Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Jul 03, 2023
Full time
Location
Dstl Porton Down, Salisbury, Wiltshire, SP4 0JQ or Dstl Portsdown West, Fareham, Hampshire, PO17 6AD
About the job
Job summary
Dstl is the science and technology arm of the Ministry of Defence. We improve the front-line capability of the UK Armed Forces helping keep our country safe.
The Cyber Security and Safety Group has never been more important. Many military platforms such as fast jets, unmanned air vehicles, helicopters, naval vessels, and land vehicles are becoming increasingly reliant on Software, Artificial Intelligence (AI) and Autonomous functions to control all aspects of their behaviour.
We’re looking for mathematically strong data scientists to help make AI reliant military systems robust and trustworthy in complex operations to help save lives.
An example of our world class inspiring work is designing and trialling a variety of autonomous air and ground vehicles out in Salisbury plain with the US and Australia. AI models were retrained in flight to meet changing mission situations to enhance commanders’ decision-making.
You could be involved in:
Assessing and improving AI content in Defence and Security safety critical systems in the Air, Sea and Land domains, to ensure that they are safe, secure and protected.
Applying the latest thinking in verification and validation of artificial intelligence and autonomous functions for defence and security purposes.
Innovating to support the delivery of the UK Cyber Strategy by researching algorithms for Cyber defence.
Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution.
We particularly welcome female and ethnic minority applicants and those from the LGBTQI community, as they are under-represented within Dstl at these levels.
Job description
In this role you will:
Have a drive for keeping abreast of the latest developments in cyber security and emerging trends in artificial intelligence. We give our people the opportunity to think and innovate. We offer loads of opportunities for training and scholarships, attending and presenting at conferences, and collaborating with internal research and industry and academia.
Work in a team consisting of highly professional Autonomy and Mathematical experts with enviable national and international reputations to take part in cutting edge research. Use your critical thinking and creative problem solving skills to implement state of art methods and tools.
Develop a knowledge of undertaking verification, validation and vulnerability assessments on Systems of interest.
Appreciate the importance of safety, security requirements to have a positive impact on defence and security of the UK.
Deliver technical reports and recommendations to leadership, senior officials across government and military and other non-technical audiences through clear data storytelling and well-crafted verbal presentations
Person specification
We are looking for someone who has:
A keen interest in algorithms, AI, ML or statistical analysis along with a willingness to develop additional capabilities in cyber security and safety.
Experience contributing to Software or AI / ML intensive projects.
Is looking for a career with a difference, doing a job that provides the latest and most effective tools to defend our nation and uphold the principle of freedom.
Important Information:
Our work in defence, security and intelligence requires our employees to be UK Nationals who are able to gain a high level of security clearance to undertake the projects we are involved in to protect us from security threats. For this reason, only UK Nationals will be able to apply for this role. If you are an international or dual-national candidate, and you think you have the skills we need, please consider applying to any of our government, security or defence partners.
This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Behaviours
We'll assess you against these behaviours during the selection process:
Changing and Improving
Communicating and Influencing
Seeing the Big Picture
Working Together
Benefits
Benefits
Dstl’s full range of great benefits can be found in the information pack which includes:
Financial : An excellent pension scheme starting from 26% employer contribution ( find out more here ). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
Flexible working : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.
We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team dstlrecruitment@dstl.gov.uk and we will do all we can to support you.
Sifting will be taking place bi-weekly throughout the campaign, successful applicants will be invited to attend an online interview via MS Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only. This job is not open to candidates who hold a dual nationality.
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job contact :
Name : Dstl Recruitment
Email : dstlrecruitment@dstl.gov.uk
Recruitment team
Email : dstlrecruitment@dstl.gov.uk
Further information
Should you wish to raise a formal complaint about the Dstl recruitment process you should email dstlrecruitment@dstl.gov.uk stating the nature of the issue. We will respond within 5 working days.
Attachments
20230626_CSAS_Data_Scientist_Autonomy_Dependability_L5 Opens in new window (docx, 66kB) Candidate_info_pack_CIS - 20220824 Opens in new window (pdf, 1378kB)
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Dec 08, 2022
Full time
Test Analyst Web Applications
Closing date: 29 January 2023
Location: Flexible
Salary: £32,876 - £36,229 (Grade 5)
Contract type : Permanent
Work pattern: 37 hours, Monday - Friday
Post number: 203436
Job Description
We’re looking for an experienced User Acceptance Tester to join our growing Digital Services Team.
Over a million people access information and services on the Natural Resources Wales website every year. These include helping businesses comply with environmental regulations to protect the Welsh environment and helping house holders understand their flood risk and prepare for flooding. It’s also an important platform for other public bodies and used by policy makers to access the evidence they need to help make decisions. And much more in-between!
Working in a multidisciplinary team, you will work closely with developers, testers and users of the NRW website and Content Management System. You will review and test applications to make sure developments work as expected and meet standards, such as accessibility.
You can find out more about our vision for user-centred services for the people of Wales in our Digital Strategy.
You will be able to demonstrate knowledge and experience of the following:
Excellent analytical skills with the ability to understand technical & business requirements to identify test data requirements and produce test conditions, scenarios and scripts in preparation and execution of a full range of testing including; functional, Integration and Regression activities across multiple teams.
Ability to create and maintain test documentation: e.g. test plans, TTRM, Test Exit reports, Test estimate schedules, and contribute to overall project test plans. Operate the agreed defect life cycle, ensuring defects are assigned to the relevant party, accepted for re-test, re-tested and approved.
Sound understanding of structured test models (e.g. Agile, Waterfall, V- Model), and the ability to work within them appropriately, technical architectures. (Microsoft Cloud technology).
Understanding of the use of test metrics to provide accurate reporting including test progress, scripting, defect tracking, and completion reporting using testing tools and will require applicants to be fully conversant with tools for test requirements.
Excellent technical skills and knowledge including:
Working for/within an organisation which is “data rich”, collecting and generating its own data for use in regulating others, managing its assets or informing others.
Building/working with corporate applications using cloud hosting services such as Azure and of working in environments using MS Sharepoint including Office 365.
Excellent communication and team working skills with the ability to work collaboratively and at pace responding to changes in environment, timescales and priorities, including the ability to work with senior management and internal and external customers and suppliers presenting complex/technical information in a format appropriate for the seniority and technical understanding of the audience. It is imperative to maintain assertive communication in the face of resource availability challenges from business users.
This role will offer a range of benefits, including:
Agile and flexible working
Civil Service Pension Scheme offering employer contributions of 26.6% to 30.3%
28 days annual leave, rising to 33 days
Generous leave entitlements for all your life needs
Health and wellbeing benefits and support
Weekly well-being hour to use as you choose
For more information, please visit our website.
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Apr 18, 2024
Full time
Head of Data Engineering The Head of Data will be a strategic leader responsible for overseeing all aspects of data management, analytics, and governance within the organisation. This individual will play a critical role in driving data-driven decision-making processes, optimising data infrastructure, and ensuring the integrity, security, and accessibility of data assets. The ideal candidate will possess strong leadership skills, deep technical expertise in data management and analytics, and a proven track record of implementing innovative data strategies to support business objectives. Key Responsibilities: Strategic Leadership: Lead the development and execution of the organisation's data strategy, aligning it with business goals and objectives. Provide strategic direction for the use of data to drive decision-making and improve operational efficiency. Data Management: Oversee the design, implementation, and maintenance of robust data management systems and processes, including data acquisition, storage, integration, quality assurance, and lifecycle management. Data Analytics: Drive the development and implementation of advanced analytics initiatives to extract insights from data, identify trends, and support predictive modelling and forecasting. Collaborate with business stakeholders to understand their analytical needs and develop solutions to address them. Data Governance: Establish and enforce data governance policies, standards, and best practices to ensure the accuracy, consistency, security, and privacy of data across the organization. Develop data quality metrics and monitor compliance with regulatory requirements. Data Architecture: Define and maintain the organization's data architecture, including data models, schemas, and taxonomies. Evaluate and select appropriate technologies and tools to support data management, analytics, and visualization requirements. Team Leadership: Build and lead a high-performing team of data professionals, including data engineers, analysts, scientists, and governance specialists. Provide mentorship, coaching, and professional development opportunities to foster a culture of continuous learning and growth. Cross-Functional Collaboration: Collaborate closely with other departments, including IT, finance, marketing, operations, and product development, to understand their data needs and priorities. Partner with business leaders to develop data-driven solutions that drive value and competitive advantage. Vendor Management: Evaluate and manage relationships with third-party data vendors, software providers, and consultants to ensure the successful implementation of data-related projects and initiatives. Negotiate contracts, oversee vendor performance, and assess emerging technologies and trends in the data management space. Qualifications: Bachelor's degree in computer science, engineering, mathematics, statistics, or a related field; advanced degree (e.g., MBA, MS, or PhD) preferred. 10+ years of experience in data management, analytics, and business intelligence, with at least 5 years in a leadership role. Proven track record of developing and implementing data strategies that drive business growth and innovation. Deep understanding of data governance principles, regulatory compliance requirements (e.g., GDPR, CCPA), and industry best practices. Strong technical proficiency in data modelling, SQL, ETL tools, data visualization tools (e.g., Tableau, Power BI), and advanced analytics techniques (e.g., machine learning, predictive modelling). Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Demonstrated experience in managing cross-functional teams and driving cultural change towards a data-driven mindset. Ability to thrive in a fast-paced, dynamic environment and effectively prioritize and manage multiple projects and initiatives. Interested? Please submit your updated CV to Lucy Morgan at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy. Please see our website for Crimson's Privacy Statement, should you wish to view prior to applying for this vacancy.
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To £45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To £45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Business Analyst- Finance Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the Finance workstream (inc. AP, AR, OC, P2P, GL and budgeting) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements. Translate business requirements (both functional and non-functional) into user stories and acceptance criteria in JIRA. Participate in all solution design activities. Document detailed 'to-be' business processes. Conduct a gap analysis exercise based on the new system processes. Lead the analysis and design for the data cleanse and data migration phase. Represent the business requirements and agreed solution design during the test phases. Support the business teams through the adoption of the new system. Essential criteria In-depth understanding of finance and accounting practices, including Order to Cash, Procure to Pay, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets and Budgeting. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading finance system capabilities, including Accounts Payable, Accounts Receivable, Budgeting, Cash and Bank Management, Compliance, Cost Accounting, Fixed Assets and General Ledger. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation. Expertise in workshop skills to support requirements gathering and idea generation. Experience of analysing and designing data cleansing and data migration rules. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
Apr 18, 2024
Contractor
Business Analyst- Finance Manchester (1 day on site every fortnight) Outside IR35 A Business Analyst is required for our client who are based in Manchester. You will play an instrumental role in the successful delivery the client's high-profile ERP migration project to replace their current Enterprise Resource Planning (ERP) system (Agresso) with a fully integrated cloud-based ERP solution. You will also work closely with business colleagues to assist with activities relating to the successful adoption of the new system into the business; including User Acceptance Testing, end-user training and post go-live support. Main responsibilities Take the lead in all business analysis activities relating to the Finance workstream (inc. AP, AR, OC, P2P, GL and budgeting) - supporting all phases of delivery from scope and requirements definition, solution design, data migration, test and business implementation. Document detailed 'as-is' business processes using standard process modelling techniques (eg BPMN, using MS Visio). Lead the elicitation, analysis and authoring of business requirements (with MoSCoW rating); collaborating closely with the ERP product team and business stakeholders. This includes functional and non-functional requirements. Translate business requirements (both functional and non-functional) into user stories and acceptance criteria in JIRA. Participate in all solution design activities. Document detailed 'to-be' business processes. Conduct a gap analysis exercise based on the new system processes. Lead the analysis and design for the data cleanse and data migration phase. Represent the business requirements and agreed solution design during the test phases. Support the business teams through the adoption of the new system. Essential criteria In-depth understanding of finance and accounting practices, including Order to Cash, Procure to Pay, Accounts Receivable, Accounts Payable, General Ledger, Fixed Assets and Budgeting. Extensive experience of implementing enterprise-scale finance solutions, ideally working with Microsoft Dynamics 365 F&O, Workday or similar enterprise cloud-based systems. In-depth knowledge of industry-leading finance system capabilities, including Accounts Payable, Accounts Receivable, Budgeting, Cash and Bank Management, Compliance, Cost Accounting, Fixed Assets and General Ledger. Experience of working in the delivery of enterprise-level ERP implementation projects. Extensive experience in defining, analysing and documenting business and technical requirements (user stories). Ability to write clear business documentation. Expertise in workshop skills to support requirements gathering and idea generation. Experience of analysing and designing data cleansing and data migration rules. Have advanced knowledge of Agile and user-centred design approaches. A high degree of computer literacy; with excellent Microsoft Office skills (including Visio, ideally with experience of BPMN), and experience of using JIRA and Confluence. Desirable criteria Experience of working with public sector organisations. Formal Business Analysis qualification. Formal Agile Scrum qualification. Formal ERP functional consultant certifications (eg D365: Core Finance and Operations or Workday). Good understanding of accounting and finance - preferably with a background, degree or certification in this area.
Our client has an exciting opportunity for a NOC Analyst to join the team. Location: London Salary: £30,000-£50,000 per annum Job Type: Full-time/ permanent About The Company: Our client is a pioneering fintech firm recognised globally as a premier provider of cutting-edge fintech solutions spanning a diverse range of assets. From innovative liquidity solutions to bespoke in-house technology hubs and state-of-the-art online trading platforms, our client lead the industry with our comprehensive suite of offerings. NOC Analyst The Role: As a NOC Analyst, you will support our client's network operation centre by providing 1st line support to their customer based on 24/7 basis. You will play a pivotal role in maintaining the stability and efficiency of our client's network infrastructure. You will help to monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity for our client and their customers. NOC Analyst Key Responsibilities: - Identifying and resolving network incidents - Documenting processes and procedures - Collaborating with cross-functional teams to implement solutions and prevent future issues - Work on multiple ticket queues: incidents, changes, requests for change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trend analysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed - Deliver both on-site and remote technical support as necessary to ensure continuous monitoring - Assist in managing disaster recovery processes, offering support during incidents as directed by the incident manager - Adhere to all relevant legislation and codes of practice applicable to the role NOC Analyst You: - 2+ years of experience in a NOC or similar environment - Proficiency in Cisco routers and switches preferred, with a minimum CCNA certification desirable - Ability in troubleshooting and maintaining Firewalls and/or Security Event management systems - Previous experience within a Linux work environment - Previous cloud experience, AWS preferred - Ability to prioritise own workload. NOC Analyst Benefits: - Performance-based bonus - Medical insurance coverage for employees and family members - Flexible working options - Employee wellness initiatives - Company lunch in the office - Life assurance 5 times annual salary - Regular company events To submit your CV for this exciting NOC Analyst opportunity, please click Apply now!
Apr 18, 2024
Full time
Our client has an exciting opportunity for a NOC Analyst to join the team. Location: London Salary: £30,000-£50,000 per annum Job Type: Full-time/ permanent About The Company: Our client is a pioneering fintech firm recognised globally as a premier provider of cutting-edge fintech solutions spanning a diverse range of assets. From innovative liquidity solutions to bespoke in-house technology hubs and state-of-the-art online trading platforms, our client lead the industry with our comprehensive suite of offerings. NOC Analyst The Role: As a NOC Analyst, you will support our client's network operation centre by providing 1st line support to their customer based on 24/7 basis. You will play a pivotal role in maintaining the stability and efficiency of our client's network infrastructure. You will help to monitor network performance, troubleshoot issues, and ensure uninterrupted connectivity for our client and their customers. NOC Analyst Key Responsibilities: - Identifying and resolving network incidents - Documenting processes and procedures - Collaborating with cross-functional teams to implement solutions and prevent future issues - Work on multiple ticket queues: incidents, changes, requests for change and service requests - Ensure the NOC Manager is kept informed of all service affecting incidents and appropriate - Monitor usage patterns and conduct ongoing trend analysis to track system load, usage, and responses, enabling proactive issue identification - Conduct diagnostic analyses of applications, networks, and related systems as needed - Deliver both on-site and remote technical support as necessary to ensure continuous monitoring - Assist in managing disaster recovery processes, offering support during incidents as directed by the incident manager - Adhere to all relevant legislation and codes of practice applicable to the role NOC Analyst You: - 2+ years of experience in a NOC or similar environment - Proficiency in Cisco routers and switches preferred, with a minimum CCNA certification desirable - Ability in troubleshooting and maintaining Firewalls and/or Security Event management systems - Previous experience within a Linux work environment - Previous cloud experience, AWS preferred - Ability to prioritise own workload. NOC Analyst Benefits: - Performance-based bonus - Medical insurance coverage for employees and family members - Flexible working options - Employee wellness initiatives - Company lunch in the office - Life assurance 5 times annual salary - Regular company events To submit your CV for this exciting NOC Analyst opportunity, please click Apply now!
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 18, 2024
Full time
IT Systems Anayst - Pharmaceutical Engineering - MC(phone number removed) IT Systems Anayst required based in Laindon, Essex in a purpose-built design, engineering and headquarters building with 70 employees at this site. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. IT Systems Anayst - Pharmaceutical Engineering Position Overview Provide systems and support for customer OT (Operational Technology) IT requirements: - - Research, develop, and implement robust IT systems to support customer OT - Assist with the development and implementation of the SQL database required for customer OT - Support other departments with customer OT issues and specialised applications - Maintain specification and configuration records of OT implementations - Interact and support customers when required - Support with protocol testing of customer OT - Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: - - Respond to support requests - Assist users with application operations - Resolve 2nd line support issues - Assist with 1st line support issues when required - Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: - - Ensure routine assignments are completed - Maintain asset records - Review process performance - Generate IT process procedures Assist with the implementation and development of IT resources: - - Assist with the physical side of operations - Be prepared to work outside office hours - Research new technologies to align with DH objectives Participate and engage with IT team interactions and contribute to the group effort: - - Attend team meetings - Communicate any ideas or concerns - Assist with strategic decision making - Assist with process development Assist with encouraging a healthy environment for the IT department: - - Keep department areas clean and tidy - Ensure the IT inventory is organised IT Systems Anayst - Pharmaceutical Engineering Position Requirements - Knowledge of computer, network components and their functions - Administrative knowledge of Microsoft Windows 10 client OS - Experience with Microsoft Office applications - Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure - Good knowledge of hypervisors, virtual storage area networks, and failover clustering - Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: - - CompTIA A+ certification or equivalent - Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors IT Systems Anayst - Pharmaceutical Engineering Position Remuneration Salary dependent on experience Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Job Title: Senior IT Analyst Sector: Financial Services Location: Central London & Hybrid Job Type: Full-Time Are you a skilled and experienced IT professional with a passion for providing exceptional support across various IT environments? We are seeking a highly motivated IT Support Administrator to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the seamless operation of our IT systems and infrastructure. Key Responsibilities: Provide 1st to 3rd line support for desktop users. Proficient in Windows 10/11 & MacOS troubleshooting and issue resolution. Administer and support Office 365 applications. Possess hands-on experience in SQL Server administration. Administer & support resources in AWS & Azure Manage and troubleshoot Exchange Online email services. Support and maintain Microsoft Teams for effective communication and collaboration. Experience with SharePoint administration. Monitor and optimize database performance. Assist with asset management Experience & Qualifications: SQL Server administration experience is essential. Minimum of 4 years in IT support Proven experience in providing IT support across different levels. Strong proficiency in desktop support, specifically with Windows 10 and Windows 11. In-depth knowledge of Office 365 and Exchange Online administration. Experience with Microsoft Teams and SharePoint. Excellent troubleshooting skills and problem-solving abilities. Effective communication skills to interact with end-users and team members. Benefits: Competitive salary - Up To 45,000 Starting Salary Health, dental, and vision insurance. Opportunities for professional development and training. Dynamic and collaborative work environment. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Apr 18, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for an IT Endpoint Support Engineer to join this organisations fast-growing IT team. Job overview This role is working within the Service Desk, working as the initial point of contact for all IT related queries, providing first time fixes to incidents and providing excellent customer care. You will be supporting staff both face to face and over the telephone. Supporting Windows 10, Office 365 and a number of internal applications. Main duties of the job Working as an IT Desktop engineer covering 4 main elements of the role: Remote fixes Site Visits Build Repairs Detailed job description and main responsibilities Providing IT second line customer focused support for both clinical and corporate customers Ensure all work/ calls are recorded within the call management system through the IT Service Desk To be prompt and meticulous in updating of daily Incidents and Request for Service handled into the call management system ensuring all relevant details are captured To be responsive and pro-active when investigating and diagnosing incidents by providing telephone remote support to restore normal service as quickly as possible Monitoring and tracking incidents, escalating where necessary hierarchical or functionally Prioritise, organise and re-classify IT incidents, requests for service and queries, documenting additional information gained and actions carried out in line with the Support Services standards and Digital Services service level agreement Liaising with third party suppliers to resolve faults or provide identified work around solutions on tailored or National systems Resolve or provide identified work around solutions to customer queries / incidents or assign to the correct specialised team within IT Responsible for the Installation/ setup, repair and maintenance of workstations, local software, peripherals and telephones in accordance with the Digital Services SLA. Configure settings, network services and printer facilities Upgrade, migrate, test and maintain IT hardware, software and peripherals Build & Install purchased IT equipment & software applications within agreed timescales documented in the Service Level Agreement Provide second line support to customers in troubleshooting, investigating and repairing applications and IT hardware, including desktops/ laptops and related peripherals, ensuring that Agreed Service Levels are met Analyse information presented and gained from the customer to enable diagnostics of workstations and peripheral equipment using remote Digital Services approved tools Undertake site visits where necessary to rectify software/hardware problems, undertake moves and changes & roll out new hardware for technology refresh/project work Responsible for the maintaining the Digital Services antivirus, Sophos console, and data integrity within the call management system Ensure all Endpoint asset information is kept up to date Escalate calls in jeopardy of failing service level targets to the Endpoint Services Manager Provide peer training within the Endpoint Engineering team to ensure a multi-skilled team and knowledge transfer Presenting a positive image of Digital Services at all times and comply with all Corporate Policy Person specification Qualifications Essential criteria A degree or equivalent or significant experience of supporting Computer Desktop Hardware Microsoft Certification or equivalent ITIL Service Management foundation certification or equivalent knowledge Desirable criteria Service Desk Institute Analyst certification or equivalent Experience Essential criteria Working knowledge of Active Directory, users, computers and security groups Working knowledge of Microsoft Operating Systems; Windows 10 Working knowledge of Sophos console, asset management solutions and Citrix Working knowledge of Microsoft Office 365 Good keyboard skills (RSA 2 typing/word processing or equivalent experience) Experience working in a customer service environment , providing excellent customer-focused service, managing customer expectations and dealing with difficult customers Excellent communications skills (verbally and written) Good analytical problem solving skills Experience of working effectively as a team Desirable criteria An understanding of community focus and previous experience of working in IT within the public sector Experience of working within an ITIL environment A working knowledge of Microsoft System Center Configuration Manager Skills, Abilities and Knowledge Essential criteria Excellent customer handling skills, including communicating at the customer's technical level, working with executive customers and managing difficult people Professional and calm approach at all times, particularly when dealing with difficult situations Good customer relationship management skills, enabling customer confidence and empowerment A logical approach to problem solving and exercising good judgement Good attention to detail Prioritises and organise workload in accordance with the Service Level Agreement Able to meet targets under pressure Communication Essential criteria Able to communicate effectively in written and verbal English language Personal and People development Essential criteria Self motivated 'Will do/ can do' attitude Flexible with working hours where it is demanded by the role, to meet the needs of the service Essential criteria Understand and apply vision, values and behaviours Be proactive, forward thinking and comfortable working on own initiative Share creative and innovative ways of doing things with colleagues Take ownership Deliver on commitments in a timely way Exhibit the necessary level of independence and objectivity required to perform the role effectively Other Essential criteria Ability to perform moderate physical activity on a frequent basis Must hold full and valid UK driving licence and have access to a vehicle If this position looks to be of interest, please apply TODAY!
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
Apr 18, 2024
Full time
Resolve Recruitment are delighted to be working with the UK's largest healthcare provider. We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team. Job overview This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future. Reporting to the Network & Telecommunications Manager you will provide 'first line' technical support to the Trust's IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work. It is possible that you may be asked to travel to the Trust's other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer. The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving. In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate 'PRIDE' values of People focused, Respect, Dedication, Integrity, and Excellence. Full time: 37.5 hrs per wk Interviews: 30th April 2024 Main duties of the job As the successful candidate, you will be working on administering the Trust's: Telephony platform Mitel Local Area Network CISCO Data Centre Network CISCO Firewall Checkpoint The Telecoms and network environment are currently in an upgrade activity, affording working on the latest technologies in both environments. You will be expected to have worked on the following technologies, or if not the same, a comparable technology. Service Desk Ticketing system: ManageEngine ServiceDesk Plus Telecommunications: SIP, in relation to external telephony connectivity via ISP. VOIP, in relation to our internal telecommunication platform MITEL Mitel MIVB - MiVoice Business Mitel Nupoint - Voicemail System Mitel Micollab - Softphone Package Mitel Call Centre - Call logging Mitel Contact Centre - Interactive Voice Routing Mitel MiCam - Auto-attendant for Switchboard RedBox Uniphore - Voice recording DataTrak - SuperDirecty - Call Log Manager System CMS MultiTone - Bleep system Data Networks: Cisco switches: 9300, 9606, Nexus 9348 Cisco wireless access points - C9115AXI-E Cisco Wireless LAN Controllers WLC - 9800 Security: CheckPoint Firewall R81.10 & 20 Uninterrupted Power Supply - UPS: APC Network Monitoring: ManageEngine Opmanager Plus SolarWinds Cisco Prime Datacentre Network Monitoring: Cisco Nexus Dashboard Fabric Controller / Datacentre Network Monitoring DCNM Cisco Catalyst Center / DNA Centre Working for this organisation Join and be part of a workforce of over 10,000 staff! The is one of the largest trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities. Benefits/discounts: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Detailed job description and main responsibilities Supports the Network Services Manager to ensure that the network infrastructure and related components delivers the intended services to users at its designed optimum level. Investigates and diagnoses complex network, security and telephony problems, working with customers, other staff and suppliers as appropriate. Resolves such problems, co-operating with the Technical Support team to maintain overall network performance and availability. Uses network management systems software and appropriate analysis tools to collect network load statistics, model performance and create reports including proposals for improvement. Uses network management systems software to create ad-hoc network models and complex network statistical analysis for management review. Using the appropriate standard procedures and tools, carries out defined tasks associated with the planning, design, installation, upgrade, operation and control and maintenance of local and wide area networks for communication of critical data, voice and video. Participates in the IT Service Desk to provide second and third line support to customer faults and requests communicating with third partly supplier where necessary. Person specification Qualifications Essential criteria Cisco CCNA or equivalent Desirable criteria Mitel 3000 IM&T Attitude and Aptitude Essential criteria Effective role model, demonstrating PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Experience Essential criteria Managing own project deliverables Experience of providing an out of hours support service to meet business needs Desirable criteria Mitel 3300 IP Controllers Mitel Nu-Point Messenger Mitel MiVoice Border Gateway, Checkpoint firewall Skills Essential criteria In depth knowledge of up-to-date Networking, Security and Telecoms systems and services If this position looks to be of inter
As the lead Security Risk Analyst, you will drive the strategic direction for the system level risk identification, management, and review for one of the most critical networks - the Operational Technology Services Network (OTSN). Ensuring new and changed standards grow the cyber security maturity of the organisation, are proportionate to the risk (in line with the ET's risk appetite & the NIS Regulation) and are in line with security & resilience strategies. Key accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence the security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers and the business Interpersonal, Supervisory or Management Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN / WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset lifecycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
Apr 18, 2024
Full time
As the lead Security Risk Analyst, you will drive the strategic direction for the system level risk identification, management, and review for one of the most critical networks - the Operational Technology Services Network (OTSN). Ensuring new and changed standards grow the cyber security maturity of the organisation, are proportionate to the risk (in line with the ET's risk appetite & the NIS Regulation) and are in line with security & resilience strategies. Key accountabilities Lead the creation, development, and management of OTSNs risk assessment frameworks and principles to support the cyber security decision making processes within ET. Provide expert technical support for the risk assessment of vulnerabilities and deviations from the target state including agreeing mitigating actions within agreed delegated authority. Support the development of cyber security policies and specifications to reduce risk. Improve organisational cyber security maturity and support compliance with the NIS Regulation for the OTSN by managing OTSN registers in line with risk appetite. Support the business to understand cyber security requirements for OTSN through engagement with projects and design teams on OTSN risks. Support the business to understand cyber security risks through appropriate reporting and communication of current risks and vulnerabilities. Influence the security and resilience strategies to accelerate cyber security risk reduction. Support the optimisation of OTSN management strategies in the long-term interests of consumers and the business Interpersonal, Supervisory or Management Relevant experience risk reporting including leading teams of risk analysts and/or project management. Strong data analytical skills and excellent written and communication skills with the ability to interface comfortably with senior stakeholders. Strong investigation and problem-solving skills, demonstrating autonomy and initiative. Proactive with the ability to work under tight deadline pressures across multiple workstreams. Sound understanding and proven experience of IEC 62443, ISO27000, NIST CSF and audit processes. Experience of introducing changes to specifications or policies that apply to a technical audience. Extensive experience communicating difficult and standard issues associated with areas of expertise in a clear and concise manner both verbally & in writing. Eager to develop their business and technical skills, you will be comfortable breaking new ground and changing the way the business makes decisions. Technical or Specialist Technical understanding of the LAN / WAN Networks and Operational Technology (OT). Detailed understanding of how cyber security risks can manifest within networks, devices, and systems. Understanding of asset management principles, including risk management, decision making, planning, asset lifecycle and asset data/information. Experience of using and developing decision making frameworks and tools including economic assessments (NPV, CBA) and whole life asset assessments (WLV) Familiarity with international standards related to cyber security including IEC62443 and IEC62351 Commensurate experience with O365, including excel and preferable Power BI. Experience with MITRE ATT&CK desirable, preferably MITRE ICS.
Your new company Working for a large Social Housing group. based in the West Midlands their aim is to be an exceptional place to work that attracts, develops and retains talent.They are committed to helping colleagues perform to the best of their ability and develop their careers. Your new role Offering an exciting new opportunity for a Data Analyst to join the Investments Team in Asset Management on a full time, permanent contract. We are looking for Data Analyst to provide, analyse and validate asset data to improve and empower our highly talented Asset Management Team. You will be responsible for producing comprehensive data analysis from our Asset Management systems producing financial and performance data. Working with our Asset Manager and Programme Management Delivery Team to provide accurate and timely information about the Asset Teams activities to create a long-term vision to deliver the requirements of the Organisations Asset Management Strategy. Main responsibilities include: Perform quantitative data analyses and interpret the results for the business including Asset Performance Evaluation Model, Decent Homes and Property Investment Energy data. By ensuring our Asset data is accurate, support the Asset Manager and PMO Manager to create a long-term vision for the property portfolio and deliver the requirements identified within the Organisation's Asset Management Strategy. To collate and interrogate all Asset Management works or related data to ensure the quality, integrity, completeness, and accuracy. Develop and maintain monitoring and reporting systems to provide accurate and timely information about the Asset Teams activities including but not limited to statistical and management information, regulatory and business requirements. Appraise, develop and improve the way Asset information is stored and used. Assist in the running of the Asset management database and tools in line with company policies and procedures and ensure that data is kept within the established business plan structures and hierarchies and that reports can be generated to suit business requirements. What you'll need to succeed Evidence of continuing professional development A focused, tenacious attitude with a methodical and logical approach to problem solving. An open, flexible and supportive approach to change an innovation. Experience of data analytics and working with large volumes of data from disparate sources. Recent experience and knowledge of property data systems at end user level. High degree of computer literacy skills and the ability to use a variety of software packages including databases, excel and Access. Strong intellect and analytical skills with the ability to analyse complex data, review alternative solutions and reach speedy, well-informed decisions. Commercial acumen, always considering value for money. Strong attention to detail, but can also see the bigger picture. Empathy for and a good understanding of our customer base, with the desire to always do the right thing for our customers. Ability to work as a team and individually to achieve common goals and improve quality of service(s). Accepting responsibility for decisions taken and working on own initiative, within guidelines. Knowledge of the asset management function within a registered social landlord or similar. Knowledge of land, property, building and development related issues statutory requirements, financial, and legislative information What you'll get in return In return, you will receive - A competitive salary-27 days annual leave (plus three days for Christmas shut down) - Access to the annual leave purchase scheme - Access to a choice of two great pension schemes - A health cash plan - Access to a car leasing scheme - A range of shopping and leisure discounts - Access to learning and development opportunities - The opportunity to work in a hybrid environment They are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, they are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 18, 2024
Full time
Your new company Working for a large Social Housing group. based in the West Midlands their aim is to be an exceptional place to work that attracts, develops and retains talent.They are committed to helping colleagues perform to the best of their ability and develop their careers. Your new role Offering an exciting new opportunity for a Data Analyst to join the Investments Team in Asset Management on a full time, permanent contract. We are looking for Data Analyst to provide, analyse and validate asset data to improve and empower our highly talented Asset Management Team. You will be responsible for producing comprehensive data analysis from our Asset Management systems producing financial and performance data. Working with our Asset Manager and Programme Management Delivery Team to provide accurate and timely information about the Asset Teams activities to create a long-term vision to deliver the requirements of the Organisations Asset Management Strategy. Main responsibilities include: Perform quantitative data analyses and interpret the results for the business including Asset Performance Evaluation Model, Decent Homes and Property Investment Energy data. By ensuring our Asset data is accurate, support the Asset Manager and PMO Manager to create a long-term vision for the property portfolio and deliver the requirements identified within the Organisation's Asset Management Strategy. To collate and interrogate all Asset Management works or related data to ensure the quality, integrity, completeness, and accuracy. Develop and maintain monitoring and reporting systems to provide accurate and timely information about the Asset Teams activities including but not limited to statistical and management information, regulatory and business requirements. Appraise, develop and improve the way Asset information is stored and used. Assist in the running of the Asset management database and tools in line with company policies and procedures and ensure that data is kept within the established business plan structures and hierarchies and that reports can be generated to suit business requirements. What you'll need to succeed Evidence of continuing professional development A focused, tenacious attitude with a methodical and logical approach to problem solving. An open, flexible and supportive approach to change an innovation. Experience of data analytics and working with large volumes of data from disparate sources. Recent experience and knowledge of property data systems at end user level. High degree of computer literacy skills and the ability to use a variety of software packages including databases, excel and Access. Strong intellect and analytical skills with the ability to analyse complex data, review alternative solutions and reach speedy, well-informed decisions. Commercial acumen, always considering value for money. Strong attention to detail, but can also see the bigger picture. Empathy for and a good understanding of our customer base, with the desire to always do the right thing for our customers. Ability to work as a team and individually to achieve common goals and improve quality of service(s). Accepting responsibility for decisions taken and working on own initiative, within guidelines. Knowledge of the asset management function within a registered social landlord or similar. Knowledge of land, property, building and development related issues statutory requirements, financial, and legislative information What you'll get in return In return, you will receive - A competitive salary-27 days annual leave (plus three days for Christmas shut down) - Access to the annual leave purchase scheme - Access to a choice of two great pension schemes - A health cash plan - Access to a car leasing scheme - A range of shopping and leisure discounts - Access to learning and development opportunities - The opportunity to work in a hybrid environment They are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, they are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
JB275: IT Systems Analyst Location: Laindon Salary: Competitive DOE Overview: First Military Recruitment are currently seeking an IT Systems Analyst on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the IT Systems Analyst: Provide systems and support for customer OT (Operational Technology) IT requirements. Research, develop and implement robust IT systems to support customer OT. Assist with the development and implementation of the SQL database required for customer OT. Support other departments with customer OT issues and specialised applications. Maintain specification and configuration records of OT implementations. Interact and support customers when required. Support with protocol testing of customer OT. Generate IT procedures to support customer OT. Provide 2nd line support for users to ensure they can continue with their daily tasks. Respond to support requests. Assist users with application operations. Assist with 1st line support issues when required. Connect with 3rd party service providers. Ensure routine assignments are completed. Maintain asset records. Review process performance. Generate IT process procedures. Assist with the physical side of operations. Be prepared to work outside office hours. Attend team meetings. Communicate any ideas or concerns. Assist with strategic decision making. Assist with process development. Keep department areas clean and tidy. Ensure the IT inventory is organised. Skills and Qualifications for the IT Systems Analyst: Knowledge of computer network components and their functions. Administrative knowledge of Microsoft Windows 10 client OS. Experience with Microsoft Office applications. Experiences working with Windows servers, active directory and Microsoft 365 infrastructure. Good knowledge of hypervisors, virtual storage area networks and failover clustering. Experience operating Microsoft Business Central would be beneficial. An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent. Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors. The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: Advanced fault-finding and problem-solving. Installationdministration of Windows operating system and applications. Proficient with operating Microsoft Office applications. Good documentation and record-keeping. Data inputting. Lifting equipment. Manual labour. On-premises working. Operating equipment assigned and used by other people. Operating multiple VDU and peripherals. Remote working. Travelling aboard. Using telecommunication services and equipment. Working at heights. Working in confined spaces. Working with cables. Working with electrical equipment. Location: Laindon Salary: Competitive DOE
Apr 18, 2024
Full time
JB275: IT Systems Analyst Location: Laindon Salary: Competitive DOE Overview: First Military Recruitment are currently seeking an IT Systems Analyst on behalf of one of our clients. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities for the IT Systems Analyst: Provide systems and support for customer OT (Operational Technology) IT requirements. Research, develop and implement robust IT systems to support customer OT. Assist with the development and implementation of the SQL database required for customer OT. Support other departments with customer OT issues and specialised applications. Maintain specification and configuration records of OT implementations. Interact and support customers when required. Support with protocol testing of customer OT. Generate IT procedures to support customer OT. Provide 2nd line support for users to ensure they can continue with their daily tasks. Respond to support requests. Assist users with application operations. Assist with 1st line support issues when required. Connect with 3rd party service providers. Ensure routine assignments are completed. Maintain asset records. Review process performance. Generate IT process procedures. Assist with the physical side of operations. Be prepared to work outside office hours. Attend team meetings. Communicate any ideas or concerns. Assist with strategic decision making. Assist with process development. Keep department areas clean and tidy. Ensure the IT inventory is organised. Skills and Qualifications for the IT Systems Analyst: Knowledge of computer network components and their functions. Administrative knowledge of Microsoft Windows 10 client OS. Experience with Microsoft Office applications. Experiences working with Windows servers, active directory and Microsoft 365 infrastructure. Good knowledge of hypervisors, virtual storage area networks and failover clustering. Experience operating Microsoft Business Central would be beneficial. An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent. Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors. The successful candidate will have access to various development resources to build on their current IT skills and experience. In addition, the candidate should demonstrate the following: Advanced fault-finding and problem-solving. Installationdministration of Windows operating system and applications. Proficient with operating Microsoft Office applications. Good documentation and record-keeping. Data inputting. Lifting equipment. Manual labour. On-premises working. Operating equipment assigned and used by other people. Operating multiple VDU and peripherals. Remote working. Travelling aboard. Using telecommunication services and equipment. Working at heights. Working in confined spaces. Working with cables. Working with electrical equipment. Location: Laindon Salary: Competitive DOE
IT Systems Analyst Basildon, Essex Full time, permanent Mon Friday Days Our Essex based client is a specialist machinery manufacturer employing approximately 70 staff at their purpose built design, engineering and office building near Basildon. The basic equipment is made abroad and is then shipped over for final assembly, adding controls and ancillary equipment before being tested and shipped to the customer All panel building, wiring and PLC programming is done on site and various other departments specialise in pneumatics, mechanical systems, machining, machine assembly, commissioning and documentation. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. Experience Knowledge of computer, network components and their functions Administrative knowledge of Microsoft Windows 10 client OS Experience with Microsoft Office applications Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure Good knowledge of hypervisors, virtual storage area networks, and failover clustering Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors Role Responsibilities Provide systems and support for customer OT (Operational Technology) IT requirements: Research, develop, and implement robust IT systems to support customer OT Assist with the development and implementation of the SQL database required for customer OT Support other departments with customer OT issues and specialised applications Maintain specification and configuration records of OT implementations Interact and support customers when required Support with protocol testing of customer OT Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: Respond to support requests Assist users with application operations Resolve 2nd line support issues Assist with 1st line support issues when required Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed, Maintain asset records, Review process performance, Generate IT process procedures Assist with the implementation and development of IT resources: Assist with the physical side of operations, Be prepared to work outside office hours, Research new technologies to align with company objectives Participate and engage with IT team interactions and contribute to the group effort: Attend team meetings, Communicate any ideas or concerns, Assist with strategic decision making, Assist with process development Assist with encouraging a healthy environment for the IT department: Keep department areas clean and tidy, Ensure the IT inventory is organised,
Apr 18, 2024
Full time
IT Systems Analyst Basildon, Essex Full time, permanent Mon Friday Days Our Essex based client is a specialist machinery manufacturer employing approximately 70 staff at their purpose built design, engineering and office building near Basildon. The basic equipment is made abroad and is then shipped over for final assembly, adding controls and ancillary equipment before being tested and shipped to the customer All panel building, wiring and PLC programming is done on site and various other departments specialise in pneumatics, mechanical systems, machining, machine assembly, commissioning and documentation. We are looking to appoint an IT Systems Analyst to work in our IT department in Laindon, Essex. This role reports directly to the IT Manager, contributing to the IT department's mission by supporting 70+ users in operating our IT resources and supplying the necessary services. Experience Knowledge of computer, network components and their functions Administrative knowledge of Microsoft Windows 10 client OS Experience with Microsoft Office applications Experiences working with Windows servers, active directory, and Microsoft 365 infrastructure Good knowledge of hypervisors, virtual storage area networks, and failover clustering Experience operating Microsoft Business Central would be beneficial Record of Achievement An IT qualification to demonstrate skillset, minimum requirement: CompTIA A+ certification or equivalent Certification in Microsoft Hyper-V and/or VMWare ESX hypervisors Role Responsibilities Provide systems and support for customer OT (Operational Technology) IT requirements: Research, develop, and implement robust IT systems to support customer OT Assist with the development and implementation of the SQL database required for customer OT Support other departments with customer OT issues and specialised applications Maintain specification and configuration records of OT implementations Interact and support customers when required Support with protocol testing of customer OT Generate IT procedures to support customer OT Provide 2nd line support for users to ensure they can continue with their daily tasks: Respond to support requests Assist users with application operations Resolve 2nd line support issues Assist with 1st line support issues when required Connect with 3rd party service providers Follow IT processes to help maintain a high quality of service: Ensure routine assignments are completed, Maintain asset records, Review process performance, Generate IT process procedures Assist with the implementation and development of IT resources: Assist with the physical side of operations, Be prepared to work outside office hours, Research new technologies to align with company objectives Participate and engage with IT team interactions and contribute to the group effort: Attend team meetings, Communicate any ideas or concerns, Assist with strategic decision making, Assist with process development Assist with encouraging a healthy environment for the IT department: Keep department areas clean and tidy, Ensure the IT inventory is organised,
Position: IT Senior Development Analyst Leeds (On-site) Join our client, a global consultancy in Northwest Leeds, as an IT Senior Development Analyst. Play a key role in managing business delivery applications across platforms, including laptops, web, and mobile. Ideal candidates are skilled communicators, team players, and adept at analysis in fast-paced environments. Organisational skills and task prioritisation are essential, with regular progress updates expected. Responsibilities include: Design, develop, deploy, and maintain business systems. Contribute to full development lifecycle from specification to support. Assist in software installation, configuration, and testing. Develop user manuals and maintain knowledge base. Manage technology asset inventory and application access. Provide direct support to end users and Technical Support team. Required Skills: Proficiency in Azure DevOps/Git, Azure cloud technologies, Entity Framework, REST API/JSON. Experience in .Net/.Net Core, C#, VB .net, HTML, CSS (2+ years). Familiarity with Microsoft Visual Studio, SQL Server Administration, tSQL, SSRS, Microsoft Stack. Desirable Experience: Familiarity with DevExpress, C++, cloud databases, Blazor, IIS. Exposure to Lotus Notes Development, PowerShell, security best practices. English communication, documentation, business writing. Proficiency in Power BI, third-party APIs. Note: On-site role with flexible working post-probation. Office located in LS18. Monday to Friday working hours. Salary Range: £40,000 - £45,000
Apr 18, 2024
Full time
Position: IT Senior Development Analyst Leeds (On-site) Join our client, a global consultancy in Northwest Leeds, as an IT Senior Development Analyst. Play a key role in managing business delivery applications across platforms, including laptops, web, and mobile. Ideal candidates are skilled communicators, team players, and adept at analysis in fast-paced environments. Organisational skills and task prioritisation are essential, with regular progress updates expected. Responsibilities include: Design, develop, deploy, and maintain business systems. Contribute to full development lifecycle from specification to support. Assist in software installation, configuration, and testing. Develop user manuals and maintain knowledge base. Manage technology asset inventory and application access. Provide direct support to end users and Technical Support team. Required Skills: Proficiency in Azure DevOps/Git, Azure cloud technologies, Entity Framework, REST API/JSON. Experience in .Net/.Net Core, C#, VB .net, HTML, CSS (2+ years). Familiarity with Microsoft Visual Studio, SQL Server Administration, tSQL, SSRS, Microsoft Stack. Desirable Experience: Familiarity with DevExpress, C++, cloud databases, Blazor, IIS. Exposure to Lotus Notes Development, PowerShell, security best practices. English communication, documentation, business writing. Proficiency in Power BI, third-party APIs. Note: On-site role with flexible working post-probation. Office located in LS18. Monday to Friday working hours. Salary Range: £40,000 - £45,000
Technical Business Analyst - Bristol - 2 days WFH - Global Manufacturing - Next Generation Technologies - 45,000 Yolk Recruitment are working with a Leading Asset Management company to find a Technical Business Analyst who has a solid technical understanding and mindset. The ideal candidate for this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. Create detailed requirement specifications/ User stories and supporting documentation. Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. Manage change requests and evaluate their impact on existing features and requirements. Support testing addressing queries that arise during the testing process and carrying out functional testing against stories Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) Adhere to best working practices as defined in ISO & Policies. Any other task as directed by the Line Manager. Key results/objectives 1) Generate defined and agreed User Stories/requirements with clear understanding of how they meet client needs and the underpinning solution design. 2) Work closely with Business development and Software developers to design robust solutions and architectures. 3) Build and maintain strong relationships with clients to build trust and confidence in the company and products. 4) Work to improve the quality, reliability and performance of the product solutions to: Meet client and company expectations. Develop robust, reliable solutions in new sectors. Create an outstanding/intuitive user experience. Produce an outstanding quality product in the competitive market. Qualifications Proven eligibility to work in the UK. Minimum HND or NVQ Level 3/4 in a science based subject. A Level Maths, or similar A Level English, or similar, with good grammar and attention to detail. Desirable A degree in Computer Science or equivalent. Expertise/Skills Ability to confidently communicate technical/non-technical issues with clients. Experience in capturing client requirements and generating quality User stories. Logical and Analytical mindset to understand business needs and translate to technical solution. Knowledge of testing principles/concepts/ techniques. Familarity with Relational Database design Desirable Agile PM experience SSADM Practitioner or equivalent. Ability to confidently communicate technical/non-technical issues with clients. Experience with JIRA or Similar software. Previous experience/ knowledge Ability to accurately specify client technical requirements for Development Team. Experience troubleshooting technical issues or documenting for Dev Team to resolve. Testing across Microsoft Windows, Web, iOS and Android Platforms. Previous experience working with ISO (9001 & 27001) would be advantageous. Desirable Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. Working knowledge of programming and/or query language. Experience Required Minimum of 3 years experience in a similar role. Excellent written/verbal communication skills. Knowledge of relational Database designs Knowledge of software testing methodology. Desirable Query language (SQL). Working with MS Azure Special attributes Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal qualities Team Player who enjoys working in a dynamic, fast-paced environment. Ability to multi-task, prioritise & keep calm.
Apr 18, 2024
Full time
Technical Business Analyst - Bristol - 2 days WFH - Global Manufacturing - Next Generation Technologies - 45,000 Yolk Recruitment are working with a Leading Asset Management company to find a Technical Business Analyst who has a solid technical understanding and mindset. The ideal candidate for this role will be responsible for ensuring the successful delivery of high-quality software solutions to new and existing clients to meet client requirements. This role involves understanding client business objectives, processes, and requirements, and translating these into technical specifications that the Business Development Team and Developers can deliver against. Key Responsibilities Collaborate with client users and conduct research to gather and analyse requirements, including prioritisation. Create detailed requirement specifications/ User stories and supporting documentation. Liaise with Business Development and software developers to assess options, clarify concerns and agree solution designs. Manage change requests and evaluate their impact on existing features and requirements. Support testing addressing queries that arise during the testing process and carrying out functional testing against stories Implement customer requirements by creating tables, columns, forms and workflow in our application (similar to designing a MS Access application) Adhere to best working practices as defined in ISO & Policies. Any other task as directed by the Line Manager. Key results/objectives 1) Generate defined and agreed User Stories/requirements with clear understanding of how they meet client needs and the underpinning solution design. 2) Work closely with Business development and Software developers to design robust solutions and architectures. 3) Build and maintain strong relationships with clients to build trust and confidence in the company and products. 4) Work to improve the quality, reliability and performance of the product solutions to: Meet client and company expectations. Develop robust, reliable solutions in new sectors. Create an outstanding/intuitive user experience. Produce an outstanding quality product in the competitive market. Qualifications Proven eligibility to work in the UK. Minimum HND or NVQ Level 3/4 in a science based subject. A Level Maths, or similar A Level English, or similar, with good grammar and attention to detail. Desirable A degree in Computer Science or equivalent. Expertise/Skills Ability to confidently communicate technical/non-technical issues with clients. Experience in capturing client requirements and generating quality User stories. Logical and Analytical mindset to understand business needs and translate to technical solution. Knowledge of testing principles/concepts/ techniques. Familarity with Relational Database design Desirable Agile PM experience SSADM Practitioner or equivalent. Ability to confidently communicate technical/non-technical issues with clients. Experience with JIRA or Similar software. Previous experience/ knowledge Ability to accurately specify client technical requirements for Development Team. Experience troubleshooting technical issues or documenting for Dev Team to resolve. Testing across Microsoft Windows, Web, iOS and Android Platforms. Previous experience working with ISO (9001 & 27001) would be advantageous. Desirable Proven experience as Business Analyst in Software Sector or as Technical Business Analyst. Working knowledge of programming and/or query language. Experience Required Minimum of 3 years experience in a similar role. Excellent written/verbal communication skills. Knowledge of relational Database designs Knowledge of software testing methodology. Desirable Query language (SQL). Working with MS Azure Special attributes Ability to self-motivate and self-manage working both independently and within the wider Business Dev Team. Personal qualities Team Player who enjoys working in a dynamic, fast-paced environment. Ability to multi-task, prioritise & keep calm.
Primary Details Time Type: Full time Worker Type: Employee The Opportunity At QBE Europe we are looking for a Global Reinsurance Process Business Analyst to join our team in London. The purpose of this role is to transform the end-to-end outwards reinsurance process. The Global Reinsurance Finance and Operations Transformation Program will deliver an integrated global set of processes and systems spanning Reinsurance Contract Capture, Premium Allocation, RI Cession / Recovery, Credit Control, End to End Financial Close and Reinsurance Reporting. The Purpose of this role is to transform the end-to-end Outwards Reinsurance process. This is a high profile role, providing the individual exposure to the entire operation of the reinsurance departments of QBE including, Underwriting, Claims, RI Placement, Operations, Credit Control, Finance and Actuarial. If you are an individual who loves problem solving, has an inquisitive mindset and a passion to change things then this is an exciting opportunity for a clear advancement in your current skills. Your new role The role will involve a complete replacement of all legacy outward reinsurance platforms over 3 - 7 years spanning all European operations and other Divisions within QBE. Expert in requirements documentation, including business, functional, reporting and data requirements within a Reinsurance Finance Operations function, to feed into the development of the Reinsurance System and Reporting output. Experienced in mapping and reconciling data and working with Reinsurance and Chart of Accounts concepts. Ability to work closely with business stakeholders as well as third parties to understand and clarify business needs and ensure these are translated into optimum solutions. Ensure high standards of service are maintained and improved upon. Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives. About you Reinsurance or Insurance experience is required. Ability to work closely with the project workstream team to deliver work package deliverables. Lead the execution of agreed approaches to deliver the outputs within agreed parameters. Facilitate and lead discussions with the business stakeholders and Reinsurance Transformation Lead regarding planning requirements, identify and document business, functional, reporting and data requirements. Manage the assigned deliverables, raising appropriate risks and issues to the attention of senior stakeholders, with mitigating actions Microsoft Power BI and SQL knowledge is preferred. Project Management software such as Jira is preferred. Proficiency in Microsoft Office (Excel, PowerPoint, Word & Visio) is required. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
Apr 18, 2024
Full time
Primary Details Time Type: Full time Worker Type: Employee The Opportunity At QBE Europe we are looking for a Global Reinsurance Process Business Analyst to join our team in London. The purpose of this role is to transform the end-to-end outwards reinsurance process. The Global Reinsurance Finance and Operations Transformation Program will deliver an integrated global set of processes and systems spanning Reinsurance Contract Capture, Premium Allocation, RI Cession / Recovery, Credit Control, End to End Financial Close and Reinsurance Reporting. The Purpose of this role is to transform the end-to-end Outwards Reinsurance process. This is a high profile role, providing the individual exposure to the entire operation of the reinsurance departments of QBE including, Underwriting, Claims, RI Placement, Operations, Credit Control, Finance and Actuarial. If you are an individual who loves problem solving, has an inquisitive mindset and a passion to change things then this is an exciting opportunity for a clear advancement in your current skills. Your new role The role will involve a complete replacement of all legacy outward reinsurance platforms over 3 - 7 years spanning all European operations and other Divisions within QBE. Expert in requirements documentation, including business, functional, reporting and data requirements within a Reinsurance Finance Operations function, to feed into the development of the Reinsurance System and Reporting output. Experienced in mapping and reconciling data and working with Reinsurance and Chart of Accounts concepts. Ability to work closely with business stakeholders as well as third parties to understand and clarify business needs and ensure these are translated into optimum solutions. Ensure high standards of service are maintained and improved upon. Determines own work priorities and activities in line with agreed plans to ensure the achievement of personal and team objectives. About you Reinsurance or Insurance experience is required. Ability to work closely with the project workstream team to deliver work package deliverables. Lead the execution of agreed approaches to deliver the outputs within agreed parameters. Facilitate and lead discussions with the business stakeholders and Reinsurance Transformation Lead regarding planning requirements, identify and document business, functional, reporting and data requirements. Manage the assigned deliverables, raising appropriate risks and issues to the attention of senior stakeholders, with mitigating actions Microsoft Power BI and SQL knowledge is preferred. Project Management software such as Jira is preferred. Proficiency in Microsoft Office (Excel, PowerPoint, Word & Visio) is required. Why QBE? At My Best At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce. At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include; Employer of the Year 2022Winner - Insurance Insider British Claims Awards 2022 Winner - InsurTech Award Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.
The Vacancy An excellent opportunity is available for a 2nd Line IT Support Analyst to work as part of the service desk / end user computing team in the city. You will be the first point of contact helping users with queries and provide technical support to both remote and onsite users. You will be supporting both hardware and software including laptops, MFDs, telephony, and AV in our meeting rooms. This role will fit someone with extensive IT support experience along with excellent communication and customer service skills. Starting ASAP, with a generous pension and excellent benefits. Main duties: Logging, assigning and resolving incidents, requests and problems to agreed service levels Providing 1st line/2nd line support via the telephone, email, MS Teams and face to face Diagnose hardware and software faults and escalate to other teams where appropriate. Install, configure, and maintain hardware and software applications. Create and update knowledge articles, department documentation and procedures. Support the IT Asset Management procedures to control the software and hardware assets Your profile: Previous experience in a service desk / desktop support role Experience of supporting users remotely and face to face Experience of supporting hardware including workstations, laptops, and printers Knowledge of Microsoft 365, Microsoft Exchange, Microsoft Azure, Windows 10 and SCCM Experience of using ITSM / Helpdesk tools Knowledge of networking technologies both wired and wireless would be advantageous Strong fault finding / problem-solving skills Excellent communication skills, both written and verbal Great customer service skills Benefits package includes: Hybrid working pattern (40% in the office) 26 days annual leave (excluding 8 public holidays) with the option to buy or sell five days each year Private medical and dental Insurance Generous company pension scheme Life Assurance Cycle to Work scheme About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Apr 18, 2024
Contractor
The Vacancy An excellent opportunity is available for a 2nd Line IT Support Analyst to work as part of the service desk / end user computing team in the city. You will be the first point of contact helping users with queries and provide technical support to both remote and onsite users. You will be supporting both hardware and software including laptops, MFDs, telephony, and AV in our meeting rooms. This role will fit someone with extensive IT support experience along with excellent communication and customer service skills. Starting ASAP, with a generous pension and excellent benefits. Main duties: Logging, assigning and resolving incidents, requests and problems to agreed service levels Providing 1st line/2nd line support via the telephone, email, MS Teams and face to face Diagnose hardware and software faults and escalate to other teams where appropriate. Install, configure, and maintain hardware and software applications. Create and update knowledge articles, department documentation and procedures. Support the IT Asset Management procedures to control the software and hardware assets Your profile: Previous experience in a service desk / desktop support role Experience of supporting users remotely and face to face Experience of supporting hardware including workstations, laptops, and printers Knowledge of Microsoft 365, Microsoft Exchange, Microsoft Azure, Windows 10 and SCCM Experience of using ITSM / Helpdesk tools Knowledge of networking technologies both wired and wireless would be advantageous Strong fault finding / problem-solving skills Excellent communication skills, both written and verbal Great customer service skills Benefits package includes: Hybrid working pattern (40% in the office) 26 days annual leave (excluding 8 public holidays) with the option to buy or sell five days each year Private medical and dental Insurance Generous company pension scheme Life Assurance Cycle to Work scheme About Us For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track. Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers' needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference. We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.
Senior Data Architect Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to Be Yourself At Work. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ABOUT US Capco is global technology and business consultancy with a focus on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry, combining innovative thinking with unique expert know-how. The solutions we offer our customers every day are as diverse as our employees. We are/have: Experts across the Capital Markets, Insurance, Payments, Retail Banking and Wealth & Asset Management domains. Deep knowledge in various financial services offerings including Finance, Risk and Compliance, Financial Crime, Core Banking etc. Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture. Your Capco Day/Key Responsibilities You will accompany and lead complex agile consulting projects supporting our clients with data architecture design and delivery. You will work with technology leaders across Financial Services to provide best practice guidance for data management and data architecture development and optimization. You will build a set of services and capabilities that support Capco's vision of Modern Data Architecture and our clients' data journeys to Cloud to enable efficient, transparent and high-quality data management. You will have opportunities to assume greater responsibility for your topics, as well as managing small project teams and supporting Capco Data Architecture business development. Preferred Experience Experience architecting & implementing data strategy, solutions & governance models. Experience of aligning data architecture & strategy across multiple programmes, work streams and business units. Demonstrable experience using Cloud data technologies to develop enterprise Data platforms. Cloud architect/data architect certifications (AWS, GPC, Azure). Knowledge of the relevant procedures, architectures and technologies in one or more of the following topics: Contextual Datamodelling, Entity Relationship Modelling, Logical & Physical Datamodelling and Data Lake design. Experience designing and implementing cloud data migration and storage patterns on one or more of AWS, GCP and Microsoft Azure Experience implementing and integrating data management platforms for data cataloguing, classification and metadata management. Experience designing and developing data privacy, security and entitlements frameworks for cloud provider ecosystems (AWS, Azure, GCP). Good understanding of cloud networking architecture, operations, automation and cost management. Ideally, relevant practical project experience in Financial Services with proven leadership skills and ability to operate in complex environments/projects, managing multiple stakeholders at all levels of the organisation. An understanding or interest in Graph computing and semantic Datamodelling. A credible individual who can communicate effectively to both technical and non-technical audiences. Effective teamworking with very good analytical and conceptual skills and assertiveness. Data at Capco Capco's global Data Practice of 800+ practitioners are an established team of data strategists, analysts, scientists, architects, and engineers who help client teams harness the power of data to drive insight, optimise performance, and commercialise data opportunities. ?We enable financial institutions to become data-driven by helping transform their understanding, and use of data to derive value. We translate strategy into action - designing, implementing, and mobilising innovative data capabilities with a focus on efficiency and scalability, and partnering with leading vendors and industry bodies. Collaboration, enthusiasm, and encouragement are key in ensuring we maintain our culture through working in an environment where clients become colleagues. We are looking for a candidate who will empower the team, drive high standards, grow the capability, and deliver customer focused outcomes. Our clients and peers have voted us as the A-Team Best Consultancy in Data Management in consecutive years, valuing our ability to identify and develop top data talent. In addition to this, we have proudly won both the Best Consultancy (2022) in the British Banking Awards and the Best ESG Data & Technology Consultancy as part of the annual ESG Insight Awards. WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture Enhanced and competitive family friendly benefits, including maternity/adoption/shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
Apr 18, 2024
Full time
Senior Data Architect Joining Capco means joining an organisation that is committed to an inclusive working environment where you're encouraged to Be Yourself At Work. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It's important to us that we recruit and develop as diverse a range of talent as we can and we believe that everyone brings something different to the table - so we'd love to know what makes you different. Such differences may mean we need to make changes to our process to allow you the best possible platform to succeed, and we are happy to cater to any reasonable adjustments you may require. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ABOUT US Capco is global technology and business consultancy with a focus on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry, combining innovative thinking with unique expert know-how. The solutions we offer our customers every day are as diverse as our employees. We are/have: Experts across the Capital Markets, Insurance, Payments, Retail Banking and Wealth & Asset Management domains. Deep knowledge in various financial services offerings including Finance, Risk and Compliance, Financial Crime, Core Banking etc. Committed to growing our business and hiring the best talent to help us get there Focused on maintaining our nimble, agile and entrepreneurial culture. Your Capco Day/Key Responsibilities You will accompany and lead complex agile consulting projects supporting our clients with data architecture design and delivery. You will work with technology leaders across Financial Services to provide best practice guidance for data management and data architecture development and optimization. You will build a set of services and capabilities that support Capco's vision of Modern Data Architecture and our clients' data journeys to Cloud to enable efficient, transparent and high-quality data management. You will have opportunities to assume greater responsibility for your topics, as well as managing small project teams and supporting Capco Data Architecture business development. Preferred Experience Experience architecting & implementing data strategy, solutions & governance models. Experience of aligning data architecture & strategy across multiple programmes, work streams and business units. Demonstrable experience using Cloud data technologies to develop enterprise Data platforms. Cloud architect/data architect certifications (AWS, GPC, Azure). Knowledge of the relevant procedures, architectures and technologies in one or more of the following topics: Contextual Datamodelling, Entity Relationship Modelling, Logical & Physical Datamodelling and Data Lake design. Experience designing and implementing cloud data migration and storage patterns on one or more of AWS, GCP and Microsoft Azure Experience implementing and integrating data management platforms for data cataloguing, classification and metadata management. Experience designing and developing data privacy, security and entitlements frameworks for cloud provider ecosystems (AWS, Azure, GCP). Good understanding of cloud networking architecture, operations, automation and cost management. Ideally, relevant practical project experience in Financial Services with proven leadership skills and ability to operate in complex environments/projects, managing multiple stakeholders at all levels of the organisation. An understanding or interest in Graph computing and semantic Datamodelling. A credible individual who can communicate effectively to both technical and non-technical audiences. Effective teamworking with very good analytical and conceptual skills and assertiveness. Data at Capco Capco's global Data Practice of 800+ practitioners are an established team of data strategists, analysts, scientists, architects, and engineers who help client teams harness the power of data to drive insight, optimise performance, and commercialise data opportunities. ?We enable financial institutions to become data-driven by helping transform their understanding, and use of data to derive value. We translate strategy into action - designing, implementing, and mobilising innovative data capabilities with a focus on efficiency and scalability, and partnering with leading vendors and industry bodies. Collaboration, enthusiasm, and encouragement are key in ensuring we maintain our culture through working in an environment where clients become colleagues. We are looking for a candidate who will empower the team, drive high standards, grow the capability, and deliver customer focused outcomes. Our clients and peers have voted us as the A-Team Best Consultancy in Data Management in consecutive years, valuing our ability to identify and develop top data talent. In addition to this, we have proudly won both the Best Consultancy (2022) in the British Banking Awards and the Best ESG Data & Technology Consultancy as part of the annual ESG Insight Awards. WHY JOIN CAPCO? You will work on engaging projects with some of the largest banks in the world, on projects that will transform the financial services industry. We offer: A work culture focused on innovation and creating lasting value for our clients and employees Ongoing learning opportunities to help you acquire new skills or deepen existing expertise A flat, non-hierarchical structure that will enable you to work with senior partners and directly with clients A diverse, inclusive, meritocratic culture Enhanced and competitive family friendly benefits, including maternity/adoption/shared parental leave and paid leave for sickness, pregnancy loss, fertility treatment, menopause and bereavement.
Governance, Risk and Compliance (GRC) Analyst - ISO27001 - SOX - Audit Kingston-Upon-Thames, Surrey (3 days per week in the office) My client, a successful UK based company are looking for a GRC Analyst to join them on a permanent basis. Working in a small Information Security team this responsible role involves supporting the operation, maintenance and maturity of the Information Security program. Duties and responsibilities will include: Ensuring the protection of information assets and technologies Contribution to completion of security related audits such as ISO27001, ISO27017, NIST-CSF, IASME Governance, SOX Conduct and document internal audits Manage Third Party Risk Management (TPRM) including vendor security programme reviews, Contribution to Subject Access Request and eDiscovery processes You will need: Extensive Information Security Governance, Risk and Compliance (GRC) experience as well as InfoSec Operations experience Experience contributing to an Information Security Management System (ISMS) certified to ISO27001 standards Good knowledge of the Cyber Essentials Plus Scheme as well as UK & EU General Data Protection Regulation (GDPR) and the Data Protection Act (2018) The ability to work autonomously and as part of a team, excellent communication skills Advantageous certifications ISO/IEC 27001 Lead Implementer ISO/IEC 27001 Internal Auditor Security+ CISM / CISSP This is an excellent opportunity within a stable organisation dedicated to IT Security. Governance, Risk and Compliance (GRC) Analyst - ISO27001 - SOX - Audit Kingston-Upon-Thames, Surrey (3 days per week in the office)
Apr 18, 2024
Full time
Governance, Risk and Compliance (GRC) Analyst - ISO27001 - SOX - Audit Kingston-Upon-Thames, Surrey (3 days per week in the office) My client, a successful UK based company are looking for a GRC Analyst to join them on a permanent basis. Working in a small Information Security team this responsible role involves supporting the operation, maintenance and maturity of the Information Security program. Duties and responsibilities will include: Ensuring the protection of information assets and technologies Contribution to completion of security related audits such as ISO27001, ISO27017, NIST-CSF, IASME Governance, SOX Conduct and document internal audits Manage Third Party Risk Management (TPRM) including vendor security programme reviews, Contribution to Subject Access Request and eDiscovery processes You will need: Extensive Information Security Governance, Risk and Compliance (GRC) experience as well as InfoSec Operations experience Experience contributing to an Information Security Management System (ISMS) certified to ISO27001 standards Good knowledge of the Cyber Essentials Plus Scheme as well as UK & EU General Data Protection Regulation (GDPR) and the Data Protection Act (2018) The ability to work autonomously and as part of a team, excellent communication skills Advantageous certifications ISO/IEC 27001 Lead Implementer ISO/IEC 27001 Internal Auditor Security+ CISM / CISSP This is an excellent opportunity within a stable organisation dedicated to IT Security. Governance, Risk and Compliance (GRC) Analyst - ISO27001 - SOX - Audit Kingston-Upon-Thames, Surrey (3 days per week in the office)