We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Sep 15, 2022
Full time
ERP Support Desk Analyst
Based in our Skipton, UK office
Are you looking for your next opportunity in an ERP role? Do you already have skills in Microsoft Dynamics 365 Business Central?
MBP Solutions is experiencing a period of exciting growth, and we’re moving our ERP system to Business Central. This has created an opportunity for an ERP Administrator, ideally with Business Central experience, to work on our digitisation projects and provide helpdesk support for our growing international business. This role will provide 1st and 2nd line support to the business, as well as working closely with our gold partners to manage any escalated 3rd line support tickets and follow these through to completion. Ideally you will have a good working knowledge of Microsoft Dynamics 365 Business Central and/or previous Navision versions. Change management is a key aspect of the role, and the successful candidate will work with the business and process owners to define requirements, functional test and assist with any acceptance testing. Business Central is our core business system, and this role will be involved with a range of integration projects with third party applications as well as workflow/process development.
About us
At MBP Solutions, we believe passionately in the importance and benefit of being a ‘purpose-driven enterprise’. Having a strong and clear sense of purpose, setting out where we want to get to in the
future and explaining what we value most in terms of how we all want to work together is an essential part of our growth plan.
Founded in 1999, we specialise in adding value to biological by-products through our unique know-how regarding product applications, sustainability, sales and marketing, legal compliance and supply chain management. With a focus on the utilisation of the resources in biological by-products, MBP Solutions has developed a unique concept called OMBP (Outsourced Management of By-Products) 360ᵒ solutions
where by-products and wastes from more than 40 different factories in Europe, North America, Asia and Africa are managed in a sustainable
We have in place a set of strong and very simple messages that are built on everything that MBP Solutions has done to date. These statements are a reference point and reminder for all of us in MBP Solutions about how we want to work together, where we are heading and how we will get there:
We work together for a more sustainable world by helping industries reduce their impact on the
We turn one industry’s by-product into another industry’s raw material by partnering with them
to optimise resource use and generate added value.
We are global experts in by-products and their application, including supply chain management, international sales and marketing, legal compliance and
We want to be globally recognised as the go-to partner for industries who want to handle by-products in a sustainable and responsible way.
As employers, we work in a truly multi-national way, local to our customers but as a team across all the countries in which we operate. With offices in Europe, Asia and North America, we offer a collaborative, friendly and smart-working culture with a focus on innovation and delivering real value for our customers.
Your main tasks will be:
Business Central/Continia/Jet helpdesk function – dealing with internal queries relating to system use and potential bugs, escalating to gold partners when needed.
Working with the business to create functional requirements and user
Functional testing of enhancements completed by gold
Ensure that data owners are following best practice with regular reporting to highlight
Manage our master data and deal with requests for changes
Create training documents for administrative processes and system
Complete the onboarding/offboarding and training of new
Manage and maintain security roles and
Ensure preparedness for Microsoft updates, evaluate how this may affect MBP and provide a summary of key points and actions. Take actions as direction and prepare communications to wider company on changes or updates.
Review and analyse the current state of Microsoft Dynamics 365 Business Central and develop strategies for improving or further leveraging existing
Write news articles relating to Business Central and be the champion of the product.
We are looking for someone with the following essential experience or qualifications (please only apply if you can demonstrate your experience, by providing on the job or education examples):
A bachelor's degree or equivalent in a relevant IT
As a minimum, two years of experience configuring, maintaining, documenting and supporting a company’s ERP, with a preference for working experience using Microsoft Dynamics 365 Business Central or Dynamics NAV. Knowledge of other ERP systems such as SAP or Oracle will also be
General understanding of accounting and operations processes with logistics and sales process experience an
Knowledge of data management such as importing from spreadsheets and using data
Understanding of relational databases.
Advanced Microsoft Office 365 skills including SharePoint, Power Automate
Experience using Continia Document Capture and Jet Analytics (preferred, not required).
Experience of building relationships across all levels and areas of the business along with a pragmatic approach to problem-solving.
Written and verbal English language skills at business
Essential demonstrable Skills/Profile we are looking for:
Strong communication skills, with the ability to communicate effectively at all levels
Ability to work well on own initiative, presenting ideas
Strong analytical skills
Structured, methodical and well-organised
Ability to work well under pressure and to deadlines
Enthusiasm and self-motivation, with a proactive approach to all tasks
Team player who contributes to our collaborative culture
High attention to detail with evidenced problem-solving skills
A positive approach to change
Why work for us?
Sustainability has been part of our ideological backbone since the beginning, as our organisation captures and delivers value in economic, environmental and social terms.
Our business brings to life the concepts of industrial ecology and circular economy by materialising the idea that the co-stream of one industry can be used as a key resource by another.
Our technical expertise, market knowledge and legal understanding help to promote the optimal and efficient use of natural resources, reduce waste and toxic emissions, reduce operating costs and generate new revenue. As a result, we improve the environmental, economic and social performance of our suppliers and customers, with whom we work together to enable the recycling and recovery of residual resources. MBP has several sustainability and quality certifications and works actively with LEAN.
We offer:
A competitive salary
Working for an international company dedicated to sustainability, the environment and natural resources
Free parking
Our UK office is based on the Broughton Hall Estate in Skipton, where you are surrounded by the natural beauty of the Yorkshire Dales
A friendly, professional and nurturing culture, dedicated to engagement and retention
Flexibility with hybrid working (up to 3 days a week from home) after a suitable period of review
Training opportunities with a focus on professional development
Occasional international travel to other MBP offices (role dependent)
For more information about MBP or the position, please visit www.mbpsolutions.com
NO AGENCIES PLEASE
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Apr 25, 2024
Full time
Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We are currently seeking a talented IT Support Engineer to join this dedicated IT MSP in their Northampton offices. Responsibilities: - Provide first-line technical support to end-users via phone, email, and ticketing system. - Troubleshoot and resolve hardware and software issues promptly and efficiently. - Escalate complex problems to the appropriate teams while ensuring timely resolution. - Document all support interactions and solutions accurately within the ticketing system. - Assist with the setup and configuration of user accounts, devices, and software applications. - Collaborate with other members of the IT team to improve processes and enhance customer satisfaction. Requirements: - Previous experience in a similar 1st line support role is preferred but not essential. - Strong communication and interpersonal skills with a customer-centric approach. - Basic understanding of ITIL principles and IT service management. - Proficiency in Microsoft Office applications and familiarity with Windows operating systems. - Ability to multitask and prioritize workload effectively in a fast-paced environment. - A proactive attitude towards learning and staying updated with technological advancements. Benefits: - Competitive salary up to £28,000 per annum. - Opportunities for career advancement and professional development. - Friendly and supportive working environment. - Pension scheme and other employee benefits. - Convenient location in Northampton with easy access to public transportation. If you are looking for an exciting opportunity to kickstart your career in IT support and make a positive impact, then we want to hear from you! Apply now with your CV and cover letter, and take the first step towards joining our dynamic team as a IT Support Engineer.
Summary Job Description for Field Support Engineer: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. Field Support Engineer is responsible for desktop support across all NNL sites, providing fixes for incidents and requests as well as IT advice and training. The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible. Main Responsibilities Main Responsibilities for Field Support Engineer: Support desktop, laptop and tablet computers. Support Fixed and mobile telephony including VOIP & Smartphones. Supports Operating Systems (Windows 7, 8, 10) and end point protection. Supports Client-side business software, including for example the Microsoft Office Suite and NNL bespoke applications. Supports Local area networking and equipment throughout NNL sites and facilities. Supports Printers and Multi-Functional Devices. Supports Installs, Moves and Changes including building and office change of use. Supports Patching of cables between switches and desktop devices. Supports Packaged application creation, testing and deployment. Supports asset management - CMDB update and maintenance. Ideal Candidate Essential Criteria for Field Support Engineer: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in technical support, engineering and troubleshooting. Problem solving skills using a range of sources and methods. Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods. Strong customer satisfaction focus. Ability to organise and prioritise own work to meet deadlines. Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint. Standard Build, Creation and Maintenance. Full driving license as some travel between sites will be required. LAN, WAN, VPN and RAS. SCCM administration (basic level). AD and O365 Administration (Account Creation, Security, Permissions). Desirable Criteria for Field Support Engineer: Experience working in a secure, accredited or regulated environment.
Apr 25, 2024
Full time
Summary Job Description for Field Support Engineer: There's never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you'll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We're an organisation that's here to experiment and push the limits of what's possible. So, if you're keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible. Field Support Engineer is responsible for desktop support across all NNL sites, providing fixes for incidents and requests as well as IT advice and training. The role will provide 1st and 2nd line technical problem solving and network management and will collaborate effectively with the wider ICT function to resolve customer problems at their first point of contact wherever possible. Main Responsibilities Main Responsibilities for Field Support Engineer: Support desktop, laptop and tablet computers. Support Fixed and mobile telephony including VOIP & Smartphones. Supports Operating Systems (Windows 7, 8, 10) and end point protection. Supports Client-side business software, including for example the Microsoft Office Suite and NNL bespoke applications. Supports Local area networking and equipment throughout NNL sites and facilities. Supports Printers and Multi-Functional Devices. Supports Installs, Moves and Changes including building and office change of use. Supports Patching of cables between switches and desktop devices. Supports Packaged application creation, testing and deployment. Supports asset management - CMDB update and maintenance. Ideal Candidate Essential Criteria for Field Support Engineer: Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years' worth of UK residency). Demonstrable experience in technical support, engineering and troubleshooting. Problem solving skills using a range of sources and methods. Excellent communication, customer handling and inter-personal skills, via phone, face to face, IM and other remote access methods. Strong customer satisfaction focus. Ability to organise and prioritise own work to meet deadlines. Microsoft technologies including Office (2010, 2013, 2016), Office 365, Skype, SharePoint. Standard Build, Creation and Maintenance. Full driving license as some travel between sites will be required. LAN, WAN, VPN and RAS. SCCM administration (basic level). AD and O365 Administration (Account Creation, Security, Permissions). Desirable Criteria for Field Support Engineer: Experience working in a secure, accredited or regulated environment.
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
Apr 25, 2024
Full time
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 25, 2024
Full time
Role: IT 2nd Line Engineer Location: Birmingham Salary: 35,000 - 40,000 The Company Helping other businesses succeed, through efficient and smarter ways of work is the main focus; and is how they have bread their success so far. This MSP focus on helping businesses succeed through technology consultancy, remote working solutions and IT Support to a varied range of clients, both local to the west midlands, as well as across the UK. With an innovative approach to technology based business solutions, they are looking to welcome a dedicated 2nd Line Support Engineer to the team to grow with them, and be a part of the future success that they're destined to endeavour. With an exciting portfolio of different projects with SME's, they want someone excited to be technically hands on, and looking for a new challenge with the prospect of working on more senior support and infrastructure roles prior to the success of projects. This is a very varied and well-rounded Senior IT Support & Projects based position so you will need the technical experience and confidence to speak with clients regarding their needs and wants to move forward. Technical Overview Windows OS & Server Office 365 Antivirus Exchange Server TCP/IP Networking, Routing & Switching Desktop & Server Hardware VMware / Hyper V SAN Storage & Replication MS SQL Interviews Interviews are being arranged around you, as soon as possible so please apply immediately if you are interested! If it's something you're interested in then please apply immediately, you will be considered as soon as you apply or call (phone number removed) for further details or send you CV to connor com VMware - Hyper V - Virtualisation - IT Monitoring - PowerShell - OSI Network - TCP/IP - DNS - DHCP - Security - 1st Line - 2nd Line - Servers - Office 365 - O365 - Azure - SharePoint - 3rd Line - 2nd/3rd - Citrix - VoIP In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee's work will be varied; however, the Employee's primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
Apr 25, 2024
Full time
My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee's work will be varied; however, the Employee's primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects within the businesses. Main Duties: Monitor Service Desk tickets and provide 2nd line onsite and remote support. Work to set KPI's to maintain the departments SLA to the business. Administer ICT Operational environments and services such as CUTE, CUSS. Provide incident and problem management for the IT operational systems including servers, desktop, network, software and more. Mentor and cross train team members on existing and new technologies. Document best practices and support procedures. Work with Project Managers to implement new projects to deliver new operational technology solutions. Develop and implement small projects to deliver new technology solutions. Produce systems documentation. Maintain inventory and asset configuration documentation. Carry out special tasks at Management's direction. Provide training to other departments about how best to use the systems available within the business. Required Background: Strong technical knowledge of Microsoft's Server Operating Systems 2012/2016/2019. Strong technical knowledge of Microsoft's Client Operating Systems, primarily Windows 10/11. Good technical knowledge of Backup & DR services. Good knowledge of application support with MS Office and Office 365. Good knowledge of VoIP Telephony systems. Managing deployments / rollouts of IT systems and projects. Active Directory Group Policy and user and group administration. Excellent understanding of PC hardware set-up and configuration. Good knowledge of LAN/WAN networking. Ability to troubleshoot network issues. Ability to work under pressure. Ability to work as an individual and as part of a team. Ability to develop effective working relationships. Professional and confident. This fantastic role comes with a basic salary of £27,500-32,500 p/a and is accompanied by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
Apr 25, 2024
Full time
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies key to the operational success of the business. This is a hands-on role, working towards targeted Service Level Agreements (SLAs) to support the business, will be involved in exciting new technologies and systems and will co-ordinate and assist with the roll out of related projects within the businesses. Main Duties: Monitor Service Desk tickets and provide 2nd line onsite and remote support. Work to set KPI's to maintain the departments SLA to the business. Administer ICT Operational environments and services such as CUTE, CUSS. Provide incident and problem management for the IT operational systems including servers, desktop, network, software and more. Mentor and cross train team members on existing and new technologies. Document best practices and support procedures. Work with Project Managers to implement new projects to deliver new operational technology solutions. Develop and implement small projects to deliver new technology solutions. Produce systems documentation. Maintain inventory and asset configuration documentation. Carry out special tasks at Management's direction. Provide training to other departments about how best to use the systems available within the business. Required Background: Strong technical knowledge of Microsoft's Server Operating Systems 2012/2016/2019. Strong technical knowledge of Microsoft's Client Operating Systems, primarily Windows 10/11. Good technical knowledge of Backup & DR services. Good knowledge of application support with MS Office and Office 365. Good knowledge of VoIP Telephony systems. Managing deployments / rollouts of IT systems and projects. Active Directory Group Policy and user and group administration. Excellent understanding of PC hardware set-up and configuration. Good knowledge of LAN/WAN networking. Ability to troubleshoot network issues. Ability to work under pressure. Ability to work as an individual and as part of a team. Ability to develop effective working relationships. Professional and confident. This fantastic role comes with a basic salary of £27,500-32,500 p/a and is accompanied by a benefits package which includes: Remote working, annual salary review, 25 days holiday (which will increase to 30 days based upon length of service), private medical insurance, pension and many more.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 25, 2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Title: IT Desktop SupportThe COMPANYOur client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existingteam.The ROLESupporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software InstallationThe CANDIDATEThe successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes;Pension Health CareLife InsuranceCritical Illness CoverAll from start dateThis role is commutable from:PeterboroughGranthamStamfordBourneMarket DeepingDeeping St JamesGlintonCorbyOundleWansfordOakhamColsterworthCorby GlenLangtoftBastonUppinghamWitteringBarnackKing's CliffeSouth WithamAlternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT SupportMana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.INAND1
Apr 24, 2024
Full time
Title: IT Desktop SupportThe COMPANYOur client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existingteam.The ROLESupporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software InstallationThe CANDIDATEThe successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes;Pension Health CareLife InsuranceCritical Illness CoverAll from start dateThis role is commutable from:PeterboroughGranthamStamfordBourneMarket DeepingDeeping St JamesGlintonCorbyOundleWansfordOakhamColsterworthCorby GlenLangtoftBastonUppinghamWitteringBarnackKing's CliffeSouth WithamAlternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT SupportMana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.INAND1
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
2nd Line Service Engineer A fantastic opportunity arisen for an 2nd Line Service Engineer to join national IT Support company based in Kings Lynn. Our client is UK's leading Cyber Security and IT Support business with outstanding values and passion to deliver service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team we believe that a teamwork environment fosters friendship, loyalty, cooperation, and ability to create the strongest of teams! As a 2nd line engineer your role will be a mix of working on client projects and service desk escalations, On-Site Installations. The role will require you to have excellent technical and problem resolution skills. This role is an important technical position as a valued member of the team. Main Responsibilities for a 2nd Line Service Engineer: To provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible. On-site support and installation of hardware and software. To specify, recommend, provide, configure, and implement many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements. To provide mentoring and support to other members of the team. To contribute to the production of standard configurations, documentation, and procedures in order to streamline processes and produce efficiencies within the company. Building and maintaining relationships with clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2nd Line Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc. What we offer in return to the successful 2nd Line Service Engineer: Monday-Friday Salary £30000 + depending on the experience 25 Days Annual Leave per year plus bank holidays. Extensive training If you are a passionate about the IT and Cyber Security and want to be part of fantastic team, please do not hesitate to contact us for more details! Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Experis - Babcock International
Portsmouth, Hampshire
Job Title: VDI Engineer Location: UK, Flexible + Hybrid Working Arrangements Compensation: Competitive + Benefits Role Type: Full time/Permanent Role ID: SF56799 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Virtual Desktop Infrastructure (VDI) Engineer at one of our Babcock Hubs. The role As a VDI Engineer you'll have a role that's out of the ordinary. You will join an established, but ever-growing team at an exciting time within our Corporate Services Function. Day to day, you'll manage and maintain the group wide Citrix Virtual Apps and Desktop (CVAD) estate, encompassing life cycle of core CVAD infrastructure systems including testing, upgrades, installation, monitoring and reporting. As well as maintaining and monitoring the group wide VDI infrastructure, CVAD, PVS and NetScaler platforms. You will provide 24/7 on- call support for the VDI Services, Further responsibilities include: Application deployment, testing and support across multiple Citrix infrastructures and security zones Group Policy creation and maintenance Advanced troubleshooting fault diagnosis PowerShell Scripting and administration Providing assistance to fellow CS members within the 1st and 2nd line teams This role is 37.5 hours per week Monday to Friday, you will be expected to be on-call one week out of four. Essential experience of the VDI Engineer You will be able to demonstrate experience within a 2nd or 3rd line support role working withing a large estate with associated technologies in a BAU support and project capacity Must have a solid foundation in Microsoft technologies covering testing, documentation and installation through all troubleshooting aspects Understanding of future client technologies including virtual desktop infrastructure (VDI) and Windows as a Service (WaaS) Experience in design, implementation, maintenance and disaster recovery for large environments Technical Knowledge of Citrix CVAD, Citrix Director, Storefront, PVS, Studio and Netscaler ADC Qualifications for the VDI Engineer Being Microsoft Certified would be desirable Being a Citrix Certified Administrator CCA-V, CCP- or CCE-V would be desirable Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. What we offer Generous holiday allowance Contributory Pension scheme, with life assurance Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 07/05/2024
Apr 24, 2024
Full time
Job Title: VDI Engineer Location: UK, Flexible + Hybrid Working Arrangements Compensation: Competitive + Benefits Role Type: Full time/Permanent Role ID: SF56799 At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Virtual Desktop Infrastructure (VDI) Engineer at one of our Babcock Hubs. The role As a VDI Engineer you'll have a role that's out of the ordinary. You will join an established, but ever-growing team at an exciting time within our Corporate Services Function. Day to day, you'll manage and maintain the group wide Citrix Virtual Apps and Desktop (CVAD) estate, encompassing life cycle of core CVAD infrastructure systems including testing, upgrades, installation, monitoring and reporting. As well as maintaining and monitoring the group wide VDI infrastructure, CVAD, PVS and NetScaler platforms. You will provide 24/7 on- call support for the VDI Services, Further responsibilities include: Application deployment, testing and support across multiple Citrix infrastructures and security zones Group Policy creation and maintenance Advanced troubleshooting fault diagnosis PowerShell Scripting and administration Providing assistance to fellow CS members within the 1st and 2nd line teams This role is 37.5 hours per week Monday to Friday, you will be expected to be on-call one week out of four. Essential experience of the VDI Engineer You will be able to demonstrate experience within a 2nd or 3rd line support role working withing a large estate with associated technologies in a BAU support and project capacity Must have a solid foundation in Microsoft technologies covering testing, documentation and installation through all troubleshooting aspects Understanding of future client technologies including virtual desktop infrastructure (VDI) and Windows as a Service (WaaS) Experience in design, implementation, maintenance and disaster recovery for large environments Technical Knowledge of Citrix CVAD, Citrix Director, Storefront, PVS, Studio and Netscaler ADC Qualifications for the VDI Engineer Being Microsoft Certified would be desirable Being a Citrix Certified Administrator CCA-V, CCP- or CCE-V would be desirable Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. What we offer Generous holiday allowance Contributory Pension scheme, with life assurance Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 07/05/2024
Jonathan Lee Recruitment Ltd
South Harrow, Middlesex
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 24, 2024
Full time
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role please only send in your CV if you have this experience and live close to Wembley ! Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: Excellent communication and interpersonal skills. At least 3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge MS Teams. Working knowledge of Wi-Fi in a commercial environment. Role involves: Provide 1st/2nd line support for end users. To assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. To assist with IT Network and Systems issues. To provide remote monitoring and on-site system support. To support the EPOS, ticketing and telephone system applications. To monitor IT security and support the administration functions. To support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems To carry out other duties as required. Please send your CV ASAP and I will get back to you!
Apr 24, 2024
Full time
1st / 2nd Line IT Support Engineer. Based in Wembley my client is recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have at least 3 years plus recent experience within a similar IT Support Engineer / 1st and 2nd Line IT Support role please only send in your CV if you have this experience and live close to Wembley ! Salary: £33k-£35k + £2k On-Call Allowance after settling in period + Benefits Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance). You must have: Excellent communication and interpersonal skills. At least 3 years IT support experience in a similar role. Windows 10/Windows 11. Active Directory. Good analytical and organisational skills. Working knowledge of Microsoft Desktop OS. Good working knowledge of Microsoft 365 applications. Good working knowledge MS Teams. Working knowledge of Wi-Fi in a commercial environment. Role involves: Provide 1st/2nd line support for end users. To assist with the development and implementation of IT policies and procedures. Day to day administration of the networks hardware, software, infrastructure and end users. To assist with IT Network and Systems issues. To provide remote monitoring and on-site system support. To support the EPOS, ticketing and telephone system applications. To monitor IT security and support the administration functions. To support a number of IT projects, upgrade and change programmes. Ensure Backups are working correctly. Management of Spam/Anti-virus systems To carry out other duties as required. Please send your CV ASAP and I will get back to you!
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Apr 24, 2024
Full time
Title: IT Desktop Support The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Supporting employees based within the UK Office and overseas, working closely with the IT Team in the American HQ. With the support of the onsite IT Manager you will be required to resolve internal issues via phone, email, and remote support. Duties will include; Resolving End User Issues Setting up new computers Creating new users Resetting passwords Tracking Issues Desk-side Support Documentation Helpdesk Ticketing using Dell KACE System Hardware Setup & Breakdown Imaging Computers Software Installation The CANDIDATE The successful candidate will be an enthusiastic and likeable team player who takes pride in their work possessing; IT Support desk/First Tier Support experience Good IT qualifications Background troubleshooting Windows 10 / 11 Desktop Operating systems Basic networking (TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies) knowledge Can confidently fix hardware breaks. Hyper-V/VM Ware understanding Strong problem solving skills Great customer service skillset Salary: Depending on experience + Excellent Package PACKAGE includes; Pension Health Care Life Insurance Critical Illness Cover All from start date This role is commutable from: Peterborough Grantham Stamford Bourne Market Deeping Deeping St James Glinton Corby Oundle Wansford Oakham Colsterworth Corby Glen Langtoft Baston Uppingham Wittering Barnack King's Cliffe South Witham Alternative Titles: 1st Line, IT Technician, 2nd Line Support, Help Desk, IT Support Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Apr 24, 2024
Full time
Job Title: 3rd Line Support Engineer Location: Farringdon, London Job Type: Full-Time Permanent Salary: 42,412 - 44,644 About Us: Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This ro le: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation?s users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. If you are interested in this role, please take a look at our attached job description and apply with an updated version of your CV. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
IT Support Engineer (2nd Line Support) Falmouth Circa £32,000 (Flexible DOE) + 25 days Holiday + Bank Holidays + Company Pension (5% Employee, 4% Employer) & Life Assurance + Training and Development + Health Shield + Life Assurance 40 Hours per Week Monday to Friday 07:30 to 16:00 IT Support Engineer required for an industry leading engineering and repair company based in Falmouth. This is an exciting opportunity for someone passionate about IT looking for a role where they can grow and develop their knowledge and skills, whilst playing an integral role in ongoing projects which will make a significant impact within the company. Experience working within an IT team / support role is essential for this position. Candidates from any industry background are welcome to apply, but you will need experience working with corporate systems with a solid understanding of networking, end user devices and services. The successful candidate will work closely with the company s IT Manager and will act as the point of contract for troubleshooting hardware and software issues for desktops, laptop, printers, and mobile phones. You will look for ways to continuously improve the user experience, network performance, and will be involved in ongoing and upcoming projects. The IT Support Engineer Role: Provide effective, front-line IT support Carry out on-site repairs to hardware and log fault calls to maintenance suppliers Check and update systems to maintain stability and security Assist in the onboarding and offboarding of employees, including setting up accounts and tracking the inventory of IT equipment Work with the IT Manager and wider team on ongoing projects this will range from simple network expansion to complex datacentre integration work The IT Support Engineer Candidate: Experience in an IT Team / support role Solid understanding of networking, end user devices, and services. Knowledge of Microsoft Office Suite
Apr 24, 2024
Full time
IT Support Engineer (2nd Line Support) Falmouth Circa £32,000 (Flexible DOE) + 25 days Holiday + Bank Holidays + Company Pension (5% Employee, 4% Employer) & Life Assurance + Training and Development + Health Shield + Life Assurance 40 Hours per Week Monday to Friday 07:30 to 16:00 IT Support Engineer required for an industry leading engineering and repair company based in Falmouth. This is an exciting opportunity for someone passionate about IT looking for a role where they can grow and develop their knowledge and skills, whilst playing an integral role in ongoing projects which will make a significant impact within the company. Experience working within an IT team / support role is essential for this position. Candidates from any industry background are welcome to apply, but you will need experience working with corporate systems with a solid understanding of networking, end user devices and services. The successful candidate will work closely with the company s IT Manager and will act as the point of contract for troubleshooting hardware and software issues for desktops, laptop, printers, and mobile phones. You will look for ways to continuously improve the user experience, network performance, and will be involved in ongoing and upcoming projects. The IT Support Engineer Role: Provide effective, front-line IT support Carry out on-site repairs to hardware and log fault calls to maintenance suppliers Check and update systems to maintain stability and security Assist in the onboarding and offboarding of employees, including setting up accounts and tracking the inventory of IT equipment Work with the IT Manager and wider team on ongoing projects this will range from simple network expansion to complex datacentre integration work The IT Support Engineer Candidate: Experience in an IT Team / support role Solid understanding of networking, end user devices, and services. Knowledge of Microsoft Office Suite
Junior IT Support Engineer - Crawley - 26,000 - Great Opportunity! Role : Junior IT Support Engineer Areas : Crawley Salary : 24,000 - 26,000 - Great Opportunity! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Crawley. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
Junior IT Support Engineer - Crawley - 26,000 - Great Opportunity! Role : Junior IT Support Engineer Areas : Crawley Salary : 24,000 - 26,000 - Great Opportunity! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Crawley. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.