We are currently looking for an IT Program Manager to join our IT Department on a full time, 18 months fixed term basis.
The successful candidate will join a team of 11 and will report directly to the Head of IT.
This new role will focus on a number of key IT programme areas and will be instrumental in delivering a busy and ambitious array of IT projects, spanning infrastructure and applications.
The vibrant and welcoming IT team is set on delivering major pieces of work in the next 18 months, including a capital Wi-Fi and edge switch refresh, a new online purchase path, major database and process upgrades, and more.
The successful candidate will work across a variety of responsibilities which include but are not limited to IT strategy and planning, business analysis and requirements specification as well as governance, risk and compliance.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga
Season ticket loan
The deadline for applications is 23:59 on the closing date for the job posting.
Jan 02, 2024
Full time
We are currently looking for an IT Program Manager to join our IT Department on a full time, 18 months fixed term basis.
The successful candidate will join a team of 11 and will report directly to the Head of IT.
This new role will focus on a number of key IT programme areas and will be instrumental in delivering a busy and ambitious array of IT projects, spanning infrastructure and applications.
The vibrant and welcoming IT team is set on delivering major pieces of work in the next 18 months, including a capital Wi-Fi and edge switch refresh, a new online purchase path, major database and process upgrades, and more.
The successful candidate will work across a variety of responsibilities which include but are not limited to IT strategy and planning, business analysis and requirements specification as well as governance, risk and compliance.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview please indicate this on your application form. Interviews will take place at The Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email hrteam@southbankcentre.co.uk and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
A min 5% pension contribution (going up to 8% depending on employee contribution), from day 1 of employment.
28 days annual leave, plus bank holidays
Hybrid working model (3 days office working, 2 days from home)
Enhanced sick pay
Enhanced family leave benefits
Up to 30% discounts at onsite retail, food and beverage vendors
Staff ticket offers for SC events
Free entry to Hayward Gallery
Free/discounted entry with other reciprocal organisations
Free staff yoga
Season ticket loan
The deadline for applications is 23:59 on the closing date for the job posting.
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Dec 20, 2023
Full time
Role Summary
Be at the forefront of ICT improvements and transformation within the Fire & Rescue Service (AF&RS). We are seeking a visionary leader to shape our future ICT and digital strategy, make further improvements to our infrastructure and ensure our ICT systems are resilient, reliable, and accessible to all staff 24/7.
This is a new role leading the development of an integrated ICT strategy and technology roadmap and overseeing the delivery of technology initiatives. This business-critical position will require you to work effectively with key stakeholders to create and implement an ICT strategy which aligns with our organisational goals and ambitions, ensures the integration and enhancement of our systems and improved user experience.
This role will require an ambitious, forward-thinking individual who has the technical knowledge, drive and passion to make a big difference. You will have a unique opportunity to make the role your own and bring your experience, ideas, influencing skills and technical expertise to our organisation. With challenging budgets, a creative and innovative approach is key, as is the exploration of potential funding sources.
Some of the things you’ll be doing
Strategic Leadership : Drive continuous improvement, culture change, and effective performance management. Act as the advocate for AF&RS’s digital vision, engaging leadership and representing AF&RS in local and national digital forums.
Expert Consultation : Offer expert guidance on ICT matters to senior stakeholders and the Fire Authority, enabling discussions on modern ICT and digital technology.
System Management : Ensure the efficiency, reliability, security, and cost-effectiveness of ICT systems and technology. Oversee external IT helpdesk providers and business continuity plans.
Infrastructure Enhancement : Drive continual improvements to the ICT infrastructure to ensure a solid foundation and enhanced user experience. Collaborate with stakeholders to define and implement improvements, presenting robust business cases for investment.
Digital Horizon-Scanning : Stay updated on digital developments and evaluate new technologies potential benefits, risks, and affordability aligned with the ICT strategy.
Strategy Development : Lead the creation and implementation of AF&RS’s cohesive ICT and Digital Strategy, fostering innovative and integrated improvements.
Project Oversight : Oversee the successful delivery of all ICT, digital, and systems projects. Establish governance structures, aligning with the ICT strategy and legal compliance.
Change Management : Implement efficient change processes, improving service quality and business continuity while minimising disruption.
Risk Management: Proactively assess and monitor ICT-related risks across AF&RS, implementing effective controls and mitigations.
Resource Optimisation : Develop an appropriate ICT organisational structure, optimising internal and external resources to ensure delivery and an integrated approach.
Team Leadership : Provide training and mentoring to internal ICT staff, fostering a responsive and agile cross-functional team.
Stakeholder Engagement: Liaise with stakeholders across AF&RS, building strong internal networks to maximise technology benefits.
Policy Implementation : Develop and implement up-to-date ICT policies ensuring robust controls across AF&RS. Liaise with internal data protection teams, ensuring ICT developments are compliant with relevant information legislation. Act as the Deputy Senior Risk Owner ensuring high-quality governance standards and compliance.
Training Alignment : Identify and evaluate ICT training aligned with the ICT strategy and budget requirements.
Budget Management : Manage ICT budgets aligned with the ICT strategy, forecasting and reviewing budgetary arrangements and exploring potential funding opportunities.
What we’ll need from you:
Essential:
Proven experience in senior ICT leadership role, driving digital transformation and strategy (ideally within the emergency services or public sector – but not essential).
Demonstrable experience in design, sourcing, transition, delivery and implementation of new technology and data capabilities.
Excellent up-to-date technical knowledge of ICT and the technology landscape.
Extensive knowledge of digital, data and technology regulations and best practice methodologies (e.g. ITIL, ISO) and performance benchmarking. You will also maintain up-to-date technical knowledge of ICT and the technology landscape.
Significant experience of leading and managing high performing teams (via direct or matrix management).
Proven experience of strategic service planning, business processes, developing, leading, and implementing IT/ICT strategies and change programs.
Experience of successfully managing high quality business-as-usual (BAU) ICT, while also inspiring, leading, and driving innovative solutions.
Proven experience of proactively managing business continuity and cyber security arrangements.
Significant experience of dealing with vendors and third parties including experience of procuring, negotiating, and robustly managing business-critical service contractors.
Degree level education, or equivalent, in business, computer science or a related field of study, or proven relevant business experience.
Professional ICT qualifications (such as ITIL or accredited status such as Chartered IT Professional CITP), or equivalent through a combination of proven relevant training, experience and evidenced continuing professional development.
Highly effective communication and influencing skills across the full breadth of written, verbal, presentation, and digital media. You will be able to engage, advise and explain technical matters in a non-technical way.
Adaptable, inclusive, and values-based leadership and people management skills.
Relationship building and collaboration skills with the ability to influence strategic thinking and approaches to complex service issues.
Strong analytical, research, numerical and decision-making skills, to deal with complex service delivery.
Ability to manage and prioritise high workloads, with pressing and conflicting deadlines.
Desirable:
Comprehensive budget-creation and budget-management experience including identifying and evaluating opportunities, negotiation, and delivering efficiencies.
Experience of working in a climate of transformation and/or continuous improvement and supporting others in uncertain times.
Experience of working for an emergency service or local authority.
Experience of Information and Data Governance and/or of being a Senior Risk Information Officer (SIRO) or Deputy SIRO.
Experience of portfolio and project management methodologies and tailoring these for significant ICT projects and organisational context.
Proven ICT risk management experience.
High level of political awareness and acuity to interact with senior stakeholders and elected Members.
Foundation or Practitioner level qualification in programme or project management.
What you can expect in return
27 days annual holiday (plus public holidays) rising to 31 days after 5 years, and 32 after 10 years of service
Local Government Pension - Defined Benefit Scheme
Flexible and hybrid working
Electric Vehicle Salary Sacrifice Scheme
Cycle to Work scheme
Welfare and Wellbeing services
Staff Engagement Groups
Access to a Medical Intervention Scheme which can support staff to access private medical assessments and treatments
Access to Blue Light card with offers online and high street discounts
Use of the multi-gym, sports hall, restaurant, free parking, and beautiful open surroundings at our Headquarters in Portishead
Please note - as this post is based at our Headquarters which we share with Avon & Somerset Police, the successful applicant will be required to undergo a security clearance check & DBS check.
Further Information
If you would like to have an informal conversation with the hiring manager for this role please contact recruitment@avonfire.gov.uk to request this.
How to apply: The full job description can be found on our careers pages: Head of ICT | Yes You Can! The Avon Fire & Rescue Service Job . Once you have read the job description please submit a tailored CV demonstrating how your skills and experience match the requirements of the role.
Late applications will not be accepted. Please quote job reference number 1023 [JD number] on any communications. Thank you.
Avon Fire & Rescue Service is committed to securing equality of opportunity. W e welcome applications from all members of our community who are currently under-represented at Avon Fire & Rescue Service, particularly women, Disabled people and members of ethnic minority communities.
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Jul 25, 2023
Full time
Department: IT Location: Hybrid working between our head office (Aldgate, London) and home Hours of Work: 37.5 hours a week Contract: Full-time, permanent Salary: £25,000 – £28,000 per annum Closing date: Monday 7th August at 10am Annual Leave: 33 days (plus eight bank holidays) Benefits: Pension – 8% contribution Enhanced maternity, paternity, adoption and shared parental leave
Background:
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.
About the role:
The IT team plays an integral part in driving a rapidly expanding Dementia UK forward, from supplying equipment and managing our internal support function to leading on digital strategy. Our vision is to create a ‘Digital Dementia UK’ to transform business processes with technology, harness the power of the organisation’s data to create real insight and use innovation to support our Admiral Nurses in an ever-changing technological landscape.
The First Line Support Technician is the first line escalation point for all IT support queries (excluding those relating to clinical software). You will work with the Second and Third line Support Technicians, our Managed Service Provider, the Service Desk and Performance Manager and over 200 users to maintain and monitor IT systems including remote working solutions. You will understand and resolve technical issues in a prompt and professional manner and judge when to escalate to 2nd line, to keep the service running smoothly, therefore the ability to always provide great customer service, have solid technical knowledge and high IT admin skills is essential.
You will have proven experience in delivering at a high level and be at SFIA competency Level 3 for Incident management. Experience working in an IT Support/Helpdesk/Service Desk OR equivalent industry certification (CompTIA or Microsoft Certified) is highly desired.
This is a great opportunity to join a dedicated and fully supportive team to deliver a high-quality IT service in an ever-changing technological environment.
Our Culture and benefits:
We value our people so it’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to not only use but develop your skills.
We offer a competitive salary, a generous benefits package including 33 days annual leave (plus 8 bank holidays), 8% pensions contribution alongside an environment where you can collaborate, be respected and thrive.
Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate difference, individuality, and encourage everyone to join us and be their whole selves always.
Dementia UK are proud to be Disability Confident Committed.
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
Jul 05, 2023
Full time
Our Head of CRM & Data Management will join a small fast paced team, with the ideal candidate having a background in SME’s working technically hands on with a strong understanding of HUBSPOT and data management.
The core purpose for this role in its first year is to lead on hubspot usage, educating and consulting with teams, reviewing, identifying and implementing solutions to help future proof the platform. You will be our in-house expert supporting a workforce of (approx.) 70 and have a strong understanding of CRM systems terminology and use at SME level. We are looking for someone who can ensure effective workflows.
You will be responsible for managing and overseeing our CRM whilst providing some light touch support on wider systems day to day. Our ideal candidate will have experience specifically working with Hubspot, with some understanding of Wordpress.
Working closely with our 3rd party support partners you will be responsible for finding the most efficient ways of using the CRM and systems environment more effectively.
Our Head of CRM & Data Management will have strong project management skills and technical ability. You will have demonstrable experience leading effective data management practices and processes.
If you are an experienced Hubspot CRM & Data Manager, Head of CRM or CRM Executive and are looking for a business where you can further your career, take autonomy and lead a visionary function then this opportunity is not to be missed!
LOCATION: UK-Wide, hybrid working available with offices in MediaCityUK, Bristol and London
SALARY: FTE £45,000
CONTRACT: Initial 1-year initial fixed term full time OR min 3 days per week, scope to become permanent. Flexible hours.
TO APPLY: Email your CV, cover letter and/or 1-2-minute video link* to jobs@wearecreative.uk by 28th July 2023 midday. Please complete our anonymous diversity and inclusion survey. Interviews will take place by video conference 4th August, short notice period/ immediate appointment preferred.
* Video link optional. Creative UK is an inclusive recruiter and happy to make adjustments to our selection process by request
CORE ACCOUNTABILITIES
Day to day CRM and data queries, working closely with 3rd party support where required
Auditing CRM use and recommended solutions for developing usage across wider teams
Lead internal training
Lead data management, sharing, processing and solutions to data-related problems
Manage processes that are conducive to increasing productivity, continuous integration and improvement.
Lead an internal data review, consultation, recommendations and project management
KEY RESPONSIBILITIES
HUBSPOT CRM
Support the team with campaign building and driving customer acquisition across our product portfolio.
Create and manage membership engagement campaigns and workflows
End-to-end email testing for link accuracy, legal compliance, mobile optimisation & deliverability
Manage campaign segmentation and data selection
Setting up automation systems to support lead nurturing through the funnel
Own, manage and maintain customer and prospect data in the CRM system, and work with teams to ensure accuracy and completeness
Analyse customer and lead data and behaviour to identify trends and insights that can inform marketing and communication strategies
Ongoing development of a suite of reports for marketing, sales and operations
Ongoing support and management of the Sales Hub, Marketing Hub and Operations Hub
Ongoing support and training to teams
DATA MANAGEMENT
Maintain and improve data management processes and accuracy across systems; primarily Hubspot and Office365 (used for wider company data storage)
Ongoing management of data imports, cleansing, duplication, data enrichment, list management and data compliance
Improve policies and procedures for data management, sharing and processing
Work closely with the Marketing team to understand Hubspot integrations e.g. website, events, stripe - ensuring the CRM is linked and effective across integrations
OTHER
Provide light touch support to our Office365 environment e.g. ad-hoc updating of user permissions, monitoring of data storage, distribution lists (training will be provided)
Ensure management of CRM and data is strategic, utilising subscriptions and negotiating costs where required
Work with the wider team to ensure our digital offerings to stakeholders are appropriate, secure and connected
This job description is not intended to be either prescriptive or exhaustive; it is issued as a framework to outline the main areas of responsibility at the time of writing
Required Experience, Knowledge and Skills:
CRM DEVELOPMENT experience, must have strong experience of work with HUBSPOT
Previous experience of working with large data sets and migrating data
PRO-ACTIVE, able to show initiative and to drive activity within deadlines.
Excellent COMMUNICATION skills, able to engage effectively with colleagues at all levels.
ORGANISED with experience of working to tight deadlines.
PROJECT MANAGEMENT: knowledge of tools and managing projects from start to end
DATA MANAGEMENT experience with data functions (collection, analysis, distribution, GDPR)
Knowledge of Office365 & Wordpress (desirable)
All our employees will be expected to demonstrate behaviours associated with our company values. Our values drive the way we work; how we do things is just as important as what we do.
We join the dots; collaboration is in our DNA
We support and empower; we are here to make a difference
We are curious, open & honest
We celebrate difference & value equality of opportunity
OUR PEOPLE PERKS
Fully flexible hybrid working
Pension enrolment from 3 months service, 5% employer contribution
Cycle 2 Work scheme, in partnership with Halfords
Benefits hub, discounts across a broad range of partners
Life Assurance & BUPA private medical (1 years service)
Employee Assistance Programme, Health Assured
Mental Health Guardians
Summer Fridays, finish at 3pm every Friday throughout July & August
Your birthday off as paid leave, extra days off over the annual festive period
2 paid volunteer days per year to give something back to the community
Diversity Changes Everything: We value difference and celebrate the creativity that it brings.
We are committed to improving diversity and inclusion across our organisation and industry by championing a variety of backgrounds, perspectives, identities and talents.
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Jun 05, 2023
Full time
ABOUT THE ROLE
Are you passionate about protecting Cyber Security?
Do you want to make a real difference in the fight against cybercrime in local government?
Are you passionate about making a difference in your community?
If so, we want you to join our team!
We seek a highly motivated and experienced Cyber Security & Networks Manager to join our team. Stevenage Borough Council are a leading local authority in Cyber Security in the UK and pilot cyber security standards for The Department for Levelling Up, Housing and Communities (DLUHC). This is an exciting opportunity to be at the forefront of Cyber Security in the public sector. The ideal candidate will have a strong understanding of cyber security principles and associated technology risk management. They will also have experience in managing and leading a team of IT professionals.
Accountable for Cyber security, you will identify and ensure the security of the council’s IT Applications and Digital Solutions. You will lead in evaluating new and existing projects, software and hardware products, and vendors, including examining vendor contracts and terms of service. You will support teams across the council to develop their understanding of security cyber risks. You will manage a small team of two Senior Network and Security Engineers
You will take the lead on cyber security and network for the Shared IT service, which supports over 1,000 users across Stevenage Borough Council and East Herts District Council and will put in place controls over security systems, such as firewalls, data protection controls, patching, encryption, vulnerability scanning and penetration testing.
You will be responsible for achieving compliance with Cyber Essentials Plus, Cyber Assessment Framework (CAF) and Public Sector Network (PSN) and related government frameworks, including those of the National Cyber Security Centre, the Information Commissioners Office (ICO)
ABOUT YOU
The successful candidate will have
Ability to work in a high-pressure environment and make sound decisions in emergency situations while empathising with customers and responding sympathetically to
Extensive knowledge of all IT security aspects, including audit response, oversight, and scrutiny, ICO responses, Information Governance, Information Assurance, IT Asset Management policies, Quality Assurance, Test Strategies, PSN and PCI and other relevant compliance frameworks, Disaster recovery and Business continuity
Extensive experience working as part of a multidiscipline ICT team in a complex organisation, ideally a local authority.
OUR BENEFITS
Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pensions for dependants
Flexible working: available upon request, subject to operational requirements
Part-time and job share opportunities - all our full time vacancies are open to job share unless otherwise stated
A variety of different types of paid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
25 days holiday rising to 31 days (depending on Local Government service)
An extensive range of learning and development opportunities
Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues
Discounted health and fitness membership
Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union
HOW TO APPLY
All applications must be made on online - please visit https://bit.ly/45Yo0Ke
For an informal discussion about this role please contact
Name Matt Canterford
Job Title Assistant Director and Chief Technology Officer
Phone Number 07706 349657
Email matt.canterford@stevenage.gov.uk
Closing date for receipt of applications : 26 June 2023
Interviews will be held the week commencing: 3 July 2023
Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date
Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board
Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/jobs-and-careers/equal-opportunities
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
Aug 19, 2022
Full time
Job Description for Business Analyst:
There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career.
We’re an organisation that’s here to experiment and push the limits of what’s possible. So, if you’re keen to excel in your chosen field, this is the place to do it. Because at NNL, anything is possible.
The Technical Business Analysts (TBA) will act as an intermediary between the business and technical delivery teams. Working with Business Engagement Partners, IT project teams and business clients, the TBA will collect, clarify, and translate requirements into requirements definition and conceptual design (using appropriate tools and techniques) from which applications and solutions are developed.
The TBA may also provide project management for small technical projects and work packages.
Main Responsibilities for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Essential Criteria for Business Analyst:
Develop a thorough understanding of the current IT solutions and work with key stakeholders in the business to identify new requirements or opportunities for improvement.
Produce requirements for complex software development, architecture, infrastructure and integration projects in a highly secure environment.
Elicit, document and manage requirements using appropriate tools and techniques, interviews, workshops, surveys, site visits, business process mapping, through full project lifecycle.
Work with IT Business Engagement Partners and key stakeholders to develop business cases to support proposed solutions.
Analyse project proposals alongside solution architects and project managers to determine time frame, budget, risk and the appropriate process for accomplishing projects.
Support the creation, and maintenance, of standard project artefacts, such as project initiation documentation, project plans, and risk and stakeholder’s matrices.
Support the production and delivery of Invitation to Tenders on projects, including the evaluation criteria, scoring and subsequent assessment.
Analyse, document and test (as required) program development, logic, process flows and specifications.
Coordinate and conduct user acceptance testing.
Document user guides to describe application installation and operating procedures.
Assist in the coordination of project resources, when necessary, to ensure that projects are delivered to time, cost and quality.
Ability to obtain SC level security clearance (this includes but is not limited to identity, employment, financial and criminal record checks plus 5 years’ worth of UK residency).
Desirable Criteria for Business Analyst:
Experience of working with both business and IT projects within a secure environment.
Willingness to travel to other UK locations and a full UK Driving license.
Comfortable in managing small projects, if required.
About The Company
Grounded in robust science and decades of experience, National Nuclear Laboratory (NNL) is the authoritative voice in the UK and beyond for technological development within the nuclear power sector.
Our unparalleled understanding of the science, challenges and opportunities makes us an unrivalled authority and partner in the field, providing experts, technologies, and access to cutting-edge facilities to organisations around the world.
Harnessing potential technologies and translating them into to industry-ready solutions means our pioneering approach spearheads international improvement and technological progress.
We work on projects as small as drilling a hole to analyse underground wastes with our integrated micro drilling technology, or as large as developing state-of-the-art power systems for spacecraft, based on radioactive materials
NNL has a vision for Equality, Diversity and Inclusivity (ED&I) where NNL aims to be an inclusive workplace that attracts diverse talent through transparent and equal policies and procedures. We want you and the diverse mix of people that we employ, customers that we service and stakeholders that we influence to feel valued. We encourage a workplace culture where everyone can thrive with a sense of belonging.
Recruitment Agency Notice
We operate a strict Preferred Supplier List (PSL) for the provision of recruitment services. Only agencies on our PSL may provide CVs and only when the role is released to them by our recruitment team. We will not accept unsolicited CVs from suppliers not currently on our PSL. We explicitly reserve the right to add candidate details from unsolicited CVs from non-PSL agencies into our own candidate database and to pursue/hire such candidate(s) without any obligation, financial or otherwise, to the agency concerned.
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Aug 26, 2021
Full time
REPORTS TO :
The Database Manager reports to the Head of IT.
SUMMARY :
The Database Manager is responsible for the development, management and maintenance of the University’s administrative IT Systems including the interfaces with other systems. The Database Manager contributes to the IT Department’s strategic objectives and operational plan in relation to management information systems.
MAIN DUTIES :
The Database Manager’s main duties are to:
be responsible for the development, management and maintenance of the University’s administrative IT systems including the interfaces with other systems (PowerCampus, Blackboard, SharePoint, WordPress, Sage Snowdrop, AKERO, Argos, etc.;
perform systems analysis, documentation and programming activities as required in conjunction with other IT staff and users;
provide 1st / 2nd line support to users of the University’s management information systems;
liaise with departments to determine their needs and develop and deliver appropriate solutions;
collaborate with colleagues within the University in the maintenance of settings and processes in the University's student information and enterprise systems with an emphasis on data standards and consistency;
facilitate and participate in the testing/debugging of system upgrades and new functionality, and diagnose and resolve problems occurring in multiple software and database platforms;
develop the capability of integration between all systems including PowerCampus, Blackboard, the University’s Portal and any other platforms which require to interact with the University’s Databases and implement in line with business requirements;
contribute to the IT Department’s strategic objectives and operational plan in relation to management information systems;
produce and analyse responses to complex queries relating to PowerCampus and assist in the writing of reports as required;
coach faculty and staff on use of systems and business processing tools;
undertake special projects and development work as required;
adhere to and promote the university’s Health and Safety policies and procedures.
LOCATION :
The Database Manager is located at the Richmond Campus. The university is anticipating a change of location to a new site in South West London in 2022.
SPECIAL NOTE :
By the nature of the duties of this position, there may be a requirement for occasional evening and weekend work. A Disclosure and Barring Service check at the enhanced level is required for this position.
GENERAL :
The above responsibilities are subject to change at the discretion of the Head of IT and shall include other responsibilities as the Head of IT may from time-to-time assign. The Head of IT may also, at their discretion, reassign some of the above responsibilities. The Head of IT will work with the Database manager to co-ordinate work and resolve problems and will evaluate the Database Manager’s performance.
PERSON SPECIFICATION
ESSENTIAL :
proven skills and experience in the use of query languages, commercial reporting tools such as SQL Server Reporting Services to develop and produce complex reports and data analysis;
knowledge of legacy products such as Informix, Solaris and the ability to extract and transfer the information into current PowerCampus interface;
experience of 4GL or 3GL programming languages to extract and manipulate database information;
experience of working with from MS SQL Server 2008 to latest, MS Reporting and Integration Services and an understanding of MS SQL stored procedures, triggers and functions and all components of SSRS, SSAS and SSIS;
be able to liaise and communicate with current suppliers i.e. Ellucian PowerCampus, Sage, Blackboard, etc., and be the technical contact for any projects involving the optimization of current business critical systems
an understanding of business systems and processes in a higher education environment;
excellent written and oral analysis and presentation skills, including the ability to convey complex ideas and data in a concise, actionable form;
strong organisation and time management skills;
the ability to build effective working relationships with a wide range of University users and external stakeholders;
experience in coaching others;
ability to grasp new concepts quickly and to work quickly and accurately;
able to work as part of a team, while taking sole responsibility for areas of a project;
able to maintain strict confidentiality of sensitive data and information;
a relevant degree or equivalent qualification or work experience.
DESIRABLE :
Experience in:
using Ellucian’s PowerCampus or a similar student information system;
NET, ADO.NET, ASP.NET, LINQ, T-SQL; PHP, C#, Java
database design and object relational mapping and performance tuning;
designing and providing training on reporting and business processing tools;
project management using PRINCE2 or similar.
Blackboard, SharePoint, WordPress, O365, version control systems
LIST OF SPECIFIC PROJECTS:
Transfer old Student Record System into current PowerCampus (PC) interface
Upgrade current MS OS 2008 R2 database servers to latest possible and transfer Power Campus
Liaise with Ellucian the software update of PowerCampus to ver. 8.6 and plan for staged upgrade to current ver. 9.2
Liaise with Marketing to help integration of PC and AKERO
Liaise with Finance to move away from PC financial customizations and transfer any student billing functionalities to PS Financials
Liaise with Infosilem to upgrade Argos and Timetabler to latest versions
Liaise with HR to scope and support upgrade of current platform
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Mar 06, 2021
Full time
Reporting to the Business Support Manager - Business Intelligence, the Business Intelligence – Business Analyst will work closely with both technical and business teams across the company to understand, document and deliver data requirements associated with significant business problems and opportunities. This exciting new opportunity is in a fast-paced dynamic environment working on High Profile Data Projects , to identify and understand significant business improvements and opportunities to ensure Data is at the forefront of decision making process.
As a Business Analyst in Business Intelligence at Jet2.com & Jet2holidays , you will be a key part of the team to ensure successful delivery of initiatives and projects meet the overall needs of the end user. Jet2 Business Analysts are passionate about delivering the best for our customers. We are proactive and work as One Team to achieve results.
You will be expected to drive data initiatives from inception to the point of go live. Our Business Analysts in Business Intelligence are experts in data transformation projects and advocates for best practice data management across our organisation. We will expect you to facilitate stakeholder/technical workshops, displaying skill in interviewing, effective questioning and have be able to challenge requirements. You will work alongside a team of Data Developers and Testers to build products that meet the requirements and acceptance criteria you have defined and documented. Jet2 practises Agile d elivery methodologies. You will be expected to lead the introduction of Epics, Feature and Stories to the delivery teams through session such as ‘ 3 Amigos ’ and Estimation Sessions. You will utilise your toolkit of analysis techniques to best represent the business needs and requirements, to collaborate with the delivery team to create a solution that is suitable for the desired use case, overall vision and requirements.
Any of the above outputs should be shared with the Product Owner and you should support them with effective prioritisation of the backlog, perhaps providing recommendations based on your understanding. During your analysis, you should work closely with technical teams and stakeholders to help them understand the requirements and any potential technical limitations that may impact the solution.
You will support delivery planning by having all analysis ready, well defined and pointed. You should support delivery of the stories throughout the delivery cycle. Most importantly, our Business Analysts don’t just stop at the capture of requirements, we collaborate within our development teams to take ideas from concept through to a solution. Understanding any areas of risk, dependencies, compliance and impacts. You will be expected to support the definition of test complete and aid demonstrations and User Acceptance Testing session of new data products and solutions. Working together with your team will be key to your personal success and key to project delivery. You will be required to work closely with Product Owners , Product Managers , Technical Specialists and other Business Analysts . Ultimately, we operate as a team, supporting one another to get the job done.
The successful candidate will have a minimum experience of 2 years working as a Business Analyst with both Waterfall and Agile methodologies and of in-house software development ideally within a Data Background . You will be personable, proactive and confident in your approach and have strong stakeholder management skills, being a confident communicator. You must be comfortable working in a fast-paced environment , managing competing workloads and capable of effectively prioritising to meet deadlines.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business. This is a great opportunity to be part of an exciting forward-thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases. Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays !!
Lead Data Engineer - Residential Property Company Location: London (flexible working available) Salary: £100K - £105K We are a leading residential property company looking to hire a Lead Data Engineer to join our growing data-focused team. You will be responsible for leading a team of data engineers and playing a key role in the development and maintenance of our AWS-based big data platform. The ideal candidate will have a strong background in data engineering, with experience in managing and mentoring other engineers. You should also have experience working with big data and live data, and be proficient in AWS. You will be expected to be hands-on with the data, but also comfortable with managerial responsibilities, such as line management and stakeholder management. Responsibilities: Lead a team of data engineers to design, build, and maintain the data architecture and pipelines. Work closely with stakeholders to understand and translate business requirements into technical solutions. Develop and maintain ETL processes using tools such as AWS and Python. Develop and maintain data models and ensure data quality and integrity. Manage and mentor other data engineers in the team. Identify and troubleshoot data pipeline and data quality issues. Collaborate with other teams to integrate data engineering solutions with existing systems. Requirements: At least 5 years of experience in a data engineering role. Experience with big data and live data, as well as AWS. Strong experience with Python. Proven ability to lead, manage and mentor a team. Experience with data modeling, ETL processes, and data architecture. Strong problem-solving skills and ability to work independently. Excellent communication skills and ability to collaborate with cross-functional teams. If you are a skilled and experienced Lead Data Engineer, passionate about working with big and live data in AWS, and keen to lead and mentor a team, we encourage you to apply. We offer a competitive salary of £100K to £105K per annum, a hybrid working model, and a quick interview process.
Apr 19, 2024
Full time
Lead Data Engineer - Residential Property Company Location: London (flexible working available) Salary: £100K - £105K We are a leading residential property company looking to hire a Lead Data Engineer to join our growing data-focused team. You will be responsible for leading a team of data engineers and playing a key role in the development and maintenance of our AWS-based big data platform. The ideal candidate will have a strong background in data engineering, with experience in managing and mentoring other engineers. You should also have experience working with big data and live data, and be proficient in AWS. You will be expected to be hands-on with the data, but also comfortable with managerial responsibilities, such as line management and stakeholder management. Responsibilities: Lead a team of data engineers to design, build, and maintain the data architecture and pipelines. Work closely with stakeholders to understand and translate business requirements into technical solutions. Develop and maintain ETL processes using tools such as AWS and Python. Develop and maintain data models and ensure data quality and integrity. Manage and mentor other data engineers in the team. Identify and troubleshoot data pipeline and data quality issues. Collaborate with other teams to integrate data engineering solutions with existing systems. Requirements: At least 5 years of experience in a data engineering role. Experience with big data and live data, as well as AWS. Strong experience with Python. Proven ability to lead, manage and mentor a team. Experience with data modeling, ETL processes, and data architecture. Strong problem-solving skills and ability to work independently. Excellent communication skills and ability to collaborate with cross-functional teams. If you are a skilled and experienced Lead Data Engineer, passionate about working with big and live data in AWS, and keen to lead and mentor a team, we encourage you to apply. We offer a competitive salary of £100K to £105K per annum, a hybrid working model, and a quick interview process.
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Apr 19, 2024
Full time
Our client is a leading utilities and infrastructure business going through an exciting period of investment growth and change. Headquartered in Chorley, United Kingdom, and founded in 2017, our client is a leading provider of specialist infrastructure services to highly critical assets within the UK power and water markets. The Company has over 600 employees spread across its 14 hubs, providing 24/7 coverage nationally and serving over 1,400 clients across the UK, including regulated public sector bodies, government-backed organisations, and private customers. Role Overview We are in search of a proficient Product Manager to join the current dynamic team. The ideal candidate will work as part of the IT team, and take the lead on driving the various systems and products that are supported by IT forwards to enable the business to get the most from these systems. You will be responsible for identifying and delivering improvements to systems to refine our client's operations and meet their business requirements. Principal Accountabilities: Working in close collaboration with the business to drive positive change in systems development and usage Working across all business units and departments to understand their challenges Create, develop and deliver multiple product roadmaps for core applications Working closely with internal teams within IT including service desk, infrastructure and security, onshore and offshore software engineers Working closely with external third parties to deliver timely improvements for business requirements Creating the product strategy and maintaining awareness on the wider market Proactively putting ideas forward to showcase how new ways of working and new features can aid the business and drive efficiencies Defining and delivering a product vision and product strategy Constructively challenge requirements to ensure the requested features are in line with the product strategy Creating and managing the product backlog including working within our existing agile project management guidelines Occasionally visiting offices throughout the UK to deliver workshops and training to users Closely understanding users needs of the products and systems they use daily to help make more informed decisions about direction of travel Working with both internal and external key stakeholders to ensure everyone's needs are taken into account and balancing any conflicts that may arise Required Qualifications & Professional Membership(s): Bachelor's degree in Computer Science, Information Systems, or other relevant field or equivalent. Knowledge & Experience: Demonstrable experience as a Product Manager or a similar role Solid knowledge of product management with deep experience throughout UX, Tech and Business domain Experience working in a fast paced agile environment Experience of agile project management principles and tooling Awareness of the Software Development Life Cycle and modern DevOps principles Experience explaining technical concepts to non-technical audiences at all levels throughout the organisation Strong problem-solving capabilities and meticulous attention to detail. Awareness of conceptual data modelling to aid in discussions with both technical and non-technical users around where data should be mastered. Awareness of integration methods and techniques such as APIs
Digital Analytics Executive Woking - Hybrid. 27,000 - 35,000 + 23 Days Holiday + Pension + Training + Development + Health Insurance + Dental Insurance + Gym Membership This is a great opportunity for contribute to shaping and defining the implementation, reporting, analytics and digital marketing services for a UK Market Leader. You will have the opportunity to gain on-the-job training with a clear path of progression to become a go-to expert within a rapidly expanding company that will invest both time and money into you alongside a supreme benefits package. This online marketing company is currently working with a portfolio of national clients which is testament to their reputation within the industry as being a leader in excellence and quality. They are in the fortunate position to have a very full and large order book that spans past the new year, and are now actively looking for a new junior member of the team that they can nurture and invest in. Through training and progression, you can become a technical expert within a year, all whilst receiving excellent benefits. You will work with their Technical Director and Head of Insight to provide technical expertise on web analytics implementations, tracking, and reporting. Within this role, you will begin working on smaller projects as you train and progress your skills under the watchful eyes of more senior members of the team. You will be mentored and trained to develop your JavaScript skills and eventually include planning and implementing events on careers websites by working mainly with Google Tag Manager, GA4, and other analytics providers, you will be based in the Woking office two days a week within a buzzing collaborative team environment. The ideal candidate will be proficient in Google Tag Manager, with experience in digital analytics. This experience can be gained through personal projects or hands-on experience in apprenticeships and formal education. This is an excellent opportunity for a graduate with a passion for PPC & media planning, analytics, web development to gain further training and become a go-to expert. Apply today and take the first step towards an exciting new career! The Role: You will have experience - either from a previous role or through education - of the digital marketing landscape and the collection and processing of web analytics data. Mainly using Google BigQuery, Google Data Studio / Looker Studio, HTML & CSS. You will be comfortable working with: Google Tag Manager, Google Analytics 4, Microsoft Excel. Working on small projects to start with - progressing to bigger ones as your skills improve. Hybrid-based, Monday to Friday. The Person: Previous experience in Google Tag Manager. Experience Digital Analytics. Proficiency in Microsoft Excel. Reference Number: BBBH phone number removed To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom Edge at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 19, 2024
Full time
Digital Analytics Executive Woking - Hybrid. 27,000 - 35,000 + 23 Days Holiday + Pension + Training + Development + Health Insurance + Dental Insurance + Gym Membership This is a great opportunity for contribute to shaping and defining the implementation, reporting, analytics and digital marketing services for a UK Market Leader. You will have the opportunity to gain on-the-job training with a clear path of progression to become a go-to expert within a rapidly expanding company that will invest both time and money into you alongside a supreme benefits package. This online marketing company is currently working with a portfolio of national clients which is testament to their reputation within the industry as being a leader in excellence and quality. They are in the fortunate position to have a very full and large order book that spans past the new year, and are now actively looking for a new junior member of the team that they can nurture and invest in. Through training and progression, you can become a technical expert within a year, all whilst receiving excellent benefits. You will work with their Technical Director and Head of Insight to provide technical expertise on web analytics implementations, tracking, and reporting. Within this role, you will begin working on smaller projects as you train and progress your skills under the watchful eyes of more senior members of the team. You will be mentored and trained to develop your JavaScript skills and eventually include planning and implementing events on careers websites by working mainly with Google Tag Manager, GA4, and other analytics providers, you will be based in the Woking office two days a week within a buzzing collaborative team environment. The ideal candidate will be proficient in Google Tag Manager, with experience in digital analytics. This experience can be gained through personal projects or hands-on experience in apprenticeships and formal education. This is an excellent opportunity for a graduate with a passion for PPC & media planning, analytics, web development to gain further training and become a go-to expert. Apply today and take the first step towards an exciting new career! The Role: You will have experience - either from a previous role or through education - of the digital marketing landscape and the collection and processing of web analytics data. Mainly using Google BigQuery, Google Data Studio / Looker Studio, HTML & CSS. You will be comfortable working with: Google Tag Manager, Google Analytics 4, Microsoft Excel. Working on small projects to start with - progressing to bigger ones as your skills improve. Hybrid-based, Monday to Friday. The Person: Previous experience in Google Tag Manager. Experience Digital Analytics. Proficiency in Microsoft Excel. Reference Number: BBBH phone number removed To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tom Edge at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish and monitor team KPIs and SLAs, driving continuous improvement in CSAT, NPS scores, and churn reduction. Lead, coach, and develop the team, fostering a culture of success and skill enhancement. Manage budgets and resources, leveraging data for informed decision-making. Cultivate relationships with internal stakeholders and external contacts, contributing to overall business growth as an SLT member. Ensure compliance with Information Security and privacy policies and procedures. .Skills & Knowledge: Strategic thinker with strong decision-making abilities. Deeply customer-centric mindset. Strong organizational and time management skills. Effective communication skills, both written and verbal. Data-driven decision-making ability. Proficient in negotiation and conflict resolution. Agility and adaptability in approach. Experience: Proven track record in customer-facing roles, essential. Prior experience in SaaS business preferred. Leadership experience required. Familiarity with project management methodologies (e.g., PRINCE, Agile, waterfall). Ability to innovate and problem-solve under pressure. Experience in target-driven environments. Proficiency in Google Workspace, MS Office, particularly Word and Excel.
Apr 19, 2024
Full time
Our client, an Oxfordshire based global SaaS business are looking for a Chief Customer Officer to join the Senior Leadership Team. As the CCO, you will spearhead the delivery of exceptional customer experiences by leading various customer-facing functions, including implementation/onboarding, support, training, and account management teams. You will play a crucial role within the SLT by advocating for customer-centric approaches across the organisation. Key Responsibilities: Drive excellence across all customer-facing functions, aligning with strategic goals. Develop and refine internal customer-related processes, fostering cross-functional collaboration. Act as the escalation point for significant customer-related issues, owning problem-solving and solutions development. Cultivate and maintain relationships with strategically important customers, empowering account managers to excel. Establish and optimize innovative customer onboarding processes, setting standards for global implementation. Set operational targets, ensuring sustainable growth and responsible management. Establish and monitor team KPIs and SLAs, driving continuous improvement in CSAT, NPS scores, and churn reduction. Lead, coach, and develop the team, fostering a culture of success and skill enhancement. Manage budgets and resources, leveraging data for informed decision-making. Cultivate relationships with internal stakeholders and external contacts, contributing to overall business growth as an SLT member. Ensure compliance with Information Security and privacy policies and procedures. .Skills & Knowledge: Strategic thinker with strong decision-making abilities. Deeply customer-centric mindset. Strong organizational and time management skills. Effective communication skills, both written and verbal. Data-driven decision-making ability. Proficient in negotiation and conflict resolution. Agility and adaptability in approach. Experience: Proven track record in customer-facing roles, essential. Prior experience in SaaS business preferred. Leadership experience required. Familiarity with project management methodologies (e.g., PRINCE, Agile, waterfall). Ability to innovate and problem-solve under pressure. Experience in target-driven environments. Proficiency in Google Workspace, MS Office, particularly Word and Excel.
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Apr 19, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering to the Education sector with a growing portfolio of public and private schools, multi-academy trusts, colleges, and universities. Following continued growth, contract wins, and a number of new build school projects in the pipeline they are looking to hire a Senior IT Technician. As Senior IT Technician you will be responsible for providing senior technical support to staff and students, managing the school's IT infrastructure, networks, and ensuring the security and integrity of IT systems and data. You will also mentor onsite technicians and technical account managers, fostering their development and ensuring efficient IT operations. This role involves roaming and frequent travel across the UK to oversee and visit various customer sites including Salisbury, Stevenage, Horndean, and London. This may involve occasional travel with the potential for overnight stays. However, such overnight stays will be infrequent. Responsibilities Ensure Managed Service Schools' infrastructure is operating smoothly Standardising school setups including Veeam, SCCM, Aruba, Password Policies, etc. Identify and report improvements and opportunities to Service Manager (SM)/Technical Account Manager (TAM) Assist in technical audit reviews for new clients and existing where required Provide technical assistance/information as requested in order to provide quotes for new equipment/projects Create and maintain documentation such as SoW, Disaster Recovery plans, etc. Creating procedures and user guides for technicians such as Templates for frequent tasks, IP addressing, change control, etc. Monitor skill levels of onsite technicians Ensure onsite technicians are trained in the use of the Business Management System and are able to access internal resources required for their job Oversee implementation of new software and hardware Liaise with 3rd party service or software providers Attend review meetings as required Regular visits to schools to Review tickets, discuss any issues raised by on-site technicians, assess technician workload, and provide support and advice to technicians where required Attend School Health and Safety, Safeguarding, and Security training, and adhere to procedures, and provide report anything that is cause for concern to the school contact and Service Manager Assist with general helpdesk role when required Skills and Experience Experience in an educational environment Microsoft Desktop Operating Systems Virtualisation through Hyper-V configuration and troubleshooting, VMWare configuration and troubleshooting, and SAN including SAS and iSCSI connectivity Networking experience through Wired and wireless networks configuration and troubleshooting, RADIUS/NPS, VLAN management, VPN management, and Firewall policy Microsoft Office 365, Azure, and Exchange Active Directory & Group Policy SCCM/MDT/WDS Backup/Restore such as Veeam B&R including cloud Internet filtering by filtering policies, HTTPS inspection, safeguarding reporting, and proxy authentication Advanced Troubleshooting through server and client OS, physical and virtual servers, hardware, software, and complex network issues Location: Winchester, Hampshire + Travel Term: Full-Time, Permanent Salary: £35,000 - £40,000 per annum Benefits: Annual bonus, 23 days paid holidays, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training, and development, paid travel expenses and more! Do not let this opportunity pass you by, which could be the catalyst to your career offering fantastic prospects. Please forward your CV details for immediate consideration and interview.
Job Title: Data Analyst Location: Flintshire (Hybrid) Salary: up to £45,000 Position Overview: Focusing intently on reporting, you'll collaborate closely with diverse stakeholders to extract invaluable insights from our company's data. Your responsibilities will be to provide the Chief Executive and other stakeholders with reports employing data visualisation tools, while also enhancing the existing reporting systems. Key Responsibilities: Data Analysis and Modeling: Employ ETL tools to scrutinise data sourced from a variety of outlets, encompassing SQL databases and Dynamics 365. Data Management: Collaborate with the team to devise optimal solutions for reports derived from a 'Single Source of the Truth'. Reporting & Data Visualisation: Utilize reporting and data visualization tools to craft visually captivating dashboards and reports. Legacy Reports Enhancement: Partner with business users to refine and enrich existing legacy reports. Projects: Collaborate with the Systems Manager on initiatives, including the development of new applications tailored to address business requirements Requirements: Proficiency in SQL for querying and manipulating data 2 -4 years experience in a similar role Advanced Excel, including modern functions, Power Query, and data visualisation. Experience Power BI and DAX or similar data visualisation and ETL tools. Driving License Desirable: SSRS is desirable. PowerAutomate and PowerApps are desirable. Prior experience in or familiarity with house-building is very desirable If you are interested in this role and have the relevant experience and qualifications, please apply. For further details on the role, please contact me at In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 19, 2024
Full time
Job Title: Data Analyst Location: Flintshire (Hybrid) Salary: up to £45,000 Position Overview: Focusing intently on reporting, you'll collaborate closely with diverse stakeholders to extract invaluable insights from our company's data. Your responsibilities will be to provide the Chief Executive and other stakeholders with reports employing data visualisation tools, while also enhancing the existing reporting systems. Key Responsibilities: Data Analysis and Modeling: Employ ETL tools to scrutinise data sourced from a variety of outlets, encompassing SQL databases and Dynamics 365. Data Management: Collaborate with the team to devise optimal solutions for reports derived from a 'Single Source of the Truth'. Reporting & Data Visualisation: Utilize reporting and data visualization tools to craft visually captivating dashboards and reports. Legacy Reports Enhancement: Partner with business users to refine and enrich existing legacy reports. Projects: Collaborate with the Systems Manager on initiatives, including the development of new applications tailored to address business requirements Requirements: Proficiency in SQL for querying and manipulating data 2 -4 years experience in a similar role Advanced Excel, including modern functions, Power Query, and data visualisation. Experience Power BI and DAX or similar data visualisation and ETL tools. Driving License Desirable: SSRS is desirable. PowerAutomate and PowerApps are desirable. Prior experience in or familiarity with house-building is very desirable If you are interested in this role and have the relevant experience and qualifications, please apply. For further details on the role, please contact me at In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT/Data Assistant Location: Birmingham Hours: 40.75 hours, Monday-Friday (phone number removed) and alternate Saturdays (9-4) + 1 Sunday (10-1) per month Salary: Competitive Due to business growth a new and exciting opportunity has arisen for a IT/Data Assistant to work with our client, who are a leading wholesaler in the West Midlands, specialising in the distribution of Car Parts. Our client desire's a keen, enthusiastic individual with experience in IT, Systems and Data Analysis. This individual will have the opportunity to exhibit their technical knowledge for various IT requirements working alongside our Company Directors and IT Manager.7 The Role Specifically, this role will entail assisting in the data entry and maintenance of a bespoke software. Developing and updating the E-commerce aspect of the business. Being first and second-line support to Managers at various Branches for any IT/Software issues or queries. Data Analysis; with thousands of Parts/Part numbers, identifying trends to assist Company Buyers and Directors. Interpret and present large sets of Data via Excel and various Microsoft Platforms. Required Skills & Knowledge An understanding and generalist knowledge of IT/Computing/Hardware and Software Technicality. An understanding of troubleshooting and diagnostics from Hardware and Software perspectives. An understanding of SQL and Query building A good understanding of Data Input/Analysis Knowledge of Excel, including V-lookup, formulas, pivot tables An ability to foresee problems, and provide appropriate solutions An understanding of MS Access A positive attitude Punctual and reliable Benefits: Competitive Salary Access to flu and health vaccines Access to a range of high street discounts, personal support tools and health benefits Company Pensions Closing date 20th April 2024 To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future Hawk 3 Talent are operating as an employment agency on behalf of its client.
Apr 19, 2024
Full time
IT/Data Assistant Location: Birmingham Hours: 40.75 hours, Monday-Friday (phone number removed) and alternate Saturdays (9-4) + 1 Sunday (10-1) per month Salary: Competitive Due to business growth a new and exciting opportunity has arisen for a IT/Data Assistant to work with our client, who are a leading wholesaler in the West Midlands, specialising in the distribution of Car Parts. Our client desire's a keen, enthusiastic individual with experience in IT, Systems and Data Analysis. This individual will have the opportunity to exhibit their technical knowledge for various IT requirements working alongside our Company Directors and IT Manager.7 The Role Specifically, this role will entail assisting in the data entry and maintenance of a bespoke software. Developing and updating the E-commerce aspect of the business. Being first and second-line support to Managers at various Branches for any IT/Software issues or queries. Data Analysis; with thousands of Parts/Part numbers, identifying trends to assist Company Buyers and Directors. Interpret and present large sets of Data via Excel and various Microsoft Platforms. Required Skills & Knowledge An understanding and generalist knowledge of IT/Computing/Hardware and Software Technicality. An understanding of troubleshooting and diagnostics from Hardware and Software perspectives. An understanding of SQL and Query building A good understanding of Data Input/Analysis Knowledge of Excel, including V-lookup, formulas, pivot tables An ability to foresee problems, and provide appropriate solutions An understanding of MS Access A positive attitude Punctual and reliable Benefits: Competitive Salary Access to flu and health vaccines Access to a range of high street discounts, personal support tools and health benefits Company Pensions Closing date 20th April 2024 To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed). By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Hawk 3 Talent are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future Hawk 3 Talent are operating as an employment agency on behalf of its client.
General Description: The expectation is that the project team takes full ownership of a project at the point of commercial handover. Your main responsibilities will be to ensure allocated projects are executed safely, on time, to budget and meet customer expectations. Strong customer relationship management based on trust and accuracy, as well as clear communications with internal and external stakeholders are key to the success of this position. Duties: You will manage and deliver all projects to maximise value, on time delivery and client satisfaction advocating safe working practices at all times. You will manage all customer change requests, including securing variation orders. You will be expected to manage these projects proactively, to mitigate all risks and ensure profitability and customer expectations are met, as a minimum. You will work across the full value chain, from our clients to suppliers, to understand their working methods and requirements. This will enable us to manage interactions such as drawing approvals, witness testing, transportation, documentation, third party requirements and importantly changes to timetables and technical specifications. Specific Duties: Act as the point of contact between the client and the company, promoting a professional approach at all times. Recognise, present and negotiate variations with the customer using internal specialists as required. For example: Thermal Design Engineer, Mechanical Engineer etc. Develop a suitable contract programme and ensure that the contract activities are carried out to meet the programme requirements, tracking the status of specific activities. Responsible for the customer contact post order and all liaison internally to ensure right first time (RFT), on-time delivery (OTD) and costs are in line with project expectation. Job Description: Be the voice of the Customer within STT. You will be expected to lead customer query post order by involving internal stakeholders as required. Champion safe working practice and standards as a priority to successful project delivery Customer visits required as part of the Project Managers role. This will include, but not be limited to, managing customer complaints, supporting sales activities, inspection of special items from suppliers and face to face meetings with the customer. Lead the communication across all involved departments. Provide the bad as well as good news, advise customers of delays and additional costs as required and appropriate following co-ordination with the responsible salesperson and management. Where items do not correspond the Project Manager should lead resolution involving relevant stakeholders and, if necessary, the customer to resolve any differences from both a technical and commercial perspective. Check the costs once the above has been completed, ensuring all major items have been included. Confirm the main materials, inspection and certification are in accordance with the agreed scope of supply. Complete comprehensive contract reviews and report findings and recommendations. Fulfilment of Specification: At handover, the Project Manager must ensure the Commercial Department have completed all necessary data and that the programme is achievable. At every stage safety, Quality, OTD and costs are critical measures. These all need to be managed effectively to ensure customer expectations are met. Establish the contract budgets and ensure costs remain within budget. Key dates from the programme are to be proactively monitored, with responsible departments being chased to meet their commitments. The Project Manager must liaise internally with departments within the business and externally with customers for approvals and inspections if required with the focus being to meet all key milestone dates. The Project Manager will proactively escalate significant risks to the STT Exec Team at the earliest opportunity. Requirements: Minimum of a HNC/HND in a relevant Engineering subject Experience in a previous Project Management role within a manufacturing environment Excellent communication skills in order to build strong relationships and engage with various stakeholders including clients, suppliers and staff. High resilience and adaptability to deal constructively with conflicting priorities and setbacks. Commercially focussed, with an eye for detail. Strong analytical skills to develop, analyse and provide commentary on project plans and performance. High integrity. IT competence. Resources: Computers, relevant software and associated equipment. Inspection equipment as available. Training and development: The training and development needs of this position will be determined in consultation with the Lead Project Manager. Key results areas: Meeting OTD and project costs within the budget. Maintaining customer expectation, confidence and relationships
Apr 19, 2024
Full time
General Description: The expectation is that the project team takes full ownership of a project at the point of commercial handover. Your main responsibilities will be to ensure allocated projects are executed safely, on time, to budget and meet customer expectations. Strong customer relationship management based on trust and accuracy, as well as clear communications with internal and external stakeholders are key to the success of this position. Duties: You will manage and deliver all projects to maximise value, on time delivery and client satisfaction advocating safe working practices at all times. You will manage all customer change requests, including securing variation orders. You will be expected to manage these projects proactively, to mitigate all risks and ensure profitability and customer expectations are met, as a minimum. You will work across the full value chain, from our clients to suppliers, to understand their working methods and requirements. This will enable us to manage interactions such as drawing approvals, witness testing, transportation, documentation, third party requirements and importantly changes to timetables and technical specifications. Specific Duties: Act as the point of contact between the client and the company, promoting a professional approach at all times. Recognise, present and negotiate variations with the customer using internal specialists as required. For example: Thermal Design Engineer, Mechanical Engineer etc. Develop a suitable contract programme and ensure that the contract activities are carried out to meet the programme requirements, tracking the status of specific activities. Responsible for the customer contact post order and all liaison internally to ensure right first time (RFT), on-time delivery (OTD) and costs are in line with project expectation. Job Description: Be the voice of the Customer within STT. You will be expected to lead customer query post order by involving internal stakeholders as required. Champion safe working practice and standards as a priority to successful project delivery Customer visits required as part of the Project Managers role. This will include, but not be limited to, managing customer complaints, supporting sales activities, inspection of special items from suppliers and face to face meetings with the customer. Lead the communication across all involved departments. Provide the bad as well as good news, advise customers of delays and additional costs as required and appropriate following co-ordination with the responsible salesperson and management. Where items do not correspond the Project Manager should lead resolution involving relevant stakeholders and, if necessary, the customer to resolve any differences from both a technical and commercial perspective. Check the costs once the above has been completed, ensuring all major items have been included. Confirm the main materials, inspection and certification are in accordance with the agreed scope of supply. Complete comprehensive contract reviews and report findings and recommendations. Fulfilment of Specification: At handover, the Project Manager must ensure the Commercial Department have completed all necessary data and that the programme is achievable. At every stage safety, Quality, OTD and costs are critical measures. These all need to be managed effectively to ensure customer expectations are met. Establish the contract budgets and ensure costs remain within budget. Key dates from the programme are to be proactively monitored, with responsible departments being chased to meet their commitments. The Project Manager must liaise internally with departments within the business and externally with customers for approvals and inspections if required with the focus being to meet all key milestone dates. The Project Manager will proactively escalate significant risks to the STT Exec Team at the earliest opportunity. Requirements: Minimum of a HNC/HND in a relevant Engineering subject Experience in a previous Project Management role within a manufacturing environment Excellent communication skills in order to build strong relationships and engage with various stakeholders including clients, suppliers and staff. High resilience and adaptability to deal constructively with conflicting priorities and setbacks. Commercially focussed, with an eye for detail. Strong analytical skills to develop, analyse and provide commentary on project plans and performance. High integrity. IT competence. Resources: Computers, relevant software and associated equipment. Inspection equipment as available. Training and development: The training and development needs of this position will be determined in consultation with the Lead Project Manager. Key results areas: Meeting OTD and project costs within the budget. Maintaining customer expectation, confidence and relationships
Global Technology Solutions Ltd
Hampton, Cambridgeshire
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy
Apr 19, 2024
Contractor
Location - Hampton, Peterborough Pay - £14.84 per hour, after 3 months goes up to £15.44 Contract - 3 months Hours - 7.5 hours a day, between 07:00 and 20:30 - 2 weekends a month, get the days back in the week. Required skills: - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English to a professional level. - Being a great problem solver - thinking proactively in order to resolve incidents as quickly and smoothly as possible. - Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with Problem and Incident Management. - Contributing to team meetings. If you think you're suitable for the role, apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy