Randstad Sourceright
Newcastle Upon Tyne, Tyne And Wear
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Mar 29, 2024
Full time
Job title : IT Service Desk Analyst NE12 8BU Length: 12 months temporary contract to permanent Work hour: This Position is on a rotational shift pattern: 3 rotations: 7:30-15:30, 8:15-16:15 and 9:30-17:30 Pay Rate: £12.05/hour PAYE Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are currently recruiting for a IT Service Desk Analyst for a FM Services and Engineering company on a 12 months temporary contract to permanent. This position is on a rotational shift pattern which alternates each week. Some of the other duties will include but are not limited to: Answer calls and respond to ITSM tickets within agreed KPI targets whilst adhering to quality monitoring guidelines. Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible. Retention of end-to-end ownership and working with IT resolver groups and third parties where required. Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution. Including but not limited to: ? Initial diagnostics and support of user logon issues ? Initial diagnostics and support of end user computing hardware and software issues ? Initial diagnostics and support of Microsoft O365 applications and services ? Initial diagnostics and support of core business applications ? Initial diagnostics and support of network and remote connectivity issues Communicate incident resolution or request fulfilment to the customer. Log all customer issues in the ITSM system accurately and in full detail, completing all administration within timescales and to a high level of accuracy. Adhere to effective ITSM queue management. Requirements for this position: Qualification in the field of Information Technology and / or equivalent work experience. A good technical background with knowledge of common software packages and a broad understanding of IT Infrastructures. Knowledge of basic computer hardware Experience of desktop operating systems, including Microsoft Windows 10, Microsoft Azure, Office 365 and a broad understanding of IT related permissions. If this isn't the role you're looking for right now, please visit our contractor portal below where you will see all of our live roles and communities to join:
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Location - Hampton, PeterboroughPay - £14.16 per hour, after 3 months goes up to £15.44Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week.Required skills:- Plenty of Customer service experience - Previously worked in a Call Centre - Active Directory- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.- Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
SC Cleared applicants only.Location - Hampton, PeterboroughPay - £21.37Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're suitable for the role, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
SC Cleared applicants only.Location - Hampton, PeterboroughPay - £21.37Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're suitable for the role, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £16.30Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're a suitable candidate, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 28, 2024
Full time
Location - Hampton, PeterboroughPay - £16.30Contract Duration - 3 months You will ideally have a minimum of 6 months to 1 years experience working on a ticketed IT service desk in a level 1 role but this is not essential.Shifts - 10.5 paid hrs (1.5hr break) 20:00 to 08:00. 4 nights on and 4 nights off.Requirements:- 1st Line Support of Wintel / Retail and Hardware related incidents- Accurately log incidents and ensure all relevant data is captured whilst logging the incident.- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- You would mainly be providing a single point of contact to customers and insure that incidents are fully managed through to a resolution.Ideal Experience:- Ivanti, - ServiceNow, - O365 administration, - AD, - Comptia A+, - ITIL, - MCSA, - Citrix, - MFA, - Customer service. - Outlook, - Folder file permissions, - Wi-Fi/Network troubleshooting, - Distribution lists.If you think you're a suitable candidate, apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
1st/2nd Line Service Desk, Desktop Support, O365 IT Support Analyst required for a leading business based in Bristol. The successful candidate will have a background in Desktop or Service Desk Support with excellent customer skills and ability to work well in a team. Some travel to local sites required so your own transport is essential. This role is fully on site.Engagement is via umbrella company only. Skills and experience required:- Windows 10 support (Windows 11 about to be deployed) Processing support tickets with internal and external teams Experience supporting peripheral devices, hardware etc O365 admin Joiners/leavers account creation/deletion Troubleshoot software issues as well as Manage security patching and updates Both remote and face to face (Deskside) support Basic networking, Wi-Fi and LAN
Mar 28, 2024
Full time
1st/2nd Line Service Desk, Desktop Support, O365 IT Support Analyst required for a leading business based in Bristol. The successful candidate will have a background in Desktop or Service Desk Support with excellent customer skills and ability to work well in a team. Some travel to local sites required so your own transport is essential. This role is fully on site.Engagement is via umbrella company only. Skills and experience required:- Windows 10 support (Windows 11 about to be deployed) Processing support tickets with internal and external teams Experience supporting peripheral devices, hardware etc O365 admin Joiners/leavers account creation/deletion Troubleshoot software issues as well as Manage security patching and updates Both remote and face to face (Deskside) support Basic networking, Wi-Fi and LAN
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Mar 27, 2024
Full time
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Mar 27, 2024
Full time
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 26, 2024
Full time
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Devonshire Hayes have partnered with a Leading London Market Insurer client to help them secure an Service Desk Analyst. Your key focus in this role will be that of providing 1st / 2nd level support through taking calls and handling the resulting incidents or Service Requests via the Service Now, supporting offices internationally as well as in the UK. You will be tasked with the following: Monitor the Service Desk system, identify the priority level of the Service Desk requests/calls received and solving issues or reallocating to colleagues/raising with senior members of the team where applicable. It will also include configuration of all P.C.'s/Laptops/Surfaces used within the group, all Printers used within the group, Mobile Devices within the group Ensure that Backups are performed daily on the servers in your principle office. Ensure that all office hardware is maintained to a good working standard Ensure that the support tasks within Group IT are carried out in a professional and timely manner. Utilising the Service Desk system to effectively log the nature of support queries / manage workload and prioritise support tasks according to service levels set by the business. To be successful in this role, you should: 3+ years' experience in a similar role Advanced knowledge of O365 Knowledge of Active Directory and MS Exchange / O365 suite of products Knowledge/background of working with computers Insurance background is beneficial
Mar 26, 2024
Full time
Devonshire Hayes have partnered with a Leading London Market Insurer client to help them secure an Service Desk Analyst. Your key focus in this role will be that of providing 1st / 2nd level support through taking calls and handling the resulting incidents or Service Requests via the Service Now, supporting offices internationally as well as in the UK. You will be tasked with the following: Monitor the Service Desk system, identify the priority level of the Service Desk requests/calls received and solving issues or reallocating to colleagues/raising with senior members of the team where applicable. It will also include configuration of all P.C.'s/Laptops/Surfaces used within the group, all Printers used within the group, Mobile Devices within the group Ensure that Backups are performed daily on the servers in your principle office. Ensure that all office hardware is maintained to a good working standard Ensure that the support tasks within Group IT are carried out in a professional and timely manner. Utilising the Service Desk system to effectively log the nature of support queries / manage workload and prioritise support tasks according to service levels set by the business. To be successful in this role, you should: 3+ years' experience in a similar role Advanced knowledge of O365 Knowledge of Active Directory and MS Exchange / O365 suite of products Knowledge/background of working with computers Insurance background is beneficial
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Mar 26, 2024
Full time
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Senior Service Desk Analyst - 1st / 2nd / 3rd Line Digital agency in the heart of Leeds is looking for a Senior Service Desk Analyst to join their team. This is a relaxed and informal working environment with lovely offices, free breakfast, subsidied lunch and a vibrant social scene. Supporting a sizable team of c.200 employees, you will be onsite for 4 days per week, 1 day working from home if desired. More about the role: Mentoring a junior member of the team, acting as an escalation point to users and the wider IT team. Offering best in class 1st, 2nd and 3rd line phone and in person support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are followed correctly to ensure a consistent approach to support across the team. Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will support AV / meetings in the building. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows 10, MAC OS, Adobe Creative Cloud, resolving where possible and escalating to the relevant team if necessary. About you: Fantastic telephone manner and customer oriented. Great communication skills; Able to give customers confidence that you are able to resolve issues and can explain technical issues to non-technical people. Solid 2-4 years experience in IT Support working on a broad range of issues. Able to show you take ownership and see things through; even when you don't know the answer, a willingness to learn, find out, try to help, before passing it on to someone else. Technically, you will have experience supporting Windows and O365. Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.
Mar 26, 2024
Full time
Senior Service Desk Analyst - 1st / 2nd / 3rd Line Digital agency in the heart of Leeds is looking for a Senior Service Desk Analyst to join their team. This is a relaxed and informal working environment with lovely offices, free breakfast, subsidied lunch and a vibrant social scene. Supporting a sizable team of c.200 employees, you will be onsite for 4 days per week, 1 day working from home if desired. More about the role: Mentoring a junior member of the team, acting as an escalation point to users and the wider IT team. Offering best in class 1st, 2nd and 3rd line phone and in person support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are followed correctly to ensure a consistent approach to support across the team. Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will support AV / meetings in the building. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows 10, MAC OS, Adobe Creative Cloud, resolving where possible and escalating to the relevant team if necessary. About you: Fantastic telephone manner and customer oriented. Great communication skills; Able to give customers confidence that you are able to resolve issues and can explain technical issues to non-technical people. Solid 2-4 years experience in IT Support working on a broad range of issues. Able to show you take ownership and see things through; even when you don't know the answer, a willingness to learn, find out, try to help, before passing it on to someone else. Technically, you will have experience supporting Windows and O365. Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.
Service Desk Analyst - 1st / 2nd Line Digital agency in the heart of Leeds is looking for a Service Desk Analyst to join their team. This is a relaxed and informal working environment with lovely offices, free breakfast, subsidied lunch and a vibrant social scene. Supporting a sizable team of c.200 employees, you will be onsite for 4 days per week, 1 day working from home if desired. More about the role: Offering best in class 1st and 2nd line phone and inperson support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are followed correctly to ensure a consistent approach to support across the team. Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will support AV / meetings in the building. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows 10, MAC OS, Adobe Creative Cloud, resolving where possible and escalating to the relevant team if necessary. About you: Fantastic telephone manner and customer oriented. Ideally a year in an IT support role, although graduates with a high degree of interest in IT and initiative may be considered. Able to show you take ownership and see things through; even when you don't know the answer, a willingness to learn, find out, try to help, before passing it on to someone else. Technically, you will have experience supporting Windows and O365. Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.
Mar 26, 2024
Full time
Service Desk Analyst - 1st / 2nd Line Digital agency in the heart of Leeds is looking for a Service Desk Analyst to join their team. This is a relaxed and informal working environment with lovely offices, free breakfast, subsidied lunch and a vibrant social scene. Supporting a sizable team of c.200 employees, you will be onsite for 4 days per week, 1 day working from home if desired. More about the role: Offering best in class 1st and 2nd line phone and inperson support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the IT Service Management tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets are updated regularly. Ensuring procedures are followed correctly to ensure a consistent approach to support across the team. Provide regular updates to customers and ensure ongoing communication is maintained throughout the life of the call, setting expectations appropriately at each communication. Provide assistance with and perform system builds/re-builds, software installation, upgrades and patch management on PCs, laptops and peripherals as required. You will support AV / meetings in the building. You will deal with a wide range of support calls including password resets, Office 365, Microsoft Windows 10, MAC OS, Adobe Creative Cloud, resolving where possible and escalating to the relevant team if necessary. About you: Fantastic telephone manner and customer oriented. Ideally a year in an IT support role, although graduates with a high degree of interest in IT and initiative may be considered. Able to show you take ownership and see things through; even when you don't know the answer, a willingness to learn, find out, try to help, before passing it on to someone else. Technically, you will have experience supporting Windows and O365. Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Mar 26, 2024
Full time
IT Support Engineer - Carlisle Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support About the Role: We're on the lookout for a skilled and proactive IT Support Technician who loves getting hands-on with projects to join my client's Group IT team. In this role, you'll be the go-to person for troubleshooting hardware and software issues, and you'll make sure any complex problems get the attention they need. Plus, you'll dive into exciting IT projects like system upgrades, network setups, and software rollouts. This role is perfect for someone who enjoys balancing 2nd line service desk support with digging into tech challenges aiding the infrastructure team. You'll be the link between the Service Desk team and the platform (Infrastructure/Systems) teams, making sure everything runs smoothly. Skills needed: People skills for high-level customer service and working with stakeholders and third parties. Strong knack for troubleshooting tech issues. Self-motivated and ready to roll with changes in a fast-paced environment. Quick learner when it comes to new tech and apps. Understanding of Windows 10/11, Windows Server 2019/2022, O365, M365, and Microsoft Active Directory. Installing and setting up business software. 3 to 5 years' experience in tech troubleshooting or 2nd line end user support. Some experience of project-based work before. Desirable & other tech you will be involved with: Azure/Entra, Exchange, TCP/IP, CISCO, VMware, and Network storage. This is a great opportunity for a candidate looking for a role providing 2nd line service desk support, combined with working on more technically challenging projects within infrastructure. For further details and to apply, please send your CV to or press the apply now button. Key words: IT Support, 2nd Line Support, IT Technician, IT Support Analyst, Infrastructure Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing Reporting to the 2nd Line Team Manager, you'll form part of a growing team that works closely with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. Whilst this role will involve attending customer site (3-4 pre-arranged visits / week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and Fridays. The majority of our customers are located in Devon, but there will be occasional visits required to surrounding counties (Cornwall / Somerset / Dorset). Tasks will include: Providing a technical escalation point for 1st line team members and ensuring technical escalations to 3rd Line are informative and precise. Responding to escalated, complex and high impact issues within SLA. Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems. Creating knowledge articles for peer use and knowledge transfer Provide training where necessary to all team members. Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation What we're looking for Experience in an ITIL Service Desk. Strong understanding of core systems including O365, Azure, Domain administration Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us better.
Mar 26, 2024
Full time
Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing Reporting to the 2nd Line Team Manager, you'll form part of a growing team that works closely with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. Whilst this role will involve attending customer site (3-4 pre-arranged visits / week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and Fridays. The majority of our customers are located in Devon, but there will be occasional visits required to surrounding counties (Cornwall / Somerset / Dorset). Tasks will include: Providing a technical escalation point for 1st line team members and ensuring technical escalations to 3rd Line are informative and precise. Responding to escalated, complex and high impact issues within SLA. Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems. Creating knowledge articles for peer use and knowledge transfer Provide training where necessary to all team members. Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation What we're looking for Experience in an ITIL Service Desk. Strong understanding of core systems including O365, Azure, Domain administration Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us better.
The Fire and Rescue Service in Nottinghamshire is seeking a capable ICT Support Technician to support and maintain ICT Services. The post holder will work on the ICT Service Desk taking calls and dealing with them when possible either by telephone or by visit at our client's Joint Headquarters (or at any of their other 24 Fire stations across the county). ICT Support TechnicianArnold, Nottingham, NG5 8PP 31,364 - £34,834 37 hours (Monday to Friday) Fixed Term (1 year) Please Note: Applicants must be authorised to work in the UK Key Responsibilities: Answer and log incoming telephone calls to Service Desk. Provide first/second line technical support to users across the Service or escalate if necessary. Assist with projects across the Service. Conduct installation, configuration and upgrading hardware and software. Manage the administration of user accounts and privileges. Provide Induction training to new users on how to use ICT equipment and create helpful documentation. Travel to stations across the County. Assist Service Desk Manager in maintaining asset management and ICT Equipment. Contribute to ongoing development of the Service Desk ticketing application. Provide support to 3rd line Technical Analysts as and when required. Perform other duties as assigned within the scope of the role. Experience/Qualification Recent experience in providing ICT Service Desk telephone and in-person support in a medium sized multi-site organisation. Knowledge of a broad range of IT hardware and software. Knowledge on Microsoft O365. An understanding of internet security issues and experience using tools to combat these issues. Additionally, some experience in network administration. Strong communication in writing and listening skills and ability to deal with all users calmly and with respect. Previous experience of team working showing an ability to communicate and share tasks in a cohesive, cooperative, and equitable manner. Full UK driving licence. Benefits: Flexibility - Our client is family friendly and they are open to considering different working patterns which help you provide a better service to our community while supporting your home life. Annual Leave - 24 days of annual leave with an extra three concessionary days, plus bank holidays and a Christmas concessionary day. Health and Wellbeing - As a Service, they provide a wide range of Health and Wellbeing support to all employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to a gym. Blue Light Card - working for an emergency service, you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out. Development - You will have access to both formal and informal professional development opportunities which will help you advance your career. Pension - Access to a public service defined benefit pension scheme. If you feel you have the skills and experience our client is looking for and want to play an integral part in keeping Nottinghamshire communities safe, then they look forward to hearing from you. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and you will be directed to the company website where you will be able to submit an application form. Closing Date : 31st March 2024 Interview Date : 11th and 12th April 2024 The Fire & Rescue Service in Nottinghamshire is proud to be an equal opportunities and 'Disability Confident' employer, and is committed to increasing the diversity of its workforce. They welcome applications from all communities and particularly those who are currently under-represented in the workforce. This service is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process. The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check. Please note that CVs will not be accepted in place of application forms. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.
Mar 25, 2024
Full time
The Fire and Rescue Service in Nottinghamshire is seeking a capable ICT Support Technician to support and maintain ICT Services. The post holder will work on the ICT Service Desk taking calls and dealing with them when possible either by telephone or by visit at our client's Joint Headquarters (or at any of their other 24 Fire stations across the county). ICT Support TechnicianArnold, Nottingham, NG5 8PP 31,364 - £34,834 37 hours (Monday to Friday) Fixed Term (1 year) Please Note: Applicants must be authorised to work in the UK Key Responsibilities: Answer and log incoming telephone calls to Service Desk. Provide first/second line technical support to users across the Service or escalate if necessary. Assist with projects across the Service. Conduct installation, configuration and upgrading hardware and software. Manage the administration of user accounts and privileges. Provide Induction training to new users on how to use ICT equipment and create helpful documentation. Travel to stations across the County. Assist Service Desk Manager in maintaining asset management and ICT Equipment. Contribute to ongoing development of the Service Desk ticketing application. Provide support to 3rd line Technical Analysts as and when required. Perform other duties as assigned within the scope of the role. Experience/Qualification Recent experience in providing ICT Service Desk telephone and in-person support in a medium sized multi-site organisation. Knowledge of a broad range of IT hardware and software. Knowledge on Microsoft O365. An understanding of internet security issues and experience using tools to combat these issues. Additionally, some experience in network administration. Strong communication in writing and listening skills and ability to deal with all users calmly and with respect. Previous experience of team working showing an ability to communicate and share tasks in a cohesive, cooperative, and equitable manner. Full UK driving licence. Benefits: Flexibility - Our client is family friendly and they are open to considering different working patterns which help you provide a better service to our community while supporting your home life. Annual Leave - 24 days of annual leave with an extra three concessionary days, plus bank holidays and a Christmas concessionary day. Health and Wellbeing - As a Service, they provide a wide range of Health and Wellbeing support to all employees which includes access to a Bupa cashback scheme, an Employee Assistance Programme and a dedicated Occupational Health team who are there to support you. Also, all employees receive free access to a gym. Blue Light Card - working for an emergency service, you will have the ability to apply for a Blue Light Card which enables discounts on shopping and eating out. Development - You will have access to both formal and informal professional development opportunities which will help you advance your career. Pension - Access to a public service defined benefit pension scheme. If you feel you have the skills and experience our client is looking for and want to play an integral part in keeping Nottinghamshire communities safe, then they look forward to hearing from you. How to apply for the role: If you have the skills and experience required for this position, click "apply" today and you will be directed to the company website where you will be able to submit an application form. Closing Date : 31st March 2024 Interview Date : 11th and 12th April 2024 The Fire & Rescue Service in Nottinghamshire is proud to be an equal opportunities and 'Disability Confident' employer, and is committed to increasing the diversity of its workforce. They welcome applications from all communities and particularly those who are currently under-represented in the workforce. This service is committed to the safeguarding and protection of children, young people and adults at risk of abuse and or neglect and operates a safer recruitment process. The successful candidate will be subject to a Standard Disclosure and Barring Service check and a Police Vetting check. Please note that CVs will not be accepted in place of application forms. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.
Embark on a Digital Adventure - Service Analyst - Field Engineer Wanted! Exciting times await as this company undergoes a transformative phase to become a digital strategic partner. The organisation is currently seeking a skilled individual to join as a Service Analyst - Field Engineer within the Service Excellence function as part of the Global IS Transformation Programme. About the Role: In the position of Service Analyst - Field Engineer, the individual will play a pivotal role in delivering exceptional customer experiences for the local organisation. The candidate will collaborate with Global IS teams, providing valuable support for Incident Management, Request Management, and Field Engineering processes. Coveriing sites in - March, Leister, Northampton, Corby, Nottingham. Key Responsibilities: Execute day-to-day activities for Incident and Request Management. Collaborate across GIS functions to meet and exceed SLAs. Implement and recommend continuous improvements to operational procedures. Take on project work when assigned and deliver within defined timelines and budget. Qualifications and Experience: Essential: Background in Service Management or end-user support in an industrial or manufacturing setting. Essential: Practical knowledge of IT Service Management systems and frameworks (ITIL or similar). Essential: Experience in customer support, both telephone and remote virtual desktop. Essential: Proficient in English with excellent business communication skills. Essential: Basic knowledge of Networking, WAN, and LAN technologies. Essential: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365). Essential: Full Driving License. Reports to: Service Desk Team Lead. Business Unit: Global IS, Service Excellence. Role Type: Permanent. Location: UK (Travel across local sites including overnight stays, is required). Professionals are invited to seize the chance to drive change, enhance their skills, interested individuals apply now and become part of an exciting journey of innovation and growth. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Mar 25, 2024
Full time
Embark on a Digital Adventure - Service Analyst - Field Engineer Wanted! Exciting times await as this company undergoes a transformative phase to become a digital strategic partner. The organisation is currently seeking a skilled individual to join as a Service Analyst - Field Engineer within the Service Excellence function as part of the Global IS Transformation Programme. About the Role: In the position of Service Analyst - Field Engineer, the individual will play a pivotal role in delivering exceptional customer experiences for the local organisation. The candidate will collaborate with Global IS teams, providing valuable support for Incident Management, Request Management, and Field Engineering processes. Coveriing sites in - March, Leister, Northampton, Corby, Nottingham. Key Responsibilities: Execute day-to-day activities for Incident and Request Management. Collaborate across GIS functions to meet and exceed SLAs. Implement and recommend continuous improvements to operational procedures. Take on project work when assigned and deliver within defined timelines and budget. Qualifications and Experience: Essential: Background in Service Management or end-user support in an industrial or manufacturing setting. Essential: Practical knowledge of IT Service Management systems and frameworks (ITIL or similar). Essential: Experience in customer support, both telephone and remote virtual desktop. Essential: Proficient in English with excellent business communication skills. Essential: Basic knowledge of Networking, WAN, and LAN technologies. Essential: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365). Essential: Full Driving License. Reports to: Service Desk Team Lead. Business Unit: Global IS, Service Excellence. Role Type: Permanent. Location: UK (Travel across local sites including overnight stays, is required). Professionals are invited to seize the chance to drive change, enhance their skills, interested individuals apply now and become part of an exciting journey of innovation and growth. EA First Ltd are acting as an Employment Agency for this permanent vacancy.
A well-established private equity company is looking to hire a talented Service Desk Analyst to join their London team. An ideal candidate will be a self-motivated, energetic "go-getter" with strong organisational skills to work within the IT team in a very high volume and demanding help desk. Key Responsibilities: Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting Keeping customers informed on progress of their ticket until they have agreed the resolution Providing enhanced support for identified key leaders Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments Assisting with Laptop builds and configuration Key Skills and Requirements: Advanced understanding of Windows Server Ability to troubleshoot and correct problems Exchange/O365 support and configuration Microsoft SCCM or Intune understanding Ability to quickly learn new skills and technologies Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 22, 2024
Full time
A well-established private equity company is looking to hire a talented Service Desk Analyst to join their London team. An ideal candidate will be a self-motivated, energetic "go-getter" with strong organisational skills to work within the IT team in a very high volume and demanding help desk. Key Responsibilities: Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting Keeping customers informed on progress of their ticket until they have agreed the resolution Providing enhanced support for identified key leaders Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments Assisting with Laptop builds and configuration Key Skills and Requirements: Advanced understanding of Windows Server Ability to troubleshoot and correct problems Exchange/O365 support and configuration Microsoft SCCM or Intune understanding Ability to quickly learn new skills and technologies Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
A well-established private equity company is looking to hire a talented Service Desk Analyst to join their London team. An ideal candidate will be a self-motivated, energetic "go-getter" with strong organisational skills to work within the IT team in a very high volume and demanding help desk. Key Responsibilities: Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting Keeping customers informed on progress of their ticket until they have agreed the resolution Providing enhanced support for identified key leaders Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments Assisting with Laptop builds and configuration Key Skills and Requirements: Advanced understanding of Windows Server Ability to troubleshoot and correct problems Exchange/O365 support and configuration Microsoft SCCM or Intune understanding Ability to quickly learn new skills and technologies Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 22, 2024
Full time
A well-established private equity company is looking to hire a talented Service Desk Analyst to join their London team. An ideal candidate will be a self-motivated, energetic "go-getter" with strong organisational skills to work within the IT team in a very high volume and demanding help desk. Key Responsibilities: Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting Keeping customers informed on progress of their ticket until they have agreed the resolution Providing enhanced support for identified key leaders Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments Assisting with Laptop builds and configuration Key Skills and Requirements: Advanced understanding of Windows Server Ability to troubleshoot and correct problems Exchange/O365 support and configuration Microsoft SCCM or Intune understanding Ability to quickly learn new skills and technologies Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Mar 22, 2024
Full time
A well-established manufacturing company is looking for an accomplished IT Support Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel to sites in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have 12+ months of experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. This is an excellent opportunity for an accomplished IT Support Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
A well-established manufacturing company is seeking an accomplished Graduate IT Helpdesk Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel between sites located in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. Holding a relevant degree or IT qualifications will be advantageous but by no means necessary. This is an excellent opportunity for an accomplished Graduate IT Helpdesk Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.
Mar 22, 2024
Full time
A well-established manufacturing company is seeking an accomplished Graduate IT Helpdesk Analyst to join its IT team based in Brentwood, Essex. Please note this role is office-based and will require regular travel between sites located in Essex. Within this role, you will work as part of a small high-performance IT team and be responsible for providing 1st-2nd-line support for all system and user issues. Working in a fast-paced, dynamic environment, you will provide an exceptional internal support service for a range of technologies. You will be responsible for troubleshooting issues and resolving where possible or escalating tickets to 3 rd line as needed with sufficient supporting information. You will also conduct routine IT administration and assist with IT project work. The ideal candidate will have experience in a 1 st line support role and will be a self-starter with excellent communication, organisation, and problem-solving skills. You will have demonstrable expertise supporting Windows 10, O365, and Active Directory, paired with general desktop support (PC hardware, telephones, etc). You will have a basic understanding of networking and any experience with VMware would be advantageous to your application. Holding a relevant degree or IT qualifications will be advantageous but by no means necessary. This is an excellent opportunity for an accomplished Graduate IT Helpdesk Analyst to develop their career within IT, with an organisation that offers an attractive range of benefits and has a clearly defined career path.