Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Mar 28, 2024
Full time
1st Line Support Helpdesk Analyst Paddock Wood £22k - £26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude. As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30 This is a fun and rewarding environment where people are looked after and enabled to reach their full potential Duties Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory First point of contact for support calls Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Achieve both personal and team Golden KPIs targets such as customer satisfaction Working in order of SLA and priority of tickets System documentation Requirements Great customer service skills Positive and passionate about technology Good problem solving skills 1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory Benefits 25 days holiday Your Birthday as a bonus annual leave day Annual Staff Bonus Pension scheme 2 weeks of dedicated training days Service Desk gamification rewards Free onsite parking Ride2work Scheme Fully airconditioned offices Onsite Games Room Dress down Fridays Unlimited free fruit and soft drinks. Beans to cup coffee machine Company paid quarterly social events New client introduction bonus New staff introduction bonus Regular anonymous pulse surveys to help us help you PerkBox discounts and offers Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
Mar 28, 2024
Full time
R ole Overview As a Service Desk Analyst, you will play a critical role in supporting staff within the business in their use of their IT equipment. You will work within the IT team to support Hardware, Software, and key systems including troubleshooting issues and deploying new systems and services. Responsibilities Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets Providing remote user support for Desktop and Mobile users, including occasional site visits for job resolution and equipment delivery Performing basic administrative support duties, as required, to meet specific operational objectives Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets Liaise with external suppliers and contractors Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation Providing the first point of contact for staff and dealing with issues whist managing service desk workload Escalating issues to 2nd line where necessary Utilising support tools including ITSM and endpoint management software such as Manage Engine, ServiceDesk Plus and Desktop Central Skills, Experience & Qualifications All-round knowledge of IT hardware, software and peripherals Experience of Active Directory and Microsoft 365 Familiar with ManageEngine products (desirable) Trustworthy and ethical approach, exercising discretion where required Organised, structured, and professional, with a passion for excellence Flexibility, resilience, and the ability to influence and build relationships at all levels Excellent communication that shows compassion and empathy Ability to explain technical issues in a non-technical way Commitment to the provision of excellent customer service Experience in a fast paced and multi-site business Self-starter who can prioritise a varied workload and demonstrate good time management Company Benefits 25 days holiday plus bank holidays Private Medical Insurance Perks at work scheme (discount from high street retailers) Free eye test vouchers Free Parking Flexible Working 5% enhanced pension contribution At Svella, we are committed to creating inclusive opportunities for all our employees. We encourage applicants from all backgrounds to reflect the communities in which we operate and serve, and the customers we support. Please do let us know should you require any reasonable adjustments during any part of the application process.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hoursThis role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM / IT would be a huge advantage! JOB SUMMARYProvide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experienceESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team memberKEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI'sIf you have the outlined skill and experience please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Service Desk Team Leader Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hoursThis role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service level targets on calls answers and tickets resolved. ITSM / IT would be a huge advantage! JOB SUMMARYProvide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. Endeavour to provide all customers with the best level of customer service and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working knowledge of Microsoft Word, Excel and Outlook Previous supervisory experienceESSENTIAL ATTRIBUTES A real passion for people management and development in a large team A passion to deliver excellent service with service level management and experience Previous people management experience Driven, motivational, professional leader, with a 'can-do' attitude at all times Effective communication and interpersonal skills with internal and external stakeholders with the ability to confidently deliver presentations Creative and innovative problem-solving skills with an inquisitive nature Analytical with attention to detail Ability to work as a team to support and influence team members A desire to take ownership and accountability to see your work through to resolution Ability to work under pressure and to tight deadlines A patient, tolerant and supportive team memberKEY RESPONSIBILITIES Provide leadership, guidance and support to a team of service desk analysts Develop and coach team members to improve performance, as well as achieving their career aspirations through 121s and coaching sessions Identify and deliver training and development needs in line with company procedures Develop, grow and maintain professional working relationships with all internal and external stakeholders and customer equivalents Ensure customer escalations are handled in a timely manner including providing/implementing corrective actions Ensure company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service Set high quality standards and monitor as part of monthly QA, ensuring this is met via appropriate assessment methods Quality Assurance of Incident Management by spot checking Incidents and providing Analysts with documented feedback Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets Through monitoring, management and contribution ensure the team achieve and exceed relevant SLAs, OLAs and KPI'sIf you have the outlined skill and experience please apply now!"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Lewis Paige Recruitment Ltd
Aberdeen, Aberdeenshire
1st Line Service Delivery Analyst Aberdeen, Scotland Salary £23,000 Are you looking to kick-start your career in IT within a reputable regional law firm? We are currently seeking a proactive 1st Line Service Delivery Analyst to join our client's dynamic team and contribute to the seamless operation of their IT infrastructure. Key Responsibilities: Support and enhance the firm's IT infrastructure to align with business objectives and ensure operational efficiency. Provide exceptional customer service through clear communication, managing expectations, and participating in continuous improvement efforts for the firms systems. Engage in various aspects of IT support for over 500 users, including project assistance, general support requests, troubleshooting, and problem-solving. Foster positive relationships with internal and external stakeholders, promoting effective communication and contributing to the overall health of the infrastructure and Support Team. Main Duties: Handle initial Service Requests via phone, email, helpdesk tickets, or user engagement, ensuring timely resolution and customer satisfaction. Act as the frontline contact for challenging user interactions, offering support and escalating issues to appropriate personnel when necessary. Desired Skills and Qualifications: A passion for IT and technology, with a desire to learn and grow in a fast-paced environment. Excellent communication skills, both verbal and written, with a customer-centric approach. Ability to troubleshoot technical issues and provide effective solutions. Strong teamwork ethic and a willingness to collaborate with colleagues to achieve shared goals. Previous experience in IT support or a related field is advantageous. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £23,000. This is an office based position at offices in Aberdeen.
Mar 28, 2024
Full time
1st Line Service Delivery Analyst Aberdeen, Scotland Salary £23,000 Are you looking to kick-start your career in IT within a reputable regional law firm? We are currently seeking a proactive 1st Line Service Delivery Analyst to join our client's dynamic team and contribute to the seamless operation of their IT infrastructure. Key Responsibilities: Support and enhance the firm's IT infrastructure to align with business objectives and ensure operational efficiency. Provide exceptional customer service through clear communication, managing expectations, and participating in continuous improvement efforts for the firms systems. Engage in various aspects of IT support for over 500 users, including project assistance, general support requests, troubleshooting, and problem-solving. Foster positive relationships with internal and external stakeholders, promoting effective communication and contributing to the overall health of the infrastructure and Support Team. Main Duties: Handle initial Service Requests via phone, email, helpdesk tickets, or user engagement, ensuring timely resolution and customer satisfaction. Act as the frontline contact for challenging user interactions, offering support and escalating issues to appropriate personnel when necessary. Desired Skills and Qualifications: A passion for IT and technology, with a desire to learn and grow in a fast-paced environment. Excellent communication skills, both verbal and written, with a customer-centric approach. Ability to troubleshoot technical issues and provide effective solutions. Strong teamwork ethic and a willingness to collaborate with colleagues to achieve shared goals. Previous experience in IT support or a related field is advantageous. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £23,000. This is an office based position at offices in Aberdeen.
Lewis Paige Recruitment Ltd
Aberdeen, Aberdeenshire
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
Mar 28, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to £32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of £32,000. This is an office based position at offices in Aberdeen.
As the Head of IT Support, you will oversee our Cheltenham based support centre delivering 1st, 2nd, 3rd line and ad-hoc onsite support to customers across the UK. Taking the direct report of the 1st Line Team Leader, 2nd Line Team Leader, 3rd Line Team Leader and IT Monitoring Analyst, you will have the key responsibility of managing, developing and enhancing our support offering. Your responsibilities as a Head of IT Support will be: Deliver an ITIL aligned, best-in-class service at all times where customer service and communication is paramount Ensure that Network Operations Centre meets the various SLA's for our contract clients Review and set challenging, but achievable, KPI's and Objectives as part of regular one-to-one meetings with all direct reports Create, develop, and present weekly, monthly, quarterly, and annual reports to clients and internal stakeholders as required Perform quarterly and annual profitability analysis to ensure that services are financially viable for Commercial to provide, and identify clients where added value services should be delivered Act as an escalation point for incidents, change and problem management, which may include dealing with the client directly, attending client meetings and intervening in helpdesk tasks to resolve problematic issues Review ongoing progress of all Network Operations Centre staff to ensure they continue to grow technically, progress within the Company, and clients continue to receive the highest levels of service delivery across all supported contractual items Conduct face to face service review meetings with service sponsors and stakeholders as required Create, co-create and assist with tender responses and presentations as required Identify, recommend and productise new 'go to market' service offerings including market analysis, client opportunity analysis, defining service deliverables and pricing Lead service contact for large IT Services clients, to include regular meetings with clients to review service quality and build strong client relationships Review existing processes, procedures, and tooling for improvement opportunities identify Be involved with ISO audits, including ISO 27001, and BC/DR planning Ensure ad-hoc chargeable work, both 'vouchers' and structured engineering, is authorised and invoiced accordingly Identify areas of new opportunity within existing client accounts Create and lead an inspired team Ensure compliance with Commercial's HR, Recruitment and Payroll processes in regards to team management About you Passion for delivering an exceptional IT service to our values clients Significant experience of managing day-to-day operations of a busy Service Desk / remote support function Experience of working for a Managed Service Provider is desirable but not essential Strong leadership skills for both office based and remote workers, including Personal Development Plans, KPI and objective Setting, and Talent Management An understanding, appreciation and demonstration of the importance of clear and transparent customer communication, both written and verbal, that can be tailored to all levels Strong technical understanding of on-premise solutions (Servers, Storage, Switching, Virtualisation) and Cloud based technologies Understanding of IT specific Service Desk practises (ITIL, CSI, PDCA etc) Ability to cope under pressure and prioritise workloads to meet pre-agreed deadlines Previous experience of building effective working relationships with clients
Mar 28, 2024
Full time
As the Head of IT Support, you will oversee our Cheltenham based support centre delivering 1st, 2nd, 3rd line and ad-hoc onsite support to customers across the UK. Taking the direct report of the 1st Line Team Leader, 2nd Line Team Leader, 3rd Line Team Leader and IT Monitoring Analyst, you will have the key responsibility of managing, developing and enhancing our support offering. Your responsibilities as a Head of IT Support will be: Deliver an ITIL aligned, best-in-class service at all times where customer service and communication is paramount Ensure that Network Operations Centre meets the various SLA's for our contract clients Review and set challenging, but achievable, KPI's and Objectives as part of regular one-to-one meetings with all direct reports Create, develop, and present weekly, monthly, quarterly, and annual reports to clients and internal stakeholders as required Perform quarterly and annual profitability analysis to ensure that services are financially viable for Commercial to provide, and identify clients where added value services should be delivered Act as an escalation point for incidents, change and problem management, which may include dealing with the client directly, attending client meetings and intervening in helpdesk tasks to resolve problematic issues Review ongoing progress of all Network Operations Centre staff to ensure they continue to grow technically, progress within the Company, and clients continue to receive the highest levels of service delivery across all supported contractual items Conduct face to face service review meetings with service sponsors and stakeholders as required Create, co-create and assist with tender responses and presentations as required Identify, recommend and productise new 'go to market' service offerings including market analysis, client opportunity analysis, defining service deliverables and pricing Lead service contact for large IT Services clients, to include regular meetings with clients to review service quality and build strong client relationships Review existing processes, procedures, and tooling for improvement opportunities identify Be involved with ISO audits, including ISO 27001, and BC/DR planning Ensure ad-hoc chargeable work, both 'vouchers' and structured engineering, is authorised and invoiced accordingly Identify areas of new opportunity within existing client accounts Create and lead an inspired team Ensure compliance with Commercial's HR, Recruitment and Payroll processes in regards to team management About you Passion for delivering an exceptional IT service to our values clients Significant experience of managing day-to-day operations of a busy Service Desk / remote support function Experience of working for a Managed Service Provider is desirable but not essential Strong leadership skills for both office based and remote workers, including Personal Development Plans, KPI and objective Setting, and Talent Management An understanding, appreciation and demonstration of the importance of clear and transparent customer communication, both written and verbal, that can be tailored to all levels Strong technical understanding of on-premise solutions (Servers, Storage, Switching, Virtualisation) and Cloud based technologies Understanding of IT specific Service Desk practises (ITIL, CSI, PDCA etc) Ability to cope under pressure and prioritise workloads to meet pre-agreed deadlines Previous experience of building effective working relationships with clients
Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000 Applause IT are looking for a Service Desk Engineer to join a Freight and Logistics company based in Birmingham. The organisation is a provider to leading British and international brands, their cargo ranges from raw materials to finished products. The role itself will consist of providing 1st and 2nd line support within the service team to all IT, communications, and freight related systems. The team works in an ITIL based environment will you be answering calls, fixing, and escalating faults for their onsite and remote users. You will also manage escalation through other teams always ensuring high quality of feedback and service to customers. The ideal Service Desk Engineer MUST have: Experience with working in an ITIL environment. Windows 10, Windows Server 2008 - 2019 experience. Microsoft Active Directory Administration. Working knowledge of Microsoft Azure Cloud Infrastructure/environment. Experience of HP server and networking hardware. Supporting and managing printers and scanners. It would be desirable for the Service Desk Engineer to have: Understanding of Supply Chain and Freight MS SQL/SSIS/SSRS PowerShell This is an excellent opportunity for a Service Desk Engineer to join an excellent organisation based in Birmingham. The role will be office based, and you may be required to work weekends. Due to the nature of the business only candidates who are British Citizens or have Indefinite Leave to Remain will be considered for the role. If this sounds like the role for you click APPLY NOW! Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000
Mar 28, 2024
Full time
Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000 Applause IT are looking for a Service Desk Engineer to join a Freight and Logistics company based in Birmingham. The organisation is a provider to leading British and international brands, their cargo ranges from raw materials to finished products. The role itself will consist of providing 1st and 2nd line support within the service team to all IT, communications, and freight related systems. The team works in an ITIL based environment will you be answering calls, fixing, and escalating faults for their onsite and remote users. You will also manage escalation through other teams always ensuring high quality of feedback and service to customers. The ideal Service Desk Engineer MUST have: Experience with working in an ITIL environment. Windows 10, Windows Server 2008 - 2019 experience. Microsoft Active Directory Administration. Working knowledge of Microsoft Azure Cloud Infrastructure/environment. Experience of HP server and networking hardware. Supporting and managing printers and scanners. It would be desirable for the Service Desk Engineer to have: Understanding of Supply Chain and Freight MS SQL/SSIS/SSRS PowerShell This is an excellent opportunity for a Service Desk Engineer to join an excellent organisation based in Birmingham. The role will be office based, and you may be required to work weekends. Due to the nature of the business only candidates who are British Citizens or have Indefinite Leave to Remain will be considered for the role. If this sounds like the role for you click APPLY NOW! Service Desk Engineer - Freight and Logistics organisation - ITIL, 1st Line/2nd Line Birmingham - £30,000
Service Desk Analyst, Helpdesk Support Analyst required to work for a Law Firm based in the City of London. You MUST have solid First Line IT Support / Helpdesk Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as Office 2016, Office 365, Windows Azure, Active Directory and maybe even SharePoint. Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to work under pressure in a busy environment. Ideally you will come from a professional services background. The role is hybrid 50%: one-week in the office and one-week WFH. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
Mar 28, 2024
Full time
Service Desk Analyst, Helpdesk Support Analyst required to work for a Law Firm based in the City of London. You MUST have solid First Line IT Support / Helpdesk Support experience with excellent troubleshooting skills within the Microsoft Technology Stack such as Office 2016, Office 365, Windows Azure, Active Directory and maybe even SharePoint. Attitude is key here. You MUST have an excellent telephone manner, brilliant communication skills and have the ability to work under pressure in a busy environment. Ideally you will come from a professional services background. The role is hybrid 50%: one-week in the office and one-week WFH. This is a great opportunity and salary is dependent upon experience. Apply now for more details.
My client an innovative are an expanding Cybersecurity specialist, is looking to recruit a Tier I SOC Analyst, working hybrid on a 5pm-1am , 1am -9am shift pattern on a rotating basis (circa 37.5 hours per week , to support their continued growth Ideally stemming from a SOC Analyst, IT Helpdesk or other technical related background, our SOC Analyst position provides an exciting opportunity to ensure our clients receive the best possible service whilst protecting their business assets and security. You will help maintain and protect our client's key business assets from threats and risks by monitoring, detecting, analysing, and responding to security incidents. As a Tier 1 SOC Analyst role, this will be an ideal opportunity for an enthusiastic and motivated individual to step into a specialised SOC position. With a key focus on attention to detail and client/stakeholder management, we are looking for someone who is comfortable in a client facing role with the technical skills (training is provided) to triage, respond and resolve to a variety of threats. Please note, this role will be a full-time position based on the provided shift pattern above (flexibility will be required). An overview of the main duties has been provided below: Monitor both customer and internal infrastructure to detect security events and vulnerabilities by using various security tools, SIEM technologies and other security resources. Analyse and investigate various security events to validate security incidents; Perform proactive and reactive security incident handling and escalation where appropriate; Review vulnerability assessments and provide findings with remediation actions; Manage, tune and optimise security tools following best practice and other performance metrics; Respond to customers' tickets and emails, providing assistance with security related issues efficiently and effectively. Collaborate with senior SOC analysts and other cybersecurity stakeholders to mitigate and remediate security threats. Contribute to the development and improvement of SOC processes, procedures, and workflows. Stay up-to-date with the latest cybersecurity threats, trends, and best practices through continuous learning and professional development Skillset, Experience and Qualifications: Previous experience in an IT Helpdesk, IT Support, SOC or related role is essential with the ability to handle and prioritise tickets and issues; Bachelor's degree in computer science, Computer Networks, Information Security or other related technical discipline would be highly desirable; Good knowledge and understanding of networking principles and a variety of operating systems; Strong analytical and problem-solving skills; Experience using SIEM technologies (such as Elastic, Splunk and Log rhythm), firewalls and IDS/IPS technologies would be desirable; Strong organisational skills with a high attention to?detail; Ability to prioritise and handle multiple tasks at any given?time; Proactive and enthusiastic with a can do?attitude; Excellent verbal and written English communication skills, with the ability to influence; Passionate about security and networks; Ability to work on own initiative as well as being a team player.
Mar 28, 2024
Full time
My client an innovative are an expanding Cybersecurity specialist, is looking to recruit a Tier I SOC Analyst, working hybrid on a 5pm-1am , 1am -9am shift pattern on a rotating basis (circa 37.5 hours per week , to support their continued growth Ideally stemming from a SOC Analyst, IT Helpdesk or other technical related background, our SOC Analyst position provides an exciting opportunity to ensure our clients receive the best possible service whilst protecting their business assets and security. You will help maintain and protect our client's key business assets from threats and risks by monitoring, detecting, analysing, and responding to security incidents. As a Tier 1 SOC Analyst role, this will be an ideal opportunity for an enthusiastic and motivated individual to step into a specialised SOC position. With a key focus on attention to detail and client/stakeholder management, we are looking for someone who is comfortable in a client facing role with the technical skills (training is provided) to triage, respond and resolve to a variety of threats. Please note, this role will be a full-time position based on the provided shift pattern above (flexibility will be required). An overview of the main duties has been provided below: Monitor both customer and internal infrastructure to detect security events and vulnerabilities by using various security tools, SIEM technologies and other security resources. Analyse and investigate various security events to validate security incidents; Perform proactive and reactive security incident handling and escalation where appropriate; Review vulnerability assessments and provide findings with remediation actions; Manage, tune and optimise security tools following best practice and other performance metrics; Respond to customers' tickets and emails, providing assistance with security related issues efficiently and effectively. Collaborate with senior SOC analysts and other cybersecurity stakeholders to mitigate and remediate security threats. Contribute to the development and improvement of SOC processes, procedures, and workflows. Stay up-to-date with the latest cybersecurity threats, trends, and best practices through continuous learning and professional development Skillset, Experience and Qualifications: Previous experience in an IT Helpdesk, IT Support, SOC or related role is essential with the ability to handle and prioritise tickets and issues; Bachelor's degree in computer science, Computer Networks, Information Security or other related technical discipline would be highly desirable; Good knowledge and understanding of networking principles and a variety of operating systems; Strong analytical and problem-solving skills; Experience using SIEM technologies (such as Elastic, Splunk and Log rhythm), firewalls and IDS/IPS technologies would be desirable; Strong organisational skills with a high attention to?detail; Ability to prioritise and handle multiple tasks at any given?time; Proactive and enthusiastic with a can do?attitude; Excellent verbal and written English communication skills, with the ability to influence; Passionate about security and networks; Ability to work on own initiative as well as being a team player.
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 28, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is £17,316 FTE or £15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B £22,737 FTE Or £19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Temp role for 2 to 5 months Hybrid working Monday to Friday / Full time hours Working for a national institution who have an office in central London. The team work on a hybrid basis, Monday to FridayThey have recently overhauled their People Systems using an Oracle based CMSThe role will require an understanding of the technology and its application to the business. This role is critical to the successful realisation of the benefits of the People & Data Programme. As one of the first contacts our users will engage within the People Systems Support Team, customer focused delivery is key to this role.The support analyst will be a highly trusted professional who will provide day-to-day operational and help desk support for People System activities. The support analyst will support the Team Leader in developing relationships with internal teams and customers in setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system. They will work with the wider Data Services team to trouble shoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity. As part of this position, the role holder will be expected to assist the Team Leader in delivering training to enable users to develop skills in effectively using the People System and job vacancy site MAIN DUTIES AND RESPONSIBILITIES: Work supportively and sensitively with colleagues and stakeholders to help them adopt solutions and processes that are unfamiliar Deliver virtual and in person support and training to users Provide troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers, as appropriate Apply urgent changes to records to ensure the National Register is compliant with CDM/Prohibition decisions sensitively and swiftly Raising & monitoring Oracle Service Requests Applies necessary changes to the security access for Oracle environments in line with policy and procedure Occasional support for the other systems which Support Team colleagues have responsibility for, including the Recruitment Applicant Tracking System), and any other systems which the team may take responsibility for in the future. Acts as a Data Steward for data in the Boomi integration platform by maintaining Master Data with respect to systems being supported by the team Creates support documentation as directed by the Team Leader Works with the Projects and Partners function of Data Services to transition new initiatives into Business As Usual status PERSON SPECIFICATION: ESSENTIAL Fluency in both spoken and written English and holding a high level of numeracy Experience in providing support and administration for HR & Payroll systems, cloud-based IT systems and their integrations Previous experience of working in a Customer Service environment and can demonstrate delivering customer care. Can communicate concepts in a concise, logical manner Engages, with confidence, a wide range of customers to establish their needs to support them in using and understanding our variously connected systems Possesses a passion for learning and mastering complex system functionality Accuracy and attention to detail Ability to prioritise customer needs, provide excellent customer service and communicate clearly with users and stakeholders at all levels of the organisation, and with all levels of IT confidence and experience Ability to review data for deficiencies and errors, correcting incompatibilities and verifying output Flexible and organised approach to work A clear communication style both verbally and in writing. Flexible and organised approach to work Able to use a keyboard for a substantial proportion of the day. Comfortable working as part of a team and also under own direction Adept at juggling competing priorities Confident creator of documentation using Microsoft Word and/or PowerPoint Proficient skills in manipulating data, and confident using functions within Microsoft Excel Manages data of a sensitive nature with tact, diplomacy and discretion Compliance with data integrity and security policies, possessing an understanding of issues surrounding confidentiality. Comfortable working remotely for the majority of the time, with occasional visits to the office in Westminster, London. Calm and efficient under pressure, retaining a sense of perspective and humour Carries out their duties with kindness, compassion and empathy.
Mar 28, 2024
Full time
Temp role for 2 to 5 months Hybrid working Monday to Friday / Full time hours Working for a national institution who have an office in central London. The team work on a hybrid basis, Monday to FridayThey have recently overhauled their People Systems using an Oracle based CMSThe role will require an understanding of the technology and its application to the business. This role is critical to the successful realisation of the benefits of the People & Data Programme. As one of the first contacts our users will engage within the People Systems Support Team, customer focused delivery is key to this role.The support analyst will be a highly trusted professional who will provide day-to-day operational and help desk support for People System activities. The support analyst will support the Team Leader in developing relationships with internal teams and customers in setting processes and standards for the deployment, tracking/reporting, and maintenance of data and content within the people system. They will work with the wider Data Services team to trouble shoot and resolve operational issues that arise and work with Diocesan Operational Users and staff to maintain data accuracy and integrity. As part of this position, the role holder will be expected to assist the Team Leader in delivering training to enable users to develop skills in effectively using the People System and job vacancy site MAIN DUTIES AND RESPONSIBILITIES: Work supportively and sensitively with colleagues and stakeholders to help them adopt solutions and processes that are unfamiliar Deliver virtual and in person support and training to users Provide troubleshooting and support for issues and questions related to the people system, its users, and its content, escalating with managed service providers and developers, as appropriate Apply urgent changes to records to ensure the National Register is compliant with CDM/Prohibition decisions sensitively and swiftly Raising & monitoring Oracle Service Requests Applies necessary changes to the security access for Oracle environments in line with policy and procedure Occasional support for the other systems which Support Team colleagues have responsibility for, including the Recruitment Applicant Tracking System), and any other systems which the team may take responsibility for in the future. Acts as a Data Steward for data in the Boomi integration platform by maintaining Master Data with respect to systems being supported by the team Creates support documentation as directed by the Team Leader Works with the Projects and Partners function of Data Services to transition new initiatives into Business As Usual status PERSON SPECIFICATION: ESSENTIAL Fluency in both spoken and written English and holding a high level of numeracy Experience in providing support and administration for HR & Payroll systems, cloud-based IT systems and their integrations Previous experience of working in a Customer Service environment and can demonstrate delivering customer care. Can communicate concepts in a concise, logical manner Engages, with confidence, a wide range of customers to establish their needs to support them in using and understanding our variously connected systems Possesses a passion for learning and mastering complex system functionality Accuracy and attention to detail Ability to prioritise customer needs, provide excellent customer service and communicate clearly with users and stakeholders at all levels of the organisation, and with all levels of IT confidence and experience Ability to review data for deficiencies and errors, correcting incompatibilities and verifying output Flexible and organised approach to work A clear communication style both verbally and in writing. Flexible and organised approach to work Able to use a keyboard for a substantial proportion of the day. Comfortable working as part of a team and also under own direction Adept at juggling competing priorities Confident creator of documentation using Microsoft Word and/or PowerPoint Proficient skills in manipulating data, and confident using functions within Microsoft Excel Manages data of a sensitive nature with tact, diplomacy and discretion Compliance with data integrity and security policies, possessing an understanding of issues surrounding confidentiality. Comfortable working remotely for the majority of the time, with occasional visits to the office in Westminster, London. Calm and efficient under pressure, retaining a sense of perspective and humour Carries out their duties with kindness, compassion and empathy.
1st/2nd Line Service Desk, Desktop Support, O365 IT Support Analyst required for a leading business based in Bristol. The successful candidate will have a background in Desktop or Service Desk Support with excellent customer skills and ability to work well in a team. Some travel to local sites required so your own transport is essential. This role is fully on site.Engagement is via umbrella company only. Skills and experience required:- Windows 10 support (Windows 11 about to be deployed) Processing support tickets with internal and external teams Experience supporting peripheral devices, hardware etc O365 admin Joiners/leavers account creation/deletion Troubleshoot software issues as well as Manage security patching and updates Both remote and face to face (Deskside) support Basic networking, Wi-Fi and LAN
Mar 28, 2024
Full time
1st/2nd Line Service Desk, Desktop Support, O365 IT Support Analyst required for a leading business based in Bristol. The successful candidate will have a background in Desktop or Service Desk Support with excellent customer skills and ability to work well in a team. Some travel to local sites required so your own transport is essential. This role is fully on site.Engagement is via umbrella company only. Skills and experience required:- Windows 10 support (Windows 11 about to be deployed) Processing support tickets with internal and external teams Experience supporting peripheral devices, hardware etc O365 admin Joiners/leavers account creation/deletion Troubleshoot software issues as well as Manage security patching and updates Both remote and face to face (Deskside) support Basic networking, Wi-Fi and LAN
Our client a customer focused mutual in the financial services sector are seeking an MI specialist to join a forward-thinking team. You will provide expertise in the development and maintenance of business reporting . Through your knowledge of the data you will provide management information, request fulfilment and incident management. You will support MI Specialist/DBA work behind the IT Service Desk with responsibility to fulfil requests and resolve incidents according to agreed service levels. Responsibilities of the MI Analyst Responsibility for managing internal customer expectations and acting as a positive representative of the department at all times Developing and maintaining MI reports to meet business and regulatory requirements. Maintaining documentation such as data dictionaries to enable business users to create and interpret MI reporting. Interpreting requirements and developing applications to meet business needs. Providing advice and guidance to internal customers in response to queries submitted to the IT Service Desk. Managing routine maintenance such as data erasure procedures. Diagnosing and resolving incidents including investigation and troubleshooting. Be aware of the FCA/PRA Conduct Rules and act with integrity, being alert to financial crime and AML breaches. Requirements of the MI Analyst Experience of developing complex MI reports within financial services - ideally relating to mortgage or savings products. Working in an ITIL aligned service operations environment Configuring data warehouse or data management applications Expert understanding of relational databases Writing and interpreting Oracle PL/SQL or T-SQL
Mar 28, 2024
Full time
Our client a customer focused mutual in the financial services sector are seeking an MI specialist to join a forward-thinking team. You will provide expertise in the development and maintenance of business reporting . Through your knowledge of the data you will provide management information, request fulfilment and incident management. You will support MI Specialist/DBA work behind the IT Service Desk with responsibility to fulfil requests and resolve incidents according to agreed service levels. Responsibilities of the MI Analyst Responsibility for managing internal customer expectations and acting as a positive representative of the department at all times Developing and maintaining MI reports to meet business and regulatory requirements. Maintaining documentation such as data dictionaries to enable business users to create and interpret MI reporting. Interpreting requirements and developing applications to meet business needs. Providing advice and guidance to internal customers in response to queries submitted to the IT Service Desk. Managing routine maintenance such as data erasure procedures. Diagnosing and resolving incidents including investigation and troubleshooting. Be aware of the FCA/PRA Conduct Rules and act with integrity, being alert to financial crime and AML breaches. Requirements of the MI Analyst Experience of developing complex MI reports within financial services - ideally relating to mortgage or savings products. Working in an ITIL aligned service operations environment Configuring data warehouse or data management applications Expert understanding of relational databases Writing and interpreting Oracle PL/SQL or T-SQL
Role Title: Development Analyst Location: Peterborough (Occasional Travel to other Local Offices) Salary: £24,000 - £28,000 We are recruiting for a Development Analyst role on behalf of our client. This position is an integral part of a small in-house development team, focusing on providing top-tier IT development services. This role may appeal to a former developer looking to transition into business analysis, technical authorship, or QA, as well as graduates or apprentices looking for a pathway into software development. The Role: As an IT Developments Analyst, you will: Understand business requirements and end-user expectations to ensure successful adoption of solutions Distil high-level objectives into technical definitions to aid agile software development Support solution reviews during the development phase, providing feedback to both developers and end-users Prepare and deliver demonstrations and skills transfer sessions regarding new and existing systems Develop business solutions using no code/low code platforms Create technical documentation of developments Provide routine maintenance of code Develop software solutions under the supervision of the development team Offer technical support for solutions in response to calls referred via the helpdesk Assist with project launch and initial post go-live support The Candidate: The ideal IT Developments Analyst will have: Minimum of 3 years' experience in a relevant IT role Experience of working with stakeholders at all levels and presenting and discussing at a senior level Excellent understanding of technology and its impact on the business Some experience of Microsoft programming and database environments Excellent interpersonal skills and the ability to quickly learn new software and business processes Demonstrable problem-solving ability and a high level of understanding of technical issues Ability to work well under pressure and manage workloads Highly developed organisational and time management skills Flexibility, self-motivation, and a willingness to get hands-on If you're an IT professional with a passion for development and a desire to work in a supportive and dynamic environment, this IT Developments Analyst role could be the perfect opportunity for you. Apply today to take the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Role Title: Development Analyst Location: Peterborough (Occasional Travel to other Local Offices) Salary: £24,000 - £28,000 We are recruiting for a Development Analyst role on behalf of our client. This position is an integral part of a small in-house development team, focusing on providing top-tier IT development services. This role may appeal to a former developer looking to transition into business analysis, technical authorship, or QA, as well as graduates or apprentices looking for a pathway into software development. The Role: As an IT Developments Analyst, you will: Understand business requirements and end-user expectations to ensure successful adoption of solutions Distil high-level objectives into technical definitions to aid agile software development Support solution reviews during the development phase, providing feedback to both developers and end-users Prepare and deliver demonstrations and skills transfer sessions regarding new and existing systems Develop business solutions using no code/low code platforms Create technical documentation of developments Provide routine maintenance of code Develop software solutions under the supervision of the development team Offer technical support for solutions in response to calls referred via the helpdesk Assist with project launch and initial post go-live support The Candidate: The ideal IT Developments Analyst will have: Minimum of 3 years' experience in a relevant IT role Experience of working with stakeholders at all levels and presenting and discussing at a senior level Excellent understanding of technology and its impact on the business Some experience of Microsoft programming and database environments Excellent interpersonal skills and the ability to quickly learn new software and business processes Demonstrable problem-solving ability and a high level of understanding of technical issues Ability to work well under pressure and manage workloads Highly developed organisational and time management skills Flexibility, self-motivation, and a willingness to get hands-on If you're an IT professional with a passion for development and a desire to work in a supportive and dynamic environment, this IT Developments Analyst role could be the perfect opportunity for you. Apply today to take the next step in your career.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Are you currently working in the IT/Tech Industry and want to utilise your skills? Are you looking for a role where you can add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: First Line Support - Service Desk Analyst My client is a leading global technology solutions provider, delivering operational excellence and industry-standard practices across various sectors. With over 25 years of expertise, their commitment has made them a trusted partner for clients worldwide. Located in York, they prioritise building strong relationships and fostering a positive work environment. This position involves owning, assessing, and directing user queries and technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external customers. Proactively monitor systems and equipment status. Manage and prioritise incidents effectively, utilising incident management best practices. Provide support via phone, email, or remote assistance. Collaborate with other divisions to expedite issue resolution. Assist in producing customer reports with relevant information. Desirable requirements: Technical experience in operating systems (Microsoft Windows), Active Directory, Mimecast, Microsoft Office tools, Microsoft Teams & SharePoint, laptop maintenance, and security services. Familiarity with technology brands such as Dell, Cisco, HP, and NetApp. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in data center technologies. Familiarity with Service Desk tools such as ServiceNow. Mandatory requirements: Previous IT working background. Excellent customer focus and communication skills. Strong analytical capabilities. Ability to work independently and in a team. Possession of a full driving license. Ability to work from the office in York 5 days per week. If this sounds like you, then please contact Natalie on or
Mar 28, 2024
Full time
Are you currently working in the IT/Tech Industry and want to utilise your skills? Are you looking for a role where you can add value and progress your career? If the answer is yes! Then this may be the role for you: Job Title: First Line Support - Service Desk Analyst My client is a leading global technology solutions provider, delivering operational excellence and industry-standard practices across various sectors. With over 25 years of expertise, their commitment has made them a trusted partner for clients worldwide. Located in York, they prioritise building strong relationships and fostering a positive work environment. This position involves owning, assessing, and directing user queries and technical incidents for internal and external customers. The role requires integration into the internal IT processes and support across all divisions to ensure service excellence and customer success. Responsibilities: Handle first and second level user queries for both internal and external customers. Proactively monitor systems and equipment status. Manage and prioritise incidents effectively, utilising incident management best practices. Provide support via phone, email, or remote assistance. Collaborate with other divisions to expedite issue resolution. Assist in producing customer reports with relevant information. Desirable requirements: Technical experience in operating systems (Microsoft Windows), Active Directory, Mimecast, Microsoft Office tools, Microsoft Teams & SharePoint, laptop maintenance, and security services. Familiarity with technology brands such as Dell, Cisco, HP, and NetApp. Proficiency in Microsoft Word, Excel, and PowerPoint. Experience in data center technologies. Familiarity with Service Desk tools such as ServiceNow. Mandatory requirements: Previous IT working background. Excellent customer focus and communication skills. Strong analytical capabilities. Ability to work independently and in a team. Possession of a full driving license. Ability to work from the office in York 5 days per week. If this sounds like you, then please contact Natalie on or
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Mar 28, 2024
Full time
IT Operations Centre Analyst An exciting opportunity has become available within our IT Operations Centre Team! This is a hybrid working role that can be based in Peterborough or Chesterfield. This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance. Role Purpose: Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment. Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk. Carry out support activities on behalf of other resolver teams as required. Help troubleshoot and solve system and service issues with resolver teams as required. Collaborate with technology colleagues, stakeholders and 3rd party partners. Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users. Key Responsibilities: Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner. Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve. Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues. Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd Operational activities - Support operational processes, system releases and system maintenance as required. File system - Automating file and folder management including archiving and comparing files. FTP - FTP server file tasks - adding, removing, renaming files, monitoring server. System - Server restart, shutdown, monitoring and troubleshooting. Application - Verify processes running, resource consumption and unauthorised software. Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories. Security & compliance - Auditing changes to security policies, failed logons, admin accounts. Energy management - Energy management configuration tasks. VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents. Key Skills & Experience Monitoring system experience. Understanding of virtualised infrastructure. Proficient with ticket tracking systems. Knowledge and understanding of enterprise IT infrastructure. Experience within a technology operational team. Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems LAN / WAN / WLAN support and trouble shooting. Experience of Cloud Technologies (GCP Azure). Key Competencies Good verbal and written communication skills. Troubleshooting/diagnostic skills. Good documentation and organisation skills. Desire to learn new technologies. Analytical and data driven approach to problem solving. Ability to work well under pressure and juggle many tasks at any given time. Outstanding trouble-shooting and organisational skills. Ability to work well in a team. Why us? Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions. We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused, Go Compare and Compare the Market, via our broker partners. What we offer in return? A collaborative and fast paced work environment 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday Health Cash Plan A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more Life Assurance 4x annual salary Hybrid working model- from either of our offices in Peterborough or Chesterfield
Location : Darlington Salary : Up to £25,000 per annum Contract : Permanent Hours : 37.5 hours per week An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business. Working out of our Darlington office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery. You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required. Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays. What's in it for you? Salary- Up to £25,000 per annumper annum depending on experience. Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 5% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Professional Development - We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths. We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! About you: You have a customer focused approach, where the user experience is at the forefront of what you do. You can demonstrate a passion for providing excellent customer service. You're able to take a logical approach to fault finding and problem resolution. You have a "Can Do" attitude and are results driven. You're confident in engaging and challenging across all levels. You have a keen eye for detail and are able to multitask effectively in a fast-paced environment. About us Redde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle through our broad mix of operating companies. We support our customers through a network and diversified fleet of over 125,000 owned and leased vehicles, together with over 600,000 managed vehicles. Today we are made up of 6,700 colleagues across 175 sites throughout the UK, Ireland, and Spain, and continue to grow. Our Group IT team are at the heart of our business and key to our success. Be part of our future If you would love to join our team as a Service Desk Analyst, we encourage you to find out more. Apply today!
Mar 28, 2024
Full time
Location : Darlington Salary : Up to £25,000 per annum Contract : Permanent Hours : 37.5 hours per week An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business. Working out of our Darlington office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery. You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required. Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays. What's in it for you? Salary- Up to £25,000 per annumper annum depending on experience. Annual leave - 24 days, rising to 26 with length of service. Of course, you'll have public holidays too and we'll even help you celebrate with an extra day off for your birthday! Pension - 5% Employer Contributions. Financial Benefits - save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few). Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app. Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire. Professional Development - We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths. We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach! About you: You have a customer focused approach, where the user experience is at the forefront of what you do. You can demonstrate a passion for providing excellent customer service. You're able to take a logical approach to fault finding and problem resolution. You have a "Can Do" attitude and are results driven. You're confident in engaging and challenging across all levels. You have a keen eye for detail and are able to multitask effectively in a fast-paced environment. About us Redde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle through our broad mix of operating companies. We support our customers through a network and diversified fleet of over 125,000 owned and leased vehicles, together with over 600,000 managed vehicles. Today we are made up of 6,700 colleagues across 175 sites throughout the UK, Ireland, and Spain, and continue to grow. Our Group IT team are at the heart of our business and key to our success. Be part of our future If you would love to join our team as a Service Desk Analyst, we encourage you to find out more. Apply today!
Permanent, Part Time (18 hours per week) We are now seeking an Infrastructure Analyst for IT Services - someone to ensure the availability of infrastructure services and systems across the South Thames Colleges Group. Whilst based at Merton College, you will be responsible for Directory Services/Network/Server/Storage/Email and Backup for all College sites, providing support for ICT technologies and integrating their specialist areas within College Group systems. You will work extensively with MS Active Directory, Packaging Tools (such as SCCM) and other infrastructure systems to prepare, distribute and install software packages and updates, and maintain the portfolio of applications for inclusion on the College computers and devices. You will liaise with Academic and Support staff to agree the timely deployment of yearly updates to the Core Software image and act as the support contact for infrastructure services and technologies. This role will at times also include the support of other IT equipment that comes under the responsibilities of the IT Services, including desktop systems, audio visual and mobile devices. So, if you hold a relevant Level 3 qualification and have a detailed understanding of Network Technology such as routers and switches (Firewalls, DMZ, VPN, IPsec and Proxy configurations) as well as Network Topologies and services (VOIP, TCP/IP, DHCP, DNS, FTP, SMTP, X400 and HTTPS), then we would be delighted to hear from you! We ask that you have experience in monitoring and diagnosing issues in an infrastructure environment and have a detailed understanding of Active Directory, Desktop and Server operating systems. You will have a wealth of knowledge when it comes to IT security and its implementation and of Microsoft System Management Tools. As our Infrastructure Analyst, you will have experience of LAN/WAN concepts and have knowledge of wireless technologies. Furthermore, you will be results focused, be able to work independently, without direct supervision, and have a flexible approach, able to resolve problems effectively while under pressure. Closing date for the return of completed applications is 29th March 2024 The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme . As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress. When you click on 'Apply', you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.
Mar 28, 2024
Full time
Permanent, Part Time (18 hours per week) We are now seeking an Infrastructure Analyst for IT Services - someone to ensure the availability of infrastructure services and systems across the South Thames Colleges Group. Whilst based at Merton College, you will be responsible for Directory Services/Network/Server/Storage/Email and Backup for all College sites, providing support for ICT technologies and integrating their specialist areas within College Group systems. You will work extensively with MS Active Directory, Packaging Tools (such as SCCM) and other infrastructure systems to prepare, distribute and install software packages and updates, and maintain the portfolio of applications for inclusion on the College computers and devices. You will liaise with Academic and Support staff to agree the timely deployment of yearly updates to the Core Software image and act as the support contact for infrastructure services and technologies. This role will at times also include the support of other IT equipment that comes under the responsibilities of the IT Services, including desktop systems, audio visual and mobile devices. So, if you hold a relevant Level 3 qualification and have a detailed understanding of Network Technology such as routers and switches (Firewalls, DMZ, VPN, IPsec and Proxy configurations) as well as Network Topologies and services (VOIP, TCP/IP, DHCP, DNS, FTP, SMTP, X400 and HTTPS), then we would be delighted to hear from you! We ask that you have experience in monitoring and diagnosing issues in an infrastructure environment and have a detailed understanding of Active Directory, Desktop and Server operating systems. You will have a wealth of knowledge when it comes to IT security and its implementation and of Microsoft System Management Tools. As our Infrastructure Analyst, you will have experience of LAN/WAN concepts and have knowledge of wireless technologies. Furthermore, you will be results focused, be able to work independently, without direct supervision, and have a flexible approach, able to resolve problems effectively while under pressure. Closing date for the return of completed applications is 29th March 2024 The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees' physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme . As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London's largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students' success at the heart of everything we do. We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress. When you click on 'Apply', you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process.
Employer description: Come join Alexander Dennis! Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches.Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work. Overview: We are now looking for an eager candidate to join us as an apprentice. We're in the middle of the biggest new product development agenda in our history and you will play a pivotal role in the success of this. The IT Service Desk Analyst Apprentice will provide 1st line phone call support to all users within the AD Group, dealing with issues related to the hardware and software used within the company. Salary: £15,000 - £17,000 per annum. Duties: Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution Assess the probability of 1st line resolution and escalation path as required Provide instruction/training to customers using phone, remote desk and email Monitor and manage own Service Desk queue To work safely at all times taking into account own and others safety Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department What we are looking for: Skills: Interest in of PC, Software and General IT terminology Intertest of current PC hardware technologies and passion to develop practical 'hands-on' skills including building PC's to specification Strong analytical and problem solving abilities A genuine personal interest in the field of IT Good communication and interpersonal skills with the ability to take ownership of customer issues recognising where to escalate if required Strong organisation skills to be able to multitask various activities and work to deadlines Ability to provide 1st line support for issues raised from phone calls to the service desk, including but not limited to password resets, inductions, customer support. Personal qualities: A driven individual Hard working Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Generous salary package - we reward our people at the level they deserve A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love with the people you love A 37-hour working week, with flexible working options, giving you that much needed work/life balance Annual leave entitlement which increases with tenure Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us Pension scheme to help you save for the future Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 28, 2024
Full time
Employer description: Come join Alexander Dennis! Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches.Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work. Overview: We are now looking for an eager candidate to join us as an apprentice. We're in the middle of the biggest new product development agenda in our history and you will play a pivotal role in the success of this. The IT Service Desk Analyst Apprentice will provide 1st line phone call support to all users within the AD Group, dealing with issues related to the hardware and software used within the company. Salary: £15,000 - £17,000 per annum. Duties: Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution Assess the probability of 1st line resolution and escalation path as required Provide instruction/training to customers using phone, remote desk and email Monitor and manage own Service Desk queue To work safely at all times taking into account own and others safety Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department What we are looking for: Skills: Interest in of PC, Software and General IT terminology Intertest of current PC hardware technologies and passion to develop practical 'hands-on' skills including building PC's to specification Strong analytical and problem solving abilities A genuine personal interest in the field of IT Good communication and interpersonal skills with the ability to take ownership of customer issues recognising where to escalate if required Strong organisation skills to be able to multitask various activities and work to deadlines Ability to provide 1st line support for issues raised from phone calls to the service desk, including but not limited to password resets, inductions, customer support. Personal qualities: A driven individual Hard working Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Benefits: Generous salary package - we reward our people at the level they deserve A half day on a Friday. Yes, every Friday. Giving you more time at the weekend to do the things you love with the people you love A 37-hour working week, with flexible working options, giving you that much needed work/life balance Annual leave entitlement which increases with tenure Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life Cycle to work scheme, discounted gym membership, and regular meditation sessions as your health and wellbeing is important to us Pension scheme to help you save for the future Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!