An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to 40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email (url removed) Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc. Ensure that team members follow the agreed ticket escalation protocol Ensure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services Coordinator Facilitate the installation and maintenance of software and hardware Oversee the database of users, network access rights, and Group Policy and Active Directory Required experience: 1st - 2nd line support across a variety of tech including: Windows and Apple OS Office 365 It would be ideal if you had experience working with the following: Active directory, DHCP, DNS, Group policy etc. Mobile Device management Networking The salary for the role is up to 40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas. To apply for the role, please respond to this advert or email (url removed) Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. The Helpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off. Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's. Handle incoming calls and make outgoing calls as required. Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required. Liaising with wider team members where necessary to ensure the best resolution. Completing administration tasks including daily reporting and signing off work. The Helpdesk Coordinator Will have - Experience with planning and scheduling of engineers. Knowledge of facilities maintenance. Strong customer service and administration skills. Attention to detail. Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000 Company Pension Strong Training and development opportunities Positive, friendly, and supportive working environment. A good work / life balance 20 days annual leave + bank holidays (+ additional shut down at Christmas) Working Hours: 8:30am-5:30pm Company phone & laptop Fun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning
Apr 18, 2024
Full time
A small, close-knit Maintenance & Facilities Management company are seeking an experienced Helpdesk Coordinator to enhance their St Albans office. The Helpdesk Coordinator Role The successful Helpdesk Coordinator will join a dynamic, but family feel team working across an interesting array of projects within the Rail, Health, Education and Local Authority sectors. Ideally coming from a Facilities Maintenance background with a strong logistical background, the incoming Helpdesk Coordinator will provide excellent customer service, liaise with engineers & subcontractors, liaise with clients and complete daily administrative tasks. Being the first point of contact on behalf of the business has never been more important. Responsibilities include: To manage incoming reactive maintenance helpdesk jobs on various contracts, raising, allocating, reviewing, reworking, and signing off. Daily monitoring of CAFM system to ensure that helpdesk faults and work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's. Handle incoming calls and make outgoing calls as required. Manage daily e-mails, personal and helpdesk mailbox, responding and actioning as required. Liaising with wider team members where necessary to ensure the best resolution. Completing administration tasks including daily reporting and signing off work. The Helpdesk Coordinator Will have - Experience with planning and scheduling of engineers. Knowledge of facilities maintenance. Strong customer service and administration skills. Attention to detail. Self-motivated, enthusiastic, and professional. In Return £25,000 - £30,000 Company Pension Strong Training and development opportunities Positive, friendly, and supportive working environment. A good work / life balance 20 days annual leave + bank holidays (+ additional shut down at Christmas) Working Hours: 8:30am-5:30pm Company phone & laptop Fun, company social days out If you are an experienced Helpdesk Coordinator currently considering your career options, contact Gemma Hughes at Brandon James. Ref: Helpdesk Coordinator / Main Contractor / Facilities Management / Logistics / Maintenance / Scheduling / Planning
Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Apr 18, 2024
Full time
Job Title: Helpdesk Coordinator Salary: £28,000 pa Location: St Albans Contract: Permanent Hours: Monday to Friday 08:30 - 17:30 (40 hours per week) COMPANY PROFILE Our well established client who are in the construction industry and looking for an experienced and enthusiastic Helpdesk Coordinator to join their dynamic and growing team in St Albans. The successful candidate will have Helpdesk experience and have excellent customer service skills. SKILLS REQUIRED Previous experience in a similar role Excellent communication skills FM Helpdesk experience Competent with Microsoft Packages Confident, calm, and organised Able to take a logical approach RESPONSIBILITIES Manage all incoming helpdesk jobs on systems Input data onto CRM and monitor Chase subcontractors for completed paperwork Assist in developing the business with existing client base Generate quotes and cost jobs on the system Ensure KPI's are maintained Liaising with engineers COMPANY BENEFITS Free onsite parking 20 days' annual leave plus bank holiday Company pension scheme Team nights out Thank you for expressing your interest in the advertised vacancy through Smart10 Recruitment Group. We appreciate your application. Please note that Smart10 Recruitment Group is serving as an employment agency/business for this opportunity. Your application will be thoroughly reviewed in comparison to other candidates, and if you are shortlisted, we will contact you directly soon. Smart10 is a multi-award-winning specialist recruitment consultancy, specialising in temporary, contract, and permanent placements across various business sectors. To stay updated and explore all our active job opportunities, we invite you to visit our website. Additionally, you can connect with us on Facebook and follow us on Instagram or our LinkedIn business page. For information regarding how we handle and store your data, please refer to Smart10's Privacy Policy.
Bookings Coordinator Wimbledon £24,000 - £26,000 Mon-Thurs 9am-5.30pm Fri 9am-5pm Permanent full time Benefits 28 days holiday Company Pension scheme On-site parking A great opportuity for a person who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The candidate will require good knowledge of London postcodes and logistics. Responsibilties of the Booking Coordinator: Opening jobs and loading it on to the system software. Speaking to clients and booking in appointments for maintenance issues and project work. Organising engineers diaries in logistical manner to provide complete instructions for the job. Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested. Updating residents on progress and delays on the jobs. Developing an understanding of rotating and moving the diary over (logistics of bookings). Gaining knowledge of prioritising jobs and adapting and controlling the engineer's directions on the road. Key skills of the Booking Coordinator: Excellent customer service skills, especially when approaching clients. Excellent telephone manners and professional call handling skills. Strong time management skills and working with tight deadlines. Good organisation skills for prioritising jobs and managing workload. Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel. Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion.
Apr 18, 2024
Full time
Bookings Coordinator Wimbledon £24,000 - £26,000 Mon-Thurs 9am-5.30pm Fri 9am-5pm Permanent full time Benefits 28 days holiday Company Pension scheme On-site parking A great opportuity for a person who has experience in property management or property maintenance industry and is looking to advance their career in the same industry. The candidate will require good knowledge of London postcodes and logistics. Responsibilties of the Booking Coordinator: Opening jobs and loading it on to the system software. Speaking to clients and booking in appointments for maintenance issues and project work. Organising engineers diaries in logistical manner to provide complete instructions for the job. Taking ownership and handling the communication on job from start to finish.Updating clients on jobs in progress, jobs completed, or quotes requested. Updating residents on progress and delays on the jobs. Developing an understanding of rotating and moving the diary over (logistics of bookings). Gaining knowledge of prioritising jobs and adapting and controlling the engineer's directions on the road. Key skills of the Booking Coordinator: Excellent customer service skills, especially when approaching clients. Excellent telephone manners and professional call handling skills. Strong time management skills and working with tight deadlines. Good organisation skills for prioritising jobs and managing workload. Computer literate with a good knowledge of Microsoft Outlook including Word and basic Excel. Ability to undertake tasks and accept responsibilities in relation to these from beginning to completion.
Michael Page Property and Construction
Manchester, Lancashire
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Apr 18, 2024
Full time
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 17, 2024
Full time
Helpdesk Coordinator - Facilities Management - Bury Town Centre - Up to £27,000 About the Company We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre. Helpdesk Coordinator - The Rewards Salary up to £27,000 dependant on experience in a similar role. Benefits Helpdesk Coordinator - Requirements To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already if possible Helpdesk Coordinator - Responsibilities To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Michael Page Property and Construction
Manchester, Lancashire
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Apr 17, 2024
Full time
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client communication via email, calls and other channels - Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics - Identify opportunities for improvement - Assist with monthly client reports - Obtain quotes and facilitate POs - Ensure RAMS and competencies are received from contractors - Provide reception cover as and when is needed Profile - 1 to 2 years experience of a Facilities of helpdesk environment is ideal - Confident and a strong communicator - Good Administrative and computer skills - Excellent telephone manner - Organised and calm in busy environments - Experience of Purchase order management - Good Excel skills Job Offer - Fantastic career growth - Huge learning opportunity - £22,000 pa - Company benefits Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Helpdesk Coordinator £24,000 - £28,000 + Progression + Training + Company Benefits Hertfordshire Are you a Helpdesk Coordinator or similar with a background in client facing roles, looking to join a globally renowned company who can help you progress your career with progression and training? On offer is the opportunity to work within a global company, who work with a host of blue-chip companies such as Porshe, Starbucks, Adidas. This long standing business are able to offer a role with guaranteed stability due to long standing contracts already in place and new contracts on the horizon. In this role, you will be working around on a hybrid basis mainly working at the office taking calls from clients, raising tickets, supporting any customers with and issues. You will also get the chance to travel to sites with the engineers. If you have an interest in software, electronics and supporting clients this is the role for you. This role would suit a Helpdesk Coordinator or similar with a background in supporting customers looking for the opportunity to join a growing company who offer you the opportunity to grow within a global company and have a lot of room for progression. THE ROLE: Customer calls Ticketer creator Fixing issues clients may have, and offering advise. Monday to Friday 9am-5:30pm THE PERSON: Strong Telephone and Email communication Computer Literate (Microsoft Office) Interested in pursuing a career in Customer Service Commutable to Hertfordshire Reference:Key Words: Customer service, Call Cantre, Line support, Progression, Benefits, Hertfordshire
Apr 16, 2024
Full time
Helpdesk Coordinator £24,000 - £28,000 + Progression + Training + Company Benefits Hertfordshire Are you a Helpdesk Coordinator or similar with a background in client facing roles, looking to join a globally renowned company who can help you progress your career with progression and training? On offer is the opportunity to work within a global company, who work with a host of blue-chip companies such as Porshe, Starbucks, Adidas. This long standing business are able to offer a role with guaranteed stability due to long standing contracts already in place and new contracts on the horizon. In this role, you will be working around on a hybrid basis mainly working at the office taking calls from clients, raising tickets, supporting any customers with and issues. You will also get the chance to travel to sites with the engineers. If you have an interest in software, electronics and supporting clients this is the role for you. This role would suit a Helpdesk Coordinator or similar with a background in supporting customers looking for the opportunity to join a growing company who offer you the opportunity to grow within a global company and have a lot of room for progression. THE ROLE: Customer calls Ticketer creator Fixing issues clients may have, and offering advise. Monday to Friday 9am-5:30pm THE PERSON: Strong Telephone and Email communication Computer Literate (Microsoft Office) Interested in pursuing a career in Customer Service Commutable to Hertfordshire Reference:Key Words: Customer service, Call Cantre, Line support, Progression, Benefits, Hertfordshire
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home or the offices - wherever you work best Dedicated digital learning platform supported by our experienced in-house learning and development team
Apr 16, 2024
Full time
Would you like to work on a busy helpdesk responding to calls for a portfolio of properties across the Reed Group in London? Contract: 6 Months FTC Location: Raynes Park, Wimbledon (SW20 0BA) Salary: £24,000 to £26,000 We are seeking a Helpdesk Coordinator to join our Property Team on a 6-month fixed-term contract. This role is crucial in providing a streamlined and customer-focused service, managing the maintenance and upkeep of our global portfolio of properties. The ideal candidate will be an organised, practical thinker who thrives under pressure and excels in issue management. Operating since 1960, Reed is one of the best-known names in the recruitment industry because people trust us to deliver world class recruitment solutions. Reed has more than 3,000 permanent employees working across 425 business units in 250 locations worldwide, including Europe, Asia, and Australasia. Reed's property department is responsible for the search, acquisition, and fitting out of all new offices both nationally and internationally. The team is also responsible for managing the process of relocation, refurbishment, or minor works as well as maintaining all properties within the global portfolio. Day to Day of the role: Manage the property helpdesk email account, addressing all maintenance issues and potential complaints. Take frontline calls from Reed offices regarding emergency property maintenance. Log calls on the property database and book contractors to attend to onsite problems. Follow up on the progress of jobs and ensure timely resolution. Collate quotes and obtain necessary sign-off/authorisation. Check and code invoices for payment. Compile reports using data from the database and perform ad hoc administrative tasks as required. Maintain contracts on all services for the property portfolio. Ensure all properties comply with Fire and Health & Safety regulations. Required Skills & Qualifications: Energetic and organised with a practical approach to problem-solving. Thrives under pressure and is skilled in issue management. Professional demeanour with excellent communication skills, especially on the telephone. Ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively. Strong computer skills and excellent attention to detail. Ability to prioritise tasks to address the most urgent issues promptly. Benefits: Competitive salary Opportunity to work with a well-established and respected organisation. Experience in managing a diverse and international property portfolio. Be part of a dynamic and supportive team. Ability to buy more holiday on top of your 25 days Your own Microsoft device enabling you to work from home or the offices - wherever you work best Dedicated digital learning platform supported by our experienced in-house learning and development team
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to £35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on or send your current CV to .
Apr 16, 2024
Full time
Service Desk Coordinator Job Description I am actively seeking an enthusiastic service desk coordinator for a brilliant new role based in Kent. My client is a multi-national manufacturing and distribution firm, with a fantastic company culture, and exciting growth plans. The purpose of the role is to help to ensure the smooth running of the companies business critical IT application support function. You will be the first point of contact for users regarding IT support - triaging support issues, managing support ticket prioritisation and coordinating resources effectively. If you have prior experience in helpdesk/ service desk coordination & administration, and looking for an expansive company to be a part of, this could be a great role for you. Responsibilities will include: 1st point of contact for IT support tickets - responsible for triaging issue, allocating ticket appropriately User/ IT administration tasks (eg. new starter set up, hardware coordination, KPI reports) Routine application checks to ensure smooth running of service Analysing recurring issues and openings for training/ assist trainer with roll out Ensuring all relevant reporting systems are kept up to date/ accurate This role offers a hybrid working model between home and modern offices close to Dartford. A starting salary up to £35k is on offer, as well as a host of company benefits, and openings for internal career progression. My client is seeking a candidate who can offer: A proven skill set in IT service desk/ help desk coordination & administration Experience with ticketing systems - coordinating service tickets at 1st line level An organised, methodical approach - adaptable to changeable responsibilities day to day Hands on experience with Microsoft applications - particularly Excel Excellent communication/ user & stakeholder engagement skills To register interest in the role, please contact Nick on or send your current CV to .
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Apr 16, 2024
Full time
IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows OS, remote desktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as very occasional support at other local offices may be required - A personable nature with good problem solving skills - Strong customer service skills and a desire to learn
Australasian Recruitment Company
City Of Westminster, London
SUPPORT DESK COORDINATOR A temporary to permanent opportunity to support an exciting fashion label with the IT support helpdesk! SUPPORT DESK COORDINATOR ROLE: Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner Providing technical support and troubleshooting for hardware, software, and network-related issues Documenting all incidents, service requests, and resolutions accurately and thoroughly Escalating complex issues to the appropriate teams or senior analysts as needed Collaborating with other IT teams to resolve issues and implement solutions Assisting with user account management tasks such as password resets and access provisioning Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness Participating in training sessions to stay updated on new technologies and processes Maintaining a positive and professional demeanor when interacting with users, ensuring excellent customer service at all times SUPPORT DESK COORDINATOR ESSENTIALS: Minimum 12 months in an administrative role Minimum 12 months in an IT role If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information . At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Apr 12, 2024
Seasonal
SUPPORT DESK COORDINATOR A temporary to permanent opportunity to support an exciting fashion label with the IT support helpdesk! SUPPORT DESK COORDINATOR ROLE: Responding to incoming service requests and incidents via phone, email, or ticketing system in a timely manner Providing technical support and troubleshooting for hardware, software, and network-related issues Documenting all incidents, service requests, and resolutions accurately and thoroughly Escalating complex issues to the appropriate teams or senior analysts as needed Collaborating with other IT teams to resolve issues and implement solutions Assisting with user account management tasks such as password resets and access provisioning Contributing to knowledge base articles and documentation to improve service efficiency and effectiveness Participating in training sessions to stay updated on new technologies and processes Maintaining a positive and professional demeanor when interacting with users, ensuring excellent customer service at all times SUPPORT DESK COORDINATOR ESSENTIALS: Minimum 12 months in an administrative role Minimum 12 months in an IT role If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information . At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Apr 12, 2024
Full time
Service Helpdesk Coordinator - Facilities Management - Bury - Up to £25,000 About the Company We are working with a growing Facilities Management organisation who are looking for an additional Helpdesk Service Coordinator for their office near Bury in North Manchester to join their expanding service team. Service Helpdesk Coordinator - Job Purpose To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports. Service Helpdesk Coordinator - Salary & Benefits Salary up to £25,000 basic dependent on experience in a similar role. 10% Annual Bonus Pension Healthcare up to 25days holiday + bank holidays Company Events Wellness Service Helpdesk Coordinator - Responsibilities To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system. To manage the maintenance office administration systems. To manage & update computerised PPM and work records. To ensure PPM work orders are produced via help desk orders and documents. To respond on the telephone/email to client requests and dispatch the appropriate engineer. To manage and produce reports, survey data and general maintenance related business letters. To input completed work orders and produce associated reports from the database. To monitor outstanding work orders and produce backlog reports. To assist in invoice disputes by document preparation and control. Motivate and manage other Admin staff and manage their training requirements. Requiring someone who has worked on a helpdesk already and understands scheduling/planning and has worked within an FM or Building services or similar other maintenance environment previously. This role would suit a Helpdesk Assistant, Administrator, Helpdesk Coordinator, Helpdesk Manager, Service Coordinator, Service Assistant, Service Planner, Service Scheduler, or Facilities Assistant. About Us Detail2Recruitment acts as an employment agency in respect of this position. Please note, due to a high volume of applications, you may not receive a response if unsuccessful. For information on how we may use, process, store and disclose your Personal Information, please refer to privacy-policy
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
Oct 29, 2018
Would you be excited to make an impact within a growing global business as an IT Service Desk Coordinator? Youll need a logical mind and be able to follow a process while recommending new methods. You will manage tickets and the escalation process while liaising with stakeholders to manage expectations and prioritise tasks.
Whilst the role is initially for 6 months the scale of the organisation means that longer term opportunities may be available upon successful completion of the fixed term contract.
Role: Service Desk Coordinator
Term: 6 months fixed term contract, with potential for longevity
Salary: £26,165 - £29,240 plus excellent package, (incremental salary, 5 weeks holiday + bank holidays, pension scheme (rises with length of service), death in service, long service reward, paternity, discounted gym membership, maternity and adoption pay and bike to work scheme)
Location: Tamworth within easy reach of the M42 and A5, easily commutable from Sutton Coldfield, Birmingham, Coventry, Warwick, Tamworth, Lichfield, Burton-on-Trent, Nuneaton, Hinckley, Walsall, Cannock, & surrounding areas.
The duties of the IT Coordinator / Service Desk Coordinator will include:
* Monitoring, assessing and assigning Service Desk tickets
* Liaising with Developers and End Users to ensure estimations are given to the business
* First point of contact for support issues and escalations
* Help build up a knowledge base for users
* Ensure tickets are logged correctly and kept up to date
* Enhance processes where required
The following experience is required for the IT Coordinator / Service Desk Coordinator role:
* Demonstrable coordination exposure within a commercial environment
* Experience involved with a IT Service Desk would be beneficial
* A high level of communication - both verbal and written
* Familiar with Windows Operating Systems
* Experience of working in a development environment would prove advantageous yet not essential
* An ITIL background
Big Red are recruiting for this role exclusively and have interview dates booked. If you would like to know more about this vacancy please call (Apply online only) and ask for Dominic Savolainen.
Keywords: IT Coordinator / Service Desk Coordinator, 1st line support analyst, 1st line support technician, first line support analyst, first line support technician, IT Project, IT administration, application engineer, technical support analyst, helpdesk analyst, help desk analyst, IT analyst, IT support technician
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer
Sep 09, 2016
IT Project Coordinator
York
£25,000 - £30,000
To manage existing projects and identify, develop, manage and support service opportunities initiated through projects.
Role:
* To coordinate existing projects; including plans, meeting notes, project activities and risk registers.
* To accompany the Sales Teams as a resource to develop the expansion of service opportunities within projects.
* To organise and lead service reviews with new and existing customers.
* As a key resource with the Project Team, develop processes to promote the smooth and efficient commencement and support of services delivered within projects.
* Prior to the commencement of new services and/or changes to services, gather and present all details required to enable the successful completion of SLA's and Helpdesk facilities.
* To liaise with internal and external resources and teams to co-ordinate and produce service proposals and Statement of Work documents for customer approval.
* To actively seek out and develop opportunities for services physically hosted within A secure environment, delivered through a "Managed Service" model.
* To manage projects from inception through to completion and review.
* Conduct a program of quarterly Service Reviews and ensure that SLA's are being met and enhanced.
* Complete internal project reviews with the Sales Team with the express purpose of developing opportunities with existing Customers and using the knowledge gained to target new Customers.
* Work with the Services Support Team to ensure that newly created services are packaged, communicated internally and repeated.
Ideal Candidate:
* Must have experience of working directly with customers in face to face situations
* Excellent attention to detail, and excellent document writing and reporting skills.
* Excellent organisation skills with experience of prioritising a complicated workload.
* Vast team working experience and the ability to communicate effectively at all levels
* IT industry experience
* Software and IT Security experience
* Commercial knowledge and proposal writing skills and experience
* Highly IT literate
* Ability to travel within the UK and work flexibly
If you are interested in this position please contact Ali on (Apply online only) or email
Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer