Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Delivery Analyst - SDLC, Jira, Microsoft 25,000 - 35,000 + Benefits Manchester / Hybrid Applause IT are working with a global software business who are on the lookout for a Delivery Analyst to sit between their data analytics and customer operations team. The responsibility of the Delivery Analyst , within the team, entails overseeing the delivery of assigned tasks, ensuring timely completion, thorough testing, effective demonstration, and smooth release processes. You'll play a pivotal role in task prioritisation, resolving any impediments hindering progress, and coordinating dependencies with other teams. It's crucial to grasp the criteria for successful outcomes and effectively communicate with the team or internal stakeholders. The successful Delivery Analyst should have experience and exposure with the following: Familiarity with Azure DevOps is advantageous, though we're open to candidates who have proficiency with similar tools like Trello, Jira, Notion, Monday, or others. While experience with the Microsoft data stack, including MS SQL Server, Power BI, and Azure Data Factory, is beneficial for understanding our work, it's not mandatory. Any background in solid SDLC practices, such as source control (git), CI/CD, and test and release processes, is highly valued. Experience within teams utilizing Dynamics CRM, Rabbit MQ, Hubspot, C# .NET development, or legacy Microsoft data technologies like SSIS and SSRS, would be an added advantage in our environment. This is an ideal position for a driven individual with some delivery experience who is seeking an opportunity to gain wider technical exposure and progress their career. If you would like to apply for this role, please click "APPLY NOW" Delivery Analyst - SDLC, Jira, Microsoft 25,000 - 35,000 + Benefits Manchester / Hybrid
Apr 17, 2024
Full time
Delivery Analyst - SDLC, Jira, Microsoft 25,000 - 35,000 + Benefits Manchester / Hybrid Applause IT are working with a global software business who are on the lookout for a Delivery Analyst to sit between their data analytics and customer operations team. The responsibility of the Delivery Analyst , within the team, entails overseeing the delivery of assigned tasks, ensuring timely completion, thorough testing, effective demonstration, and smooth release processes. You'll play a pivotal role in task prioritisation, resolving any impediments hindering progress, and coordinating dependencies with other teams. It's crucial to grasp the criteria for successful outcomes and effectively communicate with the team or internal stakeholders. The successful Delivery Analyst should have experience and exposure with the following: Familiarity with Azure DevOps is advantageous, though we're open to candidates who have proficiency with similar tools like Trello, Jira, Notion, Monday, or others. While experience with the Microsoft data stack, including MS SQL Server, Power BI, and Azure Data Factory, is beneficial for understanding our work, it's not mandatory. Any background in solid SDLC practices, such as source control (git), CI/CD, and test and release processes, is highly valued. Experience within teams utilizing Dynamics CRM, Rabbit MQ, Hubspot, C# .NET development, or legacy Microsoft data technologies like SSIS and SSRS, would be an added advantage in our environment. This is an ideal position for a driven individual with some delivery experience who is seeking an opportunity to gain wider technical exposure and progress their career. If you would like to apply for this role, please click "APPLY NOW" Delivery Analyst - SDLC, Jira, Microsoft 25,000 - 35,000 + Benefits Manchester / Hybrid
Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000 Applause IT are looking for a Delivery Analyst to join a SaaS company that have offices in Manchester and Ellesmere Port. The organisation provides software to the travel industry, working with leading airlines in order to provide the best possible prices. The role will have elements of a Scrum Master, Product Owner, and Business Analyst. The organisations team of data, analytics, and AI experts are dedicated to making their software solutions amazing. They aim to help our customers and colleagues make better business decisions and stay safe by giving them accurate data and smart tools. The organisations job is to make sure this work gets done properly and on time. You'll help decide which tasks are most important, fix any problems that get in the way, and coordinate with other teams. You need to know what success looks like and ask questions if things aren't clear. The ideal delivery analyst will have: Familiarity with Azure DevOps is preferred, but if you've used similar tools like Trello, Jira, Notion, Monday, or others, they can help you get up to speed. Knowledge of the Microsoft data stack (e.g., MS SQL Server, Power BI, Azure Data Factory) would be beneficial, but it's not mandatory. Any experience with good software development lifecycle (SDLC) practices such as source control (git), continuous integration/continuous deployment (CI/CD) and testing and release processes is valuable. Experience with any of the following tools or technologies would be advantageous in our environment: Dynamics CRM, Rabbit MQ, HubSpot, C# .NET development, or legacy Microsoft data technologies (SSIS, SSRS). Benefits include: Flexible work arrangements, including remote options. Enjoy 33 days of annual leave, which includes bank holidays. Benefit from a 5% matched company pension contribution. A modern office in central Manchester provides a comfortable environment for relaxation or team collaboration. Quarterly social events that bring together the team. This is an excellent opportunity for somebody who is of a junior level and is looking to progress within the organisation. The hybrid working pattern will mean you are in the office 1-2 days a week at either the Manchester or Ellesmere Port office. Please note that only British Citizens or those with indefinite leave to remain will be considered. If this sounds like the role for you then click APPLY NOW! Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000
Apr 17, 2024
Full time
Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000 Applause IT are looking for a Delivery Analyst to join a SaaS company that have offices in Manchester and Ellesmere Port. The organisation provides software to the travel industry, working with leading airlines in order to provide the best possible prices. The role will have elements of a Scrum Master, Product Owner, and Business Analyst. The organisations team of data, analytics, and AI experts are dedicated to making their software solutions amazing. They aim to help our customers and colleagues make better business decisions and stay safe by giving them accurate data and smart tools. The organisations job is to make sure this work gets done properly and on time. You'll help decide which tasks are most important, fix any problems that get in the way, and coordinate with other teams. You need to know what success looks like and ask questions if things aren't clear. The ideal delivery analyst will have: Familiarity with Azure DevOps is preferred, but if you've used similar tools like Trello, Jira, Notion, Monday, or others, they can help you get up to speed. Knowledge of the Microsoft data stack (e.g., MS SQL Server, Power BI, Azure Data Factory) would be beneficial, but it's not mandatory. Any experience with good software development lifecycle (SDLC) practices such as source control (git), continuous integration/continuous deployment (CI/CD) and testing and release processes is valuable. Experience with any of the following tools or technologies would be advantageous in our environment: Dynamics CRM, Rabbit MQ, HubSpot, C# .NET development, or legacy Microsoft data technologies (SSIS, SSRS). Benefits include: Flexible work arrangements, including remote options. Enjoy 33 days of annual leave, which includes bank holidays. Benefit from a 5% matched company pension contribution. A modern office in central Manchester provides a comfortable environment for relaxation or team collaboration. Quarterly social events that bring together the team. This is an excellent opportunity for somebody who is of a junior level and is looking to progress within the organisation. The hybrid working pattern will mean you are in the office 1-2 days a week at either the Manchester or Ellesmere Port office. Please note that only British Citizens or those with indefinite leave to remain will be considered. If this sounds like the role for you then click APPLY NOW! Delivery Analyst - Travel Software Organisation - Azure DevOps, Kanban, Trello, Jira Manchester/Ellesmere Port - Hybrid - 25,000
IT Business Analyst - London Market Insurance - Salesforce/ CRM - Hybrid Working - 6 month Contract A leading London Market Insurance business based in the UK are looking to hire an IT Business Analyst to join the business on an initial 6 month contract with the view to extend. The project will be working on a salesforce implementation project which focuses on streamline submission process to produce better MI moving forward. The ideal candidate will have worked as an IT Business Analyst within London Market insurance who has strong Salesforce or CRM experience and will have previously worked successfully delivering a salesforce implementation project or a similar CRM system. Ideally this will have been at a London Marker insurer. It is important you have commercial lines of business experience within insurance and has the ability and experience to work in a fast paced environment. Key Skills: STRONG IT Business Analyst experience Salesforce or CRM implementation experience London Market Insurance - a MUST HAVE STRONG Stakeholder management skills
Apr 17, 2024
Full time
IT Business Analyst - London Market Insurance - Salesforce/ CRM - Hybrid Working - 6 month Contract A leading London Market Insurance business based in the UK are looking to hire an IT Business Analyst to join the business on an initial 6 month contract with the view to extend. The project will be working on a salesforce implementation project which focuses on streamline submission process to produce better MI moving forward. The ideal candidate will have worked as an IT Business Analyst within London Market insurance who has strong Salesforce or CRM experience and will have previously worked successfully delivering a salesforce implementation project or a similar CRM system. Ideally this will have been at a London Marker insurer. It is important you have commercial lines of business experience within insurance and has the ability and experience to work in a fast paced environment. Key Skills: STRONG IT Business Analyst experience Salesforce or CRM implementation experience London Market Insurance - a MUST HAVE STRONG Stakeholder management skills
About The Role Marketing Data Analyst - Caerphilly As marketing data analyst, you will be a key member of our busy marketing team based in Caerphilly but with the option to work from home 3 days a week you will help us to shape our marketing strategies, winning new customers and looking for the best ways to upsell and cross sell to existing customers. You will be very familiar with Salesforce and Power BI and will be an expert user of Microsoft excel. Role and Responsibilities Ensure the Marketing Department fully and accurately understand the behaviours and characteristics of their existing customers through analysis of our business pool using various data sources and tools, most notable Salesforce CRM and Power BI. Provide insight into new business potential based on this analysis and maintain a suite of reports for the business in Power BI. Provide appropriate data sets to our multi-channel sales teams in line with Marketing campaigns and requirements uploading into Salesforce. Work with external data providers to source prospect data that mirrors existing customers to drive new business growth. Conduct analysis as required to provide insight into our complex customer database to support the development of campaign initiatives. Support sales and marketing activity through extraction, transformation, and provision of appropriate customer and/or new business data from multiple sources and via multiple channels including CRM. Support the Sales Managers by maintaining Lead records across all queues and functions, ensuring data is kept fresh. Create and maintain Lead Views, Campaigns, Reports and Dashboards within Salesforce CRM. Support the Data Control Manager with any ad-hoc data projects or activity as requested. Reporting to the Data Control Manager, with high interaction with Marketing, IT and Sales teams. Frequent contact with other departments including Sales support, Operations, Training and Administration. Third party contacts including external agencies. Essential Skills Required Excellent working knowledge of Excel, Excel VBA & SQL Experience working with Power BI Desktop Knowledge/experience of working with Salesforce and Wildebeest CRM Excellent attention to detail, consistent accuracy Excellent problem-solving and organisational skills Good commercial awareness Good communication and presentation skills Good project management skills Practised at managing a varied workload and identifying priorities. In return for your commitment and expertise, you will benefit from: A competitive annual salary. Hybrid working. 23 days annual leave plus bank holidays 36.25 hour working week- Monday to Friday (no weekends). Company pension scheme. We offer accredited ILM management training in house and externally. Holiday buy and sell scheme (after 6 months). c.£1000 discounts and savings via PHS Perks and additional benefits Ongoing career and development opportunities. Full training and support. 24-hour Wellbeing Helpline. Free Parking. If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you. Apply now . phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Apr 16, 2024
Full time
About The Role Marketing Data Analyst - Caerphilly As marketing data analyst, you will be a key member of our busy marketing team based in Caerphilly but with the option to work from home 3 days a week you will help us to shape our marketing strategies, winning new customers and looking for the best ways to upsell and cross sell to existing customers. You will be very familiar with Salesforce and Power BI and will be an expert user of Microsoft excel. Role and Responsibilities Ensure the Marketing Department fully and accurately understand the behaviours and characteristics of their existing customers through analysis of our business pool using various data sources and tools, most notable Salesforce CRM and Power BI. Provide insight into new business potential based on this analysis and maintain a suite of reports for the business in Power BI. Provide appropriate data sets to our multi-channel sales teams in line with Marketing campaigns and requirements uploading into Salesforce. Work with external data providers to source prospect data that mirrors existing customers to drive new business growth. Conduct analysis as required to provide insight into our complex customer database to support the development of campaign initiatives. Support sales and marketing activity through extraction, transformation, and provision of appropriate customer and/or new business data from multiple sources and via multiple channels including CRM. Support the Sales Managers by maintaining Lead records across all queues and functions, ensuring data is kept fresh. Create and maintain Lead Views, Campaigns, Reports and Dashboards within Salesforce CRM. Support the Data Control Manager with any ad-hoc data projects or activity as requested. Reporting to the Data Control Manager, with high interaction with Marketing, IT and Sales teams. Frequent contact with other departments including Sales support, Operations, Training and Administration. Third party contacts including external agencies. Essential Skills Required Excellent working knowledge of Excel, Excel VBA & SQL Experience working with Power BI Desktop Knowledge/experience of working with Salesforce and Wildebeest CRM Excellent attention to detail, consistent accuracy Excellent problem-solving and organisational skills Good commercial awareness Good communication and presentation skills Good project management skills Practised at managing a varied workload and identifying priorities. In return for your commitment and expertise, you will benefit from: A competitive annual salary. Hybrid working. 23 days annual leave plus bank holidays 36.25 hour working week- Monday to Friday (no weekends). Company pension scheme. We offer accredited ILM management training in house and externally. Holiday buy and sell scheme (after 6 months). c.£1000 discounts and savings via PHS Perks and additional benefits Ongoing career and development opportunities. Full training and support. 24-hour Wellbeing Helpline. Free Parking. If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you. Apply now . phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
(Hybrid / Remote) Job Description: We are seeking a skilled Test Manager to join our clients Data Strategy Team within the Corporate Services Directorate, working on the Better Data Programme. As a Test Manager, you will be primarily focused on overseeing testing activities for the Data hub Project and CRM projects. Your responsibilities will include collaborating with project managers, suppliers, business analysts, technical leads, and other stakeholders to define and execute test strategies, plans, and scripts. Additionally, you will ensure appropriate test data is sourced, test environments are provisioned, and testing documentation is produced and stored. Key Requirements: Proven experience providing testing services for complex technical projects. Demonstrable knowledge and experience in producing test strategies, plans, and scripts. Extensive experience advising project teams on processes for maintaining test environments. Excellent communication and relationship-building skills across technical and business teams. Desired Qualifications/Skills: Formal Test Management qualification is preferable. Solid understanding of data needed to support testing. Experience in identifying and sharing best practices related to testing. Responsibilities: Drive the project to deliver by ensuring timely production of test strategies and plans. Work with project teams to ensure appropriate system or user test scripts for each required user story. Ensure each phase of testing is appropriately sourced with data to support execution. Ensure each project provisions the required test environments and has processes to support data and code updates or resets. Identify appropriate representatives to assist with the execution of test scripts. Provide training and clear guidance on the execution and documentation of test scripts. Collaborate with project teams to capture key learnings from testing phases and share best practices. Benefits: Opportunity to work on impactful projects within the Data Strategy Team. Collaborative work environment with opportunities for learning and development. Fixed-term contract of 6 months with potential for extension.
Apr 16, 2024
Seasonal
(Hybrid / Remote) Job Description: We are seeking a skilled Test Manager to join our clients Data Strategy Team within the Corporate Services Directorate, working on the Better Data Programme. As a Test Manager, you will be primarily focused on overseeing testing activities for the Data hub Project and CRM projects. Your responsibilities will include collaborating with project managers, suppliers, business analysts, technical leads, and other stakeholders to define and execute test strategies, plans, and scripts. Additionally, you will ensure appropriate test data is sourced, test environments are provisioned, and testing documentation is produced and stored. Key Requirements: Proven experience providing testing services for complex technical projects. Demonstrable knowledge and experience in producing test strategies, plans, and scripts. Extensive experience advising project teams on processes for maintaining test environments. Excellent communication and relationship-building skills across technical and business teams. Desired Qualifications/Skills: Formal Test Management qualification is preferable. Solid understanding of data needed to support testing. Experience in identifying and sharing best practices related to testing. Responsibilities: Drive the project to deliver by ensuring timely production of test strategies and plans. Work with project teams to ensure appropriate system or user test scripts for each required user story. Ensure each phase of testing is appropriately sourced with data to support execution. Ensure each project provisions the required test environments and has processes to support data and code updates or resets. Identify appropriate representatives to assist with the execution of test scripts. Provide training and clear guidance on the execution and documentation of test scripts. Collaborate with project teams to capture key learnings from testing phases and share best practices. Benefits: Opportunity to work on impactful projects within the Data Strategy Team. Collaborative work environment with opportunities for learning and development. Fixed-term contract of 6 months with potential for extension.
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between 35k - 50k depending on experience with 50% remote work.
Apr 16, 2024
Full time
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between 35k - 50k depending on experience with 50% remote work.
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between £35k - £50k depending on experience with 50% remote work.
Apr 16, 2024
Full time
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between £35k - £50k depending on experience with 50% remote work.
We are on the lookout for a talented Solution Architect J oin our Solution Architecture team in London Or Copenhagen As a Solution Architect at Monta , you will be responsible for scoping, designing, and developing technical solutions for large enterprise customers that are adopting the Monta platform. This key customer-facing role will have a strong focus on data migrations and integrations. To be successful, you will work closely with your team members but also with the Engineering, Product and Sales organizations. Your work will directly impact our customers' satisfaction and the growth of Monta, contributing significantly to the adoption of electric vehicles worldwide and a more sustainable planet. Monta Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions. We've closed a huge Series B round! 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed 6X since the last round, nearing 1 million monthly charging sessions, and 1,000 drivers joining us daily! Monta will use the EUR 80M funding to double down on its successful software-only strategy by strengthening investments in all markets and improving and expanding its product to new sectors ready to embark on an electrified future. (Some of) the things you will be working on: Lead the technical design, implementation, and execution of data migration projects for large enterprise customers migrating to our SaaS platform, ensuring seamless and efficient transfer of data from external systems. Establish a close collaboration with other team members like Data Analysts or Project Managers to identify migration challenges, and recommend solutions to mitigate risks and ensure successful project execution. Provide technical expertise and guidance throughout the sales process, including scoping, solution design, and proposal development, to help close new business opportunities. Develop and maintain documentation, including solution architecture diagrams, data mappings, and migration plans, to ensure clarity and transparency throughout the project lifecycle. Collaborate with Monta's Charge Point Infrastructure team to ensure charge points are successfully migrated into Monta and perform as expected. (Some of) the things you will be achieving: Architect and develop re-usable data integration solutions that leverage industry best practices and scalable technologies. Execute data migrations in alignment with previously agreed timelines. Become a trusted technical advisor to our enterprise customers, offering strategic insights and recommendations to optimize their data migration and integration processes. Requirements: In order to succeed in this role, we you like you to bring: 3+ years of experience in Solution Architecture, Data Engineering, Software Engineering or related technical role with a focus on data migrations and integrations. Strong background in coding and scripting, evidenced by past projects and professional experience. Hands-on experience with integration technologies and services, such as RESTful APIs, SOAP, message queues, and ESB (Enterprise Service Bus). Proficiency in SQL and data manipulation techniques, with experience working with large datasets and complex data structures. Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Some additional skills that we would love you to have: Experience designing and executing data migration strategies for complex enterprise environments, including experience with large-scale data warehouses and CRM systems. Strong understanding ETL (Extract, Transform, Load) processes, and data integration patterns. Fluent in either German or French, with excellent verbal and written communication skills. Previous experience working at SaaS companies. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, and familiarity with cloud-based data migration tools and services. Benefits: Our Solution Architecture team has a Friday Tech Innovation day, a booked slot where they can spend it on implementing their technical skills. 3 annual company-wide events (including 3 day Summit) plus team events - both in-person and virtually Flexible Work From Home policy Warrant program - share Monta's success! Vacation days are 30 days (5 weeks + 5 top up days!) Educational budget + time off for personal/professional development Shared company car + electric bikes in our bigger offices Stay fit with a subsidized gym membership Free snacks & beverages at the offices Subsidized plant-based lunch Pension + Health Insurance Paid parental leave The salary range for this position is between 75,000 - 85,000 GBP per Annum If this sounds like you, we're looking forward to seeing your application! Please send your resume in English. This role demands proficient English language skills for professional verbal and written communication. As Monta is a globally active company, the effective performance of duties in this position necessitates frequent and regular interactions with colleagues and partners around the world, predominantly in English. Monta does not accept unsolicited resumes from headhunters or recruitment agencies. Unsolicited resumes sent to Monta or to our employees are considered to be the property of Monta, and we will not agree to payment of any referral compensation or recruiter fee in the absence of a signed agreement. Find out more by visiting
Apr 16, 2024
Full time
We are on the lookout for a talented Solution Architect J oin our Solution Architecture team in London Or Copenhagen As a Solution Architect at Monta , you will be responsible for scoping, designing, and developing technical solutions for large enterprise customers that are adopting the Monta platform. This key customer-facing role will have a strong focus on data migrations and integrations. To be successful, you will work closely with your team members but also with the Engineering, Product and Sales organizations. Your work will directly impact our customers' satisfaction and the growth of Monta, contributing significantly to the adoption of electric vehicles worldwide and a more sustainable planet. Monta Monta is the operating platform powering the EV ecosystem serving drivers, companies, cities, and the electricity grid with one integrated software solution. At our core, we make EV charging simple, accessible, and reliable. Our software enables a consistent charging experience across all charge point brands and we empower charge point owners with a full-fledged solution to attract users and seamlessly manage usage, pricing, availability, and transactions. We've closed a huge Series B round! 80M EUR and soaring! Our journey so far? An expansion across various markets, prestigious and B-Corp certifications, and proactive tech revolutionizing the EV charging experience. Not to mention, our growth has skyrocketed 6X since the last round, nearing 1 million monthly charging sessions, and 1,000 drivers joining us daily! Monta will use the EUR 80M funding to double down on its successful software-only strategy by strengthening investments in all markets and improving and expanding its product to new sectors ready to embark on an electrified future. (Some of) the things you will be working on: Lead the technical design, implementation, and execution of data migration projects for large enterprise customers migrating to our SaaS platform, ensuring seamless and efficient transfer of data from external systems. Establish a close collaboration with other team members like Data Analysts or Project Managers to identify migration challenges, and recommend solutions to mitigate risks and ensure successful project execution. Provide technical expertise and guidance throughout the sales process, including scoping, solution design, and proposal development, to help close new business opportunities. Develop and maintain documentation, including solution architecture diagrams, data mappings, and migration plans, to ensure clarity and transparency throughout the project lifecycle. Collaborate with Monta's Charge Point Infrastructure team to ensure charge points are successfully migrated into Monta and perform as expected. (Some of) the things you will be achieving: Architect and develop re-usable data integration solutions that leverage industry best practices and scalable technologies. Execute data migrations in alignment with previously agreed timelines. Become a trusted technical advisor to our enterprise customers, offering strategic insights and recommendations to optimize their data migration and integration processes. Requirements: In order to succeed in this role, we you like you to bring: 3+ years of experience in Solution Architecture, Data Engineering, Software Engineering or related technical role with a focus on data migrations and integrations. Strong background in coding and scripting, evidenced by past projects and professional experience. Hands-on experience with integration technologies and services, such as RESTful APIs, SOAP, message queues, and ESB (Enterprise Service Bus). Proficiency in SQL and data manipulation techniques, with experience working with large datasets and complex data structures. Excellent communication and interpersonal skills, with the ability to articulate technical concepts to both technical and non-technical audiences. Some additional skills that we would love you to have: Experience designing and executing data migration strategies for complex enterprise environments, including experience with large-scale data warehouses and CRM systems. Strong understanding ETL (Extract, Transform, Load) processes, and data integration patterns. Fluent in either German or French, with excellent verbal and written communication skills. Previous experience working at SaaS companies. Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud Platform, and familiarity with cloud-based data migration tools and services. Benefits: Our Solution Architecture team has a Friday Tech Innovation day, a booked slot where they can spend it on implementing their technical skills. 3 annual company-wide events (including 3 day Summit) plus team events - both in-person and virtually Flexible Work From Home policy Warrant program - share Monta's success! Vacation days are 30 days (5 weeks + 5 top up days!) Educational budget + time off for personal/professional development Shared company car + electric bikes in our bigger offices Stay fit with a subsidized gym membership Free snacks & beverages at the offices Subsidized plant-based lunch Pension + Health Insurance Paid parental leave The salary range for this position is between 75,000 - 85,000 GBP per Annum If this sounds like you, we're looking forward to seeing your application! Please send your resume in English. This role demands proficient English language skills for professional verbal and written communication. As Monta is a globally active company, the effective performance of duties in this position necessitates frequent and regular interactions with colleagues and partners around the world, predominantly in English. Monta does not accept unsolicited resumes from headhunters or recruitment agencies. Unsolicited resumes sent to Monta or to our employees are considered to be the property of Monta, and we will not agree to payment of any referral compensation or recruiter fee in the absence of a signed agreement. Find out more by visiting
Job Title: Commercial Analyst Location: Ashton Under Lyne Salary: up to 40,000 Position Overview: To enhance commercial understanding and boost overall business efficiency in critical strategic areas such as conversion rate, market share, and market penetration, while also emphasizing data-driven sales and decision-making. Using various data sources to research, analyse and distribute project lead bank to the Commercial Sales function. Evolving business effectiveness over time by aligning lead data with customer, sector, and market insights, to expose key areas of opportunity for strategic business improvement. Client Overview: The client is a well-established manufacturer with more than 3000 employees worldwide. They work with cutting edge technologies, and have lots of opportunities for growth, progression and professional development. Key Responsibilities: Identify trends and patterns in data sets relating to overall business performance. Collaborate with cross-functional teams to drive data-driven decision making. Use all data outputs to make recommendations to the business wide stakeholders to improve ways of working, to deliver a maximum performance Cleanse and maintain current CRM dataset to support short term business improvement opportunity, while preparing for long term CRM implementation & migration. Confidently present data analysis to key internal stakeholders, both virtually and in person, articulating all actionable findings clearly and concisely. Maintain business data reports and dashboards, performing regular analysis, while also supporting the creation & development of new business reporting metrics.# Effectively communicate and distribute qualified lead bank to Sales teams and develop KPI (key performance indicators) follow up metrics to drive effectiveness of this information. Requirements: 2 + years experience as a Commercial Analyst Proficient in handling substantial datasets, possessing strong skills in SQL, Excel, and data visualization tools. Prior exposure to working with SAP. Strong Analytical Skill and Commercial Acumen A genuine interest in leveraging data to drive decision making Desirable: Experience in a CRM development and implementation project. Prior engagement with the C4C CRM system. Previous involvement with Microsoft 365 and Power Platform. Skill proficiency in Microsoft Dynamics 365 Sales. Keen interest in Artificial Intelligence (AI). If you are interested in this role and have the relevant experience and qualifications, please apply as they are looking to get this role filled asap. For further details on the role, please contact me at (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Job Title: Commercial Analyst Location: Ashton Under Lyne Salary: up to 40,000 Position Overview: To enhance commercial understanding and boost overall business efficiency in critical strategic areas such as conversion rate, market share, and market penetration, while also emphasizing data-driven sales and decision-making. Using various data sources to research, analyse and distribute project lead bank to the Commercial Sales function. Evolving business effectiveness over time by aligning lead data with customer, sector, and market insights, to expose key areas of opportunity for strategic business improvement. Client Overview: The client is a well-established manufacturer with more than 3000 employees worldwide. They work with cutting edge technologies, and have lots of opportunities for growth, progression and professional development. Key Responsibilities: Identify trends and patterns in data sets relating to overall business performance. Collaborate with cross-functional teams to drive data-driven decision making. Use all data outputs to make recommendations to the business wide stakeholders to improve ways of working, to deliver a maximum performance Cleanse and maintain current CRM dataset to support short term business improvement opportunity, while preparing for long term CRM implementation & migration. Confidently present data analysis to key internal stakeholders, both virtually and in person, articulating all actionable findings clearly and concisely. Maintain business data reports and dashboards, performing regular analysis, while also supporting the creation & development of new business reporting metrics.# Effectively communicate and distribute qualified lead bank to Sales teams and develop KPI (key performance indicators) follow up metrics to drive effectiveness of this information. Requirements: 2 + years experience as a Commercial Analyst Proficient in handling substantial datasets, possessing strong skills in SQL, Excel, and data visualization tools. Prior exposure to working with SAP. Strong Analytical Skill and Commercial Acumen A genuine interest in leveraging data to drive decision making Desirable: Experience in a CRM development and implementation project. Prior engagement with the C4C CRM system. Previous involvement with Microsoft 365 and Power Platform. Skill proficiency in Microsoft Dynamics 365 Sales. Keen interest in Artificial Intelligence (AI). If you are interested in this role and have the relevant experience and qualifications, please apply as they are looking to get this role filled asap. For further details on the role, please contact me at (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
THE MAIN RESPONSIBILITIES INCLUDE BEING THE EXTERNAL ESCALATION POINT FOR THE CUSTOMER SUPPORT DESK, PROVIDING FIRST-TIME FIXES WHERE POSSIBLE, AND PROVIDING IT AND SOFTWARE SUPPORT FOR THEIR BESPOKE SOFTWARE AND HARDWARE APPLICATIONS. THE SOFTWARE IS FOR PHARMACY MEDICINE DISPENSERS The role will be conducted from their office in Chorley + with some remote work. The Main Duties & Responsibilities for the Trainee IT Support Analyst To provide telephone support to the user base utilising remote access tools Logging and categorising incoming calls and emails within our CRM system Active involvement in the documenting and updating of our knowledgebase Raising jobs for Engineers and liaising with them Taking ownership of incidents and progressing them quickly and efficiently Documenting issues/problems and raising them to the 2nd line team Experience and skills required from the or the Trainee IT Support Analyst Good general IT skills Problem-solving attitude and aptitude Good communication skills both written and verbal Good problem-solving skills Ability to manage own workload effectively Excellent time management skills Attention to detail An ability to Take Ownership What We Can Offer to the Trainee IT Support Analyst Can offer you an excellent salary of 23,700 base salary, plus overtime (average 2,000) plus salary review to 25k basic Plus + Training and a genuine career path with an additional benefits package If you are interested in this role, then please APPLY ASAP and we will be in touch with further details
Apr 16, 2024
Full time
THE MAIN RESPONSIBILITIES INCLUDE BEING THE EXTERNAL ESCALATION POINT FOR THE CUSTOMER SUPPORT DESK, PROVIDING FIRST-TIME FIXES WHERE POSSIBLE, AND PROVIDING IT AND SOFTWARE SUPPORT FOR THEIR BESPOKE SOFTWARE AND HARDWARE APPLICATIONS. THE SOFTWARE IS FOR PHARMACY MEDICINE DISPENSERS The role will be conducted from their office in Chorley + with some remote work. The Main Duties & Responsibilities for the Trainee IT Support Analyst To provide telephone support to the user base utilising remote access tools Logging and categorising incoming calls and emails within our CRM system Active involvement in the documenting and updating of our knowledgebase Raising jobs for Engineers and liaising with them Taking ownership of incidents and progressing them quickly and efficiently Documenting issues/problems and raising them to the 2nd line team Experience and skills required from the or the Trainee IT Support Analyst Good general IT skills Problem-solving attitude and aptitude Good communication skills both written and verbal Good problem-solving skills Ability to manage own workload effectively Excellent time management skills Attention to detail An ability to Take Ownership What We Can Offer to the Trainee IT Support Analyst Can offer you an excellent salary of 23,700 base salary, plus overtime (average 2,000) plus salary review to 25k basic Plus + Training and a genuine career path with an additional benefits package If you are interested in this role, then please APPLY ASAP and we will be in touch with further details
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 16, 2024
Full time
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
Apr 16, 2024
Full time
We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a hybrid service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class hybrid service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Responsibilities: Operates as a point of escalation for the service desk. Supports the team with technical advice and customer service skills from any of the Client channels. Provides the information flow from other departments to support First Line Analysts Advises the team to upcoming changes to the systems and services. Uses experience to investigate escalated problems with basic SQL queries. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware along with a basic awareness of SQL. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. What you will get in return Profit share scheme Day off on your birthday Perkbox discounts Access to Employee Assistance Programme 25 days' holiday, plus bank holidays. Pension Plan and Life Insurance. Company incentives, access to discount schemes. Holidays increase after 2 and 5 years' service. Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'! Opportunity to expand your knowledge from an experienced, friendly team and progression Modern working environment in Manchester City Centre INDMANJ
We are excited to offer an opportunity for a Business Analyst to play a crucial role in ensuring effective communication, data exchange, and enhanced user experience across multiple platforms for a well-established Engineering firm situated in the vibrant and historic town of Monmouth. Role Overview: This new role in our clients business presents a unique opportunity to collaborate with various diverse sectors and will include continuous cleansing and management, ongoing management of our system security, you will be contributing to the financial strength of the company by operating in an efficient, effective manner to help achieve goals and targets. This role will also form part of the project team for the integration between the current hire desk system and the new accounting and CRM platforms. Key Duties & Responsibilities: Working with stakeholders to identify opportunities for process optimisation and efficiency enhancement. Gathering, review, and analyse business and industry data including KPIs, financial reports and other key metrics. Collaborating with the IT team to design and implement solutions that meet business needs. Supporting the Head of Finance with a data cleansing and process review of the current operational system, ensuring accuracy of record data and full procedural documentation. Designing and building future system enhancements once current state is fully supported. Skills & Experience Required: Key involvement in financial implementations in the past with the ability to educate and develop work processes across departments. Previous experience of working within a financial system change project. Strong understanding of business process modelling. Practical knowledge of Syrinx, Microsoft Dynamics - or similar Accounting and operational platforms. SQL, ODBC, Excel, PowerBI and data visualisation tools/techniques. Problem solver, effective communicator both written and verbal. A degree or equivalent in IT/Computer Science. Highly numerate and analytical with the ability to interpret and present data clearly. The ideal candidate will be a seasoned Business Analyst with good IT experience and working knowledge of Finance, ideally with previous experience of working within a financial system change project. We are willing to consider all applicants seeking this type of position both as a Fixed Term Contractor or Permanent basis. Summary: Position: Business Analyst Location: Monmouth Duration: Permanent Salary: £50,000 - £55,000 + Bonus - Contract Rates also available Hours: Full-Time Monday - Friday Start: Notice Dependant Apply: NOW
Apr 15, 2024
Full time
We are excited to offer an opportunity for a Business Analyst to play a crucial role in ensuring effective communication, data exchange, and enhanced user experience across multiple platforms for a well-established Engineering firm situated in the vibrant and historic town of Monmouth. Role Overview: This new role in our clients business presents a unique opportunity to collaborate with various diverse sectors and will include continuous cleansing and management, ongoing management of our system security, you will be contributing to the financial strength of the company by operating in an efficient, effective manner to help achieve goals and targets. This role will also form part of the project team for the integration between the current hire desk system and the new accounting and CRM platforms. Key Duties & Responsibilities: Working with stakeholders to identify opportunities for process optimisation and efficiency enhancement. Gathering, review, and analyse business and industry data including KPIs, financial reports and other key metrics. Collaborating with the IT team to design and implement solutions that meet business needs. Supporting the Head of Finance with a data cleansing and process review of the current operational system, ensuring accuracy of record data and full procedural documentation. Designing and building future system enhancements once current state is fully supported. Skills & Experience Required: Key involvement in financial implementations in the past with the ability to educate and develop work processes across departments. Previous experience of working within a financial system change project. Strong understanding of business process modelling. Practical knowledge of Syrinx, Microsoft Dynamics - or similar Accounting and operational platforms. SQL, ODBC, Excel, PowerBI and data visualisation tools/techniques. Problem solver, effective communicator both written and verbal. A degree or equivalent in IT/Computer Science. Highly numerate and analytical with the ability to interpret and present data clearly. The ideal candidate will be a seasoned Business Analyst with good IT experience and working knowledge of Finance, ideally with previous experience of working within a financial system change project. We are willing to consider all applicants seeking this type of position both as a Fixed Term Contractor or Permanent basis. Summary: Position: Business Analyst Location: Monmouth Duration: Permanent Salary: £50,000 - £55,000 + Bonus - Contract Rates also available Hours: Full-Time Monday - Friday Start: Notice Dependant Apply: NOW
DV Cleared SIEM/Incident SME Location: Northallerton/Corsham/Portsmouth Duration: 6 - 12 Months Rate to SSC: Market Rate MUST BE PAYE THROUGH UMBRELLA Role Description: The Cyber Defence Analyst will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Maintain a baseline of system security according to latest threat intelligence and evolving trends. Participate in root cause analysis of incidents in conjunction with engineers across the enterprise. Provide Subject Matter Expertise (SME) on a broad range of information security standards and best practices. Offer strategic and tactical security guidance including valuation requirement of technical controls. Be part of the CRM process Liaise with the SOC engineers to maintain up-to-date dashboards of security alerts, to allow the organisation to better respond to an incident. Document, validate and create operational processes and procedures to help develop the SOC. Assist in identifying, prioritising, and coordinating the protection of critical cyber defence infrastructure and key resources. Build, install, configure, and test dedicated cyber defence hardware. Support Junior Analysts to manage SOC systems. Previous experience of Enterprise ICS/network architectures and technologies Experience and knowledge of SIEM solutions; having the ability to identify use cases and their creation, their deployment and tuning. Experience as a mentor/coach to Junior Analysts Your profile Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Skilled in using virtualisation software. Knowledge of key security frameworks (eg ISO, NIST 800-53, 800-171, 800-172, C2M2) Excellent communication skills Experience of writing Defence/Government documentation Desirable Qualifications: Broad Spectrum Cyber Course (SANS SEC401 or SEC501 or equivalent) SIEM Design, Architecture and Analyst Course (SANS SEC455 or SEC555 or equivalent) Advanced Analyst Course (SANS SEC503 or equivalent)
Apr 15, 2024
Contractor
DV Cleared SIEM/Incident SME Location: Northallerton/Corsham/Portsmouth Duration: 6 - 12 Months Rate to SSC: Market Rate MUST BE PAYE THROUGH UMBRELLA Role Description: The Cyber Defence Analyst will join a growing security team responsible for designing, delivering and maintaining operational cybersecurity capabilities. Conducting pro-active, risk-based, protective monitoring on priority C4IS/networks to identify internal and external cyber-threats/attacks. This position involves a broad range of skills, including the development and mentoring of Junior Analysts, monitoring networks to actively remediate unauthorised activities. Your role Develop and integrate security event monitoring and incident management services. Respond to security incidents as they occur as part of an incident response team. Implement metrics and dashboards to give visibility of the Enterprise infrastructure. Use of the SOAR platform to assist with playbook automation and case management capabilities to streamline team processes and tools. Produce documentation to ensure the repeatability and standardisation of security operating procedures. Develop additional investigative methods using the SOC's software toolsets to enhance recognition opportunities for specific analysis. Maintain a baseline of system security according to latest threat intelligence and evolving trends. Participate in root cause analysis of incidents in conjunction with engineers across the enterprise. Provide Subject Matter Expertise (SME) on a broad range of information security standards and best practices. Offer strategic and tactical security guidance including valuation requirement of technical controls. Be part of the CRM process Liaise with the SOC engineers to maintain up-to-date dashboards of security alerts, to allow the organisation to better respond to an incident. Document, validate and create operational processes and procedures to help develop the SOC. Assist in identifying, prioritising, and coordinating the protection of critical cyber defence infrastructure and key resources. Build, install, configure, and test dedicated cyber defence hardware. Support Junior Analysts to manage SOC systems. Previous experience of Enterprise ICS/network architectures and technologies Experience and knowledge of SIEM solutions; having the ability to identify use cases and their creation, their deployment and tuning. Experience as a mentor/coach to Junior Analysts Your profile Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain frameworks Skilled in maintaining Microsoft directory services. Skilled in using virtualisation software. Knowledge of key security frameworks (eg ISO, NIST 800-53, 800-171, 800-172, C2M2) Excellent communication skills Experience of writing Defence/Government documentation Desirable Qualifications: Broad Spectrum Cyber Course (SANS SEC401 or SEC501 or equivalent) SIEM Design, Architecture and Analyst Course (SANS SEC455 or SEC555 or equivalent) Advanced Analyst Course (SANS SEC503 or equivalent)
Software Support Analyst Ashford, Kent Salary: £23k - £28k DOE Are you experienced in providing software support with a focus on customer satisfaction? Maybe you have some experience in Bookkeeping and Accounts and are now looking for a role where you can use your problem solving and technical skills? Interested in applying your problem-solving skills and technical knowledge to improve software user experiences? Our client is a reputable reseller of accounting, business, and payroll software, they are now looking to expand their team with the addition of a Software Support Analyst. This role is essential in offering vital support to customers using their ERP (Enterprise Resource Planning) software products. Duties Be the first point of contact for customers, addressing support queries via calls and emails. Solve issues through telephone, email, or remote access, always aiming to ensure customer satisfaction. Log and prioritise support requests, follow up on user issues to identify software improvements or bugs. Install upgrades/patches, contributing to the continuous enhancement of the software. Record details of actions taken and advice provided, ensuring accurate documentation is maintained. Help in documenting procedures to improve the support process. Requirements A customer-friendly attitude, patience, and the ability to work well under pressure. Strong analytical, communication, organisational, and problem-solving skills. Proficiency in MS Office, especially Excel, and the Windows operating system. Previous experience with accounting, payroll, ERP, or CRM software is valued (though full training will be provided). A full, UK driving licence. While not essential, the following would be advantageous: Experience in a support or customer service role. Bookkeeping experience or qualifications, such as AAT. If you're ready for a role that challenges and rewards in equal measure, including a unique extra day off bi weekly and career advancement in a supportive, close knit team and you are keen to grow with a company that values your contributions, this Software Support Analyst role could be the perfect fit. Apply now to join their team.
Apr 15, 2024
Full time
Software Support Analyst Ashford, Kent Salary: £23k - £28k DOE Are you experienced in providing software support with a focus on customer satisfaction? Maybe you have some experience in Bookkeeping and Accounts and are now looking for a role where you can use your problem solving and technical skills? Interested in applying your problem-solving skills and technical knowledge to improve software user experiences? Our client is a reputable reseller of accounting, business, and payroll software, they are now looking to expand their team with the addition of a Software Support Analyst. This role is essential in offering vital support to customers using their ERP (Enterprise Resource Planning) software products. Duties Be the first point of contact for customers, addressing support queries via calls and emails. Solve issues through telephone, email, or remote access, always aiming to ensure customer satisfaction. Log and prioritise support requests, follow up on user issues to identify software improvements or bugs. Install upgrades/patches, contributing to the continuous enhancement of the software. Record details of actions taken and advice provided, ensuring accurate documentation is maintained. Help in documenting procedures to improve the support process. Requirements A customer-friendly attitude, patience, and the ability to work well under pressure. Strong analytical, communication, organisational, and problem-solving skills. Proficiency in MS Office, especially Excel, and the Windows operating system. Previous experience with accounting, payroll, ERP, or CRM software is valued (though full training will be provided). A full, UK driving licence. While not essential, the following would be advantageous: Experience in a support or customer service role. Bookkeeping experience or qualifications, such as AAT. If you're ready for a role that challenges and rewards in equal measure, including a unique extra day off bi weekly and career advancement in a supportive, close knit team and you are keen to grow with a company that values your contributions, this Software Support Analyst role could be the perfect fit. Apply now to join their team.
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
Apr 15, 2024
Full time
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
Data Analyst and Insights Manager We are looking for an experienced Data Analyst & Insight Manager to join one of the top NHS charities in the country. Position: Data Analyst & Insight Manager Location: Cambridge/Hybrid- office based 2-3 days a week. Contract: Permanent, full time, 37.5 hours per week Salary: £40-£45k per annum plus excellent benefits About the role: As Data Analyst & Insights Manager you will be responsible for analysing the charities data, generating clear reports and dashboards, and recommending insights from that data and analysis that can help them drive fundraising and marketing performance. You will work closely with the senior leadership team to shape strategy and organisational KPIs, evaluate and report on activities effectively, and advise on data analysis, database management, and data protection. Working with colleagues you will support how they collect, manage and use data to achieve the charities ambitions. Key responsibilities include: Develop and maintain reports and dashboards that support teams across the charity. Lead on communicating and interpreting the insights gained from data analytics, helping present this back to stakeholders as recommendations, and working with colleagues to support understanding of how to implement those recommendations. Delivery of actionable and highly effective supporter analysis, reports, dashboards, statistical models and campaign analysis to inform evidence-based decision making. Responsible for managing and developing the CRM database so that it meets existing and future needs and reviewing and making recommendations for further development on an ongoing basis. Responsible for ensuring best practice use of the CRM and other databases across the charity through effective training, user-guides, and other tools, and the development of clear processes and procedures. You will work across the organisation to ensure their databases are managed effectively and integrated with other systems where possible to achieve efficient processes and excellent supporter experiences. Responsible for developing a data strategy for the charity, with a clear roadmap, that builds capacity and capability around collecting, analysing, managing, and using data to support the organisation's strategy and ambitions. You will act as the charity's data protection lead, ensuring colleagues are compliant with data protection legislation. Dealing with internal and external stakeholders, you will be a strong and confident communicator. Other roles you may have experience of could include: Data Analyst, Data Insight Manager, Data Manager, Database Manager, Data Operations Manager, Fundraising and Communications Manager, Data Capability Manager, Analytics and Insights Manager, Data Product Manager, Data Specialist, Data Insights Analyst, etc.
Apr 15, 2024
Full time
Data Analyst and Insights Manager We are looking for an experienced Data Analyst & Insight Manager to join one of the top NHS charities in the country. Position: Data Analyst & Insight Manager Location: Cambridge/Hybrid- office based 2-3 days a week. Contract: Permanent, full time, 37.5 hours per week Salary: £40-£45k per annum plus excellent benefits About the role: As Data Analyst & Insights Manager you will be responsible for analysing the charities data, generating clear reports and dashboards, and recommending insights from that data and analysis that can help them drive fundraising and marketing performance. You will work closely with the senior leadership team to shape strategy and organisational KPIs, evaluate and report on activities effectively, and advise on data analysis, database management, and data protection. Working with colleagues you will support how they collect, manage and use data to achieve the charities ambitions. Key responsibilities include: Develop and maintain reports and dashboards that support teams across the charity. Lead on communicating and interpreting the insights gained from data analytics, helping present this back to stakeholders as recommendations, and working with colleagues to support understanding of how to implement those recommendations. Delivery of actionable and highly effective supporter analysis, reports, dashboards, statistical models and campaign analysis to inform evidence-based decision making. Responsible for managing and developing the CRM database so that it meets existing and future needs and reviewing and making recommendations for further development on an ongoing basis. Responsible for ensuring best practice use of the CRM and other databases across the charity through effective training, user-guides, and other tools, and the development of clear processes and procedures. You will work across the organisation to ensure their databases are managed effectively and integrated with other systems where possible to achieve efficient processes and excellent supporter experiences. Responsible for developing a data strategy for the charity, with a clear roadmap, that builds capacity and capability around collecting, analysing, managing, and using data to support the organisation's strategy and ambitions. You will act as the charity's data protection lead, ensuring colleagues are compliant with data protection legislation. Dealing with internal and external stakeholders, you will be a strong and confident communicator. Other roles you may have experience of could include: Data Analyst, Data Insight Manager, Data Manager, Database Manager, Data Operations Manager, Fundraising and Communications Manager, Data Capability Manager, Analytics and Insights Manager, Data Product Manager, Data Specialist, Data Insights Analyst, etc.
Director, Digital Lead Gen & Prospect Acquisition page is loaded Director, Digital Lead Gen & Prospect Acquisition Apply locations United Kingdom - London United Kingdom - Virtual time type Full time posted on Posted 9 Days Ago job requisition id J-66077 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. We're looking to add an acquisition marketing leader to our Global Performance Marketing team. If you're passionate about travel, making connections, working with others, and providing a world-class experience for our customers, you might be perfect for our team. This role sits within the larger American Express Global Business Travel (Amex GBT) Global Marketing Team. We pride ourselves on authentic leadership, serving our customers around the world and delivering excellence in everything we do. We are on a transformation journey with customer centricity at the heart, leveraging data, technology, and creative excellence to deliver an outstanding connection with clients of all sizes. The Director will be responsible for driving the growth of our customer base through strategic lead generation and prospect acquisition initiatives. This critical leadership role requires a deep understanding of B2B marketing strategies, a proven track record of successful lead generation campaigns, and the ability to lead a high-performing team. You will collaborate closely with cross-functional teams to develop and oversee execution of comprehensive lead generation campaigns that align with the company's overall growth objectives within the SME space. What You'll Do: 1.Lead Generation Strategy: Develop and oversee execution of a comprehensive lead generation strategy that includes identifying target audiences, leveraging buyer personas, and defining/optimizing lead acquisition channels, including Paid Media, Paid Content, and Account-Based Marketing (ABM) efforts. 2.Team Leadership: Manage and lead a team of marketing professionals, including channel managers, campaign managers, and data analysts, fostering a high-performance culture and ensuring the team's targets are met. 3.Prospect Acquisition & Nurture: Identify and establish channels and programs to nurture high-quality prospects through the pipeline. Evaluate and manage relationships with third-party vendors and agencies when necessary. 4.Data Analysis: Utilize data-driven insights to continuously refine lead generation strategies, monitor performance metrics, and optimize conversion rates. 5.Content and Campaign Development: Oversee the development of engaging content and marketing campaigns to attract, nurture, and convert leads through various marketing channels, including digital, social, email, and events. 6.Technology and Tools: Partner with Marketing Operations team to evaluate, implement & utilize the martech stack and automation systems to streamline lead generation processes and enhance efficiency. 7.Budget Management: Develop and manage the budget for lead generation and prospect acquisition activities, ensuring efficient allocation of resources and ROI measurement. 8.Cross-functional Collaboration: Collaborate closely with sales, product, brand, and other departments to align lead generation efforts with the company's brand strategy, sales goals, and product roadmap. 9.Market Research: Stay informed on industry trends, competitive landscapes, and emerging technologies to adapt lead generation strategies accordingly. What We're Looking For: •Bachelor's degree in marketing, business, or a related field (Master's degree preferred). •Proven experience in a leadership role in B2B lead generation & prospect acquisition. •Strong understanding of marketing automation tools, CRM systems, and analytics. •Exceptional strategic thinking and problem-solving skills. •Excellent communication, negotiation, and relationship-building abilities. •Proficiency in data analysis and performance measurement. •Ability to lead, mentor, and inspire a team. •Experience in budget management and resource allocation. •Results-driven mindset with a focus on achieving and exceeding targets. Location United Kingdom - London The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Apr 15, 2024
Full time
Director, Digital Lead Gen & Prospect Acquisition page is loaded Director, Digital Lead Gen & Prospect Acquisition Apply locations United Kingdom - London United Kingdom - Virtual time type Full time posted on Posted 9 Days Ago job requisition id J-66077 Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. We're looking to add an acquisition marketing leader to our Global Performance Marketing team. If you're passionate about travel, making connections, working with others, and providing a world-class experience for our customers, you might be perfect for our team. This role sits within the larger American Express Global Business Travel (Amex GBT) Global Marketing Team. We pride ourselves on authentic leadership, serving our customers around the world and delivering excellence in everything we do. We are on a transformation journey with customer centricity at the heart, leveraging data, technology, and creative excellence to deliver an outstanding connection with clients of all sizes. The Director will be responsible for driving the growth of our customer base through strategic lead generation and prospect acquisition initiatives. This critical leadership role requires a deep understanding of B2B marketing strategies, a proven track record of successful lead generation campaigns, and the ability to lead a high-performing team. You will collaborate closely with cross-functional teams to develop and oversee execution of comprehensive lead generation campaigns that align with the company's overall growth objectives within the SME space. What You'll Do: 1.Lead Generation Strategy: Develop and oversee execution of a comprehensive lead generation strategy that includes identifying target audiences, leveraging buyer personas, and defining/optimizing lead acquisition channels, including Paid Media, Paid Content, and Account-Based Marketing (ABM) efforts. 2.Team Leadership: Manage and lead a team of marketing professionals, including channel managers, campaign managers, and data analysts, fostering a high-performance culture and ensuring the team's targets are met. 3.Prospect Acquisition & Nurture: Identify and establish channels and programs to nurture high-quality prospects through the pipeline. Evaluate and manage relationships with third-party vendors and agencies when necessary. 4.Data Analysis: Utilize data-driven insights to continuously refine lead generation strategies, monitor performance metrics, and optimize conversion rates. 5.Content and Campaign Development: Oversee the development of engaging content and marketing campaigns to attract, nurture, and convert leads through various marketing channels, including digital, social, email, and events. 6.Technology and Tools: Partner with Marketing Operations team to evaluate, implement & utilize the martech stack and automation systems to streamline lead generation processes and enhance efficiency. 7.Budget Management: Develop and manage the budget for lead generation and prospect acquisition activities, ensuring efficient allocation of resources and ROI measurement. 8.Cross-functional Collaboration: Collaborate closely with sales, product, brand, and other departments to align lead generation efforts with the company's brand strategy, sales goals, and product roadmap. 9.Market Research: Stay informed on industry trends, competitive landscapes, and emerging technologies to adapt lead generation strategies accordingly. What We're Looking For: •Bachelor's degree in marketing, business, or a related field (Master's degree preferred). •Proven experience in a leadership role in B2B lead generation & prospect acquisition. •Strong understanding of marketing automation tools, CRM systems, and analytics. •Exceptional strategic thinking and problem-solving skills. •Excellent communication, negotiation, and relationship-building abilities. •Proficiency in data analysis and performance measurement. •Ability to lead, mentor, and inspire a team. •Experience in budget management and resource allocation. •Results-driven mindset with a focus on achieving and exceeding targets. Location United Kingdom - London The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement . What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Technical Support - Field based £28,000 - £32,000 EdTech Remote We are looking for a Support Technician to join our client's award-winning EdTech company to provide technical support technology rollouts and delivering great service to customers across the South West.Your primary duty will be delivering service roll outs and working with a range of technical and non-technical customers, so you'll have a friendly communicative approach that works for both. You'll be provided with a vehicle to perform the role. Key responsibilities: Provide IT services for multiple levels of clients Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRM What we're looking for: 2 or more years of experience of a similar role in IT Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V. TCP/IP, DNS, DHCP, VPN, & VLAN. Azure Cloud Services and Microsoft Active Directory. Mobile Device Management IBM Mass360, Sophos Mobile Control, VMWare Airwatch, Microsoft Intune Backup software (Arcserve, Veeam) What's on offer: Starting basic salary of £28,000 - £32,000. Company Vehicle Family friendly and inclusive environment Work with global thought leaders and grow your career in an ambitious and dynamic environment
Apr 15, 2024
Full time
Technical Support - Field based £28,000 - £32,000 EdTech Remote We are looking for a Support Technician to join our client's award-winning EdTech company to provide technical support technology rollouts and delivering great service to customers across the South West.Your primary duty will be delivering service roll outs and working with a range of technical and non-technical customers, so you'll have a friendly communicative approach that works for both. You'll be provided with a vehicle to perform the role. Key responsibilities: Provide IT services for multiple levels of clients Manage phone calls, emails and communication with all levels Delivering high levels of customer experience for IT solutions Manage customer expectations professionally and honestly Effective and accurate management of incidents within the CRM What we're looking for: 2 or more years of experience of a similar role in IT Windows experience with working experience in alternative tech such as iOS, MacOS, ChromeOS Working knowledge of supporting virtualization technologies i.e VMware or Hyper-V. TCP/IP, DNS, DHCP, VPN, & VLAN. Azure Cloud Services and Microsoft Active Directory. Mobile Device Management IBM Mass360, Sophos Mobile Control, VMWare Airwatch, Microsoft Intune Backup software (Arcserve, Veeam) What's on offer: Starting basic salary of £28,000 - £32,000. Company Vehicle Family friendly and inclusive environment Work with global thought leaders and grow your career in an ambitious and dynamic environment