*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Mar 05, 2024
Full time
*No Agencies*
Job Title: Technical Support Consultant
Location: Remote with Access to Northampton
Salary: £18,000 - £23,000 (depending on experience)
Job Type: Full Time, Permanent (The primary support hours are 9 am - 5:30 pm Monday-Friday, with an expectation for all team members to be available on-call as required).
Imagefast Limited, a renowned technology consulting company based in Northampton, is seeking a skilled technical support consultant to join our team. This is a fantastic opportunity to work remotely on supporting our clients cutting-edge solutions while contributing to the success of a leading technology firm.
Job Role:
We are seeking a Technical Support Consultant to join our support team based remotely but must be able to occasionally commute to Northampton / Milton Keynes for team meetings and training. This role is ideal for a graduate looking to enhance their skillset in the field of IT.
Responsibilities:
Provide 1st, 2nd, and 3rd line Technical Support to a diverse range of clients.
Support various technologies, including MS SharePoint, Document Management, K2 Workflow, and other software.
Draft and maintain support documentation (technical and process).
Contribute to the internal knowledge base within the support team and relevant areas.
Adhere to appropriate departmental procedures and practices, such as auditing requirements, control procedures, and incident management.
Participate in application monitoring activities to proactively manage and avoid incidents.
Manage (issuing and updating) support tickets.
Ideal Candidate:
Committed, organized, and ambitious.
Willingness to learn and develop expertise in evolving IT applications.
Excellent interpersonal skills, with empathy towards end users on every support call.
Ability to work on customer sites occasionally and be on-call outside of support hours.
Proactive in challenging the status quo and seeking improvements within the team's methods and processes.
Capability to naturally assess when to escalate issues or work autonomously.
Join Imagefast Limited and become an integral part of a team that values innovation, continuous learning, and a collaborative approach to providing top-notch technical support. Apply now by submitting your CV and a cover letter outlining your relevant experience. Shape your career in IT with Imagefast Limited!
Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
The Schools of King Edward VI in Birmingham
Birmingham, UK
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Jun 23, 2023
Full time
The mission of the King Edward VI Foundation (the “Foundation”) is to make Birmingham the best place to be educated in the UK. A progressive, influential educational charity, King Edward VI Foundation’s reputation is underpinned by a long and distinguished history. King Edward’s School was established in 1552 by King Edward VI, part of the early growth of secular education in England. In the late 19th century, our five grammar schools and King Edward VI High School for Girls were an early step in extending secondary education for girls and boys.
The 21st century has brought the formation of the King Edward VI Academy Trust, a means of expanding from our original five grammar schools to a current family of eleven academies and two independent schools. Six of the academies are selective; five are comprehensive, some serving Birmingham’s most deprived communities. To serve the city’s children, we recognise that we need to provide a diverse range of schools: independent as well as Academies, selective and also comprehensive. And we believe that those schools need to be accessible to all, regardless of ethnic, religious and social background.
The further development of digital practices and use of technology is integral to the above, and the purpose of this role is to nurture and support this development via the organisation’s Single Central Enterprise Platform (SCEP), among other priorities. The SCEP, running on Microsoft 365, provides a solution to the organisation for collaboration and communication.
We are looking to appoint a well-qualified, experienced and highly motivated individual to join the central Digital and Technology team and fulfil this critical position to manage the organisation’s Single Central Enterprise Platform (SCEP), running on Microsoft 365.
Our schools have achieved great things by managing their individual digital initiatives, particularly during the pandemic. Now it is time for all parts of the organisation to work collectively in advancing and joining up its digital infrastructure and thereby contributing to the Foundation’s work towards achieving its objectives and realising its mission.
The person appointed will have extensive knowledge of using and configuring the latest M365 technologies in addition to managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook and more. Experience of working in an educational environment is desirable. The person appointed must be committed to promoting and safeguarding the welfare of the students at the school.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Principal responsibilities and duties
Be the central point of contact for all matters relating the Microsoft 365 Single Central Enterprise Platform (SCEP).
Be responsible for Exchange, End point manager, SharePoint online, Power Apps, Power Automate, Intune, O365 security compliance, DLP.
Monitor M365 and react accordingly to any data or cyber-security concerns.
Be responsible for ensuring that administrative rights of users are monitored and controlled appropriately.
Ensure effective change controls are implemented to allow the multiple organisations of the organisation to co-exist within a shared environment.
Responsibility for ensuring that the organisation’s email protection solutions are monitored and that any held/delayed emails are released within a timely manner.
The backup of M365 is automated using an external solution, however the post holder will be responsible for monitoring this service to assure compliance and disaster recovery readiness in the event of a critical incident.
Create policy documents for consumption across the organisation.
Ensure that the M365 SCEP meets and maintains compliance with the DfE’s Digital and Technology standards for schools and colleges.
Work closely and collaboratively with our schools, in particular the school-based technical leads to ensure the M365 SCEP meets operational needs.
Provide additional capacity to the Digital and Technology team with migrating schools to the M365 SCEP on an ad-hoc basis to
Work or support any work undertaken with any third-parties as required to deliver the responsibilities listed above.
As a central support service, our working model must be driven by the needs of our schools. Therefore, please be aware that staff are required to take the majority of annual leave during non-term time.
General responsibilities and duties
To develop a clear understanding of the Foundation’s vision, mission and strategic aims and to actively support these.
To remain up to date with the Foundation’s policies, procedures and code of conduct and always uphold these.
To remain committed to the safeguarding of all of our students.
To identify and undertake relevant training to enable continuing professional development, where resources allow.
To prepare for and proactively engage in the performance review cycle with your line manager.
To attend appropriate internal and external meetings, as directed by your line manager.
To undertake such other duties as are agreed as being in keeping with the general nature of the job and its grade.
The successful candidate will be required to fulfil an enhanced DBS check.
This job description reflects the current requirements of the post. As duties and responsibilities change and develop due to changes in organisational and other circumstances, so the actual duties and responsibilities will vary from the particulars of this job description. Job descriptions will be updated or amended from time to time to reflect such changes.
Person Specification
Knowledge and experience
Essential
Extensive knowledge of using and configuring latest M365 technologies
Experience and knowledge of managing, configuring and administrating a shared tenancy for a complex organisation, InTune, Sharepoint, Teams, OneDrive, Outlook
Experience of managing organisation wide IT projects and engaging with key stakeholders with the aim of standardisation, unification and simplification
Experience of contributing to a process improvement or change project
Experience of managing contracts with suppliers
Knowledge of infrastructure, software solutions, Microsoft Server technologies, networking, security and storage systems
Demonstrable experience of working in an IT /technical management environment within an educational organisational setting
Desirable
Education sector experience
Prior experience of working within a similar role
Practical experience of cloud migrations
Experience with wider infrastructure technologies
Skilled at providing training and support
Qualifications
Essential
University degree in computing or related or equivalent work experience
Desirable
Current and relevant Microsoft Certification
Competencies & Skills
Essential
Demonstrable experience of supporting a shared M365 environment
Technical IT skills
Strong communication skills
Strong attention to detail
Demonstrates a strong commitment to providing excellent customer service
Task delivery, accuracy, detail and completion
Good project management skills; systematic approach to problem solving
Demonstrable good written and verbal communication skills
Ability to work well under pressure
Strong ability to work as a part of a team
Aptitude and attitude appropriate for development within the role.
Ability to deliver quality support and to deliver at pace
Flexible and proactive (ability to drive change)
Ability to influence and persuade others
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
Desirable
Training & presenting skills
Ability to work flexible hours
Experience using Microsoft Learn to assimilate required knowledge
A full job description and an application pack for this post, can be found at: https://www.schoolsofkingedwardvi.co.uk/foundation/job-opportunities/
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Database Support Analyst £40,000 - £50,000 Edinburgh - hybrid Head Resourcing is pleased to be working with our Edinburgh based financial services client as they look to hire a talented Database Support Analyst. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. This role offers a unique opportunity to someone with a technical support background seeking a new challenge. In this role you will support the Database Administrator as well as work alongside members of the infrastructure, development, and business operational teams to support and maintain the suite of development, test, and live MS SQL and Oracle databases. This will primarily be a 1st line databases platform support role but will offer career progression into a fully-fledged database administrator by gaining exposure to all aspects of database administration. Key Responsibilities: Daily proactive monitoring of the database estate Monitor database estate health and performance Act as first level support for general database platform troubleshooting Assist with vendor and development supplied scripts Assist with the creation of new databases Assist with the configuration of database resilience and backup strategies Assist with the configuration of database maintenance solutions Assist with the automation of non-automated database support activities Skills: Experience in technical support Exposure to RDBMS ideally MSSQL or Oracle Basic experience of SQL scripting Basic experience of server architecture and virtualization Exposure to database management tools e.g. SQLPLUS, MSSQL Management Studio, Oracle PL/SQL Developer etc Sound interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Apr 20, 2024
Full time
Database Support Analyst £40,000 - £50,000 Edinburgh - hybrid Head Resourcing is pleased to be working with our Edinburgh based financial services client as they look to hire a talented Database Support Analyst. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. This role offers a unique opportunity to someone with a technical support background seeking a new challenge. In this role you will support the Database Administrator as well as work alongside members of the infrastructure, development, and business operational teams to support and maintain the suite of development, test, and live MS SQL and Oracle databases. This will primarily be a 1st line databases platform support role but will offer career progression into a fully-fledged database administrator by gaining exposure to all aspects of database administration. Key Responsibilities: Daily proactive monitoring of the database estate Monitor database estate health and performance Act as first level support for general database platform troubleshooting Assist with vendor and development supplied scripts Assist with the creation of new databases Assist with the configuration of database resilience and backup strategies Assist with the configuration of database maintenance solutions Assist with the automation of non-automated database support activities Skills: Experience in technical support Exposure to RDBMS ideally MSSQL or Oracle Basic experience of SQL scripting Basic experience of server architecture and virtualization Exposure to database management tools e.g. SQLPLUS, MSSQL Management Studio, Oracle PL/SQL Developer etc Sound interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Database Support Analyst 40,000 - 50,000 Edinburgh - hybrid Head Resourcing is pleased to be working with our Edinburgh based financial services client as they look to hire a talented Database Support Analyst. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. This role offers a unique opportunity to someone with a technical support background seeking a new challenge. In this role you will support the Database Administrator as well as work alongside members of the infrastructure, development, and business operational teams to support and maintain the suite of development, test, and live MS SQL and Oracle databases. This will primarily be a 1st line databases platform support role but will offer career progression into a fully-fledged database administrator by gaining exposure to all aspects of database administration. Key Responsibilities: Daily proactive monitoring of the database estate Monitor database estate health and performance Act as first level support for general database platform troubleshooting Assist with vendor and development supplied scripts Assist with the creation of new databases Assist with the configuration of database resilience and backup strategies Assist with the configuration of database maintenance solutions Assist with the automation of non-automated database support activities Skills: Experience in technical support Exposure to RDBMS ideally MSSQL or Oracle Basic experience of SQL scripting Basic experience of server architecture and virtualization Exposure to database management tools e.g. SQLPLUS, MSSQL Management Studio, Oracle PL/SQL Developer etc Sound interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Apr 19, 2024
Full time
Database Support Analyst 40,000 - 50,000 Edinburgh - hybrid Head Resourcing is pleased to be working with our Edinburgh based financial services client as they look to hire a talented Database Support Analyst. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow. This role offers a unique opportunity to someone with a technical support background seeking a new challenge. In this role you will support the Database Administrator as well as work alongside members of the infrastructure, development, and business operational teams to support and maintain the suite of development, test, and live MS SQL and Oracle databases. This will primarily be a 1st line databases platform support role but will offer career progression into a fully-fledged database administrator by gaining exposure to all aspects of database administration. Key Responsibilities: Daily proactive monitoring of the database estate Monitor database estate health and performance Act as first level support for general database platform troubleshooting Assist with vendor and development supplied scripts Assist with the creation of new databases Assist with the configuration of database resilience and backup strategies Assist with the configuration of database maintenance solutions Assist with the automation of non-automated database support activities Skills: Experience in technical support Exposure to RDBMS ideally MSSQL or Oracle Basic experience of SQL scripting Basic experience of server architecture and virtualization Exposure to database management tools e.g. SQLPLUS, MSSQL Management Studio, Oracle PL/SQL Developer etc Sound interesting? Apply now! Head Resourcing is committed to being an inclusive business where diversity is valued and celebrated. Diversity to us, includes but is not limited to: educational background, socio-economic background, neurodiversity, age, marriage and civil partnership status, veteran status, gender, gender identity, gender reassignment, sexual orientation, disability, religion or belief, race and ethnicity. As such we welcome enquiries and applications from everyone. We will be happy discuss with you any workplace adjustments you need in order to be at your best during the recruitment process.
Varied is the best way to describe this role! If you are in IT Support, maybe working as a IT Systems Analyst or in 2nd Line Support / Desktop Support and are looking to be involved with lots of technology AND the odd project, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. Whatever your career progression goals are, progressing technically, into management or other roles are all possible over time. Even relocation to other global offices in mainland Europe or America could be possible! As the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2nd line support within a Windows environment, deploy laptop / desktop and mobile devices, installation, configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, audio visual and cyber security would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS as an excellent programme of AWS training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support / Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based onsite in Cheshire. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Varied is the best way to describe this role! If you are in IT Support, maybe working as a IT Systems Analyst or in 2nd Line Support / Desktop Support and are looking to be involved with lots of technology AND the odd project, you will love this role. The company are great, too. Operating within a sector that is growing rapidly and with great links to the local community, this global company are innovative and contributing to making the world a better place. Whatever your career progression goals are, progressing technically, into management or other roles are all possible over time. Even relocation to other global offices in mainland Europe or America could be possible! As the digital workplace analyst, you will help deliver IT support services to the business. This could be 1st line or 2nd line support within a Windows environment, deploy laptop / desktop and mobile devices, installation, configuration, support and troubleshooting of Windows platforms, Office 365, terminal services, Active Directory and Citrix. This role would suit someone with a varied technical background. Not necessarily in depth across all areas but certainly a good background with 1st and 2nd line support and ideally within a Windows desktop and Windows server / microsoft server IT infrastructure environment. Exposure to networking or Cisco IOS such as routing or port definition, audio visual and cyber security would be desirable. Not only will you have good technical skills but also excellent customer service and end user experience we are looking for people who not only want to progress their IT career (lots of opportunity) but who have a real passion for IT, a keen and eager attitude, desire to learn and develop and importantly a genuine wish to help and therefore provide the best possible service through IT, delivering a fantastic customer experience. We are looking for someone who has either taken their first AWS exam or is working towards it or alternatively someone who is keen to develop in the field of AWS as an excellent programme of AWS training will be provided! Duties and skills required will be varied and so you must be adaptable, they could include Design and rollout of desktop/ laptop builds latest Wintel OS Service Desk requests 1st Line, 2nd Line Technical Support / Desktop support Cisco IOS tasks e.g. VLAN, static routing advantageous Cloud Services (AWS) Firewall management skills would be an advantage ITIL Have a keen sense of service with excellent communications skills Based onsite in Cheshire. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. Follow us on LinkedIn, Twitter and Facebook. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
IT Administrator (1st line support engineer) Our client is looking for an IT Support Engineer (First line support) to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites. (Mainly Exeter and £mileage is provided.) Commercial experience in IT is not necessary, although it would be advantageous - if you have recently completed an IT qualification such as a computing degree or IT apprenticeship, we'd love to hear from you. Key responsibilities: Logging service desk support tickets taken by phone or email. Speaking with end users on the phone as part of the helpdesk role. Gathering Information and resolving technical issues, escalating as required. Documentation and updating of documentation. Build and setup of new Laptops, mobile phones and tablets. Occasional visits to site for setups and troubleshooting. Opportunity to get involved with in-house IT projects in house. Installing or changing software to fix issues (Windows patching, PDQ deploy). Remotely accessing hardware or software for clients to make changes and fix problems. Providing technical assistance for general questions and problems. Desk-side assistance as required for regional HQ or site visits. Resolving problems 1st line issues, i.e. printing, desktops, 4G routers. Triage of incoming support tickets from all regions. Assist with additional duties and tasks as assigned by the line manager. Adding and removing users from Office 365. Below are the technologies you'll be learning about and working with: Vmware Vsphere 7.x. Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized). Windows 10, 11 + Dell Clients. Office 365 Client side, MS Teams. MS Azure Admin. MS 365 Admin, Security etc. Freshdesk. Sophos. Forcepoint & Mimecast. Teams and 8 x 8 Telephony Key Competencies: Flexible approach to working Excellent organisation skills Ability to learn on the job. Full UK driving licence with suitable transport for travelling to site. Willingness to travel as needed. Essential requirements: Formal IT qualifications or relevant experience Full UK Driving licence Own a vehicle for travel between sites The benefit package for this role includes: Annual Bonus Scheme 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days) Pension scheme Perks Employee Discount Scheme Employee Assistance Programme Annual Volunteering Day If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To £24,000 + benefits.
Apr 19, 2024
Full time
IT Administrator (1st line support engineer) Our client is looking for an IT Support Engineer (First line support) to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites. (Mainly Exeter and £mileage is provided.) Commercial experience in IT is not necessary, although it would be advantageous - if you have recently completed an IT qualification such as a computing degree or IT apprenticeship, we'd love to hear from you. Key responsibilities: Logging service desk support tickets taken by phone or email. Speaking with end users on the phone as part of the helpdesk role. Gathering Information and resolving technical issues, escalating as required. Documentation and updating of documentation. Build and setup of new Laptops, mobile phones and tablets. Occasional visits to site for setups and troubleshooting. Opportunity to get involved with in-house IT projects in house. Installing or changing software to fix issues (Windows patching, PDQ deploy). Remotely accessing hardware or software for clients to make changes and fix problems. Providing technical assistance for general questions and problems. Desk-side assistance as required for regional HQ or site visits. Resolving problems 1st line issues, i.e. printing, desktops, 4G routers. Triage of incoming support tickets from all regions. Assist with additional duties and tasks as assigned by the line manager. Adding and removing users from Office 365. Below are the technologies you'll be learning about and working with: Vmware Vsphere 7.x. Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized). Windows 10, 11 + Dell Clients. Office 365 Client side, MS Teams. MS Azure Admin. MS 365 Admin, Security etc. Freshdesk. Sophos. Forcepoint & Mimecast. Teams and 8 x 8 Telephony Key Competencies: Flexible approach to working Excellent organisation skills Ability to learn on the job. Full UK driving licence with suitable transport for travelling to site. Willingness to travel as needed. Essential requirements: Formal IT qualifications or relevant experience Full UK Driving licence Own a vehicle for travel between sites The benefit package for this role includes: Annual Bonus Scheme 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days) Pension scheme Perks Employee Discount Scheme Employee Assistance Programme Annual Volunteering Day If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To £24,000 + benefits.
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne fully office based Salary: £24,000-£25,000pa Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Apr 19, 2024
Full time
Job Title: IT Business Analyst & Hardware Technician Location: Ashton-under-Lyne fully office based Salary: £24,000-£25,000pa Job purpose: Providing Tier 1 IT Support to the business. Main Duties: Staff the Service Desk telephone line during core business hours. Be the initial response for all IT related requests into the Service Desk. Triage calls not automatically allocated an SLA within the Service Desk. Investigate and solve all IT requests that come into the Service Desk to the best of their ability. Escalate to 2nd line support where there are knowledge gaps within processes or where they cannot solve a call. Manage service desk requests and liaise with external Suppliers on requests that are serviced externally. Also ensure that these requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the handling and communication between the Company user base and Service Desk process from initial point of contact through to notification of resolution Administrate the movement of Company IT hardware within the Service Desk and associated spreadsheet registers. Administrate the allocation and movement of Company IT software and licenses within the Service Desk and associated spreadsheet registers. Skills/Experience Have a sound knowledge of MS applications(O365 experience would be a bonus) Ability to work independently and as part of a team Have sound knowledge of all business processes around applications used in a busy IT department within a medium to large business. Be able to install, configure and administrate all applications used within the business on the laptop\desktop of Company users. If you'd like to learn more about this role, please get in touch with Natalie! Please only apply if you have the right to work in the UK. Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Apr 19, 2024
Full time
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 19, 2024
Full time
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
IT Technical Support EngineerGloucestershire£27,500 Are you an IT graduate or have 1 to 2 years of experience in an IT Support Capacity? Want to be involved in helping to shape a company's digital road map, including AI integration and AR/VR applications? Interested in occasional overseas travel to international sites? Read on! This role will see you as a crucial member of this businesses internal and impactful IT team! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Apr 19, 2024
Full time
IT Technical Support EngineerGloucestershire£27,500 Are you an IT graduate or have 1 to 2 years of experience in an IT Support Capacity? Want to be involved in helping to shape a company's digital road map, including AI integration and AR/VR applications? Interested in occasional overseas travel to international sites? Read on! This role will see you as a crucial member of this businesses internal and impactful IT team! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
1st Line PKI Engineer Brief Overview of role / project: Are you dynamic, self-motivated, and a team player with a customer-focused mind-set? Knowledge and understanding of routers, switches and firewalls would be advantageous, attention to detail with right first-time attitude is key. Can you understand a variety of network designs and topologies, to enable the delivery of PKI CA Certificate Management? Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of PKI CA Certificate renewals for a prestigious customer? This is your world and your opportunity to transform it for the better. Your role We are looking for someone with a Flexible, Dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team 1st Line PKI engineer to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with attention to detail a must. Primary Daily duties will be the PKI CA Certificate renewals. For the successful candidate we will also provide Development and Progression for you to deliver a mixture of general 1st line network support activities and Impact assessments alongside your primary function. Mandatory Skills (Candidate must have all) : Attention to detail with right first-time attitude A Self-motivated self-starter and Process orientated Ability to clearly articulate to internal customers. Understanding of Change processes would be beneficial Provide input into reports to the customer and management. Basic understanding of Networks knowledge would be preferable. Shift working 4 on 4 off - Days and Nights 100% office based role Working Pattern: Shift working 4 on 4 off, 12 hour shifts- Days and Nights Project People is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Seasonal
1st Line PKI Engineer Brief Overview of role / project: Are you dynamic, self-motivated, and a team player with a customer-focused mind-set? Knowledge and understanding of routers, switches and firewalls would be advantageous, attention to detail with right first-time attitude is key. Can you understand a variety of network designs and topologies, to enable the delivery of PKI CA Certificate Management? Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of PKI CA Certificate renewals for a prestigious customer? This is your world and your opportunity to transform it for the better. Your role We are looking for someone with a Flexible, Dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team 1st Line PKI engineer to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with attention to detail a must. Primary Daily duties will be the PKI CA Certificate renewals. For the successful candidate we will also provide Development and Progression for you to deliver a mixture of general 1st line network support activities and Impact assessments alongside your primary function. Mandatory Skills (Candidate must have all) : Attention to detail with right first-time attitude A Self-motivated self-starter and Process orientated Ability to clearly articulate to internal customers. Understanding of Change processes would be beneficial Provide input into reports to the customer and management. Basic understanding of Networks knowledge would be preferable. Shift working 4 on 4 off - Days and Nights 100% office based role Working Pattern: Shift working 4 on 4 off, 12 hour shifts- Days and Nights Project People is acting as an Employment Business in relation to this vacancy.
1st Line PKI Engineer Brief Overview of role / project: Are you dynamic, self-motivated, and a team player with a customer-focused mind-set? Knowledge and understanding of routers, switches and firewalls would be advantageous, attention to detail with right first-time attitude is key. Can you understand a variety of network designs and topologies, to enable the delivery of PKI CA Certificate Management? Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of PKI CA Certificate renewals for a prestigious customer? This is your world and your opportunity to transform it for the better. Your role We are looking for someone with a Flexible, Dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team 1st Line PKI engineer to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with attention to detail a must. Primary Daily duties will be the PKI CA Certificate renewals. For the successful candidate we will also provide Development and Progression for you to deliver a mixture of general 1st line network support activities and Impact assessments alongside your primary function. Mandatory Skills (Candidate must have all) : 1st Line PKI Certificate renewal Attention to detail with right first-time attitude A Self-motivated self-starter and Process orientated Ability to clearly articulate to internal customers. Understanding of Change processes would be beneficial Provide input into reports to the customer and management. Basic understanding of Networks knowledge would be preferable. Shift working 4 on 4 off - Days and Nights 100% office based role Working Pattern (Mon-Fri, Shifts, on-call): Shift working 4 on 4 off - Days and Nights Project People is acting as an Employment Business in relation to this vacancy.
Apr 19, 2024
Seasonal
1st Line PKI Engineer Brief Overview of role / project: Are you dynamic, self-motivated, and a team player with a customer-focused mind-set? Knowledge and understanding of routers, switches and firewalls would be advantageous, attention to detail with right first-time attitude is key. Can you understand a variety of network designs and topologies, to enable the delivery of PKI CA Certificate Management? Do you want to make a difference and change the way the world works? Do you want to collaborate and achieve together with group of committed people to enable the delivery of PKI CA Certificate renewals for a prestigious customer? This is your world and your opportunity to transform it for the better. Your role We are looking for someone with a Flexible, Dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team 1st Line PKI engineer to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with attention to detail a must. Primary Daily duties will be the PKI CA Certificate renewals. For the successful candidate we will also provide Development and Progression for you to deliver a mixture of general 1st line network support activities and Impact assessments alongside your primary function. Mandatory Skills (Candidate must have all) : 1st Line PKI Certificate renewal Attention to detail with right first-time attitude A Self-motivated self-starter and Process orientated Ability to clearly articulate to internal customers. Understanding of Change processes would be beneficial Provide input into reports to the customer and management. Basic understanding of Networks knowledge would be preferable. Shift working 4 on 4 off - Days and Nights 100% office based role Working Pattern (Mon-Fri, Shifts, on-call): Shift working 4 on 4 off - Days and Nights Project People is acting as an Employment Business in relation to this vacancy.
We are looking to recruit for a Senior Service Desk Analyst to be based at the Walker Building in Birmingham. The role requires you to be a point of technical advice for the Service Desk team, managing queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. Working inside the Service Desk team, you'll promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be working closely with the team manager on continuously improving the level of service provided. This is a fast-paced environment that requires a self-starter demeanour throughout. What you'll do Provide 1st, 2nd line user support and assistance to all members of the company, ensuring that all incidents and requests are dealt with within SLA Respond to requests for IT assistance and service from end users, dealing with enquiries efficiently and effectively in a polite and courteous manner Log and categorise customer interactions concisely and efficiently, while taking ownership and following these up to completion Provide guidance, direction and training to co-workers Act as an escalation point and technical lead for major outages Use knowledge and experience to assess and analyse a situation and apply judgement to invoke the incident process, minimise impact and effectively resolve the incident What you'll need 3 years minimum experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role A dynamic individual with a positive and determined demeanour Excellent customer service & communication skills Proactive and professional team player Experience of building and maintaining excellent relationships with customers Experience of applying processes and procedures IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role ITIL Foundation V4 qualification (or working towards) Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Apr 19, 2024
Full time
We are looking to recruit for a Senior Service Desk Analyst to be based at the Walker Building in Birmingham. The role requires you to be a point of technical advice for the Service Desk team, managing queries, prioritising calls and ensuring timely resolutions, whilst continually looking to improve service provision and efficiency. Working inside the Service Desk team, you'll promote high standards, ensure operational requirements are met and collaborate with other teams to investigate problems and minimise service disruption. You will be working closely with the team manager on continuously improving the level of service provided. This is a fast-paced environment that requires a self-starter demeanour throughout. What you'll do Provide 1st, 2nd line user support and assistance to all members of the company, ensuring that all incidents and requests are dealt with within SLA Respond to requests for IT assistance and service from end users, dealing with enquiries efficiently and effectively in a polite and courteous manner Log and categorise customer interactions concisely and efficiently, while taking ownership and following these up to completion Provide guidance, direction and training to co-workers Act as an escalation point and technical lead for major outages Use knowledge and experience to assess and analyse a situation and apply judgement to invoke the incident process, minimise impact and effectively resolve the incident What you'll need 3 years minimum experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role A dynamic individual with a positive and determined demeanour Excellent customer service & communication skills Proactive and professional team player Experience of building and maintaining excellent relationships with customers Experience of applying processes and procedures IT troubleshooting skills Delivering a consistent first-class service to customer Experience of working in a user support role ITIL Foundation V4 qualification (or working towards) Self-motivated with the ability to multi- task and prioritise workload Flexible approach to work with the ability to adapt to change What we offer in return for your hard work and commitment Free Bus & Coach travel for yourself Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner 50% discount for friends and family on full fares on our coach services Life Assurance Company pension Employee Assistance programme Private online GP service National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date. Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
IT Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
Apr 19, 2024
Full time
IT Technical Support Engineer Gloucestershire 27,500 Are you an IT graduate? Have you already got 1 to 2 years of experience in an IT Support Capacity? If so, and you want to be involved in helping shape a company's digital road map (including AI integration and AR/VR applications), read on! This role will see you as a crucial member of this businesses internal and impactful IT team ( NOT an MSP ), and provide you with occasional overseas travel to international sites! You will contribute to the support and enhancement of the IT infrastructure, ensuring seamless connectivity and availability of their IT systems across the entire organisation. Job Description Provisioning, maintaining, monitoring, and supporting end-user hardware, operating systems, and client software. Managing and supporting IT infrastructure equipment, including physical and virtual servers, storage arrays, network switches, firewalls, wireless access points, phone systems, and mobile devices. Responding to technical support calls from staff members or clients, providing effective communication to resolve issues promptly. Testing disaster recovery procedures to ensure business continuity. Assisting with ad-hoc project work for the Group IT department. Person Specification Previous experience providing 1st and 2nd line IT support is essential. Knowledge and experience of supporting a mixture of Hardware and Software vendors and platforms. Experience with Microsoft Azure and Office 365. Knowledge or experience of Oracle and SQL database management and Crystal Reports is desirable but NOT essential.
In Technology Group
Burton-on-trent, Staffordshire
Location : Burton-Upon-Trent, Staffordshire Salary : GBP 26,000 plus fantastic benefits Interviewing Immediately - Apply Now My client is one of the longest serving telecoms company who are looking an ambitious IT Support Engineer who join their ever growing team! We are looking for someone who is looking to excel and hit the ground running in a well exposed 1st and 2nd Line Service Desk / Telecoms position. As mentioned, this is an amazing chance for somebody to be challenged every day, cover a wide scope of new and existing technologies, and to progress through the ranks as a result! . Ideal candidates will have a significant experience working within an IT/Telecoms support environment, whilst also having a strong technical stack across Windows OS/Server, Troubleshooting, Server/Desktop Support, Networking and Routing/Switching. My client also understand the importance of employee progression, hence why the successful candidate will be exposed to paid training and progression programmes, as well as a company car to travel to their client sites. We are looking for someone with the following skills - Windows OS/Server IT/Telecom Support Experience Hardware, Software & Network Troubleshooting Server/Desktop Support Existing 1st and 2nd Line Service Desk Experience Networking stack - DNS, DHCP, TCP/IP, Routing & Switching If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Location : Burton-Upon-Trent, Staffordshire Salary : GBP 26,000 plus fantastic benefits Interviewing Immediately - Apply Now My client is one of the longest serving telecoms company who are looking an ambitious IT Support Engineer who join their ever growing team! We are looking for someone who is looking to excel and hit the ground running in a well exposed 1st and 2nd Line Service Desk / Telecoms position. As mentioned, this is an amazing chance for somebody to be challenged every day, cover a wide scope of new and existing technologies, and to progress through the ranks as a result! . Ideal candidates will have a significant experience working within an IT/Telecoms support environment, whilst also having a strong technical stack across Windows OS/Server, Troubleshooting, Server/Desktop Support, Networking and Routing/Switching. My client also understand the importance of employee progression, hence why the successful candidate will be exposed to paid training and progression programmes, as well as a company car to travel to their client sites. We are looking for someone with the following skills - Windows OS/Server IT/Telecom Support Experience Hardware, Software & Network Troubleshooting Server/Desktop Support Existing 1st and 2nd Line Service Desk Experience Networking stack - DNS, DHCP, TCP/IP, Routing & Switching If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer - Up to 30K - Leicester One of the largest, and most successful manufacturing companies wants to invest in your future! They have an exciting opportunity for an ambitious and enthusiastic IT Support Engineer to join their growing IT Team. This is an outstanding opportunity for an IT Professional who is wanting to take their career to the next level. They are offering a fantastic benefits scheme, which includes an extensive range of training/development & potential progression opportunities, which highlights the incredible opportunity they are giving candidates for progression and growth. Ideal candidates will have experience with Active Directory, Office 365, Windows OS / Server, Azure AD, and excellent customer service and a technical background to IT. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programme to develop your technical skillset. Skillset: Windows OS / Server Microsoft Stack (Microsoft 365, Office 365, SharePoint & Intune) Active Directory Azure AD 1st Line Experience Technical, hands-on IT Support experience Hardware/Software Support Vast Troubleshooting Excellent customer service To apply, send me your CV directly to me at henry com I am also operating heavily across the Leicester area, working with some of the largest companies in the East Midlands, so if you are looking for a new position, please do not hesitate to send your CV regardless, as it is likely I will have an excellent opportunity for you in the IT Sector! Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
IT Support Engineer - Up to 30K - Leicester One of the largest, and most successful manufacturing companies wants to invest in your future! They have an exciting opportunity for an ambitious and enthusiastic IT Support Engineer to join their growing IT Team. This is an outstanding opportunity for an IT Professional who is wanting to take their career to the next level. They are offering a fantastic benefits scheme, which includes an extensive range of training/development & potential progression opportunities, which highlights the incredible opportunity they are giving candidates for progression and growth. Ideal candidates will have experience with Active Directory, Office 365, Windows OS / Server, Azure AD, and excellent customer service and a technical background to IT. You will be exposed to the latest technology in the market, as well as being constantly enrolled in the company's training programme to develop your technical skillset. Skillset: Windows OS / Server Microsoft Stack (Microsoft 365, Office 365, SharePoint & Intune) Active Directory Azure AD 1st Line Experience Technical, hands-on IT Support experience Hardware/Software Support Vast Troubleshooting Excellent customer service To apply, send me your CV directly to me at henry com I am also operating heavily across the Leicester area, working with some of the largest companies in the East Midlands, so if you are looking for a new position, please do not hesitate to send your CV regardless, as it is likely I will have an excellent opportunity for you in the IT Sector! Built on a foundation of industry-leading technology, a world-class team, and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.