Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Apr 17, 2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Junior Test Engineers - SW London - Up to £40,000 d.o.e - Hybrid The Company Our client is a leader within their sector. They are looking to hire extensively for their technology teams as they continue to expand into new avenues. They are open to seeing a range of Software Testing profiles. Role Summary This company are looking for someone who can be easily motivated, with great attention to detail, strong communication skills and who can consistently produce high quality levels of work. You will be working within the engineering team supporting the testing functions, improving system performance. They work in a captivating industry and this is a great opportunity to drive your career. Requirements Experience with Jira Experience of Automation (ideally Python) Engineering background, both hardware and software. Degree in relevant subject matter A genuine interest in the products the design and work with. Benefits Hybrid Working Private Medical Flexible working patterns Life Cover Many others Apply Now! If you believe this role is a good fit for you, apply now to avoid missing out on an opportunity to work with a great company. Interviews are currently taking place. Send your CV to Must live and have right to work in the UK. Junior Test Engineers - SW London - Up to £40,000 d.o.e - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 17, 2024
Full time
Junior Test Engineers - SW London - Up to £40,000 d.o.e - Hybrid The Company Our client is a leader within their sector. They are looking to hire extensively for their technology teams as they continue to expand into new avenues. They are open to seeing a range of Software Testing profiles. Role Summary This company are looking for someone who can be easily motivated, with great attention to detail, strong communication skills and who can consistently produce high quality levels of work. You will be working within the engineering team supporting the testing functions, improving system performance. They work in a captivating industry and this is a great opportunity to drive your career. Requirements Experience with Jira Experience of Automation (ideally Python) Engineering background, both hardware and software. Degree in relevant subject matter A genuine interest in the products the design and work with. Benefits Hybrid Working Private Medical Flexible working patterns Life Cover Many others Apply Now! If you believe this role is a good fit for you, apply now to avoid missing out on an opportunity to work with a great company. Interviews are currently taking place. Send your CV to Must live and have right to work in the UK. Junior Test Engineers - SW London - Up to £40,000 d.o.e - Hybrid Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
Apr 17, 2024
Full time
Are you an experienced PMO Analyst, driven to deliver, and looking to operate in an Enterprise or Lead capacity? Have you supported a portfolio of change that has included ERP projects, PPM delivery or taking ownership of the creation of new systems or processes? Let Informed Recruitment help you to achieve your potential with an exciting consultancy opportunity for a PMO Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees. The purpose of the role will be to support a change and transformation portfolio by analysis and providing performance related data whilst driving value via PPM tools. Your day-to-day responsibilities will include providing analytical skills to aid and inform portfolio planning and management; building robust resource models and to facilitate supply and demand planning; analyse and provide MI reports on performance across all areas of the portfolio and project; continuously improve PPM to improve efficiency; lead on capacity planning; portfolio view of plans maintenance and variation tracking; and information pack production. Must Have Commercial PMO Analyst experience, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects. Project management tools, life cycle, delivery, methodology, and systems. Project documentation, standards and processes experience. Delivery driven, and the capacity to build relartionships and engage with senior stakeholders. Previous experience of using and improving PPM tools such as Planview, Clarity, Clarizen, Primavera or similar. You will be able to work under pressure in an environment with a constant changes and operational demands. MS Project & Excel. Nice to Have Experience in the use of delivery and collaboration tools such TFS/DevOps, JIRA, Confluence, SharePoint, MS Teams, Zoom, Skype, etc. Professional certification, such as PRINCE2 Foundation, APMP Foundation and/or P3O Foundation. Experience of working on or within ERP transformations. As an individual you will experience in providing constructive challenge, positively and with assertion to colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be then split between one or two days in the office in Manchester, with the rest of time working from home. If this role describes you then please apply without delay for the opportunity to continue your career with a friendly, customer focused organisation. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.
- Tester - Hybrid (very flexible) - Cheshire - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
- Tester - Hybrid (very flexible) - Cheshire - Excellent benefits - £45,000 - Calling all Testers . Do you want to work for the UK s leading provider and administrator of service plans, trusted by 15 of the world s foremost vehicle manufacturers - they are truly masters of aftersales relationships between car manufacturers and dealerships, delivering world-class customer service and support for post-sales care. You'll be joining a forward-thinking development team where you will perform manual and regression testing of web sites, APIs, business logic and reports, as required, and support the team in their increasing adoption of automated testing of new software. You'll ensure good quality software is delivered in line with timescales and produce easy to understand test cases and test scripts and providing a full audit of testing undertaken. This role holder will also act as a point of contact with commercial and operational stakeholders in their execution of User Acceptance Testing and provide support to the business in relation to errors identified in Production Software. What will you be up to with the development team? Support the delivery of new software and reporting requirements to the business through effective prioritisation and scheduling of work. Define, gather and manage the test data to support test cases for both functional (user stories) and non-functional requirements (NFRs). Execute test scripts making sure that any deviation between actual and expected results is clear at all times. Defect resolution / reduction through collaboration and communication with business and team members. Support a culture of continuous improvement with a focus on leveraging technical toolsets to provide the business with informative and trusted reporting. What it takes for you to join the team Knowledge of software development lifecycles. Experience of mastering new business systems and processes. Experience of Reports testing would be desirable. Knowledge of source control systems and implementing change control. JIRA and Test Management and scripting tools. Effective test design, test planning and scheduling. Creation of test cases from requirements. Experience of automated test tools. Ready for the challenge? Apply now and we'll be in touch shortly. Skills- Tester, Test Analyst, Software Test Analyst, manual testing, automated/regression testing, SDLC, JIRA, UAT Testing Tilt Recruitment are specialists in IT Recruitment. We work hard to find our candidates their perfect roles within fantastic organisations across the UK. If this role isn t right for you, please still get in touch with us as we may have other roles which may suit you better. We also offer up to £500 for every successful referral, if you know someone who matches this skill set please let us know. Tilt Recruitment is acting as an Employment Agency in relation to this vacancy.
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Apr 17, 2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Apr 17, 2024
Full time
Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead. This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners. Location: London or Bristol - (hybrid 3 days on-site) Remuneration: up to£45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more! Your role as a Change and Release Analyst: Demonstrable experience in the day to day operation in Change and Release Management. Experience of working in a complex multi-sourced environment. Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc. Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds Strong working-knowledge of ITSM tooling - preferably ServiceNow, BMC Remedy and Jira Service Desk. Ideally to be successful as a Change and Release Analyst you will have: 2 years change experience is essential and familiarity with release is desirable ITIL V3/V4 Foundation or above qualification Clear communication and is articulate Customer Service orientated Sound like you? Please apply directly for more detail!
Product Analyst (E-Commerce Tester) Permanent Lancashire £30,000-£35,000 + Hybrid + Great benefits We have had an exciting E-Commerce Tester (Product Analyst) opportunity come up with an award winning retail business. In this Hybrid E-Commerce Tester (Product Analyst) role, you will be part of the Product team within the eCommerce department reporting to the eCommerce Product Manager. Be integral in the delivery of projects by executing the testing phase, in conjunction with the rest of the product team. Create and execute functional and non-functional test cases for releases to ensure they meet our acceptance criteria and satisfy quality and performance standards in readiness for launch. Support in the creation of test plans in conjunction with the eCommerce Test Lead and other testers and present these back to the Product Manager and Project teams. Working with the rest of the Product team and wider stakeholders you will understand each project's key deliverables and priorities, ensuring that these are considered during UAT. Assist in all releases to the eCommerce application and conduct post-release testing. Support in the regression and campaign testing and ensuring test packs are kept up to date. Building strong relationships with the teams of our technical partners/ integrators, and with our internal IT team. The Ideal Candidate Experience with eCommerce QA / UAT processes. Experience with the Commerce Tools platform or other ecommerce platforms. Experience with microservices and Composable projects. Experience of using an issue tracking tool, such as JIRA. Experience in automation testing. Knowledge and expertise relating to website development and design. Experience in a Business Analyst role or undertaking business requirement capturing/interpreting. A recognised testing qualification or certification is desirable but not essential. Job Ref: DS- Success Talent Diversity & Inclusion statement: We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities. As such, we welcome application from candidates who may have disabilities. We regret that due to the volume of applications, only successful applicants will be contacted.
Apr 17, 2024
Full time
Product Analyst (E-Commerce Tester) Permanent Lancashire £30,000-£35,000 + Hybrid + Great benefits We have had an exciting E-Commerce Tester (Product Analyst) opportunity come up with an award winning retail business. In this Hybrid E-Commerce Tester (Product Analyst) role, you will be part of the Product team within the eCommerce department reporting to the eCommerce Product Manager. Be integral in the delivery of projects by executing the testing phase, in conjunction with the rest of the product team. Create and execute functional and non-functional test cases for releases to ensure they meet our acceptance criteria and satisfy quality and performance standards in readiness for launch. Support in the creation of test plans in conjunction with the eCommerce Test Lead and other testers and present these back to the Product Manager and Project teams. Working with the rest of the Product team and wider stakeholders you will understand each project's key deliverables and priorities, ensuring that these are considered during UAT. Assist in all releases to the eCommerce application and conduct post-release testing. Support in the regression and campaign testing and ensuring test packs are kept up to date. Building strong relationships with the teams of our technical partners/ integrators, and with our internal IT team. The Ideal Candidate Experience with eCommerce QA / UAT processes. Experience with the Commerce Tools platform or other ecommerce platforms. Experience with microservices and Composable projects. Experience of using an issue tracking tool, such as JIRA. Experience in automation testing. Knowledge and expertise relating to website development and design. Experience in a Business Analyst role or undertaking business requirement capturing/interpreting. A recognised testing qualification or certification is desirable but not essential. Job Ref: DS- Success Talent Diversity & Inclusion statement: We recruit by merit on the basis of fair and open competition. Success Talent embraces diversity and promotes equal opportunities. As such, we welcome application from candidates who may have disabilities. We regret that due to the volume of applications, only successful applicants will be contacted.
Robert Half Technology are assisting a global payment company to recruit for a Manual QA Test Analyst on 12 month contract, paying £300-£400 per day to start ASAP Role The Manual QA Test Analyst will be responsible for defining the testing requirements for releases and projects in the QA environment. Responsible for estimating time required to perform testing activities. Responsible for writing test case documentation, defining test data, running test cases, and reviewing results. Responsible for logging, tracking, and re-testing of defects through to resolution working closely with company outsourced development partner. Develop a business testing framework with related test cases, with the view to structure testing activities and make them as efficient as possible. Execute testing in QA environment. Where required, executes regression testing of production activities to ensure no impact to production activities. Performs QA environment change controls required before changes are deployed to production. Supporting company IT Security governance as accredited by IS0 27001. Profile The Manual QA Test Analyst will have at least three years' experience in a testing role. c3-5 years' experience as a QA Test Analyst Strong understanding of financial services and working capital solutions. Strong familiarity of Java, SAP core and related solutions. Excellent PC skills including Microsoft Word, Excel, PowerPoint. Experience of using Atlassian products (Jira, Test Rail, Confluence) Self-starter and able to work independently. An analytical approach to administration processes and an ability to identify and implement improvements for such processes. Company Market leading financial services organisation Recently hit record revenues/profits Offices globally including London Salary & Benefits £300 - £400 per day depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 16, 2024
Full time
Robert Half Technology are assisting a global payment company to recruit for a Manual QA Test Analyst on 12 month contract, paying £300-£400 per day to start ASAP Role The Manual QA Test Analyst will be responsible for defining the testing requirements for releases and projects in the QA environment. Responsible for estimating time required to perform testing activities. Responsible for writing test case documentation, defining test data, running test cases, and reviewing results. Responsible for logging, tracking, and re-testing of defects through to resolution working closely with company outsourced development partner. Develop a business testing framework with related test cases, with the view to structure testing activities and make them as efficient as possible. Execute testing in QA environment. Where required, executes regression testing of production activities to ensure no impact to production activities. Performs QA environment change controls required before changes are deployed to production. Supporting company IT Security governance as accredited by IS0 27001. Profile The Manual QA Test Analyst will have at least three years' experience in a testing role. c3-5 years' experience as a QA Test Analyst Strong understanding of financial services and working capital solutions. Strong familiarity of Java, SAP core and related solutions. Excellent PC skills including Microsoft Word, Excel, PowerPoint. Experience of using Atlassian products (Jira, Test Rail, Confluence) Self-starter and able to work independently. An analytical approach to administration processes and an ability to identify and implement improvements for such processes. Company Market leading financial services organisation Recently hit record revenues/profits Offices globally including London Salary & Benefits £300 - £400 per day depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
We have an exciting opportunity available for an IT Business Analyst focusing on the development and delivery of systems to join our client a market leading Food Manufacturer in their expanding IT Team based at their Head Office in Birmingham. Do you have what it takes to work with Stakeholders to determine their needs and priorities? Can you translate requirements into possible solutions and communicate options in non-technical language? Can you do this within a fast paced, demanding business, within the FMCG Industry? Are you comfortable gathering and analysing data in support of business cases, proposed projects, and systems requirements? Job Title : IT Business Analyst Location: Birmingham Hybrid Salary: Upto 45,000 Role Definition : Do you have a persistent and driven approach with an engaging demeanour that makes sure things get done? Have you got the flair and tenacity to challenge and do things differently? Are you equally comfortable forging ahead where process is limited, but diligent enough to ensure that process is followed where it exists? If the answer to all of the above is yes and you want to work in a high performing team within a fast based, ambitious business then this is the role for you. Key responsibilities: Use defined agreed upon, Business Analysis methods in the planning, design, development, and deployment of new applications. And for the enhancement of existing applications. Analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging value in these systems. Working with various IT implementation teams, both formal and informal, to ensure successful delivery and roll out of change initiatives. This may include production of training materials, standard operating procedures, data migration documents and process flows. Conduct research on software and hardware products to justify recommendations and to support capital investment. Working with business representatives and closely working with Product Owners and IT teams to understand and deliver business requirements. Define, document and agree processes that meet the agreed business goals and translate into operational processes within the relevant business systems. Working as part of the IT team to integrate and align current and future business projects with the agreed strategy. Assisting in the resolution of business issues through the effective use of Jira and Fresh Service. You will ideally have a background that involves working within IT Business Analysis and understand the theoretical and practical aspects required, preferably within the FMCG Sector. The ability to demonstrate a background of Business Analysis within a large and complex infrastructure is highly desirable along with excellent communication, planning, organisational and customer facing skills. You will have experience of working in a structured environment to deliver agreed objectives and business goals and be able to manage people involved in any requirements analysis whether internal or external suppliers. Educated to Degree level within an IT related discipline is preferable along with BCS, Agile level qualifications. This is an opportunity for you to leap into the Business Analyst arena and Fastrack your IT journey with an Award-Winning, forward-thinking team. A full UK drivers licence is required for this position along with access to your own transport due to travel required within the role.
Apr 16, 2024
Full time
We have an exciting opportunity available for an IT Business Analyst focusing on the development and delivery of systems to join our client a market leading Food Manufacturer in their expanding IT Team based at their Head Office in Birmingham. Do you have what it takes to work with Stakeholders to determine their needs and priorities? Can you translate requirements into possible solutions and communicate options in non-technical language? Can you do this within a fast paced, demanding business, within the FMCG Industry? Are you comfortable gathering and analysing data in support of business cases, proposed projects, and systems requirements? Job Title : IT Business Analyst Location: Birmingham Hybrid Salary: Upto 45,000 Role Definition : Do you have a persistent and driven approach with an engaging demeanour that makes sure things get done? Have you got the flair and tenacity to challenge and do things differently? Are you equally comfortable forging ahead where process is limited, but diligent enough to ensure that process is followed where it exists? If the answer to all of the above is yes and you want to work in a high performing team within a fast based, ambitious business then this is the role for you. Key responsibilities: Use defined agreed upon, Business Analysis methods in the planning, design, development, and deployment of new applications. And for the enhancement of existing applications. Analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging value in these systems. Working with various IT implementation teams, both formal and informal, to ensure successful delivery and roll out of change initiatives. This may include production of training materials, standard operating procedures, data migration documents and process flows. Conduct research on software and hardware products to justify recommendations and to support capital investment. Working with business representatives and closely working with Product Owners and IT teams to understand and deliver business requirements. Define, document and agree processes that meet the agreed business goals and translate into operational processes within the relevant business systems. Working as part of the IT team to integrate and align current and future business projects with the agreed strategy. Assisting in the resolution of business issues through the effective use of Jira and Fresh Service. You will ideally have a background that involves working within IT Business Analysis and understand the theoretical and practical aspects required, preferably within the FMCG Sector. The ability to demonstrate a background of Business Analysis within a large and complex infrastructure is highly desirable along with excellent communication, planning, organisational and customer facing skills. You will have experience of working in a structured environment to deliver agreed objectives and business goals and be able to manage people involved in any requirements analysis whether internal or external suppliers. Educated to Degree level within an IT related discipline is preferable along with BCS, Agile level qualifications. This is an opportunity for you to leap into the Business Analyst arena and Fastrack your IT journey with an Award-Winning, forward-thinking team. A full UK drivers licence is required for this position along with access to your own transport due to travel required within the role.
Technical Analyst 6 months with potential extensions - Via Umbrella With one of Lorien's top banking clients Potential days in Manchester office but will consider candidates based in Edinburgh. We're looking for someone highly technical with experience of engineering disciplines such as analysis, design, testing and deployment. You'll have a background in solving complex analytical and numerical problems, and will be able to rapidly and effectively understand and translate product and business requirements into technical solutions. We'll also look to you to demonstrate a clear understanding of how your technical specialism supports our customers by producing high availability, low cost solutions. It'll be ideal if you have knowledge of payments processes and systems. You'll also demonstrate: Experience of Agile and DevOps tools and methodologies Experience of working in an environment where products must be delivered to short delivery cycles Excellent communication skills with the ability to communicate complex technical concepts clearly to peers Good collaboration and stakeholder management skills Experience of detailed analysis and documenting of technical requirements. Experience of creating governance artefacts as deliverables. Knowledge of tools like JIRA, Confluence or their equivalent. Well versed in Microsoft Office applications. Knowledge of change control processes. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 16, 2024
Full time
Technical Analyst 6 months with potential extensions - Via Umbrella With one of Lorien's top banking clients Potential days in Manchester office but will consider candidates based in Edinburgh. We're looking for someone highly technical with experience of engineering disciplines such as analysis, design, testing and deployment. You'll have a background in solving complex analytical and numerical problems, and will be able to rapidly and effectively understand and translate product and business requirements into technical solutions. We'll also look to you to demonstrate a clear understanding of how your technical specialism supports our customers by producing high availability, low cost solutions. It'll be ideal if you have knowledge of payments processes and systems. You'll also demonstrate: Experience of Agile and DevOps tools and methodologies Experience of working in an environment where products must be delivered to short delivery cycles Excellent communication skills with the ability to communicate complex technical concepts clearly to peers Good collaboration and stakeholder management skills Experience of detailed analysis and documenting of technical requirements. Experience of creating governance artefacts as deliverables. Knowledge of tools like JIRA, Confluence or their equivalent. Well versed in Microsoft Office applications. Knowledge of change control processes. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Test Analyst Inside IR35 - 2 days onsite minimum We have partnered with a leading banking organisation to find an experienced Test Analyst who has a background in financial services. The role will help the bank with a major upgrade project to one of their core banking applications, experience of this type of role is essential. Delivery of various test activities across the different branches, working with test manager, business analyst, IT and business users. Work will initially focus on documenting use cases and the associated test cases, and uploading to test system. This project is to deliver an upgrade to the core banking system by August 2025 so has excellent scope for extension. Skills required: Delivery of various test activities across the different branches, working with test manager, business analyst, IT and business users Work will initially focus on documenting use cases and the associated test cases, and uploading to test system Execution of test cases and supporting users in execution of test cases Some test coordination and administration will also be involved e.g production of test reports / metrics Working mainly in Azure Dev Ops (ADO) Wiki and boards (similar to Confluence / Jira) and MS Office suite Prior experience working as a test analyst on projects in the finance sector either on the business (Operations / Settlements) or IT side required. Prior experience with Core Banking Systems would be ideal Test Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Apr 16, 2024
Contractor
Test Analyst Inside IR35 - 2 days onsite minimum We have partnered with a leading banking organisation to find an experienced Test Analyst who has a background in financial services. The role will help the bank with a major upgrade project to one of their core banking applications, experience of this type of role is essential. Delivery of various test activities across the different branches, working with test manager, business analyst, IT and business users. Work will initially focus on documenting use cases and the associated test cases, and uploading to test system. This project is to deliver an upgrade to the core banking system by August 2025 so has excellent scope for extension. Skills required: Delivery of various test activities across the different branches, working with test manager, business analyst, IT and business users Work will initially focus on documenting use cases and the associated test cases, and uploading to test system Execution of test cases and supporting users in execution of test cases Some test coordination and administration will also be involved e.g production of test reports / metrics Working mainly in Azure Dev Ops (ADO) Wiki and boards (similar to Confluence / Jira) and MS Office suite Prior experience working as a test analyst on projects in the finance sector either on the business (Operations / Settlements) or IT side required. Prior experience with Core Banking Systems would be ideal Test Analyst Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website (url removed)
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 16, 2024
Full time
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Are you a Senior Web Developer with Umbraco experience in and around the Bristol area? If you have a thirst for knowledge, a passion for problem-solving and a desire to work on a varied portfolio of projects for different clients, then you'll fit right in here.They're a self-organised bunch, so everyone has lots of freedom about how they work, but within a really supportive environment. What you'll need Plenty of commercial experience with C#, .NET. Experience with HTML, CSS, JavaScript with any modern JavaScript library. Good experience with Umbraco. Understanding of Azure cloud platform and its services (e.g. Azure App Service, Azure SQL, Azure Functions, Azure Blob Storage, Azure CDN, and Azure Search). Integrating with external systems is beneficial for example with REST API's or other technologies required as per the project. Experience of working in an Agile / SCRUM team preferable with Azure DevOps or JIRA. What's you'll be doing As a Senior Web Developer specialising in Umbraco, you'll deliver all assigned user stories from estimation through code, bug fixing and documentation. Working in an Agile environment you'll be working Sprints to hit project deadlines but in a very grown-up, autonomous environment. Set targets, get them done how best works for you.You'll work within a delivery team, typically including a mix of Developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters (client-facing Project Manager). What you'll get in return A starting salary of up to £65K DOE along with Life Assurance and Group Income Protection, Private medical cover with cash plan, Enhanced Company Pension, Hybrid-working model (Bristol once a week ideally) with 25 days annual leave + your birthday off. Employee wellbeing perks - including Peppy Health, Perkbox, etc. Enhanced maternity, paternity and adoption pay. Generous training budgets and reimbursement for professional memberships. What's next? If you enjoy using Umbraco, enjoy project variety and want to be part of an established organisation, then get your CV over to me today!
Apr 15, 2024
Full time
Are you a Senior Web Developer with Umbraco experience in and around the Bristol area? If you have a thirst for knowledge, a passion for problem-solving and a desire to work on a varied portfolio of projects for different clients, then you'll fit right in here.They're a self-organised bunch, so everyone has lots of freedom about how they work, but within a really supportive environment. What you'll need Plenty of commercial experience with C#, .NET. Experience with HTML, CSS, JavaScript with any modern JavaScript library. Good experience with Umbraco. Understanding of Azure cloud platform and its services (e.g. Azure App Service, Azure SQL, Azure Functions, Azure Blob Storage, Azure CDN, and Azure Search). Integrating with external systems is beneficial for example with REST API's or other technologies required as per the project. Experience of working in an Agile / SCRUM team preferable with Azure DevOps or JIRA. What's you'll be doing As a Senior Web Developer specialising in Umbraco, you'll deliver all assigned user stories from estimation through code, bug fixing and documentation. Working in an Agile environment you'll be working Sprints to hit project deadlines but in a very grown-up, autonomous environment. Set targets, get them done how best works for you.You'll work within a delivery team, typically including a mix of Developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters (client-facing Project Manager). What you'll get in return A starting salary of up to £65K DOE along with Life Assurance and Group Income Protection, Private medical cover with cash plan, Enhanced Company Pension, Hybrid-working model (Bristol once a week ideally) with 25 days annual leave + your birthday off. Employee wellbeing perks - including Peppy Health, Perkbox, etc. Enhanced maternity, paternity and adoption pay. Generous training budgets and reimbursement for professional memberships. What's next? If you enjoy using Umbraco, enjoy project variety and want to be part of an established organisation, then get your CV over to me today!
Are you ready to step into an exciting opportunity with a global SaaS organisation?My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - 27,000 - 32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on (phone number removed). Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website - (url removed) or alternatively find us on social media under ' group'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
Apr 15, 2024
Full time
Are you ready to step into an exciting opportunity with a global SaaS organisation?My client is looking for a Dedicated Support Analyst to join their fast-paced growing organisation! Location - Fully Remote Salary - 27,000 - 32,000 Start Date - ASAP As part of the Customer Support team, you will be responsible for managing and maintaining the relationships with their customers after the implementation process. You are the first point of contact for the customer and are proactive in finding workarounds to your customer's issues and enhancement requests as well as following up internally on the resolution of these issues, defects or enhancement requests. Primary activities include issue diagnosis, troubleshooting, and incident management. The Support Analyst will use strong problem-solving skills, combined with excellent communication and customer focus, to maintain high levels of customer satisfaction. The Role: Respond in a timely fashion to contact from customers, resellers, and professional service engineers, via phone, email and electronic incident submission. Effectively interact with customers of all ability levels to understand the customers request and rapidly assess severity level. Define, research, and resolve customer issues in a timely accurate manner, routing non-technical issues to appropriate personnel using approved business processes. Provides timely updates to the customer, coworkers, and management on the status of outstanding issues. Maintain status of issues in the call-tracking system and perform appropriate follow-up on escalated issues. Conveys customer feedback to appropriate business areas such as Marketing, Product Management and Development. Contribute, review and maintain knowledge base content on an ongoing basis. Understand the customer's configuration, context and practices About you: Bachelor's degree in Computer Sciences (CS) or Management Information Systems (MIS) and/or 1-2 years of experience in a similar position Minimum of 2 years experience working in a technical support environment Minimum of 2 years in a customer service environment Ability to take ownership of complex issues/assignments and follow through to completion Demonstrates aptitude to prioritise and handle multiple issues simultaneously Effective oral and written communication skills Strong attention to detail and accuracy Ability to work independently in a fast-paced technical environment Team player Competencies: Microsoft Operating Systems Microsoft Office Suite Internet and networking technologies Zendesk Jira Exposure to Project Management theory and/or practice (desirable but not essential) Familiarity with System Development Life Cycle (desirable but not essential) If you thrive in a fast-paced environment, possess exceptional customer service skills then we invite you to apply for this exciting opportunity. If you would also like to discuss this role in more detail, please contact the Pursuit Office on (phone number removed). Pursuit Resources Group are an established recruitment agency based in Essex. We recruit across many industry sectors within Essex, Herts, Suffolk, London and beyond. We cover both the permanent and the temporary recruitment market. For more details visit our website - (url removed) or alternatively find us on social media under ' group'. To be notified of all the latest positions please follow us on Facebook, Twitter or LinkedIn.
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 15, 2024
Full time
Your new company We are a leading specialist currency and asset manager with circa $99 billion (as at 31 December 2023) in Assets Under Management Equivalent. Our company's services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices. We have multiple offices globally, including London and Berkshire within the UK, Europe and the United States of America. The relevant team is based in the London office, which is where you will be based. Your new role An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging Helpdesk tickets and providing 1st and 2nd line support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer. Your responsibilities will include: Day to Day IT Issues Investigate and Troubleshoot Issues Desktop Operating System Deployment and Customization Configuration and Maintenance of Mobile Devices Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra Liaison with 3rd Party Vendors Meeting Room Setups and Management Desk Moves Working Out of Hours as Required Documentation of Procedures and Systems Assist with anything else as and when necessary Incident Ownership and Escalation Report All Major issues to Head of Technology What you'll need to succeed Essential Financial Markets: 2yrs minimum Working in small teams Cloud and On-Premise Technologies Technical Windows Desktop: Windows 10/11 Windows Server: Server 2016+ Microsoft Entra Microsoft Intune Microsoft Office: 2016, 365 VMWare Horizon: 7.x, 8.x Active Directory Ability to Prioritise Strong Communicator Below would be great to have but not essential. Cloud: Azure Database: MS SQL Server, Oracle Desktop: Defender, Teams Monitoring Tools: Auvik Networking: Arista, Brocade, Checkpoint, Cisco Project Management Tools: Jira & Confluence Scripting: Powershell Server Management: Exchange, Group Policy, NTFS Permissions, Veeam, VMWare Storage: Pure What you'll get in return Competitive salary between £40,000 - £45,000 Bonus scheme twice a year Private Medical care More benefits are included. Please enquire to know more. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Robert Half Technology are assisting a global payment company to recruit for a QA Test Analyst on 12 month contract, paying £300-£450 per day to start ASAP Role The QA Test Analyst will be responsible for defining the testing requirements for releases and projects in the QA environment. Responsible for estimating time required to perform testing activities. Responsible for writing test case documentation, defining test data, running test cases, and reviewing results. Responsible for logging, tracking, and re-testing of defects through to resolution working closely with company outsourced development partner. Develop a business testing framework with related test cases, with the view to structure testing activities and make them as efficient as possible. Execute testing in QA environment. Where required, executes regression testing of production activities to ensure no impact to production activities. Performs QA environment change controls required before changes are deployed to production. Supporting company IT Security governance as accredited by IS0 27001. Profile The QA Test Analyst will have at least three years' experience in a testing role. Strong understanding of financial services and working capital solutions. Strong familiarity of Java, SAP core and related solutions. Excellent PC skills including Microsoft Word, Excel, PowerPoint. Experience of using Atlassian products (Jira, Test Rail, Confluence) Self-starter and able to work independently. An analytical approach to administration processes and an ability to identify and implement improvements for such processes. Company Global market leading financial services organisation Recently hit record revenues/profits Offices globally including London Salary & Benefits £300 - £500 per day depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 15, 2024
Full time
Robert Half Technology are assisting a global payment company to recruit for a QA Test Analyst on 12 month contract, paying £300-£450 per day to start ASAP Role The QA Test Analyst will be responsible for defining the testing requirements for releases and projects in the QA environment. Responsible for estimating time required to perform testing activities. Responsible for writing test case documentation, defining test data, running test cases, and reviewing results. Responsible for logging, tracking, and re-testing of defects through to resolution working closely with company outsourced development partner. Develop a business testing framework with related test cases, with the view to structure testing activities and make them as efficient as possible. Execute testing in QA environment. Where required, executes regression testing of production activities to ensure no impact to production activities. Performs QA environment change controls required before changes are deployed to production. Supporting company IT Security governance as accredited by IS0 27001. Profile The QA Test Analyst will have at least three years' experience in a testing role. Strong understanding of financial services and working capital solutions. Strong familiarity of Java, SAP core and related solutions. Excellent PC skills including Microsoft Word, Excel, PowerPoint. Experience of using Atlassian products (Jira, Test Rail, Confluence) Self-starter and able to work independently. An analytical approach to administration processes and an ability to identify and implement improvements for such processes. Company Global market leading financial services organisation Recently hit record revenues/profits Offices globally including London Salary & Benefits £300 - £500 per day depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Test Lead - Hybrid, Glasgow Salary - Up to £60,000 Head Resourcing is looking for an experienced Test Lead to join a Glasgow based Financial Services Client. This is a hybrid role with working from the office in Glasgow twice per week. A dedicated, experienced individual to join the Operations function as the Enterprise Test Lead, working primarily with the Change, Outsourcing, Analysis and Testing team and the IT Development team. The responsibilities of the Test Lead include establishing and managing a testing framework to be used by colleagues in the delivery of change, to ensure adherence to that framework and to design and deliver effective testing for prioritised change activity. You will also be involved day to day in carrying out testing activity and in supporting others working on different initiatives, helping them develop test strategies, mitigate risks to the test plan and supporting them as they develop their testing capability. You will communicate concisely, clearly and constructively with colleagues at all levels of the organisation to ensure strong engagement in testing activity. Key aptitudes include a strong drive to successfully agree and deliver business outcomes, brilliant collaboration across all project and programme stakeholders and a relentless focus on continuous improvement. A natural attention to detail and a desire to understand and address blockers to effective change is a must. Responsibilities Own the Testing Framework Understand the relevant policies and risk appetite of the organisation. Develop and maintain a documented framework containing standards, methods and tools that support alignment to the organisation's policies and risk appetite. Ensure alignment of the Testing Framework with other similar frameworks such as for IT Development and Change Management. Engage with colleagues across the business to ensure they understand and can use the framework, and respond to their feedback to continuously improve it. Own testing tooling and automation capability Understand the relevant systems, environments and data that combine to deliver service and change. Select and operate tooling that will drive adherence to our testing framework and will improve efficiency through test automation. Ensure Infrastructure, IT Development, Change and OAT and business teams are able to use the tooling as needed and that test automation is used where appropriate. Develop test strategies for larger projects and oversee the test strategies proposed by colleagues for other change For key projects you will lead on analysing project requirements, identifying test scope and approach, determining environmental and data requirements and estimating testing efforts. This will all contribute to establishing an understood and agreed level of risk, to be confirmed with sponsor and other key stakeholders. Carry out testing activity Carry out testing in line with test plans. Report on progress against test plans to key stakeholders, highlighting risks and opportunities and where necessary presenting options and recommendations for next steps. Provide oversight of progress on other testing activity, helping others to spot risks and respond to challenges. Engage all stakeholders to successfully complete testing activity Ensure all relevant change stakeholders (IT Development, Infrastructure, Project Manager, analysts, testers and other business roles supporting the change) have clear line of sight to: 1. Effort required to support testing work. 2. Progress against plan. 3. Key defects and issues. 4. The overall risk profile of the testing activity. Collaborate with stakeholders to flex test approach and test plan to ensure a constructive outcome to any challenges met. Develop a "shift left" culture Create a culture where testing can happen at the earliest opportunity in the lifecycle and with the least amount of manual effort, so that testing is seen as an enabler of successful change delivery. Coach colleagues in all relevant teams to develop this mindset and support them in having the understanding of approach and tooling to be able to do so. Testing Skills & Knowledge To be successful in this role as a Test Lead you will have a combination of the following testing knowledge and skills: Knowledge and experience of implementing automation test strategies in line with the Test Automation pyramid. Experience of designing and maintaining front-end test automation frameworks including tool selection, adoption and alignment with IT Development and Infrastructure capabilities e.g. TestComplete, Cypress, TestCafe, Selenium Webdriver. Experience of API testing using Postman. Knowledge of database concepts and SQL. Basic knowledge of the Java programming language and Junit. Proficiency in testing methodologies, test planning, and test case design. Strong understanding of software development life cycle (SDLC) and agile methodologies (Scrum). Working in an agile (Scrum/Kanban) project environment utilising a test first approach which drives and creates a shared understanding of project requirements e.g. Shift Left, Example Mapping, 3 Amigos. Excellent leadership and team management skills. Strong communication and interpersonal skills for effective collaboration with cross-functional teams. Ability to analyse project requirements and identify potential issues. Strong problem-solving skills to address challenges during the testing phase. Experience of Test Management using Jira and Zephyr (or similar Test Management tools) including defect management. Mentoring of junior testers and building a test team. Knowledge and experience of non-functional testing e.g. Performance Testing using tools such as k6 and JMeter.
Apr 15, 2024
Full time
Test Lead - Hybrid, Glasgow Salary - Up to £60,000 Head Resourcing is looking for an experienced Test Lead to join a Glasgow based Financial Services Client. This is a hybrid role with working from the office in Glasgow twice per week. A dedicated, experienced individual to join the Operations function as the Enterprise Test Lead, working primarily with the Change, Outsourcing, Analysis and Testing team and the IT Development team. The responsibilities of the Test Lead include establishing and managing a testing framework to be used by colleagues in the delivery of change, to ensure adherence to that framework and to design and deliver effective testing for prioritised change activity. You will also be involved day to day in carrying out testing activity and in supporting others working on different initiatives, helping them develop test strategies, mitigate risks to the test plan and supporting them as they develop their testing capability. You will communicate concisely, clearly and constructively with colleagues at all levels of the organisation to ensure strong engagement in testing activity. Key aptitudes include a strong drive to successfully agree and deliver business outcomes, brilliant collaboration across all project and programme stakeholders and a relentless focus on continuous improvement. A natural attention to detail and a desire to understand and address blockers to effective change is a must. Responsibilities Own the Testing Framework Understand the relevant policies and risk appetite of the organisation. Develop and maintain a documented framework containing standards, methods and tools that support alignment to the organisation's policies and risk appetite. Ensure alignment of the Testing Framework with other similar frameworks such as for IT Development and Change Management. Engage with colleagues across the business to ensure they understand and can use the framework, and respond to their feedback to continuously improve it. Own testing tooling and automation capability Understand the relevant systems, environments and data that combine to deliver service and change. Select and operate tooling that will drive adherence to our testing framework and will improve efficiency through test automation. Ensure Infrastructure, IT Development, Change and OAT and business teams are able to use the tooling as needed and that test automation is used where appropriate. Develop test strategies for larger projects and oversee the test strategies proposed by colleagues for other change For key projects you will lead on analysing project requirements, identifying test scope and approach, determining environmental and data requirements and estimating testing efforts. This will all contribute to establishing an understood and agreed level of risk, to be confirmed with sponsor and other key stakeholders. Carry out testing activity Carry out testing in line with test plans. Report on progress against test plans to key stakeholders, highlighting risks and opportunities and where necessary presenting options and recommendations for next steps. Provide oversight of progress on other testing activity, helping others to spot risks and respond to challenges. Engage all stakeholders to successfully complete testing activity Ensure all relevant change stakeholders (IT Development, Infrastructure, Project Manager, analysts, testers and other business roles supporting the change) have clear line of sight to: 1. Effort required to support testing work. 2. Progress against plan. 3. Key defects and issues. 4. The overall risk profile of the testing activity. Collaborate with stakeholders to flex test approach and test plan to ensure a constructive outcome to any challenges met. Develop a "shift left" culture Create a culture where testing can happen at the earliest opportunity in the lifecycle and with the least amount of manual effort, so that testing is seen as an enabler of successful change delivery. Coach colleagues in all relevant teams to develop this mindset and support them in having the understanding of approach and tooling to be able to do so. Testing Skills & Knowledge To be successful in this role as a Test Lead you will have a combination of the following testing knowledge and skills: Knowledge and experience of implementing automation test strategies in line with the Test Automation pyramid. Experience of designing and maintaining front-end test automation frameworks including tool selection, adoption and alignment with IT Development and Infrastructure capabilities e.g. TestComplete, Cypress, TestCafe, Selenium Webdriver. Experience of API testing using Postman. Knowledge of database concepts and SQL. Basic knowledge of the Java programming language and Junit. Proficiency in testing methodologies, test planning, and test case design. Strong understanding of software development life cycle (SDLC) and agile methodologies (Scrum). Working in an agile (Scrum/Kanban) project environment utilising a test first approach which drives and creates a shared understanding of project requirements e.g. Shift Left, Example Mapping, 3 Amigos. Excellent leadership and team management skills. Strong communication and interpersonal skills for effective collaboration with cross-functional teams. Ability to analyse project requirements and identify potential issues. Strong problem-solving skills to address challenges during the testing phase. Experience of Test Management using Jira and Zephyr (or similar Test Management tools) including defect management. Mentoring of junior testers and building a test team. Knowledge and experience of non-functional testing e.g. Performance Testing using tools such as k6 and JMeter.
Test Lead - Hybrid, Glasgow Salary - Up to 60,000 Head Resourcing is looking for an experienced Test Lead to join a Glasgow based Financial Services Client. This is a hybrid role with working from the office in Glasgow twice per week. A dedicated, experienced individual to join the Operations function as the Enterprise Test Lead, working primarily with the Change, Outsourcing, Analysis and Testing team and the IT Development team. The responsibilities of the Test Lead include establishing and managing a testing framework to be used by colleagues in the delivery of change, to ensure adherence to that framework and to design and deliver effective testing for prioritised change activity. You will also be involved day to day in carrying out testing activity and in supporting others working on different initiatives, helping them develop test strategies, mitigate risks to the test plan and supporting them as they develop their testing capability. You will communicate concisely, clearly and constructively with colleagues at all levels of the organisation to ensure strong engagement in testing activity. Key aptitudes include a strong drive to successfully agree and deliver business outcomes, brilliant collaboration across all project and programme stakeholders and a relentless focus on continuous improvement. A natural attention to detail and a desire to understand and address blockers to effective change is a must. Responsibilities Own the Testing Framework Understand the relevant policies and risk appetite of the organisation. Develop and maintain a documented framework containing standards, methods and tools that support alignment to the organisation's policies and risk appetite. Ensure alignment of the Testing Framework with other similar frameworks such as for IT Development and Change Management. Engage with colleagues across the business to ensure they understand and can use the framework, and respond to their feedback to continuously improve it. Own testing tooling and automation capability Understand the relevant systems, environments and data that combine to deliver service and change. Select and operate tooling that will drive adherence to our testing framework and will improve efficiency through test automation. Ensure Infrastructure, IT Development, Change and OAT and business teams are able to use the tooling as needed and that test automation is used where appropriate. Develop test strategies for larger projects and oversee the test strategies proposed by colleagues for other change For key projects you will lead on analysing project requirements, identifying test scope and approach, determining environmental and data requirements and estimating testing efforts. This will all contribute to establishing an understood and agreed level of risk, to be confirmed with sponsor and other key stakeholders. Carry out testing activity Carry out testing in line with test plans. Report on progress against test plans to key stakeholders, highlighting risks and opportunities and where necessary presenting options and recommendations for next steps. Provide oversight of progress on other testing activity, helping others to spot risks and respond to challenges. Engage all stakeholders to successfully complete testing activity Ensure all relevant change stakeholders (IT Development, Infrastructure, Project Manager, analysts, testers and other business roles supporting the change) have clear line of sight to: 1. Effort required to support testing work. 2. Progress against plan. 3. Key defects and issues. 4. The overall risk profile of the testing activity. Collaborate with stakeholders to flex test approach and test plan to ensure a constructive outcome to any challenges met. Develop a "shift left" culture Create a culture where testing can happen at the earliest opportunity in the lifecycle and with the least amount of manual effort, so that testing is seen as an enabler of successful change delivery. Coach colleagues in all relevant teams to develop this mindset and support them in having the understanding of approach and tooling to be able to do so. Testing Skills & Knowledge To be successful in this role as a Test Lead you will have a combination of the following testing knowledge and skills: Knowledge and experience of implementing automation test strategies in line with the Test Automation pyramid. Experience of designing and maintaining front-end test automation frameworks including tool selection, adoption and alignment with IT Development and Infrastructure capabilities e.g. TestComplete, Cypress, TestCafe, Selenium Webdriver. Experience of API testing using Postman. Knowledge of database concepts and SQL. Basic knowledge of the Java programming language and Junit. Proficiency in testing methodologies, test planning, and test case design. Strong understanding of software development life cycle (SDLC) and agile methodologies (Scrum). Working in an agile (Scrum/Kanban) project environment utilising a test first approach which drives and creates a shared understanding of project requirements e.g. Shift Left, Example Mapping, 3 Amigos. Excellent leadership and team management skills. Strong communication and interpersonal skills for effective collaboration with cross-functional teams. Ability to analyse project requirements and identify potential issues. Strong problem-solving skills to address challenges during the testing phase. Experience of Test Management using Jira and Zephyr (or similar Test Management tools) including defect management. Mentoring of junior testers and building a test team. Knowledge and experience of non-functional testing e.g. Performance Testing using tools such as k6 and JMeter.
Apr 15, 2024
Full time
Test Lead - Hybrid, Glasgow Salary - Up to 60,000 Head Resourcing is looking for an experienced Test Lead to join a Glasgow based Financial Services Client. This is a hybrid role with working from the office in Glasgow twice per week. A dedicated, experienced individual to join the Operations function as the Enterprise Test Lead, working primarily with the Change, Outsourcing, Analysis and Testing team and the IT Development team. The responsibilities of the Test Lead include establishing and managing a testing framework to be used by colleagues in the delivery of change, to ensure adherence to that framework and to design and deliver effective testing for prioritised change activity. You will also be involved day to day in carrying out testing activity and in supporting others working on different initiatives, helping them develop test strategies, mitigate risks to the test plan and supporting them as they develop their testing capability. You will communicate concisely, clearly and constructively with colleagues at all levels of the organisation to ensure strong engagement in testing activity. Key aptitudes include a strong drive to successfully agree and deliver business outcomes, brilliant collaboration across all project and programme stakeholders and a relentless focus on continuous improvement. A natural attention to detail and a desire to understand and address blockers to effective change is a must. Responsibilities Own the Testing Framework Understand the relevant policies and risk appetite of the organisation. Develop and maintain a documented framework containing standards, methods and tools that support alignment to the organisation's policies and risk appetite. Ensure alignment of the Testing Framework with other similar frameworks such as for IT Development and Change Management. Engage with colleagues across the business to ensure they understand and can use the framework, and respond to their feedback to continuously improve it. Own testing tooling and automation capability Understand the relevant systems, environments and data that combine to deliver service and change. Select and operate tooling that will drive adherence to our testing framework and will improve efficiency through test automation. Ensure Infrastructure, IT Development, Change and OAT and business teams are able to use the tooling as needed and that test automation is used where appropriate. Develop test strategies for larger projects and oversee the test strategies proposed by colleagues for other change For key projects you will lead on analysing project requirements, identifying test scope and approach, determining environmental and data requirements and estimating testing efforts. This will all contribute to establishing an understood and agreed level of risk, to be confirmed with sponsor and other key stakeholders. Carry out testing activity Carry out testing in line with test plans. Report on progress against test plans to key stakeholders, highlighting risks and opportunities and where necessary presenting options and recommendations for next steps. Provide oversight of progress on other testing activity, helping others to spot risks and respond to challenges. Engage all stakeholders to successfully complete testing activity Ensure all relevant change stakeholders (IT Development, Infrastructure, Project Manager, analysts, testers and other business roles supporting the change) have clear line of sight to: 1. Effort required to support testing work. 2. Progress against plan. 3. Key defects and issues. 4. The overall risk profile of the testing activity. Collaborate with stakeholders to flex test approach and test plan to ensure a constructive outcome to any challenges met. Develop a "shift left" culture Create a culture where testing can happen at the earliest opportunity in the lifecycle and with the least amount of manual effort, so that testing is seen as an enabler of successful change delivery. Coach colleagues in all relevant teams to develop this mindset and support them in having the understanding of approach and tooling to be able to do so. Testing Skills & Knowledge To be successful in this role as a Test Lead you will have a combination of the following testing knowledge and skills: Knowledge and experience of implementing automation test strategies in line with the Test Automation pyramid. Experience of designing and maintaining front-end test automation frameworks including tool selection, adoption and alignment with IT Development and Infrastructure capabilities e.g. TestComplete, Cypress, TestCafe, Selenium Webdriver. Experience of API testing using Postman. Knowledge of database concepts and SQL. Basic knowledge of the Java programming language and Junit. Proficiency in testing methodologies, test planning, and test case design. Strong understanding of software development life cycle (SDLC) and agile methodologies (Scrum). Working in an agile (Scrum/Kanban) project environment utilising a test first approach which drives and creates a shared understanding of project requirements e.g. Shift Left, Example Mapping, 3 Amigos. Excellent leadership and team management skills. Strong communication and interpersonal skills for effective collaboration with cross-functional teams. Ability to analyse project requirements and identify potential issues. Strong problem-solving skills to address challenges during the testing phase. Experience of Test Management using Jira and Zephyr (or similar Test Management tools) including defect management. Mentoring of junior testers and building a test team. Knowledge and experience of non-functional testing e.g. Performance Testing using tools such as k6 and JMeter.
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Apr 15, 2024
Full time
1st / 2nd Line Desktop Support Analyst - Candidates will have a minimum 2+ years (ideally more) 1st / 2nd Line Desktop Support experience with any previous Application Support and Financial / Banking highly beneficial. This is a superb opportunity working within a Major Brokerage House and could provide a stepping stone to move into 3rd Line Support over time as the company have a history of promoting from within. You must have strong Windows 10 / 11 Desktop Support, Office Applications (2013 to 2019) and Exchange / Office 365 with some knowledge of JIRA, AWS or other Cloud based products advantageous. You'll also have a core knowledge of Windows Server - 2012, 2016, 2019 including Active Directory and Group Policy for managing user accounts with any Windows Deployment Server and a general awareness of Networking in a Switched Environment - TCP/IP, DNS, DHCP, GPO's, LAN/WAN all beneficial. Ideally used to working in an SLA / ITIL driven environment, able to monitor and restore back-ups and generate reports. You'll be involved in the management of Application / Access Security (firewall, anti-virus, e-mail filters) and able to install, configure and troubleshoot devices / printers. You will have excellent communication skills, able to deal with users at all levels on the phone, via e-mail and face to face. None Essential Skills: Any Application Support the Financial / Banking / Brokerage Sector supporting Market Data Feeds / Trade Floor Support (Reuters, Bloomberg) along with any Linux Systems Administration and Scripting (Python, PowerShell), along with a core knowledge of Databases (Oracle and SQL) advantageous. You will be working in a dynamic Financial environment and the client is seeking a motivated individual with the right attitude and aptitude. Not essential but any MCP, MCDST, MCITP, MCSA, MCSE accreditation all beneficial as is any Citrix and Cisco experience and a sense of humour and ability to interact well and get on with others essential. This role is as much about attitude and aptitude and being able to demonstrate a genuine desire to learn than it is the current skillset. The salary range will vary on experience and the amount of training a candidate may require to bring them up to speed.
Senior Business Analyst A highly reputable financial services corporation is currently a Senior Business Analyst to support the delivery of core products, systems, processes and associated business initiatives. The chosen Senior Business Analyst will have strong capabilites in RAID, process for elicitation and JIRA/Confluence preferably with some exposure to Azure DevOps environments. This is an exciting project where the chosen candidate will gain exposure to modernisation as our client moves towards a cloud first estate within an scaled Agile environment. Our client is offering a basic salary of £60,000 to £65,000 to be based in Chatham 3 x PW to start ASAP on a 12 month FTC with potential to move into a permanent career opportunity. Core responsibilities: Conducting discovery analysis to quantify the problem or opportunity within the competitive environment, the business process landscape, the current IT and data solutions. Supporting business decision-making through the identification and evaluation of solution options. Stakeholder identification and management both to reflect a wide range of stakeholder perspectives and to optimise the change journey of the stakeholders with clear communication and upfront work-planning. The elicitation, analysis, specification, validation and verification of business requirements for the selected solution. Requirements will reflect both functional and non-functional perspectives. Requirements elaboration may require a range of artefacts such as Journey models, Use Case diagrams, Business Process models (we use BPMN notation), Information and Data models to provide business and technical teams with context and precision. Delivery the requirements traceability appropriate to the change initiative typically from desired business outcome through requirements to software developments and acceptance testing. Support defined changes through to benefit realisation with a range of tasks including project change evaluation and implementation; RAID identification, specification and mitigation, resolution of defects arising from Test where relevant to the service definition and implementation support. Core skill requirements: Previous work experience as a Senior Business Analyst / Lead Business Analyst within the Financial Services industry is preferable. Strong knowledge of describing customer journeys, process modelling, data modelling, test defect triage, stakeholder management and traceability matrix is essential. Experience of on-premise to cloud transformation programs is essential. Demonstrable knowledge elicitation, RAID identification and senior stakeholder engagement is essential Experience of JIRA, Confluence and Azure DevOps is highly desirable. We value BA Professional Certification such as the IIBA's CBAP or the BCS International Diploma in Business Analysis is a nice to have. £55,000 to £60,000/ 15% bonus / Flexible working / 28 Days Holiday / Medical Cover / Life Cover / 13% Pension Senior Business Analyst
Apr 15, 2024
Full time
Senior Business Analyst A highly reputable financial services corporation is currently a Senior Business Analyst to support the delivery of core products, systems, processes and associated business initiatives. The chosen Senior Business Analyst will have strong capabilites in RAID, process for elicitation and JIRA/Confluence preferably with some exposure to Azure DevOps environments. This is an exciting project where the chosen candidate will gain exposure to modernisation as our client moves towards a cloud first estate within an scaled Agile environment. Our client is offering a basic salary of £60,000 to £65,000 to be based in Chatham 3 x PW to start ASAP on a 12 month FTC with potential to move into a permanent career opportunity. Core responsibilities: Conducting discovery analysis to quantify the problem or opportunity within the competitive environment, the business process landscape, the current IT and data solutions. Supporting business decision-making through the identification and evaluation of solution options. Stakeholder identification and management both to reflect a wide range of stakeholder perspectives and to optimise the change journey of the stakeholders with clear communication and upfront work-planning. The elicitation, analysis, specification, validation and verification of business requirements for the selected solution. Requirements will reflect both functional and non-functional perspectives. Requirements elaboration may require a range of artefacts such as Journey models, Use Case diagrams, Business Process models (we use BPMN notation), Information and Data models to provide business and technical teams with context and precision. Delivery the requirements traceability appropriate to the change initiative typically from desired business outcome through requirements to software developments and acceptance testing. Support defined changes through to benefit realisation with a range of tasks including project change evaluation and implementation; RAID identification, specification and mitigation, resolution of defects arising from Test where relevant to the service definition and implementation support. Core skill requirements: Previous work experience as a Senior Business Analyst / Lead Business Analyst within the Financial Services industry is preferable. Strong knowledge of describing customer journeys, process modelling, data modelling, test defect triage, stakeholder management and traceability matrix is essential. Experience of on-premise to cloud transformation programs is essential. Demonstrable knowledge elicitation, RAID identification and senior stakeholder engagement is essential Experience of JIRA, Confluence and Azure DevOps is highly desirable. We value BA Professional Certification such as the IIBA's CBAP or the BCS International Diploma in Business Analysis is a nice to have. £55,000 to £60,000/ 15% bonus / Flexible working / 28 Days Holiday / Medical Cover / Life Cover / 13% Pension Senior Business Analyst