Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Job title: Technology Architect Location: Warton/Samlesbury - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £72,000+ (dependent on skills and experience) - including executive benefits package, including PMI, car allowance and bonus What you'll be doing: Adopts and adapts appropriate systems design methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches, and ensures they are applied effectively Works iteratively with design teams to ensure that the results of evaluations are understood and acted upon Makes recommendations and assesses and manages associated risks Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology Leads the development and implementation of a continuity management plan. Identifies information and communication systems that support the critical business processes and manages the relationship with specialists with authority for those systems Monitors the external environment to gather intelligence on emerging technologies. Assesses and documents the impacts, threats and opportunities to the organisation Creates reports and technology roadmaps and shares knowledge and insights with others. Assist the business in defining their systems requirements and advise on matters affecting technical standards, and information Your skills and experiences: Essential: Relevant vocational qualification or equivalent experience e.g. HNC / Prince 2 Foundation / Computer Science Degree A significant level of experience in the delivery of key projects across the project lifecycle Experience in Global collaboration and working with Overseas Partners Experience of working in the Government/Defence sector Desirable: Beneficial to be TOGAF trained Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Air Sector Digital Architecture team: The Air Sector Digital Architecture team are working on a high-profile, leading-edge military programme requiring state of the art solutions, where you can be the catalyst for introducing innovation to its way of working and mindset. This is an exciting opportunity for someone who wants to work on cutting-edge implementations of digital IT systems and next-generation military aircraft As a key member of the FCAS team, you will have the chance to shape the future of defence technology, leveraging your expertise to develop, design and deliver technical solutions to meet the requirements for the Air sector at the highest level Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 9th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Apr 17, 2024
Full time
Job title: Technology Architect Location: Warton/Samlesbury - We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: £72,000+ (dependent on skills and experience) - including executive benefits package, including PMI, car allowance and bonus What you'll be doing: Adopts and adapts appropriate systems design methods, tools and techniques selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches, and ensures they are applied effectively Works iteratively with design teams to ensure that the results of evaluations are understood and acted upon Makes recommendations and assesses and manages associated risks Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology Leads the development and implementation of a continuity management plan. Identifies information and communication systems that support the critical business processes and manages the relationship with specialists with authority for those systems Monitors the external environment to gather intelligence on emerging technologies. Assesses and documents the impacts, threats and opportunities to the organisation Creates reports and technology roadmaps and shares knowledge and insights with others. Assist the business in defining their systems requirements and advise on matters affecting technical standards, and information Your skills and experiences: Essential: Relevant vocational qualification or equivalent experience e.g. HNC / Prince 2 Foundation / Computer Science Degree A significant level of experience in the delivery of key projects across the project lifecycle Experience in Global collaboration and working with Overseas Partners Experience of working in the Government/Defence sector Desirable: Beneficial to be TOGAF trained Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. Air Sector Digital Architecture team: The Air Sector Digital Architecture team are working on a high-profile, leading-edge military programme requiring state of the art solutions, where you can be the catalyst for introducing innovation to its way of working and mindset. This is an exciting opportunity for someone who wants to work on cutting-edge implementations of digital IT systems and next-generation military aircraft As a key member of the FCAS team, you will have the chance to shape the future of defence technology, leveraging your expertise to develop, design and deliver technical solutions to meet the requirements for the Air sector at the highest level Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 9th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job Title: Supply Chain Project Manager - Resilience Location: Barrow-In-Furness We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Competitive What you'll be doing: Work across key Supply Chain business functions including supplier development, manufacturing engineering, programmes, engineering and production to drive supplier performance to BCCR resilience requirements and programme outcomes Provide coordination and guidance to stakeholders on opportunities for rate readiness, managing overall assessment and implementation of bridging plans, contribution of resource and accountability of teams Support the management of cost, schedule, and technical performance of teams in line with the business requirements and the contract Produce, coordinate, manage and communicate project data inputs and outputs to senior business forums and supplier reviews Assure team deliverables within cost, schedule and performance boundaries as defined in the contracts, associated Control Account Plans, and build programmes The identification of budgets and risks in support of Project Reporting for monthly Risk, CAM and CSR Meetings Your skills and experiences: Essential: Relevant professional qualification e.g., MCIPS, MSc, CEng, RICS, Prince2 Experience in Supply Chain Management and/or Programme Management Management, leadership, and business executive skills Desirable: Skills and experience at an executive level including Project Management, use of project management tools, product awareness, commercial acumen, engineering acumen, financial awareness, and effective influencing skills. Background in supply chain transformation, improvement and/or manufacturing readiness and engineering Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive The Supply Chain team: This is an exciting opportunity to join a new trailblazing team in the development and implementation of a unique and novel approach to scale, secure and sustain supply chain capacity to meet the challenges of future programmes. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation Closing Date: 26th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Apr 17, 2024
Full time
Job Title: Supply Chain Project Manager - Resilience Location: Barrow-In-Furness We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: Competitive What you'll be doing: Work across key Supply Chain business functions including supplier development, manufacturing engineering, programmes, engineering and production to drive supplier performance to BCCR resilience requirements and programme outcomes Provide coordination and guidance to stakeholders on opportunities for rate readiness, managing overall assessment and implementation of bridging plans, contribution of resource and accountability of teams Support the management of cost, schedule, and technical performance of teams in line with the business requirements and the contract Produce, coordinate, manage and communicate project data inputs and outputs to senior business forums and supplier reviews Assure team deliverables within cost, schedule and performance boundaries as defined in the contracts, associated Control Account Plans, and build programmes The identification of budgets and risks in support of Project Reporting for monthly Risk, CAM and CSR Meetings Your skills and experiences: Essential: Relevant professional qualification e.g., MCIPS, MSc, CEng, RICS, Prince2 Experience in Supply Chain Management and/or Programme Management Management, leadership, and business executive skills Desirable: Skills and experience at an executive level including Project Management, use of project management tools, product awareness, commercial acumen, engineering acumen, financial awareness, and effective influencing skills. Background in supply chain transformation, improvement and/or manufacturing readiness and engineering Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive The Supply Chain team: This is an exciting opportunity to join a new trailblazing team in the development and implementation of a unique and novel approach to scale, secure and sustain supply chain capacity to meet the challenges of future programmes. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. We welcome applications from all suitably qualified people, who are BAE Systems employees and have been in their current role for 12 months or longer. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation Closing Date: 26th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
NVIDIA's Worldwide Field Operations (WWFO) team is looking for a Data Science focused Solution Architect with expertise in Machine Learning (ML), Deep Learning (DL) and Data Science platforms. Exposure to inferencing technology (e.g., understanding of model compression techniques, model compilation or model serving) would be an added value. In our Solutions Architecture team, we work with the most exciting computing hardware and software, driving the latest breakthroughs in artificial intelligence. We need individuals who can enable customer productivity and develop lasting relationships with our technology partners, making NVIDIA an integral part of end-user solutions. We are looking for someone always thinking about artificial intelligence, someone who can maintain synergy in a fast paced, rapidly evolving field, someone able to coordinate efforts between corporate marketing, industry business development and engineering. You will be working with the latest HPC architectures coupled with the most advanced neural network models, changing the way people interact with technology. As a Solutions Architect, you will be the first line of technical expertise between NVIDIA and our customers. Your duties will vary from working on proof-of-concept demonstrations, to driving relationships with key executives and managers to evangelize accelerated computing. Dynamically engaging with developers, scientific researchers, data scientists, IT managers and senior leaders is a meaningful part of the Solutions Architect role and will give you experience with a range of partners and concerns. What You'll Be Doing: Develop and demonstrate solutions based on NVIDIA's state-of-the-art AI and ML software and hardware technologies to customers. Work directly with key customers to understand their technology and provide the best solutions. Perform in-depth analysis and optimization to ensure the best performance on GPU architecture systems. This includes support in optimization of both training and inference pipelines. Partner with Engineering, Product and Sales teams to develop, plan best suitable solutions for customers. Enable development and growth of product features through customer feedback and proof-of-concept evaluations. Build industry expertise and become a contributor in integrating NVIDIA technology into Enterprise Computing architectures. What We Need to See: Excellent verbal, written communication, and technical presentation skills in Japanese. Business level English communication is also a requirement. MS/PhD in Computer Science, Data Science, Electrical/Computer, or equivalent experience Engineering, Physics, Mathematics, other Engineering fields. 3+ years of academic and/or industry experience in fields related to machine learning, deep learning and/or data science. You are excited to work with multiple levels and teams across organizations (Engineering, Product, Sales and Marketing team). You are a self-starter with attitude for growth, passion for continuous learning and sharing findings across the team. Ways to Stand Out from The Crowd: Experience running large scale distributed DL training Background with working with larger transformer-based architectures Expertise with chatbot related technologies such as ASR, TTS, LLMs, or RAG Experience using DevOps technologies such as Docker, Kubernetes, Singularity, etc Understanding of HPC systems: data center design, high speed interconnect InfiniBand, cluster storage and scheduling related design and/or management experience NVIDIA is a Learning Machine NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI and the metaverse is transforming the world's largest industries and profoundly impacting society. Learn more about NVIDIA Company: JP02 NVIDIA Japan KK Qualifications: Language requirements: Specific requirements: Educational level: Level of experience (years): Senior (5+ years of experience) Tagged as: Clustering , Industry , Machine Learning , Neural Networks , NLP , Unspecified
Apr 16, 2024
Full time
NVIDIA's Worldwide Field Operations (WWFO) team is looking for a Data Science focused Solution Architect with expertise in Machine Learning (ML), Deep Learning (DL) and Data Science platforms. Exposure to inferencing technology (e.g., understanding of model compression techniques, model compilation or model serving) would be an added value. In our Solutions Architecture team, we work with the most exciting computing hardware and software, driving the latest breakthroughs in artificial intelligence. We need individuals who can enable customer productivity and develop lasting relationships with our technology partners, making NVIDIA an integral part of end-user solutions. We are looking for someone always thinking about artificial intelligence, someone who can maintain synergy in a fast paced, rapidly evolving field, someone able to coordinate efforts between corporate marketing, industry business development and engineering. You will be working with the latest HPC architectures coupled with the most advanced neural network models, changing the way people interact with technology. As a Solutions Architect, you will be the first line of technical expertise between NVIDIA and our customers. Your duties will vary from working on proof-of-concept demonstrations, to driving relationships with key executives and managers to evangelize accelerated computing. Dynamically engaging with developers, scientific researchers, data scientists, IT managers and senior leaders is a meaningful part of the Solutions Architect role and will give you experience with a range of partners and concerns. What You'll Be Doing: Develop and demonstrate solutions based on NVIDIA's state-of-the-art AI and ML software and hardware technologies to customers. Work directly with key customers to understand their technology and provide the best solutions. Perform in-depth analysis and optimization to ensure the best performance on GPU architecture systems. This includes support in optimization of both training and inference pipelines. Partner with Engineering, Product and Sales teams to develop, plan best suitable solutions for customers. Enable development and growth of product features through customer feedback and proof-of-concept evaluations. Build industry expertise and become a contributor in integrating NVIDIA technology into Enterprise Computing architectures. What We Need to See: Excellent verbal, written communication, and technical presentation skills in Japanese. Business level English communication is also a requirement. MS/PhD in Computer Science, Data Science, Electrical/Computer, or equivalent experience Engineering, Physics, Mathematics, other Engineering fields. 3+ years of academic and/or industry experience in fields related to machine learning, deep learning and/or data science. You are excited to work with multiple levels and teams across organizations (Engineering, Product, Sales and Marketing team). You are a self-starter with attitude for growth, passion for continuous learning and sharing findings across the team. Ways to Stand Out from The Crowd: Experience running large scale distributed DL training Background with working with larger transformer-based architectures Expertise with chatbot related technologies such as ASR, TTS, LLMs, or RAG Experience using DevOps technologies such as Docker, Kubernetes, Singularity, etc Understanding of HPC systems: data center design, high speed interconnect InfiniBand, cluster storage and scheduling related design and/or management experience NVIDIA is a Learning Machine NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI and the metaverse is transforming the world's largest industries and profoundly impacting society. Learn more about NVIDIA Company: JP02 NVIDIA Japan KK Qualifications: Language requirements: Specific requirements: Educational level: Level of experience (years): Senior (5+ years of experience) Tagged as: Clustering , Industry , Machine Learning , Neural Networks , NLP , Unspecified
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we d love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients. You ll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You ll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs + Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity + Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports + Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance + Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy + Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients + Experience delivering both waterfall and agile projects in an agency environment + Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication + Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders + Enjoy working with and gaining an understanding of digital solutions + Proud of providing exceptional service and quality, ensuring a happy client What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working with at least 2 days in the office + And more ! Your Experience / Background / Previous Roles May Include: Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Apr 16, 2024
Full time
Are you ready to join an award-winning team crafting digital experiences for the likes of HMV, YO!, Optibac & De Beers. This is an exciting opportunity to join a leading digital agency in an exciting hybrid role. If you have relevant experience within Account Management in a Digital or Agency capacity, we d love to hear from you! Role info: Digital Delivery Account Manager Witney / Oxford Oxfordshire Based Hybrid Home Working 2-3 days £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product / Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall and Agile Projects About us: Founded in 2010, we are extremely proud to be recognised as an award-winning, leading and accredited UK Microsoft Gold Partner, Kentico Xperience Gold Partner with Quality Expert status, and Kontent Premium Partner. Our main studio is based in Witney, Oxfordshire, and our team of experts continue to this day to practise our founding partners focus and ethos. Whether it be a mid-tier web or enterprise level eCommerce solution, we curate purposeful and performant digital online experiences that deliver commercial impact. We work together and learn from each other to craft award-winning digital projects for our clients that ultimately make their customers happy. We adopt a robust collaborative approach with all our clients to capture and explore ideas, unearth key goals, and provide honest direction. Cultural fit is incredibly important to us as when we re aligned everything in the world feels just that little bit better, so we re building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention to detail and are supportive Inquisitive we do not make assumptions The Digital Delivery Account Manager Opportunity: As Digital Delivery Account Manager, you will look after the end-to-end delivery of purposeful digital solutions, while maintaining strong partnerships with our high-profile and varied clients. You ll be working in a multi-disciplinary team of talented individuals who are equally passionate and collaborative. You ll be the main point of contact for your clients and internal development team. Key Responsibilities: + Being responsible for account and project planning with efficient team scheduling to ensure delivery to scope, time, budget, meeting quality and KPIs + Managing several diverse, engaging clients and build strong long-term partnerships with key pro-activity + Diligently controlling and owning the end-to-end delivery process balancing profitability and quality, risk and change, retainers, monitoring progress and producing thorough scoping documentation and status reports + Coordinating and leading a joined up internal team of experts to scope digital marketing, web builds, performance driven solution changes and ongoing support and maintenance + Thoroughly understanding our clients and their business, with the ability and knowledge of our solutions to proactively suggest solutions and provide digital consultancy + Preparation and ongoing maintenance of appropriate project documentation in each phase What we are looking for: + A confident and collaborative individual who is passionate about delivering high quality solutions to clients + Experience delivering both waterfall and agile projects in an agency environment + Process-driven and able to show outstanding attention to detail to ensure consistent quality for both client and internal communication + Able to effectively communicate with all stakeholders, from developers in your team to C-Suite client stakeholders + Enjoy working with and gaining an understanding of digital solutions + Proud of providing exceptional service and quality, ensuring a happy client What s on Offer: + 25-30 days leave + Private medical + Contributory pension + EV leasing + Hybrid working with at least 2 days in the office + And more ! Your Experience / Background / Previous Roles May Include: Digital Account Executive, Customer Success, Digital Client Relations Manager, Client Engagement, Client Experience Manager, Account Support Specialist, Agency Service Delivery, ATS, Kentico, CRM, Digital Service Delivery Partner. Sound like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner Recruitment Revolution on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Enterprise Architect - Moniepoint GB Who we are Moniepoint Group is a financial technology company digitizing Africa's real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway. etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses. Having been able to build this self-sustaining, profitable business solving problems in Nigeria, we want to help everyone around the world seamlessly trade (or remit) with African businesses and individuals, so we are launching our UK and international financial services' business which will be headquartered in the UK. Moniepoint GB is going to be a huge, impactful business now, and in the future. About the role Location : United Kingdom (full-time) As an Enterprise Architect at Moniepoint GB, you'll play a pivotal role in defining and implementing strategic initiatives to align our architecture with the business objectives. You will be responsible for designing and overseeing the implementation of enterprise-wide systems and infrastructure that support Moniepoint GB's need for scalability, security, and efficiency. What you will do: Translate product requirements into architectural documents and diagrams Maintain architectural documents and ensure they are always updated to reflect the current state of the application. Make architectural decisions with respect to any feature that's to be added to an application Ensure that the architectural direction of an application is in line with the strategic direction of the product. Perform code reviews and ensures efficient code engineering Ensure applications are implemented using software engineering best practices Be responsible for the stability and reliability of products under your purview Create and enforce processes that improve developer efficiency and productivity Participate in the screening of engineers for hire Provide mentorship to young engineers. To succeed in this role, we think you should have At least 5 years proven experience as a Software Architect or Lead Software Engineer Experience in software development and coding in Java Programming Language Excellent knowledge of software and application design and architecture Excellent knowledge of UML and other modeling methods Familiarity with HTML/CSS, JavaScript and UI/UX design Understanding of software quality assurance principles A technical mindset with great attention to detail High quality organizational and leadership skills Outstanding communication and presentation abilities Some of the technologies you'll get to work with Java (latest versions) Spring and Spring Boot Docker and Kubernetes PostgreSQL, DynamoDB, Elastic search Microservices architecture on AWS What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation - You'll receive an attractive salary, pension, health insurance,annual bonus, plus other benefits. What to expect in the hiring process A preliminary phone call with one of our recruiters A take-home coding exercise. A technical panel interview session with the Engineering Team A behavioral and technical interview with a member of the Executive team. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Apr 16, 2024
Full time
Enterprise Architect - Moniepoint GB Who we are Moniepoint Group is a financial technology company digitizing Africa's real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed. At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway. etc. We leverage artificial intelligence and data to make our decisions, but also have the technology and data-driven best practices used to support our businesses. Having been able to build this self-sustaining, profitable business solving problems in Nigeria, we want to help everyone around the world seamlessly trade (or remit) with African businesses and individuals, so we are launching our UK and international financial services' business which will be headquartered in the UK. Moniepoint GB is going to be a huge, impactful business now, and in the future. About the role Location : United Kingdom (full-time) As an Enterprise Architect at Moniepoint GB, you'll play a pivotal role in defining and implementing strategic initiatives to align our architecture with the business objectives. You will be responsible for designing and overseeing the implementation of enterprise-wide systems and infrastructure that support Moniepoint GB's need for scalability, security, and efficiency. What you will do: Translate product requirements into architectural documents and diagrams Maintain architectural documents and ensure they are always updated to reflect the current state of the application. Make architectural decisions with respect to any feature that's to be added to an application Ensure that the architectural direction of an application is in line with the strategic direction of the product. Perform code reviews and ensures efficient code engineering Ensure applications are implemented using software engineering best practices Be responsible for the stability and reliability of products under your purview Create and enforce processes that improve developer efficiency and productivity Participate in the screening of engineers for hire Provide mentorship to young engineers. To succeed in this role, we think you should have At least 5 years proven experience as a Software Architect or Lead Software Engineer Experience in software development and coding in Java Programming Language Excellent knowledge of software and application design and architecture Excellent knowledge of UML and other modeling methods Familiarity with HTML/CSS, JavaScript and UI/UX design Understanding of software quality assurance principles A technical mindset with great attention to detail High quality organizational and leadership skills Outstanding communication and presentation abilities Some of the technologies you'll get to work with Java (latest versions) Spring and Spring Boot Docker and Kubernetes PostgreSQL, DynamoDB, Elastic search Microservices architecture on AWS What we can offer you Culture -We put our people first and prioritize the well-being of every team member. We've built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. Compensation - You'll receive an attractive salary, pension, health insurance,annual bonus, plus other benefits. What to expect in the hiring process A preliminary phone call with one of our recruiters A take-home coding exercise. A technical panel interview session with the Engineering Team A behavioral and technical interview with a member of the Executive team. Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.
Are you passionate about addressing the societal injustices faced by disabled people? Do you have the skills to lead the Board of a fast-growing, ambitious charity providing support and making a tangible difference in the lives of adults with learning disabilities and autism? Share Community is seeking a Chair for our Board of Trustees, and up to three further Trustees to fill upcoming vacancies on our Board. Role: Chair, Share Community The Chair is a crucial role for Share, working closely with the Chief Executive to provide inspirational leadership, and ensure the charity delivers its mission and vision. Alongside all the other trustees the Chair will provide oversight of the Charity's governance and strategic direction. The Chair will be committed to reducing the social injustice faced by disabled people, and model Share's organisational values: we're inclusive, supportive and ambitious and work with kindness, integrity and respect. The principal responsibilities of the Chair include: Leading the trustee body in ensuring that it fulfils its responsibilities for the governance of Share Community; Working in partnership with the Chief Executive, Executive Team and other trustees to ensure the charity delivers on its strategic and charitable objectives, vision, purpose and values; Ensuring that the Board reviews strategic issues, risks and opportunities on a regular basis, and can satisfy itself that systems are in place to take advantage of opportunities and mitigate risks. Share is seeking a leader with experience at Board level as either a Trustee or Executive Director. Previous experience as a Chair is not a requirement of the role. Role: Trustee, Share Community Share's trustee team has responsibility for overseeing strategy and performance. Share currently has ten trustees, and in light of some current trustees coming to the end of their term, is looking to recruit three more with the enthusiasm, skills and commitment we need to help guide Share through the next phase of its development. Prospective Trustees must have a commitment to Share's vision and values, and a passion for making a difference in the lives of disabled people. Share is particularly keen to encourage applications from individuals with specific experience of: Fundraising, particularly growing or diversifying income streams; Property and estates management; Setting up or running a social enterprise. Share is looking for people with or without Board level experience, and we would welcome applications from adults of all ages. Representation Share believes strongly that diversity of thought and experience directly contributes to better organisational outcomes, and that the composition of the Charity's leadership should be reflective of the diversity of Share's student body. Share is therefore particularly keen to encourage applications for the Chair and Trustee roles from groups currently under-represented on the Board, including people who have lived experience of disability or caring for someone with a disability, those from minoritised ethnic backgrounds, and men. About Share Share is a charity based in Wandsworth and Lambeth, working with adults with learning disabilities and autism. The story of Share began in 1972, when a group of disabled people came together as a self-help group to improve employment and training opportunities for disabled people. Over the years, Share has grown and evolved, responding to changing needs and opportunities. Share appointed a new Chief Executive in 2022, and the Charity is in the second year of a three-year strategy . Delivery of our strategy will help Share achieve its mission of providing a safe, empowering and progressive experience where disabled adults can develop their skills, wellbeing and purpose to enable them to live happier, healthier and more independent lives. Share principally supports people from south west London, with the majority of students coming from Wandsworth and Lambeth. Share currently operates from four sites and supports more than 160 students each week across our range of programmes which focus on personal development, independent living skills, and employability. Share's vision is to live in a world where disabled adults are genuinely valued and included, can make choices and have the freedom to fulfil their ambitions. Share is inclusive, supportive and ambitious and works with kindness, integrity and respect.
Apr 16, 2024
Full time
Are you passionate about addressing the societal injustices faced by disabled people? Do you have the skills to lead the Board of a fast-growing, ambitious charity providing support and making a tangible difference in the lives of adults with learning disabilities and autism? Share Community is seeking a Chair for our Board of Trustees, and up to three further Trustees to fill upcoming vacancies on our Board. Role: Chair, Share Community The Chair is a crucial role for Share, working closely with the Chief Executive to provide inspirational leadership, and ensure the charity delivers its mission and vision. Alongside all the other trustees the Chair will provide oversight of the Charity's governance and strategic direction. The Chair will be committed to reducing the social injustice faced by disabled people, and model Share's organisational values: we're inclusive, supportive and ambitious and work with kindness, integrity and respect. The principal responsibilities of the Chair include: Leading the trustee body in ensuring that it fulfils its responsibilities for the governance of Share Community; Working in partnership with the Chief Executive, Executive Team and other trustees to ensure the charity delivers on its strategic and charitable objectives, vision, purpose and values; Ensuring that the Board reviews strategic issues, risks and opportunities on a regular basis, and can satisfy itself that systems are in place to take advantage of opportunities and mitigate risks. Share is seeking a leader with experience at Board level as either a Trustee or Executive Director. Previous experience as a Chair is not a requirement of the role. Role: Trustee, Share Community Share's trustee team has responsibility for overseeing strategy and performance. Share currently has ten trustees, and in light of some current trustees coming to the end of their term, is looking to recruit three more with the enthusiasm, skills and commitment we need to help guide Share through the next phase of its development. Prospective Trustees must have a commitment to Share's vision and values, and a passion for making a difference in the lives of disabled people. Share is particularly keen to encourage applications from individuals with specific experience of: Fundraising, particularly growing or diversifying income streams; Property and estates management; Setting up or running a social enterprise. Share is looking for people with or without Board level experience, and we would welcome applications from adults of all ages. Representation Share believes strongly that diversity of thought and experience directly contributes to better organisational outcomes, and that the composition of the Charity's leadership should be reflective of the diversity of Share's student body. Share is therefore particularly keen to encourage applications for the Chair and Trustee roles from groups currently under-represented on the Board, including people who have lived experience of disability or caring for someone with a disability, those from minoritised ethnic backgrounds, and men. About Share Share is a charity based in Wandsworth and Lambeth, working with adults with learning disabilities and autism. The story of Share began in 1972, when a group of disabled people came together as a self-help group to improve employment and training opportunities for disabled people. Over the years, Share has grown and evolved, responding to changing needs and opportunities. Share appointed a new Chief Executive in 2022, and the Charity is in the second year of a three-year strategy . Delivery of our strategy will help Share achieve its mission of providing a safe, empowering and progressive experience where disabled adults can develop their skills, wellbeing and purpose to enable them to live happier, healthier and more independent lives. Share principally supports people from south west London, with the majority of students coming from Wandsworth and Lambeth. Share currently operates from four sites and supports more than 160 students each week across our range of programmes which focus on personal development, independent living skills, and employability. Share's vision is to live in a world where disabled adults are genuinely valued and included, can make choices and have the freedom to fulfil their ambitions. Share is inclusive, supportive and ambitious and works with kindness, integrity and respect.
Job order - J(Apply online only) - Permanent Full Time Title Client Director for Growth Category DCS Role City London, England - London, United Kingdom Job Description Client Director for Growth Position Description A profound and radical change to traditional Business models is underway and at CGI, we are at the forefront of developing and implementing technologies and business processes that will shape tomorrows marketplace. We are looking for a Client Director focussed on growth to work in our London Metro who will have business development responsibility, for new logos acquisition across commercial and/or public sector accounts in the Greater London Region. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Your future duties and responsibilities Leveraging both our global solutions and services and our teams across our Global Delivery Centres you will: Develop and maintain strong relationships with new prospects and clients within the Greater London Region Win new logo business taking overall responsibility for the full sales cycle from prospecting through to closure Collaborate with internal marketing functions and service line leads to develop and deliver compelling go to market activities for assigned territories/sectors Work with delivery teams to ensure quality of services delivered in line with client commitments Foster the development of the teams capabilities and expertise in line with client needs/market evolution Recruit, assign and support the career development of team members Required qualifications to be successful in this role You will have experience of the IT managed services and consultancy industry including specific experience in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across one or more of the following sectors Healthcare/Local Government/Higher Education/Transport and Logistics/Retail in the Greater London Region, you will have held previous roles in Business Development and/or Account Management and will be able to demonstrate experience in the following areas: Consultative, customer-oriented with the ability to present to audiences of different stakeholders and size (e.g., executives, clients, technical peers, non-technical professionals) Strong analytical and problem solving abilities with demonstrable experience in facilitating and articulating client issues Being creative, but with a keen attention to detail and ability to articulate complex business and technical issues Thrive in a team environment and lead the team Team-oriented focus, knowledge sharing and expectation management with all project team resources Achieving new logo acquisition and growth within large/strategic accounts, including branching out into new areas as well as farming existing clients Deal-sizes probably in the region of 5m - 10m in areas such as project services, consulting services, managed services and/or IT outsourcing Networking, prospecting and lead/pipeline generation. Bid management, deal-shaping, proposal writing and financial modelling Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Business Development Delivery Management Leadership Management Consulting Reference (phone number removed)
Apr 16, 2024
Full time
Job order - J(Apply online only) - Permanent Full Time Title Client Director for Growth Category DCS Role City London, England - London, United Kingdom Job Description Client Director for Growth Position Description A profound and radical change to traditional Business models is underway and at CGI, we are at the forefront of developing and implementing technologies and business processes that will shape tomorrows marketplace. We are looking for a Client Director focussed on growth to work in our London Metro who will have business development responsibility, for new logos acquisition across commercial and/or public sector accounts in the Greater London Region. CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the Worlds Best Employers by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and youll be part of an open, friendly community of experts. Well train and support you in taking your career wherever you want it to go. Your future duties and responsibilities Leveraging both our global solutions and services and our teams across our Global Delivery Centres you will: Develop and maintain strong relationships with new prospects and clients within the Greater London Region Win new logo business taking overall responsibility for the full sales cycle from prospecting through to closure Collaborate with internal marketing functions and service line leads to develop and deliver compelling go to market activities for assigned territories/sectors Work with delivery teams to ensure quality of services delivered in line with client commitments Foster the development of the teams capabilities and expertise in line with client needs/market evolution Recruit, assign and support the career development of team members Required qualifications to be successful in this role You will have experience of the IT managed services and consultancy industry including specific experience in the sale and delivery of outsourcing services, systems integration and consulting projects and services. With a successful track record of growing business and managing relationships across one or more of the following sectors Healthcare/Local Government/Higher Education/Transport and Logistics/Retail in the Greater London Region, you will have held previous roles in Business Development and/or Account Management and will be able to demonstrate experience in the following areas: Consultative, customer-oriented with the ability to present to audiences of different stakeholders and size (e.g., executives, clients, technical peers, non-technical professionals) Strong analytical and problem solving abilities with demonstrable experience in facilitating and articulating client issues Being creative, but with a keen attention to detail and ability to articulate complex business and technical issues Thrive in a team environment and lead the team Team-oriented focus, knowledge sharing and expectation management with all project team resources Achieving new logo acquisition and growth within large/strategic accounts, including branching out into new areas as well as farming existing clients Deal-sizes probably in the region of 5m - 10m in areas such as project services, consulting services, managed services and/or IT outsourcing Networking, prospecting and lead/pipeline generation. Bid management, deal-shaping, proposal writing and financial modelling Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, youll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction. Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our teamone of the largest IT and business consulting services firms in the world. Skills Business Development Delivery Management Leadership Management Consulting Reference (phone number removed)
Elevation Recruitment Group are seeking a dynamic eCommerce Project and Implementation Manager to join one of key clients expanding eComm team. Hybrid min 2 days a week from site in Bradford Salary £50,000 - £60,000 This role requires a hands-on approach, combining implementation prowess with project management skills to spearhead initiatives that catalyse tangible change for both consumers and the business. In this role, you'll be responsible for overseeing eCommerce projects, ranging from front-end enhancements to cross-functional endeavours involving departments like Warehouse, Product, and IT. Your expertise will be instrumental in implementing initiatives, enhancing operational efficiency, and enriching consumer experiences from inception to full integration. Key Responsibilities: Define and execute eCommerce-specific and cross-functional projects aligned with strategic objectives and operational needs Take ownership of the eCommerce technical development roadmap, driving key initiatives, technological enhancements, and system integrations Manage and prioritize the eCommerce project backlog and technical development roadmap Develop a deep operational understanding of core systems to ensure seamless alignment between projects and Business-As-Usual (BAU) activities Foster cross-departmental collaboration to ensure effective project support across internal teams Analyse project outcomes and operational processes to identify areas for improvement, leveraging data-driven insights Serve as the primary liaison with key stakeholders, including executive management, Merchandising, Marketing, Development, and IT Stay updated on technological advancements and eCommerce best practices to serve as a technical expert Utilise eCommerce analytics tools to monitor key performance metrics and identify growth opportunities We are keen to speak with eCommerce Project Management Professionals who possess the following skills & experience Solid technical understanding of core BAU systems and technologies Familiarity with operational considerations in supporting a growing eCommerce business Experience delivering technological change, preferably within an eCommerce platform Proven track record of managing projects and driving cross-functional collaboration Demonstrated ability to navigate challenges with agility and maintain strategic alignment Efficient, proactive attitude with hands-on implementation experience Adaptability to manage multiple projects concurrently and adapt to evolving priorities Passion for staying abreast of eCommerce trends and technologies to drive platform and process improvements Project management qualifications and experience with Shopify are advantageous
Apr 16, 2024
Full time
Elevation Recruitment Group are seeking a dynamic eCommerce Project and Implementation Manager to join one of key clients expanding eComm team. Hybrid min 2 days a week from site in Bradford Salary £50,000 - £60,000 This role requires a hands-on approach, combining implementation prowess with project management skills to spearhead initiatives that catalyse tangible change for both consumers and the business. In this role, you'll be responsible for overseeing eCommerce projects, ranging from front-end enhancements to cross-functional endeavours involving departments like Warehouse, Product, and IT. Your expertise will be instrumental in implementing initiatives, enhancing operational efficiency, and enriching consumer experiences from inception to full integration. Key Responsibilities: Define and execute eCommerce-specific and cross-functional projects aligned with strategic objectives and operational needs Take ownership of the eCommerce technical development roadmap, driving key initiatives, technological enhancements, and system integrations Manage and prioritize the eCommerce project backlog and technical development roadmap Develop a deep operational understanding of core systems to ensure seamless alignment between projects and Business-As-Usual (BAU) activities Foster cross-departmental collaboration to ensure effective project support across internal teams Analyse project outcomes and operational processes to identify areas for improvement, leveraging data-driven insights Serve as the primary liaison with key stakeholders, including executive management, Merchandising, Marketing, Development, and IT Stay updated on technological advancements and eCommerce best practices to serve as a technical expert Utilise eCommerce analytics tools to monitor key performance metrics and identify growth opportunities We are keen to speak with eCommerce Project Management Professionals who possess the following skills & experience Solid technical understanding of core BAU systems and technologies Familiarity with operational considerations in supporting a growing eCommerce business Experience delivering technological change, preferably within an eCommerce platform Proven track record of managing projects and driving cross-functional collaboration Demonstrated ability to navigate challenges with agility and maintain strategic alignment Efficient, proactive attitude with hands-on implementation experience Adaptability to manage multiple projects concurrently and adapt to evolving priorities Passion for staying abreast of eCommerce trends and technologies to drive platform and process improvements Project management qualifications and experience with Shopify are advantageous
The post holder will be required to provide impactful analysis and insights across a range of areas, including some of the public sector body's six sectors, and the cross cutting themes of levelling up, net zero, and environment and climate resilience. You will participate in external engagement both to test and validate analysis and to promote past work by the public sector body to influence positions. Client Details This public sector body provides the government with impartial, expert advice on major long term infrastructure challenges. It is an executive agency of HM Treasury. Description The public sector body's work is highly varied, and analysts can expect to develop deep knowledge across some sectors as well as apply their skills flexibly across a range of other areas. The public sector body's work plan for 2024 includes analysis of electricity distribution networks, water quality, and infrastructure costs and needs Analytical Advisors to support it, ensuring its work is founded on the best available evidence. An indicative list of priorities for these roles could include: Applying and developing existing modelling which looks at the impact of policy recommendations on different groups of people (distributional analysis) Working with senior analysts to deliver analysis on projects including: electricity distribution networks; modelling demand, creating scenarios and taking a strategic view of the system; infrastructure costs; international benchmarking of data, communicating complex frameworks and systems thinking; water quality and wastewater; understanding investment in water quality, linking to environmental outcomes; wider analysis projects: economic regulation and commercial insights; public spending frameworks and fiscal analysis, and applying natural capital frameworks to economic infrastructure. Developing and leveraging relationships with analysts in government, industry and academia to advise and steer the public sector body's work Supporting the wider analytical team with quality assurance The post holder will be required to provide impactful analysis and insights across a range of areas, including some of the public sector body's six sectors, and the cross-cutting themes of levelling up, net zero, and environment and climate resilience. Analysts typically lead development of the quantitative evidence base underpinning our projects, drawing from theories and methods used commonly in economics, operational research and social research. Analysts work closely with policy and communications experts, and experts across government departments, academia and industry. As a small analytical team there is a focus on working together, sharing ideas and supporting each other's development. The post holders can expect to work with consultants, they will participate in external engagement both to test and validate analysis and to promote past work, and may get involved in report writing. As a small organisation, there is significant opportunity to get exposure to senior officials, Commissioners and business leaders. Profile I am recruiting for an experienced analyst with a keen interest in infrastructure analysis, the ability to break down complex real-world problems into practical analytical steps, and experience of delivering quality-assured quantitative insights at pace. The successful candidate will provide high-quality analysis and advice to this executive agency of HM Treasury. Essential behaviours, experience and technical skills: Please note that you will need to refer to the below in your application form. Good analytical skills with experience of applying quantitative analytical skills in a policy/strategy-facing role, including the ability to deliver high quality, clearly communicated and influential quantitative analysis. Strong Microsoft Excel skills, experience of producing analysis of social or economic policy using large datasets and dealing with complex spreadsheets. Good to have proficient knowledge of working in R, with the ability to develop new models and to review, update and manage existing models, and apply these to real-world policy questions. Communicate with others in a clear, honest and enthusiastic way. Explain complex issues in a way that is easy to understand and communicate effectively in writing. Good interpersonal skills and the ability to form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support. Have an understanding and knowledge of how the role fits with and supports the organisation's objectives and the wider public needs, and understanding how wider changes in the political and regulatory landscape can impact the sector. Knowledge and experience of analysis of digital, energy, flooding, transport, waste and water would be an advantage in these roles but is not essential. The exact remit of the posts to be agreed based on expertise, interests and profession. The analytical advisor role is open to all who can demonstrate relevant analytical experience, including existing members of one of the government analytical professions (e.g. GORS, GES, GSS, GSR). Qualifications Degree in a relevant analytical subject (statistics, economics, mathematics, operational research, data science etc). Job Offer A salary range of GBP £38,500 - £45,500 per year. 25 days' annual leave (rising to 30 after 5 years), plus 8 public holidays (unless you have a legacy arrangement as an existing civil servant). Flexible working patterns. Access to a generous Defined Benefit pension scheme with employer contributions. An inclusive and supportive work environment.
Apr 16, 2024
Full time
The post holder will be required to provide impactful analysis and insights across a range of areas, including some of the public sector body's six sectors, and the cross cutting themes of levelling up, net zero, and environment and climate resilience. You will participate in external engagement both to test and validate analysis and to promote past work by the public sector body to influence positions. Client Details This public sector body provides the government with impartial, expert advice on major long term infrastructure challenges. It is an executive agency of HM Treasury. Description The public sector body's work is highly varied, and analysts can expect to develop deep knowledge across some sectors as well as apply their skills flexibly across a range of other areas. The public sector body's work plan for 2024 includes analysis of electricity distribution networks, water quality, and infrastructure costs and needs Analytical Advisors to support it, ensuring its work is founded on the best available evidence. An indicative list of priorities for these roles could include: Applying and developing existing modelling which looks at the impact of policy recommendations on different groups of people (distributional analysis) Working with senior analysts to deliver analysis on projects including: electricity distribution networks; modelling demand, creating scenarios and taking a strategic view of the system; infrastructure costs; international benchmarking of data, communicating complex frameworks and systems thinking; water quality and wastewater; understanding investment in water quality, linking to environmental outcomes; wider analysis projects: economic regulation and commercial insights; public spending frameworks and fiscal analysis, and applying natural capital frameworks to economic infrastructure. Developing and leveraging relationships with analysts in government, industry and academia to advise and steer the public sector body's work Supporting the wider analytical team with quality assurance The post holder will be required to provide impactful analysis and insights across a range of areas, including some of the public sector body's six sectors, and the cross-cutting themes of levelling up, net zero, and environment and climate resilience. Analysts typically lead development of the quantitative evidence base underpinning our projects, drawing from theories and methods used commonly in economics, operational research and social research. Analysts work closely with policy and communications experts, and experts across government departments, academia and industry. As a small analytical team there is a focus on working together, sharing ideas and supporting each other's development. The post holders can expect to work with consultants, they will participate in external engagement both to test and validate analysis and to promote past work, and may get involved in report writing. As a small organisation, there is significant opportunity to get exposure to senior officials, Commissioners and business leaders. Profile I am recruiting for an experienced analyst with a keen interest in infrastructure analysis, the ability to break down complex real-world problems into practical analytical steps, and experience of delivering quality-assured quantitative insights at pace. The successful candidate will provide high-quality analysis and advice to this executive agency of HM Treasury. Essential behaviours, experience and technical skills: Please note that you will need to refer to the below in your application form. Good analytical skills with experience of applying quantitative analytical skills in a policy/strategy-facing role, including the ability to deliver high quality, clearly communicated and influential quantitative analysis. Strong Microsoft Excel skills, experience of producing analysis of social or economic policy using large datasets and dealing with complex spreadsheets. Good to have proficient knowledge of working in R, with the ability to develop new models and to review, update and manage existing models, and apply these to real-world policy questions. Communicate with others in a clear, honest and enthusiastic way. Explain complex issues in a way that is easy to understand and communicate effectively in writing. Good interpersonal skills and the ability to form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support. Have an understanding and knowledge of how the role fits with and supports the organisation's objectives and the wider public needs, and understanding how wider changes in the political and regulatory landscape can impact the sector. Knowledge and experience of analysis of digital, energy, flooding, transport, waste and water would be an advantage in these roles but is not essential. The exact remit of the posts to be agreed based on expertise, interests and profession. The analytical advisor role is open to all who can demonstrate relevant analytical experience, including existing members of one of the government analytical professions (e.g. GORS, GES, GSS, GSR). Qualifications Degree in a relevant analytical subject (statistics, economics, mathematics, operational research, data science etc). Job Offer A salary range of GBP £38,500 - £45,500 per year. 25 days' annual leave (rising to 30 after 5 years), plus 8 public holidays (unless you have a legacy arrangement as an existing civil servant). Flexible working patterns. Access to a generous Defined Benefit pension scheme with employer contributions. An inclusive and supportive work environment.
Business Support & Data Administrator Bedford (2-3 days per week) and Luton (as required) The Organisation Launched in 2014, YouTurn Futures is an exciting, innovative, multi award winning charity working in the criminal justice sector. We aim to reduce reoffending and crime, combat anti-social behaviour and promote social inclusion.We're currently looking for a Business Support & Data Administrator to join our team on a full-time basis, working 35 hours per week, for a one year fixed term contract. The Benefits - Salary of circa £22,000 per annum, depending on experience- Generous and enhanced pension scheme- 29 days' holiday pro rata + bank holidays- The opportunity to join a small, friendly and empowered team that are positively changing lives- Hybrid working opportunities- Supported L&D opportunities for professional development- Savings at hundreds of retailers with our employee discount scheme- Kind and caring colleagues that work as a team- Supportive and progressive management culture that is focused on outcomes and employee wellbeingThis is a fantastic opportunity for an experienced administrator with experience of using case management systems to step into a meaningful role with our impactful organisation.You'll be playing a pivotal part in our operations, enabling us to continue supporting ex-offenders, preventing crime and promoting social inclusion, therefore contributing to a safer and more inclusive society.What's more, you'll get to enjoy the flexibility of a hybrid working model, embracing the best of both worlds as you collaborate with colleagues in person and remotely, ensuring a healthy work-life balance that suits your needs. The Role As a Business Support & Data Administrator, you will provide high quality administrative support to a number of our business areas and partner agencies. Your role will involve working in Bedford for two-three days per week and Luton as required.Specifically, you will provide general administration support, attend monthly meetings, take minutes, act as the key point of contact for information, update spreadsheets and provide basic statistical data.Working alongside our Direction Team, you will support the planning and marketing of our upcoming forums and other events, inviting delegates and communicating with attendees.Your role will also involve:- Collecting analytical data relating to website traffic and updating quarterly reports- Updating our websites and social media accounts- Recording and gathering data from service user feedback surveys- Updating our case management systems About You To be considered as a Business Support & Data Administrator, you will need:- General administration experience- Experience of using case management systems- Minute taking experience- The ability to handle sensitive and confidential informationPlease note, you will need to arrange your own transport for any travel across Bedfordshire.You will be required to complete a Disclosure Barring Service (DBS) check.Other organisations may call this role Administrator, Administrative Assistant, Office Assistant, Office Co-ordinator, Executive Assistant, Personal Assistant, EA, PA, or Charity Administrator.Webrecruit and YouTurn are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a rewarding role as a Business Support & Data Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Apr 16, 2024
Full time
Business Support & Data Administrator Bedford (2-3 days per week) and Luton (as required) The Organisation Launched in 2014, YouTurn Futures is an exciting, innovative, multi award winning charity working in the criminal justice sector. We aim to reduce reoffending and crime, combat anti-social behaviour and promote social inclusion.We're currently looking for a Business Support & Data Administrator to join our team on a full-time basis, working 35 hours per week, for a one year fixed term contract. The Benefits - Salary of circa £22,000 per annum, depending on experience- Generous and enhanced pension scheme- 29 days' holiday pro rata + bank holidays- The opportunity to join a small, friendly and empowered team that are positively changing lives- Hybrid working opportunities- Supported L&D opportunities for professional development- Savings at hundreds of retailers with our employee discount scheme- Kind and caring colleagues that work as a team- Supportive and progressive management culture that is focused on outcomes and employee wellbeingThis is a fantastic opportunity for an experienced administrator with experience of using case management systems to step into a meaningful role with our impactful organisation.You'll be playing a pivotal part in our operations, enabling us to continue supporting ex-offenders, preventing crime and promoting social inclusion, therefore contributing to a safer and more inclusive society.What's more, you'll get to enjoy the flexibility of a hybrid working model, embracing the best of both worlds as you collaborate with colleagues in person and remotely, ensuring a healthy work-life balance that suits your needs. The Role As a Business Support & Data Administrator, you will provide high quality administrative support to a number of our business areas and partner agencies. Your role will involve working in Bedford for two-three days per week and Luton as required.Specifically, you will provide general administration support, attend monthly meetings, take minutes, act as the key point of contact for information, update spreadsheets and provide basic statistical data.Working alongside our Direction Team, you will support the planning and marketing of our upcoming forums and other events, inviting delegates and communicating with attendees.Your role will also involve:- Collecting analytical data relating to website traffic and updating quarterly reports- Updating our websites and social media accounts- Recording and gathering data from service user feedback surveys- Updating our case management systems About You To be considered as a Business Support & Data Administrator, you will need:- General administration experience- Experience of using case management systems- Minute taking experience- The ability to handle sensitive and confidential informationPlease note, you will need to arrange your own transport for any travel across Bedfordshire.You will be required to complete a Disclosure Barring Service (DBS) check.Other organisations may call this role Administrator, Administrative Assistant, Office Assistant, Office Co-ordinator, Executive Assistant, Personal Assistant, EA, PA, or Charity Administrator.Webrecruit and YouTurn are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you're looking for a rewarding role as a Business Support & Data Administrator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Leading firm have an opportunity for a Data Assistant to work alongside theHeadofIT&Data, to supportthe technological andanalyticsolutions department, while supporting a hugely collaborative team with their IT, research, and Data requirements. You will work alongside the company stakeholders to: Manage and supporting the organisation's database (Dynamics365) nline with Data Protection legislation. o Datamanagement and setup and running of reports and dashboards. o Importandexportofdata and synchronisationofdatawithothersystems o ManagetheDataManagementmailbox and providedatabaseandrecordkeepingsupport o Research,collect,organiseandupdatedata and administerdatarequests o Liaise with various departments providing expert advice TakeresponsibilityforcompanydataoutsideDynamics,and champion data unification. Ensureallcompanydataprocessesareinlinewithdata protection Keepuptodatewithdevelopmentsindataprotectionand privacy landscape Contribute to ongoing platforms improvement project managing improvements and upgrades to CRM Manage data collection forms and the collected data on applicable platforms Supporting the organisation with general support for the IT function: o ManagetheITrequestmailbox and troubleshootingITissues o Liaising with IT service provider to raise tickets and end to end management of IT ticket portal If you enjoy using your analytical skills and ensuring data is managed effectively, this is the role for you! Your wonderful communication, research, problem solving and ability to use your initiative will be utilized on a daily basis. If you have data / analytical skills, we would love to hear from you! Location: Blackfriars / St Pauls / Farringdon - hybrid working just 2 days in the London office Hours: 35 hours PLEASE NOTE We are an agency and strive to respond to all applications within five working days, if we have not contacted you within this time frame your application has been unsuccessful and your details have not been retained. Please apply for any other positions that you may see in the future. Thank you
Apr 16, 2024
Full time
Leading firm have an opportunity for a Data Assistant to work alongside theHeadofIT&Data, to supportthe technological andanalyticsolutions department, while supporting a hugely collaborative team with their IT, research, and Data requirements. You will work alongside the company stakeholders to: Manage and supporting the organisation's database (Dynamics365) nline with Data Protection legislation. o Datamanagement and setup and running of reports and dashboards. o Importandexportofdata and synchronisationofdatawithothersystems o ManagetheDataManagementmailbox and providedatabaseandrecordkeepingsupport o Research,collect,organiseandupdatedata and administerdatarequests o Liaise with various departments providing expert advice TakeresponsibilityforcompanydataoutsideDynamics,and champion data unification. Ensureallcompanydataprocessesareinlinewithdata protection Keepuptodatewithdevelopmentsindataprotectionand privacy landscape Contribute to ongoing platforms improvement project managing improvements and upgrades to CRM Manage data collection forms and the collected data on applicable platforms Supporting the organisation with general support for the IT function: o ManagetheITrequestmailbox and troubleshootingITissues o Liaising with IT service provider to raise tickets and end to end management of IT ticket portal If you enjoy using your analytical skills and ensuring data is managed effectively, this is the role for you! Your wonderful communication, research, problem solving and ability to use your initiative will be utilized on a daily basis. If you have data / analytical skills, we would love to hear from you! Location: Blackfriars / St Pauls / Farringdon - hybrid working just 2 days in the London office Hours: 35 hours PLEASE NOTE We are an agency and strive to respond to all applications within five working days, if we have not contacted you within this time frame your application has been unsuccessful and your details have not been retained. Please apply for any other positions that you may see in the future. Thank you
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 16, 2024
Full time
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
At Databricks we are on a mission to empower our customers to solve the world's toughest data problems by utilising the Intelligence platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. As a DSA, you will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on invesment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA manager as part of the Field Engineering organisation in Northern EMEA. The impact you will have: Assist strategic customers in deploying or migrating their use cases and workloads into production on Databricks Lakehouse, leading the post-win technical account strategy/execution plan Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to use Databricks Develop an execution plan that covers all activities of all customer-facing technical roles and teams Be the first contact for any technical challenge or questions related to production/go live status of agreed upon Use Cases in your aligned customers Collaborate with the User Education, Onboarding/Technical Services and Support teams, and escalate to expert level technical specialists for requests that are beyond your scope of activities or expertise. Also coordinate with Professional Services and Partners in the delivery of their projects Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrades Provide regular internal and external updates on progress and risks/blockers to your leadership Contribute to the development of the DSA community and practice by sharing best practices and assets. What we look for: 7+ years of experience where you have been accountable for technical program delivery within the domain of Data and AI and where you can contribute to the technical debate and design choices with our customers Programming experience in Python, SQL or Scala Experience in a customer-facing pre-sales, technical architecture of distributed data systems, customer success, or consulting role A understanding of how to attribute business value and outcomes to specific project deliverables Technical program management including account, stakeholder and resource management accountability Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects Continuous learning and keeping up with the fast evolution of the Databricks Lakehouse platform Track record of overachievement against quota, goals or similar objective targets. Private medical, dental and cash refunds for health expenses Life, disability and critical illness coverage Group personal pension with company contribution Equity awards Paid parental leave Gym reimbursement About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter ,LinkedIn and Facebook . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Apr 16, 2024
Full time
At Databricks we are on a mission to empower our customers to solve the world's toughest data problems by utilising the Intelligence platform. As a Delivery Solutions Architect (DSA), you will play an important role during this journey. You will collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers. As a DSA, you will help ensure customer success by increasing focus and technical accountability to our most complex customers who need guidance to accelerate usage on Databricks workloads that they have already selected, helping them maximise the value they get of our platform and the return on invesment. This is a hybrid technical and commercial role. It is commercial in the sense that you will drive growth in your assigned customers and use cases through leading your customers' stakeholders, building executive relationships, orchestration of other focused/specialized teams within Databricks, and creating and driving plans and strategies for Databricks colleagues to build upon. This is in parallel to being technical, with expectations being that you become the post-sale technical lead across all Databricks products. This requires you to use your skills and technical credibility to engage and communicate at all levels with an organisation. You will report directly to a DSA manager as part of the Field Engineering organisation in Northern EMEA. The impact you will have: Assist strategic customers in deploying or migrating their use cases and workloads into production on Databricks Lakehouse, leading the post-win technical account strategy/execution plan Be the accountable technical leader assigned to specific Use Cases and customer(s) across multiple selling teams and internal stakeholders, creating certainty from uncertainty and driving onboarding, enablement, success, go-live and healthy consumption of the workloads where the customer has made the decision to use Databricks Develop an execution plan that covers all activities of all customer-facing technical roles and teams Be the first contact for any technical challenge or questions related to production/go live status of agreed upon Use Cases in your aligned customers Collaborate with the User Education, Onboarding/Technical Services and Support teams, and escalate to expert level technical specialists for requests that are beyond your scope of activities or expertise. Also coordinate with Professional Services and Partners in the delivery of their projects Navigate Databricks Product and Engineering teams for New Product Innovations, Private Previews and Upgrades Provide regular internal and external updates on progress and risks/blockers to your leadership Contribute to the development of the DSA community and practice by sharing best practices and assets. What we look for: 7+ years of experience where you have been accountable for technical program delivery within the domain of Data and AI and where you can contribute to the technical debate and design choices with our customers Programming experience in Python, SQL or Scala Experience in a customer-facing pre-sales, technical architecture of distributed data systems, customer success, or consulting role A understanding of how to attribute business value and outcomes to specific project deliverables Technical program management including account, stakeholder and resource management accountability Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects Continuous learning and keeping up with the fast evolution of the Databricks Lakehouse platform Track record of overachievement against quota, goals or similar objective targets. Private medical, dental and cash refunds for health expenses Life, disability and critical illness coverage Group personal pension with company contribution Equity awards Paid parental leave Gym reimbursement About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide - including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 - rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter ,LinkedIn and Facebook . Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Collaborate with executive stakeholders to define and articulate the vision You will be involved in leading the design/delivery activities with their SI You will provide strategic and technical consultancy/guidance and advice The role has been a while in the making and now it is all systems go, well, once you have joined to take on this multi-multi-million-pound S4HANA SCM programme. You will be accountable for leading, developing and driving forward the overall product strategy for the SAP platform, that will shape their digital transformation creating the foundations of their digital transformation at a global level over the next decade. This role is a core SAP S4/HANA transformation lead role in the areas of Supply Chain Management and Logistics with a tight integration to Purchase to Pay P2P and Order to cash OTC process, you will have demonstrable knowledge of respective functional areas (business operating models, processes & products) This global multi-site organisation is looking for a Senior S4HANA SCM Consultant with supply chain experience to ensure every part of the process is moving smoothly. This new ERP System replacement is a huge investment for the business and needs you to come in with confidence to influence, articulate and consult at a high level. The scope and high-level design has been signed off and they are aware of the gaps, now is the time that your design, strategic and S4HANA SCM skills are needed to drive through the delivery while collaborating with their chosen SI. In order to hit the ground running, you will be comfortable working in a fast-paced, dynamic, and multi-site environment. SALARY - up to £110,000 LOCATION - Remote, occasional travel to their locations, a little more face-to-face interaction at project kick-off stage. PACKAGE - Car allowance of £8,400, pension, healthcare, bonus up to 20%. S4HANA SCM Consultant responsibilities: Lead comprehensive assessments of the existing application landscape, evaluating its effectiveness, scalability, and alignment with business goals. Identify opportunities for improvement and develop a roadmap for application modernisation. Work with third party solutions providers, developers and to conduct technical configuration/customisation of solutions that meet business needs and provide a great user experience. Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements and that Tech continuity plans are in place for all business-critical products. Ensure data passing from upstream systems or providers (eg Success factors) or to downstream systems (eg Manhattan) through integrations is efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. Establish metrics and KPIs to measure the success of SAP usage. Analyse data and insights to identify areas for continuous improvement and optimise the overall application landscape. If this sounds aligned please apply and I will give you a call to discuss the position in more detail. (see below) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Apr 15, 2024
Full time
Collaborate with executive stakeholders to define and articulate the vision You will be involved in leading the design/delivery activities with their SI You will provide strategic and technical consultancy/guidance and advice The role has been a while in the making and now it is all systems go, well, once you have joined to take on this multi-multi-million-pound S4HANA SCM programme. You will be accountable for leading, developing and driving forward the overall product strategy for the SAP platform, that will shape their digital transformation creating the foundations of their digital transformation at a global level over the next decade. This role is a core SAP S4/HANA transformation lead role in the areas of Supply Chain Management and Logistics with a tight integration to Purchase to Pay P2P and Order to cash OTC process, you will have demonstrable knowledge of respective functional areas (business operating models, processes & products) This global multi-site organisation is looking for a Senior S4HANA SCM Consultant with supply chain experience to ensure every part of the process is moving smoothly. This new ERP System replacement is a huge investment for the business and needs you to come in with confidence to influence, articulate and consult at a high level. The scope and high-level design has been signed off and they are aware of the gaps, now is the time that your design, strategic and S4HANA SCM skills are needed to drive through the delivery while collaborating with their chosen SI. In order to hit the ground running, you will be comfortable working in a fast-paced, dynamic, and multi-site environment. SALARY - up to £110,000 LOCATION - Remote, occasional travel to their locations, a little more face-to-face interaction at project kick-off stage. PACKAGE - Car allowance of £8,400, pension, healthcare, bonus up to 20%. S4HANA SCM Consultant responsibilities: Lead comprehensive assessments of the existing application landscape, evaluating its effectiveness, scalability, and alignment with business goals. Identify opportunities for improvement and develop a roadmap for application modernisation. Work with third party solutions providers, developers and to conduct technical configuration/customisation of solutions that meet business needs and provide a great user experience. Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements and that Tech continuity plans are in place for all business-critical products. Ensure data passing from upstream systems or providers (eg Success factors) or to downstream systems (eg Manhattan) through integrations is efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting. Establish metrics and KPIs to measure the success of SAP usage. Analyse data and insights to identify areas for continuous improvement and optimise the overall application landscape. If this sounds aligned please apply and I will give you a call to discuss the position in more detail. (see below) We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office Our client are looking for an experienced IT support analyst to join their in-house team, supporting approximately 100 users across 2 locations (London and New York) for all IT and Technology requirements. Working closely with the IT director this role will enable you to develop your IT skills in a professional corporate environment, to maintain and deliver a high-quality IT service to staff. You will be the first point of contact for all day-to-day IT support as well as implementing projects and driving business improvement through technology change, you will be an integral team member with the encouragement to develop your IT career. You'll need experience providing IT support within a professional B2B environemnt, being the first point of call for all IT troubleshooting and remote support for 100 Users in London and New York. You must be comfortable providing in person support to senior executives. You'll be comfortable supporting Microsoft Technologies, Office 365 Administration including: Device deployment (Autopilot), Device Management (Intune), Software Deployment (Intune) Exchange Online, MS Teams , SharePoint and Exchange AD. You'll be involved in the day to day delivery of IT services including managing the joiners process; set-up, configure, and inductions as well as ensuring the closing of systems for leavers Day to day responsibilities will also include liaising with 3rd party suppliers and contractors, procurement and management of IT hardware, Software and Services and assisting with IT and business change projects. Preparing and managing meeting room tech; Teams Rooms and presentation equipment as well as assist with other duties within IT, Office Support and Team Operations. As well as offering a supportive and collaborative environment, hybrid and flexible working the salary on offer is up to £45,000 and generous benefits packing including healthcare , income protection, critical illness cover and increased holiday with tenure.
Apr 15, 2024
Full time
The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office Our client are looking for an experienced IT support analyst to join their in-house team, supporting approximately 100 users across 2 locations (London and New York) for all IT and Technology requirements. Working closely with the IT director this role will enable you to develop your IT skills in a professional corporate environment, to maintain and deliver a high-quality IT service to staff. You will be the first point of contact for all day-to-day IT support as well as implementing projects and driving business improvement through technology change, you will be an integral team member with the encouragement to develop your IT career. You'll need experience providing IT support within a professional B2B environemnt, being the first point of call for all IT troubleshooting and remote support for 100 Users in London and New York. You must be comfortable providing in person support to senior executives. You'll be comfortable supporting Microsoft Technologies, Office 365 Administration including: Device deployment (Autopilot), Device Management (Intune), Software Deployment (Intune) Exchange Online, MS Teams , SharePoint and Exchange AD. You'll be involved in the day to day delivery of IT services including managing the joiners process; set-up, configure, and inductions as well as ensuring the closing of systems for leavers Day to day responsibilities will also include liaising with 3rd party suppliers and contractors, procurement and management of IT hardware, Software and Services and assisting with IT and business change projects. Preparing and managing meeting room tech; Teams Rooms and presentation equipment as well as assist with other duties within IT, Office Support and Team Operations. As well as offering a supportive and collaborative environment, hybrid and flexible working the salary on offer is up to £45,000 and generous benefits packing including healthcare , income protection, critical illness cover and increased holiday with tenure.
The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office Our client are looking for an experienced IT support analyst to join their in-house team, supporting approximately 100 users across 2 locations (London and New York) for all IT and Technology requirements. Working closely with the IT director this role will enable you to develop your IT skills in a professional corporate environment, to maintain and deliver a high-quality IT service to staff. You will be the first point of contact for all day-to-day IT support as well as implementing projects and driving business improvement through technology change, you will be an integral team member with the encouragement to develop your IT career. You'll need experience providing IT support within a professional B2B environemnt, being the first point of call for all IT troubleshooting and remote support for 100 Users in London and New York. You must be comfortable providing in person support to senior executives. You'll be comfortable supporting Microsoft Technologies, Office 365 Administration including: Device deployment (Autopilot), Device Management (Intune), Software Deployment (Intune) Exchange Online, MS Teams , SharePoint and Exchange AD. You'll be involved in the day to day delivery of IT services including managing the joiners process; set-up, configure, and inductions as well as ensuring the closing of systems for leavers Day to day responsibilities will also include liaising with 3rd party suppliers and contractors, procurement and management of IT hardware, Software and Services and assisting with IT and business change projects. Preparing and managing meeting room tech; Teams Rooms and presentation equipment as well as assist with other duties within IT, Office Support and Team Operations. As well as offering a supportive and collaborative environment, hybrid and flexible working the salary on offer is up to £45,000 and generous benefits packing including healthcare , income protection, critical illness cover and increased holiday with tenure.
Apr 15, 2024
Full time
The Ashdown Group have been engaged by a global market research organisation, to assist them in their search for a 2nd line IT Support analyst This role is hybrid working two days from their central London offices and three days from home. During the initial months there will be more days in the office Our client are looking for an experienced IT support analyst to join their in-house team, supporting approximately 100 users across 2 locations (London and New York) for all IT and Technology requirements. Working closely with the IT director this role will enable you to develop your IT skills in a professional corporate environment, to maintain and deliver a high-quality IT service to staff. You will be the first point of contact for all day-to-day IT support as well as implementing projects and driving business improvement through technology change, you will be an integral team member with the encouragement to develop your IT career. You'll need experience providing IT support within a professional B2B environemnt, being the first point of call for all IT troubleshooting and remote support for 100 Users in London and New York. You must be comfortable providing in person support to senior executives. You'll be comfortable supporting Microsoft Technologies, Office 365 Administration including: Device deployment (Autopilot), Device Management (Intune), Software Deployment (Intune) Exchange Online, MS Teams , SharePoint and Exchange AD. You'll be involved in the day to day delivery of IT services including managing the joiners process; set-up, configure, and inductions as well as ensuring the closing of systems for leavers Day to day responsibilities will also include liaising with 3rd party suppliers and contractors, procurement and management of IT hardware, Software and Services and assisting with IT and business change projects. Preparing and managing meeting room tech; Teams Rooms and presentation equipment as well as assist with other duties within IT, Office Support and Team Operations. As well as offering a supportive and collaborative environment, hybrid and flexible working the salary on offer is up to £45,000 and generous benefits packing including healthcare , income protection, critical illness cover and increased holiday with tenure.
Onsite Support Engineer Up to £35,000 Based in Central London Financial Services End Customer Our client, a well-established MSP based in London who currently support some of London's top Financial clients, are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team. You will be part of a team that manages the life-cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Prior experience within the Financial sector with knowledge of supporting Bloomberg, OMS and PMS platforms are preferable. Managing the life-cycle of service raised incidents from end-users. Managing the life-cycle of service requests from end-users. Managing the life-cycle of change requests from end-users. Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 15, 2024
Full time
Onsite Support Engineer Up to £35,000 Based in Central London Financial Services End Customer Our client, a well-established MSP based in London who currently support some of London's top Financial clients, are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team. You will be part of a team that manages the life-cycle of service incidents, service requests and change requests which delivers all the elements of a high-quality service to both internal and external partners in a timely and accurate manner. Key Skills and Experience: Extensive experience supporting Microsoft operating systems and applications is key: Broad and strong technical background with the Microsoft technology stack including; Office 365, EMS, SharePoint, Active Directory and Windows Server and Desktop operating systems. Any experience with administering a Local Area Network (LAN Switches, Access Points etc) would be advantageous. Extensive experience in delivering desk side support to senior Executive level end-users. Prior experience within the Financial sector with knowledge of supporting Bloomberg, OMS and PMS platforms are preferable. Managing the life-cycle of service raised incidents from end-users. Managing the life-cycle of service requests from end-users. Managing the life-cycle of change requests from end-users. Don't miss out on this amazing opportunity - apply now with your most up to date CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Company Description We foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner. Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. Partner with product management, engineering?teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. End-user technology subject matter expert, understanding the product portfolio and how to support them. Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. Overall owner of?the new hire experience (setup, applications, on-boarding, training, etc.). Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education Bachelor's degree preferred. 5 years related experience is preferred.? Proven track record of supporting demanding and high energy users. Skills Strong interpersonal and communication skills. Strong business and technical writing skills. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence and presentation skills. Strong executive presence and high energy. Special Knowledge Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. Excellent troubleshooting, technical & creative problem-solving and analytical ability. Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. Strong knowledge of Windows 10 and 11 operating systems. Strong knowledge of Apple and Android mobile devices. Knowledge of Microsoft Active Directory and Active Roles interface. Knowledge of Cisco desktop phones and features. Salary £55,000 - £65,000 including bonus and benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 15, 2024
Full time
Company Description We foster diverse perspectives and embrace innovation to help our clients navigate the uncertainty of capital markets. Through high-quality research and diversified investment services, we serve institutions, individuals, and private wealth clients in major markets worldwide. Our ambition is simple: to be our clients' most valued asset-management partner. Job Description Summary We seek a London-based End User Technology Analyst to join our EMEA End User Technology Team in Global Technology & Operations (GTO). Role Description The End User Technology Analyst is a key role for our firm providing the delivery and support of end user and workspace technology to our staff across EMEA offices. The successful candidate will be expected to build strong relationships with the business staff and management, acting as a trusted advisor for technology solutions as well as providing ongoing training to increase awareness and adoption of technology. This is a client-facing role which will have daily interaction with business and technology staff, including executive management. Key job responsibilities include, but are not limited to Act as a partner, trusted advisor and relationship manager for our business users, serving as the face of enterprise technology. This is business unit and/or location aligned and partners with the global technology management. Partner with product management, engineering?teams, and business aligned technology teams, providing feedback on products and services and engaging when new solutions are requested. Manage customer expectations and client experience in relation to consumption of enterprise technology by levering quantitative metrics, soliciting and analyzing client feedback, with the goal of providing superior service across our technology product offerings. End-user technology subject matter expert, understanding the product portfolio and how to support them. Ownership of all incident tickets and service requests for the business and/or location the candidate is aligned too. This includes the logging, review and escalation of incident tickets and problems, updating of knowledge articles, and facilitation across technology teams. Drive product training and adoption efforts; conduct end-user training, new hire training, host Tech Bar. Overall owner of?the new hire experience (setup, applications, on-boarding, training, etc.). Leads planning and buildouts of workplace technology for new offices, as well as regular move, add and change activities. Owns hardware procurement, disposal and asset management, including the regional equipment loaner programs. What makes this role unique or interesting? The successful candidate will be business-aligned and will have the opportunity to interact with all aspects of the business and technology. They will gain a thorough understanding of how technology impacts our business and contribute to the products and services that improve the business experience. The technology organization is highly collaborative and end user technologists are empowered and encouraged to be involved in discussions with engineers and application owners to work together on technology solutions. Qualifications, Experience, Education Bachelor's degree preferred. 5 years related experience is preferred.? Proven track record of supporting demanding and high energy users. Skills Strong interpersonal and communication skills. Strong business and technical writing skills. Demonstration of strong verbal and written communications skills in a corporate environment. Strong presence and presentation skills. Strong executive presence and high energy. Special Knowledge Strong understanding of IT Service Management practices, experience in using ITSM programs and the use of ServiceNow. Excellent troubleshooting, technical & creative problem-solving and analytical ability. Knowledge of Windows capabilities e.g. folder redirection, roaming profiles, distributed file system (DFS), permissions and shares. Strong knowledge of Windows 10 and 11 operating systems. Strong knowledge of Apple and Android mobile devices. Knowledge of Microsoft Active Directory and Active Roles interface. Knowledge of Cisco desktop phones and features. Salary £55,000 - £65,000 including bonus and benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself