Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
Apr 11, 2024
Full time
Digital Research Infrastructure Engineer - Linux Specialist
PML operations grade 4 £30000 - £45000 DOE
Full Time
Open Ended Appointment
The Role
We have an exciting opportunity at PML for an individual with skills in Linux system administration to join the PML’s Digital Innovation and Marine Autonomy (DIMA) group. The role provides a business critical link between scientists, PML Applications (commercial work) and our IT Group to support the Linux computing infrastructure as it continues to evolve, underpinning PML science in multiple areas and across all levels. This ranges from data generation, (storage technologies and data management), processing and analysis (high performance computing and technologies such as JupyterHub), to making visual outputs for end users (web technologies and virtualisation) to increase the reach and impact of PML science.
About You
You will enjoy working with others to help deliver a modern and reliable digital infrastructure to underpin the world leading research carried out at PML. You will understand the importance of stability from existing infrastructure but will also be keen to learn and try new technologies. You will have experience of administering Linux systems, ideally using Ubuntu, and will be able to make use of scripts and common tools such as ansible to manage this. You will understand the importance of taking a proactive approach to identify and resolve and problems and will be able to make use of monitoring software (e.g., Nagios, Grafana) to accomplish this. You will understand best practices in cybersecurity and be able to apply these.
Skills Required
Linux systems administration and monitoring
Linux scripting (e.g., bash and Python)
Experience in management of data at the Terrabyte to Petabyte scale and storage technologies such as NFS and S3.
Cybersecurity (Understand and apply best practices)
Container technologies (Docker and Kubernetes)
High performance Computing (Slurm)
Virtualisation (VMWare)
Key Deliverables
Maintain our storage infrastructure to ensure data is distributed across servers based on existing capacity and projected changes in data volumes. This includes regular data moves and liaising with stakeholders to ensure data is backed up and archiving projects are completes as needed.
Monitor high performance computing infrastructure to identify and resolve problems either on their own or by working with IT (depending on the nature of the problem).
Act of a point of contact between scientists and IT to answer questions, help identify solutions and provide training.
Work with the data architect to maintain and develop web infrastructure used to provide existing and planned data search and visualisation services.
Manage the NEODAAS GPU cluster (MAGEO), including liaising with IT, vendors and system users.
About PML
As a marine-focused charity we develop and apply innovative science with a view to ensuring ocean sustainability. With over 40 years of experience, we offer evidence-based solutions to societal challenges. Our impact spans from research publications to informing policies and training future scientists. The science undertaken at PML contributes to UN Sustainable Development Goals by promoting healthy, productive and resilient oceans and seas.
To support PML’s science it operates in house Linux infrastructure used for processing satellite data, running models and making outputs accessible through web visualisation tools. This infrastructure includes a large amount of storage (6 PB), a High-Performance Computing cluster with over 1500 cores, a 40 GPU cluster (the MAssive GPU cluster for Earth Observation; MAGEO) and a virtual machine cluster. The role will be part of the Digital Innovation and Marine Autonomy (DIMA) group within PML. DIMA is a pioneering digital science group dedicated to advancing PML’s world-class and cutting-edge environmental research through the utilisation of state-of-the-art digital and autonomous technologies. The team comprises research software engineers, research infrastructure engineers, marine technologists and scientists who work on a variety of projects using autonomous vessels, satellite data, drones, Artificial Intelligence, High Performance Computing and data visualisation tools to help deliver PML’s goals. The team have an enthusiasm for solving problems through collaboration and shared learning.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
About HRS HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
Hospitality/Food & Beverage operations background an advantage.
Experience in working with competitive hospitality products including POS, PMS and Spa systems.
Familiar with Windows operating systems & POS hardware.
Familiar with Oracle PL/SQL. Professional certification is preferable.
Good interpersonal skills with both customers and cross-functional teams.
Possess a valid passport and be available to travel extensively and for extended periods of time.
What you will be doing
Responsible for implementation & support of solutions for hotels, restaurants, spas and fitness clubs across the region.
Conduct user training.
Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
Ensure familiarity with new product releases as they become available.
Liaise with subject matter experts on client requests for enhancements and development.
Work with the support/implementation teams to ensure service level requirements are exceeded.
Perform other duties as requested or as deemed appropriate by management.
Language requirements:
Native or proficient in English, both written and spoken
What we offer you
Opportunity to grow inside the global organization.
Motivating remuneration package.
Competitive annual bonus scheme.
Remote/flexible working.
Aug 17, 2022
Full time
About HRS HRS is Oracle’s largest hospitality partner worldwide, providing coverage in 90 countries to more than 10,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.
About the role You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies across UK & Ireland. Implementing and providing support on the Oracle Food & Beverage suite of products as well as HRS’s products. The ideal candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.
Requirements
Minimum 2 years of experience in the support or installation & configuration of Oracle POS products, together with the associated customer training.
Hospitality/Food & Beverage operations background an advantage.
Experience in working with competitive hospitality products including POS, PMS and Spa systems.
Familiar with Windows operating systems & POS hardware.
Familiar with Oracle PL/SQL. Professional certification is preferable.
Good interpersonal skills with both customers and cross-functional teams.
Possess a valid passport and be available to travel extensively and for extended periods of time.
What you will be doing
Responsible for implementation & support of solutions for hotels, restaurants, spas and fitness clubs across the region.
Conduct user training.
Handle customer cases, triage the inbound case load and reviewing the existing owned and escalated cases.
Ensure familiarity with new product releases as they become available.
Liaise with subject matter experts on client requests for enhancements and development.
Work with the support/implementation teams to ensure service level requirements are exceeded.
Perform other duties as requested or as deemed appropriate by management.
Language requirements:
Native or proficient in English, both written and spoken
What we offer you
Opportunity to grow inside the global organization.
Motivating remuneration package.
Competitive annual bonus scheme.
Remote/flexible working.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Process Control (OT) Systems Engineer Location: Shotton, North West including North Wales, GB Job Title: Process Control (OT) Systems Engineer Department: Computer Operations Location: Shotton (CH5) Salary: £42,758 -£48,867 + Annualised Hours Closing Date: Sunday 7th April 2024 At Tata Steel, we're committed to excellence in everything we do. As a global leader in the steel industry, we're constantly pushing boundaries and innovating to meet the needs of our customers and communities. Join us in our mission to create a sustainable future through cutting-edge technology and unparalleled expertise. What you will do We're currently seeking a talented Process Control (OT) Systems Engineer to join our Colors team at our site in Shotton. Reporting to the Computer Operations Manager, you'll play a pivotal role in supporting and enhancing our Operational Technology infrastructure, ensuring seamless operations and driving continuous improvement. Key Responsibilities: Prioritize safety above all else, fostering a secure working environment and ensuring adherence to safety protocols. Oversee the management of infrastructure and data flow across all system levels, minimizing production downtime due to critical interface failures. Lead and manage specialist IT and process control system maintenance contractors, ensuring compliance with technical standards and safety protocols. Maintain and develop process control computer systems and associated software for real-time product tracking and material processing data. Ensure compliance of all OT assets with Company Cybersecurity policy, in alignment with HSEOG86 standards. This is an exceptional opportunity to join a dynamic team working across a diverse range of OT technologies. We're dedicated to investing in the ongoing training and development of our staff, offering regular specialist training on emerging technologies and ample opportunities for career progression. What you will need We're seeking a Process Control (OT) Systems Engineer who holds a degree in a computer-related discipline and is CCNA certified, boasting expertise in switching, routing, wireless, and security. Beyond academic achievements, you'll possess a solid understanding of VMware and the Windows Server operating system. Your experience in applying cybersecurity measures to industrial automation and control systems, aligning with HSEOG86 standards, will be invaluable. Familiarity with SAP business/manufacturing management software systems, WinCC, IFixSCADA, and ideally, Visual Basic, is highly desirable. Strong communication skills are a must, as you'll engage in influencing behaviors and effectively managing contractors across various disciplines. Your ability to thrive under pressure, swiftly resolving faults to minimize production halts, is crucial. Additionally, you'll play a pivotal role in maintaining compliance with our company's cybersecurity policies, ensuring the integrity and security of our operational technology assets. What we can offer you Tata Steel UK offers their employees significant benefits packages. For this role, you will benefit from: A market competitive salary 35 days holidays per annum Annual Pay Review Quarterly Bonus Scheme - subject to business performance Private Healthcare Scheme (Individual cover) One of the UK's leading defined contribution pension schemes (10% employer contribution / 6% employee contribution) We also have an extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as Employee discount scheme for companies including Vodafone, Jaguar Land Rover and also various local services. Why us? Tata Steel is one of the world's top 10 steel producers. The combined group has an annual aggregate crude steel capacity of more than 33 million tonnes with approximately 80,000 employees across four continents. We're part of the Tata Group, one of the largest, most diverse conglomerates in the world with businesses in the UK including Tata Steel, Jaguar Land Rover and Tetley Tea. Sustainability is at the very heart of what we do and we are dedicated to managing our operations responsibly and to continuously improving our performance. Innovating for tomorrow, making a positive impact today.
Apr 18, 2024
Full time
Process Control (OT) Systems Engineer Location: Shotton, North West including North Wales, GB Job Title: Process Control (OT) Systems Engineer Department: Computer Operations Location: Shotton (CH5) Salary: £42,758 -£48,867 + Annualised Hours Closing Date: Sunday 7th April 2024 At Tata Steel, we're committed to excellence in everything we do. As a global leader in the steel industry, we're constantly pushing boundaries and innovating to meet the needs of our customers and communities. Join us in our mission to create a sustainable future through cutting-edge technology and unparalleled expertise. What you will do We're currently seeking a talented Process Control (OT) Systems Engineer to join our Colors team at our site in Shotton. Reporting to the Computer Operations Manager, you'll play a pivotal role in supporting and enhancing our Operational Technology infrastructure, ensuring seamless operations and driving continuous improvement. Key Responsibilities: Prioritize safety above all else, fostering a secure working environment and ensuring adherence to safety protocols. Oversee the management of infrastructure and data flow across all system levels, minimizing production downtime due to critical interface failures. Lead and manage specialist IT and process control system maintenance contractors, ensuring compliance with technical standards and safety protocols. Maintain and develop process control computer systems and associated software for real-time product tracking and material processing data. Ensure compliance of all OT assets with Company Cybersecurity policy, in alignment with HSEOG86 standards. This is an exceptional opportunity to join a dynamic team working across a diverse range of OT technologies. We're dedicated to investing in the ongoing training and development of our staff, offering regular specialist training on emerging technologies and ample opportunities for career progression. What you will need We're seeking a Process Control (OT) Systems Engineer who holds a degree in a computer-related discipline and is CCNA certified, boasting expertise in switching, routing, wireless, and security. Beyond academic achievements, you'll possess a solid understanding of VMware and the Windows Server operating system. Your experience in applying cybersecurity measures to industrial automation and control systems, aligning with HSEOG86 standards, will be invaluable. Familiarity with SAP business/manufacturing management software systems, WinCC, IFixSCADA, and ideally, Visual Basic, is highly desirable. Strong communication skills are a must, as you'll engage in influencing behaviors and effectively managing contractors across various disciplines. Your ability to thrive under pressure, swiftly resolving faults to minimize production halts, is crucial. Additionally, you'll play a pivotal role in maintaining compliance with our company's cybersecurity policies, ensuring the integrity and security of our operational technology assets. What we can offer you Tata Steel UK offers their employees significant benefits packages. For this role, you will benefit from: A market competitive salary 35 days holidays per annum Annual Pay Review Quarterly Bonus Scheme - subject to business performance Private Healthcare Scheme (Individual cover) One of the UK's leading defined contribution pension schemes (10% employer contribution / 6% employee contribution) We also have an extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as Employee discount scheme for companies including Vodafone, Jaguar Land Rover and also various local services. Why us? Tata Steel is one of the world's top 10 steel producers. The combined group has an annual aggregate crude steel capacity of more than 33 million tonnes with approximately 80,000 employees across four continents. We're part of the Tata Group, one of the largest, most diverse conglomerates in the world with businesses in the UK including Tata Steel, Jaguar Land Rover and Tetley Tea. Sustainability is at the very heart of what we do and we are dedicated to managing our operations responsibly and to continuously improving our performance. Innovating for tomorrow, making a positive impact today.
Location: Salisbury - Hybrid minimum 1/2 days a week (SC could be done remotely) Duration: 6 months with opportunity to extend Clearance: SC or DV clearance is a must and must be Sole British National Role Overview To lead the day to day technical operations of the Windows Team. Reporting to the head of Operating Systems. Individuals have a direct influence on profitability either as managers or as experts in a particular field. The field can relate to a variety of areas such as knowledge of a particular industry, technology, product, profession or skills area such as sales, account management or purchasing. Individuals could be contributors with specialist expertise or responsibility for the management of others. Roles at this level will typically be responsible for the provision of advice on policy implementation through such activities as scenario planning or resource modelling to inform strategic choices in decision making. The consequences of decision making would be operationally focused within a strategic framework. Key Responsibilities Manage the team including mentoring in order to grow and develop individuals. Creating a structure of SME's with client centric skills and future proofing our operations by continually enhancing our skills portfolio in line with the unified Digital strategy Project tasks under the guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure standards are met. Engaging in pre-sales activities to scope out potential solutions. Engage with Architects and Solutions Designers to validate potential options and make recommendations. Accurately assess effort and cost involved with implementation. Ensure that all tasks completed by the team are fully documented in accordance with the standards in place. Keep Project Management informed of progress in order to accurately assess time to complete tasks. Must haves: VMware Automation using Aria and VMware Orchestrator Linux administration / scripting Ansible / Javascript / Powershell Experience as a developer working in an Agile/Scrum environment. Cloud experience (especially on prem) a plus.
Apr 18, 2024
Full time
Location: Salisbury - Hybrid minimum 1/2 days a week (SC could be done remotely) Duration: 6 months with opportunity to extend Clearance: SC or DV clearance is a must and must be Sole British National Role Overview To lead the day to day technical operations of the Windows Team. Reporting to the head of Operating Systems. Individuals have a direct influence on profitability either as managers or as experts in a particular field. The field can relate to a variety of areas such as knowledge of a particular industry, technology, product, profession or skills area such as sales, account management or purchasing. Individuals could be contributors with specialist expertise or responsibility for the management of others. Roles at this level will typically be responsible for the provision of advice on policy implementation through such activities as scenario planning or resource modelling to inform strategic choices in decision making. The consequences of decision making would be operationally focused within a strategic framework. Key Responsibilities Manage the team including mentoring in order to grow and develop individuals. Creating a structure of SME's with client centric skills and future proofing our operations by continually enhancing our skills portfolio in line with the unified Digital strategy Project tasks under the guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure standards are met. Engaging in pre-sales activities to scope out potential solutions. Engage with Architects and Solutions Designers to validate potential options and make recommendations. Accurately assess effort and cost involved with implementation. Ensure that all tasks completed by the team are fully documented in accordance with the standards in place. Keep Project Management informed of progress in order to accurately assess time to complete tasks. Must haves: VMware Automation using Aria and VMware Orchestrator Linux administration / scripting Ansible / Javascript / Powershell Experience as a developer working in an Agile/Scrum environment. Cloud experience (especially on prem) a plus.
Get Staffed Online Recruitment Limited
Melton Mowbray, Leicestershire
About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions. Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while fostering strong client relationships. Administer and maintain both virtual and physical servers, with a preference for experience in Hyper-V and VMware environments. Ensure IT systems and networks are performing optimally, reliably, and securely. Thoroughly document all service interactions, contributing to the company's knowledge base and continuous improvement efforts. Adhere to cybersecurity best practices to secure systems and data from threats. Provide outstanding customer service and maintain a professional telephone manner, ensuring clear and effective communication with clients. Manage Microsoft 365 environments, ensuring efficient operation and user support. Utilize Remote Monitoring and Management (RMM) tools and ticketing systems effectively, streamlining operations and enhancing service delivery. Requirements: Demonstrated experience in a 1st/2nd line support role, preferably within an IT service desk or as a field engineer. Deep technical knowledge of computer systems, software, networks, and server management, with Hyper-V and VMware experience. Solid understanding of cybersecurity principles and practices. Experience in managing Microsoft 365 environments. Familiarity with RMM tools and ticketing systems is highly beneficial. Valid driving license and openness to visit client sites as needed. Excellent problem-solving, communication, and customer service skills, including a professional telephone manner. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable. They Offer: A competitive salary and benefits package. Professional development opportunities, including certifications in the latest technologies and cybersecurity. A dynamic and supportive office environment. Free Parking. Free Onsite Gym. Onsite Café. EV Charging Point. The chance to work with a variety of technologies and engage with clients across numerous industries. How to Apply: If you're passionate about IT, dedicated to providing top-notch service, and eager to tackle new challenges, our client would love to hear from you. Note: Our client is committed to creating a diverse and inclusive work environment. They welcome applicants from all backgrounds.
Apr 18, 2024
Full time
About Our Client: They are a distinguished IT Managed Service Provider located in Melton Mowbray, specializing in delivering innovative IT solutions and unparalleled support to a broad clientele. Their commitment to excellence, innovation, and fostering meaningful relationships with their clients underpins their success. They are currently on the lookout for an experienced, motivated 1st/2nd Line Service Desk and Field Engineer to become an integral part of their team. Role Overview: This office-based role involves a combination of service desk responsibilities at their office and field engineering tasks at client sites as required. You will tackle a wide array of technical challenges, ensuring the smooth operation and security of their clients' IT infrastructures. This position is ideal for dynamic individuals eager to expand their technical knowledge and excel in customer service. Key Responsibilities: Offer exceptional 1st and 2nd line support by swiftly resolving service desk tickets, diagnosing issues accurately, and deploying effective solutions. Carry out on-site support tasks, such as system setups, troubleshooting, and maintenance, while fostering strong client relationships. Administer and maintain both virtual and physical servers, with a preference for experience in Hyper-V and VMware environments. Ensure IT systems and networks are performing optimally, reliably, and securely. Thoroughly document all service interactions, contributing to the company's knowledge base and continuous improvement efforts. Adhere to cybersecurity best practices to secure systems and data from threats. Provide outstanding customer service and maintain a professional telephone manner, ensuring clear and effective communication with clients. Manage Microsoft 365 environments, ensuring efficient operation and user support. Utilize Remote Monitoring and Management (RMM) tools and ticketing systems effectively, streamlining operations and enhancing service delivery. Requirements: Demonstrated experience in a 1st/2nd line support role, preferably within an IT service desk or as a field engineer. Deep technical knowledge of computer systems, software, networks, and server management, with Hyper-V and VMware experience. Solid understanding of cybersecurity principles and practices. Experience in managing Microsoft 365 environments. Familiarity with RMM tools and ticketing systems is highly beneficial. Valid driving license and openness to visit client sites as needed. Excellent problem-solving, communication, and customer service skills, including a professional telephone manner. Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco) are desirable. They Offer: A competitive salary and benefits package. Professional development opportunities, including certifications in the latest technologies and cybersecurity. A dynamic and supportive office environment. Free Parking. Free Onsite Gym. Onsite Café. EV Charging Point. The chance to work with a variety of technologies and engage with clients across numerous industries. How to Apply: If you're passionate about IT, dedicated to providing top-notch service, and eager to tackle new challenges, our client would love to hear from you. Note: Our client is committed to creating a diverse and inclusive work environment. They welcome applicants from all backgrounds.
We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Position: IT Operations Support Engineer Location: Liverpool Salary: £27K About the Company: We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Role Responsibilities: Work closely with Regional Managers to maximise the use of CRM systems and operational processes. Ensure that standard operational procedures are upheld and consistently applied across all sites. Take charge of IT infrastructure management and work alongside finance teams to control costs efficiently. Guarantee the availability and reliability of technology for site operations, including providing support outside of standard operating hours. Nurture relationships with third-party IT service providers. Aid the marketing team in setting up campaigns across CRM and marketing tools. Supervise the configuration of on-site technology during site launches. Person Profile: Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Attention to detail. Ability to work independently and as part of a team. Proficient in documenting processes, applications, and setups. Skilled in identifying opportunities to optimize systems. Working knowledge of IT applications and infrastructure. Experience in project management of IT projects involving third parties. Ownership mindset in issue resolution and stakeholder management. Commitment to continuous self-learning. Desirable Experience, Knowledge, and Skills: Database Management Facility Management Software Project Management Software Web Analytics Customer Relationship Management Software Operating System Administration Mobile Device Management Cloud Computing Services Network Security Management Financial Management Software Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 18, 2024
Full time
We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Position: IT Operations Support Engineer Location: Liverpool Salary: £27K About the Company: We are representing a dynamic company with a growing portfolio of sites in the search for a proactive IT Operations Support Engineer to join their team. With a focus on efficiency and innovation, this company offers an exciting opportunity for individuals passionate about operational excellence. Role Responsibilities: Work closely with Regional Managers to maximise the use of CRM systems and operational processes. Ensure that standard operational procedures are upheld and consistently applied across all sites. Take charge of IT infrastructure management and work alongside finance teams to control costs efficiently. Guarantee the availability and reliability of technology for site operations, including providing support outside of standard operating hours. Nurture relationships with third-party IT service providers. Aid the marketing team in setting up campaigns across CRM and marketing tools. Supervise the configuration of on-site technology during site launches. Person Profile: Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Attention to detail. Ability to work independently and as part of a team. Proficient in documenting processes, applications, and setups. Skilled in identifying opportunities to optimize systems. Working knowledge of IT applications and infrastructure. Experience in project management of IT projects involving third parties. Ownership mindset in issue resolution and stakeholder management. Commitment to continuous self-learning. Desirable Experience, Knowledge, and Skills: Database Management Facility Management Software Project Management Software Web Analytics Customer Relationship Management Software Operating System Administration Mobile Device Management Cloud Computing Services Network Security Management Financial Management Software Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. The Role: To lead multiple concurrent software development activities, directing and managing software engineers in the delivery of technical solutions for new and existing products. Build and enhance software engineering principles with the appropriate latest technologies delivering projects to cost and timescale budget. Key accountabilities and responsibilities: Software Engineer with min 7 years' experience as a Senior Engineer Able to demonstrate expertise and experience in software used on industrial/vehicle/vessel systems Broad understanding of software from embedded though to applications Leading multi-disciplined teams of software engineers Able to develop a software architecture for complex systems from scratch Sound understanding of modern software methods and technologies Able to maintain a system level approach and not get lost in the detail Able to develop system level requirements and derive lower level requirements to achieve these Sound understanding of safety concepts and design Able to interface directly with customers Able to act as a technical authority Able to communicate technical concepts to non-technical stakeholders Able to estimate work content and duration Able to plan work loading for teams ensuring no team member is overloaded Able to develop and instigate processes to ensure industry best practice is achieved Able to ensure appropriate levels of Software Quality are achieved for projects Able to mentor and develop junior engineers Ability to delegate tasks Able to manage resources and budgets Practical understanding of standards and application of standards Appreciation of Cyber Security and the impacts on design Essential Skills: Able to demonstrate technical leadership for software skills in most of the following technologies on both Windows and Linux: C++ C RTOS Linux Windows Javascript Software test Software Version control Docker TCP-IP / UDP SQL or other databases Dev tools (Wireshark, system log interrogation etc ) Databases Cyber Security API's Desirable Skills: CAN / LIN Buses Serial Buses (RS485 / RS232 etc ) SPI / I2C Python Go XML JSON HTML CSS Web backend servers (Angular, Django, NodeJS, React, Apache or similar) Web Sockets IP video and video routing Familiarity with Systems serving Real Time Information via Web Sockets Use of DDS and interfacing with it Message Queues (Active MQ/Rabbit MQ/ZeroMQ) GUI Development experience (.Net GUI framework, Qt 6.2 or previous versions) Developing and debugging software for application software in Visual studio (2013, 2017, 2022) Simulation Tools General accountabilities and responsibilities: To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role. To maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role. To act ethically, with integrity and in the best interest of the business at all times. To maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines. To carry out any other duties as detailed by your Supervisor or Manager from time to time. To keep good time management to minimise any wasted time and maximise productivity and effectiveness. Quality, health, safety and environment (QHSE) Cooperate with the company to achieve a healthy, safe and sustainable working environment. Work in ways that ensure your own safety and that of others; "Do the right thing even when no one is looking." Report any incidents, near misses or other health, safety and environmental concerns. Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.
Apr 18, 2024
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. The Role: To lead multiple concurrent software development activities, directing and managing software engineers in the delivery of technical solutions for new and existing products. Build and enhance software engineering principles with the appropriate latest technologies delivering projects to cost and timescale budget. Key accountabilities and responsibilities: Software Engineer with min 7 years' experience as a Senior Engineer Able to demonstrate expertise and experience in software used on industrial/vehicle/vessel systems Broad understanding of software from embedded though to applications Leading multi-disciplined teams of software engineers Able to develop a software architecture for complex systems from scratch Sound understanding of modern software methods and technologies Able to maintain a system level approach and not get lost in the detail Able to develop system level requirements and derive lower level requirements to achieve these Sound understanding of safety concepts and design Able to interface directly with customers Able to act as a technical authority Able to communicate technical concepts to non-technical stakeholders Able to estimate work content and duration Able to plan work loading for teams ensuring no team member is overloaded Able to develop and instigate processes to ensure industry best practice is achieved Able to ensure appropriate levels of Software Quality are achieved for projects Able to mentor and develop junior engineers Ability to delegate tasks Able to manage resources and budgets Practical understanding of standards and application of standards Appreciation of Cyber Security and the impacts on design Essential Skills: Able to demonstrate technical leadership for software skills in most of the following technologies on both Windows and Linux: C++ C RTOS Linux Windows Javascript Software test Software Version control Docker TCP-IP / UDP SQL or other databases Dev tools (Wireshark, system log interrogation etc ) Databases Cyber Security API's Desirable Skills: CAN / LIN Buses Serial Buses (RS485 / RS232 etc ) SPI / I2C Python Go XML JSON HTML CSS Web backend servers (Angular, Django, NodeJS, React, Apache or similar) Web Sockets IP video and video routing Familiarity with Systems serving Real Time Information via Web Sockets Use of DDS and interfacing with it Message Queues (Active MQ/Rabbit MQ/ZeroMQ) GUI Development experience (.Net GUI framework, Qt 6.2 or previous versions) Developing and debugging software for application software in Visual studio (2013, 2017, 2022) Simulation Tools General accountabilities and responsibilities: To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role. To maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role. To act ethically, with integrity and in the best interest of the business at all times. To maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines. To carry out any other duties as detailed by your Supervisor or Manager from time to time. To keep good time management to minimise any wasted time and maximise productivity and effectiveness. Quality, health, safety and environment (QHSE) Cooperate with the company to achieve a healthy, safe and sustainable working environment. Work in ways that ensure your own safety and that of others; "Do the right thing even when no one is looking." Report any incidents, near misses or other health, safety and environmental concerns. Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.
Data Engineer Our client based near Manchester is looking for a skilled Data Engineer to join their agile team. In this role, you'll play a pivotal part in designing, building, and maintaining data pipelines, ensuring the integrity and availability of data for various stakeholders, including BI Teams, Analytics, and Data Scientists. Responsibilities: Design, build, and automate data flow processes and ELTs to provide comprehensive data from business systems. Collaborate with product development teams to ensure best practices and data integrity from source to destination. Assist in integrating data between systems, including third-party platforms. Write specifications and documentation for data processes. Continuously explore new solutions, tools, and processes to enhance data operations. Requirements: Bachelor's or Master's degree in Computer Science, related field, or equivalent commercial experience. Proficiency in ETL/ELT processes and database systems. Strong programming skills in Python and experience with data operations within AWS. Background in event-based data operations. Excellent communication and interpersonal skills. The desire for continual improvement and passion for technology. Desired Skills: Experience in data warehousing and data modeling. Familiarity with BI and reporting principles. Basic knowledge of Linux operations and version control systems like Git. Exposure to Graph databases. You'll have the opportunity to work on diverse projects using the latest technologies while being part of a supportive and dynamic team. Our client offers competitive benefits, opportunities for professional growth, and a stimulating work environment where your ideas are valued. Interested? Please Click Apply Now! Data Engineer
Apr 18, 2024
Full time
Data Engineer Our client based near Manchester is looking for a skilled Data Engineer to join their agile team. In this role, you'll play a pivotal part in designing, building, and maintaining data pipelines, ensuring the integrity and availability of data for various stakeholders, including BI Teams, Analytics, and Data Scientists. Responsibilities: Design, build, and automate data flow processes and ELTs to provide comprehensive data from business systems. Collaborate with product development teams to ensure best practices and data integrity from source to destination. Assist in integrating data between systems, including third-party platforms. Write specifications and documentation for data processes. Continuously explore new solutions, tools, and processes to enhance data operations. Requirements: Bachelor's or Master's degree in Computer Science, related field, or equivalent commercial experience. Proficiency in ETL/ELT processes and database systems. Strong programming skills in Python and experience with data operations within AWS. Background in event-based data operations. Excellent communication and interpersonal skills. The desire for continual improvement and passion for technology. Desired Skills: Experience in data warehousing and data modeling. Familiarity with BI and reporting principles. Basic knowledge of Linux operations and version control systems like Git. Exposure to Graph databases. You'll have the opportunity to work on diverse projects using the latest technologies while being part of a supportive and dynamic team. Our client offers competitive benefits, opportunities for professional growth, and a stimulating work environment where your ideas are valued. Interested? Please Click Apply Now! Data Engineer
Site Reliability Engineer / Infrastructure Administrator - SC or MOD DV Location : Tewkesbury Salary: £55,000 - £75,000 Clearance: Active MOD DV Preferable, alternatively an active SC. A leading provider of innovative research, data, machine learning and infrastructure solutions to secure UK Defence customers are looking to add to their team. They are global leaders in Internet facing systems and the innovative application of machine intelligence to the complex problems facing their secure customers. They are looking to bring in an infrastructure centric SRE to maintain an existing system and add value across the project lifecyle. The role: Design, implement, and maintain robust and scalable infrastructure solutions. Automate manual processes to streamline operations and improve efficiency. Develop and maintain monitoring and alerting systems to ensure system reliability and performance. Conduct post-incident reviews and root cause analysis to prevent future occurrences. Work closely with cross-functional teams to optimise application performance and reliability. Participate in on-call rotations and respond to incidents in a timely manner. Technical Skills: RedHat Linux OpenShift Kubernetes IaaC Ansible Terraform The role comes with an existing team of talented engineers to work alongside with extensive scope to learn new technologies and develop. If you're interested in the above and would like to learn more, apply or reach out to
Apr 18, 2024
Full time
Site Reliability Engineer / Infrastructure Administrator - SC or MOD DV Location : Tewkesbury Salary: £55,000 - £75,000 Clearance: Active MOD DV Preferable, alternatively an active SC. A leading provider of innovative research, data, machine learning and infrastructure solutions to secure UK Defence customers are looking to add to their team. They are global leaders in Internet facing systems and the innovative application of machine intelligence to the complex problems facing their secure customers. They are looking to bring in an infrastructure centric SRE to maintain an existing system and add value across the project lifecyle. The role: Design, implement, and maintain robust and scalable infrastructure solutions. Automate manual processes to streamline operations and improve efficiency. Develop and maintain monitoring and alerting systems to ensure system reliability and performance. Conduct post-incident reviews and root cause analysis to prevent future occurrences. Work closely with cross-functional teams to optimise application performance and reliability. Participate in on-call rotations and respond to incidents in a timely manner. Technical Skills: RedHat Linux OpenShift Kubernetes IaaC Ansible Terraform The role comes with an existing team of talented engineers to work alongside with extensive scope to learn new technologies and develop. If you're interested in the above and would like to learn more, apply or reach out to
In Technology Group Limited
Bury St. Edmunds, Suffolk
Application Support Team Leader- Up to £40,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Application Support Engineer to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Application Support Team Leader- Up to £40,000 (DOE) Location: Bury St Edmunds (onsite) We have partnered with a bespoke Software company, looking for an experienced Application Support Engineer to join their team in a team lead position. You will be responsible for leasing, mentoring & coaching 1st to 3rd line Application Engineers to ensure smooth running of day-to-day operations. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early in their managerial career, who has experience providing hands-on support and mentoring a small team. If you are interested, please apply now to share your CV across. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Cyber Security Engineer required by our market leading, award-winning, professional services organisation based in Cirencester. This will be a hybrid role based on 1-2 days a week onsite with flexibility. The successful Senior Cyber Security Engineer will play a pivotal role in shaping and delivering cyber security across the wider organisation, through leading engineering projects, managing the existing tools and developing new capability. The successful candidate will lead new security deployments, as well as be responsible for managing the existing tools and capabilities, working closely with operational teams to manage upgrades, on-going maintenance, and integration with other tools. Main Responsibilities: Set the direction of security engineering for the business, defining your own strategy for delivery, and feeding into our clients broader Cyber Security Strategy for the business. Identify and set your own priorities, reviewing control and capability landscape and identifying opportunities for improvement and the selection of new technologies. Manage the existing security toolset (end to end), including technologies for vulnerability management, privileged account management, container security and security monitoring and alerting (SIEM). Develop integrations based on security operations requirements, leveraging existing tools and information sources for threat detection and analysis. Review products that can advance security capabilities, such as tools that support analysis, to detection capabilities and other emerging technologies. Act as the point of contact and expertise for projects, and other IT teams on security best practice, and day to day security engineering requirements. Ideal Background: A background in cloud cyber security, primarily AWS (Azure experience is advantageous). Bachelor's Degree or UK Level 6 Qualification in Computer Security Cloud Certifications (AWS Preferable) Experience working with one or more of the major (AWS/Azure/GCP) cloud environments, and deployment of the relevant security technologies. Strong working knowledge of SIEM and Data Analytics Platforms, from data ingestion through to management of the platforms and performance monitoring. Strong working Knowledge of the foundations of IT systems management, from Windows domain functions though to TCP/IP, OSI Model, DNS, DHCP, Routing, Load Balancing and VPNs. This fantastic role comes with a basic salary of £60,000-65,000 p/a and is accompanied with a benefits package which includes a performance based, 20% annual bonus, BUPA PHC, 28 days holiday with bank holidays on top (With the option to buy/sell additional days), a 10% non-contributory pension (Which rises with length of employment), a share incentive plan and additional flexible benefits.
Apr 18, 2024
Full time
Senior Cyber Security Engineer required by our market leading, award-winning, professional services organisation based in Cirencester. This will be a hybrid role based on 1-2 days a week onsite with flexibility. The successful Senior Cyber Security Engineer will play a pivotal role in shaping and delivering cyber security across the wider organisation, through leading engineering projects, managing the existing tools and developing new capability. The successful candidate will lead new security deployments, as well as be responsible for managing the existing tools and capabilities, working closely with operational teams to manage upgrades, on-going maintenance, and integration with other tools. Main Responsibilities: Set the direction of security engineering for the business, defining your own strategy for delivery, and feeding into our clients broader Cyber Security Strategy for the business. Identify and set your own priorities, reviewing control and capability landscape and identifying opportunities for improvement and the selection of new technologies. Manage the existing security toolset (end to end), including technologies for vulnerability management, privileged account management, container security and security monitoring and alerting (SIEM). Develop integrations based on security operations requirements, leveraging existing tools and information sources for threat detection and analysis. Review products that can advance security capabilities, such as tools that support analysis, to detection capabilities and other emerging technologies. Act as the point of contact and expertise for projects, and other IT teams on security best practice, and day to day security engineering requirements. Ideal Background: A background in cloud cyber security, primarily AWS (Azure experience is advantageous). Bachelor's Degree or UK Level 6 Qualification in Computer Security Cloud Certifications (AWS Preferable) Experience working with one or more of the major (AWS/Azure/GCP) cloud environments, and deployment of the relevant security technologies. Strong working knowledge of SIEM and Data Analytics Platforms, from data ingestion through to management of the platforms and performance monitoring. Strong working Knowledge of the foundations of IT systems management, from Windows domain functions though to TCP/IP, OSI Model, DNS, DHCP, Routing, Load Balancing and VPNs. This fantastic role comes with a basic salary of £60,000-65,000 p/a and is accompanied with a benefits package which includes a performance based, 20% annual bonus, BUPA PHC, 28 days holiday with bank holidays on top (With the option to buy/sell additional days), a 10% non-contributory pension (Which rises with length of employment), a share incentive plan and additional flexible benefits.
TECHNICAL CONSULTANT - PRINCIPAL - DIGITAL TRANSFORMATION JOB DESCRIPTION My client has an exciting and diverse opportunity to contribute to the advancement of their Digital Transformation initiatives within UK public sector departments. The selected candidate will collaborate with clients, their delivery teams, senior leadership, and industry and academic affiliates to execute ongoing projects, shape new endeavours, and influence strategic direction. You will thrive in a supportive environment, accessing a broad network of professionals for your growth, equipped with professional certifications and mentoring to guide your career trajectory. Be a pivotal player in the digital evolution, partnering with globally significant entities. My client is situated in Wiltshire, with a hybrid work model encompassing remote work and onsite presence in varied locations including London, Milton Keynes, and other locations along the M4. REQUIREMENTS Capable of assuming responsibility for client engagement to gather and document both functional and non-functional requisites alongside corresponding validation criteria. Demonstrates adept leadership qualities, adept at fostering connections, managing stakeholders, adept problem-solving, and constructively challenging client perspectives. Proactively involved in crafting and upholding technical documentation. Drives the technical execution of software and solution development endeavours to meet client expectations, collaborating closely with project and program management. Demonstrated proficiency in conducting thorough analysis and formulating high-level solution architectures and business process blueprints. Proficient in devising 18-24 month technical implementation strategies. Skilled in orchestrating technical workshops, and engaging clients in solution exploration. Self-driven with the capacity to discern priorities and juggle multiple project contributions concurrently. Possesses exceptional communication skills, coupled with a profound technical acumen and genuine enthusiasm for technology. An individual with a minimum of 3 years of consultancy experience, with substantial exposure to technology advancement and deployment. Experienced in customer-facing, hands-on solution design, development, and implementation. Able to familiarize oneself with the entirety of the business's capabilities to bring forth the necessary skills and knowledge for achieving success. Proficient in collaborative teamwork and adept at working with external partners. Comfortable devising, delivering, and providing training and knowledge transfer sessions internally and for clients regarding implemented solutions. An individual well-versed in a variety of proven methodologies applicable to solution development endeavours. Essential Proficient in fostering a sense of value among all stakeholders. Meticulous attention to detail coupled with a systematic and professional demeanour in solution design and implementation. Confident in guiding stakeholders through active listening and collaborative planning processes. Collaborative team player, providing support across various workstreams. Possesses strong analytical abilities for technical and project performance assessment and reporting (e.g., utilising Microsoft Project). Demonstrates adept and rapid written and verbal communication skills. Embraces a robust configuration control approach and takes a proactive stance towards documentation. SC Clearance or Willingness to undergo UK Security Clearance (SC) as a minimum requirement. Comfortable with soliciting challenges and involving others in decision-making processes when appropriate. Desirable Quantitative degree incorporating elements of software development coursework. Proficient in Project Management within Defence & Security and/or various Government Departments, inclusive of Agile and/or Scaled Agile methodologies. Familiarity with Software Development or Systems Engineering standards. Experienced in overseeing software Secure Development and Operations (DevSecOps). Proficient in Artificial Intelligence and Machine Learning applications. Competent in Requirements Management and possessing familiarity with relational databases. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
TECHNICAL CONSULTANT - PRINCIPAL - DIGITAL TRANSFORMATION JOB DESCRIPTION My client has an exciting and diverse opportunity to contribute to the advancement of their Digital Transformation initiatives within UK public sector departments. The selected candidate will collaborate with clients, their delivery teams, senior leadership, and industry and academic affiliates to execute ongoing projects, shape new endeavours, and influence strategic direction. You will thrive in a supportive environment, accessing a broad network of professionals for your growth, equipped with professional certifications and mentoring to guide your career trajectory. Be a pivotal player in the digital evolution, partnering with globally significant entities. My client is situated in Wiltshire, with a hybrid work model encompassing remote work and onsite presence in varied locations including London, Milton Keynes, and other locations along the M4. REQUIREMENTS Capable of assuming responsibility for client engagement to gather and document both functional and non-functional requisites alongside corresponding validation criteria. Demonstrates adept leadership qualities, adept at fostering connections, managing stakeholders, adept problem-solving, and constructively challenging client perspectives. Proactively involved in crafting and upholding technical documentation. Drives the technical execution of software and solution development endeavours to meet client expectations, collaborating closely with project and program management. Demonstrated proficiency in conducting thorough analysis and formulating high-level solution architectures and business process blueprints. Proficient in devising 18-24 month technical implementation strategies. Skilled in orchestrating technical workshops, and engaging clients in solution exploration. Self-driven with the capacity to discern priorities and juggle multiple project contributions concurrently. Possesses exceptional communication skills, coupled with a profound technical acumen and genuine enthusiasm for technology. An individual with a minimum of 3 years of consultancy experience, with substantial exposure to technology advancement and deployment. Experienced in customer-facing, hands-on solution design, development, and implementation. Able to familiarize oneself with the entirety of the business's capabilities to bring forth the necessary skills and knowledge for achieving success. Proficient in collaborative teamwork and adept at working with external partners. Comfortable devising, delivering, and providing training and knowledge transfer sessions internally and for clients regarding implemented solutions. An individual well-versed in a variety of proven methodologies applicable to solution development endeavours. Essential Proficient in fostering a sense of value among all stakeholders. Meticulous attention to detail coupled with a systematic and professional demeanour in solution design and implementation. Confident in guiding stakeholders through active listening and collaborative planning processes. Collaborative team player, providing support across various workstreams. Possesses strong analytical abilities for technical and project performance assessment and reporting (e.g., utilising Microsoft Project). Demonstrates adept and rapid written and verbal communication skills. Embraces a robust configuration control approach and takes a proactive stance towards documentation. SC Clearance or Willingness to undergo UK Security Clearance (SC) as a minimum requirement. Comfortable with soliciting challenges and involving others in decision-making processes when appropriate. Desirable Quantitative degree incorporating elements of software development coursework. Proficient in Project Management within Defence & Security and/or various Government Departments, inclusive of Agile and/or Scaled Agile methodologies. Familiarity with Software Development or Systems Engineering standards. Experienced in overseeing software Secure Development and Operations (DevSecOps). Proficient in Artificial Intelligence and Machine Learning applications. Competent in Requirements Management and possessing familiarity with relational databases. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Cloud Infrastructure SRE - MOD DV Location : Tewkesbury Salary: £55,000 - £75,000 Clearance: Active MOD DV Preferable, alternatively an active SC. Type: 5 days on-site A leading provider of innovative research, data, machine learning and infrastructure solutions to secure UK Defence customers are looking to add to their team. They are global leaders in Internet facing systems and the innovative application of machine intelligence to the complex problems facing their secure customers. They are looking to bring in an infrastructure centric SRE to maintain an existing system and add value across the project lifecyle. The role: Design, implement, and maintain robust and scalable infrastructure solutions. Automate manual processes to streamline operations and improve efficiency. Develop and maintain monitoring and alerting systems to ensure system reliability and performance. Conduct post-incident reviews and root cause analysis to prevent future occurrences. Work closely with cross-functional teams to optimise application performance and reliability. Participate in on-call rotations and respond to incidents in a timely manner. Technical Skills: RedHat Linux OpenShift Kubernetes IaaC Ansible Terraform The role comes with an existing team of talented engineers to work alongside with extensive scope to learn new technologies and develop. If you're interested in the above and would like to learn more, apply or reach out to
Apr 18, 2024
Full time
Cloud Infrastructure SRE - MOD DV Location : Tewkesbury Salary: £55,000 - £75,000 Clearance: Active MOD DV Preferable, alternatively an active SC. Type: 5 days on-site A leading provider of innovative research, data, machine learning and infrastructure solutions to secure UK Defence customers are looking to add to their team. They are global leaders in Internet facing systems and the innovative application of machine intelligence to the complex problems facing their secure customers. They are looking to bring in an infrastructure centric SRE to maintain an existing system and add value across the project lifecyle. The role: Design, implement, and maintain robust and scalable infrastructure solutions. Automate manual processes to streamline operations and improve efficiency. Develop and maintain monitoring and alerting systems to ensure system reliability and performance. Conduct post-incident reviews and root cause analysis to prevent future occurrences. Work closely with cross-functional teams to optimise application performance and reliability. Participate in on-call rotations and respond to incidents in a timely manner. Technical Skills: RedHat Linux OpenShift Kubernetes IaaC Ansible Terraform The role comes with an existing team of talented engineers to work alongside with extensive scope to learn new technologies and develop. If you're interested in the above and would like to learn more, apply or reach out to
IT Systems Engineer - Crossgar - Permanent - c£35,000 doe REED Technology are delighted to partner with an excellent IT Support organisation who due to continued growth and expansion they are seeking to add an additional IT system engineer too their team. The core business is as an MSP for the SMB market, with a product suite built around Microsoft 365 and Datto Kaseya, but we have sections of the business that handle Enterprise and Public sector clients, with enterprise-grade solutions to match, touching on technologies such as Microsoft Azure, Security Operations, and BCDR. The successful candidate will possess excellent M365 skills, preferably qualifications, and who has a good, broad knowledge across common areas of Managed Server Provider IT: Helpdesk Backup Security / Antivirus Networks Essential criteria Microsoft certified administrator in Microsoft 365 or Azure. CCNA, DCNA or similar experience - good degree of experience in TCP/IP networking and a solid understanding of DNS. Good understanding of VLANs. Experience in a second line support role Familiarity with RMM and PSA tools Significant experience configuring and supporting cloud-based systems. If you meet the above criteria and would like to learn more about this opportunity then please contact niall lennon for a confidential discussion
Apr 18, 2024
Full time
IT Systems Engineer - Crossgar - Permanent - c£35,000 doe REED Technology are delighted to partner with an excellent IT Support organisation who due to continued growth and expansion they are seeking to add an additional IT system engineer too their team. The core business is as an MSP for the SMB market, with a product suite built around Microsoft 365 and Datto Kaseya, but we have sections of the business that handle Enterprise and Public sector clients, with enterprise-grade solutions to match, touching on technologies such as Microsoft Azure, Security Operations, and BCDR. The successful candidate will possess excellent M365 skills, preferably qualifications, and who has a good, broad knowledge across common areas of Managed Server Provider IT: Helpdesk Backup Security / Antivirus Networks Essential criteria Microsoft certified administrator in Microsoft 365 or Azure. CCNA, DCNA or similar experience - good degree of experience in TCP/IP networking and a solid understanding of DNS. Good understanding of VLANs. Experience in a second line support role Familiarity with RMM and PSA tools Significant experience configuring and supporting cloud-based systems. If you meet the above criteria and would like to learn more about this opportunity then please contact niall lennon for a confidential discussion
Network Operations Centre (NOC) Engineer - Rochdale/ Shift Work - £30,000 to £36,000 + 15% Shift Allowance. We're partnered up with an award-winning internet services provider who is hiring for a Network Operations Centre Engineer to join their NOC team of 12 engineers. The Network Operations Centre Engineer will work in shift patterns to support the NOC environment in operation 24/7. The rotating shift times are as follows: 6am-14pm, 2pm-10pm & 10pm to 6am. The NOC Engineer will be a valuable member of the team to collaborate and interact with stakeholders and cross-functional team members, have a good all-round understanding of Networks and Systems and report into the NOC Team Leader. Requirements of the Network Operations Centre Engineer: - Exposure to a NOC environment and shift work. - Strong knowledge in Cisco networks, Border Gateway Protocol (BGP) and Open Shortest Path First (OSPF). - Self-starter, proactive and strong communicator. Responsibilities of the Network Operations Centre Engineer: - Work in a 24/7 shift rotation - Manage incidents within the company's network and infrastructure - Monitor the Network and performance daily - Troubleshoot any Network issues, fault analysis and hard troubleshooting. - Conduct 3rd level support to the wider organisation Network Operations Centre Engineer - Rochdale/ Shift Work - £30,000 to £36,000 + 15% Shift Allowance. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Apr 18, 2024
Full time
Network Operations Centre (NOC) Engineer - Rochdale/ Shift Work - £30,000 to £36,000 + 15% Shift Allowance. We're partnered up with an award-winning internet services provider who is hiring for a Network Operations Centre Engineer to join their NOC team of 12 engineers. The Network Operations Centre Engineer will work in shift patterns to support the NOC environment in operation 24/7. The rotating shift times are as follows: 6am-14pm, 2pm-10pm & 10pm to 6am. The NOC Engineer will be a valuable member of the team to collaborate and interact with stakeholders and cross-functional team members, have a good all-round understanding of Networks and Systems and report into the NOC Team Leader. Requirements of the Network Operations Centre Engineer: - Exposure to a NOC environment and shift work. - Strong knowledge in Cisco networks, Border Gateway Protocol (BGP) and Open Shortest Path First (OSPF). - Self-starter, proactive and strong communicator. Responsibilities of the Network Operations Centre Engineer: - Work in a 24/7 shift rotation - Manage incidents within the company's network and infrastructure - Monitor the Network and performance daily - Troubleshoot any Network issues, fault analysis and hard troubleshooting. - Conduct 3rd level support to the wider organisation Network Operations Centre Engineer - Rochdale/ Shift Work - £30,000 to £36,000 + 15% Shift Allowance. To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Dan Freeman , by exploring the VIQU IT Recruitment website . If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, technology and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Robert Half are working with a growing global corporate who are looking for a Service Desk Engineer on a permanent basis as they look to enhance their IT Operations function. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focussing on business needs and delivering best possible customer service Experience/skills: Knowledge of MS Client operating systems Knowledge of ticket management Software licensing Hardware management Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. Exposure to remote support software Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint Salary/Package: £27,000 - £29,000 basic salary Annual bonus scheme Progression pathways on offer into leadership or infrastructure teams Hybrid working on offer post-probation (2-3 days on site) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 18, 2024
Full time
Robert Half are working with a growing global corporate who are looking for a Service Desk Engineer on a permanent basis as they look to enhance their IT Operations function. Responsibilities: Responsible for providing support for all IT services in line with agreed Service Level Agreements Processing and coordinating timely responses to tickets and keeping customers appraised of progress to achieve resolution within agreed service levels Provide desk-side support to all employees in the Support Operations Centre Ensuring all tickets are logged and data captured in full and correctly Troubleshooting IT related issues from software to hardware, such as mobile phones, desk phones, laptops, PCs and printers Create a positive impression of the Service Desk by building a rapport with customers, focussing on business needs and delivering best possible customer service Experience/skills: Knowledge of MS Client operating systems Knowledge of ticket management Software licensing Hardware management Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. Exposure to remote support software Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint Salary/Package: £27,000 - £29,000 basic salary Annual bonus scheme Progression pathways on offer into leadership or infrastructure teams Hybrid working on offer post-probation (2-3 days on site) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself