About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Royal Society of Biology
Remote mostly, occasional visits to London office
1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology.
Key tasks in this role:
(1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable.
(2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries.
The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings.
Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement.
In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally.
Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront.
As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning.
In terms of the skills, abilities and experience that we see as important for this role:
Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,…
Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management.
In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, …
Decent experience in managing Office365 email services.
A good grasp of good security and data protection practice.
Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial.
Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement.
With regard to the sort of personality we are am looking for:
Someone friendly and good at engaging with people at all levels and in all functions.
Someone who communicates effectively and in a constructive manner.
Someone who operates at all times with the highest degree of integrity and honesty.
Someone who is organised and methodical.
The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations.
Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology.
Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all.
Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.
Oct 05, 2022
Contractor
1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology.
Key tasks in this role:
(1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable.
(2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries.
The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings.
Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement.
In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally.
Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront.
As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning.
In terms of the skills, abilities and experience that we see as important for this role:
Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,…
Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management.
In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, …
Decent experience in managing Office365 email services.
A good grasp of good security and data protection practice.
Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial.
Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement.
With regard to the sort of personality we are am looking for:
Someone friendly and good at engaging with people at all levels and in all functions.
Someone who communicates effectively and in a constructive manner.
Someone who operates at all times with the highest degree of integrity and honesty.
Someone who is organised and methodical.
The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations.
Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology.
Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all.
Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The 24/7 Senior Senior Technical Support Engineers serve as the primary escalation point for the Managed Services Engineers in various ITIL disciplines, particularly focusing on incident & change work. They are tasked with overseeing the main delivery areas as instructed by the Managed Services Manager, and also provide guidance and support to the rest of the team. The role is based in our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. You will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. If you have got expertise in technologies, such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), then this could be the perfect role for you! Whilst we appreciate that you may not have all iof the network/ firewall routing and switching, virtualisation experience we welcome applications from candidates who want to take the next step in their career. We have fantastic learning and development iniaitives, the care and expertise within the business to help you develop in your career with us. Our benefits include: Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
May 04, 2024
Full time
Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture. Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK's number one provider of secure, integrated cloud services to the small to mid-size market. The 24/7 Senior Senior Technical Support Engineers serve as the primary escalation point for the Managed Services Engineers in various ITIL disciplines, particularly focusing on incident & change work. They are tasked with overseeing the main delivery areas as instructed by the Managed Services Manager, and also provide guidance and support to the rest of the team. The role is based in our datacentre in Studley on a rotational basis of 4 days on and 4 days off, alternating between day and night shifts. You will be responsible for overseeing a team of 3-4 Engineers who work on both Connectivity and Server Infrastructure. If you have got expertise in technologies, such as Network/Firewalls routing and switching (Juniper, Palo Alto, Fortinet, Cisco), Infrastructure (Windows Server, AD, RDS, O365), Virtualisation (Citrix, VMware), or Cloud (Microsoft Azure), then this could be the perfect role for you! Whilst we appreciate that you may not have all iof the network/ firewall routing and switching, virtualisation experience we welcome applications from candidates who want to take the next step in their career. We have fantastic learning and development iniaitives, the care and expertise within the business to help you develop in your career with us. Our benefits include: Shift Allowance £7,500 25 days holiday & your birthday off Pension Holiday Trading Scheme - Buy/sell a maximum of 4 days leave. Employee Referral Scheme - A referral fee for any successful referrals that join Six Degrees. Group Life Assurance. Private Medical Insurance. Employee Assistance Programme. Eye Care Vouchers. Travel Insurance. Health Cash Plan. Six Degrees is not interested in paying lip-service to diversity and inclusion, just observing our statutory duties. We work to continually re-affirm our commitment to cultivating a workplace and society that embraces and vigorously defends equity, diversity and inclusion. This includes all aspects of recruitment and employment - our recruitment and selection processes are open and fair, and we will always consider any reasonable adjustments or flexible working requirements. We are also an active member of the Employers Network for Equality and Inclusion (ENEI) who support us on this journey. Our recruitment process: We don't like to have lengthy recruitment processes here at Six Degrees as it's more important for us that you have the opportunity to meet with people you'll work alongside. We will review all of our applications in detail and our Talent Acquisition team will arrange a telephone or video call if your background and experiences fit what we're looking. All being well, you will be invited to attend a behavioural interview with your line manager and members of the team to talk through your fit for the role in detail and explain more about Six Degrees. Some of our positions are so important to the business that we'll invite you back for a second and final interview, where you'll be asked to complete a role-specific activity. After your final stage in the assessment process, we will confirm the outcome and hopefully welcome you to the Six Degrees family! Apply today at 6dg.co.uk.
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
May 04, 2024
Full time
We're in search of an End User Technology Analyst based in London to join an EMEA End User Technology Team within Global Technology & Operations. This role encompasses the delivery, adoption, and support of various end user and workplace technologies across EMEA offices. Responsibilities include managing the desktop computing environment, mobile devices, communication tools, file services, telephony, and desktop software. Key Responsibilities: Act as a trusted advisor and relationship manager for business users, aligning with global technology management. Collaborate with product management, engineering teams, and business-aligned technology groups to provide feedback and engage in new solution development. Manage customer expectations and enhance client experience through quantitative metrics and solicited feedback. Serve as a subject matter expert on end-user technology, supporting the product portfolio. Take ownership of incident tickets, service requests, and knowledge articles, facilitating communication across technology teams. Drive product training and adoption initiatives, including end-user and new hire training. Manage the new hire experience from setup to training. Lead workplace technology planning and buildouts for new offices, as well as regular maintenance activities. Oversee hardware procurement, disposal, asset management, and regional mobile phone plans. Collaborate with Audio Visual Services team to ensure excellent client experiences. Partner with infrastructure teams for smart hands support and occasional travel to satellite offices. Skills: Deep interest in technology and high energy. Strong interpersonal and communication skills. Proficient in business and technical writing. Demonstrated ability in corporate communication. Strong executive presence and presentation skills. Specialized Knowledge: Understanding of IT Service Management practices and experience with ITSM programs like ServiceNow. Excellent troubleshooting and problem-solving skills. Knowledge of Windows and Apple operating systems, Microsoft Active Directory, Cisco desktop phones, VDI, and PC/server hardware.
Technical Support Manager (MSP) - £40,000 + on-call / call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a Technical Support Manager with a broad knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team. This role is ideally suited to a proficient Senior IT Support Engineer with some leadership experience and a breadth of technical experience, preferably gained from a similar MSP environment, who importantly would be confident talking solutions and specifying ideas to customers and liaising with suppliers.This is an office-based role but circa 30-40% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and also a fuel card for business use.You will ideally have a broad skillset covering: Windows Server and associated technologies Azure Expertise in VMware and Hyper-V virtualisation Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR) LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS Advanced knowledge of Microsoft 365. In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress. Interested to hear more? Don't worry if your CV isn't yet up to date, call Scott for an informal discussion - Additionally, send your current CV to - Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 04, 2024
Full time
Technical Support Manager (MSP) - £40,000 + on-call / call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a Technical Support Manager with a broad knowledge of Windows Server, Virtualisation and Networking & Security to join the experienced team. This role is ideally suited to a proficient Senior IT Support Engineer with some leadership experience and a breadth of technical experience, preferably gained from a similar MSP environment, who importantly would be confident talking solutions and specifying ideas to customers and liaising with suppliers.This is an office-based role but circa 30-40% would be spent on customer sites (generally within an hour of Cheshire) with also 1 week in every 4 spent on-call (24/7 cover) which is paid extra for being called out. This tends to be only for extreme circumstances that are critical issues and happens 1 or 2 times per month max. There is a company vehicle provided and also a fuel card for business use.You will ideally have a broad skillset covering: Windows Server and associated technologies Azure Expertise in VMware and Hyper-V virtualisation Understanding of security solutions (e.g. firewall policies, VPN, IPS, filtering, EPDR) LAN/WAN technologies, with networking concepts such as TCP/IP, DHCP, DNS Advanced knowledge of Microsoft 365. In the role you will accurately diagnose software and hardware faults and to be able to resolve a large proportion of client issues raised via remote networking and client site visits. At all times providing a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of all progress. Interested to hear more? Don't worry if your CV isn't yet up to date, call Scott for an informal discussion - Additionally, send your current CV to - Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
We are recruiting for a Senior Cyber Security Specialist here at City & Guilds. In this role you will lead and act as subject matter expert for computer and network threat intelligence, incident responses, investigations and vulnerability assessments that pertain to different types of cyber threats, including malware, data theft, denial of service, and data breaches. You will collaborate with a new Managed Detection Response (MDR) provider and be responsible to lead the development and integration of that service to deliver maximum value to the business in reducing cyber risk, cost, and efficiency. As SCSS, you will be a senior strategic lead, delivering cyber risk reduction by utilising a sound base of technical engineering skills and substantial business and project leadership experience through technology, business and third parties. You will need to be based in the UK working on a hybrid basis with a mix of home and office - but you do need to be within commutable distance from one of our City & Guilds hub offices. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities. About the role You will be responsible to define and chart a multi-year strategy of success and foster effective relationship with IT and the wider business to pinpoint the underlying issues and create effective corrective and preventive measures. Our successful candidate will be self-driven in identifying opportunities, making recommendations and championing maturity initiatives to improve the posture and efficiency of the security operation. You must be comfortable and experienced in working and delivering successfully across the global environment and addressing complexities of obligations, regulations, legacy, and resistance to change. The working hours are core Mon-Fri UK hours; however, the service is provided globally and there will be some need for out of hours response in the case of major incidents and threat priorities where vital. The design of the service based on the use of an external 24/7 hybrid MDR aims to reduce the need for this, and it will be within the gift of the individual to optimise these arrangements. About you You should have extensive technical experience (plus 5 years) working with information security and/or technology in senior technical positions. You will bring substantive senior experience of managing technology and information security major incidents and demonstrable best practice. You will have an excellent knowledge of IT infrastructure (hardware, databases, operating systems, local area networks etc) and application architectures. You will be incredibly 'hands on' when needed and will be required to maintain a strategic overview of all project and related Security function activity. We need you to have a solid mix of technology and commercial skills, demonstrating critical thinking and problem-solving ability with a focus on business outcomes and efficiencies. You will provide thought leadership and be the recognised expert for your subject knowledge and skillset, enabling a strong contribution to scoping, solution design, configuration, and testing in a delivery capacity. Our successful candidate will have a detailed understanding of Security Infrastructure design and IT Security best practice. You will have excellent written and spoken communication skills with the ability to create, update and maintain network diagrams. As Senior Cyber Security Specialist, you will have a detailed knowledge of security products, SIEM, AV, security gateways, firewalls, load-balancers, ACLs, routing and switching. You should have a strong understanding of common IT protocols, infrastructure and systems. You will have extensive experience of technologies including but not limited to Firewalls, IPS & IDS, Active Directory, Windows Server, Linux, AWS, Vulnerability management and SIEM, DRM. We would expect you to have a familiarity with industry security standards such as NIST, Cyber Essentials, ISO27001 and GDPR. You should also have experience with internal/external Security and Governance audits.
May 04, 2024
Full time
We are recruiting for a Senior Cyber Security Specialist here at City & Guilds. In this role you will lead and act as subject matter expert for computer and network threat intelligence, incident responses, investigations and vulnerability assessments that pertain to different types of cyber threats, including malware, data theft, denial of service, and data breaches. You will collaborate with a new Managed Detection Response (MDR) provider and be responsible to lead the development and integration of that service to deliver maximum value to the business in reducing cyber risk, cost, and efficiency. As SCSS, you will be a senior strategic lead, delivering cyber risk reduction by utilising a sound base of technical engineering skills and substantial business and project leadership experience through technology, business and third parties. You will need to be based in the UK working on a hybrid basis with a mix of home and office - but you do need to be within commutable distance from one of our City & Guilds hub offices. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities. About the role You will be responsible to define and chart a multi-year strategy of success and foster effective relationship with IT and the wider business to pinpoint the underlying issues and create effective corrective and preventive measures. Our successful candidate will be self-driven in identifying opportunities, making recommendations and championing maturity initiatives to improve the posture and efficiency of the security operation. You must be comfortable and experienced in working and delivering successfully across the global environment and addressing complexities of obligations, regulations, legacy, and resistance to change. The working hours are core Mon-Fri UK hours; however, the service is provided globally and there will be some need for out of hours response in the case of major incidents and threat priorities where vital. The design of the service based on the use of an external 24/7 hybrid MDR aims to reduce the need for this, and it will be within the gift of the individual to optimise these arrangements. About you You should have extensive technical experience (plus 5 years) working with information security and/or technology in senior technical positions. You will bring substantive senior experience of managing technology and information security major incidents and demonstrable best practice. You will have an excellent knowledge of IT infrastructure (hardware, databases, operating systems, local area networks etc) and application architectures. You will be incredibly 'hands on' when needed and will be required to maintain a strategic overview of all project and related Security function activity. We need you to have a solid mix of technology and commercial skills, demonstrating critical thinking and problem-solving ability with a focus on business outcomes and efficiencies. You will provide thought leadership and be the recognised expert for your subject knowledge and skillset, enabling a strong contribution to scoping, solution design, configuration, and testing in a delivery capacity. Our successful candidate will have a detailed understanding of Security Infrastructure design and IT Security best practice. You will have excellent written and spoken communication skills with the ability to create, update and maintain network diagrams. As Senior Cyber Security Specialist, you will have a detailed knowledge of security products, SIEM, AV, security gateways, firewalls, load-balancers, ACLs, routing and switching. You should have a strong understanding of common IT protocols, infrastructure and systems. You will have extensive experience of technologies including but not limited to Firewalls, IPS & IDS, Active Directory, Windows Server, Linux, AWS, Vulnerability management and SIEM, DRM. We would expect you to have a familiarity with industry security standards such as NIST, Cyber Essentials, ISO27001 and GDPR. You should also have experience with internal/external Security and Governance audits.
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
May 04, 2024
Full time
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware.
We are recruiting for a Senior Cyber Security Specialist here at City & Guilds. In this role you will lead and act as subject matter expert for computer and network threat intelligence, incident responses, investigations and vulnerability assessments that pertain to different types of cyber threats, including malware, data theft, denial of service, and data breaches. You will collaborate with a new Managed Detection Response (MDR) provider and be responsible to lead the development and integration of that service to deliver maximum value to the business in reducing cyber risk, cost, and efficiency. As SCSS, you will be a senior strategic lead, delivering cyber risk reduction by utilising a sound base of technical engineering skills and substantial business and project leadership experience through technology, business and third parties. You will need to be based in the UK working on a hybrid basis with a mix of home and office - but you do need to be within commutable distance from one of our City & Guilds hub offices. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities. About the role You will be responsible to define and chart a multi-year strategy of success and foster effective relationship with IT and the wider business to pinpoint the underlying issues and create effective corrective and preventive measures. Our successful candidate will be self-driven in identifying opportunities, making recommendations and championing maturity initiatives to improve the posture and efficiency of the security operation. You must be comfortable and experienced in working and delivering successfully across the global environment and addressing complexities of obligations, regulations, Legacy, and resistance to change. The working hours are core Mon-Fri UK hours; however, the service is provided globally and there will be some need for out of hours response in the case of major incidents and threat priorities where vital. The design of the service based on the use of an external 24/7 hybrid MDR aims to reduce the need for this, and it will be within the gift of the individual to optimise these arrangements. About you You should have extensive technical experience (plus 5 years) working with information security and/or technology in senior technical positions. You will bring substantive senior experience of managing technology and information security major incidents and demonstrable best practice. You will have an excellent knowledge of IT infrastructure (hardware, databases, operating systems, local area networks etc) and application architectures. You will be incredibly 'hands on' when needed and will be required to maintain a strategic overview of all project and related Security function activity. We need you to have a solid mix of technology and commercial skills, demonstrating critical thinking and problem-solving ability with a focus on business outcomes and efficiencies. You will provide thought leadership and be the recognised expert for your subject knowledge and skill set, enabling a strong contribution to scoping, solution design, configuration, and testing in a delivery capacity. Our successful candidate will have a detailed understanding of Security Infrastructure design and IT Security best practice. You will have excellent written and spoken communication skills with the ability to create, update and maintain network diagrams. As Senior Cyber Security Specialist, you will have a detailed knowledge of security products, SIEM, AV, security gateways, Firewalls, load-balancers, ACLs, routing and switching. You should have a strong understanding of common IT protocols, infrastructure and systems. You will have extensive experience of technologies including but not limited to Firewalls, IPS & IDS, Active Directory, Windows Server, Linux, AWS, Vulnerability management and SIEM, DRM. We would expect you to have a familiarity with industry security standards such as NIST, Cyber Essentials, ISO27001 and GDPR. You should also have experience with internal/external Security and Governance audits.
May 03, 2024
Full time
We are recruiting for a Senior Cyber Security Specialist here at City & Guilds. In this role you will lead and act as subject matter expert for computer and network threat intelligence, incident responses, investigations and vulnerability assessments that pertain to different types of cyber threats, including malware, data theft, denial of service, and data breaches. You will collaborate with a new Managed Detection Response (MDR) provider and be responsible to lead the development and integration of that service to deliver maximum value to the business in reducing cyber risk, cost, and efficiency. As SCSS, you will be a senior strategic lead, delivering cyber risk reduction by utilising a sound base of technical engineering skills and substantial business and project leadership experience through technology, business and third parties. You will need to be based in the UK working on a hybrid basis with a mix of home and office - but you do need to be within commutable distance from one of our City & Guilds hub offices. This appointment will be made on merit. We believe that diversity and inclusion strengthen and enriches us, and that it is the responsibility of everyone at the City & Guilds Group to drive this value. As ethnic minority groups and disabled people are currently under-represented within the Group, we particularly encourage and welcome applications from these communities. About the role You will be responsible to define and chart a multi-year strategy of success and foster effective relationship with IT and the wider business to pinpoint the underlying issues and create effective corrective and preventive measures. Our successful candidate will be self-driven in identifying opportunities, making recommendations and championing maturity initiatives to improve the posture and efficiency of the security operation. You must be comfortable and experienced in working and delivering successfully across the global environment and addressing complexities of obligations, regulations, Legacy, and resistance to change. The working hours are core Mon-Fri UK hours; however, the service is provided globally and there will be some need for out of hours response in the case of major incidents and threat priorities where vital. The design of the service based on the use of an external 24/7 hybrid MDR aims to reduce the need for this, and it will be within the gift of the individual to optimise these arrangements. About you You should have extensive technical experience (plus 5 years) working with information security and/or technology in senior technical positions. You will bring substantive senior experience of managing technology and information security major incidents and demonstrable best practice. You will have an excellent knowledge of IT infrastructure (hardware, databases, operating systems, local area networks etc) and application architectures. You will be incredibly 'hands on' when needed and will be required to maintain a strategic overview of all project and related Security function activity. We need you to have a solid mix of technology and commercial skills, demonstrating critical thinking and problem-solving ability with a focus on business outcomes and efficiencies. You will provide thought leadership and be the recognised expert for your subject knowledge and skill set, enabling a strong contribution to scoping, solution design, configuration, and testing in a delivery capacity. Our successful candidate will have a detailed understanding of Security Infrastructure design and IT Security best practice. You will have excellent written and spoken communication skills with the ability to create, update and maintain network diagrams. As Senior Cyber Security Specialist, you will have a detailed knowledge of security products, SIEM, AV, security gateways, Firewalls, load-balancers, ACLs, routing and switching. You should have a strong understanding of common IT protocols, infrastructure and systems. You will have extensive experience of technologies including but not limited to Firewalls, IPS & IDS, Active Directory, Windows Server, Linux, AWS, Vulnerability management and SIEM, DRM. We would expect you to have a familiarity with industry security standards such as NIST, Cyber Essentials, ISO27001 and GDPR. You should also have experience with internal/external Security and Governance audits.
IT Support Technician Exeter, Devon (with flexible and hybrid working options) About Us With offices in Exeter, Teignmouth and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team on a full-time, permanent basis.With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally. The Benefits - Salary of £22,620 per annum- 25 days' holiday, plus bank holidays, with the option to buy or sell up to five days- Pension- Travel loan scheme- Charity and social responsibility scheme- Extra holiday at Christmas- Flexible and hybrid working optionsThis is a fantastic opportunity for an IT enthusiast with plenty of knowledge that they are itching to turn into a career to join one of the leading law firms in the South West.We'll invest in you and your development through a range of fantastic training programmes, equipping you with all the expertise you need to make a success of your new role. We know that our people are our strongest asset, and this is reflected in our commitment to your success.What's more, you can rest assured that your work/life balance is our top priority. You'll be rewarded with a great range of benefits, plenty of fun social events and flexible working options to ensure you can thrive in and outside of work. The Role As an IT Support Technician, you will be responsible for providing excellent first line technical support to our staff.Following initial training, you will ensure that our IT systems operate smoothly. You'll learn how to deal with support tickets, troubleshoot issues and support the implementation of new hardware and software.Additionally, you'll assist with development projects, the administration of internal software and databases, provide IT end user training and test new products before they're launched. About You To be considered as an IT Support Technician, you will need:- A keen interest and aptitude in IT- Team working skills, as well as the willingness to work independently- Organisational and communication skills- At a minimum, a relevant IT or computing qualification such as an A-Level, a BTEC or an HNDAdditionally, you will need some understanding of the following gained from your studies, work experience or a similar environment:- Microsoft Active Directory and Group Policy- Microsoft Windows 10- Microsoft Office 365- Windows Server 2012/2016/2019/2022- Microsoft Exchange Online- Microsoft Skype for Business- Microsoft Teams- Microsoft SharePoint- MimecastThe closing date for this role is the 31st May 2024.Other organisations may call this role 1st Line IT Support Technician, Junior IT Technician, Helpdesk Technician, Trainee IT Engineer, Junior Desktop Support Engineer, or Trainee 1st Line Support Engineer.Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to develop an engaging career with our accredited organisation as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
May 03, 2024
Full time
IT Support Technician Exeter, Devon (with flexible and hybrid working options) About Us With offices in Exeter, Teignmouth and Newton Abbot, Tozers Solicitors LLP is looking for an IT Support Technician to join their team on a full-time, permanent basis.With 30 partners and 190 staff across our offices, we offer unrivalled legal services to businesses and individuals, both locally and nationally. The Benefits - Salary of £22,620 per annum- 25 days' holiday, plus bank holidays, with the option to buy or sell up to five days- Pension- Travel loan scheme- Charity and social responsibility scheme- Extra holiday at Christmas- Flexible and hybrid working optionsThis is a fantastic opportunity for an IT enthusiast with plenty of knowledge that they are itching to turn into a career to join one of the leading law firms in the South West.We'll invest in you and your development through a range of fantastic training programmes, equipping you with all the expertise you need to make a success of your new role. We know that our people are our strongest asset, and this is reflected in our commitment to your success.What's more, you can rest assured that your work/life balance is our top priority. You'll be rewarded with a great range of benefits, plenty of fun social events and flexible working options to ensure you can thrive in and outside of work. The Role As an IT Support Technician, you will be responsible for providing excellent first line technical support to our staff.Following initial training, you will ensure that our IT systems operate smoothly. You'll learn how to deal with support tickets, troubleshoot issues and support the implementation of new hardware and software.Additionally, you'll assist with development projects, the administration of internal software and databases, provide IT end user training and test new products before they're launched. About You To be considered as an IT Support Technician, you will need:- A keen interest and aptitude in IT- Team working skills, as well as the willingness to work independently- Organisational and communication skills- At a minimum, a relevant IT or computing qualification such as an A-Level, a BTEC or an HNDAdditionally, you will need some understanding of the following gained from your studies, work experience or a similar environment:- Microsoft Active Directory and Group Policy- Microsoft Windows 10- Microsoft Office 365- Windows Server 2012/2016/2019/2022- Microsoft Exchange Online- Microsoft Skype for Business- Microsoft Teams- Microsoft SharePoint- MimecastThe closing date for this role is the 31st May 2024.Other organisations may call this role 1st Line IT Support Technician, Junior IT Technician, Helpdesk Technician, Trainee IT Engineer, Junior Desktop Support Engineer, or Trainee 1st Line Support Engineer.Webrecruit and Tozers Solicitors LLP are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to develop an engaging career with our accredited organisation as an IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
3rd Line Support Engineer - Brighouse - up to £40k My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Any team leading experience would be an adantage. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visit client's sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 3 weekends) Must have: Hands-on experience with Virtualization technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (order of importance 1. RDS, 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Please send your CV for further information.
May 03, 2024
Full time
3rd Line Support Engineer - Brighouse - up to £40k My client is looking for a 3rd Line Engineer to resolve complicated technical issues that have been escalated to from 1st and 2nd Line Engineers, while providing excellent customer service to clients throughout. Any team leading experience would be an adantage. Key Tasks and Responsibilities Responsible for troubleshooting any technical issues that have been escalated through the helpdesk. Act as troubleshooting lead for high level technical issues, high priority tickets and MSO's Visit client's sites as and when required Manage own time effectively and ensure all time spent on client jobs is logged Ability to report at all levels in the chain of command See Technical Escalations through from beginning to end Escalating tickets that need 3rd line resource into 3rd line queue and resolving Escalating tickets to Ops team in good time where required to ensure satisfactory resolution Maintaining the 3rd line and escalations queue to resolve issues as quickly as possible Logging troubleshooting and ticket notes accurately and in good time to ensure everyone has visibility of actions completed Communicate accurately and within good time both internally and externally Flag areas of risk / improvement within the firm if identified Train other members of the team in all things technical Provide out of hours technical support to clients (typically 1 in 3 weekends) Must have: Hands-on experience with Virtualization technologies including the setup and maintenance of Windows VMs (VMWare, Hyper-V) Cloud technologies and concepts (order of importance 1. RDS, 2. Azure 3. Citrix) Expert, hands-on networking experience in configuring and maintaining routers, firewalls, and switches Desktop and application support (Windows 7/10, Microsoft Office and bespoke application troubleshooting) Administration and setup of Windows Server 2012/2016/2019/2022 Wifi Solutions Exchange and 365 tenant administration Please send your CV for further information.
Are you an experienced 2nd Line Engineer who is keen to further develop your 3rd Line skills? Do you have recent experience of working for an IT Support company (MSP)? Are you keen to progress your career within a fantastic, supportive company who are really going places? If so, we have a fantastic opportunity for you! Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients;they recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner. Their aim is to make their clients' IT work in the best way for them. You can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best that they can! The successful candidate will be skilful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more. Salary: £28,000 - £35,000 Location: Finchley, N3 , with a hybrid working option of up to 3 days working from home Hours: Monday to Friday, 8.30 am - 6.00 pm Responsibilities for the 2nd Line Support Engineer: IT Support relating to technical issues involving Microsoft's core business applications and operating systems Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer's preferences Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices Network Server - Experience preferred with Windows Server and Microsoft 365 Configure file, print and remote access services Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of enterprise email applications, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases To be successful, you will need to hold experience within the following areas: Recent experience of working in an MSP (IT Support Company) is an essential Microsoft Operating Systems, Desktop and Server (including Small Business Server) Active Directory, Exchange, SQL, Hyper-V, Office 365 Experience with macOS desktop operating systems Excellent Microsoft Office application knowledge Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.) Experience required with mobile device operating systems Experience with fundamentals of cyber security Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls Experience with RDP, RDS, & Citrix Understanding of relationship between switches, access points, patch panels, and connecting nodes to a network Understanding of DNS services Working Knowledge of non-Cisco Firewall Technologies Working Knowledge of Wireless Technologies Do you have the required technical knowledge & experience? Engineer with two to four years' experience as a minimum Minimum 2 years' experience in the following: - Office 365/Microsoft 365 - Switching, VLAN, Routing, Firewalling Support - Mobile Device and Messaging Technology Support - Server Hardware Technologies (CPU/RAID/SCSI) Support - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
May 03, 2024
Full time
Are you an experienced 2nd Line Engineer who is keen to further develop your 3rd Line skills? Do you have recent experience of working for an IT Support company (MSP)? Are you keen to progress your career within a fantastic, supportive company who are really going places? If so, we have a fantastic opportunity for you! Our client is a very successful MSP who pride themselves on providing an excellent level of customer service to all their clients;they recognise that IT isn't all about computers - It's about developing personal relationships and becoming a reliable partner. Their aim is to make their clients' IT work in the best way for them. You can be sure that when you work for this company you will be working for a reputable and highly rated company who strives to achieve the very best that they can! The successful candidate will be skilful at pre-project/work-briefings with each client on each project. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Cisco Internetworking, VPN's, firewalls, backup systems and more. Salary: £28,000 - £35,000 Location: Finchley, N3 , with a hybrid working option of up to 3 days working from home Hours: Monday to Friday, 8.30 am - 6.00 pm Responsibilities for the 2nd Line Support Engineer: IT Support relating to technical issues involving Microsoft's core business applications and operating systems Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets System documentation maintenance and review in ConnectWise and IT Glue Configuration of standard email clients including Outlook Installation, configuration, troubleshooting and customization of Microsoft Office Suite applications per customer's preferences Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and mobile devices Network Server - Experience preferred with Windows Server and Microsoft 365 Configure file, print and remote access services Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of enterprise email applications, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases To be successful, you will need to hold experience within the following areas: Recent experience of working in an MSP (IT Support Company) is an essential Microsoft Operating Systems, Desktop and Server (including Small Business Server) Active Directory, Exchange, SQL, Hyper-V, Office 365 Experience with macOS desktop operating systems Excellent Microsoft Office application knowledge Network administration (Firewalls, Shares, permissions, configurations, CCNA, etc.) Experience required with mobile device operating systems Experience with fundamentals of cyber security Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls Experience with RDP, RDS, & Citrix Understanding of relationship between switches, access points, patch panels, and connecting nodes to a network Understanding of DNS services Working Knowledge of non-Cisco Firewall Technologies Working Knowledge of Wireless Technologies Do you have the required technical knowledge & experience? Engineer with two to four years' experience as a minimum Minimum 2 years' experience in the following: - Office 365/Microsoft 365 - Switching, VLAN, Routing, Firewalling Support - Mobile Device and Messaging Technology Support - Server Hardware Technologies (CPU/RAID/SCSI) Support - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Has at least one certification. The following certifications are preferred: MCITP, MCP, CCNA/CCDA/CCNP, Project+, Network+, Apple Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
May 03, 2024
Full time
Senior Technical Analyst Cambridge/Chelmsford 37,000 - 43,000 A fantastic opportunity for an experienced Technical Analyst or Infrastructure Engineer to join a dynamic team with one of our key clients. Perks: 30 days holiday + bank holidays. Role Overview: Lead implementation, administration, and maintenance of public and private cloud systems. Address escalated calls, following incident management and service request lifecycles. Contribute to projects and large-scale business activities. Key Responsibilities: Provision, administer, and deliver ICT services. Prioritise support activities, document outcomes, and escalate issues. Install, operate, and enhance systems, adhering to design principles. Monitor system performance and resolve operational shortfalls. Apply operational standards and collaborate with IT teams. Follow established processes for request and incident management. Investigate, diagnose, and resolve complex incidents. Provide technical expertise during major incidents. Complete maintenance activities to resolve operational issues. Skills / Qualifications Required: Degree or equivalent with professional qualification. Experience with virtualized hosts and Storage Area Networks. Knowledge of Active Directory and Microsoft Windows Server. Experience in VMWare solutions and Microsoft Azure. Good verbal and written communication skills. Experience in Palo Alto firewall administration. Practical experience in shared database management. If this exciting opportunity to work as a Senior Technical Analyst sounds like your next position then click APPLY NOW! Austin Fraser is committed to being an equal opportunities employer, and encourages applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status. Due to the volume of applications received, we are unable to provide individual feedback to unsuccessful applicants. Check us out on our website and LinkedIn for more roles. We respect your personal data and would never offer it to third parties! For more information on how we handle your data, feel free to check out the Austin Fraser Privacy Notice or contact (url removed) Austin Fraser International Ltd is registered in England: (phone number removed) Austin Fraser International Ltd, 33 Soho Square, London, W1D 3QU
Job Title: SAP BASIS Administrator Location: Glenrothes or Harlow - (Hybrid working up to 2 days a week on site with occasional travel to our main UK sites. Raytheon UK has an opportunity for an experienced SAP BASIS professional. The function sits within the Digital Technology team and is responsible for the delivery and support of SAP Basis to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application. Reporting to the SAP Service Owner, the successful candidate shall manage, operate, improve, maintain, and report on the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried out by SAP BASIS Administrator SAP / SQL / OS memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. SAP Job Management (BPA & SAP) Printer/Spool Management Workload issues in SAP SAP Process Management Application of Support Packs & Support Stacks Preform Kernel Upgrades Preform system refresh/copies. Preform system client copies Monitoring of Integration with PI systems ERP & BI System monitoring Batch Management (Redwood) SAP client Management Security Management(SOD, new roles built) ALE / IDOC Admin SQL Database administration(Space management) System Maintenance(stop/start, profile parameters etc) Archiving of tech. objects Netweaver Admin Java administration and troubleshooting XI Basis administration SOLMAN Administration (SMSY, MOPZ, EWA, BPM) SLD administration SQL & Application upgrades( ERP, BW, XI) Support Pack upgrades Applying addon's (ST-PI, ST/A-PI) Proper understanding of Pre-steps and post-steps of upgrades Preform different types of version upgrade (new version / EHP ) Management of SAP Content Server (OAC0, MAX DB) Provide on call capabilities Preform out of hours maintenance for SAP systems Understanding of ABAP programming Preform first line debugging of ABAP issues.
May 03, 2024
Full time
Job Title: SAP BASIS Administrator Location: Glenrothes or Harlow - (Hybrid working up to 2 days a week on site with occasional travel to our main UK sites. Raytheon UK has an opportunity for an experienced SAP BASIS professional. The function sits within the Digital Technology team and is responsible for the delivery and support of SAP Basis to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application. Reporting to the SAP Service Owner, the successful candidate shall manage, operate, improve, maintain, and report on the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally. Primary Skills:- SAP BASIS & SQL Database Administration. Secondary Skills:- Windows Server administration as per SAP requirement Key Accountabilities:- Member of the BIS Team reporting to SAP Service Owner Provide Operational Support in the areas SAP BASIS, Solution Manager, BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution of Major Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance for SAP operations Perform detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried out by SAP BASIS Administrator SAP / SQL / OS memory management, Performance tuning Change & Transport Management Manage & change SAP Profiles. SAP Job Management (BPA & SAP) Printer/Spool Management Workload issues in SAP SAP Process Management Application of Support Packs & Support Stacks Preform Kernel Upgrades Preform system refresh/copies. Preform system client copies Monitoring of Integration with PI systems ERP & BI System monitoring Batch Management (Redwood) SAP client Management Security Management(SOD, new roles built) ALE / IDOC Admin SQL Database administration(Space management) System Maintenance(stop/start, profile parameters etc) Archiving of tech. objects Netweaver Admin Java administration and troubleshooting XI Basis administration SOLMAN Administration (SMSY, MOPZ, EWA, BPM) SLD administration SQL & Application upgrades( ERP, BW, XI) Support Pack upgrades Applying addon's (ST-PI, ST/A-PI) Proper understanding of Pre-steps and post-steps of upgrades Preform different types of version upgrade (new version / EHP ) Management of SAP Content Server (OAC0, MAX DB) Provide on call capabilities Preform out of hours maintenance for SAP systems Understanding of ABAP programming Preform first line debugging of ABAP issues.
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to 60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 03, 2024
Full time
This role will have an overriding impact in the way the company delivers Cloud & On-Premise infrastructure services to its customers, which includes the NHS. With a big emphasis on cloud, cyber security and infrastructure management, this role will have you using your broad technical expertise to deliver the most up to date technologies and improve the welfare of patients and medical personnel. You will be joining an ambitious technical services company with a dedicated and ambitious management team with a bright future. Having started life as an IT Services partner to the NHS, the company now employ over 100 personnel and deliver enterprise solutions that have a huge impact on the ability of the NHS to deliver clinical care. The opportunity: - The fundamentals of the role is to support the IT Director to deliver IT Technical Services to enterprise level customers. The role would be suited to a individual who has hands-on experience, with a depth of knowledge in Microsoft stack technology, networking and the fundamentals of Cyber Security and Information Governance. There is training and development in the latter elements listed above, and the role has a long term view to deputise for the IT Director and support strategic decision making, best practice and the technological evolution within the business. Skills & Experience - Have demonstrable skills and experience working in Microsoft Stack Technologies - both on-premise and cloud. Windows Server technologies Networking; WAN, LAN Cloud Computing; Azure, AWS Knowledge of Cyber Essentials, Cyber Security and Information Governance (desirable) Experience working with Infrastructure Services at scale, 10,000+ user base. Experience and/or certified in Public Key Infrastructure (PKI) A proactive, problem solving mindset Able to work autonomously and as part of a technology leadership team Confident, enthusiastic with a pragmatic approach. Experience and/or aptitude to manage and lead teams of engineers Enterprise experience, managing IT services at scale. 000's of users, servers, client PCs, not just SME environments alone. Experience and skills in Cyber (including Cyber Essentials), at least foundation knowledge of informational governance and UK GDPR. Interpersonal skills to be able to constructively challenge senior technical colleagues to improve outcome and approach This role is subject to a clear standard DBS check being received. Salary, Benefits, Scope: The company have a generous salary and benefits package for the role. Up to 60,000 per annum plus benefits and career progression. The successful candidate will work on-site 5 days a week during probation and 2 to 3 days a week thereafter. How to apply: If you have a CV please hit apply or send it to (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
May 03, 2024
Full time
3rd Line Support Engineer Location Bromsgrove Salary £30-£40k per annum Full time Benefits 22 days holiday per year plus bank holidays (increases after 3 years) Contributory pension scheme (after 3-months) Company laptop Company mobile phone or contribution to personal mobile phone Health Cash Plan (after probation) Purpose of role: The company has been operating for almost 8 years providing Datacentre Hosting, IT Support and VOIP systems out of our offices in Stourport on Severn. As a business, the company are growing and understand that their people are an important part of what enables this to happen. Due to this growth, they are looking for exceptional people to be part of the team and journey. If you are passionate with a will to succeed, then the company would love to hear from you. The successful candidate will have a strong understanding of IT technologies with a desire to deliver a high-quality service to external customers. You will have previous experience of working in a similar role with. suitable personal skills to build relationships with colleagues and clients. highly effective communication skills and phone manner the ability to handle challenging customer situations and work under pressure. the ability to prioritise workload and multitask. the ability to work in a proactive, methodical manner whilst having attention to detail. strong problemsolving skills Main Responsibilities Provide IT Troubleshooting via telephone and remote support software. 3rd line escalation from 1st and 2nd line support engineers To provide some onsite solution implementation To diagnose faults with technical systems and take appropriate action. To help create new knowledge base articles to share information for reuse throughout the team and customer base. Provide a high level and effective service to the company IT and its customers. Working with Senior Management team to provide top level IT expertise. Technical Skills Required Knowledge of virtualisation technologies (Hyper-V/VMWare). Also, Server, Storage and Networking would be preferred. Ability to produce clear and concise documentation. Microsoft Windows Server technology design and implementation Good knowledge of Active Directory design and implementation Good knowledge of cloud technologies (Exchange online, SharePoint, Intune) Understanding of security solutions such as implementation of Nextgen Firewalls Please apply with your CV in the first instance. Wright Staff are acting as an employment business in relation to this vacancy.
Lloyd Recruitment - East Grinstead
Maidstone, Kent
Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you! Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team. What's in it for you? Competitive salary 32 days holiday allowance Freshly prepared lunches by an in house chef Modern office facilities with ergonomic desks Wellness events Recreational outdoor spaces (so you can take a break from the computer screen!) Eyecare scheme Employee Assistance Programme with access to trained Counsellors Refreshments and free fruit Contractual sick pay Free parking (must be a driver due to location) About the role: You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same! As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support. Responsibilities: Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks Attend client sites for prescheduled projects and reactive troubleshooting Mentor and support junior engineers, imparting technical knowledge Demonstrate a logical and methodical approach to troubleshooting Make recommendations to clients for system improvements and upgrades Fulfil other duties in line with business needs Required skills: Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12 Familiarity with Hosted Desktop and Cloud computing Experience with Terminal server farm setups Office 365 tenant setup and administration expertise VMWare/Hyper-V administration knowledge Strong networking capabilities (DNS, routing, switching, etc.) Knowledge of VoIP, preferably with 3CX Desirable skills and experience: Exposure to Cisco/Draytek firewalls Support experience with Apple products Group Policy administration skills Cabling survey and installations experience Exposure to Ubiquiti/Cisco Wireless technologies Previous experience working in a Managed Service Provider (MSP) environment Recognised accreditations (MCP's, CompTIA, Apple) Person specification: A logical and methodical approach to tasks A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable and approachable nature Keen attention to detail If you feel you would be a valuable asset to the business, then apply today! Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.
May 03, 2024
Full time
Are you an experienced 2nd Line Engineer looking for your next venture? Do you want to work for a leading IT solutions business, that not only values it's staff, but also offers a comprehensive benefits package? We have the perfect opportunity for you! Lloyd Recruitment Services is working with a superb company on the outskirts of Maidstone who are in search of a 2nd Line Engineer to join their growing team. What's in it for you? Competitive salary 32 days holiday allowance Freshly prepared lunches by an in house chef Modern office facilities with ergonomic desks Wellness events Recreational outdoor spaces (so you can take a break from the computer screen!) Eyecare scheme Employee Assistance Programme with access to trained Counsellors Refreshments and free fruit Contractual sick pay Free parking (must be a driver due to location) About the role: You will play a crucial role as an experienced member of the technical team. From providing ticket support on the Helpdesk, to engaging in project work, and handling hardware maintenance tasks, this a busy and varied role where no two days will be the same! As a 2nd Line Engineer, you will also relish the opportunity to impart your technical knowledge to others and mentor junior engineers. Your professional, respectful, and proactive approach to customer service will be key in ensuring clients receive top-notch support. Responsibilities: Provide ticket support on the Helpdesk, engage in project work, and handle hardware maintenance tasks Attend client sites for prescheduled projects and reactive troubleshooting Mentor and support junior engineers, imparting technical knowledge Demonstrate a logical and methodical approach to troubleshooting Make recommendations to clients for system improvements and upgrades Fulfil other duties in line with business needs Required skills: Proficiency in Windows Server (Apply online only) and Windows Desktop XP-12 Familiarity with Hosted Desktop and Cloud computing Experience with Terminal server farm setups Office 365 tenant setup and administration expertise VMWare/Hyper-V administration knowledge Strong networking capabilities (DNS, routing, switching, etc.) Knowledge of VoIP, preferably with 3CX Desirable skills and experience: Exposure to Cisco/Draytek firewalls Support experience with Apple products Group Policy administration skills Cabling survey and installations experience Exposure to Ubiquiti/Cisco Wireless technologies Previous experience working in a Managed Service Provider (MSP) environment Recognised accreditations (MCP's, CompTIA, Apple) Person specification: A logical and methodical approach to tasks A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable and approachable nature Keen attention to detail If you feel you would be a valuable asset to the business, then apply today! Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities.
Job Title: Senior Infrastructure Engineer (Microsoft) Location: Swindon (Hybrid) Salary: 47,000 - 55,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to achieve an SC Security Clearance. Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Microsoft Cloud solutions (Azure AD, M365 etc), Active Directory administration and management, Microsoft Endpoint Configuration Manager (MECM/SCCM), Understanding of best practice for the Security and hardening Microsoft operating systems, VMware ESX and vCenter in a clustered environment I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. In support of ongoing business expansion, the Service Operations team is seeking a candidate with experience in actively managing and troubleshooting various technologies in an enterprise environment. This role is focused on taking ownership of Microsoft technologies, especially those within the M365 offering, and serving as an escalation point for the wider support team. The ideal candidate should possess a level of independence and experience in mentoring others, which would be beneficial for this position. Additionally, a broad technology background is highly desirable to enhance the role's responsibilities. This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Acts as a technical lead within the team for specific technologies, providing mentorship and creating knowledge resources as needed. Supports and troubleshoots a range of technologies across the entire stack, including server OS (Windows/Linux), networks, and storage. Serves as an escalation point for day-to-day support issues. Participates in the transition of new products and services on behalf of the Service Operations teams, defining support requirements early and sharing knowledge across teams as appropriate. Represents the wider Service Operations team by attending customer-facing technical calls and Change boards as necessary. Resolves reported faults escalated to the team within defined Service Level Agreements (SLAs). Ensures accurate recording of all actions in applicable Service Management or Project Management tools. Reviews and coordinates customer-facing reports, mentoring colleagues on improvements and ensuring reports are tailored for the intended audience. Provides capacity and performance forecasting and reports, both proactively and in response to Change requests. Deploys both standard and complex changes to customers' infrastructures. Develops technical procedures for the entire Service Operations team to utilize. What are we looking for in our next Senior Infrastructure Engineer? Proficiency in Microsoft Cloud solutions, including Azure Active Directory (Azure AD) and Microsoft 365 (M365). Administration and management of Windows Server infrastructure. Active Directory administration and management, including Group Policy. Implementation, management, and support of resilient cross-data center Microsoft solutions such as Active Directory (AD), SQL, and Exchange. Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM). Knowledge of security best practices and hardening for Microsoft operating systems. Familiarity with VMware ESXi and vCenter in clustered environments. Working knowledge of monitoring tools like SolarWinds and Nagios. Providing mentorship to colleagues with varying levels of experience. Participation in project or transition environments. Experience working in secure environments with associated processes. Handling escalations from colleagues and customers effectively. Desirable Proficiency in storage technologies such as Dell EMC VNX and Unity. Experience with backup methodologies and products including Veeam Backup & Replication 11+, EMC Networker 19+, and DataDomain. Support for Linux operating systems (RHEL6 onwards or CentOS/Rocky/Alma/Oracle equivalents). Familiarity with containerization tools such as Docker, OpenShift, and Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with IT Service Management toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Senior Infrastructure Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 03, 2024
Full time
Job Title: Senior Infrastructure Engineer (Microsoft) Location: Swindon (Hybrid) Salary: 47,000 - 55,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to achieve an SC Security Clearance. Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Microsoft Cloud solutions (Azure AD, M365 etc), Active Directory administration and management, Microsoft Endpoint Configuration Manager (MECM/SCCM), Understanding of best practice for the Security and hardening Microsoft operating systems, VMware ESX and vCenter in a clustered environment I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. In support of ongoing business expansion, the Service Operations team is seeking a candidate with experience in actively managing and troubleshooting various technologies in an enterprise environment. This role is focused on taking ownership of Microsoft technologies, especially those within the M365 offering, and serving as an escalation point for the wider support team. The ideal candidate should possess a level of independence and experience in mentoring others, which would be beneficial for this position. Additionally, a broad technology background is highly desirable to enhance the role's responsibilities. This position is part of the Service Operations team, which provides support for a wide range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Acts as a technical lead within the team for specific technologies, providing mentorship and creating knowledge resources as needed. Supports and troubleshoots a range of technologies across the entire stack, including server OS (Windows/Linux), networks, and storage. Serves as an escalation point for day-to-day support issues. Participates in the transition of new products and services on behalf of the Service Operations teams, defining support requirements early and sharing knowledge across teams as appropriate. Represents the wider Service Operations team by attending customer-facing technical calls and Change boards as necessary. Resolves reported faults escalated to the team within defined Service Level Agreements (SLAs). Ensures accurate recording of all actions in applicable Service Management or Project Management tools. Reviews and coordinates customer-facing reports, mentoring colleagues on improvements and ensuring reports are tailored for the intended audience. Provides capacity and performance forecasting and reports, both proactively and in response to Change requests. Deploys both standard and complex changes to customers' infrastructures. Develops technical procedures for the entire Service Operations team to utilize. What are we looking for in our next Senior Infrastructure Engineer? Proficiency in Microsoft Cloud solutions, including Azure Active Directory (Azure AD) and Microsoft 365 (M365). Administration and management of Windows Server infrastructure. Active Directory administration and management, including Group Policy. Implementation, management, and support of resilient cross-data center Microsoft solutions such as Active Directory (AD), SQL, and Exchange. Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM). Knowledge of security best practices and hardening for Microsoft operating systems. Familiarity with VMware ESXi and vCenter in clustered environments. Working knowledge of monitoring tools like SolarWinds and Nagios. Providing mentorship to colleagues with varying levels of experience. Participation in project or transition environments. Experience working in secure environments with associated processes. Handling escalations from colleagues and customers effectively. Desirable Proficiency in storage technologies such as Dell EMC VNX and Unity. Experience with backup methodologies and products including Veeam Backup & Replication 11+, EMC Networker 19+, and DataDomain. Support for Linux operating systems (RHEL6 onwards or CentOS/Rocky/Alma/Oracle equivalents). Familiarity with containerization tools such as Docker, OpenShift, and Kubernetes. Knowledge of secure managed WLAN solutions like Aruba, Meraki, or similar. Expertise in database technologies such as MSSQL and MySQL. Proficiency with IT Service Management toolsets. Experience with security assurance products including device control, antivirus solutions, and MDM (Mobile Device Management) solutions. Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Senior Infrastructure Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
IT Infrastructure Team Lead Salary: £50,000 - £65,000 per annum Location: London/Hybrid home based, however, travel to site as and when required. My client is a privatley owned insurance business who are recruiting an IT infrastructure Team Lead. they are dedicated to advancing their IT strategy to achieve ultimate system efficiency, reliability, and excellence in end-user experience. They operate within a modern workplace ecosystem, prioritizing best practices and security. the IT infrastructure team lead will be responsible for the day to day managment of a small team whilst still being hands on around the it infrastructure. Responsibilities: Leadership: Lead a team of skilled infrastructure professionals and third-party vendors, overseeing all infrastructure services. Infrastructure Design: Collect and analyze data to design scalable, budget-conscious infrastructure solutions cutting-edge technologies. Security Management: Identify and mitigate potential threats, embed security standards, and ensure compliance. Disaster Recovery: Contribute to detailed disaster recovery planning to ensure efficient backup solutions for all infrastructure elements. Infrastructure Provisioning and Configuration Management: Set up and maintain IT resources, ensuring system consistency through templated/code-based approaches. Infrastructure Monitoring and Logging: Continuously monitor performance and health data across various assets, facilitating proactive issue detection and resolution. Infrastructure Upgrades: Plan and implement software updates, system upgrades, and new elements, acting as a project manager for seamless integration. Acquisition Integrations: Support technical tasks for acquisition integration, ensuring smooth transitions and positive experiences for incoming staff. Documentation and Reporting: Create and update technical documentation, including hardware/software components, performance reports, and problem-solving guidelines. Cross-Team Communication: Translate business requirements into technical implementations, fostering communication between non-tech stakeholders and IT staff. Technical Skills: Proficiency in building and deploying physical, cloud, hybrid, cloud-native, and serverless architectures. Strong knowledge of Microsoft Azure, Azure Virtual Desktop, and Fortinet Next-Generation Firewalls. Experience with backup management, email technologies, Microsoft Security stack, migration tools, and Microsoft Intune. Broad IT background including Windows operating systems, Active Directory, M365, networks, virtual machines, and DNS. Microsoft certifications: AZ-104 (Microsoft Azure Administrator), AZ-305 (Designing Microsoft Azure Infrastructure), Microsoft 365 Certified: Administrator Expert. Behavioral Skills: Strong leadership and people management skills. Excellent project management and coordination abilities. Security-focused with a commitment to best practices. Collaborative mindset, eager to share ideas with the team. Ability to effectively communicate technical information to diverse audiences. Analytical thinking and problem-solving skills with attention to detail. Willingness to travel to company offices as needed for project work. To discuss this IT infrastructure team lead opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Pettitt, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
May 03, 2024
Full time
IT Infrastructure Team Lead Salary: £50,000 - £65,000 per annum Location: London/Hybrid home based, however, travel to site as and when required. My client is a privatley owned insurance business who are recruiting an IT infrastructure Team Lead. they are dedicated to advancing their IT strategy to achieve ultimate system efficiency, reliability, and excellence in end-user experience. They operate within a modern workplace ecosystem, prioritizing best practices and security. the IT infrastructure team lead will be responsible for the day to day managment of a small team whilst still being hands on around the it infrastructure. Responsibilities: Leadership: Lead a team of skilled infrastructure professionals and third-party vendors, overseeing all infrastructure services. Infrastructure Design: Collect and analyze data to design scalable, budget-conscious infrastructure solutions cutting-edge technologies. Security Management: Identify and mitigate potential threats, embed security standards, and ensure compliance. Disaster Recovery: Contribute to detailed disaster recovery planning to ensure efficient backup solutions for all infrastructure elements. Infrastructure Provisioning and Configuration Management: Set up and maintain IT resources, ensuring system consistency through templated/code-based approaches. Infrastructure Monitoring and Logging: Continuously monitor performance and health data across various assets, facilitating proactive issue detection and resolution. Infrastructure Upgrades: Plan and implement software updates, system upgrades, and new elements, acting as a project manager for seamless integration. Acquisition Integrations: Support technical tasks for acquisition integration, ensuring smooth transitions and positive experiences for incoming staff. Documentation and Reporting: Create and update technical documentation, including hardware/software components, performance reports, and problem-solving guidelines. Cross-Team Communication: Translate business requirements into technical implementations, fostering communication between non-tech stakeholders and IT staff. Technical Skills: Proficiency in building and deploying physical, cloud, hybrid, cloud-native, and serverless architectures. Strong knowledge of Microsoft Azure, Azure Virtual Desktop, and Fortinet Next-Generation Firewalls. Experience with backup management, email technologies, Microsoft Security stack, migration tools, and Microsoft Intune. Broad IT background including Windows operating systems, Active Directory, M365, networks, virtual machines, and DNS. Microsoft certifications: AZ-104 (Microsoft Azure Administrator), AZ-305 (Designing Microsoft Azure Infrastructure), Microsoft 365 Certified: Administrator Expert. Behavioral Skills: Strong leadership and people management skills. Excellent project management and coordination abilities. Security-focused with a commitment to best practices. Collaborative mindset, eager to share ideas with the team. Ability to effectively communicate technical information to diverse audiences. Analytical thinking and problem-solving skills with attention to detail. Willingness to travel to company offices as needed for project work. To discuss this IT infrastructure team lead opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Adam Pettitt, by exploring the VIQU IT Recruitment website. To be the first to hear about other exciting opportunities, technology, and recruitment news, please also follow us at VIQU IT Recruitment on LinkedIn, and
Role: Cloud Engineer Location: Nottinghamshire (Hybrid) Benefits: Up to 55,000 + more We are seeking a skilled Cloud Engineer to join a client of ours who operate within the health tech space. As a Cloud Engineer you will be tasked with supporting the changeover of the current environment from a legacy on-premise estate to a cloud environment. Primary Duties and Tasks Guaranteeing systems are robust, effective, and reliable. Using IaaS, PaaS, and SaaS offerings as required to implement cloud-based solutions. Administration of Intune for delivery of a Standard Operating Environment for internal end users. Working alongside other technical departments to maintain existing cloud systems while meeting the required standards. Troubleshooting to recognise and solve issues with cloud solutions. Monitor, analyse and identifying improvements to cloud solutions. Assist Enterprise IT and SecOps with a cloud strategy and developing roadmaps for migration to cloud services. Cooperate with internal stakeholders and technical departments across the business to deliver cloud infrastructure support and expertise. Requirements Extensive practical experience with Windows Server, Linux RHEL/CentOS, VMware, Cloud Technologies, Azure, Microsoft 365 and SAN Storage. Azure and AWS certifications preferred. Previous experience as a Cloud Engineer. Experience with Infrastructure as Code and configuration management tooling, such as Terraform, Azure ARM, AWS CloudFormation, and ansible. Knowledge of containerisation principles and frameworks such as Kubernetes and Docker.
May 03, 2024
Full time
Role: Cloud Engineer Location: Nottinghamshire (Hybrid) Benefits: Up to 55,000 + more We are seeking a skilled Cloud Engineer to join a client of ours who operate within the health tech space. As a Cloud Engineer you will be tasked with supporting the changeover of the current environment from a legacy on-premise estate to a cloud environment. Primary Duties and Tasks Guaranteeing systems are robust, effective, and reliable. Using IaaS, PaaS, and SaaS offerings as required to implement cloud-based solutions. Administration of Intune for delivery of a Standard Operating Environment for internal end users. Working alongside other technical departments to maintain existing cloud systems while meeting the required standards. Troubleshooting to recognise and solve issues with cloud solutions. Monitor, analyse and identifying improvements to cloud solutions. Assist Enterprise IT and SecOps with a cloud strategy and developing roadmaps for migration to cloud services. Cooperate with internal stakeholders and technical departments across the business to deliver cloud infrastructure support and expertise. Requirements Extensive practical experience with Windows Server, Linux RHEL/CentOS, VMware, Cloud Technologies, Azure, Microsoft 365 and SAN Storage. Azure and AWS certifications preferred. Previous experience as a Cloud Engineer. Experience with Infrastructure as Code and configuration management tooling, such as Terraform, Azure ARM, AWS CloudFormation, and ansible. Knowledge of containerisation principles and frameworks such as Kubernetes and Docker.
Job Title: Senior Infrastructure Engineer (Storage, Virtualisation & Backups) Location: Swindon (Hybrid) Salary: 47,000 - 55,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to achieve an SC Security Clearance. Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Storage technologies (Dell EMC VNX, Unity),Storage connectivity (Brocade FC, iSCSI etc) Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain), Server OS support (Windows and/or Linux), VMware ESX and vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise environment. This role involves taking ownership of the backup and storage technology areas and serving as an escalation point for the broader support team. Therefore, a level of independence and experience in mentoring others would be highly desirable to complement the position. Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Supports and troubleshoots a wide range of technologies across the entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares findings with the broader team. Engages in project work involving new system implementations and changes driven by continuous service improvement plans. Represents the wider Service Operations team by attending customer-facing technical calls and Change boards as required. Resolves reported faults escalated to the team within defined Service Level Agreements (SLAs). Ensures accurate recording of all actions undertaken by the team in applicable Service Management or Project Management toolsets. Reviews and coordinates customer-facing reports, offering mentorship to colleagues for improvements and tailoring reports appropriately for the audience. Develops capacity guidelines and monitoring protocols for the storage infrastructure across the estate. Provides capacity and performance forecasting and reports, both proactively and in response to Change requests. What are we looking for in our next Senior Infrastructure Engineer? Proficiency in storage technologies such as Dell EMC VNX and Unity. Expertise in storage connectivity including Brocade FC and iSCSI. Experience with backup methodologies and products such as Veeam Backup & Replication 11+, EMC Networker 19+, and DataDomain. Support for server operating systems including Windows and/or Linux. Familiarity with VMware ESXi and vCenter within clustered environments. Knowledge of monitoring tools like SolarWinds and Nagios. Providing mentorship to colleagues with varying levels of experience. Involvement in project or transition environments. Working knowledge of secure environments and associated processes. Handling escalations from colleagues and customers effectively. Desirable Windows Server 2016/19 AD environment Linux (RHEL6 onwards (7+ desirable) and/or CentOS equivalents) Hyper-V on Windows Server Core RedHat OpenShift/Kubernetes/Docker Nutanix AHV Exposure to Object Based storage solutions Exposure to Software Defined Storage solutions Automation platforms (e.g. Ansible Tower) Microsoft Endpoint Configuration Manager (MECM / SCCM) Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Senior Infrastructure Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 03, 2024
Full time
Job Title: Senior Infrastructure Engineer (Storage, Virtualisation & Backups) Location: Swindon (Hybrid) Salary: 47,000 - 55,000 (dependent on experience) + up to 10% pension and a full benefits pack! Must be able to achieve an SC Security Clearance. Looking to Interview ASAP so please contact Zoe, call on (phone number removed) or email for a slot. Key Skills: Storage technologies (Dell EMC VNX, Unity),Storage connectivity (Brocade FC, iSCSI etc) Backup methodologies and products (Veeam B&R 11+, EMC Networker 19+, DataDomain), Server OS support (Windows and/or Linux), VMware ESX and vCenter in a clustered environment. I am presently seeking candidates for the positions of a Senior Infrastructure Engineer to join a leading IT Managed Service provider specialising in Data Centre Management. We are looking for a candidate with experience in actively managing and troubleshooting various technologies in an enterprise environment. This role involves taking ownership of the backup and storage technology areas and serving as an escalation point for the broader support team. Therefore, a level of independence and experience in mentoring others would be highly desirable to complement the position. Given the extensive responsibilities of the team, broader technology experience would also be highly advantageous to enrich this role. This position is within the Service Operations team, which offers support for a diverse range of Managed Service contracts using the ITIL framework. The Role: So, what will you be doing as a Senior Infrastructure Engineer? Supports and troubleshoots a wide range of technologies across the entire stack, including server OS (Windows/Linux), networks, and storage. Participates in the transition of new products and services on behalf of the Service Operations teams, defining early support interests/requirements and sharing knowledge across teams as needed. Investigates opportunities to enhance effectiveness and efficiency, and shares findings with the broader team. Engages in project work involving new system implementations and changes driven by continuous service improvement plans. Represents the wider Service Operations team by attending customer-facing technical calls and Change boards as required. Resolves reported faults escalated to the team within defined Service Level Agreements (SLAs). Ensures accurate recording of all actions undertaken by the team in applicable Service Management or Project Management toolsets. Reviews and coordinates customer-facing reports, offering mentorship to colleagues for improvements and tailoring reports appropriately for the audience. Develops capacity guidelines and monitoring protocols for the storage infrastructure across the estate. Provides capacity and performance forecasting and reports, both proactively and in response to Change requests. What are we looking for in our next Senior Infrastructure Engineer? Proficiency in storage technologies such as Dell EMC VNX and Unity. Expertise in storage connectivity including Brocade FC and iSCSI. Experience with backup methodologies and products such as Veeam Backup & Replication 11+, EMC Networker 19+, and DataDomain. Support for server operating systems including Windows and/or Linux. Familiarity with VMware ESXi and vCenter within clustered environments. Knowledge of monitoring tools like SolarWinds and Nagios. Providing mentorship to colleagues with varying levels of experience. Involvement in project or transition environments. Working knowledge of secure environments and associated processes. Handling escalations from colleagues and customers effectively. Desirable Windows Server 2016/19 AD environment Linux (RHEL6 onwards (7+ desirable) and/or CentOS equivalents) Hyper-V on Windows Server Core RedHat OpenShift/Kubernetes/Docker Nutanix AHV Exposure to Object Based storage solutions Exposure to Software Defined Storage solutions Automation platforms (e.g. Ansible Tower) Microsoft Endpoint Configuration Manager (MECM / SCCM) Integration with public cloud services (e.g. Azure, AWS, O365) Secure managed WLAN (e.g. Aruba, Meraki or similar). Database technologies (MSSQL, MySQL etc) IT Service Management toolsets Security assurance products (device control, antivirus solutions, MDM etc) Offer Training Development plan Pension, Healthcare, Life assurance, Private medical Other great benefits How to Apply: In order to be eligible for this role you will need to undergo Security Clearance Background Checks that require you to be a UK resident and UK passport holder. This really is a fantastic opportunity for a Senior Infrastructure Engineer. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.