Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role: 2nd Line Engineer Sector: MSP Location: East London Salary: 30,000 to 35,000 Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels. To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment. Additionally, you'll need expertise in: Troubleshooting and resolving issues over the phone and remotely at the 2nd line level. Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting. Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory. Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs. In addition to technical skills, we're looking for individuals who possess the following qualities: Enthusiastic and driven individual with a can do attitude Proactive problem-solving skills and a creative approach to the challenges you will face. Exceptional customer service skills with the ability to interact effectively with clients at all levels. Strong interpersonal skills to build and maintain client relationships. Excellent organizational skills, including time management and administrative tasks. Ability to thrive under pressure in a client-facing environment while meeting weekly targets. Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation. As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story. What we offer: Join a great team looking to continue their upward trajectory. Hybrid working Competitive salary with an even better benefits package! Engage with cutting edge technology, be at the forefront of IT innovation Certification training Team socials & so much more! Like the look of what you see? Apply today to be immediately considered! In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Overview: Our client is looking for a versatile IT Specialist to join a family run Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £25,000 - £35,000 (Depending on experience) Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to grow and continue learning and will provide training and Microsoft courses which will be paid for by them and will also see the opportunity for an increase in your salary.
Mar 29, 2024
Full time
Overview: Our client is looking for a versatile IT Specialist to join a family run Managed Service Provider which has served for over 20 years. The successful candidate will need to have technical knowledge and experience around M365, Microsoft Administration, IP addresses generally, DHCP & DNS and will be interested and willing to learn and explore new technologies. You will be mainly office based but regular visits to client sites and customer facing duties will be part of this role hence a full UK licence is essential for this role. Salary: £25,000 - £35,000 (Depending on experience) Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing setup and configuration skills Attending customer meetings Producing quotes Expected to be able to drive to customers on site to set up new users (company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed) Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for an out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot Training and courses: Our client is still looking for someone who is looking to grow and continue learning and will provide training and Microsoft courses which will be paid for by them and will also see the opportunity for an increase in your salary.
IT Field Engineer / 2nd Line IT Support South Wilthsire Our client is looking for a versatile IT Engineer to join the team at a small Managed Service Provider of long standing, based in South Wiltshire. The successful candidate will be interested in exploring new technologies and will be reliable member of the Team with plenty of opportunities to work on varied projects and the latest technologies. Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing set-up and configuration skills Attending customer meetings Producing quotes Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for a out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot There is a company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed. This role is a mix of client site visits and in the office support. The position is based at the company's offices in Salisbury This is NOT a working at home position. Private Health insurance is available with 2 year's continuous service. Free parking. Job Type: Full-time
Mar 28, 2024
Full time
IT Field Engineer / 2nd Line IT Support South Wilthsire Our client is looking for a versatile IT Engineer to join the team at a small Managed Service Provider of long standing, based in South Wiltshire. The successful candidate will be interested in exploring new technologies and will be reliable member of the Team with plenty of opportunities to work on varied projects and the latest technologies. Responsibilities: Sharing the IT helpdesk function, dealing with own tickets and being responsible for timely and successful outcomes Setting up new users, and processing leavers Device builds from scratch and using AutoPilot Undertaking 365 migration projects Video Conferencing set-up and configuration skills Attending customer meetings Producing quotes Requirements: Excellent interpersonal communication and problem-solving skills Dedicated work ethic with a flexible approach Previous experience of working for a out-sourced IT Provider is essential, minimum 1 year At least one Microsoft MCP/MCSE qualification in Cloud Solutions Experience of working with common MSP tools such as Datto and Autotask A sound understanding of IT security and experience with IT Security Software Understanding of IP Full clean driving licence Technical experience: Windows & Mac client devices Azure AD, Active Directory, PowerShell, Windows Server & Hyper-V Office 365 & Azure IT Security software Market leading Firewalls and Switches DHCP, DNS Market leading Backup and recovery solutions Microsoft Intune and AutoPilot There is a company pool van used for site visits, however, you may be required to use your own car for which you will be reimbursed. This role is a mix of client site visits and in the office support. The position is based at the company's offices in Salisbury This is NOT a working at home position. Private Health insurance is available with 2 year's continuous service. Free parking. Job Type: Full-time
Help Desk Analyst (IT 1st & 2nd line support) Location: Coventry Head Office Package: Basic Salary up to £28,000 (dependent on experience) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday only) Sector: Packaging distribution The Company We, the UK s largest packaging distributor have an exciting opportunity for an experienced Helpdesk Support Analyst to join our IT team based at our Head Office. We are a committed equal opportunities employer that champions dignity in the workplace. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Our central IT department prides itself on providing first class support to the wider business group. The Help Desk Analyst role Working as a key member of our Head Office based business solutions team, this is a hands-on, fast-paced help desk role, providing technical support to all our users based across 30+ sites UK wide. As such, you will be the first point of contact via phone, email, and our customer portal, required to manage internal customer liaison, pro-active feedback and responding to customer queries from ticket creation through to resolution. You must be willing to participate in a shift rota system to cover operational helpdesk hours (6am 5.30pm, Mon - Fri) and key duties will include Providing 1st/2nd line technical support in line with the business-driven SLAs Triage of Support Calls Trouble shooting, diagnosing, and resolving of application & hardware Assignment and follow-up with 2nd Line Application Support Engineers, Development Leads, and third parties where necessary Flagging common issues for problem investigation and resolution Linking of recurring Incidents to open Problems Daily/weekly monitoring checks on customer systems as per schedule Logging and organising hardware maintenance incidents with third party vendors Recurring activity / data requests from customers Creating and championing Knowledge for common issues Occasional site visits (UK wide) to provide on the ground support Maintaining system and operational documentation Executing administration tasks Data and asset management (mobile phones, iPads, laptops) Hardware diagnosis Laptop and mobile phone configuration Support of company ERP system Maintaining and reviewing the ticket-log database managing ticket status and escalating priority calls as appropriate Utilizing agency and third-party resources Do you have the correct profile? Please note we are seeking an experienced IT help desk support analyst on this occasion, so please only apply if you have 6-12 months relevant IT support/helpdesk experience. Ideally, this prior experience will already have seen you touch on many of the duties listed above (so you can hit the ground running with us). We are also seeking someone to join us who will be happy to embrace this challenge & commit at this level for at least 18 months and actively master the role inside out . Whilst we do actively promote from within, opportunities for advancement would only be forthcoming after this period of acclimatization. Please note, our role does require occasional site visits during the year (we have locations UK wide), so you must be prepared to support and participate in these as required. Having your own UK valid driving license is therefore essential to be considered. In addition, you will also ideally meet the following criteria You should have excellent customer service, strong problem-solving skills, an analytical mind, and an excellent IT technical background Due to the nature of tasks involved, security and confidentiality are paramount; an ability to work in a discreet and confidential manner is essential You should have experience of supporting Windows Server 2012, Windows 7, 8 & 10 Must have excellent skills in the Microsoft Stack (Microsoft 365, including Office Apps, Teams, SharePoint, Intune) Knowledge Local Area Networks, Wide Area Networks and Wi-Fi would be an advantage but not essential A desire to learn and embrace new technologies and a can do approach is essential We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme Geographical salary weighting available at certain specific locations Free parking at most of our site locations Annual (company paid) volunteering day Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies) Macfarlane Group is dedicated to maximizing every employee s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports hybrid working where possible and we often conduct our first stage interviews via video. To make an application please simply click apply ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE
Mar 28, 2024
Full time
Help Desk Analyst (IT 1st & 2nd line support) Location: Coventry Head Office Package: Basic Salary up to £28,000 (dependent on experience) + Bonus & Flexible Benefits Package Hours: 37.5 per week (Monday to Friday only) Sector: Packaging distribution The Company We, the UK s largest packaging distributor have an exciting opportunity for an experienced Helpdesk Support Analyst to join our IT team based at our Head Office. We are a committed equal opportunities employer that champions dignity in the workplace. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service. Our central IT department prides itself on providing first class support to the wider business group. The Help Desk Analyst role Working as a key member of our Head Office based business solutions team, this is a hands-on, fast-paced help desk role, providing technical support to all our users based across 30+ sites UK wide. As such, you will be the first point of contact via phone, email, and our customer portal, required to manage internal customer liaison, pro-active feedback and responding to customer queries from ticket creation through to resolution. You must be willing to participate in a shift rota system to cover operational helpdesk hours (6am 5.30pm, Mon - Fri) and key duties will include Providing 1st/2nd line technical support in line with the business-driven SLAs Triage of Support Calls Trouble shooting, diagnosing, and resolving of application & hardware Assignment and follow-up with 2nd Line Application Support Engineers, Development Leads, and third parties where necessary Flagging common issues for problem investigation and resolution Linking of recurring Incidents to open Problems Daily/weekly monitoring checks on customer systems as per schedule Logging and organising hardware maintenance incidents with third party vendors Recurring activity / data requests from customers Creating and championing Knowledge for common issues Occasional site visits (UK wide) to provide on the ground support Maintaining system and operational documentation Executing administration tasks Data and asset management (mobile phones, iPads, laptops) Hardware diagnosis Laptop and mobile phone configuration Support of company ERP system Maintaining and reviewing the ticket-log database managing ticket status and escalating priority calls as appropriate Utilizing agency and third-party resources Do you have the correct profile? Please note we are seeking an experienced IT help desk support analyst on this occasion, so please only apply if you have 6-12 months relevant IT support/helpdesk experience. Ideally, this prior experience will already have seen you touch on many of the duties listed above (so you can hit the ground running with us). We are also seeking someone to join us who will be happy to embrace this challenge & commit at this level for at least 18 months and actively master the role inside out . Whilst we do actively promote from within, opportunities for advancement would only be forthcoming after this period of acclimatization. Please note, our role does require occasional site visits during the year (we have locations UK wide), so you must be prepared to support and participate in these as required. Having your own UK valid driving license is therefore essential to be considered. In addition, you will also ideally meet the following criteria You should have excellent customer service, strong problem-solving skills, an analytical mind, and an excellent IT technical background Due to the nature of tasks involved, security and confidentiality are paramount; an ability to work in a discreet and confidential manner is essential You should have experience of supporting Windows Server 2012, Windows 7, 8 & 10 Must have excellent skills in the Microsoft Stack (Microsoft 365, including Office Apps, Teams, SharePoint, Intune) Knowledge Local Area Networks, Wide Area Networks and Wi-Fi would be an advantage but not essential A desire to learn and embrace new technologies and a can do approach is essential We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. Our Benefits We provide a competitive basic starting salary and operate a range of rewarding bonus/incentive schemes. Our flexible employee benefits package can include: - 25 days annual leave (rising to 27 days with service) plus all public/bank holidays Additional Holiday purchasing scheme (run annually) Contributory pension scheme Geographical salary weighting available at certain specific locations Free parking at most of our site locations Annual (company paid) volunteering day Range of company cars or cash allowance (including hybrid/electric) for qualifying job roles Employee assistance program to support & advise with well-being & any issues Extensive range of training/development & potential progression opportunities Employee discount scheme (discounts on several major retail/leisure brands) Simply Health/Dental Cover option or BUPA cover for qualifying roles Enhanced HR policies relating to various employee rights & entitlements Long service awards (5-40 years) Charitable giving options Financial support with eye-tests/purchasing glasses (DSE users only) O2 Mobile discount scheme (up to 25% off) Candidate referral scheme (awards £750 for referring successful applicants to Macfarlane job vacancies) Macfarlane Group is dedicated to maximizing every employee s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement. How to apply/next steps This is an urgent appointment whereby we will be working to identify and review the best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. Please note that Macfarlane Group supports hybrid working where possible and we often conduct our first stage interviews via video. To make an application please simply click apply ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful. NO RECRUITMENT AGENCIES PLEASE
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge - IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
Mar 28, 2024
Full time
An experienced Senior IT Service Desk Engineer with at least 4 years of experience in a similar role is needed to join our team at EastQuayIT, a leading Managed Service Provider based in North Shields, on a full-time basis. As the role requires some site based work, a Full UK manual driving licence is required. As a Managed Service Provider (MSP) based in North Shields we support companies across the UK with their IT equipment and provide cloud services, communications, and a range of related services. You will be joining our existing team and using your skills and experience to increase our technical capabilities. To succeed in this role, you will have a passion for IT and for providing excellent customer service, with a willingness to go the extra mile and a minimum of 4 years of professional experience in a similar role. This is an excellent opportunity to progress your career with a well-established company! About the Role As a senior engineer, you will deal with complex tickets other members of the team are unable to, provide internal support via documentation and training, assist in occasional project work, and attend site visits across the Northeast and further where an enhanced level of technical expertise is required. A company vehicle will be provided for these situations, and flexibility for working hours will be required occasionally to ensure work is completed before leaving the site (especially in the event of a major service-affecting incident). This role will be full-time, working 37.5 hours per week in a shift pattern between 07:30 and 18:00. You will be based in our North Shields office. Required Skills: Knowledge of VMWare ESXi / vSphere management Knowledge of Hyper-v MS365 administration of Exchange Online, SharePoint Online, Entra ID and Intune VOIP phone provisioning, call routing, and sound quality troubleshooting Good understanding of file / sharing permissions Advanced networking knowledge IPv4, VLANs, NAT, Proxy etc. The right mindset to understand how a whole site fits together, from internet connection to routers, switches, and servers Excellent remote troubleshooting abilities, including providing verbal instructions when remote tools are unavailable Great communication skills, founded in being a good listener, to explain issues to stakeholders of all levels while avoiding jargon and complex terminology Full UK manual driving license Quick, accurate typing and good use of spelling and grammar Experience diagnosing and resolving complex technical issues Desirable Skills: Experience working for a managed service provider (MSP) or similar IT support business Experience with a remote monitoring and management tool (such as Datto RMM) Professional IT certifications such as ITILv4, Microsoft MCP, MCSA or MCSE, CompTIA Network+, etc Client experience certifications such as Helpdesk Habits, etc Experience with our key vendors such as Microsoft, Google, Sonicwall, 3CX, Sophos, Acronis, Draytek and Unifi Benefits: 20 days holiday, plus bank holidays and never work your birthday Bonus scheme paid every 6 months BUPA private medical care Use of a company vehicle Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles, including; Service Desk IT Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer, Technician, IT Service Desk Engineer, IT Support Engineer, 2nd Line, 3rd Line, may also be considered for this role.
IT Engineer Edinburgh Up to £30K Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)
Mar 28, 2024
Full time
IT Engineer Edinburgh Up to £30K Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on (phone number removed) / (url removed)
Job Title: Desktop Support Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration. Job Title: 1st/2nd Line Helpdesk / Hardware Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Mar 28, 2024
Full time
Job Title: Desktop Support Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated Desktop Support Engineer to join our clients team in Cambridge, this is a hybrid role. As a Desktop Support Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration. Job Title: 1st/2nd Line Helpdesk / Hardware Engineer Location: Cambridge (Hybrid) Salary: Up to £30,000 DOE Are you a tech-savvy problem solver with a passion for providing excellent customer service? Are you looking for a hands on technical role, to hone in on the skills you have gained over the recent years? If so, we have the perfect role for you! We are currently seeking a dedicated 1st Line Helpdesk / Hardware Engineer to join our clients team in Cambridge, this is a hybrid role. As a 1st Line Helpdesk / Hardware Engineer, you will play a vital role in providing frontline support to our clients and ensuring the smooth operation of their IT systems. K ey Responsibilities: Provide 1st line helpdesk support to end-users, resolving technical issues in a timely and efficient manner. Set up new user accounts and permissions, ensuring access rights are correctly configured. Build and configure laptops, headsets, printers, and other hardware devices. Install, configure, and troubleshoot software applications. Collaborate with 2nd and 3rd line support teams to escalate and resolve complex issues. Maintain accurate records of all support activities and resolutions. Requirements: Previous experience in a similar role, preferably an Managed Service Provider (MSP), providing helpdesk support and hardware configuration. DNS, DHCP Strong knowledge of IT hardware, including laptops, printers, and peripherals. Experience working with Microsoft Intune for device management is essential. Excellent communication and customer service skills. Ability to multitask and prioritize workload effectively. A proactive attitude with a willingness to learn and develop new skills. Relevant IT qualifications or certifications are advantageous. This is a fantastic opportunity for an ambitious individual who is looking to take their career to the next level. If you are passionate about technology and eager to work with cutting-edge cloud solutions, we want to hear from you! To apply, please submit your CV for immediate consideration.
Arcas Technology is partnered with a leading financial services company based in London who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis. The has arisen to join them to provide IT support to all areas within the business, based in the London office. You will be proactive, and able to demonstrate strong technical and interpersonal skills, remaining calm under pressure and work with flexibility when required. Excellent communication skills are fundamental and the successful candidate will be enthusiastic and committed to building relationships. Key Responsibilities Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. Manage and maintain all aspects of Servers, Desktops, Mobile devices, Telecoms, Network, Storage and Security. Assist in planning maintenance and upgrade of system as and when required. Improve and streamline existing systems and processes. Identify issues with root cause analysis. Create and maintain system documentation as it relates to system configuration, mapping, processes and service records. Assist with the management of 3rd party vendors and suppliers. Key Skills Required Strong understanding of Windows 10, including installs, configuration and security best practice. Experience using Intune, Defender and Autopilot. Strong understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office. Understanding of backup concepts and adhering to backup strategies and technologies. Experienced with Network concepts such as Wi-Fi, TCP/IP, Switching/Routing, VLANS and Firewalls. Good understanding of ITIL working principles. Assist with daily, weekly and monthly IT health checks, for example certificate expiry and backups. Understanding of web protection solutions. Experience using Zscaler is desirable but not essential. Good organisation and project management skills. Excellent written, oral, and interpersonal communication skills. Highly self-motivated and directed, with keen attention to detail. Able to prioritise and execute tasks in a fast-paced and challenging environment. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Mar 28, 2024
Full time
Arcas Technology is partnered with a leading financial services company based in London who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis. The has arisen to join them to provide IT support to all areas within the business, based in the London office. You will be proactive, and able to demonstrate strong technical and interpersonal skills, remaining calm under pressure and work with flexibility when required. Excellent communication skills are fundamental and the successful candidate will be enthusiastic and committed to building relationships. Key Responsibilities Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. Manage and maintain all aspects of Servers, Desktops, Mobile devices, Telecoms, Network, Storage and Security. Assist in planning maintenance and upgrade of system as and when required. Improve and streamline existing systems and processes. Identify issues with root cause analysis. Create and maintain system documentation as it relates to system configuration, mapping, processes and service records. Assist with the management of 3rd party vendors and suppliers. Key Skills Required Strong understanding of Windows 10, including installs, configuration and security best practice. Experience using Intune, Defender and Autopilot. Strong understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office. Understanding of backup concepts and adhering to backup strategies and technologies. Experienced with Network concepts such as Wi-Fi, TCP/IP, Switching/Routing, VLANS and Firewalls. Good understanding of ITIL working principles. Assist with daily, weekly and monthly IT health checks, for example certificate expiry and backups. Understanding of web protection solutions. Experience using Zscaler is desirable but not essential. Good organisation and project management skills. Excellent written, oral, and interpersonal communication skills. Highly self-motivated and directed, with keen attention to detail. Able to prioritise and execute tasks in a fast-paced and challenging environment. If you feel that you're a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
2nd Line Support Managed Services Provider Edinburgh Based IT Engineer - Edinburgh - Up to £30K - Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on /
Mar 27, 2024
Full time
2nd Line Support Managed Services Provider Edinburgh Based IT Engineer - Edinburgh - Up to £30K - Office Based The Company: Well-known and respected Managed Services Provider who are renowned for training and developing emerging talent. They have offices centrally within Edinburgh and would prefer a candidate that enjoys spending the majority of the week in the office with their colleagues. Culture: The client offers a fun and collaborative environment where colleagues are encouraged to share and help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun space where you are encouraged to bring your full sell to work filled with nights out, team holidays, pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk / service desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role involves: Office 365 support and administration MDM - InTune Microsoft Server Microsoft Azure AD Basic Networking SharePoint If you are interested in the role and would like more information, please reach out to John on /
I am working with an exciting Business who are currently expanding their Team after receiving a multimillion pound investment! I'm on the hunt for an experienced Infrastructure Engineer to join the team, working out of their Newcastle office on a hybrid basis. The Business This Business is a leader in providing delivery of data through a real-time data platform. They're an organisation that encourages a spirit of collaborative, creative and fresh thinking, and are keen to work with people who turn their skills and strengths into results. The Mission The Infrastructure Engineer will join the team and contribute to the development and support of the Internal IT Infrastructure, end user devices and associated services. You'll be exposed to a wide range of IT application systems ranging from Windows, Linux and Mac Support to the Office 365 suite, encryption, and mobile device management. Responsibilities include: Operation of the help desk function. Support the new starter process, including the setup, installation and procurement of laptops, MacBook's, telephony and mobile phone devices. Manage Microsoft Intune for all devices and application deployment Maintain the IT Asset registers and software licenses. Maintain the Windows Server environment (AD, DNS, GPO). Maintain the backup and antivirus software solutions. Support of a mobile device management solution (MDM). Basic Linux Server OS support and maintenance. Support VPN, networking, and firewall configurations. Collaboration with other Infrastructure Engineers. Document and improve processes and workflows. About You This role is perfect for an experienced Infrastructure Engineer who has worked in a similar environment and is self-motivated, ambitious and has an elevated level of professionalism. You should possess the following experience and technical skills: Working in an IT Helpdesk support role. Office 365 and Intune suite to an administrative level Experience working within an ISO27001 & SOC compliant business Windows Server Support and Domain management. Virtual Server Management, Networking, DNS, VPN, Firewall. Benefits This role can offer a competitive salary of up to £45,000 per annum, and a hybrid working pattern. Additional benefits include: Opportunities to develop into a DevOps Engineer 25 days holiday plus bank holidays, total of 33 days p.a. Life insurance Pension Group Income Protection Employee Assistance Programme Discounts on High Street retailers Participation in share options scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure or IT Support roles I have, then please apply to this advert or catch me on LinkedIn " Sania Mander " You must be fully eligible to work in the UK to apply to this position.
Mar 27, 2024
Full time
I am working with an exciting Business who are currently expanding their Team after receiving a multimillion pound investment! I'm on the hunt for an experienced Infrastructure Engineer to join the team, working out of their Newcastle office on a hybrid basis. The Business This Business is a leader in providing delivery of data through a real-time data platform. They're an organisation that encourages a spirit of collaborative, creative and fresh thinking, and are keen to work with people who turn their skills and strengths into results. The Mission The Infrastructure Engineer will join the team and contribute to the development and support of the Internal IT Infrastructure, end user devices and associated services. You'll be exposed to a wide range of IT application systems ranging from Windows, Linux and Mac Support to the Office 365 suite, encryption, and mobile device management. Responsibilities include: Operation of the help desk function. Support the new starter process, including the setup, installation and procurement of laptops, MacBook's, telephony and mobile phone devices. Manage Microsoft Intune for all devices and application deployment Maintain the IT Asset registers and software licenses. Maintain the Windows Server environment (AD, DNS, GPO). Maintain the backup and antivirus software solutions. Support of a mobile device management solution (MDM). Basic Linux Server OS support and maintenance. Support VPN, networking, and firewall configurations. Collaboration with other Infrastructure Engineers. Document and improve processes and workflows. About You This role is perfect for an experienced Infrastructure Engineer who has worked in a similar environment and is self-motivated, ambitious and has an elevated level of professionalism. You should possess the following experience and technical skills: Working in an IT Helpdesk support role. Office 365 and Intune suite to an administrative level Experience working within an ISO27001 & SOC compliant business Windows Server Support and Domain management. Virtual Server Management, Networking, DNS, VPN, Firewall. Benefits This role can offer a competitive salary of up to £45,000 per annum, and a hybrid working pattern. Additional benefits include: Opportunities to develop into a DevOps Engineer 25 days holiday plus bank holidays, total of 33 days p.a. Life insurance Pension Group Income Protection Employee Assistance Programme Discounts on High Street retailers Participation in share options scheme Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure or IT Support roles I have, then please apply to this advert or catch me on LinkedIn " Sania Mander " You must be fully eligible to work in the UK to apply to this position.
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) £40,000 - £50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Mar 27, 2024
Full time
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) £40,000 - £50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
3rd Line Engineer On-Site Watford £40,000 - £45,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking an 3rd Line Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Mar 27, 2024
Full time
3rd Line Engineer On-Site Watford £40,000 - £45,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking an 3rd Line Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) 40,000 - 50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Mar 27, 2024
Full time
Senior Support Desk Engineer Birmingham Hybrid (1-2x per month) 40,000 - 50,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking a Senior Support Desk Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes 22 Days Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
3rd Line Engineer Hybrid (3x days per week) Watford 40,000 - 45,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking an 3rd Line Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Mar 27, 2024
Full time
3rd Line Engineer Hybrid (3x days per week) Watford 40,000 - 45,000 Do you thrive in high-pressured environments? Are you bored of doing the same tasks day-in day-out? Are you ready to step up and take ownership of exciting new projects that can really impact the business? A well-established, successful MSP are seeking an 3rd Line Engineer to join their dynamic team, this role centers on ensuring exceptional technology support through 3rd line according to SLA-driven targets. You will get the chance to improve your hands-on technical ability and explore new technologies through exciting project work where you will be able to be involved through the entire lifecycle. What you will be doing Ensuring service delivery and security, encompassing the MSP Helpdesk. Leveraging Microsoft 365 and Microsoft Azure. Safeguarding the environment through robust security measures, including Tier 1 tools. Managing Server, Network Infrastructure, WiFi, Firewalls, and connectivity. Collaborating on vendor management (in partnership with CIO). Assume responsibility for several pivotal projects and ongoing business enhancements Working closely with other teams to ensure the structured and programmatic management and delivery of initiatives. What you will need 2+ years experience working across 3rd Line Technical mastery of Microsoft 365, Microsoft Azure, and Microsoft Windows Endpoint Management (including Azure Active Directory and Intune). Experience working within virtualised environments, specifically VMware In-depth knowledge and experience in networking, switching, connectivity, and Firewall/security. Proficiency in mobile device management, covering Android and iOS platforms. Robust familiarity with best practices in cybersecurity. Exceptional communication skills, translating technical matters for non-technical audiences. What you will receive Paid Training Paid Certifications Coaching and Mentoring Programmes Annual Leave Private Healthcare Buy/Sell Holiday Pension Scheme Community-based initiatives If you're ready to take your Infrastructure skills to the next level, we want to hear from you! PLEASE NOTE THIS CLIENT CANNOT OFFER SPONSORSHIP NOW OR ANY TIME IN THE FUTURE
Role: IT Support Team Lead Location: Central London Salary: 45,000 Training: Microsoft Training & Certificates One of London's best-established Managed IT & Cloud Providers is searching for an experienced and technically minded IT Support Team Lead to join the team ASAP! This is a fantastic opportunity to work within a growing team, at a company which is heavily focused on providing high level cloud solutions and support. Role Overview As IT Support Team Lead you will be responsible for leading a team of L1, L2, and L3 Engineers, acting as a senior point of escalation, and managing the support function for a growing client base. Daily Responsibilities: Act as the key point of contact for all escalations from the service desk Take leadership of the onsite support team, made up of 4 engineers, between L1 and L3 Oversee the provision of support to multiple clients across various sectors. Hands on assistance with a range of exciting projects relating to Microsoft cloud solutions, virtualisation, disaster recovery, and more Ensure that SLAs (Service Level Agreements) are being met in an efficient and timely manner Consistent practice of ITIL Service Management principles Provide support to Microsoft Cloud Solutions such as Office 365 (Exchange Online), Intune, Azure, SharePoint, and more Act as a central point of contact between the service desk, clients, and projects department Person Specification: Strong experience managing / leading a service desk / helpdesk team. Strong understanding around the Microsoft cloud stack - Office 365, Azure, SharePoint, Intune / Endpoint Manager Strong hands-on experience with virtualisation tools such as VMware or Hyper V Experience with Active Directory, DNS, DHCP, Group Policies Strong understanding of Windows Servers (any versions) Technical experience automating task using PowerShell Previous experience working for a Managed Service Provider would be beneficial Knowledge of ITIL processes / principles Experience supporting macOS environment would be desirable Package & Benefits Generous Pension contributions Microsoft Training & Certifications - Azure & Office 365 20 Days Holiday PLUS 8 Bank Holidays Private Health Insurance INTERVIEWS ARE BEING ARRANGED IMMEDIATELY In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 27, 2024
Full time
Role: IT Support Team Lead Location: Central London Salary: 45,000 Training: Microsoft Training & Certificates One of London's best-established Managed IT & Cloud Providers is searching for an experienced and technically minded IT Support Team Lead to join the team ASAP! This is a fantastic opportunity to work within a growing team, at a company which is heavily focused on providing high level cloud solutions and support. Role Overview As IT Support Team Lead you will be responsible for leading a team of L1, L2, and L3 Engineers, acting as a senior point of escalation, and managing the support function for a growing client base. Daily Responsibilities: Act as the key point of contact for all escalations from the service desk Take leadership of the onsite support team, made up of 4 engineers, between L1 and L3 Oversee the provision of support to multiple clients across various sectors. Hands on assistance with a range of exciting projects relating to Microsoft cloud solutions, virtualisation, disaster recovery, and more Ensure that SLAs (Service Level Agreements) are being met in an efficient and timely manner Consistent practice of ITIL Service Management principles Provide support to Microsoft Cloud Solutions such as Office 365 (Exchange Online), Intune, Azure, SharePoint, and more Act as a central point of contact between the service desk, clients, and projects department Person Specification: Strong experience managing / leading a service desk / helpdesk team. Strong understanding around the Microsoft cloud stack - Office 365, Azure, SharePoint, Intune / Endpoint Manager Strong hands-on experience with virtualisation tools such as VMware or Hyper V Experience with Active Directory, DNS, DHCP, Group Policies Strong understanding of Windows Servers (any versions) Technical experience automating task using PowerShell Previous experience working for a Managed Service Provider would be beneficial Knowledge of ITIL processes / principles Experience supporting macOS environment would be desirable Package & Benefits Generous Pension contributions Microsoft Training & Certifications - Azure & Office 365 20 Days Holiday PLUS 8 Bank Holidays Private Health Insurance INTERVIEWS ARE BEING ARRANGED IMMEDIATELY In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
My client is hiring an IT Infrastructure Engineer who has a proven track record in on prem infrastructure to cloud migration, BAU and Project support across; Security, Networks, Servers, DR, backup & storage systems - every week will bring a new challenge. Hybrid working, 2-3 days on site in South Gloucestershire (free, safe Parking). Client Details Our client is a Utilities business in South Gloucestershire. Focusing on Green Energy! Description The IT Infrastructure Engineer will have a proven track record in the following: Microsoft 365: Intune, Azure AD, Security and Compliance, Office 365 - SharePoint, Teams, Exchange VMware vSphere Server and Storage Hardware Windows Operating Systems (Server 2008 to Server 2022 and Windows 7 to Windows 11) Active Directory/Entra ID Cisco Networking Meraki Networking - Firewall, WiFi, Switching. VLAN, VPN, SD Wan. Security technologies; Antivirus, Firewall, Disk-Encryption, Email Security, Intrusion Prevention/Detection, Web Content Filtering. Profile The IT Infrastructure Engineer will have a proven track record in the following: On prem to Cloud migration exposure Good knowledge across Security, Networks, Servers, Back up & storage Customer focused and find value in supporting people and fixing issues. Be comfortable supporting users remotely and face to face. Ability to interpret and investigate requirements and issues. Respond effectively, using good written and verbal communication skills. Team player, willing to support all colleagues when required. Agile working methodologies Exposure to ITIL framework Supporting Helpdesk, collaboratively working across 1-3rd line Supporting a wide range of internal and external systems. Including the implementation of improvement requests and troubleshooting performance issues. Job Offer £40,000 - £50,000 per annum Hybrid Working - 2/3 day split - on site free car park Healthcare plan, life assurance and generous pension contribution 25 days annual leave Great working environemnt with good level of progression.
Mar 27, 2024
Full time
My client is hiring an IT Infrastructure Engineer who has a proven track record in on prem infrastructure to cloud migration, BAU and Project support across; Security, Networks, Servers, DR, backup & storage systems - every week will bring a new challenge. Hybrid working, 2-3 days on site in South Gloucestershire (free, safe Parking). Client Details Our client is a Utilities business in South Gloucestershire. Focusing on Green Energy! Description The IT Infrastructure Engineer will have a proven track record in the following: Microsoft 365: Intune, Azure AD, Security and Compliance, Office 365 - SharePoint, Teams, Exchange VMware vSphere Server and Storage Hardware Windows Operating Systems (Server 2008 to Server 2022 and Windows 7 to Windows 11) Active Directory/Entra ID Cisco Networking Meraki Networking - Firewall, WiFi, Switching. VLAN, VPN, SD Wan. Security technologies; Antivirus, Firewall, Disk-Encryption, Email Security, Intrusion Prevention/Detection, Web Content Filtering. Profile The IT Infrastructure Engineer will have a proven track record in the following: On prem to Cloud migration exposure Good knowledge across Security, Networks, Servers, Back up & storage Customer focused and find value in supporting people and fixing issues. Be comfortable supporting users remotely and face to face. Ability to interpret and investigate requirements and issues. Respond effectively, using good written and verbal communication skills. Team player, willing to support all colleagues when required. Agile working methodologies Exposure to ITIL framework Supporting Helpdesk, collaboratively working across 1-3rd line Supporting a wide range of internal and external systems. Including the implementation of improvement requests and troubleshooting performance issues. Job Offer £40,000 - £50,000 per annum Hybrid Working - 2/3 day split - on site free car park Healthcare plan, life assurance and generous pension contribution 25 days annual leave Great working environemnt with good level of progression.
Arcas Technology is partnered with a leading financial services company based in London who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis. The has arisen to join them to provide IT support to all areas within the business, based in the London office. You will be proactive, and able to demonstrate strong technical and interpersonal skills, remaining calm under pressure and work with flexibility when required. Excellent communication skills are fundamental and the successful candidate will be enthusiastic and committed to building relationships. Key Responsibilities Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. Manage and maintain all aspects of Servers, Desktops, Mobile devices, Telecoms, Network, Storage and Security. Assist in planning maintenance and upgrade of system as and when required. Improve and streamline existing systems and processes. Identify issues with root cause analysis. Create and maintain system documentation as it relates to system configuration, mapping, processes and service records. Assist with the management of 3rd party vendors and suppliers. Key Skills Required Strong understanding of Windows 10, including installs, configuration and security best practice. Experience using Intune, Defender and Autopilot. Strong understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office. Understanding of backup concepts and adhering to backup strategies and technologies. Experienced with Network concepts such as Wi-Fi, TCP/IP, Switching/Routing, VLANS and Firewalls. Good understanding of ITIL working principles. Assist with daily, weekly and monthly IT health checks, for example certificate expiry and backups. Understanding of web protection solutions. Experience using Zscaler is desirable but not essential. Good organisation and project management skills. Excellent written, oral, and interpersonal communication skills. Highly self-motivated and directed, with keen attention to detail. Able to prioritise and execute tasks in a fast-paced and challenging environment. If you feel that you re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Mar 27, 2024
Full time
Arcas Technology is partnered with a leading financial services company based in London who are currently looking for an experienced Desktop Support Engineer to join their business on a permanent basis. The has arisen to join them to provide IT support to all areas within the business, based in the London office. You will be proactive, and able to demonstrate strong technical and interpersonal skills, remaining calm under pressure and work with flexibility when required. Excellent communication skills are fundamental and the successful candidate will be enthusiastic and committed to building relationships. Key Responsibilities Provide a high level of service and support to all users and maintain internal systems via the IT Helpdesk. Manage and maintain all aspects of Servers, Desktops, Mobile devices, Telecoms, Network, Storage and Security. Assist in planning maintenance and upgrade of system as and when required. Improve and streamline existing systems and processes. Identify issues with root cause analysis. Create and maintain system documentation as it relates to system configuration, mapping, processes and service records. Assist with the management of 3rd party vendors and suppliers. Key Skills Required Strong understanding of Windows 10, including installs, configuration and security best practice. Experience using Intune, Defender and Autopilot. Strong understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, OneDrive and Office. Understanding of backup concepts and adhering to backup strategies and technologies. Experienced with Network concepts such as Wi-Fi, TCP/IP, Switching/Routing, VLANS and Firewalls. Good understanding of ITIL working principles. Assist with daily, weekly and monthly IT health checks, for example certificate expiry and backups. Understanding of web protection solutions. Experience using Zscaler is desirable but not essential. Good organisation and project management skills. Excellent written, oral, and interpersonal communication skills. Highly self-motivated and directed, with keen attention to detail. Able to prioritise and execute tasks in a fast-paced and challenging environment. If you feel that you re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.
Michael Page Technology
Cirencester, Gloucestershire
Our client is looking for an IT Infrastructure Engineer to join a small team in Cirencester. This post will provide 2nd & 3rd line solutions, be subject matter expert support for technical incidents and problems across the organisations IT network, server, and desktop infrastructure. Client Details Our client are a leading local Financial Services provider in Cirencester. Description IT Infrastructure Engineer will: Provide 2nd and 3rd line engineering solutions, providing subject matter expert support for technical incidents and problems across the Society's IT network, server, and desktop infrastructure. Contribute to infrastructure projects from conception to completion, ensuring pragmatic solution design, timely delivery and adherence to project goals and requirements. Commit to the delivery of cyber security and operational resilience strategies across our infrastructure to ensure the highest levels of security and compliance with industry regulations. Contribute to infrastructure architecture decisions leading to the development of a secure modern workplace environment. Develop and maintain comprehensive documentation related to infrastructure configurations, processes, and procedures. Stay informed about industry trends, emerging technologies, and best practices, and recommend strategies for continuous improvement. Where required perform 1st line user support tasks supporting the overall performance of the IT Helpdesk Profile IT Infrastructure Engineer will show: 3+ years proven track record in a 2nd/3rd line support - Autopilot, Endpoint / InTune / MS 365 / Azure AD AWS Experience of working within a small collaborative team Strong expertise in the full Microsoft 365 suite, including but not limited to Office, Teams, Data Loss Prevention, Microsoft Endpoint Manager, and Microsoft Application Manager. Knowledge of email security platforms, vulnerability management and IT networking techniques Ability to communicate effectively with staff at all levels Attention to detail and accuracy while remaining calm under pressure Well-developed oral and written communication skills Methodical and well organised Consultative approach, with the ability to simplify and articulate complex issues to a range of stakeholders Job Offer Salary up to £55,000 per year up to 10% annual bonus 10% Pension non- contributory 25 days annual leave Hybrid working - 2 or 3 days on site. Head office is near Cirencester. + much more like; Free car parking, health cover, training programmes.
Mar 27, 2024
Full time
Our client is looking for an IT Infrastructure Engineer to join a small team in Cirencester. This post will provide 2nd & 3rd line solutions, be subject matter expert support for technical incidents and problems across the organisations IT network, server, and desktop infrastructure. Client Details Our client are a leading local Financial Services provider in Cirencester. Description IT Infrastructure Engineer will: Provide 2nd and 3rd line engineering solutions, providing subject matter expert support for technical incidents and problems across the Society's IT network, server, and desktop infrastructure. Contribute to infrastructure projects from conception to completion, ensuring pragmatic solution design, timely delivery and adherence to project goals and requirements. Commit to the delivery of cyber security and operational resilience strategies across our infrastructure to ensure the highest levels of security and compliance with industry regulations. Contribute to infrastructure architecture decisions leading to the development of a secure modern workplace environment. Develop and maintain comprehensive documentation related to infrastructure configurations, processes, and procedures. Stay informed about industry trends, emerging technologies, and best practices, and recommend strategies for continuous improvement. Where required perform 1st line user support tasks supporting the overall performance of the IT Helpdesk Profile IT Infrastructure Engineer will show: 3+ years proven track record in a 2nd/3rd line support - Autopilot, Endpoint / InTune / MS 365 / Azure AD AWS Experience of working within a small collaborative team Strong expertise in the full Microsoft 365 suite, including but not limited to Office, Teams, Data Loss Prevention, Microsoft Endpoint Manager, and Microsoft Application Manager. Knowledge of email security platforms, vulnerability management and IT networking techniques Ability to communicate effectively with staff at all levels Attention to detail and accuracy while remaining calm under pressure Well-developed oral and written communication skills Methodical and well organised Consultative approach, with the ability to simplify and articulate complex issues to a range of stakeholders Job Offer Salary up to £55,000 per year up to 10% annual bonus 10% Pension non- contributory 25 days annual leave Hybrid working - 2 or 3 days on site. Head office is near Cirencester. + much more like; Free car parking, health cover, training programmes.