Role: 2nd Line Engineer Location: West London Salary: 25,000 to 30,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Benefits - Guaranteed Bonus / Location Allowance / Training / Great Team / Events / Clear progression Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Role: 2nd Line Engineer Location: West London Salary: 25,000 to 30,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Benefits - Guaranteed Bonus / Location Allowance / Training / Great Team / Events / Clear progression Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Apr 19, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
Apr 18, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: 35,000 - 40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: 35,000 - 40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
This is an excellent opportunity for an IT Support Analyst to join a large organisation in South West London to provide 1st & 2nd line IT Support. This role is based in Wimbledon and pays £38,000 + benefits. To be considered for this position you will have several years experience providing 1st & 2nd line BAU user support both deskside and remotely. My client has circa 130 members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office. The ideal candidate will have a strong Microsoft background, especially with: Windows 10 &/or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory &/or Azure AD Intune &/or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Any further experience with Sophos Antivirus, SonicWall firewalls, Azure, mimecast, Avaya VoIP and/or Windows Server & VMWare, would be beneficial but NOT essential. Working closely with the IT Manager you will be onsite full time in Wimbledon providing deskside user support, as well as remote support to members of staff on project customer sites. This role pays £38,000 + bonus, 26 days annual leave, pension, medical insurance and Bupa cash plan. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills and you are looking for a new exciting challenge, please send me your CV immediately.
Apr 18, 2024
Full time
This is an excellent opportunity for an IT Support Analyst to join a large organisation in South West London to provide 1st & 2nd line IT Support. This role is based in Wimbledon and pays £38,000 + benefits. To be considered for this position you will have several years experience providing 1st & 2nd line BAU user support both deskside and remotely. My client has circa 130 members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office. The ideal candidate will have a strong Microsoft background, especially with: Windows 10 &/or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory &/or Azure AD Intune &/or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Any further experience with Sophos Antivirus, SonicWall firewalls, Azure, mimecast, Avaya VoIP and/or Windows Server & VMWare, would be beneficial but NOT essential. Working closely with the IT Manager you will be onsite full time in Wimbledon providing deskside user support, as well as remote support to members of staff on project customer sites. This role pays £38,000 + bonus, 26 days annual leave, pension, medical insurance and Bupa cash plan. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills and you are looking for a new exciting challenge, please send me your CV immediately.
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
Apr 18, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
On-site Support Engineer - Working with a major client in Cambridge Up to £45,000 (depending on experience) Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients. They are looking for an enthusiastic 2nd Line On-site Engineer to come and join their team and work with a key client of theirs based in Cambridge. In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS. You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Experience supporting and managing a primarily Mac based estate, end user both remote and deskside. Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort. Broad and strong technical background with the Mac and Microsoft experience. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to Senior Executive level end-users. Minimum of 3+ years' experience within a similar role. Role and Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA's). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as needed. To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards. To develop, own and maintain customers technical site documentation - to include but not limited to Asset inventory, change management processes and Cyber policies. To promote Cyber awareness within the Customers community to help protect customers assets and data. Tech/Qualifications: Mac - OSX Support JAMF Microsoft OS: Windows 7, Windows 10; Microsoft 365; Microsoft Azure; Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 18, 2024
Full time
On-site Support Engineer - Working with a major client in Cambridge Up to £45,000 (depending on experience) Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK's top financial clients. They are looking for an enthusiastic 2nd Line On-site Engineer to come and join their team and work with a key client of theirs based in Cambridge. In this position you will get a chance to work with some of the latest technologies on the market, expanding across Mac and Windows OS. You will be part of a team that manages the life cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Experience supporting and managing a primarily Mac based estate, end user both remote and deskside. Experience of maintaining and administering solutions based on cloud-based platforms including AWS, Microsoft Azure and Office365, and the ability to evidence automating processes and procedures to reduce manual effort. Broad and strong technical background with the Mac and Microsoft experience. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to Senior Executive level end-users. Minimum of 3+ years' experience within a similar role. Role and Responsibilities: Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems. Providing end-user technical support, workarounds and resolutions within Service Level Agreements (SLA's). Provide technical support for multi-function devices, Telephony equipment and other specialised IT equipment. Escalate issues to relevant vendors/support functions as needed. To administer and maintain customers Active Directory, User accounts, Group Policy and File access control to agreed standards. To develop, own and maintain customers technical site documentation - to include but not limited to Asset inventory, change management processes and Cyber policies. To promote Cyber awareness within the Customers community to help protect customers assets and data. Tech/Qualifications: Mac - OSX Support JAMF Microsoft OS: Windows 7, Windows 10; Microsoft 365; Microsoft Azure; Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC's, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Apr 18, 2024
Full time
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC's, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Apr 16, 2024
Contractor
This is a great opportunity for an IT Support Engineer to join a rapidly growing business in Central London to provide 1st & 2nd line IT Support on a temporary 2 month contract. To be considered for this position you will have at least a years experience providing 2nd line BAU user support both deskside and remotely. With members of staff being supported by an IT team of 2. This role will be 5 days a week full time in the office, with occasional trips to other zone 1 offices. The ideal candidate will have a strong Microsoft background, with the following essential skills: Windows 10 or 11 Office 365 (SharePoint, Teams, One Drive & Exchange Online) Active Directory or Azure AD Intune or Endpoint Manager Building & setting up PC s, laptops, printers, wifi, and mobiles Working closely with the IT Director you will be onsite full time in Central London providing deskside user support, as well as remote support to members of staff. This role is paying £23.00 per hour including Employer NI and holiday entitlement. If you are an experienced IT Support Analyst, IT Support Engineer, IT Helpdesk Analyst or IT Service Desk Analyst with solid 1st & 2nd line BAU user support skills please apply.
Technical Support Engineer (1st/2nd End User Support) The role and company: Global Professional Services company requires a Technical Support Engineer/ End-User Support person, to work within the company's London office, providing 1st/ 2nd Line applications and system support duties from deskside or via MS Teams, encompassing computer software and hardware, network operating systems, PC applications, Internet services, multi-media, and messaging software, Assumes ownership role on providing applications and systems support, MS Teams, application and knowledge of network systems. You will be working in a team of 5 (UK and international based) The role will be an initial 6 to 12-month contract (inside IR35) with the potential for extensions. It will be office-based, and your working hours will vary on shifts between 7.30am to 6.00pm (days only, Monday to Friday), with some flexibility required for the odd weekend/ OT depending on projects. The role may also require you to travel to overseas office that are based in EMEA & South Africa. Core skills and experience require for the Technical Support Analyst are: Good experience of 1st/2nd Line support in a mid to large enterprise company, Blue Chip or similar professional services, in an End-User Support / Technical Support Analyst capacity. ITIL certification/ experience (ideally) Flexibility to work in a fast-paced, multi-task environment. Excellent knowledge of supporting PC workstations hardware and software including networking and communications interfaces and relationships. Strong support of Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook). Experience with PC Architecture - Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems. Experience providing on-call support via voice and remote access tools. Networks/ Security/ Software distribution knowledge, 2FA, SFTP, FTP, Ivanti, WSM, SCCM Smartphone configuration / support First class customer services/ communication skills Able to travel to international offices occasionally. Please note this role is based fully in the office For a full and comprehensive specification, please apply for the position - Technical Support Engineer (1st/2nd line End User Support)
Apr 15, 2024
Full time
Technical Support Engineer (1st/2nd End User Support) The role and company: Global Professional Services company requires a Technical Support Engineer/ End-User Support person, to work within the company's London office, providing 1st/ 2nd Line applications and system support duties from deskside or via MS Teams, encompassing computer software and hardware, network operating systems, PC applications, Internet services, multi-media, and messaging software, Assumes ownership role on providing applications and systems support, MS Teams, application and knowledge of network systems. You will be working in a team of 5 (UK and international based) The role will be an initial 6 to 12-month contract (inside IR35) with the potential for extensions. It will be office-based, and your working hours will vary on shifts between 7.30am to 6.00pm (days only, Monday to Friday), with some flexibility required for the odd weekend/ OT depending on projects. The role may also require you to travel to overseas office that are based in EMEA & South Africa. Core skills and experience require for the Technical Support Analyst are: Good experience of 1st/2nd Line support in a mid to large enterprise company, Blue Chip or similar professional services, in an End-User Support / Technical Support Analyst capacity. ITIL certification/ experience (ideally) Flexibility to work in a fast-paced, multi-task environment. Excellent knowledge of supporting PC workstations hardware and software including networking and communications interfaces and relationships. Strong support of Microsoft Office Suite of applications (Excel, Word, PowerPoint, Access, Outlook). Experience with PC Architecture - Windows Servers, AD, Group Policy, O365 and Windows 10 operating systems. Experience providing on-call support via voice and remote access tools. Networks/ Security/ Software distribution knowledge, 2FA, SFTP, FTP, Ivanti, WSM, SCCM Smartphone configuration / support First class customer services/ communication skills Able to travel to international offices occasionally. Please note this role is based fully in the office For a full and comprehensive specification, please apply for the position - Technical Support Engineer (1st/2nd line End User Support)
Role: 2nd Line Engineer Location: West London Salary: £25,000 to £30,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Benefits - Guaranteed Bonus / Location Allowance / Training / Great Team / Events / Clear progression Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 13, 2024
Full time
Role: 2nd Line Engineer Location: West London Salary: £25,000 to £30,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Benefits - Guaranteed Bonus / Location Allowance / Training / Great Team / Events / Clear progression Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 11, 2024
Full time
Position: Senior 2nd Line Engineer - MSP Location: City of London & Client sites when required. Package: £35,000 - £40,000 + Training & Career Progression A heavily cloud-focused Managed Service Provider is looking to add a Senior 2nd Line Engineer to their team to help manage an increasing workload, as a result of adding many new clients to their portfolio. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking formal Microsoft training. The Role: Provide technical support to a range of clients & users, relating to the following technologies: Windows Server, Office 365, Intune, SharePoint, and Azure Provide technical support for network connectivity; DNS/DHCP/TCP/IP, VPNs, Access Points Troubleshoot and resolve hardware related issues, including laptops, desktops, printers, mobile devices Provide deskside/onsite support Provide assistance & work with senior engineers on a range of projects Technical Skills Required: MSP experience is essential Office 365 & Exchange SharePoint Windows OS Active Directory Azure Hardware Networking - DNS / DHCP / TCP/IP Antivirus Software Excellent customer service Benefits Package: Genuine Career Progression! 24 Days Annual Leave + 8 Bank Holidays Specialist Microsoft Training - Office 365 & Azure Health & Dental insurance Pension Contributions Applications are being actively reviewed so ensure you apply ASAP to be in consideration for interviews! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Deskside Engineer Salary between £24,000 - £30,000 The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer. We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites. A bit about the job: In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support. Resolve technical issues and problems where possible or reassign appropriately Take ownership of Issues and Requests to completion including tickets raised to third parties Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you'll perform general IT duties and tasks Skills and experience we're looking for: Excellent collaboration and customer service skills The ability to multitask whilst working in a busy customer-focussed environment Proven experience in providing 1st & 2nd line end user support at all levels within an organisation A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies What you'll get for this role: Salary between £24,000 - £30,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on or send an email to
Sep 24, 2022
Full time
IT Deskside Engineer Salary between £24,000 - £30,000 The enthusiastic and friendly Deskside IT team is looking for someone with a passion for IT and providing customer service to join them as an IT Deskside Engineer. We appreciate people who have a real determination for making our teams better and want to make a difference within the Deskside team. If you have an excellent attitude working as part of a team and a keen desire for self-development and improving yourself, we would love to hear from you! The role is based in Norwich, but there will be an occasional need to work at other Aviva sites. A bit about the job: In this role you will be working as part of the Norwich Deskside team, where you will provide 1st and 2nd line technical support to colleagues based in Norwich. You will also work closely across various IT teams to ensure effective delivery of IT support. Resolve technical issues and problems where possible or reassign appropriately Take ownership of Issues and Requests to completion including tickets raised to third parties Provide IT help and support to Aviva staff, which covers desktop hardware and software used within Aviva. In addition to this you'll perform general IT duties and tasks Skills and experience we're looking for: Excellent collaboration and customer service skills The ability to multitask whilst working in a busy customer-focussed environment Proven experience in providing 1st & 2nd line end user support at all levels within an organisation A good technical understanding of: Windows 10, Microsoft Office 365, Microsoft MECM, Microsoft Active Directory Good understanding with mobile devices (iPhones, iPads), Microsoft Intune and Mobility/VPN technologies What you'll get for this role: Salary between £24,000 - £30,000 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Lacey Lane Mckoy a call on or send an email to
Deskside Engineer - 2nd Line Support Reading Perm Role Market Rate My client is looking for a Deskside Engineer to assist them on a perm basis. You will be supporting a number of VIP users and also other members of staff providing on-site BAU services at a 2nd Line standard Duties to include but not limited to - To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Working within a core site as part of a wider teams spread through other core sites and field. To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure. Key Skills Break fix Imac for new starters 2nd line support Windows 10 VIP Support If you are available and interested please apply today! Lorien Plc is acting as an Employment Agency in relation to this vacancy.
Nov 05, 2021
Full time
Deskside Engineer - 2nd Line Support Reading Perm Role Market Rate My client is looking for a Deskside Engineer to assist them on a perm basis. You will be supporting a number of VIP users and also other members of staff providing on-site BAU services at a 2nd Line standard Duties to include but not limited to - To provide high-quality, highly visible desk side and floor-walking support functions to the customer and log such activities through the call systems as work is completed. Working within a core site as part of a wider teams spread through other core sites and field. To install pre-defined computer 'images' onto desktop and laptop computers in the case of a serious system failure. Key Skills Break fix Imac for new starters 2nd line support Windows 10 VIP Support If you are available and interested please apply today! Lorien Plc is acting as an Employment Agency in relation to this vacancy.
1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.
Sep 14, 2021
Full time
1st / 2nd Line IT Support Engineer Location : London Euston Salary: £20,000 - 24,000 We are looking to add a 2nd Line IT Support Windows Engineer who will be based out of London Euston to join a small MSP for a high profile transport client. You will have the opportunity to be part of a growing 1st and 2nd line team with career opportunities to learn new technologies and be part of a Microsoft and windows environment. Due to the growth of the business, you will have career opportunities available to yourself being part of a team and company that has scaled from 20 people to 85 over the last 16 months. Responsibilities: Onsite escalation point for both users and client IT members Assisting Operational Delivery Manager with monitoring of ticket management across the team Provide 2nd line "deskside" technical support to customers on a variety of devices, systems and technologies, with elements of 1st line support also required via a "Tech Hub" facility Manage the incident and request queues for EUC, sharing workload amongst the team Create and maintain high quality technical documentation and provide accurate customer specific reports Essential Skills: Expert working knowledge of Microsoft Window 10 desktop operating systems Experience of managing Microsoft Active Directory Competent with Microsoft server operating systems An solid appreciation of application and OS deployment mechanisms Nice to haves: Knowledge of Cloud storage solutions, Sharepoint, Box, etc. Agile working environment experience Achieved, or be working towards, an MCSE MCITP qualification in Windows 10 Desktop Administration Experience of Mac OS and iOS devices This role is NOT like your average Managed Services role, but you aren't like most IT Support people, you love a complex problem and you want to learn how to take things to another level. Send your CV to Dan Rodrigues or call us on for a confidential chat on why this role and company is going to make you an absolute 2nd Line guru! This site is based near London Euston station but will be remote with site visits.
Entry 1st Line IT Engineer Erith Managed Services £18-20,000 The Atlas Recruitment Group are currently hiring for a 1st Line Support Engineer to join an established managed service provider based in Erith with strong work ties to the local area as well as UK wide. This organisation also offer bespoke software development to their customers so it's a varied technical environment and your work will primarily be on-site with a selection of customers providing 1st line support however there may be an occasional need to be office based. You will be primarily based on-site at one of their customers in Erith alongside a Senior Engineer so a Driving License and being local to the area is ideal. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has been in the industry for 6-12 months. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time This role will pay a starting salary of £18-20,000 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
Sep 14, 2021
Full time
Entry 1st Line IT Engineer Erith Managed Services £18-20,000 The Atlas Recruitment Group are currently hiring for a 1st Line Support Engineer to join an established managed service provider based in Erith with strong work ties to the local area as well as UK wide. This organisation also offer bespoke software development to their customers so it's a varied technical environment and your work will primarily be on-site with a selection of customers providing 1st line support however there may be an occasional need to be office based. You will be primarily based on-site at one of their customers in Erith alongside a Senior Engineer so a Driving License and being local to the area is ideal. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has been in the industry for 6-12 months. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time This role will pay a starting salary of £18-20,000 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.
Deskside Engineer - VIP Support London Based ASAP Start Market Rate MY client is looking for a Deskside Engineer who has experience in VIP Support, You will be supporting the client on 2nd line support with both hardware and software for all staff members which includes VIP's...... click apply for full job details
Sep 13, 2021
Full time
Deskside Engineer - VIP Support London Based ASAP Start Market Rate MY client is looking for a Deskside Engineer who has experience in VIP Support, You will be supporting the client on 2nd line support with both hardware and software for all staff members which includes VIP's...... click apply for full job details
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
Sep 09, 2016
We have two great vacancies working for a well known and rapidly expanding business in Speke to join a growing team of talented IT professionals. We require one 1st / 2nd line technical support/helpdesk engineer, and a deskside support engineer. This is a great opportunity to join a company who can offer great opportunities to learn new skills and progress your career.
The successful candidates will offer excellent service to a range of IT users, working with a variety of IT technologies. You should have a keen interest in IT and technology, and be familiar with technologies such as (not all essential):
* Windows 7/8/10 Desktops
* Microsoft Exchange
* Active Directory
* Windows Servers
* Software / Application Installation
* Computer Hardware - printers, computer builds, etc
Full training, both on the job by a team of highly skilled colleagues, with genuine opportunity for progression within an expanding business, where you can increase your technical abilities and begin to work with servers, networks and computer security.
Please apply with an up to date CV to be considered for this opportunity.
Keywords: 1st line support engineer, technical support engineer, helpdesk engineer, windows, servers, desktops, networks, virtualisation, vmware, citrix
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Sep 09, 2016
ICT Technician, IT Support, Analyst, Engineer, Service Desk, Deskside, 1st line, 2nd line, Windows, Microsoft, Active Directory, SCCM, Exchange, Outlook, Office 365, Apple, Mac, iPad, ITIL - Manchester, Permanent.
Morson International is pleased to offer this fantastic role on behalf of our client, which is currently seeking to recruit an ICT Technician who will be based at their client's site in Manchester, UK on a permanent basis.
Candidates should have the following knowledge and skills:
-Windows Operating Systems
-Microsoft Office Packages
-Active Directory
-Apple Mac OS
-Mobile device management - Apple/Android
-Imaging systems, SCCM, MDT, etc.
-General PC hardware maintenance
-ITIL
Tasks and Responsibilities:
-Assist with the delivery of ICT support services.
-Resolve service/support calls as directed by the Service Desk
-Provide users with technical support/assistance and report service issues in accordance with the Service Desk policies
-Stakeholder management - customer liaison at multiple levels
-Provide high-quality customer service
-Assist with project work as and when directed
Location: Manchester
Working Hours: 37.5 per week. Monday - Friday
Salary: £18,000 - £20,000 per annum - plus benefits
Please note that any successful applicants will need to undertake an enhanced DBS check for this position.
This is an excellent role where you will have the opportunity to build on your existing experience and gain new skills within a highly challenging and changing environment. Please send your CV and availability for immediate consideration.
Morson International is acting as an approved recruitment partner in relation to this vacancy.
For any further information, please contact us. Due to the number of CVs received, should you not hear back from Morson within seven days, your application has been unsuccessful on this occasion
Zoon is looking to recruit an experienced Hardware / Deskside Engineer to be based at a large multi national organisation near Macclesfiled. You will be joining a busy IT team that provides an array of support to all levels of the business.
Responsibilities Include:
· 1st and 2nd line technical support both deskside or via phone or email
· Maintenance of various Microsoft Server products - including Exchange and AD
· Software/Hardware installation and maintenance, with a focus on Lenovo and Apple hardware products
Experience of Windows 7 & 10, MS Office - especially Outlook 2010 is essential as is experience in 1st and 2nd line support within a corporate environment to VIP level.
This role is an immediate start and is offered initially on a 3-month contract with the possibility of extension. Please do not hesitate to apply if you meet the requirements detailed above.
Zoon Link is operating as an Employment Business for this vacancy
Sep 09, 2016
Zoon is looking to recruit an experienced Hardware / Deskside Engineer to be based at a large multi national organisation near Macclesfiled. You will be joining a busy IT team that provides an array of support to all levels of the business.
Responsibilities Include:
· 1st and 2nd line technical support both deskside or via phone or email
· Maintenance of various Microsoft Server products - including Exchange and AD
· Software/Hardware installation and maintenance, with a focus on Lenovo and Apple hardware products
Experience of Windows 7 & 10, MS Office - especially Outlook 2010 is essential as is experience in 1st and 2nd line support within a corporate environment to VIP level.
This role is an immediate start and is offered initially on a 3-month contract with the possibility of extension. Please do not hesitate to apply if you meet the requirements detailed above.
Zoon Link is operating as an Employment Business for this vacancy