We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 17, 2024
Full time
Are you looking for a customer-facing role, primarily based in the field, resolving break/fix incident tickets and being a key member of a project delivery team? Have you previously worked in Field Service at a senior/highly experienced level? This role is pivotal to the daily operation of the business ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. Flexibility around these hours must be available. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Senior Field Service Engineer: Always demonstrate excellent customer service, particularly when at client sites. Travel to and from client sites across the UK (flexible working and some overnight stays required) Provide end user and infrastructure support (remote and on-site) for desktop I notebook computers and end-user peripheral devices. Deliver, install, and configure IT equipment at client sites. Troubleshoot and resolve issues in line with SLA. Provide basic training to end users on how to use equipment and systems. Be involved in system implementations and site deployments. Complete basic network cable and socket repairs. Demonstrate efficient management of own workload, working to strict deadlines. Take ownership of your work queue, ensuring all administration tasks are completed on time - Ticket notes, customer communication, asset administration. Ensure client related documentation is kept up to date. Liaise with 3rd parties for support as appropriate. Be responsible for own personal development. Work closely with the projects and scheduling team on all incident and project ticket progress. Investigate, diagnose, and resolve technical issues, escalating appropriately within the infrastructure team where necessary, whether working remotely or at a client site. What you will need to succeed as a Senior Field Service Engineer: Microsoft 365 certified: Modern Desktop Administrator Associate (Exams MD-100 + MD-101) Strong knowledge using, supporting, and implementing Microsoft applications. Working knowledge of and experience using Windows operating systems. Experience in cloud technologies such as Azure, AWS, and Google Cloud. Experience in virtualisation technologies - Hyper-V, VMWare, Citrix Microsoft 365 knowledge and experience A general understanding of IT networking. Good knowledge of mobile phone devices and hardware such as printers and Bluetooth peripherals. Ability to prioritise and multi-task efficiently, Ability to proactively problem solve and identify solutions. Basic understanding of GDPR and cyber security principles. Excellent verbal, written and listening skills. Exceptional time management skills. Demonstrable empathetic and confident demeanour. Always calm and reassuring. Aptitude to proactively learn new systems and client specifics. Understanding of the fundamentals and importance of SLAs. A self-starter with a "can do" attitude. Flexible and pragmatic, yet resolute and decisive. Logical thinker. Able to work well under occasional pressure. Excellent attention to detail. Work well within a team in a fast-paced environment. Hold a full clean driving licence. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 17, 2024
Full time
IT Support Engineer (Office Based) 2nd/3rd line engineer supporting a broad range of IT issues An engaging mix of BAU support and project work Salisbury office & field based in the local area Up to 40,000 per annum A long-standing client of mine based in Salisbury are looking to add a talented 2nd/3rd line engineer to their existing team of 7 people. As an IT Support engineer you will face be customer facing dealing with both ongoing support and project work for their customers based in the local area. They are a full-service digital consultancy so offer a broad range of support including networking, cloud infrastructure, Desktop setup, Cyber security & much more meaning this role will be varied and suits a strong all-rounder. This role offers an excellent opportunity to work on a broad range of IT issues and suits a Jack of all traits type who doesn't want to be stuck in a specific niece. If you enjoy varying your knowledge in IT and want to be exposed to multiple different areas of support then this could be the perfect role for you. Key skills: Strong experience with Office 365 & AzureAD administration Desktop support and deployment experience with windows 10/11 Demonstrable network support and deployment experience Experience setting up desktop infrastructure Firewall administration, setup, configuration & troubleshooting VPN administration, setup, configuration & troubleshooting Excellent customer service and communication skills Full UK Driving license Beneficial skills: Software/application support experience Knowledge of cloud support - Azure and/or AWS Experience with project work or data migrations MSP/Digital consultancy experience Able to work in a fast-paced environment and monitor time spent on each task to charge back to the customer effectively To apply for this role or hear more please contact (url removed) or call (phone number removed). Please note candidates must be based locally and able to work without visa sponsorship. Applications from those looking to relocate or who may require sponsorship now or in the future cannot be considered. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Apr 17, 2024
Contractor
2nd Level IT Support Location: Aberdeen Job type: 9-12 months contract Are you a 2nd Level IT Support and looking for your next Contract opportunity? Our client is a leading engineering and maintenance provider, supporting customers across the chemical & petrochemical, nuclear, oil & gas, pharmaceuticals & biopharma, power & energy, utilities, renewables and food & beverage markets and they are looking for a 2nd Level IT Support in the Aberdeen area. The is a 12 month contract opportunity. You will provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite. MAIN RESPONSIBILITIES: Provide email, telephone, remote, and in-person IT support, with a high level of customer service. Build, configuration, and deployment of PCs, desk phones, and mobile phones - including associated software & operating systems. Maintenance & support of the above devices, and all other hardware & devices related to desktop infrastructure. Maintenance & support of software applications ensuring it's patched in line with business cyber essential agreements removing any unsupported applications. Take ownership of assigned tickets and see them through to completion or escalate to the relevant team. Update assigned tickets with attempted work, and that fixes & resolutions are documented in the closing notes. Act as technical escalation point for 1st line support analyst. Work with approved vendors and suppliers and arrange site visits when required. Create & maintain documentation and user training materials relevant to IT Support. Flexible approach to IT support coverage, and remote site visit - as one part of the wider support team. Experience and Qualifications Relevant 2nd Line/Desktop support experience within medium or large businesses Strong knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Experience using and troubleshooting Microsoft Office (MS Word, Excel and PowerPoint) Experience using Office 365, Identify Manager, Mobile Device Management ,Build Deployment Solutions. Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, and delegation) Understanding of PC hardware set-up and configuration Understanding of common network concepts. What's next? The list of responsibilities and benefits are not exhaustive. Please send your CV and contact me straightaway if this role sounds like it could be your next career move and I will tell you all about it. This vacancy is being advertised by Belcan
Hamilton Barnes are currently representing a large IT organisation who are seeking a DevOps Engineer to start ASAP for an initial 6 month contract. Key Responsibilities: Collaborate with cross-functional teams to deploy and integrate third-party applications. Ensure adherence to rigorous security standards throughout the integration process. Participate actively in team discussions, sharing insights and best practices to optimize project outcomes. Contribute to the continuous improvement of DevOps practices and methodologies within the organization. Requirements: Extensive experience in DevOps practices, particularly in deploying and integrating applications within Windows 10 environments. Proficiency in ensuring security compliance throughout the development and deployment life cycle. Strong collaboration and communication skills, with a proactive approach to problem-solving. DV security clearance and UK Single Nationality status. Flexibility to work onsite in Basingstoke, with options for a compressed work week for the right candidate. Contract Details: Duration - 6 months Rate - Up to 600 (Outside IR35) Location - Basingstoke - 4/5 days per week Start - ASAP
Apr 17, 2024
Contractor
Hamilton Barnes are currently representing a large IT organisation who are seeking a DevOps Engineer to start ASAP for an initial 6 month contract. Key Responsibilities: Collaborate with cross-functional teams to deploy and integrate third-party applications. Ensure adherence to rigorous security standards throughout the integration process. Participate actively in team discussions, sharing insights and best practices to optimize project outcomes. Contribute to the continuous improvement of DevOps practices and methodologies within the organization. Requirements: Extensive experience in DevOps practices, particularly in deploying and integrating applications within Windows 10 environments. Proficiency in ensuring security compliance throughout the development and deployment life cycle. Strong collaboration and communication skills, with a proactive approach to problem-solving. DV security clearance and UK Single Nationality status. Flexibility to work onsite in Basingstoke, with options for a compressed work week for the right candidate. Contract Details: Duration - 6 months Rate - Up to 600 (Outside IR35) Location - Basingstoke - 4/5 days per week Start - ASAP
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
Apr 17, 2024
Full time
Desktop Support Engineer Opus is proud to be the exclusive partner of an esteemed Industrial Services provider based in Avonmouth, currently seeking an IT Support Engineer to join their team. This role involves covering 1st to 2nd line responsibilities within the service desk.This is more than just a job; it's an opportunity to carve out a fulfilling career path within the organisation. Their support team is committed to nurturing and developing technologists, offering avenues for growth into roles such as IT Leadership, Platform Engineering, AI, and Software Development. Your responsibilities will include: Providing 1st line to 2nd line resolution of user-reported issues. Troubleshooting Windows operating system and application issues. Basic Mobile Device Management (MDM) administration of Apple Devices. Configuring and deploying laptops and Apple mobile devices. Supporting deployment and updates of software. Troubleshooting hardware and software faults. Installing and configuring new end-user devices to company standards. Demonstrating excellent customer-facing skills and the ability to prioritise workload effectively. You'll have the following skills: Experience with Windows 10 and Apple iPhone iOS/iPadOS. Proficiency with MS Office 365 Packages. Familiarity with Active Directory and group policies. Additional Information: A UK driving license with access to a vehicle is required for this role. Right to work in the UK is essential; unfortunately, sponsorship is not available. This is primarily an office-based role, with occasional hybrid working opportunities. What's in it for you? L&D opportunities Pension 25 days annual leave EV Car scheme Team socials - sporting and music events Employee discounts Next Steps: If you're ready to take the next step in your career, please apply. For any inquiries, feel free to contact George Aldridge at . The recruitment process begins with a 30-minute Teams call, followed by an onsite face-to-face interview lasting approximately one hour. We aim to onboard the successful candidate by early May.
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Apr 17, 2024
Contractor
Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality. Role Overview: As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones. Main Responsibilities: Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems Maintain and support hardware devices related to desktop infrastructure Maintain and support software applications, ensuring patching in line with business cyber essential agreements Take ownership of assigned tickets, documenting fixes and resolutions Act as a technical escalation point for 1st line support analysts Work with approved vendors and suppliers, arranging site visits when required Create and maintain documentation and user training materials Experience and Qualifications: Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses Excellent telephone manner and face-to-face communication skills Strong knowledge of Microsoft-based operating systems, particularly Windows 10 Experience with asset management and software management Experience in a multi-domain environment Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment Understanding of PC hardware set-up and configuration Knowledge of common network concepts Excellent interpersonal skills and a professional approach UK Driving Licence Desired Skills and Experience: Ability to support and motivate others, ensuring alignment with organizational goals Excellent problem-solving skills and a commitment to customer satisfaction Effective time and resource management MCP certification would be beneficial, but not essential If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Apr 17, 2024
Full time
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
2nd Line Infrastructure Engineer Clearance: High level of security clearance - DV Location: Full-time onsite to Huntingdon, Cambridge shire UK Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Are you ready your next challenge? Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Your Role and Responsibilities The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Who do we need? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer Possess excellent communication skills Have experience of producing and updating technical documentation to a high standard; Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Apr 17, 2024
Full time
2nd Line Infrastructure Engineer Clearance: High level of security clearance - DV Location: Full-time onsite to Huntingdon, Cambridge shire UK Are you an Engineer interested in new technology and trends with a strong track record in IT Support? Would you like to be part of a growing Operational Support team? UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. The foundation of our Leidos culture is our Values, Beliefs and Expectations by which we select, recognise and reward employees. They create the environment that drives us toward our mission. Passionate about customer success by being determined to understand and respond to our customers' needs as if they were our own. United as a team, we are bound together by our conviction that ethics and integrity is core to how we operate. Are you ready your next challenge? Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Your Role and Responsibilities The preferred candidate will demonstrate effective application of IT Support and extensive knowledge across a variety of technologies such as, Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper-V), Microsoft Windows 10, Microsoft Deployment Toolkit, Microsoft Stack Technologies (Sharepoint / SQL Server), Anti-Virus applications, Geo-Spatial applications, networking technologies and storage. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will include providing remote support via telephone, so excellent communication skills are essential. There is also a requirement to provide out of hours on call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. Who do we need? We are looking for someone with a passion for IT Support, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. Have excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support; Have excellent knowledge of Windows Desktop Environments such as Windows 10; Have good general knowledge of Virtualized Environments such as VMware and Hyper-V; Have good general knowledge of TCP/IP and networking technologies; Have good general knowledge of Microsoft stack technologies such as SharePoint, MS SQL, MS Exchange & CLI tooling such as PowerShell; Have good general knowledge of SAN storage technologies; Have excellent analysis and problem solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer Possess excellent communication skills Have experience of producing and updating technical documentation to a high standard; Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Robert Half Technology are assisting a financial services organisation based in London to recruit a 1st Line Support Engineer paying £37K - £47K per annum Role The 1st Line Support Engineer will be front line call resolution for all IT related issues to the internal business Responsible for desktop, laptop and application standardisation, provision, and support. Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc ) Active Directory user account management, access and network administration based on company standards and policies Ensure all support calls within the call logging system follow defined processes and procedures Deliver outstanding customer service, perception and satisfaction to all IT users and customers Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate. Profile The 1st Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment. Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange Ability to provide hands on" 1st level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools Working knowledge of Backup Software and common backup and restoration tasks Printer administration and management, including changing consumables and managing stock supplies; Great MS Office 365 skills and support of the Office suite of applications Company Global financial services organisation with offices in central London £37K - £47K On-site required Salary & Benefits company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Apr 16, 2024
Full time
Robert Half Technology are assisting a financial services organisation based in London to recruit a 1st Line Support Engineer paying £37K - £47K per annum Role The 1st Line Support Engineer will be front line call resolution for all IT related issues to the internal business Responsible for desktop, laptop and application standardisation, provision, and support. Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc ) Active Directory user account management, access and network administration based on company standards and policies Ensure all support calls within the call logging system follow defined processes and procedures Deliver outstanding customer service, perception and satisfaction to all IT users and customers Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate. Profile The 1st Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment. Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange Ability to provide hands on" 1st level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools Working knowledge of Backup Software and common backup and restoration tasks Printer administration and management, including changing consumables and managing stock supplies; Great MS Office 365 skills and support of the Office suite of applications Company Global financial services organisation with offices in central London £37K - £47K On-site required Salary & Benefits company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training . Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourself
Systems Engineer (Windows SCCM) London / WFH to £75k Do you have experience of providing 1st/2nd line support to professional end users within a large scale, corporate environment? You could be progressing your career at a global, hugely profitable, Investment Management firm. As a Systems Engineer you'll join a small, global team as the sole Systems Engineer within the London office to support the End User Computing environment, both physical and virtual; this will include platform stability, security, deployments and upgrades, patch management, software packaging and deployment, you'll also help to manage the Microsoft Endpoint Configuration Manager (SCCM) infrastructure. You'll be supporting professional users up to Senior Management / C-Suite level, you'll have a broad scope of responsibilities with continual learning and development opportunities. Location / WFH: You'll join colleagues in the London office with flexibility to work from home two days a week in a hybrid model; you'll collaborate and be supported as part of a global team. About you: You have experience in a similar role, supporting professional users within a large scale corporate environment You have a strong knowledge of Windows 10 / 11 and O365 You have PowerShell scripting skills You have excellent written and verbal communication skills, you're collaborative and pragmatic You're comfortable taking ownership of issues and working with vendors What's in it for you: As a Systems Engineer you can expect to earn a competitive package: Salary to £75k, negotiable Bonus Pension (15% employer contribution) Private Health, Dental and Optical care Life Assurance and Income Protection 25 days holiday, rising to 30 Enhanced paternity and adoption packages, plus baby bonus invested Plus a range of other perks Apply now to find out more about this Systems Engineer (Windows SCCM) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Apr 16, 2024
Full time
Systems Engineer (Windows SCCM) London / WFH to £75k Do you have experience of providing 1st/2nd line support to professional end users within a large scale, corporate environment? You could be progressing your career at a global, hugely profitable, Investment Management firm. As a Systems Engineer you'll join a small, global team as the sole Systems Engineer within the London office to support the End User Computing environment, both physical and virtual; this will include platform stability, security, deployments and upgrades, patch management, software packaging and deployment, you'll also help to manage the Microsoft Endpoint Configuration Manager (SCCM) infrastructure. You'll be supporting professional users up to Senior Management / C-Suite level, you'll have a broad scope of responsibilities with continual learning and development opportunities. Location / WFH: You'll join colleagues in the London office with flexibility to work from home two days a week in a hybrid model; you'll collaborate and be supported as part of a global team. About you: You have experience in a similar role, supporting professional users within a large scale corporate environment You have a strong knowledge of Windows 10 / 11 and O365 You have PowerShell scripting skills You have excellent written and verbal communication skills, you're collaborative and pragmatic You're comfortable taking ownership of issues and working with vendors What's in it for you: As a Systems Engineer you can expect to earn a competitive package: Salary to £75k, negotiable Bonus Pension (15% employer contribution) Private Health, Dental and Optical care Life Assurance and Income Protection 25 days holiday, rising to 30 Enhanced paternity and adoption packages, plus baby bonus invested Plus a range of other perks Apply now to find out more about this Systems Engineer (Windows SCCM) opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 16, 2024
Full time
Azure Site Reliability Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced Azure Site Reliability Engineer to join a growing team of talented Cloud Engineers providing high level support and project delivery for a large customer base. Please note this is a fully remote role and you must be eligible to gain security clearance (do not need to hold currently). The Role As an Azure Site Reliability Engineer you will support the cloud infrastructure used to deliver cloud hosted managed services to customers. You will have a high customer focus being actively involved in the support and development of the service including: the resolution of support cases, live service monitoring and maintenance, new service provision and continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute to the planning of application / infrastructure releases and configuration changes Resolve support requests from customers by phone, email and online making use of the call logging system Interact with key internal stakeholders and external third-party vendors to troubleshoot and resolve complex problems Provide input to administering and maintaining all production and development environments Create detailed technical and procedural documentation (e.g. architecture, configuration and setup) Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis Service transition and complete Operational Acceptance (OA) of new customer services Implementation and delivery of Microsoft Azure projects The Requirements Extensive experience of Microsoft Azure and its relevant build, deployment, automation, networking, and security technologies in cloud and hybrid environments. Microsoft Azure certifications: AZ-103/104 - Azure Administrator Good operational experience supporting Microsoft public cloud technologies and services at an enterprise level (multi-tenant) with in-depth knowledge of the following: Azure Active Directory (RBAC and IAM) Azure Networking Azure Storage Azure Monitor and Log Analytics Azure Security Center Demonstrable career operational experience from one of the following areas: Server Infrastructure Engineering (Virtualisation / Windows / Linux). Office / Microsoft 365 Administration. Network Engineering. DevOps (CI/CD, pipelines and Infrastructure as Code) In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy / Service Now). If you are looking for an exciting new challenge to join a leading cloud team team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Apr 16, 2024
Full time
A well-known TV Production Company seeking an IT Support Technician to help provide 1 st support to users within the group. This role is based in London and supports multiple group locations in London ensuring systems are maintained and supported to the highest standards. This is the perfect role to progress in time into a 2nd Line Engineer, the company offers great career progression (they've a large IT Team!) and the role is paying up to £30,000 plus offering great benefits. The role is hybrid, meaning the 50% of the time you'll be required to be in the office (central London, near Holborn), 50% of the time you'll be working from home. Role Responsibilities: Answering support requests via the IT service desk, by phone and face to face. To take ownership of support requests, ensuring they are logged and updated in appropriate systems. To escalate more complex problems to the relevant personnel, collaborating effectively and keeping end users updated. Administration of identity platforms including Active Directory and Okta to set up user accounts and manage access permissions. Configure and build end user devices in a timely fashion, for deployment at scale. Carry out day to day maintenance, administration and support on end user devices including laptops, desktops and mobiles/tablets. Contribute to the growing Tech Ops knowledgebase, updating both internal and customer facing documentation. Maintain asset register and ensure necessary equipment remains available for loans or replacements at short notice. Maintain best practices and policies to ensure effective use of all infrastructure, data, communication and storage systems together with maintaining required security standards Some travel within the UK may be required. On occasion may need to work outside of normal office hours and will be required to be part of on an on-call weekend rota. Required skills and experience: ITIL 4 certified to Foundation level or a demonstrable understanding of key principles Recent experience of working in a tech support role, preferably in a media business Strong troubleshooting skills, particularly around hardware, software and networking Proficient in modern operating systems including Windows 10 and macOS Experience of Active Directory, LANs, WANs & Wireless, TCP/IP principles and VoIP Experience of Office 365 and G Suite
Opportunity for an experienced 3rd Line Support Engineer to join the London team of an established UK wide IT Managed Service Provider, supporting with on-prem activity for a high-profile client. UK IT MSP London Client - Hybrid role Salary upto £65k Looking to appoint ASAP You will be required to work at client's site 3 days a week, providing 3rd line support across project related tasks to a client in the financial industry, the role involves support with additional clients on non-site visit days. To be successful you will need to be a confident communicator with strong technical skills, and the ability to Design, Build and Support with the following: VMware vSphere, Horizon VDI, and vRealize. Veeam B&R HPE Server, Storage, and Networking 10 Zig Thin Client and Re-PurpOS SCCM & MDT - Image build/deployment, patching, and application deployments. OpManager Manage Engine Password Manager Windows Server OSes Windows 10 & 11 Desktop MS 365 Apps Ideally you will also have strong understanding of CIS & NCSC security best practices, Pen Testing, and Vulnerability remediation.
Apr 16, 2024
Full time
Opportunity for an experienced 3rd Line Support Engineer to join the London team of an established UK wide IT Managed Service Provider, supporting with on-prem activity for a high-profile client. UK IT MSP London Client - Hybrid role Salary upto £65k Looking to appoint ASAP You will be required to work at client's site 3 days a week, providing 3rd line support across project related tasks to a client in the financial industry, the role involves support with additional clients on non-site visit days. To be successful you will need to be a confident communicator with strong technical skills, and the ability to Design, Build and Support with the following: VMware vSphere, Horizon VDI, and vRealize. Veeam B&R HPE Server, Storage, and Networking 10 Zig Thin Client and Re-PurpOS SCCM & MDT - Image build/deployment, patching, and application deployments. OpManager Manage Engine Password Manager Windows Server OSes Windows 10 & 11 Desktop MS 365 Apps Ideally you will also have strong understanding of CIS & NCSC security best practices, Pen Testing, and Vulnerability remediation.
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 16, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Desktop Support Engineer Salary: £28,000 + company benefits Location: Avonmouth, Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 16, 2024
Full time
Desktop Support Engineer Salary: £28,000 + company benefits Location: Avonmouth, Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to 194.00 per day working 37.5 hours a week between 07:30 - 17:30 Monday - Thursday and 07:30 - 16:00 Fridays Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals Role Overview Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation, and problem diagnosis Desktop / Laptop / VDI - build, configuration, and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or independently Desirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification
Apr 16, 2024
Seasonal
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to 194.00 per day working 37.5 hours a week between 07:30 - 17:30 Monday - Thursday and 07:30 - 16:00 Fridays Due to the nature of our client's work the successful candidate must already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals Role Overview Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and employee rates at the on-site restaurant. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for Incident ticket handling, escalation, and problem diagnosis Desktop / Laptop / VDI - build, configuration, and deployment to end users Assist with software installation / deployment Assist with Smarthphone deployments Secondary role requirements: Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets Hardware installation / upgrade / break fix for desktop, laptop, and server Smarthpone support Assisting with customer projects Create and update procedural documentation Basic telephony support and cable patching Provide second line operational support across a variety of platforms. Initial investigation and reporting of network failures. Essential Skills and Qualifications: Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support Knowledge of Microsoft Office 2010 onwards Working knowledge of Active Directory - Users and Computers Have an understanding of DNS, DHCP Working knowledge of Cisco AnyConnect VPN RSA Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS / Application deployment Good written communication: concise and accurate call logging, documentation, and email correspondence Able to work well as part of a team or independently Desirable skills / qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects within the businesses. Main Duties: Monitor Service Desk tickets and provide 2nd line onsite and remote support. Work to set KPI s to maintain the departments SLA to the business. Administer ICT Operational environments and services such as CUTE, CUSS. Provide incident and problem management for the IT operational systems including servers, desktop, network, software and more. Mentor and cross train team members on existing and new technologies. Document best practices and support procedures. Work with Project Managers to implement new projects to deliver new operational technology solutions. Develop and implement small projects to deliver new technology solutions. Produce systems documentation. Maintain inventory and asset configuration documentation. Carry out special tasks at Management's direction. Provide training to other departments about how best to use the systems available within the business. Required Background: Strong technical knowledge of Microsoft s Server Operating Systems 2012/2016/2019. Strong technical knowledge of Microsoft s Client Operating Systems, primarily Windows 10/11. Good technical knowledge of Backup & DR services. Good knowledge of application support with MS Office and Office 365. Good knowledge of VoIP Telephony systems. Managing deployments / rollouts of IT systems and projects. Active Directory Group Policy and user and group administration. Excellent understanding of PC hardware set-up and configuration. Good knowledge of LAN/WAN networking. Ability to troubleshoot network issues. Ability to work under pressure. Ability to work as an individual and as part of a team. Ability to develop effective working relationships. Professional and confident. This fantastic role comes with an excellent basic salary and is accompanied by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Apr 16, 2024
Full time
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects within the businesses. Main Duties: Monitor Service Desk tickets and provide 2nd line onsite and remote support. Work to set KPI s to maintain the departments SLA to the business. Administer ICT Operational environments and services such as CUTE, CUSS. Provide incident and problem management for the IT operational systems including servers, desktop, network, software and more. Mentor and cross train team members on existing and new technologies. Document best practices and support procedures. Work with Project Managers to implement new projects to deliver new operational technology solutions. Develop and implement small projects to deliver new technology solutions. Produce systems documentation. Maintain inventory and asset configuration documentation. Carry out special tasks at Management's direction. Provide training to other departments about how best to use the systems available within the business. Required Background: Strong technical knowledge of Microsoft s Server Operating Systems 2012/2016/2019. Strong technical knowledge of Microsoft s Client Operating Systems, primarily Windows 10/11. Good technical knowledge of Backup & DR services. Good knowledge of application support with MS Office and Office 365. Good knowledge of VoIP Telephony systems. Managing deployments / rollouts of IT systems and projects. Active Directory Group Policy and user and group administration. Excellent understanding of PC hardware set-up and configuration. Good knowledge of LAN/WAN networking. Ability to troubleshoot network issues. Ability to work under pressure. Ability to work as an individual and as part of a team. Ability to develop effective working relationships. Professional and confident. This fantastic role comes with an excellent basic salary and is accompanied by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
IT Deployment Engineer Our client a large private sector organisation who provide support to NHS organisations require a IT Support Technician to provide deployment IT support and work on IT refresh/upgrades and installation work. This is an excellent opportunity to join a busy IT function and support the NHS. Candidates must have 3 years plus desktop support experience within a Windows environment with excellent client facing skills and capable of working in a team environment. Skills Require: Desktop Support Experience, Strong IT Deployment skills, Strong Customer stakeholder skills, Windows 10. Note: Travel in the local area to various sites in Kent will be required with expenses paid, candidates must be based in Kent. Inside of IR35 Skills: Windows 10, Desktop Engineer, Desktop Support, IT Support, Windows, Technical Support Engineer. IT Technician, NHS, IT Support Technician People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 16, 2024
Contractor
IT Deployment Engineer Our client a large private sector organisation who provide support to NHS organisations require a IT Support Technician to provide deployment IT support and work on IT refresh/upgrades and installation work. This is an excellent opportunity to join a busy IT function and support the NHS. Candidates must have 3 years plus desktop support experience within a Windows environment with excellent client facing skills and capable of working in a team environment. Skills Require: Desktop Support Experience, Strong IT Deployment skills, Strong Customer stakeholder skills, Windows 10. Note: Travel in the local area to various sites in Kent will be required with expenses paid, candidates must be based in Kent. Inside of IR35 Skills: Windows 10, Desktop Engineer, Desktop Support, IT Support, Windows, Technical Support Engineer. IT Technician, NHS, IT Support Technician People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Desktop Support Engineer Salary: 28,000 + company benefits Location: Avonmouth, Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 16, 2024
Full time
Desktop Support Engineer Salary: 28,000 + company benefits Location: Avonmouth, Bristol Duties and responsibilities: 1st line resolution of user reported issues Troubleshooting Windows operating system, and application issues Configure and deploy laptop and Apple Mobile devices Basic MDM administration of Apple Devices Supporting deployment and update of software Troubleshoot hardware and software faults Install and configure new end user devices to company standards Good customer facing skills and ability to prioritise your workload are also key aspects of the role. Desired skills and experience: Experience and/or Qualifications in an IT support role Experience with Windows 10 and Apple iPhone iOS/iPadOS Experience with MS O365 Packages Experience with Active Directory and group policies Ability to maintain a high degree of customer service for all support queries Proactive approach, ability to prioritise and manage own workload Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.