Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 17, 2024
Full time
Employer description: Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers. Established for over 30 years and with a £6M turnover and strong balance sheet, the company's facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution. Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Job overview: As part of your IT Apprenticeship role you will provide 1st and 2nd Level Service Desk / Remote Support, basic maintenance and low complexity system builds / installation across the Sota Solutions portfolio of services. You will shadow existing permanent members of the team, throughout the learning cycle, until either the end of their programme or until they are ready to move on. Aside from on-going developmental support, your role may be perceived as the equivalent of a Service Desk Analyst or Service Delivery Engineer roles in all other respects, depending on the individuals on-going attainment. Salary: £15,000 per annum. Main responsibilities: Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies Manage calls from customers and log tickets into the Sota Service Desk Management Tool Ensure all problems are progressed in line with Sota best practice Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction to provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion Continuously strive to improve the efficiency and quality of the service Ensure compliance with all policies, processes and procedures mandated by the company Required skills: Has a keen interest in IT Demonstrates good interactive and communications skills Please Note - Being able to drive is preferred but not essential as long as you are within an hour commute. Personal qualities: Is well organised and practical, with a logical, diagnostic approach to problem solving Pays careful, close attention to detail Has an appreciation of what may be involved in supporting and installing IT hardware and software solutions and is keen to develop IT skills and capabilities Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working week: 37.5 hours, Monday to Friday, 8:45am - 5:15pm. Benefits: Pension Life Assurance Income Protection Perkbox Membership Free use of on-site swimming pool Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
At Macquarie, we are working to create lasting value for our communities, our clients, and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? In this role, within Market Operations, you will develop your skills in all aspects of Margining & Collateral, a critical function supporting & controlling trade activity for our Commodities & Global Markets operating group. This role will give you the opportunity to develop your skills across a range of asset classes including, OTC Commodities, Fixed Income, Currencies & Equity Derivatives and Futures Clearing. You will learn how to manage margin calls and ensure client reports are issued accurately. As part of a team, you will respond to all margin calls and queries received from clients & counterparties, investigate margin call disputes, and identify their root causes. The role will also give you the opportunity to collaborate with our strategic change partners and a range of Sales & Trading desks on new business initiatives. What you offer You will have excellent written and verbal communication skills You will be self-motivated, proactive, risk-aware, and resilient You will operate with a positive & collaborative approach. You will have a degree in finance or a similar field. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers following a new arrival are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer. Paid volunteer leave and donation matching Range of benefits to support your physical, psychological, and financial wellbeing. Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.
Apr 16, 2024
Full time
At Macquarie, we are working to create lasting value for our communities, our clients, and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? In this role, within Market Operations, you will develop your skills in all aspects of Margining & Collateral, a critical function supporting & controlling trade activity for our Commodities & Global Markets operating group. This role will give you the opportunity to develop your skills across a range of asset classes including, OTC Commodities, Fixed Income, Currencies & Equity Derivatives and Futures Clearing. You will learn how to manage margin calls and ensure client reports are issued accurately. As part of a team, you will respond to all margin calls and queries received from clients & counterparties, investigate margin call disputes, and identify their root causes. The role will also give you the opportunity to collaborate with our strategic change partners and a range of Sales & Trading desks on new business initiatives. What you offer You will have excellent written and verbal communication skills You will be self-motivated, proactive, risk-aware, and resilient You will operate with a positive & collaborative approach. You will have a degree in finance or a similar field. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year and minimum 25 days of annual leave. Primary carers following a new arrival are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer. Paid volunteer leave and donation matching Range of benefits to support your physical, psychological, and financial wellbeing. Employee Assistance Program Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.
Employer description: Come join Alexander Dennis! Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches.Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work. Overview: We are now looking for an eager candidate to join us as an apprentice. We're in the middle of the biggest new product development agenda in our history and you will play a pivotal role in the success of this. The IT Service Desk Analyst Apprentice will provide 1st line phone call support to all users within the AD Group, dealing with issues related to the hardware and software used within the company. Salary: £15,000 - £17,000 per annum. Duties: Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution Assess the probability of 1st line resolution and escalation path as required Provide instruction/training to customers using phone, remote desk and email Monitor and manage own Service Desk queue To work safely at all times taking into account own and others safety Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department What we are looking for: Skills: Interest in of PC, Software and General IT terminology Intertest of current PC hardware technologies and passion to develop practical 'hands-on' skills including building PC's to specification Strong analytical and problem solving abilities A genuine personal interest in the field of IT Good communication and interpersonal skills with the ability to take ownership of customer issues recognising where to escalate if required Strong organisation skills to be able to multitask various activities and work to deadlines Ability to provide 1st line support for issues raised from phone calls to the service desk, including but not limited to password resets, inductions, customer support. Personal qualities: A driven individual Hard working Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Generous salary package - we reward our people at the level they deserve A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love with the people you love A 37-hour working week, with flexible working options, giving you that much needed work/life balance Annual leave entitlement which increases with tenure Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us Pension scheme to help you save for the future Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 15, 2024
Full time
Employer description: Come join Alexander Dennis! Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches.Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work. Overview: We are now looking for an eager candidate to join us as an apprentice. We're in the middle of the biggest new product development agenda in our history and you will play a pivotal role in the success of this. The IT Service Desk Analyst Apprentice will provide 1st line phone call support to all users within the AD Group, dealing with issues related to the hardware and software used within the company. Salary: £15,000 - £17,000 per annum. Duties: Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution Assess the probability of 1st line resolution and escalation path as required Provide instruction/training to customers using phone, remote desk and email Monitor and manage own Service Desk queue To work safely at all times taking into account own and others safety Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department What we are looking for: Skills: Interest in of PC, Software and General IT terminology Intertest of current PC hardware technologies and passion to develop practical 'hands-on' skills including building PC's to specification Strong analytical and problem solving abilities A genuine personal interest in the field of IT Good communication and interpersonal skills with the ability to take ownership of customer issues recognising where to escalate if required Strong organisation skills to be able to multitask various activities and work to deadlines Ability to provide 1st line support for issues raised from phone calls to the service desk, including but not limited to password resets, inductions, customer support. Personal qualities: A driven individual Hard working Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Generous salary package - we reward our people at the level they deserve A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love with the people you love A 37-hour working week, with flexible working options, giving you that much needed work/life balance Annual leave entitlement which increases with tenure Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us Pension scheme to help you save for the future Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
1st Line Support Technician £20,000-£24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 15, 2024
Full time
1st Line Support Technician £20,000-£24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
Apr 15, 2024
Full time
First Line Technical Support Engineer Location: Chertsey, Surrey Contract Type: Permanent Job Type: Full time Salary: £21,000 - £30,000 Basic (depending on experience) The Company: Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role: Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional, and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.This role is based at our HQ in Chertsey (Surrey) but also involves secondments to client sites, so availability to travel to London and other client locations is required. Essential requirements: • 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT• Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc• Some experience using a Ticketing system / working to SLA's will be advantageous.• Great communication skills (in person and via telephone) - excellent written and spoken English is essential.• Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments.• The successful candidate will be a punctual and thorough worker, with astute attention to detail.• Any IT qualifications will be an advantage but not essential.• Valid UK driving licence is essential. Shift Work will vary between 8.00am - 8.00pm Monday to Friday with one hour for lunch.The shift pattern varies between 8am - 4pm, 9am - 5pm, 10am - 6pm, 12pm - 8pm.You may be occasionally asked to cover weekend shifts as and when needed. This is an office-based role at Krome's HQ in Chertsey (Surrey).However, some First Line duties are field based, so availability to work in Chertsey but also to travel to London and other client locations is required. The Package: £21,000 - £30,000 Basic (depending on experience) Benefits: • 4% Employer Pension Contribution• Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)• Employee Assistance Programme• Private Medical Insurance (applicable after 5 years' service)• Learning and Development Programme, aimed to support Career Progression• Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards)• Long Service Recognition Awards for 5, 10, 15 years+• Complimentary Breakfast Available (8am - 9am Mon to Fri)• Complimentary Tea/Coffee and Fresh Fruit Available All-day• Fully Stocked Beer/Wine Fridge for Friday After Work Drinks• Discounted Corporate Gym Membership• Cycle to Work Scheme• Shower Facilities• Free Private Car Park• Staff Break Out Room with Pool Table• Modern, Open Plan, Office Environment• Quarterly Company-Funded Social Events• Company-Funded (Voluntary) Participation in our Charity Events• Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. You may also have experience in the following: IT Support, IT Administrator, IT Technician, Support Technician, Junior IT Technician, Customer Success Analyst, Customer Experience Analyst, Customer Support Analyst, Helpdesk Engineer, Technical Support Analyst, Technical Helpdesk Analyst, Customer Service Analyst, Technical Customer Support Engineer, Technical Support, Data Helpdesk Analyst, Data Support, Business Analyst. REF-
IT Support Engineer required by a well-established IT Support company based in Cheltenham. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting internal and external customers with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable. Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites. The ideal candidate needs to demonstrate Technical experience and has worked in this type of role previously. Ability to diagnose faults and solve technical issues Support existing customers Develop relationships with customer and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Engineer - Cheltenham
Apr 14, 2024
Full time
IT Support Engineer required by a well-established IT Support company based in Cheltenham. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job Supporting internal and external customers with their technical issues over the telephone, via email and face to face A general technical; understanding of Network Servers & Support Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable. Skills required Desktop Support of Windows 2000/XP Professional in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites. The ideal candidate needs to demonstrate Technical experience and has worked in this type of role previously. Ability to diagnose faults and solve technical issues Support existing customers Develop relationships with customer and deploy projects Excellent communication skills, both written & verbal Understanding of web technologies, databases, cloud technologies Buzzword: - IT Support, Helpdesk Support, 1st Line Support, 2nd Line Support, 3rd Line Support, Network Engineer, Support Engineer, Desktop, Support Analyst, Windows XP / 7 / 8, 10, Windows Server, Exchange, Active Directory (AD), Virtualisation, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA, Microsoft, Customer Service, Degree, Graduate, Trainee, Junior IT Support Engineer - Cheltenham
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 12, 2024
Full time
1st Line Support Technician 20,000- 24,000 Harrogate I'm currently recruiting for a 1st Line Support Technician based at my clients Harrogate office on a full time permanent basis. They're looking for someone that has 1+ years experience, this could be a recent IT graduate/ someone that has just completed an IT apprenticeship or 1 years professional employment. If you have a skillset inclusive of the below, we would love to hear from you: Experience with Active Directory and password resets Knowledge of group policy Experience with M365 applications Knowledge of Windows Server/ Exchange Server Basic networking understanding- DNS, DHCP, TCP/IP Your responsibilities include: Serving as first point of contact for all clients/ internal staff members attempting resolution and escalating to the relevant team where necessary Provide remote assistance to users Diagnose and troubleshoot hardware/ software and networking queries Provide clear and accurate information in a friendly and approachable manner You will join a growing and dynamic service desk team, gaining support from your assigned team leader with various progression routes including being fast tracked to Technical Support Analyst, Senior IT Engineer, Modern Workplace Engineer, Projects Engineer, Field Engineer and other managerial roles. Apply now! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
Apr 11, 2024
Full time
IT Support Analyst x 3 (ITIL/ITSM) x 2 - Hybrid - Swindon - Progression - FinTech - New! Salary: 36,000 + Excellent Package A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team. Key Role Responsibilities: Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed Record all known errors in the Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
A well-established manufacturing company is seeking an accomplished Graduate IT Helpdesk Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel between sites located in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. Holding a relevant degree or IT qualifications will be advantageous but by no means necessary. This is an excellent opportunity for an accomplished Graduate IT Helpdesk Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Apr 11, 2024
Full time
A well-established manufacturing company is seeking an accomplished Graduate IT Helpdesk Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel between sites located in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. Holding a relevant degree or IT qualifications will be advantageous but by no means necessary. This is an excellent opportunity for an accomplished Graduate IT Helpdesk Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 11, 2024
Full time
Employer Description Based in Quedgeley, Gloucestershire, System Force IT specialise in managed IT support that is tailored to meet the needs of every client they work with. They also offer cloud solutions, cyber security management, VoIP services and much more. Overview We are currently seeking an IT Apprentice to join our apprenticeship program. Apprentices will provide clients software and hardware support for their workstations, as well as account management support. Help desk analyst will also work supporting company server and hardware infrastructure, software for this hardware, and other various enterprise level software's utilized by the business. Key Tasks & Responsibilities: will include but not be limited to Working with Desktop Engineers to maintain image libraries. Remote Troubleshooting hardware issues with Laptops, desktops, servers, notebooks, and tablets. Acting as an account admin for various software products. Assist with Wireless account management. 365 Help, migrations to and from, day to day management Troubleshoot network issues. Project work. Hardware inventory maintenance. Data migrations Corporate data centre monitoring, and maintenance. Virtual server troubleshooting, building, and maintenance. What we are looking for: Knowledge of Windows and Mac operating systems. Familiarity with Active Directory, group policies, and user account management. Strong troubleshooting and problem-solving skills with the ability to analyse and resolve technical issues efficiently. Excellent communication and interpersonal skills. Ability to work independently and collaboratively within a team environment. Entry Requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Additional Information: Salary: £14,000 - £16,000 per annum Working hours - 40 hours a week, Monday to Friday (8:30am to 5:30pm with 1 hour for lunch) What's in it for you? We believe that success is built from within and as an employee of System Force IT we will invest in you. We will invest in your training. We will invest our time and energy to help you develop your career and become the very best you can be in your field of work. Benefits: A great working office environment surrounded by a supportive team in a rewarding role. 20 days holiday per year + bank holidays Company pension scheme Access to the latest technology Access to technical online training to aid your personal progression. Great transport links with free onsite parking Future Prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important Information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
About The Role Are you a recent graduate having studied an IT related subject? Are in interested in gaining valuable work experience on a 2 year post graduate placement? If so, please read on. You will spend your time in our Application Services team working mainly in Application Support where you will pick up invaluable experience, providing an application support service to our users whilst getting to know our systems and technologies. You will also have the opportunity to spend time with the IT Service Desk, IT Infrastructure, Applications Systems Analysts and Engineers, and IT Training to broaden your knowledge and experience of working in a complex and fast paced IT department. Together with colleagues, you will be providing a second line application support service dealing with support incidents and problems. This will involve liaising with and developing relationships within the business, dealing with suppliers, and working with colleagues across all functions of IT. This opportunity is being offered on a full time, fixed term basis for a period of 2 years. We have 1 position available and you can be based in any of our 3 main offices, but please keep in mind that there will be a need to travel to Exeter frequently if you are not based there. For further information about this opportunity, please click here to view our candidate information pack. About The Candidate To be considered for the role of IT Graduate, you will be / have: Recently graduated in an IT related subject with a grade of 2:2 or above Preferred Subjects: Computer Science, Data Science, Software Engineer, Business Information Technology, Computer Networking, Cyber Security. Able to take responsibility and eager to gain hands on experience Curious and passionate to learn A strong communicator A strong interest in our business and our industry What we offer: Discretionary Bonus scheme 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave Health Cash Plan including dental and optical cover (worth up to £1,100 per annum) Lifestyle discounts portal and internal supplier discounts offer great savings Defined Contribution pension scheme - employer contribution of 6% - 9% Learning and Development including coaching and professional qualification support Death in Service benefit (3 x salary) Family Friendly policies Employee Assistance Programme Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs Cycle to Work scheme Car Benefit scheme Volunteering days About The Company LiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here .
Sep 23, 2022
Full time
About The Role Are you a recent graduate having studied an IT related subject? Are in interested in gaining valuable work experience on a 2 year post graduate placement? If so, please read on. You will spend your time in our Application Services team working mainly in Application Support where you will pick up invaluable experience, providing an application support service to our users whilst getting to know our systems and technologies. You will also have the opportunity to spend time with the IT Service Desk, IT Infrastructure, Applications Systems Analysts and Engineers, and IT Training to broaden your knowledge and experience of working in a complex and fast paced IT department. Together with colleagues, you will be providing a second line application support service dealing with support incidents and problems. This will involve liaising with and developing relationships within the business, dealing with suppliers, and working with colleagues across all functions of IT. This opportunity is being offered on a full time, fixed term basis for a period of 2 years. We have 1 position available and you can be based in any of our 3 main offices, but please keep in mind that there will be a need to travel to Exeter frequently if you are not based there. For further information about this opportunity, please click here to view our candidate information pack. About The Candidate To be considered for the role of IT Graduate, you will be / have: Recently graduated in an IT related subject with a grade of 2:2 or above Preferred Subjects: Computer Science, Data Science, Software Engineer, Business Information Technology, Computer Networking, Cyber Security. Able to take responsibility and eager to gain hands on experience Curious and passionate to learn A strong communicator A strong interest in our business and our industry What we offer: Discretionary Bonus scheme 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave Health Cash Plan including dental and optical cover (worth up to £1,100 per annum) Lifestyle discounts portal and internal supplier discounts offer great savings Defined Contribution pension scheme - employer contribution of 6% - 9% Learning and Development including coaching and professional qualification support Death in Service benefit (3 x salary) Family Friendly policies Employee Assistance Programme Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs Cycle to Work scheme Car Benefit scheme Volunteering days About The Company LiveWest provides over 38,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility. As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone. As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here .
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
Nov 10, 2021
Full time
Service Desk Technician / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
IT Graduate / Service Desk / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
Nov 10, 2021
Full time
IT Graduate / Service Desk / £24,000 rising to £24,900 after probation / Home working and Office Based / Bristol outskirst free parking Day and Night shift rota as follows: 2 day shifts / office based and then 1 day off then 2 "Night" shifts / home based and the 3 days off on a rolling shift pattern. The company:Our client has grown from one software developer into a global brand. They develop, implement and support innovative software solutions for some of the most prestigious global banks and asset finance companies. The team represent an eclectic mix of developers, creatives, analysts, strategists and technicians. The role:They are looking for a passionate individual to become part of a small and friendly Service Desk team. This is an opportunity to work for an established business with a great reputation within the marketplace. Reporting to the Service Desk Manager, this role is responsible for operating the company's software products globally and to resolve first line support queries for customers on all software products in line with service level agreements (SLAs). In this role, you will be working to support clients by carrying out time-critical checks on computer software and processes, whilst delivering efficient 1st line product support to customers across 4 continents. You will also handle daily computer security and help resolve system alerts, which will include liaising with teams across the company. Day to day Responsibilities:Provide service desk ticket, email and telephone support, resolving 1st line queries for all software productsPrioritise and diagnose issuesPerforming Oracle and Postgres tasks, and upgrading versions of our softwareMonitoring time critical batch processes and escalation of issuesTo process high value electronic payment to various banking services The Person:Ideally you should have previous IT service desk experience, however, we are open to applications from those with a passion for IT and high-quality customer service and or recent IT graduates too. You should have a good knowledge of Microsoft Office products as these are used daily in the role. Some experience with Linux operating systems and/or databases would be useful but not essential as these will form part of the training offered. You'll also need to be a good team player and be comfortable with working independently under pressure. It is essential that you have good attention to detail and able to multi-task accurately in completing tasks. The Benefits: Structured in-house training; Events and social activities; Employee Assistance Program (confidential free advice and access to counselling); Great working environment, including breakout areas, a games room and innovative new office space & free on-site car parking; Casual dress code; Non-contractual discretionary bonus scheme; Discounted gym memberships and in-house weekly yoga classes; Private Medical insurance with BUPA & Healthshield; 23 days annual leave.
Trainee IT Support Technician - Great Career Starter Perth, Perthshire Salary to £19,000 CV Screen is recruiting for a 1st Line Support Technician for a fantastic organisation based in Perth, Perthshire. This is a full-time permanent post, where you will work in the office on Tuesdays, Wednesdas and Thursdays, with Monday and Friday at home. Role has a salary of £18000 depending on experience. The Trainee IT Support Technician will work on a busy helpdesk and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10 and MS Office software packages and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first role within IT. Required skills: - Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior IT Support Analyst or 1st Line Support Technician looking to join a leading Environmental company employing hundreds of staff in offices throughout the UK. Salary: Basic salary to £19,000 basic plus pension. Location: Perth, Perthshire Commute from: Stirling / Dundee / Dunfermline / Falkirk / Crieff / Kirkcaldy / Forfar To Apply: Please email your CV to Peter Strutt of CV Screen in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Summary: - IT Support Technician vacancy in Perth. Perthshire - Must have IT Support experience with Windows and ITIL preferable - Strong technical troubleshooting and problem-solving skills CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Oct 06, 2021
Full time
Trainee IT Support Technician - Great Career Starter Perth, Perthshire Salary to £19,000 CV Screen is recruiting for a 1st Line Support Technician for a fantastic organisation based in Perth, Perthshire. This is a full-time permanent post, where you will work in the office on Tuesdays, Wednesdas and Thursdays, with Monday and Friday at home. Role has a salary of £18000 depending on experience. The Trainee IT Support Technician will work on a busy helpdesk and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10 and MS Office software packages and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first role within IT. Required skills: - Excellent customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior IT Support Analyst or 1st Line Support Technician looking to join a leading Environmental company employing hundreds of staff in offices throughout the UK. Salary: Basic salary to £19,000 basic plus pension. Location: Perth, Perthshire Commute from: Stirling / Dundee / Dunfermline / Falkirk / Crieff / Kirkcaldy / Forfar To Apply: Please email your CV to Peter Strutt of CV Screen in strict confidence. CV Screen is the Recruitment Agency managing this vacancy. Summary: - IT Support Technician vacancy in Perth. Perthshire - Must have IT Support experience with Windows and ITIL preferable - Strong technical troubleshooting and problem-solving skills CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website.
Big Red Recruitment (Midlands) Ltd
Derby, Derbyshire
Looking for a great career start in IT? Are you an enthusiastic, positive and customer service focused individual looking to join a busy and dynamic IT Support Team? This role will give you the foundations to learn and expand your knowledge and experience as a Service Desk Analyst and progress your IT career. There is continued training and development ensuring you acquire technical skills and the o...... click apply for full job details
Oct 01, 2021
Full time
Looking for a great career start in IT? Are you an enthusiastic, positive and customer service focused individual looking to join a busy and dynamic IT Support Team? This role will give you the foundations to learn and expand your knowledge and experience as a Service Desk Analyst and progress your IT career. There is continued training and development ensuring you acquire technical skills and the o...... click apply for full job details
IT Support Engineer - Windows - Support - Server - Office 365 - Gloucester An exciting opportunity has arisen to join an online retail firm. Joining an expanding team in Gloucester, working as an IT Support Engineer in excellent supportive surroundings. The role is predominantly 1st Line of the internal systems, but within a small team you are very hands on and will expand your knowledge quickly. You'll have a great personal approach, within a people focused organisation. Working on installation, repairs, updates or networking issues, and many other activities in between, being one of the go-to people within the organisation. You'll also have a great opportunity to get involved in application support as well. The individual will be required to have previous exposure to an IT Support environment. A passion for IT is a must! As the team is growing, you will gain hands-on experience quickly, in multiple areas of IT Support. As a member of the IT Support team you will be: - Supporting all end users throughout the in-house systems - Active Directory, Windows Server, VMware, Office 365 - Working on the configuration, installation and support of organisational networks, email, intranet and web systems - Taking ownership of incidents and requests, processing within an ITIL framework - Maintaining various areas of hardware and software; Desktops, peripherals, servers etc. - Testing new software and hardware platforms, before roll-out, accounting for any possible issues - Documenting errors, failures and hardware removals accurately and in a timely fashion - Keeping up to date with the world of IT, possibly using your knowledge to implement new ideas and strategies Educated to graduate level within an IT related subject, however, in-depth relevant experience may supersede this qualification. This is a brilliant and exciting role, which is perfect for anybody looking to expand their career as a key part of an IT Support team! Apply now, don't miss out! If you are interested in this role or looking for something similar, please contact Sam Gilsenan directly or click Apply Now! Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our website.
Sep 10, 2021
Full time
IT Support Engineer - Windows - Support - Server - Office 365 - Gloucester An exciting opportunity has arisen to join an online retail firm. Joining an expanding team in Gloucester, working as an IT Support Engineer in excellent supportive surroundings. The role is predominantly 1st Line of the internal systems, but within a small team you are very hands on and will expand your knowledge quickly. You'll have a great personal approach, within a people focused organisation. Working on installation, repairs, updates or networking issues, and many other activities in between, being one of the go-to people within the organisation. You'll also have a great opportunity to get involved in application support as well. The individual will be required to have previous exposure to an IT Support environment. A passion for IT is a must! As the team is growing, you will gain hands-on experience quickly, in multiple areas of IT Support. As a member of the IT Support team you will be: - Supporting all end users throughout the in-house systems - Active Directory, Windows Server, VMware, Office 365 - Working on the configuration, installation and support of organisational networks, email, intranet and web systems - Taking ownership of incidents and requests, processing within an ITIL framework - Maintaining various areas of hardware and software; Desktops, peripherals, servers etc. - Testing new software and hardware platforms, before roll-out, accounting for any possible issues - Documenting errors, failures and hardware removals accurately and in a timely fashion - Keeping up to date with the world of IT, possibly using your knowledge to implement new ideas and strategies Educated to graduate level within an IT related subject, however, in-depth relevant experience may supersede this qualification. This is a brilliant and exciting role, which is perfect for anybody looking to expand their career as a key part of an IT Support team! Apply now, don't miss out! If you are interested in this role or looking for something similar, please contact Sam Gilsenan directly or click Apply Now! Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY. Find out more about us and search all our current vacancies at hunterselection.co.uk Hunter Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy and Disclaimers which can be found on our website.
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Oct 29, 2018
Exciting opportunity for a high achieving Independent School in the Surrey area in search for a talented Service Desk Analyst / Senior ICT Support Technician. Great benefits including Free daily lunch onsite, free use of the onsite Gym, 25 Days annual leave plus a host of additional benefits. As a Service Desk Analyst, you will gain exposure to new technologies and be involved in new Project installations.
Core working hours are to cover 8am-5pm, Mon-Fri.
As IT Support analyst / Technician you will be offered a competitive salary of up to £30,000 depending plus benefits.
Reporting to the Service Desk Manager you will be:
• Providing technical support in order to ensure the smooth operation of the site’s servers, devices, virtual environments and LAN infrastructures
• Supporting software installation and maintenance, as well as technical support to staff
• Monitoring the safety and security of all networks and ensuring on-time maintenance is carried out to minimize the risk of downtime
• You will be good at implementing and troubleshooting to a 2nd/3rd line support level, able to demonstrate good technical oversight, ownership of responsibilities and evidence effective communication skills.
• Communicating progress regarding on-going issues to staff in a timely manner
The role offers plenty of challenges and a good opportunity to gain valuable experience within the IT support sector. You will require an aptitude for working with applications and systems in order to undertake analysis and diagnostics. IT issues can vary from simple staff issues to more complicated technical issues, which in itself represent a great opportunity for growth within the role and the organisation.
We are looking for an IT Support Analyst / Engineer with good experience administering the following technologies:
Windows Server 2008 R2/2012 R2/2016, Exchange 2010/2013, Network Switches,WLAN, Active Directory/Group Policy, VMware ESXi 5.5/6, SCCM 2012, Security (Firewall, Web Filtering, AV)
Due to the work environment, all candidates will be subject to DBS checks in accordance with the site policy.
Is this the next challenge for you? Apply now!
Keywords - Service desk analyst, Helpdesk Analyst, Schools ICT Technician, ICT Engineer, ICT Support, IT Technician, IT Engineer, IT Support, 2nd Line engineer, Service Desk Analyst, Field Engineer
About GreatFind Recruitment
We specialise on IT Channel recruitment, especially in education sector. We work on different job level vacancies from graduate jobs to 3rd line Technicians, and in various departments including IT, sales and marketing, and operations.
We've worked in the IT channel for nearly 20 years. We deliver a consultative, personal service to our candidates and clients, and we won't rest until everyone is happy.
We are an equal opportunity provider
Would you like to use your technical support knowledge in a customer facing role on a busy service desk, supporting clients across 34 countries? My client is a global market leader offering superb opportunities to talented technical support personnel within its SaaS business, providing solutions to the Education, Government and Private sectors.
The essential requirement is the ability to speak Dutch.
Applicants who have recently graduated with a computing degree and have some customer service skills will also be considered for these vital customer facing roles.
Responsibilities:
* Follow and understand industry best practise support methodologies
* Take ownership of requests following them to resolution
* Proactive when dealing with customer issues
* Help maintain knowledge articles and other internal documentation
* Meet SLA’s whilst adopting ITIL processes
* Attend customer meetings
* Communicate effectively with colleagues inside and outside of the support team
* Work with colleagues to ensure excellent customer experience, peer reviews
* Triage and resolve requests following the ITIL process
Person Specification:
* Fluent in Dutch. Fluency in German would be advantageous
* Educated to degree standard or an equivalent discipline or have the appropriate industry experience
* Technically minded and customer focused
* Problem solver
* Ability to work as a team and independently
* Maintain a calm, analytical disposition
* Willing to take on new skills and improve knowledge of all relevant areas
* Have practical experience in a support environment
* Continue with training in ITIL processes, techniques and best practice
* Focussed on task completion
This role presents superb opportunities for career development and personal growth. To find about more about this role, call Keith Wilkins today for an informal chat or send through your CV for review.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role
Oct 29, 2018
Would you like to use your technical support knowledge in a customer facing role on a busy service desk, supporting clients across 34 countries? My client is a global market leader offering superb opportunities to talented technical support personnel within its SaaS business, providing solutions to the Education, Government and Private sectors.
The essential requirement is the ability to speak Dutch.
Applicants who have recently graduated with a computing degree and have some customer service skills will also be considered for these vital customer facing roles.
Responsibilities:
* Follow and understand industry best practise support methodologies
* Take ownership of requests following them to resolution
* Proactive when dealing with customer issues
* Help maintain knowledge articles and other internal documentation
* Meet SLA’s whilst adopting ITIL processes
* Attend customer meetings
* Communicate effectively with colleagues inside and outside of the support team
* Work with colleagues to ensure excellent customer experience, peer reviews
* Triage and resolve requests following the ITIL process
Person Specification:
* Fluent in Dutch. Fluency in German would be advantageous
* Educated to degree standard or an equivalent discipline or have the appropriate industry experience
* Technically minded and customer focused
* Problem solver
* Ability to work as a team and independently
* Maintain a calm, analytical disposition
* Willing to take on new skills and improve knowledge of all relevant areas
* Have practical experience in a support environment
* Continue with training in ITIL processes, techniques and best practice
* Focussed on task completion
This role presents superb opportunities for career development and personal growth. To find about more about this role, call Keith Wilkins today for an informal chat or send through your CV for review.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. On occasion, a high volume of applicants will mean that we are unable to respond personally to your application and should this be the case please accept our apologies in advance. Applicants must be eligible to live and work in the UK to apply for this role
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency
Oct 29, 2018
OVERVIEW: Support Analyst / Technical Support Consultant / 1st & 2nd Line Support Engineer / Application Support Consultant sought by software house based in Almondsbury, Bristol. Salary £22K-£27K (depending on experience) plus potential up to C£5K on call allowance after probation / if and when competent, plus pension, health etc. BOTH Graduates with ideally a year in industry AND experienced support analyst professionals are welcome to apply! Great opportunity to join a rapidly growing company offering ongoing training and development and a structured career path.
LOCATION: Almondsbury, near Bristol. Full time office based position. Monday-Friday 9-5.30pm with 1 hour lunch.
THE COMPANY;
My client is a market leader in designing, developing and implementing enterprise software solutions for multiple industries. Their sophisticated business applications and systems support companies globally. Their industry-proven software is a unified enterprise solution. You will join the business at an exciting time, as the company continues to transition its highly successful software solution to the .NET framework as part of a multi-year strategy to maintain its competitive market advantage. You'll support new and existing customers who have purchased my clients world-class enterprise software suite of applications which is built on Windows / Unix, .NET 4.5, ASP.NET, MVC etc.
THE ROLE & OPPORTUNITY
This is a unique and exciting opportunity for EITHER a talented, ambitious Graduate level candidate or a proven and experienced technical support / support analyst specialist to join a talented team supporting a range of blue chip clients across multiple Industries. The successful candidate will join the Company at an exciting time as the business is experiencing rapid growth. A comprehensive learning and development programme will be provided for the successful candidate, who will deliver 1st and 2nd line technical and application support to a range of clients, including provision of support for the integration of diverse and extensive peripheral devices.
Day to day duties;
* Resolving and prioritising customers' support requests allocated via the support system in a timely and efficient manner.
* Acquire a good understanding of the company's software products as part of a formal learning and development programme.
* Working with customers to set up and integrate peripheral devices such as printers/scanners to the system and resolving issues associated with integration.
* Advising customers with specific responsibility for Windows and Unix based implementations.
* Reaching out, where appropriate, to colleagues in software development to gain second line support guidance to assist in the resolution of customer support requests.
* Documenting solutions to service requests and customer issues and ensuring they are logged and tagged appropriately in the company's knowledge base
* Regular updating of the support system with status of outstanding tickets
* Acting as the first point of contact for customer support requests, resolving or allocating such support requests appropriately.
* Working with 3rd party vendors who provide additional hardware and software
Resources available;
* A modern cloud-based Support Desk system, which supports customer engagement and self-service.
* Access to an extensive knowledge base within the Support team.
CANDIDATE PROFILE:
- You will be at an advantage if you have experience / exposure to supporting finance systems / accountancy software / ERP systems OR if you have any finance or accounting / ERP knowledge either commercial OR academic!
- Ideally degree or equivalent qualification in an IT or finance / accounting related discipline.
- You may have experience of providing a high quality software application support service, particularly in supporting specialised applications and products.
- Used to working under pressure in a busy Support Desk environment
- A strong understanding of the technologies on which the customer software solutions are built.
- Use of modern help desk or service desk systems in previous employments.
- Awareness / understanding of ITIL / ISO Standards
- High level awareness / understanding of programming / software development / software engineering and database structures from a support perspective is highly advantageous
WHAT'S ON OFFER;
This position is based in Almondsbury near Bristol and offers;
- Funding of relevant professional qualifications
- A comprehensive learning and development program
- An excellent hard working but fun environment
- A highly competitive salary plus pension, health, medical and life assurance based on experience coupled with excellent training and development opportunities.
If you are a good match then please send a CV immediately to learn more about this excellent career opportunity.
Keywords: service desk, support, analyst , consultant, technical, engineer, help, ERP, Unix, Windows, Cloud, helpdesk, servicedesk, WMS, warehouse management systems, accountancy, finance, manufacturing, accountant, financial, first line, second line, 1st line, 2nd line, help desk
This vacancy is being advertised by ChilliFrog Ltd. The services advertised by ChilliFrog Ltd are those of an Employment Agency