About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
Apr 11, 2024
Full time
Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
My client, an International law firm based in London, are looking for an information security operational analyst to join their growing team. This role would require you to be in the office 3 days per week (2 from home). The hiring manager would also like someone from a legal or Financial Services/Banking background and a CISSP and/or MSC in Information Security is a MUST. Role and Responsibilities (this is a broad but not exhaustive list): Monitor computer networks for security issues Investigate security breaches and other cybersecurity incidents Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs Document security breaches and assess the damage they cause / Policy reviews Work with the security team and the wider IT team and external security partners to perform tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard Stay current on IT security trends and news / Vendor security assessments Develop company-wide best practices for security / Network / Software / WIFI / Cloud / Messaging etc Assist in performing penetration testing / Monitoring and recording Risk and assessment Help colleagues install security software and understand information security best practice. Research security enhancements and make recommendations to management Stay up to date on information technology trends and security standards Qualifications and Experience: About the Information Security Operational Analyst role: The role of the Security Analyst will implement information security related tasks and focused on support and delivery, as advised and requested by the Head of Information Security (CISO). There are two streams of the organisational structure, Policy & Compliance and Operations. The skill set required for each is somewhat similar. However, will depend on what the candidate's experience preference and aptitude, aligned to educational and professional qualifications. Bachelor's degree in computer science or related field Certified Information Systems Security Professional (CISSP) or a MSC in Information Security is a must Certified Information Systems Auditor (CISA), or ISO Lead Auditor or Implementer qualification would be desirable for the role Experience in information security or related field Experience with computer network penetration testing and techniques Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts Ability to identify and mitigate network vulnerabilities and explain how to avoid them Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact A general background in working within IT, preferably within an Infrastructure or Application support/management role. Demonstrable experience facilitating IT Control audit activities. With Relevant IT Security or Information Risk Management qualifications (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA , or ISO Lead Auditor or Implementer qualification, would be advantages for the role and desirable. Experience working with large and extended Operational and Engineering teams Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 17, 2024
Full time
My client, an International law firm based in London, are looking for an information security operational analyst to join their growing team. This role would require you to be in the office 3 days per week (2 from home). The hiring manager would also like someone from a legal or Financial Services/Banking background and a CISSP and/or MSC in Information Security is a MUST. Role and Responsibilities (this is a broad but not exhaustive list): Monitor computer networks for security issues Investigate security breaches and other cybersecurity incidents Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs Document security breaches and assess the damage they cause / Policy reviews Work with the security team and the wider IT team and external security partners to perform tests and uncover network vulnerabilities Fix detected vulnerabilities to maintain a high-security standard Stay current on IT security trends and news / Vendor security assessments Develop company-wide best practices for security / Network / Software / WIFI / Cloud / Messaging etc Assist in performing penetration testing / Monitoring and recording Risk and assessment Help colleagues install security software and understand information security best practice. Research security enhancements and make recommendations to management Stay up to date on information technology trends and security standards Qualifications and Experience: About the Information Security Operational Analyst role: The role of the Security Analyst will implement information security related tasks and focused on support and delivery, as advised and requested by the Head of Information Security (CISO). There are two streams of the organisational structure, Policy & Compliance and Operations. The skill set required for each is somewhat similar. However, will depend on what the candidate's experience preference and aptitude, aligned to educational and professional qualifications. Bachelor's degree in computer science or related field Certified Information Systems Security Professional (CISSP) or a MSC in Information Security is a must Certified Information Systems Auditor (CISA), or ISO Lead Auditor or Implementer qualification would be desirable for the role Experience in information security or related field Experience with computer network penetration testing and techniques Understanding of firewalls, proxies, SIEM, antivirus, and IDPS concepts Ability to identify and mitigate network vulnerabilities and explain how to avoid them Understanding of patch management with the ability to deploy patches in a timely manner while understanding business impact A general background in working within IT, preferably within an Infrastructure or Application support/management role. Demonstrable experience facilitating IT Control audit activities. With Relevant IT Security or Information Risk Management qualifications (Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA , or ISO Lead Auditor or Implementer qualification, would be advantages for the role and desirable. Experience working with large and extended Operational and Engineering teams Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 17, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
For over 110 years Aston Martin has made the most exquisitely addictive performance sports cars. But no one builds an Aston Martin on their own. Behind these legends and landmarks are hundreds of dreamers, darers and doers who make extraordinary happen, every single day. That's why the name of everyone who has ever worn our famous wings is inscribed on the wall of our factory. As we embark on an exciting new era for the business, we need the very best people to write their own chapter on our journey to become the world's most desirable ultra-luxury British performance brand. Join us. Job Purpose: To lead the systems development and feature delivery of distributed functions within the electrified powertrain domain. Key Duties & Responsibilities: Analysing and organising stakeholder requirements Deriving system requirements from stakeholder requirements Identifying diagnostic requirements for the systems Through regular reviews, ensure on time delivery (SADs, feature maturity, etc.) Allocating system requirements to elements of the system and defining interfaces Drives issue resolution and, where required, mitigation plans Directs the workload of the systems engineering team for the given programme Developing logical, functional and system architecture diagrams Mapping system requirements into elements/components Support SOTIF (ISO21448) and Cyber Security (UNECE R155) aspects of the feature delivery Use of ASPICE for system and feature development Qualification & Experience: Knowledge of automotive product development (V-Cycle) from concept to launch completion. Knowledge of multiple automotive electronic systems from working as a systems architect on embedded systems in automotive or a related industry, e.g. aerospace. Experience of working in a cross functional team to tackle complex issue resolution. Must be able to manage large workloads in a high-pressure environment and prioritise accordingly. Network Protocols (CAN, FlexRay, LIN, Ethernet, Wifi). Diagnostics protocols and knowledge of UDS/ODX. Experience of system integration engineering and software delivery. Experience of working in a cross functional team to tackle complex issue resolution. Experience of managing technical delivery through Tier 1 suppliers. In depth working knowledge of complex real time operating systems. Experience Authoring technical documentation in requirements capture tools e.g. Doors, Polarion. Experience of Autosar SW architecture. Experience of E2E communication protection. Advanced knowledge of DBC and FIBEX Automotive standards for serial data/communication level. Experience of cross functional leadership. Experience of more than one of the following commodities is preferred: infotainment, connected services, switchgear, lighting, body electronics, power management, EDS, ADAS, powertrain (electrified), chassis Technical engineering background and a knowledge of using calculation and analysis to drive design. Appropriate / related engineering degree. Behaviours: Effective facilitation and influencing skills. Strong stakeholder management skills. Good problem-solving skills. Team player & able to collaborate with others. Analytical mindset and critical thinking. Builds positive and constructive relationships and is aware of others' needs and uses this to work well together. Works effectively with others to achieve goals e.g. recognises how different contributions and ways of working led to success. Notices issues and seeks to address customer concerns. Considers their impact on others and makes efforts to communicate effectively. Has a range of communication styles to draw on and able to flex between these as needed. Has skilled and accurate planning capability including identifying risks and devising contingencies. Self-starter and driven to succeed. Confident presenter Experience of Polarian (requirements tool). Experience in Vector Can tools and CAPL scripts. Experienced Microsoft Office user. Experienced user of Mentor VSA Networks tool and/or PREEvision Must be able to manage large workloads in a high-pressure environment and prioritise accordingly. Belong at Aston Martin We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
Apr 17, 2024
Full time
For over 110 years Aston Martin has made the most exquisitely addictive performance sports cars. But no one builds an Aston Martin on their own. Behind these legends and landmarks are hundreds of dreamers, darers and doers who make extraordinary happen, every single day. That's why the name of everyone who has ever worn our famous wings is inscribed on the wall of our factory. As we embark on an exciting new era for the business, we need the very best people to write their own chapter on our journey to become the world's most desirable ultra-luxury British performance brand. Join us. Job Purpose: To lead the systems development and feature delivery of distributed functions within the electrified powertrain domain. Key Duties & Responsibilities: Analysing and organising stakeholder requirements Deriving system requirements from stakeholder requirements Identifying diagnostic requirements for the systems Through regular reviews, ensure on time delivery (SADs, feature maturity, etc.) Allocating system requirements to elements of the system and defining interfaces Drives issue resolution and, where required, mitigation plans Directs the workload of the systems engineering team for the given programme Developing logical, functional and system architecture diagrams Mapping system requirements into elements/components Support SOTIF (ISO21448) and Cyber Security (UNECE R155) aspects of the feature delivery Use of ASPICE for system and feature development Qualification & Experience: Knowledge of automotive product development (V-Cycle) from concept to launch completion. Knowledge of multiple automotive electronic systems from working as a systems architect on embedded systems in automotive or a related industry, e.g. aerospace. Experience of working in a cross functional team to tackle complex issue resolution. Must be able to manage large workloads in a high-pressure environment and prioritise accordingly. Network Protocols (CAN, FlexRay, LIN, Ethernet, Wifi). Diagnostics protocols and knowledge of UDS/ODX. Experience of system integration engineering and software delivery. Experience of working in a cross functional team to tackle complex issue resolution. Experience of managing technical delivery through Tier 1 suppliers. In depth working knowledge of complex real time operating systems. Experience Authoring technical documentation in requirements capture tools e.g. Doors, Polarion. Experience of Autosar SW architecture. Experience of E2E communication protection. Advanced knowledge of DBC and FIBEX Automotive standards for serial data/communication level. Experience of cross functional leadership. Experience of more than one of the following commodities is preferred: infotainment, connected services, switchgear, lighting, body electronics, power management, EDS, ADAS, powertrain (electrified), chassis Technical engineering background and a knowledge of using calculation and analysis to drive design. Appropriate / related engineering degree. Behaviours: Effective facilitation and influencing skills. Strong stakeholder management skills. Good problem-solving skills. Team player & able to collaborate with others. Analytical mindset and critical thinking. Builds positive and constructive relationships and is aware of others' needs and uses this to work well together. Works effectively with others to achieve goals e.g. recognises how different contributions and ways of working led to success. Notices issues and seeks to address customer concerns. Considers their impact on others and makes efforts to communicate effectively. Has a range of communication styles to draw on and able to flex between these as needed. Has skilled and accurate planning capability including identifying risks and devising contingencies. Self-starter and driven to succeed. Confident presenter Experience of Polarian (requirements tool). Experience in Vector Can tools and CAPL scripts. Experienced Microsoft Office user. Experienced user of Mentor VSA Networks tool and/or PREEvision Must be able to manage large workloads in a high-pressure environment and prioritise accordingly. Belong at Aston Martin We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs. We celebrate diversity and are seeking applicants who can bring something different. Please speak to us if there is anything you need to support making an application with us.
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they're currently looking for a 3rd Line Service Desk Engineer to join their expanding team.The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies' clients to ensure the performance and reliability of their IT systems run seamlessly.You will have the opportunity to be involved in projects, if you don't have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper - V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview.For further details about the role, please contact us ASAP.
Apr 17, 2024
Full time
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they're currently looking for a 3rd Line Service Desk Engineer to join their expanding team.The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies' clients to ensure the performance and reliability of their IT systems run seamlessly.You will have the opportunity to be involved in projects, if you don't have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper - V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview.For further details about the role, please contact us ASAP.
An exciting opportunity for an MES Engineer to join the Engineering team of a leading manufacturer opening a brand new site in the Derbyshire region. You will use various software packages to develop and manage process control across the production processes onsite. Client Details The company is a well-established player in their industry, boasting a workforce of over 2000 dedicated employees. With a strong commitment to innovation and quality, they pride themselves on their ability to deliver top-notch products and services to their clients. Description In this position you will use various software packages to develop and manage process control across the production process. You will be responsible for production IT improvement projects across the site. Work with NPI Project and process engineers to implement new products to existing and new production lines. Troubleshoot and solve production-based IT systems. Ensure customer satisfaction maintaining systems uptime, providing fit for purpose systems, ensuring robust systems and ease of working. Liaise with third party support / suppliers. When necessary. Assist Group production IT to Implement and maintain internationally recognised standards for systems Cyber security and the implementation of IT solutions (hardware and software.) Monday - Friday 08:30 - 17:00 / 15:30 Finish Friday Profile You will have experience of a manufacturing environment, ideally with knowledge of assembly processes, as well as: Recognised qualification in either Mechanical/Electrical or Electronic Engineering An understanding or control systems engineering & software is essential for this role Network management & troubleshooting skills (Wi-Fi/Ethercat/LAN/WAN) Flexible approach to work is required Job Offer Salary of circa £42,000 + bonus Generous Pension Scheme Extensive Benefits Package Potential for growth
Apr 17, 2024
Full time
An exciting opportunity for an MES Engineer to join the Engineering team of a leading manufacturer opening a brand new site in the Derbyshire region. You will use various software packages to develop and manage process control across the production processes onsite. Client Details The company is a well-established player in their industry, boasting a workforce of over 2000 dedicated employees. With a strong commitment to innovation and quality, they pride themselves on their ability to deliver top-notch products and services to their clients. Description In this position you will use various software packages to develop and manage process control across the production process. You will be responsible for production IT improvement projects across the site. Work with NPI Project and process engineers to implement new products to existing and new production lines. Troubleshoot and solve production-based IT systems. Ensure customer satisfaction maintaining systems uptime, providing fit for purpose systems, ensuring robust systems and ease of working. Liaise with third party support / suppliers. When necessary. Assist Group production IT to Implement and maintain internationally recognised standards for systems Cyber security and the implementation of IT solutions (hardware and software.) Monday - Friday 08:30 - 17:00 / 15:30 Finish Friday Profile You will have experience of a manufacturing environment, ideally with knowledge of assembly processes, as well as: Recognised qualification in either Mechanical/Electrical or Electronic Engineering An understanding or control systems engineering & software is essential for this role Network management & troubleshooting skills (Wi-Fi/Ethercat/LAN/WAN) Flexible approach to work is required Job Offer Salary of circa £42,000 + bonus Generous Pension Scheme Extensive Benefits Package Potential for growth
IT Infrastructure Support - London Onsite/Hybrid working available - salary up to 45,000 IT Infrastructure Support required for a leading client based in central London. My client is currently seeking an IT Infrastructure Engineer to come on board to Overseeing the internal IT infrastructure and the company's IT security procedures. Acting as a liaison with external software providers, negotiating software renewals. Collaborating with the cyber team and broader administration team to maintain ISO standards compliance. Keys skills, Previous Support experience Previous IT Security experience Strong Microsoft Office 365 experience Overseeing the company's internal IT infrastructure and its IT security protocols. Engaging with external software providers, managing software renewal negotiations. Working with the cyber team and the broader administration team to maintain continuous ISO standards compliance. CompTIA S+ (or equivalent), M365 Certified: Fundamentals, M365 Certified: Modern Desktop Administrator Associate, or M365 Certified: Teams Administrator Associate. Candidates possessing expertise in M365 Certified: Administrator Expert, SANS GMON, SANS GCWN, SANS GCIA, and/or SANS GSOC would be preferred Salary - our client is offering a salary of up to 40,000 - 45,000 per annum for this opportunity Interested!?! Please send your up-to-date CV to Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers. Crimson is acting as an employment business in regards to this vacancy
Apr 17, 2024
Full time
IT Infrastructure Support - London Onsite/Hybrid working available - salary up to 45,000 IT Infrastructure Support required for a leading client based in central London. My client is currently seeking an IT Infrastructure Engineer to come on board to Overseeing the internal IT infrastructure and the company's IT security procedures. Acting as a liaison with external software providers, negotiating software renewals. Collaborating with the cyber team and broader administration team to maintain ISO standards compliance. Keys skills, Previous Support experience Previous IT Security experience Strong Microsoft Office 365 experience Overseeing the company's internal IT infrastructure and its IT security protocols. Engaging with external software providers, managing software renewal negotiations. Working with the cyber team and the broader administration team to maintain continuous ISO standards compliance. CompTIA S+ (or equivalent), M365 Certified: Fundamentals, M365 Certified: Modern Desktop Administrator Associate, or M365 Certified: Teams Administrator Associate. Candidates possessing expertise in M365 Certified: Administrator Expert, SANS GMON, SANS GCWN, SANS GCIA, and/or SANS GSOC would be preferred Salary - our client is offering a salary of up to 40,000 - 45,000 per annum for this opportunity Interested!?! Please send your up-to-date CV to Crimson for immediate review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn 250 worth of vouchers. Crimson is acting as an employment business in regards to this vacancy
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 17, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
DV Cleared - SIEM Engineer/ Security Response Engineer/ ArcSight - 6 months+ - 600- 650 pd Inside IR35 - Full time on site Hampshire Looking for a number of DV Cleared ArcSight Specialists who have a strong experience with creating and maintaining design, installation and support documentation. All applicants must hold an active DV clearance Skills and Responsibilities: Design and automate the installation of COTS software products on RHEL and Windows Operating systems. Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset Experience of creating bespoke custom (Flex/Regx) Connectors Knowledge of PowerShell Creating and maintaining design, installation and support documentation Design and automate the installation of COTS software products on RHEL and Windows Operating systems Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset DV Cleared - ArcSight SME/ Cyber Security Consultant - 6 months+ - 600- 650 pd Inside IR35 - Full time on site Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Apr 17, 2024
Contractor
DV Cleared - SIEM Engineer/ Security Response Engineer/ ArcSight - 6 months+ - 600- 650 pd Inside IR35 - Full time on site Hampshire Looking for a number of DV Cleared ArcSight Specialists who have a strong experience with creating and maintaining design, installation and support documentation. All applicants must hold an active DV clearance Skills and Responsibilities: Design and automate the installation of COTS software products on RHEL and Windows Operating systems. Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset Experience of creating bespoke custom (Flex/Regx) Connectors Knowledge of PowerShell Creating and maintaining design, installation and support documentation Design and automate the installation of COTS software products on RHEL and Windows Operating systems Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset DV Cleared - ArcSight SME/ Cyber Security Consultant - 6 months+ - 600- 650 pd Inside IR35 - Full time on site Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they re currently looking for a 3rd Line Service Desk Engineer to join their expanding team. The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies clients to ensure the performance and reliability of their IT systems run seamlessly. You will have the opportunity to be involved in projects, if you don t have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Apr 17, 2024
Full time
3rd Line Engineer Watford Up to £40,000 DOE Our client is well-established Managed Service Provider (MSP) based in Watford; they re currently looking for a 3rd Line Service Desk Engineer to join their expanding team. The successful 3rd Line Engineer will be the escalation point of a friendly team. Providing a high-level service to the companies clients to ensure the performance and reliability of their IT systems run seamlessly. You will have the opportunity to be involved in projects, if you don t have experience in this area, there is scope for training and development. The job role will involve: Answering 3rd line support queries via phone, email or on-site. Monitoring and maintaining server performance. Troubleshooting hardware and software problems. Installing and configuring new systems. Providing technical support to customers. Assisting on projects. Migration projects Mentoring the team. The ideal candidate will have: Experience in 3rd line support. Extensive experience in network and server support. Good understanding of networking concepts. Working with storage and backup. VMWare / Hyper V. Cyber Security. Good knowledge O365 /Azure / Exchange /Intune / Onedrive / Sharepoint. Excellent problem-solving skills. Ability to work well both independently and as part of a team. It is desirable that the candidate has experience working within the MSP sector and working knowledge of the following: Worked for an MSP. Involved in projects. If you feel you have the necessary skills and experience for this 3rd Line Engineer role, please apply now for immediate consideration and interview. For further details about the role, please contact us ASAP.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
Apr 17, 2024
Full time
Job: Security Architect Location: Reading, UK, Hybrid Job Type: Permanent Job Description We are seeking a highly skilled and experienced Security Architect to join our team who will be responsible for development of the Security Architecture that ensures the appropriate protection of all aspects of security, (people, process, electronic, data, physical) in Spring Fibre. You will be a subject matter expert and provide security guidance and recommendations to technology/business teams and contribute toSpring's security policies, standards, and guidelines related to information and Network security. This is a technical role and suitable for someone who has hands on experience in Cybersecurity. Responsibilities Help develop an Enterprise Security Architecture Framework, including patterns for identity & authentication, authorization and access control, cryptographic key and certificate management, auditing and security monitoring, data leakage prevention, privacy enhancement & protection and other standards in alignment with Enterprise Architect platforms. Establish metrics and monitoring to report the effectiveness and efficiency of the Security Architecture function. Identify, register and maintain security risks throughout their lifetimes, including agreeing treatment of risks with their owners, and reporting &escalating to Internal Audit and the CIO, when necessary. Develop, review and update security & privacy policies & standards and provide awareness guidelines, implementation and exceptions advice. Engage with owners & custodians of BAU IT systems to understand the architecture, data flow and security controls in their systems. Conduct periodic security compliance assessments and ISO 27001/2 reviews of BAU IT applications, infrastructures & ISMS. Review the security posture of potential M&A acquisition targets. Requirement Mapping long term business requirements to security architecture frameworks such as NIST, CIS etc. Experience delivering Hybrid Cloud and Internet facing applications with a strong focus on cyber security. Broad hands-on knowledge of Firewalls, intrusion detection systems, data encryption, and other industry-standard techniques and practices. Strong knowledge of IT infrastructure, IP Networking, security best practices, and automation technologies. Application security: including but not limited to: authentication, identity and access management, auditing, use of cryptography, data security, privacy enhancing technologies, web services security, OWASP, threat & vulnerability management and secure code development methodologies. Infrastructure security: including but not limited to: network security, host security, database security, device security, VPNs & SSLs, secure file transfers, security event monitoring, malware security and cyber security. Operational security: including but not limited to: incident management, change & patch management, data centre & physical security, backups, DR & BCP, outsourcing, managed services, cloud computing, asset management, cryptographic keys & certificate management, PCI DSS and DPA compliance and ISO 27001/2. Analysing network security controls, including Firewall and Router security configuration. Preferred Delivering the security review processes and frameworks, with full audit trail. Managing multiple security assessments and changing priorities, simultaneously Ensuring Security Architecture Review is built into group wide and business specific processes for acquiring and developing new technology,including developing any needed processes. Aligning business requirements to complex security architecture frameworks. Skills Required: In depth knowledge of: Firewall: Juniper/Cisco/PaloAlto. Onion Security, Splunk, Suricata, Kali. Application Security. Identity and Access Management. Data Protection. Endpoint Security. Cyber Security Operations. Experienced with Threat Modelling. Pen testing and basic incident response. Scripting languages ( python, or PowerShell/building dashboards/au-tomating common tasks) Preferred: Experience in designing systems against a zero-trust architecture. Experience with designing SOC architectures (ie SIEM, SOAR and vulnerability management solutions). Expert-level certification in either AWS or Azure, with a Security specialization. Experience in working within regulated environments, such as PCI-DSS Experience in defining secure development life cycles. Qualifications Bachelor's Degree in either Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Math, Physics. CISSP, Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC2) Certification, Microsoft Azure Solutions Architect, or AWS Solutions Architect.
DV Cleared - SIEM Engineer/Security Response Engineer/ArcSight - 6 months+ - £600-£650 pd Inside IR35 - Full time on site Hampshire Looking for a number of DV Cleared ArcSight Specialists who have a strong experience with creating and maintaining design, installation and support documentation. All applicants must hold an active DV clearance Skills and Responsibilities: Design and automate the installation of COTS software products on RHEL and Windows Operating systems. Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset Experience of creating bespoke custom (Flex/Regx) Connectors Knowledge of PowerShell Creating and maintaining design, installation and support documentation Design and automate the installation of COTS software products on RHEL and Windows Operating systems Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset DV Cleared - ArcSight SME/Cyber Security Consultant - 6 months+ - £600-£650 pd Inside IR35 - Full time on site Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Apr 17, 2024
Contractor
DV Cleared - SIEM Engineer/Security Response Engineer/ArcSight - 6 months+ - £600-£650 pd Inside IR35 - Full time on site Hampshire Looking for a number of DV Cleared ArcSight Specialists who have a strong experience with creating and maintaining design, installation and support documentation. All applicants must hold an active DV clearance Skills and Responsibilities: Design and automate the installation of COTS software products on RHEL and Windows Operating systems. Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset Experience of creating bespoke custom (Flex/Regx) Connectors Knowledge of PowerShell Creating and maintaining design, installation and support documentation Design and automate the installation of COTS software products on RHEL and Windows Operating systems Configure, maintain and support ArcSight SIEM toolset (ESM, SmartConnectors, Logger and ArcMC) Investigating/Resolving issues with ArcSight SIEM toolset DV Cleared - ArcSight SME/Cyber Security Consultant - 6 months+ - £600-£650 pd Inside IR35 - Full time on site Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job. Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Job Title - IT Operations Analyst Sector - Finance Salary - £25,000 - £30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - £25,000 - £30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.