FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 28, 2024
Full time
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
FRENCH SELECTION UK Italian Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, Italian Speaker, Italy, Visa sponsor, graduate, hybrid, Sales & application engineer Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR2 Company offers VISA Sponsorship VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NRApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in Italian or German (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 28, 2024
Full time
FRENCH SELECTION UK Italian Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, Italian Speaker, Italy, Visa sponsor, graduate, hybrid, Sales & application engineer Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR2 Company offers VISA Sponsorship VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NRApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in Italian or German (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
We are looking for German to English Technical Translator to join a global market leader in manufacturing, with business operations in over 80 countries. This role is based in Milton Keynes and offers hybrid work after on-boarding period.Your role entails the translation of technical documentation and various texts from German into English, with a focus on ensuring that the final English version reads as if originally composed in English. You will also utilise translation tools as directed to streamline the translation process. Joining a delightful team, this position offers promising long-term prospects and fulfilling work opportunities. What you will do? Translate and localise technical, marketing, and business documents from German to English. Support translation projects with both internal and external stakeholders. Provide insights on translation workflows, procedures, and guidelines to the team. What do we expect from you? Native in English with fluency in German. Excellent attention to detail and writing skills. Recent graduates with relevant studies are welcomed. Able to commute to Milton Keynes (hybrid working offered after on-boarding period). What does our client offer? £28,000 - £32,000 per annum Early off at 3:30pm every Friday! 25 days of annual leave. Private medical cover. Car park for electric vehicles. Fun working environment with amazing colleagues. And other benefits. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
Mar 28, 2024
Full time
We are looking for German to English Technical Translator to join a global market leader in manufacturing, with business operations in over 80 countries. This role is based in Milton Keynes and offers hybrid work after on-boarding period.Your role entails the translation of technical documentation and various texts from German into English, with a focus on ensuring that the final English version reads as if originally composed in English. You will also utilise translation tools as directed to streamline the translation process. Joining a delightful team, this position offers promising long-term prospects and fulfilling work opportunities. What you will do? Translate and localise technical, marketing, and business documents from German to English. Support translation projects with both internal and external stakeholders. Provide insights on translation workflows, procedures, and guidelines to the team. What do we expect from you? Native in English with fluency in German. Excellent attention to detail and writing skills. Recent graduates with relevant studies are welcomed. Able to commute to Milton Keynes (hybrid working offered after on-boarding period). What does our client offer? £28,000 - £32,000 per annum Early off at 3:30pm every Friday! 25 days of annual leave. Private medical cover. Car park for electric vehicles. Fun working environment with amazing colleagues. And other benefits. To apply, please send your CV in English and in Word format to Tom. languagematters is acting as an employment business in relation to this vacancy.
FRENCH SELECTION UK Italian Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, Italian Speaker, Italy, Visa sponsor, graduate, hybrid, Sales & application engineer Salary: up to 38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR2 Company offers VISA Sponsorship VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference 786NR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat - Define customer requirements & recommend appropriate product solutions - Liaise between the customer and internal departments for sales support - Provide quotations and process sales order for global clients - Opportunity to write & publish technical articles - Work closely with Sales & Marketing departments The Candidate: - Fluent in Italian or German (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous - Critical Thinker / Deductive reasoning - Problem solver / strong Analysing skills - Excellent communication & interpersonal skills - Computer literate (MS Office package and CRM) Salary: up to 35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 28, 2024
Full time
FRENCH SELECTION UK Italian Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, Italian Speaker, Italy, Visa sponsor, graduate, hybrid, Sales & application engineer Salary: up to 38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR2 Company offers VISA Sponsorship VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference 786NR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat - Define customer requirements & recommend appropriate product solutions - Liaise between the customer and internal departments for sales support - Provide quotations and process sales order for global clients - Opportunity to write & publish technical articles - Work closely with Sales & Marketing departments The Candidate: - Fluent in Italian or German (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous - Critical Thinker / Deductive reasoning - Problem solver / strong Analysing skills - Excellent communication & interpersonal skills - Computer literate (MS Office package and CRM) Salary: up to 35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Background Nomad Foods was formed in 2015 and with revenues of €2.6bn is the largest frozen food company in Europe. Nomad owns a portfolio of leading brands including Birds Eye, Findus and iglo, supplemented in 2018 with the purchase of Goodfellas Pizza and Aunt Bessie's, and in 2021 with the purchase of Ledo and Frikom. We manufacture and distribute a range of branded frozen food products across 22 European countries with the United Kingdom, Italy, Germany, Sweden and France representing our five largest markets. The long-term goal of Nomad is to develop a global portfolio of best-in-class food brands by growing organically and through strategic M&A. We are proposing that our new Shared Finance Centre will house both our Financial Accounting teams and our Financial Planning and Analysis Centre of Expertise. Our vision is to build trusted, equal partnerships through the delivery of timely and valuable services that will ensure growth and business success for Nomad Foods. The team will deliver a step change in performance through a relentless focus on excellence in execution and continuous improvement, enabling us to simplify and standardise our processes and procedures, which in turn, enables quality decision-making, delights our customers and supports Nomad Food's business objectives. The Shared Finance Centre (SFC) will be an outstanding place to work for finance professionals, with new and exciting opportunities to develop careers and by being recognised alongside the very best by our people. Job Purpose Our FP&A Finance Analysts are responsible for supporting annual planning, forecasting, reporting and analytics for our business units and central functions, including standard management reporting. The FP&A Finance Analyst will be responsible for developing and implementing analytical standards for reporting and modelling KPIs and as a key financial liaison, partnering with the various departments across the business unit. Responsibilities & Accountabilities Complete the close of month end, including the involvement in the preparation of monthly data reporting packages that includes analysis of key KPIs and actual versus plan variances and the production of a comprehensive explanations of differences as well as the impact of drivers on budget/forecast Responsible for assimilating data from multiple systems and stakeholders to identify trends for key KPIs, actuals, budgets and forecasts Support the FP&A Manager and Senior Analyst with analysis and variances to prior periods, which includes developing recommendations for leadership and finance business partners (FBP) Enhance data governance processes by improving the quality and integrity of data collected, analysis performed, and reports generated Involvement in running simulations of various "what-if" scenarios using insight and critical thinking to evaluate and recommend solutions Assist in developing forecasting models Collaborate with FP&A Manager and Senior Analyst to classify, quantify, and forecast by providing reliable, accurate, comparable, and timely information Maintain and produce standard quarterly performance analytics and reports for leadership with guidance from FP&A Manager and Senior Analyst Produce routine and ad hoc financial models to support leadership, FBPs and FP&A Group in decision making Facilitate standardisation and sharing of best practice across FP&A Centre of Excellence (CoE) team Contribute to continuous improvement of systems and processes Support automation and enterprise consolidation of data used in monthly, quarterly, and annual performance reports Ensure SOX control environment is maintained Key Interfaces Chief Finance Officer Head of FP&A Group FP&A FP&A Manager Finance Business Partners Directors / Heads of Business Units Managers of Demand Planning, Supply Planning, and Production Planning 3rd Party Business Transformation Partner External Audit Partners Person Specification Essential Desirable Qualifications & Previous Experience Bachelor's degree in business administration, manufacturing or related field required Part qualified (ACCA, ACA, CIMA, or equivalent) Minimum 1-3 years of relevant experience in production planning, forecasting, reporting for manufacturing related fields Previous Finance experience within an FMCG business Manufacturing Experience Knowledge & Skills Experience with planning systems and reporting technology Experience with business intelligence tools and developing data visualisations Very strong analytical and forecasting abilities Strong modelling and solid database skills required Competencies Excellent communication and written skills with the ability to engage people at all levels both internally and externally Ability to constructively challenges assumptions and thinking Impactful report writing and presentation skills
Mar 27, 2024
Full time
Background Nomad Foods was formed in 2015 and with revenues of €2.6bn is the largest frozen food company in Europe. Nomad owns a portfolio of leading brands including Birds Eye, Findus and iglo, supplemented in 2018 with the purchase of Goodfellas Pizza and Aunt Bessie's, and in 2021 with the purchase of Ledo and Frikom. We manufacture and distribute a range of branded frozen food products across 22 European countries with the United Kingdom, Italy, Germany, Sweden and France representing our five largest markets. The long-term goal of Nomad is to develop a global portfolio of best-in-class food brands by growing organically and through strategic M&A. We are proposing that our new Shared Finance Centre will house both our Financial Accounting teams and our Financial Planning and Analysis Centre of Expertise. Our vision is to build trusted, equal partnerships through the delivery of timely and valuable services that will ensure growth and business success for Nomad Foods. The team will deliver a step change in performance through a relentless focus on excellence in execution and continuous improvement, enabling us to simplify and standardise our processes and procedures, which in turn, enables quality decision-making, delights our customers and supports Nomad Food's business objectives. The Shared Finance Centre (SFC) will be an outstanding place to work for finance professionals, with new and exciting opportunities to develop careers and by being recognised alongside the very best by our people. Job Purpose Our FP&A Finance Analysts are responsible for supporting annual planning, forecasting, reporting and analytics for our business units and central functions, including standard management reporting. The FP&A Finance Analyst will be responsible for developing and implementing analytical standards for reporting and modelling KPIs and as a key financial liaison, partnering with the various departments across the business unit. Responsibilities & Accountabilities Complete the close of month end, including the involvement in the preparation of monthly data reporting packages that includes analysis of key KPIs and actual versus plan variances and the production of a comprehensive explanations of differences as well as the impact of drivers on budget/forecast Responsible for assimilating data from multiple systems and stakeholders to identify trends for key KPIs, actuals, budgets and forecasts Support the FP&A Manager and Senior Analyst with analysis and variances to prior periods, which includes developing recommendations for leadership and finance business partners (FBP) Enhance data governance processes by improving the quality and integrity of data collected, analysis performed, and reports generated Involvement in running simulations of various "what-if" scenarios using insight and critical thinking to evaluate and recommend solutions Assist in developing forecasting models Collaborate with FP&A Manager and Senior Analyst to classify, quantify, and forecast by providing reliable, accurate, comparable, and timely information Maintain and produce standard quarterly performance analytics and reports for leadership with guidance from FP&A Manager and Senior Analyst Produce routine and ad hoc financial models to support leadership, FBPs and FP&A Group in decision making Facilitate standardisation and sharing of best practice across FP&A Centre of Excellence (CoE) team Contribute to continuous improvement of systems and processes Support automation and enterprise consolidation of data used in monthly, quarterly, and annual performance reports Ensure SOX control environment is maintained Key Interfaces Chief Finance Officer Head of FP&A Group FP&A FP&A Manager Finance Business Partners Directors / Heads of Business Units Managers of Demand Planning, Supply Planning, and Production Planning 3rd Party Business Transformation Partner External Audit Partners Person Specification Essential Desirable Qualifications & Previous Experience Bachelor's degree in business administration, manufacturing or related field required Part qualified (ACCA, ACA, CIMA, or equivalent) Minimum 1-3 years of relevant experience in production planning, forecasting, reporting for manufacturing related fields Previous Finance experience within an FMCG business Manufacturing Experience Knowledge & Skills Experience with planning systems and reporting technology Experience with business intelligence tools and developing data visualisations Very strong analytical and forecasting abilities Strong modelling and solid database skills required Competencies Excellent communication and written skills with the ability to engage people at all levels both internally and externally Ability to constructively challenges assumptions and thinking Impactful report writing and presentation skills
FRENCH SELECTION UK German speaking 3rd line Technical support IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GITApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: • To provide remote fault diagnosis and resolution of software and network errors• To remotely assist customers with the installation of complex custom software• To schedule and complete data migrations and software upgrades• To log cases in the database and update customers appropriately• To assist with troubleshooting of escalated cases and provide resolutions, following the SLA• To improve technical knowledge and keep up to date with new product launches• To monitor trends software and networking faults in order to aid early detection and prevention The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in hardware • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 27, 2024
Full time
FRENCH SELECTION UK German speaking 3rd line Technical support IT, Help Desk, Technical Support, IT Support, Windows support, Software, Telecommunication, Network Support, Network environment, LAN, WAN, 3rd line, NAS, Network Attached Storage, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £40,000 p.a. basic + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIT Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GITApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support and fault diagnosis, and assist with case escalations. The Role: • To provide remote fault diagnosis and resolution of software and network errors• To remotely assist customers with the installation of complex custom software• To schedule and complete data migrations and software upgrades• To log cases in the database and update customers appropriately• To assist with troubleshooting of escalated cases and provide resolutions, following the SLA• To improve technical knowledge and keep up to date with new product launches• To monitor trends software and networking faults in order to aid early detection and prevention The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in hardware • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £40,000 p.a. basic + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
If you speak English with fluent German AND have a background in Technology, IT Helpdesk, able to get to the outskirts of Guildford, Surrey (not commutable from London), then this role might be for you. Want to work for a company with good benefits, opportunity to learn and great environment? What does the role involve? Providing support to international clients (B2B) from another country and UK on a bespoke software package Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups) Creating bespoke reports using SQL query language and Report Builder Writing and maintaining bespoke XML jobs Providing demonstrations on key product features to potential clients Attending tradeshows and conferences Plus you'll occasionally get to travel abroad to provide on-site support What do you need? Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers. Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems. What's on offer? Starting salary £30-34,000 dep. exp. Opportunity to progress your skills and experience 24 days holiday plus BH, rising to 27 on length of service Pension Parking at office Healthcare Hours 8-4:30 or 9:30-6; 37.5 hours - 1 hour for lunch Casual Dress Social Events twice year - free Cycle to Work Scheme Childcare Vouchers Healthcare includes 50% discount off gym next door, 50% off cycles Discounts on other gadgets and products Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad for personal calls New phone every 2 years Laptop Discretionary Bonus Hybrid - 2 days in the office, 3 days WFH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
Mar 27, 2024
Full time
If you speak English with fluent German AND have a background in Technology, IT Helpdesk, able to get to the outskirts of Guildford, Surrey (not commutable from London), then this role might be for you. Want to work for a company with good benefits, opportunity to learn and great environment? What does the role involve? Providing support to international clients (B2B) from another country and UK on a bespoke software package Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups) Creating bespoke reports using SQL query language and Report Builder Writing and maintaining bespoke XML jobs Providing demonstrations on key product features to potential clients Attending tradeshows and conferences Plus you'll occasionally get to travel abroad to provide on-site support What do you need? Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers. Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems. What's on offer? Starting salary £30-34,000 dep. exp. Opportunity to progress your skills and experience 24 days holiday plus BH, rising to 27 on length of service Pension Parking at office Healthcare Hours 8-4:30 or 9:30-6; 37.5 hours - 1 hour for lunch Casual Dress Social Events twice year - free Cycle to Work Scheme Childcare Vouchers Healthcare includes 50% discount off gym next door, 50% off cycles Discounts on other gadgets and products Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad for personal calls New phone every 2 years Laptop Discretionary Bonus Hybrid - 2 days in the office, 3 days WFH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
Redz Global Consultancy
City Of Westminster, London
German Speaking Implementation Consultant My client is a an Information Technology Consultancy and solution provider. They partner with market leading software and system companies and create and implement customized and cost-effective customer experience and CRM strategies as well as team management solutions for their clients. They are seeking a German speaking Implementation Consultant. As an Implementation Consultant, you'll drive seamless software integrations, deliver stellar training, and offer exceptional support to renowned brands. About The Role • Ability to communicate effectively and build rapport with team members and clients. • Perform implementation planning and setup activities for projects. • Knowledge of departmental processes and PMO use case to build solutions. • Ensure the solution meets specifications and functions per customer specific operational workflow. • Delivering product training to client-specific requirements, development, and deployment. • Resolve any gaps in functionality. • Ensure a smooth transition to the new system. • Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. • Act as a project manager to ensure timelines are met. Your Experience & Skills • 2 - 4 years experience as SaaS implementation consultant within tech. • Experience working with Asana. • Programming knowledge: Java, HTML, CSS, and REST API, GraphQL is an advantage. • German speaker • Strong customer-facing and presentation skills with the ability to establish trust and credibility. • Ability to work in a fast-paced environment. • Superb written and verbal communication skills. • Positive attitude, empathy, and high energy
Mar 26, 2024
Full time
German Speaking Implementation Consultant My client is a an Information Technology Consultancy and solution provider. They partner with market leading software and system companies and create and implement customized and cost-effective customer experience and CRM strategies as well as team management solutions for their clients. They are seeking a German speaking Implementation Consultant. As an Implementation Consultant, you'll drive seamless software integrations, deliver stellar training, and offer exceptional support to renowned brands. About The Role • Ability to communicate effectively and build rapport with team members and clients. • Perform implementation planning and setup activities for projects. • Knowledge of departmental processes and PMO use case to build solutions. • Ensure the solution meets specifications and functions per customer specific operational workflow. • Delivering product training to client-specific requirements, development, and deployment. • Resolve any gaps in functionality. • Ensure a smooth transition to the new system. • Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. • Act as a project manager to ensure timelines are met. Your Experience & Skills • 2 - 4 years experience as SaaS implementation consultant within tech. • Experience working with Asana. • Programming knowledge: Java, HTML, CSS, and REST API, GraphQL is an advantage. • German speaker • Strong customer-facing and presentation skills with the ability to establish trust and credibility. • Ability to work in a fast-paced environment. • Superb written and verbal communication skills. • Positive attitude, empathy, and high energy
If you speak English with fluent German AND have a background in Technology, IT Helpdesk, able to get to the outskirts of Guildford, Surrey (not commutable from London), then this role might be for you. Want to work for a company with good benefits, opportunity to learn and great environment? Hybrid 2 days in office? What does the German Application Support role involve? Providing support to international clients (B2B) from German speaking countries & UK on a bespoke software package Dealing with queries from German speaking clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the German speaking client might be using, back-ups) Creating bespoke reports using SQL query language and Report Builder Writing and maintaining bespoke XML jobs Providing demonstrations on key product features to potential German speaking clients Attending tradeshows and conferences, in German speaking countries Plus you'll occasionally get to travel German speaking countries to provide on-site support What skills does the German Application Support need? Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers. Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems. What's on offer? Starting salary £30-34,000 dep. exp. Opportunity to progress your skills and experience 24 days holiday plus BH, rising to 27 on length of service Pension Parking at office Healthcare Hours 8-4:30 or 9:30-6; 37.5 hours - 1 hour for lunch Casual Dress Social Events twice year - free Cycle to Work Scheme Childcare Vouchers Healthcare includes 50% discount off gym next door, 50% off cycles Discounts on other gadgets and products Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad for personal calls New phone every 2 years Laptop Discretionary Bonus Hybrid - 2 days in the office, 3 days WFH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
Mar 26, 2024
Full time
If you speak English with fluent German AND have a background in Technology, IT Helpdesk, able to get to the outskirts of Guildford, Surrey (not commutable from London), then this role might be for you. Want to work for a company with good benefits, opportunity to learn and great environment? Hybrid 2 days in office? What does the German Application Support role involve? Providing support to international clients (B2B) from German speaking countries & UK on a bespoke software package Dealing with queries from German speaking clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the German speaking client might be using, back-ups) Creating bespoke reports using SQL query language and Report Builder Writing and maintaining bespoke XML jobs Providing demonstrations on key product features to potential German speaking clients Attending tradeshows and conferences, in German speaking countries Plus you'll occasionally get to travel German speaking countries to provide on-site support What skills does the German Application Support need? Fluent English is vital, plus business level German, to enable you to translate what the overseas customer is saying and describe the issues to English speaking Developers. Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge, good telephone customer service skills Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems. What's on offer? Starting salary £30-34,000 dep. exp. Opportunity to progress your skills and experience 24 days holiday plus BH, rising to 27 on length of service Pension Parking at office Healthcare Hours 8-4:30 or 9:30-6; 37.5 hours - 1 hour for lunch Casual Dress Social Events twice year - free Cycle to Work Scheme Childcare Vouchers Healthcare includes 50% discount off gym next door, 50% off cycles Discounts on other gadgets and products Free mobile unlimited text and calls, 4Gb data + £30 extra in case abroad for personal calls New phone every 2 years Laptop Discretionary Bonus Hybrid - 2 days in the office, 3 days WFH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.
FRENCH SELECTION UK German Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, German Speaker, Germany, Visa sponsor, graduate, hybrid, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR1 VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NR1Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing National & Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in German or Italian (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 26, 2024
Full time
FRENCH SELECTION UK German Speaking Technical Support Technical, Engineering, Project Engineer, Technical support, Italian speaker, Sciences, Scientific, Physics, Engineer, German Speaker, Germany, Visa sponsor, graduate, hybrid, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Salary: up to £38,500 including Bonus Location: York, Yorkshire Commute / relocation from cities such as Leeds, Hull, Harrogate, Bradford, Huddersfield, Sheffield, Manchester, London Ref: 786NR1 VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference 786NR1Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a leading international organisation in the world of precision engineering. Main Duties: To provide excellent customer service & technical support / Securing National & Export Sales The Role: - Provide technical support and advice to clients via phone, mail and web chat- Define customer requirements & recommend appropriate product solutions- Liaise between the customer and internal departments for sales support- Provide quotations and process sales order for global clients- Opportunity to write & publish technical articles- Work closely with Sales & Marketing departments The Candidate: - Fluent in German or Italian (Written & Spoken) - Degree educated in Science or Engineering - Experience as Sales Support Engineer - advantageous- Critical Thinker / Deductive reasoning- Problem solver / strong Analysing skills- Excellent communication & interpersonal skills- Computer literate (MS Office package and CRM) Salary: up to £35,000 pa + Bonus + Benefits (pension and health care, life insurance, gym membership etc.) French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
SAP Interface Coordinator 8 Months 193.250 Hybrid - 3 days per week in Chichester My client in the Automotive industry, are looking for a SAP Interface Coordinator to join their fast-paced team on an initial 8 month contract. In this role you will be responsible for managing all the business' SAP Interface partners and ensuring a seamless interface migration as part of the company's planned SAP S/4 HANA migration. Furthermore, the candidate will support the management for the requirements for the SAP Platform within the SAP transformation. This includes the management of dependencies, timelines and acceptance criteria. Responsibilities: Communicate and coordinate with internal business units and interface partners to ensure all interface partners are involved with the migration. This will support standard operations post migration. Responsible to provide regular updates on interface planning progress whilst flagging any areas of concern to the relevant project team members. Coordinate and raise official requests to interface partners to change interface technologies where necessary. Ensure correct contacts are involved to align transactional data for end-to-end testing. Communicate changes and go-live dates to relevant business units and ensure all parties are available for required test phases. Manage and coordinate requirements for the SAP platform for the company Technical leadership with respect to Operational management - focus 1 distinct area's (PIC Processes) Change management - Ensuring change management associated to SAP transformation go-lives. Key Accountabilities Collaborating with the SAP Transformation Project Team and Global SAP interfaced systems partners to ensure project milestones/go-live as aligned across all areas. Project management support to the SAP transformation team in line within Agile Working Model. IT Business Relationship Management with customers in the assigned UK and Global locations. Skills & Qualifications Degree in Computer Science or equivalent level of technical experience Leadership experience Experience with working in international teams Expert in IT project management Experience in teamwork Business Process experience in the assigned Business Process area. Considerable experiences in IT (software and IT-infrastructure) Proven ability to lead IT projects. Experienced in conception, development, support / maintenances of complex software. Experienced with system interface technologies would be an advantage. Excellent communication skills and fluent in business language. Additional skills: special skills / technical ability etc. High methodological expertise and high level of expertise the assigned Business Process areas. Fluent English. Fluent German in speaking and writing would be a significant advantage. High technical expertise in IT Solutions and in the assigned Business Process areas. Working knowledge of ITIL High social competence and experiences to work with associates, process partner and service provider worldwide. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Mar 25, 2024
Contractor
SAP Interface Coordinator 8 Months 193.250 Hybrid - 3 days per week in Chichester My client in the Automotive industry, are looking for a SAP Interface Coordinator to join their fast-paced team on an initial 8 month contract. In this role you will be responsible for managing all the business' SAP Interface partners and ensuring a seamless interface migration as part of the company's planned SAP S/4 HANA migration. Furthermore, the candidate will support the management for the requirements for the SAP Platform within the SAP transformation. This includes the management of dependencies, timelines and acceptance criteria. Responsibilities: Communicate and coordinate with internal business units and interface partners to ensure all interface partners are involved with the migration. This will support standard operations post migration. Responsible to provide regular updates on interface planning progress whilst flagging any areas of concern to the relevant project team members. Coordinate and raise official requests to interface partners to change interface technologies where necessary. Ensure correct contacts are involved to align transactional data for end-to-end testing. Communicate changes and go-live dates to relevant business units and ensure all parties are available for required test phases. Manage and coordinate requirements for the SAP platform for the company Technical leadership with respect to Operational management - focus 1 distinct area's (PIC Processes) Change management - Ensuring change management associated to SAP transformation go-lives. Key Accountabilities Collaborating with the SAP Transformation Project Team and Global SAP interfaced systems partners to ensure project milestones/go-live as aligned across all areas. Project management support to the SAP transformation team in line within Agile Working Model. IT Business Relationship Management with customers in the assigned UK and Global locations. Skills & Qualifications Degree in Computer Science or equivalent level of technical experience Leadership experience Experience with working in international teams Expert in IT project management Experience in teamwork Business Process experience in the assigned Business Process area. Considerable experiences in IT (software and IT-infrastructure) Proven ability to lead IT projects. Experienced in conception, development, support / maintenances of complex software. Experienced with system interface technologies would be an advantage. Excellent communication skills and fluent in business language. Additional skills: special skills / technical ability etc. High methodological expertise and high level of expertise the assigned Business Process areas. Fluent English. Fluent German in speaking and writing would be a significant advantage. High technical expertise in IT Solutions and in the assigned Business Process areas. Working knowledge of ITIL High social competence and experiences to work with associates, process partner and service provider worldwide. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 25, 2024
Full time
Location - Hampton, PeterboroughPay - £15 per hour, after 3 months goes up to £17.46Contract - 3 months with potential extensionsHours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week.Required skills:- fluent German and English speaking, with strong all round communication skills- Plenty of Customer service experience- Previously required to complete calls/make bookings.- Experience with Microsoft Word/Excel/PowerPoint/Outlook- Speaking/typing in English to a professional level.- Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible.- Educated to GCSE Level or equivalent in Maths and English- IT certificated desirable but not essential.Requirements:- Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.- Proactively keeping Customers informed on incident or request status and progress.- Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.- Adhering to Incident management procedures.- Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.- Keeping up to date with the current standard procedures.- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.- Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager- Escalate potential problem issues with Problem and Incident Management.- Contributing to team meetings.If you think you're suitable for the role, apply now!If you are interested, please contact GTS on ."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Business in relation to this vacancy
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Mar 25, 2024
Contractor
Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! If you are interested, please contact GTS. "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
FRENCH SELECTION UK French speaking Export Administrator Export, Administration, Export Admin, Customs, Despatch and Delivery, Despatch, Shipping, Freight, Courier, Invoices, Incoterms, EUR1, Logistics, Customer Service, Order Processing, Account Management, Sales Support, Data Entry, Enquiry, Microsoft Office, French Salary: up to £27,000 p.a. + Benefits Location: Didcot, Oxfordshire At commutable distance by car from: Oxford, Reading, Abingdon, Witney, Watlington, Wantage, Oxfordshire Ref: 8112FE VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8112FEApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. Fully Office Based Training Provided on Company's products The Company: Our client is a well-established and award-winning company with international operations. Main duties: To provide administrative support to the export department. The Role: - To complete export and customs documentation in line with regulations and procedures- To liaise with freight companies to maintain competitive shipping costs- To process orders through the system and manage the preparation of related invoices- To communicate despatch and delivery time frames and update customer as necessary- To finalise and submit courier invoices for approval- To ensure despatch process is completed smoothly The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in Customer Service and/or logistics - Essential - Knowledge of customs regulations post-Brexit is Beneficial- Proactive, confident and dynamic personality- Excellent communication skills and a team player- IT literate The Salary: up to £27,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 23, 2024
Full time
FRENCH SELECTION UK French speaking Export Administrator Export, Administration, Export Admin, Customs, Despatch and Delivery, Despatch, Shipping, Freight, Courier, Invoices, Incoterms, EUR1, Logistics, Customer Service, Order Processing, Account Management, Sales Support, Data Entry, Enquiry, Microsoft Office, French Salary: up to £27,000 p.a. + Benefits Location: Didcot, Oxfordshire At commutable distance by car from: Oxford, Reading, Abingdon, Witney, Watlington, Wantage, Oxfordshire Ref: 8112FE VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8112FEApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. Fully Office Based Training Provided on Company's products The Company: Our client is a well-established and award-winning company with international operations. Main duties: To provide administrative support to the export department. The Role: - To complete export and customs documentation in line with regulations and procedures- To liaise with freight companies to maintain competitive shipping costs- To process orders through the system and manage the preparation of related invoices- To communicate despatch and delivery time frames and update customer as necessary- To finalise and submit courier invoices for approval- To ensure despatch process is completed smoothly The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in Customer Service and/or logistics - Essential - Knowledge of customs regulations post-Brexit is Beneficial- Proactive, confident and dynamic personality- Excellent communication skills and a team player- IT literate The Salary: up to £27,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Looking for your first digital PR role? Or looking to build on existing experience? If so, we may have the role for you. This is a great opportunity for a graduate to become an integral part of a successful, growing agency where rapid development and promotion is available for the right person. If you are a graduate looking to develop into the world of PR, we want to hear from you! Role Info: Digital PR ExecutiveOld Street, London 2 days Per Week / Hybrid Working£26,000 - £30,000 Depending on Experience Plus Benefits Package Including Agency Bonus, Health Insurance and 28 Days Holiday Plus Bank Holidays and More Product / Service : Digital Marketing AgencyCulture / Values: Take Care. Ask Why. Work Smart. Enjoy the Ride5 Glassdoor RatingBest Workplace for Wellbeing 2023Great Place to Work 2023 Clients include: Clients include: Wilkinson Sword, Arsenal, Watford FC, JVC, Kenwood, Zoggs, KellyLoves and Zalando 'An agency is only as good as its people. We recruit and retain the best!' Fun, supportive and hard-working team. Don't believe us? Check out our Glassdoor 5 stars! "Fosters your growth and amazing company culture An excellent team & high standards of work Great company to work for, lots of freedom Friendly agency with a supportive culture" About us: We are Distinctly. With over 10 years' experience under our belt, we are an independent digital marketing agency with a passion for SEO, PPC, digital PR and content. Website migrations, local/international SEO, PPC strategy and digital PR campaigns are only the beginning! We seek to challenge the status quo on a daily basis and drive innovation across to achieve the greatest business outcomes for our clients. The Digital PR Executive Role: We are looking for a creative and enthusiastic graduate who is eager to learn and likes to think innovatively. We believe people learn by doing, so you will get the opportunity to come up with campaigns, create content and outreach from the start. This role offers the chance to learn about both PR and SEO and how they fit together, and will give you the opportunity to work within a fun and collaborative team. Key Responsibilities: + Leveraging creative content campaigns to generate links/coverage on a variety of publications+ Building relationships with influential bloggers, press contacts and other key influencers+ Building media lists of highly targeted websites and journalists+ Working with the team on campaign ideation and the development of content campaigns+ Liaising with journalists to secure placements for clients About You: + Graduate with strong academic background+ You'll have a growth mindset and be keen to learn and progress+ First class written skills (copy editing experience is desirable)+ A desire to keep up to date with industry developments, best practices and tools through blogs and social media+ Strong organisational skills+ Friendly, enthusiastic and eager to learn+ Work experience or speaking additional languages (French, Spanish or German) a bonus Why Distinctly? There are some great perks including: agency bonus, 28 days' holiday (plus bank holidays), health insurance, allocated training budget and focus on continuous personal development, sensible work/life balance, free breakfast and fruit, team lunches, wellness programme, industry meetups, as well as a friendly, fun and sociable team (to name but a few). We welcome home working for up to 2 days per week from the moment you start. We consider ourselves to be a flexible employer and do our best to facilitate any requests regarding working pattern and location. We are unable to provide Visa sponsorship, so you will need to be currently living in the UK with the right to work in the UK to apply. We value diversity, equity and inclusion. We celebrate unique contributions, provide equal opportunities and strive to build an inclusive culture. Join us in creating a diverse and thriving workplace. Interested? Apply here for a fast-track path to the Hiring Manager. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Mar 23, 2024
Full time
Looking for your first digital PR role? Or looking to build on existing experience? If so, we may have the role for you. This is a great opportunity for a graduate to become an integral part of a successful, growing agency where rapid development and promotion is available for the right person. If you are a graduate looking to develop into the world of PR, we want to hear from you! Role Info: Digital PR ExecutiveOld Street, London 2 days Per Week / Hybrid Working£26,000 - £30,000 Depending on Experience Plus Benefits Package Including Agency Bonus, Health Insurance and 28 Days Holiday Plus Bank Holidays and More Product / Service : Digital Marketing AgencyCulture / Values: Take Care. Ask Why. Work Smart. Enjoy the Ride5 Glassdoor RatingBest Workplace for Wellbeing 2023Great Place to Work 2023 Clients include: Clients include: Wilkinson Sword, Arsenal, Watford FC, JVC, Kenwood, Zoggs, KellyLoves and Zalando 'An agency is only as good as its people. We recruit and retain the best!' Fun, supportive and hard-working team. Don't believe us? Check out our Glassdoor 5 stars! "Fosters your growth and amazing company culture An excellent team & high standards of work Great company to work for, lots of freedom Friendly agency with a supportive culture" About us: We are Distinctly. With over 10 years' experience under our belt, we are an independent digital marketing agency with a passion for SEO, PPC, digital PR and content. Website migrations, local/international SEO, PPC strategy and digital PR campaigns are only the beginning! We seek to challenge the status quo on a daily basis and drive innovation across to achieve the greatest business outcomes for our clients. The Digital PR Executive Role: We are looking for a creative and enthusiastic graduate who is eager to learn and likes to think innovatively. We believe people learn by doing, so you will get the opportunity to come up with campaigns, create content and outreach from the start. This role offers the chance to learn about both PR and SEO and how they fit together, and will give you the opportunity to work within a fun and collaborative team. Key Responsibilities: + Leveraging creative content campaigns to generate links/coverage on a variety of publications+ Building relationships with influential bloggers, press contacts and other key influencers+ Building media lists of highly targeted websites and journalists+ Working with the team on campaign ideation and the development of content campaigns+ Liaising with journalists to secure placements for clients About You: + Graduate with strong academic background+ You'll have a growth mindset and be keen to learn and progress+ First class written skills (copy editing experience is desirable)+ A desire to keep up to date with industry developments, best practices and tools through blogs and social media+ Strong organisational skills+ Friendly, enthusiastic and eager to learn+ Work experience or speaking additional languages (French, Spanish or German) a bonus Why Distinctly? There are some great perks including: agency bonus, 28 days' holiday (plus bank holidays), health insurance, allocated training budget and focus on continuous personal development, sensible work/life balance, free breakfast and fruit, team lunches, wellness programme, industry meetups, as well as a friendly, fun and sociable team (to name but a few). We welcome home working for up to 2 days per week from the moment you start. We consider ourselves to be a flexible employer and do our best to facilitate any requests regarding working pattern and location. We are unable to provide Visa sponsorship, so you will need to be currently living in the UK with the right to work in the UK to apply. We value diversity, equity and inclusion. We celebrate unique contributions, provide equal opportunities and strive to build an inclusive culture. Join us in creating a diverse and thriving workplace. Interested? Apply here for a fast-track path to the Hiring Manager. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
FRENCH SELECTION UK French Speaking Technical Customer Support Customer Care, Customer Service, Customer Support, Support Coordinator, Product Support, Technical support, helpdesk, contact centre, 1st and 2nd line support, IT, Tech, Fluent in French, German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £27,900 pa + Bonus Location: Blackburn, Lancashire - Hybrid working pattern At commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England Ref: 133GF Monday to Friday Hybrid working system - 2 days in the office per week Full training provided VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 133GFApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established and innovative tech company with international operations Main duties: To be responsible for providing high-quality level of customer service to customers relating to their products The Role: - To deliver excellent Customer Service through their helpdesk- To resolve issues relating to the company's products- To provide comprehensive responses to customer queries in a timely manner- To keep accurate records and data input- To deal with customers via phone / email / webchat- To liaise with other internal departments- To fulfil ad hoc duties as required The Candidate: - Fluent in French (written & spoken) - Essential - Also fluent in German - Ideal - Previous customer care experience - Experience working in a contact centre / technical support environment - Beneficial- Excellent communication skills- Proactive & dynamic Salary: £27,900 pa French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 22, 2024
Full time
FRENCH SELECTION UK French Speaking Technical Customer Support Customer Care, Customer Service, Customer Support, Support Coordinator, Product Support, Technical support, helpdesk, contact centre, 1st and 2nd line support, IT, Tech, Fluent in French, German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £27,900 pa + Bonus Location: Blackburn, Lancashire - Hybrid working pattern At commutable distance by car from Manchester, Blackburn, Bury, Burnley, Bolton, Blackpool, Preston, Halifax, Rochdale, Wigan, Huddersfield, Ramsbottom, Darwen, Bacup, Lancashire, North West of England Ref: 133GF Monday to Friday Hybrid working system - 2 days in the office per week Full training provided VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 133GFApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established and innovative tech company with international operations Main duties: To be responsible for providing high-quality level of customer service to customers relating to their products The Role: - To deliver excellent Customer Service through their helpdesk- To resolve issues relating to the company's products- To provide comprehensive responses to customer queries in a timely manner- To keep accurate records and data input- To deal with customers via phone / email / webchat- To liaise with other internal departments- To fulfil ad hoc duties as required The Candidate: - Fluent in French (written & spoken) - Essential - Also fluent in German - Ideal - Previous customer care experience - Experience working in a contact centre / technical support environment - Beneficial- Excellent communication skills- Proactive & dynamic Salary: £27,900 pa French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
Aug 14, 2023
Full time
Are you a fluent German speaker with a passion for providing technical support? We are seeking a skilled and customer-focused Technical Support Advisor to join our client's team on a permanent basis. This role offers a competitive salary range, attractive benefits package, and the opportunity to work on a hybrid basis in our client's South west London office. Responsibilities: - Provide exceptional technical support to customers via phone, email, and chat - Diagnose and troubleshoot technical issues, offering appropriate solutions and guidance. - Collaborate with cross-functional teams to escalate complex cases when necessary - Maintain accurate records of customer interactions and technical solutions - Continuously develop technical knowledge and keep up-to-date with product information and troubleshooting techniques. Requirements: - Native-level fluency in German is essential - Additional fluency in any other European language is highly advantageous. - Experience in Technical Support/Service Desk is essential - Strong problem-solving abilities with a keen eye for detail. - Knowledge of computer systems, software, and hardware troubleshooting. - Familiarity with networking protocols and troubleshooting methodologies. - Ability to work effectively in a fast-paced, team-oriented environment. Benefits: - Discretionary bonus. - Pension scheme with a 7.5% company contribution and a minimum 1.5% employee contribution. - Private healthcare coverage. - Company bonus scheme. - Worldwide medical and travel insurance. - Private dental care. - Onsite health screening every 2 years. - 50% gym membership paid for. - Eyecare vouchers. - Free massages once a month. - Childcare allowance. - Enhanced maternity/paternity pay. - Subsidized travel options. - Life insurance coverage. If you are looking for a challenging and rewarding career in technical support, where you can utilize your language skills and make a positive impact, then we would love to hear from you. If interested, please apply or send your CV direct to
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Sep 21, 2022
Full time
Our global mission statement: All candidates should make sure to read the following job description and information carefully before applying. From the side project of an entrepreneurial university student to an award-winning global company, Commusoft continues to evolve and have a positive impact in the field service software market. Since 2006, we've not only transformed our own services and offerings, but we've transformed the business operations of thousands of service companies who rely on our software every day. Our dedication to being a positive presence stretches far and wide, underpinning the entire journey that Commusoft employees take our clients on. Starting with making sure we only sell to businesses that can benefit from our solutions, to comprehensively supporting clients from day one, and always being open and transparent with our community - these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team. Our department mission statement: Our international Client Success team consists of two intra-departments: Support and Training. Our goal is to provide guidance to our clients, so they can get the most out of the product they've invested in. We measure client happiness and engagement via an NPS score and Zendesk feedback system, while our online reviews often mention support as a big reason why Commusoft is a good product. This position sits in our Support team. Our approach to providing support is focused on creating long-lasting relationships with our clients. Success for us is striking a balance between client happiness and good team dynamics. We make both the wins and the occasional miss feel like a positive learning experience. Our diversity statement: Our clients come from all walks of life and so do we. We draw upon our talented and diverse team of different cultures, backgrounds, and life experiences to ensure the success of our business. We have a 'culture-add' mindset rather than 'culture-fit' when it comes to our hiring process and we intend to genuinely drive transformational change when it comes to diversity, inclusion and belonging. If you're eager to take clients on a journey and help transform field service businesses for the better, you'll be at home at Commusoft. What you'll do: Manage: You'll log support queries via phone and email and manage queries, actions and updates using ticketing software for English and German customers Drive: You'll drive customer service best practices and show a genuine interest in understanding and resolving client issues. Create knowledge base articles and record webinars in English and German promoting new features and workflows to support clients through self-service. Educate: Be proactive when dealing with clients and take ownership of finding solutions to their needs, including providing training and advice Collaborate: Escalate queries to technical and product teams, and collaborate with them to ensure a speedy and accurate resolution. Requirements Your qualities: Generous: You give your best energy and ideas to continuously improve your client and internal relationships Exceptional: You're committed to showing up each day as the best version of yourself as well as being the best customer service advocate you can be Open: To new ways of working, learning and creating the best possible environment for you, your clients and your team members German: You have native or fluent German language skills in speaking, listening, reading and writing Excellent communication: With clients and colleagues across the globe, it's important to have excellent verbal and written skills and show interest and empathy in the people you interact with Technology enthusiast: You're proficient using Windows and Mac and like working with the latest software tools including Google Apps for Business, Zendesk, Teamviewer and Loom Client support expert: You've worked in a similar software product support role Benefits We have a Junior Support role and the salary offer is £22-25,000 p/a We also have a Mid-Senior Support role and the salary offer is up to £28,000 p/a The other elements of your compensation include: 23 days off + UK bank holidays, £50 monthly gym contribution, pension contribution, breakfast and snacks provided at our brand new modern workspace next to Elephant & Castle underground station. And you'd probably like to know that we have a hybrid working model (10 days a month in the office, the rest is remote).
Global Technology Solutions Ltd
Hampton, Cambridgeshire
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Nov 05, 2021
We have a great opportunity for fluent German and English speaker to join a large IT organisation based in Hampton, Peterborough. N.B this role will fall within IR 35 so applicants need to have right to work with no visa restrctions or British Passport. The successful candidate will join a large team, working on a Help Desk offing IT Support. This is a shift based role working 7.5 hrs on a rota basis between the hours of 06:00 - 19.00, including weekends. (Two weekends every month) This role is offering a contract to begin with, with a view to becoming permanent in the future. It is an excellent opportunity to join a fantastic organisation looking for career driven people. The ideal candidate will have a worked in an IT services, Customer Services or call centre environment. However, candidates with a passion for IT, along with a good level of customer service experience and ability to learn process driven IT activities will be considered. Immediate starts available. You will be fluent German and English speaking, with strong all round communication skills. This is essential and will be tested during interview. If you are a charismatic German and English speaking person, looking for a fantastic career opportunity then please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Job title: Service Desk Agent
Location: Budapest
Language: Swedish Native/C1
Availability (notice period) to join once confirmed: Immediate
Expected Monthly Salary in HUF: 500-600K HUF Gross monthly / 16-17 EUR P/H
Contract: Permanent
Years of relevant experience: Fresher/Junior
Main purpose of job:
Providing 1st level German-speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
To be a successful Service Desk Agent, the individual must be customer and service-oriented, self-confident, and have an aptitude for ICT issues.
Responsibilities
Main job tasks and responsibilities:
Maintains direct contact with the client or ticket holder, is available for receiving calls / e-mails / tickets / requests / incidents and to answer them as soon as possible.
Records the incoming client requests - orders or incidents -, creates tickets.
Questions the client thoroughly in the interest of fault diagnosis.
Monitors the systems and creates a ticket when a defect is detected.
Processes the incoming tickets (eg from the helpdesk).
Identify, diagnose and categorize the incident / call / ticket and determines priorities.
Solves simple problems in connection with MS Office applications and the most common operating systems with the help of the knowledge base. In case of working in the telecom systems field, it solves simple problems with networks and network components.
Changes user settings from distance if needed.
Forwards more complex problems to next level of support.
Updates client information and the ticket management system throughout the entire process, and logs information.
Tracks tickets and informs the client about its status.
Observes the expected service levels as stated in the contract.
Closes the ticket.
Reports to the requester of the report at the requested frequency.
Qualifications
Must be fluent or have an advanced level in German and English.
All interested candidates must be in possession of a valid EU passport.
Full training to be provided.
Dec 12, 2018
Full time
Job title: Service Desk Agent
Location: Budapest
Language: Swedish Native/C1
Availability (notice period) to join once confirmed: Immediate
Expected Monthly Salary in HUF: 500-600K HUF Gross monthly / 16-17 EUR P/H
Contract: Permanent
Years of relevant experience: Fresher/Junior
Main purpose of job:
Providing 1st level German-speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.
To be a successful Service Desk Agent, the individual must be customer and service-oriented, self-confident, and have an aptitude for ICT issues.
Responsibilities
Main job tasks and responsibilities:
Maintains direct contact with the client or ticket holder, is available for receiving calls / e-mails / tickets / requests / incidents and to answer them as soon as possible.
Records the incoming client requests - orders or incidents -, creates tickets.
Questions the client thoroughly in the interest of fault diagnosis.
Monitors the systems and creates a ticket when a defect is detected.
Processes the incoming tickets (eg from the helpdesk).
Identify, diagnose and categorize the incident / call / ticket and determines priorities.
Solves simple problems in connection with MS Office applications and the most common operating systems with the help of the knowledge base. In case of working in the telecom systems field, it solves simple problems with networks and network components.
Changes user settings from distance if needed.
Forwards more complex problems to next level of support.
Updates client information and the ticket management system throughout the entire process, and logs information.
Tracks tickets and informs the client about its status.
Observes the expected service levels as stated in the contract.
Closes the ticket.
Reports to the requester of the report at the requested frequency.
Qualifications
Must be fluent or have an advanced level in German and English.
All interested candidates must be in possession of a valid EU passport.
Full training to be provided.