Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
ABOUT US The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
THE ROLE The Chief Technology Officer will lead the Digital Enablement team, responsible for the planning and delivery of our long-term technology strategy, which underpins delivery of the Trust’s broader strategic goals. You’ll be in the driving seat of our digital transformation through Microsoft Dynamics, Dataverse and beyond, and you’ll manage our technology operations and projects, mitigating risks and managing budgets, while looking for opportunities to improve what we do through technical solutions.
THE CANDIDATE With substantial experience of creating a high-performance culture that drives delivery whilst building collaboration, inclusion and continuous improvement, you’ll be an inspirational and compelling expert, with experience of leading change and transformation and an understanding of digital trends and technologies, and how these might relate to the Woodland Trust’s work and vision
You’ll be an experienced Enterprise Architect, able to support, coach, mentor and develop teams to embrace new ways of working and the adoption of new technologies. You’ll have detailed knowledge and hands on experience with the Microsoft Cloud Ecosystem, agile product development, and experience in driving innovation in partnership with internal colleagues and external consultants.
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
WHAT YOU CAN EXPECT There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
OUR COMMITMENT TO DIVERSITY & INCLUSION At the Woodland Trust, we want to reflect and represent the full richness of diversity in the UK. Fewer of our employees are Black, Asian or minority ethnic; disabled; from lower socio-economic backgrounds or under 25; so we are particularly keen to receive your application if you are from one or more of these groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible
Jun 05, 2023
Full time
ABOUT US The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
THE ROLE The Chief Technology Officer will lead the Digital Enablement team, responsible for the planning and delivery of our long-term technology strategy, which underpins delivery of the Trust’s broader strategic goals. You’ll be in the driving seat of our digital transformation through Microsoft Dynamics, Dataverse and beyond, and you’ll manage our technology operations and projects, mitigating risks and managing budgets, while looking for opportunities to improve what we do through technical solutions.
THE CANDIDATE With substantial experience of creating a high-performance culture that drives delivery whilst building collaboration, inclusion and continuous improvement, you’ll be an inspirational and compelling expert, with experience of leading change and transformation and an understanding of digital trends and technologies, and how these might relate to the Woodland Trust’s work and vision
You’ll be an experienced Enterprise Architect, able to support, coach, mentor and develop teams to embrace new ways of working and the adoption of new technologies. You’ll have detailed knowledge and hands on experience with the Microsoft Cloud Ecosystem, agile product development, and experience in driving innovation in partnership with internal colleagues and external consultants.
Our Organisational Nature enables us to better understand what it means to be part of the Woodland Trust, empowering us to make an impact, every day. We want you to be able to role model our values; ‘Grow Together’, ‘Focus’, ‘Explore’ and ‘Make it Count’ to ensure each of us plays our part in helping to protect, restore and create our woods and trees.
WHAT YOU CAN EXPECT There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
OUR COMMITMENT TO DIVERSITY & INCLUSION At the Woodland Trust, we want to reflect and represent the full richness of diversity in the UK. Fewer of our employees are Black, Asian or minority ethnic; disabled; from lower socio-economic backgrounds or under 25; so we are particularly keen to receive your application if you are from one or more of these groups. We can also discuss anything you may need to achieve your full potential at any stage of the process. We assess your application solely on your demonstrated suitability for the job. Nothing else.
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. If you are interested, we'd encourage you to submit your application as early as possible
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
Techniche Global are supporting leading automotive manufacturer to appoint a Technical Officer This role is to support the development of the technical training team to delivery courses and self-learning material in a structured environment. Key responsibilities: Working in a team who are capturing knowledge from engineers and documenting it all on Microsoft SharePoint. They are creating a library of technical knowledge which covers every part of the engineering centre. This is to help share knowledge and technical expertise within the business. Meeting with all the different teams and documenting discussions around what that engineering area does, their technical coverage etc. Compiling information into an eBook format Qualifications and Experienced required: Thrives in a process led environment. Strong organisational skills Able to lead open discussions within small groups. Presentation skills including public speaking. Situational leadership skills to identify best action plan for scenarios. May have some previous experience of training and delivering training. Can identify key points from a discussion and articulate them simply in a summary document.
Mar 28, 2024
Full time
Techniche Global are supporting leading automotive manufacturer to appoint a Technical Officer This role is to support the development of the technical training team to delivery courses and self-learning material in a structured environment. Key responsibilities: Working in a team who are capturing knowledge from engineers and documenting it all on Microsoft SharePoint. They are creating a library of technical knowledge which covers every part of the engineering centre. This is to help share knowledge and technical expertise within the business. Meeting with all the different teams and documenting discussions around what that engineering area does, their technical coverage etc. Compiling information into an eBook format Qualifications and Experienced required: Thrives in a process led environment. Strong organisational skills Able to lead open discussions within small groups. Presentation skills including public speaking. Situational leadership skills to identify best action plan for scenarios. May have some previous experience of training and delivering training. Can identify key points from a discussion and articulate them simply in a summary document.
I'm delighted to be partnering a global Insurance group to appoint a Chief Information Security Officer based in London City. This is a rare and exceptional opportunity looking for a technical and strategic CISO who has years dealing with board, risk committee, regulators and senior level business unit leaders. Someone able to provide technical InfoSec expertise across the group to deliver the right strategy and management of risk appetite. Client Details A leading global insurance group comprising distinct businesses covering various Insurance and Reinsurance service offerings across a well established international customer base. This is a highly compelling Insurance brand with a rich history and deep expertise operating across Lloyds, UK, European and global markets. This role presents a rare and exceptional opportunity looking for a technical and strategic CISO who has years dealing with board, risk committee, regulators and senior level business unit leaders. Someone able to provide technical InfoSec expertise across the group and build out the security function to deliver the right strategy and management of risk appetite. Description The Chief Information Security Officer will define the information security strategy in collaboration with the regulated entities for the UK and continental Europe and guide on cyber risk appetite. Recommend appropriate infosec investments and practices, including full support in relation to third parties data/cyber incidents and insurance services supply chain. Direct the implementation and monitoring of information security technologies, systems, standards and policies. Responsible for proactively managing all type of risks (people, processes and technology) relating to data protection (e.g. GDPR), privacy, information/cyber security, physical security, business continuity planning, crisis management and incident response, compliance and independent assurance of IT Controls. What You'll Spend Your Time Doing Define and implement enterprise security strategy and cyber risk policies and standards Co-ordinate with stakeholders to align enterprise security and risk strategies with business priorities Ensures the provision of services and capabilities for the protection of all our assets globally Oversee, manage and report any activity in relation to data protection, privacy and independent assurance of IT controls Monitor regulatory compliance and security policies to educates business unit leaders and service managers on compliance efforts Lead an experienced enterprise team that provides global coordination and oversight of business unit Information Risk Management processes and strategies Oversees development of an information security awareness program for each business unit and services group Support the implementation of operational resilience across the business Keeps abreast with evolving threats/risks, industry trends and works to implement best practices Proactively support audit and regulatory inquiries and external vendor activities. Participates in leading industry forums and consortiums (e.g. Lloyd's of London). Profile A proven Chief Information Security officer or Information Security Executive with a track record advising and delivering effective and risk balanced information security services within a global or matrix highly regulated organisation (e.g. Financial Services, Banking, Insurance). Applicants should have experience in dealing with Board, risk committee, regulators and operational leaders in complex stakeholders environment Preferably having worked in a Shared, Group or Consultancy Services organisation. A proven track record and approach to building an effective information security function including risk management, privacy and Data Protection practices Technical expertise well versed regulatory compliance frameworks such as ISO, SOX, BASEL II, EU DPD, HIPAA, and PCI DSS Adept in strategic planning, budgeting, and allocation Bachelor's or master's degree in computer science, business, finance or related discipline Job Offer Competitive Basic Salary Annual Bonus Flexible and Rewarding Pension up to 18% contribution 28 days annual leave + buy / sell option PMI, Flex Fund, Life Assurance Hybrid Working London, City Office.
Mar 28, 2024
Full time
I'm delighted to be partnering a global Insurance group to appoint a Chief Information Security Officer based in London City. This is a rare and exceptional opportunity looking for a technical and strategic CISO who has years dealing with board, risk committee, regulators and senior level business unit leaders. Someone able to provide technical InfoSec expertise across the group to deliver the right strategy and management of risk appetite. Client Details A leading global insurance group comprising distinct businesses covering various Insurance and Reinsurance service offerings across a well established international customer base. This is a highly compelling Insurance brand with a rich history and deep expertise operating across Lloyds, UK, European and global markets. This role presents a rare and exceptional opportunity looking for a technical and strategic CISO who has years dealing with board, risk committee, regulators and senior level business unit leaders. Someone able to provide technical InfoSec expertise across the group and build out the security function to deliver the right strategy and management of risk appetite. Description The Chief Information Security Officer will define the information security strategy in collaboration with the regulated entities for the UK and continental Europe and guide on cyber risk appetite. Recommend appropriate infosec investments and practices, including full support in relation to third parties data/cyber incidents and insurance services supply chain. Direct the implementation and monitoring of information security technologies, systems, standards and policies. Responsible for proactively managing all type of risks (people, processes and technology) relating to data protection (e.g. GDPR), privacy, information/cyber security, physical security, business continuity planning, crisis management and incident response, compliance and independent assurance of IT Controls. What You'll Spend Your Time Doing Define and implement enterprise security strategy and cyber risk policies and standards Co-ordinate with stakeholders to align enterprise security and risk strategies with business priorities Ensures the provision of services and capabilities for the protection of all our assets globally Oversee, manage and report any activity in relation to data protection, privacy and independent assurance of IT controls Monitor regulatory compliance and security policies to educates business unit leaders and service managers on compliance efforts Lead an experienced enterprise team that provides global coordination and oversight of business unit Information Risk Management processes and strategies Oversees development of an information security awareness program for each business unit and services group Support the implementation of operational resilience across the business Keeps abreast with evolving threats/risks, industry trends and works to implement best practices Proactively support audit and regulatory inquiries and external vendor activities. Participates in leading industry forums and consortiums (e.g. Lloyd's of London). Profile A proven Chief Information Security officer or Information Security Executive with a track record advising and delivering effective and risk balanced information security services within a global or matrix highly regulated organisation (e.g. Financial Services, Banking, Insurance). Applicants should have experience in dealing with Board, risk committee, regulators and operational leaders in complex stakeholders environment Preferably having worked in a Shared, Group or Consultancy Services organisation. A proven track record and approach to building an effective information security function including risk management, privacy and Data Protection practices Technical expertise well versed regulatory compliance frameworks such as ISO, SOX, BASEL II, EU DPD, HIPAA, and PCI DSS Adept in strategic planning, budgeting, and allocation Bachelor's or master's degree in computer science, business, finance or related discipline Job Offer Competitive Basic Salary Annual Bonus Flexible and Rewarding Pension up to 18% contribution 28 days annual leave + buy / sell option PMI, Flex Fund, Life Assurance Hybrid Working London, City Office.
Role Title: Technology Associate Department: Information Technology Team: GRSI Regulatory, Risk & Group Functions Location: London Type: Permanent About the Role: The Technology Associate Role is vital in providing the technical and architectural guidance to the Business Agility and GRSI Business Stakeholders. This role will be primarily working with the Portfolio Technical Leads and spans across a number of initiatives within the portfolio. About the Department & Team: The CIO Function reports into the Chief Information Officer, responsible for the delivery of key technical services to the Business ranging from technology to business processes. The team provides the architecture and the delivery skills and resources required to support business outcomes. Key Responsibilities: Working with the Technical Leads to provide technology and architecture support for GRSI Regulatory, Risk & Group Functions portfolio initiatives. Producing parts of and supporting the end-to-end architecture for initiatives Supporting key architecture decisions for projects and aligning stakeholders to a proposed approach Communicating the architecture, key design decisions and approaches on assigned initiatives to key stakeholders, project bodies, relevant governance/ assurance forums including the Architecture Review Board Collaborate and work with Product Owners, Product Analysts and Developers which help achieve the GRSI technology outcomes Facilitating and participating in detailed design reviews and ensuring that all components of the solution are aligned to the target state vision Contribute to Portfolio level 30/60/90-day planning sessions Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to our commitment to our Values, placing customers at the centre of our business and behaving with integrity. We expect you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Essential 2-5 years' experience in IT architecture, digital delivery or technology consulting Producing parts of and supporting the end-to-end architecture for a project, spanning disparate software and infrastructure components Supporting key architecture decisions for projects and aligning stakeholders to a proposed approach Modelling current and future state architecture design Good knowledge of enterprise integration patterns Excellent communication skills Experience working in an Agile environment Working closely with Product Owners and Business Analysts to help translate desired business outcomes into technology solutions Working with development teams to ensure detailed component-level design responds to high-level architecture. Working with the Technical Leads and Portfolio Architects to ensure that data and functional architectures adhere to the architecture principles ultimately supporting the target state vision for the enterprise University degree in a mathematical-scientific field, information technology, or business administration Cloud Certified or working towards it (AWS or Azure) Desirable Experience in Data Architecture concepts (management, security, governance, database, integration, quality) Experience in cloud solutions (AWS or Azure) and microservices architecture Experience leveraging emerging technologies within the insurance domain desirable Experience working in the Insurance domain with experience of working on one or multiple Insurance solutions is highly desirable. We will however also consider applications who have worked with finance clients. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Full time
Role Title: Technology Associate Department: Information Technology Team: GRSI Regulatory, Risk & Group Functions Location: London Type: Permanent About the Role: The Technology Associate Role is vital in providing the technical and architectural guidance to the Business Agility and GRSI Business Stakeholders. This role will be primarily working with the Portfolio Technical Leads and spans across a number of initiatives within the portfolio. About the Department & Team: The CIO Function reports into the Chief Information Officer, responsible for the delivery of key technical services to the Business ranging from technology to business processes. The team provides the architecture and the delivery skills and resources required to support business outcomes. Key Responsibilities: Working with the Technical Leads to provide technology and architecture support for GRSI Regulatory, Risk & Group Functions portfolio initiatives. Producing parts of and supporting the end-to-end architecture for initiatives Supporting key architecture decisions for projects and aligning stakeholders to a proposed approach Communicating the architecture, key design decisions and approaches on assigned initiatives to key stakeholders, project bodies, relevant governance/ assurance forums including the Architecture Review Board Collaborate and work with Product Owners, Product Analysts and Developers which help achieve the GRSI technology outcomes Facilitating and participating in detailed design reviews and ensuring that all components of the solution are aligned to the target state vision Contribute to Portfolio level 30/60/90-day planning sessions Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to our commitment to our Values, placing customers at the centre of our business and behaving with integrity. We expect you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules ,Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing Skills and Experience: Essential 2-5 years' experience in IT architecture, digital delivery or technology consulting Producing parts of and supporting the end-to-end architecture for a project, spanning disparate software and infrastructure components Supporting key architecture decisions for projects and aligning stakeholders to a proposed approach Modelling current and future state architecture design Good knowledge of enterprise integration patterns Excellent communication skills Experience working in an Agile environment Working closely with Product Owners and Business Analysts to help translate desired business outcomes into technology solutions Working with development teams to ensure detailed component-level design responds to high-level architecture. Working with the Technical Leads and Portfolio Architects to ensure that data and functional architectures adhere to the architecture principles ultimately supporting the target state vision for the enterprise University degree in a mathematical-scientific field, information technology, or business administration Cloud Certified or working towards it (AWS or Azure) Desirable Experience in Data Architecture concepts (management, security, governance, database, integration, quality) Experience in cloud solutions (AWS or Azure) and microservices architecture Experience leveraging emerging technologies within the insurance domain desirable Experience working in the Insurance domain with experience of working on one or multiple Insurance solutions is highly desirable. We will however also consider applications who have worked with finance clients. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
The Opportunity Salary: £33,945 to £36,648 per annum Working Pattern: Full time, 37 hours per week Location: Based at County Hall, Chichester and hybrid working from home Interview date: w/c 08 April 2024 A priority for the Public Health directorate is to support people to keep healthy, happy and living at home, by ensuring there are services to reduce their risk factors, such as for cardiovascular disease and for falls, and by providing low level support services to enable people to maintain their wellbeing and independence. Following the development of a strategic programme of Prevention and Wellbeing activities, a Prevention and Wellbeing commissioning Team has been formed within the directorate to take forward the programme of work. As our Data & Information Officer, your role will be to collect, process and analyse a range of contract data in support of the Local Authority's statutory, strategic and operational responsibilities and provide information to enable programme performance to be effectively measured and monitored, enabling planning decisions to be better informed and information to be more effectively utilised and disseminated to meet service objectives and responsibilities. You may sometimes be required to undertake prolonged periods of concentration, for example, compiling reports, research and accurately reflect on initiatives. What are we looking for? You will be able to exhibit a high level of technical knowledge and skill in the field of contract data analysis. Be energised by turning data into real intelligence, not settling for boring analysis. The ability to work independently and to demanding timescales. The capacity to quickly switch from one project to another. A willingness to learn and develop. Be unafraid to experiment and try something new. Be ready to help us make the most of big data. Working for us As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including: an excellent local government pension scheme generous holiday entitlement of 27 days (plus opportunity to buy additional leave) a range of flexible working options, depending on your job role For a full list this can be found at our Rewards and Benefits page. Further information The reference number for this role is CAFHE04961 . For an informal conversation or for further information regarding the role, please contact Nikki Lewis (Lead Commissioner Prevention and Independence) at . For issues or queries regarding your application please contact . To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page. CC
Mar 27, 2024
Full time
The Opportunity Salary: £33,945 to £36,648 per annum Working Pattern: Full time, 37 hours per week Location: Based at County Hall, Chichester and hybrid working from home Interview date: w/c 08 April 2024 A priority for the Public Health directorate is to support people to keep healthy, happy and living at home, by ensuring there are services to reduce their risk factors, such as for cardiovascular disease and for falls, and by providing low level support services to enable people to maintain their wellbeing and independence. Following the development of a strategic programme of Prevention and Wellbeing activities, a Prevention and Wellbeing commissioning Team has been formed within the directorate to take forward the programme of work. As our Data & Information Officer, your role will be to collect, process and analyse a range of contract data in support of the Local Authority's statutory, strategic and operational responsibilities and provide information to enable programme performance to be effectively measured and monitored, enabling planning decisions to be better informed and information to be more effectively utilised and disseminated to meet service objectives and responsibilities. You may sometimes be required to undertake prolonged periods of concentration, for example, compiling reports, research and accurately reflect on initiatives. What are we looking for? You will be able to exhibit a high level of technical knowledge and skill in the field of contract data analysis. Be energised by turning data into real intelligence, not settling for boring analysis. The ability to work independently and to demanding timescales. The capacity to quickly switch from one project to another. A willingness to learn and develop. Be unafraid to experiment and try something new. Be ready to help us make the most of big data. Working for us As well as adding real value to our service users and our communities, as an employer we recognise our employees are central in being able to achieve this. To recognise this we want to help support your development and provide an great place to work ensuring you can fulfil your full potential, have access to a range of benefits including: an excellent local government pension scheme generous holiday entitlement of 27 days (plus opportunity to buy additional leave) a range of flexible working options, depending on your job role For a full list this can be found at our Rewards and Benefits page. Further information The reference number for this role is CAFHE04961 . For an informal conversation or for further information regarding the role, please contact Nikki Lewis (Lead Commissioner Prevention and Independence) at . For issues or queries regarding your application please contact . To apply, please follow the links below to upload your CV and Cover Letter. In your cover letter please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page. CC
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer - The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels - with a particular 'champion' role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer - Key Responsibilities: - Managing support cases in the Zendesk tool - both from email and phone - Assisting Trust Payment's customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment's customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer - Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer - Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer - Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click 'Apply' now!
Mar 27, 2024
Full time
Trust Payments has an exciting opportunity for a Technical Support Officer to join their team. Location: Bournemouth, UK Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Technical Support Officer - The Role: The Technical Support Officer will provide second-line assistance to our customers and partners. You will always practise excellent customer service, via multiple channels - with a particular 'champion' role to play regarding our new and growing product offering in the retail space. You will be accountable for initial investigation / resolution of technical issues, handling customer phone calls, integration tasks - and escalation to third line teams as required Technical Support Officer - Key Responsibilities: - Managing support cases in the Zendesk tool - both from email and phone - Assisting Trust Payment's customers & partners in the technical operation of their till systems, banking, and merchant services accounts - Assisting Trust Payment's customers during the integration of their website and/or retail payments equipment / functionalities - Dealing with customer escalations - Record details of enquiries, comments and details of action taken via the Zendesk tool - Liaising with banks and development partners - Contribute to meetings with the Technical Support team as required (on-going issues, team huddles) - Keep the Technical Support management team updated on support issues, and request assistance where needed - Contribute to the 24/7 support model on a rotational basis with the team - Taking on ad-hoc tasks when required - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities. Technical Support Officer - Experience & Qualifications: Essential: - 1+ years in a similar technical assistance orientated role - Dealing with customers on the phone and via email - Handling difficult situations over the phone with customers - Managing a busy workload in a fast-paced environment - Excellent typing skills and IT Skills including Microsoft Office (Excel, Word, and PowerPoint), Salesforce, DMS, Data handling and Record keeping - Information gathering, problem analysis and resolution - Able to articulate technical explanations in a non-technical way - Strong communicator able to communicate confidently with all levels of colleagues within the business - Experience of working in an ITIL environment Desirable: - Using Zendesk or similar ITSM tool - Assist function within the retail industry and/or payment services Technical Support Officer - Key Skills: Essential: - Loves dealing with customers and is dedicated to delivering the best customer experience possible - Ability to build strong relationships with customers - Shows empathy towards customers - Able to demonstrate appropriate business acumen - Utilises effective problem-solving techniques during stressful situations - Able to adapt in a fast-paced environment - The ability to prioritise own workload - Works well under pressure and to tight timescales - Excellent team player with the skills and ability to build strong relationships with the team and stakeholders within the business at all levels - Ability to work unsupervised in an efficient manner applying integrity with discretion in dealing with customers - Ability to identify and contribute to opportunities/solutions for the company in a collaborative environment Desirable: - ITIL Foundation qualified - Javascript and/or PHP - Awareness of Payment system capabilities and features Technical Support Officer - Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting Technical Support Officer opportunity, please click 'Apply' now!
Get Staffed Online Recruitment Limited
Oxford, Oxfordshire
IT Support Technician Apprentice Our client is looking to appoint an IT Support Technician Apprentice as soon as possible to work within the IT Department to provide an effective and efficient IT support service to all staff and pupils. The successful applicant will gain a Level 3 Information Communication Technician qualification Our client: Is an independent day school providing a liberal education to boys and girls from the age of four to eighteen. Situated in beautiful parkland just ten miles outside Oxford, the school has a strong reputation for providing a rigorous, broad curriculum underpinned by a firm belief in the principles of a liberal education, and a knowledge that all pupils have the capacity for excellence if encouraged to be ambitious and take responsibility for their learning. It is a busy, purposeful school in which positive relations develop and exciting and varied opportunities arise. The role: Possible start date: As soon as possible Monday to Friday (working hours to be agreed between successful candidate and line manager) Total working hours: 40 What you will do in your working day: Monitor the IT Support Mailbox and act as 'first line support' Provide support in building devices for the School's 1:1 Surface Programme Provide technical support as required for those using desk based devices Maintain and provide support for the use of audiovisual equipment in the school, including TV screens in classrooms and Surface Docking stations Maintain the School's bank of Exam Laptops and liaise with the Exam's Officer to ensure their effective deployment Provide technical support for external speakers Maintain the asset database Maintain lanyard stock and print badges Maintain toner stock and install Liaise with Third Party companies for warranty and support calls The training you will receive: Level 3 ICT qualification All training is undertaken online, through a combination of self-paced eLearning and live online classes Functional skills in English & maths if required Things to consider: Our client has had an apprentice in this role previously and it proved to be a successful experience for all parties, and on qualification the apprentice has been offered a full time role at the school. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Desired GCSE or equivalent Maths (Grade A - C 9/4) - Desired Personal Skills required: Good communication IT Attention to detail Customer care Analytical Organisation Problem solving Patience Team working Logical thinking The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
Mar 27, 2024
Full time
IT Support Technician Apprentice Our client is looking to appoint an IT Support Technician Apprentice as soon as possible to work within the IT Department to provide an effective and efficient IT support service to all staff and pupils. The successful applicant will gain a Level 3 Information Communication Technician qualification Our client: Is an independent day school providing a liberal education to boys and girls from the age of four to eighteen. Situated in beautiful parkland just ten miles outside Oxford, the school has a strong reputation for providing a rigorous, broad curriculum underpinned by a firm belief in the principles of a liberal education, and a knowledge that all pupils have the capacity for excellence if encouraged to be ambitious and take responsibility for their learning. It is a busy, purposeful school in which positive relations develop and exciting and varied opportunities arise. The role: Possible start date: As soon as possible Monday to Friday (working hours to be agreed between successful candidate and line manager) Total working hours: 40 What you will do in your working day: Monitor the IT Support Mailbox and act as 'first line support' Provide support in building devices for the School's 1:1 Surface Programme Provide technical support as required for those using desk based devices Maintain and provide support for the use of audiovisual equipment in the school, including TV screens in classrooms and Surface Docking stations Maintain the School's bank of Exam Laptops and liaise with the Exam's Officer to ensure their effective deployment Provide technical support for external speakers Maintain the asset database Maintain lanyard stock and print badges Maintain toner stock and install Liaise with Third Party companies for warranty and support calls The training you will receive: Level 3 ICT qualification All training is undertaken online, through a combination of self-paced eLearning and live online classes Functional skills in English & maths if required Things to consider: Our client has had an apprentice in this role previously and it proved to be a successful experience for all parties, and on qualification the apprentice has been offered a full time role at the school. Qualifications required: GCSE or equivalent English (Grade A - C 9/4) - Desired GCSE or equivalent Maths (Grade A - C 9/4) - Desired Personal Skills required: Good communication IT Attention to detail Customer care Analytical Organisation Problem solving Patience Team working Logical thinking The apprenticeship: Qualification: ICT Level 3 Duration: 18 months
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Mar 27, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job type: Full time - Permanent Closing date for applications: 7th April 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues. Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively. Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed. What You'll Bring: A blend of technical expertise and exceptional customer service skills. The ability to remain calm, patient, and personable while addressing technical issues. Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs. Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory. Knowledge of cyber security best practices, network infrastructures, and printer management. Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends. Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services will also be considered for this role.
Cyber Security Officer - NCSC, ISO27001, CIPT, CISSP, CISM, CISA Up to 50k depending on skills and experience Hybrid will need to be onsite when required (2-3 Days a week). You need to live within commutable distance of Salisbury and due to our clients location, own transport is essential You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum) What does the company do: Our client provides the support services that enable our Armed Forces to prepare for the modern battlefield by maintaining and delivering safe infrastructure and support services that promote sustainable and effective military training. What you will Be doing: With a strong emphasis on Information Security and compliance, this role is fundamental in ensuring our client complies with its ongoing information security obligations, including but not limited to: MOD Accreditation, ISO27001 and Cyber Essentials Plus. What you will Need To Have: Minimum of 5 years hands-on experience of delivering information security best practice Experience of owning and delivering information security initiatives, including awareness programmes, phishing simulations and training. Experience/understanding of National Cyber Security Centre (NCSC) best practices and guidance Experience of leading and conducting audits (especially ISO27001) is essential in this role. Familiar with principles of good data governance, cyber security and data protection. Ability to work across multiple technical projects simultaneously as required, delivering to deadlines Nice To Have Experience of working in a MoD restricted environment and familiarity with MoD security standards A recognised information security certification (such as CIPT, CISSP, CISM, CISA, Lead Auditor for ISO27001 What you will get to mention a few Up to 50k depending upon skills and experience 25 days holiday plus bank holidays Holiday purchase to up to 35 days leave in one year 1-2 volunteering days Pension scheme Life assurance x 4 - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Mar 27, 2024
Full time
Cyber Security Officer - NCSC, ISO27001, CIPT, CISSP, CISM, CISA Up to 50k depending on skills and experience Hybrid will need to be onsite when required (2-3 Days a week). You need to live within commutable distance of Salisbury and due to our clients location, own transport is essential You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum) What does the company do: Our client provides the support services that enable our Armed Forces to prepare for the modern battlefield by maintaining and delivering safe infrastructure and support services that promote sustainable and effective military training. What you will Be doing: With a strong emphasis on Information Security and compliance, this role is fundamental in ensuring our client complies with its ongoing information security obligations, including but not limited to: MOD Accreditation, ISO27001 and Cyber Essentials Plus. What you will Need To Have: Minimum of 5 years hands-on experience of delivering information security best practice Experience of owning and delivering information security initiatives, including awareness programmes, phishing simulations and training. Experience/understanding of National Cyber Security Centre (NCSC) best practices and guidance Experience of leading and conducting audits (especially ISO27001) is essential in this role. Familiar with principles of good data governance, cyber security and data protection. Ability to work across multiple technical projects simultaneously as required, delivering to deadlines Nice To Have Experience of working in a MoD restricted environment and familiarity with MoD security standards A recognised information security certification (such as CIPT, CISSP, CISM, CISA, Lead Auditor for ISO27001 What you will get to mention a few Up to 50k depending upon skills and experience 25 days holiday plus bank holidays Holiday purchase to up to 35 days leave in one year 1-2 volunteering days Pension scheme Life assurance x 4 - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
An experienced Business Analyst is sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in. This role is full time, on a fixed term contract for 9-12 months. The Role: Reporting to the Head of Information Systems, as Interim Business Analyst you will support the delivery of cost-effective and robust IT solutions by translating the business needs, recommending appropriate solutions and ensuring that products or services are fit for purpose. Your duties will include: Support the implementation of systems solution in all stages from the business needs requirement gather stage through to implementation of the solution and benefits realisation Prepare detailed business requirements for technology based support systems or services Lead and coordinate requirement gathering workshops, user groups; facilitating effective engagement with project owners, project participants, senior management and suppliers Work closely with IS team and internal stakeholders to gather, define, analyse and document business and functional requirements, and to research potential solutions which support and improve business applications Plan and monitor project, identifying risks and issues on existing and future system development and integration projects Assess business systems, services or processes for defects, gaps or potential areas for improvement and recommend solutions Work closely with the Data Protection Officer ensuring new systems comply with GDPR requirements (DPIAs) Involved in relevant system communities, keeping on top of the latest tools, improvements, ideas and issues The successful Business Analyst will demonstrate: Relevant degree or recognised Business Analyst certification/training (or substantial recent and relevant experience in a similar role) Strong business analysis skills Experience of working on system development and integration projects, with good understanding of system development lifecycle Experience in using data mapping tools and/or tools to document functional and user requirements templates Experience of business process mapping and change management Experience of formulating well-focused reports and presenting them with clarity Experience of change management Ability to prepare requirements for tender specifications documents and contracts Experience of working in a complex organisation implementing systems to support change and deliver efficiency Experience of gathering, agreeing and documenting requirements with users Strong research, analytical and problem solving skills Ability to support the change process necessary to implement a new or changed technology, system or application Ability to think innovatively within agreed parameters to resolve problems and devise new solutions Excellent oral and written communication skills, including technical writing skills and active listening skills with ability to question and extract key information Experience of establishing and managing effective relationships with key stakeholders Experience of successfully delivering to agreed objectives and priorities within a project Ability to plan, set goals and prioritise workload to meet agreed objectives Ability to produce focussed and accessible documents, e.g. technical documentation and reports, guidance documentation Experience of managing third party suppliers successfully to fulfil requirements Strong IT skills including Microsoft Office Suite and good working knowledge of computerised systems Benefits: £59,326 salary £1,308 in daily lunch allowance vouchers (non-pensionable) 43 days including bank holidays 4 days additional leave over Christmas period 1-2 days remote per week, depending on business needs Business Analyst Fixed Term Contract 9-12 Months Central London £59,326 + 1,308 lunch allowance + benefits
Mar 27, 2024
Full time
An experienced Business Analyst is sought by a company that plays a key role in influencing education policies. The largest of its kind in the UK, this company is driven by its commitment to making education a great industry to work in. This role is full time, on a fixed term contract for 9-12 months. The Role: Reporting to the Head of Information Systems, as Interim Business Analyst you will support the delivery of cost-effective and robust IT solutions by translating the business needs, recommending appropriate solutions and ensuring that products or services are fit for purpose. Your duties will include: Support the implementation of systems solution in all stages from the business needs requirement gather stage through to implementation of the solution and benefits realisation Prepare detailed business requirements for technology based support systems or services Lead and coordinate requirement gathering workshops, user groups; facilitating effective engagement with project owners, project participants, senior management and suppliers Work closely with IS team and internal stakeholders to gather, define, analyse and document business and functional requirements, and to research potential solutions which support and improve business applications Plan and monitor project, identifying risks and issues on existing and future system development and integration projects Assess business systems, services or processes for defects, gaps or potential areas for improvement and recommend solutions Work closely with the Data Protection Officer ensuring new systems comply with GDPR requirements (DPIAs) Involved in relevant system communities, keeping on top of the latest tools, improvements, ideas and issues The successful Business Analyst will demonstrate: Relevant degree or recognised Business Analyst certification/training (or substantial recent and relevant experience in a similar role) Strong business analysis skills Experience of working on system development and integration projects, with good understanding of system development lifecycle Experience in using data mapping tools and/or tools to document functional and user requirements templates Experience of business process mapping and change management Experience of formulating well-focused reports and presenting them with clarity Experience of change management Ability to prepare requirements for tender specifications documents and contracts Experience of working in a complex organisation implementing systems to support change and deliver efficiency Experience of gathering, agreeing and documenting requirements with users Strong research, analytical and problem solving skills Ability to support the change process necessary to implement a new or changed technology, system or application Ability to think innovatively within agreed parameters to resolve problems and devise new solutions Excellent oral and written communication skills, including technical writing skills and active listening skills with ability to question and extract key information Experience of establishing and managing effective relationships with key stakeholders Experience of successfully delivering to agreed objectives and priorities within a project Ability to plan, set goals and prioritise workload to meet agreed objectives Ability to produce focussed and accessible documents, e.g. technical documentation and reports, guidance documentation Experience of managing third party suppliers successfully to fulfil requirements Strong IT skills including Microsoft Office Suite and good working knowledge of computerised systems Benefits: £59,326 salary £1,308 in daily lunch allowance vouchers (non-pensionable) 43 days including bank holidays 4 days additional leave over Christmas period 1-2 days remote per week, depending on business needs Business Analyst Fixed Term Contract 9-12 Months Central London £59,326 + 1,308 lunch allowance + benefits
A well-known and innovative university based in London is seeking to recruit a Business Intelligence Officer on a permanent basis to join the Planning team at an exciting time of change and development within the organisation. This is a hybrid role with 3 days on site per week in London. The role is ideal for someone looking to utilise on their current Business Intelligence skills and work on a number of interesting brand new projects to further build on their experience and expertise. The role offers the opportunity for someone with mid-level experience to grow and develop themselves. Working as part of a small and supportive team, this is an ideal role for someone who wants to own the work they do and have autonomy in the work they deliver, being the expert in their field across the university. The main purpose of the Business Intelligence Officer will be to: Lead on the development, deployment and maintenance of robust, accurate, high quality and user-friendly Business Intelligence dashboards. Contribute to the scoping of the dashboards across operational and strategic level activities ensuring they continue to meet the evolving needs of the business, regulatory and statutory requirements. Develop standardised Business Intelligence dashboards using agreed templates and data definitions for use by large numbers of end users across the University. Essential Skills - You will have strong experience with creating dashboards ideally in PowerBI Understanding of the metrics around creating data (data metrics) Data Governance understanding GDPR familiarity Experience of the student life cycle in a university Excellent experience with liaising and gathering requirements with acting as the "middle person" when engaging with stakeholders who are non-technical and being able to translate those requirements back to the Technology team Experience of being able to work on multiple projects at any one time Self-starter who is able to work on their own to tight deadlines Someone who is confident in speaking and challenging requirements, is self-motivated and uses initiative when making decisions Ideally you will have experience with PowerBI though experience of other Business Intelligence tools is also acceptable. There are a number of key duties and responsibilities that the role will encompass - Work directly with non-technical users to define their business requirements and translate them into technical designs that meet internal customer specifications, taking account of performance and maintenance issues. Support the IT Team to design, construct, test, deploy and optimise dashboards and reports, taking the lead on end-to-end development. Support the IT team to develop effective, visually stimulating application user interfaces to support strategic decision-making, and prioritise work in alignment with the University's strategic priorities. Support, manage and operate in accordance with the PowerBI Governance Process. Develop an in-depth understanding of the underlying data, data model and university's business domains to ensure reports meet user needs. Collaborate with technical teams on the development of the data platform, ensuring that the data models align with business needs and address user requirements. Analyse stakeholder feedback, implementing and reviewing service provision and institution-wide BI design standards to deliver continuous improvement. Perform data cleansing and data preparation and create datasets and analytical layer views to meet MI requirements. Support the design, implementation and monitoring of policy and quality standards, procedures and systems for management information dashboards. Provide documentation, technical expertise and training support on processes and procedures. Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data in MI products produced and comply with principles and best practice of GDPR. Deliver training and create training materials such as reference guides and videos for stakeholders to support their usage of MI products. If interested in this role, please apply today. Interviews will take place on Wednesday 03rd April on site at the university.
Mar 27, 2024
Full time
A well-known and innovative university based in London is seeking to recruit a Business Intelligence Officer on a permanent basis to join the Planning team at an exciting time of change and development within the organisation. This is a hybrid role with 3 days on site per week in London. The role is ideal for someone looking to utilise on their current Business Intelligence skills and work on a number of interesting brand new projects to further build on their experience and expertise. The role offers the opportunity for someone with mid-level experience to grow and develop themselves. Working as part of a small and supportive team, this is an ideal role for someone who wants to own the work they do and have autonomy in the work they deliver, being the expert in their field across the university. The main purpose of the Business Intelligence Officer will be to: Lead on the development, deployment and maintenance of robust, accurate, high quality and user-friendly Business Intelligence dashboards. Contribute to the scoping of the dashboards across operational and strategic level activities ensuring they continue to meet the evolving needs of the business, regulatory and statutory requirements. Develop standardised Business Intelligence dashboards using agreed templates and data definitions for use by large numbers of end users across the University. Essential Skills - You will have strong experience with creating dashboards ideally in PowerBI Understanding of the metrics around creating data (data metrics) Data Governance understanding GDPR familiarity Experience of the student life cycle in a university Excellent experience with liaising and gathering requirements with acting as the "middle person" when engaging with stakeholders who are non-technical and being able to translate those requirements back to the Technology team Experience of being able to work on multiple projects at any one time Self-starter who is able to work on their own to tight deadlines Someone who is confident in speaking and challenging requirements, is self-motivated and uses initiative when making decisions Ideally you will have experience with PowerBI though experience of other Business Intelligence tools is also acceptable. There are a number of key duties and responsibilities that the role will encompass - Work directly with non-technical users to define their business requirements and translate them into technical designs that meet internal customer specifications, taking account of performance and maintenance issues. Support the IT Team to design, construct, test, deploy and optimise dashboards and reports, taking the lead on end-to-end development. Support the IT team to develop effective, visually stimulating application user interfaces to support strategic decision-making, and prioritise work in alignment with the University's strategic priorities. Support, manage and operate in accordance with the PowerBI Governance Process. Develop an in-depth understanding of the underlying data, data model and university's business domains to ensure reports meet user needs. Collaborate with technical teams on the development of the data platform, ensuring that the data models align with business needs and address user requirements. Analyse stakeholder feedback, implementing and reviewing service provision and institution-wide BI design standards to deliver continuous improvement. Perform data cleansing and data preparation and create datasets and analytical layer views to meet MI requirements. Support the design, implementation and monitoring of policy and quality standards, procedures and systems for management information dashboards. Provide documentation, technical expertise and training support on processes and procedures. Implement processes to manage the integrity and security of all commercially and professionally sensitive and personal data in MI products produced and comply with principles and best practice of GDPR. Deliver training and create training materials such as reference guides and videos for stakeholders to support their usage of MI products. If interested in this role, please apply today. Interviews will take place on Wednesday 03rd April on site at the university.
Business Unit: Economic Crime Risk Salary range: £38,400 - £48,000 DOE + red-hot benefits! Location: Remote, UK Flexible - with very occasional travel to a hub (circa once per year to visit Ops team in Gosforth) Contract type : Permanent Be a change maker with more cha-ching. Live a life more Virgin. Our Team This is an exciting time to join Economic Crime Risk, a second line of defence function responsible for defining and ensuring the application of Policy, Frameworks, Guidance, Risk Appetite and Oversight across a range of risks facing VMUK. As Technical Specialist, you will report directly to the Nominated Officer, supporting them in meeting the banks obligations under the Proceeds of Crime Act. You'll be the point of contact for the bank providing advice and guidance on Transaction Monitoring, Suspicious Activity Reports, related policies & standards, and training. What you'll be doing Lead on compliance oversight of internal and external Suspicious Activity Reports, ensuring best practice is being met. Analyse and interpret data to identify trends and patterns, producing reports for key stakeholders, both internally and externally. Identify opportunities to develop solutions, with a particular focus on digital and technical, to improve controls across the bank, to minimise the risk of noncompliance. Decision making concerning disclosure of suspicious activity to the National Crime Agency. Provide financial crime subject matter expert support to the Nominated Officer on transaction monitoring, risk assessments and individual case management. Deputise for the Nominated Officer at relevant internal and external stakeholder meetings. Support the development of strong working relationships with external stakeholders both public and private. Horizon scanning to identify new threats & typologies and opportunities to mitigate economic crime risks. We need you to have Significant experience working in a financial crime role or similar experience. The ability to utilise various tools to analyse data and present findings Excellent understanding of the bank's regulatory obligations under the Proceeds of Crime Act. Brilliant analytical and critical thinking skills, with the ability to use initiative to solve problems independently. A working understanding of economic crime risks and threat landscape Comfortable making decisions and presenting findings to stakeholders at all levels. Track record of building effective relationships with internal and external stakeholders. It's a bonus if you have but not essential A relevant recognised professional qualification in financial crime (ICA or equivalent experience) Have a proven track record in economic crime risk management or law enforcement Good understanding of our products, services and/or customers. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Mar 2024 GMT Standard Time Applications close: 29 Mar 2024 GMT Standard Time
Mar 27, 2024
Full time
Business Unit: Economic Crime Risk Salary range: £38,400 - £48,000 DOE + red-hot benefits! Location: Remote, UK Flexible - with very occasional travel to a hub (circa once per year to visit Ops team in Gosforth) Contract type : Permanent Be a change maker with more cha-ching. Live a life more Virgin. Our Team This is an exciting time to join Economic Crime Risk, a second line of defence function responsible for defining and ensuring the application of Policy, Frameworks, Guidance, Risk Appetite and Oversight across a range of risks facing VMUK. As Technical Specialist, you will report directly to the Nominated Officer, supporting them in meeting the banks obligations under the Proceeds of Crime Act. You'll be the point of contact for the bank providing advice and guidance on Transaction Monitoring, Suspicious Activity Reports, related policies & standards, and training. What you'll be doing Lead on compliance oversight of internal and external Suspicious Activity Reports, ensuring best practice is being met. Analyse and interpret data to identify trends and patterns, producing reports for key stakeholders, both internally and externally. Identify opportunities to develop solutions, with a particular focus on digital and technical, to improve controls across the bank, to minimise the risk of noncompliance. Decision making concerning disclosure of suspicious activity to the National Crime Agency. Provide financial crime subject matter expert support to the Nominated Officer on transaction monitoring, risk assessments and individual case management. Deputise for the Nominated Officer at relevant internal and external stakeholder meetings. Support the development of strong working relationships with external stakeholders both public and private. Horizon scanning to identify new threats & typologies and opportunities to mitigate economic crime risks. We need you to have Significant experience working in a financial crime role or similar experience. The ability to utilise various tools to analyse data and present findings Excellent understanding of the bank's regulatory obligations under the Proceeds of Crime Act. Brilliant analytical and critical thinking skills, with the ability to use initiative to solve problems independently. A working understanding of economic crime risks and threat landscape Comfortable making decisions and presenting findings to stakeholders at all levels. Track record of building effective relationships with internal and external stakeholders. It's a bonus if you have but not essential A relevant recognised professional qualification in financial crime (ICA or equivalent experience) Have a proven track record in economic crime risk management or law enforcement Good understanding of our products, services and/or customers. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more Up to five extra paid well-being days per year 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt Market-leading pension Free private medical cover, income protection and life assurance Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness Ability to work anywhere in the UK (where the role allows) And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? Apply as soon as you can. If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We strive to create positive experiences for our millions of customers and our purpose, 'Making You Happier About Money', underpins everything we do. We believe in doing banking differently, innovating and working together to make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Advertised: 18 Mar 2024 GMT Standard Time Applications close: 29 Mar 2024 GMT Standard Time
We are now recruiting for a Senior Security Architect to support the Chief Information Security Officer in managing and reporting the Information Security Risks faced by Technology Services (TS) in delivering AJ Bell's systems and services. This role is responsible for leading the secure delivery of AJ Bell's technology and business change. The Senior Security Architect will play a lead role in designing and implementing security controls and processes. Key to this is assisting and supporting our colleagues in achieving their goals, but in a secure manner. The Information Security Team is based out of our Manchester office, but this role can be based UK wide with intermittent travel to Manchester. The key responsibilities of the role are: Subject matter expertise for security best practice, ensuring the maintenance of the confidentiality, integrity and availability of AJ Bell's systems and data. Engaging with business leaders to ensure security is adequately represented within their changes and initiatives. Design and implementation of enterprise security technology controls and platforms, following industry best practices. Supporting and advising on projects and change initiatives to ensure that there is no negative impact on our security posture Carrying out internal security reviews both on solutions we develop in house and third-party solutions. Supporting audit and due diligence activities within Technology Services Establishing frameworks and patterns for the efficient and effective delivery of security controls. Working with Information Security, Infrastructure and Architecture to define security standards. Acts as an integration point between the CISO and AJ Bell business and technology teams to ensure security is embedded across the organisation What we're looking for: Demonstrable experience of implementing enterprise security platforms Previous experience of delivering and maintaining of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security Monitoring & Remediation is advantageous. Knowledge of Secure Software Development Life Cycle best practices Strong understanding and knowledge of Information Security risk management tools and techniques Experience of security governance and compliance, ideally gained in financial services organisations Demonstrable understanding of Information Security control standards and frameworks e.g. ISO27001, NIST, PCI DSS Awareness and understanding of the Information Security threat landscape Deep understanding of Information Security solutions and controls Experience of Cloud security solutions and standards is highly advantageous Knowledge & Skills Excellent communicator, able to translate complex topics to all areas of the business Significant experience in the area of Information security Strong knowledge of core IT and networking concepts Well versed in IT security capabilities, framework and concepts Strong ownership of tasks, attention to detail and following through to conclusion Ability to challenge approach, strategy and implementation to ensure Information Security is consistently considered and improved Ability to work under own initiative to plan and communicate effectively with colleagues and customers Structured, self-starting, flexible and enjoy working in fast-paced environments Effective communication skills, both written and verbal Ability to plan, organise and follow through on assigned tasks and complete with little or no prompting from management Excellent attention to detail Attained CISSP or similar certification Minimum of 5 years' experience in an Information Security role gained in a financial services or e-commerce environment is preferred About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 484,000 customers using our award-winning platform propositions to manage assets totalling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years. What we offer: Starting salary £75,000 - £90,000 (DOE) Generous holiday allowance increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Hybrid working policy Casual dress code Discretionary bonus Contributory pension scheme Healthcare Cash Plan Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Buy as you earn share scheme Free annual share scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental On-site gym and personal trainer led classes Paid volunteering opportunities, free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
Mar 27, 2024
Full time
We are now recruiting for a Senior Security Architect to support the Chief Information Security Officer in managing and reporting the Information Security Risks faced by Technology Services (TS) in delivering AJ Bell's systems and services. This role is responsible for leading the secure delivery of AJ Bell's technology and business change. The Senior Security Architect will play a lead role in designing and implementing security controls and processes. Key to this is assisting and supporting our colleagues in achieving their goals, but in a secure manner. The Information Security Team is based out of our Manchester office, but this role can be based UK wide with intermittent travel to Manchester. The key responsibilities of the role are: Subject matter expertise for security best practice, ensuring the maintenance of the confidentiality, integrity and availability of AJ Bell's systems and data. Engaging with business leaders to ensure security is adequately represented within their changes and initiatives. Design and implementation of enterprise security technology controls and platforms, following industry best practices. Supporting and advising on projects and change initiatives to ensure that there is no negative impact on our security posture Carrying out internal security reviews both on solutions we develop in house and third-party solutions. Supporting audit and due diligence activities within Technology Services Establishing frameworks and patterns for the efficient and effective delivery of security controls. Working with Information Security, Infrastructure and Architecture to define security standards. Acts as an integration point between the CISO and AJ Bell business and technology teams to ensure security is embedded across the organisation What we're looking for: Demonstrable experience of implementing enterprise security platforms Previous experience of delivering and maintaining of technical enterprise security solutions for (but not limited to) the following areas: End Point Protection, Cloud Security, Network Security, DevOps, Security Monitoring & Remediation is advantageous. Knowledge of Secure Software Development Life Cycle best practices Strong understanding and knowledge of Information Security risk management tools and techniques Experience of security governance and compliance, ideally gained in financial services organisations Demonstrable understanding of Information Security control standards and frameworks e.g. ISO27001, NIST, PCI DSS Awareness and understanding of the Information Security threat landscape Deep understanding of Information Security solutions and controls Experience of Cloud security solutions and standards is highly advantageous Knowledge & Skills Excellent communicator, able to translate complex topics to all areas of the business Significant experience in the area of Information security Strong knowledge of core IT and networking concepts Well versed in IT security capabilities, framework and concepts Strong ownership of tasks, attention to detail and following through to conclusion Ability to challenge approach, strategy and implementation to ensure Information Security is consistently considered and improved Ability to work under own initiative to plan and communicate effectively with colleagues and customers Structured, self-starting, flexible and enjoy working in fast-paced environments Effective communication skills, both written and verbal Ability to plan, organise and follow through on assigned tasks and complete with little or no prompting from management Excellent attention to detail Attained CISSP or similar certification Minimum of 5 years' experience in an Information Security role gained in a financial services or e-commerce environment is preferred About Us: AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 484,000 customers using our award-winning platform propositions to manage assets totalling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For' for six consecutive years. What we offer: Starting salary £75,000 - £90,000 (DOE) Generous holiday allowance increasing up to 31 days with service, plus bank holidays Holiday buy/sell scheme Hybrid working policy Casual dress code Discretionary bonus Contributory pension scheme Healthcare Cash Plan Dedicated time for proof-of-concepts and assessing new tech Support to attend conferences, events, and meet-ups Buy as you earn share scheme Free annual share scheme Paid study support for qualifications Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental On-site gym and personal trainer led classes Paid volunteering opportunities, free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for a Cyber Lead Architect for a 12 Months contract based in Bristol (Willing to work in a hybrid fashion, on-site (in Bristol) and remote) on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As Cyber Lead Architect you will work with Lead Solution Architect to align Cyber Architecture to overall solution architecture, taking the overall lead on the Cyber Architecture for the project and directing the Cyber Architect team on cyber strategy and solutions. As a Cyber Lead Architect you will be responsible for: Work with the Cyber Architect team to define the Identity, Manufacturing, Data, SecOps and Tooling solutions for the project. Work with the Compliance and Information Assurance lead and Project Security Officer to ensure Cyber solution meets the defined cyber security standards and controls for the project. Ensure the Cyber solution is in a position to be accredited by the MoD, must understand accreditation process and Secure by Design principles. Liaise and support architects in other project workstreams to ensure they are incorporating Cyber requirements and considerations. Take overall responsibility for the Cyber Solution Architecture for the project. Understand Secure by Design principles and help ensure they are being considered in the solution design Provide technical guidance to ensure compliance with JSP 604 and other relevant policies, standards, and regulations What we require from the candidate: Experience leading a Cyber Programme in the Ministry of Defence space. Significant experience working as a Cyber security technical architect. A depth of information technology and information security experience. SC or eligible to get a clearance. Industry recognized security qualification (eg, CISSP, CISM, CISMP, SSCP, CISA, ISACA, CEH, CompTIA Security+, etc.). Demonstrable experience with security compliance regulations, such as UK Gov classification, GDPR, HIPAA, EAR/ITAR. Knowledge and understanding of UK government protective marking standards; industry standards, including PCI-DSS, ISO/IEC 27001, NIST, CIS, CESG etc. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
Mar 27, 2024
Contractor
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for a Cyber Lead Architect for a 12 Months contract based in Bristol (Willing to work in a hybrid fashion, on-site (in Bristol) and remote) on behalf of our globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As Cyber Lead Architect you will work with Lead Solution Architect to align Cyber Architecture to overall solution architecture, taking the overall lead on the Cyber Architecture for the project and directing the Cyber Architect team on cyber strategy and solutions. As a Cyber Lead Architect you will be responsible for: Work with the Cyber Architect team to define the Identity, Manufacturing, Data, SecOps and Tooling solutions for the project. Work with the Compliance and Information Assurance lead and Project Security Officer to ensure Cyber solution meets the defined cyber security standards and controls for the project. Ensure the Cyber solution is in a position to be accredited by the MoD, must understand accreditation process and Secure by Design principles. Liaise and support architects in other project workstreams to ensure they are incorporating Cyber requirements and considerations. Take overall responsibility for the Cyber Solution Architecture for the project. Understand Secure by Design principles and help ensure they are being considered in the solution design Provide technical guidance to ensure compliance with JSP 604 and other relevant policies, standards, and regulations What we require from the candidate: Experience leading a Cyber Programme in the Ministry of Defence space. Significant experience working as a Cyber security technical architect. A depth of information technology and information security experience. SC or eligible to get a clearance. Industry recognized security qualification (eg, CISSP, CISM, CISMP, SSCP, CISA, ISACA, CEH, CompTIA Security+, etc.). Demonstrable experience with security compliance regulations, such as UK Gov classification, GDPR, HIPAA, EAR/ITAR. Knowledge and understanding of UK government protective marking standards; industry standards, including PCI-DSS, ISO/IEC 27001, NIST, CIS, CESG etc. Next Steps: If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course. Please note that due to recent changes in Off Payroll (IR35) legislation, our client only operates with contractors that operate via a PAYE or Umbrella model. We are unable to accept applications from candidates wishing to operate under their own Limited Company. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.
IT Support Officer, 23 months, Edinburgh, 155 per day Parity Group are delighted to partner with our client, a public sector organisation, who are looking to recruit an IT Support Officer on a 23 month contractual basis. Our client is looking to recruit an IT Support Officer who will work under the supervision of the Assistant Head: IT Support. Primary responsibilities will include, but not limited to providing both new and existing users with hardware and software, managing tickets with third party support services, supporting users' use of the supplied hardware and software and managing the secure disposal of software and hardware. You will receive a daily rate of 155 . I would love to hear from applicants who have experience in a fast paced environment and skills including: Be responsible for setting up requisite IT accounts for new recruits Support the provision of hardware to colleagues, to ensure they can effectively undertake their role Support the installation of software, providing, where applicable, instructions for users on using that software Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package Troubleshoot IT issues with staff members Demonstrable experience of supplying first and second line support in the workplace High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings The ability to gather evidence of non-technical users' technical issues to provide third party support services sufficient information to solve issues Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines Public sector/Government experience is highly desirable If this sounds like the role for you then do not hesitate to get in touch with me or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
Mar 27, 2024
Contractor
IT Support Officer, 23 months, Edinburgh, 155 per day Parity Group are delighted to partner with our client, a public sector organisation, who are looking to recruit an IT Support Officer on a 23 month contractual basis. Our client is looking to recruit an IT Support Officer who will work under the supervision of the Assistant Head: IT Support. Primary responsibilities will include, but not limited to providing both new and existing users with hardware and software, managing tickets with third party support services, supporting users' use of the supplied hardware and software and managing the secure disposal of software and hardware. You will receive a daily rate of 155 . I would love to hear from applicants who have experience in a fast paced environment and skills including: Be responsible for setting up requisite IT accounts for new recruits Support the provision of hardware to colleagues, to ensure they can effectively undertake their role Support the installation of software, providing, where applicable, instructions for users on using that software Where applicable, develop manuals, tutorials, and processes and procedures to guide and support colleagues using a newly developed software package Troubleshoot IT issues with staff members Demonstrable experience of supplying first and second line support in the workplace High levels of oral and written communication skills, with the ability to confidently present and engage in a range of internal and external settings The ability to gather evidence of non-technical users' technical issues to provide third party support services sufficient information to solve issues Experience of working in a high performing, fast-paced, dynamic, multi-disciplinary environment Proven ability to work under pressure, plan, prioritise, manage competing demands and meet tight deadlines Public sector/Government experience is highly desirable If this sounds like the role for you then do not hesitate to get in touch with me or simply click on the apply button. Parity - Better Decisions: Better People Parity Group plc acts in the capacity of an Employment Agency when providing contract recruitment services. We welcome applications from all sections of society and applicants will be considered on the basis of their suitability for the position At Parity, we are committed to protecting your privacy, we will process and hold your CV and use the information you have provided lawfully and in accordance with our Terms and Conditions and our Privacy Policy which can be found at (url removed)
A FTSE 100 blue chip Media organisation based in Central London requires a Cyber Risk Analyst to join a large and rapidly expanding team. The role is a fully hybrid position - 1 day a week in the office (4 days / week homeworking) The Cyber Risk role will be responsible for assessing security risks and monitoring risk indicators and remediation activities across the Group. Key Responsibilities - Cyber Risk Analyst Supporting the Information Security Risk Manager in building and maintaining the Risk framework in the Information Security Risk Register tool. Understand and measure the information security risk posture of divisions to assess security risks and monitor remediation activities. Report on the status of risks and on the risk profile of divisions to the InfoSec team and the Risk Committee as needed. Perform risk assessments in line with security best practice. Record risks in the Information Security Risk Register, and updating those with findings, controls and remediation plans. Provide advice and guidance on risk remediation actions. Support the Information Security Risk Manager with the development, delivery and management of reporting capabilities on Information Security risks and Key Risk Indicators. Liaise with business stakeholders to advise them on the status of their security risks. Support divisional Information Security Officers with their security risk assessments. Work collaboratively with the Third Party Risk Analyst to ensure consistent risk analysis and management. Contribute to the overall Information Security programme of improvements across the Group. Skills & Experience - Cyber Risk Analyst 3-5 years of experience in Information Security (InfoSec) Risk fundamentals. Experience in working with Governance Risk Compliance (GRC) tools. Good stakeholder management and engagement skills. Good InfoSec and IT knowledge. Experience in performing impact, likelihood and risk analyses / assessments. Ability to 'translate' technical security issues to business risk. Excellent written and verbal communication and presentation skills. Effective and creative problem-solving skills. Understanding of (InfoSec) risk management concepts Good reporting & analytical skills, preferably advanced in MS tools. CISA/CRISC is desired but not essential. This is an outstanding Cyber Risk Analyst opportunity at a FTSE 100 organisation with one of the most renowned Cyber teams, with a track record of training, developing and rapidly promoting Cyber talent. For further information and to register your interest please do apply with your full CV details.
Mar 27, 2024
Full time
A FTSE 100 blue chip Media organisation based in Central London requires a Cyber Risk Analyst to join a large and rapidly expanding team. The role is a fully hybrid position - 1 day a week in the office (4 days / week homeworking) The Cyber Risk role will be responsible for assessing security risks and monitoring risk indicators and remediation activities across the Group. Key Responsibilities - Cyber Risk Analyst Supporting the Information Security Risk Manager in building and maintaining the Risk framework in the Information Security Risk Register tool. Understand and measure the information security risk posture of divisions to assess security risks and monitor remediation activities. Report on the status of risks and on the risk profile of divisions to the InfoSec team and the Risk Committee as needed. Perform risk assessments in line with security best practice. Record risks in the Information Security Risk Register, and updating those with findings, controls and remediation plans. Provide advice and guidance on risk remediation actions. Support the Information Security Risk Manager with the development, delivery and management of reporting capabilities on Information Security risks and Key Risk Indicators. Liaise with business stakeholders to advise them on the status of their security risks. Support divisional Information Security Officers with their security risk assessments. Work collaboratively with the Third Party Risk Analyst to ensure consistent risk analysis and management. Contribute to the overall Information Security programme of improvements across the Group. Skills & Experience - Cyber Risk Analyst 3-5 years of experience in Information Security (InfoSec) Risk fundamentals. Experience in working with Governance Risk Compliance (GRC) tools. Good stakeholder management and engagement skills. Good InfoSec and IT knowledge. Experience in performing impact, likelihood and risk analyses / assessments. Ability to 'translate' technical security issues to business risk. Excellent written and verbal communication and presentation skills. Effective and creative problem-solving skills. Understanding of (InfoSec) risk management concepts Good reporting & analytical skills, preferably advanced in MS tools. CISA/CRISC is desired but not essential. This is an outstanding Cyber Risk Analyst opportunity at a FTSE 100 organisation with one of the most renowned Cyber teams, with a track record of training, developing and rapidly promoting Cyber talent. For further information and to register your interest please do apply with your full CV details.
Solution Architect - Inside IR35 To provide Solution Architecture services across the Client and within specific service areas. Support the development and ongoing management of the Client's Architecture Vision and Principles to ensure all IT and Digital are solutions consistently designed and meet the strategic and service needs of the Client.Solving business problems by reviewing systems and identifying areas for improvement, working across the Client to develop and integrate systems. As part of the Windows 11 deployment a number of issues are being identified that require solutions to be architected. These posts will support the identification of these solutions and will manage the design and implementation through to transition into the IT support team. Lead and manage the evaluation, identification, development, and delivery of solutions to improve and digitalise ICT services. Keep abreast of technology choices and changes within the ICT industry and determine how the client can benefit from such changes. Deliver on these benefits. Engage with Heads of Service, other Senior Officers and service leads across the organisation to define Digital & ICT requirements and develop solutions to meet these requirements. Inspire and communicate within the organisation the progress being made, the exciting initiatives and stories and the positive impact to the business objectives, to build enthusiasm, belief, and momentum in the digital space. Be a role model, develop and implement innovative strategies to encourage a high- performance culture that delivers excellence, best value, promotes success and continuous improvement. Analyse systems and enhance procedures, reviewing and updating documentation standards and templates. Review and update the transition of projects into the ICT Services team for BAU. Source new ICT products and services ensuring adherence to corporate procurement practices. Represent the Client externally in meetings, seminars, user groups etc, taking a lead role in the development and delivery of new ICT products and services. Analyse and identify where savings can be made to the Client's ICT services and implement any such changes. Qualifications: Qualifications and experience relevant to the realm of technical expertise for the role (minimum Degree or significant managerial experience). Relevant professional qualification e.g., Chartered IT Professional (CITP), BCS Practitioner, or certified in an architecture design methodology e.g., TOGAF. Knowledge & Skills: In-depth knowledge and understanding of major trends and themes in technology, specifically in local government and public services. Detailed understanding of ICT strategy and technical architecture and its application Evidence of a thorough understanding of large-scale corporate data and systems management Excellent problem solving and analysis skills. Sound knowledge of relevant IT Management Standards and approaches including, but not limited to, ITIL, TOGAF, DevOps Highly confident networker, able to build and develop relationships with a wide range of stakeholders. The ability to strongly influence technology strategy, design patterns, policies, and behaviour. Experience: Demonstrable recent evidence of successfully delivering major service redesign/improvement, driving associated culture change to embed performance improvements. Delivering digital transformation, by effectively bringing business, application and technology architecture viewpoints together Hands-on experience in the delivery of emerging technologies and architectural trends Experience with conducting architectural assessments and creating roadmaps, including technology gap assessments, cloud transition approaches, patterns for introduction of disruptive technologies into legacy estates and architectural governance. Proven track record of high performance and achievement at a senior level within ICT in a large, multi-functional organisation with comparable scope, size and complexity. Experience of providing expert professional advice on all ICT matters to senior leaders. Significant experience of managing and motivating employees building effective teams and achieving change. Conducting staff appraisals and regular performance reviews. Applying corporate HR policies, including capability and disciplinary procedures. Experience of resource allocation and monitoring. Desirable Criteria Qualifications: Management qualification. Technical qualifications, e.g., MCPs, CCNA Prince2 or other Project Management qualification. Experience: Budget forecasting and monitoring Direct experience of digital services transformation in public services Developing services that takes account of the needs of diverse users. Working with APIs and microservices architecture and managing the relationships between interdependent product and platforms teams Knowledge and skills: Knowledge of cross-government procurement frameworks and processes Knowledge of cross-government platforms like GOV.UK Pay and Notify Knowledge of the environmental footprint of technology, and the Client climate emergency declaration
Mar 26, 2024
Full time
Solution Architect - Inside IR35 To provide Solution Architecture services across the Client and within specific service areas. Support the development and ongoing management of the Client's Architecture Vision and Principles to ensure all IT and Digital are solutions consistently designed and meet the strategic and service needs of the Client.Solving business problems by reviewing systems and identifying areas for improvement, working across the Client to develop and integrate systems. As part of the Windows 11 deployment a number of issues are being identified that require solutions to be architected. These posts will support the identification of these solutions and will manage the design and implementation through to transition into the IT support team. Lead and manage the evaluation, identification, development, and delivery of solutions to improve and digitalise ICT services. Keep abreast of technology choices and changes within the ICT industry and determine how the client can benefit from such changes. Deliver on these benefits. Engage with Heads of Service, other Senior Officers and service leads across the organisation to define Digital & ICT requirements and develop solutions to meet these requirements. Inspire and communicate within the organisation the progress being made, the exciting initiatives and stories and the positive impact to the business objectives, to build enthusiasm, belief, and momentum in the digital space. Be a role model, develop and implement innovative strategies to encourage a high- performance culture that delivers excellence, best value, promotes success and continuous improvement. Analyse systems and enhance procedures, reviewing and updating documentation standards and templates. Review and update the transition of projects into the ICT Services team for BAU. Source new ICT products and services ensuring adherence to corporate procurement practices. Represent the Client externally in meetings, seminars, user groups etc, taking a lead role in the development and delivery of new ICT products and services. Analyse and identify where savings can be made to the Client's ICT services and implement any such changes. Qualifications: Qualifications and experience relevant to the realm of technical expertise for the role (minimum Degree or significant managerial experience). Relevant professional qualification e.g., Chartered IT Professional (CITP), BCS Practitioner, or certified in an architecture design methodology e.g., TOGAF. Knowledge & Skills: In-depth knowledge and understanding of major trends and themes in technology, specifically in local government and public services. Detailed understanding of ICT strategy and technical architecture and its application Evidence of a thorough understanding of large-scale corporate data and systems management Excellent problem solving and analysis skills. Sound knowledge of relevant IT Management Standards and approaches including, but not limited to, ITIL, TOGAF, DevOps Highly confident networker, able to build and develop relationships with a wide range of stakeholders. The ability to strongly influence technology strategy, design patterns, policies, and behaviour. Experience: Demonstrable recent evidence of successfully delivering major service redesign/improvement, driving associated culture change to embed performance improvements. Delivering digital transformation, by effectively bringing business, application and technology architecture viewpoints together Hands-on experience in the delivery of emerging technologies and architectural trends Experience with conducting architectural assessments and creating roadmaps, including technology gap assessments, cloud transition approaches, patterns for introduction of disruptive technologies into legacy estates and architectural governance. Proven track record of high performance and achievement at a senior level within ICT in a large, multi-functional organisation with comparable scope, size and complexity. Experience of providing expert professional advice on all ICT matters to senior leaders. Significant experience of managing and motivating employees building effective teams and achieving change. Conducting staff appraisals and regular performance reviews. Applying corporate HR policies, including capability and disciplinary procedures. Experience of resource allocation and monitoring. Desirable Criteria Qualifications: Management qualification. Technical qualifications, e.g., MCPs, CCNA Prince2 or other Project Management qualification. Experience: Budget forecasting and monitoring Direct experience of digital services transformation in public services Developing services that takes account of the needs of diverse users. Working with APIs and microservices architecture and managing the relationships between interdependent product and platforms teams Knowledge and skills: Knowledge of cross-government procurement frameworks and processes Knowledge of cross-government platforms like GOV.UK Pay and Notify Knowledge of the environmental footprint of technology, and the Client climate emergency declaration