IT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 16, 2024
Full time
IT Support Specialist - VIP Akkodis are currently working in partnership with a global market leading client to recruit a number of IT Support Specialists with experience supporting VIP and C-Level customers. You will be joining a team with a genuine passion for technology and providing high level customer support. The Role As an IT Support Specialist, you will be responsible for technology incidents and requests which are raised, ensuring that they are resolved, or appropriately escalated and managed to resolution, You will also proactively maintain, assess suitability and suggest improvements of all hardware and software. The Responsibilities Diagnose and find solutions for all hardware and software issues. Identify and anticipate technology opportunities and impacts. Support workplace issues and requests, including building, audio and visual management. Set up and configure consumer technology (IOT). Provide an on-call service. Escalate to 3rd line while retaining ownership of issues through to resolution, including providing a remote hands service for infrastructure incidents when required. Adhere to published processes and procedures while instigating changes where required. Maintain asset inventory ensuring accuracy at all times. The Requirements Demonstrable experience supporting a VIP or executive user base. Excellent knowledge of Windows 10 and Microsoft Office (2016 onwards). Experience with hardware and software support on PC, Mac, iOS and Android devices. Experience in the support and implementation of anti-virus and security products. Working knowledge of collaboration tools such as Skype for Business, Microsoft Teams, Zoom, video conferencing and remote access technologies Strong stakeholder management and communication skills. Ability to work under pressure to tight deadlines while maintaining a high attention to detail. Keen interest in technology as well as a desire for driving continuous improvement. Proven record of commitment, competency and self-motivation with strong time management and flexibility. Full driving license as occasional travel may be required. If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Deskside Support Engineer: To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the London George Street office and provides onsite support to all London offices. Occasional travel to other offices as necessary in line with business requirements. Incident/Request management: Ensure that incidents and requests are resolved where possible in a timely manner to meet the defined Service Level Targets. Promote the resolution of incidents into Service Desk where possible, by assisting colleagues unprompted and pro-actively sharing knowledge through the publication of quality knowledge articles and clear resolution documentation within the incident tickets. Escalate issues to 3rd line support as and when necessary either EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. Provide support for all incidents and service requests of all IT systems/services. IT support using Skype for Business, telephone support and "At desk" support. End to end ownership of all IT incidents and requests including being responsible for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered to the company. Manage all user administration tasks such as joiners, leavers and changes. Change and Configuration management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management: Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. General Operations management: Support of VMware Virtual Desktops, Desktop PC's, Laptops and MS Surface Pro's. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Customer Engagement: Attend and provide onsite support from all London offices as required Attend at Tech Expert events as and when requested Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup Deliverables and Measurables: Provide a professional, approachable and technical IT support service to the company Ownership of all incidents and service requests managed by 2nd line 85% of incidents resolved within OLA 90% of incidents resolved within SLA 90% of incidents responded to with OLA Feedback from team members and customer satisfaction questionnaires Regular performance and development review Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Windows 8/Windows 10 Microsoft Active Directory administration Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Windows Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: VMWare Citrix Cisco Telephony Printing Email archiving solutions Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Soft skills: Analytical problem-solving skills to follow an incident or problem through to resolution Excellent Customer service skills Experience of working in an ITIL environment Use initiative with a positive and can-do attitude Identify business impacting incidents and escalate according via the escalation process Ability to communicate effectively with a confident telephone manner Excellent attention to detail and in all written communication Tactful and diplomatic when dealing with pressurised situations Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines Ability to work effectively alone and within your team/group or project, under the appropriate supervision Maintain good working relationships with all members of IT Professional appearance and attitude at all times Flexible approach to role Highly motivated, willing to continually update knowledge and skill set Ability to liaise and communicate with all levels within IT and across the business Documentation skills: Technical documentation Knowledge management
Apr 15, 2024
Full time
Deskside Support Engineer: To provide a professional on-site Second Line deskside IT support service for the London offices, including Microsoft desktop technologies, basic hardware troubleshooting, meeting room and computer room management, network patching and application support for core applications. To action incidents and requests escalated from first line support, in support of business requirements and to agreed support hours Monday to Friday. This should be in line with internal incident, change, configuration and project management processes to agreed Service Level Targets. The role is based in the London George Street office and provides onsite support to all London offices. Occasional travel to other offices as necessary in line with business requirements. Incident/Request management: Ensure that incidents and requests are resolved where possible in a timely manner to meet the defined Service Level Targets. Promote the resolution of incidents into Service Desk where possible, by assisting colleagues unprompted and pro-actively sharing knowledge through the publication of quality knowledge articles and clear resolution documentation within the incident tickets. Escalate issues to 3rd line support as and when necessary either EMEA 3rd line or external service providers ensuring they are driven to meet service level targets and communicate the status via regular updates to the incident ticket and where necessary to Incident Management. Provide support for all incidents and service requests of all IT systems/services. IT support using Skype for Business, telephone support and "At desk" support. End to end ownership of all IT incidents and requests including being responsible for all communication and the technical resolution. Follow the escalation process to ensure a consistent and professional IT support service is offered to the company. Manage all user administration tasks such as joiners, leavers and changes. Change and Configuration management: Follow the change management process to ensure changes to the Desktop infrastructure follows the agreed process and do not cause unplanned outages. Work on assigned tasks associated with the Change process. To manage and maintain the accuracy of the Desktop infrastructure components held in the Configuration Management Database by following the agreed configuration management process. Project Management: Involved in project management process from inception through to transition to "business as usual" as the point of contact for Service Delivery team, as directed by line manager. Participate as a project resource as and when required to provide Desktop support and where required deliver the solution within agreed timescales. Ensure participation in project activity is approved. General Operations management: Support of VMware Virtual Desktops, Desktop PC's, Laptops and MS Surface Pro's. Management/Support of remote working. iPhone, iPad, Windows and Android Phone support. Manage onsite Server Room in line with IT Processes and tickets from EMEA Infrastructure team. Customer Engagement: Attend and provide onsite support from all London offices as required Attend at Tech Expert events as and when requested Provide proactive onsite training i.e. technology events, tips of the week etc. Provide support for client meetings and AV setup Deliverables and Measurables: Provide a professional, approachable and technical IT support service to the company Ownership of all incidents and service requests managed by 2nd line 85% of incidents resolved within OLA 90% of incidents resolved within SLA 90% of incidents responded to with OLA Feedback from team members and customer satisfaction questionnaires Regular performance and development review Technical Skills: ServiceNOW Microsoft Office 365 Microsoft Windows 8/Windows 10 Microsoft Active Directory administration Exchange administration Knowledge of ADSL and Wi-Fi technologies Knowledge of Apple and Windows Mobile devices Knowledge of networking concepts Knowledge of all core applications including but not limited to: VMWare Citrix Cisco Telephony Printing Email archiving solutions Knowledge of remote working solutions such as Broadband, 3GG and VPN's (virtual private network) Knowledge of building PC's and troubleshooting support issues Soft skills: Analytical problem-solving skills to follow an incident or problem through to resolution Excellent Customer service skills Experience of working in an ITIL environment Use initiative with a positive and can-do attitude Identify business impacting incidents and escalate according via the escalation process Ability to communicate effectively with a confident telephone manner Excellent attention to detail and in all written communication Tactful and diplomatic when dealing with pressurised situations Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines Ability to work effectively alone and within your team/group or project, under the appropriate supervision Maintain good working relationships with all members of IT Professional appearance and attitude at all times Flexible approach to role Highly motivated, willing to continually update knowledge and skill set Ability to liaise and communicate with all levels within IT and across the business Documentation skills: Technical documentation Knowledge management
This is an exciting opportunity to join an experienced technical team in Gloucestershire; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the Network Manager and will work closely with Infrastructure and Security teams to provide services to 2000 users. Client Details Our client are a well known in the not for profit and charities sector based in Gloucestershire. Description Our Customer is looking for a highly motivated and proactive Network Telephony Engineer with a minimum of 5 years' experience of supporting voice, telephony and VoIP solutions. This is a site based role in Gloucestershire. This is an exciting opportunity to join an experienced technical team; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the ICT Network Manager and will work closely with the Infrastructure, and Security teams to provide services to 2000 users. The role requires good communication skills, the ability to liaise with others in the organisation providing both technical support and advice. The Network Telephony Engineer will be expected to work with others, including 3rd party vendors on delivering technical projects. Profile The Network Telephony Engineer will have proven track record in the following: Cisco and Microsoft Voice and VoIP technologies (including Cisco Unified Communications Manager, Skype for Business and Microsoft Teams) to a CCNP Level. Cisco and Microsoft collaboration technologies (including Cisco Webex, Microsoft Teams) SIP and ISDN Gateway Technologies (including Sonus and Cisco CUBE). Contact centre solutions (including UCCX). Knowledge of telephony recording and reporting solutions (including NICE and Tiger). Routing/Switching experience and knowledge to a CCNA level. Quality of service. Migration from traditional desk phone solutions, to workstation based collaboration clients for PSTN capabilities. Knowledge of load balancing technologies. Knowledge of web and email proxy solutions (including Cisco Ironport and Symantec Cloud). Knowledge of network monitoring solutions (including Solarwinds). Knowledge of data centre network solutions (including Cisco ACI/NXOS). Knowledge of Cisco wireless solutions (including AireOS and IOSXE). Knowledge of Cisco identity provider solutions (including Cisco ISE). Candidates must be willing to undergo the relevant security vetting for this role and contribute to 24/7 Network on call rota Job Offer Basic Salary up to £50,000 Up to £4,000 per annum for Oncall/shift allowance. Flexible working/hybrid between on site and home - 37 hours per week Fantastic benefits such as, On site parking & Gym, Annual leave, Pension scheme.
Nov 04, 2021
Full time
This is an exciting opportunity to join an experienced technical team in Gloucestershire; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the Network Manager and will work closely with Infrastructure and Security teams to provide services to 2000 users. Client Details Our client are a well known in the not for profit and charities sector based in Gloucestershire. Description Our Customer is looking for a highly motivated and proactive Network Telephony Engineer with a minimum of 5 years' experience of supporting voice, telephony and VoIP solutions. This is a site based role in Gloucestershire. This is an exciting opportunity to join an experienced technical team; installing, maintaining, upgrading and migrating network telephony services in line with defined practises and standards, ensuring acceptable levels of performance are maintained. The successful candidate will report to the ICT Network Manager and will work closely with the Infrastructure, and Security teams to provide services to 2000 users. The role requires good communication skills, the ability to liaise with others in the organisation providing both technical support and advice. The Network Telephony Engineer will be expected to work with others, including 3rd party vendors on delivering technical projects. Profile The Network Telephony Engineer will have proven track record in the following: Cisco and Microsoft Voice and VoIP technologies (including Cisco Unified Communications Manager, Skype for Business and Microsoft Teams) to a CCNP Level. Cisco and Microsoft collaboration technologies (including Cisco Webex, Microsoft Teams) SIP and ISDN Gateway Technologies (including Sonus and Cisco CUBE). Contact centre solutions (including UCCX). Knowledge of telephony recording and reporting solutions (including NICE and Tiger). Routing/Switching experience and knowledge to a CCNA level. Quality of service. Migration from traditional desk phone solutions, to workstation based collaboration clients for PSTN capabilities. Knowledge of load balancing technologies. Knowledge of web and email proxy solutions (including Cisco Ironport and Symantec Cloud). Knowledge of network monitoring solutions (including Solarwinds). Knowledge of data centre network solutions (including Cisco ACI/NXOS). Knowledge of Cisco wireless solutions (including AireOS and IOSXE). Knowledge of Cisco identity provider solutions (including Cisco ISE). Candidates must be willing to undergo the relevant security vetting for this role and contribute to 24/7 Network on call rota Job Offer Basic Salary up to £50,000 Up to £4,000 per annum for Oncall/shift allowance. Flexible working/hybrid between on site and home - 37 hours per week Fantastic benefits such as, On site parking & Gym, Annual leave, Pension scheme.
Lead Infrastructure Support Engineer (Deskside) *Must have current SC Clearance to apply.* Fareham Office Based position Contractor Role, Inside IR35, Ideally 450/550 per day Until 29/04/22 initially Deadline: 07/10/:00 Central Government (Infrastructure Engineers - Deskside/End User Computing) Responsibilities: Support and provision for end user computing, covering hardware, OS, software, peripherals, telephony, access and connectivity. Incident resolution, for all the above, both local and remote in line with OLA. Request fulfilment, for all the above, both local and remote in line with OLA. Hardware support to cover PC, Laptop, Tablet, Mobile Phone, OS (win7/win10), desktop peripherals and connectivity. Also covers management, storage and physical disposal of stock including auditable management of stock on the Configuration Management Database. Software support to include manual and package installations; download of new software versions, virus checking and local storage and management. Management of (Lexmark) printer estate. Use and utilisation of supporting systems including Active Directory, MS Exchange, Lumension, SCCM, Airwatch, Remote Access, Skype for Business, MS Teams, MarkVision, ServiceNow, D ell/Lenovo Hardware, Bluecoat, Wi-Fi, VDI and other systems that may be introduced at any time. Escalation to and liaison with external suppliers for both incident management and service delivery, currently this includes Modality Systems (Skype for Business), Lexmark (printer estate), BMS (remote access support), Boxxe (MovelT) and others, list will change over time. Escalation to and liaison with internal technology teams covering 3rd line support or other technology specialisms for incident management, problem management and service delivery. Support, including initial triage, for any other technologies used across the estate including smart meeting rooms, room booking tablets etc. Involvement with and allocation to project delivery in line with activity scope around end user hardware, OS, software or service change. Essential Skills and experience: Microsoft Windows operating systems/technologies, RAS Administration Active Directory management, Application and operating system deployment using SCCM Mobile Device Management, Network Share Administration Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved. Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
Oct 05, 2021
Contractor
Lead Infrastructure Support Engineer (Deskside) *Must have current SC Clearance to apply.* Fareham Office Based position Contractor Role, Inside IR35, Ideally 450/550 per day Until 29/04/22 initially Deadline: 07/10/:00 Central Government (Infrastructure Engineers - Deskside/End User Computing) Responsibilities: Support and provision for end user computing, covering hardware, OS, software, peripherals, telephony, access and connectivity. Incident resolution, for all the above, both local and remote in line with OLA. Request fulfilment, for all the above, both local and remote in line with OLA. Hardware support to cover PC, Laptop, Tablet, Mobile Phone, OS (win7/win10), desktop peripherals and connectivity. Also covers management, storage and physical disposal of stock including auditable management of stock on the Configuration Management Database. Software support to include manual and package installations; download of new software versions, virus checking and local storage and management. Management of (Lexmark) printer estate. Use and utilisation of supporting systems including Active Directory, MS Exchange, Lumension, SCCM, Airwatch, Remote Access, Skype for Business, MS Teams, MarkVision, ServiceNow, D ell/Lenovo Hardware, Bluecoat, Wi-Fi, VDI and other systems that may be introduced at any time. Escalation to and liaison with external suppliers for both incident management and service delivery, currently this includes Modality Systems (Skype for Business), Lexmark (printer estate), BMS (remote access support), Boxxe (MovelT) and others, list will change over time. Escalation to and liaison with internal technology teams covering 3rd line support or other technology specialisms for incident management, problem management and service delivery. Support, including initial triage, for any other technologies used across the estate including smart meeting rooms, room booking tablets etc. Involvement with and allocation to project delivery in line with activity scope around end user hardware, OS, software or service change. Essential Skills and experience: Microsoft Windows operating systems/technologies, RAS Administration Active Directory management, Application and operating system deployment using SCCM Mobile Device Management, Network Share Administration Takes ownership of problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Owns an issue until a new owner has been found or the problem has been mitigated and/or resolved. Maintains focus on the whole life of service delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Has lateral thinking capability to dissect a problem into its component parts to identify and diagnose root causes, allowing problem resolution. Able to troubleshoot and identify problems across different technology capabilities including compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS, SaaS.
Infrastructure Engineer - OUTSIDE IR35 I am working with a Kent based company who are looking for someone with strong experience of Windows Server, Active Directory, VMware and Azure to come and work as part of support team. The team deals with all issues escalated up from the service desk and working with business users to resolve issues. Technical environment includes: VMware Microsoft Azure, Site services and Recovery Exchange2, Office 365. Skype for Business Windows Server Office365 Active Directory Administration, DNS, DFS, IIS, DHCP, GPO, WSUS SolarWinds, Splunk, Nagios, SCOM Veeam, Backup Exec, NetBackup, Ivanti Symantec Endpoint Protection, McAfee, Trend Micro Work to ITIL Standards
Sep 15, 2021
Contractor
Infrastructure Engineer - OUTSIDE IR35 I am working with a Kent based company who are looking for someone with strong experience of Windows Server, Active Directory, VMware and Azure to come and work as part of support team. The team deals with all issues escalated up from the service desk and working with business users to resolve issues. Technical environment includes: VMware Microsoft Azure, Site services and Recovery Exchange2, Office 365. Skype for Business Windows Server Office365 Active Directory Administration, DNS, DFS, IIS, DHCP, GPO, WSUS SolarWinds, Splunk, Nagios, SCOM Veeam, Backup Exec, NetBackup, Ivanti Symantec Endpoint Protection, McAfee, Trend Micro Work to ITIL Standards
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Feb 15, 2019
Proactive Appointments
The role will involve supporting and ensuring the security of my clients EUC and Core infrastructure, either cloud based or on premise, this includes: EUC Applications, Microsoft O355 services, Microsoft Azure services and infrastructure including virtual servers, azure storage, physical and virtual networks, data management. The role will also be responsible for operational security in line with security governance defined by the Information Security Officer. The 3rd Line support engineer must have strong experience of technical troubleshooting and problem solving. Depending on projects and tasks, the individual will be required to be available for queries during out of office hours. In addition, as part of this role the individual will be expected to deal with any system issues as and when they occur. Knowledge & Skills Microsoft Azure including Virtual Server Infrastructure, Storage, virtual networks, NVA's specifically Barracuda, Azure Site Recovery Microsoft Office 365 including Exchange Online, Skype for Business, OneDrive, Teams, SharePoint. Windows Server 20012/2016/2019 Microsoft Intune to deploy and managed devices and applications Excellent knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of cloud backup systems Experience in installing, configuring and managing Cisco firewalls and HP Switches and Wi-Fi. Knowledge of SQL Server 2012+ Windows Script Host / VBScript / PowerShell Experience of patch management deployment / Windows Software Update Services using Microsoft and Azure cloud technologies Excellent knowledge of Microsoft Windows 10 Enterprise Linux operating systems Understanding of VOIP specifically Skype for Business Ability to perform Research and Development into new systems in preparation for implementation / third line support Qualifications Degree qualified in IT, engineering or numerical discipline or equivalent Cisco CCNA/CCNP: Routing & Switching / Security Microsoft MCSE: Cloud Platform and Infrastructure Microsoft MCSE: Mobility Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Oct 29, 2018
Are you a skilled 3rd Line IT Support Engineer & Technical Specialist with a specific focus on Microsoft Exchange, seeking a new challenging opportunity where you will be responsible for managing and developing end user computing services? Are you a competent 3rd Line Support Engineer able to resolve complex infrastructure issues?
As a 3rd Line IT Technical Support Engineer and Technical Specialist you will need to be a subject matter expert in Microsoft Exchange, preferably in a hybrid configuration environment, both on-premise and O365 based. You will be responsible for managing Exchange configurations, email migrations, account management, distribution groups, contacts, the delivery of an appropriate GAL across the organisation, configuring and maintaining mail flow, security and protection including the use of EOP and ATP, and configuring of POP/IMAP and OWA.
Any additional specialist experience of Active Directory, Office 365 and/or Skype For Business would be a great advantage.
To be successful in this role, you will need to have worked in a medium to large enterprise organisation and gained knowledge at varying levels with significant practical experience. Any training, degree or professional certifications and/or an understanding of ITIL processes would be a distinct advantage.
The salary for this position is up to around £43,000 p.a. depending on your skills and experience. The company also has an exceptionally strong benefits package including 8% annual performance related bonus scheme, annual pay-rise, up to 30 days holiday plus all bank holidays, discounted parking, personal health related benefits including free gym membership, and much more!
Contact Bond Williams IT Recruitment in Bournemouth to discuss this opportunity in further detail.
Keywords: IT Engineer, IT Specialist, Technical Specialist, 3rd Line Support Engineer, Third Line Support, Technical Engineer, Microsoft Exchange, Active Directory, Office 365, O365, Skype For Business, ITIL.
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
Luxury Travel Group trading as Scott Dunn and Imagine Travel – Chichester based
Full-time, Permanent
Salary: £23,000 - £27,000
A growing and dynamic multi-brand, multi-site, luxury holidays operator with over 350 users across the globe, is looking to recruit a Systems Administrator, based in Chichester. Salary is up to £27k plus great benefits.
Reporting to Head of Business technology, the role’s primary responsibility will be to provide first and second line of IT support (and often 3rd) to the company’s users and assist in the installation, configuration, management and support of all software and hardware systems.
The role is hands-on and diverse, so each day is never the same. It often involves project work. We are looking for an aspiring and experienced IT professional with 3-4 solid years of work experience in IT, computing related university graduate with strong interpersonal skills , technical knowledge, creative problem solving, and reliable organizational skills. The role will fit well a supportive and friendly Systems Administrator with excellent communication skills, who has already accumulated some work experience in a support centric/network administrator role and is looking for its next role to grow their technical skillset, with an established though dynamic company with impressive business growth and future prospects.
You will be working as part of a team of five IT professionals and nine developers based between our UK and global offices. You will be required to travel regularly to our main office in London Putney on business expenses. As is usual in the industry, you will occasionally be required to work out of hours, according to the business needs and the role may include some overseas travel.
The company’s IT network is modern, and it is using the following systems and technologies.
Advanced Firewalls with several security features. All sites are interconnected via VPN Tunnels.
Windows 2012 R2/Windows 2016 servers (AD, DNS, DHCP, GPO, DFS)
Windows 10 Dell workstations in an AD domain environment
Microsoft Office 365
Many O365 Applications including SharePoint and Skype for Business
Mitel/Shoretel VOIP Telephony system
Web Proxy server, Antispam platform, Antivirus, Remote Access, IIS Servers
VMware ESXi 6
SQL Server 2012 R2/2008 R2
Microsoft Azure Public Cloud
The successful candidate is expected to be skilful in most of the above systems, beyond just basic understanding and familiarisation. This is a key requirement. Training on bespoke systems will be provided. SQL Server knowledge, VMWare, and Azure skillset is not essential. Some VOIP Telephony system experience is desirable.
Abilities and skills:
Ability to troubleshoot common hardware/software issues
Ability to meet deadlines and adjust to changing priorities
Ability to follow instructions and work autonomously (but able to ask for help when needed!)
Ability to quickly gain new skills and knowledge when faced with new challenges
Excellent attention to detail
Excellent verbal and written communication skills (You will be using the phone extensively)
Be friendly, supportive and helpful to all internal users
Ability to assess and solve problems quickly and effectively
Work as part of a team in demanding situation with the ability to maintain composure and sense of humour!
Have an attitude of ‘nothing is too much trouble’ and able to show respect to others
Aug 07, 2018
Full time
Luxury Travel Group trading as Scott Dunn and Imagine Travel – Chichester based
Full-time, Permanent
Salary: £23,000 - £27,000
A growing and dynamic multi-brand, multi-site, luxury holidays operator with over 350 users across the globe, is looking to recruit a Systems Administrator, based in Chichester. Salary is up to £27k plus great benefits.
Reporting to Head of Business technology, the role’s primary responsibility will be to provide first and second line of IT support (and often 3rd) to the company’s users and assist in the installation, configuration, management and support of all software and hardware systems.
The role is hands-on and diverse, so each day is never the same. It often involves project work. We are looking for an aspiring and experienced IT professional with 3-4 solid years of work experience in IT, computing related university graduate with strong interpersonal skills , technical knowledge, creative problem solving, and reliable organizational skills. The role will fit well a supportive and friendly Systems Administrator with excellent communication skills, who has already accumulated some work experience in a support centric/network administrator role and is looking for its next role to grow their technical skillset, with an established though dynamic company with impressive business growth and future prospects.
You will be working as part of a team of five IT professionals and nine developers based between our UK and global offices. You will be required to travel regularly to our main office in London Putney on business expenses. As is usual in the industry, you will occasionally be required to work out of hours, according to the business needs and the role may include some overseas travel.
The company’s IT network is modern, and it is using the following systems and technologies.
Advanced Firewalls with several security features. All sites are interconnected via VPN Tunnels.
Windows 2012 R2/Windows 2016 servers (AD, DNS, DHCP, GPO, DFS)
Windows 10 Dell workstations in an AD domain environment
Microsoft Office 365
Many O365 Applications including SharePoint and Skype for Business
Mitel/Shoretel VOIP Telephony system
Web Proxy server, Antispam platform, Antivirus, Remote Access, IIS Servers
VMware ESXi 6
SQL Server 2012 R2/2008 R2
Microsoft Azure Public Cloud
The successful candidate is expected to be skilful in most of the above systems, beyond just basic understanding and familiarisation. This is a key requirement. Training on bespoke systems will be provided. SQL Server knowledge, VMWare, and Azure skillset is not essential. Some VOIP Telephony system experience is desirable.
Abilities and skills:
Ability to troubleshoot common hardware/software issues
Ability to meet deadlines and adjust to changing priorities
Ability to follow instructions and work autonomously (but able to ask for help when needed!)
Ability to quickly gain new skills and knowledge when faced with new challenges
Excellent attention to detail
Excellent verbal and written communication skills (You will be using the phone extensively)
Be friendly, supportive and helpful to all internal users
Ability to assess and solve problems quickly and effectively
Work as part of a team in demanding situation with the ability to maintain composure and sense of humour!
Have an attitude of ‘nothing is too much trouble’ and able to show respect to others
IT SUPPORT ENGINEER
SHEPHERDS BUSH, LONDON, W10
UP TO £35,000
The Company:
We are recruiting on behalf of a leading technology provider located in the Shepherds Bush area of London. Due to the expansion of the business and a number of key acquisitions the company is looking to recruit an Experienced Engineer to join the team. You will have the opportunity to work with cutting edge technology and will enable you to expand your skill set. The role will include hands-on 2nd & 3rd Line Support, Pre-Sales, Solution Design & Deployment and Project Management.
Responsibilities:
Reporting to the Technical Manager & Technical Director
Working as part of a technical team providing effective remote & onsite 2nd and 3rd Line support to businesses within the London area
Supporting Windows OS, Windows Server, Exchange Server & Skype for business
Installing & maintaining Windows Server 2003/2008R2/2012
Installing & maintaining Exchange Server 2007/2010/2013
Responsible for network troubleshooting and roll out
Providing support to MS Office 2010, 2013, 2016 & O365
Responsibility for delivering assigned BAU projects to defined timescales and costs.
Project Management - Pre-Sales, Design, Deployment & Support
Providing on-site support, liaising with clients and remaining professional at all times
Provide daily/weekly reports on service to date and present to the Support Manager.
Analyse and recommend improvements in procedures and systems that can be made to client's environment
Assist team members in solving non-routine or complex software, hardware and procedure problems.
Liaise with 3rd party Hardware suppliers and ensure that all IT hardware is up and running and faults are being fixed
Run and check the daily/weekly/monthly systems checksEssential Experience:
Previous experience in a 2nd or 3rd Line support position
Windows Server 2003 / 2008
MS Exchange 2007 / 2010
TCP / IP, Networking, Network Admin
Firewalls & Switches
Must be Fully Qualified and valid MCSE or MCSA accreditationsDesirable Experience:
Windows Server 2012
Exchange Server 2013
Feb 21, 2016
IT SUPPORT ENGINEER
SHEPHERDS BUSH, LONDON, W10
UP TO £35,000
The Company:
We are recruiting on behalf of a leading technology provider located in the Shepherds Bush area of London. Due to the expansion of the business and a number of key acquisitions the company is looking to recruit an Experienced Engineer to join the team. You will have the opportunity to work with cutting edge technology and will enable you to expand your skill set. The role will include hands-on 2nd & 3rd Line Support, Pre-Sales, Solution Design & Deployment and Project Management.
Responsibilities:
Reporting to the Technical Manager & Technical Director
Working as part of a technical team providing effective remote & onsite 2nd and 3rd Line support to businesses within the London area
Supporting Windows OS, Windows Server, Exchange Server & Skype for business
Installing & maintaining Windows Server 2003/2008R2/2012
Installing & maintaining Exchange Server 2007/2010/2013
Responsible for network troubleshooting and roll out
Providing support to MS Office 2010, 2013, 2016 & O365
Responsibility for delivering assigned BAU projects to defined timescales and costs.
Project Management - Pre-Sales, Design, Deployment & Support
Providing on-site support, liaising with clients and remaining professional at all times
Provide daily/weekly reports on service to date and present to the Support Manager.
Analyse and recommend improvements in procedures and systems that can be made to client's environment
Assist team members in solving non-routine or complex software, hardware and procedure problems.
Liaise with 3rd party Hardware suppliers and ensure that all IT hardware is up and running and faults are being fixed
Run and check the daily/weekly/monthly systems checksEssential Experience:
Previous experience in a 2nd or 3rd Line support position
Windows Server 2003 / 2008
MS Exchange 2007 / 2010
TCP / IP, Networking, Network Admin
Firewalls & Switches
Must be Fully Qualified and valid MCSE or MCSA accreditationsDesirable Experience:
Windows Server 2012
Exchange Server 2013
Premier Field Engineer - Exchange / O365
My client, a huge global powerhouse in the technology industry, is looking for Premier Field Engineer - Exchange / O365.
Are you looking for a career that utilizes your passion for technology? Are you interested in receiving unrivalled training, superb career opportunities and the chance to work with the latest technologies? Are you interesting in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help my client's Premier Enterprise Customers - enabling them to make the most out of their technology and moving their business forward?
Our Mission Statement: Development Consultants provide technical leadership for Premier customers around the world to help ensure their IT projects are designed well, and environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner in order to avoid future issues. This includes guidance on best practices, risk assessments, migrations, solution and architecture review, remote and dedicated support services.
As part of Services & Consulting, PFE partners with Commercial Technical Support and Enterprise Services to strengthen my client's Services Field Engineering capability worldwide.
What my client does best: Support Consultants provide various services to their Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of their customers' environments. They consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with my client's best practices. When things do go wrong they provide rapid on site expertise to resolve critical situations. Support Consultants deliver onsite and dedicated services for my client's Premier customers across EMEA.
They need individuals that:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic on going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Communicate at all levels from CIO to the technical staff on the ground. Expertise Required
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
MCTS / MCITP qualification desirable
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management Technical Expertise Required
Exchange Premier Field Engineers should be experienced in implementing, administering, tuning and troubleshooting enterprise-scale Exchange Server platforms.
Engineers in this team specialize in Exchange Online, Exchange On Premise and Hybrid environments but also have a breadth of knowledge covering Active Directory, IIS and Lync/Skype for Business Server, knowledge of other third-party messaging systems and third-party products related to Exchange (Mobility, Archival, Load Balancers, etc.) is often beneficial.
While our key relationships are typically with our customers' 3rd / 4th line infrastructure support teams, Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.
The core role requires a depth of knowledge in a number of the following technologies / areas:
Design, Implementation and management of Exchange Server, including a familiarity with the Exchange tools used during design (Roles calculator, Jetstress etc.)
Experience of advanced configuration including clustering, SAN's, performance optimisation and remote access
Candidates should have a good working knowledge of Exchange disaster recovery and Exchange high availability
Experience of migrating from previous versions of Exchange Server or third-party messaging systems.
Experience of SMTP, POP3 and IMAP protocols
Experience tuning and scaling Exchange servers
Experience Troubleshooting Exchange Server related issues
Experience with Office 365 including Hybrid, Directory Sync and ADFS
Knowledge of monitoring, alerting and logging
Knowledge of Microsoft Azure
Troubleshooting network issues
Fundamental networking knowledge - IP, DNS, WINS, IP routing, NAT etc.
Strong troubleshooting skills and experience with Windows Server operating systems
Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Feb 21, 2016
Premier Field Engineer - Exchange / O365
My client, a huge global powerhouse in the technology industry, is looking for Premier Field Engineer - Exchange / O365.
Are you looking for a career that utilizes your passion for technology? Are you interested in receiving unrivalled training, superb career opportunities and the chance to work with the latest technologies? Are you interesting in joining a team of outstanding technology professionals who, as trusted advisors and subject matter experts, help my client's Premier Enterprise Customers - enabling them to make the most out of their technology and moving their business forward?
Our Mission Statement: Development Consultants provide technical leadership for Premier customers around the world to help ensure their IT projects are designed well, and environments are kept optimized and healthy. The focus is to do this in a proactive and consultative manner in order to avoid future issues. This includes guidance on best practices, risk assessments, migrations, solution and architecture review, remote and dedicated support services.
As part of Services & Consulting, PFE partners with Commercial Technical Support and Enterprise Services to strengthen my client's Services Field Engineering capability worldwide.
What my client does best: Support Consultants provide various services to their Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of their customers' environments. They consult with experienced technical staff to ensure they have the skills to troubleshoot and maintain their solution in line with my client's best practices. When things do go wrong they provide rapid on site expertise to resolve critical situations. Support Consultants deliver onsite and dedicated services for my client's Premier customers across EMEA.
They need individuals that:
Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
Set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class delivery.
Demonstrate strong communication skills; ability to develop strategic on going customer relationships, gain trust and respect for the company. Engineers must also possess strong technical writing, presentation and training skills.
Enjoy team work, and actively contribute to their peer group as well as our customer account teams.
Communicate at all levels from CIO to the technical staff on the ground. Expertise Required
Experience in the enterprise customer arena
Face-to-face customer engagement skills
Excellent written, oral and presentation skills
Troubleshooting knowledge & skills
MCTS / MCITP qualification desirable
Degree qualification or equivalent experience
Good understanding of ITIL/Service Management Technical Expertise Required
Exchange Premier Field Engineers should be experienced in implementing, administering, tuning and troubleshooting enterprise-scale Exchange Server platforms.
Engineers in this team specialize in Exchange Online, Exchange On Premise and Hybrid environments but also have a breadth of knowledge covering Active Directory, IIS and Lync/Skype for Business Server, knowledge of other third-party messaging systems and third-party products related to Exchange (Mobility, Archival, Load Balancers, etc.) is often beneficial.
While our key relationships are typically with our customers' 3rd / 4th line infrastructure support teams, Premier Field Engineers will also find themselves working with engineering teams, so need to be confident working at this level.
The core role requires a depth of knowledge in a number of the following technologies / areas:
Design, Implementation and management of Exchange Server, including a familiarity with the Exchange tools used during design (Roles calculator, Jetstress etc.)
Experience of advanced configuration including clustering, SAN's, performance optimisation and remote access
Candidates should have a good working knowledge of Exchange disaster recovery and Exchange high availability
Experience of migrating from previous versions of Exchange Server or third-party messaging systems.
Experience of SMTP, POP3 and IMAP protocols
Experience tuning and scaling Exchange servers
Experience Troubleshooting Exchange Server related issues
Experience with Office 365 including Hybrid, Directory Sync and ADFS
Knowledge of monitoring, alerting and logging
Knowledge of Microsoft Azure
Troubleshooting network issues
Fundamental networking knowledge - IP, DNS, WINS, IP routing, NAT etc.
Strong troubleshooting skills and experience with Windows Server operating systems
Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK