About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
Mar 27, 2023
Full time
Our client is looking for an IT support analyst to join their small London based team.
This is a full-time permanent role that is predominantly based in the London office in the West End. It is a varied role that spreads across all Level 1 and Level 2 support and extends into Level 3 support for some systems.
The role involves:
IT systems administration and maintenance
Troubleshooting IT problems
IT security investigations
Data Backups
Generation of regular IT system performance and activity reports
Device management and operating system rebuilds
IT Change management
Documentation
Training of staff in the use of IT systems
General IT support and advice/sounding board for management
Desired competencies for candidates are:
- A very high level of discipline and trustworthiness - Tertiary qualification in IT systems administration and/or networking - Minimum of 2-3 years of experience in previous IT roles - Strong analytical skills. Driven by process and identifying opportunities for process improvement - Strong interpersonal skills and an excellent standard of both written and spoken English - A deep understanding of cyber security issues - Familiarity with Microsoft Active Directory environment. Detailed knowledge of Windows 10 administration - Experience installing operating systems on laptops/desktops - A detailed understanding of TCP/IP networking. Familiarity with Cisco networking to CCNA level or higher - Proficient use of Excel, Word - SQL, HTML or C# (.Net) skills are an advantage - Familiarity with Cisco security products such as Stealthwatch, ESA, WSA, ISE is an advantage - Familiarity with collaboration software such as Microsoft SharePoint, Cisco Unified Communications Manager or Cisco Meeting Server is an advantage - Familiarity with mobile device management is an advantage - Ability to work flexible hours
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Jan 10, 2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.This role sits within our Cloud Delivery team, which is responsible for the delivery of infrastructure, SaaS and platform technologies to our clients. It's a talented team of engineers, who are involved in every aspect of testing and deploying complex technical solutions.You'll be reporting to the Cloud Delivery Team Leader, a key focus of the Enterprise Cloud Engineer role will be to deliver infrastructure, and platform technologies to our clients. You will be contributing to the project delivery and support solution architects and consultants when planning and scoping work.The Enterprise Cloud Engineer is customer-facing and you will be expected to engage with external customers confidently and with passion. Although we need you to be technically adept, it is as important that every client feels we have given them 100% every time.You will need strong technical skills with VMware Hypervisors and Microsoft server technologies/deployments. If you have a strong understanding of virtualisation technologies we'd love to hear from you. We expect candidates to have extensive experience working with Microsoft Windows Server services and in-depth knowledge of VMWare vSphere/ VMWare vCloud Director / Networking (Palo Alto) / Storage and Cloud Security.For this role candidates should have an in depth knowledge of core IT systems such as Active Directory, DHCP, Group Policy, Failover Clustering, Window server and desktop.Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Apr 18, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market.This role sits within our Cloud Delivery team, which is responsible for the delivery of infrastructure, SaaS and platform technologies to our clients. It's a talented team of engineers, who are involved in every aspect of testing and deploying complex technical solutions.You'll be reporting to the Cloud Delivery Team Leader, a key focus of the Enterprise Cloud Engineer role will be to deliver infrastructure, and platform technologies to our clients. You will be contributing to the project delivery and support solution architects and consultants when planning and scoping work.The Enterprise Cloud Engineer is customer-facing and you will be expected to engage with external customers confidently and with passion. Although we need you to be technically adept, it is as important that every client feels we have given them 100% every time.You will need strong technical skills with VMware Hypervisors and Microsoft server technologies/deployments. If you have a strong understanding of virtualisation technologies we'd love to hear from you. We expect candidates to have extensive experience working with Microsoft Windows Server services and in-depth knowledge of VMWare vSphere/ VMWare vCloud Director / Networking (Palo Alto) / Storage and Cloud Security.For this role candidates should have an in depth knowledge of core IT systems such as Active Directory, DHCP, Group Policy, Failover Clustering, Window server and desktop.Six Degrees is not interested in paying lip-service to diversity and inclusion, and just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fits what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
Our client is looking for a 1st Line Support engineer to work at their Bristol (Bradley Stoke) offices. If you are a recent Computing/Computer Science graduate looking for your first commercial role, or have completed an IT (technical support) apprenticeship, this could be the role for you. This person will need to have a UK Driving licence and their own transport. The IT support engineer will work in the Bristol offices, resolving 1st line support issues and escalating more complex issues to 2nd line engineers. You will be able to learn on the job and work closely with engineers on other sites. Key skills: An IT Degree (Computing, Computer science) and a desire to pursue a career in IT support/Infrastructure or relevant training such as an IT apprenticeship. Any relevant commercial experience in an IT support role would be beneficial Excellent customer service skills Key responsibilities: Logging service desk support tickets taken by phone or email. Speaking with end users on the phone as part of the helpdesk role. Gathering Information and resolving technical issues, escalating as required. Documentation and updating of documentation. Build and setup of new Laptops, mobile phones and tablets. Occasional visits to site for setups and troubleshooting. Opportunity to get involved with in-house IT projects in house. Installing or changing software to fix issues (Windows patching, PDQ deploy). Remotely accessing hardware or software for clients to make changes and fix problems. Providing technical assistance for general questions and problems. Desk-side assistance as required for regional HQ or site visits. Resolving problems 1st line issues, i.e. printing, desktops, 4G routers. Triage of incoming support tickets from all regions. Assist with additional duties and tasks as assigned by the line manager. Adding and removing users from Office 365. These are the technologies you can expect to learn about in the role (prior experience not required). Vmware Vsphere 7.x. Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized). Windows 10, 11 + Dell Clients. Office 365 Client side, MS Teams. MS Azure Admin. MS 365 Admin, Security etc. Freshdesk. Sophos. Forcepoint & Mimecast. Teams and 8 x 8 Telephony There will be occasional travel within the role, to other sites in the south west so you will need a driving licence and your own car (Mileage is paid for travel). £20,000 to £24,000 (depending on experience) + benefits. Interested? Send your CV now!
Apr 18, 2024
Full time
Our client is looking for a 1st Line Support engineer to work at their Bristol (Bradley Stoke) offices. If you are a recent Computing/Computer Science graduate looking for your first commercial role, or have completed an IT (technical support) apprenticeship, this could be the role for you. This person will need to have a UK Driving licence and their own transport. The IT support engineer will work in the Bristol offices, resolving 1st line support issues and escalating more complex issues to 2nd line engineers. You will be able to learn on the job and work closely with engineers on other sites. Key skills: An IT Degree (Computing, Computer science) and a desire to pursue a career in IT support/Infrastructure or relevant training such as an IT apprenticeship. Any relevant commercial experience in an IT support role would be beneficial Excellent customer service skills Key responsibilities: Logging service desk support tickets taken by phone or email. Speaking with end users on the phone as part of the helpdesk role. Gathering Information and resolving technical issues, escalating as required. Documentation and updating of documentation. Build and setup of new Laptops, mobile phones and tablets. Occasional visits to site for setups and troubleshooting. Opportunity to get involved with in-house IT projects in house. Installing or changing software to fix issues (Windows patching, PDQ deploy). Remotely accessing hardware or software for clients to make changes and fix problems. Providing technical assistance for general questions and problems. Desk-side assistance as required for regional HQ or site visits. Resolving problems 1st line issues, i.e. printing, desktops, 4G routers. Triage of incoming support tickets from all regions. Assist with additional duties and tasks as assigned by the line manager. Adding and removing users from Office 365. These are the technologies you can expect to learn about in the role (prior experience not required). Vmware Vsphere 7.x. Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized). Windows 10, 11 + Dell Clients. Office 365 Client side, MS Teams. MS Azure Admin. MS 365 Admin, Security etc. Freshdesk. Sophos. Forcepoint & Mimecast. Teams and 8 x 8 Telephony There will be occasional travel within the role, to other sites in the south west so you will need a driving licence and your own car (Mileage is paid for travel). £20,000 to £24,000 (depending on experience) + benefits. Interested? Send your CV now!
My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee's work will be varied; however, the Employee's primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
Apr 18, 2024
Full time
My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee's work will be varied; however, the Employee's primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: - Sonic Wall firewall and VPN awareness - Endpoint Anti-virus - Sophos Central - Messaging Controls and Filtering - Mimecast - Compliance and End Point Management through Azure - Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup - joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
Role: Helpdesk Support Location: Derby Duration: 5 month Rate: £120 per day Duties: IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management / Stock Control Incident Management - Resolving all IT Incidents / Service Requests which are under your remit. Basic Network Connectivity Demands Basic Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity - LAN & WAN IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands - Connecting users to printers / Local Contact for Printer Delivery / Collection Provide Local Users with IT Guidance Provide Support & Assistance to IT Senior Site Manager as and when required. Knowledge & Experience Ability to troubleshoot basic IT laptop hardware, software, and network faults. At least 12 months experience of working in an IT support environment. Able to follow defined processes and procedures and apply logical thinking when required. Ability to work alone but also possess good team player mentality. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 18, 2024
Full time
Role: Helpdesk Support Location: Derby Duration: 5 month Rate: £120 per day Duties: IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management / Stock Control Incident Management - Resolving all IT Incidents / Service Requests which are under your remit. Basic Network Connectivity Demands Basic Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity - LAN & WAN IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands - Connecting users to printers / Local Contact for Printer Delivery / Collection Provide Local Users with IT Guidance Provide Support & Assistance to IT Senior Site Manager as and when required. Knowledge & Experience Ability to troubleshoot basic IT laptop hardware, software, and network faults. At least 12 months experience of working in an IT support environment. Able to follow defined processes and procedures and apply logical thinking when required. Ability to work alone but also possess good team player mentality. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
Apr 18, 2024
Full time
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
IT Support Engineer Wimbledon £30,000 - £35,000 VIQU have partnered with a leader in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead the industry. They are seeking an IT Support Engineer to provide first and second-line technical support and maintenance for the IT desktop environment, which includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the IT Manager or external support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA) controls. - Building systems such as laptops, workstations, and Autopilot configurations. - Utilising Microsoft Operating Systems like Windows 10 and 11, alongside relevant applications. - Implementing and managing Office 365 Suite, OneDrive, and SharePoint solutions. - Applying Sophos Central Antivirus controls effectively. - Leveraging Mimecast Email Security measures for enhanced email protection. - Proficiency in video conferencing platforms such as MS Teams and Zoom. - Setting up and managing Android mobile devices efficiently. - Administering Mobile Device Management (MDM) for mobile devices. - Working with IP-based telephony systems for efficient communication. - Handling Asset Register management responsibilities effectively. - Understanding and applying solid Networking principles including TCP/IP and VPNs. - Maintaining a strong awareness of Cyber Security practices to ensure system integrity and data protection. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (url removed). If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Wimbledon £30,000 - £35,000
Apr 18, 2024
Full time
IT Support Engineer Wimbledon £30,000 - £35,000 VIQU have partnered with a leader in workplace strategies and design, who strive to enhance the daily experiences of both individuals and businesses. They offer a tailored, end-to-end service that begins with a swift understanding of the unique needs of each business, which enables them to craft and implement innovative solutions that lead the industry. They are seeking an IT Support Engineer to provide first and second-line technical support and maintenance for the IT desktop environment, which includes PCs, laptops, telephony, printing etc. This support involves a mix of desk side and remote, all delivered with a focus on exceptional customer service following IT service management principles. The successful IT Support Engineer will record, prioritise, track, and monitor support requests using service desk tools until resolution, escalating to the IT Manager or external support when necessary. The IT Support Engineer will also be responsible for managing the 1st line/Triage relationship with the external IT support service provider. Essential Requirements of the IT Support Engineer: - Managing Office 365, Azure AD, and Entra Admin functionalities. - Administering Intune and Multi-Factor Authentication (MFA) controls. - Building systems such as laptops, workstations, and Autopilot configurations. - Utilising Microsoft Operating Systems like Windows 10 and 11, alongside relevant applications. - Implementing and managing Office 365 Suite, OneDrive, and SharePoint solutions. - Applying Sophos Central Antivirus controls effectively. - Leveraging Mimecast Email Security measures for enhanced email protection. - Proficiency in video conferencing platforms such as MS Teams and Zoom. - Setting up and managing Android mobile devices efficiently. - Administering Mobile Device Management (MDM) for mobile devices. - Working with IP-based telephony systems for efficient communication. - Handling Asset Register management responsibilities effectively. - Understanding and applying solid Networking principles including TCP/IP and VPNs. - Maintaining a strong awareness of Cyber Security practices to ensure system integrity and data protection. To discuss this exciting opportunity in more detail, please APPLY NOW. Alternatively, you can contact Katie Dark directly on (url removed). If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). IT Support Engineer Wimbledon £30,000 - £35,000
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Apr 18, 2024
Full time
Ready to join a long-established and trusted Lake District, IT & Website Development Company with arguably one of the best office views in the UK? We are looking for a talented 2nd / 3rd line engineer to join our amazing engineering team. This opportunity comes with the flexibility to work from home 1-2 days per week, for the rest of the week you will be present at our stunning offices overlooking Lake Windermere. Role info: 2nd Line / 3rd IT Support Engineer Keswick, Lake District Office Based / Flexible Working - Accessible from Carlisle, Cockermouth, Penrith, Workington & Windermere £27,000 - £37,000 Depending on Experience Culture: Providing Professional Services with Integrity Through Teamwork and Continuous Learning Company: Established Proactive IT Support & Bespoke Website Design Your Background: IT Support, User Desktop Support, Server and Cloud Service Support, IP Networks, Windows Servers, MSP Sectors: IT, Customer Support, IT Support Who we are: We are an IT & Digital Services company, covering managed services contracts, servers and network installations, wired & wireless networks, VOIP and website design and hosting. KCS offices are located in the Lake District National Park, with stunning views overlooking the breath-taking Skiddaw Massif and beyond. The area is a hub for top-class outdoor activities with some of the finest walks and outdoor goings-on in the country. This role is physically based at our office just outside Keswick and there is flexibility to allow for 1 to 2 days of remote working. The 2nd / 3rd Line IT Support Engineer role: A Managed Service Provider (MSP) is a special type of IT support company. Unlike a network administrator who may get to perform one network upgrade every three years, our engineering team performs multiple network upgrade projects every year. It is essential that our team keep current with the latest industry software and cloud services stacks and can complete these network projects on time and on budget. You will be working within a Team supporting a wide range of servers, networks and services from small to medium-sized businesses whilst keeping up to date with IT technologies. The position also involves supporting peers and juniors in their roles. Key Responsibilities: + Designing, quoting, implementing, and supporting of Windows Server infrastructures and associated networks / backup solutions including cloud solutions when required. + Managing support tickets for our client base via telephone, remote and on-site methods. + Clearly communicate with customers, partners, and 3rd parties. About you: Essential Technical Experience: + Three or more years of IT support experience. + Demonstrable troubleshooting skills that range from user desktop support to server and cloud services. + Experience with Windows Server 2016/19/22, Remote Desktop Services, Hyper-V, and Active Directory. + Desktop support including email clients, and internet connection troubleshooting. + Office software, printer installations, and general problem diagnostics procedures. + Use of currently supported Microsoft Desktop and Server Operating Systems and M365 cloud platforms. + Backup, Continuity and Disaster Recovery (BCDR) solutions and restoration procedures. + Fundamental knowledge of IP networks. Desired Technical Experience: + Experience with MSP software such as ConnectWise Manage / Ninja RMM. + Exposure to HP desktop/laptop and server platforms. Hands-on working knowledge of server hardware, RAID etc. + Wi-Fi networks including point-to-point Wi-Fi links. + VoIP telecommunications exposure. + Knowledge of IP networks. + Knowledge of one of the mainstream firewall/networking brands Draytek, Sophos, HP, Ubiquiti, Cisco. + Knowledge of Cove, Datto, and ESET solutions would be a bonus. Non-Technical Essential Skills: + Good planning, follow-through, and documentation skills. + Adaptable interpersonal skills as you will be dealing with customers in all positions from the board level downwards. + Capability to autonomously self-assign workloads and schedule others as part of the team. + Well-presented alongside good written and verbal English skills. + Full valid UK driver's licence. Interested? Apply here for a fast-track path to the Hiring Manager. Your Previous Experience / Background Might Include: IT Support Technician, Technical Support Analyst, Helpdesk Support Technician, Associate IT Support Engineer, IT Support Specialist, Desktop Support, Desktop Support Engineer. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. This role is being managed by our talent partner RR as such there is no need for agencies to call or send speculative CVs. Many thanks.
Up To £125k Office-based working from Central London office Head of QA for an innovative exchange that leads the industry in securities trading, global cryptocurrencies, and digital asset exchanges! Are you a Head of QA with 10 years plus experience who loves working within hyper growth global scale-ups? Love the idea of using cutting edge tech and being at the forefront of the evolution of the global crypto and digital asset market? The day to day: This is an opportunity is for a Head of QA to work on cutting edge greenfield solutions that provide real time crypto pricing data on desktop and web apps as well as a digital asset trading platform. As the Head of QA you will be managing a team of QA s both in the UK and offshore and be responsible for setting up new and enhancing existing test practices. You will also be contributing to the already existing frameworks required to confirm trading functionality related with verification of wallets, portfolios, balances, transaction handling crypto (credit and withdrawals) and securities. Your time will be split between creating automation test scripts from scratch and testing high frequency low latency digital market data systems. The best bit? The culture is an entirely flat structure where you will have direct access to the CTO and other senior stakeholders. Your ideas and decisions will actually be valued and closely listened to, as opposed to just being told what to build and test. The ideal Head of QA has: At least 10 years of hands-on commercial experience as a Head of QA Hands-on experience testing API s with REST and Asynchronous WebSocket. Experience with multiple testing practices such as performance testing, sanity testing, security testing, and load testing Strong commercial experience with C++, Nodejs, Typescript. Experience with Framewoks such as Zephyr Scale, Cucumber It d be extra awesome if you were a Head of QA that also had: Exposure to multi-threaded real-time/low latency systems Extensive experience in capital markets, ideally with exposure to testing trading software solutions An understanding of blockchain technologies Experience testing electron platforms Whats in it for you ? 25 Days holiday rising one day each year up to 30 days total (+ your birthday off) Private medical healthcare Generous company pension Discretionary Bonus. Death in service benefit Fantastic support for your personal career development. If you are a Head of QA and this role is of interest please apply to this advert and one of our consultants will be in touch within 24 hours if your CV is relevant. Head Of QA - QA Manager - QA Lead - SDET
Apr 18, 2024
Full time
Up To £125k Office-based working from Central London office Head of QA for an innovative exchange that leads the industry in securities trading, global cryptocurrencies, and digital asset exchanges! Are you a Head of QA with 10 years plus experience who loves working within hyper growth global scale-ups? Love the idea of using cutting edge tech and being at the forefront of the evolution of the global crypto and digital asset market? The day to day: This is an opportunity is for a Head of QA to work on cutting edge greenfield solutions that provide real time crypto pricing data on desktop and web apps as well as a digital asset trading platform. As the Head of QA you will be managing a team of QA s both in the UK and offshore and be responsible for setting up new and enhancing existing test practices. You will also be contributing to the already existing frameworks required to confirm trading functionality related with verification of wallets, portfolios, balances, transaction handling crypto (credit and withdrawals) and securities. Your time will be split between creating automation test scripts from scratch and testing high frequency low latency digital market data systems. The best bit? The culture is an entirely flat structure where you will have direct access to the CTO and other senior stakeholders. Your ideas and decisions will actually be valued and closely listened to, as opposed to just being told what to build and test. The ideal Head of QA has: At least 10 years of hands-on commercial experience as a Head of QA Hands-on experience testing API s with REST and Asynchronous WebSocket. Experience with multiple testing practices such as performance testing, sanity testing, security testing, and load testing Strong commercial experience with C++, Nodejs, Typescript. Experience with Framewoks such as Zephyr Scale, Cucumber It d be extra awesome if you were a Head of QA that also had: Exposure to multi-threaded real-time/low latency systems Extensive experience in capital markets, ideally with exposure to testing trading software solutions An understanding of blockchain technologies Experience testing electron platforms Whats in it for you ? 25 Days holiday rising one day each year up to 30 days total (+ your birthday off) Private medical healthcare Generous company pension Discretionary Bonus. Death in service benefit Fantastic support for your personal career development. If you are a Head of QA and this role is of interest please apply to this advert and one of our consultants will be in touch within 24 hours if your CV is relevant. Head Of QA - QA Manager - QA Lead - SDET
Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits Overview: A leading tier 1 investment bank are currently recruiting for a Citrix Engineer to join their Desktop Engineering Team. You will be responsible for all Citrix and Ivanti User Workspace Administration across the Bank. Roles & Responsibilities: Deliver desktop services via technical delivery and systems administration, including high availability and disaster recovery Ensure relevant and appropriate technical documentation is established and maintained Provide technical assurance criteria and conduct reviews of technical products Performance analysis and diagnostic tool management for impacted hardware and software, quantifying and qualifying and changes made Establish root cause of complex technical desktop delivery issues through to conclusion Product lifecycle management and productions of roadmaps to support Desktop Engineering team strategy Skills & Experience: Strong experience as a Desktop Adminstrator working with Citrix / Ivanti User Workspace Manager within VDI environments Documents all work to comply to the standards, including reporting details of all hardware/software items that have been installed / decommissioned. Proactive team player, who is keen to learn and progress within the team, taking on more senior positions. Package: 65,000 - 75,000 15 - 20% bonus 14 - 16% pension 2 days in City of London + Excellent benefits Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits
Apr 18, 2024
Full time
Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits Overview: A leading tier 1 investment bank are currently recruiting for a Citrix Engineer to join their Desktop Engineering Team. You will be responsible for all Citrix and Ivanti User Workspace Administration across the Bank. Roles & Responsibilities: Deliver desktop services via technical delivery and systems administration, including high availability and disaster recovery Ensure relevant and appropriate technical documentation is established and maintained Provide technical assurance criteria and conduct reviews of technical products Performance analysis and diagnostic tool management for impacted hardware and software, quantifying and qualifying and changes made Establish root cause of complex technical desktop delivery issues through to conclusion Product lifecycle management and productions of roadmaps to support Desktop Engineering team strategy Skills & Experience: Strong experience as a Desktop Adminstrator working with Citrix / Ivanti User Workspace Manager within VDI environments Documents all work to comply to the standards, including reporting details of all hardware/software items that have been installed / decommissioned. Proactive team player, who is keen to learn and progress within the team, taking on more senior positions. Package: 65,000 - 75,000 15 - 20% bonus 14 - 16% pension 2 days in City of London + Excellent benefits Citrix Engineer - Investment Banking - 65,000 - 75,000 - 15-20% bonus - City of London + Excellent benefits
IT Manager £35,000-£45,000 (Based on Experience) pa Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills. Excellent Organisational skills. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Apr 18, 2024
Full time
IT Manager £35,000-£45,000 (Based on Experience) pa Liverpool (Hybrid) Full time. The Role Are you skilled in implementing and maintaining robust cybersecurity measures to safeguard sensitive data? Can you confidently troubleshoot hardware and software issues to ensure seamless operations? If so, we have an exciting opportunity for you. As the IT Manager, the successful candidate will play a pivotal role in overseeing and managing all aspects of our company's information technology projects. You will be responsible for ensuring the smooth operation of our IT systems, aligning technology initiatives with business goals, and leading a team of IT professionals towards excellence. Key Responsibilities: Lead IT projects, from design to deployment of new systems and services. Monitor IT systems performance, making recommendations for enhancements. Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure. Define IT infrastructure strategy and processes. Collaborate with stakeholders to analyse business requirements and develop IT solutions. Evaluate vendors and devise test strategies for new hardware/software. Troubleshoot hardware/software issues and ensure data security measures are in place. Provide leadership and direction to the IT departmentto ensure it aligns with the business objectives of the organization. Mentor and coach IT staff to foster a culture of excellence. The Company MyCardium AI's mission is to improve healthcare system performance, patient outcomes by providing better diagnoses, and contribute to the development of next generation treatments by analysing Cardiac Magnetic Resonance Images with Artificial Intelligence Algorithms capable of performing heart measurement automation to a superhuman standard. The Benefits The opportunity to be part of a dynamic, innovative team in a rapidly expanding field. The chance to make a significant impact on the development of new therapies and treatments. The Person Managing IT Infrastructure for 50+ People. Experienced in Office 365 Administration, MacOS/Windows Support. Experienced in Cybersecurity best practices. Experienced in Laptop/Desktop Support. Experienced in Active Directory and Domain Configuration. Cloud Infrastructure (AWS/Azure). Proven experience as an IT Manager or relevant experience. Strong IT systems and infrastructure knowledge. Understanding of data analysis, budgeting, and business operations. Analytical and problem-solving skills. Excellent leadership and decision-making skills. Excellent written and verbal communication skills. Strong Project Management skills. Excellent Organisational skills. If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.
Job Description Jackson Hogg are delighted to be working with a company based in Newcastle on their search for a Service Desk Team Leader. This is a permanent role operating on a hybrid basis. The Team The Service Desk operates within the EMEA Service Delivery Team, serving as the primary contact point for both our London and International Offices. Our team's core objective is to provide top-tier IT support to the business. The Role Under the supervision of the Service Desk Manager, this position demands a proactive, well-organised, and self-motivated individual. Strong written and verbal communication skills are essential as the role involves interacting with business personnel and internal IT stakeholders across all levels. Technical proficiency is also required, as the role involves actively contributing to issue resolution while fulfilling leadership responsibilities. Key Responsibilities: The role encompasses, but is not limited to, the following: Team Management: Managing team schedules to ensure adequate coverage during prescribed times. Sharing responsibilities with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager. Contributing to the implementation and adherence to ITIL processes and best practices within the Service Desk. Assisting in monitoring and reporting on KPIs and SLAs for the team. Leading the First Line Team: Ensuring accurate identification and reporting of trend analysis and potential problem areas by the team. Conducting regular one-to-one sessions with team members to discuss performance, training needs, and review yearly objectives. Ensuring sufficient coverage on the first line desk daily. Monitoring ServiceNow call queues to ensure timely ticket resolution within SLA and to the required standards. Escalation Point: Serving as the initial escalation point for customer escalations. Participating in the internal Service Desk escalation team as a technical point of contact for analysts and apprentices. Process Management: Identifying service improvement initiatives and ensuring documentation, reporting, and adherence within the Service Desk. Assisting the Service Desk Manager in creating, maintaining, and distributing all Service Desk Processes. Quality Management: Identifying ticket quality issues through monthly reviews, generating reports on team members' performance, and ensuring prompt resolution of any issues. Ensuring monthly reporting on Quality Management is available to relevant managers. Major Incident Management: Collaborating with the Service Desk Manager to oversee the Major Incident process during office hours, ensuring compliance with all aspects of the process. Keeping the Service Desk informed about ongoing Major Incidents and potential workarounds. Key Skills and Experience Demonstrated experience in team supervision, workload prioritization, and resource management. Measurable experience in ITIL service management disciplines such as Incident, Major Incident, and Request Fulfilment, with some exposure to Problem and Change disciplines. Ability to manage personal and team workloads effectively, including roster management. Proven ability to measure and monitor team operational performance through agreed KPIs and provide management reports. Significant experience in customer service management, particularly with high-profile and VIP customers in demanding environments. Ability to prioritize personal and team workloads to meet changing business requirements. Proficiency in supporting various technologies including Microsoft Windows 10 and Windows 11, Microsoft Office 365 or above, iPhone devices, printing solutions, Active Directory, email management systems, document management systems, encryption software, and related tools. Experience with NexThink is preferred. For more information, please appy! Our client is unable to offer sponsorship at this time.
Apr 18, 2024
Full time
Job Description Jackson Hogg are delighted to be working with a company based in Newcastle on their search for a Service Desk Team Leader. This is a permanent role operating on a hybrid basis. The Team The Service Desk operates within the EMEA Service Delivery Team, serving as the primary contact point for both our London and International Offices. Our team's core objective is to provide top-tier IT support to the business. The Role Under the supervision of the Service Desk Manager, this position demands a proactive, well-organised, and self-motivated individual. Strong written and verbal communication skills are essential as the role involves interacting with business personnel and internal IT stakeholders across all levels. Technical proficiency is also required, as the role involves actively contributing to issue resolution while fulfilling leadership responsibilities. Key Responsibilities: The role encompasses, but is not limited to, the following: Team Management: Managing team schedules to ensure adequate coverage during prescribed times. Sharing responsibilities with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager. Contributing to the implementation and adherence to ITIL processes and best practices within the Service Desk. Assisting in monitoring and reporting on KPIs and SLAs for the team. Leading the First Line Team: Ensuring accurate identification and reporting of trend analysis and potential problem areas by the team. Conducting regular one-to-one sessions with team members to discuss performance, training needs, and review yearly objectives. Ensuring sufficient coverage on the first line desk daily. Monitoring ServiceNow call queues to ensure timely ticket resolution within SLA and to the required standards. Escalation Point: Serving as the initial escalation point for customer escalations. Participating in the internal Service Desk escalation team as a technical point of contact for analysts and apprentices. Process Management: Identifying service improvement initiatives and ensuring documentation, reporting, and adherence within the Service Desk. Assisting the Service Desk Manager in creating, maintaining, and distributing all Service Desk Processes. Quality Management: Identifying ticket quality issues through monthly reviews, generating reports on team members' performance, and ensuring prompt resolution of any issues. Ensuring monthly reporting on Quality Management is available to relevant managers. Major Incident Management: Collaborating with the Service Desk Manager to oversee the Major Incident process during office hours, ensuring compliance with all aspects of the process. Keeping the Service Desk informed about ongoing Major Incidents and potential workarounds. Key Skills and Experience Demonstrated experience in team supervision, workload prioritization, and resource management. Measurable experience in ITIL service management disciplines such as Incident, Major Incident, and Request Fulfilment, with some exposure to Problem and Change disciplines. Ability to manage personal and team workloads effectively, including roster management. Proven ability to measure and monitor team operational performance through agreed KPIs and provide management reports. Significant experience in customer service management, particularly with high-profile and VIP customers in demanding environments. Ability to prioritize personal and team workloads to meet changing business requirements. Proficiency in supporting various technologies including Microsoft Windows 10 and Windows 11, Microsoft Office 365 or above, iPhone devices, printing solutions, Active Directory, email management systems, document management systems, encryption software, and related tools. Experience with NexThink is preferred. For more information, please appy! Our client is unable to offer sponsorship at this time.
My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee s work will be varied; however, the Employee s primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: Sonic Wall firewall and VPN awareness Endpoint Anti-virus Sophos Central Messaging Controls and Filtering Mimecast Compliance and End Point Management through Azure Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
Apr 18, 2024
Full time
My client is seeking an IT Support engineer with 1st & 2nd Line experience to join their team on a permanent basis. Job Purpose To provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Responsibilities The Employee s work will be varied; however, the Employee s primary function will be as IT Support Engineer providing administrative and help desk support for the IT systems within the Group. The role will include the following duties and responsibilities: Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephony, printing, voicemail, e-mail and audio-visuals. Maintain a high degree of customer service for all support queries and adhere to IT service management principles. Manage 1st line / Triage relationships with external IT support service provider. Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development Maintain and monitor IT security across the network: Sonic Wall firewall and VPN awareness Endpoint Anti-virus Sophos Central Messaging Controls and Filtering Mimecast Compliance and End Point Management through Azure Maintain physical security - security alarms / door entry controls Administration of VOIP & Mobile phone systems Teams Telephony / Avaya IP Office Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base Maintain and update Asset Registers and / logs on changes to key systems Network Administration User account creation and device setup joiner / leaver / changes / passwords etc. Perform all aspects of Microsoft Windows AD Server and Azure administration. Awareness of the IT Disaster Recovery plan Additional Duties To assist with other departmental duties where necessary. As part of your employment, you may be required to travel to carry out the duties of your employment. Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management. Provide IT support for projects. Keep up to date with the latest technologies and maintain knowledge of relevant IT issues and equipment, undertaking and participating in training and development, as necessary. Take due and reasonable care of oneself and others in respect of Health & Safety at Work Act in a manner that enhances the work and its overall public image. Contribute to the overall aims. In all work activities, comply with data protection legislation and requirements for the protection of personal information and the privacy of individuals. Take initiative to establish constructive relationships with other organisations in liaison with your Line Manager. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client
Role: Helpdesk Support Location: Derby Duration: 5 month Rate: 120 per day Duties: IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management / Stock Control Incident Management - Resolving all IT Incidents / Service Requests which are under your remit. Basic Network Connectivity Demands Basic Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity - LAN & WAN IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands - Connecting users to printers / Local Contact for Printer Delivery / Collection Provide Local Users with IT Guidance Provide Support & Assistance to IT Senior Site Manager as and when required. Knowledge & Experience Ability to troubleshoot basic IT laptop hardware, software, and network faults. At least 12 months experience of working in an IT support environment. Able to follow defined processes and procedures and apply logical thinking when required. Ability to work alone but also possess good team player mentality. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Apr 18, 2024
Contractor
Role: Helpdesk Support Location: Derby Duration: 5 month Rate: 120 per day Duties: IT Equipment Setup & Handover to Users within the Business IT Equipment Asset Management / Stock Control Incident Management - Resolving all IT Incidents / Service Requests which are under your remit. Basic Network Connectivity Demands Basic Network Incident Management Troubleshooting Supervise 3rd Party Engineers undertaking installation, configuration, repair and decommission of depot IT. Windows Active Directory - Domain Account & Access Rights Management New Site Setups & Decommissions Network Connectivity - LAN & WAN IT Desktop Connectivity - Monitor, Docking Station, Keyboard & Mouse setup. Printer Connectivity Demands - Connecting users to printers / Local Contact for Printer Delivery / Collection Provide Local Users with IT Guidance Provide Support & Assistance to IT Senior Site Manager as and when required. Knowledge & Experience Ability to troubleshoot basic IT laptop hardware, software, and network faults. At least 12 months experience of working in an IT support environment. Able to follow defined processes and procedures and apply logical thinking when required. Ability to work alone but also possess good team player mentality. Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
Apr 18, 2024
Contractor
Do you want to expand your IT career within a join an new and exciting company. Are you an experienced IT Helpdesk First Line Support? Do you have the skills to play an important role in providing technical assistance and support to end-users within our organization? Do you have experience to be the initial point of contact for all IT-related inquiries and issues, ranging from hardware and software problems to network and connectivity issues. Your primary objective will be to resolve technical problems promptly and efficiently while delivering exceptional customer service. What can you expect in the role of First line IT Helpdesk First Point of Contact, Serve as the initial point of contact for all IT-related inquiries and technical support requests from end-users via various channels such as phone calls, emails, and ticketing systems. Technical Troubleshooting, Diagnose and resolve hardware, software, network, and connectivity issues reported by end-users in a timely and efficient manner. This includes troubleshooting desktops, laptops, printers, mobile devices, and other IT peripherals. Issue Escalation, escalate unresolved technical issues to the appropriate IT support teams (Second Line Support, System Administrators, etc.) while ensuring proper documentation of troubleshooting steps and actions taken. User Account Management, assist with user account administration tasks, including creating, modifying, and disabling user accounts, resetting passwords, and granting access permissions based on established security protocols. Software Installation and Configuration Install, configure, and update software applications on end-user devices according to organizational guidelines and software licensing agreements. Hardware Maintenance, perform routine maintenance tasks on IT hardware, such as desktops, laptops, and printers, including hardware upgrades, replacements, and preventive maintenance activities. Documentation and Knowledge Sharing, maintain accurate records of IT support requests, incidents, and resolutions in the ticketing system. Document troubleshooting procedures, FAQs, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing among the IT support team and end-users. Training and User Education, provide basic training and guidance to end-users on the use of IT systems, software applications, and best practices for IT security and data protection. Compliance and Security, adhere to organizational policies, procedures, and security standards to ensure the confidentiality, integrity, and availability of IT systems and data. Assist in enforcing compliance with IT Procurement, IT security policies and regulations. Asset Management keep record of distributed IT, IT related equipment and keep HR in copy. Support of Global office network providing support as described above to BEYONDs other staff outside of the UK office remotely when necessary. What experience do you need to work as a First line IT Helpdesk Degree level education or completion of relevant apprenticeship and/or industry-standard certifications similar to CompTIA A+ will be considered. Proven experience in providing technical support in a helpdesk or service desk environment. Strong knowledge of Microsoft Windows and Office 365 Suite, as well as common business applications and productivity tools. Familiarity with ITIL (Information Technology Infrastructure Library) framework and best practices for IT service management. You will be required to assist with ad-hoc tasks if and when required. The nature of these events is such that it may be necessary to amend or add to your responsibilities as we get closer to major events and you will be required to perform any task that is allocated to you, specific to the projects at hand Excellent communication skills with the ability to explain technical concepts to non-technical users effectively. Strong problem-solving and troubleshooting skills with a customer focused approach. Ability to work independently and collaboratively in a fast-paced environment. IT certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent (desired). Knowledge of remote desktop support tools and remote assistance techniques. What do you get in return as a First Line Help Desk support Working hours are 09.00 - 18.00 (Monday-Friday) however alternative hours can be agreed subject to line manager approval. Competitive salary 25K-30K 25 Days Holidays + Bank Holidays 12 month fixed term contract Life insurance Pension contribution On site parking 1 day a week working from home
Global Technology Solutions Ltd
Manchester, Lancashire
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Ideal location - ManchesterSalary - £27000 - 29000 Hours: Monday to Friday, pick up kit by 08:30 as local PUDO working on client site up till 17:30, overtime availableBenefits: Car + Parking cards and Fuel cards + Pension + on call paymentStart date - ASAPWe have an exciting opportunity for a senior field service engineer to join a blue chip organisation on a permanent basis in Manchester .Senior Field Service Engineer will be required to fault find and repair a variety of IT equipment including Servers, PCs, Laptop, printer and point of sales systems (EPOS) at various Customer locations across the UK. Ensuring company processes, procedures and contractual requirements are followed whilst maintaining high levels of customer service. You must be an experienced time served "Field Service Engineer", a confident communicator at all levels and work well as part of a team. The position will report into Team Leader/Resource Managers (Field) but will also have critical relationships with Call Control and Technical vetting teams with Field Services.The role will involve : Capable of working independently and remotely, required to perform on site troubleshooting on a wide range of products in a software or hardware environment. Proficient in the installation, configuration and support of Server/Desktop/EPOS environment and in addition, be able to connect and install client software for various networking platforms at various customer locations in the UK. Ability to follow documented procedures and adhere to safety and ESD precautions at all times. Be able to demonstrate strong problem solving techniques with the ability to adapt and learn on the job. Develop, grow and maintain professional working relationships with all internal stakeholders Call Control, Tech Vetting teams. Ensure process, procedural and contractual agreements are being followed correctly. Endeavour to provide all customers with the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLA's are met in the most economic way. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded Any additional activity as directed by Senior ManagementKey Experience Have an excellent working knowledge of Server/PC architecture, knowledge of Windows Operating systems, break fix and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers. Manufacturer recognised accreditations, I.E. HP/IBM/Dell. Both Server and Desktop. At least 6 years customer facing IT industry experience. Capable of working independently on a wide range of products. Excellent communication skills. Excellent proven organisational and customer service skills. Able to work under pressure. Able to maintain a consistent high standard of quality and professionalism. Excellent Time management skills. Team Player - ability to work as part of the team to deliver operational excellence. Awareness of ITIL methodologies and best practice. Previous employment in a similar role. Ability to show flexibility to help the changing needs of the team. Adhere to company standards and procedures at all times unless otherwise directed. Maintain excellent customer relationships. Maintain high levels of Punctuality, Communication, Attitude, Competence and Quality of Service Maintain all appropriate Manufacturer Server Accreditations where appSenior Engineer main skills MUST be able to obtain security clearances, BPSS & SC, (NPPV3 great to have but not essential) X86 Server Hardware break fix Skills (can replace all components, upgrade Bios/firmware) Laptop Hardware break fix skills (replace all components) Must be able to hold Main vendor certifications on Servers & Laptops (Dell, HP, Lenovo) Will form part of an on call rota covering 24 7 365 call outsSenior Engineer good to have experience/skills Netapp - major advantage to hold this Retail/Point of Sale (POS)Personal Attribute Highly enthusiastic, approachable and self motivated to achieve targets. Ability to prioritise workload effectively. A Methodical and accurate approach to the job is critical. Team focused - a genuine passion to deliver excellence through continuous development and improvement. Be able to remain positive at all times and influence those around you. Excellent communicator who can remain objective and focussed with Customers and Internal Agencies alike. Good relationship management skills. Previous Senior Field Engineer experience desirable. Analytical, with exceptional attention to detail. Innovative thinking, in terms of service quality and improvements Full UK Driving Licence."In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,
Apr 18, 2024
Full time
IT Support Officer / Administrator (1st line Support) £c30-35k+ Benefits South East ABJ6998 PERMANENT MUST HAVE OWN TRANSPORT As an IT Support Officer you will provide effective 1st and 2nd line IT assistance across all aspects of the SME business. As IT support administrator you will support the companies user base at a 1st and 2nd line support level, including desktops, laptops, mobile devices, printers, telephone system and other endpoint devices. Onsite Key Responsibilities Installing, configuring and maintaining Windows 10 and Windows 11 desktop environment. Provide 1st line support for users via the IT Service Desk. Support end users in a physical and virtualised (VMWare) environment. Configuration & installation of hardware & software for desktop and mobile devices. Ensure all communication systems provide a seamless service and aim to resolve incidents as promptly as possible. Administer user accounts on AD and Exchange, as well as amending and maintaining permissions across file storage to ensure security levels and access to restricted and confidential information is set appropriately. Flexibility to travel when needed between locations and remote support of other offices. Support the existing Enterprise messaging (Microsoft Exchange) & unified communication systems (Mitel). Carry out any reasonable duties as identified by your line manager or team leader Positively represent the company to our customers and suppliers Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Ensure compliance with health and safety requirements. Knowledge/Skills/Experience Background in IT in relevant fields (e.g. Information Systems, Information Technology, Applied Networking, System Administration). Windows 10 and Windows 11, VMWare Microsoft Exchange Experience with desktops, laptops, mobile devices, printers, telephone system. Some commercial experience in a SME organisation To Apply : Please contact Alison Basson,