My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee's work will be varied; however, the Employee's primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
Apr 25, 2024
Full time
My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee's work will be varied; however, the Employee's primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
Senior Service Engineer Working with the Technical Service Desk Team, this role is responsible for providing and arranging support to Service & Support Contract customers,Senior Service Engineers are expected to guide more junior engineers as well as perform all servicing, maintenance and breakdown visits. This role also accurately collates and administers callout sheets/records and asset registers for all contract customer records. Senior Service Engineers are also required to manage offsite repairs and ensure revisits are completed within the limits of the Service Level Agreement. Main Responsibilities of the Senior Service Engineer 1) Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the Service & Support Coordinator. 2) Provide guidance and support to the Service Desk Supervisor and the more junior engineers, showing responsibility to the division as a whole 3) Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and Service Desk Supervisor. 4) Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and communication with the Service Desk Supervisor. 5) Liaise with Technical Service Desk Manager regarding all incoming Service Calls logged. Attend bookings and give feedback to Service Desk Supervisor. 6) Attend follow up service visits: Document and monitor any outstanding issues and communicate with Service Desk Supervisor to organise completion within the schedule and to best meet customer expectations. 7) Tracking & Reporting: Complete and present your paperwork to the Technical Service Desk Manager and keep information up-to-date and accurate. 8) Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3 weeks in normal circumstances. At least 5 years' experience in a service engineering role and other experience in the Audio Visual and Technological industry Degree level education in a practical engineering degree Ability to work through unfamiliar programmed systems and learn while applying knowledge from similar systems Have achieved some form of CEDIA accreditation Proactive approach and able to react quickly and calmly to customer demands Have achieved some form of Avixa accreditation Ability to work well independently and provide supervision of other members of the Service & Support team Programming skills in Lutron and iLight systems Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them. Attention to detail and methodical in record keeping with meticulous and proven organisational skills Home location to suit service area Manage your own work and travel time to meet deadlines and keep to daily schedule Physically able to complete our service duties which involve manual handling and a daily schedule across multiple sites. High level understanding of Crestron and AMX Programming. The ability to define a fault as hardware or software, and make changes to programs and write program code modules
Apr 23, 2024
Full time
Senior Service Engineer Working with the Technical Service Desk Team, this role is responsible for providing and arranging support to Service & Support Contract customers,Senior Service Engineers are expected to guide more junior engineers as well as perform all servicing, maintenance and breakdown visits. This role also accurately collates and administers callout sheets/records and asset registers for all contract customer records. Senior Service Engineers are also required to manage offsite repairs and ensure revisits are completed within the limits of the Service Level Agreement. Main Responsibilities of the Senior Service Engineer 1) Carry out scheduled maintenance visits in line with the Service Contracts level agreement, including administration of asset registers which must be updated following each preventative maintenance (PM) visit and fed back to the Service & Support Coordinator. 2) Provide guidance and support to the Service Desk Supervisor and the more junior engineers, showing responsibility to the division as a whole 3) Carry out all service visits as required, with reference to any agreed response time, including timely completion of Service Report and feedback to customer and Service Desk Supervisor. 4) Carry out any necessary repair works on-site as appropriate and complete necessary paperwork and communication with the Service Desk Supervisor. 5) Liaise with Technical Service Desk Manager regarding all incoming Service Calls logged. Attend bookings and give feedback to Service Desk Supervisor. 6) Attend follow up service visits: Document and monitor any outstanding issues and communicate with Service Desk Supervisor to organise completion within the schedule and to best meet customer expectations. 7) Tracking & Reporting: Complete and present your paperwork to the Technical Service Desk Manager and keep information up-to-date and accurate. 8) Out of hours cover: Normal working hours are as per contract, with the addition of an out of hours on call rota requiring service cover 24 hours a day for 7 days, in a period not more than once in 3 weeks in normal circumstances. At least 5 years' experience in a service engineering role and other experience in the Audio Visual and Technological industry Degree level education in a practical engineering degree Ability to work through unfamiliar programmed systems and learn while applying knowledge from similar systems Have achieved some form of CEDIA accreditation Proactive approach and able to react quickly and calmly to customer demands Have achieved some form of Avixa accreditation Ability to work well independently and provide supervision of other members of the Service & Support team Programming skills in Lutron and iLight systems Must have an excellent understanding of integrated Audio Visual systems, their maintenance requirements, and the software and hardware that comprise them. Attention to detail and methodical in record keeping with meticulous and proven organisational skills Home location to suit service area Manage your own work and travel time to meet deadlines and keep to daily schedule Physically able to complete our service duties which involve manual handling and a daily schedule across multiple sites. High level understanding of Crestron and AMX Programming. The ability to define a fault as hardware or software, and make changes to programs and write program code modules
The Opportunity Our client - a leading provider of technology solutions for the yachting industry - is seeking a highly motivated and skilled IT Network Engineer to join their dynamic team. As an IT Network expert you will be responsible for supporting and maintaining the network infrastructure of clients' yachts, ensuring reliable connectivity, secure communication, and efficient operations.This role offers a unique opportunity to apply your technical expertise and contribute to the growth of the company in the fast-paced and exciting world of luxury yachting and to grow your career with on the job training with a Senior Engineer. Key Responsibilities: Network Infrastructure Management: Assist in the design, configuration, and maintenance of network infrastructure for yachts, including routers, switches, firewalls, and wireless access points. Network Monitoring and Troubleshooting: Monitor network performance, identify and resolve network issues, and proactively address potential problems to ensure uninterrupted connectivity and smooth operations. Network Security: Implement and maintain robust security measures to protect the network infrastructure and data against unauthorised access, cybersecurity threats, and malware. Network Documentation :Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and equipment inventory. User Support: Provide technical support and assistance to clients' onboard IT teams, troubleshoot network-related problems, and ensure timely resolution of issues. Collaboration: Work closely with cross-functional teams, including IT, operations, and yacht crew, to ensure effective communication and coordination of network activities. Network Upgrades and Enhancements :Assist in planning and implementing network upgrades and enhancements to meet evolving business needs and technological advancements. Industry Knowledge: Stay updated with the latest trends, technologies, and best practices in IT networking within the yachting industry, and apply them to improve network performance and security.Based within commuting distance of Winchester, this role will also include occasional international travel. Salary to £30k p.a. plus benefits. The role will suit someone looking to grow their career in this exciting industry. Your skills and experience Education: Excellent knowledge of Information Technology, Computer Science, or a related field with a focus on networking. Technical Skills: Solid understanding of network protocols, TCP/IP, routing, switching, and wireless technologies. Familiarity with network security principles and best practices. Certifications: Industry certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable. Problem-Solving Skills: Ability to diagnose and troubleshoot network-related issues using appropriate tools and methodologies. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Team Player: Strong teamwork and collaboration skills, with the ability to work effectively with colleagues from diverse backgrounds and departments. Attention to Detail: Strong organisational and documentation skills, with a meticulous approach to network configuration, documentation, and maintenance. Adaptability: Ability to work in a fast-paced, ever-changing environment and quickly learn and adapt to new technologies and processes.This position requires occasional international travel to luxury yacht destinations worldwide. As an IT Network Engineer, you will have the unique opportunity to work on projects in various global locations within the exclusive world of luxury yachting.A valid passport is required for this role, as you will travel to different countries to install and configure AVIT systems on luxury yachts. You will collaborate with cross-functional teams, adapt to diverse cultural contexts, and provide exceptional customer service while ensuring seamless integration and exceptional audio visual experiences. This role offers an exciting blend of technical expertise, travel, and cultural immersion, making it ideal for those with a sense of adventure and a passion for exploring new horizons and growing their career.Our client offers an innovative and supportive work environment, with opportunities for professional growth and development. Join their team and be part of an organisation that delivers cutting-edge technology solutions to the luxury yachting industry. If you are passionate about IT networking and have a keen interest in the yachting sector, we invite you to apply today and embark on an exciting career. The Organisation Our client offers its clients a range of bespoke solutions including AV systems, control systems, lighting and structured cabling in both Yachts and luxury homes.They have a wealth of experience in both markets and an enviable client list and offer the successful candidate a great career opportunity with on the job training. The Recruiters AV Jobs are the No 1 specialist Audio Visual Recruiter in the UK and work with clients and candidates to ensure a perfect job fit.
Apr 22, 2024
Full time
The Opportunity Our client - a leading provider of technology solutions for the yachting industry - is seeking a highly motivated and skilled IT Network Engineer to join their dynamic team. As an IT Network expert you will be responsible for supporting and maintaining the network infrastructure of clients' yachts, ensuring reliable connectivity, secure communication, and efficient operations.This role offers a unique opportunity to apply your technical expertise and contribute to the growth of the company in the fast-paced and exciting world of luxury yachting and to grow your career with on the job training with a Senior Engineer. Key Responsibilities: Network Infrastructure Management: Assist in the design, configuration, and maintenance of network infrastructure for yachts, including routers, switches, firewalls, and wireless access points. Network Monitoring and Troubleshooting: Monitor network performance, identify and resolve network issues, and proactively address potential problems to ensure uninterrupted connectivity and smooth operations. Network Security: Implement and maintain robust security measures to protect the network infrastructure and data against unauthorised access, cybersecurity threats, and malware. Network Documentation :Maintain accurate and up-to-date network documentation, including network diagrams, configurations, and equipment inventory. User Support: Provide technical support and assistance to clients' onboard IT teams, troubleshoot network-related problems, and ensure timely resolution of issues. Collaboration: Work closely with cross-functional teams, including IT, operations, and yacht crew, to ensure effective communication and coordination of network activities. Network Upgrades and Enhancements :Assist in planning and implementing network upgrades and enhancements to meet evolving business needs and technological advancements. Industry Knowledge: Stay updated with the latest trends, technologies, and best practices in IT networking within the yachting industry, and apply them to improve network performance and security.Based within commuting distance of Winchester, this role will also include occasional international travel. Salary to £30k p.a. plus benefits. The role will suit someone looking to grow their career in this exciting industry. Your skills and experience Education: Excellent knowledge of Information Technology, Computer Science, or a related field with a focus on networking. Technical Skills: Solid understanding of network protocols, TCP/IP, routing, switching, and wireless technologies. Familiarity with network security principles and best practices. Certifications: Industry certifications such as CCNA, CompTIA Network+, or equivalent are highly desirable. Problem-Solving Skills: Ability to diagnose and troubleshoot network-related issues using appropriate tools and methodologies. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey technical information to both technical and non-technical stakeholders. Team Player: Strong teamwork and collaboration skills, with the ability to work effectively with colleagues from diverse backgrounds and departments. Attention to Detail: Strong organisational and documentation skills, with a meticulous approach to network configuration, documentation, and maintenance. Adaptability: Ability to work in a fast-paced, ever-changing environment and quickly learn and adapt to new technologies and processes.This position requires occasional international travel to luxury yacht destinations worldwide. As an IT Network Engineer, you will have the unique opportunity to work on projects in various global locations within the exclusive world of luxury yachting.A valid passport is required for this role, as you will travel to different countries to install and configure AVIT systems on luxury yachts. You will collaborate with cross-functional teams, adapt to diverse cultural contexts, and provide exceptional customer service while ensuring seamless integration and exceptional audio visual experiences. This role offers an exciting blend of technical expertise, travel, and cultural immersion, making it ideal for those with a sense of adventure and a passion for exploring new horizons and growing their career.Our client offers an innovative and supportive work environment, with opportunities for professional growth and development. Join their team and be part of an organisation that delivers cutting-edge technology solutions to the luxury yachting industry. If you are passionate about IT networking and have a keen interest in the yachting sector, we invite you to apply today and embark on an exciting career. The Organisation Our client offers its clients a range of bespoke solutions including AV systems, control systems, lighting and structured cabling in both Yachts and luxury homes.They have a wealth of experience in both markets and an enviable client list and offer the successful candidate a great career opportunity with on the job training. The Recruiters AV Jobs are the No 1 specialist Audio Visual Recruiter in the UK and work with clients and candidates to ensure a perfect job fit.
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency
Oct 07, 2021
Full time
IT Network Support Engineer with experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills is required for an Academy Trust based in Waterlooville, Hampshire. SALARY: £21,403 per annum LOCATION: Waterlooville, Hampshire JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Thursday 8am - 4pm, Friday 8am - 3.30pm (52 weeks per year) APPLICATION PROCESS: We will be emailing over an application form to complete. Please keep an eye out for our email. JOB OVERVIEW We have a fantastic new job opportunity for an IT Network Support Engineerwith experience in troubleshooting Windows 10, Windows Server 2016 and Microsoft Office and excellent fault finding and diagnostic skills. Working as the IT Network Support Engineer you will be responsible for ensuring that support incidents, questions and requests for change are recorded, and take responsibility for meeting customers' expectations by either resolving support requests or escalating where appropriate. As the IT Network Support Engineer you will join a fantastic team in a varied role where you will be expected to be adaptable, learn quickly and contribute your ideas. The Academy Trust support nearly 2000 users across two schools and are incrementally migrating from on premise services to cloud based services hosted in Microsoft Azure. DUTIES Your duties and responsibilities as the IT Network Support Engineer will include: IT Support Helpdesk Monitor the ticket recording system, emails, and walkie-talkie radios for support requests Proactively resolve support incidents quickly and efficiently Communicate effectively by telephone, email, in face-to-face discussions, or in online meetings Keep users informed about progress If necessary, escalate support incidents to the Senior IT Technician or Technical Services Manager Asset Management Maintain the IT estate, which is primarily based on Hyper-V virtualised Microsoft Servers and Windows 10 clients Help to install new equipment and software using standard tools Configure new equipment and re-purpose existing hardware Accurately maintain the equipment inventory Install and configure software on client machines/servers Maintain audio/visual equipment, such as classroom projectors/speakers and interactive panels Work with suppliers to submit warranty claims Network Maintenance The academy benefits from up-to-date HP/Aruba network infrastructure, including core and edge switches and wireless access points. They have physical servers running Hyper-V in both production and disaster recovery and have Veeam backup in operation. This role will include: Troubleshooting printers Resolving user account/password issues Connecting devices to the wireless network Maintain the user database (Active Directory) to ensure it is up to date, accurate and secure Maintain network security by ensuring latest Windows patches are applied and anti-virus updates are installed Maintenance of firewall policies for security and to ensure a safe browsing environment for users Maintain the school network build image for desktops and laptops to ensure it is up to date. This includes importing driver packages, adding/removing software, and editing task sequences. This is currently based on WDS, but they also use InTune and may move to AutoPilot in the future Maintain group policies for all school devices and users for optimal, secure computer use Install and configure network switches when required (including both physical mounting and configuring the networking/VLANs on each switch) CANDIDATE REQUIREMENTS Essential 5 GCSEs (or equivalent) A* - C including English and Maths Experienced in troubleshooting Windows 10, Windows Server 2016, and Microsoft Office A good working knowledge of network management Ideally, you will either have finished (or close to finishing) a Level 4 Apprenticeship in Network Engineering or similar, or have gained a degree in an IT discipline with a significant element of network engineering (or equivalent experience) Excellent fault finding and diagnostic skills Excellent organisational and administrative skills Ability to work with other staff as a team Real interest and natural enthusiasm for working within IT, with a keen interest in computer technology and IT generally A desire to aim for a continual improvement in service, management, and maintenance of IT Services Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Ability to meet deadlines Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks APPLICATION PROCESS We will be emailing over an application form to complete. Please keep an eye out for our email. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P7252 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Waterlooville, Hampshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online operates as an employment agency