Company description: ClearCourse Job description: Are you looking for your next exciting PMO Analyst role, working with a fast-growing tech/software company and working within a dynamic team? ClearCourse are searching for a PMO Analyst who will work alongside our teams of Project Managers in our busy Project Management Office, which spans the entire Membership services division. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? You will join the busy Project Management Office and working alongside teams of Project Managers. You will be responsible for providing support of to the Head of Project Operations in managing the portfolio of projects from the perspective of the associated timelines, performance, and resourcing for all projects with the CCMS division. Encompassed within this is the continued upkeep of project systems, ensuring consistent standards and practices are applied and utilised with in the project delivery teams. You will work with the Head of Project operations and the Project Operations team to ensure solution delivered to customers are developed in accordance with standards and effort estimates. Desirable experience/charactersitics : Strong management skills Excellent organisation skills Strong knowledge of Agile and Waterfall project processes Level of technical competency (e.g. Power BI and Azure DevOps) Experience of Mavenlink or Kantata would be great Strong written and oral communicator Strong interpersonal skills Commercial experience and awareness Team player Good attention to detail Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
Apr 30, 2024
Full time
Company description: ClearCourse Job description: Are you looking for your next exciting PMO Analyst role, working with a fast-growing tech/software company and working within a dynamic team? ClearCourse are searching for a PMO Analyst who will work alongside our teams of Project Managers in our busy Project Management Office, which spans the entire Membership services division. Why work for us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension Hybrid-working model with 25 days annual leave + your birthday off Employee wellbeing perks - including Peppy Health, Perkbox, etc Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships What will this role consist of? You will join the busy Project Management Office and working alongside teams of Project Managers. You will be responsible for providing support of to the Head of Project Operations in managing the portfolio of projects from the perspective of the associated timelines, performance, and resourcing for all projects with the CCMS division. Encompassed within this is the continued upkeep of project systems, ensuring consistent standards and practices are applied and utilised with in the project delivery teams. You will work with the Head of Project operations and the Project Operations team to ensure solution delivered to customers are developed in accordance with standards and effort estimates. Desirable experience/charactersitics : Strong management skills Excellent organisation skills Strong knowledge of Agile and Waterfall project processes Level of technical competency (e.g. Power BI and Azure DevOps) Experience of Mavenlink or Kantata would be great Strong written and oral communicator Strong interpersonal skills Commercial experience and awareness Team player Good attention to detail Who are ClearCourse? ClearCourse is a disruptive tech company with one mission - to help our customers' businesses become even better As a business, we're growing (900+ employees in 5 years to be exact), currently providing more than 40 software and payments solutions to 20,000+ businesses. With ClearCourse Hubs, in London and Preston, and operations in various locations across the UK and overseas. We look forward to receiving your application.
Department of Work & Pensions
Newcastle Upon Tyne, Tyne And Wear
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to 78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over 15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
Apr 30, 2024
Full time
DWP. Digital with Purpose. Can you contribute to a culture of DevOps and support transition to DevOps as a best practice? Are you passionate about continuous improvement, automation and removing toil? Do you enjoy introducing new digital tools and methodologies through the software lifecycle? We're looking for outstanding Senior DevOps Engineers to develop, build and maintain our flagship service, Universal Credit and our Working Age Benefits. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff. DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year to support some of the most vulnerable people in our society. You'll join DWP Digital community that is driving a once-in-a-generation transformation of public services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. DevOps With Purpose. Our DevOps Engineers build our products and applications - with researchers, testers, architects, analysts and designers - as part of multi-functional agile delivery teams. What really excites us is problem-solving. We have a unique opportunity to deliver innovative technology that carries real value for millions of users. Our teams draw value from collaboration, actively seek input from colleagues and value ideas - from across disciplines, grades and job titles -over hierarchy. We are extending our already skilled and creative DevOps team. You will be a leader in our team, you will coach and mentor DevOps Engineers. You'll also be part of a supportive Engineering community of practice, with hundreds of engineering experts from across the UK united by passion and purpose. We'll give you the tools and time to build your capability, with coaching, mentoring, qualifications and formal learning, meet-ups or whatever else works for you. What skills, knowledge and experience will you need? Significant demonstrable experience of working in a DevOps environment - Continuous Integration & Deployment, Delivery methods and techniques, including agile. Experience of working and leading in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple stakeholders. Significant demonstrable experience of designing, implementing and supporting Unix/Linux based platforms and using developing solutions using scripting languages. Significant demonstrable experience of developing and supporting cloud-based applications in AWS. Significant demonstrable knowledge of implementing and maintaining CI/CD pipelines using tools such as Gitlab CI. Significant demonstratable experience in designing and implementing best practices using IaC tools such as Terraform, and monitoring tools such as Prometheus & Grafana. Details. Wages. Perks. You will join us in one of our brilliant digital hubs in Birmingham, Leeds, London, Manchester or Newcastle, whichever is most convenient for you. We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in a hub with the team. We offer competitive pay of up to 78,517. You will be eligible for a brilliant civil service pension with employer contributions worth over 15,000 per year . You will get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave. We also have a broad benefits package built around your work-life balance which includes: Flexible working, flexi hours and flexi days Family-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Working in an award-winning environment and culture Professional development, coaching, mentoring and career progression opportunities. Process. Stage 1: Application Stage 2: Pre Interview Exercise Stage 3: Interview We know how valuable your time is. We have a clear and succinct hiring process with only THREE STAGES . Click apply now and get started with the next step in your career at DWP Digital .
Do you have Business Analyst experience, and are you looking for a new opportunity in London? Our client is seeking a flexible, full-time Business Analyst, and the hybrid role comes with a salary of up to 50,000 p/a and excellent benefits. As a Business Analyst, you will support the development of new, business-critical systems, both internal and customer-facing. In your first few weeks in this Business Analyst role, you can expect to: Work with the business to define requirements Analyse data sources and outputs to contribute to logical and physical modelling and prepare detailed specifications Work with other Business Analysts to ensure best practice use of tools and techniques Manage and support testing Manage vendors to ensure they are delivering business value To apply for this Business Analyst role, your soft skills, expertise and experience should include: Experience within the publishing industry is required Business Analysis professional certification, e.g. BCS Business Analysis Practice; BCS Requirements Engineering; Certified Business Analysis Professional (CBAP) Ability to elicit and capture requirements, including chairing requirements workshops Experience capturing workflows, both written and in BPMN/UML format Experience in capturing, analysing and resolving data issues and translating these to IT changes for development Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 30, 2024
Full time
Do you have Business Analyst experience, and are you looking for a new opportunity in London? Our client is seeking a flexible, full-time Business Analyst, and the hybrid role comes with a salary of up to 50,000 p/a and excellent benefits. As a Business Analyst, you will support the development of new, business-critical systems, both internal and customer-facing. In your first few weeks in this Business Analyst role, you can expect to: Work with the business to define requirements Analyse data sources and outputs to contribute to logical and physical modelling and prepare detailed specifications Work with other Business Analysts to ensure best practice use of tools and techniques Manage and support testing Manage vendors to ensure they are delivering business value To apply for this Business Analyst role, your soft skills, expertise and experience should include: Experience within the publishing industry is required Business Analysis professional certification, e.g. BCS Business Analysis Practice; BCS Requirements Engineering; Certified Business Analysis Professional (CBAP) Ability to elicit and capture requirements, including chairing requirements workshops Experience capturing workflows, both written and in BPMN/UML format Experience in capturing, analysing and resolving data issues and translating these to IT changes for development Deerfoot IT Resources Ltd is one of the UK's leading IT Recruitment Agencies, trusted by many of the UK's leading employers. Established in 1997, we have over 25 years of experience as IT Recruitment Specialists. We will never send your CV anywhere without your authorisation and only after you have seen the complete details of this opportunity. Deerfoot is acting as an employment agency for permanent hires and an employment business for contingency hires. Each time Deerfoot sends a CV to a recruiting client, we donate 1 to The Born Free Foundation phone number removed . Deerfoot is also climate-positive in partnership with Ecologi. Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.
The IT Support Analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details 2nd line IT Support Analyst - Watford This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description 2nd line IT Support Analyst - Watford Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile 2nd line IT Support Analyst - Watford A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer 2nd line IT Support Analyst - Watford A competitive salary range of approximately 27,000 - 35,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
Apr 30, 2024
Full time
The IT Support Analyst will provide essential 2nd line support within the Technology department, focusing on ensuring the smooth running of computer systems. This role is ideal for a problem solver with a keen interest in IT, looking to make an impact in the Industrial/Manufacturing industry. Client Details 2nd line IT Support Analyst - Watford This company is a renowned leader in the Industrial/Manufacturing sector, employing over 500 individuals across the globe. With a commitment to innovation, they provide cutting-edge solutions that make a real difference in the industry. The firm is headquartered in North London, offering a vibrant and technologically advanced working environment. Description 2nd line IT Support Analyst - Watford Provide comprehensive 2nd line Deskside / Client side IT support to all team members across the company. Ensure the smooth running of all IT systems, including anti-virus software, print services and email provision. Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Offer technical support across the company (this may be in person or over the phone). Set up new users' accounts and profiles and deal with password issues. Test and evaluate new technology. Conduct electrical safety checks on computer equipment. Profile 2nd line IT Support Analyst - Watford A successful 2nd line IT Support Analyst should have: A degree in Computer Science, Information Technology or a related field. Previous Service/Help Desk experience MS Office Suite (to include up to Office 365), Internet, email (Outlook - Exchange), fault diagnosis, Active Directory. Competent in using an ITSM based ticketing system to find, update and prioritise and eventually close work assigned. Ability to methodically troubleshoot commonly used Hardware, software and applications across both Windows and Apple Macs as well as Android/iOS phones. Working knowledge of office automation products, databases and remote control. A strong understanding of Windows & Mac based computer systems, mobile devices and other tech products. Experience in installing and configuring Windows computer systems and applications. Ability to diagnose hardware/software faults and solve technical problems. Job Offer 2nd line IT Support Analyst - Watford A competitive salary range of approximately 27,000 - 35,000 per year. 25 days of holiday leave. An annual bonus reflective of company performance. Statutory pension provision. A supportive and innovative company culture. We're eager to welcome the right candidate to our team. If you believe you have the necessary skills and experience, we'd love for you to apply for the IT Support Analyst role.
Salary - Up to 38,000 with a total package up to 44,650 (bonus scheme, pension scheme) Location - Flexible location and hybrid working with some travel to our Cannock or London office When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking for a talented Solutions Analyst to join a large data and analytics function within a leading Environmental company. The Solutions Analyst will be surrounded by like-minded people who are all trying to achieve similar goals. As a business, we are making more and more decisions based on data and you can play a big part in helping us to achieve our growth objectives. This role reports into the Governance & Compliance Manager and will be developing and implementing effective governance frameworks and ensuring compliance with relevant regulations and internal policies specifically within the data and analytics domain. What we can offer you; 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential. What will you be doing? The Solutions Analyst will support the Governance & Compliance Manager with stakeholder activities for the solutions we are providing. Understand the data platform architecture and how any solutions that are built align. Establishing and enforcing data governance standards and best practices across domains, promoting data governance awareness and fostering a culture of data-driven decision-making. Developing and implementing data processes and practices, including data lineage tracking, data quality management, metadata management, data issue resolution etc. Documentation for projects that are delivered as well as build on our governance and best practice frameworks for new solutions that are deployed. What are we looking for? Strong knowledge and understanding of data governance principles, concepts, and best practices within a federated data governance model. Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders. High problem-solving ability and a forward-thinking approach to projects, with a keen eye for detail. SQL/Python coding experience or in a similar field. Knowledge of metadata management tools such as Collibra or Atlan is advantageous. Knowledge of Data Quality Tools such as Great Expectations or Soda is advantageous. What's Next: Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Apr 30, 2024
Full time
Salary - Up to 38,000 with a total package up to 44,650 (bonus scheme, pension scheme) Location - Flexible location and hybrid working with some travel to our Cannock or London office When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. We are currently looking for a talented Solutions Analyst to join a large data and analytics function within a leading Environmental company. The Solutions Analyst will be surrounded by like-minded people who are all trying to achieve similar goals. As a business, we are making more and more decisions based on data and you can play a big part in helping us to achieve our growth objectives. This role reports into the Governance & Compliance Manager and will be developing and implementing effective governance frameworks and ensuring compliance with relevant regulations and internal policies specifically within the data and analytics domain. What we can offer you; 25 days of annual leave. Access to our company pension scheme. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. One paid days leave every year to volunteer and support your community. Ongoing training and development opportunities, allowing you to reach your full potential. What will you be doing? The Solutions Analyst will support the Governance & Compliance Manager with stakeholder activities for the solutions we are providing. Understand the data platform architecture and how any solutions that are built align. Establishing and enforcing data governance standards and best practices across domains, promoting data governance awareness and fostering a culture of data-driven decision-making. Developing and implementing data processes and practices, including data lineage tracking, data quality management, metadata management, data issue resolution etc. Documentation for projects that are delivered as well as build on our governance and best practice frameworks for new solutions that are deployed. What are we looking for? Strong knowledge and understanding of data governance principles, concepts, and best practices within a federated data governance model. Excellent communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders. High problem-solving ability and a forward-thinking approach to projects, with a keen eye for detail. SQL/Python coding experience or in a similar field. Knowledge of metadata management tools such as Collibra or Atlan is advantageous. Knowledge of Data Quality Tools such as Great Expectations or Soda is advantageous. What's Next: Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
APPLICATIONS ANALYST / LONDON / HYBRID / UP TO £78,000 PLUS BENEFITS Fantastic new opportunity for an experienced Applications Analyst to join an innovative, growing international organisation. Highly competitive pay and extensive benefits package, plus hybrid working options. WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. What's on Offer? Highly competitive salary £68,000 - £78,000 (dependent on experience) Annual company bonus 37.5 hour week- Monday to Friday, no evening or weekends Hybrid working (1-2 days per week in Central London office) Industry Leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Design, configure and administer WEX's global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules and VisualForce pages. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting. Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality. Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support. Handle ticket requests through a queue an be able to prioritize what you're working on to minimize escalations Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis. Implement and integrate third-party products / applications on the Salesforce platform. Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Experience you'll bring: Solid understanding of the Salesforce best practice Confident with end user interactions such workshops and presenting builds Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Implement and integrate third-party products / applications on the Salesforce platform What's next? If you believe Salesforce knowledge and passion to take on this exciting new Applications Analyst position, we would love to hear from you. APPLY NOW for immediate consideration Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
Apr 29, 2024
Full time
APPLICATIONS ANALYST / LONDON / HYBRID / UP TO £78,000 PLUS BENEFITS Fantastic new opportunity for an experienced Applications Analyst to join an innovative, growing international organisation. Highly competitive pay and extensive benefits package, plus hybrid working options. WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share the same passion for continuous innovation and client service. As we continue to expand our Salesforce footprint, we are now looking for a talented Applications Analyst to join us. The successful Applications Analyst will support the WEX International Business Payments salesforce rollout, working closely with internal stakeholders and our strategic partner. This role will have the opportunity to make a huge impact on the underlying business process, as well as being exposed to new and challenging salesforce capabilities. What's on Offer? Highly competitive salary £68,000 - £78,000 (dependent on experience) Annual company bonus 37.5 hour week- Monday to Friday, no evening or weekends Hybrid working (1-2 days per week in Central London office) Industry Leading pension scheme 25 days holiday plus bank holidays - with the opportunity to purchase additional holidays Life assurance Income protection Discounts & perks platform Employee wellbeing Key Responsibilities of the Applications Analyst: Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Design, configure and administer WEX's global Salesforce org leveraging core Salesforce technologies such as lightning components, Apex, Flow, custom objects, workflow rules, sharing rules, custom fields, validation rules and VisualForce pages. Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting. Work with the development team to implement new user functionality and with business partners to implement point-and-click functionality. Provide support to Salesforce users across WEX and act as the primary point of contact for end-user support. Handle ticket requests through a queue an be able to prioritize what you're working on to minimize escalations Create and administer training to existing or new users/groups and provide one to one training to end users on an on-going basis. Implement and integrate third-party products / applications on the Salesforce platform. Work with Salesforce support to troubleshoot issues and maintain smooth operation and performance of the platform. Create new reporting capabilities and respond to ad hoc reporting requests as needed. Experience you'll bring: Solid understanding of the Salesforce best practice Confident with end user interactions such workshops and presenting builds Perform Salesforce configuration and maintenance for capabilities on, but not limited to, Sales Cloud, Service Cloud, Marketing Cloud, Communities and multiple third-party apps. Implement and integrate third-party products / applications on the Salesforce platform What's next? If you believe Salesforce knowledge and passion to take on this exciting new Applications Analyst position, we would love to hear from you. APPLY NOW for immediate consideration Due to the volume of applications received, unfortunately it is not possible to respond to each one individually, applicants that are shortlisted will be contacted within one week of application.
Junior Cyber Security Analyst. Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. An exceptional career opportunity is available to work for a nationally recognised museum. The museum has recently invested significantly in advanced systems to detect, prevent and resolve emerging cyber threats. Additionally, the museum must comply with various regulatory frameworks and legislation such as PCI-DSS, GDPR, CAA and Cyber Essentials. The maintenance of these security systems requires dedicated security team resources. This vacancy is a fantastic opportunity for a junior-level cybersecurity enthusiast with practical blue team knowledge/experience to develop more cyber awareness and understanding. Junior Cyber Security Analyst Key Skills: We are eager to connect with aspiring Junior Cyber Security Analysts, Cyber Security Interns, Entry-Level Cyber Security Engineers, Junior IT Security Engineers, and other early-career professionals focusing on cyber and IT security. To excel in this position, you must possess many of the following: - A good understanding of Cyber and IT Security concepts and practices. - Some experience performing Antivirus audits and checks. - Good knowledge or practical experience of blue team activities, including daily monitoring and reporting cyber threats, hazards, or risks. - The ability to patch devices, systems, or networks against vulnerabilities. - Knowledge or experience of one or more of the following: Cyber Essentials, Darktrace, Qualys. - Experience working with any endpoint security tool or software, such as MS Defender, Sophos, ESET, Trellix, Symantec, etc. - Have excellent English communication skills (written and verbal). All applicants must reside in the UK and have the right to work. About the Junior Cyber Security Analyst position: You will be a member of the IT Security Team. You will track and report daily cyber threats, hazards, risks, controls, mitigations, and measures to safeguard our client's systems and personnel. You will proactively monitor all output from the various security systems to ensure minimal downtime, and the business will always be protected from cyber threats. You will ensure that all websites, services, servers, and employee devices have installed adequate vulnerability patches. Responsibilities include: - Harnessing the cutting-edge capabilities of Darktrace to detect, prevent, and monitor cyber threats in real-time. - Finding systemic cyber vulnerabilities to make sure security is preserved. - To oversee the patching of critical systems and infrastructure across the entire company, including those platforms maintained by third-party suppliers, in accordance with Cyber Essentials, and to make sure that all devices covered by the programme comply with the standard. - Investigating and researching attack methods to create defences against emerging threats. - Support and adhere to the IT Security Incident Response process as needed. - Assistance with cyber security risk assessments, yearly audits, and ongoing improvement of incident management. Salary and Benefits: Salary: To £30-38,000 Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. Holiday: 25 days + Bank Holidays. Rising to 30 days after five years. Museum benefits: - 20% discount in all on-site shops - 25% discount in museum cafes - Free entry to a large number of other museums and galleries. - Enhanced maternity and paternity: Yes Other benefits: - Access to Childcare vouchers. - Access to in-house training programmes and development. For more information on this Junior Cyber Security Analyst position, please get in touch with us to discuss. Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work.
Apr 29, 2024
Full time
Junior Cyber Security Analyst. Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. An exceptional career opportunity is available to work for a nationally recognised museum. The museum has recently invested significantly in advanced systems to detect, prevent and resolve emerging cyber threats. Additionally, the museum must comply with various regulatory frameworks and legislation such as PCI-DSS, GDPR, CAA and Cyber Essentials. The maintenance of these security systems requires dedicated security team resources. This vacancy is a fantastic opportunity for a junior-level cybersecurity enthusiast with practical blue team knowledge/experience to develop more cyber awareness and understanding. Junior Cyber Security Analyst Key Skills: We are eager to connect with aspiring Junior Cyber Security Analysts, Cyber Security Interns, Entry-Level Cyber Security Engineers, Junior IT Security Engineers, and other early-career professionals focusing on cyber and IT security. To excel in this position, you must possess many of the following: - A good understanding of Cyber and IT Security concepts and practices. - Some experience performing Antivirus audits and checks. - Good knowledge or practical experience of blue team activities, including daily monitoring and reporting cyber threats, hazards, or risks. - The ability to patch devices, systems, or networks against vulnerabilities. - Knowledge or experience of one or more of the following: Cyber Essentials, Darktrace, Qualys. - Experience working with any endpoint security tool or software, such as MS Defender, Sophos, ESET, Trellix, Symantec, etc. - Have excellent English communication skills (written and verbal). All applicants must reside in the UK and have the right to work. About the Junior Cyber Security Analyst position: You will be a member of the IT Security Team. You will track and report daily cyber threats, hazards, risks, controls, mitigations, and measures to safeguard our client's systems and personnel. You will proactively monitor all output from the various security systems to ensure minimal downtime, and the business will always be protected from cyber threats. You will ensure that all websites, services, servers, and employee devices have installed adequate vulnerability patches. Responsibilities include: - Harnessing the cutting-edge capabilities of Darktrace to detect, prevent, and monitor cyber threats in real-time. - Finding systemic cyber vulnerabilities to make sure security is preserved. - To oversee the patching of critical systems and infrastructure across the entire company, including those platforms maintained by third-party suppliers, in accordance with Cyber Essentials, and to make sure that all devices covered by the programme comply with the standard. - Investigating and researching attack methods to create defences against emerging threats. - Support and adhere to the IT Security Incident Response process as needed. - Assistance with cyber security risk assessments, yearly audits, and ongoing improvement of incident management. Salary and Benefits: Salary: To £30-38,000 Location: London. On-premises. Office Based: Four days a week. Remote Working: One day a week. Holiday: 25 days + Bank Holidays. Rising to 30 days after five years. Museum benefits: - 20% discount in all on-site shops - 25% discount in museum cafes - Free entry to a large number of other museums and galleries. - Enhanced maternity and paternity: Yes Other benefits: - Access to Childcare vouchers. - Access to in-house training programmes and development. For more information on this Junior Cyber Security Analyst position, please get in touch with us to discuss. Our client welcomes everyone. They celebrate difference and encourage everyone to join and be themselves at work.
Senior Solution Architect page is loaded Senior Solution Architect Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Our global teams took on the challenge to make a difference in the way the global financial markets operate. Do you have a passion for technology. Do you want to make a difference, delivering software used by some of the biggest companies in the world. Do you love working with others in a dynamic agile environment? Role Profile LSEG in London is searching for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self-starter who will be an integral part of an empowered agile team working on our ongoing transformational programs centred around Digital and Marketing Platforms We are looking for someone with many years working in digital and marketing technologies as an Architect, especially Content Management systems (AEM, Drupal, WordPress), Adobe Marketing Cloud, Adobe Experience Platform and other key Marketing Technologies. We will be especially interested in architects with experience running Content Management Systems for multiple brands and handling multi-million visitors per month. Key Responsibilities Partner with Business Stakeholders, Product Owners, Business Analysts to understand functional and non-functional requirements and interact with other cross-functional teams. Provide strategic guidance and direction to internal teams for improving their digital marketing effectiveness Contribute to Customer's digital marketing strategies based on industry best practices Ensure team members working in the domain understand and adhere to the architecture principles, policies, and standards to produce function-specific reference architectures and solutions. Manage relationships with members of Corporate Technology leadership to influence the adoption of Enterprise Architecture frameworks, standards and policies Improve relationships with vendors, regulators and industry bodies to seek and adopt industry standard methodologies in enterprise architecture and technology strategy Act as trusted advisor and leader across the wider LSEG Technology. To be the lead architect to work with other architects to define the end-to-end solution & design covering all involved systems, data, integration, security Manage the quality and work throughput of a team of architects across the Corporate technology domain to define and deliver end to end architecture solutions aligned to the strategy and roadmaps Ensure all solutions follow Corporate Technology and enterprise solution standards, align with the overall roadmap, have good quality documentation, and follow all relevant governance steps Drive and establish Centre of Excellence (CoE) for key strategic platforms in the domain, e.g. Adobe. Help project team to size & estimate project implementation and identify resources and abilities needed for delivery of solution. Skills & Experience: Detailed knowledge on Enterprise Architecture, Technology Strategy, Cloud and Security Detailed knowledge of operational, delivery management (including experience in a variety of delivery methodologies), business development and strategy and organisational transformation programmes Experienced in architecting, delivering and supporting of following: Adobe Experience Manager (AEM) Adobe Analytics Adobe Target Adobe Audience Manager Dynamic Media and Search&Promote Adobe Experience Platform & CDP (Customer Data Platform) Drupal Cloud platforms like AWS and Azure Expertise and understanding in the following languages and technologies: HTML, HTML5, Java Script, XML, Java, WCM, ReactJS, AngularJS, headless CMS, services-based architecture, REST, Web analytics, content targeting Expertise and understanding of end-to-end DevOps tools and processes Knowledge of current digital marketing trends and best practices on topics such as personalisation, cross channel marketing, mobile, data-driven optimisation of experiences On-premise to Cloud migration projects Integration projects as a result of corporate acquisitions & mergers Onboarding SaaS solutions System integrations at application, data and network architecture domains Appreciation of InfoSec practices as applied in a regulated environment Deep technical acumen Personal skills and capabilities Superb communication skills with the ability to build relationships and influence stakeholders. Exhibit good interpersonal and team-building skills to promote a positive and collaborative work environment. Ability to influence across multiple functions (technical and non-technical) Ability to work well under pressure and tight deadlines To quickly build up a working knowledge of applications by working with others and reading up on new applications A continuous desire and willingness to learn and develop your current knowledge and skillset. Many projects will involve applications unfamiliar to the role holder. Diversity & Inclusion People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY? About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our organisation Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more
Apr 27, 2024
Full time
Senior Solution Architect page is loaded Senior Solution Architect Apply locations London, United Kingdom time type Full time posted on Posted Yesterday job requisition id R Our global teams took on the challenge to make a difference in the way the global financial markets operate. Do you have a passion for technology. Do you want to make a difference, delivering software used by some of the biggest companies in the world. Do you love working with others in a dynamic agile environment? Role Profile LSEG in London is searching for enthusiastic, passionate technologists to join our growing team as we strive to deliver excellence to our customers. You're a self-starter who will be an integral part of an empowered agile team working on our ongoing transformational programs centred around Digital and Marketing Platforms We are looking for someone with many years working in digital and marketing technologies as an Architect, especially Content Management systems (AEM, Drupal, WordPress), Adobe Marketing Cloud, Adobe Experience Platform and other key Marketing Technologies. We will be especially interested in architects with experience running Content Management Systems for multiple brands and handling multi-million visitors per month. Key Responsibilities Partner with Business Stakeholders, Product Owners, Business Analysts to understand functional and non-functional requirements and interact with other cross-functional teams. Provide strategic guidance and direction to internal teams for improving their digital marketing effectiveness Contribute to Customer's digital marketing strategies based on industry best practices Ensure team members working in the domain understand and adhere to the architecture principles, policies, and standards to produce function-specific reference architectures and solutions. Manage relationships with members of Corporate Technology leadership to influence the adoption of Enterprise Architecture frameworks, standards and policies Improve relationships with vendors, regulators and industry bodies to seek and adopt industry standard methodologies in enterprise architecture and technology strategy Act as trusted advisor and leader across the wider LSEG Technology. To be the lead architect to work with other architects to define the end-to-end solution & design covering all involved systems, data, integration, security Manage the quality and work throughput of a team of architects across the Corporate technology domain to define and deliver end to end architecture solutions aligned to the strategy and roadmaps Ensure all solutions follow Corporate Technology and enterprise solution standards, align with the overall roadmap, have good quality documentation, and follow all relevant governance steps Drive and establish Centre of Excellence (CoE) for key strategic platforms in the domain, e.g. Adobe. Help project team to size & estimate project implementation and identify resources and abilities needed for delivery of solution. Skills & Experience: Detailed knowledge on Enterprise Architecture, Technology Strategy, Cloud and Security Detailed knowledge of operational, delivery management (including experience in a variety of delivery methodologies), business development and strategy and organisational transformation programmes Experienced in architecting, delivering and supporting of following: Adobe Experience Manager (AEM) Adobe Analytics Adobe Target Adobe Audience Manager Dynamic Media and Search&Promote Adobe Experience Platform & CDP (Customer Data Platform) Drupal Cloud platforms like AWS and Azure Expertise and understanding in the following languages and technologies: HTML, HTML5, Java Script, XML, Java, WCM, ReactJS, AngularJS, headless CMS, services-based architecture, REST, Web analytics, content targeting Expertise and understanding of end-to-end DevOps tools and processes Knowledge of current digital marketing trends and best practices on topics such as personalisation, cross channel marketing, mobile, data-driven optimisation of experiences On-premise to Cloud migration projects Integration projects as a result of corporate acquisitions & mergers Onboarding SaaS solutions System integrations at application, data and network architecture domains Appreciation of InfoSec practices as applied in a regulated environment Deep technical acumen Personal skills and capabilities Superb communication skills with the ability to build relationships and influence stakeholders. Exhibit good interpersonal and team-building skills to promote a positive and collaborative work environment. Ability to influence across multiple functions (technical and non-technical) Ability to work well under pressure and tight deadlines To quickly build up a working knowledge of applications by working with others and reading up on new applications A continuous desire and willingness to learn and develop your current knowledge and skillset. Many projects will involve applications unfamiliar to the role holder. Diversity & Inclusion People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture. We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile, so we meet the needs of our teams and customers. We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. HOW TO APPLY? About Us LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our organisation Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions Where we work LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more
Company description: About ClearCourse Join a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services. Across our portfolio of software platforms, we're creating an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe. Working better together is central to everything we do, each time we add a new business we're adding new ideas and innovation. Job description: .Net Web Developer Type: Perm Hours: Full Time Location: London/Bristol (Hybrid or Remote) Are you an experienced Umbraco C# .NET Web Developer looking to join a close-knit, growing, and skilled team? If you have a proven track record in developing innovative software solutions using the Umbraco with .NET framework and Azure Services, then this could be the perfect opportunity for you. About ClearCourse Join a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services. Across our portfolio of software platforms, we're creating an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston. These market-leading software businesses form our five verticals; with our integrated payments platform, ClearAccept intrinsic to the entire organisation. Working better together is central to everything we do, each time we add a new business we're adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions. Job Overview The .NET Developer role is responsible for the delivery for all assigned user stories from estimation through code, bug fixing and documentation while achieving target delivery for the Sprint and or other measure of throughput as per the project methodology. The .NET Developer works within a delivery team, typically including a mix of Developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters (client-facing Project Manager). The role is responsible for creation and estimate tasks, writing of quality code to agreed standards defined Principal Solution Architecture team. This role has a strong delivery component and is responsible for delivery of software in agile Sprints, The .NET Developer should take ownership of their User Stories as well as perform code reviews for others, taking care to think about performance, security and maintainability. Your responsibilities will include, but not be limited to: Contribute to the development of project plans, timelines, and estimates Collaborate with our team to design, develop, and test solutions that are scalable and maintainable Plan tasks for User Stories and estimate in hours Develop, maintain, and troubleshoot websites and web applications using Umbraco and Azure Services Work with the Senior Developer and other developers to ensure that the website is functioning properly and meets the client's needs Write clean, efficient and well-documented, secure code with unit tests. Participate in code reviews to ensure that code is of a high quality and adheres to company standards Collaborate with designers, developers, and project managers to deliver high-quality solutions Implement and maintain automated builds and deployments Monitor and troubleshoot Azure-based systems Delivery on your estimates Desireable attributes and experience: 3 years of experience in software development Strong experience with C#, .NET Experience with HTML, CSS, JavaScript and JavaScript Frameworks such as Angular, React or Vue.js 2 years commercial experience with Umbraco CMS preferably certification Understanding of Azure cloud platform and its services (e.g. Azure App Service, Azure SQL, Azure Functions, Azure Blob Storage, Azure CDN, and Azure Search) Integrating with external systems is beneficial for example with REST API's or other technologies required as per the project ClearCourse Employee Benefits Life Assurance and private medical cover with cash plan Group Income Protection and enhanced Company Pension Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Hybrid-working model with 25 days annual leave 24/7 employee assistance programme including Peppy Health App Bike to Work Scheme Generous Recruitment referral scheme Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers Are you ready to take your next step or know someone who is? Apply to ClearCourse today!
Apr 26, 2024
Full time
Company description: About ClearCourse Join a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services. Across our portfolio of software platforms, we're creating an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe. Working better together is central to everything we do, each time we add a new business we're adding new ideas and innovation. Job description: .Net Web Developer Type: Perm Hours: Full Time Location: London/Bristol (Hybrid or Remote) Are you an experienced Umbraco C# .NET Web Developer looking to join a close-knit, growing, and skilled team? If you have a proven track record in developing innovative software solutions using the Umbraco with .NET framework and Azure Services, then this could be the perfect opportunity for you. About ClearCourse Join a rapidly growing collaborative of disruptive technology companies working together to build a great software and payments business, with exceptional people and the best products and services. Across our portfolio of software platforms, we're creating an environment where talented entrepreneurs and businesses flourish. Our team is over 900 people strong and supports over 20,000 customers across the globe. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in London and Preston. These market-leading software businesses form our five verticals; with our integrated payments platform, ClearAccept intrinsic to the entire organisation. Working better together is central to everything we do, each time we add a new business we're adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions. Job Overview The .NET Developer role is responsible for the delivery for all assigned user stories from estimation through code, bug fixing and documentation while achieving target delivery for the Sprint and or other measure of throughput as per the project methodology. The .NET Developer works within a delivery team, typically including a mix of Developers, Solution Architects, QA Engineers, Business Analysts, Functional Consultants and Scrum Masters (client-facing Project Manager). The role is responsible for creation and estimate tasks, writing of quality code to agreed standards defined Principal Solution Architecture team. This role has a strong delivery component and is responsible for delivery of software in agile Sprints, The .NET Developer should take ownership of their User Stories as well as perform code reviews for others, taking care to think about performance, security and maintainability. Your responsibilities will include, but not be limited to: Contribute to the development of project plans, timelines, and estimates Collaborate with our team to design, develop, and test solutions that are scalable and maintainable Plan tasks for User Stories and estimate in hours Develop, maintain, and troubleshoot websites and web applications using Umbraco and Azure Services Work with the Senior Developer and other developers to ensure that the website is functioning properly and meets the client's needs Write clean, efficient and well-documented, secure code with unit tests. Participate in code reviews to ensure that code is of a high quality and adheres to company standards Collaborate with designers, developers, and project managers to deliver high-quality solutions Implement and maintain automated builds and deployments Monitor and troubleshoot Azure-based systems Delivery on your estimates Desireable attributes and experience: 3 years of experience in software development Strong experience with C#, .NET Experience with HTML, CSS, JavaScript and JavaScript Frameworks such as Angular, React or Vue.js 2 years commercial experience with Umbraco CMS preferably certification Understanding of Azure cloud platform and its services (e.g. Azure App Service, Azure SQL, Azure Functions, Azure Blob Storage, Azure CDN, and Azure Search) Integrating with external systems is beneficial for example with REST API's or other technologies required as per the project ClearCourse Employee Benefits Life Assurance and private medical cover with cash plan Group Income Protection and enhanced Company Pension Enhanced maternity, paternity and adoption pay Generous training budgets and reimbursement for professional memberships Hybrid-working model with 25 days annual leave 24/7 employee assistance programme including Peppy Health App Bike to Work Scheme Generous Recruitment referral scheme Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers Are you ready to take your next step or know someone who is? Apply to ClearCourse today!
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Are you looking for a Security role within a dynamic, innovative financial technology organisation? If so, we are recruiting for a Cyber Operations Engineer to join our IT Department! Working alongside the Cyber Operations Lead you will help to design, develop, and mature the company's cybersecurity capability, including the selection, implementation, and management of security tools/technologies, focused on detection, prevention, and analysis of security threats. This role offers a great opportunity to help define and shape the security function within a collaborative IT department, ensuring the protection of customer assets. Responsibilities include: Work with technology and business teams to deliver security processes, technologies and controls, acting as the authority on security related queries. Define, design, implement, and maintain security solutions appropriate to the business' needs. Support the definition, execution and continuous improvement of key cybersecurity processes including vulnerability & patch management, security incident response, security monitoring, endpoint security, identity and access management, network security, and cryptography. Assist with developing and maintaining security policies, processes and incident response management plans and playbooks. Prepare and document standard operating procedures and protocols. Provide expertise on security requirements into core technology processes like asset management, change management, third-party management, technology development & acquisition, configuration management, etc. Contribute as a team member in projects and change initiatives aimed at increasing enterprise security capabilities e.g., identity and access management, log aggregation, etc. Required experience: Minimum of 3 years' experience in a Security/Cyber Engineer/Analyst, role focusing on designing and implementing security solutions and managing security infrastructure. Previous experience working within a financial services environment and a working understanding of relevant regulations. Experience and in-depth technical knowledge of deploying, maintaining, and configuring a wide range of security technologies within a large and complex environment (anti-malware/EDR, SIEM solutions, vulnerability scanners, patch management, CASB, DLP, penetration testing tools, etc.) Knowledge of TCP/IP and related network protocols: knowledge of standard network protocols like TCP, ARP, ICMP, DHCP, DNS, HTTP, SNMP, VPN etc., and accompanying protocol/packet analysis/manipulation tools. Understanding of key operating systems and network appliances and the ability to assess their security posture based on their configuration/deployment. Experience of working effectively with a variety of stakeholders from different technology and business teams. Strong verbal and written communication skills. Desirable experience: Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or Certified Information Security Manager (CISM). Strong knowledge of Operating System security and system hardening concepts such as CIS Benchmarks. Experience in working with information security frameworks and regulatory requirements including ISO27001, NIST, PCI DSS, GDPR, Cyber Essentials. Experience of general IT Audit processes and conducting risk assessments. You will be a proactive self - starter with strong communication skills and comfortable interacting with stakeholders at all levels. You will have the ability to tailor your approach and translate requirements to non-technical members of staff. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us Transact is the leading independent investment wrap platform in the UK. Established in 2000, we have over £54.9 billion of funds under direction (as at Sept 2023) on behalf of over 7,600 advisers and 230,000 investor clients. Our service includes an online platform, owned and built by us, and dedicated regional adviser support to help bring clients' assets and investments together in a smarter, more tax efficient way. We offer access to a wide range of tax wrappers (including ISAs, pensions and life insurance investment bonds) and funds which advisers use to build client investment portfolios. Portfolio valuations, purchases and sales are all supported via Transact Online which is available 24/7. Transact's parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index. Equal Opportunities We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Apr 25, 2024
Full time
Are you looking for a Security role within a dynamic, innovative financial technology organisation? If so, we are recruiting for a Cyber Operations Engineer to join our IT Department! Working alongside the Cyber Operations Lead you will help to design, develop, and mature the company's cybersecurity capability, including the selection, implementation, and management of security tools/technologies, focused on detection, prevention, and analysis of security threats. This role offers a great opportunity to help define and shape the security function within a collaborative IT department, ensuring the protection of customer assets. Responsibilities include: Work with technology and business teams to deliver security processes, technologies and controls, acting as the authority on security related queries. Define, design, implement, and maintain security solutions appropriate to the business' needs. Support the definition, execution and continuous improvement of key cybersecurity processes including vulnerability & patch management, security incident response, security monitoring, endpoint security, identity and access management, network security, and cryptography. Assist with developing and maintaining security policies, processes and incident response management plans and playbooks. Prepare and document standard operating procedures and protocols. Provide expertise on security requirements into core technology processes like asset management, change management, third-party management, technology development & acquisition, configuration management, etc. Contribute as a team member in projects and change initiatives aimed at increasing enterprise security capabilities e.g., identity and access management, log aggregation, etc. Required experience: Minimum of 3 years' experience in a Security/Cyber Engineer/Analyst, role focusing on designing and implementing security solutions and managing security infrastructure. Previous experience working within a financial services environment and a working understanding of relevant regulations. Experience and in-depth technical knowledge of deploying, maintaining, and configuring a wide range of security technologies within a large and complex environment (anti-malware/EDR, SIEM solutions, vulnerability scanners, patch management, CASB, DLP, penetration testing tools, etc.) Knowledge of TCP/IP and related network protocols: knowledge of standard network protocols like TCP, ARP, ICMP, DHCP, DNS, HTTP, SNMP, VPN etc., and accompanying protocol/packet analysis/manipulation tools. Understanding of key operating systems and network appliances and the ability to assess their security posture based on their configuration/deployment. Experience of working effectively with a variety of stakeholders from different technology and business teams. Strong verbal and written communication skills. Desirable experience: Professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), or Certified Information Security Manager (CISM). Strong knowledge of Operating System security and system hardening concepts such as CIS Benchmarks. Experience in working with information security frameworks and regulatory requirements including ISO27001, NIST, PCI DSS, GDPR, Cyber Essentials. Experience of general IT Audit processes and conducting risk assessments. You will be a proactive self - starter with strong communication skills and comfortable interacting with stakeholders at all levels. You will have the ability to tailor your approach and translate requirements to non-technical members of staff. We offer a competitive remuneration package, including company discretionary bonus, excellent pension contributions, an attractive staff share scheme, BUPA health insurance, buying and selling of annual leave and sponsorship of relevant professional qualifications. The role is based in our central London office, working a minimum of two days a week in the office and three days a week from home. About Us Transact is the leading independent investment wrap platform in the UK. Established in 2000, we have over £54.9 billion of funds under direction (as at Sept 2023) on behalf of over 7,600 advisers and 230,000 investor clients. Our service includes an online platform, owned and built by us, and dedicated regional adviser support to help bring clients' assets and investments together in a smarter, more tax efficient way. We offer access to a wide range of tax wrappers (including ISAs, pensions and life insurance investment bonds) and funds which advisers use to build client investment portfolios. Portfolio valuations, purchases and sales are all supported via Transact Online which is available 24/7. Transact's parent company, IntegraFin Holdings plc, is listed on the London Stock Exchange and is a constituent of the FTSE 250 index. Equal Opportunities We provide a diverse and inclusive workplace and ensure that all of our staff respect and understand individual differences. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Finance Analyst required for London university Financial Planning & Analysis Budget setting & re-forecasting Hybrid 45,000 WeDoData have partnered with a longstanding client based in Central London who are looking for a Finance Analyst on a full time, permanent basis, starting ASAP. My client is a small but high performing university who are going through an exciting period of growth and who have the backing and support of a tier 1 top university in the US. This is a brand new role in the team which will report to the Senior Business Finance Analyst. You will be heavily involved in supporting budget holders with the delivery of budgets and forecasts. all of which is a crucial part of maintaining and improving the financial stability of the organisation. Experience of financial planning and analysis (Advanced Excel) will be required and prior use of a financial management solution specifically for budgeting (Profix, Workday etc) will be an advantage. You'll also need awesome people skills as building trusting and credible business partnerships where you will be best placed to provide solutions and to positively influence decision making, will be key. In return my client can offer a salary of 45,000 plus hybrid working arrangement, 25 days holiday, pension schemes, season ticket loan and private healthcare (optional). Unfortunately my client are unable to offer Sponsorship. For more information and an opportunity to discuss this directly with a representative from the University please contact Jay at WeDoData or apply as soon as possible. If this role isn't quite right for you, please feel free to forward onto any one you feel might be better suited. WeDoData (Bristol) Ltd acts as an employment business for temporary positions and an employment agency for permanent positions
Apr 24, 2024
Full time
Finance Analyst required for London university Financial Planning & Analysis Budget setting & re-forecasting Hybrid 45,000 WeDoData have partnered with a longstanding client based in Central London who are looking for a Finance Analyst on a full time, permanent basis, starting ASAP. My client is a small but high performing university who are going through an exciting period of growth and who have the backing and support of a tier 1 top university in the US. This is a brand new role in the team which will report to the Senior Business Finance Analyst. You will be heavily involved in supporting budget holders with the delivery of budgets and forecasts. all of which is a crucial part of maintaining and improving the financial stability of the organisation. Experience of financial planning and analysis (Advanced Excel) will be required and prior use of a financial management solution specifically for budgeting (Profix, Workday etc) will be an advantage. You'll also need awesome people skills as building trusting and credible business partnerships where you will be best placed to provide solutions and to positively influence decision making, will be key. In return my client can offer a salary of 45,000 plus hybrid working arrangement, 25 days holiday, pension schemes, season ticket loan and private healthcare (optional). Unfortunately my client are unable to offer Sponsorship. For more information and an opportunity to discuss this directly with a representative from the University please contact Jay at WeDoData or apply as soon as possible. If this role isn't quite right for you, please feel free to forward onto any one you feel might be better suited. WeDoData (Bristol) Ltd acts as an employment business for temporary positions and an employment agency for permanent positions
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
Mar 26, 2024
Full time
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society. Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage. About the role: The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities. Please note that this is an onsite role, based at Somerset House in central London, running Monday - Friday.
Responsibilities:
To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
Proactively research and identify solutions that may benefit the team and the Trust.
Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
Undertake the training of Trust staff members as required.
Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
Undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience :
Demonstrable technical knowledge of working in an IT service desk or team.
Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
ITIL Foundation certification and technical Microsoft qualifications are desirable.
Skills :
A good knowledge of network infrastructure, both wired and wireless.
A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
Strong communication skills with the flexibility to deal with a varied customer base.
Coaching or training end users in technical expertise.
Knowledge of VoIP telephony.
Knowledge of system backups, for example, Microsoft Azure Backup Service.
Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.
Benefits to working at Somerset House:
Mental Health & Wellbeing - Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders - Hybrid working based on having 3 days in the office per week (pro rata if part-time) - Contribution towards eye tests and glasses - Trust life insurance scheme Holiday - Enhanced annual leave – 25 days plus bank holidays - Birthday leave - additional day leave on or within a week of your birthday- Festive day - additional discretionary day off around the Christmas period Other Leave - Sick leave – 20 days full pay, followed by 20 days half pay - Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay Pension - 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme Discounts, offers and free stuff - The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites - Discounts in Somerset House cafes and restaurants - Discounts with various high street retailers and restaurants - Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
The Trust reserves the right to close a job before its application deadline. Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background. Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here . We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society. With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start. Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Sep 24, 2022
Full time
2nd Line Desktop Support Senior Analyst -White Glove Focused Location: London Salary: Dependant on experience plus excellent benefits Career Level:Senior Analyst Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge, We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: Deliver effective incident queue management via current call logging toolsets. Prioritise ticket resolution workload on predefined Service Level Agreements with proactive and timely status updates until resolution. Act as a key technical escalation point, providing guidance and support for more junior members of the team, take a lead in driving resolutions for IT problems, linking in with relevant teams where required Act as a trusted security champion to ensure Accenture continue to meet and exceed our internal security and compliance goals. As a Senior Analyst , you will: Focus on Supporting the Senior leadership and the White Glove service Proactive intervention and monitoring to prevent incidents when required Close collaboration with the EA community to support the MD community Respond to and resolve in person first and second line IT incidents logged via direct walk up or via global IT Service Desk. Perform PC upgrades using defined internal processes, including data backups and restore. Provide IT support for events such as new joiner inductions, VIP meetings and other events where required. Maintain good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Act as a technical resource for key technology projects when required. Ensure that appropriate cost recovery of products and services is effectively communicated to customers and actioned correctly using set process and tools. Perform timely updating of the asset management records to accurately account for movement of IT hardware within the environment in accordance with agreed asset management processes and policies Show more Show less Qualifications We are looking for experience in the following skills High level 2nd line support skills Good communication both verbal and written Able to work independently or as part of a team Set yourself apart: Willingness to learn Proactive approach Excellent communication skills comfortable with communicating at all levels What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world's largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at . Closing Date for Applications 31/07/2022 Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
Company Description Netcompany Netcompany is one of the UK's and Northern Europe's most successful IT consultancies and you could be part of that incredible success. We operate across 6 countries which include the UK, Denmark, Norway, Poland, Holland and Vietnam, with over 3000 skilled IT Consultants and Developers. We deliver large, complex and innovative projects to clients in the public and private sector. Job Description Do you want to immerse yourself in the Functional and Quality aspects of large software projects that digitize and empower the United Kingdom If this is You, then Netcompany is the company of choice for you! You will be involved in developing socially critical IT systems that do not just have an impact on our customers for specific sectors but for people across the Great British society. You will always be part of a project team with Business Analysts and Developer colleagues from Netcompany, who work closely with you and the customer. At Netcompany you are the critical link between the customer, their business needs, and our technical solution. During the project you will have access to a wide range of the latest tools and technologies. Key Activities Analyse the business needs and the required functionality for the customer. Prepare test plans and designs tests for verifying and validating the Functional and Quality requirements of the solution Execute functional tests of solutions internally within Netcompany and externally in collaboration with the customer Qualifications You can join the dots between business and IT technical issues, and you can explain business needs to the developer and technical aspects to the customer. 4-6 years of Automatic testing experience Experience in Test Driven Development Hands on experience in Spock or Junit Experience in Jira, Zephyr, Xray, selenium webdriver or similar Jira testing tool Experience in providing test reports Experience with security or penetration testing is a plus A relevant bachelor's degree preferably in a STEM (Science, Technology, Engineering and Mathematics) discipline Additional Information Our Investment in you We have many years of experience in recruiting and onboarding newly qualified Graduate colleagues, and a setup that is geared to offer you the very best of professional and personal development based on your specific needs. At Netcompany, you will be assigned an experienced personal mentor from the start. Your mentor will always be available for professional advice and guidance for your future career direction. In addition, there will be multiple courses tailored for you in our internal training program which is known as the Netcompany Academy. Through a series of modules, we will ensure you continuously have the opportunity to improve your skills throughout your career, ranging in everything from different cutting-edge technologies to customer engagement and management. If you want to further develop your technical skills, we also offer industry standard certifications. In other words, your career will never stop with us, and you will evolve much faster than anywhere else in the industry. No one prioritizes the social higher than us! In Netcompany, we have a unique unity, and there is no place in the IT industry that prioritises the social values higher than us. We offer a wide range of different clubs and associations within both sports, board games, E-sports and cultural life. In addition, we enjoy meeting at ours weekly Friday events, for company parties and team events. The possibilities are many, as we believe that we perform best when we know each other and have fun together! Employee Benefits 25daysholidays, as well as public holidays Competitive salary Well-defined learning and career path Professional certifications supported as part of learning and development. Monthly social events (including after work bars, annual Summer and Christmas parties and sporting events) We operate a Hybrid working model with flexible working Interest free Season Ticket Loans Retail discounts (including Restaurants, Supermarkets, Travel, Leisure and Department Stores & Fashion) Healthcare Life insurance Apply Today If you are interested in beinga partof our continued success,pleaseapply today- JoinNetcompany! Be part of our continuous growth, find out more below • Website: Netcompany - IT and Business Consulting • LinkedIn: Netcompany LinkedIn Disclaimer This role may be subject to basic security checks which may include a basic criminalrecordcheck. Here at Netcompany we believe in equality for all, and we will never discriminate against any applicants onthegroundsofsex,genderreassignment,pregnancy,maternity, race, marital status,disability, age, religion,belief,orsexualorientation.
Sep 23, 2022
Full time
Company Description Netcompany Netcompany is one of the UK's and Northern Europe's most successful IT consultancies and you could be part of that incredible success. We operate across 6 countries which include the UK, Denmark, Norway, Poland, Holland and Vietnam, with over 3000 skilled IT Consultants and Developers. We deliver large, complex and innovative projects to clients in the public and private sector. Job Description Do you want to immerse yourself in the Functional and Quality aspects of large software projects that digitize and empower the United Kingdom If this is You, then Netcompany is the company of choice for you! You will be involved in developing socially critical IT systems that do not just have an impact on our customers for specific sectors but for people across the Great British society. You will always be part of a project team with Business Analysts and Developer colleagues from Netcompany, who work closely with you and the customer. At Netcompany you are the critical link between the customer, their business needs, and our technical solution. During the project you will have access to a wide range of the latest tools and technologies. Key Activities Analyse the business needs and the required functionality for the customer. Prepare test plans and designs tests for verifying and validating the Functional and Quality requirements of the solution Execute functional tests of solutions internally within Netcompany and externally in collaboration with the customer Qualifications You can join the dots between business and IT technical issues, and you can explain business needs to the developer and technical aspects to the customer. 4-6 years of Automatic testing experience Experience in Test Driven Development Hands on experience in Spock or Junit Experience in Jira, Zephyr, Xray, selenium webdriver or similar Jira testing tool Experience in providing test reports Experience with security or penetration testing is a plus A relevant bachelor's degree preferably in a STEM (Science, Technology, Engineering and Mathematics) discipline Additional Information Our Investment in you We have many years of experience in recruiting and onboarding newly qualified Graduate colleagues, and a setup that is geared to offer you the very best of professional and personal development based on your specific needs. At Netcompany, you will be assigned an experienced personal mentor from the start. Your mentor will always be available for professional advice and guidance for your future career direction. In addition, there will be multiple courses tailored for you in our internal training program which is known as the Netcompany Academy. Through a series of modules, we will ensure you continuously have the opportunity to improve your skills throughout your career, ranging in everything from different cutting-edge technologies to customer engagement and management. If you want to further develop your technical skills, we also offer industry standard certifications. In other words, your career will never stop with us, and you will evolve much faster than anywhere else in the industry. No one prioritizes the social higher than us! In Netcompany, we have a unique unity, and there is no place in the IT industry that prioritises the social values higher than us. We offer a wide range of different clubs and associations within both sports, board games, E-sports and cultural life. In addition, we enjoy meeting at ours weekly Friday events, for company parties and team events. The possibilities are many, as we believe that we perform best when we know each other and have fun together! Employee Benefits 25daysholidays, as well as public holidays Competitive salary Well-defined learning and career path Professional certifications supported as part of learning and development. Monthly social events (including after work bars, annual Summer and Christmas parties and sporting events) We operate a Hybrid working model with flexible working Interest free Season Ticket Loans Retail discounts (including Restaurants, Supermarkets, Travel, Leisure and Department Stores & Fashion) Healthcare Life insurance Apply Today If you are interested in beinga partof our continued success,pleaseapply today- JoinNetcompany! Be part of our continuous growth, find out more below • Website: Netcompany - IT and Business Consulting • LinkedIn: Netcompany LinkedIn Disclaimer This role may be subject to basic security checks which may include a basic criminalrecordcheck. Here at Netcompany we believe in equality for all, and we will never discriminate against any applicants onthegroundsofsex,genderreassignment,pregnancy,maternity, race, marital status,disability, age, religion,belief,orsexualorientation.
Documentation Specialist We're hiring! Aon are currently recruiting a Documentation Specialist to join our team in London. The Documentation Specialist will be primarily responsible for working alongside quants, actuaries, software developers, and business analysts on our dynamic financial analysis product called ReMetrica. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Reinsurance Solutions Reinsurance Solutions, a division of Aon plc, is the world's leading reinsurance intermediary and full-service capital advisor. We empower our clients to better understand, manage and transfer risk through innovative solutions and personalised access to all forms of global reinsurance capital across treaty, facultative and capital markets. As a trusted advocate, we deliver local reach to the world's markets, an unparalleled investment in innovative analytics, including catastrophe management, actuarial and rating agency advisory. Through our professionals' expertise and experience, we advise clients in making optimal capital choices that will empower results and improve operational effectiveness for their business. With more than 80 offices in 50 countries, our worldwide client base has access to the broadest portfolio of integrated capital solutions and services. About the Role Your impact as a Documentation Specialist: Creating the documentation set for ReMetrica; Training customers on how to use the software and its new features. This may include international travel; Supporting our clients on how to use ReMetrica; Developing the website used by our customers; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Ability to work independently and set direction for the team in documentation and content; Interest in general insurance actuarial analysis to understand and learn how ReMetrica works to increase the detail provided in the help offered to customers; Interest in software, and willingness to be involved in a software development team; Flexibility in working around software development projects - sometimes this will be busy (when near a product release) and there will be other times when you can work on other areas, including research of the latest content technologies; Mathematical skills will be useful so you can explain more complicated topics such as numerical algorithms for generating correlation; Website management and content skills will go a long way. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.
Sep 23, 2022
Full time
Documentation Specialist We're hiring! Aon are currently recruiting a Documentation Specialist to join our team in London. The Documentation Specialist will be primarily responsible for working alongside quants, actuaries, software developers, and business analysts on our dynamic financial analysis product called ReMetrica. About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. Reinsurance Solutions Reinsurance Solutions, a division of Aon plc, is the world's leading reinsurance intermediary and full-service capital advisor. We empower our clients to better understand, manage and transfer risk through innovative solutions and personalised access to all forms of global reinsurance capital across treaty, facultative and capital markets. As a trusted advocate, we deliver local reach to the world's markets, an unparalleled investment in innovative analytics, including catastrophe management, actuarial and rating agency advisory. Through our professionals' expertise and experience, we advise clients in making optimal capital choices that will empower results and improve operational effectiveness for their business. With more than 80 offices in 50 countries, our worldwide client base has access to the broadest portfolio of integrated capital solutions and services. About the Role Your impact as a Documentation Specialist: Creating the documentation set for ReMetrica; Training customers on how to use the software and its new features. This may include international travel; Supporting our clients on how to use ReMetrica; Developing the website used by our customers; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Ability to work independently and set direction for the team in documentation and content; Interest in general insurance actuarial analysis to understand and learn how ReMetrica works to increase the detail provided in the help offered to customers; Interest in software, and willingness to be involved in a software development team; Flexibility in working around software development projects - sometimes this will be busy (when near a product release) and there will be other times when you can work on other areas, including research of the latest content technologies; Mathematical skills will be useful so you can explain more complicated topics such as numerical algorithms for generating correlation; Website management and content skills will go a long way. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.
Underwriting Analyst - Lloyd's Market, SQL, Power Bi, Marine, Mi Permanent £50,000-£60,000 A global London market Insurer is currently looking for an experienced Underwriting Analyst to join their growing MI Underwriting Analytics Team working specifically as a dedicated resource with Marine Underwriting within an ever-expanding organisation who are going through a vast amount of digitalisation and strategic transformation. The role will play an essential part gathering requirements and creating high quality analytics, ensuring the marine teams MI and analytical needs are met with an emphasis on becoming a trusted business advisor, whilst remaining reactive to requirements as they come in. Key Responsibilities: Supporting the marine underwriting function with data and analysis Act as a key contact for Marine Department and provide relevant business knowledge Work closely with the Portfolio management team to further marine engagement Collect and understand requirements for the new PowerBi reporting and deliver new reports Requirements: An understanding of the Insurance function and data requirements within Excellent knowledge of Excel and Power Bi and the ability to demonstrate knowledge on building reports to a high standard Show initative in undertaking tasks and the ability to prioritise stakeholder needs Effectively uses and manipulates data from databases. This is a great opportunity to join a growing team with excellent career progression opportunities in a well-respected Insurance Syndicate. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
Sep 23, 2022
Full time
Underwriting Analyst - Lloyd's Market, SQL, Power Bi, Marine, Mi Permanent £50,000-£60,000 A global London market Insurer is currently looking for an experienced Underwriting Analyst to join their growing MI Underwriting Analytics Team working specifically as a dedicated resource with Marine Underwriting within an ever-expanding organisation who are going through a vast amount of digitalisation and strategic transformation. The role will play an essential part gathering requirements and creating high quality analytics, ensuring the marine teams MI and analytical needs are met with an emphasis on becoming a trusted business advisor, whilst remaining reactive to requirements as they come in. Key Responsibilities: Supporting the marine underwriting function with data and analysis Act as a key contact for Marine Department and provide relevant business knowledge Work closely with the Portfolio management team to further marine engagement Collect and understand requirements for the new PowerBi reporting and deliver new reports Requirements: An understanding of the Insurance function and data requirements within Excellent knowledge of Excel and Power Bi and the ability to demonstrate knowledge on building reports to a high standard Show initative in undertaking tasks and the ability to prioritise stakeholder needs Effectively uses and manipulates data from databases. This is a great opportunity to join a growing team with excellent career progression opportunities in a well-respected Insurance Syndicate. Cornwallis Elt is an Employment Agency & Employment Business and has been listed 3 times in The Sunday Times Virgin Fast Track 100 of the UKs fastest growing private companies, as well as in the Recruitment International Top 250, Top 50 in IT and the Recruiter Fast 50 & Hot 100 reports.
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. NTT DATA UK is looking for a Data Architect to join our growing practice specifically focussed on the Law Enforcement/Security services domain. Your role as a Data Architect in NTT DATA will be centred on architecting Data Platform projects, working in partnership with business analysts and solution architects to understand use cases, data needs, and business objectives. The Data Architect will be expected to create blueprints for desired future data architecture, including standards for current and new data systems and how these should interact. These should enable business processes to run effectively and be efficient. Also these should leverage the latest technologies to enable business agility for clients. The Data Architect is a key member of the team who works closely together with other professionals, such as Data Scientists, Data Engineers to deliver data projects alongside liaising effectively with business users who consume the delivered analytical products. In this role, you will be primarily responsible for: Creating and reviewing technical and user-focused documentation for data solutions (data models, data dictionaries, business glossaries, process and data flows, architecture diagrams, etc.). Designing complex data integrations across multiple systems. Designing and executing strategies for real-time data analysis and decisioning. Collaborating with management, business partners, analysts, developers, architects, and engineers to support data quality efforts. Building and delivering proofs-of-concept, in order to address specific business needs, using the most appropriate techniques, data sources and technologies Creating and maintaining optimal data pipeline architecture by designing and implementing data ingestion solutions native services or using data management technologies Designing and optimising data models on using Cloud data stores Designing operations architecture and conduct performance engineering for large scale data lakes in production environment Participation in client design workshops and provide tradeoffs and recommendations towards building solutions. Non-Functional Analysis: considering the demands of the reporting outputs and the data sizing to ensure performance and storage costs are considered in advance Mentoring other engineers in coding best practices and problem solving In order to be successful in this role, you will have proven experience in and a solid understanding of most of the following: In order to be successful in this role you must be able to gain or hold Security Clearance (SC) Excellent Analytical thinking and problem-solving skills required. Excellent Stakeholder management, Oral and written communication skills, Interpersonal and consultative skills. Dimensional Modelling: identifying facts and dimensions into star schemas, supported by the BEAM approach to identify the different business events driving the models Building Entity-Relationship Diagrams (ERDs) for capturing modelling outputs Use of UML for canonical models Extensive hands-on experience implementing data migration and data processing using AWS services. For example: VPC/SG, EC2, S3, AutoScaling, CloudFormation, LakeFormation, DMS, Kinesis, Kafka, Nifi, CDC processing Redshift, RDS, DynamoDB, Cloudtrail, CloudWatch, Docker, Lambda, Spark, Glue, Sage Maker etc. Good familiarity with the Technology stack available in the industry for data management, data ingestion, capture, processing and curation. For example: Kafka, StreamSets, Attunity, GoldenGate, Map Reduce, Hadoop, Hive, Hbase, Cassandra, Spark, Flume, Hive, Impala, etc. Working within agile methodology and Kanban SQL language knowledge Working with source code management tools such as AWS CodeCommit or GitHub Our team believes in hard work. We celebrate each other's success and are always honest with each other to ensure we grow together. We aim to build a strong professional community where each individual can mentor others and be mentored, and can grow professionally through training and support to reach their career goals. Our focus on clients, teamwork and foresight forms our DNA and we are looking for someone who shares and embodies these core values, leading by example. To support your hard work and dedication, we will offer you the following: 25 days of holidays, with the possibility to buy or sell 5 days The opportunity, as we grow, to experiment within new industries and technologies in both Private and Public Sectors, including Insurance, Automotive, Financial, Government and more. An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills Support for training and upskilling Industry leading employer pension contributions ...And much more!
Sep 22, 2022
Full time
You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first. We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. NTT DATA UK is looking for a Data Architect to join our growing practice specifically focussed on the Law Enforcement/Security services domain. Your role as a Data Architect in NTT DATA will be centred on architecting Data Platform projects, working in partnership with business analysts and solution architects to understand use cases, data needs, and business objectives. The Data Architect will be expected to create blueprints for desired future data architecture, including standards for current and new data systems and how these should interact. These should enable business processes to run effectively and be efficient. Also these should leverage the latest technologies to enable business agility for clients. The Data Architect is a key member of the team who works closely together with other professionals, such as Data Scientists, Data Engineers to deliver data projects alongside liaising effectively with business users who consume the delivered analytical products. In this role, you will be primarily responsible for: Creating and reviewing technical and user-focused documentation for data solutions (data models, data dictionaries, business glossaries, process and data flows, architecture diagrams, etc.). Designing complex data integrations across multiple systems. Designing and executing strategies for real-time data analysis and decisioning. Collaborating with management, business partners, analysts, developers, architects, and engineers to support data quality efforts. Building and delivering proofs-of-concept, in order to address specific business needs, using the most appropriate techniques, data sources and technologies Creating and maintaining optimal data pipeline architecture by designing and implementing data ingestion solutions native services or using data management technologies Designing and optimising data models on using Cloud data stores Designing operations architecture and conduct performance engineering for large scale data lakes in production environment Participation in client design workshops and provide tradeoffs and recommendations towards building solutions. Non-Functional Analysis: considering the demands of the reporting outputs and the data sizing to ensure performance and storage costs are considered in advance Mentoring other engineers in coding best practices and problem solving In order to be successful in this role, you will have proven experience in and a solid understanding of most of the following: In order to be successful in this role you must be able to gain or hold Security Clearance (SC) Excellent Analytical thinking and problem-solving skills required. Excellent Stakeholder management, Oral and written communication skills, Interpersonal and consultative skills. Dimensional Modelling: identifying facts and dimensions into star schemas, supported by the BEAM approach to identify the different business events driving the models Building Entity-Relationship Diagrams (ERDs) for capturing modelling outputs Use of UML for canonical models Extensive hands-on experience implementing data migration and data processing using AWS services. For example: VPC/SG, EC2, S3, AutoScaling, CloudFormation, LakeFormation, DMS, Kinesis, Kafka, Nifi, CDC processing Redshift, RDS, DynamoDB, Cloudtrail, CloudWatch, Docker, Lambda, Spark, Glue, Sage Maker etc. Good familiarity with the Technology stack available in the industry for data management, data ingestion, capture, processing and curation. For example: Kafka, StreamSets, Attunity, GoldenGate, Map Reduce, Hadoop, Hive, Hbase, Cassandra, Spark, Flume, Hive, Impala, etc. Working within agile methodology and Kanban SQL language knowledge Working with source code management tools such as AWS CodeCommit or GitHub Our team believes in hard work. We celebrate each other's success and are always honest with each other to ensure we grow together. We aim to build a strong professional community where each individual can mentor others and be mentored, and can grow professionally through training and support to reach their career goals. Our focus on clients, teamwork and foresight forms our DNA and we are looking for someone who shares and embodies these core values, leading by example. To support your hard work and dedication, we will offer you the following: 25 days of holidays, with the possibility to buy or sell 5 days The opportunity, as we grow, to experiment within new industries and technologies in both Private and Public Sectors, including Insurance, Automotive, Financial, Government and more. An online training platform with 3000+ courses, accessible from everywhere, to sharpen your skills Support for training and upskilling Industry leading employer pension contributions ...And much more!
Are you passionate about working with cutting-edge technology and self-motivated to find innovative solutions to complex challenges as part of a team who help keep the UK safe? Join BAE Systems as a Technical Team Lead. As a key member of a Software Engineering team, you'll be working with our National Security Customers to build systems that support their core mission capabilities. You'll work as part of empowered, autonomous DevOps teams with regular contact with end-users to flexibly and efficiently understand, design, develop, deploy and maintain applications and services. You'll be encouraged to identify new ways of solving problems and get to work in a range of different teams across our customer organisations. You will work in a small team given as much ownership and responsibility as you have the appetite for but part of a much bigger Engineering community to give you the support you need to grow in your career. We fully embrace DevOps ways of working in our teams, and build a very broad range of capabilities for our customers. We therefore value Engineers who enjoy playing a role in the full delivery lifecycle and are flexible to learn and pick up new technologies and approaches. You'll be playing a role in identifying the right technologies to use for the job and be supported with training as needed through access to services such as Pluralsight. Not only will your team be directly making a huge impact upon the systems you work on, you'll be doing it for an organisation who makes a huge impact to the security of the UK. About you You will have experience in many of the following: Designing innovative solutions that fit within business and technical constraints Taking responsibility for the technical output of your team Collaborating with other tech leads and architects to join-up solutions Communicating clearly and concisely, both verbally and in written form Championing quality assurance and best practices and mentoring individuals in their application Practical software development in one or more common languages, such as Java, C# or JavaScript Following an agile development methodology, such as SCRUM or SAFe Driving innovation within a team of engineers to find new solutions to difficult problems It would be great if you also had experience in some of these, but if not we'll help you with them: Cloud technology training and certification, such as AWS or Azure A scaled agile framework certification, such as SAFe or Experience in full-stack technical design Managing stakeholders, including users and management Familiarity with security concepts, including secure design and implementation Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working, and many of our roles include hybrid working enabling a mix of working from home and in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. About our team Our people are what differentiates us, they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting edge, high quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Division overview: Government At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Government contracts are an area we have many decades of experience in. Our Government business unit houses four of our critical client groups: UK National Security, Global National Security, defence and central government. Government and key infrastructure networks are critical targets to defend as the effects of these networks being breached can be devastating. As a member of the Government business unit, you will defend the connected world and ensure the protection of nations. We all have a role to play in defending our clients, and this is yours.
Sep 22, 2022
Full time
Are you passionate about working with cutting-edge technology and self-motivated to find innovative solutions to complex challenges as part of a team who help keep the UK safe? Join BAE Systems as a Technical Team Lead. As a key member of a Software Engineering team, you'll be working with our National Security Customers to build systems that support their core mission capabilities. You'll work as part of empowered, autonomous DevOps teams with regular contact with end-users to flexibly and efficiently understand, design, develop, deploy and maintain applications and services. You'll be encouraged to identify new ways of solving problems and get to work in a range of different teams across our customer organisations. You will work in a small team given as much ownership and responsibility as you have the appetite for but part of a much bigger Engineering community to give you the support you need to grow in your career. We fully embrace DevOps ways of working in our teams, and build a very broad range of capabilities for our customers. We therefore value Engineers who enjoy playing a role in the full delivery lifecycle and are flexible to learn and pick up new technologies and approaches. You'll be playing a role in identifying the right technologies to use for the job and be supported with training as needed through access to services such as Pluralsight. Not only will your team be directly making a huge impact upon the systems you work on, you'll be doing it for an organisation who makes a huge impact to the security of the UK. About you You will have experience in many of the following: Designing innovative solutions that fit within business and technical constraints Taking responsibility for the technical output of your team Collaborating with other tech leads and architects to join-up solutions Communicating clearly and concisely, both verbally and in written form Championing quality assurance and best practices and mentoring individuals in their application Practical software development in one or more common languages, such as Java, C# or JavaScript Following an agile development methodology, such as SCRUM or SAFe Driving innovation within a team of engineers to find new solutions to difficult problems It would be great if you also had experience in some of these, but if not we'll help you with them: Cloud technology training and certification, such as AWS or Azure A scaled agile framework certification, such as SAFe or Experience in full-stack technical design Managing stakeholders, including users and management Familiarity with security concepts, including secure design and implementation Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. How we will support you Work-life balance is important; you can work around core hours with flexible and part-time working, and many of our roles include hybrid working enabling a mix of working from home and in the office You'll get 25 days holiday a year and the option to buy/sell and carry over from the year before Our flexible benefits package includes private medical and dental insurance, a competitive pension scheme, cycle to work scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Diversity and Support groups. These groups cover everything from gender diversity to mental health and wellbeing. About our team Our people are what differentiates us, they are resourceful, innovative and dedicated. We have a mix of generalists and specialists and recognise that this diversity contributes to our success. We recognise the benefits of forming teams from a mix of disciplines, which allows us to come up with cutting edge, high quality solutions. Our breadth of work across the Public Sector provides diverse opportunities for our people to develop their careers in new areas of expertise and with new clients. You'll be part of a big company, but we try to create a culture that feels like a small one. The work will stretch you and be challenging, but we encourage a healthy work-life balance. Most of all, we know teams who work well together also perform well. We'll do everything we can to ensure you have fun at work, and in social activities outside of it whether that's virtually or in person, as conditions allow. You will be joining our National Security business which is the largest area within our UK business. Our mission is to be the most trusted partner for our National Security clients in delivery of their core mission. At the end of 2020 we had over 700 employees working across our security and law enforcement customers. This year, we are looking to build on our success and grow even further by recruiting over 100 new members to our team. We have a rich history of working within National Security. In fact, we have over 40 years' experience of delivering advice and solutions to our customers in this sector, supporting them in carrying out their vital missions. More about BAE Systems You will work for a division of BAE Systems who helps nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We're a consultancy and products business and employ smart, motivated individuals who work together across a range of projects and products. You'll get to work on a variety of different systems for different customers throughout your career with us. We're passionate about Diversity and Inclusion in our workforce and the people you'll work with will reflect this. We employ over 4,000 people across 18 countries in the Americas, APAC, UK and EMEA For more information please visit our website: Help us secure a connected world. Apply now and be inspired. Life at BAE Systems Digital Intelligence We are embracing Hybrid Working. This means you and your colleagues may be working in different locations, such as from home, another BAE Systems office or client site, some or all of the time, and work might be going on at different times of the day. By embracing technology, we can interact, collaborate and create together, even when we're working remotely from one another. Hybrid Working allows for increased flexibility in when and where we work, helping us to balance our work and personal life more effectively, and enhance wellbeing. Diversity and inclusion are integral to the success of BAE Systems Digital Intelligence. We are proud to have an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. About BAE Systems Digital Intelligence We use our intelligence-led insights to help defend Governments, Nations and Societies from cyber-attacks and financial crime. Our customers depend on our evolving capabilities to help them safely grow their organisations. Our unprecedented access to threat intelligence, world-leading analysts and market-leading technology means we can help them to adapt, evolve and stay ahead of the criminals. Division overview: Government At BAE Systems Digital Intelligence, we pride ourselves in being a leader in the cyber defence industry, and Government contracts are an area we have many decades of experience in. Our Government business unit houses four of our critical client groups: UK National Security, Global National Security, defence and central government. Government and key infrastructure networks are critical targets to defend as the effects of these networks being breached can be devastating. As a member of the Government business unit, you will defend the connected world and ensure the protection of nations. We all have a role to play in defending our clients, and this is yours.
Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.
Sep 21, 2022
Full time
Application Support Lead We're hiring! Aon are currently recruiting an Application Support Lead to join our team in London. The Application Support Lead will be primarily responsible for building out a new Application Support team within Aon Tyche. The role will involve defining processes and standards, creating a team, and running a best-in-class Application Support function to provide second-line business and technical support for our rapidly growing client base across all Aon Tyche applications (both hosted and installed). About Aon Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon's software platform, Tyche, is used by some of the largest life, non-life, composite and pension firms worldwide, which benefit from the ground-breaking capabilities that Tyche gives them. Our consulting team provides a full breadth of actuarial services with a focus on Tyche implementations and developing solutions in Tyche. We have a strong team of outstanding developers and our IT team offer fully hosted solutions Aon is an equal opportunities employer. Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria. About the Role Your impact as an Application Support Lead: Working with key individuals across IT, Product Development and Delivery functions, to define the processes and standards for all support tickets; In conjunction with Infrastructure Support, ensure that the IT applications remain consistently available to all users through the management of tickets, root cause elimination of issues and implementation of appropriate practices and procedures; Building a strong, independent team of Business and Technical Support Analysts to provide global support for our web and desktop products; Spending time working with product teams, learning the applications and their support needs; Building a knowledge base and documentation to allow the team to scale and provide efficient support for clients; Defining and manage a set of metrics vital to supervise the support and application experience for clients. These should include both ticketing and application environment metrics (such as up-time, page load times etc); Working with the wider business to ensure SLAs are being met and are reasonably defined in contracts; Working with Product Leads to define development roadmap items to improve supportability for the product (both from a business and technical perspective) and support the development teams in delivering the right solutions; Effectively manage and prioritise requests or incidents using appropriate tooling and via appropriate communication channels (e.g. phone, email, helpdesk ticket); Being a "Support evangelist" across the organisation, working with product development teams to think about this from product inception; building in the right reporting mechanisms from the start; Managing the scheduling and delivery of plannable support tasks such as client upgrades and service requests. Where necessary work with the wider Development and IT Support teams to ensure all key personnel are available; Ensuring correct tracking of chargeable tasks through appropriate mechanisms such as time reporting; Being the voice of the client for application support, reporting back to management and driving for change and improvement; Building training materials and deliver training for new clients, working with the business to ensure appropriate content and expertise is available; Managing Major Incidents, ensuring that the right people from product, IT, delivery and business functions are involved, and providing clear actions and oversight; Building a training programme for new starters for the support function likely to include focused training and product rotation; Working with the product and business leads to build knowledge transfer into the organisation - particularly to begin with as the support function is built out; Working with management to define growth and resourcing plans for the support function as it grows. This is likely to include roles across multiple locations globally; Where required, provide support services through management of shift rotas of staff; The nature of the role may require out of hours working from time to time to support a global client base; Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. About you Your knowledge and expertise: Degree or equivalent qualification in a computer/business related discipline; Working in a software support function to at least a senior level; Building and managing teams; Supporting hosted applications preferably in Azure; Experience providing appropriate support and expertise on on-prem installations to client users and IT teams; Knowledge of IT Service Management tools and processes e.g. ITIL; Strong knowledge of using and configuring issue management and CMS systems; A strong analytical mindset; Proven ability to work successfully with colleagues and clients in a high pressure situation; Clear communicator; Positive attitude and customer focus with excellent time management skills; Willingness to share knowledge and build a supportive culture; Ability and willingness to research best practices, adjust as appropriate and implement within a new environment; Good to have: Insurance or Finance domain experience; Working knowledge of ITIL and Microsoft Operations Framework; Major incident experience; ServiceNow; Delivering training; Azure; Experience using Microsoft SQL Server; Experience of SaaS support. Salary and Benefits This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation. Our Colleague Experience Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience. We're happy to talk flexible working. If you need to flex your working pattern, Aon offers flexible and agile working policies and we're happy to discuss options with you upon application.