Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Apr 19, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you'll avoid the rush and save on travel costs. What's in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply '
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Apr 19, 2024
Full time
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
1st/2nd Line Support Engineer- Portsmouth - 3-month contract My customer is looking for a dedicated 1st/2nd Line Support Engineer to help with issues up to L2. You'll be working within a technical Support Engineer Team, with your main duties to assist in dealing with all IT related queries which come through (Microsoft 365, Authentication, Active Directory, post migration issues) Primary day to day responsibilities will for the 1st/2nd Line Support Engineer will include: Previous experience in a 1st/2nd Line Support Engineer role focused on Microsoft Stack. Windows 10 - Administration and Support Office 365 - Administration and Support Active Directory experience Authentication issues. Post tenant-tenant migration issues. Exception customer service and communication skills Previous experience working with ticketing systems. (Service Now, Freshdesk, etc) This role would require you to be onsite, 5 days a week in Portsmouth for the duration of the 3 -month contract. To discuss this 1st/2nd Line Support Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal , by exploring the VIQU IT Recruitment website . To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Apr 19, 2024
Full time
1st/2nd Line Support Engineer- Portsmouth - 3-month contract My customer is looking for a dedicated 1st/2nd Line Support Engineer to help with issues up to L2. You'll be working within a technical Support Engineer Team, with your main duties to assist in dealing with all IT related queries which come through (Microsoft 365, Authentication, Active Directory, post migration issues) Primary day to day responsibilities will for the 1st/2nd Line Support Engineer will include: Previous experience in a 1st/2nd Line Support Engineer role focused on Microsoft Stack. Windows 10 - Administration and Support Office 365 - Administration and Support Active Directory experience Authentication issues. Post tenant-tenant migration issues. Exception customer service and communication skills Previous experience working with ticketing systems. (Service Now, Freshdesk, etc) This role would require you to be onsite, 5 days a week in Portsmouth for the duration of the 3 -month contract. To discuss this 1st/2nd Line Support Engineer opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal , by exploring the VIQU IT Recruitment website . To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Apr 18, 2024
Full time
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Location : Cambridge Salary : £18-20K Job Type: Full time Contract Type: PermanentAre you?looking for?an apprenticeship?that offers varied and interesting?opportunities and up-to-date?training?options? Do you?have a?keen interest in?a career in?IT and?a strong affinity?for?problem-solving and helping?people? If so, then?we would?love to hear from you! Our?superb?Service Desk team?are at the core of Bridge Partners,?providing?excellent customer service and technical support. Join our team and get ready to make?a big impact!? About Bridge Partners Bridge Partners is an MSP based in Cambridge,?providing?outsourced IT around the UK and overseas! We?provide?bespoke onsite & remote support to?ground-breaking SMEs in industries like biotechnology, life sciences, and finance.?We're?all about long-term relationships that embody our core values of?Clarity,?Partnership, and?Quality. What we can offer you:? Working with a friendly bunch of people who have passion and ambition! Certifications through our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with?us. Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking. Social events, such as go karting, pizza making, escape rooms and many more! If required, we will look at offering you visa sponsorship after your visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately. A day in the life With this apprenticeship, you will be working towards a BSc in Digital and Technology Solutions with QA. For more information on what you will learn during this apprenticeship, please look at the course brochure. During the programme, you will spend 80% of your time on the job, applying what you have learnt. This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users. Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.Monitoring client servers and backup data for anomalous behaviour, and adverse client impact. Identifying and troubleshooting client backup failures.You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support. What we need from you If you love tech, we want to know about it. You do not need to have already studied IT, but you will need to have a passion to learn more about it.The ability to build strong relationships with the team and clients. Excellent customer service: you must be a people person with patience and be able to communicate effectively. Great problem-solving skills with the ability to see the challenge through. A willingness to learn?and?develop your IT skills. If this sounds like you, apply today! REF-213052
Apr 18, 2024
Full time
Location : Cambridge Salary : £18-20K Job Type: Full time Contract Type: PermanentAre you?looking for?an apprenticeship?that offers varied and interesting?opportunities and up-to-date?training?options? Do you?have a?keen interest in?a career in?IT and?a strong affinity?for?problem-solving and helping?people? If so, then?we would?love to hear from you! Our?superb?Service Desk team?are at the core of Bridge Partners,?providing?excellent customer service and technical support. Join our team and get ready to make?a big impact!? About Bridge Partners Bridge Partners is an MSP based in Cambridge,?providing?outsourced IT around the UK and overseas! We?provide?bespoke onsite & remote support to?ground-breaking SMEs in industries like biotechnology, life sciences, and finance.?We're?all about long-term relationships that embody our core values of?Clarity,?Partnership, and?Quality. What we can offer you:? Working with a friendly bunch of people who have passion and ambition! Certifications through our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with?us. Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking. Social events, such as go karting, pizza making, escape rooms and many more! If required, we will look at offering you visa sponsorship after your visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately. A day in the life With this apprenticeship, you will be working towards a BSc in Digital and Technology Solutions with QA. For more information on what you will learn during this apprenticeship, please look at the course brochure. During the programme, you will spend 80% of your time on the job, applying what you have learnt. This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users. Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.Monitoring client servers and backup data for anomalous behaviour, and adverse client impact. Identifying and troubleshooting client backup failures.You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support. What we need from you If you love tech, we want to know about it. You do not need to have already studied IT, but you will need to have a passion to learn more about it.The ability to build strong relationships with the team and clients. Excellent customer service: you must be a people person with patience and be able to communicate effectively. Great problem-solving skills with the ability to see the challenge through. A willingness to learn?and?develop your IT skills. If this sounds like you, apply today! REF-213052
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 18, 2024
Full time
Service Desk Support / 1st, 2nd Line / Contract / Warrington An urgent requirement for a IT support Engineer has become available with a retail organisation based in Warrington. This will be an initial 6 months and will require someone on-site for at least 3 or 4 days per week. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focusing on business needs and delivering best possible customer service This role will move quickly and requires you to be available to start within 2 weeks. Interviews can be arranged immediately. Please apply with your CV via the link below or email me (Joss. co. uk) Service Desk Support / 1st, 2nd Line / Contract / Warrington Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to £32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Apr 18, 2024
Full time
Our client, a leading business in the IT Sector is seeking a Graduate IT Engineer to join their team on a full-time, permanent basis. Due to growth our client is looking to add a Graduate IT Engineer to their Help Desk team, where you will be joining a team of Engineers providing a high level of technical support to a broad range of clients. The ideal candidate will be Degree-educated in a relevant IT field, with a keen interest and passion for IT and Technology who is looking to progress their career within the sector. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Be the first point of contact for customers, providing a high level of technical support and customer service - Building relationships with clients and customers - Work towards SLAs in the team, ensuring targets are met within the company guidelines - Work through a range of 1st Line support tickets and queries from clients - Work on both day to day support tickets and project work for clients Key Experience: - Degree-educated in an IT discipline - Have a genuine and keen interest in IT - Researching IT in your own spare time, updating your knowledge whilst keeping updated with the latest tools and technologies - Previous experience in some form of customer-related role, where you have been required to provide a high level of customer service at all times This is the ideal opportunity for a Graduate IT Engineer to join a thriving business who are leaders within their field. You will be joining an experienced team of IT Engineers, working through a range of Help Desk tickets whilst also gaining experience in project work for a range of clients. As part of the role you will be supported with professional qualifications and will be provided with full training, with the opportunity to progress to 2nd and 3rd Line support in the future. CVs are being reviewed, so please apply now for immediate consideration.
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
Apr 18, 2024
Full time
Are you a skilled IT Support professional looking to step in to a more technical role, or perhaps a night owl tired of early mornings? This opportunity might be the perfect fit for you. You will be providing 1st and 2nd line support for a global law firm joining a friendly London based team. You will be working a set shift of 1-9pm, meaning you ll avoid the rush and save on travel costs. What s in it for you: Joining the evening shift team (1pm-9pm) Competitive salary and great benefits package Gain exposure to a range of technologies for personal and professional growth Key Responsibilities: Deskside/technical support Provide remote and on-site support for local and global users. Offer application support and troubleshoot hardware issues. Skills Required: Essential software knowledge: iManage/FileSite, Windows 10, Office 365, Citrix. Proficiency with essential hardware: laptops, desktops and phones. Experience working in a legal or professional services environment. Does this sound like your next role? Click ' Apply
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Apr 18, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Role: Junior IT Support Engineer Location: Wolverhampton Salary: 18,000 - 20,000 Professional Development & Excellent Benefits! Sector: Managed IT Services We are looking for an experienced IT Service Desk Analyst to join our IT Solutions team. The successful candidate will be responsible for providing technical support and guidance to our customers, and ensuring that IT related problems are resolved in a timely manner. Key Responsibilities: Provide technical support to customers via phone, email, and live chat. Troubleshoot and resolve IT-related problems. Monitor and respond to customer inquiries and complaints. Maintain customer records and update them as needed. Provide feedback and suggestions for improving the customer experience. Follow up with customers to ensure their satisfaction with our services. Required Skills: Experience providing 1st Line Support Active Directory & Group Policy Office 365 - Admin portal SharePoint Knowledge of Windows Server 2012 & 2016 Understanding of Hyper V & Citrix Networking knowledge - Routers, Switches, WAPs, Firewalls, DNS, DHCP. Windows & Mac OS's Hardware builds and updates Endpoint threat management products Excellent written & verbal communication skills Skills that will make you stand out: Azure AD MSP experience ConnectWise CompTIA A+ & Network+ Microsoft certifications If the opportunity to gain exposure to new technologies and work within an exciting & technical environment is something of interest to you, please apply for this role ASAP. Please email me on ( thomas com. ) 1st Line Support - 2nd line support - Active Directory - Office 365 - Windows OS - macOS - Hardware - Hyper V - Citrix - Servers - Networking - Security In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 18, 2024
Contractor
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
I'm currently hiring for a 1st Line Engineer on behalf of a Managed Services Provider based in Havant. You will be responsible for service desk support around predominantly Microsoft technologies. Below are some of the technologies you'll be working with: - Windows 10/11 - Active Directory - Microsoft 365 - Azure - Networking This is a great opportunity to join a business that is growing rapidly and has a super passionate and inspirational leader! If this sounds interesting, please apply with your up-to-date CV for immediate consideration.
Apr 18, 2024
Full time
I'm currently hiring for a 1st Line Engineer on behalf of a Managed Services Provider based in Havant. You will be responsible for service desk support around predominantly Microsoft technologies. Below are some of the technologies you'll be working with: - Windows 10/11 - Active Directory - Microsoft 365 - Azure - Networking This is a great opportunity to join a business that is growing rapidly and has a super passionate and inspirational leader! If this sounds interesting, please apply with your up-to-date CV for immediate consideration.
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge 25 -28K
Apr 18, 2024
Full time
Our client is seeking a 1st Line Service Desk Engineer who will act as the first point of contact for IT-related queries from across their client base. You will have the following experience: Previous experience providing IT support. Exemplary customer service and problem-solving skills. Experience of administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards). The ability to build, configure, administer, and support all versions of Windows desktops. Knowledge of Active Directory, Remote Tools Group Policy, and DNS with an active interest in other networking services. Evidence of continued professional development. You will provide efficient and effective customer service to end-users and other stakeholders, act as the first point of contact for technical service requests, log and maintain chronological details throughout a service ticket lifecycle. provide 1st line diagnosis and resolution with a high level of first-time fixes, respond appropriately to more complex problems through escalation, prioritise and manage your workload to ensure client SLAs are met and create and maintain documentation. You will work alongside the rest of the support team, reporting into the Service Delivery Manager, supporting multiple clients. You will be given full training on every aspect of the role. This role would be ideal for a recent graduate (from an IT degree), who wants to pursue a career in IT, who lives preferably to Hanworth, Middlesex. Perhaps you have already completed a year or two in an IT Support role. The role will involve the following duties: Answering the phone and assigning tickets for jobs, triage service tickets via email to the senior team, attempt to resolve initial tickets if possible and identify any repeat issues/patterns Competencies - Skills Required A degree in Computer Science or equivalent A keen interest in IT and passionate to have a successful career in IT Any previous experience in an IT support role would be an advantage Knowledge of Office 365, Active Directory and VMware Demonstrated effective verbal and written communication skills High level of interpersonal skills and team skills Strong troubleshooting solving skills Able to build and maintain client relationships The ability to work well under pressure and unsupervised Experience in ITIL framework Logical thought processes and analysis techniques coupled with the ability to think outside the square Commitment to accuracy and precision with all outcomes Ability to travel when required The position is office based and from Monday - Friday, 8am - 530pm and on call shifts to be covered if required. Weybridge 25 -28K
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 18, 2024
Full time
1st/2nd Line Support Engineer My client, a Manufacturing company are looking for a 1st/2nd Line Support Engineer to welcome to their team based in Wellingborough. You will be tackling both 1st & 2nd Line tickets and occasionally travelling out to sites to provide in-person support. Location: Wellingborough Salary: up to 32,000 Key Responsibilities: Office 365 administration involving password resets, user licensing Mobile Device Management via Intune. Troubleshooting and fixing Printers Implementing a brand-new ERP System Technologies: Azure Windows Server Windows OS Office 365 Sharepoint Intune Networking Firewalls If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Rothwell, Rushton, Desborough, Corby, Geddington, Burton Latimer, Thrapston, Wellingborough, Finedon, Market Harborough, Northampton, Rushden Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Apr 18, 2024
Full time
Job Title: 2nd Line Engineer Location: Cambridge (Hybrid) Salary: Up to £35,000 DOE Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you! We are currently seeking a talented, outgoing 2nd Line Engineer to join our clients team in Cambridge, this is a hybrid role. As a 2nd Line Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems. Key Responsibilities: Provide technical support and troubleshooting for escalated issues from the 1st Line support team. Diagnose and resolve technical hardware and software issues across a variety of platforms and systems. Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners. Ensure security measures are implemented and maintained across all systems. Collaborate with other team members to improve efficiency and effectiveness of IT operations. Requirements: Extensive experience working with O365, Azure, and Active Directory, Networking. Previous experience working for a Managed Service Provider (MSP) is highly desirable. Strong knowledge of cloud-based solutions and end-user support. Excellent communication and customer service skills. Ability to work independently and as part of a team. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Job Title: Desktop Support Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration. Job Title: 1st/2nd Line Helpdesk / Hardware Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Apr 18, 2024
Full time
Job Title: Desktop Support Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration. Job Title: 1st/2nd Line Helpdesk / Hardware Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
1st Line IT Support Engineer Up to 26k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 1st Line Engineer! After the business has gained new organic client growth, this is a brand-new hire to support its continuous improvement plans and client offerings. Having placed a few great people with this business already, we know firsthand how passionate they are about developing their staff. The Role: You will be joining a close-knit team of Engineers to offer 1st line duties, implementing and leading projects such as; site relocation, server installs and upgrades, and implementing backup solutions. Skills: - VMWare or Hyper-V experience is ideal - Good experience with Windows Servers - O365 experience. - A minimum of 1-year experience on a Service Desk - Hardware experience - Understanding of networking principles and protocols The role will involve client-facing activity so you MUST be able to drive onsite. If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV. Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.
Apr 18, 2024
Full time
1st Line IT Support Engineer Up to 26k Basingstoke middle is partnered exclusively with a fast-growing MSP client in Basingstoke to find their new 1st Line Engineer! After the business has gained new organic client growth, this is a brand-new hire to support its continuous improvement plans and client offerings. Having placed a few great people with this business already, we know firsthand how passionate they are about developing their staff. The Role: You will be joining a close-knit team of Engineers to offer 1st line duties, implementing and leading projects such as; site relocation, server installs and upgrades, and implementing backup solutions. Skills: - VMWare or Hyper-V experience is ideal - Good experience with Windows Servers - O365 experience. - A minimum of 1-year experience on a Service Desk - Hardware experience - Understanding of networking principles and protocols The role will involve client-facing activity so you MUST be able to drive onsite. If you feel this role is right for you and you thrive in a relaxed and supportive environment, please submit your CV. Middle Recruitment Limited is an Equal Opportunities Employer. Middle provides equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.