Infrastructure Engineer 7 Month contract On site in Liverpool 450 per day (Inside IR35) Summary of the job To design, build, manage and support infrastructure hardware, and software systems. To manage and maintain software applications to deliver internal user services and services to the public. Detailed responsibilities- Build, configure, administer, and support IT Infrastructure technologies and solutions including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. This can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Assist in the implementation and operation of controls and management strategies to ensure information security and security controls are in place to mitigate security threats within solutions and services. Apply a modern standards approach under guidance. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. Take full accountability for the actions taken and decisions made until the problem has been mitigated or resolved or a new owner has been found. Investigate problems in systems, processes and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of service delivery (designing, developing, delivering and operating) and establish coherent frameworks that work. Ensure that a set of IT products, suppliers and vendors come together to deliver an IT service Translate logical designs and produce detailed physical designs. Document all work using required standards, methods and tools, including prototyping tools where appropriate. Build and test simple interfaces between systems. Assist with more complex integration as part of a wider team. Execute test scripts under supervision and within regulations. Write prototype code for discussion purposes, band liaise with Developers to ensure production-ready code is written and code is switched thus ensuring security and accessibility of systems and effective version control. Knowledge and Experience required- Postholder must have had formal training in relevant hardware and software systems. Must understand the core technical concepts related to the role and have the ability to apply them with guidance. Must have the ability to build, configure, administer, and support technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Must have the ability to discuss information security and the security controls that can be used to mitigate security threats within solutions and services. Must understand and have the ability to explain the most important principles of a modern standards approach and how they apply to the work being undertaken. Must be able to apply these principles under guidance. Ability to investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). Ability to contribute to the implementation of remedies and preventative measures. Must have a service focus and the ability to take inputs and establish coherent frameworks that work. Must have a working knowledge of system design and be able to translate logical designs into physical detailed designs. Must have the knowledge and ability to document all work using required standards, methods and tools, including prototyping tools where appropriate. Must have the ability to build and test simple interfaces between systems and work on more complex integration as part of a wider team Must be able to correctly execute test scripts under supervision. Must understand the role of testing and how it works. Must be able to troubleshoot and identify problems across different technology capabilities. Must have an awareness of the scripting tools and software that are available and currently in use. Must understand the limitations of software or product technology, and why coding is important Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 28, 2024
Contractor
Infrastructure Engineer 7 Month contract On site in Liverpool 450 per day (Inside IR35) Summary of the job To design, build, manage and support infrastructure hardware, and software systems. To manage and maintain software applications to deliver internal user services and services to the public. Detailed responsibilities- Build, configure, administer, and support IT Infrastructure technologies and solutions including computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. This can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Assist in the implementation and operation of controls and management strategies to ensure information security and security controls are in place to mitigate security threats within solutions and services. Apply a modern standards approach under guidance. Take ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements. Take full accountability for the actions taken and decisions made until the problem has been mitigated or resolved or a new owner has been found. Investigate problems in systems, processes and services, as directed. Contribute to the implementation of remedies and preventative measures. Co-ordinate and maintain focus on the whole life of service delivery (designing, developing, delivering and operating) and establish coherent frameworks that work. Ensure that a set of IT products, suppliers and vendors come together to deliver an IT service Translate logical designs and produce detailed physical designs. Document all work using required standards, methods and tools, including prototyping tools where appropriate. Build and test simple interfaces between systems. Assist with more complex integration as part of a wider team. Execute test scripts under supervision and within regulations. Write prototype code for discussion purposes, band liaise with Developers to ensure production-ready code is written and code is switched thus ensuring security and accessibility of systems and effective version control. Knowledge and Experience required- Postholder must have had formal training in relevant hardware and software systems. Must understand the core technical concepts related to the role and have the ability to apply them with guidance. Must have the ability to build, configure, administer, and support technologies and solutions. These technologies and solutions can include computing, storage, networking, physical infrastructure, software, commercial-off-the-shelf software (COTS), and open source packages and solutions. They can also include virtual and cloud computing such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS). Must have the ability to discuss information security and the security controls that can be used to mitigate security threats within solutions and services. Must understand and have the ability to explain the most important principles of a modern standards approach and how they apply to the work being undertaken. Must be able to apply these principles under guidance. Ability to investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical or operational). Ability to contribute to the implementation of remedies and preventative measures. Must have a service focus and the ability to take inputs and establish coherent frameworks that work. Must have a working knowledge of system design and be able to translate logical designs into physical detailed designs. Must have the knowledge and ability to document all work using required standards, methods and tools, including prototyping tools where appropriate. Must have the ability to build and test simple interfaces between systems and work on more complex integration as part of a wider team Must be able to correctly execute test scripts under supervision. Must understand the role of testing and how it works. Must be able to troubleshoot and identify problems across different technology capabilities. Must have an awareness of the scripting tools and software that are available and currently in use. Must understand the limitations of software or product technology, and why coding is important Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Role overview
Job Title : Identity & Access Management Lead Department : Technology Reports to : Application & Development Manager Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent
Nature and scope:
The RFU is at the start of a strategic programme of work to transform the experience of volunteers, players, fans, and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation.
We are looking for an Identity and Access Management Lead to be responsible for how we design, implement, and continually improve Customer IAM, Privileged Access Management, Privileged Identity Management and Identity Governance Administration used across external facing applications, products and services and backend technologies. The IAM Lead will own the processes and governance that surround all CIAM, PAM, PIM and IGA implementations.
Accountabilities:
This role will cover two main areas of Identity:
For Customer Identity, the IAM Lead will:
Own the configuration and deployment of our Identity platform used across both RFU owned and operated products as well as SaaS applications
Define how our Identity Platform integrates with each platform
Work with software vendors to ensure processes and governance are in place, used and monitored to safeguard the deployment of IAM across different platforms
Work with our Marketing team to ensure the platform delivers the required outcomes
Understand usage of the platform and costs associated with different actions
Own any issues related to CIAM, and maintain a backlog of continual improvements required
Workforce Identity:
Own the platforms the RFU uses to enable Privileged Access Management, Privileged Identity Management and Identity Governance and Administration
Work closely with other members of the Technology team to monitor our platforms and ensure the right level of access is provided at the right time
General Accountabilities:
Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans
Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture.
Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation
Candidate overview
The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role
Qualifications, skills & experience:
Essential:
Experience working in the area of Cyber Security, focusing in particular on the areas of Identity and Access Management (IAM), Privileged Access Management (PAM), Customer Identity and Access Management (CIAM) and cloud-based IAM technologies
Experience delivering IAM strategies, managing projects, teams and budgets
Knowledge and techniques for IAM transformation, IAM remediation and audit driven remediation will be an added advantage
Strong understanding of IAM best practices, leading IAM toolsets and IAM for Cloud deployments.
Experience in CIAM, digital and cloud identity will be particularly useful, this includes open standards as OAUTH, OIDC and API security.
Experience in industry recognised toolsets will be beneficial.
Good understanding of IaaS, PaaS and SaaS across main cloud service providers
Strong technical knowledge of IT/digital systems, on-premise IT infrastructure, cloud architecture and the interfaces between on-premise and cloud.
A relevant professional qualification such as CISSP, CISA or CISM is a strong advantage.
Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours.
Additional Information:
All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence
The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate
If you are a trans candidate applying for a job that requires a DBS check, please reach out to recruitment@rfu.com or directly to our safeguarding team ( safeguarding@rfu.com ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate.
During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here .
Please submit an anonymised CV with your application for this role.
About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are:
Rugby – supporting rugby from grassroots to performance level
Commercial – building partnerships and hosting matches and events
Running the business - ensuring our organization and people can thrive
Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com . What we can offer you We are proud of the range of benefits we can provide:
Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more
Priority access to purchase match tickets
25% discount in Rugby Store and EnglandRugby.com
25 days of annual leave and your birthday day off
Free dental care and free access to the stadium gym
Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7
After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10%
Ride-to-work scheme, eyecare vouchers and season ticket loans
About Our Team At England Rugby, we want to hear our employees’ thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That’s why we have quarterly meetings called ‘the Voice’ where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:
85% feel motivated to perform their role to the best of their ability
83% feel supported by their Manager
90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home
83% feel informed and connected with the organisation
If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach
Nov 30, 2022
Full time
Role overview
Job Title : Identity & Access Management Lead Department : Technology Reports to : Application & Development Manager Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent
Nature and scope:
The RFU is at the start of a strategic programme of work to transform the experience of volunteers, players, fans, and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation.
We are looking for an Identity and Access Management Lead to be responsible for how we design, implement, and continually improve Customer IAM, Privileged Access Management, Privileged Identity Management and Identity Governance Administration used across external facing applications, products and services and backend technologies. The IAM Lead will own the processes and governance that surround all CIAM, PAM, PIM and IGA implementations.
Accountabilities:
This role will cover two main areas of Identity:
For Customer Identity, the IAM Lead will:
Own the configuration and deployment of our Identity platform used across both RFU owned and operated products as well as SaaS applications
Define how our Identity Platform integrates with each platform
Work with software vendors to ensure processes and governance are in place, used and monitored to safeguard the deployment of IAM across different platforms
Work with our Marketing team to ensure the platform delivers the required outcomes
Understand usage of the platform and costs associated with different actions
Own any issues related to CIAM, and maintain a backlog of continual improvements required
Workforce Identity:
Own the platforms the RFU uses to enable Privileged Access Management, Privileged Identity Management and Identity Governance and Administration
Work closely with other members of the Technology team to monitor our platforms and ensure the right level of access is provided at the right time
General Accountabilities:
Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans
Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture.
Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation
Candidate overview
The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role
Qualifications, skills & experience:
Essential:
Experience working in the area of Cyber Security, focusing in particular on the areas of Identity and Access Management (IAM), Privileged Access Management (PAM), Customer Identity and Access Management (CIAM) and cloud-based IAM technologies
Experience delivering IAM strategies, managing projects, teams and budgets
Knowledge and techniques for IAM transformation, IAM remediation and audit driven remediation will be an added advantage
Strong understanding of IAM best practices, leading IAM toolsets and IAM for Cloud deployments.
Experience in CIAM, digital and cloud identity will be particularly useful, this includes open standards as OAUTH, OIDC and API security.
Experience in industry recognised toolsets will be beneficial.
Good understanding of IaaS, PaaS and SaaS across main cloud service providers
Strong technical knowledge of IT/digital systems, on-premise IT infrastructure, cloud architecture and the interfaces between on-premise and cloud.
A relevant professional qualification such as CISSP, CISA or CISM is a strong advantage.
Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours.
Additional Information:
All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence
The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate
If you are a trans candidate applying for a job that requires a DBS check, please reach out to recruitment@rfu.com or directly to our safeguarding team ( safeguarding@rfu.com ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate.
During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here .
Please submit an anonymised CV with your application for this role.
About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are:
Rugby – supporting rugby from grassroots to performance level
Commercial – building partnerships and hosting matches and events
Running the business - ensuring our organization and people can thrive
Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it’s about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com . What we can offer you We are proud of the range of benefits we can provide:
Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more
Priority access to purchase match tickets
25% discount in Rugby Store and EnglandRugby.com
25 days of annual leave and your birthday day off
Free dental care and free access to the stadium gym
Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7
After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10%
Ride-to-work scheme, eyecare vouchers and season ticket loans
About Our Team At England Rugby, we want to hear our employees’ thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That’s why we have quarterly meetings called ‘the Voice’ where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022:
85% feel motivated to perform their role to the best of their ability
83% feel supported by their Manager
90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home
83% feel informed and connected with the organisation
If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: https://www.englandrugby.com/about-rfu/rfu-policies/diversity-and-inclusion/our-approach
Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We are radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. ROLE PURPOSE Signant Health is currently recruiting for an Implementation Manager, Enterprise Solutions Signant Health's SmartSignals Supplies clinical supply chain management software. The primary responsibility of this role is to lead the successful implementation of the Supplies SaaS solution for new clients. This individual will also work directly with existing clients to maintain accounts and relationships, support upgrade projects, and identify and support new business opportunities. SmartSignals Supplies is a leading commercial enterprise solution enabling global pharmaceutical and biotech organizations to manage end-to-end clinical supply chain activities such as demand forecasting & supply planning, inventory management, and distribution. We partner with over half of the top 25 global pharmaceutical organizations. Implementations of our SmartSignals Supplies solution are often one component of a broader business transformation initiative within a client's organization and require our clients to plan and execute several complex and business-critical activities. These activities include system training & orientation for large end user populations, realignment of long-established and highly governed business processes, software validation to meet regulatory requirements, the migration of historical business data from legacy systems into SmartSupplies, and integration of the Supplies solution with a client's internal systems and external vendors. This candidate must experience supporting enterprise-level software implementation projects. This individual will report directly to a Senior Director, Director, or Associate Director on the Supplies Client Services Team. KEY ACCOUNTABILITIES • Lead project management activities for new client implementations of the SmartSignals Supplies product, including project planning, governance, risk management, and finances • Develop & maintain detailed project plans & RACI's to manage project timeline, scope, and division of responsibilities between Signant and client personnel • Work closely with Signant and client personnel to ensure on-time and on-budget delivery and completion of implementation activities and deliverables • Monitor and facilitate technical implementation activities as needed, including software deployment & configuration, client UAT / validation, system integrations, data migration, etc. • Manage and report on project finances including tracking of milestone achievement, billings, and overall progress against budgets • Prepare & present comprehensive project updates to Signant & client senior stakeholders in support of governance & risk management activities • Support client accounts post-implementation to ensure positive experience with the Supplies product in production and Signant compliance with commitments, SLA's, etc. • Support business development activities via scoping of new client engagements, proposal development, etc. KNOWLEDGE, SKILLS & ATTRIBUTES • Bachelor's Degree or equivalent experience • 8+ years' experience leading or supporting the implementation of enterprise software solutions for clients, including project planning, governance, risk management, and finance • Hands-on experience with the technical elements of cloud-based software implementations, including validation, data migration, and system integrations • Familiarity supporting GxP and UAT / validation requirements in a regulated industry • Strong interpersonal skills with clients and Signant colleagues, including listening, influencing, mediating conflict, and challenging senior personnel when appropriate • Strong attention to detail, communication, decision making, and organizational skills • Experience managing multiple projects concurrently in a dynamic environment • Experience managing direct and indirect resources in a functionally matrixed environment • Solution-oriented and self-starter with high ownership quotient • Proficiency with Microsoft Office suite including knowledge of MS Project and other standard project management tools Desirable: • Pharmaceutical and/or supply chain experience • Project Management Professional (PMP) certification • Advanced degree in a technical discipline
Sep 24, 2022
Full time
Working at Signant Health puts you in the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We are radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers. The information below covers the role requirements, expected candidate experience, and accompanying qualifications. ROLE PURPOSE Signant Health is currently recruiting for an Implementation Manager, Enterprise Solutions Signant Health's SmartSignals Supplies clinical supply chain management software. The primary responsibility of this role is to lead the successful implementation of the Supplies SaaS solution for new clients. This individual will also work directly with existing clients to maintain accounts and relationships, support upgrade projects, and identify and support new business opportunities. SmartSignals Supplies is a leading commercial enterprise solution enabling global pharmaceutical and biotech organizations to manage end-to-end clinical supply chain activities such as demand forecasting & supply planning, inventory management, and distribution. We partner with over half of the top 25 global pharmaceutical organizations. Implementations of our SmartSignals Supplies solution are often one component of a broader business transformation initiative within a client's organization and require our clients to plan and execute several complex and business-critical activities. These activities include system training & orientation for large end user populations, realignment of long-established and highly governed business processes, software validation to meet regulatory requirements, the migration of historical business data from legacy systems into SmartSupplies, and integration of the Supplies solution with a client's internal systems and external vendors. This candidate must experience supporting enterprise-level software implementation projects. This individual will report directly to a Senior Director, Director, or Associate Director on the Supplies Client Services Team. KEY ACCOUNTABILITIES • Lead project management activities for new client implementations of the SmartSignals Supplies product, including project planning, governance, risk management, and finances • Develop & maintain detailed project plans & RACI's to manage project timeline, scope, and division of responsibilities between Signant and client personnel • Work closely with Signant and client personnel to ensure on-time and on-budget delivery and completion of implementation activities and deliverables • Monitor and facilitate technical implementation activities as needed, including software deployment & configuration, client UAT / validation, system integrations, data migration, etc. • Manage and report on project finances including tracking of milestone achievement, billings, and overall progress against budgets • Prepare & present comprehensive project updates to Signant & client senior stakeholders in support of governance & risk management activities • Support client accounts post-implementation to ensure positive experience with the Supplies product in production and Signant compliance with commitments, SLA's, etc. • Support business development activities via scoping of new client engagements, proposal development, etc. KNOWLEDGE, SKILLS & ATTRIBUTES • Bachelor's Degree or equivalent experience • 8+ years' experience leading or supporting the implementation of enterprise software solutions for clients, including project planning, governance, risk management, and finance • Hands-on experience with the technical elements of cloud-based software implementations, including validation, data migration, and system integrations • Familiarity supporting GxP and UAT / validation requirements in a regulated industry • Strong interpersonal skills with clients and Signant colleagues, including listening, influencing, mediating conflict, and challenging senior personnel when appropriate • Strong attention to detail, communication, decision making, and organizational skills • Experience managing multiple projects concurrently in a dynamic environment • Experience managing direct and indirect resources in a functionally matrixed environment • Solution-oriented and self-starter with high ownership quotient • Proficiency with Microsoft Office suite including knowledge of MS Project and other standard project management tools Desirable: • Pharmaceutical and/or supply chain experience • Project Management Professional (PMP) certification • Advanced degree in a technical discipline
ROLE PURPOSE Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. We are currently recruiting for an Implementation Manager, Enterprise Solutions to support Signant Health's SmartSignals Supplies clinical supply chain management software. The primary responsibility of this role is to lead the successful implementation of the Supplies SaaS solution for new clients. This individual will also work directly with existing clients to maintain accounts and relationships, support upgrade projects, and identify and support new business opportunities. SmartSignals Supplies is a leading commercial enterprise solution enabling global pharmaceutical and biotech organizations to manage end-to-end clinical supply chain activities such as demand forecasting & supply planning, inventory management, and distribution. We partner with over half of the top 25 global pharmaceutical organizations. Implementations of our SmartSignals Supplies solution are often one component of a broader business transformation initiative within a client's organization and require our clients to plan and execute a number of complex and business-critical activities. These activities include system training & orientation for large end user populations, realignment of long-established and highly governed business processes, software validation to meet regulatory requirements, the migration of historical business data from legacy systems into SmartSupplies, and integration of the Supplies solution with a client's internal systems and external vendors. This candidate must experience supporting enterprise-level software implementation projects. This individual will report directly to a Senior Director, Director, or Associate Director on the Supplies Client Services Team. KEY ACCOUNTABILITIES 1. Lead project management activities for new client implementations of the SmartSignals Supplies product, including project planning, governance, risk management, and finances 2. Develop & maintain detailed project plans & RACI's to manage project timeline, scope, and division of responsibilities between Signant and client personnel 3. Work closely with Signant and client personnel to ensure on-time and on-budget delivery and completion of implementation activities and deliverables 4. Monitor and facilitate technical implementation activities as needed, including software deployment & configuration, client UAT / validation, system integrations, data migration, etc. 5. Manage and report on project finances including tracking of milestone achievement, billings, and overall progress against budgets 6. Prepare & present comprehensive project updates to Signant & client senior stakeholders in support of governance & risk management activities 7. Support client accounts post-implementation to ensure positive experience with the Supplies product in production and Signant compliance with commitments, SLA's, etc. 8. Support business development activities via scoping of new client engagements, proposal development, etc. KNOWLEDGE, SKILLS & ATTRIBUTES 1. Bachelor's Degree or equivalent experience 2. Solid years' experience leading or supporting the implementation of enterprise software solutions for clients, including project planning, governance, risk management, and finance 3. Hands-on experience with the technical elements of cloud-based software implementations, including validation, data migration, and system integrations 4. Familiarity supporting GxP and UAT / validation requirements in a regulated industry 5. Strong interpersonal skills with clients and Signant colleagues, including listening, influencing, mediating conflict, and challenging senior personnel when appropriate 6. Strong attention to detail, communication, decision making, and organizational skills 7. Experience managing multiple projects concurrently in a dynamic environment 8. Experience managing direct and indirect resources in a functionally matrixed environment 9. Solution-oriented and self-starter with high ownership quotient 10. Proficiency with Microsoft Office suite including knowledge of MS Project and other standard project management tools Desirable: 1. Pharmaceutical and/or supply chain experience 2. Project Management Professional (PMP) certification 3. Advanced degree in a technical discipline At Signant Health, accepting difference isn't enough-we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Sep 24, 2022
Full time
ROLE PURPOSE Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. We are currently recruiting for an Implementation Manager, Enterprise Solutions to support Signant Health's SmartSignals Supplies clinical supply chain management software. The primary responsibility of this role is to lead the successful implementation of the Supplies SaaS solution for new clients. This individual will also work directly with existing clients to maintain accounts and relationships, support upgrade projects, and identify and support new business opportunities. SmartSignals Supplies is a leading commercial enterprise solution enabling global pharmaceutical and biotech organizations to manage end-to-end clinical supply chain activities such as demand forecasting & supply planning, inventory management, and distribution. We partner with over half of the top 25 global pharmaceutical organizations. Implementations of our SmartSignals Supplies solution are often one component of a broader business transformation initiative within a client's organization and require our clients to plan and execute a number of complex and business-critical activities. These activities include system training & orientation for large end user populations, realignment of long-established and highly governed business processes, software validation to meet regulatory requirements, the migration of historical business data from legacy systems into SmartSupplies, and integration of the Supplies solution with a client's internal systems and external vendors. This candidate must experience supporting enterprise-level software implementation projects. This individual will report directly to a Senior Director, Director, or Associate Director on the Supplies Client Services Team. KEY ACCOUNTABILITIES 1. Lead project management activities for new client implementations of the SmartSignals Supplies product, including project planning, governance, risk management, and finances 2. Develop & maintain detailed project plans & RACI's to manage project timeline, scope, and division of responsibilities between Signant and client personnel 3. Work closely with Signant and client personnel to ensure on-time and on-budget delivery and completion of implementation activities and deliverables 4. Monitor and facilitate technical implementation activities as needed, including software deployment & configuration, client UAT / validation, system integrations, data migration, etc. 5. Manage and report on project finances including tracking of milestone achievement, billings, and overall progress against budgets 6. Prepare & present comprehensive project updates to Signant & client senior stakeholders in support of governance & risk management activities 7. Support client accounts post-implementation to ensure positive experience with the Supplies product in production and Signant compliance with commitments, SLA's, etc. 8. Support business development activities via scoping of new client engagements, proposal development, etc. KNOWLEDGE, SKILLS & ATTRIBUTES 1. Bachelor's Degree or equivalent experience 2. Solid years' experience leading or supporting the implementation of enterprise software solutions for clients, including project planning, governance, risk management, and finance 3. Hands-on experience with the technical elements of cloud-based software implementations, including validation, data migration, and system integrations 4. Familiarity supporting GxP and UAT / validation requirements in a regulated industry 5. Strong interpersonal skills with clients and Signant colleagues, including listening, influencing, mediating conflict, and challenging senior personnel when appropriate 6. Strong attention to detail, communication, decision making, and organizational skills 7. Experience managing multiple projects concurrently in a dynamic environment 8. Experience managing direct and indirect resources in a functionally matrixed environment 9. Solution-oriented and self-starter with high ownership quotient 10. Proficiency with Microsoft Office suite including knowledge of MS Project and other standard project management tools Desirable: 1. Pharmaceutical and/or supply chain experience 2. Project Management Professional (PMP) certification 3. Advanced degree in a technical discipline At Signant Health, accepting difference isn't enough-we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Job Description Role overview Job Title : Identity & Access Management Lead Department : Technology Reports to : Application & Development Manager Salary Banding : Circa £52,500 Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent Nature and scope: The RFU is at the start of a strategic programme of work to transform the experience of volunteers, players, fans, and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation. We are looking for an Identity and Access Management Lead to be responsible for how we design, implement, and continually improve Customer IAM, Privileged Access Management, Privileged Identity Management and Identity Governance Administration used across external facing applications, products and services and backend technologies. The IAM Lead will own the processes and governance that surround all CIAM, PAM, PIM and IGA implementations. Accountabilities: This role will cover two main areas of Identity: For Customer Identity, the IAM Lead will: Own the configuration and deployment of our Identity platform used across both RFU owned and operated products as well as SaaS applications Define how our Identity Platform integrates with each platform Work with software vendors to ensure processes and governance are in place, used and monitored to safeguard the deployment of IAM across different platforms Work with our Marketing team to ensure the platform delivers the required outcomes Understand usage of the platform and costs associated with different actions Own any issues related to CIAM, and maintain a backlog of continual improvements required Workforce Identity: Own the platforms the RFU uses to enable Privileged Access Management, Privileged Identity Management and Identity Governance and Administration Work closely with other members of the Technology team to monitor our platforms and ensure the right level of access is provided at the right time General Accountabilities: Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation Candidate overview The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role Qualifications, skills & experience: Essential: Experience working in the area of Cyber Security, focusing in particular on the areas of Identity and Access Management (IAM), Privileged Access Management (PAM), Customer Identity and Access Management (CIAM) and cloud-based IAM technologies Experience delivering IAM strategies, managing projects, teams and budgets Knowledge and techniques for IAM transformation, IAM remediation and audit driven remediation will be an added advantage Strong understanding of IAM best practices, leading IAM toolsets and IAM for Cloud deployments. Experience in CIAM, digital and cloud identity will be particularly useful, this includes open standards as OAUTH, OIDC and API security. Experience in industry recognised toolsets will be beneficial. Good understanding of IaaS, PaaS and SaaS across main cloud service providers Strong technical knowledge of IT/digital systems, on-premise IT infrastructure, cloud architecture and the interfaces between on-premise and cloud. A relevant professional qualification such as CISSP, CISA or CISM is a strong advantage. Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours. Additional Information: All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate If you are a trans candidate applying for a job that requires a DBS check, please reach out to or directly to our safeguarding team ( ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate. What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more. Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7. After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans About our team At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022: 85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: Please submit a CV and covering letter with your application for this role. Please note the instructions around submitting these documents when you get to that stage of your application as we're working hard to make our recruitment processes as inclusive as possible and reducing our potential unconscious bias. About Us About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are: Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to . ..... click apply for full job details
Sep 23, 2022
Full time
Job Description Role overview Job Title : Identity & Access Management Lead Department : Technology Reports to : Application & Development Manager Salary Banding : Circa £52,500 Job Level : Guide Location : Twickenham / Hybrid Duration : Permanent Nature and scope: The RFU is at the start of a strategic programme of work to transform the experience of volunteers, players, fans, and attendees. A major part of the programme is to identify and deliver the appropriate technology platforms required to deliver the transformation. We are looking for an Identity and Access Management Lead to be responsible for how we design, implement, and continually improve Customer IAM, Privileged Access Management, Privileged Identity Management and Identity Governance Administration used across external facing applications, products and services and backend technologies. The IAM Lead will own the processes and governance that surround all CIAM, PAM, PIM and IGA implementations. Accountabilities: This role will cover two main areas of Identity: For Customer Identity, the IAM Lead will: Own the configuration and deployment of our Identity platform used across both RFU owned and operated products as well as SaaS applications Define how our Identity Platform integrates with each platform Work with software vendors to ensure processes and governance are in place, used and monitored to safeguard the deployment of IAM across different platforms Work with our Marketing team to ensure the platform delivers the required outcomes Understand usage of the platform and costs associated with different actions Own any issues related to CIAM, and maintain a backlog of continual improvements required Workforce Identity: Own the platforms the RFU uses to enable Privileged Access Management, Privileged Identity Management and Identity Governance and Administration Work closely with other members of the Technology team to monitor our platforms and ensure the right level of access is provided at the right time General Accountabilities: Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans Act as an ambassador for, and promote the best interests of the RFU, including the promotion of the RFU core values and BACK culture. Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation Candidate overview The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role Qualifications, skills & experience: Essential: Experience working in the area of Cyber Security, focusing in particular on the areas of Identity and Access Management (IAM), Privileged Access Management (PAM), Customer Identity and Access Management (CIAM) and cloud-based IAM technologies Experience delivering IAM strategies, managing projects, teams and budgets Knowledge and techniques for IAM transformation, IAM remediation and audit driven remediation will be an added advantage Strong understanding of IAM best practices, leading IAM toolsets and IAM for Cloud deployments. Experience in CIAM, digital and cloud identity will be particularly useful, this includes open standards as OAUTH, OIDC and API security. Experience in industry recognised toolsets will be beneficial. Good understanding of IaaS, PaaS and SaaS across main cloud service providers Strong technical knowledge of IT/digital systems, on-premise IT infrastructure, cloud architecture and the interfaces between on-premise and cloud. A relevant professional qualification such as CISSP, CISA or CISM is a strong advantage. Committed to actively contributing and building an inclusive BACK culture in your role and day to day behaviours. Additional Information: All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence The role description, person specification, job level and job title may be subject to change at the discretion of the RFU and under business developments. Any changes will be communicated to the role holder as appropriate If you are a trans candidate applying for a job that requires a DBS check, please reach out to or directly to our safeguarding team ( ) to use the confidential sensitive application route. This will provide applicants with the choice not to have any gender or name information disclosed on their DBS certificate. What we can offer you We are proud of the range of benefits we can provide: Retail discounts include 30% off Adidas, 20% off Optimum Nutrition, 25% off 02 and many more. Priority access to purchase match tickets 25% discount in Rugby Store and 25 days of annual leave and your birthday day off Free dental care and free access to the stadium gym Life assurance of 4x your basic salary, income protection scheme and Employee Assistance Programme that offers anonymous and confidential, emotional and practical support 24/7. After 3 months, you will be enrolled in our Aviva pension scheme and we will match and double your contribution up to 10% Ride-to-work scheme, eyecare vouchers and season ticket loans About our team At England Rugby, we want to hear our employees' thoughts, ideas and feedback on our strategies, new initiatives and our work environment. That's why we have quarterly meetings called 'the Voice' where various topics are discussed, in addition to regular surveys, including our annual D&I survey. We are always striving to create the best environment for our colleagues, and we are proud to present some of our most recent feedback from Feb 2022: 85% feel motivated to perform their role to the best of their ability 83% feel supported by their Manager 90% agree or strongly agree that their Manager empowers and trusts them to deliver while working from home 83% feel informed and connected with the organisation If you would like to find out more about our diversity and inclusion work or the culture at England Rugby, please visit our website here: Please submit a CV and covering letter with your application for this role. Please note the instructions around submitting these documents when you get to that stage of your application as we're working hard to make our recruitment processes as inclusive as possible and reducing our potential unconscious bias. About Us About England Rugby England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are: Rugby - supporting rugby from grassroots to performance level Commercial - building partnerships and hosting matches and events Running the business - ensuring our organization and people can thrive Our Culture At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people. We know that representation is more than just getting people through the door, it's about keeping people by responding to structural barriers relating to identities and valuing the insights that different lived experiences bring. We have network groups that provide peer-to-peer support and drive forward change internally. We support colleagues to develop, and each colleague has access to a personal coaching platform that can provide same-day one-to-one coaching. We are pushing ourselves to create a more inclusive culture every day through role modelling our BACK behaviours which stand for Brave, Accountable, Collaborative and Keep improving. We know that flexible working is important to our colleagues, so our guiding principles are designed to support everyone to work in the way that suits them, their teams, and the organization in the best way. We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to . ..... click apply for full job details
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through four business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. Supplier EcoSystem Services - brings a consistent approach, supporting technology and best practices tomanaging contracts right across EY, working closely with Procurement Services, budget holders and our many user communities. The opportunity The Supplier EcoSystem Services (SES) maintains a global Software Asset Management (SAM) team accountable for targeted optimization of complex, high value software contracts which underpin our business. This team is tightly linked to contract performance management and to EYs procurement function. SES seeks a senior, highly experienced Software Licensing and SAM leader to join our management team and proactively drive the maximum value from these contracts, complementing the existing teams' skills. Building on the successes of recent years, this role will work closely with existing line managers, stakeholders and team members. The primary focus of this role will however be to engage with new requests and projects relating to licensing risk and opportunity, assuring the quality of work, design solutions, manage engagements and achieve the best commercial outcomes for EY. The successful candidate will need to be a strong communicator, experienced people and task manager, a licensing specialist experienced with a wide range of vendors and have good process design experience. You should be very familiar with Service Management, since SaaS / IaaS / PaaS cloud delivery is rapidly growing as the largest agreement type within EYs portfolio and be able to demonstrate excellent contract interpretation and risk assessment experience. You must also possess the commercial, analytical and negotiation skills necessary to lead audit defense engagements in often tense projects with sometimes hostile software vendors. You will be directly involved with some of the largest most complex software licensing contracts in the world, across a wide range of global class vendors. This will be a great opportunity for candidates seeking exposure to EYs leadership PPPED community, the ability to make a real financial difference for EY and will present a significant career growth opportunity once the role is established. The role will require occasional travel, in country and internationally including India, US, UK or other destinations. Your key responsibilities Operating as a subject matter expert and trusted advisor in the domain of software licensing and optimization. Designing and implementing approaches to meeting client requirements according to specific organizational and technology environments. Leading teams to deliver SAM engagements for internal clients, ensuring that the agreed scope of work is delivered to the required standards, reporting to one of the practice's partners or directors. Supervising and coaching junior members of staff to help them realize their full potential. Quality assuring the team's work. Budgeting and monitoring the financial performance of projects in order to meet profitability targets. Skills and attributes for success To qualify for the role, you must have A technical degree or technical qualification 6-10+ years of proven experience in Software Asset and License Management working in large corporate environment High level of drive, commitment to achieving solutions and ability to work under pressure Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating operations with technology skills Quickly establishes credibility with peers and stakeholders Strong stakeholder and supplier management skills Proven experience of Software Contract Analysis and Reporting methodology Proven experience of leading cross-functional teams, conflict resolution and supplier performance management Knowledge and proven experience of managing legacy perpetual license agreements alongside new subscription-based models (e.g. Software as a Service) Proven track record of leading resolution of software license compliance issues, minimising financial impacts Commercial mindset - high value / business contract and license process expertise including ongoing commercial management, re-negotiation and execution for multi-£M spend Commercial awareness of delivering results to improve competitive advantage and profit margins Experience of developing and implementing operational priorities - can provide evidence of previous operational decisions and their outcomes (including planning, budgeting and implementation) Financial acumen - proven experience of managing to budgets Market and industry awareness - depth and breadth of knowledge within the IT industry Proven abilities to manage server software licensing models and product use rights across major software vendors. Experience in working with high-value software contracts with vendors such as Microsoft, IBM, and Oracle Experience in Cloud consumption management, ability to identify cost saving opportunities and optimization Ideally, you'll also have Ideally Microsoft Certified (e.g. MCP SAM) Big 4 experience and training At least three years' experience in the delivery of Software License reviews/audits Experience of working internationally What we look for To be successful in this role, you must be an intelligent self-starter with a positive can-do attitude who takes ownership and responsibility of their work You should be able to work effectively in a home/remote office environment You should enjoy learning new things in a rapid changing international environment with many deliverables and competing priorities and stakeholders You will be someone willing to constructively challenge, yet reach a positive balance with EY's best interests at the core of your decision making You should have truly excellent communication skills, able to confidently and concisely communicate with a wide range of people, roles and seniorities What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology..... click apply for full job details
Feb 01, 2022
Full time
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization. EY Technology supports our technology needs through four business units: Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly. Enterprise Technology (ET) - ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems. Supplier EcoSystem Services - brings a consistent approach, supporting technology and best practices tomanaging contracts right across EY, working closely with Procurement Services, budget holders and our many user communities. The opportunity The Supplier EcoSystem Services (SES) maintains a global Software Asset Management (SAM) team accountable for targeted optimization of complex, high value software contracts which underpin our business. This team is tightly linked to contract performance management and to EYs procurement function. SES seeks a senior, highly experienced Software Licensing and SAM leader to join our management team and proactively drive the maximum value from these contracts, complementing the existing teams' skills. Building on the successes of recent years, this role will work closely with existing line managers, stakeholders and team members. The primary focus of this role will however be to engage with new requests and projects relating to licensing risk and opportunity, assuring the quality of work, design solutions, manage engagements and achieve the best commercial outcomes for EY. The successful candidate will need to be a strong communicator, experienced people and task manager, a licensing specialist experienced with a wide range of vendors and have good process design experience. You should be very familiar with Service Management, since SaaS / IaaS / PaaS cloud delivery is rapidly growing as the largest agreement type within EYs portfolio and be able to demonstrate excellent contract interpretation and risk assessment experience. You must also possess the commercial, analytical and negotiation skills necessary to lead audit defense engagements in often tense projects with sometimes hostile software vendors. You will be directly involved with some of the largest most complex software licensing contracts in the world, across a wide range of global class vendors. This will be a great opportunity for candidates seeking exposure to EYs leadership PPPED community, the ability to make a real financial difference for EY and will present a significant career growth opportunity once the role is established. The role will require occasional travel, in country and internationally including India, US, UK or other destinations. Your key responsibilities Operating as a subject matter expert and trusted advisor in the domain of software licensing and optimization. Designing and implementing approaches to meeting client requirements according to specific organizational and technology environments. Leading teams to deliver SAM engagements for internal clients, ensuring that the agreed scope of work is delivered to the required standards, reporting to one of the practice's partners or directors. Supervising and coaching junior members of staff to help them realize their full potential. Quality assuring the team's work. Budgeting and monitoring the financial performance of projects in order to meet profitability targets. Skills and attributes for success To qualify for the role, you must have A technical degree or technical qualification 6-10+ years of proven experience in Software Asset and License Management working in large corporate environment High level of drive, commitment to achieving solutions and ability to work under pressure Intellectual strength / flexibility to rapidly understand complex problems and rationalise these into workable solutions which can then be delivered Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing and integrating operations with technology skills Quickly establishes credibility with peers and stakeholders Strong stakeholder and supplier management skills Proven experience of Software Contract Analysis and Reporting methodology Proven experience of leading cross-functional teams, conflict resolution and supplier performance management Knowledge and proven experience of managing legacy perpetual license agreements alongside new subscription-based models (e.g. Software as a Service) Proven track record of leading resolution of software license compliance issues, minimising financial impacts Commercial mindset - high value / business contract and license process expertise including ongoing commercial management, re-negotiation and execution for multi-£M spend Commercial awareness of delivering results to improve competitive advantage and profit margins Experience of developing and implementing operational priorities - can provide evidence of previous operational decisions and their outcomes (including planning, budgeting and implementation) Financial acumen - proven experience of managing to budgets Market and industry awareness - depth and breadth of knowledge within the IT industry Proven abilities to manage server software licensing models and product use rights across major software vendors. Experience in working with high-value software contracts with vendors such as Microsoft, IBM, and Oracle Experience in Cloud consumption management, ability to identify cost saving opportunities and optimization Ideally, you'll also have Ideally Microsoft Certified (e.g. MCP SAM) Big 4 experience and training At least three years' experience in the delivery of Software License reviews/audits Experience of working internationally What we look for To be successful in this role, you must be an intelligent self-starter with a positive can-do attitude who takes ownership and responsibility of their work You should be able to work effectively in a home/remote office environment You should enjoy learning new things in a rapid changing international environment with many deliverables and competing priorities and stakeholders You will be someone willing to constructively challenge, yet reach a positive balance with EY's best interests at the core of your decision making You should have truly excellent communication skills, able to confidently and concisely communicate with a wide range of people, roles and seniorities What we offer We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology..... click apply for full job details
Senior Technology Communication Specialist Our client, a global supplier for IT services, requires an experienced Senior Technology Communication Specialist to join their team in their clients' office in Crawley. You can work remotely until Covid abates. This is a 12 month temporary contract (with possibility to extend), to start on 15th November. The right candidate should have good knowledge in Active Directory, Office 365 & Exchange administration and EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls). Role Purpose: To support and maintain the clients' Global Voice Network & Associated Infrastructure, within agreed SLA's To manage the delivery of timely, cost effective Unified Communication services for a portfolio of UK business areas and overseas offices through collaboration with Technical Architects in conjunction with 3rd party vendors in the initial design, set-up and Service Delivery Managers in the maintenance and development of voice solutions To understand the technicalities, technical skills and terminologies of the Telecommunications and Unified Communications infrastructure on a global basis Key Responsibilities: Be the focal point for local users and team to ensure service is as expected and handle any escalations through to resolution Co-ordinate and line-manage local support ensuring appropriate support coverage for other remote sites Organise regular site visits to other remote locations as appropriate Ensure that incidents and service requests are being correctly prioritised and resolved within SLA's Participate in 1-2-1 and personal development reviews with members of the team Provide second line support in relation to incidents and service requests, adhering to ITIL process Ownership to resolution of any incidents, service requests or problems associated with the systems supported Deployment of Hardware & Software to the technical, customer focused, security procedures and standards Execution of scheduled monitoring checks Provide advice & resolution on the correct use of supported systems (either desk side or remotely) Provide Active Directory and exchange administration Mobile device administration Prioritise work based on business need, impact and timescales Develop a good understanding of how the clients' business works in order to respond appropriately to incidents and requests Supporting Microsoft Office, Office 365 Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS) Production and maintenance of technical and procedural documentation Provide creative solutions to complex technical challenges Provide support for desktop image in relation to DR & BCP capabilities Participate in an on-call rota service to provide out of hours support where necessary Working within the shift pattern required to provide support during core hours Working proactively and taking ownership of issues Travel to clients' UK locations to support projects/deployments as required Coach and develop EUC Support Specialists providing opportunities for career progression and personal growth Technology enhancements/new deployments Participate in training and development activities intended to build skills needed to improve service delivery and take on support of new systems and associated procedures Maintain a good knowledge level of current industry trends and developments Key Requirements: Minimum 5 year relevant experience Leadership of Technical teams Active Directory, Office 365 & Exchange administration Mobile Device Management tools Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls) OS and application patch management, security and stability Software packaging for new applications Experience of PC Networking & Patching Solid MS Windows 10 knowledge Good knowledge of Thin Client computing MS Office suite (Inc. Office 365) Apple Mac/Air watch/Casper experience beneficial Remote Assistance techniques Remote Access Client knowledge, eg Pulse Secure Citrix desktop & application delivery Expert knowledge of EUC hardware/software installation & diagnostics Good troubleshooting skills in relation to networking protocols DHCP/TCPIP/Wi-Fi protocols Experience of working with Service Management platforms, ideally Service Now Excellent verbal and written communication skills at both technical and non-technical levels 24X7 On call support Client facing role
Nov 05, 2021
Contractor
Senior Technology Communication Specialist Our client, a global supplier for IT services, requires an experienced Senior Technology Communication Specialist to join their team in their clients' office in Crawley. You can work remotely until Covid abates. This is a 12 month temporary contract (with possibility to extend), to start on 15th November. The right candidate should have good knowledge in Active Directory, Office 365 & Exchange administration and EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls). Role Purpose: To support and maintain the clients' Global Voice Network & Associated Infrastructure, within agreed SLA's To manage the delivery of timely, cost effective Unified Communication services for a portfolio of UK business areas and overseas offices through collaboration with Technical Architects in conjunction with 3rd party vendors in the initial design, set-up and Service Delivery Managers in the maintenance and development of voice solutions To understand the technicalities, technical skills and terminologies of the Telecommunications and Unified Communications infrastructure on a global basis Key Responsibilities: Be the focal point for local users and team to ensure service is as expected and handle any escalations through to resolution Co-ordinate and line-manage local support ensuring appropriate support coverage for other remote sites Organise regular site visits to other remote locations as appropriate Ensure that incidents and service requests are being correctly prioritised and resolved within SLA's Participate in 1-2-1 and personal development reviews with members of the team Provide second line support in relation to incidents and service requests, adhering to ITIL process Ownership to resolution of any incidents, service requests or problems associated with the systems supported Deployment of Hardware & Software to the technical, customer focused, security procedures and standards Execution of scheduled monitoring checks Provide advice & resolution on the correct use of supported systems (either desk side or remotely) Provide Active Directory and exchange administration Mobile device administration Prioritise work based on business need, impact and timescales Develop a good understanding of how the clients' business works in order to respond appropriately to incidents and requests Supporting Microsoft Office, Office 365 Working with Commercial Off The Shelf (COTS), bespoke developed systems and Software as a Service (SaaS) Production and maintenance of technical and procedural documentation Provide creative solutions to complex technical challenges Provide support for desktop image in relation to DR & BCP capabilities Participate in an on-call rota service to provide out of hours support where necessary Working within the shift pattern required to provide support during core hours Working proactively and taking ownership of issues Travel to clients' UK locations to support projects/deployments as required Coach and develop EUC Support Specialists providing opportunities for career progression and personal growth Technology enhancements/new deployments Participate in training and development activities intended to build skills needed to improve service delivery and take on support of new systems and associated procedures Maintain a good knowledge level of current industry trends and developments Key Requirements: Minimum 5 year relevant experience Leadership of Technical teams Active Directory, Office 365 & Exchange administration Mobile Device Management tools Excellent knowledge of EUC security (Proxy, Anti-Virus, DLP, Authentication and Firewalls) OS and application patch management, security and stability Software packaging for new applications Experience of PC Networking & Patching Solid MS Windows 10 knowledge Good knowledge of Thin Client computing MS Office suite (Inc. Office 365) Apple Mac/Air watch/Casper experience beneficial Remote Assistance techniques Remote Access Client knowledge, eg Pulse Secure Citrix desktop & application delivery Expert knowledge of EUC hardware/software installation & diagnostics Good troubleshooting skills in relation to networking protocols DHCP/TCPIP/Wi-Fi protocols Experience of working with Service Management platforms, ideally Service Now Excellent verbal and written communication skills at both technical and non-technical levels 24X7 On call support Client facing role