Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Mar 01, 2024
Full time
Opportunity
We have a great opportunity for a C# .NET Software Developer to join our fantastic Power software development team based in Cambridge.
GMSL
GMSL is the market-leading provider of 24/7 energy portfolio management services and software in Europe and plays a vital role in the energy business. We have unparalleled expertise in the industry, built up over 25 years of operating in energy markets throughout Europe.
Our software is used by some of the largest energy companies in the world and is developed using our unique operations experience, giving us clear insight into our customers’ needs.
We have a fantastic team of people and have a well-developed human-centred understanding of how to develop software, so this is a great opportunity for someone who wants to join a friendly, small and highly technical team where you can have a real impact.
The role
You will be embedded as a full-stack developer in one of our small agile development teams. You will collaborate alongside the product owner, tester and other developers to develop features for PowerTrak, one of our leading software products.
Our view of agile software development is inspired by eXtreme Programming rather than Scrum. We focus more on the technical practices that enable agility, such as TDD, Pair Programming, SOLID, Simple Design etc. but we do find some of the rituals useful, such as Daily Stand-ups and Retrospectives.
The product
PowerTrak is a web application that provides comprehensive coverage of the European power markets, enabling users to schedule trades and crossborder flows from the UK down to Italy. PowerTrak is used in-house by the GMSL operations team to provide power scheduling services to a wide variety of customers including large banks, energy and trading companies. It is also licenced by customers who use it within their own operations teams.
The technology
PowerTrak uses a variety of technology, so any experience of the following would be great:
C#
.NET Core (MVC, RESTful Web APIs, dependency injection)
SQL Server, Entity Framework
HTML, CSS, jQuery
Your skills
You will be the sort of person who enjoys getting things done.
You will need to be great at thinking logically, but also laterally.
You must be able to communicate your thoughts well.
You should enjoy collaborating with others and relish solving challenging problems.
Your experience
You will have a minimum of five years development experience using C# & .NET in a commercial environment.
Experience of enterprise product development would be particulalry relevant to our business.
You will be comfortable working in an agile environment. Experience of any eXtreme Programming practices that are key to being agile, such as TDD, Pair Programming, SOLID, Simple Design would also be beneficial.
Salary
Salary will be reflective of your level of experience.
Location Cambridge – Hybrid (2-3 days a week in office)
Job type Permanent
Hours Mon-Fri, 37.5 hours per week
All our teams spend at least one day a week in the office and this role requires 2-3 days a week in office, so you need to be based within easy travel to Cambridge
Benefits
Our benefits include:
Annual bonus scheme
Company pension scheme (6% employer contribution)
25 days’ holiday
Private health care
Flexible working hours and remote working
Casual dress and a relaxed environment
Employee assistance program
Loyal service award
Cycle to Work scheme
Fresh fruit and great coffee
Free access to Cambridge University Botanic Gardens
Monthly team pub lunches
Working at GMSL
We are a small team. We have around 30 people in our software team, so even though we are a part of a company of around 100 people overall, the software team has retained a small team “startup” feel. Your colleagues will be from a wide variety of backgrounds – we encourage diversity, openness and gender equality.
We value the long-term. The success and stability that comes from 25+ years’ experience in software development means we value the long-term in terms of software development and the development of our people.
We empower teams and individuals. Teams are empowered to own their products. Individuals are empowered to make meaningful contributions at every level.
We are agile. We develop using an agile approach, which focuses on our ability to respond to change. We broadly follow XP practices, but we take a pretty pragmatic view about this. We adapt our processes to support the context, rather than follow a standard rigid process for all situations. We trust the teams who do the work to decide how best to do it.
We strive to make GMSL a great place to work. The management team are friendly, approachable and care personally about the people on their team. Managers consider the people on their team as the first priority and take our people’s personal situations into account in decision-making wherever they can.
We are flexible. Our teams typically work at least one day a week in our office in Cambridge, and the rest of the time working from home. We also have a day a month where the whole software department come in and we all go to the pub for lunch. Hours are flexible and are based on the needs of the team.
How to apply
Simply email us your CV and covering letter to recruit@gmsl.co.uk.
We will only consider people with a valid UK work permit.
GMSL have a responsibility to ensure that all employees are eligible to live and work in the UK, proof of right to work in the UK will be requested prior to employment.
Salary depends on your level of experience.
Recruitment Agencies
We are not currently accepting recruitment agency applications, we’ll be in touch if we need you to help us. Thanks for your understanding.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Jun 12, 2022
Full time
Job Summary:
The Security Systems Support Engineer (SSE) is an embedded role, with one of Pinkerton's largest clients (Fortune 500 company). The SSE will on a day-to-day basis, manage and maintain a strong working relationship with internal and external stakeholders to ensure the timely triaging, escalation, resolution, and coordination of all activities relating to the enterprise electronic security system to minimize system downtime.
The Engineer provides reactive (including out of hours on call) first-line technical support to service requests with remote diagnosis and resolution of system faults and proactively monitors the health of all security systems and devices. This position can be based anywhere (remote) within the United Kingdom.
Essential Functions:
Represent Pinkerton's core values of integrity, vigilance, and excellence.
Maintain currency (working practices, risk, threat, regulatory, standards, technology) to ensure the delivery of the essential skills of the role.
Maintain accurate, up to date trackers/reporting tools and provide daily, weekly, and monthly reporting metrics.
Mitigate any associated risks and develop (with the appointed installation provider) a coordinated project schedule/plan.
Monitor the various email security support aliases, triage, prioritise, and respond within the agreed response times.
Ensure all faults are captured accurately in the tracker ticketing system.
Provide remote investigation, first line support of all security systems, with escalations to appropriate resources.
Provide first line support to the Security Operations Centre's for all reported security system issues, escalating accordingly after triage.
Provide first line diagnostics of system issues prior to call outs being raised with the security vendor.
Following first line review and diagnostics of any security system faults, provide supporting information of the issue to the security vendor to enable them to provide a costing for site attendance or to expediate a quicker resolution provides estimated cost based upon the approved ROM calculator.
Obtain confirmation from the business owner of related break-fix costs and once approved provide purchase order confirmation to the point of contact or the security vendor and instruct to attend site.
Record and keep updated the break-fix call out log tracking and ticketing system at all stages, so it reflects the latest status of the call out/issue. This will include escalation, update, rectification notes, financials, and any associated correspondence.
Coordinate any works and site visits relating to the security systems with other parties and stakeholders on site following their processes as required.
Support with the coordination and oversee the execution of the planned preventative maintenance delivery by approved security vendors and validate their work in accordance with the clients' expectations.
Review any remediation proposal provided by the approved security vendors to ensure suitability prior to submittal for client for approval.
Escalate any concerns which impact on the security systems' performance to the EMEA Supplier Manager.
Perform routine daily, weekly, and monthly spot checks on the systems to verify their correct operations and where required provide reports.
Conduct signal review - using the site signal trace – identify any items in the system tree that need review and provide a detailed breakdown of each devices reported activity along with any devices needing special attention.
Support the EMEA Supplier Manager with managing the EMEA approved security device/vendor list by providing feedback and input on supplier/device performance with recommendations for areas of improvement.
Contribute to the development and continual improvement of the EMEA regional specific standards, processes and supporting documentation. Ensure all processes are optimized and continually aligned to the client requirements.
All other duties assigned.
Education, Experience, and Certifications:
Bachelor's degree and five or more years of experience gained in an engineering capacity of installing, servicing, commissioning, technical support role, managing the deployment of standalone and integrated physical electronic security systems.
Competencies:
Thorough understanding of IT principles and practices.
Good understanding of enterprise security in a business environment.
Solid understanding of security operations, design, and systems integration.
Understanding of security systems Analog and IP CCTV, Access Control, Intrusion – intimate knowledge of Lenel, Milestone and Galaxy are desirable but the ability to learn these systems is critical.
Knowledge of local code/regulation/legislation knowledge for EMEA is desirable.
Able to take accountability and ownership of issues, actions, decisions, and outcomes.
Adaptable to work variations while ensuring on-going performance effectiveness.
Pinkerton is an equal opportunity employer and provides equal opportunity to all applicants for all positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status or any protected status by local, state, federal or country-specific law.
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
May 09, 2022
Full time
Overview: We are looking for an ambitious and energetic Business Development Manager in order to grow our UK Business by promoting our (SaaS) products to generate sales.
Location: Remote with travel to clients locations and in person meetings (if required)
Hours: 40 Hours a week, Flexible schedule
Reporting to : Chief Operation Officer
Number of Positions: 4
This is a permanent, full-time position with a competitive salary and high OTE potential (details below)
Employer Profile:
Osmosys is a client centric IT services company that focuses on delivering innovative and tangible solutions that add value to our clients’ business. Established in 2004, Osmosys has supported a wide variety of Clients globally. As a Microsoft Gold Partner and with 125+ skilled employees, we pride ourselves on offering exceptional consultancy and customer service to ensure that we scope and design solutions that will add tangible benefits to our clients’ business both in the short and long-term.
Working with our Business Partners, we have expanded into new countries and regions around the world, delivering solutions for a variety of real world and business challenges.
We are now looking to expand our presence in the UK and are looking for a Sales and Business Development professional to join our team.
Job Purpose:
With a chance to join a company experiencing Phenomenal Growth and Success, the BDM will focus on selling our software solutions and ensure prospects are aware of the USPs, added value and benefits of choosing Osmosys.
The focus will be to sell our mobile/SaaS-based product, www.incidentreporter365.com and it’s variants across various industries, including, but not limited to, warehouses, packaging, food, property management, recycling, manufacturing, social care in the UK market.
Key Responsibilities:
Responsible for the end-to-end sales process, from prospecting and giving demonstrations to negotiating and closing with a focus on, but not limited to:
This is a new business hunting role. There are no account management duties for this role
Helping to progress deals through the sales pipeline to closure
Setting up and running sales campaigns to target prospects
Working with marketing to create or update relevant content assets as needed
Keeping records of subscriptions to help with billing, invoicing and renewals
Researching specific target markets, verticals and companies to identify prospects
Achieving goals and revenue targets, with the vision to see growth opportunities
Limited travel to meet prospects, although mainly video calling in the current environment
Work with offering managers to expand the brand/product into new markets
Form strong relationships with key customers, and Identify areas of growth for SaaS and assigned products sets
Prepare and promote sales briefings and presentations for SaaS and assigned products
Attending conferences, meetings, and industry events to showcase our products
Support NPI launches relevant to our product offerings
Maintain a close and regular view of market conditions for the brand/product
Any other reasonable duties that may be required.
Essential Candidate Requirements:
Experience in product selling, marketing, or related fields
Strong selling skills with a high level of personal belief and passion
Good planning, organizational and problem-solving skills
Ability to work under pressure and against tight timelines
Ability to flourish with minimal guidance, be proactive and handle uncertainties
Ability to leverage digital marketing channels to increase product awareness
Timely production of regular and ad hoc sales reports, keeping up to date with market changes, developments, new products and competitor awareness
Completion of customer activities and the updating of sales pipeline using the Osmosys CRM system
Experience of and gravitas consistent with selling to decision makers
Experience and knowledge in working with software solutions, added value services, managed services with a consultative approach
Must be highly organised and able to manage multiple projects at once
Candidate must have strong presentation and writing skills in addition to ideally having technical knowledge
Must have knowledge of Microsoft Word, Excel, and PowerPoint, CRM systems and Sales order processes
Able to build relationships, understand client needs and provide a solution
Can provide a detailed overview of targets hit, achievements, KPIs and breakdown of responsibilities
Desired Skills, Experience & Qualifications:
Business development experience with remote working capabilities
A degree in a relevant field is preferred but not essential
The ability to work in a fast-paced environment where flexibility is essential
Enjoys taking the initiative while seeking advice and support where appropriate
Must be a self-starter, with a genuine drive to achieve/exceed targets and expectations
Actively seeks out continuous self-development, broadening knowledge and experience
Experience within Health and Safety and/or Manufacturing environments is an added bonus
We Offer:
We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
A culture that fosters inclusion, diversity and innovation
Company Laptop and Phone
If this is your dream role, then we'd love to hear from you.
Compensation Structure:
This role comes with a competitive basic annual salary in the range of £ 32000 – £ 45000 (depending on experience).
Additional pay: Attractive, uncapped commission structure designed to deliver on-target earnings (OTE)
Bonus scheme
Commission pay (uncapped)
Performance bonus
Yearly bonus
Commission details will be shared during the interview process
Benefits:
Other benefits include:
Four weeks' annual leave (plus bank holidays)
Company pension
Flexible schedule
Referral programme
.
Join one of the UK's leading Radio and Critical Communications organisations. My client, who provides market-leading radio communication solutions from a single-site, to fully integrated multi-site solutions, is seeking a seasoned Pre-sales Engineer to support further growth. Responsibilities: Assist Account Managers and Customer Advocates with technical pre-sales and scoping of solutions. Price up designs using calculation sheets for internal use. Provide support to project managers/engineers regarding projects and technical interface including the creation of project plans. Conduct site surveys and complete scope of works documentation. Technical configuration and pricing solutions. Assist Account Managers in sales opportunities. Provide a technical overview at sales meetings i.e. new kit, features etc. Provide technical documentation and diagrams to sales team and customers. Provide technical input to the design of the solution including licensing. Conduct customer presentations and demonstrations. Essential: RF Knowledge including RF design, antenna systems and site methods. Experience with all leading radio manufacturers i.e. Motorola and Hytera IP network knowledge. Excellent understanding of the Radio marketplace and solutions Strong Radio background would be advantageous. Proficient ICT skills including Microsoft Office suite. Reliable, responsible, well organised self-starter. Able to master new technologies quickly and effectively. Excellent presentation skills. Excellent proposal writing skills. Good interpersonal skills. Ability to maintain good relationships with Sales, Project Management and Engineering team. Ability to obtain Security Clearance Ability to obtain a DBS Check
Apr 18, 2024
Full time
Join one of the UK's leading Radio and Critical Communications organisations. My client, who provides market-leading radio communication solutions from a single-site, to fully integrated multi-site solutions, is seeking a seasoned Pre-sales Engineer to support further growth. Responsibilities: Assist Account Managers and Customer Advocates with technical pre-sales and scoping of solutions. Price up designs using calculation sheets for internal use. Provide support to project managers/engineers regarding projects and technical interface including the creation of project plans. Conduct site surveys and complete scope of works documentation. Technical configuration and pricing solutions. Assist Account Managers in sales opportunities. Provide a technical overview at sales meetings i.e. new kit, features etc. Provide technical documentation and diagrams to sales team and customers. Provide technical input to the design of the solution including licensing. Conduct customer presentations and demonstrations. Essential: RF Knowledge including RF design, antenna systems and site methods. Experience with all leading radio manufacturers i.e. Motorola and Hytera IP network knowledge. Excellent understanding of the Radio marketplace and solutions Strong Radio background would be advantageous. Proficient ICT skills including Microsoft Office suite. Reliable, responsible, well organised self-starter. Able to master new technologies quickly and effectively. Excellent presentation skills. Excellent proposal writing skills. Good interpersonal skills. Ability to maintain good relationships with Sales, Project Management and Engineering team. Ability to obtain Security Clearance Ability to obtain a DBS Check
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Apr 18, 2024
Full time
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Director, Digital & Technology Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle. The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications. Responsibilities Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects Support resolution of technology challenges and roadblocks and decision making. Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively. Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality. Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders. Support organization and set-up of technology demonstrations and pricing proposals. Develop and refine user stories, testing and validation of applications using defined guidelines and tools. Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues. Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps. Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests. Responds to client and CBRE Account inquiries and escalations involving technology. Interacts with clients, internal and external, acting as a liaison between business and technology teams Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed. Able to support 24x7 global support calls and presentations. Person Specification Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred. Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports. Equal Opportunities We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Senior People Ops Manager Location: Remote/ London/ Portsmouth Salary: 45,000 - 50,000 The Senior People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies and working methods to function effectively. To work with the Consulting Services Director and other line managers to undertake objective setting for all members of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding performance related issues of their teams. Ensure Consulting Services Director is informed and updated on all performance related issues. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Ensure alignment with the HR training request process and proactively monitor and assure required certifications are in place to enable the business to maintain vendor accreditations that align with business strategy. To undertake regular 1:1's with direct report consisting of both consultants and line managers. Ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Undertake and own resourcing planning for Consulting (CI&S) team in conjunction with Service Management Office. Provide insight to Consulting Director & Practice leads. Monitor and provide insights & reporting on Consulting (CI&S) resources to Consulting Director as requested. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with Director) as well as ensuring that any ad-hoc absences, or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training / updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 18, 2024
Full time
Senior People Ops Manager Location: Remote/ London/ Portsmouth Salary: 45,000 - 50,000 The Senior People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. This is a hybrid role in the UK, with travel to company sites as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies and working methods to function effectively. To work with the Consulting Services Director and other line managers to undertake objective setting for all members of the Consulting Services (CI&S) team. Work to monitor in accordance with the Performance Review cycle those resources in scope of the line management team. Ensure all allocated resources are operating to the required level. Manage any performance issues for your team and support other line managers regarding performance related issues of their teams. Ensure Consulting Services Director is informed and updated on all performance related issues. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Ensure alignment with the HR training request process and proactively monitor and assure required certifications are in place to enable the business to maintain vendor accreditations that align with business strategy. To undertake regular 1:1's with direct report consisting of both consultants and line managers. Ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Undertake and own resourcing planning for Consulting (CI&S) team in conjunction with Service Management Office. Provide insight to Consulting Director & Practice leads. Monitor and provide insights & reporting on Consulting (CI&S) resources to Consulting Director as requested. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with Director) as well as ensuring that any ad-hoc absences, or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training / updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
People Operations Manager Location: Remote/London/Portsmouth Salary: 38,000 - 44,000 The People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. They will report to the Senior People Ops Manager. This is a hybrid role in the UK, with travel to sites in either Central London or Portsmouth as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of all resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies, and working methods to function effectively. To undertake objective setting for all members of the Consulting Services (CI&S) team and then to work in a matrix structure with the Practice Leads to monitor in accordance with the Performance Review cycle. Ensure all team members are operating to the required level and manage any escalations regarding performance-related issues in association with Senior People Operations Manager and CSD. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Work with Practice Leads/Vendor Management to ensure appropriate technical training and certifications are in place to enable the business to maintain vendor certifications. To undertake regular 1:1's with members of the team to ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with practice leads) as well as ensuring that any ad-hoc absences or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off-boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching, and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high-volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Apr 18, 2024
Full time
People Operations Manager Location: Remote/London/Portsmouth Salary: 38,000 - 44,000 The People Ops Manager will be responsible for the employee experience across the entire employee life cycle of those working in the Consulting Services Team (CI&S) with direct line management accountability for the Line Management of Consulting (CI&S) team and allocated consultants. They will report to the Senior People Ops Manager. This is a hybrid role in the UK, with travel to sites in either Central London or Portsmouth as required for management and team meetings, this will be approximately twice per month. Responsibilities: To be responsible for the On-Boarding and orientation of all resources joining Consulting Services (CI&S), to enable a quick and problem-free transition to becoming productive members of the team with sufficient knowledge of company processes, policies, and working methods to function effectively. To undertake objective setting for all members of the Consulting Services (CI&S) team and then to work in a matrix structure with the Practice Leads to monitor in accordance with the Performance Review cycle. Ensure all team members are operating to the required level and manage any escalations regarding performance-related issues in association with Senior People Operations Manager and CSD. To ensure that all members of the team have appropriate personal development plans and that these are progressed to an appropriate timescale. Work with Practice Leads/Vendor Management to ensure appropriate technical training and certifications are in place to enable the business to maintain vendor certifications. To undertake regular 1:1's with members of the team to ensure day-to-day performance management and early identification of any difficulties or problems, and to work through appropriate solutions with individual employees. Timely approval of non-billable time in line with company policies and monitoring/management of late timesheet submissions. To monitor attendance, approving holiday requests (in consultation with practice leads) as well as ensuring that any ad-hoc absences or those due to sickness are appropriately approved, recorded, and managed. Checking and approval of expense claims submitted by team members to ensure that all claims are legitimate, have appropriate supporting documentation, and to liaise internally as necessary to ensure the timely payment of such claims. To ensure that all team members meet their obligations in relation to the completion of statutorily required training/updates in a timely way. To ensure that those joining the team provide all necessary documentation to enable security checks and clearances to be carried out in a timely manner. To be responsible for the off-boarding of leavers from the team, ensuring all relevant notifications are completed and submitted to HR/Payroll, and that suitable arrangements are made for the return of any company equipment in a timely manner. Qualifications: Must have a significant amount of previous Line Management experience, managing a substantially sized team (25+) Ideally this will have been gained in a technical environment, but this is not essential. Must have excellent verbal and written communication skills to enable them to effectively communicate across a wide range of people from technical backgrounds, and around sometimes sensitive subjects. Strong influencing, persuading, coaching, and negotiating skills. The personal organization ability to work with a significant workload in regularly changing circumstances without close supervision or direction. Must be capable of multitasking in a busy, high-volume environment and can effectively manage time, prioritise tasks and work within deadlines. Must be well organised with keen attention to detail with demonstrated effective follow-up skills. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Apr 18, 2024
Full time
Senior Technical Consultant Brighton, East Sussex Office based Must Drive Salary Negotiable depending on experience Company Electric Vehicle provided. Our client, a leading MSP based in the Southeast, seeks a driven and dynamic professional to join our team as a Senior Technical Consultant. They pride themselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki. Benefits: 25 days Holiday increases by one day every year spent with the business, capped at 32. Regular social and team-building events. Access to a library of on-demand IT courses. Access to reduced pricing for personal IT hardware and software purchases. Access to confidential mental health and wellbeing support for you and your family. Social spaces in office Ping Pong, Bar, pool tables, arcade, etc. As our client experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies. The successful candidate will work closely with Solutions Architects and the Sales team to support the deployment and delivery of specialist IT solutions, contributing the design activity as required. You will be comfortable and confident in recognising emerging demands and raising these to peers for consideration. Senior Technical Consultant s core responsibilities: Responsible for actively driving and managing the pre-sales process with direct and channel partners. Articulate cutting-edge technology and product offerings, effectively communicating to both business and technical audiences. Offer technical support and guidance throughout the pre-sales phase, analyzing customers' technical and business needs, collaborating with technical teams on capabilities, and assisting business sales teams, account managers, and partners in proposal activities. Participate in meetings with potential and existing clients to understand their technical and business requirements, ensuring comprehensive information collection before solution development. Develop and deliver technical presentations internally and externally with confidence. Conduct training sessions on solutions and extend product support to Business Managers and channel partners. Lead onsite project management and provide guidance for larger IT installation projects. Create and maintain technical documentation, encompassing proposals, diagrams, and specifications. Collaborate with the internal sales team to strategize and implement projects aimed at boosting pipeline growth and securing deals. Qualifications and Skills required: Demonstrate the ability to cultivate and sustain robust customer relationships, comprehend their needs, and deliver exceptional experiences. Embrace a customer-centric approach, prioritizing customer experience while maintaining a keen awareness of the commercial aspects of the role. Proficiency in Microsoft Windows Server operating systems (DNS, AD, DHCP, Group Policy, etc.). Comprehensive knowledge of Microsoft 365, encompassing Exchange Online Protection, SharePoint Online, Teams, OneDrive for Business, Microsoft Endpoint Manager (InTune and AutoPilot), and Microsoft Defender for Office 365. Competence in Microsoft Azure configuration, administration, and support. Expertise in configuring, administering, and supporting VMware and Microsoft Hyper-V. Thorough understanding of networking principles, including LAGs, VLANs, VPNs, and routing. Experience in configuring, administering, and supporting Firewall products such as PaloAlto, SonicWALL, Fortinet, and WatchGuard. Familiarity with Backup & Disaster Recovery solutions such as StorageCraft, Veeam, and N-Able, etc. Exhibit proficiency in troubleshooting, communication, and delivering exceptional customer service. Possess excellent written, verbal, and presentation skills, including the ability to communicate complex technical content. Bring MSP experience and hold a relevant IT qualification, such as CompTIA A+ or a Microsoft certification. Showcase experience in a customer-facing role and a solid understanding of the consulting process. Demonstrated strength in 2nd to 3rd line support, covering networking, hardware, and cloud infrastructure. Interested? Apply now and we can discuss this in more detail and provide you with a more detailed job description. Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Apr 18, 2024
Full time
Armstrong Knight is delighted to be recruiting on behalf of large retail business specialising in the distribution of machinery and powertools, with over 65 stores across the UK. Our client is now seeking an Infrastructure Manager to join the business, situated in the Nottingham Head Office. Position: Network / Infrastructure Manager Responsible to: IT & Systems Manager Responsible for: Maintain, develop, optimise, audit and safeguard the Group IT Network and Infrastructure Principle responsibilities and duties: o Management - Proactive management of the Network team to: o Provide effective support and maintenance of existing network o Maintain the integrity of the Group IT Network & Infrastructure requirements o Facilitate site-specific installations for both replacement PCs and new store systems o Mentor or provide guidance to junior members of the team. Produce annual risk assessments and work with business insurers and auditors to maintain the integrity of group Information Systems. Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements. Participate in the development of IT strategies in collaboration with the Senior Management team. Interact, negotiate and manage relationships with vendors, outsourcers, and contractors to secure infrastructure products and services. Assisting in providing hands-on Infrastructure support when required Manage & facilitate the PCI compliance across the Group, together with any required questionnaires/audits with third part suppliers. Proactive management of Telecoms / Security / alarm providers, auditing of service levels, negotiating contracts for discussion / approval by the Senior Management Team Development - To maintain and improve the Group wide network and associated servers and the development of new procedures and work practices along with the Group Management. Proactive management of all ongoing IT projects Direct the development and oversee the implementation of business processes, company policies (Information Security, Network Security, Business Continuity Management etc) and controls so that all relevant legislative and compliance requirements (PCI, GDPR, Licensing agreements) are fulfilled. Implement a 'bestpractise', Service Desk Management function for the group. Create and maintain written documentation for user / system manuals, license agreements and documentation relating to modifications and upgrades. Develop SOP's (Standard Operating Procedures) for best practice Service Delivery and ensure written protocols and guidelines are provided for all staff across the group. Create budgets for cap ex projects for management to discuss and manage the op ex budgets for the IT department and the group. Housekeeping - Documentation, risk assessments, policies, procedures and business process mapping, disaster recovery plans, information security and compliance, archiving, monitoring of usages, software upgrades, web usage, licenses, penetration and cybercrime and insurance Troubleshooting system and network problems Installing and configuring computer hardware, operating systems and applications and specific site installations for replacement PC's, Laptops, Tablets and new store systems Teamwork and Communication - Proactive communication and liaison with external contractors and suppliers such as Polestar (where necessary) to ensure that external support is carried out in a timely manner in line with Group purchasing guidelines Effective communication and liaison with all internal departments including internal audit, stores and external suppliers to provide first line and second line IT response regarding: o Hardware and Software support o Hardware Repairs o Replenishment of consumables Security and Back Ups - Ensure all systems are backed up and disks are taken off site where required Ensure security levels are sufficient to avoid risk of cybercrime or attacks Business Support - 1st and 2nd line support, diagnosing hardware and software faults and solve technical and applications problems. Helpdesk activities on back- office applications Monitor the system downtime performance and work with Polestar to ensure that the systems are operating at maximum performance Management Information - To provide information and reports to the management and other departments as required Other: Maintain Group confidentiality at all times Working out of hours as required to maintain systems and business requirements Occasional travel and overnight stays will be required Promote and maintain safe working practices in all areas Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff Any other reasonable duties as required Limits to Authority: • Comply with operational practice as determined by the Director • Comply with accounting/administration practices as determined by the Management Accountant • Comply with HR and Payroll working practices as determined by HR Manager • Comply with Health & Safety Regulations as determined by the Health & Safety Manager • Comply with Fleet policy as determined by Aftersales & Fleet Manager
Are you an IT Project Manager looking for a career move? Are you looking to work for a local industry leader who is a rapidly expanding MSP? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? If so we could have an excellent opportunity available for you. Our client is an MSP based in the centre of Cheltenham who are looking to expand their team and need an experienced IT guru to join their team. This is a really exciting time to join them as they move into their next phase. As their IT Project Manager you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensuring successful project delivery and customer satisfaction. Hours of work for this IT Project Manager role are 37.5 per week with a salary on offer of £40- £50k DOE. In addition, you will get access to a good benefits package including: 25 days holiday + bank holidays. Private medical insurance. Pension scheme. Access to company pool car for client visits. Free onsite parking. The roles and responsibilities of this IT Project Manager role are: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. The ideal IT Project Manager will be able to display the following qualities: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this opportunity sounds like one you'd be interested in, please don't hesitate to get in touch or click the apply button as we are able to book immediate interviews with our client.
Apr 18, 2024
Full time
Are you an IT Project Manager looking for a career move? Are you looking to work for a local industry leader who is a rapidly expanding MSP? Are you a 2nd or 3rd line It Support Engineer looking for the next stage of your career? If so we could have an excellent opportunity available for you. Our client is an MSP based in the centre of Cheltenham who are looking to expand their team and need an experienced IT guru to join their team. This is a really exciting time to join them as they move into their next phase. As their IT Project Manager you will be responsible for managing and executing IT infrastructure projects working closely with project managers and technical teams overseeing and ensuring successful project delivery and customer satisfaction. Hours of work for this IT Project Manager role are 37.5 per week with a salary on offer of £40- £50k DOE. In addition, you will get access to a good benefits package including: 25 days holiday + bank holidays. Private medical insurance. Pension scheme. Access to company pool car for client visits. Free onsite parking. The roles and responsibilities of this IT Project Manager role are: Implementing technical specifications. Gathering client requirements for IT infrastructure projects through designing, configuring and implementing network, server, storage, and security solutions. Creating quotes for clients for various projects liaising with account managers to facilitate project sign off. Configure and optimise IT infrastructure components such as routers, switches, firewalls, servers, and storage devices to meet project requirements and industry standards whilst also installing and configuring operating systems, applications, and software updates. Work with clients and internal teams to develop improvement plans and roadmaps for IT infrastructure, based on their business objectives and requirements. Manage projects working closely with internal and external stakeholders ensuring a timely delivery of IT projects providing technical expertise, resource planning, and status updates to project managers and clients. On occasion, provide level 3 technical support to clients both remotely and onsite. The ideal IT Project Manager will be able to display the following qualities: Strong technical knowledge and experience in IT infrastructure components such as networking, servers, storage, virtualization and security firewalls. Proven experience in managing IT infrastructure projects. Ability to assess and analyse existing IT infrastructure identifying areas for improvement and plans to enhance performance, security and reliability. Certifications such as MCSE, CCNP or VCP are desirable but not essential. Excellent communication skills via phone and email. If this opportunity sounds like one you'd be interested in, please don't hesitate to get in touch or click the apply button as we are able to book immediate interviews with our client.
Our client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between IT, employees, and senior/executive leadership. Collaborate with the Group IT Director to formulate strategic plans, service designs, and service transition processes that align with organisational goals. Lead the team in managing incidents efficiently and focus on identifying and resolving root causes of recurring incidents. Oversee changes in the IT environment, ensuring they are assessed, approved, implemented, and reviewed in accordance with ITIL standards. Champion a culture of continuous learning, ensuring the team consistently hones their skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system, ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/ skills/ experience: Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Demonstrable experience in a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Advanced organisational skills. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline-conscious. Professional attitude with a collaborative mindset Ability to thrive in a fast-paced environment and manage several projects simultaneously.
Apr 18, 2024
Full time
Our client are a leading utilities and infrastructure business who are going through a period of investment, growth and change. The are looking for a Service Desk Manger to add to their team. As the IT Service Desk Manager, you will play a pivotal role in orchestrating and elevating our IT support operations. You will be at the helm of a dedicated service desk team, ensuring not only the swift resolution of technical issues but also driving the strategic evolution of our IT support function. By integrating ITIL v4 best practices, you will streamline processes, reinforce service delivery, and heighten user satisfaction across the organisation. Moreover, your hands-on technical expertise will be invaluable for managing a range of platforms and tools, from Microsoft suites to asset management and bespoke internal systems. This role requires a harmonious blend of leadership, technical proficiency, and a continuous improvement mindset. Reporting to the Group IT Director, your insights and feedback will shape our IT strategy, ensuring our IT Service Delivery function aligns seamlessly with our business objectives. Principal accountabilities: Implement and maintain service management processes in line with ITIL v4 best practices, ensuring efficient and effective service delivery. Directly lead, mentor, and guide the service desk team, ensuring rapid and effective resolution of IT-related issues. Deliver hands-on technical support related to Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Spearhead the setup, distribution, maintenance, and troubleshooting of company assets, including laptops, workstations, and mobile devices. Develop and review KPIs in alignment with ITIL v4 practices. Seek continuous improvement by analysing performance metrics and feedback. Function as leader within the IT division, ensuring open, transparent, and timely communication between IT, employees, and senior/executive leadership. Collaborate with the Group IT Director to formulate strategic plans, service designs, and service transition processes that align with organisational goals. Lead the team in managing incidents efficiently and focus on identifying and resolving root causes of recurring incidents. Oversee changes in the IT environment, ensuring they are assessed, approved, implemented, and reviewed in accordance with ITIL standards. Champion a culture of continuous learning, ensuring the team consistently hones their skills and stays abreast of IT advancements. Utilise networking expertise for tasks like diagnosing connectivity issues and configuring permissions. Manage the Fresh Service ticketing system, ensuring streamlined ticket handling, timely resolution, and precise reporting Essential qualifications/ skills/ experience: Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Demonstrable experience in a similar role, managing an IT service desk or another IT related team. Comprehensive understanding and experience with ITIL v4 best practices. Proficiency in Microsoft O365, Exchange, SharePoint, OneDrive, Azure, and Intune. Solid background in IT asset management best practices. Experience with Fresh Service or equivalent ticketing system. Demonstrable ability in all areas of people management - including coaching, mentoring, and supporting team growth. Advanced organisational skills. Excellent communication skills, both written and verbal. Highly organised and efficient. A proactive approach and hard-working attitude. Ability to solve real-world technology challenges. Results-driven, proactive, and an analytical approach to challenges. Meticulous and deadline-conscious. Professional attitude with a collaborative mindset Ability to thrive in a fast-paced environment and manage several projects simultaneously.
Role: SAP Master Data Senior Manager Location: London (Manchester, Birmingham, Reading or Edinburgh considered) Salary: Competitive salary and package dependent on experience Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: As one of SAP's Tier 1 global partners we understand the importance of data in our client's transformation journeys. Whether in the context of a S/4HANA transformation or of a data roadmap we strive to bring leading thinking and delivery of innovative solutions to our clients. You will work on full lifecycle data journeys with clients from roadmap through to execution, delivering value through the latest features and benefits within SAP solution set. In our team you will: Advise clients on their data transformation roadmaps driving value creation through the positioning of SAP enabled solutions as well as leading solutions from SAP partners. Define solutions to solve client business problems that take advantage of SAP's latest cloud enabled solutions. Lead the vital solution sign-off with robust thinking based on client business objectives, industry imperatives, risk assessment, budget and technology options. As SAP Master Data Senior Manager, you will: Take leadership of SAP MDG projects covering both functional and technical elements and management of senior business and IT stakeholders. Leading the data elements of clients SAP S/4HANA transformation journeys, helping them to formulate requirements and plans for successfully moving from ECC to SAP S/4HANA. Lead the transformation of clients data governance models, ensuring the relevant business accountabilities are in place and appropriate technologies such as SAP MDG, other MDM tools and innovation are brought to simplify business data processes. Lead sales origination, including working with other Accenture teams in identifying opportunities to grow a successful practice. We are looking for experience in the following skills: Strong functional data leadership skills for Finance, Supplier, Material and Customer master data. Prior experience of assisting clients with the definition of data management processes and governance models. Experience of both leading clients on the data elements of their S/4HANA roadmaps and supporting the implementation of S/4HANA and associated Data Management solutions like SAP MDG. Proven track record of supporting clients with Data Quality challenges, working with the client to define corrective actions and data quality monitoring solutions. Understanding of Data Management and Governance frameworks and methodologies. Set yourself apart: Ability to demonstrate innovative thinking in front of our clients in to help them improve the value of their investments in data. Proven track record of the leadership of data solution delivery experience ranging from assisting clients with their initial thinking, through to definition of functional requirements, right through to delivery. The ability to develop relationships with clients, through confidence in communicating challenging points of view and innovative solutions to their business challenges. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 01/05/2024 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Apr 18, 2024
Full time
Role: SAP Master Data Senior Manager Location: London (Manchester, Birmingham, Reading or Edinburgh considered) Salary: Competitive salary and package dependent on experience Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad variety of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: As one of SAP's Tier 1 global partners we understand the importance of data in our client's transformation journeys. Whether in the context of a S/4HANA transformation or of a data roadmap we strive to bring leading thinking and delivery of innovative solutions to our clients. You will work on full lifecycle data journeys with clients from roadmap through to execution, delivering value through the latest features and benefits within SAP solution set. In our team you will: Advise clients on their data transformation roadmaps driving value creation through the positioning of SAP enabled solutions as well as leading solutions from SAP partners. Define solutions to solve client business problems that take advantage of SAP's latest cloud enabled solutions. Lead the vital solution sign-off with robust thinking based on client business objectives, industry imperatives, risk assessment, budget and technology options. As SAP Master Data Senior Manager, you will: Take leadership of SAP MDG projects covering both functional and technical elements and management of senior business and IT stakeholders. Leading the data elements of clients SAP S/4HANA transformation journeys, helping them to formulate requirements and plans for successfully moving from ECC to SAP S/4HANA. Lead the transformation of clients data governance models, ensuring the relevant business accountabilities are in place and appropriate technologies such as SAP MDG, other MDM tools and innovation are brought to simplify business data processes. Lead sales origination, including working with other Accenture teams in identifying opportunities to grow a successful practice. We are looking for experience in the following skills: Strong functional data leadership skills for Finance, Supplier, Material and Customer master data. Prior experience of assisting clients with the definition of data management processes and governance models. Experience of both leading clients on the data elements of their S/4HANA roadmaps and supporting the implementation of S/4HANA and associated Data Management solutions like SAP MDG. Proven track record of supporting clients with Data Quality challenges, working with the client to define corrective actions and data quality monitoring solutions. Understanding of Data Management and Governance frameworks and methodologies. Set yourself apart: Ability to demonstrate innovative thinking in front of our clients in to help them improve the value of their investments in data. Proven track record of the leadership of data solution delivery experience ranging from assisting clients with their initial thinking, through to definition of functional requirements, right through to delivery. The ability to develop relationships with clients, through confidence in communicating challenging points of view and innovative solutions to their business challenges. What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centres. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Closing Date for Applications: 01/05/2024 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
Apr 18, 2024
Full time
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Would you like to join one of the fastest-growing teams within Microsoft Azure Engineering? Are you constantly customer-obsessed, and focused on enhancing customer experience? Are you passionate about cloud computing and love the challenge of solving the most complex technical problems? Come join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. We are Azure Customer Experience Engineering - a global Azure Engineering Support organization (part of Azure Customer Experience group) that is customer-obsessed, and support engaged, with an engineering mindset. As an Azure Customer Experience Engineer, you are the primary support and engineering contact accountable for the customer's Azure support experience driving resolution of complex critical problems and supporting key customer projects on Azure. You will also act as the voice of the customer within Azure to escalate problems and to drive prioritization of platform/support improvement needs for customers. In this role, you will work together with field teams (Customer Success Account Managers, Cloud Solution Architects, Support Escalation Engineers) and Azure engineering teams with our mission to turn Azure customers into fans with a world-class engineering-led support experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications • Experience: Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations. Substantial cloud experience. • Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution. • Customer Obsession: Passion for customers and focus on delivering the right customer experience. • Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. • Technical Skills: Some understanding of cloud computing technologies. Optionally, demonstrated hands on experience in one or more of the following: o Core IaaS: Compute, Storage, Networking, High Availability o Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks o Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. o Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. o Preferred but not required: Cosmos DB, Azure Kubernetes Service o Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Responsibilities • Technical Oriented - o Utilizes engineering tools, customer telemetry and direct input. Flags the patterns of defects/signals in the products or issues across customers. Inform customers and partners about the complex thematic active issues, progress made on them, and discuss next steps. o Synthesizes feedback from customers and partners to learn about the product usage and identify and resolve feature and knowledge gaps and key performance indicators (KPIs) in the current product. Leads team in sharing insights and best practices with customers and partners on these service improvements. Recommends changes to content improvement or troubleshooting guides and develops metrics to evaluate the changes • Customer Solution Lifecycle Management - o Utilizes cross systems to conduct health checks to ensure customer environment (e.g., product, service, feature) is optimized and configured for deployment. Provides guidance to customers on understanding and implementing new versions. Serves as a connecting point between the engineering team and customers throughout the solution's lifecycle. Utilizes any resources to respond and resolve the immediate issues throughout the solution lifecycle. Proactively provides guidance to customers on designing configurations and deploying solutions on Microsoft platforms. o Handles complex escalations on customer issues from the support or field teams. Conducts impact analysis to determine the priority of the escalations. Conducts deep root cause analysis of the issues and converts them into improvement opportunities. Serves as an escalation resource in areas of subject matter expertise. Represents the team on highly complex issues and answers a large variety of technical questions and concerns. • Relationship/Experience Management - o Acts as a voice of customers and leverages customers feedback to provide input on business plans developed by the relevant product and business groups. Identifies customer usage patterns and driving resolutions on reoccurring customer issues with engineering and product and business groups. Leads their team in engaging with feature and product groups on redesign/customer requested changes for Microsoft products. Closes the loop of feedback with the customers on product features. o Partners with other teams (e.g., program managers, software engineers, product, customer service support CSS teams) to prioritize and drive resolutions of complex, high-impact customer issues and integration of customer features into the products. Leads discussions with stakeholders on customer progression and provides expertise on resolutions plans for common types of customer issues. Proactively communicates the translation of signals into actionable insights/trends to product teams to improve service reliability. Leads coordination with stakeholders (e.g., engineering/product teams) to develop mechanisms that improve customer health engagement and reduce the turnover time. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .
Lead Consultant - FirstVision - London, UK Domain Banking Banking - ALL, Technology Finacle-eB-Integration Credit Card - Integration with Vision Plus Company ITL UK Requisition ID 117801BR Role - Lead Consultant Location - London, UK Infosys is seeking a Credit cards product specialist. The resource will be joining our financial services domain consulting team, this is a specialized team with expertise in supporting Banking, Capital Markets, Cards & Payments, Mortgage etc domain projects. Candidate will be responsible to interface with end-users, IT teams and key stakeholders to gather system requirements. Will also apply technical proficiency across different stages of the software development life cycle including requirements elicitation; define solutions to complex business problems; this opportunity is to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required Qualifications • Experience in FirstVision or Visionplus card management platform. • Experience in working on account onboarding, credit cards transaction management, clearing and settlement. • Candidate must be located within commuting distance of London, UK or be willing to relocate to the area. This position may require travel to project locations. Preferred Qualifications • Experience in Cards domain - Account Onboarding, Transaction Management, Servicing, Collections and Dispute management. • Business Analysis Skills - Eliciting business requirements, preparing requirement specification documents and defining solutions by working with Engineering teams. • Agile Methodologies (3-4 years of Product Owner experience is preferred) • Consulting capacity • Strong analytical and Communication skills • Planning and Co-ordination skills • Experience with project management • Experience and desire to work in a management consulting environment that requires regular travel. • Responsible for contribution to the functional design, architecture of the solution and product configuration for an implementation. • Should be able to lead project planning and delivery effort from the domain team. • Build value through deep product, functional and application expertise and client manager engagement capabilities. • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Apr 18, 2024
Full time
Lead Consultant - FirstVision - London, UK Domain Banking Banking - ALL, Technology Finacle-eB-Integration Credit Card - Integration with Vision Plus Company ITL UK Requisition ID 117801BR Role - Lead Consultant Location - London, UK Infosys is seeking a Credit cards product specialist. The resource will be joining our financial services domain consulting team, this is a specialized team with expertise in supporting Banking, Capital Markets, Cards & Payments, Mortgage etc domain projects. Candidate will be responsible to interface with end-users, IT teams and key stakeholders to gather system requirements. Will also apply technical proficiency across different stages of the software development life cycle including requirements elicitation; define solutions to complex business problems; this opportunity is to be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape. Required Qualifications • Experience in FirstVision or Visionplus card management platform. • Experience in working on account onboarding, credit cards transaction management, clearing and settlement. • Candidate must be located within commuting distance of London, UK or be willing to relocate to the area. This position may require travel to project locations. Preferred Qualifications • Experience in Cards domain - Account Onboarding, Transaction Management, Servicing, Collections and Dispute management. • Business Analysis Skills - Eliciting business requirements, preparing requirement specification documents and defining solutions by working with Engineering teams. • Agile Methodologies (3-4 years of Product Owner experience is preferred) • Consulting capacity • Strong analytical and Communication skills • Planning and Co-ordination skills • Experience with project management • Experience and desire to work in a management consulting environment that requires regular travel. • Responsible for contribution to the functional design, architecture of the solution and product configuration for an implementation. • Should be able to lead project planning and delivery effort from the domain team. • Build value through deep product, functional and application expertise and client manager engagement capabilities. • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Senior Account Manager Central London, office-based Specialist Vertical - Healthcare 50,000- 70,000 basic ( 100,000- 140,000 OTE uncapped) + Excellent Progression Opportunities + Training Allowance + Bonus Scheme + Employee Share Plan + Private Health Care + Other Great Benefits This is an excellent opportunity for an experienced salesperson to join one of the fibre industry's most well-respected up-and-coming Altnets. This is a great chance to join a business that truly cares about employees' wellness, career progression, and personal development outside of work. The successful candidate will be joining a rapidly growing & dynamic sales team as a specialist in the Healthcare vertical. On offer, is an industry-leading benefits package, outstanding earning potential, and uncapped progression opportunities. Do you have experience within Telecoms / Fibre selling to the Healthcare industry? Are you seeking the chance to be a part of a company that is trying to build a legacy network and play it's part in London's growth for the future? This ambitious Altnet specialises in full turnkey design, planning, and installation of high-speed commercial full-fibre networks across central London. With a strong inclusive company culture, they are driven to bring highly motivated professionals who are looking to be part of the legacy they are building. Their highly supportive culture breeds progression and development across all divisions and is in line with their growth plans to expand across the market. Now they are looking for a series of Senior Account Managers to join the Sales Team. The ideal candidate will have previous experience in a similar role either within Telecom's/Fibre, working with Healthcare end users/customers. You will be the specialist within your vertical, building relationships with stakeholders in the industry, selling the benefits of the products and how they can solve their connectivity challenges. You will be given lots of autonomy in building an effective sales strategy for your specialism, building relationships, and ultimately delivering on sales targets. This is an exciting opportunity to join a forward-thinking company that is making a real name for itself in one of the UK's most lucrative industries. You will have a real opportunity to significantly upskill and build a career within an organisation that puts its people at the centre of everything they do, whilst having a market-leading earning potential. The Role: Building relationships with key stakeholders in your vertical market, showcasing the benefits of the products and how they can solve their connectivity challenges. Attend major conferences and networking events Work closely with marketing, network, CSM, and the build teams to maximise all sales opportunities Drive a vertical-specific sales campaign to be the go-to person within the industry Office based, Central London The Person: Senior Account Manager Experience working within Telecoms/Fibre Track record of delivering and exceeding sales targets Competitive in nature but also collaborative within a team Happy to commute into Central London daily Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Sales, Accounts, Account Management, Account Director, Senior Account Manager, Telco, Connectivity, FTTP, FTTC, FTTB, FTTX, GPON, Chambers, Fibre, Telecoms, Ducts, East London, Central London, London
Apr 18, 2024
Full time
Senior Account Manager Central London, office-based Specialist Vertical - Healthcare 50,000- 70,000 basic ( 100,000- 140,000 OTE uncapped) + Excellent Progression Opportunities + Training Allowance + Bonus Scheme + Employee Share Plan + Private Health Care + Other Great Benefits This is an excellent opportunity for an experienced salesperson to join one of the fibre industry's most well-respected up-and-coming Altnets. This is a great chance to join a business that truly cares about employees' wellness, career progression, and personal development outside of work. The successful candidate will be joining a rapidly growing & dynamic sales team as a specialist in the Healthcare vertical. On offer, is an industry-leading benefits package, outstanding earning potential, and uncapped progression opportunities. Do you have experience within Telecoms / Fibre selling to the Healthcare industry? Are you seeking the chance to be a part of a company that is trying to build a legacy network and play it's part in London's growth for the future? This ambitious Altnet specialises in full turnkey design, planning, and installation of high-speed commercial full-fibre networks across central London. With a strong inclusive company culture, they are driven to bring highly motivated professionals who are looking to be part of the legacy they are building. Their highly supportive culture breeds progression and development across all divisions and is in line with their growth plans to expand across the market. Now they are looking for a series of Senior Account Managers to join the Sales Team. The ideal candidate will have previous experience in a similar role either within Telecom's/Fibre, working with Healthcare end users/customers. You will be the specialist within your vertical, building relationships with stakeholders in the industry, selling the benefits of the products and how they can solve their connectivity challenges. You will be given lots of autonomy in building an effective sales strategy for your specialism, building relationships, and ultimately delivering on sales targets. This is an exciting opportunity to join a forward-thinking company that is making a real name for itself in one of the UK's most lucrative industries. You will have a real opportunity to significantly upskill and build a career within an organisation that puts its people at the centre of everything they do, whilst having a market-leading earning potential. The Role: Building relationships with key stakeholders in your vertical market, showcasing the benefits of the products and how they can solve their connectivity challenges. Attend major conferences and networking events Work closely with marketing, network, CSM, and the build teams to maximise all sales opportunities Drive a vertical-specific sales campaign to be the go-to person within the industry Office based, Central London The Person: Senior Account Manager Experience working within Telecoms/Fibre Track record of delivering and exceeding sales targets Competitive in nature but also collaborative within a team Happy to commute into Central London daily Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Cameron Day at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Sales, Accounts, Account Management, Account Director, Senior Account Manager, Telco, Connectivity, FTTP, FTTC, FTTB, FTTX, GPON, Chambers, Fibre, Telecoms, Ducts, East London, Central London, London
3rd Line Support Engineer London 3 days per week on-site Permanent Up to 65,000 People Source have partnered with a key Managed Service client looking to recruit an experienced 3rd Line Support Engineer to join the London team, supporting with on-prem activity for one of their high-profile clients. This role will require you to work on the client site 3 days per week providing 3rd line support across project related tasks. Key Responsibilities: Provide excellent customer service. Provide 3rd line technical support to key account. Document all supporting activities within the ticketing system. Troubleshoot software, hardware and network related issues. Collaborate with other teams in the department to make sure all issues resolved efficiently. Install, configure and maintain computer systems and software applications. Key Experience Required: Ability to Design, Build and Support. VMWare vSphere, Horizon VDi and vRealize. MS 365 Apps. Veeam B&R Windows 10 & 11 HPE Server, Storage & Networking Windows Server OSes 10 Zig Thin Client & Re-PurpOS Manage Engine Password Manger SCCM & MDT OPManager If you are interested in this position, please apply directly on LinkedIn with an up to date copy of your CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Apr 18, 2024
Full time
3rd Line Support Engineer London 3 days per week on-site Permanent Up to 65,000 People Source have partnered with a key Managed Service client looking to recruit an experienced 3rd Line Support Engineer to join the London team, supporting with on-prem activity for one of their high-profile clients. This role will require you to work on the client site 3 days per week providing 3rd line support across project related tasks. Key Responsibilities: Provide excellent customer service. Provide 3rd line technical support to key account. Document all supporting activities within the ticketing system. Troubleshoot software, hardware and network related issues. Collaborate with other teams in the department to make sure all issues resolved efficiently. Install, configure and maintain computer systems and software applications. Key Experience Required: Ability to Design, Build and Support. VMWare vSphere, Horizon VDi and vRealize. MS 365 Apps. Veeam B&R Windows 10 & 11 HPE Server, Storage & Networking Windows Server OSes 10 Zig Thin Client & Re-PurpOS Manage Engine Password Manger SCCM & MDT OPManager If you are interested in this position, please apply directly on LinkedIn with an up to date copy of your CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Exterior lighting experience required Prescient Recruitment Group is proud to be working alongside an international lighting company specialising in exterior lighting. They are looking for an experienced, enthusiastic Business Development Managers to join their team on a permanent basis to help develop the UK side of the business. This role is to cover the Midlands Offering; £50-55k Basic + commission of 1.5% on all sales paid quarterly + 45p mileage allowance + business travel to Italy Summary: The primary focus of this position is the development and management of the companies lighting revenue stream within a designated region. The position will also hold key relationships and function as the primary contact for the customer and agent relationship with their territory. This successful candidates will be responsible for driving revenue through business planning and customer/end user development and will also require close collaboration with sales management, marketing, product development, market development and customer service, whilst maintaining a relationship with engineering and applications personnel. Responsibilities: Responsible for selling the company's street lighting, outdoor and industrial products by developing new accounts. The position will also hold key relationships and function as the primary contact for customers in the designated region. Must be self-motivated and able to independently manage various activities with minimal supervision Establish strong business relationships with specifiers / distributors and key End User customers Effectively communicate/present the Lighting Value Proposition and leverage it to create a competitive advantage Manage relationships with clients, and trade partners This will include continually evaluating effectiveness and performance relative to market potential Provide competitive market information to management to help drive the direction of product marketing and development Propose new product opportunities to business development teams based on customer needs, timing, and compliance with its core competencies, competitive intensity and general segment attractiveness Support local and National trade shows as needed Understand the level of customer satisfaction with technical support and drive continuous improvement in customer satisfaction while meeting business needs Work with other managers and marketing personnel across the Lighting business unit to continuously upgrade the customer solutions process Maintain a new business pipeline and relentlessly pursue opportunities to broaden target markets Performance Metrics: Meets or exceeds sales quotas consistently Maintains detailed customer records on an on-going basis and provides additional written details on important customer developments or feedback by request. This includes providing weekly updates on sales-to-quota and market activities and the use of the CRM program. Participates professionally and freely with Lighting senior management on the business development and planning process. Available to participate in key planning discussions Sound technical aptitude Meet and exceed revenue target of £1.2m per annum The ideal candidate will have: Excellent presentation and written communications skills Demonstrated active listening skills Strong negotiating skills Strong problem solving and conflict management skills Ability to gain trust and respect from customers managerial and sales teams Self-motivator with strong drive to achieve business objectives Degree level qualified or equivalent business experience. 5+ years general experience (sales and/or key accounts) in the lighting fixtures industry, with a minimum of 3 years experience working with End users, Specifiers, Contractors, and Distributors Computer skills Outlook, Excel, PowerPoint, and Internet Research Excellent command of English language (verbal and written) Full UK driving licence and own vehicle If you meet the criteria above, send us your CV. We receive many applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data according to the guidelines of GDPR
Apr 18, 2024
Full time
Exterior lighting experience required Prescient Recruitment Group is proud to be working alongside an international lighting company specialising in exterior lighting. They are looking for an experienced, enthusiastic Business Development Managers to join their team on a permanent basis to help develop the UK side of the business. This role is to cover the Midlands Offering; £50-55k Basic + commission of 1.5% on all sales paid quarterly + 45p mileage allowance + business travel to Italy Summary: The primary focus of this position is the development and management of the companies lighting revenue stream within a designated region. The position will also hold key relationships and function as the primary contact for the customer and agent relationship with their territory. This successful candidates will be responsible for driving revenue through business planning and customer/end user development and will also require close collaboration with sales management, marketing, product development, market development and customer service, whilst maintaining a relationship with engineering and applications personnel. Responsibilities: Responsible for selling the company's street lighting, outdoor and industrial products by developing new accounts. The position will also hold key relationships and function as the primary contact for customers in the designated region. Must be self-motivated and able to independently manage various activities with minimal supervision Establish strong business relationships with specifiers / distributors and key End User customers Effectively communicate/present the Lighting Value Proposition and leverage it to create a competitive advantage Manage relationships with clients, and trade partners This will include continually evaluating effectiveness and performance relative to market potential Provide competitive market information to management to help drive the direction of product marketing and development Propose new product opportunities to business development teams based on customer needs, timing, and compliance with its core competencies, competitive intensity and general segment attractiveness Support local and National trade shows as needed Understand the level of customer satisfaction with technical support and drive continuous improvement in customer satisfaction while meeting business needs Work with other managers and marketing personnel across the Lighting business unit to continuously upgrade the customer solutions process Maintain a new business pipeline and relentlessly pursue opportunities to broaden target markets Performance Metrics: Meets or exceeds sales quotas consistently Maintains detailed customer records on an on-going basis and provides additional written details on important customer developments or feedback by request. This includes providing weekly updates on sales-to-quota and market activities and the use of the CRM program. Participates professionally and freely with Lighting senior management on the business development and planning process. Available to participate in key planning discussions Sound technical aptitude Meet and exceed revenue target of £1.2m per annum The ideal candidate will have: Excellent presentation and written communications skills Demonstrated active listening skills Strong negotiating skills Strong problem solving and conflict management skills Ability to gain trust and respect from customers managerial and sales teams Self-motivator with strong drive to achieve business objectives Degree level qualified or equivalent business experience. 5+ years general experience (sales and/or key accounts) in the lighting fixtures industry, with a minimum of 3 years experience working with End users, Specifiers, Contractors, and Distributors Computer skills Outlook, Excel, PowerPoint, and Internet Research Excellent command of English language (verbal and written) Full UK driving licence and own vehicle If you meet the criteria above, send us your CV. We receive many applications so if you do not hear back within 7 days consider your application unsuccessful this time. We will keep a copy of your details on file for future vacancies. The Prescient Group will be managing your application by the GDPR and Data Protection Act 2018. If your application is successful, we will contact you and manage your data according to the guidelines of GDPR
Role: ICT Consultant Location: Reading Salary: 25,000 - 30,000 Benefits: pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You facilitate communication between your schools and our client keeping them up to date with what our clients' services can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician preferably in the education sector although not essential. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
Apr 18, 2024
Full time
Role: ICT Consultant Location: Reading Salary: 25,000 - 30,000 Benefits: pension scheme, electric/hybrid car scheme, cycle/ebike scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. The successful candidate will join the onsite tech team and report into the Trust IT Manager, you will be responsible for maintaining all IT hardware and services across the school sites as well as helping the school improve the standard of their ICT provisions and enable them to deliver effective teaching and learning through ICT solutions. You facilitate communication between your schools and our client keeping them up to date with what our clients' services can offer and manage the accounts of your customers. You will be skilled in maintaining school computer equipment, installing new and existing software across the network, provide technical support for users and resolve identified technical problems. You will also have good knowledge of common user applications and good experience of using Microsoft Office65. You will be passionate about IT with a strong technical background, be self-motivated and enjoy providing excellent customer service. This role requires you to be a team player, have strong communication and organisation skills along with a courteous manner with the ability to explain technical issues in layman's terms to our customers. You should be able to work independently and have an aptitude for problem solving and a proactive approach to identifying ways to improve services provided by your team. The ideal candidate will ideally have at least 2 years' experience in working in a previous ICT Technician preferably in the education sector although not essential. Responsibilities include: Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.
My client is looking for someone either with experience in Product Management/Customer Success/ Relationship management within a tech environment. They are looking for someone to : Build relationships with key contacts on your accounts and gain a deep understanding of their business needs. Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process. Working closely with the sales team to assist with customer renewals. Work closely with the Technical team to drive adoption and reduce churn. Identifying potential up-sell opportunities for new recurring revenue and Professional services. SaaS is a nice to have. Three days a week in the office- Parking - Great Benefits. A fantastic company to work for who will provide you with training and development within the company. If you are interested please forward me your CV to discuss further.
Apr 18, 2024
Full time
My client is looking for someone either with experience in Product Management/Customer Success/ Relationship management within a tech environment. They are looking for someone to : Build relationships with key contacts on your accounts and gain a deep understanding of their business needs. Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process. Working closely with the sales team to assist with customer renewals. Work closely with the Technical team to drive adoption and reduce churn. Identifying potential up-sell opportunities for new recurring revenue and Professional services. SaaS is a nice to have. Three days a week in the office- Parking - Great Benefits. A fantastic company to work for who will provide you with training and development within the company. If you are interested please forward me your CV to discuss further.