We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
Feb 27, 2023
Full time
£28,851 - £33,843
Maidstone/Coldharbour
Permanent, Full time
37 hours per week
An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System. Gaining a wide exposure to the latest hardware and software. Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.
We are seeking a highly motivated individual to join the EUC Support team in Kent.
The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face. Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them. Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential.
In your application, please evidence your experience in:
Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills
Effective communication skills, preferably gained within a customer service environment
Knowledge of the main key Microsoft Office applications including the Office 365 suite
Driving Licence
Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role:
Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment.
An understanding of basic networking principles and diagnostic skills.
Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena.
The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future. Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.
The role is Standard Office hours Monday to Friday with an out of hours on call rota.
If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.
We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.
Please also include your CV as part of your application.
For further information regarding the role, please contact Ashley.steel@kent.police.uk
Closing Date: 13 March 2023.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server 2012 - 2022 Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor.Recruiter: Adam Titmus
May 03, 2024
Full time
We are working with a well established who are seeking an IT Field Engineer to join their team covering the M4 Corridor. Great opportunity to join a great team working on projects and escalated support. You must have a UK drivers licence as you will be working a mix of on site customer support and remote. What will you be doing as an IT Field Engineer? Act as the technical point of contact for the customer whilst on site Work at a senior technical level within the business, contributing to solution design and leading on the delivery of allocated projects Provide all aspects of IT support as required by the customer Work with the customer to prioritise tickets in accordance with their requirements Ensure all networked devices are up-to-date with necessary security patches, firmware, and Anti-Virus definitions Install and configure hardware, software, and networking equipment as required Troubleshoot and diagnose hardware, software and network issues Support colleagues with technical issues and contribute to the development of services delivered by the company Deliver 2nd and 3rd line remote support to customers where required Adhere to information security policies at all times Liaise with colleagues and 3rd parties as required to provide solutions to our customers Produce documentation for use both by the company and our customers What experience do you need? Windows Server 2012 - 2022 Associated server technologies, in particular: AD, GPO, DNS, DHCP, Print Management, WSUS Virtual server technologies (Hyper-V and/or VMware), including Storage and Networking Deployment and management of Windows 10/11 in a domain environment Mass deployment of software applications to network devices Modern backup technologies, strategies, and disaster recovery planning O365 administration (AAD Connect, User Mgmt, Email, OneDrive, Sharepoint, Teams) Network device configuration; e.g. Patching, VLANs, STP, QoS, VPNs, Firewalls, Web Filters, Routers, and Wireless technologies MDM technologies (e.g. Intune, Jamf, Meraki, Miradore) M365 experience, such as; Azure, Azure AD, Intune, Autopilot, Licencing, Security & Compliance, On-prem to Cloud migrations Personal skills Be a confident communicator at all levels, both written and verbally Take a pro-active approach to IT support and show initiative in your day-to-day work Be able to manage your time effectively, multitask, and prioritise your workload Have a willingness to travel to, from, and between customer sites on a daily basis What will you get in return Basic salary up to £35,000 + bonus + Company Car (Green Tax) Continous training and paid for certifications Hybrid working environment 25 days holiday + bank This position requires a full UK Drivers licence and you must based in or around the M4 corridor.Recruiter: Adam Titmus
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
May 03, 2024
Full time
1st Line Support Engineer My client, an award-winning Managed Service Provider based in Cambridgeshire, is looking for a 1st Line Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment whereby you will be highly appreciated. Location: Cambridge Salary: Up to £25,000 Working hours: Between 10am-6pm Responsibilities: Providing excellent customer experience, through issue resolution, and friendly customer service Answering and logging incoming call and chat support requests Maintaining detailed, accurate notes and time records Troubleshooting and resolving technical issues until resolution or escalation Referencing and updating client documentation and user guides Liaising with 3rd party software vendors Escalate incidents and service requests to 2nd line support where necessary Key skills: Windows Server & Desktop Office 365 administration and troubleshooting Familiarity with Active Directory, user management, and group policies. Networking experience If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply with an up-to-date copy of your CV! Key skills: IT Support, IT Technician, IT Engineer, 1st Line, First Line, Support Engineer, IT Analyst Location: Cambridgeshire, Cambridge, Huntingdon, St Ives, March, Corby, Ounde, Peterborough, Stanford, Wellingborough, Sawtry, St Neots
Mainframe Database Administrator x2 Lloyds Banking Group Location: Edinburgh or London Hybrid working: 2 days per week in the office and the rest from home Working Hours - Please note that this role will require you to be on call outside of normal working hours on a rota system. Salary & Benefits: £62,874 to £89,859 per annum (location AND experience dependent), plus on-call bonus, plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Where does the role sit in Lloyds? We're the Mainframe Services Teams! We're the team that looks after the customer data for the whole of Lloyds Banking Group. Our mission is to make this data available for the right purpose with the appropriate confidentiality and always ensuring a phenomenal engineering experience, performances, resilience, and integrity. The systems we support, underpin almost everything we do as Lloyds Banking Group. We maintain these systems with the highest standard, with an ambition to take ownership of the operational support 24/7 using site reliability engineering (SRE) principles. What will you focus on in this role? As a Mainframe DBA you'll be one of the technical authorities for this area and act as SME for relevant systems. This is a hands-on role where you'll configure and maintain products and services according to Group standards and policies (and to agreed service levels), while assisting with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments) Specific activities you could carry out may include; Support and implement changes to our estate within LBG as required. Resolution of incidents and problems across the LBG estate in line with LBG KPI's. Lead the Sign-off that solution/service is fit for Production environment as part of Gateway, working effectively with the project teams to ensure an efficient handover to support. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide 24x7 support and provide support for projects and team workload as the need arises. Work effectively with the wider Mainframe teams in order to run the smooth transition of projects into live service. Provide consultancy skills to Application teams as required. What we're looking for in your application; We'd welcome applicants from diverse cultural and industry backgrounds and believe this is critical to success. This is a niche technical role, so as a minimum to be considered for shortlisting we need to see evidence of the following in your CV; Career background having already be an experienced Mainframe Db2 DBA. Experience of performance tuning and diagnosis. Expert Db2 knowledge on the Mainframe Strong delivery experience ideally operating in multifaceted IT environments or companies. Commercial and interpersonal awareness of how to work with 3rd Parties. About working for us; Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. If you're excited by the thought of becoming part of our Mainframe team, get in touch. We'd love to hear from you
May 03, 2024
Full time
Mainframe Database Administrator x2 Lloyds Banking Group Location: Edinburgh or London Hybrid working: 2 days per week in the office and the rest from home Working Hours - Please note that this role will require you to be on call outside of normal working hours on a rota system. Salary & Benefits: £62,874 to £89,859 per annum (location AND experience dependent), plus on-call bonus, plus annual personal bonus, 15% employer pension contribution, flexible benefits package, private medical insurance, 30 days holiday plus bank holidays. Where does the role sit in Lloyds? We're the Mainframe Services Teams! We're the team that looks after the customer data for the whole of Lloyds Banking Group. Our mission is to make this data available for the right purpose with the appropriate confidentiality and always ensuring a phenomenal engineering experience, performances, resilience, and integrity. The systems we support, underpin almost everything we do as Lloyds Banking Group. We maintain these systems with the highest standard, with an ambition to take ownership of the operational support 24/7 using site reliability engineering (SRE) principles. What will you focus on in this role? As a Mainframe DBA you'll be one of the technical authorities for this area and act as SME for relevant systems. This is a hands-on role where you'll configure and maintain products and services according to Group standards and policies (and to agreed service levels), while assisting with the delivery of projects within the teams' focus - this includes out of hours. Additionally, you'll provide technical support (including incident and problem resolution for systems and processes in complex environments) Specific activities you could carry out may include; Support and implement changes to our estate within LBG as required. Resolution of incidents and problems across the LBG estate in line with LBG KPI's. Lead the Sign-off that solution/service is fit for Production environment as part of Gateway, working effectively with the project teams to ensure an efficient handover to support. Represent our support team in WAR room/conference calls with incident management and technical teams collaborating to restore service. Support testing cycles and cycling this back with collaboration to test managers on results Provide 24x7 support and provide support for projects and team workload as the need arises. Work effectively with the wider Mainframe teams in order to run the smooth transition of projects into live service. Provide consultancy skills to Application teams as required. What we're looking for in your application; We'd welcome applicants from diverse cultural and industry backgrounds and believe this is critical to success. This is a niche technical role, so as a minimum to be considered for shortlisting we need to see evidence of the following in your CV; Career background having already be an experienced Mainframe Db2 DBA. Experience of performance tuning and diagnosis. Expert Db2 knowledge on the Mainframe Strong delivery experience ideally operating in multifaceted IT environments or companies. Commercial and interpersonal awareness of how to work with 3rd Parties. About working for us; Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. If you're excited by the thought of becoming part of our Mainframe team, get in touch. We'd love to hear from you
Position: Senior IT Engineer Salary: 36k Location: Southall Role Description This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner. Principle Accountabilities Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required) 1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to: Break fix service desk tickets & resolution. Prioritise helpdesk tickets and monitor service desk SLAs User administration and permissions (Azure MS 365). Server / Switch maintenance including patching & upgrades. Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals). Library systems. MFDs & print management. Google Workspace user & device administration. WiFi user administration (Meraki) PC / laptop imaging. Apple iOS network user administration (Jamf) Oversee & manage website static data updates. Oversee social media platform support and posts. Telephone system user & device administration. Assisting with IT deliveries including unpacking and configuring hardware. Technical support of AV & conferencing systems including infrastructure. Ensure all IT stores / IT equipment is kept tidy and organised including cable management. Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
May 02, 2024
Full time
Position: Senior IT Engineer Salary: 36k Location: Southall Role Description This is a full-time on-site role for a Senior IT Service Desk Engineer in Ealing. The ideal candidate will have educational experience. You will supervise a small team and support IT Manger by ensuring the smooth operation of the school's IT systems. The Senior IT Engineer will work closely with staff and students to deliver excellent customer service and resolve IT-related issues in a timely manner. Principle Accountabilities Break-Fix / System Maintenance (The post involves 1st / 2nd / 3rd line desktop and event support which is shared with other members across a small team as and when required) 1.1 Assist in the day to day running and maintenance of the IT systems. Break fix duties include and are not limited to: Break fix service desk tickets & resolution. Prioritise helpdesk tickets and monitor service desk SLAs User administration and permissions (Azure MS 365). Server / Switch maintenance including patching & upgrades. Organising Undertaking and overseeing third party supplier hardware repairs (AV, PC, laptops & peripherals). Library systems. MFDs & print management. Google Workspace user & device administration. WiFi user administration (Meraki) PC / laptop imaging. Apple iOS network user administration (Jamf) Oversee & manage website static data updates. Oversee social media platform support and posts. Telephone system user & device administration. Assisting with IT deliveries including unpacking and configuring hardware. Technical support of AV & conferencing systems including infrastructure. Ensure all IT stores / IT equipment is kept tidy and organised including cable management. Oversee the delivery of weekly E-Safety reports and report incidents to the designated safeguarding lead (DSL) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflowsESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSEIf you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Full time
Job Title: Infrastructure Support Engineer III Contract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team members are expected to be specialists at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: To manage a range of technologies such as Domain Central Services (Active Directory), SCCM - to include optimisation, interoperability, and availability Hands on experience of day to day administration of Microsoft Active Directory including creation of users, security groups, GPO's and roaming profiles Able to identify, define and resolve complex issues with Microsoft Windows and Office applications Coach and educate the 2nd Line Engineers, in developing their skills to improve first time fix and overall team performance Demonstrate resilience and the resourcefulness to work effectively under pressure and to tight deadlines Ability to author documents such as reports, policies, procedures and workflowsESSENTIALS SKILLS/QUALIFICATIONS: Active Directory SCCM management & operation (or similar network management system) Microsoft WSUS (Windows Server Update Services) Ivanti Security Controls Ivanti Device and Application Control Avecto DefendpointDESIRABLE SKILLS/QUALIFICATIONS: Citrix based VDI Infrastructure Administering Licence Servers Administering Managed Print Servers ITIL Foundation MCP / MCSEIf you have the skills required, please "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Senior IT Support Engineer / IT System Administrator Location: Winchester - on site role Job Type: Full-time Salary: up to circa £36,000 per annum Seeking a Senior IT Support Engineer to join an established IT Team in an educational organisation. This role involves working closely with the Head of IT Services to manage, support, and enhance the organisations extensive IT infrastructure. The successful candidate will be involved in a variety of tasks, from high-level analysis and design to hands-on support and maintenance. This great opportunity to work in a role which will provide a range of different opportunities for development and the chance to work with a broad range of IT systems and Infrastructure. Day to Day of the role: Analyse, design, implement, maintain, and support IT infrastructure, including applications, security systems, OS deployment, network services, storage, backup, and cloud services. Provide 2nd/3rd Line level type support to IT Technicians and offer excellent customer service to students, staff, and parents. Collaborate with the Head of IT Services to develop IT systems, policies, and best practices. Stay informed on IT trends and their potential impact on IT Estate. Document tasks thoroughly and produce user training materials as needed. Support the safeguarding of students and participate in related training. Contribute to promoting equality and fostering positive relations among diverse groups. Perform any other duties as reasonably required. Required Skills & Qualifications: Broad IT knowledge with expertise in areas such as desktop, servers, storage, network, and system infrastructure. Proficient understanding of TCP/IP, DNS, DHCP, and other networking protocols. Excellent level of English and Mathematics skills. Exceptional interpersonal skills to service users of all levels and abilities. Methodical problem-solving ability with attention to detail. Capable of working independently and as part of a team. A keen interest in learning and a helpful personality. Excellent communication skills, able to explain technical issues to non-technical users. Commitment to the protection and safeguarding of children and vulnerable adults. Degree-level IT-related qualification or equivalent industry experience/professional qualifications. Respect for diversity and commitment to equality of opportunity. Desirable: Knowledge of current security issues and IT security best practices. Experience working in an Educational environment.
May 02, 2024
Full time
Senior IT Support Engineer / IT System Administrator Location: Winchester - on site role Job Type: Full-time Salary: up to circa £36,000 per annum Seeking a Senior IT Support Engineer to join an established IT Team in an educational organisation. This role involves working closely with the Head of IT Services to manage, support, and enhance the organisations extensive IT infrastructure. The successful candidate will be involved in a variety of tasks, from high-level analysis and design to hands-on support and maintenance. This great opportunity to work in a role which will provide a range of different opportunities for development and the chance to work with a broad range of IT systems and Infrastructure. Day to Day of the role: Analyse, design, implement, maintain, and support IT infrastructure, including applications, security systems, OS deployment, network services, storage, backup, and cloud services. Provide 2nd/3rd Line level type support to IT Technicians and offer excellent customer service to students, staff, and parents. Collaborate with the Head of IT Services to develop IT systems, policies, and best practices. Stay informed on IT trends and their potential impact on IT Estate. Document tasks thoroughly and produce user training materials as needed. Support the safeguarding of students and participate in related training. Contribute to promoting equality and fostering positive relations among diverse groups. Perform any other duties as reasonably required. Required Skills & Qualifications: Broad IT knowledge with expertise in areas such as desktop, servers, storage, network, and system infrastructure. Proficient understanding of TCP/IP, DNS, DHCP, and other networking protocols. Excellent level of English and Mathematics skills. Exceptional interpersonal skills to service users of all levels and abilities. Methodical problem-solving ability with attention to detail. Capable of working independently and as part of a team. A keen interest in learning and a helpful personality. Excellent communication skills, able to explain technical issues to non-technical users. Commitment to the protection and safeguarding of children and vulnerable adults. Degree-level IT-related qualification or equivalent industry experience/professional qualifications. Respect for diversity and commitment to equality of opportunity. Desirable: Knowledge of current security issues and IT security best practices. Experience working in an Educational environment.
Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Key Responsibilities of the Role: •Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)•Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. •Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.•Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:1.ManageEngine - used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.2.SolarWinds - used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre3.Bitdefender - used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 4.CommVault - used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.5.Endpoint Manager - used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre6.Password Manager - used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.7.vCentre - management of the VMware virtual server environment.8.ADAudit - Active Directory Auditing •Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:1.Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.2.The VMware Virtual server environment3.Data stores and backup devices (NetApp/Comvault)4.Azure Infrastructure5.Microsoft 365 Applications and SSO Anything else you should know? •Pension scheme•Life Assurance•Free eyewear annually with eligibility from day one of joining us!•Free parking for all Vision Express colleagues•Opportunities to get involved in the OneSight EssilorLuxottica Foundation•Discounts for friends and family•Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between•33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday•Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan•Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels•Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme•And so much more!
May 02, 2024
Full time
Reporting to the IT Infrastructure & Security Manager, the Systems Engineer is part of the infrastructure team within the Vision Express IT team. They support and maintain the Vision Express Network and Server Infrastructure, ensuring maximum uptime, availability and adherence to IT Policies and Processes.You will offer 3rd line IT infrastructure support across all locations, including Stores, Head Office, Tech Centre and Azure virtual workloads. Coverage includes core business operation hours and out-of-hours 24x7 on-call service for priority issues. Providing proactive support and maintenance, system monitoring, backups and capacity planning for on-premises, hosted and cloud environments for 200+ Servers and 1700+ Network devices. You will be responding to incidents logged directly or escalated from 2nd line support teams, the Systems Engineers are the custodians of the network, IT infrastructure, identify management, operating systems, physical and virtual servers, hosting and system security. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Key Responsibilities of the Role: •Provide 2nd and 3rd Line support as defined by the Information Technology Infrastructure Library (ITIL)•Provide 3rd Line support, as defined by the Information Technology Infrastructure Library (ITIL), for internal systems where no external vendor support is available or is not required for the nature of the incident. •Analysis of the network infrastructure ensuring system monitoring alerts are responded to in line with the KPIs as defined by the Operational or Service Level agreements.•Provide a 2nd and 3rd Line support of the functional running of the IT infrastructure application stack, which includes but is not limited to:1.ManageEngine - used by Vision Express IT Support, Facilities and Projects teams to facilitate the logging and managing of problems, incidents, changes, and tasks.2.SolarWinds - used by the IT Support teams to monitor the status and health of the Vision Express network devices, applications and server hardware as used with SCC, Stores and Technical Centre3.Bitdefender - used to protect all IT user endpoints, applications, and services from security breaches, including malware attacks, viruses, phishing, and inappropriate web content. 4.CommVault - used to provide back and recovery of all user data applications and IT infrastructure stored on the Vision Express IT infrastructure.5.Endpoint Manager - used by the Vision Express IT support teams to provide remote IT support to the Vision Express SCC, Stores and Technical Centre6.Password Manager - used by the Vision Express IT support teams to securely manage Passwords and Confidential data encryption keys.7.vCentre - management of the VMware virtual server environment.8.ADAudit - Active Directory Auditing •Provide 2nd and 3rd Line support for all the business's physical and virtual IT assets, as used by the Vision Express IT Support teams, business Application Owners and End Users from across SCC, Stores and Technical Centre, which includes but is not limited to:1.Server hardware and network devices required for the IT Infrastructure located at SCC, Stores, Technical Centre, and our Disaster Recovery site located in Manchester.2.The VMware Virtual server environment3.Data stores and backup devices (NetApp/Comvault)4.Azure Infrastructure5.Microsoft 365 Applications and SSO Anything else you should know? •Pension scheme•Life Assurance•Free eyewear annually with eligibility from day one of joining us!•Free parking for all Vision Express colleagues•Opportunities to get involved in the OneSight EssilorLuxottica Foundation•Discounts for friends and family•Employee Assistant Program offering confidential support and advice on everything from financial support to emotional support and everything in-between•33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday•Flexible health related benefits, such as; Health Cash plan, Additional Life cover, Critical Illness cover and Dental Plan•Opportunities to join a company wide community with peer to peer knowledge, sharing and collaborating through our internal channels•Flexible lifestyle benefits, such as; Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and even discounted bicycles through our Cycle to Work Scheme•And so much more!
End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate Overview: An excellent opportunity has arisen with a global financial services company for and experienced EUC Engineer providing support and technical project implementation. This position sits within an experienced team of Infrastructure Engineer and SME's who are skilled in all aspects of IT. Technical Environment: AWS Cloud heavily leveraging EC2 and WorkSpace services A core of Microsoft, Red Hat, and VMware technologies across both the desktop and server estate Enterprise hardware from vendors from Dell, Apple, and Cisco A wide suite of Information Security tooling from a number of best-in-class vendors Role & Responsibilities: Deploy, maintain, and support any IT systems and applications used within the organisation, with a focus on the End-User technologies. This includes, but not limited to; Active Directory, Group Policy, User profiles, VMware Mobile Device Management, SCCM, WDS, Remote Desktop Services, FortiClient EMS, and Jira Service Desk Deliver project work to upgrade and improve upon existing infrastructure Respond to tickets and manage allocations of project tasks Ensure systems are kept safe and secure by embedding vulnerability management best practises Proactively monitor systems, embed policy compliance across the end-user estate, highlight trends and proposing preventative measures Be available outside of business hours on an ad-hoc basis to perform system changes, upgrades, and maintenance Essential Skills & Requirements: Proven record of 3rd line technical support experience Proven track record of technical system implementation, both from an Infrastructure and Application perspective Excellent general experience with Microsoft technologies including: Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services. WSUS update patch management. Strong scripting ability in the likes of PowerShell or similar languages Strong experience with Mobile Device Management services, ideally VMware Workspace ONE and Apple Business Manager Experience of working within an AWS Cloud environment, particularly managing EC2 instances and AWS Workspaces (VDI) Good experience of working with a Remote Desktop Services environment General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs, Firewalls, IP routing, and Wireless configurations Contract Details: £385 per day Inside IR35 (Via Umbrella) 3 month contract initially Location: Reigate OR London, hybrid 2X per week End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate
May 02, 2024
Full time
End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate Overview: An excellent opportunity has arisen with a global financial services company for and experienced EUC Engineer providing support and technical project implementation. This position sits within an experienced team of Infrastructure Engineer and SME's who are skilled in all aspects of IT. Technical Environment: AWS Cloud heavily leveraging EC2 and WorkSpace services A core of Microsoft, Red Hat, and VMware technologies across both the desktop and server estate Enterprise hardware from vendors from Dell, Apple, and Cisco A wide suite of Information Security tooling from a number of best-in-class vendors Role & Responsibilities: Deploy, maintain, and support any IT systems and applications used within the organisation, with a focus on the End-User technologies. This includes, but not limited to; Active Directory, Group Policy, User profiles, VMware Mobile Device Management, SCCM, WDS, Remote Desktop Services, FortiClient EMS, and Jira Service Desk Deliver project work to upgrade and improve upon existing infrastructure Respond to tickets and manage allocations of project tasks Ensure systems are kept safe and secure by embedding vulnerability management best practises Proactively monitor systems, embed policy compliance across the end-user estate, highlight trends and proposing preventative measures Be available outside of business hours on an ad-hoc basis to perform system changes, upgrades, and maintenance Essential Skills & Requirements: Proven record of 3rd line technical support experience Proven track record of technical system implementation, both from an Infrastructure and Application perspective Excellent general experience with Microsoft technologies including: Windows 10 / 11 desktop OS deployment experience. Capturing, creating, and deploying OS images using SCCM or Windows Deployment Services (WDS). Windows Server OS implementation experience across multiple platform roles, including Active Directory, Group Policy management, Remote Desktop Services. WSUS update patch management. Strong scripting ability in the likes of PowerShell or similar languages Strong experience with Mobile Device Management services, ideally VMware Workspace ONE and Apple Business Manager Experience of working within an AWS Cloud environment, particularly managing EC2 instances and AWS Workspaces (VDI) Good experience of working with a Remote Desktop Services environment General knowledge of networking and technologies to aid in diagnostics, such as concepts of VPNs, Firewalls, IP routing, and Wireless configurations Contract Details: £385 per day Inside IR35 (Via Umbrella) 3 month contract initially Location: Reigate OR London, hybrid 2X per week End User Computing (EUC) Engineer - £385 Per Day - Hybrid London / Reigate
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job title: Desktop Engineer (with network experience)Contract length: 3-monthsDay rate: £240 inside ir35 through umbrella Location: Edinburgh Must be holding SC Clearance Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: Easy access to travel links Free on-site parking Employee rates at the on-site restaurantSite hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation and problem diagnosis Desktop / Laptop / VDI - build, configuration and deployment to end users Assist with software installation / deployment Assist with Smarthphone deploymentsSecondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Network patching and trouble shooting Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independentlyDesirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certificationIf you have the skill required, please apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Full time
Job title: Desktop Engineer (with network experience)Contract length: 3-monthsDay rate: £240 inside ir35 through umbrella Location: Edinburgh Must be holding SC Clearance Supporting one of our clients based from in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents along with some physical network duties. The site benefits from: Easy access to travel links Free on-site parking Employee rates at the on-site restaurantSite hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreed. Due to the nature of our client's work the successful candidate will need to be hold SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation and problem diagnosis Desktop / Laptop / VDI - build, configuration and deployment to end users Assist with software installation / deployment Assist with Smarthphone deploymentsSecondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Network patching and trouble shooting Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation and email correspondence Able to work well as part of a team or independentlyDesirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certificationIf you have the skill required, please apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Edinburgh, Midlothian
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
May 02, 2024
Full time
Job Title: Infrastructure Support Engineer III - Red Hat Linux enterprise supportContract length: 3-monthsDay rate: £340 inside ir35 through umbrellaLocation: Edinburgh Must be holding SC Clearance Site hours are: 07:00 - 16:30 Mon-Thurs and 07:00 - 13:30 Fri - hours to be agreedROLE OVERVIEW:We are looking for customer-focused and enthusiastic 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some of our key staff support a critical project. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.The 3rd line team are expected to resolve a wide variety of server and storage incidents and requests, while minimizing disruption to our users. We're looking for someone to be responsible for our Red Hat Linux environments. Solaris experience would be beneficial.The successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 3rd line issues in an enterprise environment is essential.DETAILED JOB DESCRIPTION: Excellent knowledge of Red Hat Linux Enterprise (v4 upwards), including installation, configuration and imaging Excellent knowledge of Red Hat Network Satellite for system management and performance reporting Provide support for L2 and L3 Operational activities & troubleshooting Able to stabilise developed infrastructure solutions using Red Hat methodologies in complex customer environments Demonstrate the ability to methodically work through issues Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Achieve high levels of customer satisfaction Author processes and working instructions Work within challenging SLA's and follow escalation paths to the leadership team and product specialists promptly when required Represent the 3rd line team from a Linux perspective in customer meetings Red Hat Certified Engineer or other Red Hat/Linux related certification To manage a range of Linux technology's RHLE, RHNS, kernel virtualisation (KVM) and to include optimisation, interoperability, and availability of systems on a customer's site Utilisation of RHNS for compliance management, provisioning of services and resources, content control and system security and integrity RHLE High availability including clustering, fencing and unfencingif you have the skills required please apply now. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Role: IT Engineer Location: Warrington / Manchester Salary: Up to £40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to £40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
May 02, 2024
Full time
Role: IT Engineer Location: Warrington / Manchester Salary: Up to £40,000 Essential : Driving License - multiple sites included in the Northwest Benefits : Mileage or Car Allowance Snippet: We're offering an exceptional chance for a proactive and skilled IT Support Engineer to shine in the Warrington area. In this role, you'll be the linchpin ensuring seamless IT operations and swift resolution of any issues that arise across multiple sites. Key Responsibilities: Offering senior level support (2nd / 3rd) across internal / external users. Diagnose and troubleshoot hardware and software glitches across a range of devices. Install, configure, and maintain OS and software applications. Manage user accounts and permissions with finesse. Collaborate with fellow IT wizards to tackle complex issues and implement ingenious solutions. Keep meticulous records of support activities and resolutions. Dive into IT projects as needed, bringing your expertise to the table. Requirements: Demonstrated prowess in a similar IT support role. Adeptness with Microsoft Windows OS and Office 365. Familiarity with networking fundamentals like TCP/IP, DNS, DHCP, etc. Hands-on experience in Active Directory administration. Office 365 experience including migration from on prem to cloud Azure and Azure virtual desktop Stellar communication and customer service chops. Ability to excel both solo and in a team. Bonus points for relevant IT certifications (CompTIA A+, Microsoft Certified Professional, etc.). Benefits: Lucrative salary reaching up to £40,000 per annum. A roadmap for career growth and professional honing. Pension perks to secure your future. Health and wellness goodies to keep you in top form. A warm and supportive atmosphere where camaraderie thrives. Ready to elevate your IT support journey and become a vital part of our dynamic Manchester team? We're eager to hear from you! 1st line - 2nd line - 3rd line - Ad - Active Directory - GPO - Group policy - O365 - Office 365 - exchange - VMWare - Hyper V - Project Support - Infrastructure Please hit apply or send you CV to ( tom . - group . co . uk )
We are looking to recruit an experienced 2nd / 3rd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. The role will be a combination of BAU Support and project work. To be a success in this role will have a broad technical skill base and be able to provide 2nd and 3rd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
May 02, 2024
Full time
We are looking to recruit an experienced 2nd / 3rd line support engineer who enjoys working in an environment in which they will have a broad responsibility and will have the opportunity to improve process and recommend technology improvements. The role will be a combination of BAU Support and project work. To be a success in this role will have a broad technical skill base and be able to provide 2nd and 3rd line support in an SME environment. You will have a good knowledge of Windows / Azure, Active Directory, Exchange and M365. A working knowledge of networking with the ability to troubleshoot Switches, Routers and Firewalls would be an advantage. The key to this role is being a good problem solver who is passionate about delivering an excellent service. This is an opportunity to join an organisation who have a track record of investing in the development of their people. It is an opportunity where you will make a real difference. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
May 02, 2024
Full time
We are working with an industry leading MSP who have significant growth plans over the next 2 years to support their gorwing customer base. We are looking for a 3rd Line Engineer to join a technical team supporting customers across Project delivery and BAU support.With a healthy training budget for each engineer to ensure you are up to date with the latest technologies and certifications this is a great opportunity to get exposure to some of the latest technologies. What will you be doing as a 3rd Line Engineer? As a pivotal member of the technical team, your role will involve:- Providing expert-level support and troubleshooting for complex issues.- Designing and implementing solutions based on Microsoft Modern Workplace technologies.- Ensuring the stability and efficiency of networking infrastructures.- Collaborating with other professionals to deliver exceptional service to a diverse clientele.- Contributing to projects with your innovative ideas and technical acumen. What experience fo you need as a 3rd Line Engineer? - Proven experience in a 3rd Line Engineer role or similar within an IT environment.- Previous experience in an MSP environment would be advantageous- Proficient in Microsoft Modern Workplace technologies, including Office 365 and Azure.- A solid understanding of networking principles, including TCP/IP, DNS, and DHCP.- Experience with virtualization platforms, such as Hyper-V or VMware.- Excellent problem-solving abilities and a methodical approach to resolving complex issues.- Strong communication skills, capable of explaining technical concepts to non-technical stakeholders.- Relevant certifications (e.g., MCSE, CCNA) are highly regarded but not essential. What will you get? - Basic salary of up to £45,000 + bonus - Hybrid working environment- Continous training and paid for certifications- Incredibly generous additional benefits- Wellbeing and charity supportThis position is based in Gloucester so you must be in within a commutable distance.If you feel you match the above click 'apply now' with an up to date version of your CV.
We are looking for an experienced 2nd/3rd Line Engineer to join one of our clients in Manchester. This is an excellent opportunity for someone who is looking to advance their career in IT at a top MSP. The candidate must have experience working for an MSP and also strong knowledge of Microsoft Intune. Responsibilities: Supporting a client base across the UK on a range of IT Support issues Providing technical support for desktop and infrastructure Assist the ServiceDesk Management team. Ensuring completion of tickets and ticket prioritising Requirements: Experience working for a MSP Knowledge of system security and data backup / recovery Knowledge of Microsoft Modern work such as Microsoft Intune and MA Windows OS Office 365 Windows server Firewalls Hyper-V & VMware Microsoft Exchange Backup Technologies This is an excellent opportunity for an enthusiastic and passionate 2nd/3rd Line Engineer to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
May 02, 2024
Full time
We are looking for an experienced 2nd/3rd Line Engineer to join one of our clients in Manchester. This is an excellent opportunity for someone who is looking to advance their career in IT at a top MSP. The candidate must have experience working for an MSP and also strong knowledge of Microsoft Intune. Responsibilities: Supporting a client base across the UK on a range of IT Support issues Providing technical support for desktop and infrastructure Assist the ServiceDesk Management team. Ensuring completion of tickets and ticket prioritising Requirements: Experience working for a MSP Knowledge of system security and data backup / recovery Knowledge of Microsoft Modern work such as Microsoft Intune and MA Windows OS Office 365 Windows server Firewalls Hyper-V & VMware Microsoft Exchange Backup Technologies This is an excellent opportunity for an enthusiastic and passionate 2nd/3rd Line Engineer to join a successful organisation which champions training, learning and development. Interviews are being arranged immediately for this role, so if this is of interest, please apply now for consideration! If you'd like more information about the role, please contact Georgina for more information on / email your CV to For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 02, 2024
Full time
Senior Microsoft 365 Engineer - Remote £60,000 - £72,000 per annum, plus excellent benefits, health care, pension, certifications, and learning opportunities Are you a seasoned Microsoft 365 Engineer with a passion for complex deployments, troubleshooting, and supporting team growth? Are you ready to take on a remote role that offers excellent benefits, a dynamic work environment, and the opportunity to contribute to ground-breaking projects? I'm looking to talk to you about your next role in MS365 Engineering and Configuration My Client are committed to pioneering technology excellence. We provide an innovative and collaborative environment where professionals can thrive. As a Senior Microsoft 365 Engineer, you'll play a crucial role in building robust solutions, supporting team growth, and contributing to the success of our dynamic organization, in an environment where radical candour and disruptive innovation are central tennants of a progressive and exciting role. Responsibilities: As a Senior Microsoft 365 Engineer, your duties will include, but are not limited to: Building robust solutions based on MS365 architects' designs. Collaborating closely with the engineering team to deliver technical solutions. Application packaging for deployment to a zero-trust Windows and Mac estate. Managing and overseeing Azure AD, Office 365, and Kandji MDM. Scripting PowerShell (Windows), Bash, and Shell (Mac) automations. Responding as a T2 resource to MS365, MDM, and Azure-related tickets. Implementing cross-tool integrations (SSO, data sharing, automation). Supporting the deployment, onboarding, and offboarding of end-users. Advocating for improved use of tooling. Undertaking ad-hoc projects and other activities as required. Working with the project manager, Technology manager, and other stakeholders to establish delivery approaches and plans. Supporting the Project Manager and Project Team in building and deploying designed solutions. System Administration: Microsoft Intune Kandji (Mac MDM) Azure Ensuring end-user devices are fully supported and effectively managed. Supporting the service desk: Assisting the Service Desk for call escalation and 3rd line support when necessary. Writing internal documentation to aid in the development of service desk engineers. Training and mentoring 1st/2nd line engineers. Desirable Qualifications, we'd LOVE to see Degree in Computer Science, Information Technology, or equivalent job experience. Microsoft 365 Certified: Modern Desktop Administrator Associate. Any expert-level M365 and/or Azure certifications are very advantageous. Confidently writing PowerShell scripts that automate environment standup. Experience & Skills we'd be keen to see on the CV Strong knowledge of all MS365 offerings and some Azure offerings. Ideally some experience in ITIL v3/v4. Willingness to work with leadership to develop a technical roadmap. Ability to work through diagnostic issues and assist in development. Excellent knowledge of the Microsoft Azure platform, particularly Intune. Excellent teamwork skills balanced with the ability to work independently. To connect with us and explore this exciting opportunity further, please reach out to us on LinkedIn or email me directly at axata (dot) gurung (at) circlerecruitment (dot) com. We eagerly await your application and the potential to welcome you to our team. Happy job hunting! Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.
May 02, 2024
Full time
IT Support Engineer Position: IT Support Engineer (2nd Line) Location: Edinburgh, United Kingdom Salary : £25,000 - £30,000 + Excellent BenefitsA leading solicitors has an exciting new opportunity for a 2nd Line Engineer to join them in Edinburgh, supporting internal users and infrastructure. You will be joining a strong IT deparment with a large budget to invest in tech vendors including Microsoft, VMware, Cisco, and many more. Your role as an IT Support Engineer will involve assisting users deskside and remotely with issues ranging from hardware, networking and Office 365. You will also have regular opportunties to engage in project work and gain 3rd line infrastructure experience. What this Position Entails: Project work / infrastructure migrations Customer onboarding projects Customer system upgrades IT Security implementation Providing remote 2nd Line IT Support Ticket assessment, management, and resolution Improving efficiency, processes, documentation, and automation Providing support as escalation point for 1st line team Aiding customer retention and satisfaction Key Skills: Microsoft 365 (inc. Teams, OneDrive, SharePoint) Azure Windows Server 2016 / 2019 / 2022 AD, Group Policy Exchange and Exchange Online Backup and DR Networking and IT Security Excellent end-user skills Benefits: Vendor certifications fully paid for and study support provided Training plans relevant to YOUR areas and paths of interest (Servers, Security, Cloud, Networking etc.) 25 Days holiday, increasing with service Team socials, lunches, and larger company-wide events Staff receive the best and latest hardware, and software, for work/personal use If you believe this is a great match for you, please apply for much more info.