Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
Apr 19, 2024
Full time
Job Title: Customer Installation Engineer Location : Sheffield Salary: Competitive Job Type: Full Time, Permanent Overview: Come Join TNS's Customer Installation team. We are a team of highly skilled and committed Network Technicians tasked with delivering the highest quality solutions for our customers across our global network. Our mission statement is to deliver "Right First Time & On Time". At TNS, we provide mission critical, managed network solutions to clients in the Payments and Financial Service Markets that allow them to transact across highly secure, reliable, and high-speed solutions globally. Responsibilities: Customer Installation Technicians are engaged in the delivery (configuration, installation, testing and acceptance) of circuits and various types of TNS network devices. The Technician also provides support for internal TNS teams and for customers who are in the process of activating services on the TNS network. This is a technical position and requires an ability to combine independent working, sometimes outside of business hours, with a willingness to contribute to team objectives and maintain high standards whilst delivering business growth as part of TNS overall corporate strategy. The ideal candidate will not only do the job to the highest level of quality but will also proactively look to develop (through change of process/procedure or development of scripts/automation) ways of increasing quality and efficiency in how we deliver our services. The Job Responsibilities Include: Support customers during router installation and associated activities, including patch cabling and cross connects, and work closely with Field Technicians on installation, configuration and troubleshooting tasks Remain logged into the Installations phone queue during business hours to take calls from customer engineers at the point of device installation Take responsibility for the shared mailbox, ensuring emails are responded to in a timely manner and archival processes are followed Works with telecommunication companies to turn up circuits. Circuits include but not limited to: leased line DS0, DS1, DS1 hubs, DS3, DS3 hubs, OC3+, Ethernet, Frame Relay, DSL, ISDN, VPN, MPLS Ensure Remedy database integrity is always maintained and highlight where existing data requires updating Proactively highlight where processes can be made more efficient and consider the use of automation tools as necessary Provide updates to technical documentation for the Customer Implementation Group to ensure each customer solution is provided to Operations support groups in a timely manner Build and consolidate professional working relationships with technical peers within customer organisations and with other similar TNS teams around the globe Keep abreast of changes to TNS infrastructure and strategic direction and incorporate into existing processes as necessary Take an active role in understanding new TNS products and service offerings including changes to proprietary software functionality and operation. Use time management tools to assist with project task tracking and reporting Qualifications: Required: Proven ability to work under limited supervision and effectively demonstrates the ability to use independent judgment regularly in performance of job responsibilities. Proven experience in working concurrently on several reasonably complex assignments with minimal guidance. Working experience in Networking Understanding of and experience in the delivery of mission critical services using Broadband and/or Mobile connectivity. Effectively communicates information verbally and in writing in a clear and coherent manner. Fluent English written and verbal is required. Alternative language is also a benefit, in particular Spanish, French, and Italian. Must be able to work in a fast-paced environment and manage a variety of responsibilities at the same time. Role Level is dependent on qualifications and experience - Minimum 1 years' experience in a similar role is required. Desirable: Experience in the installation and configuration of one or more of these router types - Cisco, Juniper, Digi, Virtual Access, Fortinet A point-of-sale (POS), ATM, banking or finance industry background A Bachelor degree (US) or Higher National Diploma, HND (UK) CCNA, JNCIA, Linux Admin, ITIL Foundations/Service Delivery or Other Networking education/certifications Experienced user of MS Office applications - Outlook, Excel, Word, PowerPoint, Visio Experience with Remedy and Salesforce Mobile carrier data connectivity solution implementation/support PSTN technologies TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Field Service Engineer, Service Engineer, Garage Equipment technician, Field Service Technician, Service Technician, Garage Engineering Technician, Field Maintenance Engineer, Field Maintenance Technician, Mechanical Engineer, Mechanical Technician, Electrical Engineer, Electrical Technician, Repair Engineer, Repair Technician, Fitter will also be considered for this role.
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You ve probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles DHCP, DNS, Active Directory, File and Print Basic networking experience Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Apr 18, 2024
Full time
1st Line Support Technician Location : Alfreton, Derbyshire, DE55 7JR Salary : Competitive based on experience Contract : Permanent, Full Time Company Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Profit Related Pay, Employee Assistance Programme, incentive scheme. You ve probably not heard of ABC Mobility Group, but we are the holding Company for Autochair, Brig-Ayd Controls, the Adaptation Installation Company hubs, and the newly launched Mobility in Motion business. We operate in a niche market and while you may not know us now, one day as you inevitably get older you may come to rely on one of the products we offer. This is a growth market, and we are the market leaders in our area of expertise, offering products that enable people to maintain their independence, including the use of their cars. Our products are genuinely liberating and transformative for their users. Job Purpose: ABC Mobility Group is recruiting for 1st Line IT Support Technician to join our Infrastructure team on a full-time basis. We are looking for someone who is passionate about IT and has a keen interest in developing themselves alongside the business and IT objectives set by senior management. The role To support the IT team in providing a comprehensive IT service for The ABC Mobility Group to enable it to meet its company objectives and business targets. As IT Support Technician, you ll be responsible for supporting and maintaining the company's IT network, servers, client devices and security systems, including investigating, diagnosing, and resolving network, server, client devices and software problems, collecting IT usage stats, making recommendations for improving the company's IT systems and carrying out routine configuration and installation of IT solutions. Given the requirement for a passionate individual we also offer time within work hours to develop their IT skills to upskill themselves alongside the growing use of technology in the organisation. Job Duties Jira Service Management Investigating/Diagnosing/Resolving new & existing requests raised, Logging and management of problems/incidents and upkeep and creation of assets. Basic end user training. Creation and upkeep of documentation in Confluence. User onboarding and offboard Creating new users, Assigning rights to relevant software and files, Resetting passwords. 3cx administration Creation and amendments to extensions, Call log and recording requests, Provisioning desk and soft phones. Installation and configuring new and existing desktops, laptops, mobiles phones and tablets. Diagnosing and troubleshooting software and hardware issues. Repairing and replacing damaged/failed computer and network components. Supporting people whenever they encounter challenges with computers and network devices. To undertake project work as assigned by the IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services Azure, Entra ID, Microsoft 365, Intune, SharePoint Windows Server roles DHCP, DNS, Active Directory, File and Print Basic networking experience Understanding of common network devices: Firewalls, routers, switches, and access points, Cabling: Patching to switches and making cables. Methodical approach to investigating issues using tools such as Google, ChatGPT etc. Great people skills with people from diverse backgrounds and IT skills levels. Good written and verbal communication skills. Reliable and punctual Driving license and access to your own car are mandatory. If you are excited by this opportunity, and feel you have the necessary skills and experience to be successful in this role click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
Apr 18, 2024
Full time
Trust Payments have an exciting opportunity for an IT Technician to join the team. Location: Bangor, Wales Salary: Competitive + Benefits Job Type: Permanent, Full-Time About Us: Trust Payments is a global unified payment technology group that was formed in 2019 combining technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. IT Technician This Role: - Working as part of the IT Helpdesk team who are the first line IT support for Trust Payments staff seeking assistance using and accessing the company s IT systems and services - Overseeing the installation and configuration of computer hardware and software within the company, and the configuration of user accounts - Assistance and maintenance of mobile and desk telephony systems - Assistance and maintenance of Audio Visual equipment, meeting room equipment, and collaborative work tools IT Technician Key Responsibilities: - Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person - Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line assistance as needed - Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for supply and support of equipment under warranty - Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked - Install and configure laptops and desktops for deployment to end users - Maintain an accurate inventory record of hardware and user permissions - Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs) - Generator and/or air conditioning unit monitoring and testing - Create and maintain technical and non-technical instructional articles hosted on the company self-help portal - Comply with all legislation and codes of practice appropriate to the role - Comply with the Health and Safety at work Act (1974) and relevant directives in all activities - Compliance on all relevant aspects of the GDPR as appropriate to the role IT Technician Experience & Qualifications: - Able to work on your own as well as part of a team - Ability to lift and/or move up to 10 kilograms - Valid UK passport Experience needed in: - IT Support and/or Customer Service role, awareness the challenges of maintaining a good workspace environment - Assisting and maintaining all aspects of Laptops, Monitors, Mobile Phones, and general desktop equipment - Using Microsoft 365 Admin Centre for user account management - Installing/troubleshooting Microsoft Windows 11 and Microsoft Office packages - Using a customer service ticketing tool, such as Zendesk - Writing training materials, undertake direct training and guidance of users on the use of IT equipment Advantageous to have experience in any of the following: - Experience with Switches, Servers, Wi-Fi, and Audio-Visual equipment - Experience using Atlassian suite (Jira and Confluence) - Experience with access issues to AWS - Experience using ePOS equipment - Entry level IT qualifications - Apple MacOS experience IT Technician Benefits: - Opportunity to be part of a rapidly scaling and market-leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as internally qualified mental health first aiders - Family-friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance - Social events and team building We acknowledge the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. During the recruitment process we welcome you to inform us confidentially of any special adjustments required to participate fully in our recruitment experience. To submit your CV for this exciting IT Technician opportunity, please click Apply now!
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Milton Keynes, Luton and Watford areas Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 18, 2024
Contractor
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Milton Keynes, Luton and Watford areas Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Fusion People Ltd
Newcastle Upon Tyne, Tyne And Wear
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle upon Tyne Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break inbetween. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 18, 2024
Contractor
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle upon Tyne Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break inbetween. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Fusion People Ltd
Newcastle Upon Tyne, Tyne And Wear
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 18, 2024
Seasonal
Field Service Engineer (EPOS Systems/ Electronic Point Of Sale) Location: Newcastle Day rate: 134.46 per day in scope of IR35 (umbrella) (PAYE option available) Overtime rates for hours worked outside of your rota: Monday to Saturday 22.41 per hour. (umbrella) Sundays and Bank holidays 29.88 per hour. (umbrella) Standby hourly rate Monday to Saturday 2.00 (umbrella) Standby hourly rate Sunday 3.00 (umbrella) You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. A normal day would be working from 8am to 6pm with a one hour break in between. There is a 1 in 3 on-call weekly rota which mean in a 3 week period you will be on call one of those weeks. (Should you need more specific information then please as me.) Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Repair Technician Edinburgh 37.5 per week Monday to Friday, 9am to 5pm £21,000 and £28,000 dependant on experience This is an excellent opportunity for an ambitious individual like you to progress within a rapidly growing company and an industry leader. Our client specialises in diagnosing and repairing a wide range of computing and electronic devices, catering to a diverse clientele. From PCs/laptops and mobile phones to gaming consoles, tablets, and various other electronic consumer products, they are committed to delivering fantastic service and seeking a talented Skilled Repair Technician to join them in upholding their standards of excellence and customer satisfaction. You'll be at the forefront of the repair process and your role will involve diagnosing hardware and software issues, replacing or upgrading hardware components, performing component-level repairs, and the ability to utilise micro-soldering techniques to restore devices like laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products. The employer is looking for a detail-oriented individual with a passion for troubleshooting and a commitment to quality workmanship. Are you the right person for the job? Proven experience as a Repair Technician specialising in electronic devices and motherboards. Proficiency in diagnosing and repairing hardware issues to component level for various electronic devices, including laptops, mobile phones, gaming consoles, tablets, and various electronic consumer products. Strong soldering skills, including micro-soldering techniques, with a keen eye for detail. Familiarity with a wide range of testing equipment and diagnostic tools. Excellent problem-solving abilities and a meticulous approach to repair tasks. Ability to work independently and collaboratively in a fast-paced environment. Effective communication skills and a customer-centric mindset. Preferred Qualifications: Certification or formal training in electronics repair or a related field Extensive experience working with a diverse range of computers, laptops and electronic consumer products, including tablets and mobile phones Knowledge of software troubleshooting and firmware updates Knowledge of Windows, Android and IOS Prior experience in a similar customer service or technical support role What will your role look like? Diagnose and troubleshoot issues with a variety of devices including PC s, laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products Perform component-level repairs, utilising micro-soldering techniques and replacing faulty parts as needed Utilise testing equipment and diagnostic tools to identify root causes of malfunctions accurately and follow motherboard schematics where applicable Maintain meticulous records of repairs performed and parts used in our CRM to ensure transparency and accountability Stay updated on industry trends and technological advancements in electronic repair to continuously enhance skills and knowledge What can you expect in return? Opportunities for promotion and advancement opportunities for professional development and training to enhance skills and career growth Significant performance-related weekly bonuses incentivise the team and drive outstanding results A culture of promoting from within the business to the most senior levels ensures the company is an outstanding business within which to build a career Company Pension If you're passionate about computer and electronics repair and possess the skills required to excel in this role, click APPLY now! Your data will be handled in line with GDPR.
Apr 16, 2024
Full time
Repair Technician Edinburgh 37.5 per week Monday to Friday, 9am to 5pm £21,000 and £28,000 dependant on experience This is an excellent opportunity for an ambitious individual like you to progress within a rapidly growing company and an industry leader. Our client specialises in diagnosing and repairing a wide range of computing and electronic devices, catering to a diverse clientele. From PCs/laptops and mobile phones to gaming consoles, tablets, and various other electronic consumer products, they are committed to delivering fantastic service and seeking a talented Skilled Repair Technician to join them in upholding their standards of excellence and customer satisfaction. You'll be at the forefront of the repair process and your role will involve diagnosing hardware and software issues, replacing or upgrading hardware components, performing component-level repairs, and the ability to utilise micro-soldering techniques to restore devices like laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products. The employer is looking for a detail-oriented individual with a passion for troubleshooting and a commitment to quality workmanship. Are you the right person for the job? Proven experience as a Repair Technician specialising in electronic devices and motherboards. Proficiency in diagnosing and repairing hardware issues to component level for various electronic devices, including laptops, mobile phones, gaming consoles, tablets, and various electronic consumer products. Strong soldering skills, including micro-soldering techniques, with a keen eye for detail. Familiarity with a wide range of testing equipment and diagnostic tools. Excellent problem-solving abilities and a meticulous approach to repair tasks. Ability to work independently and collaboratively in a fast-paced environment. Effective communication skills and a customer-centric mindset. Preferred Qualifications: Certification or formal training in electronics repair or a related field Extensive experience working with a diverse range of computers, laptops and electronic consumer products, including tablets and mobile phones Knowledge of software troubleshooting and firmware updates Knowledge of Windows, Android and IOS Prior experience in a similar customer service or technical support role What will your role look like? Diagnose and troubleshoot issues with a variety of devices including PC s, laptops, mobile phones, gaming consoles, tablets, and other electronic consumer products Perform component-level repairs, utilising micro-soldering techniques and replacing faulty parts as needed Utilise testing equipment and diagnostic tools to identify root causes of malfunctions accurately and follow motherboard schematics where applicable Maintain meticulous records of repairs performed and parts used in our CRM to ensure transparency and accountability Stay updated on industry trends and technological advancements in electronic repair to continuously enhance skills and knowledge What can you expect in return? Opportunities for promotion and advancement opportunities for professional development and training to enhance skills and career growth Significant performance-related weekly bonuses incentivise the team and drive outstanding results A culture of promoting from within the business to the most senior levels ensures the company is an outstanding business within which to build a career Company Pension If you're passionate about computer and electronics repair and possess the skills required to excel in this role, click APPLY now! Your data will be handled in line with GDPR.
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 16, 2024
Contractor
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 16, 2024
Contractor
Field Service Engineer (EPOS Systems/Electronic Point Of Sale) Day rate: 125.80 per day in scope of IR35 (umbrella - circa 100 per day PAYE) Location: Hertfordshire and Buckinghamshire covering (Oxford, Milton Keynes, Bedford, St. Albans) Overtime rates for hours worked outside of your rota: Monday to Saturday 20.97 per hour. Sundays and Bank holidays 27.96 per hour. Standby hourly rate Monday to Saturday 2.00 Standby hourly rate Sunday 3.00 You will be provided with a van, fuel card, mobile phone and laptop in order to carry out this role. 1 in 3 on-call weekly rota: Week 1 Monday to Friday 8am to 6pm Week 2 Monday to Sunday 7am to 9pm (this is the on-call week) Week 3 Monday to Friday 8am to 6pm Training: Classroom training with shadowing another engineer. (training is paid) You will be working for a company that has cornered the EPOS industry and is the main supplier of tills, ATMs and self-checkouts to major retail stores around the country. You will be working as a field service engineer going out to retail stores in your coverage area and performing break fix and maintenance for their tills and self-checkouts. This contract has a big earning potential as you'll be encouraged to do overtime which would be paid hourly at time and a half or double time. Duties: Incident Handling: Perform trouble shooting via detailed analysis of HW and SW failures with the usage of all available diagnostic tools. This includes repair of HW on component level, cleaning and adjustment of mechanical components and configuration and installation of SW. IMAC/R: Perform Installation, Movement, Addition, Change and Removal of hardware and software products and components as directed. Process Tasks: Receive briefing for incidents and orders from dispatch function. Update dispatch function of all unforeseen issues. Provide detailed debriefing on all performed activities. Proactively inform customers about performed actions. Training: Participate in regular hardware and software trainings (on the job, classroom trainings and web-based trainings) according to the corporate training concept and receive certification after passing relevant test. Key skills: Proven track record of more than 1 year Service Technician. Successfully completed education in IT- or mechatronic/electronic-related profession. PC literacy and good knowledge and application of the relevant tools and methods. Product knowledge of relevant industry and basic ITIL skills preferred. Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment. Acceptance of exposure to the outside elements. Shift adaptability, which would include an on-call rotation for evenings and weekends. Exceptional customer service skills are needed. Ability to organize and inventory truck stock parts and tools. Sense of urgency, organizational skills, professional presence and work in team environment. Firstline or Service Technician work experience preferred. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Apr 16, 2024
Full time
As BES Utilities continues its exciting growth in 2024, we have a new and exciting position available for an IT Service Delivery Manager to join our growing IT shared services team, based predominantly within our offices in Fleetwood with some travel to our Manchester offices required. Reporting to the IT Director, the position is a key role within the group department as you will oversee the day to day 'Core' and 'Desktop' IT activities overseeing of a small team of 1st and 2nd line technicians. A full / clean UK diving license is required. Role and Responsibilities (but not limited to): Provide Personal Development Plans, Objectives and Appraisals to direct reports. Work with an outsourced IT Service Desk (our Partner) to coordinate tickets, calls, incidents, and problems and MI. Act as Incident Manager and Team Leader as needed to maintain SLAs and good IT services. Deliver (Lead on) the Desktop Equipment Refresh Programme (e.g. monitors, Laptops, mobile phones, printers, AV equipment) - align to Desktop Strategy and logistics with our IT Partner. Working with the IT senior team and independently observe the IT provisions, elicit feedback through surveys and conversations; make recommendation to support continual improvement. Help with day-to-day Contract and Supplier Management activities Manage the Service levels around some key systems such as EPOS / CRM / + UI experience / Utility Systems Contribute to service reporting, such as daily, weekly, and monthly Service level reports. Use actionable insights to work with IT SMT to drive forward improvements in service. Work with IT department to drive forward how the business moves to better collaborate, create, and consume MICROSFT products, including the future of TEAMS, Power Platform and all the other Microsoft Office and 365 tools. Take the lead on improving IT facilities in the UK offices, e.g. Printers, AV equipment, TMS systems, EPOS, Phones etc. Key Experience Required: Experience in a similar IT management role, ideally within an IT Service Desk environment. The ability to work in a fast-paced dynamic environment where priorities can change rapidly. Excellent Team Leadership and proven people management skills Hands-on IT Service Management: Demonstrable experience in managing a service desk or support team, with a strong foundation in ITIL practices. A proven track record in effectively applying, incident, problem and change management process to improve service delivery and customer satisfaction. Incident and Problem Resolution: experience in the rapid resolution of IT incidents and the management of complex problems, including effective escalation and coordination with IT and business stakeholders. Vendor and Supplier Management: Practical experience in managing relationships with technology vendors and third-party service providers, ensuring SLAs are met and contributing to the service desk's operational efficiency. Being an innovative and positive team player with excellent communication and service skills, confident in communicating technical issues to non-technical staff and managing the demands of non-IT staff and senior stakeholders Experience working with complex enterprise technologies, Microsoft Based Desktop Services, and data networks. Strong knowledge of supporting end users in contact centre, sales, or utilities operations environments. Qualifications / Skills Required: ITIL: Demonstrates understanding of IT Service Management practices based on the ITIL framework. Good working understanding of IT and technologies including cloud services, data networks, building and distributing desktop equipment, repairing, and resolving technical issues. Benefits: Working hours - Monday to Friday Buy / Sell Annual Leave Scheme Employee Assistance Programme (EAP) Access to Employee Health Scheme Career development Long Service Awards Employee Recognition Incentives Company events Career progression / promoting within Free tea & coffee Local discounts / benefits Be part of our future! If you would love to join us as our new IT Service Delivery Manager, we encourage you to find out more. Apply today!
Anderson Scott Solutions Ltd
Dudley, West Midlands
IT Technician Dudley £25,000 - £35,000 Our established client based in the Dudley area is looking to recruit for an IT Technician to support the IT Manager in the operation and maintenance of computer systems and networks as well as providing an efficient and reliable IT service. IT Technician Key Responsibilities: Respond to IT issues, resolving network, hardware, and software issues quickly and efficiently. Assist in the setup of new IT equipment, ensuring equipment is fit for use. Build and repair laptops. Order items required through agreed suppliers as requested by the IT Manager. Prepare mobile phones for use, repairing faults and transferring numbers as required. Manage SharePoint, providing guidance and support as required. Maintaining the global address lists and managing mailboxes. Liaise with IT services, working collaboratively to maintain a best-in-class IT infrastructure that enables rather than constrains the efficient growth of the business. Support the IT Manager in delivering and maintaining Corporate networking for all sites. Server room maintenance, maintaining a safe working environment, managing the cabling, patching-in and resolving any issues as directed by the IT Manager. IT Technician Skills and Experience: Proven work experience in IT Support or IT Technicians roles. Working knowledge of in-house computer networks. Experience in maintaining security systems, identifying risks, viral removal, cleaning infected hard drives after a security breach. Degree or advanced apprenticeship in Computer Science or relevant disciplines or equivalent qualification. This role comes with an array of benefits including 27 days annual leave PLUS bank holidays, 35 hour week, enhanced pension, an onsite gym and personal trainer, subsidised canteen, life assurance, free on-site parking and more The schedule of this role is Monday - Friday, 9am - 5pm (onsite) If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on Anderson Scott website.
Apr 13, 2024
Full time
IT Technician Dudley £25,000 - £35,000 Our established client based in the Dudley area is looking to recruit for an IT Technician to support the IT Manager in the operation and maintenance of computer systems and networks as well as providing an efficient and reliable IT service. IT Technician Key Responsibilities: Respond to IT issues, resolving network, hardware, and software issues quickly and efficiently. Assist in the setup of new IT equipment, ensuring equipment is fit for use. Build and repair laptops. Order items required through agreed suppliers as requested by the IT Manager. Prepare mobile phones for use, repairing faults and transferring numbers as required. Manage SharePoint, providing guidance and support as required. Maintaining the global address lists and managing mailboxes. Liaise with IT services, working collaboratively to maintain a best-in-class IT infrastructure that enables rather than constrains the efficient growth of the business. Support the IT Manager in delivering and maintaining Corporate networking for all sites. Server room maintenance, maintaining a safe working environment, managing the cabling, patching-in and resolving any issues as directed by the IT Manager. IT Technician Skills and Experience: Proven work experience in IT Support or IT Technicians roles. Working knowledge of in-house computer networks. Experience in maintaining security systems, identifying risks, viral removal, cleaning infected hard drives after a security breach. Degree or advanced apprenticeship in Computer Science or relevant disciplines or equivalent qualification. This role comes with an array of benefits including 27 days annual leave PLUS bank holidays, 35 hour week, enhanced pension, an onsite gym and personal trainer, subsidised canteen, life assurance, free on-site parking and more The schedule of this role is Monday - Friday, 9am - 5pm (onsite) If this role is of interest, please contact James Aust for more information. By sending your CV in response to this advert, you are giving us consent to contact you to discuss your application as per our privacy policy statement. If you do not hear from us within 7 days, please assume your application has been unsuccessful and your records will be deleted from our system. Our full Privacy Policy can be found on Anderson Scott website.
Our Client , is a vital international getaway for the movement of people and trade. Currently they are recruiting a IT Technician for their Busy IT support desk. Working within the IT department the purpose of this role will be to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Main Duties will include: To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile. To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolutio and where necessary to escalate to the appropriate third party support provider, individual or team. To monitor system alerts and to ensure escalation to appropriate individual or team. To document and update procedures and resolutions as required. To carryout IT equipment audits as required. To provide maintenance of IT services, to ensure their operation and availability. To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling. To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling. To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of. Ideally we are looking for at least 2 years of Technial IT support experience combined with excellent customer service delivery. Sucesfull Candidate will also have a good user skills in the Microsoft Office suite of products as well as understanding of Active Directory user management. Sucesfull canddiate will also need to have an undertsadingof Local Area Networks (LAN) and TCP/IP as well as knowledge of the constituent part of a PCs and laptops, able to identify faults, replacecomponents and re-install the operating system. Benefits include : good pension scheme, excellent holiday allowance starting at 25 days, other benefits to be discussed in the interview stage. Please note - this is not a remote role and sucesfull job holder will be required to be on site Mon to Fri . Offered salary up to £27k depending on experience. If you are interested and have got relevant experience , please apply . Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Nov 10, 2021
Full time
Our Client , is a vital international getaway for the movement of people and trade. Currently they are recruiting a IT Technician for their Busy IT support desk. Working within the IT department the purpose of this role will be to support the delivery of all IT services, providing the initial ownership, assessment and resolution of all incidents and service requests, to enable the department to offer the best service possible to its customers. Main Duties will include: To facilitate the first customer contact point for the IT department, at times it will be necessary to deliver this function while mobile. To provide ownership of all reported incidents and service requests. Undertaking fault troubleshooting and resolutio and where necessary to escalate to the appropriate third party support provider, individual or team. To monitor system alerts and to ensure escalation to appropriate individual or team. To document and update procedures and resolutions as required. To carryout IT equipment audits as required. To provide maintenance of IT services, to ensure their operation and availability. To effect repairs to IT equipment and associated infrastructure e.g. telephone and data cabling. To install and configure new IT equipment and associated infrastructure e.g. telephone and data cabling. To be responsible for maintaining the asset records of equipment that is purchased, moved or disposed of. Ideally we are looking for at least 2 years of Technial IT support experience combined with excellent customer service delivery. Sucesfull Candidate will also have a good user skills in the Microsoft Office suite of products as well as understanding of Active Directory user management. Sucesfull canddiate will also need to have an undertsadingof Local Area Networks (LAN) and TCP/IP as well as knowledge of the constituent part of a PCs and laptops, able to identify faults, replacecomponents and re-install the operating system. Benefits include : good pension scheme, excellent holiday allowance starting at 25 days, other benefits to be discussed in the interview stage. Please note - this is not a remote role and sucesfull job holder will be required to be on site Mon to Fri . Offered salary up to £27k depending on experience. If you are interested and have got relevant experience , please apply . Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Position: Full time Contract: Permanent Location: London
Salary: £25,000 - £27,000
The International Institute for Strategic Studies (IISS) is a world-leading think tank which examines issues of global security, political risk and military conflict. The IISS has offices in London, Europe, Singapore, Manama and Washington DC.
This is an entry level position for a competent 1st line support technician to give IT support to the users and staff at the International Institute for Strategic studies. Successful candidate will be working with 1 Systems Administrator & 1 Senior Systems Administrator in the UK with an additional support engineer in Singapore and report directly to the IT manager. Main role responsibilities and tasks
Support Services
Provide desktop support to IISS staff in matters relating to Window’s operating systems, Microsoft Office and associated in-house applications.
Basic Mac support.
PC Maintenance and Set-up
Install and configure new laptops and workstations.
Perform laptop and desktop PC repairs/upgrades.
Assist with PC moves and changes.
Telephony Support
Configure IISS staff mobile telephones.
Troubleshoot phone errors.
Assist with Avaya phone system administration and hardware.
AV Support (When required)
General audio visual and video conference support to external clients and internal events.
Requirements:
Proactive customer focused attitude
Strong Windows 10 Desktop support skills and Office 365
Experience of providing support to remote users – for example in other IISS offices or home working
Good knowledge of PC hardware including but not exclusively screens, docks, and printers.
Experience of basic network diagnostics including desk cabling and patching
Desirable
Experience of Manage Engine Service Desk Plus
Mac knowledge
Basic PowerShell
Knowledge of Windows Autopilot and Microsoft Endpoint Manager
Remuneration The IISS provides a full employment package. The benefits package at the Institute includes Life Assurance, Private Medical Insurance, BUPA health cashback plan, Season Ticket Loan, Cycle scheme and Contributory Pension Scheme. More information about the IISS can be found at www.iiss.org .
Application Candidates should apply via our careers page by submitting two documents:
a cover letter outlining what skills and experience you can bring to the role;
a full Curriculum Vitae with the names and contact details (email and telephone) of two potential referees, preferably one academic and the other a present or former employer.
Candidates must have eligibility to work in the UK. The IISS regrets that it cannot sponsor visas for this position. The IISS is an equal opportunities employer.
Oct 28, 2021
Full time
Position: Full time Contract: Permanent Location: London
Salary: £25,000 - £27,000
The International Institute for Strategic Studies (IISS) is a world-leading think tank which examines issues of global security, political risk and military conflict. The IISS has offices in London, Europe, Singapore, Manama and Washington DC.
This is an entry level position for a competent 1st line support technician to give IT support to the users and staff at the International Institute for Strategic studies. Successful candidate will be working with 1 Systems Administrator & 1 Senior Systems Administrator in the UK with an additional support engineer in Singapore and report directly to the IT manager. Main role responsibilities and tasks
Support Services
Provide desktop support to IISS staff in matters relating to Window’s operating systems, Microsoft Office and associated in-house applications.
Basic Mac support.
PC Maintenance and Set-up
Install and configure new laptops and workstations.
Perform laptop and desktop PC repairs/upgrades.
Assist with PC moves and changes.
Telephony Support
Configure IISS staff mobile telephones.
Troubleshoot phone errors.
Assist with Avaya phone system administration and hardware.
AV Support (When required)
General audio visual and video conference support to external clients and internal events.
Requirements:
Proactive customer focused attitude
Strong Windows 10 Desktop support skills and Office 365
Experience of providing support to remote users – for example in other IISS offices or home working
Good knowledge of PC hardware including but not exclusively screens, docks, and printers.
Experience of basic network diagnostics including desk cabling and patching
Desirable
Experience of Manage Engine Service Desk Plus
Mac knowledge
Basic PowerShell
Knowledge of Windows Autopilot and Microsoft Endpoint Manager
Remuneration The IISS provides a full employment package. The benefits package at the Institute includes Life Assurance, Private Medical Insurance, BUPA health cashback plan, Season Ticket Loan, Cycle scheme and Contributory Pension Scheme. More information about the IISS can be found at www.iiss.org .
Application Candidates should apply via our careers page by submitting two documents:
a cover letter outlining what skills and experience you can bring to the role;
a full Curriculum Vitae with the names and contact details (email and telephone) of two potential referees, preferably one academic and the other a present or former employer.
Candidates must have eligibility to work in the UK. The IISS regrets that it cannot sponsor visas for this position. The IISS is an equal opportunities employer.
This role is to provide the day to day routine and operational support duties to the IT Support and Infrastructure department and is designed to support busy system engineers and system technicians, freeing up their time from the routine tasks. Client Details Reputable Organisation UK wide reach Description To ensure that backup tapes are changed as per the prescribed schedule and that tapes are accurately labelled and stored correctly. Interrogate the HIS Automated Hardware Inventory system and report all PCs displaying incomplete records. Monitor the centralised virus control software and report all virus alerts for escalation and mitigation. Assist customers to resolve billing enquiries for Landline, Mobile Phone Voice and Data Usage. To assist in the pricing of equipment for order, by obtaining quotes and drafting up requisitions for authorisation. Execute automatic software installs where instructed to. Install base software images onto PCs as required in the commissioning of new or the reissue of existing equipment. Support the recycling of hardware recovered from customers to ensure that this process is monitored, equipment returns are logged and disposal is in accordance with agreed procedure. Ensure that the physical security and operating environment of computer suites are not compromised. To issue, administer and cancel RSA tokens for VPN access. To ensure that appropriate and responsible, safe use and installation of IT equipment, including repair and maintenance takes place. Check server backups for successful completion and report those backups that fail to their supervisor. To manually maintain Active Directory, Central Encryption Control Server (Safeboot) and Asset Control system (LANDesk) to ensure that redundant equipment is removed as assets and that asset transfers between customers is also reflected in these system Profile IT experience gained through education or the workplace. MS Office or equivalent packages gained through education or the workplace. Windows gained through education or the workplace. PC/Mobile/Printer fault diagnosis gained through education or the workplace. Data Entry experience on a computer system gained through education or the workplace. Knowledge of routinely used IT equipment in the corporate office environment and its application of usage. Good problem solving skills. Confident in their abilities, can work under pressure and to tight deadlines. Frequent requirement to carry, move equipment, without aids, e.g. Printers/ PCs. Reasonable adjustments will be made where necessary. Job Offer Join a Reputable client gain experience of working on large projects Learn new skills
Oct 06, 2021
Seasonal
This role is to provide the day to day routine and operational support duties to the IT Support and Infrastructure department and is designed to support busy system engineers and system technicians, freeing up their time from the routine tasks. Client Details Reputable Organisation UK wide reach Description To ensure that backup tapes are changed as per the prescribed schedule and that tapes are accurately labelled and stored correctly. Interrogate the HIS Automated Hardware Inventory system and report all PCs displaying incomplete records. Monitor the centralised virus control software and report all virus alerts for escalation and mitigation. Assist customers to resolve billing enquiries for Landline, Mobile Phone Voice and Data Usage. To assist in the pricing of equipment for order, by obtaining quotes and drafting up requisitions for authorisation. Execute automatic software installs where instructed to. Install base software images onto PCs as required in the commissioning of new or the reissue of existing equipment. Support the recycling of hardware recovered from customers to ensure that this process is monitored, equipment returns are logged and disposal is in accordance with agreed procedure. Ensure that the physical security and operating environment of computer suites are not compromised. To issue, administer and cancel RSA tokens for VPN access. To ensure that appropriate and responsible, safe use and installation of IT equipment, including repair and maintenance takes place. Check server backups for successful completion and report those backups that fail to their supervisor. To manually maintain Active Directory, Central Encryption Control Server (Safeboot) and Asset Control system (LANDesk) to ensure that redundant equipment is removed as assets and that asset transfers between customers is also reflected in these system Profile IT experience gained through education or the workplace. MS Office or equivalent packages gained through education or the workplace. Windows gained through education or the workplace. PC/Mobile/Printer fault diagnosis gained through education or the workplace. Data Entry experience on a computer system gained through education or the workplace. Knowledge of routinely used IT equipment in the corporate office environment and its application of usage. Good problem solving skills. Confident in their abilities, can work under pressure and to tight deadlines. Frequent requirement to carry, move equipment, without aids, e.g. Printers/ PCs. Reasonable adjustments will be made where necessary. Job Offer Join a Reputable client gain experience of working on large projects Learn new skills
1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
Oct 05, 2021
1st/2nd line Support Technician - Microsoft stack (Azure, Office 365, Windows Server, SharePoint) - £30k - 10% pension! Location - must drive and ideally commutable to Birmingham or Manchester or Cambridge or Bristol or Leeds or Crawley (other locations can be considered) Role To ensure effective 1st and 2nd Line Support To install and configure hardware and software components to ensure usability. To be the first point of escalation from the service desk To deploy new software applications and updates To train users as required on all hardware and software To perform new system builds, images, upgrades and repairs - for Windows-based desktops/laptops, iPads, and iPhones To research problem resolution for software and hardware issues including working with third party support vendors To participate in projects involving the configuration, deployment and user training of various hardware/software solutions including both desktop and mobile device software To maintain and manage company data within an M365 environment, including Intune, Azure AD, SharePoint and OneDrive. To monitor networking equipment and Servers To maintain a good knowledge and understanding of IT technology developments in the market and to assist the IT Manager to develop relevant strategies for the organisation Skills/experience A technical qualification such as Microsoft MCDST or CompTIA A+ or equivalent would be beneficial HNC Computing or equivalent would be beneficial 2 years + experience in a similar role is essential, including the provision of desktop support in a Windows environment working to SLA's Experience or knowledge of operating within an IT ticketing environment would be beneficial Good operational and technical knowledge and understanding of Microsoft Office365, Windows, Azure, Windows Server and M365 Exchange packages is essential Experience of installing, maintaining, commissioning and repair of IT systems, software and hardware is essential. Must have a full UK driving licence Strong customer service ethics
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB
Sep 14, 2021
Full time
Junior Hardware Engineer Location: London Salary: £22,500 per annum + Mobile Phone + Laptop Qualifications for Hardware Engineer: HNC/HND in electrical, electronic, or mechanical engineering or two years' proven field experience in a similar field Ability to lift up to 20 Kilograms Ability to troubleshoot, diagnose, test, repair, and service technical equipment Ability to travel and adapt to changing work schedules Familiarity with power tools and applications Ability to communicate in English Purpose of the Hardware Engineer: Employees in this role serve primarily as service technicians. The job includes assembly and testing of products, installation, repairs, and maintenance of the equipment both in house and on site. An example of few of the main duties of a junior field technician are troubleshooting, demonstrating to the client how the equipment is used, establishing relationships with the client, and following company procedures. Also, creating service calls reports as well as the co-ordination, repair, and quality control of the Fortress system both onsite and within the assembly offices. Responsibilities of the Hardware Engineer: Assembly Learning the various components and techniques of assembling Fortress devices Keeping the assembly environment neat and in order Ensuring sufficient stock of components is available to maintain general functionality of the department. Testing, packing, and creating packing lists of the equipment to be shipped out to the client. Repairs / Service Repairing faulty devices returned from site / customer Travelling to site to repair, test and resolve reported issues relating to the Fortress system Identifying the issues repaired/replaced and communicating this to the relevant parties Creating reports of service calls Installation Working as part of a team onsite to install the Fortress system Preparing tools and materials prior to install to facilitate a smooth installation Creating installation call reports Maintenance Providing annual maintenance to the client based on all existing equipment Attending client's site to conduct service of all Fortress equipment Commissioning Providing in house training on Fortress Software applications. Configuring and signing off the Fortress system completing the project If you feel that you meet the above criteria of this Hardware Engineer role then please apply now! INDJOB
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...
Nov 23, 2017
Full time
We are seeking for an IT Support Engineer to be based primarily in the office with with frequent visits to customer sites; two days per week you will be onsite at a client based in Bristol. Focusing on resolving incidents and work requests within agreed SLA's, along with pro-active participation in routine support service activities such as asset, knowledge and problem management. Involvement in continual improvement initiatives and project work is also expected. Must be able to prioritise and manage own time effectively and able to work unsupervised. The candidate will also be expected to be part of the on-call rota.
Cloud Direct
We’re a bright, capable bunch focussed on helping ambitious companies move to the cloud easily and safely. We’re a Microsoft gold cloud solutions provider (CSP), driving high growth around Azure and Office 365. Fast moving and entrepreneurial, we’re recruiting ambitious people committed to excellence and personal growth along with the business. Today, there are about 200 of us across Bath, Bracknell, London and Cape Town, with more exciting growth plans in the pipeline. We help our people dig deep to make the most out of their careers with Cloud Direct - we believe "more is in you…" With great financial and lifestyle benefits, we also have a 'fun fund’ and regular sporty, foody and social occasions. We recognise that our people drive and inspire the business - two reasons why we’re Investors in People - Gold. Responsibilities
Resolve or support the resolution of complex or escalated customer technical issues;
Resolve technical issues via phone, email or Livechat where appropriate to do so while meeting SLA targets;
Provide high quality case notes and communication records with customers throughout the life of the case;
Prioritise case workload and manage working time effectively;
Follow ITIL and ISO agreed practices and processes;
Support Service Delivery with technical expertise as required;
Highlight security risks and issue trends with Team Leader;
Provide clear handover commentary and case notes for returning cases to First Response Team, third party support partners or between shifts.
Update team wikis, knowledge base articles and technical tips for internal service improvement as they are identified;
Be proactive in reporting and or suggesting service improvements via the appropriate channels (e.g. Moments of Truth);
Be personally responsible for driving customer satisfaction by always trying to think as the customer and to promote customer feedback via the NPS-T systems;
Willingly supporting other members of the team when required, including taking first response queries if no members of the first response team are available;
Additional responsibilties
Working with the Internal IT function (IIT) and be the lead technical resource for internal network and comms issues. Assisting Internal IT Access Requests within Service Now
Provide helpdesk support to staff both local & remote users
Database Maintenance
Installing, moving and setting up user’s PC workstations
Conducting routine PC maintenance
Carrying out audits of IT equipment
Configure hardware for staff
Work on IT projects as directed
To accurately record, update and document requests using the IT service desk system.
To resolve incidents and upgrade different types of software and hardware
Investigating, diagnosing and solving computer software and hardware faults
Talking to clients and computer users to determine the nature of any problems they encounter
To resolve incidents with printers, copiers and scanners
Managing stocks of equipment, consumables and other supplies.
Maintaining records of software licences
Setting up accounts for staff, ensuring that they know how to log in
Updating Asset Register as and when needed
Remove leavers from distribution emails
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Obtaining replacement or specialist components, fixtures or fittings
Solving password problems
Experience and skills required
Should have at least 2 years’ experience in a 1st/ 2nd line IT Support role
Microsoft desktop operating systems and applications
Strong Local & Wide Area networking skills including configuration of switches & routers
Extensive knowledge of the computer environment and the ability to identify, troubleshoot and resolve problems or issues to the satisfaction of the customer or end user
Mobile devices including iPhone/Android
Desirable
MCITP: Enterprise Desktop Administrator 7/8 or MCITP: Windows 7 or Windows 8, Enterprise Desktop Support Technician
What do we offer you?
Pension contribution
Health care cash plan
Life Assurance/Critical Illness/Income Protection
Birthday lunches
Fun Fund
Many more...