IT Technical Operation Manager Permanent (London based) Hybrid role Circa £90,000 salary This is a MANAGEMENT role and this person will need to be at this level already. The candidate must have recent hands on experience with both Azure and M365. Microsoft Certified: Azure Solutions Architect Expert, Microsoft Azure Certified Professional, M365 Certified or ANY Azure Certifications will be considered. You must have experience of working within a financial regulated and audited entity such as: insurers, banks, building societies and credit unions, with responsibility over IT compliance and controls. The role will be pivotal in managing the day-to-day IT support and cloud services, providing the opportunity to work with the latest Azure and M365 technologies across the business landscape. You will be actively involved, both in a hands-on role and with the support of internal resources and 3rd party contracts, across the management of the Azure environment, M365 and Business applications. The candidate must have recent hands on experience with both Azure and M365. What you'll do: Management and oversight across the internal and partner 2nd/3rd line IT support functions. Incident and problem management across Applications, Database, Infrastructure, and Cloud computing environments. Management and completion of task delivery against small change portfolio. Management and maintenance of the IT security platforms and security standards. Escalation and co-ordination point for 3rd party outsource/partner support teams, across applications and infrastructure. Responsibility for the management and delivery of routine maintenance tasks associated to security, infrastructure, applications, batch processing and backend databases. When requested, represent Head of IT in select internal or external forums and meetings, with delegated responsibility. Major incident (crisis) and DR point of contact and technical lead/coordinator. Responsibility for operational Problem Management. Shared responsibility over IT Technical Change Management escalation and approvals. In association with the IT Service desk, ensures that all support processes are established, adhered to and reported in a timely manner by the immediate and wider departments teams. What we are looking for: Experience of working within insurers, banks, building societies and credit unions, with responsibility over IT compliance and controls. Demonstratable management experience of small - medium internal support resources, and third-party support partners. Real world Microsoft Azure experience across architecture, service, management, and governance. Experience of operational support with Cloud services (IaaS, PaaS and DBaaS) Operational delivery excellence and small change management Supporting and overseeing delivery and support functions across M365, Power Platforms and collaboration suites. As well as your salary, this role offers a discretionary bonus plus a broad range of benefits, including Non-Contributory Pension, Private Medical & Travel Insurance. IT Technical Operation Manager Permanent (London based) Hybrid role Circa £90,000 This is a MANAGEMENT role and this person will need to be at this level already. You must have experience of working within a financial regulated and audited entity such as: insurers, banks, building societies and credit unions, with responsibility over IT compliance and controls.
Mar 22, 2024
Full time
IT Technical Operation Manager Permanent (London based) Hybrid role Circa £90,000 salary This is a MANAGEMENT role and this person will need to be at this level already. The candidate must have recent hands on experience with both Azure and M365. Microsoft Certified: Azure Solutions Architect Expert, Microsoft Azure Certified Professional, M365 Certified or ANY Azure Certifications will be considered. You must have experience of working within a financial regulated and audited entity such as: insurers, banks, building societies and credit unions, with responsibility over IT compliance and controls. The role will be pivotal in managing the day-to-day IT support and cloud services, providing the opportunity to work with the latest Azure and M365 technologies across the business landscape. You will be actively involved, both in a hands-on role and with the support of internal resources and 3rd party contracts, across the management of the Azure environment, M365 and Business applications. The candidate must have recent hands on experience with both Azure and M365. What you'll do: Management and oversight across the internal and partner 2nd/3rd line IT support functions. Incident and problem management across Applications, Database, Infrastructure, and Cloud computing environments. Management and completion of task delivery against small change portfolio. Management and maintenance of the IT security platforms and security standards. Escalation and co-ordination point for 3rd party outsource/partner support teams, across applications and infrastructure. Responsibility for the management and delivery of routine maintenance tasks associated to security, infrastructure, applications, batch processing and backend databases. When requested, represent Head of IT in select internal or external forums and meetings, with delegated responsibility. Major incident (crisis) and DR point of contact and technical lead/coordinator. Responsibility for operational Problem Management. Shared responsibility over IT Technical Change Management escalation and approvals. In association with the IT Service desk, ensures that all support processes are established, adhered to and reported in a timely manner by the immediate and wider departments teams. What we are looking for: Experience of working within insurers, banks, building societies and credit unions, with responsibility over IT compliance and controls. Demonstratable management experience of small - medium internal support resources, and third-party support partners. Real world Microsoft Azure experience across architecture, service, management, and governance. Experience of operational support with Cloud services (IaaS, PaaS and DBaaS) Operational delivery excellence and small change management Supporting and overseeing delivery and support functions across M365, Power Platforms and collaboration suites. As well as your salary, this role offers a discretionary bonus plus a broad range of benefits, including Non-Contributory Pension, Private Medical & Travel Insurance. IT Technical Operation Manager Permanent (London based) Hybrid role Circa £90,000 This is a MANAGEMENT role and this person will need to be at this level already. You must have experience of working within a financial regulated and audited entity such as: insurers, banks, building societies and credit unions, with responsibility over IT compliance and controls.
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
Mar 21, 2022
Full time
The Role
STEM Learning’s vision is to achieve a world-leading STEM education for all young people across the UK. Technology and digital systems are crucial to delivering that vision. This role work towards that vision by:
ensuring a first class IT experience is provided to all our service users
delivering a portfolio of services to enable and support the business goals
championing digital tools, processes and effective ways of working
To achieve this you will:
ensure excellent customer service delivery through:
a skilled and performant support team and structure
appropriate and efficient processes, tools, documentation and communication
setting and monitoring of key performance indicators
regularly capturing feedback from service users
own service management processes including Incident/problem management, change management, release management, service request/access management
drive service improvement based in user feedback and logged call trends
take ownership of all user service requests ensuring that they are handled appropriately and as efficiently as possible
act as the point of escalation for incidents and coordinate any major incident response.
have a first-rate understanding of the key business services to enable high quality service delivery, to support diagnosis and resolution of more complex support issues, and to aid impact analysis of service failure
identify, plan and deliver new software or service implementations, working with external partners as required.
monitor and manage 3rd party support contracts, ensuring they provide value for money and an effective service
be an ambassador for IT support, working across the business to provide effective communication on IT matters and build relationships with other teams
plan and monitor IT service/support budgets, reporting regularly to the Head of IT
proactively contribute to overall risk reduction and management, work with Head of IT, Compliance coordinator and others to continuously improve our position. Feed into internal and external audits as required
Our Ideal Candidate
You should be a proactive, driven individual with a passion for service improvement and customer service.
Significant, demonstrable experience –
leading and enhancing service delivery and support teams
building and improving service delivery processes
developing individuals and teams
Identifying, procuring and delivering new IT systems and solutions
Understanding of the ITIL service management framework and how to shape the “toolkit” to make it an appropriate fit for the business
Strong interpersonal and relationship development skills
Excellent leadership and people management skills
Sound technical knowledge of modern Microsoft business platforms including one or more of Office 365, Dynamics 365, Business Central and SharePoint.
A good technical understanding of the broader technology landscape so as to provide an effective escalation point for complex issues
Self-motivated and dynamic
Other Information
This is a fixed-term role for 14 months to cover maternity leave. The role is based in York at least 3 days a week and working from home available for the other 2 if desired. The role holder will be required to undertake some UK travel and occasional overnight stays.
Some flexibility of working hours will be required to meet the demands of the role at key times, for example during any major incidents or significant project milestones.
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver
Sep 09, 2016
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver
Sep 09, 2016
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver
Sep 09, 2016
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver
Sep 09, 2016
Our client who is based just to the south west of Winchester, in Hursley, is seeking an IT Support Engineer to join their team on a permanent basis to work at the client's site.
Please note, you will need to be security cleared for this role so please only apply if you are confident you will pass security clearance. Whilst this role will ultimately be based in Hurlsey, Hampshire, until you have passed the security clearance, likely to take around a month (possibly longer) you will be required to work from the Winnersh, Berkshire office so please only apply if you are happy and able to do this.
Main duties and responsibilities
* Provide technical support and maintenance on company products
* ensure full adherence to the SLA
* Respond to customer needs relevant to contractual responsibilities
* Act as the product Technical expert
* Provide inputs for both internal and external contractual monthly reporting
* Actions follow up and customer needs filtering plus identify areas of potential risk within project
* Interface between the company and the customer
* Escalation key point and coordinator of any incident resolution
* Occasional out of hours support cover during major system release updates
Skills and Experience required:
* Ideally educated to a minimum of degree level in a IT/technical subject
* Good IT administrator skill set on Unix, Linux and Windows systems with DB (e.g Oracle)
* Several years' previous experience in a similar environment
* Self-driven, results orientated, customer satisfaction
* Natural forward planner who is able to articulate and formalise plans.
* Energetic
* Mature, credible and comfortable in dealing with the team and the customer
Must have a valid Passport and be a driver