Technical Support Agent - Permanent Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6) 23,500 Per Annum Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities? We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software. Areas of responsibility include: Answer calls and emails to resolve technical issues by remotely connecting to customer sites Call customers to explain certain functions, causes and solutions to the problem Escalate issues to your line manager as appropriate Complete training sessions to increase knowledge of new features Skills and Requirements: Excellent organisation and time management skills Self-motivated and have a professional telephone manner High attention to detail Hardworking and committed, with a sense of humour Benefits: Yearly bonus twice a year 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked Flexible working environment Pension scheme (3% employers' contribution) Life assurance Lunch provided once a week Snacks and fruits available Great onsite facilities, including gym, pool table and XBox To find out more about this superb opportunity and package, apply now to receive further details. Shortlisting has begun. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 17, 2024
Full time
Technical Support Agent - Permanent Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6) 23,500 Per Annum Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities? We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software. Areas of responsibility include: Answer calls and emails to resolve technical issues by remotely connecting to customer sites Call customers to explain certain functions, causes and solutions to the problem Escalate issues to your line manager as appropriate Complete training sessions to increase knowledge of new features Skills and Requirements: Excellent organisation and time management skills Self-motivated and have a professional telephone manner High attention to detail Hardworking and committed, with a sense of humour Benefits: Yearly bonus twice a year 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked Flexible working environment Pension scheme (3% employers' contribution) Life assurance Lunch provided once a week Snacks and fruits available Great onsite facilities, including gym, pool table and XBox To find out more about this superb opportunity and package, apply now to receive further details. Shortlisting has begun. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Technical Support Agent - Permanent Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6) £23,500 Per Annum Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities? We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software. Areas of responsibility include: Answer calls and emails to resolve technical issues by remotely connecting to customer sites Call customers to explain certain functions, causes and solutions to the problem Escalate issues to your line manager as appropriate Complete training sessions to increase knowledge of new features Skills and Requirements: Excellent organisation and time management skills Self-motivated and have a professional telephone manner High attention to detail Hardworking and committed, with a sense of humour Benefits: Yearly bonus twice a year 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked Flexible working environment Pension scheme (3% employers' contribution) Life assurance Lunch provided once a week Snacks and fruits available Great onsite facilities, including gym, pool table and XBox To find out more about this superb opportunity and package, apply now to receive further details. Shortlisting has begun. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 17, 2024
Full time
Technical Support Agent - Permanent Monday to Friday, 9am-5pm (including out of offices 1 week in approx. 6) £23,500 Per Annum Are you a motivated and technical individual who is looking to work for a well-established company that offer excellent training and skill development opportunities? We are recruiting for a Technical Support Agent on a full-time permanent basis. You will be working directly with customers to educate them on features and carry out remote remedial work for the company's software. Areas of responsibility include: Answer calls and emails to resolve technical issues by remotely connecting to customer sites Call customers to explain certain functions, causes and solutions to the problem Escalate issues to your line manager as appropriate Complete training sessions to increase knowledge of new features Skills and Requirements: Excellent organisation and time management skills Self-motivated and have a professional telephone manner High attention to detail Hardworking and committed, with a sense of humour Benefits: Yearly bonus twice a year 25 days annual leave, plus Long Service Award of one extra day annual holiday for every 5 years worked Flexible working environment Pension scheme (3% employers' contribution) Life assurance Lunch provided once a week Snacks and fruits available Great onsite facilities, including gym, pool table and XBox To find out more about this superb opportunity and package, apply now to receive further details. Shortlisting has begun. Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you. Position: Help Desk and Switchboard Operator Hourly rate: Weekday £11.45, weekend £12.45, bankholiday £22.90 Duration: 6 months+ Hours: Full-time, mixed rota Contract type: Temporary with weekly pay through Randstad Randstad contact: The NHS team on The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services. Help Desk and Switchboard Operator's duties include: Providing a helpful and professional service to the national health service and its customers. Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols. Issuing pagers to staff. Update telephone records. Maintain rosters and on-call information for the hospital. Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers. Liaise with departments over service centre queries. Arrange taxi bookings through non-patient transport. Maintain the out of hours car parking intercom system and report any system failures. Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre. About you: Flexible approach to working due to shift pattern rotations throughout. Keen to learn new skills and a can do attitude. Customer focused and centred around providing excellent customer service. Ability to communicate with customers, visitors, colleagues and management effectively. Able to deal with emergency and high-pressure situations in a professional and calm manner. Excellent I.T skills and be able to adapt to new systems. Knowledge of the local area and common medical terminology is an advantage. Previous helpdesk or switchboard experience is preferred and an advantage. Good level of IT skills across Microsoft office packages Awareness of Health and safety standards Requirements: Eligible to work in the United Kingdom 2 current proofs of address and national insurance. Happy to undergo relevant training. Access to transport will be an advantage when applying for this role due to the location of the hospital. Why work for Randstad? All necessary training provided by us, with opportunities for other training and development Access to great discounts with top highstreet retailers Access to our Employee Assistance Programme Long term work opportunities If you are interested please click apply now or call the team on for more information! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Apr 08, 2024
Full time
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied and engaging role then this could be for you. Position: Help Desk and Switchboard Operator Hourly rate: Weekday £11.45, weekend £12.45, bankholiday £22.90 Duration: 6 months+ Hours: Full-time, mixed rota Contract type: Temporary with weekly pay through Randstad Randstad contact: The NHS team on The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services. Help Desk and Switchboard Operator's duties include: Providing a helpful and professional service to the national health service and its customers. Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust's core values. Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols. Issuing pagers to staff. Update telephone records. Maintain rosters and on-call information for the hospital. Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers. Liaise with departments over service centre queries. Arrange taxi bookings through non-patient transport. Maintain the out of hours car parking intercom system and report any system failures. Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre. About you: Flexible approach to working due to shift pattern rotations throughout. Keen to learn new skills and a can do attitude. Customer focused and centred around providing excellent customer service. Ability to communicate with customers, visitors, colleagues and management effectively. Able to deal with emergency and high-pressure situations in a professional and calm manner. Excellent I.T skills and be able to adapt to new systems. Knowledge of the local area and common medical terminology is an advantage. Previous helpdesk or switchboard experience is preferred and an advantage. Good level of IT skills across Microsoft office packages Awareness of Health and safety standards Requirements: Eligible to work in the United Kingdom 2 current proofs of address and national insurance. Happy to undergo relevant training. Access to transport will be an advantage when applying for this role due to the location of the hospital. Why work for Randstad? All necessary training provided by us, with opportunities for other training and development Access to great discounts with top highstreet retailers Access to our Employee Assistance Programme Long term work opportunities If you are interested please click apply now or call the team on for more information! Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Oct 29, 2018
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
Oct 29, 2018
Main responsibilities:
• 1st / 2nd line support (project support and business as usual)
• Helpdesk administration supporting various clients
• Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service.
• Troubleshooting client IT issues remotely and on site
Essential Skills:
• Ability to follow processes
• Excellent attention to detail
• Willing to learn and develop their skills
• Team player
• Ability to work under pressure
• Excellent customer service
• Working knowledge of current windows operating systems
• PC hardware maintenance skills
• Basic windows server experience
• Basic networking
Experience:
• Experience in a similar role conducting IT support tasks (preferably minimum of a year)
• Worked in a commercial environment
• Customer facing skills
Qualifications:
• Microsoft (MCP) desirable
• Server Operating Systems (MCP, MCSA) desirable
• Full clean driving license
Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy
We are working with a prestigious company based in the Didcot area who is looking to expand their Service Desk team with a Service Desk Operator. You should be methodical and well-organised, and have proven experience of working within a team but with the ability also to work independently. This will suit someone technically-minded with experience working within a 1st line helpdesk support role, or similar, looking to extend their experience within a large corporation.
Offer Package:
Salary: £22,249 + shift allowance
Hours: The Desk is staffed from 07:00 to 23:59 UK time, Monday to Friday.
Staff work a staggered timing system in three teams to cover 07:00 to 15:25,
09:35 to 18:00 and 15:35 to 23:59 and are required to work overtime to cover
Bank Holidays and company holidays
Benefits:25 days annual leave plus bank holidays
Employee assistance programme
Generous contributory pension scheme
Cycle to work scheme
Season ticket loans
Childcare voucher scheme
Role purpose:
The service Desk provides the first point of contact for all company services and is the first line of operational support and fault management. The desk is also responsible for the recording, tracking and resolution of all customer queries and complaints.
Primary responsibilities;
Will be expected to be developed and finalised over time and will include but will not be restricted to:
*Liaison with customers, suppliers, other network operators and colleagues
*Record and track queries and complaints and ensure their resolution either by the Service Desk staff or by escalation to other members of the company as appropriate
*Record, track and ensure resolution of operational problems, including those reported to the Service Desk, those identified by Service Desk staff and those notified by automatic network monitoring systems
*Monitor the regional, national and international network systems and services that comprise the company network
*Record and monitor access requests to network points of presence
*Assist in the maintenance of various records and the creation of reports for management purposes and to meet the requirements of the Service Level Agreements
*Contribute to the development of processes and procedures as part of the Management Framework as required within the Service Desk
Candidate Specification:
*Proven experience of working in a service environment, or similar
*Knowledge of Office based IT systems
*Good written and verbal communication skills
*Good telephone manner
*Ability to translate and communicate technical information so that it can be clearly understood by customers and colleagues
*Well organised with a methodical approach to work
*Ability to prioritise workload in order to meet targets
*Able to analyse information and anticipate problems
*Self-motivated with the ability to adapt to changing priorities
*Proven experience of working within a team but with the ability to work independently
If you are interested in the above role and believe you have the skills and experience to be considered then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in
your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
Feb 21, 2016
We are working with a prestigious company based in the Didcot area who is looking to expand their Service Desk team with a Service Desk Operator. You should be methodical and well-organised, and have proven experience of working within a team but with the ability also to work independently. This will suit someone technically-minded with experience working within a 1st line helpdesk support role, or similar, looking to extend their experience within a large corporation.
Offer Package:
Salary: £22,249 + shift allowance
Hours: The Desk is staffed from 07:00 to 23:59 UK time, Monday to Friday.
Staff work a staggered timing system in three teams to cover 07:00 to 15:25,
09:35 to 18:00 and 15:35 to 23:59 and are required to work overtime to cover
Bank Holidays and company holidays
Benefits:25 days annual leave plus bank holidays
Employee assistance programme
Generous contributory pension scheme
Cycle to work scheme
Season ticket loans
Childcare voucher scheme
Role purpose:
The service Desk provides the first point of contact for all company services and is the first line of operational support and fault management. The desk is also responsible for the recording, tracking and resolution of all customer queries and complaints.
Primary responsibilities;
Will be expected to be developed and finalised over time and will include but will not be restricted to:
*Liaison with customers, suppliers, other network operators and colleagues
*Record and track queries and complaints and ensure their resolution either by the Service Desk staff or by escalation to other members of the company as appropriate
*Record, track and ensure resolution of operational problems, including those reported to the Service Desk, those identified by Service Desk staff and those notified by automatic network monitoring systems
*Monitor the regional, national and international network systems and services that comprise the company network
*Record and monitor access requests to network points of presence
*Assist in the maintenance of various records and the creation of reports for management purposes and to meet the requirements of the Service Level Agreements
*Contribute to the development of processes and procedures as part of the Management Framework as required within the Service Desk
Candidate Specification:
*Proven experience of working in a service environment, or similar
*Knowledge of Office based IT systems
*Good written and verbal communication skills
*Good telephone manner
*Ability to translate and communicate technical information so that it can be clearly understood by customers and colleagues
*Well organised with a methodical approach to work
*Ability to prioritise workload in order to meet targets
*Able to analyse information and anticipate problems
*Self-motivated with the ability to adapt to changing priorities
*Proven experience of working within a team but with the ability to work independently
If you are interested in the above role and believe you have the skills and experience to be considered then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in
your application. Please continue to visit the website for other opportunities.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job
Advantage Technical Resourcing
Surrey, KT151, United Kingdom
I am urgently seeking a Helpdesk Engineer to be part of a highly skilled IT team responsible for supporting my global clients IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required. ..... click apply for full job details
Feb 21, 2016
I am urgently seeking a Helpdesk Engineer to be part of a highly skilled IT team responsible for supporting my global clients IT and telecommunications infrastructure globally. You will be working within the function as helpdesk operator and monitoring and maintaining computer systems and services as required. ..... click apply for full job details