Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Job Title: Power BI Developer (Data Specialist) Length: Permanent Salary: up to £50,000 Location: London Working arrangements: Primarily onsite We are working on an exciting permanent PowerBi Developer/Specialist position with a London based professional association who are going through a period of technology and cultural change. You'll be responsible for providing PowerBi expertise, data architecture, creating and managing reports, KPI's and dashboards. Responsibilities: Responsible for data architecture and creating and managing driven reports, KPI's and dashboards. Building data models and provide PowerBi expertise for organisation. Being the go to person for Power BI advice and data model developments. Assisting with business systems readiness for Annual Subscriptions Renewals and supporting processes. Ideal Candidate: Experience in a Power BI or Data Analyst/Specialist role Expertise in Power BI, including the ability to develop reports and dashboards that integrate effectively with Dynamics 365 data. Understanding how to extract and manipulate data from Dynamics 365 CRM Proficiency in relational database management systems (RDBMS) such as Microsoft SQL Server, and experience with designing data models that support complex business intelligence applications. Familiarity with the Dynamics 365 entity model Strong understanding of data protection laws, including GDPR, especially as it pertains to handling customer data in a CRM system If you are interested in being part of this organisation's journey please apply today to be considered.
May 03, 2024
Full time
Job Title: Power BI Developer (Data Specialist) Length: Permanent Salary: up to £50,000 Location: London Working arrangements: Primarily onsite We are working on an exciting permanent PowerBi Developer/Specialist position with a London based professional association who are going through a period of technology and cultural change. You'll be responsible for providing PowerBi expertise, data architecture, creating and managing reports, KPI's and dashboards. Responsibilities: Responsible for data architecture and creating and managing driven reports, KPI's and dashboards. Building data models and provide PowerBi expertise for organisation. Being the go to person for Power BI advice and data model developments. Assisting with business systems readiness for Annual Subscriptions Renewals and supporting processes. Ideal Candidate: Experience in a Power BI or Data Analyst/Specialist role Expertise in Power BI, including the ability to develop reports and dashboards that integrate effectively with Dynamics 365 data. Understanding how to extract and manipulate data from Dynamics 365 CRM Proficiency in relational database management systems (RDBMS) such as Microsoft SQL Server, and experience with designing data models that support complex business intelligence applications. Familiarity with the Dynamics 365 entity model Strong understanding of data protection laws, including GDPR, especially as it pertains to handling customer data in a CRM system If you are interested in being part of this organisation's journey please apply today to be considered.
The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications.Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use.This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
May 02, 2024
Full time
The Role: PIB Schemes & Affinities division are recruiting for a dynamic and experienced Application Support Analyst to join the Application Support Team. Reporting to the Application Support Manager, the Application Support Analyst role would suit someone looking to build on their IT/Application support experience while working for one of the UK's fastest growing insurance businesses. The Schemes & Affinities division operate a number of digital customer-facing brands, offering a range of insurance products including Lifestyle, Motor, Pet, Childcare, Health & Wellbeing and Specialist Disability/Mobility.The role will be working alongside the in-house Software Development team, Application Change team and external application vendors to deliver Application support. The successful candidate must be able to communicate across business units, build relationships with technical and non-technical stakeholders, and effectively support applications.Informal on call is required. Attractive pay incentives are offered, along with a company smart phone that can be used for personal use.This role will offer the successful candidate learning and development opportunities along with the ability to undertake professional qualifications. You will be provided with a supportive environment for your professional development and growth. Key Responsibilities Act as the first point of call for all Application support issues ranging from 1st line to 2nd line Resolve issues, troubleshoot, test and train users on multiple CRM systems using privileged access Diagnose and resolve software incidents which occur, managing communication out to the business Assist all end users with any software related issues when called upon Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other areas of PIB where necessary Accurately record, update and document requests using the Application Support helpdesk system Update and create knowledge-base articles to document application support Assisting in project activities Act as a liaison between internal and external technical teams, facilitating effective communication and coordination during the support process. Work in compliance and alignment with the Application Support processes. Perform other duties required by the Application Support Manager or other senior management which are not included above, but which will be consistent with the role. Experience Essential Experience working in a IT/Application support environment/team Excellent communication skills and experience working with Technical and Business stakeholders Excellent problem-solving skills and attention to detail Thrives on issue resolution and demonstrates a "can-do" attitude Able to effectively manage own workload Strong interpersonal skills Good written and oral communication skills Ability to challenge on a technical level when required. Enthusiastic, driven, self-motivated with a focus on quality and delivering value Creative, co-operative and collaborative Desirable Degree in IT or similar experience Intermediate database administration skills Understanding and experience in using appropriate tooling; e.g. Jira, Confluence Understanding of data protection risk and knowledge of the UK GDPR. Experience with insurance policy administration and claim systems, such as Acturis, Applied, SSP or Aquarium Software Knowledge and experience in digital teams, especially within insurance/financial services or other regulated business environments. Further information As well as a competitive salary we offer the following benefits - Hybrid working with 3 days in the office and 2 days WFH Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. Why Work For Us? We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Spectrum IT's Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high level of customer service this could be the role for you! This 2 month contract role will be engagement via Umbrella company.As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of customer service via phone and email and provide 1st time resolutions for customer issues where possible. Provide technical troubleshooting support for desktop software and hardware technologies. Proactive monitoring of retail systems and servers. Daily systems monitoring and administrative operational processes. Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers. Installation and configuration of hardware and software for in-store installations (occasional requirement). Excellent verbal and written communication skills will be paramount Knowledge, Skills & Experience: Previous experience in an IT support role at 1st line level Excellent communication skills Take pride in providing a high level of customer service Active Directory Windows 7-10 Office 365 Knowledge of Microsoft Operating Systems and Servers and Office packages Possess network infrastructure knowledge such as WiFi networks (beneficial) Experience of managing iOS devices/mobile devices (beneficial) Experience of SQL databases (or similar enterprise databases). Ability to schedule own workload prioritising to meet the business needs Capable of working on own initiative, with a proactive and organised approach Please note this is a 5 day per week shift based role with shift hours between 8am-4pm, 9am-5pm OR 10am-6pm. Candidates must be within commuting distance and be happy to work 3-4 days on site per week. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
May 02, 2024
Full time
Spectrum IT's Fareham/Portsmouth based client are keen to recruit a Contract IT 1st Line Support Analyst to join their busy and thriving IT Service Desk team on an initial 2 Month contract. If you have excellent communication skills; previous IT support experience and love to provide a high level of customer service this could be the role for you! This 2 month contract role will be engagement via Umbrella company.As a member of the Contract IT 1st Line Support team you will be the primary point of contact for the UK retail stores running technology and systems for processing store transactions at Point of Sale, internal CRM systems and other customer engaging digital experiences (Digital Signage, Social, Interactive Apps). For this reason, candidates for this role will have both previous IT Support experience and experience delivering excellent IT Customer service inline company SLA's. Key Roles & Responsibilities To be the first point of contact for IT support queries & issues to UK stores To deliver an exceptional level of customer service via phone and email and provide 1st time resolutions for customer issues where possible. Provide technical troubleshooting support for desktop software and hardware technologies. Proactive monitoring of retail systems and servers. Daily systems monitoring and administrative operational processes. Escalating support tickets through Service NOW to the 2nd Line team and working directly with third party suppliers. Installation and configuration of hardware and software for in-store installations (occasional requirement). Excellent verbal and written communication skills will be paramount Knowledge, Skills & Experience: Previous experience in an IT support role at 1st line level Excellent communication skills Take pride in providing a high level of customer service Active Directory Windows 7-10 Office 365 Knowledge of Microsoft Operating Systems and Servers and Office packages Possess network infrastructure knowledge such as WiFi networks (beneficial) Experience of managing iOS devices/mobile devices (beneficial) Experience of SQL databases (or similar enterprise databases). Ability to schedule own workload prioritising to meet the business needs Capable of working on own initiative, with a proactive and organised approach Please note this is a 5 day per week shift based role with shift hours between 8am-4pm, 9am-5pm OR 10am-6pm. Candidates must be within commuting distance and be happy to work 3-4 days on site per week. Spectrum IT Recruitment (South) Limited is acting as an Employment Business in relation to this vacancy.
A leading international law firm is currently looking for a full-time Service Desk Analyst to join the team. As a Service Desk Analyst your core responsibilities will involve, providing remote IT support to end users attempting to fix issues at point of call, and otherwise escalating/collaborating with 2nd and 3rd line teams to help resolve any issues. Typically, there will be circa 25+ support requests per analyst per day, split between email and telephone calls. This is a Monday-Friday (40 hours) hybrid role, with a working pattern of 1-3 days in the office (Canary Wharf, London) and 2-4 days from home, working 8-hour shifts (inclusive of 1 hour lunch) between 07:00-19:00 on an 8-week rota basis. We are looking for a Service Desk Analyst who has IT support experience within a Law Firm or in a corporate environment (such as finance, banking, etc) with a degree in IT or equivalent qualifications (Microsoft Certified, etc) being an advantage. The successful candidate would also ideally have a very good understanding of at least some of the following software and hardware platforms: Software: Windows 7/10 MS Office 2010 - 2016 / Office 365 (particularly strong skills on Outlook) Basic TCP/IP troubleshooting Remote assistance technology Active Directory MS Teams Blackberry Enterprise Server 5&10 (or equivalent Enterprise Endpoint Manager) Airwatch iManage Worksite/Filesite Symantic Enterprise Vault Workshare BigHand Interaction CRM ServiceNow Hardware: iPhones / iPads Surface Pro, Laptops and Books BYOD Support Printers / Multi-function devices / Fax This is a fantastic opportunity for an IT professional to join one of the world's leading Law Firms to take the next steps in their career. To apply for this role as Service Desk Analyst, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
May 02, 2024
Full time
A leading international law firm is currently looking for a full-time Service Desk Analyst to join the team. As a Service Desk Analyst your core responsibilities will involve, providing remote IT support to end users attempting to fix issues at point of call, and otherwise escalating/collaborating with 2nd and 3rd line teams to help resolve any issues. Typically, there will be circa 25+ support requests per analyst per day, split between email and telephone calls. This is a Monday-Friday (40 hours) hybrid role, with a working pattern of 1-3 days in the office (Canary Wharf, London) and 2-4 days from home, working 8-hour shifts (inclusive of 1 hour lunch) between 07:00-19:00 on an 8-week rota basis. We are looking for a Service Desk Analyst who has IT support experience within a Law Firm or in a corporate environment (such as finance, banking, etc) with a degree in IT or equivalent qualifications (Microsoft Certified, etc) being an advantage. The successful candidate would also ideally have a very good understanding of at least some of the following software and hardware platforms: Software: Windows 7/10 MS Office 2010 - 2016 / Office 365 (particularly strong skills on Outlook) Basic TCP/IP troubleshooting Remote assistance technology Active Directory MS Teams Blackberry Enterprise Server 5&10 (or equivalent Enterprise Endpoint Manager) Airwatch iManage Worksite/Filesite Symantic Enterprise Vault Workshare BigHand Interaction CRM ServiceNow Hardware: iPhones / iPads Surface Pro, Laptops and Books BYOD Support Printers / Multi-function devices / Fax This is a fantastic opportunity for an IT professional to join one of the world's leading Law Firms to take the next steps in their career. To apply for this role as Service Desk Analyst, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
May 02, 2024
Full time
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
Business Analyst/ Project Manager £400 - £475/Day Inside IR35 Northwood London, Site based 6 Months We are seeking a Business Analyst/ Project Manager for our client based in Northwood, London. The Business Analyst/ Project Manager role will be an initial 6 month contract, paying between £400 - £475/Day Inside IR35. This role will be site based 5 days per week. Role Profile: This position is pivotal in the exploration, execution, and oversight of new business applications to improve their operational efficiency and data management prowess. You will have robust technical expertise in data and application management, design of software application functionality (no coding) and implementation Undertake comprehensive investigations to identify appropriate business applications tailored to our institution's needs, encompassing HR, Leisure Management, and Finance Systems Evaluate the suitability and integration potential of prospective applications with their current systems Organise and supervise the deployment of approved new systems Collaborate with IT and departmental leaders to facilitate a seamless rollout, minimising operational disruptions Conduct in-depth data analysis and produce extensive business reports to inform decision-making processes Develop data models and entity relationship diagrams to enhance data utilisation efficiency. You will have: Demonstrated track record as a Business Analyst or Project Manager Robust technical background, including proficiency in software application design and implementation, alongside adept data management skills encompassing data models, reports, and analysis Familiarity with financial and operational tools such as ERP, CRM, and other Management Information Systems (MIS) Exceptional communication and interpersonal abilities essential for seamless interaction across all organizational levels Proficiency in MS Office suite, particularly Excel, with an openness to engaging with Visio Capable of managing multiple tasks concurrently and delivering within stringent timelines Exhibits a supportive and collaborative demeanor while also possessing the autonomy to drive initiatives independently Comfortable navigating through ambiguous situations during the research phase, facilitating a broader understanding for both oneself and stakeholders. If you are interested in the above role - Click the "Apply Now" button now for immediate review Business Analyst, Business Analysis, Project Manager, project Management, Business Analyst, Project Manager, Business Analyst, ERP, Design, CRM, Project Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
May 01, 2024
Full time
Business Analyst/ Project Manager £400 - £475/Day Inside IR35 Northwood London, Site based 6 Months We are seeking a Business Analyst/ Project Manager for our client based in Northwood, London. The Business Analyst/ Project Manager role will be an initial 6 month contract, paying between £400 - £475/Day Inside IR35. This role will be site based 5 days per week. Role Profile: This position is pivotal in the exploration, execution, and oversight of new business applications to improve their operational efficiency and data management prowess. You will have robust technical expertise in data and application management, design of software application functionality (no coding) and implementation Undertake comprehensive investigations to identify appropriate business applications tailored to our institution's needs, encompassing HR, Leisure Management, and Finance Systems Evaluate the suitability and integration potential of prospective applications with their current systems Organise and supervise the deployment of approved new systems Collaborate with IT and departmental leaders to facilitate a seamless rollout, minimising operational disruptions Conduct in-depth data analysis and produce extensive business reports to inform decision-making processes Develop data models and entity relationship diagrams to enhance data utilisation efficiency. You will have: Demonstrated track record as a Business Analyst or Project Manager Robust technical background, including proficiency in software application design and implementation, alongside adept data management skills encompassing data models, reports, and analysis Familiarity with financial and operational tools such as ERP, CRM, and other Management Information Systems (MIS) Exceptional communication and interpersonal abilities essential for seamless interaction across all organizational levels Proficiency in MS Office suite, particularly Excel, with an openness to engaging with Visio Capable of managing multiple tasks concurrently and delivering within stringent timelines Exhibits a supportive and collaborative demeanor while also possessing the autonomy to drive initiatives independently Comfortable navigating through ambiguous situations during the research phase, facilitating a broader understanding for both oneself and stakeholders. If you are interested in the above role - Click the "Apply Now" button now for immediate review Business Analyst, Business Analysis, Project Manager, project Management, Business Analyst, Project Manager, Business Analyst, ERP, Design, CRM, Project Manager Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
May 01, 2024
Full time
Job Title: Helpdesk Analyst Location: Kent Salary: 28,000 - 32,000 Key Skills: Microsoft, SQL, Exchange, Office365, O365, Are you a tech-savvy problem solver with a passion for assisting others? We're seeking a dynamic individual to join our client's team as a Helpdesk Analyst. As a vital member of their IT support team, you'll be the first point of contact for troubleshooting technical issues and providing timely resolutions to ensure seamless operations across their client's organisations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for resolving technical challenges, we want to hear from you. The Role: So, what will you be doing as a Helpdesk Analyst ? Answering IT and technical calls and email queries from customers; analysing, troubleshooting, and resolving issues where possible, or escalating to Line manager Logging, maintaining, and proactively working on tickets on CRM system. Meeting deadlines and SLA's for any recurring tasks and reporting the outcomes as appropriate to the Service Delivery Manager. Identifying, resolving, and escalating recurring issues and improving customer service Delivering high standards of customer service through accurate and professional verbal and written communications to a non-technical audience Gathering customer requirements and specifications to produce solutions and quotations. Maintaining customer documentation on a day-to-day basis and following installations and upgrades Liaising with vendors for fault resolution Mentoring & supporting associate level analysts Collaborating with colleagues as required Ensuring up to date knowledge through continual professional development What are we looking for in our next Helpdesk Analyst ? GCSEs at grade A - C in English Language and Mathematics (or equivalent). Experience working on an IT helpdesk in a similar role. A full driving license and access to a car is essential. The office is in a remote location and not accessible using public transport. Understanding of fault severity and customer impact Knowledge of Anti-Virus Products Understanding of Microsoft domain model & security principles Experience of Microsoft Server products, e.g. Exchange, SQL Unguided Active Directory, Exchange, and Office 365 administration & troubleshooting. Working knowledge of back up technologies Working knowledge of virtualisation principles Ability to translate business needs into practical working solutions & quotations. Ability to reverse engineer a problem to get to the root cause. Ability to troubleshoot faults on the above technologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Helpdesk Analyst, this is the opportunity for you! Perks and Benefits: 25 days pa annual leave plus Bank Holidays Option to buy or sell annual leave days. Casual dress Company pension Free on-site parking Private medical insurance Hybrid working (2 days in the office 3 days from home) available on successful completion of probation. This really is a fantastic opportunity for an IT Helpdesk Analyst to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements : Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at (url removed) or know anyone who would be a good fit? We have a great referral scheme, we offer 300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods." In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 01, 2024
Full time
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements : Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at (url removed) or know anyone who would be a good fit? We have a great referral scheme, we offer 300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods." In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/ telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to 180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 01, 2024
Contractor
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy service desk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required - Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries - Previous customer facing/ telephony experience - Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to 180 - 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter / (phone number removed)/ (url removed) To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed). Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP. (phone number removed) or via email (url removed)
May 01, 2024
Full time
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter / (phone number removed)/ (url removed) To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on (phone number removed) or send your current CV to (url removed). Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market. I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP. (phone number removed) or via email (url removed)
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
May 01, 2024
Full time
Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom Req Monday, March 18, 2024 About Crisis24 Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge. Crisis24 is seeking a talented and motivated Solutions Engineer to join our growing team. In this role, you will play a pivotal role in the pre-sales process, translating complex technical concepts into clear and compelling solutions for our customers. You will work closely with the sales team to understand customer needs and design tailored solutions using our software solutions. What You Will Work On Collaborate with the sales team to identify customer challenges and opportunities. Deeply understand our software products and their capabilities. Design and present customized solutions that address specific customer needs. Conduct technical demonstrations and proof-of-concept projects. Support the sales team throughout the sales cycle, providing technical expertise and guidance. Partner with the product and engineering teams to ensure smooth product implementation and integration. Gather customer feedback and identify areas for product improvement. Stay up to date on the latest industry trends and technologies. Assist with special projects where application design, configuration and consulting is required. Support the implementation team in deploying demonstrated solutions at client locations. Provide technical assistance to the customer success organization in supporting client deployed solutions. Provide regular product feedback to the Crisis24 product and development teams to ensure new market requirements are captured and implemented. Who You Will Work With Security (CSO, Operations, Cyber, Executive Protection) Business Continuity (Operations, Facilities, Business Resiliency) Travel (Travel Leadership and Management) Information Security (CISO, IT Operations) What You Will Bring BA/BS degree in in a business or technical related field. Minimum of 5 years of experience in a technical sales or solutions engineering role. Experience creating solutions for and demonstrating SaaS technology solutions. Excellent communication and presentation skills, both written and verbal. Ability to build strong relationships with customers and internal stakeholders. Problem-solving skills and a passion for finding innovative solutions. Experience with the security industry is a plus. Passionate about Crisis24's business, industry; eager to master product and service knowledge. Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint, JIRA, and Help Desk Support Software Periodic travel up to 25% may be required. Flexibility in work hours required to support global sales initiatives. Fluency in German and / or French a strong advantage. Information Security Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement. Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws. Crisis24 Ltd, Avalon, 26-32 Oxford Road, Bournemouth, Bournemouth, United Kingdom Crisis24 Ltd, Two, London Bridge, London, London, City of, United Kingdom
Platform Support Analyst - 12 month FTC Hybrid working and benefits £22-24k per annum Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team. Main duties: Build a strong knowledge of our products and become an expert Manage user's onboarding experience, checking data and issuing log ins to the platform to enable registration. Regularly reviewing this process to identify opportunities for improvement. Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required. Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules. Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team Fully manage allocated utility logs using CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures. Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload. Proactive use of telephone and follow up with emails to always maintain clear audit trail. Generation and analysis of monitoring statistics Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary. Demonstrate ownership of tasks, activities and projects and use initiative. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all policies, procedures and working practices. Skills required: Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues Strong problem-solving and analytical abilities Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook. Confident and accurate use of departmental computer systems/databases.
May 01, 2024
Full time
Platform Support Analyst - 12 month FTC Hybrid working and benefits £22-24k per annum Our fantastic client who are a market leader in their field and offer an amazing working environment and career progression are seeking a Platform Support Analyst to join their team. Main duties: Build a strong knowledge of our products and become an expert Manage user's onboarding experience, checking data and issuing log ins to the platform to enable registration. Regularly reviewing this process to identify opportunities for improvement. Provide ongoing support to all platform users and manage any resulting queries including escalating and liaising with other teams where required. Ensure assistance and training is provided: enabling users to identify reports, set parameters and schedules. Identify improvements in service through building and understanding customer requirements, problem solving, sharing knowledge, and suggesting continual improvements within the team Fully manage allocated utility logs using CRM database, actioning, reviewing, and responding to all areas of individual responsibility in line with Project Delivery and Support procedures. Manage Project Delivery and Support mailbox, taking ownership of allocated logs and prioritizing workload. Proactive use of telephone and follow up with emails to always maintain clear audit trail. Generation and analysis of monitoring statistics Maintain accurate notes of conference calls and in-house meetings as required and promptly distribute as necessary. Demonstrate ownership of tasks, activities and projects and use initiative. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Adhere to all policies, procedures and working practices. Skills required: Articulate, professional and clear verbal communication skills. Present information clearly and in an engaging way. Good interpersonal and rapport-building abilities. Precise and appropriate written communication skills. Good telephone manner Good listener; can understand the needs of customers and colleagues Strong problem-solving and analytical abilities Keep up to date with advances in business area, new methods and ways of working. Strong administrative and organisational skills. Intermediate knowledge of Excel, Word and Outlook. Confident and accurate use of departmental computer systems/databases.
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
May 01, 2024
Full time
Technical Support Advisor / Service Desk Analyst Job Type: Full-time Location: Redhill - On Site Role Salary: Up to £25,000 per annum (Plus £2,500 shift allowance, and £1000 Night shift allowance, if candidate wanted to do night shift) Exciting opportunity to join a global telecommunications organisation in a Technical Support Advisor role as part of their Global Customer Support Centre (GCSC). The successful candidate will be a proactive team member, eager to grow within the company and committed to delivering exceptional customer support. Day to Day of the role: Provide 1st and 2nd line technical support for product, service, and billing enquiries, focusing on military and commercial maritime and land-based customers. Monitor VSAT Networks and BGan POP, assisting with line up and service issues, and ensuring quick resolution of network or customer-related problems. Liaise with internal projects and engineering teams and manage the Escalations email inbox. Respond to customer enquiries promptly, ensuring customer expectations and SLA's are met. Log all calls/emails and maintain Microsoft CRM or Freshdesk for team clarity, escalating issues when necessary. Monitor GCSC associated infrastructure, investigate alarms, issue outage reports, and act on high usage alerts. Manage cases through to resolution, escalating to internal and external resolver groups as needed. Pursue technical training and share knowledge with colleagues, contributing to the team's continuous improvement. Required Skills & Qualifications: Customer-facing experience with a confident and clear telephone manner. Computer literacy and a keen commercial awareness. Ability to obtain Security Clearence Experience working in a similar customer facing Technical Support type role Ability to work independently and take initiative. Experience in some form telecommunication/communication systems would be a beneficial Preferred experience with Inmarsat and/or VSAT, and technical knowledge of maritime and land mobile systems. Familiarity with customer IT networks/systems and network operations. Benefits Summary (full details can be provided in due course) 25 days Leave Matched Pension contribution of up to 7.5% Private Medical Insurance and Life Assurance
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements :Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at or know anyone who would be a good fit? We have a great referral scheme, we offer £300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods."? In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 01, 2024
Full time
Working with a Housing Association based in London to find a Data and Performance Analyst Location : Central London Travel requirements :Hybrid (twice a week onsite) Salary : 43k What a "Data and Performance Analyst" will do: Work on reporting methodologies to elevate service delivery and assess company performance. Provide business intelligence and data analysis insights to the wider business Identify and address data quality issues to ensure accuracy and reliability in reporting. Collaborate with technical colleagues to understand, design, and test new systems or processes. What a "Data and Performance Analyst" will have; Proficiency in Excel and SQL Experience in developing dashboards, creating data visualisation and providing data reports and analysis using PowerBI Familiarity with Dynamics CRM, Azure SQL, and DataFactory Excellent communication skills Strong proven analytical skills with the ability to analyse data sets for trends and correlations. Knowledge of statistical analysis, service evaluation, and quality control techniques. Interested in finding out more? Contact me at or know anyone who would be a good fit? We have a great referral scheme, we offer £300 vouchers for successful referrals. "Our vision at Goodman Masson is to be admired internally and externally for our commitment to equality, diversity and inclusion. Some of our clients, lawfully aim to alleviate disadvantage or under-representation experienced by those with a protected characteristic. We proudly support them and have used the UK Government Equality Act 2010: Quick Start Guide to Using Positive Action in Recruitment and Promotion to inform our advertising and sourcing methods."? In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
This is an exciting opportunity for a CRM Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate will have solid CRM support experience, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note - full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
May 01, 2024
Full time
This is an exciting opportunity for a CRM Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate will have solid CRM support experience, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note - full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Software Support Analyst Offering up to £32,000 per annum Located in London Victoria Permanent Hybrid working (3 days in office) About The Company This company is a world-leading miner of responsible coloured gemstones. They are the operator and 75% owner of both the Kagem emerald mine in Zambia (believed to be the world's single largest producing emerald mine) and the Montepuez ruby mine in Mozambique (one of the most significant recently discovered ruby deposits in the world). In addition, they also hold controlling interests in various other gemstone mining and prospecting licenses in Zambia, Mozambique, Ethiopia and Madagascar. Responsibilities Capturing, updating, uploading, and managing data in the G-Trac knowledgebase system, which is now transitioning to a SaaS platform. This involves extensive and routine data entry tasks related to companies and individuals as part of Gemfields' CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the SaaS platform. Monitoring, curating, and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS environment. Conducting internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and to aid CRM, enhancing the platform's value to external clients. Providing G-Trac training and development to new and existing users, including preparation and maintenance of user and training materials tailored for both internal stakeholders and external SaaS clients. Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the iterative development of a SaaS product. Collecting and detailing functional requirements for adding new features or modifying current ones, aligning product development with user needs and market trends in the SaaS industry. Collaborating closely with the Development team to ensure these requirements are accurately implemented and delivered on time, ensuring the platform's reliability and scalability as a SaaS solution. Verify the functionality of all features following a system update and report any discrepancies or issues to the development team for resolution, which is crucial for maintaining high service levels expected from a SaaS provider Qualifications, Skills and Experience: University graduate (any field) Experience with data or information systems would be desirable A robust knowledge of Microsoft Office (Word, Excel and PowerPoint), PDF, ideally with a strong interest in IT and systems/software A high degree of accuracy, with strong attention to detail and a professional, thorough approach A proclivity for proper administration and record-keeping Excellent organisational, interpersonal and communication skills Ability to work to and engender high corporate standards Ability to work to tight deadlines and remain calm under pressure The ability to write clearly and succinctly A "can-do" and down-to-earth attitude Energetic, cheerful, personable and willing to learn Ability to maintain discretion and deal appropriately with confidential information Being able to work independently as well as part of a team Logical problem-solving skills Benefits Competitive salary Benefits package including: - Private Medical Insurance- Dental Insurance- Health Cash Plan- Life Assurance- Income Protection- Contributory Pension scheme 25 days holiday Discretionary bonus In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
May 01, 2024
Full time
Software Support Analyst Offering up to £32,000 per annum Located in London Victoria Permanent Hybrid working (3 days in office) About The Company This company is a world-leading miner of responsible coloured gemstones. They are the operator and 75% owner of both the Kagem emerald mine in Zambia (believed to be the world's single largest producing emerald mine) and the Montepuez ruby mine in Mozambique (one of the most significant recently discovered ruby deposits in the world). In addition, they also hold controlling interests in various other gemstone mining and prospecting licenses in Zambia, Mozambique, Ethiopia and Madagascar. Responsibilities Capturing, updating, uploading, and managing data in the G-Trac knowledgebase system, which is now transitioning to a SaaS platform. This involves extensive and routine data entry tasks related to companies and individuals as part of Gemfields' CRM initiatives, which are crucial for internal use and as a service offering to other businesses. Entering data and information from time to time on behalf of other users, ensuring seamless integration and consistency across the SaaS platform. Monitoring, curating, and improving user entries while providing ongoing guidance to users for optimal information effectiveness is essential for maintaining high-quality service delivery in a SaaS environment. Conducting internet and desktop research to keep the knowledgebase updated with news and current affairs relevant to the Group and to aid CRM, enhancing the platform's value to external clients. Providing G-Trac training and development to new and existing users, including preparation and maintenance of user and training materials tailored for both internal stakeholders and external SaaS clients. Acting as the G-Trac helpdesk for users to assist with queries and issues, offering critical support in a customer-facing SaaS solution. Collating and interpreting user feedback and comments to continuously improve the system is a key process in the iterative development of a SaaS product. Collecting and detailing functional requirements for adding new features or modifying current ones, aligning product development with user needs and market trends in the SaaS industry. Collaborating closely with the Development team to ensure these requirements are accurately implemented and delivered on time, ensuring the platform's reliability and scalability as a SaaS solution. Verify the functionality of all features following a system update and report any discrepancies or issues to the development team for resolution, which is crucial for maintaining high service levels expected from a SaaS provider Qualifications, Skills and Experience: University graduate (any field) Experience with data or information systems would be desirable A robust knowledge of Microsoft Office (Word, Excel and PowerPoint), PDF, ideally with a strong interest in IT and systems/software A high degree of accuracy, with strong attention to detail and a professional, thorough approach A proclivity for proper administration and record-keeping Excellent organisational, interpersonal and communication skills Ability to work to and engender high corporate standards Ability to work to tight deadlines and remain calm under pressure The ability to write clearly and succinctly A "can-do" and down-to-earth attitude Energetic, cheerful, personable and willing to learn Ability to maintain discretion and deal appropriately with confidential information Being able to work independently as well as part of a team Logical problem-solving skills Benefits Competitive salary Benefits package including: - Private Medical Insurance- Dental Insurance- Health Cash Plan- Life Assurance- Income Protection- Contributory Pension scheme 25 days holiday Discretionary bonus In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP.or via email
May 01, 2024
Full time
Dynamics CRM/ D365 CE Systems Support Analyst Actively representing an established professional services organisation, headquartered in Central London, as they look to recruit an experienced D365 CE/ CRM support analyst into their growing application team. The role will involve ensuring the smooth running of their business critical CRM environment - responsible for day to day support tasks and continuous improvement projects. The position will also include supporting the companies Power Platform processes - involving hands on configuration/ maintenance work with Power Apps, Power BI and Power Automate. This role offers home based flexibility, with requirement for on-site time in London 2-3 days a month; project phase dependent. The role offers Fantastic exposure to Dynamics 365 CE/ PP, with a range of interesting projects planned Attractive base salary & benefits package Certified Microsoft training/ development opportunities Regular company events/ team meet ups/ incentives The role will involve Providing day to day support of my clients Dynamics 365 CE/ CRM and Power Platform environment Troubleshooting system performance issues/ minor bug fixing Project based functional analysis for new implementation projects Training users on new functionality/ system changes Working closely with customers to provide top tier customer service and support Preferable skills for the role will include Proven experience supporting Dynamics 365 Customer Engagement (CE) or Dynamics CRM systems Power Platform expertise, across Power Automate/ flow, Power BI & Power Apps Strong analytical skills, with the ability to understand issues and troubleshoot effectively Experience in functional requirement analysis/ process mapping; testing & training new enhancements Excellent communication skills written and verbal, comfortable in user facing environment Interested? Apply Today - Interview Slots Available! Nick Butter To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick Butter by phone on or send your current CV to .Nigel Frank International is the global leading Microsoft Dynamics Recruitment firm, providing the most Dynamics 365 opportunities within the global market. Dealing with both Microsoft Partners and End Users, our specific Microsoft Dynamics 365 team specialise in the highest amount of exclusive live roles within the UK market, enabling us to match your requirements with a broad range of exciting opportunities. Our client relationships have been built up through our extensive knowledge and experience within the industry, with clients using our service time and again for the best experience within the Dynamics 365 market.I am interested in speaking to any Dynamics candidate who is seeking their next career move, and can ensure complete confidentiality in the process. To talk further about exclusive live opportunities in the UK Dynamics 365 market, please contact me ASAP.or via email
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following;- Previous work as part of a busy service desk team clearing a high volume of tickets- Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required- Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries- Previous customer facing/ telephony experience- Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to £180- 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
May 01, 2024
Full time
Your new company A reputable private sector organisation based just outside of Glasgow City Centre. With IT as the backbone of their business and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a Service Desk Analyst on a day rate contract basis. Your new role As a service desk analyst, you will be part of a busy team who form the 1st Line of IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you'll need to succeed The ideal candidate will have experience of the following;- Previous work as part of a busy service desk team clearing a high volume of tickets- Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required- Previous work using CRM systems to capture data adequately and keep track of workflows and customer queries- Previous customer facing/ telephony experience- Previous exposure to MS technologies such as M365, InTune, Azure tec What you'll get in return - Day rate up to £180- 3-Month initial contract - Industry experience with a reputable employer What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve complex system problems. Collaborate with cross-functional teams to improve customer service and address systemic issues. We Need: 2+ years in customer service or technical support Strong technical skills, excellent communication, and a customer-first mindset. Experience with CRM and ticketing platforms. This is an organisation who invest heavily in their staff, it's an opportunity to progress and grow within a market leading company. To discuss in detail, please get in touch ASAP
May 01, 2024
Full time
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business. Your Role: Provide first and second-line support for IT inquiries and technical issues. Troubleshoot, triage, and resolve complex system problems. Collaborate with cross-functional teams to improve customer service and address systemic issues. We Need: 2+ years in customer service or technical support Strong technical skills, excellent communication, and a customer-first mindset. Experience with CRM and ticketing platforms. This is an organisation who invest heavily in their staff, it's an opportunity to progress and grow within a market leading company. To discuss in detail, please get in touch ASAP