Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Ready to maximise your potential?
C&C Group supplies software solutions and services to almost every energy and water company throughout Great Britain.
We are at the dawn of an exciting new era with Smart Grids, as well as Market-wide Half Hourly Settlement (MHHS), which will be one of the biggest changes to the electricity industry to date. This means we are on the lookout for exceptional talent to join our team, as we expand our reach as well as our goals.
Technology is the essence of what we do, but our people make us who we are.
What will I get to do?
We are looking for a highly motivated and experienced Project Manager, who will be responsible for delivering multiple, concurrent, software development projects of varying size and complexity.
Drawing on project delivery and managerial experience, you will work with various stakeholders to ensure projects are delivered on time, in scope, and within budget to meet an expanding change portfolio and new customer requirements.
You can be a part of this very exciting and crucial time for C&C Group and work to ensure we continue to deliver excellence!
What will my day look like?
You will bring your enthusiasm and motivation, alongside your project management skills to:
Lead projects on behalf of C&C Group, liaising directly with both internal and external customers
Manage projects varying in size, from small and medium sized change requests to existing software products, through to larger changes and implementation of new software products.
Manage the delivery of multiple projects running concurrently to multiple customers, adopting best practice project management techniques to achieve project deliverables.
Maintaining communication between project team members and stakeholders via meetings and reporting.
Work directly with our internal Development, Test, Infrastructure, and Security Teams, as well as external parties to develop and revise detailed project plans based on requirements and changing needs.
Work with other Project Managers overseeing and co-ordinating cross-functional initiatives to ensure that time, cost, and quality parameters are monitored and managed.
Monitor project performance to ensure timely delivery, and perform ongoing reviews of project statuses, identify potential project risks, and recommend and implement risk mitigation solutions as approved and as appropriate.
Ensure that all project deliveries are consistent with C&C Group’s ISMS Policies and Procedures.
Report to the Head of Project Management.
More about you
You must have:
Relevant Project Management qualification.
Demonstrable experience of project delivery, ideally covering all aspects of the software development lifecycle, and managing the delivery of complex business and IT change.
Be able to utilise proven project management techniques.
Be able to provide evidence of project planning of medium to large software projects and be proficient in the use of formal scheduling tools.
Demonstrable experience of managing a diverse change portfolio with concurrent initiatives.
Be creative and correctly use the range of resources available in an efficient, engaging, and successful way.
Excellent communication skills with experience of engaging and managing third parties and can assimilate information quickly and accurately.
Experience of producing compelling presentation material at pace, adjusting communication styles to suit different audiences.
Experience of working in a matrix management environment.
Good team player.
Must be able to travel between C&C Group offices and to customer locations, when required.
Nice to have:
Experience in the utilities sector would be beneficial.
Remote Working?
We want our employees to perform at their best, so we offer a flexible working model which means you decide where you want to work.
Want to work from home to meet your deadline in peace? You can do that.
Want to bounce ideas off your colleagues or go for a team lunch? We have comfortable and relaxed offices with fruit, snacks, and hot and cold drinks available; to keep you fuelled for working.
The expectation is to be in the office for 2 days a week to ensure you get up to speed and collaborate with colleagues.
A Company to be proud of
Be more than just a number. As a small to medium sized company, we make it our mission to ensure every employee feels valued and knows that their contribution makes a difference. We want everyone to work in a place where they can thrive, and feel empowered to be themselves, which is why we encourage a diverse, fair, and open workforce.
We offer flexible working to help employees work to their full potential. We also understand that flexibility goes beyond the place of work, and we are here to support our employees in any way we can, including having Mental Health First Aiders on hand to help with more challenging times.
We strive for continuous improvement in how we work, our products and services, our working environments and culture, and our impact on the environment, and we actively encourage our employees to tell us how.
Benefits and Rewards include:
Comprehensive private healthcare for you and your family, including optical and dental, as well as extra cancer care cover and access to mental health support
Employee Assistance Programme
25-27 days holiday, plus public holidays of course
Payroll Giving Scheme – We will match donations made to your chosen charity!
A generous monthly team social budget
Fruit, snacks, and drinks when working in our offices
Electric Vehicle Scheme
Ride to Work Scheme
Extra days annual leave for your wedding/civil partnership
Free on-site car parking
How do I join the C&C Group team?
If this advert sparks excitement as well as matches your aspirations and skills, then apply today!
If this isn’t the right role for you but you would love to work for C&C Group, then please get in touch. We are always looking for clever, smart, innovative, and motivated talent.
Jan 31, 2023
Full time
Ready to maximise your potential?
C&C Group supplies software solutions and services to almost every energy and water company throughout Great Britain.
We are at the dawn of an exciting new era with Smart Grids, as well as Market-wide Half Hourly Settlement (MHHS), which will be one of the biggest changes to the electricity industry to date. This means we are on the lookout for exceptional talent to join our team, as we expand our reach as well as our goals.
Technology is the essence of what we do, but our people make us who we are.
What will I get to do?
We are looking for a highly motivated and experienced Project Manager, who will be responsible for delivering multiple, concurrent, software development projects of varying size and complexity.
Drawing on project delivery and managerial experience, you will work with various stakeholders to ensure projects are delivered on time, in scope, and within budget to meet an expanding change portfolio and new customer requirements.
You can be a part of this very exciting and crucial time for C&C Group and work to ensure we continue to deliver excellence!
What will my day look like?
You will bring your enthusiasm and motivation, alongside your project management skills to:
Lead projects on behalf of C&C Group, liaising directly with both internal and external customers
Manage projects varying in size, from small and medium sized change requests to existing software products, through to larger changes and implementation of new software products.
Manage the delivery of multiple projects running concurrently to multiple customers, adopting best practice project management techniques to achieve project deliverables.
Maintaining communication between project team members and stakeholders via meetings and reporting.
Work directly with our internal Development, Test, Infrastructure, and Security Teams, as well as external parties to develop and revise detailed project plans based on requirements and changing needs.
Work with other Project Managers overseeing and co-ordinating cross-functional initiatives to ensure that time, cost, and quality parameters are monitored and managed.
Monitor project performance to ensure timely delivery, and perform ongoing reviews of project statuses, identify potential project risks, and recommend and implement risk mitigation solutions as approved and as appropriate.
Ensure that all project deliveries are consistent with C&C Group’s ISMS Policies and Procedures.
Report to the Head of Project Management.
More about you
You must have:
Relevant Project Management qualification.
Demonstrable experience of project delivery, ideally covering all aspects of the software development lifecycle, and managing the delivery of complex business and IT change.
Be able to utilise proven project management techniques.
Be able to provide evidence of project planning of medium to large software projects and be proficient in the use of formal scheduling tools.
Demonstrable experience of managing a diverse change portfolio with concurrent initiatives.
Be creative and correctly use the range of resources available in an efficient, engaging, and successful way.
Excellent communication skills with experience of engaging and managing third parties and can assimilate information quickly and accurately.
Experience of producing compelling presentation material at pace, adjusting communication styles to suit different audiences.
Experience of working in a matrix management environment.
Good team player.
Must be able to travel between C&C Group offices and to customer locations, when required.
Nice to have:
Experience in the utilities sector would be beneficial.
Remote Working?
We want our employees to perform at their best, so we offer a flexible working model which means you decide where you want to work.
Want to work from home to meet your deadline in peace? You can do that.
Want to bounce ideas off your colleagues or go for a team lunch? We have comfortable and relaxed offices with fruit, snacks, and hot and cold drinks available; to keep you fuelled for working.
The expectation is to be in the office for 2 days a week to ensure you get up to speed and collaborate with colleagues.
A Company to be proud of
Be more than just a number. As a small to medium sized company, we make it our mission to ensure every employee feels valued and knows that their contribution makes a difference. We want everyone to work in a place where they can thrive, and feel empowered to be themselves, which is why we encourage a diverse, fair, and open workforce.
We offer flexible working to help employees work to their full potential. We also understand that flexibility goes beyond the place of work, and we are here to support our employees in any way we can, including having Mental Health First Aiders on hand to help with more challenging times.
We strive for continuous improvement in how we work, our products and services, our working environments and culture, and our impact on the environment, and we actively encourage our employees to tell us how.
Benefits and Rewards include:
Comprehensive private healthcare for you and your family, including optical and dental, as well as extra cancer care cover and access to mental health support
Employee Assistance Programme
25-27 days holiday, plus public holidays of course
Payroll Giving Scheme – We will match donations made to your chosen charity!
A generous monthly team social budget
Fruit, snacks, and drinks when working in our offices
Electric Vehicle Scheme
Ride to Work Scheme
Extra days annual leave for your wedding/civil partnership
Free on-site car parking
How do I join the C&C Group team?
If this advert sparks excitement as well as matches your aspirations and skills, then apply today!
If this isn’t the right role for you but you would love to work for C&C Group, then please get in touch. We are always looking for clever, smart, innovative, and motivated talent.
AEJ Consulting Ltd
Letchworth Garden City, Hertfordshire
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Mar 29, 2024
Full time
My client is a growing technology organisation which focuses on providing innovative software solutions to streamline complexities, automate repetitive tasks, and enhances productivity. They are seeking an experience IT manager who specialize in Microsoft and third party systems to oversee the management of their IT systems. You will also be leading a team of IT professionals, managing vendor relationships, as well as ensuring the efficient and secure operation of their technology infrastructure. Responsibilities: Microsoft Systems Administration: Overseeing the administration of Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server and Sharepoint, ensuring the stability, security and performance of these systems through proactive monitoring, maintenance and troubleshooting. Third Party System Administration: Managing the administration of third-party applications and systems, which are critical to their business operations (e.g. ERP and CRM systems, collaboration tools, cybersecurity solutions etc.). You will also be collaborating with vendors and internal stakeholders to ensure system configuration is fully optimized as much as possible, as well as resolving issues and implementing upgrades. Vendor Management: Developing and maintaining strong relationships with technology vendors and service providers. You will also be negotiating contracts, SLA's, as well as pricing, to ensure cost-effective solutions that meet their needs, and monitoring vendor performance, resolving disputes, as well as driving continuous improvement throughout service delivery. Team leadership: Leading and mentoring a team of IT professionals, including system administrators, network engineers and support staff. You will also be providing guidance, training and professional development opportunities to enhance team capabilities, as well as creating a culture of collaboration and accountability. Strategic planning: Working closely with senior management in developing IT strategies, roadmaps and budgets that are aligned to business objectives, alongside identifying opportunities to leverage technology for competitive advantage, improving operational efficiency, as well as mitigating cybersecurity risks. Security and Compliance: Implementing and enforcing IT security policies, procedures, and controls to protect data and systems from cyber threats and regulatory compliance requirements. Also staying updated on industry best practices and emerging threats to keep enhancing security posture. Project management: Overseeing IT projects from inception to completion, ensuring they are delivered on time, within budget, as well as according to specifications. Also coordinating resources, managing risks, and communicate progress/updates to stakeholders, to thoroughly ensure successful project outcomes. Technical support: Being a point of escalation for complex technical issues, as well as providing hands-on-support whenever needed. Collaborating extensively with the IT support team to ensure timely resolution of user requests and incidents, whilst also maintaining high levels of customer satisfaction. Qualifications and experience At least five years of proven experience in IT management roles, with a primary focus on Microsoft systems administration, third party application support and administration, alongside vendor management. Be very technically proficient in Microsoft technologies, such as Windows Server, Active Directory, Exchange Server, SQL Server, and SharePoint. Have experience managing third party applications, such as ERP and CRM systems, alongside cybersecurity solutions. Demonstrated success in negotiating vendor contracts, managing vendor relationships, as well as optimizing vendor performance. Possessing excellent leadership and team building skills, having the ability to motivate and develop high performing teams. Have a solid understanding of IT security principles, complains requirements, and risk management practices. Have project management experience, including planning, execution and stakeholder communication. Be an excellent communicator, both written and verbal, having the ability to convey technical concepts to non-technical stakeholders as effectively as possible. Possess relevant certifications, such as Azure Administration Associate, Azure Solutions Architect, or ITIL certifications (desirable but not essential). Have a bachelor's degree in information technology (IT), Computer Science, or similar field.
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Mar 29, 2024
Full time
Position: Junior Service Desk Analyst Reporting to: IT Service Desk Manager Role Overview Our Junior Service Desk Analyst will be working within a dynamic Service Delivery Team, to deliver 1st and 2nd line support to our varied portfolio of clients comprising of property, retail, financial services, and healthcare sectors. The role encompasses providing our clients with quality face-to-face and remote IT support, as well as assisting our clients with on-boarding activities, using a broad range of systems and purpose-built toolsets. The successful Junior Service Desk Analyst will have the opportunity to further develop their career managing projects such as hardware refreshes and proactive renewals as well as exposure to working alongside senior Project Engineers on project delivery. Passionate about Technology and Customer Service, our Junior Service Desk Analyst will be responsible for taking ownership of and troubleshooting incidents, predicting possible wider issues, building relationships with key stakeholders and working with and escalating to other members of the team. Our Junior Service Desk Analyst would benefit from at least 1 year working at an MSP or in-house IT department and will have a good understanding of core IT concepts, preferably working towards appropriate qualifications such as A+, Network+, and Microsoft certifications. Understanding core infrastructure such as routers, firewalls, switches, WAPs, TCP/IP, DNS DHCP is essential, and awareness of the cyber security landscape is an advantage. We are looking for a team member who wants to commit to learning and delivering an exceptional experience to our client base. Strong communication skills both written and verbal are essential for this role. Key Responsibilities: Dealing with 1st line assigned tickets, providing support over multiple channels Responding efficiently to support requests over a variety of channels (e-mail, phone and ticketing system) Troubleshooting, fixing and escalating incidents as required, ensuring they are resolved within customer service level agreements or against key performance indicators Accurately classifying, logging, and keeping tickets up to date using our internal ticketing tool Providing an excellent customer experience at all times Conducting personal queue and ticket triage, escalating as and when required using internal processes Liaising with partners and third-party vendors to resolve customer issues Attending client sites to support current customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers and 3rd party applications Conducting onsite work as and when required (such as onsite support, project support/assistance, system deployment etc.) Knowledge, Skills & Experience Required: Essential Some experience of Active Directory, Group Policy, Office 365, SharePoint, backup solutions, antivirus software, and networking Familiar in Office 365 Administration, creating groups, distribution lists, setting forward rules, viewing and checking SharePoint permissions and basic troubleshooting, for example running mail trace or performing security checks such as last sign in or checking for suspicious activity. Confident in troubleshooting basic Windows OS/MAC OSX issues, checking for Windows updates and understanding how these are delivered (, GPO, 3rd party tools), performing system restores and using vendor diagnostic tools and you will be experienced with replacing hardware components (SSD, RAM etc) while being considerate to data backup and the impact to the user. Understanding of security products and the cyber threat landscape; Ability to think ahead and anticipate problems, issues and solutions and work under pressure to meet deadlines Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Desirable Being able to demonstrate a commitment to learning new technologies either by ongoing certifications or personal interest projects Person Specification: Excellent verbal and written communication is essential as well as the ability to communicate with clients to determine their needs and explain complex issues to differing skill levels Excellent time management and organisational skills and the ability to work autonomously is essential The requires you to work shift pattern between 8am-6pm.
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: £50,000 to £55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: £50,000 to £55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role - IT Infrastructure and Network Manager Location - Nottingham Salary - Up to 55,000 My client is Britain's No.1 company for when it comes to specialist tools and machinery, and they are looking for an IT Infrastructure and Network Manager to join their team in Nottingham during such an exciting time in the company's history! The successful post-holder will act as a technical resource within IT department and play a key role in managing and maintaining the companies existing Infrastructure and Network requirements, whilst also implementing and designing projects, development, an both short and long term strategic plans across the business. Furthermore, day to day Management of the IT Support Team is required, hence why previous IT Manager/Team Lead experience is desirable. The successful candidate will also work closely with the existing customer base, hence why it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented. This is a genuine career opportunity for a talented IT Infrastructure and Network Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role - IT Infrastructure and Network Manager Location - Nottingham Salary - Up to 55,000 My client is Britain's No.1 company for when it comes to specialist tools and machinery, and they are looking for an IT Infrastructure and Network Manager to join their team in Nottingham during such an exciting time in the company's history! The successful post-holder will act as a technical resource within IT department and play a key role in managing and maintaining the companies existing Infrastructure and Network requirements, whilst also implementing and designing projects, development, an both short and long term strategic plans across the business. Furthermore, day to day Management of the IT Support Team is required, hence why previous IT Manager/Team Lead experience is desirable. The successful candidate will also work closely with the existing customer base, hence why it is imperative that any work completed results in infrastructure, systems, and services, being reliable, scalable, secure, efficient, well-controlled and documented. This is a genuine career opportunity for a talented IT Infrastructure and Network Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: 50,000 to 55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Office Angels are currently recruiting for an IT Project and Support Engineer for our client based in Ascot. Role: IT Project and Support Engineer Location: Ascot - Office Based Salary: 50,000 to 55,000 per annum 35 hours per week. Salary dependent on experience. Pension scheme with Aviva. Employee Assistance programme. On site parking Annual Staff Allowance on Products Discounted Rates at Company Owned Salon Your Birthday as Approved Annual Leave 20 days Annual Leave + Bank Holidays + 5 days between Christmas and New Year The Role: My client is looking to bring onboard an IT Specialist to support the IT Manager and enhance their IT infrastructure, ensuring robust network performance and security. The ideal candidate will have a strong background in IT project management, system maintenance and technical support. Support the IT Manager in defining and agreeing project scope, outputs, and timescale, quality and cost criteria to ensure business requirements are understood and agreed. Defining and establishing the project structure, roles and teams within departments to ensure efficient and effective systems upgrade, project delivery, reporting to management on progress. Maintain and upgrade IT infrastructure, including network, routers, and firewalls. Troubleshoot and resolve network issues and Adaptive Defense 360 system concerns. Ensure network security and manage securities on routers and firewalls. Address issues related to the company's systems and provide IT support to staff. Maintain and develop SharePoint, Compliance, Exchange, and Team sites. Administer the company's Microsoft 365 tenant and setup. Manage Active Directory users, permissions, and policies. Deploy IT hardware and set up profiles using iTunes. Resolve issues with phone systems, including mobile devices. Support franchisees with IT-related issues. Create test environments for software system development and improvement. Assist with ad hoc IT requirements as directed by the IT Manager. Travel within a working day-usually to the Warehouse in Swindon, absence from home overnight and overseas travel is occasionally required. The ideal candidate: Proven experience with project planning from conception to delivery. Experience in establishing project structures, roles, and teams for efficient project delivery. Significant experience in hardware, operating systems, and software. Background in computer operations, technical support, systems programming, and project management. Desirable experience with Sage X3 ERP and Datalinx software systems. Proficiency with Microsoft 365 Admin Roles, SharePoint, Securities, Compliance, Teams, and Exchange. Knowledge of Microsoft Group Policy, Installation Rollout, and InTunes. Familiarity with web-based hosting, data integration, websites, and SSL certifications. Skilled in setting network and SharePoint permissions. Competence with SQL management and scripting. Ability to define and agree on project scope, outputs, timescale, quality, and cost criteria. Experience in establishing project structures, roles, and teams for efficient project delivery. If you are interested in this position, please send your CV to Morgan Lay at (url removed) or alternatively please apply online. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Role - IT Manager Location - Nottingham Salary - 40,000 - 50,000 GBP A brilliant opportunity to work for one of the best UK retailers in their sector, my client is seeking an ambitious and passionate IT Manager to join the team, located in their Nottingham office. The successful candidate will operate heavily across the companies Network and Infrastructure sector, whilst also managing a small team across their Helpdesk, where they will mentor, develop and act as an escalation point. The role will also involve acting as the companies focal point across various excitng, and upcoming projects, where they will be involved from start to finish across the planning, developing, strategy and implementation. This is a genuine career opportunity for a talented IT Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Role - IT Manager Location - Nottingham Salary - 40,000 - 50,000 GBP A brilliant opportunity to work for one of the best UK retailers in their sector, my client is seeking an ambitious and passionate IT Manager to join the team, located in their Nottingham office. The successful candidate will operate heavily across the companies Network and Infrastructure sector, whilst also managing a small team across their Helpdesk, where they will mentor, develop and act as an escalation point. The role will also involve acting as the companies focal point across various excitng, and upcoming projects, where they will be involved from start to finish across the planning, developing, strategy and implementation. This is a genuine career opportunity for a talented IT Manager who is experienced in Windows Server, Systems Implementation & Designing, Management, Installations, Configurations, Hardware and Software Deployment, and Security. On offer is a key position working on a broad range of the latest technology, with a team of talented colleagues. Your key responsibilities will consist of - Installation, configuration, maintenance, and support of infrastructure and systems Offer expertise within the team for the resolution of all technical incidents and problems Proactive Management of the IT and Networking Team Instigate and orchestrate changes to infrastructure and systems, in line with change control processes Facilitate and typically lead, the management of medium/large technical projects and complex work packages into business as usual operations Support, coach and mentor the more junior members of the team, leading by example Contribute with ideas and suggestions on continuous service improvement Develop, produce and maintain IT documentation and following IT procedures as required Desired Skills and Experience - Strong knowledge or understanding in these key areas - Microsoft Server technologies; MS Server, Active Directory Services, Group Policy, Windows Remote Desktop Server Hardware: HPE & Dell Servers. Microsoft Azure, Office 365 Backup/Archiving technologies; Veeam Backup and Replication Server Networking including TCP/IP, DNS, WINS, DHCP System and Excellent analytical and problem-solving skills to achieve prompt resolution Strong experience of incident and problem management including 3rd party service providers Capable of managing concurrent projects Job Types: Full-time, Permanent If you are interested in this role and believe that you would make a great fit, then please get in touch as soon as possible by sending an up-to-date version of your CV in response to this email. Thank you. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
Mar 29, 2024
Full time
You will like Leading IT solutions from Camberley, Surrey HQ with hybrid , for vibrant, fast-paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from major global brands such as Microsoft, HP and Cisco. They are part of a well-financed group company and this role is based in modern, stylish offices in Cambereley, alongside work from client sites (local) and the opportunity to work from home too. You will like The Senior Technical Engineer/Technical Lead job itself where you will provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. More specifically: Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth You will have To be successful as the Senior Technical Engineer/Technical Lead your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Plus you will have a healthy mix of the following: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management - Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures You will get As Senior Technical Engineer/Technical Lead , you will enjoy a competitive salary £45-55k, negotiable upon experience, pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based. You can apply To Senior Technical Engineer/Technical Lead by pushing the button on this job posting (recommended), or by sending CV in confidence to UK_MS
As an IT Manager, are you hands on and looking for more autonomy as well as a role where you can play a key part in decision making? You have the chance to work with a well established UK wide group working across construction, building, property and investment. This a very exciting time to be joining their business as they have been experiencing year on year growth as well as forecasting further growth due to a high demand for their services. You will have an incredible opportunity to work with a highly talented small close net team in their HQ in Motherwell and will be heavily involved in shaping the success of their IT systems and infrastructure. On a daily basis, you will be working with a variety of technologies such as Windows Server, Office365, Active Directory, MS Intune and virtualisation tools such as Hyper-V. The ideal candidate for this position will he extremely hands on and approachable in servicing IT support and the improvement of technical operations. You're daily shift pattern will be 8-5 onsite; reaping great benefits of colleague engagement and a highly collaborative environment. Sound like you or someone you know? Please click 'apply' to submit you're interest. For more information, please get in touch today by calling (phone number removed), emailing me at (url removed) or messaging via LinkedIn - Nicholas Martin LinkedIn. I look forward to hearing from you!
Mar 28, 2024
Full time
As an IT Manager, are you hands on and looking for more autonomy as well as a role where you can play a key part in decision making? You have the chance to work with a well established UK wide group working across construction, building, property and investment. This a very exciting time to be joining their business as they have been experiencing year on year growth as well as forecasting further growth due to a high demand for their services. You will have an incredible opportunity to work with a highly talented small close net team in their HQ in Motherwell and will be heavily involved in shaping the success of their IT systems and infrastructure. On a daily basis, you will be working with a variety of technologies such as Windows Server, Office365, Active Directory, MS Intune and virtualisation tools such as Hyper-V. The ideal candidate for this position will he extremely hands on and approachable in servicing IT support and the improvement of technical operations. You're daily shift pattern will be 8-5 onsite; reaping great benefits of colleague engagement and a highly collaborative environment. Sound like you or someone you know? Please click 'apply' to submit you're interest. For more information, please get in touch today by calling (phone number removed), emailing me at (url removed) or messaging via LinkedIn - Nicholas Martin LinkedIn. I look forward to hearing from you!
Job Title: ICT Manager 2- months initial contract (possibility of a permanent position following a successful contract) Glasgow (hybrid-2 days a week minimum) Inside IR35 (Apply online only) per day I have partnered with an organisation based in Glasgow, looking for an ICT Manager to join their team on an initial interim basis. You will be responsible for providing hands-on support alongside managing their IT team. Responsibilities: Provide support to users across the organisation Hands-on experience of providing IT support- hardware and software troubleshooting Network technical support Oversee and manage the IT team Skillset: Active Directory/Group Policy Windows Servers- 7/8/10/11 Network experience- LAN/WAN technologies Infrastructure experience Microsoft applications- Office 365 This is an urgent position, interviewing this week and next, with an immediate start. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Contractor
Job Title: ICT Manager 2- months initial contract (possibility of a permanent position following a successful contract) Glasgow (hybrid-2 days a week minimum) Inside IR35 (Apply online only) per day I have partnered with an organisation based in Glasgow, looking for an ICT Manager to join their team on an initial interim basis. You will be responsible for providing hands-on support alongside managing their IT team. Responsibilities: Provide support to users across the organisation Hands-on experience of providing IT support- hardware and software troubleshooting Network technical support Oversee and manage the IT team Skillset: Active Directory/Group Policy Windows Servers- 7/8/10/11 Network experience- LAN/WAN technologies Infrastructure experience Microsoft applications- Office 365 This is an urgent position, interviewing this week and next, with an immediate start. In Technology Group Ltd is acting as an Employment Business in relation to this vacancy.
Urgent Infrastructure Delivery Manager - MUST HAVE AN ACTIVE SECURITY CLEARANCE Permanent Must have Financial Services experience A Delivery Manager is responsible for driving, leading and delivering: - Management of key technology deliverables, partnering with the business project manager, working within agreed processes, leading to successful delivery against plan. They will coordinate Technology activities and manage dependencies to deliver the required work packages across the project. Reporting Infrastructure progress against plans to the PM and managing / escalating exceptions to the PM and project governance boards Building key internal and external networks in order to hold effective negotiations Managing resource demand, securing commitments from all relevant Technology groups & providing effective reporting.
Mar 28, 2024
Contractor
Urgent Infrastructure Delivery Manager - MUST HAVE AN ACTIVE SECURITY CLEARANCE Permanent Must have Financial Services experience A Delivery Manager is responsible for driving, leading and delivering: - Management of key technology deliverables, partnering with the business project manager, working within agreed processes, leading to successful delivery against plan. They will coordinate Technology activities and manage dependencies to deliver the required work packages across the project. Reporting Infrastructure progress against plans to the PM and managing / escalating exceptions to the PM and project governance boards Building key internal and external networks in order to hold effective negotiations Managing resource demand, securing commitments from all relevant Technology groups & providing effective reporting.
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
Mar 28, 2024
Full time
Senior Technical Engineer/Senior Technical Lead £45-55k (negotiable) + pension and flexible benefits (hybrid working from office, client site and home) Now recruiting a Senior Technical Engineer to look after the needs of our clients. As part of a much larger group, we are a vibrant, fast paced technology company offering friendly and professional IT support, services and solutions, bringing corporate technology solutions from the major global brands such as Microsoft, HP and Cisco. This role is based in modern, stylish offices in Surrey, alongside work from client sites (local) and the opportunity to work from home too. Job Purpose: The Senior Technical Engineer/Technical Lead provides technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further. Operational Responsibilities: Reporting to the Technical Director, the Senior Technical Engineer/Senior Technical Lead s responsibilities include (but are not limited to): Having responsibility as the Senior Technical Engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint & Azure Environments Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given Assist the Client Account Managers in creation of Statement of Works (SoW) Support other Technical Leads and internal teams where needed to ensure success Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth Experience & Skills: Proven technical support experience in a similar environment Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies Experience of Azure Environment - Management, Design and Implementation Experience of Intune and Autopilot - Management, Design and Implementation Co-Pilot experience would be a bonus. Modern On-Premise infrastructure management Current Windows Server versions & services Remote Desktop Services, Session Host, Connection Broker experience beneficial Network Infrastructure - Management, Design and Implementation Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge Understanding of incident and problem management, change and configuration management Understanding and experience with customer SLAs and KPIs Able to quickly learn and demonstrate a genuine interest in new technologies Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures Professional Qualifications: Industry standard qualifications are desirable e.g. Microsoft, Cisco PAY, BENEFITS & WORKING HOURS £45-55k, negotiable upon experience; pension and flexible benefits. Working hours 9am-5:30pm, Mon-Fri, flexibility required to cover activities within core hours of 8am-6pm. Occasional out of hours working may be requested - work will be a hybrid of office, client site and home based.
BMS Commissioning Engineer Salary - 40k-60k London/South England Permanent Are you looking to progress within the BMS sector? Then look no further! A site based BMS Commissioning Engineer with a minimum of 2 years experience is key, as you will be working on high valued control systems on various sites within the construction group delivering major projects. With a busy 2024 inbound this is the perfect opportunity to progress with an ever growing company! The position will be best suited to someone who is driven with a passion to progress through their career. This is not something you will want to miss out on! The Role: Liaise positively and effectively with clients, sub-contractors, and other members of the team. Work closely with the Project Manager team to ensure commissioning objectives and project deadlines are achieved. Commission plant and equipment in line with the client's specification. Check and configure, and where necessary modify, project software and documentation. Implement panel modification when applicable. Undertake client system demonstrations and user training. Working remotely and reporting to the Technical Director, you will be responsible for the Precommissioning/Commissioning of the controls for all plant and equipment. Communicating regularly with the project management team, you will provide progress reports and identify snags and issues that are impeding the commissioning process. You will be required to liaise with the client and sub-contractors to ensure correct implementation of design is achieved. On completion of commissioning, you will be responsible for demonstrating, training and handing-over the system to the end client. Software and product training will be provided, however, previous experience with other control systems would be a benefit. Previous experience in the commissioning of all aspects of HVAC controls and building management systems is desirable. The ability to work independently or within a team is crucial and the knowledge of certain non-proprietary protocols such as BACnet , Modbus and mBus would be advantageous. Knowledge and experience of IT infrastructure and networking is also useful. A full UK driving licence will also be required. As a southern engineer most of the work will be within the London area, although you will be expected to cover projects across the South should the need arise. We operate nationally and therefore you may also be asked to operate outside of your base area from time to time. To apply for this fantastic opportunity, please contact Jonny Rossi on (phone number removed). ABOUT US Energi People are a privately owned global multi-disciplinary recruitment consultancy, established in 2002. We are one of the most experienced and successful recruitment consultancies in the built environment & have successfully helped some of the largest and most technically advanced building construction projects across the world be completed by bringing the best technical people in our industry together. We strive to help companies grow & careers flourish. Our Building Services consultancy team have in excess of 40 years recruitment experience within building services engineering recruitment within the UK & Internationally, including a previous building services design and project engineer as part of our dedicated, highly skilled & passionate team.
Mar 28, 2024
Full time
BMS Commissioning Engineer Salary - 40k-60k London/South England Permanent Are you looking to progress within the BMS sector? Then look no further! A site based BMS Commissioning Engineer with a minimum of 2 years experience is key, as you will be working on high valued control systems on various sites within the construction group delivering major projects. With a busy 2024 inbound this is the perfect opportunity to progress with an ever growing company! The position will be best suited to someone who is driven with a passion to progress through their career. This is not something you will want to miss out on! The Role: Liaise positively and effectively with clients, sub-contractors, and other members of the team. Work closely with the Project Manager team to ensure commissioning objectives and project deadlines are achieved. Commission plant and equipment in line with the client's specification. Check and configure, and where necessary modify, project software and documentation. Implement panel modification when applicable. Undertake client system demonstrations and user training. Working remotely and reporting to the Technical Director, you will be responsible for the Precommissioning/Commissioning of the controls for all plant and equipment. Communicating regularly with the project management team, you will provide progress reports and identify snags and issues that are impeding the commissioning process. You will be required to liaise with the client and sub-contractors to ensure correct implementation of design is achieved. On completion of commissioning, you will be responsible for demonstrating, training and handing-over the system to the end client. Software and product training will be provided, however, previous experience with other control systems would be a benefit. Previous experience in the commissioning of all aspects of HVAC controls and building management systems is desirable. The ability to work independently or within a team is crucial and the knowledge of certain non-proprietary protocols such as BACnet , Modbus and mBus would be advantageous. Knowledge and experience of IT infrastructure and networking is also useful. A full UK driving licence will also be required. As a southern engineer most of the work will be within the London area, although you will be expected to cover projects across the South should the need arise. We operate nationally and therefore you may also be asked to operate outside of your base area from time to time. To apply for this fantastic opportunity, please contact Jonny Rossi on (phone number removed). ABOUT US Energi People are a privately owned global multi-disciplinary recruitment consultancy, established in 2002. We are one of the most experienced and successful recruitment consultancies in the built environment & have successfully helped some of the largest and most technically advanced building construction projects across the world be completed by bringing the best technical people in our industry together. We strive to help companies grow & careers flourish. Our Building Services consultancy team have in excess of 40 years recruitment experience within building services engineering recruitment within the UK & Internationally, including a previous building services design and project engineer as part of our dedicated, highly skilled & passionate team.
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
T3/Implementation Engineer - 80,000 (DOE) - Bracknell - Hybrid Working! Role : T3/Implementation Engineer Location : Bracknell Salary : 70,000 - 80,000 + Unbelievable Benefits! Interviewing Immediately - Apply Now Fancy working for a global IT company who have branches in the US, UK, Germany and many more? My client are looking for a technical and personable character to join their ever growing team who is going to hit the ground running. Responsibilities: Work customer incidents and consultations that have been escalated from the Tier 2 team. Perform analysis and troubleshooting of Spectra Logic products in customer environments. Identify possible product/service/process quality issues affecting the field and bring them to the attention of the Support Manager(s) and Dev Engineering, via the defined RFA escalation process. Take corrective action to provide timely resolution of technical problems affecting customer experience. Availability for Scheduled Installation Deployments and Preventative Maintenance engagements, as well as short notice Fly-and-Fix travel to customer sites when required for onsite support. Use gathered information to initiate and manage product or process improvements. Attend cross-functional meetings geared toward improving product quality, discussing product changes, and prioritizing enhancements and bug fixes. Manage and organize the collection, verification, and dissemination of product technical information (specifically the Support Confluence space). Requirements: Advanced knowledge of Storage Hardware (Tape, Disk), Backup Applications, Servers, SAN, Cloud, plus Windows and Unix/Linux Operating Systems. Experience with controlling situations with displeased customers, leading to potentially stressful and time consuming resolution paths of customer issues. Ideal candidates will possess excellent troubleshooting skills utilizing logical processes and possess the ability to learn new technical concepts quickly. Excellent written and verbal communications skills. Detail oriented, with creative problem-solving skills. Strong interpersonal skills, with ability to communicate at all organizational levels. Good organizational and time management skills, a strong work-ethic in addition to a positive attitude are required. Ability to work on multiple projects while adapting to shifting priorities. Please do not hesitate and apply today, I am looking to move very fast with this position. This role would be suitable for: IT Field Engineer, IT Apprentice, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, 3rd line, IT Engineer, Internal IT Support, Remote IT Support Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Manager Glasgow/Hybrid 40,000 - 50,000 Are you an experienced IT Manager looking to lead technology initiatives for a prominent company in Glasgow? We are actively seeking a talented individual to spearhead IT strategies, drive innovation, and contribute to the success of a leading financial organization. Day-to-Day: Leading and managing the IT team to ensure the efficient operation of systems. Collaborating with key stakeholders to align IT strategies with overall business objectives. Managing and optimizing IT infrastructure, ensuring reliability and security. Spearheading technology projects and initiatives from concept to completion. Tech Stack: Active Directory Office 365 Windows Server Networking (Routers/Switches) Mobile Device Management Hardware support Benefits: 35 Days of paid annual leave Professional development opportunities with support for certifications. A collaborative and inclusive workplace culture. Health and wellness initiatives. Pension scheme and additional perks. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
IT Manager Glasgow/Hybrid 40,000 - 50,000 Are you an experienced IT Manager looking to lead technology initiatives for a prominent company in Glasgow? We are actively seeking a talented individual to spearhead IT strategies, drive innovation, and contribute to the success of a leading financial organization. Day-to-Day: Leading and managing the IT team to ensure the efficient operation of systems. Collaborating with key stakeholders to align IT strategies with overall business objectives. Managing and optimizing IT infrastructure, ensuring reliability and security. Spearheading technology projects and initiatives from concept to completion. Tech Stack: Active Directory Office 365 Windows Server Networking (Routers/Switches) Mobile Device Management Hardware support Benefits: 35 Days of paid annual leave Professional development opportunities with support for certifications. A collaborative and inclusive workplace culture. Health and wellness initiatives. Pension scheme and additional perks. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . technology group - uk . com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Job Title: Senior Systems Engineer Location : Remote Salary: Competitive. Job type: Full Time, Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This position provides white glove support to our premium service client base in the Financial Market Line of business. You will be working with a team of Engineers responsible for assisting customers with gathering server and OS (primarily linux) requirements, building servers and deploying them to datacenters across the world. In addition, this position will support both server hardware and Linux OSs in the field and be proactive about alerting the customer to potential server performance issues and recommending / implementing solutions. Responsibilities: Primary Duties and Responsibilities: Engage with clients regarding new server/service implementations, as well as plan and execute the delivery of these requests Act as primary contact for client representatives for support-related incidents and scheduled check-in meetings Perform support and maintenance on an as-needed basis outside of normal office hours Build and deploy new systems for customers Continuously improve the tools and processes related to creation, deployment and support/monitoring of customer servers Document all client requests, with step-by-step instructions for the implemented solution Qualifications: 10+ years' experience managing Unix-like systems (Red Hat, CentOS preferred) Demonstrated skills in decision making/judgement and initiative Excellent technical writing skills required Capable of working both independently and within a team Experience with common Linux programming/scripting languages. Python strongly preferred. Good experience with various servers and manufacturers (Dell, HP, Supermicro) Understanding of filesystems, volume managers, raid concepts. (ZFS, LVM, MD, XFS, EXT4) Experience with forensic applications (e.g. Sysdig, Auditd, Wireshark, ELK stack), and deep analysis into performance-related issues Advanced understanding of network concepts, particularly VLANS, multicast, and static routing Experience with an automation engine, such as Ansible, Puppet, or Chef Optional Desired Qualifications: Ansible experience strongly preferred Ubuntu, KVM, OpenStack, Docker, Kubernetes experience preferred Exposure to other facets of IT (Information Technology) helpful Familiarity with audited environments preferred Education and Certifications: Bachelor's degree or equivalent experience required ITIL certification preferred If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job title of; Systems Engineer Lead, Senior Linux Systems Engineer, Senior Infrastructure Engineer, SIP, AWS Systems Engineer, Senior IT Infrastructure Systems Engineer, Senior Technical Developer, Senior Systems Developer, also may be considered for this role.
Mar 28, 2024
Full time
Job Title: Senior Systems Engineer Location : Remote Salary: Competitive. Job type: Full Time, Permanent. An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview: This position provides white glove support to our premium service client base in the Financial Market Line of business. You will be working with a team of Engineers responsible for assisting customers with gathering server and OS (primarily linux) requirements, building servers and deploying them to datacenters across the world. In addition, this position will support both server hardware and Linux OSs in the field and be proactive about alerting the customer to potential server performance issues and recommending / implementing solutions. Responsibilities: Primary Duties and Responsibilities: Engage with clients regarding new server/service implementations, as well as plan and execute the delivery of these requests Act as primary contact for client representatives for support-related incidents and scheduled check-in meetings Perform support and maintenance on an as-needed basis outside of normal office hours Build and deploy new systems for customers Continuously improve the tools and processes related to creation, deployment and support/monitoring of customer servers Document all client requests, with step-by-step instructions for the implemented solution Qualifications: 10+ years' experience managing Unix-like systems (Red Hat, CentOS preferred) Demonstrated skills in decision making/judgement and initiative Excellent technical writing skills required Capable of working both independently and within a team Experience with common Linux programming/scripting languages. Python strongly preferred. Good experience with various servers and manufacturers (Dell, HP, Supermicro) Understanding of filesystems, volume managers, raid concepts. (ZFS, LVM, MD, XFS, EXT4) Experience with forensic applications (e.g. Sysdig, Auditd, Wireshark, ELK stack), and deep analysis into performance-related issues Advanced understanding of network concepts, particularly VLANS, multicast, and static routing Experience with an automation engine, such as Ansible, Puppet, or Chef Optional Desired Qualifications: Ansible experience strongly preferred Ubuntu, KVM, OpenStack, Docker, Kubernetes experience preferred Exposure to other facets of IT (Information Technology) helpful Familiarity with audited environments preferred Education and Certifications: Bachelor's degree or equivalent experience required ITIL certification preferred If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the relevant experience or job title of; Systems Engineer Lead, Senior Linux Systems Engineer, Senior Infrastructure Engineer, SIP, AWS Systems Engineer, Senior IT Infrastructure Systems Engineer, Senior Technical Developer, Senior Systems Developer, also may be considered for this role.
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Mar 28, 2024
Full time
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Major Recruitment are currently recruiting for an IT Manager, to join an established FMCG business. As part of the ongoing growth plan, as IT Manager you will be an integral part of the Leadership Team. Job Description IT Manager As IT Manager you will be pivotal in IT Manager to develop and implement IT best practices. Overseeing the IT function which is responsible for the smooth running of production and administration computer systems. Ensuring maximum efficiency for users and the business. Salary Circa 40,000 dependent on experience, plus bonus and benefits On site role, Monday - Friday Key Responsibilities as IT Manager: Work with senior management to determine and lead the IT strategy for the business. Confident in managing IT budgets and resources effectively. Management of IT team, 1-1's, performance reviews, KPIs, return to works, training and development. Monitor the performance and quality to ensure all team members are following defined operational processes for call and ticket management. Implementing security protocols and procedures to prevent potential threats. Assessing, monitoring and upgrading business systems and processes. Liaising with vendors and 3rd parties. Managing and deploying IT projects. Skills and Qualifications as IT Manager Manage and maintain Cisco network infrastructure. Management of Hyper V virtualized server platform. Management of WatchGuard Firewalls and VPN. Knowledge of VLAN management and routing. Understand and maintain Active Directory, DHCP, Group Policy, DNS Services. Responsible for network security and best practices including policy writing on disaster recovery, Understanding of network topology, backup solutions. Understanding and management Unifi controller, access points and Wi-Fi. Understanding and management of Hikvision CCTV systems. Understanding and management of Avaya phone system. Excellent experience and understanding of full Microsoft environment including a wide understanding of Microsoft Office 365 email platform. Knowledge on SQL data bases and report builder. Knowledge of print services, deployment, setup and maintain. Knowledge and understanding on Sage payroll, Sage 200 and ADP. Understanding of ERP processes and requirements. Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities. INDSS
Mar 28, 2024
Full time
Major Recruitment are currently recruiting for an IT Manager, to join an established FMCG business. As part of the ongoing growth plan, as IT Manager you will be an integral part of the Leadership Team. Job Description IT Manager As IT Manager you will be pivotal in IT Manager to develop and implement IT best practices. Overseeing the IT function which is responsible for the smooth running of production and administration computer systems. Ensuring maximum efficiency for users and the business. Salary Circa 40,000 dependent on experience, plus bonus and benefits On site role, Monday - Friday Key Responsibilities as IT Manager: Work with senior management to determine and lead the IT strategy for the business. Confident in managing IT budgets and resources effectively. Management of IT team, 1-1's, performance reviews, KPIs, return to works, training and development. Monitor the performance and quality to ensure all team members are following defined operational processes for call and ticket management. Implementing security protocols and procedures to prevent potential threats. Assessing, monitoring and upgrading business systems and processes. Liaising with vendors and 3rd parties. Managing and deploying IT projects. Skills and Qualifications as IT Manager Manage and maintain Cisco network infrastructure. Management of Hyper V virtualized server platform. Management of WatchGuard Firewalls and VPN. Knowledge of VLAN management and routing. Understand and maintain Active Directory, DHCP, Group Policy, DNS Services. Responsible for network security and best practices including policy writing on disaster recovery, Understanding of network topology, backup solutions. Understanding and management Unifi controller, access points and Wi-Fi. Understanding and management of Hikvision CCTV systems. Understanding and management of Avaya phone system. Excellent experience and understanding of full Microsoft environment including a wide understanding of Microsoft Office 365 email platform. Knowledge on SQL data bases and report builder. Knowledge of print services, deployment, setup and maintain. Knowledge and understanding on Sage payroll, Sage 200 and ADP. Understanding of ERP processes and requirements. Major Recruitment act as an Employment Agency for permanent roles and an Employment Business for temporary opportunities. INDSS