About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Apr 16, 2024
Full time
About the role
The primary purpose of this role is to develop, maintain, continuously improve, and support both internal and client-facing IT infrastructure, including servers, storage, networks, and telecoms systems. The successful candidate will report directly to our Global Infrastructure Lead, providing expert Infrastructure oversight, while working with the wider IT department to ensure the successful delivery and performance of our IT services the fulfillment of our obligations, and Service Level Targets.
What you will do
Takes a lead role in completing more complex project tasks to enable the on-time, within-budget, and scope delivery of IT Infrastructure projects.
Takes a lead role in conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
Work with the global IT team to undertake maintenance activities to ensure that the servers (both Cloud and on-premise) are secure to make sure IT infrastructure remains available and ‘fit for purpose’
Perform L2 and L3 incident management for Desktop and Server Infrastructure Technologies Supporting the systems administrator(s) with BAU support, providing an escalation point for high-level users and issues
Infrastructure innovation, in line with business plans and software development
Develop an understanding of ISO 27001 and assist with audits, compliance, and policy development
Perform root-cause analysis on cyber and compliance risks
Out-of-hours work to support global teams when required
Takes a lead role in developing documentation for the more complex technical areas. Mentor less experienced team members in the execution of their duties
Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
What we are looking for
Excellent working knowledge of The Microsoft Cloud services and experience of building solutions around the,
Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
Team Leader experience, generally focused around mentoring junior members of the team
Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
Experience working with MS Windows Server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, and Intune.
Working knowledge and experience of Hyper-V is essential
Experience of SQL server management
Technical experience Office 365 and administration of MS Azure
Be able to demonstrate advanced networking skills
Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
Knowledge of Microsoft Dynamics 360 or equivalent
Experience supporting Azure DevOP’s platforms, Maintain Blob Storage as well as other Microsoft cloud technologies
Have a positive ‘can do’ attitude, be willing to go the extra mile and suggest improvements to departmental processes
IT Project Management (Technical side) desirable
Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
Solid understanding of General IT equipment e.g., Switch, routers, SaaS etc.
Experience in cybersecurity is desirable
Experience of 27001 is desirable (not audit level)
Experience designing and implementing CRM Systems is desirable
NB: The successful candidate will be required to pass our security screening procedures.
Royal Society of Biology
Remote mostly, occasional visits to London office
1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology.
Key tasks in this role:
(1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable.
(2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries.
The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings.
Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement.
In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally.
Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront.
As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning.
In terms of the skills, abilities and experience that we see as important for this role:
Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,…
Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management.
In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, …
Decent experience in managing Office365 email services.
A good grasp of good security and data protection practice.
Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial.
Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement.
With regard to the sort of personality we are am looking for:
Someone friendly and good at engaging with people at all levels and in all functions.
Someone who communicates effectively and in a constructive manner.
Someone who operates at all times with the highest degree of integrity and honesty.
Someone who is organised and methodical.
The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations.
Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology.
Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all.
Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.
Oct 05, 2022
Contractor
1 day/week, for indefinite duration. £400-£500/day incl., depending on demonstrated expertise. Reports to the Director of Technology.
Key tasks in this role:
(1) Developing and maintaining in-depth knowledge of the ins and outs of our core business systems and services as part of our business continuity plan – being there if the Director of Technology is unavailable.
(2) Providing some general application and user support for our day-to-day operations, for our extensive in-house developed suite of cloud bases applications and platforms. This involves helping to support users and respond to some support queries.
The main focus of this role is really on the business continuity aspect . As such, it may at first sight be a bit strange that we specifically also want this role to involve some user support tasks. We understand our prime target candidates probably don’t see themselves primarily as a user support person. However, we feel that, realistically, it would be impossible to step in at short notice without being properly familiar with the organisation, its people and its day-to-day concerns and workings.
Just for clarity, in this role the candidate will not be writing code for us or designing our solutions and they will therefore be expected to work within the operational and strategic vision as set out by the Director and with the systems and services we have. We want to be clear about these constraints to avoid any future disappointment or disagreement.
In this role, the candidate will most of the time be able to work from home/remotely, but will be required to attend our London office as required to carry out in-person or on-site duties and meetings occasionally.
Our systems and services make heavy (and increasing) use of the AWS cloud, including services such as EC2, SES, IAM, Lambda, API Gateway, CloudFront.
As stated above, a key part of the role is to become intimately familiar with the ins and outs of the core business systems and services as part of our business continuity planning.
In terms of the skills, abilities and experience that we see as important for this role:
Substantial and proven experience in managing AWS resources, including EC2, S3, IAM, SES, Lambda, DynamoDB,…
Detailed understanding of the Windows environment, including desktop and server OS, Active Directory with Group Policy and Windows Server management.
In-depth understanding of core network technologies such as DHCP, DNS, RADIUS, …
Decent experience in managing Office365 email services.
A good grasp of good security and data protection practice.
Exposure to languages such as PHP, Javascript and node.js and decent expertise with MySQL databases is beneficial.
Some real-world experience with programming in the area of web/cloud applications would be an added benefit, but not an absolute requirement.
With regard to the sort of personality we are am looking for:
Someone friendly and good at engaging with people at all levels and in all functions.
Someone who communicates effectively and in a constructive manner.
Someone who operates at all times with the highest degree of integrity and honesty.
Someone who is organised and methodical.
The Royal Society of Biology is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences. The Society represents a diverse membership of individuals, learned societies and other organisations.
Individual members include practising scientists, students at all levels, professionals in academia, industry and education, and non-professionals with an interest in biology.
Our vision is of a world that understands the true value of biology and how it can contribute to improving life for all.
Our mission is to be the unifying voice for biology, to facilitate the promotion of new discoveries in biological science for national and international benefit, and to engage the wider public with our work.
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. The Role: To lead multiple concurrent software development activities, directing and managing software engineers in the delivery of technical solutions for new and existing products. Build and enhance software engineering principles with the appropriate latest technologies delivering projects to cost and timescale budget. Key accountabilities and responsibilities: Software Engineer with min 7 years' experience as a Senior Engineer Able to demonstrate expertise and experience in software used on industrial/vehicle/vessel systems Broad understanding of software from embedded though to applications Leading multi-disciplined teams of software engineers Able to develop a software architecture for complex systems from scratch Sound understanding of modern software methods and technologies Able to maintain a system level approach and not get lost in the detail Able to develop system level requirements and derive lower level requirements to achieve these Sound understanding of safety concepts and design Able to interface directly with customers Able to act as a technical authority Able to communicate technical concepts to non-technical stakeholders Able to estimate work content and duration Able to plan work loading for teams ensuring no team member is overloaded Able to develop and instigate processes to ensure industry best practice is achieved Able to ensure appropriate levels of Software Quality are achieved for projects Able to mentor and develop junior engineers Ability to delegate tasks Able to manage resources and budgets Practical understanding of standards and application of standards Appreciation of Cyber Security and the impacts on design Essential Skills: Able to demonstrate technical leadership for software skills in most of the following technologies on both Windows and Linux: C++ C RTOS Linux Windows Javascript Software test Software Version control Docker TCP-IP / UDP SQL or other databases Dev tools (Wireshark, system log interrogation etc ) Databases Cyber Security API's Desirable Skills: CAN / LIN Buses Serial Buses (RS485 / RS232 etc ) SPI / I2C Python Go XML JSON HTML CSS Web backend servers (Angular, Django, NodeJS, React, Apache or similar) Web Sockets IP video and video routing Familiarity with Systems serving Real Time Information via Web Sockets Use of DDS and interfacing with it Message Queues (Active MQ/Rabbit MQ/ZeroMQ) GUI Development experience (.Net GUI framework, Qt 6.2 or previous versions) Developing and debugging software for application software in Visual studio (2013, 2017, 2022) Simulation Tools General accountabilities and responsibilities: To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role. To maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role. To act ethically, with integrity and in the best interest of the business at all times. To maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines. To carry out any other duties as detailed by your Supervisor or Manager from time to time. To keep good time management to minimise any wasted time and maximise productivity and effectiveness. Quality, health, safety and environment (QHSE) Cooperate with the company to achieve a healthy, safe and sustainable working environment. Work in ways that ensure your own safety and that of others; "Do the right thing even when no one is looking." Report any incidents, near misses or other health, safety and environmental concerns. Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.
Apr 25, 2024
Full time
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. The Role: To lead multiple concurrent software development activities, directing and managing software engineers in the delivery of technical solutions for new and existing products. Build and enhance software engineering principles with the appropriate latest technologies delivering projects to cost and timescale budget. Key accountabilities and responsibilities: Software Engineer with min 7 years' experience as a Senior Engineer Able to demonstrate expertise and experience in software used on industrial/vehicle/vessel systems Broad understanding of software from embedded though to applications Leading multi-disciplined teams of software engineers Able to develop a software architecture for complex systems from scratch Sound understanding of modern software methods and technologies Able to maintain a system level approach and not get lost in the detail Able to develop system level requirements and derive lower level requirements to achieve these Sound understanding of safety concepts and design Able to interface directly with customers Able to act as a technical authority Able to communicate technical concepts to non-technical stakeholders Able to estimate work content and duration Able to plan work loading for teams ensuring no team member is overloaded Able to develop and instigate processes to ensure industry best practice is achieved Able to ensure appropriate levels of Software Quality are achieved for projects Able to mentor and develop junior engineers Ability to delegate tasks Able to manage resources and budgets Practical understanding of standards and application of standards Appreciation of Cyber Security and the impacts on design Essential Skills: Able to demonstrate technical leadership for software skills in most of the following technologies on both Windows and Linux: C++ C RTOS Linux Windows Javascript Software test Software Version control Docker TCP-IP / UDP SQL or other databases Dev tools (Wireshark, system log interrogation etc ) Databases Cyber Security API's Desirable Skills: CAN / LIN Buses Serial Buses (RS485 / RS232 etc ) SPI / I2C Python Go XML JSON HTML CSS Web backend servers (Angular, Django, NodeJS, React, Apache or similar) Web Sockets IP video and video routing Familiarity with Systems serving Real Time Information via Web Sockets Use of DDS and interfacing with it Message Queues (Active MQ/Rabbit MQ/ZeroMQ) GUI Development experience (.Net GUI framework, Qt 6.2 or previous versions) Developing and debugging software for application software in Visual studio (2013, 2017, 2022) Simulation Tools General accountabilities and responsibilities: To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role. To maintain personal ability in, and appropriate use of, all relevant IT (Information & Technology) and other systems required to adequately perform the role. To act ethically, with integrity and in the best interest of the business at all times. To maintain a professional and supportive relationship with team members and other departments in order to deliver business and delivery objectives or deadlines. To carry out any other duties as detailed by your Supervisor or Manager from time to time. To keep good time management to minimise any wasted time and maximise productivity and effectiveness. Quality, health, safety and environment (QHSE) Cooperate with the company to achieve a healthy, safe and sustainable working environment. Work in ways that ensure your own safety and that of others; "Do the right thing even when no one is looking." Report any incidents, near misses or other health, safety and environmental concerns. Deliver all products and services in line with Saab Seaeye quality standards to ensure we meet our customer requirements and highlight any quality concerns or potential improvements.
Network Application Engineer (Gallagher) Utilities Hybrid: 1-2 days per week in Berkshire 6 months+ (project carries through to 2026) £600 - £650 per day Essential: Gallagher software experience In short: Network Application Engineer required to join a large utilities company. You'll be designing, maintaining and and trouble-shooting Gallagher software. Position Overview: We are seeking an experienced Application Engineer with a background in integrated software and systems that protect, secure and manage people and assets. The ideal candidate will have a strong foundation in system interoperability, video surveillance systems (VSS), access control, networking, and Windows Server OS infrastructure. The Application Engineer will play a key role in supporting the strategy and direction of our Corporate Security business unit, focusing on enhancing security measures and optimising operational efficiency. Key Responsibilities: - Collaborate with cross-functional teams to ensure seamless interoperability of security systems - Lead internal projects related to system upgrades, asset refresh initiatives, and the rollout of access control and physical security systems. - Coordinate the commissioning of new sites into the security system, ensuring minimal disruption to operations. - Implement automation processes using PowerShell and SQL scripting to improve operational efficiency and reduce operational overhead. - Liaise with suppliers and vendors to negotiate software maintenance agreements and ensure timely delivery of security solutions. - Evaluate security, CCTV, and access control products to assess their functionality and suitability for integration within the energy sector infrastructure. - Communicate effectively with stakeholders from various departments, including IT, security, and business units, to gather requirements and address concerns. - Become the subject matter expert for the physical security software and provide high-level support to internal teams and external clients on complex security solutions. - Implement rigorous quality assurance processes to validate the functionality, performance, and usability of security systems. - Ensure compliance with industry standards and regulations, including ISO 27001, by implementing appropriate security measures and controls. About you - Willingness and aptitude to learn new integrated security solutions and become the subject matter expert. - Technological literacy in learning, operating, building, and troubleshooting for software, systems and other technological equipment. - Experience with Gallagher Security integrated systems and other security technologies. - CompTIA Security+ certification - Familiarity with Security Application Providers - Demonstrable knowledge of Windows Server 2016, networking fundamentals, and ITIL best practices. - Proven ability to solve complex problems and make effective decisions. - Attention to detail, particularly in documentation and project management. - Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels and communicate technical concepts to non-technical stakeholders. - Proficiency in Programming Languages and Tools - Knowledge of System Architectures and Design - Bachelor's degree in Electronic Engineering or equivalent experience. Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Apr 25, 2024
Full time
Network Application Engineer (Gallagher) Utilities Hybrid: 1-2 days per week in Berkshire 6 months+ (project carries through to 2026) £600 - £650 per day Essential: Gallagher software experience In short: Network Application Engineer required to join a large utilities company. You'll be designing, maintaining and and trouble-shooting Gallagher software. Position Overview: We are seeking an experienced Application Engineer with a background in integrated software and systems that protect, secure and manage people and assets. The ideal candidate will have a strong foundation in system interoperability, video surveillance systems (VSS), access control, networking, and Windows Server OS infrastructure. The Application Engineer will play a key role in supporting the strategy and direction of our Corporate Security business unit, focusing on enhancing security measures and optimising operational efficiency. Key Responsibilities: - Collaborate with cross-functional teams to ensure seamless interoperability of security systems - Lead internal projects related to system upgrades, asset refresh initiatives, and the rollout of access control and physical security systems. - Coordinate the commissioning of new sites into the security system, ensuring minimal disruption to operations. - Implement automation processes using PowerShell and SQL scripting to improve operational efficiency and reduce operational overhead. - Liaise with suppliers and vendors to negotiate software maintenance agreements and ensure timely delivery of security solutions. - Evaluate security, CCTV, and access control products to assess their functionality and suitability for integration within the energy sector infrastructure. - Communicate effectively with stakeholders from various departments, including IT, security, and business units, to gather requirements and address concerns. - Become the subject matter expert for the physical security software and provide high-level support to internal teams and external clients on complex security solutions. - Implement rigorous quality assurance processes to validate the functionality, performance, and usability of security systems. - Ensure compliance with industry standards and regulations, including ISO 27001, by implementing appropriate security measures and controls. About you - Willingness and aptitude to learn new integrated security solutions and become the subject matter expert. - Technological literacy in learning, operating, building, and troubleshooting for software, systems and other technological equipment. - Experience with Gallagher Security integrated systems and other security technologies. - CompTIA Security+ certification - Familiarity with Security Application Providers - Demonstrable knowledge of Windows Server 2016, networking fundamentals, and ITIL best practices. - Proven ability to solve complex problems and make effective decisions. - Attention to detail, particularly in documentation and project management. - Strong communication and interpersonal skills, with the ability to interact with stakeholders at all levels and communicate technical concepts to non-technical stakeholders. - Proficiency in Programming Languages and Tools - Knowledge of System Architectures and Design - Bachelor's degree in Electronic Engineering or equivalent experience. Candidates will ideally show evidence of the above in their CV in order to be considered.Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 25, 2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 24, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone S alary: Up to £36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
An international Manufacturing company is hiring an Internal Infrastructure Support Engineer to join their team in Preston. Daily responsibilities include the upkeep of IT infrastructure and involvement in Technical Projects, offering technical assistance, and managing network operations. This role offers a hybrid working structure and will expose you to a range of the latest technologies in Windows Infrastructure and Cloud services. What are they looking for?Experience in VMWare as well as some Veeam and Azure/365Experience in Network Support and Administration (Aruba Central or Meraki desirable)Experience Leading and managing Technical ProjectsExperience as a hands-on Windows Infrastructure Engineer A willingness to assist the help desk support engineering with tickets and escalations when needs beExcellent Communication Skills Responsibilities:Maintain and manage IT infrastructure, including computers, servers, printers, and scannersProvide technical support and troubleshoot IT issues for staffKeep accurate records of IT assets, track software licenses, and coordinate maintenance with vendorsLead the companies LAN for connectivity, security, and performance optimization, including VLAN setup and managing Aruba Central and Meraki WiFi, with expertise in Sophos XG Firewall administration (Desirable) If this sounds like the role for you please apply today! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
An international Manufacturing company is hiring an Internal Infrastructure Support Engineer to join their team in Preston. Daily responsibilities include the upkeep of IT infrastructure and involvement in Technical Projects, offering technical assistance, and managing network operations. This role offers a hybrid working structure and will expose you to a range of the latest technologies in Windows Infrastructure and Cloud services. What are they looking for?Experience in VMWare as well as some Veeam and Azure/365Experience in Network Support and Administration (Aruba Central or Meraki desirable)Experience Leading and managing Technical ProjectsExperience as a hands-on Windows Infrastructure Engineer A willingness to assist the help desk support engineering with tickets and escalations when needs beExcellent Communication Skills Responsibilities:Maintain and manage IT infrastructure, including computers, servers, printers, and scannersProvide technical support and troubleshoot IT issues for staffKeep accurate records of IT assets, track software licenses, and coordinate maintenance with vendorsLead the companies LAN for connectivity, security, and performance optimization, including VLAN setup and managing Aruba Central and Meraki WiFi, with expertise in Sophos XG Firewall administration (Desirable) If this sounds like the role for you please apply today! Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies. People. Technology. Connected. Connexa Technology is acting as an Employment Agency in relation to this vacancy.
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon - Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years' service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies supported and implemented by the business. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 24, 2024
Full time
Hays are looking for a Head of Infrastructure Delivery to join a SME MSP business based on the outskirts of Birmingham. HYBRID working with 3 days in the office a week (non-negotiable) You will manage a small team of engineers and be client facing for implementing and onboarding new clients in to the MSP. Key requirements: AVD, Azure and Pre-Sales experience You must be a hands-on technical expert to be able to lead service design and implementation. Your Mission Discovery, Design and Delivery - Managing technical discovery for potential projects and or service improvements. Working against the clock to deliver proposed solution designs, obtaining assurance from our Technical Architect & ultimately being responsible for the delivery of the project and the project plan.Working closely with the wider business, customers & suppliers to ensure the solutions we deliver meet business outcomes. Automation - You will be responsible for driving efficiencies in our business processes and toolsets via automation. You will have proven experience. You use tools and platforms such as Terraform, PowerShell, Power Automate & ITSM tools. Microsoft Technology - You will be an expert in key Microsoft technologies. Helping shape our service offerings which leverage Azure, Intune, 365 and many others. Major Incident Management - It doesn't happen often but when it does, you'll bring together infrastructure investigations for major incidents and work to resolve these with minimal downtime for our customers. Skills that will set you apart Windows Server design, build, management, and maintenance in a multidomain environment. VMWare Design, build, management, and maintenance. Azure landing zone design, build, management, and maintenance. Active Directory including AAD, GPOs & UAC & RBAC model creation. Automation technologies Terraform, Powershell and Power Automate. Strong experience in hybrid cloud environments and modernising Legacy infrastructure. Strong experience managing Intune policies and configuration, with the ability to troubleshoot autonomously. Experience of working in an environment aligning to ITIL best practice and focusing on the business impact & outcomes. Experience of delivering varied programmes of work and leading others who pick up small projects or workstreams within your programmes. Management and ongoing improvements to Office 365, security scores & feature development. A good understanding of cybersecurity principles and a security first approach to infrastructure design. Able to work with network Switches & Firewalls with the ability to troubleshoot autonomously. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware. This position plays a pivotal role in maintaining a resilient IT infrastructure, delivering quality technical support, and ensuring the seamless alignment of IT services with organizational goals. The ideal candidate will bring a combination of technical prowess, effective communication, and proactive problem-solving to the team.
Apr 24, 2024
Full time
About the job IT System Administrator - Hybrid (2 days in office) - Manchester - Up to £29K + Benefits Our client is a well-established financial advisory network in the UK, with a strong focus on providing their members with comprehensive knowledge and support in the areas of mortgages, protection, and general insurance. With over two decades of experience in these fields, they strive to continually put members and customers first and provide them with the best possible products and services to suit their needs. They are now looking to bring on board a new IT System Administrator due to someone in the team being promoted. Key Responsibilities; Provide IT services and support to internal users as part of a cross-site team. Offer specialist, professional IT consultation and advice in specified areas of expertise, managing systems proactively and professionally. Manage site IT equipment/infrastructure, log and update Helpdesk calls, and provide technical support for incidents/problems. Implement recommendations to minimize service disruption; build/configure IT hardware/software; maintain systems performance/capacity; document faults/failures; update asset management db; test systems/releases regularly. Assist in completing tasks within own area of responsibility for project delivery to agreed timescales; produce accurate documentation for builds, standards, processes and procedures. Undertake ad hoc projects and duties to fulfil business needs or departmental objectives. We are looking to speak to people who can; Communicate complex technical issues effectively with multi-disciplinary staff/organisations/suppliers. Prioritise customer service while maintaining customer focus. Quickly learn new programs and in-house business applications. Investigate problems, develop solutions, and test and implement changes according to best practices. The following skills and experience are required: Expertise in Microsoft Active Directory, configuration and administration of Windows 2003 Server, automated deployment of workstations, implementation and administration of Group Policy, knowledge of network management practices and procedures including TCP/IP services and DNS, maintenance of server hardware, as well as installation and commissioning. In addition, familiarity with current server technologies and trends is necessary. The candidate should also have a good knowledge of desktop operating systems and hardware. This position plays a pivotal role in maintaining a resilient IT infrastructure, delivering quality technical support, and ensuring the seamless alignment of IT services with organizational goals. The ideal candidate will bring a combination of technical prowess, effective communication, and proactive problem-solving to the team.
Are you ready to take your IT expertise to the next level? A London-based Company is seeking an experienced IT Consultant/ Engineer/ IT Manager to become one of the team. They are a thriving and growing business specialising in IT Management, Device and Identity Management, Cyber Security, Networks, Cloud platforms, and Connectivity. Relationships and technical excellence are the name of the game with these guys. The Perks Salary: 45,000 - 55,000 (depending on experience). Pension plan. Private health care. Staff discounts. Apple equipment provided. This hybrid role involves remote work and working in London - a good mix. Your day-to-day as an IT Consultant: In this role, you'll work alongside fellow tech experts in a supportive environment. Your responsibilities will encompass: Consultancy Services : Conduct IT audits, risk assessments, and ensure compliance (ISO27001, SOC2, Cyber Essentials+), and formulate IT policies. IT Security: Manage malware, AV, password security, MFA, SSO, vulnerability scanning, penetration testing, and encryption. Device Management: Handle Mobile Device Management (MDM) using Kandji, Apple Device Enrolment Program (DEP), and asset management. Business Continuity : Design fault-tolerant systems, ensure data protection, and create/manage business continuity plans. Technical Support : Provide end-user support, training, and documentation. Connectivity: Manage firewalls, routers, switches, wireless access points, DNS, telephony, broadband, and video conferencing. Servers & Storage: Handle NAS, DAS, VMWare, Windows Server, and Active Directory. Cloud: Administer Microsoft 365, Google Workspace, Egnyte, and JumpCloud. Your Responsibilities as an IT Consultant : Act as the IT Manager Provide technical support to end-users. Proactively develop customer systems. Maintain regular meetings with key contacts. Take ownership of customer systems, ensuring alignment with standards and data protection. Install and implement new systems. Manage user onboarding/offboarding and licenses. Conduct IT audits and update documentation. To excel in this IT Consultant role, you need: Strong communication skills, written and verbal. A helpful, supportive, and empathetic approach. A desire to expand your technical knowledge. Professionalism, attention to detail, and the ability to work under pressure. Integrity, honesty, and discretion. Essential Technical Skills : Circa 6 years of experience supporting and managing macOS devices. Circa 4 years of experience supporting and managing MDM & IAM in an Apple environment. Working knowledge of DNS, ABM, DEP, Windows, Windows Server, Active Directory, network appliances, Google Workspace, and Microsoft 365. Excellent analytical and problem-solving skills. Bash scripting experience. Experience building and managing networks. Ready to join a team that values technical excellence and exceptional service? Apply today and let's elevate your IT career together!
Apr 24, 2024
Full time
Are you ready to take your IT expertise to the next level? A London-based Company is seeking an experienced IT Consultant/ Engineer/ IT Manager to become one of the team. They are a thriving and growing business specialising in IT Management, Device and Identity Management, Cyber Security, Networks, Cloud platforms, and Connectivity. Relationships and technical excellence are the name of the game with these guys. The Perks Salary: 45,000 - 55,000 (depending on experience). Pension plan. Private health care. Staff discounts. Apple equipment provided. This hybrid role involves remote work and working in London - a good mix. Your day-to-day as an IT Consultant: In this role, you'll work alongside fellow tech experts in a supportive environment. Your responsibilities will encompass: Consultancy Services : Conduct IT audits, risk assessments, and ensure compliance (ISO27001, SOC2, Cyber Essentials+), and formulate IT policies. IT Security: Manage malware, AV, password security, MFA, SSO, vulnerability scanning, penetration testing, and encryption. Device Management: Handle Mobile Device Management (MDM) using Kandji, Apple Device Enrolment Program (DEP), and asset management. Business Continuity : Design fault-tolerant systems, ensure data protection, and create/manage business continuity plans. Technical Support : Provide end-user support, training, and documentation. Connectivity: Manage firewalls, routers, switches, wireless access points, DNS, telephony, broadband, and video conferencing. Servers & Storage: Handle NAS, DAS, VMWare, Windows Server, and Active Directory. Cloud: Administer Microsoft 365, Google Workspace, Egnyte, and JumpCloud. Your Responsibilities as an IT Consultant : Act as the IT Manager Provide technical support to end-users. Proactively develop customer systems. Maintain regular meetings with key contacts. Take ownership of customer systems, ensuring alignment with standards and data protection. Install and implement new systems. Manage user onboarding/offboarding and licenses. Conduct IT audits and update documentation. To excel in this IT Consultant role, you need: Strong communication skills, written and verbal. A helpful, supportive, and empathetic approach. A desire to expand your technical knowledge. Professionalism, attention to detail, and the ability to work under pressure. Integrity, honesty, and discretion. Essential Technical Skills : Circa 6 years of experience supporting and managing macOS devices. Circa 4 years of experience supporting and managing MDM & IAM in an Apple environment. Working knowledge of DNS, ABM, DEP, Windows, Windows Server, Active Directory, network appliances, Google Workspace, and Microsoft 365. Excellent analytical and problem-solving skills. Bash scripting experience. Experience building and managing networks. Ready to join a team that values technical excellence and exceptional service? Apply today and let's elevate your IT career together!
Role: Senior Field Engineer (Server) Salary: 29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Manchester or Stoke- on- Trent (Travelling to sites within a radius around either region) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey! .
Apr 24, 2024
Full time
Role: Senior Field Engineer (Server) Salary: 29k + Car + Pension + On Call Allowance+ prvate medical/ dental insurance + many more Location: Manchester or Stoke- on- Trent (Travelling to sites within a radius around either region) MUST BE UK BASED AND SC ELIGIBLE. NO SPONSORSHIP PROVIDED The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment such as servers, PCs, laptops, printers, and point of sale systems (EPOS) at different customer sites throughout the UK. They will ensure adherence to company processes, procedures, and contractual obligations while upholding excellent customer service standards. Candidates should possess extensive experience as a Field Service Engineer, effective communication skills, and the ability to collaborate within a team environment. Reporting to Team Leader/Resource Managers (Field), this role will also involve critical interactions with Call Control and Technical vetting teams within Field Services. Key responsibilities include: Independently and remotely troubleshooting a wide range of products in both software and hardware environments. Proficiency in installing, configuring, and supporting Server/Desktop/EPOS environments, as well as installing client software for various networking platforms at different customer sites in the UK. Adherence to documented procedures and safety precautions, including ESD protocols. Demonstrating effective problem-solving skills and the ability to adapt and learn on the job. Cultivating professional relationships with internal stakeholders such as Call Control and Tech Vetting teams. Ensuring compliance with processes, procedures, and contractual agreements. Striving to provide exceptional customer service and support to all CDW customers. Completing necessary documentation such as Field Service Call reports and Customer Checksheets within SLA timescales. Proactively collaborating with call allocators to meet SLAs in a cost-effective manner. Understanding and exceeding customer SLA requirements through initiative. Performing any additional tasks as directed by Senior Management. Requirements: Possess an exceptional understanding of Server/PC architecture, proficiency in Windows Operating systems, and adeptness in troubleshooting and resolving issues with Servers, Desktops, EPOS, Laptops, and Printers. Hold a valid UK Driving Licence. Must be eligible for SC clearance. Hold recognized manufacturer accreditations, such as HP/IBM/Dell/ Lenovo, for both Server and Desktop. Have a minimum of 6 years of customer-facing experience in the IT industry. Demonstrate the ability to work independently across a diverse range of products. Exhibit outstanding communication skills. Showcase proven organizational and customer service competencies. Perform effectively under pressure. Maintain consistently high standards of quality and professionalism. Display excellent time management abilities. Collaborate effectively as part of a team to achieve operational excellence. Possess awareness of ITIL methodologies and best practices. Previous experience in a similar role is preferred. Show flexibility in adapting to the evolving needs of the team. Adhere strictly to company standards and procedures unless directed otherwise. Foster and nurture excellent customer relationships. Uphold high levels of punctuality, communication, attitude, competence, and service quality. Ensure maintenance of all relevant Manufacturer Server Accreditations, where applicable. If you're ready to contribute your expertise to a dynamic team within a leading IT MSP, apply now and embark on an exciting career journey! .
Jonathan Lee Recruitment Ltd
South Harrow, Middlesex
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
Apr 24, 2024
Full time
Jonathan Lee Recruitment is helping an established Manufacturing organisation in the Harrow area recruit a full-time IT Support Specialist to help with a range of computer hardware, software and infrastructure skills. This is an onsite role working out of their Harrow site Monday - Friday. They are looking for an established 2nd line level support specialist to help with troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams to the internal business users. The role will be multi discipline looking after Network management including but not restricted to Security, Compliance, New User Set-Up, Access, Privilege and configuration management. As well as a proven second line level IT technical experience the organisation are looking for an effective verbal and written communicator to effectively build relationships in the business and act as an IT ambassador. To apply for this IT Support Specialist role, your soft skills, expertise and experience should include: Extensive experience of the Microsoft Windows Desktop essential A good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint, Azure, Teams & OneDrive highly desirable Proven experience with Active Directory, Desktop & Server solutions across the Microsoft stack Experience of network, printer, AV, UPS and Security hardware Experience of working within a Cybersecurity framework Overall appreciation of client system security, requirements and proven experience with relevant software and hardware solutions A good understanding of ISP solutions and connectivity requirements Wi-Fi solution experience & knowledge An understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc. As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary of £40,000 p/a and the chance to join a passionate and welcoming team. If this full-time IT Support Specialist job in Harrow motivates and inspires you, please contact Jonathan Lee Recruitment today. We'd love to help you get your next role. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
3rd Line IT Support Technician Gateshead (Newcastle) 30,000 - 45,000 Are you an experienced IT professional looking for a challenging role in a dynamic environment? Join our client, a leading Managed Service Provider, as a 3rd-line IT Support Engineer in the vibrant city of Newcastle. As a 3rd Line IT Support Engineer, you will play a crucial role in ensuring the seamless operation of their clients' IT environments. You will be responsible for providing advanced technical support, and troubleshooting complex issues. Day-to-Day: Act as a senior point of contact for escalated technical issues from 1st and 2nd line support. Diagnose and resolve complex hardware, software, and networking issues. Provide expert-level support for Windows Server, Active Directory, and other enterprise-level technologies. Collaborate with clients to understand their business needs and recommend strategic IT solutions. Contribute to the planning and execution of IT projects, including migrations and upgrades. Tech Stack: Proven experience in a 3rd line IT support role within an MSP environment. In-depth knowledge of Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V). Strong networking skills, including experience with routers, switches, and firewalls. Relevant IT certifications (e.g., MCSE, VMware Certified Professional) are advantageous. Excellent communication and problem-solving skills. Benefits: Opportunities for professional development and certifications. A supportive and inclusive work environment. Exposure to a diverse range of IT projects. A total of 31 days paid annual leave. If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0191. 249. 3639 com. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Apr 24, 2024
Full time
Proactive Maintenance Lead / 2nd / 3rd Line Support Location: Maidstone Salary: Up to 36k, Depending on Experience Does Proactive Maintenance interest you? Would you like to progress your Cyber Security Skills? Would you like a role that will progress to managing your own small team? We are looking for a Proactive Maintenance Lead. As the cornerstone of our proactive maintenance team, you will ensure the optimal performance, reliability, and security of our IT systems. This role involves a unique blend of high-end 2nd line and 3rd line technical support, leadership, and strategic planning capabilities. You will drive initiatives to identify and mitigate potential issues before they affect our operations, lead a small team of engineers, and contribute to the continuous improvement of our IT landscape. Key Responsibilities: System Monitoring and Maintenance: Conduct regular checks on IT systems to proactively identify and address issues. Performance Optimisation: Develop and implement strategies to enhance system performance and reliability. Incident Management: Take the lead on complex technical issues, offering expertise in troubleshooting and resolution. Team Leadership: Mentor and guide a team of IT professionals, promoting a proactive maintenance culture. Process Improvement: Evaluate and refine maintenance processes and procedures to enhance efficiency. Security Oversight: Ensure the integrity and security of systems in compliance with industry standards. Project Management: Oversee projects related to system upgrades and enhancements, from planning to execution. Stakeholder Communication: Liaise with IT teams and stakeholders to ensure maintenance activities align with business objectives. Essential Skills and Experience: Strong background in proactive system maintenance, with proficiency in high-end 2nd line and 3rd line support. Comprehensive knowledge of network infrastructure, server environments, virtualization technologies, and security protocols. Skilled in Microsoft Windows environments, Active Directory, and cloud technologies. Proven track record of leading and developing technical teams. Exceptional problem-solving, analytical, and decision-making skills. Effective communication and interpersonal abilities Desirable Qualifications: Certifications in CompTIA, ITIL, Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Professional (CCNP), or related fields. Experience in managing IT projects and driving process improvements. Additional Requirements: Experience with SSL certificates, domain renewals, and backup and replication software (Veeam preferred). An enthusiastic approach towards automating tasks and self-study on the latest technologies. A keen interest in all areas of Cyber Security, with a desire to develop expertise. Willingness to liaise with third parties, including attending conferences around the country, albeit infrequently. This role offers an exceptional opportunity to play a critical part in maintaining and enhancing the IT infrastructure, ensuring its performance, reliability, and security. If you are a dedicated IT professional with a passion for proactive maintenance and continuous improvement, we would love to hear from you
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Apr 24, 2024
Full time
Are you looking to provide world class infrastructure support to a range of exceptional clients? Do you want to work for a company that provides you with the tools and training to succeed to the next level of your career? Are you all about top quality work and providing the best client experience? If you are looking for a role where you can provide world class day-to-day front-end support, including resolving incidents and fulfilling service requests to minimise client disruption, then this could be the one for you. This role is pivotal to the daily operation of the business, ensuring that clients' requirements are met accurately and efficiently. This is 40hrs per week, Mon Fri, 8am -5pm. There will be a requirement to be flexible and available at weekends. 75% of your time will be spent attending client sites with the remaining 25% office based in Cambridgeshire. In return you will get Annual leave 33days (inc. 8 bank hols) 24/7 Free access to all courses on Udemy for Business 5% & 5% Pension. 4x Death in service Store discounts. Cycle to work. EV scheme (after 2 years service) Referral programme Free onsite parking Duties & Responsibilities of the Infrastructure Engineer: Work as a technically experienced and knowledgeable member of the Infrastructure Team. Provide prompt, accurate, and consistent communication to colleagues and clients. Learn and understand every intricate detail of a client or collection of clients' systems and infrastructures and update and maintain client documentation. As a key member of the onboarding team you will be responsible for assessing and comprehensively documenting current systems and infrastructure. Investigate, diagnose, and resolve technical incidents, escalating appropriately within the infrastructure team for collaboration where necessary. Guide and support 1st, 2nd, and 3rd Line Service Desk Analysts, as well as Field Service Technicians, mentoring and coaching to enhance skills and abilities and creating documentation. Excel and perform comfortably to high standards with little intervention and assistance. Continuously improve knowledge and understanding across the various software and hardware technologies. Liaise with 3rd party support for ticket resolution as appropriate. Work with our Sales team to advise on and propose improvements to client infrastructures/systems. Travel to and from client sites across the UK (some overnight stays possible) leading the technical installation, implementation and delivery of projects and management and resolution of problem incidents. What you will need to succeed as an Infrastructure Engineer: Relevant IT qualification for example NVQ, Diploma or Degree. MCSA Windows Server 2016-22 or equivalent MTA: Networking, Security and Windows Server Administrator Fundamental. Microsoft Certified: Azure Fundamentals Microsoft 365 Certified: Fundamentals or equivalent Microsoft Exchange qualifications Working knowledge and experience of Windows Server, Windows Desktop, Microsoft Exchange, Remote Desktop Services and Active Directory. A strong understanding of IT Networking principals such as DNS, DHCP, TCP/IP, WAN, LAN, WLAN, VLAN and Wi-Fi topologies. Previous experience in managing various Firewall technologies -Checkpoint, Meraki, Sophos, Watchguard and Fortinet. Virtualization technologies -VMWare, Hyper-V, Citrix. Experience in cloud technologies such as Azure, AWS and Google Cloud. Microsoft 365 knowledge and experience -MFA, SSO, OneDrive, Teams, SharePoint, In Tune, Entra / Entra Cloud Sync. Backup/ disaster recovery- Cove data protection, Veeam. Endpoint Security and Management - SentinelOne. Experience designing, installing, and supporting VOiP systems and technologies. Experience of working with a variety of clients across multiple industries. Expert knowledge of mobile phone devices, both apple and android, and hardware such as printers and Bluetooth peripherals. A good understanding of GDPR principals. Core understanding of Cyber Security principals. If you are interested in finding out more about this position, please contact Daniel for a chat on (phone number removed) or apply now. If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.
Arcas Technology is partnered with a leading Financial Services company based in Warrington who are currently looking for an experienced Infrastructure Engineer to join their business on a permanent basis. My client are seeking a technically minded individual with strong experience in managing virtualised environments, particularly VMWare/ESXi platforms, and an excellent understanding of Windows Server operating systems. The ideal candidate will possess comprehensive knowledge of Windows Server OS, including its advanced functionalities, networking capabilities, and expertise in handling migrations and upgrades. Responsibilities: Manage and maintain VMWare/ESXi virtualised infrastructure, ensuring optimal performance, reliability, and scalability. Oversee the administration of Windows Server operating systems, including installation, configuration, troubleshooting, and performance tuning. Plan and execute migrations and upgrades of server environments, ensuring minimal downtime and maximum efficiency. Collaborate with the IT team to assess and address legacy systems and infrastructure, implementing improvements and best practices. Deploy and configure new servers, switches, routers, and desktops to support organizational growth and technological advancements. Execute Exchange and domain controller migrations, upgrades, and configurations, adhering to best practices and ensuring data integrity and security. Provide technical expertise and support for IT projects and initiatives, contributing to the overall success of the IT department. Perform routine maintenance tasks, such as software updates, patch management, and system backups, to ensure the stability and security of IT systems. Document processes, procedures, and configurations to maintain comprehensive system documentation and facilitate knowledge transfer. Key Skills & Experience: Windows Server. VMware. Firewall configuration and maintenance. Strong understanding of networking principles and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing. Active Directory. Proficiency in scripting and automation tools for system administration tasks (e.g., PowerShell, Bash). Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment. Strong analytical and problem-solving skills, with a proactive and detail-oriented approach to resolving technical issues. If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
Apr 24, 2024
Full time
Arcas Technology is partnered with a leading Financial Services company based in Warrington who are currently looking for an experienced Infrastructure Engineer to join their business on a permanent basis. My client are seeking a technically minded individual with strong experience in managing virtualised environments, particularly VMWare/ESXi platforms, and an excellent understanding of Windows Server operating systems. The ideal candidate will possess comprehensive knowledge of Windows Server OS, including its advanced functionalities, networking capabilities, and expertise in handling migrations and upgrades. Responsibilities: Manage and maintain VMWare/ESXi virtualised infrastructure, ensuring optimal performance, reliability, and scalability. Oversee the administration of Windows Server operating systems, including installation, configuration, troubleshooting, and performance tuning. Plan and execute migrations and upgrades of server environments, ensuring minimal downtime and maximum efficiency. Collaborate with the IT team to assess and address legacy systems and infrastructure, implementing improvements and best practices. Deploy and configure new servers, switches, routers, and desktops to support organizational growth and technological advancements. Execute Exchange and domain controller migrations, upgrades, and configurations, adhering to best practices and ensuring data integrity and security. Provide technical expertise and support for IT projects and initiatives, contributing to the overall success of the IT department. Perform routine maintenance tasks, such as software updates, patch management, and system backups, to ensure the stability and security of IT systems. Document processes, procedures, and configurations to maintain comprehensive system documentation and facilitate knowledge transfer. Key Skills & Experience: Windows Server. VMware. Firewall configuration and maintenance. Strong understanding of networking principles and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing. Active Directory. Proficiency in scripting and automation tools for system administration tasks (e.g., PowerShell, Bash). Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment. Strong analytical and problem-solving skills, with a proactive and detail-oriented approach to resolving technical issues. If you believe that you are well-suited for this role, we kindly request you to submit your CV to Andy Dale at Arcas Technology.
Do you have IT support experience, and are you seeking a new job in London? Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Analyst, and the hybrid role comes with a salary of 35k and excellent benefits. As a Service Desk Analyst, you will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records using the Help Desk system. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other technical teams Assist with the set-up and issue of IT equipment to employees Assist with the patching of data network connections for servers To apply for this Service Desk Analyst role, you will need to be educated to degree level or equivalent qualification or experience. You will also require the following: Familiar with Microsoft technologies Ability to demonstrate organisational skills Windows desktop support experience Experience in support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd-party vendors. Experience of quality customer service As a vital member of the team and in return for your expertise, inclusive approach and commitment, you'll receive a salary of 35k and the chance to join a passionate and welcoming team. To apply for this full-time Service Desk Analyst job in London, please contact Deerfoot IT Recruitment today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
Do you have IT support experience, and are you seeking a new job in London? Deerfoot IT Recruitment is helping a collaborative company recruit a Service Desk Analyst, and the hybrid role comes with a salary of 35k and excellent benefits. As a Service Desk Analyst, you will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and maintain incident records using the Help Desk system. To give you an idea of how this flexible role would look and feel, here are some of the things you could expect to do: Deal with customer enquiries and requests Provide support for all desktop-used technologies Maintain incident records using the Help Desk system, assign tickets and escalate to other technical teams Assist with the set-up and issue of IT equipment to employees Assist with the patching of data network connections for servers To apply for this Service Desk Analyst role, you will need to be educated to degree level or equivalent qualification or experience. You will also require the following: Familiar with Microsoft technologies Ability to demonstrate organisational skills Windows desktop support experience Experience in support of printers, laptops, desktops and arranging the repair of hardware equipment with 3rd-party vendors. Experience of quality customer service As a vital member of the team and in return for your expertise, inclusive approach and commitment, you'll receive a salary of 35k and the chance to join a passionate and welcoming team. To apply for this full-time Service Desk Analyst job in London, please contact Deerfoot IT Recruitment today. Please refer any friends or colleagues for this role or direct them to our Careers page on our website. Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Position: Infrastructure Manager Salary: 60,000 per annum Industry: Managed Services Setup: Hybrid Location : West Midlands Benefits: 5% on new business / car allowance / salary benefits Are you a highly skilled and experienced IT professional looking for a new challenge? We are seeking an exceptional Infrastructure Manager to join our dynamic team and lead our ICT Infrastructure function. As an Infrastructure Manager, you will play a vital role in managing our IT operations, ensuring the reliability, security, and performance of our infrastructure. Responsibilities: Manage the day-to-day operations of the ICT Infrastructure function, overseeing server infrastructure, network management, cyber security, connectivity, telephony, and data backups. Lead a team of technical experts, providing guidance and support in their roles. Collaborate with the Head of IT to implement the strategic direction of the function, ensuring alignment with business objectives. Develop and maintain architecture standards and procedures to support the organization's IT infrastructure needs. Ensure the availability of the IT service desk during business hours and handle escalations. Act as a key point of contact for IT-related queries, providing prompt and effective resolutions. Plan and oversee IT operations, production support, systems administration, and network operations. Monitor and optimize system performance and SLAs, making recommendations for enhancements. Manage relationships with key IT product and service providers. Drive continuous improvement initiatives, identifying opportunities to enhance infrastructure costs, performance, and end-user satisfaction. Stay updated on industry trends and assess their impact on enterprise infrastructure needs. Participate in the development of IT strategy planning activities. Collaborate with operational managers to define infrastructure support initiatives and solutions. Ensure compliance with regulatory requirements and information security guidelines. Requirements: Minimum 5 years of IT experience, including leadership roles in IT infrastructure operations, project delivery, and systems lifecycle management. Strong technical expertise in the following areas: Network design and administration Data center operations Database administration Systems programming and administration Microsoft back-end stack (AD/GPO, DNS, DHCP, SQL, SharePoint) Microsoft operating systems (Windows 10, Server (Apply online only Office 365 (Azure AD, Exchange, Teams, SharePoint, OneDrive) Azure (VMs, security, networking, identity) Virtualization (VMware & Hyper-V) Storage solutions (Dell Compellent, QNAP, Brocade, Fibre-Channel, iSCSI) Network infrastructure (Cisco, FortiNet, PFSense, Ubiquiti, WAN architecture, SD-WAN) Telephony (Broadsoft) Monitoring tools (PRTG, SNMP) Firewall configuration and management Backup and recovery solutions (VEEAM, Zerto) Experience Proven team leadership and people development skills. Understanding of ITIL practices and ability to apply them effectively. Excellent analytical and problem-solving skills. Ability to lead internal and external projects from inception to completion. Exceptional communication skills, both oral and written. Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field (desirable). Relevant technical certifications, such as Microsoft, Azure, VMware, and Cisco (preferred). Join our team and be part of a dynamic organization at the forefront of technology! We offer competitive compensation and benefits, along with ample opportunities for professional growth and development. To apply for this exciting opportunity, please submit your CV and a cover letter outlining your qualifications and experience. We look forward to receiving your application! Note: This job description is not exhaustive, and you may be required to carry out additional duties as requested by your line manager. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 24, 2024
Full time
Position: Infrastructure Manager Salary: 60,000 per annum Industry: Managed Services Setup: Hybrid Location : West Midlands Benefits: 5% on new business / car allowance / salary benefits Are you a highly skilled and experienced IT professional looking for a new challenge? We are seeking an exceptional Infrastructure Manager to join our dynamic team and lead our ICT Infrastructure function. As an Infrastructure Manager, you will play a vital role in managing our IT operations, ensuring the reliability, security, and performance of our infrastructure. Responsibilities: Manage the day-to-day operations of the ICT Infrastructure function, overseeing server infrastructure, network management, cyber security, connectivity, telephony, and data backups. Lead a team of technical experts, providing guidance and support in their roles. Collaborate with the Head of IT to implement the strategic direction of the function, ensuring alignment with business objectives. Develop and maintain architecture standards and procedures to support the organization's IT infrastructure needs. Ensure the availability of the IT service desk during business hours and handle escalations. Act as a key point of contact for IT-related queries, providing prompt and effective resolutions. Plan and oversee IT operations, production support, systems administration, and network operations. Monitor and optimize system performance and SLAs, making recommendations for enhancements. Manage relationships with key IT product and service providers. Drive continuous improvement initiatives, identifying opportunities to enhance infrastructure costs, performance, and end-user satisfaction. Stay updated on industry trends and assess their impact on enterprise infrastructure needs. Participate in the development of IT strategy planning activities. Collaborate with operational managers to define infrastructure support initiatives and solutions. Ensure compliance with regulatory requirements and information security guidelines. Requirements: Minimum 5 years of IT experience, including leadership roles in IT infrastructure operations, project delivery, and systems lifecycle management. Strong technical expertise in the following areas: Network design and administration Data center operations Database administration Systems programming and administration Microsoft back-end stack (AD/GPO, DNS, DHCP, SQL, SharePoint) Microsoft operating systems (Windows 10, Server (Apply online only Office 365 (Azure AD, Exchange, Teams, SharePoint, OneDrive) Azure (VMs, security, networking, identity) Virtualization (VMware & Hyper-V) Storage solutions (Dell Compellent, QNAP, Brocade, Fibre-Channel, iSCSI) Network infrastructure (Cisco, FortiNet, PFSense, Ubiquiti, WAN architecture, SD-WAN) Telephony (Broadsoft) Monitoring tools (PRTG, SNMP) Firewall configuration and management Backup and recovery solutions (VEEAM, Zerto) Experience Proven team leadership and people development skills. Understanding of ITIL practices and ability to apply them effectively. Excellent analytical and problem-solving skills. Ability to lead internal and external projects from inception to completion. Exceptional communication skills, both oral and written. Bachelor's degree in Computer Science, Information Systems, Project Management, or a related field (desirable). Relevant technical certifications, such as Microsoft, Azure, VMware, and Cisco (preferred). Join our team and be part of a dynamic organization at the forefront of technology! We offer competitive compensation and benefits, along with ample opportunities for professional growth and development. To apply for this exciting opportunity, please submit your CV and a cover letter outlining your qualifications and experience. We look forward to receiving your application! Note: This job description is not exhaustive, and you may be required to carry out additional duties as requested by your line manager. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Manager - Edinburgh (hybrid) Up To 70k Lorien are closely working with an award-winning software provider for the financial services market and are looking to recruit an IT Manager to lead their internal IT department. Their team was established a year ago with the goal of providing top-notch support to their staff. Now, they aim to enhance their in-house expertise with an experienced, hands-on leader. As the head of this crucial team, you'll bring your wealth of experience and advanced technical skills to the table. This role is diverse and demanding, offering an exciting opportunity to be part of their forward-thinking and innovative team. Primary Responsibilities You will be a proactive technical manager with extensive expertise in Windows Hybrid Domain Administration, Microsoft 365, and end-user computing. Additionally, you will lead a team of two IT Support Engineers. Their focus is on building a first-rate infrastructure, so your familiarity with Microsoft standard configurations for Hybrid AD/AAD, as well as modern practices like scripting, automation, and infrastructure-as-code, is crucial. Your role will involve a balanced allocation of time between operational support for their staff and development projects aimed at refining and expanding their IT infrastructure. As they serve clients regulated by the FCA, the security and compliance requirements are stringent. You will be accountable for continually evolving the processes in accordance with policies and ensuring compliance. Skills, Knowledge & Qualifications Required: Strong understanding of Azure, specifically Azure Sentinel, Azure Site Recovery, Azure Networking, Azure Firewall, Azure Active Directory, Azure Virtual Machines. Familiar with managing or mentoring a small IT team. Exposure to working in an IT/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise in internal network design, implementation, and management. Experience in setting up office wired and wireless networks to serve 20-200 users. Past exposure in managing office internet access and secure inter-office communications. Linux administration, particularly CentOS and AlmaLinux. In return for your efforts, our client wants to support and express their appreciation to their staff by offering an excellent benefits package, a couple of fantastic centrally located offices and the chance to work alongside inspiring individuals. This is a great opportunity to join a growing team and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Ind-PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Apr 24, 2024
Full time
IT Manager - Edinburgh (hybrid) Up To 70k Lorien are closely working with an award-winning software provider for the financial services market and are looking to recruit an IT Manager to lead their internal IT department. Their team was established a year ago with the goal of providing top-notch support to their staff. Now, they aim to enhance their in-house expertise with an experienced, hands-on leader. As the head of this crucial team, you'll bring your wealth of experience and advanced technical skills to the table. This role is diverse and demanding, offering an exciting opportunity to be part of their forward-thinking and innovative team. Primary Responsibilities You will be a proactive technical manager with extensive expertise in Windows Hybrid Domain Administration, Microsoft 365, and end-user computing. Additionally, you will lead a team of two IT Support Engineers. Their focus is on building a first-rate infrastructure, so your familiarity with Microsoft standard configurations for Hybrid AD/AAD, as well as modern practices like scripting, automation, and infrastructure-as-code, is crucial. Your role will involve a balanced allocation of time between operational support for their staff and development projects aimed at refining and expanding their IT infrastructure. As they serve clients regulated by the FCA, the security and compliance requirements are stringent. You will be accountable for continually evolving the processes in accordance with policies and ensuring compliance. Skills, Knowledge & Qualifications Required: Strong understanding of Azure, specifically Azure Sentinel, Azure Site Recovery, Azure Networking, Azure Firewall, Azure Active Directory, Azure Virtual Machines. Familiar with managing or mentoring a small IT team. Exposure to working in an IT/EUC support role. Proficiency in Windows system administration, including Active Directory and Windows Server 201x. Scripting expertise in PowerShell/Bash. Experience in ticket management following ITIL practices. Desirable: Familiarity with automation tools like Terraform, Azure DevOps, and Ansible. Knowledge of database administration, specifically MS-SQL. Expertise in internal network design, implementation, and management. Experience in setting up office wired and wireless networks to serve 20-200 users. Past exposure in managing office internet access and secure inter-office communications. Linux administration, particularly CentOS and AlmaLinux. In return for your efforts, our client wants to support and express their appreciation to their staff by offering an excellent benefits package, a couple of fantastic centrally located offices and the chance to work alongside inspiring individuals. This is a great opportunity to join a growing team and be part of a collaborative environment where your expertise will be valued and rewarded. Apply now with your latest CV for immediate consideration. Ind-PC1 Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.