the Head of Systems Delivery and will be responsible for managing the In-Country Partner (ICP) to deliver, install and commission Domain AwarenessSystems.This is a hands-on role with the following responsibilities: Work directly with and manage end customers and ICP in the field (Indonesia) to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Head of Systems Delivery. Ensure that ICP works in strict accordance with the systems delivery methods, providing training and ongoing guidance and support to ensure successful installation and commissioning of the entire system. To ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and inevitable small finishing details are not missed to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer. Working with the Delivery Department and ICP to develop and continuously maintain and manage accurate project plans and delivery to budget. Frequent visits to customer sites to review and manage activities, progress and maintain alignment in understanding of the project status, and to communicate and agree any changes in the project plan. Manage and oversee the construction, installation and configuration work done by ICP and 3rd parties. Arrange training for customers and ICP. Liaise with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements. Provide clear and concise updates and reports to management on status, progress and potential risks and issues to the successful delivery of the project. Experience Minimum 10 years' experience as a project manager for similar multi-site IT systems - ideally communication based infrastructure. Experience of managing civil projects would be beneficial International project execution experience. The successful candidate will be required to live and work in Saudi for a period of up to two years, based in Saudi and regularly travelling throughout Saudi (subject to safe working policies). Have an engineering and or IT networking background and or qualification. Previous extensive experience of managing remote civil engineering projects (executed by ICP) Proficient user of Microsoft Project Capable of understanding systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work) with role being in-country conduit between in country partner/customer back to technical team and delivery director. Able to demonstrate the ability to diplomatically influence without authority. An ability to empathise and understand different cultures to flex approach whilst ensuring the target job is achieved. Attention to detail combined with the ability to apply common sense. Willingness to travel anywhere in the world for extended periods, with the role being primarily based in country with short trips back to UK during project execution. Willingness to work on site with customers in a hands-on capacity when needed, assisting with day-to-day management and organisation of installation and troubleshooting. Excellent relationship building skills with customers at all levels of seniority and ability to operate effectively in diverse, multi-cultural and political environments. Must be well organised, self-sufficient with excellent communication and man management skills. Demonstrable experience of pro-active Risk Management and mitigation Benefits International Travel25 days Holiday per annum increasing to 26, 27 and 28 after completing 3-, 5- and 10-years' service, plus the 8 Statutory Bank HolidaysUp to 5% pension contributionLife AssuranceHealthcareIncome Protection
Mar 29, 2024
Full time
Program Manager - Relocation to Riyadh Accommodation, Phone, Travel, Total Package £120k+ 2 Stage Interview Process -Global IT systems Yolk Recruitment are currently working closely with a Global Leader within the Maritime sector who are looking to hire a Program Manager for an exciting project based in Riyadh. The UK maritime sector employs 185,000 people and contributes nearly £40 billion to the country's economy so if you're a Program Manager looking for a new challenge and looking for an exciting and innovative business with a focus on cutting-edge technology and quality products, with a willingness to be located in Indonesia for long periods of time then this company could be the perfect fit for you.The Program Manager is to ensure the successful implementation of the MDA system. An MDA System is a complex mixture of sensor systems such as radars, cameras and radio transceivers, vessel tracking devices, and a network of servers and monitoring consoles that all connect together as a single system. These are often significant systems involving 100 separate locations within a single country and many thousands of vessels. Thus, the implementation of a system typically requires a combination of infrastructure work, logistics and IT systems (hardware & software).You will be expected to represent the company in-country to the end customer and work alongside the company's in-country installation partner to ensure full and complete system installation and commissioning.The role exists within the company's Systems Delivery Team and will report directly into the Head of Systems Delivery and will be responsible for managing the In-Country Partner (ICP) to deliver, install and commission Domain AwarenessSystems.This is a hands-on role with the following responsibilities: Work directly with and manage end customers and ICP in the field (Indonesia) to manage and drive the project delivery plan, ensuring quality of delivery within the cost and time parameters set by the Head of Systems Delivery. Ensure that ICP works in strict accordance with the systems delivery methods, providing training and ongoing guidance and support to ensure successful installation and commissioning of the entire system. To ensure a holistic project implementation approach such that the finished system installation meets both the contracted specifications and inevitable small finishing details are not missed to ensure complete end customer satisfaction and a project implementation that provides a platform for continued future business with the end customer. Working with the Delivery Department and ICP to develop and continuously maintain and manage accurate project plans and delivery to budget. Frequent visits to customer sites to review and manage activities, progress and maintain alignment in understanding of the project status, and to communicate and agree any changes in the project plan. Manage and oversee the construction, installation and configuration work done by ICP and 3rd parties. Arrange training for customers and ICP. Liaise with the Delivery Team to ensure delivery of training according to the agreed plan and contract requirements. Provide clear and concise updates and reports to management on status, progress and potential risks and issues to the successful delivery of the project. Experience Minimum 10 years' experience as a project manager for similar multi-site IT systems - ideally communication based infrastructure. Experience of managing civil projects would be beneficial International project execution experience. The successful candidate will be required to live and work in Saudi for a period of up to two years, based in Saudi and regularly travelling throughout Saudi (subject to safe working policies). Have an engineering and or IT networking background and or qualification. Previous extensive experience of managing remote civil engineering projects (executed by ICP) Proficient user of Microsoft Project Capable of understanding systems drawings down to installation design drawings (racks, servers, cameras, radar, civil work) with role being in-country conduit between in country partner/customer back to technical team and delivery director. Able to demonstrate the ability to diplomatically influence without authority. An ability to empathise and understand different cultures to flex approach whilst ensuring the target job is achieved. Attention to detail combined with the ability to apply common sense. Willingness to travel anywhere in the world for extended periods, with the role being primarily based in country with short trips back to UK during project execution. Willingness to work on site with customers in a hands-on capacity when needed, assisting with day-to-day management and organisation of installation and troubleshooting. Excellent relationship building skills with customers at all levels of seniority and ability to operate effectively in diverse, multi-cultural and political environments. Must be well organised, self-sufficient with excellent communication and man management skills. Demonstrable experience of pro-active Risk Management and mitigation Benefits International Travel25 days Holiday per annum increasing to 26, 27 and 28 after completing 3-, 5- and 10-years' service, plus the 8 Statutory Bank HolidaysUp to 5% pension contributionLife AssuranceHealthcareIncome Protection
A leading independent provider of IT Infrastructure Services is looking for a Linux Engineer for a 3-month contract, based in Hatfield (hybrid). As a Linux Engineer, you will play a crucial role in designing, implementing, and maintaining Linux-based systems to support clients' diverse IT environments. You will collaborate with cross-functional teams to deliver scalable, secure, and reliable solutions that meet the evolving needs of various customers. Key Responsibilities: System Design and Implementation: Design, deploy, and maintain Linux-based systems and infrastructure components according to client requirements and industry best practices. Configuration Management: Utilise configuration management tools such as Ansible, Puppet, or Chef to automate system configuration, provisioning, and deployment tasks. Monitoring and Performance Tuning: Implement monitoring solutions and perform proactive performance tuning to ensure optimal system performance, availability, and reliability. Security Hardening: Implement security best practices and perform regular security assessments to identify and address vulnerabilities in Linux systems. Troubleshooting and Issue Resolution: Investigate and resolve complex technical issues related to Linux systems, including performance bottlenecks, system errors, and network connectivity problems. Documentation and Knowledge Sharing: Create and maintain detailed technical documentation, including system architecture diagrams, installation guides, and operational procedures. Share knowledge and expertise with team members to foster continuous learning and improvement. Patch Management: Manage Linux system patches and updates to ensure compliance with security policies and regulatory requirements. Collaboration and Communication: Collaborate effectively with internal teams and external stakeholders to gather requirements, define technical solutions, and provide regular updates on project status and progress. Experience RequiredBachelor's degree in Computer Science, Information Technology, or related field. Solid experience in designing, implementing, and supporting Linux-based systems in enterprise environments. Proficiency in Linux operating systems (e.g. Red Hat Enterprise Linux, CentOS, Ubuntu) and associated technologies. Strong scripting skills (e.g., Shell scripting, Python) for automation and task orchestration. Experience with virtualization technologies such as VMware, KVM, or Xen. Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus. Excellent troubleshooting skills and the ability to analyse complex technical issues. Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Relevant certifications (e.g., RHCE, LPIC, CompTIA Linux+) are desirable. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
A leading independent provider of IT Infrastructure Services is looking for a Linux Engineer for a 3-month contract, based in Hatfield (hybrid). As a Linux Engineer, you will play a crucial role in designing, implementing, and maintaining Linux-based systems to support clients' diverse IT environments. You will collaborate with cross-functional teams to deliver scalable, secure, and reliable solutions that meet the evolving needs of various customers. Key Responsibilities: System Design and Implementation: Design, deploy, and maintain Linux-based systems and infrastructure components according to client requirements and industry best practices. Configuration Management: Utilise configuration management tools such as Ansible, Puppet, or Chef to automate system configuration, provisioning, and deployment tasks. Monitoring and Performance Tuning: Implement monitoring solutions and perform proactive performance tuning to ensure optimal system performance, availability, and reliability. Security Hardening: Implement security best practices and perform regular security assessments to identify and address vulnerabilities in Linux systems. Troubleshooting and Issue Resolution: Investigate and resolve complex technical issues related to Linux systems, including performance bottlenecks, system errors, and network connectivity problems. Documentation and Knowledge Sharing: Create and maintain detailed technical documentation, including system architecture diagrams, installation guides, and operational procedures. Share knowledge and expertise with team members to foster continuous learning and improvement. Patch Management: Manage Linux system patches and updates to ensure compliance with security policies and regulatory requirements. Collaboration and Communication: Collaborate effectively with internal teams and external stakeholders to gather requirements, define technical solutions, and provide regular updates on project status and progress. Experience RequiredBachelor's degree in Computer Science, Information Technology, or related field. Solid experience in designing, implementing, and supporting Linux-based systems in enterprise environments. Proficiency in Linux operating systems (e.g. Red Hat Enterprise Linux, CentOS, Ubuntu) and associated technologies. Strong scripting skills (e.g., Shell scripting, Python) for automation and task orchestration. Experience with virtualization technologies such as VMware, KVM, or Xen. Familiarity with containerization technologies (e.g., Docker, Kubernetes) is a plus. Excellent troubleshooting skills and the ability to analyse complex technical issues. Strong communication and interpersonal skills, with the ability to work effectively in a collaborative team environment. Relevant certifications (e.g., RHCE, LPIC, CompTIA Linux+) are desirable. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Mar 29, 2024
Full time
Ref Sian 003463Job Title: 3rd Line Support Engineer Location: Ringwood Salary: £30,000 - £43,000 per annumWe are seeking a highly skilled and experienced Level 3 IT Support Engineer to join our rapidly growing team in Ringwood. Reporting to the Service Desk Manager, the successful candidate will be responsible for providing expert technical support to resolve complex IT issues for our business clients.Key Responsibilities:Providing solutions to complex technical issues raised by clientsCollaborating with Level 1 and Level 2 support teams to streamline issue escalation processesDesigning, implementing, and maintaining advanced infrastructure solutionsConducting root cause analysis to address recurring issuesServing as a technical escalation point for junior engineersInstalling and configuring servers, switches, routers, and telephony systems on-siteManaging project documentation and delivering projects on-time and on-budgetRequirements:Minimum 2 years' experience as a Level 3 support engineerExperience working on customer site as a field engineerKnowledge of MS Office 365, Active Directory, VPNs, Firewalls, and other technical systemsExcellent communication skillsExperience working in a MSP environment is preferredBenefits:Competitive salary of £30,000 - £43,000 per annumCore working hours with on-site parking20 days holidays + Bank holidays, increasing with length of serviceCompany Pension scheme and Bonus SchemesCompany vehicle where appropriateStaff chill space and social eventsIf you have the technical expertise and customer service skills required for this role, please apply with your CV and a cover letter detailing your relevant experience.
Are you an experienced IT Field Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Field engineer to join their team. This exciting opportunity involves a mix of office and site-based roles (Mainly site visits with Northwest based clients) where you'll be responsible for overseeing our client's IT systems. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Benefits: Training and Development plans 21 Days holiday + Bank holiday Company Van Business Expenses paid for Monday - Friday (8:30 - 5:30) Job Title: IT Field Engineer Salary: GBP 25,000 - 30,000 DOE Location: Field based role (Mainly Northwest based clients) with main office in Wigan We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Are you an experienced IT Field Engineer looking for your next position? Our client, a top tier IT Managed Services provider, is seeking an IT Field engineer to join their team. This exciting opportunity involves a mix of office and site-based roles (Mainly site visits with Northwest based clients) where you'll be responsible for overseeing our client's IT systems. To be successful in this role, you should have a minimum of 3 years' experience and expertise in some of the following areas/technologies. Skills required: Good personal presentation and communication skills Experience of desktop support -Windows/Mac Office 365 setup / administration Server based - installation, configuration, DNS, DHCP, Hyper-V Active Directory, group policies, Azure AD Network setup - Installation and configuration of network switches Firewall configuration Switch configuration - VLANs, IP Routing and more VOIP previous experience Wireless setup and troubleshooting Can demonstrate previous experience in problem-solving, customer services, clear telephone skills Previous MSP Experience Full UK Licence Benefits: Training and Development plans 21 Days holiday + Bank holiday Company Van Business Expenses paid for Monday - Friday (8:30 - 5:30) Job Title: IT Field Engineer Salary: GBP 25,000 - 30,000 DOE Location: Field based role (Mainly Northwest based clients) with main office in Wigan We are looking for a team player with a can-do attitude who is eager to take on new challenges and help drive the business forward. If you are passionate about technology and have the desire to work for a leading company, then we want to hear from you! URGENT ROLE - IMMEDIATE INTERVIEWS - FAST OFFERS If you have experience in the above and you're interested in this amazing opportunity, please apply with your most up-to-date CV or get in touch with me on . BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.
Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 29, 2024
Full time
Fusion people are actively recruiting for a Plumbing and Drainage business who are looking for a Helpdesk Administrator to work on the service desk dealing with day to day operations based out of their regional office in Kent. This is a great opportunity to join their friendly team which encourage innovation, collaboration, and most of all a great working environment. The Role: Accept incoming calls handling client, sub-contractor, supplier, and field engineer queries/ requests. Manage work orders from initial enquiry to completion. Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers. Source and purchase materials necessary to complete work orders within budget. Co-ordinate materials and engineering resource to meet client our timescales. Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system. Raise purchase orders for suppliers and sub-contractors, receipting POs once complete. Ensure weekly invoicing targets are achieved. Report contract performance, trends, and issues to the Operations Manager. Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers. Assist the Operations Manager with queries and operational tasks as requested Ensure all KPI set by our clients are meet where possible and escalated internal if not possible. Qualities of candidate and package: Experience in a helpdesk environment, Great communication skills with the ability to work to deadlines. Ability to work under own initiative & self-motivate. Job Types: Full-time, Permanent Salary: Negotiable depending on experience. M ore information can be provided upon successful application. Please contact Sam Day from the Bristol Fusion People Bristol office for more details. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Software and Commissioning Engineer £50,000 - £55,000 + Niche industry training + Progression + Excellent Company Benefits Redhill (Ideally located: Crawley, Dorking, Sutton, Sevenoaks) Do you have experience on Controls Development/PLC software? Are you looking to work with an industry leading company, offering niche training where you can further develop your technical abilities?On offer is a fantastic opportunity to join a pioneering company where you can take the technical lead and play a crucial part in the development of all company PLC software. You will have ample opportunity to showcase your skillset and become the go to technical expert within the company.Established for over 30 years this company is an industry leader in their field. This company is known for its focus on innovation and technology-driven solutions. You will have the opportunity to make a real difference to the environment as they directly contribute to sustainability and emissions technology.In this role you will responsible for design and development of company software to implement on control systems while working closely with other departments in house.This role would suit someone who has a strong background with developing software for PLC's and that's looking to become the go to technical expert. The Role : Designing PLC software Siemens Office based The P erson: Controls Engineer Knowledge of industry regulations Commutable to Redhill Reference Number: BBBH211703 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sam Claridge at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.PLC's, Controls, Automation Software Design, Sieman, Commissioning, Redhill, Crawley, Dorking, Sutton, Sevonoaks.
Mar 29, 2024
Full time
Software and Commissioning Engineer £50,000 - £55,000 + Niche industry training + Progression + Excellent Company Benefits Redhill (Ideally located: Crawley, Dorking, Sutton, Sevenoaks) Do you have experience on Controls Development/PLC software? Are you looking to work with an industry leading company, offering niche training where you can further develop your technical abilities?On offer is a fantastic opportunity to join a pioneering company where you can take the technical lead and play a crucial part in the development of all company PLC software. You will have ample opportunity to showcase your skillset and become the go to technical expert within the company.Established for over 30 years this company is an industry leader in their field. This company is known for its focus on innovation and technology-driven solutions. You will have the opportunity to make a real difference to the environment as they directly contribute to sustainability and emissions technology.In this role you will responsible for design and development of company software to implement on control systems while working closely with other departments in house.This role would suit someone who has a strong background with developing software for PLC's and that's looking to become the go to technical expert. The Role : Designing PLC software Siemens Office based The P erson: Controls Engineer Knowledge of industry regulations Commutable to Redhill Reference Number: BBBH211703 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Sam Claridge at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.PLC's, Controls, Automation Software Design, Sieman, Commissioning, Redhill, Crawley, Dorking, Sutton, Sevonoaks.
1st / 2nd Line Systems Engineer Location: Uckfield, East Sussex - Office based Salary: £25k - £30k Are you an experienced 1st line Support Engineer, perhaps with some 2nd line experience? Are you looking for progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Look no further. About the Role: Engage with clients offering system administration and continuous IT support. Demonstrate exceptional English verbal and written communication skills to effectively relay and document system details. Independently manage your workload and thrive as a vital member of our team. Post-probation, access to company pool vans is available. Occasionally, use of your personal vehicle might be necessary, with mileage remuneration provided. Why Join Us? Embark on a rewarding journey with a reputable managed services provider. For the right individual, there is a clear path to handling the technical dimensions of our business. Key Duties: Deliver both remote and on-site premium customer support. Promptly diagnose and rectify faults. Collaborate with partners and third-party companies to tackle challenges. Efficiently troubleshoot technical issues and uphold awareness of company policies. Essential Technical Skills: Microsoft Windows (all versions) experience to a high level. Active Directory (both on premises and Azure). Windows Server Environment 2016 and upward. Hyper-V virtualisation Microsoft 365 - including deployment and Intune/MDM Azure AD Connect. Backups (various and ability to use different applications). Networking - design/troubleshoot (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration and troubleshooting. PowerShell to a competent level including Azure modules. VPN Troubleshooting and administration. DNS troubleshooting and administration. Desired Technical Experience: Datto BCDR Datto Autotask Datto RMM Azure Virtual Server creation/management Microsoft Hyper Converged cluster configuration creation and maintenance, including storage spaces arrays. Candidates must possess a clean driving licence and be eligible for DBS (basic) checks.
Mar 29, 2024
Full time
1st / 2nd Line Systems Engineer Location: Uckfield, East Sussex - Office based Salary: £25k - £30k Are you an experienced 1st line Support Engineer, perhaps with some 2nd line experience? Are you looking for progression to a 2nd line role, with long-term goals set towards 3rd line, all while being supported by a forward-thinking company? Look no further. About the Role: Engage with clients offering system administration and continuous IT support. Demonstrate exceptional English verbal and written communication skills to effectively relay and document system details. Independently manage your workload and thrive as a vital member of our team. Post-probation, access to company pool vans is available. Occasionally, use of your personal vehicle might be necessary, with mileage remuneration provided. Why Join Us? Embark on a rewarding journey with a reputable managed services provider. For the right individual, there is a clear path to handling the technical dimensions of our business. Key Duties: Deliver both remote and on-site premium customer support. Promptly diagnose and rectify faults. Collaborate with partners and third-party companies to tackle challenges. Efficiently troubleshoot technical issues and uphold awareness of company policies. Essential Technical Skills: Microsoft Windows (all versions) experience to a high level. Active Directory (both on premises and Azure). Windows Server Environment 2016 and upward. Hyper-V virtualisation Microsoft 365 - including deployment and Intune/MDM Azure AD Connect. Backups (various and ability to use different applications). Networking - design/troubleshoot (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration and troubleshooting. PowerShell to a competent level including Azure modules. VPN Troubleshooting and administration. DNS troubleshooting and administration. Desired Technical Experience: Datto BCDR Datto Autotask Datto RMM Azure Virtual Server creation/management Microsoft Hyper Converged cluster configuration creation and maintenance, including storage spaces arrays. Candidates must possess a clean driving licence and be eligible for DBS (basic) checks.
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
.NET Developer - Fastest-Growing Internet Co Ever - Wolverhampton (Tech stack: .NET Developer, .NET 8, C#, Azure, Angular 17, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Engineer, Architect, .NET Developer) Our client is changing the way merchants and consumers connect with each other worldwide, and the change has barely started. In 2023, they were the fastest-growing internet company ever, and they drove more than £4 billion in revenue to local businesses. As they continue to evolve, their vision is to become the operating system for local commerce by providing an integrated suite of tools and services for local businesses to help them understand their customers better, compete effectively, and increase profits. To help them on this mission, they are looking for .NET Developer to work on the development of complex Greenfield software applications. .NET Developer applicants should have detailed knowledge of: .NET, .NET Core / ASP.NET MVC, C# and SQL Server. Our client can provide you with training into: .NET 8, Azure, Angular 17, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and SQL Server 2022. These positions come with an extensive benefits package including bonuses, pension, private medical healthcare, a training budget and 25 days holiday. Location: Wolverhampton, UK / Remote Working Salary: £40,000 - £70,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC
Mar 29, 2024
Full time
.NET Developer - Fastest-Growing Internet Co Ever - Wolverhampton (Tech stack: .NET Developer, .NET 8, C#, Azure, Angular 17, Multithreading, RESTful, Web API 2, JavaScript, Programmer, Full Stack Engineer, Architect, .NET Developer) Our client is changing the way merchants and consumers connect with each other worldwide, and the change has barely started. In 2023, they were the fastest-growing internet company ever, and they drove more than £4 billion in revenue to local businesses. As they continue to evolve, their vision is to become the operating system for local commerce by providing an integrated suite of tools and services for local businesses to help them understand their customers better, compete effectively, and increase profits. To help them on this mission, they are looking for .NET Developer to work on the development of complex Greenfield software applications. .NET Developer applicants should have detailed knowledge of: .NET, .NET Core / ASP.NET MVC, C# and SQL Server. Our client can provide you with training into: .NET 8, Azure, Angular 17, Solid, DRY, LINQ, multithreading, Microservices, RESTful, Web API 2, JavaScript, HTML5, Agile and SQL Server 2022. These positions come with an extensive benefits package including bonuses, pension, private medical healthcare, a training budget and 25 days holiday. Location: Wolverhampton, UK / Remote Working Salary: £40,000 - £70,000 + Bonus + Pension + Benefits Applicants must be based in the UK and have the right to work in the UK even though remote working is available. Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions! NOIRUKNETRECNOIRUKREC
REQ ID: 117433 JOB TITLE: Propulsion System Benchmarking Manager SALARY: £55,000 - £74,000 POSTING START DATE: 20/03/2024 POSTING END DATE: 03/04/2024 LOCATION: Gaydon JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the incredible potential of technology to build vehicles that not only offer a premium, all-encompassing digital experience, but that also make our customers lives better. WHAT TO EXPECT We are looking a highly skilled and experienced Propulsion System Benchmarking Chapter Lead to join our Powertrain department and support in JLR's ongoing transformation into a skills-based company and the continued development of Electrified Propulsion systems. This role will help shape the future company strategy by providing expertise in the field of Propulsion System Benchmarking. You'll have the opportunity to be involved in the development of future projects and building the team to support the development of Propulsion System Benchmarking across programmes. As the Propulsion System Benchmarking Chapter Lead you will be responsible for the coaching, mentoring and career growth of a group of Benchmarking Engineers and their allocation to Agile product squads. You will lead successful & timely delivery of competitor benchmarking workstreams, such as vehicle/system performance and feature content across globally available competitor products, providing competitive intelligence to support propulsion strategy & product delivery teams. This is great opportunity to develop our team and provide expertise and knowledge on best practise of benchmarking and competitive analysis techniques, with particular focus on Propulsion Attributes & System performance, alongside on & off-board vehicle customer feature experiences. Key Accountabilities and Responsibilities Provide mentoring, skills development and technical guidance to Chapter members. Directly support programme delivery through deployment of Chapter members within an Agile framework. Create capability and capacity roadmaps for current and future needs in support of JLR programme requirements (resource, skills, product roadmaps). Benchmarking plans, technical data & feature experiences communicated with clarity & transparency. Develop best practices for the Benchmarking Chapter, documented with common and consistent deployment. Collaboration with internal and external Chapter Leads and Technical experts. Develop relationships with external supplier/consultancies to leverage benchmarking resources & expertise. WHAT YOU WILL NEED Excellent knowledge of whole vehicle automotive systems. Knowledge of Powertrain Units & Systems design principles and attributes Experience in the delivery of complex projects in an Automotive Engineering environment, including evidence of process improvement activities and execution of Quality Operating Systems. Experience in Mentoring, skill development and technical guidance of the team, including Personal Development Plans Evidence of consistent and repeatable deployment of problem-solving techniques and virtual methods Excellent verbal and written communication skills to explain complex ideas confidently, reporting technical and business information across all levels in the organisation. SO WHY US? Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you'll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes JLR the perfect place to continue your journey. This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible. JLR is committed to equal opportunity for all.
Mar 29, 2024
Full time
REQ ID: 117433 JOB TITLE: Propulsion System Benchmarking Manager SALARY: £55,000 - £74,000 POSTING START DATE: 20/03/2024 POSTING END DATE: 03/04/2024 LOCATION: Gaydon JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to leverage the incredible potential of technology to build vehicles that not only offer a premium, all-encompassing digital experience, but that also make our customers lives better. WHAT TO EXPECT We are looking a highly skilled and experienced Propulsion System Benchmarking Chapter Lead to join our Powertrain department and support in JLR's ongoing transformation into a skills-based company and the continued development of Electrified Propulsion systems. This role will help shape the future company strategy by providing expertise in the field of Propulsion System Benchmarking. You'll have the opportunity to be involved in the development of future projects and building the team to support the development of Propulsion System Benchmarking across programmes. As the Propulsion System Benchmarking Chapter Lead you will be responsible for the coaching, mentoring and career growth of a group of Benchmarking Engineers and their allocation to Agile product squads. You will lead successful & timely delivery of competitor benchmarking workstreams, such as vehicle/system performance and feature content across globally available competitor products, providing competitive intelligence to support propulsion strategy & product delivery teams. This is great opportunity to develop our team and provide expertise and knowledge on best practise of benchmarking and competitive analysis techniques, with particular focus on Propulsion Attributes & System performance, alongside on & off-board vehicle customer feature experiences. Key Accountabilities and Responsibilities Provide mentoring, skills development and technical guidance to Chapter members. Directly support programme delivery through deployment of Chapter members within an Agile framework. Create capability and capacity roadmaps for current and future needs in support of JLR programme requirements (resource, skills, product roadmaps). Benchmarking plans, technical data & feature experiences communicated with clarity & transparency. Develop best practices for the Benchmarking Chapter, documented with common and consistent deployment. Collaboration with internal and external Chapter Leads and Technical experts. Develop relationships with external supplier/consultancies to leverage benchmarking resources & expertise. WHAT YOU WILL NEED Excellent knowledge of whole vehicle automotive systems. Knowledge of Powertrain Units & Systems design principles and attributes Experience in the delivery of complex projects in an Automotive Engineering environment, including evidence of process improvement activities and execution of Quality Operating Systems. Experience in Mentoring, skill development and technical guidance of the team, including Personal Development Plans Evidence of consistent and repeatable deployment of problem-solving techniques and virtual methods Excellent verbal and written communication skills to explain complex ideas confidently, reporting technical and business information across all levels in the organisation. SO WHY US? Bring all this to the home of premium innovation, and you'll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan, private medical cover and performance related bonus scheme. As a manager, you'll also be able to select one of our luxury premium vehicles to lease at a fraction of the cost. All this and more makes JLR the perfect place to continue your journey. This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage. Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible. JLR is committed to equal opportunity for all.
Junior Software Developer Join our client's team as a Junior Software Developer, a fantastic opportunity for an enthusiastic individual with a passion for web technologies. Responsibilities: Collaborate with diverse teams in designing, developing, and maintaining responsive web applications. Produce clean and efficient code following industry best practices. Participate in code reviews for quality assurance and provide constructive feedback. Work closely with senior developers to enhance technical skills and contribute to project success. Stay updated on emerging technologies and industry trends to continually improve skills. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). Strong understanding of JavaScript, HTML, and CSS. Familiarity with modern JavaScript frameworks/libraries (e.g., React, Vue.js, Angular). Exceptional problem-solving skills with meticulous attention to detail. Excellent communication and teamwork abilities. Eagerness to learn and adapt in a fast-paced environment. Desirable Skills: Experience with version control systems. Knowledge of server-side technologies. Familiarity with front-end build tools. Understanding of responsive design principles. Previous internship or project involvement in web development. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Junior Software Developer Join our client's team as a Junior Software Developer, a fantastic opportunity for an enthusiastic individual with a passion for web technologies. Responsibilities: Collaborate with diverse teams in designing, developing, and maintaining responsive web applications. Produce clean and efficient code following industry best practices. Participate in code reviews for quality assurance and provide constructive feedback. Work closely with senior developers to enhance technical skills and contribute to project success. Stay updated on emerging technologies and industry trends to continually improve skills. Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). Strong understanding of JavaScript, HTML, and CSS. Familiarity with modern JavaScript frameworks/libraries (e.g., React, Vue.js, Angular). Exceptional problem-solving skills with meticulous attention to detail. Excellent communication and teamwork abilities. Eagerness to learn and adapt in a fast-paced environment. Desirable Skills: Experience with version control systems. Knowledge of server-side technologies. Familiarity with front-end build tools. Understanding of responsive design principles. Previous internship or project involvement in web development. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
MRP / ERP Application Engineer Full Time, Permanent Salary - £30-45k DOE Location - Remote Car license is required for travel Are you a graduate with SQL experience looking for a role within the manufacturing software business, as if so, we would love to hear from you. The ideal candidate will have a good understanding of the manufacturing process and how all departments in this work, such as- Sales Quoting, Sales Order, Planning, Purchasing, Production, Quality, Goods In, Dispatch, and MRP/ERP systems. And for this role, you will be supporting customers' software needs and providing technical support both remotely and onsite. Responsibilities: Provide MRP/ERP technical support to customers via phone, email and onsite visits. Confidently offer training courses to customers, both onsite and within in-house training facilities. Complete onsite visits to troubleshoot issues. Assist customers in tailoring implemented software to better suit the needs of their business Create reports and dashboards to extract data from SQL databases Skills and Experience: Bachelors's degree in engineering or related field 3+ years of experience in MRP/ERP technical support, training, and applications engineering Strong problem-solving and troubleshooting skills Experience in a sheet/plate/tube manufacturing environment and a good understanding of all departments, including Sales Quoting, Sales Order, Planning, Purchasing, Production, Quality, Goods In, Dispatch Excellent communication and customer service skills Due to the nature of the role, a full driving license and access to a car is essential. We are looking for individuals who are driven, motivated, and have a desire to make an impact and grow their career. So if you have experience in MRP/ERP technical support and have exceptional customer service experience, this is the role for you!
Mar 29, 2024
Full time
MRP / ERP Application Engineer Full Time, Permanent Salary - £30-45k DOE Location - Remote Car license is required for travel Are you a graduate with SQL experience looking for a role within the manufacturing software business, as if so, we would love to hear from you. The ideal candidate will have a good understanding of the manufacturing process and how all departments in this work, such as- Sales Quoting, Sales Order, Planning, Purchasing, Production, Quality, Goods In, Dispatch, and MRP/ERP systems. And for this role, you will be supporting customers' software needs and providing technical support both remotely and onsite. Responsibilities: Provide MRP/ERP technical support to customers via phone, email and onsite visits. Confidently offer training courses to customers, both onsite and within in-house training facilities. Complete onsite visits to troubleshoot issues. Assist customers in tailoring implemented software to better suit the needs of their business Create reports and dashboards to extract data from SQL databases Skills and Experience: Bachelors's degree in engineering or related field 3+ years of experience in MRP/ERP technical support, training, and applications engineering Strong problem-solving and troubleshooting skills Experience in a sheet/plate/tube manufacturing environment and a good understanding of all departments, including Sales Quoting, Sales Order, Planning, Purchasing, Production, Quality, Goods In, Dispatch Excellent communication and customer service skills Due to the nature of the role, a full driving license and access to a car is essential. We are looking for individuals who are driven, motivated, and have a desire to make an impact and grow their career. So if you have experience in MRP/ERP technical support and have exceptional customer service experience, this is the role for you!
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Mar 29, 2024
Full time
Opportunity for a Lead Support Enginee r (Lead 2nd Line Support Engineer) to join a market leading tech company in Sheffield Salary up to £37,000 + fantastic benefits including bonus scheme , hybrid working , flexible holidays and more Apply online or contact Chris Hopley via / WHO WE ARE: We are dedicated to providing top-notch internet services to our customers. We pride ourselves on delivering reliable connectivity and exceptional customer support. As we continue to grow, we're seeking a Lead Support Engineer to lead our 2nd Line Support team in ensuring our customers receive the best service possible. OUR BENEFITS: Hybrid working Bonus scheme (profit share) Generous holiday allowance Your birthday off Training and development Enhanced maternity / paternity / adoption pay Westfield Healthcare Social events + much more! WHAT WILL YOU BE DOING? The Lead Support Engineer will lead and manage a team of Second Line Support technicians. You will provide technical guidance, support, and mentorship to team members as well as oversee the resolution of complex technical issues escalated from the first line support team. You will act as a point of contact for escalated customer queries, ensuring timely and effective resolution, and collaborate with other departments to implement process improvements and enhance service delivery. LEAD SUPPORT ENGINEER - ESSENTIAL SKILLS: Previous experience in a 2nd Line Support or Network Engineer role. Demonstrated leadership and team management skills. Strong communication and interpersonal abilities. Excellent problem-solving skills with a keen attention to detail. Ability to thrive in a fast-paced, collaborative environment. TO BE CONSIDERED Please either apply by clicking online or emailing me directly . For further information please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. Key skills: Proven second-line experience, Windows, Active Directory, Networking, Customer Support, technical leadership
Randstad Sourceright
Newcastle Upon Tyne, Tyne And Wear
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Mar 29, 2024
Full time
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join: