Repton School
Repton School, Willington Road, Repton, Derby, UK
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
Oct 02, 2023
Full time
Are you passionate about data and providing high quality information to further the aims of a charitable organisation in the field of education? The Repton Foundation provides truly life-changing bursary places to children who have the potential, but lack the financial means, to access a world class education at a leading co-educational independent day and boarding school.
With an ambitious development plan to see the school through to its 470th anniversary in 2027 and beyond, Repton School is looking for an experienced, data-savvy and tenacious Database and Research Lead to join the team. Quality of data is critical to the success of fundraising and wider engagement activities, and this role is therefore fundamental in supporting the Repton Foundation and the Old Reptonian (OR) Alumni Society.
Please submit your application online by Tuesday 31st October 2023.
Should you wish to complete an offline application form, or should you have any questions, please do not hesitate to contact a member of the HR team via HR@repton.org.uk
Should you wish to be considered for this role, and would like an informal conversation about the position, please send your CV to the hiring manager Juliet Wolfe via jwolfe@repton.org.uk or request a call to discuss the role requirements.
Main Responsibilities
Database Management – manage, maintain and operate the Old Reptonian and Repton Foundation database. Ensure that the database is developed, updated and run according to current data security protocols. Ensure that back-up and recovery processes are fit for purpose. Establish ‘query/report request’ protocols.
Data Quality Assurance – work through the School’s electronic and hard copy records to ensure that data held is accurate, relevant, up to date and lawful.
Database Enhancement – work with software developers/providers to ensure the database is fit for purpose, accurate, accessible and secure. Liaise with developers on an ongoing basis to design, commission, install and implement new features, integrations and apps – or customise existing – and troubleshoot and solve issues.
Data Importing – ensure that annual bulk data imports (of Upper Sixth records) are processed accurately and in a timely manner.
Capacity Planning – analyse database usage patterns/trends to identify resource and upgrade requirements. Make recommendations as appropriate.
Database User Management – establish the needs and training requirements of end-users. Manage and monitor appropriate permissions and access levels and ensure data security and integrity. Provide ongoing training and support to approved users, where required.
Research – support the Development Director and Alumni Relations Manager in identifying donor prospects, mentors, speakers, case studies etc and generating guest profiles for events and fundraising purposes.
Reporting and Analytics – produce accurate data, reports and performance metrics to aid in event planning, audience profiling and donor, campaign and event analysis.
Financial Reconciliation – support Development Director in gift processing through recording and tracking donations, and reconciling with Finance Department.
Data Privacy Compliance –implement a robust process to ensure Data Protection Law 2018, UK GDPR and PECR regulations are adhered to with regard to all stored data and bulk data migrations.
Other Duties – any other reasonable duties as requested by the Line Manager.
The Ideal Candidate
Manage all aspects of data, the database and prospect research for alumni engagement and fundraising.
Skills & Experience
The successful candidate will have:
Essential
Knowledge of SQL
Knowledge of Oracle, MySQL, Raiser’s Edge, Salesforce, Potentiality or similar RDBMS, preferably used within the education or charities sector
The technical know-how and ability to manage a database, identify gaps both in data quality and database functionality, and propose and implement workable solutions
The perseverance and attention to detail to work through historical electronic and hard copy records and update contacts accordingly to ensure data integrity
Experience in interrogating and analysing data and running and interpreting reports, along with the ability to distil findings and complex data into easy-to-digest formats (to include metrics)
Good understanding of the Data Protection Act 2018, UK GDPR and PECR
Self-starter with ability to work independently within a small team
Flexibility and willingness to support the team with other activities when required (e.g. event and ticketing support/administration, OR alumni/staff/supplier/visitor liaison and queries, marketing support, social media support etc)
Excellent problem solving, analytical and communication skills
Desirable
Understanding of the alumni engagement and fundraising landscape as it relates to data processes and requirements (e.g. knowledge of third-party platforms such as JustGiving, Mailchimp and Eventbrite, as well as Gift Aid processing following HMRC guidelines)
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
My client is looking to bring on board and experienced WMS Analyst base din Wolverhampton, to support the 1st and 2nd line IT help desk. My client are a global third party logistics provider, who are looking to bring on board a WMS Analyst based in Wolverhampton to support the team in their continued growth. The key responsibilities of the WMS Analyst based in Wolverhampton include but are not limited to the following: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications. Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. The successful cnadidate for the WMS Analysit based in Wolverhamton will have the following experience, skills and characteristics. Experience working in a Logistics/Warehouse environment Desirable background in using Warehouse Management systems within a shop floor setting. Proficient in SAP EWM. Strong verbal and written communication abilities. Basic to moderate troubleshooting skills in IT. Familiarity with Excel. £29,000 Shift Allowence Additional benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
May 01, 2024
Full time
My client is looking to bring on board and experienced WMS Analyst base din Wolverhampton, to support the 1st and 2nd line IT help desk. My client are a global third party logistics provider, who are looking to bring on board a WMS Analyst based in Wolverhampton to support the team in their continued growth. The key responsibilities of the WMS Analyst based in Wolverhampton include but are not limited to the following: Provide at location control board support for SAP errors and investigations into anomalies. Responsible for the maintenance of EWM (Extended Warehouse Management) and certain elements of ECC (Enterprise Central Component). Responsible for ensuring all PFEP data and master configuration data is configured in the EWM system to provide accurate information to picking areas at all times. Responsible for EWM data execution as part of engineering change. Give input to incident reports and contribute to the root-cause analysis of problems. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved as directed by the site analyst, or IT support group, and perform/assist key user groups in application software upgrades/maintenance and user acceptance testing (UAT). Responsible for Maintaining Bespoke System applications. Report site IT downtime and changes to the site production schedules using the appropriate communication procedures. Perform hands-on fixes and changes at the PC desktop level, including installing and upgrading software, installing hardware, performing/validating file backups, managing custody of back-up media, and configuring applications at the direction of the site analyst or IT support group. Organise IT equipment repairs, maintain site inventory of usable spare IT equipment, and maintain a maintenance log of equipment repairs, as directed by the site analyst. Follow the site related IT purchasing and asset tracking procedures receiving IT assets, updating the IT asset inventory and partake in decommissioning end-of-life assets. Building long term relationships with both internal and external customers and suppliers. The successful cnadidate for the WMS Analysit based in Wolverhamton will have the following experience, skills and characteristics. Experience working in a Logistics/Warehouse environment Desirable background in using Warehouse Management systems within a shop floor setting. Proficient in SAP EWM. Strong verbal and written communication abilities. Basic to moderate troubleshooting skills in IT. Familiarity with Excel. £29,000 Shift Allowence Additional benefits Working Hours: 06:00am - 14:30pm Monday to Thursday (5% shift premium)06:00am - 13:30pm Friday (5% shift premium)14:30pm - 23:00pm Monday to Thursday (10% shift premium)13:30pm - 21:00pm Friday (10% shift premium) EA First Ltd are acting as an Employment Agency for this permanent vacancy.
Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 I am looking for an Application Support Analyst who will be responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for customers. This is an exciting opportunity to work for a software solution provider into the London Insurance Market Responsibilities include- The Application Support Analyst is responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for our customers. Perform In-Depth ticket analysis, investigation and resolution replicating client environments on internal QA sites as needed Carry out internal and external application configuration and deployments Escalate tickets to the relevant teams, actively track resolution ensuring all stakeholders are kept informed and assigned tickets are resolved in a timely manner. Implement general system and user administration tasks as and when needed such as windows server and IIS configuration changes. Carry out SQL configuration changes and run queries to assist in troubleshooting issues. Provide system training for clients in person and remotely as needed Monitor system alerting and perform health checks Produce reporting on Service Desk statistics as necessary Carry out preliminary analysis on Power BI related issues. Update and maintain documents and procedures Required skills- Customer focused Excellent communication skills both internally and with clients Interpersonal skills (face to face, email, telephone) Tenacious and assertive Keen eye for detail Experience with ITIL framework and Service Desk toolset Ability to assess, prioritise and manage demand Enjoy working alone and as part of the team Ability to think creatively to resolve issues Proven experience in a Service Desk tool (e.g., JIRA Service Desk) required Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 If you think you could be a good match for this role, please send your CV in for immediate consideration.
May 01, 2024
Full time
Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 I am looking for an Application Support Analyst who will be responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for customers. This is an exciting opportunity to work for a software solution provider into the London Insurance Market Responsibilities include- The Application Support Analyst is responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for our customers. Perform In-Depth ticket analysis, investigation and resolution replicating client environments on internal QA sites as needed Carry out internal and external application configuration and deployments Escalate tickets to the relevant teams, actively track resolution ensuring all stakeholders are kept informed and assigned tickets are resolved in a timely manner. Implement general system and user administration tasks as and when needed such as windows server and IIS configuration changes. Carry out SQL configuration changes and run queries to assist in troubleshooting issues. Provide system training for clients in person and remotely as needed Monitor system alerting and perform health checks Produce reporting on Service Desk statistics as necessary Carry out preliminary analysis on Power BI related issues. Update and maintain documents and procedures Required skills- Customer focused Excellent communication skills both internally and with clients Interpersonal skills (face to face, email, telephone) Tenacious and assertive Keen eye for detail Experience with ITIL framework and Service Desk toolset Ability to assess, prioritise and manage demand Enjoy working alone and as part of the team Ability to think creatively to resolve issues Proven experience in a Service Desk tool (e.g., JIRA Service Desk) required Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 If you think you could be a good match for this role, please send your CV in for immediate consideration.
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
Apr 30, 2024
Full time
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be responsible for providing technical assistance to end users, resolving complicated issues, and improving the overall efficiency of their support service. The role is primarily desk-based and provides remote support; however, it will also include occasional trips to customers' premises. This post is suitable for a driven and ambitious IT professional looking to advance their career. Location: Northampton Salary: Up to £35,000 DOE Key responsibilities: Provide second-line technical help to end users, resolving hardware and software issues quickly and efficiently. Diagnose and resolve escalated IT incidents, interacting with the first-line support, additional support teams, and vendors as necessary. Install, set up, and maintain computer hardware, software, and peripherals. Install system upgrades and patches to ensure the security and stability of clients' IT environments. Manage and resolve network issues such as connectivity problems, access point failures, and configuration mistakes. Manage the proactive services in partnership with the Head of Technology, with an emphasis on the development of warning and alerting systems for both standard and custom solutions. Use tools to provide clear technical reporting and devise strategies for addressing trends and resolving recurring difficulties. Manage and resolve phone difficulties, such as VolP systems and connectivity. Assist in user training for end users and on-the-job with 1st line support colleagues. Skills: Proficient in resolving cloud, hardware, software, and network issues. Strong understanding of Microsoft operating systems. Experience with Active Directory, Group Policy, and other network administration responsibilities. Experience using VolP telephony systems. Familiarity with all Microsoft products, including Premium SKUs, Azure, and Endpoint Manager, is preferred. Benefits: 22 days holiday (extra day leave on your Birthday!) NHS Healthcare Top Up Cash Plan (money back on everyday medical expenses Death in Service Discount scheme on entertainment/shopping/leisure activities If you are looking for a new position in a professional, but fun, environment, then please apply today! Key words: 2nd Line, Second Line, IT Support, Support Engineer, IT Analyst, Service Desk, Support Desk, Helpdesk, Help Desk, IT Engineer, Escalations, Senior Support Locations: Northamptonshire, Northampton, Wellingborough, Kettering, Rushden, Milton Keynes, Cranfield, Rugby, Bletchley, Corby, Bedford, Banbury, Wigston, Leighton Buzzard, Eaton Socon, Bicester, Royal Leamington Spa
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
Apr 30, 2024
Full time
macOS and Windows IT Support Analyst This a fantastic opportunity for a 1st line Support Technician with macOS and Windows IT support skills to join a growing team. You will be working with an experienced team of technicians who can help and support you through your career where there is the opportunity for training and expansion and professional certifications including Jamf. This is a challenging and fast-paced role where you will learn and grow with plenty of scope for career progression too. Main Purpose of the Role: We are looking for a macOS and ideally some Windows too IT Support Analyst to take calls from existing customers with a view to carrying out first-line and maybe some second-line support. You will assist with in-house installs, adding new equipment to inventories and escalating calls where applicable. This is a busy and varied role with a multitude of clients and technology to deal with. Your Key Responsibilities: Being the first point of contact for all customers Logging all calls and resolving any issues that may arise. Managing these calls through to conclusion and closure. Responding and chasing up on the help desk providing levels of support. Dealing with automated and proactive alerts. The key responsibilities and accountabilities highlighted in this job are indicative and may vary over time. Job holders are expected to undertake other duties and responsibilities relevant to the nature, level, and scope of this role. Person Specification: Essential Experience: macOS and PC support experience to a decent level. Troubleshooting and installing software / OS Network and Server knowledge. Desirable Experience with: macOS Windows JAMF or Management systems Office 365 or Azure Your Skills/Capabilities/Personal Attributes: Excellent telephone manner is required Be able to display a good aptitude to problem solving Be willing to use your own initiative and motivation to learn about new technologies and products that may be relevant to the marketplace and customer To be supportive towards colleagues and assist needed Ability to work as part of a team and to use their own initiative Are you a macOS-focused IT Technical professional but this role doesn't quite fit? Anne Rooke is a leading Mac IT Technical Recruiter specialising in macOS and Cross-platform Mac/PC IT support roles. Roles at Eligo Recruitment include 1st, 2nd, and 3rd line Mac (was Mac OSX) and Mac/PC IT support roles, System and Network Administrators, Mac/PC Field Engineers, Mac and Multi-Platform IT Consultants, IT Managers. Looking for skills in macOS, Jamf, G Suite, Salesforce, VOIP, Bash scripting. Please don't hesitate to get in touch with us for a confidential chat about how we can secure you a perfect macOS (Mac OSX) IT role. Anne Rooke - macOS IT Recruiter - Specialist Mac IT Recruitment
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
Apr 30, 2024
Full time
IT Support Engineer My client, a Microsoft Partnered Managed Services & Telecommunications Provider, are looking to expand their team and are on the lookout for an experienced IT Support Engineer. With 50% of the role being field based, you would be travelling out to clients' sites and providing 1st - 3rd Line support around Shropshire, The Midlands and North Wales. Role: IT Support Engineer Salary: up to £35,000 Location: Shrewsbury Key Responsibilities: Providing 1st- 3rd Line Support to clients and end-users Travelling to clients sites and providing in-person support Being involved within Project work such as brand new Office implementations, migrations, hardware deployments. Configuring new Desktops and Laptops. Involved within clients Infrastructure changes and works. Providing high-level customer service at all times. Technical Skills: Previous IT support experience, at least 2 years Ideally experience of working for a Managed Service Provider IP addressing, subnets, firewall implementation, routing Microsoft 365 / Windows Server / Active Directory Backup solutions Networking - Including DNS/DHCP/TCP/IP/VLAN/VoIP/SIP Wireless technologies ideally Unifi Any exposure to RMM/PSA software If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Oswestry, Shrewsbury, Morda, Llanymynech, Chirk, Whitchurch, Wrexham Key Words: IT Technician, ICT Technician, IT Engineer, IT Support Analyst, IT Field Engineer, Senior IT Technician, Infrastructure Engineer, Network Engineer, Senior IT Engineer
IT Support Analyst 1st/2nd Line sought by leading asset management company based in west London. Inside Ir35 - 5 Days per week onsite Providing end user support for all employees within the London office and support for remote users Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion; Providing IT and AV support to high profile clients and meetings; Deployment and administration of hardware, software and mobile technologies (iPhone/iPad); Maintaining records for iPhone/Mobile (inventory and billing); Undertaking practical and administrative tasks involved in joiners and leavers' processes; Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations; Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room Ad hoc project work when required and provide day to day support; and Possible international travel on an ad hoc basis. Qualifications and skills The successful candidate will have a minimum of 3 years' experience providing support in an IT environment. Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation. Understanding of data protection and information security requirements; Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies; Ability to prioritise, meet tight deadlines and work under pressure; Ability to work collaboratively as part of a team, and be punctual and reliable; Excellent problem solving and root cause analysis capabilities; Ability to maintain high standards of professional and ethical conduct Technical skills:Essential Microsoft Office Outlook 365 Apple iOS (iPhone, iPad etc.) Desirable Active Directory Microsoft Windows Basic networking skills, cabling, patching, wireless PC Deployment process / SCCM ServiceNow Please apply within for further details or call on Alex ReederHarvey Nash Finance & Banking
Apr 30, 2024
Full time
IT Support Analyst 1st/2nd Line sought by leading asset management company based in west London. Inside Ir35 - 5 Days per week onsite Providing end user support for all employees within the London office and support for remote users Operating the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion; Providing IT and AV support to high profile clients and meetings; Deployment and administration of hardware, software and mobile technologies (iPhone/iPad); Maintaining records for iPhone/Mobile (inventory and billing); Undertaking practical and administrative tasks involved in joiners and leavers' processes; Handling and setting up of PC monitors, PC screens, IT equipment, cabling to workstations, patching, telephone configurations; Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, Main Equipment Room Ad hoc project work when required and provide day to day support; and Possible international travel on an ad hoc basis. Qualifications and skills The successful candidate will have a minimum of 3 years' experience providing support in an IT environment. Excellent Microsoft Office skills: formatting of Word documents, understanding of Excel formulas and data visualisation. Understanding of data protection and information security requirements; Excellent interpersonal and communication skills - articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies; Ability to prioritise, meet tight deadlines and work under pressure; Ability to work collaboratively as part of a team, and be punctual and reliable; Excellent problem solving and root cause analysis capabilities; Ability to maintain high standards of professional and ethical conduct Technical skills:Essential Microsoft Office Outlook 365 Apple iOS (iPhone, iPad etc.) Desirable Active Directory Microsoft Windows Basic networking skills, cabling, patching, wireless PC Deployment process / SCCM ServiceNow Please apply within for further details or call on Alex ReederHarvey Nash Finance & Banking
IT Service Desk - 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. DutiesInclude but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
Apr 30, 2024
Full time
IT Service Desk - 2nd Line Support AnalystReports To: 2nd Line Team LeaderLocation: Wilmslow/RemoteHours of Work: Mon-Fri 8 am-6 pm (Rota shifts)Salary: £28000 per annum The RoleThe IT Service Desk is the single point of contact for all IT services, requests, and incidents. The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues. In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions. The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives. We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK. This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications. DutiesInclude but not limited to: Performance and capacity monitoring of systems and environments ISO27001 compliance monitoring and proactive/reactive management of issues Resolution of escalated colleague service requests or incidents as assigned within SLA Supporting 1st Line Support / Service Desk in busy periods Set up new hardware such as PCs, Laptops, iPhones and iPads. General end-user compute support tasks Liaising with 3rd party Suppliers Escalating calls where necessary to 3rd-line support Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory. You will be required to travel to other offices as and when required. Skills Customer focussed and personal drive to deliver the best solutions Enthusiastic to deliver the best customer service putting your colleagues at the heart of everything you do Good communicator on the telephone, through email, and face-to-face Proven organisational skills Diligent, attention to detail Great team player with the ability to act on your own initiative when required Ability and desire to learn about the systems we support Enjoy solving problems Ability to prioritise your own work loads and manage expectations Calm and focused Technologies Knowledge and experience in the following is crucial Windows Platforms - Windows 10/11, Server 2012, 2016, 2019 IT Hardware Active Directory PowerShell M365 / Teams / SharePoint / OneDrive Antivirus software Intune Endpoint Manager Cloud Based technologies (Azure / AWS) Autopilot Cloud Based Telephony ITSM Tools Knowledge and experience in the following will be advantageous. Hyper V VPN, RDP Mobile devices - iPhone, iPad Google Suite Apple Business Management Multi-Tenant administration Experience in tenant migration Hit Apply now to forward your CV.
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Apr 29, 2024
Full time
About Fresha Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide . Fresha is used by 110,000+ businesses and 450,000+ stylists and professionals worldwide , processing over 1 Billion appointments to date . The company is headquartered in London, United Kingdom , with global offices located in New York City , Vancouver , Sydney , Amsterdam , Dubai and Warsaw . Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions. Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram , Facebook and Google. Role overview Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business. Reporting directly into the Head of Product , and working collaboratively with engineers , designers , data analysts, and marketeers in an innovative environment , you will be accountable for leading two squads helping our partners manage their money and responsible for payments, money transfers, banking, and embedded finance. This is a great opportunity for someone looking to work in a fast-paced and changing environment , who likes to work autonomously , enjoys a challenge and wants to make an impact . What you will be doing Insightfulness - Conducting market and user research to become the in-house expert on industry trends and best practices. Strategic Innovation - Developing a comprehensive, innovative product strategy for your workstream, aligned with business objectives and market trends. Data-Driven - Driving the product roadmap, prioritising features and making data-driven decisions based on user feedback and market insights. End-to-End Leadership - Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution. Cross-functional collaboration - working closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications. Stakeholder Alignment - Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives. Transparency - Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships. This list is not exhaustive and there may be other activities you are required to deliver. To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. What we are looking for Experience - 5+ years of product management experience, preferably in a scale-up B2B SaaS company within banking, fintec, or related industries. Product Leader - Proven track record of successfully leading and delivering complex software products and features, ideally in the areas of payments, KYC, open banking, or embedded finance. Strategic - Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans. Agile- Experience working in an agile development environment, employing iterative and data-driven methodologies. Influential Communicator- Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders. Customer-centric Mindset - with a passion for understanding customer needs and delivering exceptional user experiences. Resourcefulness - Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment. Relationship - Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards Team Player - Happy to roll sleeves up and assist the team when required (team player) Adaptability - Comfortable working in a fast-paced and changing environment At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role. Interview Process Screen call - Video-call with a member from the Talent Team - 30m 1st Stage - Video-call with Hiring Manager - 45-60m 2nd Stage - Video-call with Hiring Team - 45-60m We aim to finalise the entire interview process and deliver feedback within 3 weeks. Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe. Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
Service Desk Analyst Tired of the daily commute into London? Struggling to find that perfect work/life balance? Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis. Position Highlights: Enjoy the flexibility of remote work, with monthly office visits for team collaboration. Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months. Rotation of on-call weekend coverage and support required, with additional remuneration provided. Responsibilities: Provide 1st line technical support to internal customers Provide technical assistance on the Firm's software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system. Resolve complex technical issues promptly to ensure customer satisfaction Collaborate with team members and assist as needed Required Skills: 1-3 years' IT support experience within a legal or professional service environment. Excellent problem-solving and troubleshooting skills Ability to handle multiple tasks under pressure with attention to detail Clear communication skills, both verbal and written Working knowledge of ITIL Service Management preferred Ready to say goodbye to the commute and hello to a fulfilling remote career? Hit APPLY now!
Apr 27, 2024
Full time
Service Desk Analyst Tired of the daily commute into London? Struggling to find that perfect work/life balance? Our client, a global leader in the legal industry, is looking for a Service Desk Analyst to join their team on a fully remote basis. Position Highlights: Enjoy the flexibility of remote work, with monthly office visits for team collaboration. Core hours from 7am to 3pm, giving you afternoons free to enjoy the summer months. Rotation of on-call weekend coverage and support required, with additional remuneration provided. Responsibilities: Provide 1st line technical support to internal customers Provide technical assistance on the Firm's software including, Microsoft Office 365 Suite, Teams, Adobe, iManage Document Management Software and Windows operating system. Resolve complex technical issues promptly to ensure customer satisfaction Collaborate with team members and assist as needed Required Skills: 1-3 years' IT support experience within a legal or professional service environment. Excellent problem-solving and troubleshooting skills Ability to handle multiple tasks under pressure with attention to detail Clear communication skills, both verbal and written Working knowledge of ITIL Service Management preferred Ready to say goodbye to the commute and hello to a fulfilling remote career? Hit APPLY now!
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 26, 2024
Full time
Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and raise with second line support. Take ownership of any technical queries and keep regular contact with client ensuring any fixes are communicated to the client. Keep salesforce up to date ensuring all calls are logged as cases against the correct account Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to support the Service Team and business needs. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst? This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets. Role: Systems Support Analyst Location: Liverpool City Centre on a hybrid basis Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 4 Saturdays Salary: £24,255 - £25,876 depending on experience What you will be doing: Provide System support to the business user base. Recreation of system bugs and accurate bug logging with third party system providers. Participate and support in UAT software testing. Work closely with the internal compliance department to ensure system documents are maintained and compliant. Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets. Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions. Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control. Work closely with software house Analysis, Technical and Development teams as necessary. Assist with application and product testing as required. ?What we're looking for: Problem solving skills. Excellent written, communications and consultancy skills. The ability to work under pressure and to tight deadlines. Excellent customer service. The ability to work under pressure. Exposure to legal or insurance industry. Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Apr 26, 2024
Full time
Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst? This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets. Role: Systems Support Analyst Location: Liverpool City Centre on a hybrid basis Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 4 Saturdays Salary: £24,255 - £25,876 depending on experience What you will be doing: Provide System support to the business user base. Recreation of system bugs and accurate bug logging with third party system providers. Participate and support in UAT software testing. Work closely with the internal compliance department to ensure system documents are maintained and compliant. Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets. Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions. Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control. Work closely with software house Analysis, Technical and Development teams as necessary. Assist with application and product testing as required. ?What we're looking for: Problem solving skills. Excellent written, communications and consultancy skills. The ability to work under pressure and to tight deadlines. Excellent customer service. The ability to work under pressure. Exposure to legal or insurance industry. Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools. About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business. We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves. Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Generous Company Pension Scheme A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP) A wide network of mental health first aiders. Our very own reward and discount platform "Your tomorrow" Fresh fruit Deliveries twice a week £250 Refer a friend bonus Cycle to work scheme Free eye test vouchers and a contribution towards the frames Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Service Desk Analyst Liverpool (3 days p/week in office) £25,000 - £28,000 p/annum Permanent Join a Global Law Firm as a Service Desk Analyst and be at the forefront of supporting a dynamic team of legal professionals worldwide. With over 750 users in the UK alone, you'll play a crucial role in ensuring seamless operations by providing excellent support for Microsoft Office 365 and specialized legal applications. If you thrive in a fast-paced environment, excel under pressure, and enjoy taking initiative, this is the perfect opportunity for you. Join us in delivering exceptional service and being a key player in our global success story. The Service Desk team is responsible for providing support (telephone and email based) and troubleshooting in a varied environment, managing applications including Microsoft Windows 10, Active Directory, Exchange, iManageDMS, BigHand and various bespoke software packages. Key Responsibilities: Be the first point of contact for hardware and software issues. Efficiently log incidents, requests, and problems. Provide end-to-end resolution for 1st line support tickets. Collaborate with colleagues across the firm to ensure quick and professional issue resolution. Monitor and ensure timely resolution of open calls. Contribute ideas for improving service quality and customer satisfaction. Diagnose hardware issues promptly. Maintain thorough documentation and share knowledge with the team. Continuously seek ways to enhance service quality and customer satisfaction. Knowledge, skills and experience Ideally, 1-3 years experience working as a Service Desk Analyst or in a customer support role. Knowledge of Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. iManage or alternative document management system knowledge an advantage. Good knowledge of Outlook. Understanding of Active Directory. Knowledge of ITIL framework. Excellent team player, positive and collaborative. Ability to communicate effectively both within the team and with people at all levels across the firm. Excellent call-handling and problem-solving skills. Willingness to learn and develop within a busy support environment. Strong customer service skills. Able to work well under pressure. Law firms or professional services experience an advantage. Apply today and join us in delivering top-notch support to legal professionals worldwide, and be part of a team where your expertise is valued and your growth is nurtured.
Apr 26, 2024
Full time
Service Desk Analyst Liverpool (3 days p/week in office) £25,000 - £28,000 p/annum Permanent Join a Global Law Firm as a Service Desk Analyst and be at the forefront of supporting a dynamic team of legal professionals worldwide. With over 750 users in the UK alone, you'll play a crucial role in ensuring seamless operations by providing excellent support for Microsoft Office 365 and specialized legal applications. If you thrive in a fast-paced environment, excel under pressure, and enjoy taking initiative, this is the perfect opportunity for you. Join us in delivering exceptional service and being a key player in our global success story. The Service Desk team is responsible for providing support (telephone and email based) and troubleshooting in a varied environment, managing applications including Microsoft Windows 10, Active Directory, Exchange, iManageDMS, BigHand and various bespoke software packages. Key Responsibilities: Be the first point of contact for hardware and software issues. Efficiently log incidents, requests, and problems. Provide end-to-end resolution for 1st line support tickets. Collaborate with colleagues across the firm to ensure quick and professional issue resolution. Monitor and ensure timely resolution of open calls. Contribute ideas for improving service quality and customer satisfaction. Diagnose hardware issues promptly. Maintain thorough documentation and share knowledge with the team. Continuously seek ways to enhance service quality and customer satisfaction. Knowledge, skills and experience Ideally, 1-3 years experience working as a Service Desk Analyst or in a customer support role. Knowledge of Microsoft Office 2010 or above (ideally 365). Good experience of working with Windows 10. MS Exchange experience. iManage or alternative document management system knowledge an advantage. Good knowledge of Outlook. Understanding of Active Directory. Knowledge of ITIL framework. Excellent team player, positive and collaborative. Ability to communicate effectively both within the team and with people at all levels across the firm. Excellent call-handling and problem-solving skills. Willingness to learn and develop within a busy support environment. Strong customer service skills. Able to work well under pressure. Law firms or professional services experience an advantage. Apply today and join us in delivering top-notch support to legal professionals worldwide, and be part of a team where your expertise is valued and your growth is nurtured.
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: 1st Line Support TechnicianSalary: up to £27,500Location: Birmingham Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
Apr 26, 2024
Full time
1st Line Support Technician My client, a Manufacturing Company are looking to welcome a 1st Line Support Technician to their close-knit IT Team! Covering first line duties you will be looking after the staff within the company assisting with any hardware issues, technical issues and looking after the warehouses handheld devices, printers, label printers and scanners. Role: 1st Line Support TechnicianSalary: up to £27,500Location: Birmingham Daily Responsibilities: Promptly resolving IT support tickets, encompassing tasks such as Managing network user accounts and group policies. Handling antivirus software and ensuring compliance with Acceptable Use policies. Managing various access methods including Wireless, Remote, VPN, guest, and third-party. Maintaining Microsoft Office, Exchange 365, and Adobe Creative Cloud user accounts and licenses. Supporting business applications such as ERP and web solutions. Updating the assets register. Managing door identification cards and face recognition entry systems. Providing first-line support and assisting with Infrastructure tasks like backups, printers, terminals, and virtual server administration. Key Skills: Prior experience in an IT Support Desk setting. Proficiency in Windows 10/11, Server 2012, 2016, 2019 Standard, and Hyper-V Systems. Ability to manage tickets efficiently in a service desk environment. Familiarity with LAN, DHCP, and DNS concepts. Knowledge of printers and barcode scanners. Experience in creating and editing users in Active Directory and Azure AD. Proficient in Exchange Admin 365 tasks. Desired Experience: Experience of working with Dynamics NAV (Not essential) Experience of working with WMS systems (Not essential) Experience of working within a small IT team. If you are in search of your next step and feel like this is an opportunity you could be interested in APPLY. Alternatively, if you would like to find out some more about the role don't hesitate to give me a call! Location: Birmingham, Dudley, Stourbridge, West Bromwich, Rowley Regis, Oldbury, Brierley Hill, Wednesbury, Walsall, Wolverhampton. Key Words: 1st Line, First Line, IT Technician, IT Engineer, 1st Line Analyst, 1st Line Technician, 1st Line Support, First Line Support, Office 365, Printers, Active Directory, MDM, ERP.
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Apr 26, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
Apr 25, 2024
Full time
1st/2nd Line Support Engineer My client is looking for a Microsoft Windows proficient 1st/2nd Line Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: User Onboarding/Decommissioning, Password Resets, Allowing Licenses Deploying software and providing application support ERP System Implementation Printer Support Technologies: Windows OS Active Directory Office 365 Sharepoint Hyper V Azure Veeam ERP Systems Benefits: 22 Days Annual Leave + Bank Holidays Cycle to Work Scheme Training and Development Plans Company Product Discount If this sounds like it could be for you, then please APPLY NOW or send your CV directly to Charles Roscoe at Allegiance Technology! Locations: Long Ashton, Easton, Redland, Knowle West, Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2nd Line, Second Line, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Apr 25, 2024
Full time
2nd Line Support Analyst 2 year FTC - Hybrid Our client, a leading banking organisation have an opportunity for a 2nd Line Support Analyst to join on an initial 2 year FTC. You will be responsible for providing IT technical support necessary to carry out the installation, upgrading and maintenance of the Bank's systems, both in the live and disaster recovery environments. The role will require a strong mix of 1st/2nd line experience as well as some knowledge of networking. As the role progresses, it will focus more on the networking side, so a desire to learn is key. Experience & Skills required: Microsoft Windows 10/11 Windows Server 2012/2016/2019 Server Microsoft Exchange 2016 Microsoft 365 Arcserve/Veritas backup Clearswift Email and Web Gateways Trellix Anti-Virus software (ePO and McAfee endpoint security) Avaya IP phones Windows Server Update Services Active Directory DNS TeamViewer Cisco network devices VMware Nessus Tenable vulnerability scanner Desirable skills: Microsoft SQL Working knowledge of IBM Power 8/10 Red Hat Linux Oracle Quest Active Administrator Lansweeper Cisco Firepower F5 Firewall Citrix load balancers 2nd Line Support Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Apr 25, 2024
Full time
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
Apr 25, 2024
Full time
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ