Mac support - IT Technician - macOS & Windows

We're growing, and need a macOS and Windows IT Technician to join our established central London team providing IT services to SMEs. We provide support for macOS and Windows fleets and networks, with Google Apps, Office 365 and SAAS services. We use Amazon AWS and Azure for cloud services, and UniFi for network equipment.

We work across companies including fintech, consultancies, and marketing, advertising and PR agencies. Our clients are often small businesses that have grown rapidly. They want the flexibility they started off with — a neat fleet of MacBook Pros or ThinkPads, and G Suite or Office 365, and no internal network. But they need to get the hatches battened down, keep things simple as they grow, and address security needs.

Our clients tend to be in West End, City or Shoreditch locations. We don’t work outside London (but we do provide remote / satellite support to people in various locations.) They all do businesses that are interesting in different ways – likely you’ll find yourself taking an interest in their business. Because we work with our clients on an ongoing basis, we can work to find the right technical answer and the right long-term answer.

You’ll likely have a fixed site visit or two each week to a client that you get to know, where you act as their in-house IT person during your time on-site. The rest of the week, you might be taking help tickets, or out and about at other locations helping end users. Or, figuring out a better way of doing something – maybe automating a task that you find yourself or your colleagues having to do often.

We are a flat team who work collaboratively and without a management overhead. You’ll have the ability to help decide how our team works, what technologies we use, and what the best way of doing things is.

Most of us have a background as the IT manager in an agency or publishing environment. We like working as a team of IT providers instead because it’s a more collaborative and supportive environment, but has many of the same challenges, and interests. We are interested in anyone with similar experience, but open to other backgrounds and experience types also.

Our office is at WeWork. It’s a nice spot. Some of our clients are also at WeWork or other coworking spaces. We’re located on South Bank as it’s an easy trip to our client locations in the West End or tech city.

REQUIREMENTS

You must:

• Currently use macOS as your primary environment
• Have a good understanding of both macOS and Windows
• Be supportive and helpful, using your powers for good and not for evil

You should have experience in some of the following areas, and be confident that you have the aptitude to continue learning and progressing in all of them:

• macOS management with DEP, MDM, Munki and JumpCloud
• Windows Server, in particular Active Directory, RRAS and NPS, and file services
• NinjaRMM, TeamViewer and WebRoot
• Office 365 (including standalone, hybrid and AD synced)
• G-Suite (including Basic, Business and Enterprise)
• Amazon AWS including VPCs, site to site VPNs, Transit Gateways, security groups
• IP networking (IPv4 only, generally), using UniFi network equipment

Qualifications and Background:

• You don’t need a degree
• You do need to have relevant experience in IT in general and in macOS and Windows desktop support
• You do need to have good written and verbal communication
• You need to be London-based, or able to commute daily and reliably for an 0900 to 1730 day

BENEFITS

The salary for this role is £27,000 to £35,000 per year, depending on experience.

Our company is small and informal, but professional. We are a supportive environment and look out for one another. We have good equipment (all provided) and a nice office. We finish at 17:30 sharp, and we don’t bother one another after hours.

During desk-based work, you may work from home as much as you wish. During the working day, you may go to the gym or take any other activity for mental or physical health as you like.

This is a full-time, permanent role. Our company has grown slowly and steadily and we expect it to continue doing just that.