Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 01, 2024
Full time
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements : Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at (url removed) or know anyone who would be a good fit? We have a great referral scheme, we offer 300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods." In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 01, 2024
Full time
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements : Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at (url removed) or know anyone who would be a good fit? We have a great referral scheme, we offer 300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods." In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Technical Analyst (MS Dynamics 365 CRM) Up to 55k 2 Days in Manchester per week Industry Leading Business (Risk management & Consultancy Solutions) Summary My client is seeking a Technical Analyst (Dynamics CRM) to join their team. The company have grown significantly through acquisitions, and as they integrate multiple new businesses, the Technical Analyst will play a pivotal role in the deployment and rollout of Dynamics CRM across the organisation. The role entails a unique blend of business engagement and technical responsibilities. Key Responsibilities: Strong working experience with MS Dynamics 365 - Technical experience required. Proficiency in extracting raw data from the system and correlating it to identify discrepancies or inaccuracies, with advanced skills in Excel. Ability to analyse processes within the CRM system and troubleshoot to determine the root causes of issues. Proficient in interrogating the backend of the system, including understanding how forms are built, identifying field names, uncovering hidden fields, and comprehending processes within the system. Thorough understanding of business workflows that occur behind the scenes in CRM systems. Outstanding communication skills with a proven ability to work directly with clients of the business to build and maintain relationships. Experience gathering business requirements from both internal and external employees to ensure alignment between business needs and system capabilities.
May 01, 2024
Full time
Technical Analyst (MS Dynamics 365 CRM) Up to 55k 2 Days in Manchester per week Industry Leading Business (Risk management & Consultancy Solutions) Summary My client is seeking a Technical Analyst (Dynamics CRM) to join their team. The company have grown significantly through acquisitions, and as they integrate multiple new businesses, the Technical Analyst will play a pivotal role in the deployment and rollout of Dynamics CRM across the organisation. The role entails a unique blend of business engagement and technical responsibilities. Key Responsibilities: Strong working experience with MS Dynamics 365 - Technical experience required. Proficiency in extracting raw data from the system and correlating it to identify discrepancies or inaccuracies, with advanced skills in Excel. Ability to analyse processes within the CRM system and troubleshoot to determine the root causes of issues. Proficient in interrogating the backend of the system, including understanding how forms are built, identifying field names, uncovering hidden fields, and comprehending processes within the system. Thorough understanding of business workflows that occur behind the scenes in CRM systems. Outstanding communication skills with a proven ability to work directly with clients of the business to build and maintain relationships. Experience gathering business requirements from both internal and external employees to ensure alignment between business needs and system capabilities.
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/ telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to 180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/ telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to 180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter / (phone number removed)/ (url removed) To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed). Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP. (phone number removed) or via email (url removed)
May 01, 2024
Full time
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter / (phone number removed)/ (url removed) To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed). Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP. (phone number removed) or via email (url removed)
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
May 01, 2024
Full time
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
Platform Support Analyst - 12 month FTC Hybrid working and benefits £22-24k per annum Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team. Main duties: Build a strong knowledge of our products and become an expert Manage user's onboarding experience, checking data and issuing log ins to the platform to enable registration. Regularly reviewing this process to identify opportunities for improvement. Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required. Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules. Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team Fully manage allocated utility logs using CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures. Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload. Proactive use of telephone and follow up with emails to always maintain clear audit trail. Generation and analysis of monitoring statistics Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary. Demonstrate ownership of tasks, activities and projects and use initiative. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all policies, procedures and working practices. Skills required: Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues Strong problem-solving and analytical abilities Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook. Confident and accurate use of departmental computer systems/databases.
May 01, 2024
Full time
Platform Support Analyst - 12 month FTC Hybrid working and benefits £22-24k per annum Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team. Main duties: Build a strong knowledge of our products and become an expert Manage user's onboarding experience, checking data and issuing log ins to the platform to enable registration. Regularly reviewing this process to identify opportunities for improvement. Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required. Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules. Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team Fully manage allocated utility logs using CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures. Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload. Proactive use of telephone and follow up with emails to always maintain clear audit trail. Generation and analysis of monitoring statistics Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary. Demonstrate ownership of tasks, activities and projects and use initiative. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all policies, procedures and working practices. Skills required: Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues Strong problem-solving and analytical abilities Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook. Confident and accurate use of departmental computer systems/databases.
Integration Business Analyst Hybrid - Birmingham Outside IR35 Rate: £550 - £600 VIQU have partnered with a leading MSP, who are looking for an Integration Architect to help deliver a transformational piece of work based around the integration of their CRM and ERP platform. You will be responsible for designing integration solutions for a Salesforce Netsuite integration using Boomi. Your experience working as a Integration BA in these areas will increase your success in securing this opportunity. Key Responsibilities for the Integration Architect: Define integration designs Maintain all documentation Requirements gathering Run workshops Experience Required: Minimum 5-7 years of experience in a similar role Min 3 years designing integration solutions in complex CRM implementations Experience architecting in Boomi integration platforms Data Mapping and models Integration processes and APIs is imperative Integration experience with at least 2-3 major packaged systems such as Salesforce, NetSuite, ServiceNow, Microsoft Dynamics, SuccessFactors, SAP etc Role details: Job role: Integration Business Analyst Job type: Contract Duration: 6 months' initial contract Rate: £550 - £600 IR35 status: Outside IR35 Location: Hybrid, ad hoc travel to Birmingham To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website . To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
May 01, 2024
Full time
Integration Business Analyst Hybrid - Birmingham Outside IR35 Rate: £550 - £600 VIQU have partnered with a leading MSP, who are looking for an Integration Architect to help deliver a transformational piece of work based around the integration of their CRM and ERP platform. You will be responsible for designing integration solutions for a Salesforce Netsuite integration using Boomi. Your experience working as a Integration BA in these areas will increase your success in securing this opportunity. Key Responsibilities for the Integration Architect: Define integration designs Maintain all documentation Requirements gathering Run workshops Experience Required: Minimum 5-7 years of experience in a similar role Min 3 years designing integration solutions in complex CRM implementations Experience architecting in Boomi integration platforms Data Mapping and models Integration processes and APIs is imperative Integration experience with at least 2-3 major packaged systems such as Salesforce, NetSuite, ServiceNow, Microsoft Dynamics, SuccessFactors, SAP etc Role details: Job role: Integration Business Analyst Job type: Contract Duration: 6 months' initial contract Rate: £550 - £600 IR35 status: Outside IR35 Location: Hybrid, ad hoc travel to Birmingham To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Storm Robertson , by exploring the VIQU IT Recruitment website . To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at ' VIQU IT Recruitment' on LinkedIn, and
Harnham - Data & Analytics Recruitment
Leicester, Leicestershire
LEAD DATA SCIENTIST £60,000 - 75,000 LEICESTER Work a crucial role within a customer focussed team, using predictive modelling and statistical analysis to provide insights that can affect this high growth retailer! THE COMPANY A UK renowned retailer within fashion going through a HUGE digital transformation and growing within data. This role allows you to access the latest tools, training and development but also be part of the vast growth within the organisation! THE ROLE As a Lead Data Scientist your focus will be to design and run experiments to collect and process relevant data for predictive models, specifically you will have to: Build and implement predictive models that drive business performance and understanding Deliver an understanding of who customers are and how they shop including customer journey's, purchasing funnel and targeting effectiveness Tell a story with the data through data visualisation, highlighting clear strategic direction and insights to stakeholders Help to grow the analytics capabilities of the marketing and insights team, work with senior stakeholders to question and innovative how data is used and analysed! Lead a small team focussing on development and progression YOUR SKILLS The successful candidate will have the following skills and experience: Strong SQL/R/Python with previous experience in data extraction, data manipulation and statistical analysis and model deployment Expert using visualisation tools such as PowerBI or Tableau to provide insights in an aesthetic visual deck Great communicator and able to convey complicated technical terms in digestible language THE BENEFITS £60,000 - 75,000 annual salary, flexible working and competitive benefits. HOW TO APPLY Please register your interest by sending your CV to Gerard Matthews via the apply link on this page. Data Analyst, Data Analytics, SAS, Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation, CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer Analytics
May 01, 2024
Full time
LEAD DATA SCIENTIST £60,000 - 75,000 LEICESTER Work a crucial role within a customer focussed team, using predictive modelling and statistical analysis to provide insights that can affect this high growth retailer! THE COMPANY A UK renowned retailer within fashion going through a HUGE digital transformation and growing within data. This role allows you to access the latest tools, training and development but also be part of the vast growth within the organisation! THE ROLE As a Lead Data Scientist your focus will be to design and run experiments to collect and process relevant data for predictive models, specifically you will have to: Build and implement predictive models that drive business performance and understanding Deliver an understanding of who customers are and how they shop including customer journey's, purchasing funnel and targeting effectiveness Tell a story with the data through data visualisation, highlighting clear strategic direction and insights to stakeholders Help to grow the analytics capabilities of the marketing and insights team, work with senior stakeholders to question and innovative how data is used and analysed! Lead a small team focussing on development and progression YOUR SKILLS The successful candidate will have the following skills and experience: Strong SQL/R/Python with previous experience in data extraction, data manipulation and statistical analysis and model deployment Expert using visualisation tools such as PowerBI or Tableau to provide insights in an aesthetic visual deck Great communicator and able to convey complicated technical terms in digestible language THE BENEFITS £60,000 - 75,000 annual salary, flexible working and competitive benefits. HOW TO APPLY Please register your interest by sending your CV to Gerard Matthews via the apply link on this page. Data Analyst, Data Analytics, SAS, Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation, CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer Analytics
Role: Dynamics CRM & Power Platform Solutions Architect Location: UK Remote - With customer travel Salary: £100,000 - £120,000 (Dependant on experience) Company: A group of consulting and product led businesses. We are excited to announce that we are seeking a Dynamics CRM & Power Platform Architect to join our client's company on a permanent basis. Below are the detailed responsibilities and requirements: Dynamics CRM & Power Platform Solutions Architect - Principal Duties: Lead Architectural Design: Direct the architectural design and implementation for Dynamics CRM and the Power Platform, ensuring alignment with business objectives. Manage Delivery: Oversee the delivery of complex solutions from initial concept through completion, managing technical specifications and project scopes. Cross-functional Collaboration: Work alongside a team of Developers, Business Analysts, QA Engineers, and Project Managers. Design Responsibilities: Create detailed architectural designs and ensure their implementation complies with best practices. Technical Guidance: Provide expertise in Dynamics CRM and Power Platform integrations, advising on best approaches and solutions. Quality Assurance: Maintain high standards for performance, security, and scalability within the designed solutions. Dynamics CRM & Power Platform Solutions Architect - Requirements: Extensive experience in solution architecture, specifically with Dynamics CRM and the Microsoft Power Platform. Proficient in designing and implementing integrated solutions using Dynamics 365 CRM, PowerApps, and Power Automate. Strong familiarity with Azure services such as Azure Functions, Logic Apps, Azure Service Bus, and Azure DevOps. Skilled in leveraging C#, .NET frameworks, and conducting rigorous unit testing. Experienced in overseeing CI/CD processes for Dynamics CRM and Power Platform projects. Outstanding problem-solving abilities and meticulous attention to detail. Deep understanding of security, compliance, and best practices in solution design. Excellent communication skills, capable of effectively collaborating with and leading cross-functional teams. A proactive approach to learning new technologies and improving existing skills. A Bachelor's degree in Computer Science, Engineering, or a related field, with industry certifications highly regarded.
May 01, 2024
Full time
Role: Dynamics CRM & Power Platform Solutions Architect Location: UK Remote - With customer travel Salary: £100,000 - £120,000 (Dependant on experience) Company: A group of consulting and product led businesses. We are excited to announce that we are seeking a Dynamics CRM & Power Platform Architect to join our client's company on a permanent basis. Below are the detailed responsibilities and requirements: Dynamics CRM & Power Platform Solutions Architect - Principal Duties: Lead Architectural Design: Direct the architectural design and implementation for Dynamics CRM and the Power Platform, ensuring alignment with business objectives. Manage Delivery: Oversee the delivery of complex solutions from initial concept through completion, managing technical specifications and project scopes. Cross-functional Collaboration: Work alongside a team of Developers, Business Analysts, QA Engineers, and Project Managers. Design Responsibilities: Create detailed architectural designs and ensure their implementation complies with best practices. Technical Guidance: Provide expertise in Dynamics CRM and Power Platform integrations, advising on best approaches and solutions. Quality Assurance: Maintain high standards for performance, security, and scalability within the designed solutions. Dynamics CRM & Power Platform Solutions Architect - Requirements: Extensive experience in solution architecture, specifically with Dynamics CRM and the Microsoft Power Platform. Proficient in designing and implementing integrated solutions using Dynamics 365 CRM, PowerApps, and Power Automate. Strong familiarity with Azure services such as Azure Functions, Logic Apps, Azure Service Bus, and Azure DevOps. Skilled in leveraging C#, .NET frameworks, and conducting rigorous unit testing. Experienced in overseeing CI/CD processes for Dynamics CRM and Power Platform projects. Outstanding problem-solving abilities and meticulous attention to detail. Deep understanding of security, compliance, and best practices in solution design. Excellent communication skills, capable of effectively collaborating with and leading cross-functional teams. A proactive approach to learning new technologies and improving existing skills. A Bachelor's degree in Computer Science, Engineering, or a related field, with industry certifications highly regarded.
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
May 01, 2024
Full time
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements :Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at or know anyone who would be a good fit? We have a great referral scheme, we offer £300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods."? In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 01, 2024
Full time
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements :Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at or know anyone who would be a good fit? We have a great referral scheme, we offer £300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods."? In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
This is an exciting opportunity for a CRM Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate will have solid CRM support experience, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note - full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
May 01, 2024
Full time
This is an exciting opportunity for a CRM Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate will have solid CRM support experience, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note - full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Software Support Analyst Offering up to £32,000 per annum Located in London Victoria Permanent Hybrid working (3 days in office) About The Company This company is a world-leading miner of responsible coloured gemstones. They are the operator and 75% owner of both the Kagem emerald mine in Zambia (believed to be the world's single largest producing emerald mine) and the Montepuez ruby mine in Mozambique (one of the most significant recently discovered ruby deposits in the world). In addition, they also hold controlling interests in various other gemstone mining and prospecting licenses in Zambia, Mozambique, Ethiopia and Madagascar. Responsibilities Capturing, updating, uploading, and managing data in the G-Trac knowledgebase system, which is now transitioning to a SaaS platform. This involves extensive and routine data entry tasks related to companies and individuals as part of Gemfields' CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the SaaS platform. Monitoring, curating, and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS environment. Conducting internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and to aid CRM, enhancing the platform's value to external clients. Providing G-Trac training and development to new and existing users, including preparation and maintenance of user and training materials tailored for both internal stakeholders and external SaaS clients. Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the iterative development of a SaaS product. Collecting and detailing functional requirements for adding new features or modifying current ones, aligning product development with user needs and market trends in the SaaS industry. Collaborating closely with the Development team to ensure these requirements are accurately implemented and delivered on time, ensuring the platform's reliability and scalability as a SaaS solution. Verify the functionality of all features following a system update and report any discrepancies or issues to the development team for resolution, which is crucial for maintaining high service levels expected from a SaaS provider Qualifications, Skills and Experience: University graduate (any field) Experience with data or information systems would be desirable A robust knowledge of Microsoft Office (Word, Excel and PowerPoint), PDF, ideally with a strong interest in IT and systems/software A high degree of accuracy, with strong attention to detail and a professional, thorough approach A proclivity for proper administration and record-keeping Excellent organisational, interpersonal and communication skills Ability to work to and engender high corporate standards Ability to work to tight deadlines and remain calm under pressure The ability to write clearly and succinctly A "can-do" and down-to-earth attitude Energetic, cheerful, personable and willing to learn Ability to maintain discretion and deal appropriately with confidential information Being able to work independently as well as part of a team Logical problem-solving skills Benefits Competitive salary Benefits package including: - Private Medical Insurance- Dental Insurance- Health Cash Plan- Life Assurance- Income Protection- Contributory Pension scheme 25 days holiday Discretionary bonus In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 01, 2024
Full time
Software Support Analyst Offering up to £32,000 per annum Located in London Victoria Permanent Hybrid working (3 days in office) About The Company This company is a world-leading miner of responsible coloured gemstones. They are the operator and 75% owner of both the Kagem emerald mine in Zambia (believed to be the world's single largest producing emerald mine) and the Montepuez ruby mine in Mozambique (one of the most significant recently discovered ruby deposits in the world). In addition, they also hold controlling interests in various other gemstone mining and prospecting licenses in Zambia, Mozambique, Ethiopia and Madagascar. Responsibilities Capturing, updating, uploading, and managing data in the G-Trac knowledgebase system, which is now transitioning to a SaaS platform. This involves extensive and routine data entry tasks related to companies and individuals as part of Gemfields' CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the SaaS platform. Monitoring, curating, and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS environment. Conducting internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and to aid CRM, enhancing the platform's value to external clients. Providing G-Trac training and development to new and existing users, including preparation and maintenance of user and training materials tailored for both internal stakeholders and external SaaS clients. Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the iterative development of a SaaS product. Collecting and detailing functional requirements for adding new features or modifying current ones, aligning product development with user needs and market trends in the SaaS industry. Collaborating closely with the Development team to ensure these requirements are accurately implemented and delivered on time, ensuring the platform's reliability and scalability as a SaaS solution. Verify the functionality of all features following a system update and report any discrepancies or issues to the development team for resolution, which is crucial for maintaining high service levels expected from a SaaS provider Qualifications, Skills and Experience: University graduate (any field) Experience with data or information systems would be desirable A robust knowledge of Microsoft Office (Word, Excel and PowerPoint), PDF, ideally with a strong interest in IT and systems/software A high degree of accuracy, with strong attention to detail and a professional, thorough approach A proclivity for proper administration and record-keeping Excellent organisational, interpersonal and communication skills Ability to work to and engender high corporate standards Ability to work to tight deadlines and remain calm under pressure The ability to write clearly and succinctly A "can-do" and down-to-earth attitude Energetic, cheerful, personable and willing to learn Ability to maintain discretion and deal appropriately with confidential information Being able to work independently as well as part of a team Logical problem-solving skills Benefits Competitive salary Benefits package including: - Private Medical Insurance- Dental Insurance- Health Cash Plan- Life Assurance- Income Protection- Contributory Pension scheme 25 days holiday Discretionary bonus In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Junior Data Analyst We are working with a organisation who need someone to work alongside their sales collecting, analysing and reporting on data to identify sales trends across the business. The role is mainly remote, however there will be the need for occasional travel to the office. To be considered for this position you will need the following skills and experience: Strong knowledge of Excel, ideally to an advance level Extensive experience around data collection, gathering data from various sources and systems. Reporting, preparing detailed reports and presenting findings to key managers throughout the business. Technical skills using CRM System and data software, such as Salesforce and Power BI. Ability to turn complex data into easily readable reports to stakeholders. There are great opportunities to progress you career within the organisation, the reason for this position is due to an internal promotion so they are ideally looking to get someone in place before the end of May.
May 01, 2024
Full time
Junior Data Analyst We are working with a organisation who need someone to work alongside their sales collecting, analysing and reporting on data to identify sales trends across the business. The role is mainly remote, however there will be the need for occasional travel to the office. To be considered for this position you will need the following skills and experience: Strong knowledge of Excel, ideally to an advance level Extensive experience around data collection, gathering data from various sources and systems. Reporting, preparing detailed reports and presenting findings to key managers throughout the business. Technical skills using CRM System and data software, such as Salesforce and Power BI. Ability to turn complex data into easily readable reports to stakeholders. There are great opportunities to progress you career within the organisation, the reason for this position is due to an internal promotion so they are ideally looking to get someone in place before the end of May.
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP.or via email
May 01, 2024
Full time
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP.or via email
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following;- Previous work as part of a busy service desk team clearing a high volume of tickets- Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required- Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries- Previous customer facing/ telephony experience- Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to £180- 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following;- Previous work as part of a busy service desk team clearing a high volume of tickets- Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required- Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries- Previous customer facing/ telephony experience- Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to £180- 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve complex system problems. Collaborate with cross-functional teams to improve customer service and address systemic issues. We Need: 2+ years in customer service or technical support Strong technical skills, excellent communication, and a customer-first mindset. Experience with CRM and ticketing platforms. This is an organisation who invest heavily in their staff, it's an opportunity to progress and grow within a market leading company. To discuss in detail, please get in touch ASAP
May 01, 2024
Full time
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve complex system problems. Collaborate with cross-functional teams to improve customer service and address systemic issues. We Need: 2+ years in customer service or technical support Strong technical skills, excellent communication, and a customer-first mindset. Experience with CRM and ticketing platforms. This is an organisation who invest heavily in their staff, it's an opportunity to progress and grow within a market leading company. To discuss in detail, please get in touch ASAP
Company description: ClearCourse Job description: Do you have min. 6 months experience as a Technical Support Analyst looking for your next challenge? Are you a great communicator with the ability to prioritise and a passion for customer service? Are you highly analytical and able to grasp technical concepts and new software product functionality quickly? In this case, the Support Specialist role could be for you. FLG is a CRM that's built around any sales process. It has all of the features our client's need to manage their leads, automate their customer touchpoints, and ensure compliance, too. To continue our success, we are seeking an experienced Support Specialist who can professionally resolve all customer requests. Your role as one of our Support Specialists will be to provide high quality support for our customers and help us to drive our customer success strategy. You will be working in a collaborative team and supporting requests generated via telephone and emails using our ticket management system. As a Support Specialist you will liaise with clients following the purchase of software packages to collect data and other information required to customize the software systems. Required skills and experience: Min 6 months experience in a technical support role The ability to develop a broad knowledge of our software An ability to grasp technical concepts and new product functionality quickly A good communicator, confident, clear and warm with a flexible and constructive approach to customers and your colleagues You work at pace, are goal orientated and have a strong delivery focus • You remain calm and professional when handling challenging queries Enthusiasm in busy periods and ability to work in a team We offer: Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships About ClearCourse ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business we're adding new ideas and innovation. Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. If this sounds interesting - APPLY and let's chat now!
May 01, 2024
Full time
Company description: ClearCourse Job description: Do you have min. 6 months experience as a Technical Support Analyst looking for your next challenge? Are you a great communicator with the ability to prioritise and a passion for customer service? Are you highly analytical and able to grasp technical concepts and new software product functionality quickly? In this case, the Support Specialist role could be for you. FLG is a CRM that's built around any sales process. It has all of the features our client's need to manage their leads, automate their customer touchpoints, and ensure compliance, too. To continue our success, we are seeking an experienced Support Specialist who can professionally resolve all customer requests. Your role as one of our Support Specialists will be to provide high quality support for our customers and help us to drive our customer success strategy. You will be working in a collaborative team and supporting requests generated via telephone and emails using our ticket management system. As a Support Specialist you will liaise with clients following the purchase of software packages to collect data and other information required to customize the software systems. Required skills and experience: Min 6 months experience in a technical support role The ability to develop a broad knowledge of our software An ability to grasp technical concepts and new product functionality quickly A good communicator, confident, clear and warm with a flexible and constructive approach to customers and your colleagues You work at pace, are goal orientated and have a strong delivery focus • You remain calm and professional when handling challenging queries Enthusiasm in busy periods and ability to work in a team We offer: Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships About ClearCourse ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston.?Working better together?is central to everything we do, each time we add a new business we're adding new ideas and innovation. Our mission?is to help our customers build great businesses with our industry-specific software and embedded payments solutions. If this sounds interesting - APPLY and let's chat now!