Head of IT

  • Orlight
  • Victor Way, Colney Street, St Albans AL2 2FL, UK
  • Jun 10, 2019
Full time I.T. & Communications IT IT Support SQL CCNA Testing CRM

Job Description

Department:                IT/Operations
Reporting to:               Group Operations Director  
Salary:                         £35-40k   
Hours:                        
08:00-17:30

Background and Orlight Statement:

Orlight was established in 1997 and is a long standing dominant force within the Architectural lighting market. We pride ourselves in adding value to our clients by providing unparalleled lighting products and services in a unique manner.

Our business model places us and subsequently our clients at an advantage, we are suppliers completely and one hundred percent in command of our supply chain. Quality, research and development, product innovation, testing and procurement is all down to us. No third parties involved throughout our manufacturing process means we are able to deliver higher quality products at reduced prices to our client base.

Our Values:

  • Professionalism
  • Quality
  • Teamwork
  • Accountability
  • Inclusion
  • Integrity

Overview

We are looking for an experienced and enthusiastic Head of IT to take full ownership for the groups IT Infrastructure with a strong technical background who can provide maintenance and oversight to our on premises and cloud based IT systems.

Main Responsibilities

  • Monitoring server performance
  • Providing regular patch management
  • Ensuring endpoint protection is applied to all devices
  • Ensuring software licensing laws are followed
  • Scheduling upgrades
  • Testing and modifying systems to ensure that that they operate reliably
  • Evaluating the functionality of systems
  • Providing secure network access for remote users
  • Designing maintenance procedures and putting them into operation
  • Training new staff
  • Assisting with internal upgrades
  • Ensuring systems meet with requirements set out by GDPR
  • Provide 2nd/3rd line technical support
  • Provides regular and accurate reporting on application and hardware status
  • Support the development of overall office continuity and disaster recovery plans, identify, recommend, develop, and document complete topology of network infrastructure ensuring all is up to date and current
  • Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
  • Ability to support users remotely as needed.
  • Security
  • Telephony Systems
  • PC & Laptop support and lifecycle management
  • User Access management
  • Remote access
  • Hardware Maintenance
  • Projects
  • Take Full ownership of system and user problems, responding in a timely manner.
  • Ensure all issues are documented and reported to Shareholder
  • Establish and maintain PC hardware and equipment standards.
  • Be able to work proactively and happy to work on an individual basis
  • Manage shareholder communication at all levels.
  • Keep current on researching new technologies that may have future beneficial impact, particularly with regards to employee-related technology and solutions.
  • Ability to support users remotely as needed.


Requirements

  • Knowledge of Microsoft Applications, SQL databases & Server 2012-2016
  • Previous experience within an IT role either internally or for an IT support/infrastructure organisation
  • IT qualifications such as MCSE\MCSA\CCNA
  • Excellent communication and people skills
  • Planning and problem-solving skills
  • SAN\NAS Storage
  • VMware & Hyper V
  • Microsoft Active Directory
  • Microsoft Exchange\365
  • Microsoft SQL
  • Sage
  • ERP\CRM software
  • Backup technologies

Salary

£35-40k