About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Jan 10, 2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
Apr 19, 2024
Full time
IT Support Engineer - Cambridge. Our client is currently looking for an experienced IT Support Engineer to join a growing team. In this role, you'll play a crucial part in ensuring our clients' needs are met efficiently, providing front-end support, resolving incidents, and fulfilling service requests. Responsibilities: Provide day-to-day front-end support, resolving incidents, and fulfilling service requests. Onboard new clients, and assess and document current systems and infrastructure. Implement change/new systems and hardware at client sites. Investigate, diagnose, and resolve technical incidents, escalating when necessary. Travel to client sites across the UK (some overnight stays possible). Guide and support Service Desk Analysts and Field Service Technicians. Continuously improve knowledge across various software and hardware technologies. Propose improvements to client infrastructures/systems. Skills and Experience: Relevant IT qualifications. Microsoft 365 Certified: Modern Desktop Administrator Associate. Experience within a Service Desk environment. Expert knowledge of mobile devices, printers, and Bluetooth peripherals. Previous experience supporting and implementing client hardware and software.- DrayTek DCNA certified. 3CX Qualified (Advanced). MCSA Windows Server 2016-19 or equivalent. Microsoft Exchange qualifications. Experience in implementing various Firewall technologies.- Ability to use, support, and implement MS Office applications. Strong understanding of IT Networking principles. Ability to prioritize and multi-task efficiently. Proactive problem-solving skills. Understanding of GDPR principles. Benefits Flexible working Training and Development Onsite Parking Interested? Please Click Apply Now! IT Support Engineer - Cambridge.
Technical Specialist Our client in the Isle of Man seeks a Technical Specialist with strong networking experience. About the Role: As a Technical Specialist, you will play a pivotal role in our Managed Services Cloud team, operating under the guidance of the Head of Cloud & Networks. Your primary responsibility will be to deliver efficient, timely, high-quality services and support to our esteemed customers, cloud services, and internal management systems. You'll ensure that agreed customer expectations are met and contribute to the operation and assurance of all Cloud & Network products and services, aligning with agreed KPIs & SLAs. Collaboration with other Customer Technology Services teams is key, as you will support the delivery, operation, and support of Customer Solutions & Services related to Cloud & Network products and services. Moreover, you'll work closely with the Head of the department to identify individual development opportunities, providing mentoring and coaching as necessary, fostering a highly efficient, engaged, and motivated team. Experience: 5+ years of overall experience in the technology industry, preferably in a senior engineering position. Experience in a Managed Services Provider environment is highly desirable. Proven experience in customer-facing roles, demonstrating sound business judgment and a commitment to improving customer satisfaction. Technical Knowledge & Skills: Service Management: Knowledge of service management concepts is essential. Architectural Framework: Familiarity with architectural framework concepts and implementation. Public Cloud Platforms: Experience working with Public Cloud platforms and infrastructure. Networking Concepts: Understanding of L2/L3 networking concepts, routing protocols, and implementation. Firewall Configuration: Knowledge of Firewall configuration is necessary. Operating Systems: Advanced knowledge of Microsoft & Linux server & desktop operating systems. Scripting & Automation: Familiarity with scripting and automation tools. Education Qualifications: Preferred Qualifications: HNC/D or Degree in Electronic/Computer Science or related technical discipline. Vendor Certification: Possessing vendor certifications reflective of experience and seniority in role specialization is advantageous. You will become integral to driving innovation and excellence in cloud and network services. Interested? Please Apply Now! Technical Specialist
Apr 19, 2024
Full time
Technical Specialist Our client in the Isle of Man seeks a Technical Specialist with strong networking experience. About the Role: As a Technical Specialist, you will play a pivotal role in our Managed Services Cloud team, operating under the guidance of the Head of Cloud & Networks. Your primary responsibility will be to deliver efficient, timely, high-quality services and support to our esteemed customers, cloud services, and internal management systems. You'll ensure that agreed customer expectations are met and contribute to the operation and assurance of all Cloud & Network products and services, aligning with agreed KPIs & SLAs. Collaboration with other Customer Technology Services teams is key, as you will support the delivery, operation, and support of Customer Solutions & Services related to Cloud & Network products and services. Moreover, you'll work closely with the Head of the department to identify individual development opportunities, providing mentoring and coaching as necessary, fostering a highly efficient, engaged, and motivated team. Experience: 5+ years of overall experience in the technology industry, preferably in a senior engineering position. Experience in a Managed Services Provider environment is highly desirable. Proven experience in customer-facing roles, demonstrating sound business judgment and a commitment to improving customer satisfaction. Technical Knowledge & Skills: Service Management: Knowledge of service management concepts is essential. Architectural Framework: Familiarity with architectural framework concepts and implementation. Public Cloud Platforms: Experience working with Public Cloud platforms and infrastructure. Networking Concepts: Understanding of L2/L3 networking concepts, routing protocols, and implementation. Firewall Configuration: Knowledge of Firewall configuration is necessary. Operating Systems: Advanced knowledge of Microsoft & Linux server & desktop operating systems. Scripting & Automation: Familiarity with scripting and automation tools. Education Qualifications: Preferred Qualifications: HNC/D or Degree in Electronic/Computer Science or related technical discipline. Vendor Certification: Possessing vendor certifications reflective of experience and seniority in role specialization is advantageous. You will become integral to driving innovation and excellence in cloud and network services. Interested? Please Apply Now! Technical Specialist
Cloud Operations Manager Fintech Organisation Location: Glasgow Office or Edinburgh Office (Hybrid working) £60,000 - £80,000 DOE About the Company: Our client is a leading provider of financial data automation solutions, dedicated to simplifying complex data processes, automating critical business functions, and ensuring regulatory compliance. With a diverse portfolio of prestigious clients, they are at the forefront of innovation in the financial services sector. Role Overview: We are currently seeking a talented Cloud Operations Manager to join our client's team. In this role, you will lead the Cloud Operations team responsible for architecting, deploying, and maintaining the infrastructure supporting the SaaS offering to clients and internal stakeholders. This is an excellent opportunity to lead a team of experienced engineers and contribute to strategic decision-making while leveraging your technical expertise in cloud architecture and support. Key Responsibilities: Lead and mentor the Cloud Operations team to ensure optimal performance and professional development. Build and maintain strong relationships with internal stakeholders, external cloud providers, and other relevant business units. Demonstrate proficiency in cloud technologies, particularly Azure, and effectively utilize related tools such as HaloITSM, Terraform, Azure DevOps, and Git. Allocate resources effectively to support operational tasks, development initiatives, and team management responsibilities. Skills and Experience Required: Essential: Minimum 3 years of managerial experience in an IT environment. Demonstrable expertise in Azure cloud technologies. Strong understanding of ticket management systems, ITIL practices, and service desk tooling. Proficiency in system administration, including Azure Active Directory, Active Directory, and Windows Server. Experience with automation tools such as Terraform and Azure DevOps. Solid knowledge of version control using Git. Desirable: Experience in database administration, particularly with Azure SQL Database. Familiarity with Linux system administration, specifically CentOS and AlmaLinux. Scripting skills in PowerShell and Bash. What's in it for you? Our client offers a supportive and inclusive work environment with a range of benefits including: Competitive salary and bonus scheme. Generous holiday allowance and birthday leave. Comprehensive pension scheme. Income protection and private health care coverage. Flexible working arrangements to support work-life balance. Opportunities for professional development and training. Access to well-being initiatives such as yoga classes and gym memberships. Participation in charity events and fundraising activities. If this sounds like the next step in your career, then please do not hesitate to get in touch with Zoe Calder on (phone number removed) or (url removed) don t worry if you don t have a CV ready I still want to hear from you!
Apr 19, 2024
Full time
Cloud Operations Manager Fintech Organisation Location: Glasgow Office or Edinburgh Office (Hybrid working) £60,000 - £80,000 DOE About the Company: Our client is a leading provider of financial data automation solutions, dedicated to simplifying complex data processes, automating critical business functions, and ensuring regulatory compliance. With a diverse portfolio of prestigious clients, they are at the forefront of innovation in the financial services sector. Role Overview: We are currently seeking a talented Cloud Operations Manager to join our client's team. In this role, you will lead the Cloud Operations team responsible for architecting, deploying, and maintaining the infrastructure supporting the SaaS offering to clients and internal stakeholders. This is an excellent opportunity to lead a team of experienced engineers and contribute to strategic decision-making while leveraging your technical expertise in cloud architecture and support. Key Responsibilities: Lead and mentor the Cloud Operations team to ensure optimal performance and professional development. Build and maintain strong relationships with internal stakeholders, external cloud providers, and other relevant business units. Demonstrate proficiency in cloud technologies, particularly Azure, and effectively utilize related tools such as HaloITSM, Terraform, Azure DevOps, and Git. Allocate resources effectively to support operational tasks, development initiatives, and team management responsibilities. Skills and Experience Required: Essential: Minimum 3 years of managerial experience in an IT environment. Demonstrable expertise in Azure cloud technologies. Strong understanding of ticket management systems, ITIL practices, and service desk tooling. Proficiency in system administration, including Azure Active Directory, Active Directory, and Windows Server. Experience with automation tools such as Terraform and Azure DevOps. Solid knowledge of version control using Git. Desirable: Experience in database administration, particularly with Azure SQL Database. Familiarity with Linux system administration, specifically CentOS and AlmaLinux. Scripting skills in PowerShell and Bash. What's in it for you? Our client offers a supportive and inclusive work environment with a range of benefits including: Competitive salary and bonus scheme. Generous holiday allowance and birthday leave. Comprehensive pension scheme. Income protection and private health care coverage. Flexible working arrangements to support work-life balance. Opportunities for professional development and training. Access to well-being initiatives such as yoga classes and gym memberships. Participation in charity events and fundraising activities. If this sounds like the next step in your career, then please do not hesitate to get in touch with Zoe Calder on (phone number removed) or (url removed) don t worry if you don t have a CV ready I still want to hear from you!
Cloud Operations Manager Fintech Organisation Location: Glasgow Office or Edinburgh Office (Hybrid working) £60,000 - £80,000 DOE About the Company: Our client is a leading provider of financial data automation solutions, dedicated to simplifying complex data processes, automating critical business functions, and ensuring regulatory compliance. With a diverse portfolio of prestigious clients, they are at the forefront of innovation in the financial services sector. Role Overview: We are currently seeking a talented Cloud Operations Manager to join our client's team. In this role, you will lead the Cloud Operations team responsible for architecting, deploying, and maintaining the infrastructure supporting the SaaS offering to clients and internal stakeholders. This is an excellent opportunity to lead a team of experienced engineers and contribute to strategic decision-making while leveraging your technical expertise in cloud architecture and support. Key Responsibilities: Lead and mentor the Cloud Operations team to ensure optimal performance and professional development. Build and maintain strong relationships with internal stakeholders, external cloud providers, and other relevant business units. Demonstrate proficiency in cloud technologies, particularly Azure, and effectively utilize related tools such as HaloITSM, Terraform, Azure DevOps, and Git. Allocate resources effectively to support operational tasks, development initiatives, and team management responsibilities. Skills and Experience Required: Essential: Minimum 3 years of managerial experience in an IT environment. Demonstrable expertise in Azure cloud technologies. Strong understanding of ticket management systems, ITIL practices, and service desk tooling. Proficiency in system administration, including Azure Active Directory, Active Directory, and Windows Server. Experience with automation tools such as Terraform and Azure DevOps. Solid knowledge of version control using Git. Desirable: Experience in database administration, particularly with Azure SQL Database. Familiarity with Linux system administration, specifically CentOS and AlmaLinux. Scripting skills in PowerShell and Bash. What's in it for you? Our client offers a supportive and inclusive work environment with a range of benefits including: Competitive salary and bonus scheme. Generous holiday allowance and birthday leave. Comprehensive pension scheme. Income protection and private health care coverage. Flexible working arrangements to support work-life balance. Opportunities for professional development and training. Access to well-being initiatives such as yoga classes and gym memberships. Participation in charity events and fundraising activities. If this sounds like the next step in your career, then please do not hesitate to get in touch with Zoe Calder on (phone number removed) or (url removed) don t worry if you don t have a CV ready I still want to hear from you!
Apr 19, 2024
Full time
Cloud Operations Manager Fintech Organisation Location: Glasgow Office or Edinburgh Office (Hybrid working) £60,000 - £80,000 DOE About the Company: Our client is a leading provider of financial data automation solutions, dedicated to simplifying complex data processes, automating critical business functions, and ensuring regulatory compliance. With a diverse portfolio of prestigious clients, they are at the forefront of innovation in the financial services sector. Role Overview: We are currently seeking a talented Cloud Operations Manager to join our client's team. In this role, you will lead the Cloud Operations team responsible for architecting, deploying, and maintaining the infrastructure supporting the SaaS offering to clients and internal stakeholders. This is an excellent opportunity to lead a team of experienced engineers and contribute to strategic decision-making while leveraging your technical expertise in cloud architecture and support. Key Responsibilities: Lead and mentor the Cloud Operations team to ensure optimal performance and professional development. Build and maintain strong relationships with internal stakeholders, external cloud providers, and other relevant business units. Demonstrate proficiency in cloud technologies, particularly Azure, and effectively utilize related tools such as HaloITSM, Terraform, Azure DevOps, and Git. Allocate resources effectively to support operational tasks, development initiatives, and team management responsibilities. Skills and Experience Required: Essential: Minimum 3 years of managerial experience in an IT environment. Demonstrable expertise in Azure cloud technologies. Strong understanding of ticket management systems, ITIL practices, and service desk tooling. Proficiency in system administration, including Azure Active Directory, Active Directory, and Windows Server. Experience with automation tools such as Terraform and Azure DevOps. Solid knowledge of version control using Git. Desirable: Experience in database administration, particularly with Azure SQL Database. Familiarity with Linux system administration, specifically CentOS and AlmaLinux. Scripting skills in PowerShell and Bash. What's in it for you? Our client offers a supportive and inclusive work environment with a range of benefits including: Competitive salary and bonus scheme. Generous holiday allowance and birthday leave. Comprehensive pension scheme. Income protection and private health care coverage. Flexible working arrangements to support work-life balance. Opportunities for professional development and training. Access to well-being initiatives such as yoga classes and gym memberships. Participation in charity events and fundraising activities. If this sounds like the next step in your career, then please do not hesitate to get in touch with Zoe Calder on (phone number removed) or (url removed) don t worry if you don t have a CV ready I still want to hear from you!
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Job title: Technical Support Engineer Location: Leeds, UK (Headquarters) Salary: Up to 30k, negotiable on experience Experience: Required: 2 years in a similar role About the Company: Our client is an award-winning Energy Analytics and Industrial IoT provider based in Leeds. Renowned for our innovative technology showcased in our subscription cloud platform, we're dedicated to enhancing efficiency, maximizing yield, and reducing waste. The Opportunity: We are seeking a Technical Support Technician passionate about technology and sustainability to bolster our diverse range of IoT and energy solutions. This role plays a crucial part in supporting the deployment and ongoing maintenance of our technology across our client base. Joining us during a period of substantial growth offers a unique opportunity to contribute to impactful projects that promote environmental sustainability. Key Responsibilities: Provide technical support for IoT solutions, focusing on energy applications across retail, life sciences, smart buildings, and manufacturing sectors. Resolve customer issues related to energy management systems, solar PV monitoring, and other IoT applications, ensuring high levels of customer satisfaction. Collaborate with internal teams to troubleshoot and diagnose problems, delivering timely and effective solutions. Develop and maintain comprehensive documentation, including troubleshooting guides and FAQ resources. Engage with customers through various channels to guide them in resolving technical issues, utilizing remote support tools as necessary. Other responsibilities: Contribute to the knowledge base of the team. Serve as a primary support contact for customers and suppliers. Communicate with different stakeholders on a day-to-day basis. Ensure accuracy and completeness of assigned work content. Escalate issues to the leadership team when necessary. Plan and manage time and work to contribute to overall SLA compliance. How you will succeed: Regular one-to-one progress reviews with your line manager. Consistent production of high-quality documents and files. Collaboration with team members to deliver solutions collectively. Sharing knowledge with team members to support customers and deployments. Receiving positive feedback from customers on service delivery. Requirements: Demonstrated experience in technical support or similar customer-facing roles. Strong understanding of computer systems, IoT devices, and technical products. Proficiency in Linux/Windows environments and remote desktop software. Excellent problem-solving skills and clear technical communication. Degree in Information Technology, Computer Science, or relevant field, or equivalent experience. Additional certifications are advantageous. Preferred experience in IoT technologies, energy management systems, and related areas. Exposure to platforms like AWS, Azure, and GCE, as well as communication protocols such as MQTT, BACnet, and Modbus, is advantageous. Basic programming skills (e.g., Bash, PowerShell) are advantageous. Strong interpersonal skills and ability to work independently and in teams. As a member of the team, you will receive: Flexible working hours with remote work options. Opportunities for professional development, including attendance at technology and sustainability conferences. A supportive team environment where you can take ownership of your work and contribute to company growth. Quarterly social activities and team building exercises. Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to 28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call (phone number removed), send your CV to (url removed) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to 28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call (phone number removed), send your CV to (url removed) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to 32,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call (phone number removed), send your CV to (url removed) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Farnborough, Hampshire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to 32,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call (phone number removed), send your CV to (url removed) or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Apr 18, 2024
Full time
Prestigious opportunity with a UK Market leader for an Infrastructure Engineer - O365 & Cloud! Supporting around 2500 users across over 350 locations, we are seeking an ambitious individual to join our success story. We are a continually expanding technology team providing support within Operations, Applications, Service Desk and Infrastructure. This includes but is not limited to print, network, communications, Citrix, Desktops, AD and security. As one of our Infrastructure Engineers you will specialise in O365 and Cloud and be responsible for:- Administration and management of the Microsoft Cloud Environment. Documentation of the cloud environment through a process of continual improvement. Performing tenant to tenant migrations using 3rd party tools. Proactive monitoring and fault-finding of cloud infrastructure, ensuring the availability, integrity, performance, resilience (inc. backups). Disaster recovery planning, implementation, and remediation for all systems. Assist with the implementation, enforcement, and review of security policies with security personnel. Provide cover for all other key elements of IT Infrastructure within the business Timely escalation of issues to IT Service Desk Manager. Contribute to the planning and implementation of multiple projects. Training of Service Desk and Infrastructure team in any service-related provision. Provide systems training, 1 to 1 or group training, on any aspect of systems or procedures. If you possess a combination of some of the following skills then LETS TALK! System analysis, capacity planning, testing, and troubleshooting knowledge. Experience in AD, DNS, DHCP, DFS, GPO. Tenant migrations. Experience of cloud platforms (Azure, AWS) Cloud-based technologies, O365, Exchange Online and Azure O365 Skills including usage, licencing, and administration. InTune VMWare ITIL knowledge including change, problem, and incident management is advantageous but not essential. Extensive knowledge of key infrastructure elements. In return, you will be rewarded with ongoing training and career development in an enjoyable team environment. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 18, 2024
Full time
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 18, 2024
Full time
Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire. Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes. As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems. What they can offer you: - A salary of up to £28,000 - 25 days annual leave, Pension, Private Medical - Free Subscription to Perk Box discounts and Wellness app - Access to cutting-edge technology - Full career support and ongoing training - Great career progression Key Responsibilities: - Being a team player in a driven fast-paced Support team - Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system - Supporting customers with their software and hardware applications - Fault analysis, resolution, and service continuity assurance across customers' software and hardware products - Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products - Following all department procedures whilst ensuring they are regularly reviewed and updated - Training and learning new industry technologies and products Skills and Experience Required: - Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles - Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems - Knowledge of Microsoft cloud solutions including Azure and 365 - Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies - Experience with diagnosing and resolving technical issues - Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products - A passion for customer service excellence - High level of organisation, interpersonal skills, multi-tasking and attention to detail If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers! To apply for this role please call , send your CV to or hit apply! Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Apr 18, 2024
Full time
IT Support Engineer, Service Desk, Brentwood and City of London Professional services company, c650 staff We are looking for a candidate with the following attributes. At least 5 years' experience in a 1st/2nd line IT Support role. Enthusiastic and motivated individual with a professional and courteous manner. Excellent customer service and communications skills, both written and verbal. Keen to learn and develop new skills, both through formal training and whilst in the role. Excellent time management skills. Able to prioritise workload to suit the needs of the business. Willingness to support users throughout the company by providing remote and desk-side support Ability to own and resolve IT Support issues, aiming to resolve as many calls as possible. Confidence to escalate calls internally and with third parties This role suits anyone with a keen interest in IT Support, looking to develop new skills. Experienced in the following technologies: Microsoft Windows 10 Microsoft Office, including Outlook Microsoft 365 Microsoft Exchange Microsoft SharePoint Active Directory VMWare Networking TCP/IP The role will be based primarily in Brentwood with travel to City of London office. 1 day working from Home
Location : Cambridge Salary : £18-20K Job Type: Full time Contract Type: PermanentAre you?looking for?an apprenticeship?that offers varied and interesting?opportunities and up-to-date?training?options? Do you?have a?keen interest in?a career in?IT and?a strong affinity?for?problem-solving and helping?people? If so, then?we would?love to hear from you! Our?superb?Service Desk team?are at the core of Bridge Partners,?providing?excellent customer service and technical support. Join our team and get ready to make?a big impact!? About Bridge Partners Bridge Partners is an MSP based in Cambridge,?providing?outsourced IT around the UK and overseas! We?provide?bespoke onsite & remote support to?ground-breaking SMEs in industries like biotechnology, life sciences, and finance.?We're?all about long-term relationships that embody our core values of?Clarity,?Partnership, and?Quality. What we can offer you:? Working with a friendly bunch of people who have passion and ambition! Certifications through our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with?us. Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking. Social events, such as go karting, pizza making, escape rooms and many more! If required, we will look at offering you visa sponsorship after your visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately. A day in the life With this apprenticeship, you will be working towards a BSc in Digital and Technology Solutions with QA. For more information on what you will learn during this apprenticeship, please look at the course brochure. During the programme, you will spend 80% of your time on the job, applying what you have learnt. This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users. Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.Monitoring client servers and backup data for anomalous behaviour, and adverse client impact. Identifying and troubleshooting client backup failures.You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support. What we need from you If you love tech, we want to know about it. You do not need to have already studied IT, but you will need to have a passion to learn more about it.The ability to build strong relationships with the team and clients. Excellent customer service: you must be a people person with patience and be able to communicate effectively. Great problem-solving skills with the ability to see the challenge through. A willingness to learn?and?develop your IT skills. If this sounds like you, apply today! REF-213052
Apr 18, 2024
Full time
Location : Cambridge Salary : £18-20K Job Type: Full time Contract Type: PermanentAre you?looking for?an apprenticeship?that offers varied and interesting?opportunities and up-to-date?training?options? Do you?have a?keen interest in?a career in?IT and?a strong affinity?for?problem-solving and helping?people? If so, then?we would?love to hear from you! Our?superb?Service Desk team?are at the core of Bridge Partners,?providing?excellent customer service and technical support. Join our team and get ready to make?a big impact!? About Bridge Partners Bridge Partners is an MSP based in Cambridge,?providing?outsourced IT around the UK and overseas! We?provide?bespoke onsite & remote support to?ground-breaking SMEs in industries like biotechnology, life sciences, and finance.?We're?all about long-term relationships that embody our core values of?Clarity,?Partnership, and?Quality. What we can offer you:? Working with a friendly bunch of people who have passion and ambition! Certifications through our partnership with Microsoft. Profit share scheme. BUPA health insurance and enhanced pension scheme. 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with?us. Our office is a short walk from Cambridge North train station and local bus routes. We also offer free parking. Social events, such as go karting, pizza making, escape rooms and many more! If required, we will look at offering you visa sponsorship after your visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately. A day in the life With this apprenticeship, you will be working towards a BSc in Digital and Technology Solutions with QA. For more information on what you will learn during this apprenticeship, please look at the course brochure. During the programme, you will spend 80% of your time on the job, applying what you have learnt. This will be based in our Cambridge office, Monday to Friday, for 37.5 hours a week. You will be working a varied shift rota of 08:00-16:30, 09:00-17:30 and 10:00-18:30.Providing 1st line support for clients, managing a wide variety of incoming tickets, phone calls, and enquiries.Diagnose and troubleshoot IT issues through engaging discussions and remote sessions with end users. Managing security tasks such as processing new starter and leaver requests, password resets, site permissions etc.Monitoring client servers and backup data for anomalous behaviour, and adverse client impact. Identifying and troubleshooting client backup failures.You will also embark on thrilling project work for our clients, where you'll configure and build client machines and remotely monitor their systems and services.As you reach a suitable technical level, there will be opportunities for you to progress in the business! You could venture into projects, account management, strategic IT advice, cyber security, and even on-site support. What we need from you If you love tech, we want to know about it. You do not need to have already studied IT, but you will need to have a passion to learn more about it.The ability to build strong relationships with the team and clients. Excellent customer service: you must be a people person with patience and be able to communicate effectively. Great problem-solving skills with the ability to see the challenge through. A willingness to learn?and?develop your IT skills. If this sounds like you, apply today! REF-213052
Wiltshire College & University Centre
Trowbridge, Wiltshire
Wiltshire College & University Centre have an exciting opportunity for an IT Systems Engineer to join their team. Location: Trowbridge (Hybrid Working) Salary: £33,013 (Professional Services Grade 8) Job Type: Full-time/ Permanent Closing date: 18th of April 2024 About Us: At Wiltshire College & University Centre, we're on a mission to achieve digital excellence in line with our ambitious five-year Strategic Plan. We're committed to fostering an environment where innovation thrives, and technology empowers both our staff and students. With state-of-the-art digital facilities and resources, we're shaping the future of education and work in exciting and dynamic ways. IT Systems Engineer - The Role: Are you passionate about shaping the future of IT infrastructure Do you thrive in a collaborative environment where your expertise can make a real difference If so, we have an exciting opportunity for you! As an IT Systems Engineer, you'll play a pivotal role in designing, developing, and installing secure, reliable, and responsive IT infrastructure. From cloud-based solutions to on-premises systems, you'll be at the forefront of driving digital transformation at our institution. IT Systems Engineer - Key Responsibilities: - Design and implement cutting-edge IT infrastructure solutions to support our digital ambitions - Collaborate with cross-functional teams to ensure alignment of IT initiatives with organisational goals - Provide technical expertise and support for systems, services, and software across various platforms - Stay ahead of the curve by identifying emerging technologies and trends to enhance our IT landscape - Foster a culture of innovation and continuous improvement within the IT Services department IT Systems Engineer - You: Essential requirements for the role: - To hold a level 3 qualification - To hold or be willing to work towards Literacy and numeracy to level 2 (GCSE A-C) - Experience and knowledge of maintaining desktops and servers - Be able to demonstrate an understanding and practical application of the importance of quality at work - Be able to demonstrate effective written and verbal communication skills - Able to produce, accurate and timely written reports - Ability to manage a substantial workload and prioritise effectively - Have experience of working in a flexible and positive manner, being adaptable to changing work patterns - An understanding of safeguarding and a commitment to creating a safe learning environment - Ability to work from all College sites when required IT Systems Engineer - Benefits: At Wiltshire College and University Centre, we understand that a fulfilling career goes beyond just the work you do. That's why we strive to create an environment where our employees feel valued and supported. Here are just a few reasons why our employees love working here: - Generous annual leave allowances (30 days per year plus bank holidays and additional closure days over the Christmas period) - Great Local Government pension scheme - Access to an Employee Assistance Programme - Complimentary onsite parking - Membership to the Edenred Benefits platform with exclusive discounts - Electric Vehicle scheme - Cycle to Work scheme - Continuous professional development opportunities - Free access to college gyms - Discounted prices at our training restaurants and hair and beaty salon Ready to embark on an exciting journey with us Submit your application for the IT Systems Engineer role today and be part of our vibrant IT team at Wiltshire College & University Centre. Applications for this role close on the 18th of April 2024.
Apr 18, 2024
Full time
Wiltshire College & University Centre have an exciting opportunity for an IT Systems Engineer to join their team. Location: Trowbridge (Hybrid Working) Salary: £33,013 (Professional Services Grade 8) Job Type: Full-time/ Permanent Closing date: 18th of April 2024 About Us: At Wiltshire College & University Centre, we're on a mission to achieve digital excellence in line with our ambitious five-year Strategic Plan. We're committed to fostering an environment where innovation thrives, and technology empowers both our staff and students. With state-of-the-art digital facilities and resources, we're shaping the future of education and work in exciting and dynamic ways. IT Systems Engineer - The Role: Are you passionate about shaping the future of IT infrastructure Do you thrive in a collaborative environment where your expertise can make a real difference If so, we have an exciting opportunity for you! As an IT Systems Engineer, you'll play a pivotal role in designing, developing, and installing secure, reliable, and responsive IT infrastructure. From cloud-based solutions to on-premises systems, you'll be at the forefront of driving digital transformation at our institution. IT Systems Engineer - Key Responsibilities: - Design and implement cutting-edge IT infrastructure solutions to support our digital ambitions - Collaborate with cross-functional teams to ensure alignment of IT initiatives with organisational goals - Provide technical expertise and support for systems, services, and software across various platforms - Stay ahead of the curve by identifying emerging technologies and trends to enhance our IT landscape - Foster a culture of innovation and continuous improvement within the IT Services department IT Systems Engineer - You: Essential requirements for the role: - To hold a level 3 qualification - To hold or be willing to work towards Literacy and numeracy to level 2 (GCSE A-C) - Experience and knowledge of maintaining desktops and servers - Be able to demonstrate an understanding and practical application of the importance of quality at work - Be able to demonstrate effective written and verbal communication skills - Able to produce, accurate and timely written reports - Ability to manage a substantial workload and prioritise effectively - Have experience of working in a flexible and positive manner, being adaptable to changing work patterns - An understanding of safeguarding and a commitment to creating a safe learning environment - Ability to work from all College sites when required IT Systems Engineer - Benefits: At Wiltshire College and University Centre, we understand that a fulfilling career goes beyond just the work you do. That's why we strive to create an environment where our employees feel valued and supported. Here are just a few reasons why our employees love working here: - Generous annual leave allowances (30 days per year plus bank holidays and additional closure days over the Christmas period) - Great Local Government pension scheme - Access to an Employee Assistance Programme - Complimentary onsite parking - Membership to the Edenred Benefits platform with exclusive discounts - Electric Vehicle scheme - Cycle to Work scheme - Continuous professional development opportunities - Free access to college gyms - Discounted prices at our training restaurants and hair and beaty salon Ready to embark on an exciting journey with us Submit your application for the IT Systems Engineer role today and be part of our vibrant IT team at Wiltshire College & University Centre. Applications for this role close on the 18th of April 2024.