Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Why Contact Security Services? Contact Security Services are a fully SSAIB approved security installer celebrating 15 years in business in the electronic security industry. They provide individually tailored solutions in Intruder Alarms, Wireless Burglar Alarm Systems and Home and Commercial CCTV Systems. They are now looking for a Digital Systems Apprentice to join their team in Airdrie, this learner will work towards a Digital Applications Support SCQF Level 6 Apprenticeship. What's involved? Becoming an expert in the business with regards to: Supporting the wider team with document management using their in-house system Vantage to update records, leave notes and save updates Becoming the first point of contact for customer queries, engineers and colleagues relating to any related jobs You will be responsible for managing finance documents and information for each client Working in collaboration with the engineering team to manage their diaries by preparing letters and other suitable documents and storing these on Vantage Using online shared drives and client portals to update the database with information daily Using Excel to run financial reports in regards to current jobs Co-ordinating diaries and working to timeframes assigned by manager Using Microsoft packages as part of your daily routine you will be updating spreadsheets and emailing with Outlook What do they need from you? Excellent attention to detail Great communicators who listen to and understand our customers Team players with a genuine passion for delivering amazing customer service Fast-paced learners who enjoy variety and can embrace change Salary: £15,000 - £16,000 per annum Working hours: Monday to Friday, 9am - 5:30pm Benefits: Pension scheme Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
Mar 29, 2024
Full time
Why Contact Security Services? Contact Security Services are a fully SSAIB approved security installer celebrating 15 years in business in the electronic security industry. They provide individually tailored solutions in Intruder Alarms, Wireless Burglar Alarm Systems and Home and Commercial CCTV Systems. They are now looking for a Digital Systems Apprentice to join their team in Airdrie, this learner will work towards a Digital Applications Support SCQF Level 6 Apprenticeship. What's involved? Becoming an expert in the business with regards to: Supporting the wider team with document management using their in-house system Vantage to update records, leave notes and save updates Becoming the first point of contact for customer queries, engineers and colleagues relating to any related jobs You will be responsible for managing finance documents and information for each client Working in collaboration with the engineering team to manage their diaries by preparing letters and other suitable documents and storing these on Vantage Using online shared drives and client portals to update the database with information daily Using Excel to run financial reports in regards to current jobs Co-ordinating diaries and working to timeframes assigned by manager Using Microsoft packages as part of your daily routine you will be updating spreadsheets and emailing with Outlook What do they need from you? Excellent attention to detail Great communicators who listen to and understand our customers Team players with a genuine passion for delivering amazing customer service Fast-paced learners who enjoy variety and can embrace change Salary: £15,000 - £16,000 per annum Working hours: Monday to Friday, 9am - 5:30pm Benefits: Pension scheme Future prospects: You will have the chance to continue to develop through the company and progress within your role. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
WHSmith Graduate Programme 24-month programme starting September 2024Location: Swindon Are you ready to kick start a retail career in an innovative and international business? Look no further than WHSmith's Retail Head Office Graduate Programme What you'll do: Currently the technology department is undergoing a transformation both internally in the team and the IT systems that are being developed and supported, therefore it would be an ideal opportunity for a new graduate with new ideas to join the team and be part of the journey. You will be working across all four areas: Service Department - Understanding all of the IT systems that the team support on behalf of the business, working with multiple 3rd party suppliers. Architecture - to understand the technology architecture, enabling the business to operate successfully. Delivery - undertake a business analyst/project manager role, understanding how change takes place in the technology department. PMO and additional areas - undertake PMO analyst role supporting the wider department, and/or individual programs e.g. Transformation. What's in it for you? You'll be joining an International business with ambitious growth plans. You might be learning the ropes - but you'll still have responsibility as you learn crucial project management skills. Expect to deliver 'real work' contributing to a wider team. Rest assured that you'll get support and plenty of on-the-job training. And when the program is up? You'll still have our support. We'll give you a 'Sponsor' to guide your ongoing career progression. Want more? You'll also receive a range of flexible benefits, from staff discounts to 24 days' holiday (and the option to buy more). Plus, a pension, your birthday off and an early finish on Fridays. Perhaps most importantly, we'll welcome your drive and smart ideas. In our business, fresh thinking can take you anywhere -start your career journey with us today! Who we're looking for: At WHSmith, results and performance are key. You need to be self-motivated and highly commercial with strong numerical and analytical skills. You will have a minimum 2:2 Honours Degree (or be on track to achieve a 2:2). But what will really count is an entrepreneurial approach. Wherever you join and in whichever function, where you go from there is up to you. Choose your direction and develop your interests, and we'll give you the support to progress. You will need to be flexible to travel between our London and Swindon Support Centres where our teams are based. We are holding Assessment Centre on the 27th March 2024 in London, so we advise you apply as soon as possible! About us WHSmith is a leading, global travel retailer for the world's travelling customer. Since 1792, we're proud to have grown and evolved into a globally recognised brand, and we're proud to be that air of familiarity people love and trust on their journey. Today, we have more than 1,700 stores in over 30 countries across the globe, serving millions of customers every year. In the UK, you'll find us at airports, railway stations, hospitals, motorway service areas and of course on the High Street. Making our customers' journeys easier is our passion. Whether they're travelling by air, by foot, by road or by train, we are there for them. As a diverse group of over twelve thousand colleagues, our people and our customers are at the heart of everything we do. And we know to succeed on our own journey, we need the best people.
Mar 29, 2024
Full time
WHSmith Graduate Programme 24-month programme starting September 2024Location: Swindon Are you ready to kick start a retail career in an innovative and international business? Look no further than WHSmith's Retail Head Office Graduate Programme What you'll do: Currently the technology department is undergoing a transformation both internally in the team and the IT systems that are being developed and supported, therefore it would be an ideal opportunity for a new graduate with new ideas to join the team and be part of the journey. You will be working across all four areas: Service Department - Understanding all of the IT systems that the team support on behalf of the business, working with multiple 3rd party suppliers. Architecture - to understand the technology architecture, enabling the business to operate successfully. Delivery - undertake a business analyst/project manager role, understanding how change takes place in the technology department. PMO and additional areas - undertake PMO analyst role supporting the wider department, and/or individual programs e.g. Transformation. What's in it for you? You'll be joining an International business with ambitious growth plans. You might be learning the ropes - but you'll still have responsibility as you learn crucial project management skills. Expect to deliver 'real work' contributing to a wider team. Rest assured that you'll get support and plenty of on-the-job training. And when the program is up? You'll still have our support. We'll give you a 'Sponsor' to guide your ongoing career progression. Want more? You'll also receive a range of flexible benefits, from staff discounts to 24 days' holiday (and the option to buy more). Plus, a pension, your birthday off and an early finish on Fridays. Perhaps most importantly, we'll welcome your drive and smart ideas. In our business, fresh thinking can take you anywhere -start your career journey with us today! Who we're looking for: At WHSmith, results and performance are key. You need to be self-motivated and highly commercial with strong numerical and analytical skills. You will have a minimum 2:2 Honours Degree (or be on track to achieve a 2:2). But what will really count is an entrepreneurial approach. Wherever you join and in whichever function, where you go from there is up to you. Choose your direction and develop your interests, and we'll give you the support to progress. You will need to be flexible to travel between our London and Swindon Support Centres where our teams are based. We are holding Assessment Centre on the 27th March 2024 in London, so we advise you apply as soon as possible! About us WHSmith is a leading, global travel retailer for the world's travelling customer. Since 1792, we're proud to have grown and evolved into a globally recognised brand, and we're proud to be that air of familiarity people love and trust on their journey. Today, we have more than 1,700 stores in over 30 countries across the globe, serving millions of customers every year. In the UK, you'll find us at airports, railway stations, hospitals, motorway service areas and of course on the High Street. Making our customers' journeys easier is our passion. Whether they're travelling by air, by foot, by road or by train, we are there for them. As a diverse group of over twelve thousand colleagues, our people and our customers are at the heart of everything we do. And we know to succeed on our own journey, we need the best people.
Software Delivery Manager Manchester: £65,000 - £75,000 + Excellent Benefits Permanent Hybrid Closing date for applications is 31st March 2024 Are you an experienced Software Delivery Manager with an outcome-focused approach? Would like to use your skills to contribute in an organisation that has a positive impact on people's lives? Landscape We are seeking two experienced Software Delivery Managers to join our Assessment Technology group in Manchester. The group is responsible for the Microsoft-aligned operational systems that deliver over 3 million GCSE and A-level results annually. It includes the software product covering the full lifecycle of exams series delivery from entry to post-results services, as well as our Integration product built on Azure Integration Services which ensures data can be exchanged securely and reliably between all AQA systems and 3rd parties. The Software Delivery Managers will work closely with Product Owners, Business Analysts, Developers, Test Analysts, and other roles, both internally and from suppliers, who are responsible for the delivery of planned change and support for these strategic software products. Desirable Experience Excellent experience of software delivery in a variety of agile / lean and scaled agile delivery structures, with an outcome-focused approach. Demonstrable technical knowledge to be able to create, drive, innovate and assess technical solutions across a wide range of software technologies, processes and platforms. Structured thinking approach, able to lead groups of people to break down and resolve complex and ambiguous problems in time-pressured environments, recognising and balancing technical against operational and commercial factors. Experience delivering in high-stakes and regulated environments. High level of curiosity, with a genuine passion for finding and implementing innovative solutions for business problems through technology. Passion for continuous improvement in practice, to increase delivery quality, reliability, and dependability. What's in it for you: At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package. This includes: 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure Flexible working environment and professional and personal development at your fingertips. 35 hour working week Excellent contributory pension (6% - 11.5% dependent on employee contribution) Life assurance, BUPA PMI and Health Cash Plan Enhanced maternity/paternity scheme What next? If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response! We are reviewing applications as they come through and reserve the right to close this role early.
Mar 29, 2024
Full time
Software Delivery Manager Manchester: £65,000 - £75,000 + Excellent Benefits Permanent Hybrid Closing date for applications is 31st March 2024 Are you an experienced Software Delivery Manager with an outcome-focused approach? Would like to use your skills to contribute in an organisation that has a positive impact on people's lives? Landscape We are seeking two experienced Software Delivery Managers to join our Assessment Technology group in Manchester. The group is responsible for the Microsoft-aligned operational systems that deliver over 3 million GCSE and A-level results annually. It includes the software product covering the full lifecycle of exams series delivery from entry to post-results services, as well as our Integration product built on Azure Integration Services which ensures data can be exchanged securely and reliably between all AQA systems and 3rd parties. The Software Delivery Managers will work closely with Product Owners, Business Analysts, Developers, Test Analysts, and other roles, both internally and from suppliers, who are responsible for the delivery of planned change and support for these strategic software products. Desirable Experience Excellent experience of software delivery in a variety of agile / lean and scaled agile delivery structures, with an outcome-focused approach. Demonstrable technical knowledge to be able to create, drive, innovate and assess technical solutions across a wide range of software technologies, processes and platforms. Structured thinking approach, able to lead groups of people to break down and resolve complex and ambiguous problems in time-pressured environments, recognising and balancing technical against operational and commercial factors. Experience delivering in high-stakes and regulated environments. High level of curiosity, with a genuine passion for finding and implementing innovative solutions for business problems through technology. Passion for continuous improvement in practice, to increase delivery quality, reliability, and dependability. What's in it for you: At AQA we recognise our employees' contribution and in return we are proud to offer an extensive reward and benefit package. This includes: 25 days' annual leave rising to 30 days with service, plus all Bank Holidays and additional Christmas office closure Flexible working environment and professional and personal development at your fingertips. 35 hour working week Excellent contributory pension (6% - 11.5% dependent on employee contribution) Life assurance, BUPA PMI and Health Cash Plan Enhanced maternity/paternity scheme What next? If the role looks of interest and you would like to apply, please do so via our portal. Every application will be provided with a written response! We are reviewing applications as they come through and reserve the right to close this role early.
Our data services span a range of clients with different UK pension administration systems and our solutions are either delivered within the team, across several areas of the WTW business or in partnership with specialist external suppliers.We have an increasing demand for individuals who understand the legacy Defined Benefit pension environment and the way that member data is held and processed by pension administrators. We have a need for individuals with technical expertise to help develop and implement technical solutions for a wide range of clients. The candidate will be client facing and will work closely with the Data Solutions management and technical leads. They will be responsible for delivering quality Data Solutions services for our clients and will play a leading role in a range of technical projects, taking responsibility for successful delivery and implementation of the work. The Role Take on the responsibilities of a client facing project lead as required, working directly with our customers to understand business requirements and the data solutions required to meet these objectives. Deliver advice and a range of deliverables to Pension Managers, Trustee boards and other key client contacts; liaising across a variety of seniority levels with both internal and external stakeholders Engage collaboratively with the Data Solutions leads and team members to deliver quality services for clients. Prepare detailed action plans and strategies that meet the client's key requirements Help improve processes and deliverables for existing Data Solutions service lines Have regular and effective contact with administrators of all levels, suppliers, third party organisations and clients We would expect the candidate to be effective crossing over from client consulting to business development as needed and show aptitude and keenness to further develop their commercial skills. Plus to be able to give close attention to the financial areas of our business by virtue of clear scoping, management of time and budgets and adherence to approved billing practices. From a business perspective you will work with Data Solutions management to promote best practices and new ideas within the data solutions team on a written or verbal basis. In this role you will address client needs with a sharp business focus that helps maintain profitability and quality throughout the project life cycle and be self-motivated to meet hard deadlines on multiple client projects within a fast moving environment working closely with our dedicated project managers. What can we offer you? The opportunity to develop a broad range of skills, working in a fast-growing business alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options. Please note that while the successful candidate can select any of our main GB locations as their office base, WTW offers flexible working opportunities and part-time working. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Requirements An ability to tailor delivery of complex or technical materials to the audience; ensuring that key issues are presented in a clear, concise and confident manner A proven track record in developing and managing several opportunities and projects simultaneously A demonstrable focus on client satisfaction, balanced with business needs Comfortable taking a proactive role to ensure client satisfaction through project work and willingness to grow new and existing client relationships Experience in leading and presenting at client meetings Experience in owning key financial areas of projects including pricing, scoping and billing Advanced knowledge of UK Pension Scheme provisions and legislation Knowledge of the role of the pensions administrator and the common UK administration systems A good working knowledge of data auditing, cleansing and GMP reconciliations preferable. A good understanding of manual benefit calculations and processes A firm commitment to delivering high quality service. Inquisitive, self-starter attitude and ability to work with ambiguity Excellent Microsoft Office skills, particularly Excel and PowerPoint At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
Mar 29, 2024
Full time
Our data services span a range of clients with different UK pension administration systems and our solutions are either delivered within the team, across several areas of the WTW business or in partnership with specialist external suppliers.We have an increasing demand for individuals who understand the legacy Defined Benefit pension environment and the way that member data is held and processed by pension administrators. We have a need for individuals with technical expertise to help develop and implement technical solutions for a wide range of clients. The candidate will be client facing and will work closely with the Data Solutions management and technical leads. They will be responsible for delivering quality Data Solutions services for our clients and will play a leading role in a range of technical projects, taking responsibility for successful delivery and implementation of the work. The Role Take on the responsibilities of a client facing project lead as required, working directly with our customers to understand business requirements and the data solutions required to meet these objectives. Deliver advice and a range of deliverables to Pension Managers, Trustee boards and other key client contacts; liaising across a variety of seniority levels with both internal and external stakeholders Engage collaboratively with the Data Solutions leads and team members to deliver quality services for clients. Prepare detailed action plans and strategies that meet the client's key requirements Help improve processes and deliverables for existing Data Solutions service lines Have regular and effective contact with administrators of all levels, suppliers, third party organisations and clients We would expect the candidate to be effective crossing over from client consulting to business development as needed and show aptitude and keenness to further develop their commercial skills. Plus to be able to give close attention to the financial areas of our business by virtue of clear scoping, management of time and budgets and adherence to approved billing practices. From a business perspective you will work with Data Solutions management to promote best practices and new ideas within the data solutions team on a written or verbal basis. In this role you will address client needs with a sharp business focus that helps maintain profitability and quality throughout the project life cycle and be self-motivated to meet hard deadlines on multiple client projects within a fast moving environment working closely with our dedicated project managers. What can we offer you? The opportunity to develop a broad range of skills, working in a fast-growing business alongside a diverse, dynamic and collaborative team. In return you will be rewarded with a competitive salary and a comprehensive benefits package including; a pension scheme, life insurance, medical insurance, eye care vouchers and flexible benefits including critical illness cover, dental cover and many other options. Please note that while the successful candidate can select any of our main GB locations as their office base, WTW offers flexible working opportunities and part-time working. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. The Requirements An ability to tailor delivery of complex or technical materials to the audience; ensuring that key issues are presented in a clear, concise and confident manner A proven track record in developing and managing several opportunities and projects simultaneously A demonstrable focus on client satisfaction, balanced with business needs Comfortable taking a proactive role to ensure client satisfaction through project work and willingness to grow new and existing client relationships Experience in leading and presenting at client meetings Experience in owning key financial areas of projects including pricing, scoping and billing Advanced knowledge of UK Pension Scheme provisions and legislation Knowledge of the role of the pensions administrator and the common UK administration systems A good working knowledge of data auditing, cleansing and GMP reconciliations preferable. A good understanding of manual benefit calculations and processes A firm commitment to delivering high quality service. Inquisitive, self-starter attitude and ability to work with ambiguity Excellent Microsoft Office skills, particularly Excel and PowerPoint At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
The role We are looking for an experienced software engineer to join one of our multi-functional product delivery teams. You will primarily work on backend services in Kotlin but will be expected to contribute to the frontend codebase (React.js) at times as well, with support from our frontend specialists. You will be a product-minded engineer, working together with the product manager and designer in your team to understand customer needs and write software to meet them. You will work with the other engineers in your team and across the business to design and build maintainable, secure and reliable systems in an iterative fashion. You will contribute to a culture of DevOps and Continuous Delivery, where 10+ deploys to production per day are done in a safe, tested manner and the team owns the operability, performance and other non-functional requirements of the software it builds Key responsibilities In the first 3 months you will: • Familiarise yourself with the systems your team works on • Understand the overall architectural landscape in which your systems live • Gain an in-depth understanding of the production environment setup, CI/CD pipelines and deployment processes • Familiarise with and begin monitoring the operational data and metrics from the production environment • Become productive and begin delivering at your true pace • Build relationships cross-team and cross-function • Make a positive impact to your team, establishing yourself as open and approachable, with a wealth of knowledge and experience to draw upon • Understand and settle into the team processes and cycles, and start forming ideas on how they can be improved • Develop a solid grounding in your understanding of the business and how it operates Ongoing responsibilities • The design and implementation of innovative solutions and architectures through high quality test-driven code • The intelligent break-down of deliverables in a way that facilitates the constant and iterative delivery of value to the end customer • To pass the benefit of your knowledge and experience on to the team via code review, your contributions in planning activities, retrospectives, knowledge sharing sessions, etc • Mentoring and coaching more junior / less experienced members of the team, role modelling an open, positive, progressive, and results-orientated approach • Identifying and articulating technical risk, tech-debt, and non-functional requirements to both technical and non-technical audiences Knowledge, Skills & Experience You should have: • 3-5 years of commercial experience working in software engineering teams, using agile methodologies and test-driven approaches • Highly proficient in a backend programming language - Kotlin, Java, C#, Go, TypeScript/JavaScript (Node.js), Python etc. • Deep knowledge of automated testing at various levels and the use of TDD to drive your software design • A good understanding of modern architectural patterns and designs, including serviceoriented architecture, API design, and integration patterns • Knowledge of containerisation for packaging applications and running them locally and in the cloud (Docker, Kubernetes, Helm) • Good knowledge of database design and the ability to write software that interacts with both relational and NoSQL databases • Good knowledge of message-based architectures using technologies like Apache Kafka • A keen focus on creating customer value • A strong sense of accountability and ownership • A results-oriented mindset • Positivity in the face of change, and an advocate for continuous evolution of the team and its capabilities • Excellent communication skills, including writing technical documentation where required • A desire to work collaboratively with other engineers (pair-programming, mobbing) • Experience coaching/mentoring less experienced colleagues Bonus points for: • Expertise in Kotlin on the JVM • Experience in writing web frontends using React.js Our culture At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence. We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms. Privacy Policy Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit.
Mar 29, 2024
Full time
The role We are looking for an experienced software engineer to join one of our multi-functional product delivery teams. You will primarily work on backend services in Kotlin but will be expected to contribute to the frontend codebase (React.js) at times as well, with support from our frontend specialists. You will be a product-minded engineer, working together with the product manager and designer in your team to understand customer needs and write software to meet them. You will work with the other engineers in your team and across the business to design and build maintainable, secure and reliable systems in an iterative fashion. You will contribute to a culture of DevOps and Continuous Delivery, where 10+ deploys to production per day are done in a safe, tested manner and the team owns the operability, performance and other non-functional requirements of the software it builds Key responsibilities In the first 3 months you will: • Familiarise yourself with the systems your team works on • Understand the overall architectural landscape in which your systems live • Gain an in-depth understanding of the production environment setup, CI/CD pipelines and deployment processes • Familiarise with and begin monitoring the operational data and metrics from the production environment • Become productive and begin delivering at your true pace • Build relationships cross-team and cross-function • Make a positive impact to your team, establishing yourself as open and approachable, with a wealth of knowledge and experience to draw upon • Understand and settle into the team processes and cycles, and start forming ideas on how they can be improved • Develop a solid grounding in your understanding of the business and how it operates Ongoing responsibilities • The design and implementation of innovative solutions and architectures through high quality test-driven code • The intelligent break-down of deliverables in a way that facilitates the constant and iterative delivery of value to the end customer • To pass the benefit of your knowledge and experience on to the team via code review, your contributions in planning activities, retrospectives, knowledge sharing sessions, etc • Mentoring and coaching more junior / less experienced members of the team, role modelling an open, positive, progressive, and results-orientated approach • Identifying and articulating technical risk, tech-debt, and non-functional requirements to both technical and non-technical audiences Knowledge, Skills & Experience You should have: • 3-5 years of commercial experience working in software engineering teams, using agile methodologies and test-driven approaches • Highly proficient in a backend programming language - Kotlin, Java, C#, Go, TypeScript/JavaScript (Node.js), Python etc. • Deep knowledge of automated testing at various levels and the use of TDD to drive your software design • A good understanding of modern architectural patterns and designs, including serviceoriented architecture, API design, and integration patterns • Knowledge of containerisation for packaging applications and running them locally and in the cloud (Docker, Kubernetes, Helm) • Good knowledge of database design and the ability to write software that interacts with both relational and NoSQL databases • Good knowledge of message-based architectures using technologies like Apache Kafka • A keen focus on creating customer value • A strong sense of accountability and ownership • A results-oriented mindset • Positivity in the face of change, and an advocate for continuous evolution of the team and its capabilities • Excellent communication skills, including writing technical documentation where required • A desire to work collaboratively with other engineers (pair-programming, mobbing) • Experience coaching/mentoring less experienced colleagues Bonus points for: • Expertise in Kotlin on the JVM • Experience in writing web frontends using React.js Our culture At Sedex, we are passionate about helping businesses become truly sustainable and ethical across their operations and supply chains. We believe that all people have the right to a safe workplace, where they are treated with respect and paid fair wages, free of harassment and discrimination. We strive to achieve these beliefs through inclusive behaviours that embody our values of being collaborative, responsible, transparent, quality driven and committed to service excellence. We want everyone to feel they can be themselves and thrive at work - in every country, in everything we do, every day. We are focused on providing a culture characterised by inclusive everyday behaviours built on a foundation of respect and appreciation for diversity in all its forms. Privacy Policy Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit.
Overview This role will be fundamental in supporting Reed Business School to develop the way our accountancy programmes are designed and delivered. Your primary responsibility will be to conduct a comprehensive review of our accountancy portfolio, analyse the competitive landscape and formulate strategic recommendations that will enable us to provide a high- quality offering of accountancy products including digital and blended learning delivery methods. Your insights and recommendations will inform the design, development, and execution of RBS' new commercial proposition, and underpin our plans to grow market share. Key Responsibilities Review current commercial proposition including delivery methods, pricing and resource requirements and assess learner and employer preferences. Market research on current and emerging trends amongst training providers. Evaluate the suitability and effectiveness of various learning delivery methods, including instructor-led training (ILT), e-learning, virtual classrooms, and blended learning approaches. Develop data-driven recommendations. Conduct return on investment (ROI) analysis to assess the cost-benefit ratio of different delivery methods. Present all findings to senior management and key stakeholders in a clear, compelling manner. Collaborate with cross-functional teams to implement recommended delivery methods effectively. Monitor the performance and effectiveness of chosen delivery methods through ongoing data analysis. Skills and Qualifications Experience of delivering accountancy programmes or qualifications. Ability to gather and interpret data from multiple sources. Exceptional communication and presentation skills, with the ability to convert complex information into actionable insights. Project management experience. Demonstrated ability to collaborate effectively with cross-functional teams. Familiarity with a wide range of learning delivery methods and technologies, including e-learning platforms, SCORM, learning management systems (LMS), and virtual classroom software. Benefits Flexible working as standard (including remote working options and flexible working hours) 25 days annual leave plus bank holidays Flexible holiday scheme Paid time off to move home Contributory pension scheme Enhanced family leave benefits Insurance benefits including life assurance Discount scheme including gyms and popular retailers Range of wellbeing and mental health support avenues These are just some great benefits we offer everyone working at Reed Business School! Proud winners of: Recruitment Agency - Glassdoor Best Places To Work 2020 The JobCrowd Top Companies for Graduates to Work For 2021 The JobCrowd Top Companies for Apprentices to Work For 2021 Feel what it's like to truly belong All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charter and the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria. IND2
Mar 29, 2024
Full time
Overview This role will be fundamental in supporting Reed Business School to develop the way our accountancy programmes are designed and delivered. Your primary responsibility will be to conduct a comprehensive review of our accountancy portfolio, analyse the competitive landscape and formulate strategic recommendations that will enable us to provide a high- quality offering of accountancy products including digital and blended learning delivery methods. Your insights and recommendations will inform the design, development, and execution of RBS' new commercial proposition, and underpin our plans to grow market share. Key Responsibilities Review current commercial proposition including delivery methods, pricing and resource requirements and assess learner and employer preferences. Market research on current and emerging trends amongst training providers. Evaluate the suitability and effectiveness of various learning delivery methods, including instructor-led training (ILT), e-learning, virtual classrooms, and blended learning approaches. Develop data-driven recommendations. Conduct return on investment (ROI) analysis to assess the cost-benefit ratio of different delivery methods. Present all findings to senior management and key stakeholders in a clear, compelling manner. Collaborate with cross-functional teams to implement recommended delivery methods effectively. Monitor the performance and effectiveness of chosen delivery methods through ongoing data analysis. Skills and Qualifications Experience of delivering accountancy programmes or qualifications. Ability to gather and interpret data from multiple sources. Exceptional communication and presentation skills, with the ability to convert complex information into actionable insights. Project management experience. Demonstrated ability to collaborate effectively with cross-functional teams. Familiarity with a wide range of learning delivery methods and technologies, including e-learning platforms, SCORM, learning management systems (LMS), and virtual classroom software. Benefits Flexible working as standard (including remote working options and flexible working hours) 25 days annual leave plus bank holidays Flexible holiday scheme Paid time off to move home Contributory pension scheme Enhanced family leave benefits Insurance benefits including life assurance Discount scheme including gyms and popular retailers Range of wellbeing and mental health support avenues These are just some great benefits we offer everyone working at Reed Business School! Proud winners of: Recruitment Agency - Glassdoor Best Places To Work 2020 The JobCrowd Top Companies for Graduates to Work For 2021 The JobCrowd Top Companies for Apprentices to Work For 2021 Feel what it's like to truly belong All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer, proud signatories of the Business in the Community Race at Work Charter and the Armed Forces Covenant. We offer a guaranteed interview scheme for disabled applicants and ex-services personnel, reservists and cadets, who meet the minimum criteria. IND2
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Programme Manager London Permanent Hybrid Up to 50,000 If working in an innovative company with the vision of positively impacting society as a whole is something that you seek, then this could be the Programme Manager role for you! We're seeking a dynamic individual to oversee the smooth execution of multiple programs aimed at enhancing processes, ultimately improving outcomes through data utilization. As a key player, you'll be navigating a diverse landscape of clients, ensuring program success and fostering stakeholder engagement. Key Responsibilities: Delivery: Successfully oversee the delivery of assigned programs. Create and maintain essential program documentation. Identify and capitalize on program benefits. Produce insightful progress reports. Manage program timelines and keep stakeholders informed. Success: Enhance training and gather valuable client feedback. Understand user and organizational needs to influence product development decisions. Foster strong client relationships. Leverage understanding of stakeholders to support commercial efforts. Desired Qualifications: 2 years of project management experience. Proficiency in creating and managing program documents. Comfortable with decision-making and stakeholder management. Ability to manage multiple programs and prioritize effectively. Skilled in synthesizing information and identifying action points. Customer-centric approach and adeptness in handling challenging queries. Desirable: Prince 2/MSP/Agile qualification. If you're ready to drive impactful change, we want to hear from you! Apply Now, or reach out to Isaac Tech on LinkedIn. 5V Tech are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to 250 for you and an additional 250 to a charity of your choice, 5V Tech are recognised talent solutions experts within IoT and Deep Tech working across Europe, the UK and North America.
Mar 29, 2024
Full time
Programme Manager London Permanent Hybrid Up to 50,000 If working in an innovative company with the vision of positively impacting society as a whole is something that you seek, then this could be the Programme Manager role for you! We're seeking a dynamic individual to oversee the smooth execution of multiple programs aimed at enhancing processes, ultimately improving outcomes through data utilization. As a key player, you'll be navigating a diverse landscape of clients, ensuring program success and fostering stakeholder engagement. Key Responsibilities: Delivery: Successfully oversee the delivery of assigned programs. Create and maintain essential program documentation. Identify and capitalize on program benefits. Produce insightful progress reports. Manage program timelines and keep stakeholders informed. Success: Enhance training and gather valuable client feedback. Understand user and organizational needs to influence product development decisions. Foster strong client relationships. Leverage understanding of stakeholders to support commercial efforts. Desired Qualifications: 2 years of project management experience. Proficiency in creating and managing program documents. Comfortable with decision-making and stakeholder management. Ability to manage multiple programs and prioritize effectively. Skilled in synthesizing information and identifying action points. Customer-centric approach and adeptness in handling challenging queries. Desirable: Prince 2/MSP/Agile qualification. If you're ready to drive impactful change, we want to hear from you! Apply Now, or reach out to Isaac Tech on LinkedIn. 5V Tech are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to 250 for you and an additional 250 to a charity of your choice, 5V Tech are recognised talent solutions experts within IoT and Deep Tech working across Europe, the UK and North America.
Project Manager At Zenzero we re looking for an Agile, experienced IT Project Manager with a background in Managed Service Provider (MSP) environments to join our London based team. As an IT Project Manager you will be responsible for overseeing and managing the successful execution of IT projects, ensuring timely delivery, and maintaining exceptional client satisfaction. The ideal candidate will have a deep understanding of IT infrastructure, strong project management skills, and the ability to collaborate effectively with cross-functional teams. This role can be summarised in 5 headings: Project Planning and Execution develop and coordinate project plans, keeping stakeholders up to speed on the project status. Client Engagement and Relationship Management - Serve as the primary point of contact for clients, ensuring effective communication and building strong relationships. Team Leadership and Collaboration - Lead and motivate cross-functional teams, including IT professionals, engineers, and technicians, to achieve project goals. Quality Assurance and Risk Management - Ensure project deliverables meet quality standards and client expectations. Continuous Improvement - Continuously enhance project management methodologies and processes to optimise efficiency and effectiveness. Our ideal candidate will have: Extensive knowledge of Agile methodology. Experience in delivering project work to clients. Experience of working with clients to build requirements for Data and Development work. Experience in working with the Microsoft Power Platform. Understanding commercial attributes and working to a budget based on time and effort. Excellent leadership, communication, and interpersonal skills. A commitment to excellence. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them.They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership This is a Hybrid role with 3 days a week from our London office.
Mar 29, 2024
Full time
Project Manager At Zenzero we re looking for an Agile, experienced IT Project Manager with a background in Managed Service Provider (MSP) environments to join our London based team. As an IT Project Manager you will be responsible for overseeing and managing the successful execution of IT projects, ensuring timely delivery, and maintaining exceptional client satisfaction. The ideal candidate will have a deep understanding of IT infrastructure, strong project management skills, and the ability to collaborate effectively with cross-functional teams. This role can be summarised in 5 headings: Project Planning and Execution develop and coordinate project plans, keeping stakeholders up to speed on the project status. Client Engagement and Relationship Management - Serve as the primary point of contact for clients, ensuring effective communication and building strong relationships. Team Leadership and Collaboration - Lead and motivate cross-functional teams, including IT professionals, engineers, and technicians, to achieve project goals. Quality Assurance and Risk Management - Ensure project deliverables meet quality standards and client expectations. Continuous Improvement - Continuously enhance project management methodologies and processes to optimise efficiency and effectiveness. Our ideal candidate will have: Extensive knowledge of Agile methodology. Experience in delivering project work to clients. Experience of working with clients to build requirements for Data and Development work. Experience in working with the Microsoft Power Platform. Understanding commercial attributes and working to a budget based on time and effort. Excellent leadership, communication, and interpersonal skills. A commitment to excellence. About Zenzero Our company foundation is built on Inclusivity, Dignity and Respect. These three core values support our vision and shape our culture. At Zenzero, we celebrate what makes us unique: our people. We believe in fostering a diverse work environment that seeks and embraces thoughts and ideas from all different backgrounds. Who are we looking for? Robots need not apply. When it comes to everything we do at Zenzero, we put people first. For our employees, this means that decisions are always made with individuals in mind. Our people are important to us. We couldn t do what we do without them.They are the ones who just make things happen. Learning & growth Your career development is important. Join an organisation that prioritises innovation, learning, and culture. We want our employees to have fulfilling careers and we commit to our employees by offering competitive benefits, compensation, and development opportunities. We encourage our employees to find their passions and grow into them. We support all our staff with frequent and unique opportunities for training and education. There is an endless supply of resources for you to train and expand your knowledge. In addition to a competitive salary and our commitment to your learning and development, we offer a range of perks and benefits which include: Your birthday off Contractual sick pay Enhanced maternity, adoption and partner leave / pay Charity day Enhanced employer pension contributions Flexibility to work remotely (post-probation) 30 days holiday (plus 3 fixed bank holidays) Private Health Insurance (Vitality) Salary sacrifice options including Electric Vehicles, Bikes and Equipment, Technology and Ikea products Access to a range of discounts and loyalty schemes Discounted gym membership This is a Hybrid role with 3 days a week from our London office.
Role: Principal Paid Media Strategist. Salary: Up to £50,000. Hybrid working: 1 day a week in Birmingham. An enthusiastic and hands-on Pay Per Click Manager (PPC) with 3+ years' experience is sought in Birmingham at a leading ad tech business. This PPC Manager will be working alongside a team and managing a team of developers/ marketing professionals to manage this companies' biggest client. Your responsibilities will be: - Oversee and enhance Google and Bing accounts, aiming to optimise performance in terms of traffic, revenue, and ROAS, with a focus on the companies' major client. - Proactively track performance against OKRs, consistently optimising accounts to foster growth. - Contribute to refining their services through process enhancements and active engagement in the global PPC community. - Collaborate regularly with the Customer Success Team to pinpoint growth opportunities within our accounts. - Collaborate regularly with the development team. - Stay immersed in the PPC industry, staying current with the latest advancements, and actively experimenting with new tools and techniques. Why join this company? - 50K salary which is regularly reviewed in alignment with career progression. - Discretionary bonus structure. - Flexible working arrangements, including remote work, with one day per week at the Central Birmingham-based office (conveniently located 5 minutes from New Street station). - Emphasis on personal development, with access to a personal training budget, attendance at industry-leading conferences, and resources such as books and courses to support professional growth. - Work with global leading businesses and manage their largest account. - Distinct from an agency environment, enabling individuals to manage their own workload while working with internationally renowned retailers. Here is what skills are preferable: - 3+ years of experience in a PPC-specific role, with a preference for Google Shopping expertise. - Uphold the highest standards, foster team growth, and inspire team members. - Showcase a robust portfolio of PPC success stories, demonstrating performance improvements that meet and exceed KPIs. - Proven track record of successfully scaling large accounts through paid media strategy and hands-on optimisation. - Possess strong commercial awareness in the PPC domain. - Employ intelligent bid optimisation, utilizing both manual and automated methods to manage bids at scale and consistently achieve optimal results. Apply now by sending your CV to (url removed)
Mar 29, 2024
Full time
Role: Principal Paid Media Strategist. Salary: Up to £50,000. Hybrid working: 1 day a week in Birmingham. An enthusiastic and hands-on Pay Per Click Manager (PPC) with 3+ years' experience is sought in Birmingham at a leading ad tech business. This PPC Manager will be working alongside a team and managing a team of developers/ marketing professionals to manage this companies' biggest client. Your responsibilities will be: - Oversee and enhance Google and Bing accounts, aiming to optimise performance in terms of traffic, revenue, and ROAS, with a focus on the companies' major client. - Proactively track performance against OKRs, consistently optimising accounts to foster growth. - Contribute to refining their services through process enhancements and active engagement in the global PPC community. - Collaborate regularly with the Customer Success Team to pinpoint growth opportunities within our accounts. - Collaborate regularly with the development team. - Stay immersed in the PPC industry, staying current with the latest advancements, and actively experimenting with new tools and techniques. Why join this company? - 50K salary which is regularly reviewed in alignment with career progression. - Discretionary bonus structure. - Flexible working arrangements, including remote work, with one day per week at the Central Birmingham-based office (conveniently located 5 minutes from New Street station). - Emphasis on personal development, with access to a personal training budget, attendance at industry-leading conferences, and resources such as books and courses to support professional growth. - Work with global leading businesses and manage their largest account. - Distinct from an agency environment, enabling individuals to manage their own workload while working with internationally renowned retailers. Here is what skills are preferable: - 3+ years of experience in a PPC-specific role, with a preference for Google Shopping expertise. - Uphold the highest standards, foster team growth, and inspire team members. - Showcase a robust portfolio of PPC success stories, demonstrating performance improvements that meet and exceed KPIs. - Proven track record of successfully scaling large accounts through paid media strategy and hands-on optimisation. - Possess strong commercial awareness in the PPC domain. - Employ intelligent bid optimisation, utilizing both manual and automated methods to manage bids at scale and consistently achieve optimal results. Apply now by sending your CV to (url removed)
Paid Social Manager Onsite near Halewood Up to 35,000 DOE The Role: As the Paid Social Manager, you'll oversee the strategizing, implementation, and refinement of social media initiatives spanning Meta, TikTok, Instagram, Snapchat, and YouTube. Handling significant budgets, you'll adeptly manage finances while collaborating with creative teams to conceive and execute impactful, industry-leading paid social endeavors aimed at maximizing ROI and customer acquisition. Additionally, you'll evaluate campaign performance and provide actionable insights to drive future optimizations. Responsibilities: Formulating, presenting, and overseeing comprehensive paid social strategies across multiple platforms to enhance commercial outcomes and foster brand expansion. Assessing performance against targets and instigating ongoing strategic adjustments. Collaborating with our outreach team to enhance influencer asset recruitment and repurposing paid social content. Continuously proposing optimizations for campaigns to meet predetermined ROI objectives. Coordinating with our in-house design team to produce top-tier assets. Effectively liaising with broader marketing teams to ensure impactful execution of paid social plans. Skills: Proficient in Paid Social, with a proven track record in managing paid activities for brand(s). Familiarity with Facebook Business Manager and TikTok Ads Manager. Skilled in analyzing extensive datasets and deriving insights to enhance performance. Enthusiastic and knowledgeable about the beauty sector. Possesses a positive demeanor, capable of both fostering development and maximizing team potential. Demonstrates the ability to think creatively while maintaining a commercial mindset. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Paid Social Manager Onsite near Halewood Up to 35,000 DOE The Role: As the Paid Social Manager, you'll oversee the strategizing, implementation, and refinement of social media initiatives spanning Meta, TikTok, Instagram, Snapchat, and YouTube. Handling significant budgets, you'll adeptly manage finances while collaborating with creative teams to conceive and execute impactful, industry-leading paid social endeavors aimed at maximizing ROI and customer acquisition. Additionally, you'll evaluate campaign performance and provide actionable insights to drive future optimizations. Responsibilities: Formulating, presenting, and overseeing comprehensive paid social strategies across multiple platforms to enhance commercial outcomes and foster brand expansion. Assessing performance against targets and instigating ongoing strategic adjustments. Collaborating with our outreach team to enhance influencer asset recruitment and repurposing paid social content. Continuously proposing optimizations for campaigns to meet predetermined ROI objectives. Coordinating with our in-house design team to produce top-tier assets. Effectively liaising with broader marketing teams to ensure impactful execution of paid social plans. Skills: Proficient in Paid Social, with a proven track record in managing paid activities for brand(s). Familiarity with Facebook Business Manager and TikTok Ads Manager. Skilled in analyzing extensive datasets and deriving insights to enhance performance. Enthusiastic and knowledgeable about the beauty sector. Possesses a positive demeanor, capable of both fostering development and maximizing team potential. Demonstrates the ability to think creatively while maintaining a commercial mindset. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Project Manager 6-month Fixed Term Contract Hybrid, London The Role As a key member of Impellam' s PMO, you will work closely with project managers and workstream leads to support our strategic programmes. Skills and experience required for this role Maintain updated view of overarching project plan, milestones, risks and mitigating actions, issues, assumptions and dependencies. Consolidate status reports from each workstream and create overarching status reports. Support business architect in maintaining stakeholder mapping, engagement & communications plan. Executing the project on a day-to-day basis. Ensure that the project produces the required outcomes within the specified tolerances of time, cost, quality, scope, benefits, and risk. Produce a result capable of achieving the benefits/impact defined in the Case for Change. Create project briefs and track benefits/impact assessment. Produce, manage and track project plans and progress. Produce reports on highlights, issues, risks and mitigating actions. Maintain records for issue and risk registers and lesson logs. Matrix manage internal stakeholders and liaise with external stakeholders and suppliers if required. Work closely with Impellam PMO. Demonstrable experience of transition project management. Experience of owning and managing complex projects in a multi-stakeholder environment. Ability to engage with stakeholders at all levels of an organisation. About you You will have experience of working in a project management role in a complex organisation. In addition, you will previously have had experience of: Implementing change and transformation programmes. Cultivating strong relationships with senior internal stakeholders and creating partnerships at all levels within the organisation to achieve results. Challenging the status quo and seeing things differently and persuading stakeholders to see the opportunities using commercial and strategic insight. Developing insight through the effective use of data and analytics. Visualising data so it is digestible and understandable to those who do not have a business architecture expertise. What Can We Offer You? A competitive salary package 25 days annual leave plus public holidays, and your birthday off Company pension, Blended working - from home and our London office Benefits An environment where your learning and development is supported through a range of various learning tools and courses Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific. At Impellam we believe in the power of work.? Through the power of work, we build better businesses and help people lead more fulfilling lives.? Our strength lies not just in our brands, and their specialist vertical markets and regional knowledge, ?but in how we are united by one purpose, one culture, one ?driving force.? We call it Virtuosity. It's why we're different. It's our determination to do even more and to always be ambitious and brave for our customers and candidates. None of this would be possible without a culture based on trust. That's why we have an ambitious vision to be the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.? We trust our Virtuosos and give them the freedom and autonomy ?to do the right thing, to adapt and see the possible in the impossible. We make sure people make ?the difference. ? Together, we can deliver ?a world where you'll always ?have exceptional people ?doing exceptional work. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
Mar 29, 2024
Full time
Project Manager 6-month Fixed Term Contract Hybrid, London The Role As a key member of Impellam' s PMO, you will work closely with project managers and workstream leads to support our strategic programmes. Skills and experience required for this role Maintain updated view of overarching project plan, milestones, risks and mitigating actions, issues, assumptions and dependencies. Consolidate status reports from each workstream and create overarching status reports. Support business architect in maintaining stakeholder mapping, engagement & communications plan. Executing the project on a day-to-day basis. Ensure that the project produces the required outcomes within the specified tolerances of time, cost, quality, scope, benefits, and risk. Produce a result capable of achieving the benefits/impact defined in the Case for Change. Create project briefs and track benefits/impact assessment. Produce, manage and track project plans and progress. Produce reports on highlights, issues, risks and mitigating actions. Maintain records for issue and risk registers and lesson logs. Matrix manage internal stakeholders and liaise with external stakeholders and suppliers if required. Work closely with Impellam PMO. Demonstrable experience of transition project management. Experience of owning and managing complex projects in a multi-stakeholder environment. Ability to engage with stakeholders at all levels of an organisation. About you You will have experience of working in a project management role in a complex organisation. In addition, you will previously have had experience of: Implementing change and transformation programmes. Cultivating strong relationships with senior internal stakeholders and creating partnerships at all levels within the organisation to achieve results. Challenging the status quo and seeing things differently and persuading stakeholders to see the opportunities using commercial and strategic insight. Developing insight through the effective use of data and analytics. Visualising data so it is digestible and understandable to those who do not have a business architecture expertise. What Can We Offer You? A competitive salary package 25 days annual leave plus public holidays, and your birthday off Company pension, Blended working - from home and our London office Benefits An environment where your learning and development is supported through a range of various learning tools and courses Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific. At Impellam we believe in the power of work.? Through the power of work, we build better businesses and help people lead more fulfilling lives.? Our strength lies not just in our brands, and their specialist vertical markets and regional knowledge, ?but in how we are united by one purpose, one culture, one ?driving force.? We call it Virtuosity. It's why we're different. It's our determination to do even more and to always be ambitious and brave for our customers and candidates. None of this would be possible without a culture based on trust. That's why we have an ambitious vision to be the world's most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.? We trust our Virtuosos and give them the freedom and autonomy ?to do the right thing, to adapt and see the possible in the impossible. We make sure people make ?the difference. ? Together, we can deliver ?a world where you'll always ?have exceptional people ?doing exceptional work. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Senior FPGA Engineer (VHDL) - Edinburgh Hybrid - 60K + 15% Bonus Lorien's client, a Scottish success story and leader in their sector who already have a lot to be proud of, are continuing to grow. Having placed a number of people into the organisation ourselves, they have once again asked us to help them in their searches for new talent (especially after placing the Hiring Manager for this post ourselves!). On this occasion they are looking for a Senior FPGA Engineer to join their team, contribute to the ongoing improvements to the development of FPGA solutions at the heart of their product line, and drive designs from initial concept stages all the way through to production. You'll enjoy: Remuneration of up to 60,000 (annual salary reviews, too) plus a great bonus scheme and a comprehensive benefits package Hybrid working model (3 days in office, 2 days WFH) Flexible start/finish times to suit your routines Being part of an organisation who not have not only helped millions of people across the globe but take very good care of their staff (we've placed many of them ourselves and their feedback has been great, we're happy to share it with you too) Rewarding work, career progression according to your own preferences, upskilling opportunities and even more Some of what you'll be doing: FPGA development, contributing to solutions/designs/specifications across the lifecycle from concept gen through to production Analysing existing designs and identifying areas for improvement Pin Out generation, behavioural verification, hardware troubleshooting, and other relevant activities Liaising with other teams regarding solution design intent, operation workflow, etc. Researching new technologies for feature additions / ongoing improvements to the product portfolio Some of the things you'll bring to the table: Strong background in the FPGA domain and strong skills across VHDL development, Xilinx / Altera / Intel offerings Ability to work as a commercially aware technical specialist within a highly collaborative, Agile and cross-functional R&D function Broad knowledge of relevant trends within the market, and ability to research and adapt to new technologies In return, our client offers their employees ample opportunities to flourish both technically and professionally, give back to the world in a very rewarding way, and enjoy a range of different benefits with people at the centre, such as flexible and hybrid working arrangements, great bonus, yearly salary reviews, and much more. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Full time
Senior FPGA Engineer (VHDL) - Edinburgh Hybrid - 60K + 15% Bonus Lorien's client, a Scottish success story and leader in their sector who already have a lot to be proud of, are continuing to grow. Having placed a number of people into the organisation ourselves, they have once again asked us to help them in their searches for new talent (especially after placing the Hiring Manager for this post ourselves!). On this occasion they are looking for a Senior FPGA Engineer to join their team, contribute to the ongoing improvements to the development of FPGA solutions at the heart of their product line, and drive designs from initial concept stages all the way through to production. You'll enjoy: Remuneration of up to 60,000 (annual salary reviews, too) plus a great bonus scheme and a comprehensive benefits package Hybrid working model (3 days in office, 2 days WFH) Flexible start/finish times to suit your routines Being part of an organisation who not have not only helped millions of people across the globe but take very good care of their staff (we've placed many of them ourselves and their feedback has been great, we're happy to share it with you too) Rewarding work, career progression according to your own preferences, upskilling opportunities and even more Some of what you'll be doing: FPGA development, contributing to solutions/designs/specifications across the lifecycle from concept gen through to production Analysing existing designs and identifying areas for improvement Pin Out generation, behavioural verification, hardware troubleshooting, and other relevant activities Liaising with other teams regarding solution design intent, operation workflow, etc. Researching new technologies for feature additions / ongoing improvements to the product portfolio Some of the things you'll bring to the table: Strong background in the FPGA domain and strong skills across VHDL development, Xilinx / Altera / Intel offerings Ability to work as a commercially aware technical specialist within a highly collaborative, Agile and cross-functional R&D function Broad knowledge of relevant trends within the market, and ability to research and adapt to new technologies In return, our client offers their employees ample opportunities to flourish both technically and professionally, give back to the world in a very rewarding way, and enjoy a range of different benefits with people at the centre, such as flexible and hybrid working arrangements, great bonus, yearly salary reviews, and much more. Apply now with your latest CV for immediate consideration. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
SENIOR FULL STACK DEVELOPER Job Description and Person Specification Job title:Senior Full Stack Developer Reports to:Finance & Operations Director, matrix to IT Manager Location:Unit 6 Sovereign Gate, (Apply online only) Commercial Road, Portsmouth, PO1 4BL Role type:Permanent The Role Contribute to all IT related subjects within the business Coding and web development Design and implementation Support the achievement of agile transformation within the business Job Summary As part of the IT team work closely with senior stakeholders to understand business requirements. Contribute towards the ongoing plan documenting technical specifications for our CRM and other IT related tasks. Supporting the development team in design, development, coding, testing, and debugging. The role must also deliver a good working relationship with internal customers. Responsibilities & Duties Working with colleagues to analyse current documentation. Reviewing requirements to understand our client's business needs. Implementing technical solutions. Striving for a high level of technical quality. Take part in code reviews, and use this as an opportunity to create a deeper understanding of best practice. Designing and updating software databases. Update and maintain servers. Performing trials, testing and quality checks to ensure strong functionality and optimisation. Debugging and resolving issues. Maintaining and supporting systems and improving the performance of existing software. Producing user and technical documentation. Being proactive in highlighting issues to the team. Minimal on-site adhoc IT support Qualifications & Skills At least 5 years commercial experience using PHP (OOP). Understand microservice architecture and design patterns. At least 3 years commercial experience in Vue.js or similar JavaScript framework (Angular/React). Solid knowledge of Laravel (or other PHP framework). Experience crafting REST API's. HTML5, CSS3, JavaScript. Ability to write optimised complex queries and maintain MySQL databases. Ubuntu and Nginx/Apache server management. Experience with version control (ideally GIT). Experience writing and maintaining appropriate documentation for each stage of the software development lifecycle. Agile project management software (ideally Jira). Working knowledge of Continuous integration and continuous delivery/deployment (CI/CD). Values Teamwork - Work in partnership, be inclusive and collaborative. Commercial - Understand the market and what makes us successful. Decisions - Make choices for the benefit of the business. Communication - Actively listen and build professional relationships. Integrity - Care for others, be respected, admired and reliable. Results - Go above and beyond to improve our business. Benefits include - iPhone - Great working environment - Fortnightly on-site massages - Dress down Friday - Paid regular team nights out - Free snacks in the office - Free alcohol on a Friday - A bottle of champagne for every work anniversary - Long service awards including 5 extra holiday days after your second year - Paid parking - Extra day off for your birthday and at Christmas
Mar 28, 2024
Full time
SENIOR FULL STACK DEVELOPER Job Description and Person Specification Job title:Senior Full Stack Developer Reports to:Finance & Operations Director, matrix to IT Manager Location:Unit 6 Sovereign Gate, (Apply online only) Commercial Road, Portsmouth, PO1 4BL Role type:Permanent The Role Contribute to all IT related subjects within the business Coding and web development Design and implementation Support the achievement of agile transformation within the business Job Summary As part of the IT team work closely with senior stakeholders to understand business requirements. Contribute towards the ongoing plan documenting technical specifications for our CRM and other IT related tasks. Supporting the development team in design, development, coding, testing, and debugging. The role must also deliver a good working relationship with internal customers. Responsibilities & Duties Working with colleagues to analyse current documentation. Reviewing requirements to understand our client's business needs. Implementing technical solutions. Striving for a high level of technical quality. Take part in code reviews, and use this as an opportunity to create a deeper understanding of best practice. Designing and updating software databases. Update and maintain servers. Performing trials, testing and quality checks to ensure strong functionality and optimisation. Debugging and resolving issues. Maintaining and supporting systems and improving the performance of existing software. Producing user and technical documentation. Being proactive in highlighting issues to the team. Minimal on-site adhoc IT support Qualifications & Skills At least 5 years commercial experience using PHP (OOP). Understand microservice architecture and design patterns. At least 3 years commercial experience in Vue.js or similar JavaScript framework (Angular/React). Solid knowledge of Laravel (or other PHP framework). Experience crafting REST API's. HTML5, CSS3, JavaScript. Ability to write optimised complex queries and maintain MySQL databases. Ubuntu and Nginx/Apache server management. Experience with version control (ideally GIT). Experience writing and maintaining appropriate documentation for each stage of the software development lifecycle. Agile project management software (ideally Jira). Working knowledge of Continuous integration and continuous delivery/deployment (CI/CD). Values Teamwork - Work in partnership, be inclusive and collaborative. Commercial - Understand the market and what makes us successful. Decisions - Make choices for the benefit of the business. Communication - Actively listen and build professional relationships. Integrity - Care for others, be respected, admired and reliable. Results - Go above and beyond to improve our business. Benefits include - iPhone - Great working environment - Fortnightly on-site massages - Dress down Friday - Paid regular team nights out - Free snacks in the office - Free alcohol on a Friday - A bottle of champagne for every work anniversary - Long service awards including 5 extra holiday days after your second year - Paid parking - Extra day off for your birthday and at Christmas
Infrastructure Engineer 7 Month contract On site in Liverpool 450 per day (Inside IR35) Summary of the job To design, build, manage and support infrastructure hardware, and software systems. To manage and maintain software applications to deliver internal user services and services to the public. Detailed responsibilities- Build, configure, administer, and support IT Infrastructure technologies and solutions including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. This can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Assist in the implementation and operation of controls and management strategies to ensure information security and security controls are in place to mitigate security threats within solutions and services. Apply a modern standards approach under guidance. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. Take full accountability for the actions taken and decisions made until the problem has been mitigated or resolved or a new owner has been found. Investigate problems in systems, processes and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of service delivery (designing, developing, delivering and operating) and establish coherent frameworks that work. Ensure that a set of IT products, suppliers and vendors come together to deliver an IT service Translate logical designs and produce detailed physical designs. Document all work using required standards, methods and tools, including prototyping tools where appropriate. Build and test simple interfaces between systems. Assist with more complex integration as part of a wider team. Execute test scripts under supervision and within regulations. Write prototype code for discussion purposes, band liaise with Developers to ensure production-ready code is written and code is switched thus ensuring security and accessibility of systems and effective version control. Knowledge and Experience required- Postholder must have had formal training in relevant hardware and software systems. Must understand the core technical concepts related to the role and have the ability to apply them with guidance. Must have the ability to build, configure, administer, and support technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Must have the ability to discuss information security and the security controls that can be used to mitigate security threats within solutions and services. Must understand and have the ability to explain the most important principles of a modern standards approach and how they apply to the work being undertaken. Must be able to apply these principles under guidance. Ability to investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). Ability to contribute to the implementation of remedies and preventative measures. Must have a service focus and the ability to take inputs and establish coherent frameworks that work. Must have a working knowledge of system design and be able to translate logical designs into physical detailed designs. Must have the knowledge and ability to document all work using required standards, methods and tools, including prototyping tools where appropriate. Must have the ability to build and test simple interfaces between systems and work on more complex integration as part of a wider team Must be able to correctly execute test scripts under supervision. Must understand the role of testing and how it works. Must be able to troubleshoot and identify problems across different technology capabilities. Must have an awareness of the scripting tools and software that are available and currently in use. Must understand the limitations of software or product technology, and why coding is important Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 28, 2024
Contractor
Infrastructure Engineer 7 Month contract On site in Liverpool 450 per day (Inside IR35) Summary of the job To design, build, manage and support infrastructure hardware, and software systems. To manage and maintain software applications to deliver internal user services and services to the public. Detailed responsibilities- Build, configure, administer, and support IT Infrastructure technologies and solutions including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. This can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Assist in the implementation and operation of controls and management strategies to ensure information security and security controls are in place to mitigate security threats within solutions and services. Apply a modern standards approach under guidance. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. Take full accountability for the actions taken and decisions made until the problem has been mitigated or resolved or a new owner has been found. Investigate problems in systems, processes and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of service delivery (designing, developing, delivering and operating) and establish coherent frameworks that work. Ensure that a set of IT products, suppliers and vendors come together to deliver an IT service Translate logical designs and produce detailed physical designs. Document all work using required standards, methods and tools, including prototyping tools where appropriate. Build and test simple interfaces between systems. Assist with more complex integration as part of a wider team. Execute test scripts under supervision and within regulations. Write prototype code for discussion purposes, band liaise with Developers to ensure production-ready code is written and code is switched thus ensuring security and accessibility of systems and effective version control. Knowledge and Experience required- Postholder must have had formal training in relevant hardware and software systems. Must understand the core technical concepts related to the role and have the ability to apply them with guidance. Must have the ability to build, configure, administer, and support technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Must have the ability to discuss information security and the security controls that can be used to mitigate security threats within solutions and services. Must understand and have the ability to explain the most important principles of a modern standards approach and how they apply to the work being undertaken. Must be able to apply these principles under guidance. Ability to investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). Ability to contribute to the implementation of remedies and preventative measures. Must have a service focus and the ability to take inputs and establish coherent frameworks that work. Must have a working knowledge of system design and be able to translate logical designs into physical detailed designs. Must have the knowledge and ability to document all work using required standards, methods and tools, including prototyping tools where appropriate. Must have the ability to build and test simple interfaces between systems and work on more complex integration as part of a wider team Must be able to correctly execute test scripts under supervision. Must understand the role of testing and how it works. Must be able to troubleshoot and identify problems across different technology capabilities. Must have an awareness of the scripting tools and software that are available and currently in use. Must understand the limitations of software or product technology, and why coding is important Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
2nd Line Support Engineer Akkodis are currently working in partnership with a global market leading client to recruit an experienced 2nd Line Support Engineer to join a team with a genuine passion for technology. The Role As a 2nd Line Support Engineer, you will be responsible for the installation and configuration of hardware and software, acting as an escalation point to the Service Desk and working with the third line teams when required. The Responsibilities Resolve second line incidents. Assign incidents and acquiring knowledge from third line teams. Resolve incidents and queries for senior management. Investigate and escalate MIs to major incident managers. Complete system maintenance, alongside escalations and call outs. Manage the domain portfolio. Manage mobile assets. Creating and maintaining Active Directory groups. Deploy and Image end user computer hardware and deploying software packages. Manage inbound and outbound mail flow. The Requirements Strong interpersonal and customer service skills. Excellent analytical and troubleshooting skills. Good attention to detail. Strong written and verbal communication skills. Smart thinking approach with a positive attitude. Ability to work independently with limited supervision. Commercial experience working within a service management function. Technical ability supporting and maintaining hardware and peripheral devices. Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
We have an exciting opportunity available for a End User Systems Administrator - ITO to join one of the world s leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary from £40,400 per annum with benefits, subject to skills and experience . The End User Systems Administrator role: The role will be part of the End User Systems Team and report to the Operational Support Manager. The post holder will work with the wider ITO operational and programme team, including external suppliers. In addition, the post will work with stakeholders from a variety of levels and teams across the organisation. This role will be responsible for delivering multiple components of the Core IT operational services provided by the End User Systems Team and will be focusing on application and integration support and development to key commercial systems including Workday, Planon, Worktribe and Condeco, in addition to scientific systems including FreezerPro, Armis and PPMS to support and facilitate Crick science and operations Responsibilities of our End User Systems Administrator: Specific objectives include, but are not limited to the following: Responsible for effective provisioning, installation, configuration, operation, and maintenance of key end-user facing service components and other more specialised systems, which may be delivered through physical hardware, onsite virtual infrastructure or cloud based services Work collaboratively across teams and departments to increase understanding of service needs of the organisation and to determine the detailed technologies (hardware, software and any relevant integration with other systems/services) for institute operation Follow institute policies and procedures; including incident and problem management, appropriate change controls and team standard operating procedures and document any team or work specific considerations for adhering to these Responsible for daily system monitoring, verifying the integrity and availability of all systems and key processes, reviewing and acting upon system, security and application logs and alerts, support ticket queues and verifying completion of any scheduled jobs, integrations and tasks as part of a team rota Problem diagnosis, resolution and reporting which may involve working with staff in other teams and departments as well as and external suppliers and support agencies Identify and write new documentation of standards operating procedures and other supporting documentation for inclusion in the departmental knowledgebase Help identify and implement recommended measures to ensure that the security of all IT systems is maintained. This may involve liaising with and obtaining advice from the Information Security Committee as well as external security specialists Seek innovative ways to simplify and where possible automate system administration tasks Skills and experience we are looking for in our End User Systems Administrator: Educated to degree level or with equivalent relevant technical training and experience End user device architecture experience throughout the lifecycle, including design, implementation, transition to service, maintenance and retirement Operational experience across the full range of user-facing platforms Windows, Mac and Linux with a demonstrable diagnostic excellence and the ability to develop creative solutions to problems Knowledge of creating, maintaining and troubleshooting rapid development of custom scripts in languages such as PowerShell, Bash, Perl and Python, including the use of team source repositories Experience of successfully automating system administration tasks through use of locally-developed scripts and/or integration with other administration tools Previous experience of providing expert assistance and a high level of customer service to others in their use of IT resources, and to act as a centre of excellence for the use of end-user systems, acting as a point of technical escalation if required Previous experience of effectively maintaining and developing IT documentation A demonstrable ability to balance multiple priorities and operate comfortably in an environment that is developing as the organisation matures Strong interpersonal skills and a demonstrable ability to build effective relationships at all levels A self-starter, with a proven track record of working effectively in a collegiate environment without close supervision and with the ability to manage own workload and priorities A proven ability to demonstrate an appreciation for the operational needs of a scientific research environment is essential; previous experience of working in such an environment would be an advantage Evidence of further continuous professional development activities, and the intellect to grasp the unusual issues arising from the nature of the role, particularly driven by the specialised scientific facilities A proven track record of carrying out agreed operational procedures of a routine nature to a high standard Strong organisational skills and a demonstrable ability to manage own time effectively Closing date: 05/Apr/.59 If you feel you have the skills and experience to become our End User Systems Administrator , please click apply today, we d love to hear from you! All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.
Mar 28, 2024
Full time
We have an exciting opportunity available for a End User Systems Administrator - ITO to join one of the world s leading research Institutes at a crucial time in its evolution, and play a definitive role in shaping it for the future. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary from £40,400 per annum with benefits, subject to skills and experience . The End User Systems Administrator role: The role will be part of the End User Systems Team and report to the Operational Support Manager. The post holder will work with the wider ITO operational and programme team, including external suppliers. In addition, the post will work with stakeholders from a variety of levels and teams across the organisation. This role will be responsible for delivering multiple components of the Core IT operational services provided by the End User Systems Team and will be focusing on application and integration support and development to key commercial systems including Workday, Planon, Worktribe and Condeco, in addition to scientific systems including FreezerPro, Armis and PPMS to support and facilitate Crick science and operations Responsibilities of our End User Systems Administrator: Specific objectives include, but are not limited to the following: Responsible for effective provisioning, installation, configuration, operation, and maintenance of key end-user facing service components and other more specialised systems, which may be delivered through physical hardware, onsite virtual infrastructure or cloud based services Work collaboratively across teams and departments to increase understanding of service needs of the organisation and to determine the detailed technologies (hardware, software and any relevant integration with other systems/services) for institute operation Follow institute policies and procedures; including incident and problem management, appropriate change controls and team standard operating procedures and document any team or work specific considerations for adhering to these Responsible for daily system monitoring, verifying the integrity and availability of all systems and key processes, reviewing and acting upon system, security and application logs and alerts, support ticket queues and verifying completion of any scheduled jobs, integrations and tasks as part of a team rota Problem diagnosis, resolution and reporting which may involve working with staff in other teams and departments as well as and external suppliers and support agencies Identify and write new documentation of standards operating procedures and other supporting documentation for inclusion in the departmental knowledgebase Help identify and implement recommended measures to ensure that the security of all IT systems is maintained. This may involve liaising with and obtaining advice from the Information Security Committee as well as external security specialists Seek innovative ways to simplify and where possible automate system administration tasks Skills and experience we are looking for in our End User Systems Administrator: Educated to degree level or with equivalent relevant technical training and experience End user device architecture experience throughout the lifecycle, including design, implementation, transition to service, maintenance and retirement Operational experience across the full range of user-facing platforms Windows, Mac and Linux with a demonstrable diagnostic excellence and the ability to develop creative solutions to problems Knowledge of creating, maintaining and troubleshooting rapid development of custom scripts in languages such as PowerShell, Bash, Perl and Python, including the use of team source repositories Experience of successfully automating system administration tasks through use of locally-developed scripts and/or integration with other administration tools Previous experience of providing expert assistance and a high level of customer service to others in their use of IT resources, and to act as a centre of excellence for the use of end-user systems, acting as a point of technical escalation if required Previous experience of effectively maintaining and developing IT documentation A demonstrable ability to balance multiple priorities and operate comfortably in an environment that is developing as the organisation matures Strong interpersonal skills and a demonstrable ability to build effective relationships at all levels A self-starter, with a proven track record of working effectively in a collegiate environment without close supervision and with the ability to manage own workload and priorities A proven ability to demonstrate an appreciation for the operational needs of a scientific research environment is essential; previous experience of working in such an environment would be an advantage Evidence of further continuous professional development activities, and the intellect to grasp the unusual issues arising from the nature of the role, particularly driven by the specialised scientific facilities A proven track record of carrying out agreed operational procedures of a routine nature to a high standard Strong organisational skills and a demonstrable ability to manage own time effectively Closing date: 05/Apr/.59 If you feel you have the skills and experience to become our End User Systems Administrator , please click apply today, we d love to hear from you! All offers of employment are subject to successful security screening and continuous eligibility to work in the United Kingdom.