Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
MTrec Recruitment
Newcastle Upon Tyne, Tyne And Wear
The rewards and benefits on offer: You will have the opportunity to work for one of the UK's leading organisations in their field. Immediate start dates available. Hybrid and home working available. A highly competitive basic salary Great office culture- you will work as part of a truly diverse and professional team. Monday-Friday office hours. Long term contract opportunity. Mtrec's new client opportunity: Mtrec recruitment have partnered with our prestigious and long-standing client in their search for an experienced project manager. The company are undertaking a project which will see heavy investments in their network technology and are looking to overhaul their entire site. They are ideally located in Newcastle city centre and have good access to public transport links around the northeast. If you meet the person specification below, apply now for an immediate response! The Job you will do: Collaborate with business analysts to facilitate engagement with company business partners and stakeholders, including building managers, key academics, and relevant parties, to elicit and document end-user requirements. Coordinate and schedule engagement and requirements meetings, ensuring effective communication and participation from all stakeholders. Support the business analyst in documenting requirements according to the agreed format, ensuring accuracy and completeness. Develop implementation and contingency plans for each site building under the guidance of the network project manager, ensuring alignment with project objectives and timelines. Chair engagement and requirements meetings, leading discussions and ensuring productive outcomes. Create and maintain project schedules, ensuring timely completion of documentation and deliverables. Ensure that all documentation produced is comprehensive, clear, and aligns with project objectives and requirements. Collaborate with the network project manager to integrate the engagement and requirements work package into the main network transformation project plan. Take ownership of the planning process, identifying dependencies, risks, and mitigation strategies to ensure successful project execution. Proactively communicate with stakeholders, keeping them informed of project progress, changes, and potential impacts. Adhere to project management best practices and methodologies, ensuring adherence to quality standards and compliance requirements. Continuously monitor and evaluate project performance, identifying opportunities for improvement and implementing necessary adjustments. Foster a collaborative and inclusive project environment, promoting teamwork, transparency, and accountability among project team members. Provide regular updates and reports to project stakeholders, highlighting achievements, challenges, and upcoming milestones. Demonstrate strong leadership and decision-making skills, effectively managing conflicts, resolving issues, and driving project success. About you: Excellent communication and stakeholder management skills Solid project management skills and an understanding of a known delivery mechanism i.e. Prince, Agile etc, ideally Agile Experience of both traditional Waterfall and Agile project methodologies Some recent history of project delivery, either as a supporting PM or primary Able to use MS Project and or Jira Excellent planning and coordination skills Able to work on site a minimum of 3 days per week Broad IT domain experience Experience of delivering relevant projects in technology service organisations Experience of working within or with the Higher Education sector Experience of delivering cyber security related projects Experience with IT infrastructure delivery
May 05, 2024
Full time
The rewards and benefits on offer: You will have the opportunity to work for one of the UK's leading organisations in their field. Immediate start dates available. Hybrid and home working available. A highly competitive basic salary Great office culture- you will work as part of a truly diverse and professional team. Monday-Friday office hours. Long term contract opportunity. Mtrec's new client opportunity: Mtrec recruitment have partnered with our prestigious and long-standing client in their search for an experienced project manager. The company are undertaking a project which will see heavy investments in their network technology and are looking to overhaul their entire site. They are ideally located in Newcastle city centre and have good access to public transport links around the northeast. If you meet the person specification below, apply now for an immediate response! The Job you will do: Collaborate with business analysts to facilitate engagement with company business partners and stakeholders, including building managers, key academics, and relevant parties, to elicit and document end-user requirements. Coordinate and schedule engagement and requirements meetings, ensuring effective communication and participation from all stakeholders. Support the business analyst in documenting requirements according to the agreed format, ensuring accuracy and completeness. Develop implementation and contingency plans for each site building under the guidance of the network project manager, ensuring alignment with project objectives and timelines. Chair engagement and requirements meetings, leading discussions and ensuring productive outcomes. Create and maintain project schedules, ensuring timely completion of documentation and deliverables. Ensure that all documentation produced is comprehensive, clear, and aligns with project objectives and requirements. Collaborate with the network project manager to integrate the engagement and requirements work package into the main network transformation project plan. Take ownership of the planning process, identifying dependencies, risks, and mitigation strategies to ensure successful project execution. Proactively communicate with stakeholders, keeping them informed of project progress, changes, and potential impacts. Adhere to project management best practices and methodologies, ensuring adherence to quality standards and compliance requirements. Continuously monitor and evaluate project performance, identifying opportunities for improvement and implementing necessary adjustments. Foster a collaborative and inclusive project environment, promoting teamwork, transparency, and accountability among project team members. Provide regular updates and reports to project stakeholders, highlighting achievements, challenges, and upcoming milestones. Demonstrate strong leadership and decision-making skills, effectively managing conflicts, resolving issues, and driving project success. About you: Excellent communication and stakeholder management skills Solid project management skills and an understanding of a known delivery mechanism i.e. Prince, Agile etc, ideally Agile Experience of both traditional Waterfall and Agile project methodologies Some recent history of project delivery, either as a supporting PM or primary Able to use MS Project and or Jira Excellent planning and coordination skills Able to work on site a minimum of 3 days per week Broad IT domain experience Experience of delivering relevant projects in technology service organisations Experience of working within or with the Higher Education sector Experience of delivering cyber security related projects Experience with IT infrastructure delivery
Algolia is on a mission to empower every company to create delightful Search & Discovery experiences. We power over 1.5 trillion searches a year, for more than 17,000 customers from 100+ countries. We're looking for a Sr Manager for Product Design to lead our talented design organisation, shape and mature our craft, and work hand-in-hand with Product, Research, and Engineering teams to make user-centric and business impactful decisions. This is an exciting opportunity for you to own a mission-critical team which has a huge impact on the company. Join our team and take ownership of this initiative, work collaboratively with your partners, and drive it to success with a clear vision and strategy. Your role will consist of: Lead the Product Design team and oversee all aspects of product design, including interaction design, information architecture, writing, visual design, service design, design systems, and prototyping. Be a strong partner in assessing the usability, viability, and feasibility of Algolia's products and features. Coach, sponsor, and mentor a globally distributed team of product designers, providing guidance, support and interventional assistance to ensure they meet their goals and objectives. Be a strong ally in developing their career and craft. Collaborate closely with cross-functional teams to align and execute on shared business goals through user-centric work. Define and maintain design standards and guidelines to ensure consistency and quality across all products and platforms. Be a foundational partner in uplevelling our design system and UX infrastructure. Develop and maintain a deep understanding of our product, market, and competitors to ensure our design solutions are innovative and effective Manage multiple design projects simultaneously and ensure they are delivered on time and with buy-in of your cross functional team. Present design solutions and progress to stakeholders and senior management, soliciting feedback and buy-in as needed Use transversal leadership skills to influence all relevant stakeholders to drive success for the customer and promote a customer-first culture throughout the organisation. Collaborate with other teams within UX to build a strong, cross-functional User Experience practice at Algolia. You might be a fit if you have: 4+ years of experience in management, with a track record of success leading and managing technical design teams. 7+ years of experience in product design. An understanding of user-centric design principles and methodologies, with experience in interaction design, information architecture, writing, design systems, visual design, service design, prototyping, and user research. Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams Strong problem-solving skills and the ability to think creatively and strategically Experience working with cross-functional teams to deliver successful product launches and achieve business goals. Excellent communication skills, with the ability to clearly articulate complex ideas and influence stakeholders at all levels. Big picture thinking, while still applying attention to the details. Drive, with an ownership mentality. Ability to thoughtfully escalate issues and reconcile multiple viewpoints to drive alignment that benefits the business and our customers. Experience at our current stage and beyond (10,000+ customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Ideally, you would also have: Experience managing remote teams is a plus Familiarity with search and discovery technologies. Familiarity with ML/AI technologies. We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside.
May 05, 2024
Full time
Algolia is on a mission to empower every company to create delightful Search & Discovery experiences. We power over 1.5 trillion searches a year, for more than 17,000 customers from 100+ countries. We're looking for a Sr Manager for Product Design to lead our talented design organisation, shape and mature our craft, and work hand-in-hand with Product, Research, and Engineering teams to make user-centric and business impactful decisions. This is an exciting opportunity for you to own a mission-critical team which has a huge impact on the company. Join our team and take ownership of this initiative, work collaboratively with your partners, and drive it to success with a clear vision and strategy. Your role will consist of: Lead the Product Design team and oversee all aspects of product design, including interaction design, information architecture, writing, visual design, service design, design systems, and prototyping. Be a strong partner in assessing the usability, viability, and feasibility of Algolia's products and features. Coach, sponsor, and mentor a globally distributed team of product designers, providing guidance, support and interventional assistance to ensure they meet their goals and objectives. Be a strong ally in developing their career and craft. Collaborate closely with cross-functional teams to align and execute on shared business goals through user-centric work. Define and maintain design standards and guidelines to ensure consistency and quality across all products and platforms. Be a foundational partner in uplevelling our design system and UX infrastructure. Develop and maintain a deep understanding of our product, market, and competitors to ensure our design solutions are innovative and effective Manage multiple design projects simultaneously and ensure they are delivered on time and with buy-in of your cross functional team. Present design solutions and progress to stakeholders and senior management, soliciting feedback and buy-in as needed Use transversal leadership skills to influence all relevant stakeholders to drive success for the customer and promote a customer-first culture throughout the organisation. Collaborate with other teams within UX to build a strong, cross-functional User Experience practice at Algolia. You might be a fit if you have: 4+ years of experience in management, with a track record of success leading and managing technical design teams. 7+ years of experience in product design. An understanding of user-centric design principles and methodologies, with experience in interaction design, information architecture, writing, design systems, visual design, service design, prototyping, and user research. Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with cross-functional teams Strong problem-solving skills and the ability to think creatively and strategically Experience working with cross-functional teams to deliver successful product launches and achieve business goals. Excellent communication skills, with the ability to clearly articulate complex ideas and influence stakeholders at all levels. Big picture thinking, while still applying attention to the details. Drive, with an ownership mentality. Ability to thoughtfully escalate issues and reconcile multiple viewpoints to drive alignment that benefits the business and our customers. Experience at our current stage and beyond (10,000+ customers, $200-500M ARR range, high growth, lots of change and building internal infrastructure). Ideally, you would also have: Experience managing remote teams is a plus Familiarity with search and discovery technologies. Familiarity with ML/AI technologies. We're looking for someone who can live our values: GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment. TRUST - Willingness to trust our co-workers and to take ownership. CANDOR - Ability to receive and give constructive feedback. CARE - Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY - Aptitude for learning from others, putting ego aside.
Excellent opportunity for a Facilities Project Manager to work for a highly reputable organisation on their research & testing facility. This is a single site role delivering facilities based upgrades (CAPEX) across the site. Client Details Opportunity for an experienced Facilities Project Manager to work on a research & testing site in Bedford. They are looking for a candidate who has delivered CAPEX project within an industrial or manufacturing setting. Description The successful candidate will lead the delivery of business improvement, and infrastructure investment and development projects and associated business activities competently, securely and safely. Work in close cooperation with the technical managers, resource managers, other project managers and the management team. You will be responsible for delivering CAPEX infrastructure projects across the site (e.g lighting upgrades, fire alarms, machine moves / ugrades etc) Roles & Responsibilities Prepare project justification/business case documentation Management of estimating/quotations, procurement, risk management; planning, project delivery Management of internal project teams / procurement & management of external contractors Act as the prime point of contact with heads of department when resource and/or schedule conflicts are escalated from projects Ensure timely initiation of external procurement requirements and support negotiations with suppliers Profile Experience delivering CAPEX projects within an industrial / manufacturing facility is essential A university degree or equivalent skills and experience in an engineering or technically demanding discipline Demonstrated experience of delivering complex technical projects, preferably with a capital investment/infrastructure development aspect, with a record of delivering within challenging time, quality and cost targets. A project management qualification is beneficial. Commercial experience is also desirable including meaningful involvement with managing subcontractors Familiarity with managing Feasibility Study, FEED, EPC, Commissioning and handover project phases, and with the regulatory framework applying to the delivery of infrastructure projects, would be advantageous. The ability to understand a technical narrative in unfamiliar disciplines with guidance from technical experts Excellent communications skills such that the intent is clearly understandable Job Offer £55,000 - 65,000 26 days holiday + bank holidays Pension contribution BUPA health insurance Life assurance cover
May 04, 2024
Full time
Excellent opportunity for a Facilities Project Manager to work for a highly reputable organisation on their research & testing facility. This is a single site role delivering facilities based upgrades (CAPEX) across the site. Client Details Opportunity for an experienced Facilities Project Manager to work on a research & testing site in Bedford. They are looking for a candidate who has delivered CAPEX project within an industrial or manufacturing setting. Description The successful candidate will lead the delivery of business improvement, and infrastructure investment and development projects and associated business activities competently, securely and safely. Work in close cooperation with the technical managers, resource managers, other project managers and the management team. You will be responsible for delivering CAPEX infrastructure projects across the site (e.g lighting upgrades, fire alarms, machine moves / ugrades etc) Roles & Responsibilities Prepare project justification/business case documentation Management of estimating/quotations, procurement, risk management; planning, project delivery Management of internal project teams / procurement & management of external contractors Act as the prime point of contact with heads of department when resource and/or schedule conflicts are escalated from projects Ensure timely initiation of external procurement requirements and support negotiations with suppliers Profile Experience delivering CAPEX projects within an industrial / manufacturing facility is essential A university degree or equivalent skills and experience in an engineering or technically demanding discipline Demonstrated experience of delivering complex technical projects, preferably with a capital investment/infrastructure development aspect, with a record of delivering within challenging time, quality and cost targets. A project management qualification is beneficial. Commercial experience is also desirable including meaningful involvement with managing subcontractors Familiarity with managing Feasibility Study, FEED, EPC, Commissioning and handover project phases, and with the regulatory framework applying to the delivery of infrastructure projects, would be advantageous. The ability to understand a technical narrative in unfamiliar disciplines with guidance from technical experts Excellent communications skills such that the intent is clearly understandable Job Offer £55,000 - 65,000 26 days holiday + bank holidays Pension contribution BUPA health insurance Life assurance cover
IT Change & Problem Manager Abingdon Rd, Culham, UKFull-timeSalary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pensionSite Location: UKAEA Culham, OxfordshireConfirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. Job Description As an employee of UKAEA, you will benefit from:- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. - Corporate bonus scheme of up to 7% and a Relocation allowance (if eligible).- Flexible working options including family-friendly policies.- Employee Assistance Programme and trained Mental Health First Aiders.- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.- Wide range of career development opportunities .- A vibrant culture committed to equality and being fully inclusive .This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) / be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as scientific research, modelling, simulation, software engineering, integration, automation, business systems, information security, and ICT capabilities. This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling.- Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager, approving non-escalated changes.- Refine change and problem management processes to meet evolving business needs and industry standards.- Conduct IT problem investigations using root cause analysis and trend analysis to prevent future interruptions.- Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture of fault identification and reliability improvement. Qualifications Essential Requirements: - Strong technical knowledge applicable to the role, demonstrated through HND equivalent or relevant STEM subject experience.- Proven ability in people management, fostering leadership qualities and driving team performance within diverse technology teams.- Proficiency in influencing and advising across organisational levels, facilitating effective collaboration and decision-making.- Knowledgeable in Service Management practices with an ITIL V3 or V4 foundation qualification. Desirable Skills: - Industry-accredited Associate or Professional qualifications (e.g., PMP, PRINCE2 ), showcasing proficiency in project management methodologies and practices.- Ability to deputise for the Service Management Group Leader when necessary.- Ability to assist with the activities of the Service Management group providing knowledge and assistance when possible.- Understanding of computer and storage technologies, distributed processing platforms, and data analytics, facilitating informed decision-making and support within IT environments. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
May 04, 2024
Full time
IT Change & Problem Manager Abingdon Rd, Culham, UKFull-timeSalary: £52,293 (inclusive of MPP) + excellent benefits including outstanding pensionSite Location: UKAEA Culham, OxfordshireConfirmed Grade: Level 5 Company Description By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world's energy? If so, read on.Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative. Job Description As an employee of UKAEA, you will benefit from:- Outstanding defined benefit pension scheme, details of which can be found at the end of this advert. - Corporate bonus scheme of up to 7% and a Relocation allowance (if eligible).- Flexible working options including family-friendly policies.- Employee Assistance Programme and trained Mental Health First Aiders.- Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.- Wide range of career development opportunities .- A vibrant culture committed to equality and being fully inclusive .This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) / be eligible for SC Clearance (must have resided in the UK for the last 5 years) including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role UKAEA's Computing Division encompasses a comprehensive suite of digital tools and techniques, supporting activities such as scientific research, modelling, simulation, software engineering, integration, automation, business systems, information security, and ICT capabilities. This division is crucial to advancing UKAEA's mission of delivering sustainable fusion energy and maximising scientific and economic impact. The role of Change & Problem Manager, reporting to the IT Service Management Group Leader within the Enterprise Infrastructure Solutions Unit, is pivotal. This role involves assessing the need for change, analysing current states resulting from identified problems, and advising on defining change scope and future states. The Change & Problem Manager plays a key role in evaluating organisational readiness for change within UKAEA's Computing Division. Additional Responsibilities: - Lead change and problem management processes, aligning stakeholders on KPIs and ensuring effective tooling.- Coordinate and oversee outputs of the Change Advisory Board (CAB) and act as Change Manager, approving non-escalated changes.- Refine change and problem management processes to meet evolving business needs and industry standards.- Conduct IT problem investigations using root cause analysis and trend analysis to prevent future interruptions.- Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture of fault identification and reliability improvement. Qualifications Essential Requirements: - Strong technical knowledge applicable to the role, demonstrated through HND equivalent or relevant STEM subject experience.- Proven ability in people management, fostering leadership qualities and driving team performance within diverse technology teams.- Proficiency in influencing and advising across organisational levels, facilitating effective collaboration and decision-making.- Knowledgeable in Service Management practices with an ITIL V3 or V4 foundation qualification. Desirable Skills: - Industry-accredited Associate or Professional qualifications (e.g., PMP, PRINCE2 ), showcasing proficiency in project management methodologies and practices.- Ability to deputise for the Service Management Group Leader when necessary.- Ability to assist with the activities of the Service Management group providing knowledge and assistance when possible.- Understanding of computer and storage technologies, distributed processing platforms, and data analytics, facilitating informed decision-making and support within IT environments. Additional Information For a full list of benefits and to apply, select the apply button to be taken through to the UKAEA careers pages.We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organisation. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success. Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.
Overall Job Purpose To plan and deliver IT change projects to the agreed time, quality and cost standards. Ensure that projects follow the Stonegate project governance framework. Work with IT colleagues to ensure that projects align with the IT strategy and roadmap. Work to ensure that business colleagues are fully engaged and can contribute to successful project delivery. This role is home based with weekly travel to our Head Offices in Solihull, depending on the number of projects being worked on at any one time. This role also requires national travel on a regular basis. Responsibilities: Team Leadership Provide leadership and direction to cross-functional project teams. Design project team structures and plans (with internal and external resources) to maximise effectiveness. Strategy and Planning Ensure project plans are comprehensive, deliverable, and appropriately resourced. Support continuous improvement of IT Development team processes and procedures. Development and Deployment Ensure that all projects conform to design and architectural standards provided by the IT Operations and Infrastructure Team. Create a suitable testing framework to ensure that change is non-disruptive. Engage with IT Operations and Infrastructure to ensure safe delivery into a production service. Project Management of the IT strategy, Cloud, EUC, Security and Workspace roadmap. Stakeholder Management Work closely with project stakeholders to ensure that projects are delivered in line with agreed expectations. Communicate project progress to all stakeholders. Identify and mange any issues impacting project delivery. Financial Management Provide strict financial control of project costs/budgets. Provide clear and transparent reporting of all IT development/project expenditure. Governance Identify, track, and manage project risks. Seek appropriate agreement from IT colleagues for solution designs. Ensure projects follow the Stonegate project governance framework. Supplier Management Work with suppliers to agree workable technical solutions and realistic deliver plans. Maintain relationships with all key supplier contacts. Budget & Staff Management Accountabilities Task management of IT project team (Business Analyst, 3rd party test resource etc.) Accountable for fiscal control of project budgets (£50k - £750k) Person Specification: Skills, Knowledge & Qualifications: Essential: Proven project delivery experience including management of multiple infrastructure workstreams, with strong technical understanding in this area. Experience of managing suppliers to deliver in line with agreed plans. Experience of working in a B2C, customer focussed company. A good communicator able to create accurate and informative summaries of complex project updates/issues. Stakeholder engagement and management Experience of project initiation including requirements gathering, agreeing scope and defining proposed solutions Numerate and highly comfortable with standard project management tools and packages Desirable: Hospitality experience Agile and/or PRINCE qualified (or appropriate practical experience) What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
May 04, 2024
Full time
Overall Job Purpose To plan and deliver IT change projects to the agreed time, quality and cost standards. Ensure that projects follow the Stonegate project governance framework. Work with IT colleagues to ensure that projects align with the IT strategy and roadmap. Work to ensure that business colleagues are fully engaged and can contribute to successful project delivery. This role is home based with weekly travel to our Head Offices in Solihull, depending on the number of projects being worked on at any one time. This role also requires national travel on a regular basis. Responsibilities: Team Leadership Provide leadership and direction to cross-functional project teams. Design project team structures and plans (with internal and external resources) to maximise effectiveness. Strategy and Planning Ensure project plans are comprehensive, deliverable, and appropriately resourced. Support continuous improvement of IT Development team processes and procedures. Development and Deployment Ensure that all projects conform to design and architectural standards provided by the IT Operations and Infrastructure Team. Create a suitable testing framework to ensure that change is non-disruptive. Engage with IT Operations and Infrastructure to ensure safe delivery into a production service. Project Management of the IT strategy, Cloud, EUC, Security and Workspace roadmap. Stakeholder Management Work closely with project stakeholders to ensure that projects are delivered in line with agreed expectations. Communicate project progress to all stakeholders. Identify and mange any issues impacting project delivery. Financial Management Provide strict financial control of project costs/budgets. Provide clear and transparent reporting of all IT development/project expenditure. Governance Identify, track, and manage project risks. Seek appropriate agreement from IT colleagues for solution designs. Ensure projects follow the Stonegate project governance framework. Supplier Management Work with suppliers to agree workable technical solutions and realistic deliver plans. Maintain relationships with all key supplier contacts. Budget & Staff Management Accountabilities Task management of IT project team (Business Analyst, 3rd party test resource etc.) Accountable for fiscal control of project budgets (£50k - £750k) Person Specification: Skills, Knowledge & Qualifications: Essential: Proven project delivery experience including management of multiple infrastructure workstreams, with strong technical understanding in this area. Experience of managing suppliers to deliver in line with agreed plans. Experience of working in a B2C, customer focussed company. A good communicator able to create accurate and informative summaries of complex project updates/issues. Stakeholder engagement and management Experience of project initiation including requirements gathering, agreeing scope and defining proposed solutions Numerate and highly comfortable with standard project management tools and packages Desirable: Hospitality experience Agile and/or PRINCE qualified (or appropriate practical experience) What's in it for you? 25 days annual leave Annual Leave Purchase Scheme Pension Vitality Healthcare Opt in dental insurance programme Annual bonus scheme The Stonegate discount card offering discounts across our managed estate Online benefits portal offering discounts across the High Street and other retailers At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at . If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
Job Title: Information Assurance Security Manager About Us: Amber Labs is a dynamic and innovative tech company that is at the forefront of the cloud computing revolution. We specialize in leveraging AWS technologies to create scalable and efficient solutions for our clients. We are seeking a highly skilled Technical Lead to join our team and contribute to the success of our projects. Location: London Company Overview: About Us: Amber Labs is a dynamic and innovative tech company that is at the forefront of the cloud computing revolution. We specialize in leveraging AWS technologies to create scalable and efficient solutions for our clients. We are seeking a highly skilled Technical Lead to join our team and contribute to the success of our projects. Position Overview: We are seeking a highly skilled Information Assurance Security Manager (IASM) to join our team. The ideal candidate will be responsible for overseeing the design, implementation, and maintenance of information security policies, procedures, and controls to safeguard our organization's data assets. The IASM will also play a key role in ensuring compliance with industry standards such as ITIL and COBIT. Responsibilities: Develop and maintain information security policies, standards, and procedures in accordance with industry best practices, regulatory requirements, and organizational objectives. Conduct risk assessments and vulnerability scans to identify and mitigate potential security threats and vulnerabilities. Implement and manage security controls to protect against unauthorized access, data breaches, and other security incidents. Monitor security logs and alerts to detect and respond to security incidents in a timely manner. Provide guidance and support to IT and business stakeholders on security-related matters. Collaborate with cross-functional teams to integrate security into the development lifecycle of applications, systems, and infrastructure. Lead security awareness training and education programs for employees to promote a culture of security awareness and compliance. Stay informed about emerging threats, vulnerabilities, and security technologies to continuously improve the organization's security posture. Prepare and maintain documentation related to information security policies, procedures, and controls. Qualifications: Bachelor's degree in Information Security, Computer Science, or a related field. Master's degree preferred. Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or equivalent certification preferred. Minimum of X years of experience in information security management roles. Strong knowledge of information security principles, standards, and best practices. Experience with ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) frameworks. Hands-on experience with security technologies such as firewalls, intrusion detection/prevention systems, encryption, and identity/access management solutions. Excellent communication and interpersonal skills, with the ability to effectively communicate complex security concepts to technical and non-technical audiences. Strong analytical and problem-solving skills, with the ability to assess and mitigate security risks effectively. Proven ability to work independently and collaboratively in a fast-paced environment. Benefits: Competitive salary Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Professional development opportunities Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
May 04, 2024
Full time
Job Title: Information Assurance Security Manager About Us: Amber Labs is a dynamic and innovative tech company that is at the forefront of the cloud computing revolution. We specialize in leveraging AWS technologies to create scalable and efficient solutions for our clients. We are seeking a highly skilled Technical Lead to join our team and contribute to the success of our projects. Location: London Company Overview: About Us: Amber Labs is a dynamic and innovative tech company that is at the forefront of the cloud computing revolution. We specialize in leveraging AWS technologies to create scalable and efficient solutions for our clients. We are seeking a highly skilled Technical Lead to join our team and contribute to the success of our projects. Position Overview: We are seeking a highly skilled Information Assurance Security Manager (IASM) to join our team. The ideal candidate will be responsible for overseeing the design, implementation, and maintenance of information security policies, procedures, and controls to safeguard our organization's data assets. The IASM will also play a key role in ensuring compliance with industry standards such as ITIL and COBIT. Responsibilities: Develop and maintain information security policies, standards, and procedures in accordance with industry best practices, regulatory requirements, and organizational objectives. Conduct risk assessments and vulnerability scans to identify and mitigate potential security threats and vulnerabilities. Implement and manage security controls to protect against unauthorized access, data breaches, and other security incidents. Monitor security logs and alerts to detect and respond to security incidents in a timely manner. Provide guidance and support to IT and business stakeholders on security-related matters. Collaborate with cross-functional teams to integrate security into the development lifecycle of applications, systems, and infrastructure. Lead security awareness training and education programs for employees to promote a culture of security awareness and compliance. Stay informed about emerging threats, vulnerabilities, and security technologies to continuously improve the organization's security posture. Prepare and maintain documentation related to information security policies, procedures, and controls. Qualifications: Bachelor's degree in Information Security, Computer Science, or a related field. Master's degree preferred. Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), or equivalent certification preferred. Minimum of X years of experience in information security management roles. Strong knowledge of information security principles, standards, and best practices. Experience with ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technologies) frameworks. Hands-on experience with security technologies such as firewalls, intrusion detection/prevention systems, encryption, and identity/access management solutions. Excellent communication and interpersonal skills, with the ability to effectively communicate complex security concepts to technical and non-technical audiences. Strong analytical and problem-solving skills, with the ability to assess and mitigate security risks effectively. Proven ability to work independently and collaboratively in a fast-paced environment. Benefits: Competitive salary Health, dental, and vision insurance Retirement savings plan Paid time off and holidays Professional development opportunities Diversity & Inclusion: Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes: Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace. By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.
IT Engineer needed to cover one of our clients Schools in the Horsham area. Salary up to £25,000 + benefits - depending on experience. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Horsham Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 03, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Horsham area. Salary up to £25,000 + benefits - depending on experience. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Horsham Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
The Vacancy We are seeking an experienced Information Security Manager to join our global team. The successful candidate will be responsible for setting the security strategy, managing risk, vendor risk management, and business continuity/crisis management. The Team The Information Security Team plays a crucial role in safeguarding sensitive data and ensuring compliance with legal and cyber security standards. They are responsible for implementing robust cybersecurity measures to protect against unauthorized access, data breaches, and cyber threats. The team continuously monitors the firm's digital infrastructure, assesses potential vulnerabilities, and develops strategies to mitigate risks. Their expertise contributes to maintaining client confidentiality and upholding the firm's reputation for reliability and trustworthiness. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. For accessibility information on our London offices, please visit our website. A bit about the role Acting as a deputy for the Head of Information Security. Develop and implement the firm's information security strategy and policies. In conjunction with the Head of Information Security, develop and implement information security policies, standards and documentation ensuring compliance with all applicable legal or regulatory legislations. Conduct regular risk assessments to identify vulnerabilities and propose mitigation strategies. Manage all security certifications to ensure compliance to applicable standards and regulations. Manage vendor risk by conducting security assessments of third-party providers. Manage audit findings (internal, external and client driven) to ensure that business departments understand issues and that remediations effectively mitigate information security risks. Develop and manage the firm's business continuity and crisis management plans. Coordinate with various departments to ensure the firm's security policies are adhered to. Provide training and guidance to staff on information security best practices. Stay updated on the latest industry trends, threats, and security technologies. A bit about you Professional security management certification, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or similar. Proven experience in a similar role, preferably within a law firm or professional services environment. Experience of operating in a similar role within the framework of and adhering to requirements of ISO27001 and Cyber Essentials Plus or similar standards. Strong knowledge of information security concepts and technologies, risk and vendor risk management, and business continuity/crisis management. Excellent problem-solving and decision-making skills. Strong communication and leadership skills. What can we offer you? Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans, electric vehicle scheme and much more. Fieldfisher HQ is based in the vibrant and thriving City of London, which has something for everyone. Offering excellent commuter links based a 5-minute walk away from Monument and Bank tube stations. Views overlooking the River Thames and Tower Bridge from our 9th floor terrace, open plan workspaces that encourages a sense of camaraderie, hybrid working and hot-desking, discounted coffee in our on-site cafe, bike storage, shower facilities and much more. We have diverse teams made up of our Partners, Lawyers and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas. We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself! Culture & personal development We're a firm with real entrepreneurial drive and we don't believe in squashing people's individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That's why we foster a culture that encourages you to be yourself. We'll give you bespoke support to develop your own career. Whether that's through allowing you to "access all areas" across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we'll make sure your talents are being nurtured. The Firm Fieldfisher is Times Top 20 Law Firm, a highly commended firm in the European Financial Times Innovative Lawyers rankings and is repeatedly nominated for awards in areas including dispute resolution, M&A and IP. Many of our lawyers are recognised by legal directories as leading professionals in their areas of specialism and we are top two-ranked in a number of our key practice areas.Our network spans over 1,800 people across 26 international offices.
May 03, 2024
Full time
The Vacancy We are seeking an experienced Information Security Manager to join our global team. The successful candidate will be responsible for setting the security strategy, managing risk, vendor risk management, and business continuity/crisis management. The Team The Information Security Team plays a crucial role in safeguarding sensitive data and ensuring compliance with legal and cyber security standards. They are responsible for implementing robust cybersecurity measures to protect against unauthorized access, data breaches, and cyber threats. The team continuously monitors the firm's digital infrastructure, assesses potential vulnerabilities, and develops strategies to mitigate risks. Their expertise contributes to maintaining client confidentiality and upholding the firm's reputation for reliability and trustworthiness. Inclusiveness and Diversity At Fieldfisher, led by the social model of disability, we are working towards removing accessibility barriers and maximising disability and neurodiversity inclusion in our recruitment processes. Should you have any accessibility requirements, please contact a member of Fieldfisher's Recruitment Team who will work with you to implement suitable adjustments at any stage of the recruitment process. All conversations are treated in the strictest of confidence and we would appreciate your feedback to ensure we can provide an accessible and enjoyable recruitment process. For accessibility information on our London offices, please visit our website. A bit about the role Acting as a deputy for the Head of Information Security. Develop and implement the firm's information security strategy and policies. In conjunction with the Head of Information Security, develop and implement information security policies, standards and documentation ensuring compliance with all applicable legal or regulatory legislations. Conduct regular risk assessments to identify vulnerabilities and propose mitigation strategies. Manage all security certifications to ensure compliance to applicable standards and regulations. Manage vendor risk by conducting security assessments of third-party providers. Manage audit findings (internal, external and client driven) to ensure that business departments understand issues and that remediations effectively mitigate information security risks. Develop and manage the firm's business continuity and crisis management plans. Coordinate with various departments to ensure the firm's security policies are adhered to. Provide training and guidance to staff on information security best practices. Stay updated on the latest industry trends, threats, and security technologies. A bit about you Professional security management certification, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or similar. Proven experience in a similar role, preferably within a law firm or professional services environment. Experience of operating in a similar role within the framework of and adhering to requirements of ISO27001 and Cyber Essentials Plus or similar standards. Strong knowledge of information security concepts and technologies, risk and vendor risk management, and business continuity/crisis management. Excellent problem-solving and decision-making skills. Strong communication and leadership skills. What can we offer you? Our people are at the core of what we do. Fieldfisher's benefits package is designed to enable all colleagues to thrive in an inclusive and supportive environment. These benefits range from private health insurance, life assurance & income protection, flexi-gym discounts, season ticket loans, bike-to-work loans, electric vehicle scheme and much more. Fieldfisher HQ is based in the vibrant and thriving City of London, which has something for everyone. Offering excellent commuter links based a 5-minute walk away from Monument and Bank tube stations. Views overlooking the River Thames and Tower Bridge from our 9th floor terrace, open plan workspaces that encourages a sense of camaraderie, hybrid working and hot-desking, discounted coffee in our on-site cafe, bike storage, shower facilities and much more. We have diverse teams made up of our Partners, Lawyers and Business Services Professionals, collaborating to provide outstanding service to our clients, working across our many different sectors and practice areas. We understand the importance of collaboration outside of work with lots of different clubs and networks for our people to get involved in, including quiz nights, book club, choir, firm-funded yoga, fitness challenges, football teams, and inclusive events with our nominated charity partners. If you would like to know more, chat with our recruitment team or visit our social media channels to see for yourself! Culture & personal development We're a firm with real entrepreneurial drive and we don't believe in squashing people's individuality. We want you to use your unique talents and experiences to help the firm grow. You can only do that by being yourself. And working closely and collaboratively with people throughout the firm. That's why we foster a culture that encourages you to be yourself. We'll give you bespoke support to develop your own career. Whether that's through allowing you to "access all areas" across the firm, funding you through training for professional development qualifications, or making sure you have a structured career plan, we'll make sure your talents are being nurtured. The Firm Fieldfisher is Times Top 20 Law Firm, a highly commended firm in the European Financial Times Innovative Lawyers rankings and is repeatedly nominated for awards in areas including dispute resolution, M&A and IP. Many of our lawyers are recognised by legal directories as leading professionals in their areas of specialism and we are top two-ranked in a number of our key practice areas.Our network spans over 1,800 people across 26 international offices.
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
May 03, 2024
Full time
IT Engineer needed to cover one of our clients Schools in the Hassocks area. Salary £25,000 + benefits. We are a leading managed service provider in the Education Sector and we are looking for an IT Engineer to join our very busy, expanding team supporting IT in the Hassocks Area. This is an exciting op portunity for an IT Engineer to join a highly recognized and always expanding IT solutions and managed service provider, working for a company that puts engineering excellence first. Our requirement is for a IT Engineer with some background in supporting infrastructures and Microsoft technologies, although induction and on-the-job training with our experienced on-site team will be provided. As a IT Engineer, you will be working in an educational environment with a team of dedicated professionals. Our team of experienced seniors will be supporting you either remotely or as a site visit, enabling you to further your career within the sector and provide an outstanding service to our clients. Your responsibilities will include: Under the guidance of the Network Manager: provide specialist ICT support that ensures the school establishes and maintains high quality learning facilities. Connect up and check hardware for normal operation. Set-up a suitable desktop environment for users of a standalone or networked PC. Install simple software applications as required. Perform basic set-up and checking of networked PC's. Perform basic maintenance task for user accounts. Use simple utilities to change information on the intranet. Provide a good level of technical expertise to all assigned customer networks, To use our ticket based system to manage and resolve problems. To identify areas of Growth within the school from a Technical and Engineering front and escalate this to the account manager. Ability to effectively communicate (verbally and in writing) technical information to the client and commercial information to the account manager. To do complete our regular checks on our client systems. Requirements Experience in a helpdesk or support environment. You will be willing to work in teams to resolve common problems, and also be part of our rollout project teams. Microsoft Server Skills are desirable. Professional and polished communication skills. Experience in the education sector is desirable but not essential. Must have a clean and valid DBS disclosure. Keen desire to learn and expand on your existing knowledge/ skills. Benefits and Opportunities We can offer you: An environment that is underpinned by a passionate, people driven company. It is our mission to support and develop our staff. Exceptional career development and advancement opportunities including Microsoft/Apple training. Opportunities to gain experience in high level IT projects. The potential to progress to the senior levels of our management team. A remuneration scale that encourages and rewards progression and improvement. 25 Days Holiday (loyalty service holiday scheme). Sage Benefits. If you are interested in this role and would like to find out more we would love to hear from you!
IT Manager Barnsley Up to £55,000 + Excellent Prospects CV Screen is recruiting for an IT Manager in a standalone capacity for a well-established within the retail sector. The role is 30 hours a week, full time on site, in Barnsley with occasional travel to our Brighton. This is a superb opportunity to manage and build a IT function for a market leading and growing company in the retail sector. ROLE DETAILS Your role as an IT Manager will oversee all IT functions of the company, having expert knowledge, and experience of implementing, industry best practices and to staying up-to-date with advances. This will be a hands on position providing support at all levels across the company. DUTIES & RESPONSIBILTIES: Management of daily IT operations Network / Infrastructure management in a Microsoft environment Development of IT infrastructure in line with company strategy Budgetary management IT / Desktop Support where needed Management of retail systems and estate Datacentre management WHAT YOU WILL NEED: Strong experience managing and developing IT functions Any experience within retail would be useful Great communication / stakeholder management skills A hands on skill set SALARY: Basic salary up to £55,000 LOCATION The role is 30 hours a week, full time on site, in Barnsley. Commute From: Sheffield, Leeds, Huddersfield TO APPLY: Please send your CV to Skye Mclellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES Head of IT Infrastructure Manager IT Systems Administrator IT Operations Manager CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
May 03, 2024
Full time
IT Manager Barnsley Up to £55,000 + Excellent Prospects CV Screen is recruiting for an IT Manager in a standalone capacity for a well-established within the retail sector. The role is 30 hours a week, full time on site, in Barnsley with occasional travel to our Brighton. This is a superb opportunity to manage and build a IT function for a market leading and growing company in the retail sector. ROLE DETAILS Your role as an IT Manager will oversee all IT functions of the company, having expert knowledge, and experience of implementing, industry best practices and to staying up-to-date with advances. This will be a hands on position providing support at all levels across the company. DUTIES & RESPONSIBILTIES: Management of daily IT operations Network / Infrastructure management in a Microsoft environment Development of IT infrastructure in line with company strategy Budgetary management IT / Desktop Support where needed Management of retail systems and estate Datacentre management WHAT YOU WILL NEED: Strong experience managing and developing IT functions Any experience within retail would be useful Great communication / stakeholder management skills A hands on skill set SALARY: Basic salary up to £55,000 LOCATION The role is 30 hours a week, full time on site, in Barnsley. Commute From: Sheffield, Leeds, Huddersfield TO APPLY: Please send your CV to Skye Mclellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES Head of IT Infrastructure Manager IT Systems Administrator IT Operations Manager CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)
Senior IT Technician Cotteswold Dairy are looking to fill a brand new role with a strong, confident and knowledgeable professional who is looking for a challenging role in which they can grow and develop. Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of Cotteswold Dairy both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching, data input and rigorous reporting. You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; oversee and mentor our IT Technician and liaising with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen s terms. You will be required to travel to other depots in order to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Senior IT Technician Skills The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development. You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement. The Senior IT Technician Role Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Please see the job description for full details of this role (available on (url removed)/careers) Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days holiday plus Bank Holidays Additional day of holiday after 3 years service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health To be considered for this fantastic opportunity as a Senior IT Technician please click apply now
May 03, 2024
Full time
Senior IT Technician Cotteswold Dairy are looking to fill a brand new role with a strong, confident and knowledgeable professional who is looking for a challenging role in which they can grow and develop. Deputising for the IT Manager, you will deliver first-class technical support. Supporting the Information and Communication Technology (ICT) requirements of Cotteswold Dairy both at Head Office and across our regional Depots, you will work closely with the external Information Technology (IT) support companies as well as a part of the IT team and in-house projects. An exciting time for the business, we are currently transitioning to new software in our Sales departments which requires additional support, coaching, data input and rigorous reporting. You will excel at fault finding, providing first and second line support for technical issues across network, printer, desktop & laptops; oversee and mentor our IT Technician and liaising with third party ICT service and software providers. You will work to proactively improve and streamline internal workflows, identifying opportunities to replace extraneous process or implement new solutions. Confident to deal with all levels of the business from office staff and sales teams to field staff, management and directors, you will be adept at communicating in clear language, imparting complex ideas and methodology in laymen s terms. You will be required to travel to other depots in order to provide in-person support, and as such a full UK driving licence and access to a vehicle is a requirement of this role. Senior IT Technician Skills The ideal candidate will be level 4/5 ICT, Business and Project Management qualified, and be able to demonstrate a minimum of two years relevant experienced and continued professional development. You will demonstrate strong knowledge of Office 365 including MS Teams; and possess high level Excel Skills including advanced Macro & Visual Basic programming abilities. You will possess excellent planning and organisation skills with an eye for detail, an ability to grasp concepts and think creatively to identify areas for improvement. The Senior IT Technician Role Based at head office in Tewkesbury, travelling to our regional depots and reporting to the IT Manager, your role will cover: Co-ordination of systems, software and hardware The timely delivery of projects Fault finding and implementation of solutions Accurate and detailed reporting Ensuring compliance with applicable laws, codes of practice and regulations Maintenance and development of infrastructure Deputising for the IT Manager in their absence Supervision and mentorship of the IT Technician Please see the job description for full details of this role (available on (url removed)/careers) Company Benefits We also offer benefits including: Competitive salary with scope to train and advance within the business 22 days holiday plus Bank Holidays Additional day of holiday after 3 years service Refer a friend - potentially receive £500 Cycle to work scheme Discounted products, including doorstep delivery where available Group personal pension scheme (4% employee, 4.5% employer) Health and wellbeing benefit via Simply Health To be considered for this fantastic opportunity as a Senior IT Technician please click apply now
Storage and Platform Infrastructure Engineer A fantastic opportunity to work with one of our key clients as a Storage and Platform Engineer. Location: Hybrid working - Office location is Cambridge / London Salary: 37,000 - 43,000 plus overtime and benefits Perks: 30 days holiday + bank holidays Role description: Provide a range of infrastructure solutions, prioritising tasks to meet agreed service levels. Document results and escalate issues when necessary. Implement, maintain, and improve systems and services according to ICT architecture and governance standards. Utilize designated monitoring tools to track system performance and report any issues to the Lead Technical Analyst before resolving them. Adhere to operational standards and suggest system modifications when appropriate. Collaborate with various IT teams to deliver well-designed and supported IT services. Follow established procedures for handling requests and managing incidents, ensuring top-notch customer service. Investigate and resolve complex issues, serving as an escalation point for other team members. Offer technical expertise in resolving major incidents and problems, documenting solutions for future reference. Skills / Qualifications required: Degree or equivalent and relevant professional qualification. Proficient in computer systems and software with Windows, VMWare & Active Directory. Knowledge of Nutanix is highly advantageous. Hands-on experience with desktop and application virtualization in corporate settings. Skilled in deploying and configuring end-user devices on a large scale in centralized environments. Proficient in securing end-user devices using malware prevention tools. Experienced in supervising the daily tasks of technical personnel. Familiarity with installation and administration of Microsoft end-user operating systems. Understanding of popular end-user application suites. Proficiency in application packaging and virtualization utilizing technologies like Microsoft App-V and System Center Configuration Manager (SCCM), or equivalent. Knowledge of desktop virtualization using VMware vSphere or similar technologies. Competent in utilizing capacity and performance monitoring tools and interpreting their data. Awareness of relevant information technology legislation. Please apply by sending your applications to (url removed) Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
May 03, 2024
Full time
Storage and Platform Infrastructure Engineer A fantastic opportunity to work with one of our key clients as a Storage and Platform Engineer. Location: Hybrid working - Office location is Cambridge / London Salary: 37,000 - 43,000 plus overtime and benefits Perks: 30 days holiday + bank holidays Role description: Provide a range of infrastructure solutions, prioritising tasks to meet agreed service levels. Document results and escalate issues when necessary. Implement, maintain, and improve systems and services according to ICT architecture and governance standards. Utilize designated monitoring tools to track system performance and report any issues to the Lead Technical Analyst before resolving them. Adhere to operational standards and suggest system modifications when appropriate. Collaborate with various IT teams to deliver well-designed and supported IT services. Follow established procedures for handling requests and managing incidents, ensuring top-notch customer service. Investigate and resolve complex issues, serving as an escalation point for other team members. Offer technical expertise in resolving major incidents and problems, documenting solutions for future reference. Skills / Qualifications required: Degree or equivalent and relevant professional qualification. Proficient in computer systems and software with Windows, VMWare & Active Directory. Knowledge of Nutanix is highly advantageous. Hands-on experience with desktop and application virtualization in corporate settings. Skilled in deploying and configuring end-user devices on a large scale in centralized environments. Proficient in securing end-user devices using malware prevention tools. Experienced in supervising the daily tasks of technical personnel. Familiarity with installation and administration of Microsoft end-user operating systems. Understanding of popular end-user application suites. Proficiency in application packaging and virtualization utilizing technologies like Microsoft App-V and System Center Configuration Manager (SCCM), or equivalent. Knowledge of desktop virtualization using VMware vSphere or similar technologies. Competent in utilizing capacity and performance monitoring tools and interpreting their data. Awareness of relevant information technology legislation. Please apply by sending your applications to (url removed) Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
Systems Administrator (Information Technology) Milton Keynes - Initially office based but hybrid when you're settled in the role (1 day from home) Up to 40,000 We're looking for an experienced Systems Administrator to join our client in Milton Keynes. Reporting to the IT Manager, you will work within a small team supporting their systems onsite, their equipment and the software used. You will manage and maintain the computer systems and applications at all business sites, ensuring that systems integrity and business efficiency can be maximised. This will involve remote management and liaison with staff at other sites. Part of your responsibility is to maintain effective links to other sites, so that the corporate network infrastructure functions effectively. If you're a graduate with a couple of years post-graduation experience and you are keen to learn, this could be a great opportunity for you! As Systems Administrator, you will: Configure, manage, install, support, and maintain the computer servers and applications, network infrastructure and company communications systems. Ensure that the integrity of data held within the systems is high. Monitor system performance to predict and prevent potential problems. Ensure that a complete backup regime is maintained for all systems. Monitor developments in the information technology market and recommend developments or additions to the IT Manager that may be cost-justifiable to implement. Work closely with other members of Information Technology to ensure good and reliable performance of all IT resources. Train users in the use of computer equipment and software, as needed. As necessary, update operational procedures and documentation to reflect actual working practices. What skills and experience are we looking for? Experienced problem-solver with an analytical approach Excellent verbal and written communication A recognised networking accreditation - such as CCNA is desirable. An industry-recognised security accreditation - such as CompTIA+ Virtualisation experience (Hyper-V) and cloud-based infrastructure Admin-level experience of Azure / Office 365 / SharePoint Salesforce or PowerApps experience is desirable. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
May 03, 2024
Full time
Systems Administrator (Information Technology) Milton Keynes - Initially office based but hybrid when you're settled in the role (1 day from home) Up to 40,000 We're looking for an experienced Systems Administrator to join our client in Milton Keynes. Reporting to the IT Manager, you will work within a small team supporting their systems onsite, their equipment and the software used. You will manage and maintain the computer systems and applications at all business sites, ensuring that systems integrity and business efficiency can be maximised. This will involve remote management and liaison with staff at other sites. Part of your responsibility is to maintain effective links to other sites, so that the corporate network infrastructure functions effectively. If you're a graduate with a couple of years post-graduation experience and you are keen to learn, this could be a great opportunity for you! As Systems Administrator, you will: Configure, manage, install, support, and maintain the computer servers and applications, network infrastructure and company communications systems. Ensure that the integrity of data held within the systems is high. Monitor system performance to predict and prevent potential problems. Ensure that a complete backup regime is maintained for all systems. Monitor developments in the information technology market and recommend developments or additions to the IT Manager that may be cost-justifiable to implement. Work closely with other members of Information Technology to ensure good and reliable performance of all IT resources. Train users in the use of computer equipment and software, as needed. As necessary, update operational procedures and documentation to reflect actual working practices. What skills and experience are we looking for? Experienced problem-solver with an analytical approach Excellent verbal and written communication A recognised networking accreditation - such as CCNA is desirable. An industry-recognised security accreditation - such as CompTIA+ Virtualisation experience (Hyper-V) and cloud-based infrastructure Admin-level experience of Azure / Office 365 / SharePoint Salesforce or PowerApps experience is desirable. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing Reporting to the 2nd Line Team Manager, you'll form part of a growing team that works closely with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. Whilst this role will involve attending customer site (3-4 pre-arranged visits / week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and Fridays. The majority of our customers are located in Devon, but there will be occasional visits required to surrounding counties (Cornwall / Somerset / Dorset). Tasks will include: Providing a technical escalation point for 1st line team members and ensuring technical escalations to 3rd Line are informative and precise. Responding to escalated, complex and high impact issues within SLA. Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems. Creating knowledge articles for peer use and knowledge transfer Provide training where necessary to all team members. Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation What we're looking for Experience in an ITIL Service Desk. Strong understanding of core systems including O365, Azure, Domain administration Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us better.
May 03, 2024
Full time
Who we Are Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing Reporting to the 2nd Line Team Manager, you'll form part of a growing team that works closely with customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. Whilst this role will involve attending customer site (3-4 pre-arranged visits / week) , we work from our offices in Exeter Tues - Thursday, and from home on Monday's and Fridays. The majority of our customers are located in Devon, but there will be occasional visits required to surrounding counties (Cornwall / Somerset / Dorset). Tasks will include: Providing a technical escalation point for 1st line team members and ensuring technical escalations to 3rd Line are informative and precise. Responding to escalated, complex and high impact issues within SLA. Assist in ensuring due diligence is given to security and backup procedures, associated hardware/software, data, and Information systems. Creating knowledge articles for peer use and knowledge transfer Provide training where necessary to all team members. Identifying inefficiencies, recommend improvements to support continuous service improvement standards and assist with their implementation What we're looking for Experience in an ITIL Service Desk. Strong understanding of core systems including O365, Azure, Domain administration Understanding of LAN (Local Area Network) and WAN (Wide Area Network) technologies including, basic switching and routing, TCP/IP, DHCP, DNS, IP Addressing, VPN, Wireless, etc. What you ll get from us Great prospects - once you ve got to grips with our systems and processes, you ll have the opportunity to progress with us. Knowledgeable, high-achieving, experienced and fun colleagues A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it s the right thing to do, but because it makes us better.
Elevation Recruitment Group are pleased to be supporting one of our key clients in Sheffield as they look to recruit a Systems Manager. Sheffield office based role Mon - Fri £30,000 - £45,000 This is a great opportunity for a tech-savvy professional to take charge of our client s diverse range of Applications. This role is integral to their business s success, requiring a candidate with expertise in ERP, web development, hardware management, and a keen eye for continuous improvement. Key Duties & Responsibilities: Become a super user of Epicor, demonstrating proficiency in report writing using SQL, screen design, and user restrictions Utilise Crystal Reports to create bespoke forms and enhance reporting capabilities Implement changes and improvements to our Magento 2 platform, enhancing the overall user experience Utilise Elementor to manage and optimize email signatures linked to Outlook Work with Klayvio for email marketing, ensuring seamless integration with our website Day to day support of Outlook / Office 365 including set up roles and automated messages based on predefined criteria to enhance communication efficiency Oversee and maintain hardware components including computers, printers, cables, data points, and onsite servers Troubleshoot hardware issues and coordinate with vendors for necessary repairs or replacements Collaborate with the management team to identify software needs and propose solutions that align with the business objectives. Proactively suggest, manage, and implement systems improvements based on evolving business requirements. Lead projects such as implementing drop shipping and other initiatives to enhance business processes Work closely with stakeholders to understand requirements and deliver solutions that meet or exceed expectations Facilitate integration with customers and suppliers for live data exchange using protocols such as FTP and EDI Ensure data integrity and security during integration processes. We are keen to speak with Tech savvy self-starters who possess the following skills & experience: Demonstrable experience of supporting ERP platforms Crystal Report writing experience SQL experience Understanding and passion for improving web based UX - Magento Experience of using Marketing automation platforms such as Klayvio Experience of supporting Microsoft Tech stack Strong hardware and infrastructure management skills, including knowledge of onsite server maintenance Experience with system requirements analysis and continuous improvement initiatives Project management experience Familiarity with integration protocols such as FTP and EDI If you are a proactive problem-solver with a passion for innovation and a track record of successfully implementing and managing diverse systems, this could be the ideal role for you! Apply now for more info!
May 03, 2024
Full time
Elevation Recruitment Group are pleased to be supporting one of our key clients in Sheffield as they look to recruit a Systems Manager. Sheffield office based role Mon - Fri £30,000 - £45,000 This is a great opportunity for a tech-savvy professional to take charge of our client s diverse range of Applications. This role is integral to their business s success, requiring a candidate with expertise in ERP, web development, hardware management, and a keen eye for continuous improvement. Key Duties & Responsibilities: Become a super user of Epicor, demonstrating proficiency in report writing using SQL, screen design, and user restrictions Utilise Crystal Reports to create bespoke forms and enhance reporting capabilities Implement changes and improvements to our Magento 2 platform, enhancing the overall user experience Utilise Elementor to manage and optimize email signatures linked to Outlook Work with Klayvio for email marketing, ensuring seamless integration with our website Day to day support of Outlook / Office 365 including set up roles and automated messages based on predefined criteria to enhance communication efficiency Oversee and maintain hardware components including computers, printers, cables, data points, and onsite servers Troubleshoot hardware issues and coordinate with vendors for necessary repairs or replacements Collaborate with the management team to identify software needs and propose solutions that align with the business objectives. Proactively suggest, manage, and implement systems improvements based on evolving business requirements. Lead projects such as implementing drop shipping and other initiatives to enhance business processes Work closely with stakeholders to understand requirements and deliver solutions that meet or exceed expectations Facilitate integration with customers and suppliers for live data exchange using protocols such as FTP and EDI Ensure data integrity and security during integration processes. We are keen to speak with Tech savvy self-starters who possess the following skills & experience: Demonstrable experience of supporting ERP platforms Crystal Report writing experience SQL experience Understanding and passion for improving web based UX - Magento Experience of using Marketing automation platforms such as Klayvio Experience of supporting Microsoft Tech stack Strong hardware and infrastructure management skills, including knowledge of onsite server maintenance Experience with system requirements analysis and continuous improvement initiatives Project management experience Familiarity with integration protocols such as FTP and EDI If you are a proactive problem-solver with a passion for innovation and a track record of successfully implementing and managing diverse systems, this could be the ideal role for you! Apply now for more info!
A globally recognised Defence client of ours is currently looking for a Work Package/Portfolio Manager to join their expanding team based in London. The right candidate will have a background in managing complex projects within a Networking/ Infrastructure environment. Day-to-day duties include: Manage the Shared Infrastructure Networks Team on a daily basis. Responsible for all financial aspects, assignment of tasks, tracking and reporting on activities Responsible for financial tracking and reporting of activities being undertaken by the team Management of team resources and forward planning. The role will require management of resources within a matrix organisation, with conflicting needs and timescales Supporting the production of training plans, running performance and development reviews and overseeing the general development of members of the team Support the project technical leads in each area with what they require, helping to define the strategy and way ahead Liaison with the customer and other teams within the projects to achieve the completion of the projects to time and budget Your skills and experiences should include: Team leader experience within a Network Engineering or IT discipline is essential Ability to manage complex issues for multiple concurrent projects balancing the needs and priorities of each project against the others Knowledge of Cisco & Juniper Technologies would be ideal Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
May 03, 2024
Full time
A globally recognised Defence client of ours is currently looking for a Work Package/Portfolio Manager to join their expanding team based in London. The right candidate will have a background in managing complex projects within a Networking/ Infrastructure environment. Day-to-day duties include: Manage the Shared Infrastructure Networks Team on a daily basis. Responsible for all financial aspects, assignment of tasks, tracking and reporting on activities Responsible for financial tracking and reporting of activities being undertaken by the team Management of team resources and forward planning. The role will require management of resources within a matrix organisation, with conflicting needs and timescales Supporting the production of training plans, running performance and development reviews and overseeing the general development of members of the team Support the project technical leads in each area with what they require, helping to define the strategy and way ahead Liaison with the customer and other teams within the projects to achieve the completion of the projects to time and budget Your skills and experiences should include: Team leader experience within a Network Engineering or IT discipline is essential Ability to manage complex issues for multiple concurrent projects balancing the needs and priorities of each project against the others Knowledge of Cisco & Juniper Technologies would be ideal Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
We are currently seeking a skilled and experienced FTTP Surveyor start a long term contract in the Maidenhead area. FTTP Surveyor Attending sites to determine the best installation route for fibre optic network lines. Understanding and surveying existing fibre optic network infrastructure including ducts and potentials for upgrades. Interpreting telecom design blueprints and construction maps. Completing survey documentation job packs: ISP pathways, drawings, address listings, bill of materials, confirmation pictures, construction plans and project timescales. Carrying out area surveys to ascertain whether any obstructions will prevent a successful installation. Meeting with clients to resolve any issues preventing the project receiving approval to move forward. Identifying customer networks and reviewing proposed methods of construction to ensure that all requirements are compliant. Completing all necessary steps to ensure that wayleaves, permits, re-routes, timescales and agreements are obtained correctly. Identifying civils works for FTTP where required. Conduct Onsite Safety Audits/Risk Assessments. Conduct Quality Checks. Each completed estimate must be quality checked before returning as complete. Work with Project Manager and Co-Ordinator to build a program of works. Set a good example to all employees. Ensure compliance with all company-controlled documents, including all method statements and procedures. Be pro-active in developing new systems to meet the changing needs of the department. Liaison with third parties working in conjunction with the group to meet client's needs. Delivering a consistently high level of customer service when out in the field. Working and ensuring that you are working with in the Health and Safety requirements as per company policy. Skills & Knowledge Requirements A minimum of 2 years' experience working on the BT/OR Network. Accreditations: S11, S13, S18, SA001, SA002 and Streetworks Ability to understand/ design complex Network plans. Excellent knowledge of FTTP planning processes. Excellent Knowledge of the BT/OR network Willingness to travel to project sites as required.
May 03, 2024
Seasonal
We are currently seeking a skilled and experienced FTTP Surveyor start a long term contract in the Maidenhead area. FTTP Surveyor Attending sites to determine the best installation route for fibre optic network lines. Understanding and surveying existing fibre optic network infrastructure including ducts and potentials for upgrades. Interpreting telecom design blueprints and construction maps. Completing survey documentation job packs: ISP pathways, drawings, address listings, bill of materials, confirmation pictures, construction plans and project timescales. Carrying out area surveys to ascertain whether any obstructions will prevent a successful installation. Meeting with clients to resolve any issues preventing the project receiving approval to move forward. Identifying customer networks and reviewing proposed methods of construction to ensure that all requirements are compliant. Completing all necessary steps to ensure that wayleaves, permits, re-routes, timescales and agreements are obtained correctly. Identifying civils works for FTTP where required. Conduct Onsite Safety Audits/Risk Assessments. Conduct Quality Checks. Each completed estimate must be quality checked before returning as complete. Work with Project Manager and Co-Ordinator to build a program of works. Set a good example to all employees. Ensure compliance with all company-controlled documents, including all method statements and procedures. Be pro-active in developing new systems to meet the changing needs of the department. Liaison with third parties working in conjunction with the group to meet client's needs. Delivering a consistently high level of customer service when out in the field. Working and ensuring that you are working with in the Health and Safety requirements as per company policy. Skills & Knowledge Requirements A minimum of 2 years' experience working on the BT/OR Network. Accreditations: S11, S13, S18, SA001, SA002 and Streetworks Ability to understand/ design complex Network plans. Excellent knowledge of FTTP planning processes. Excellent Knowledge of the BT/OR network Willingness to travel to project sites as required.