Reigate and Banstead Borough Council
Reigate & Banstead Borough Council, Castlefield Road, Reigate, UK
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Oct 04, 2023
Full time
Can you help us improve the services delivered to our residents and customers? Do you have software development skills, technical ICT experience and enjoy variety? Reigate and Banstead Borough Council are seeking someone to join them as a Systems Support Analyst and it could be the position you are looking for.
Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy. You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.
You will be using your knowledge and experience of CRM, API’s, SQL and SQL Server, ETL software, automation, ftp, DOS scripting, webservices and PowerBI. This could be:
with the Granicus govService CRM platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
integrating diverse back office systems using API’s and webservices
creating and managing existing SQL databases
writing and maintaining PowerBI reports
supporting legacy batch work using scheduled tasks, ftp and DOS scripting tools
working with third party software suppliers on upgrade and migration projects
troubleshoot third line support calls
You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.
Additional Information
For an informal discussion about the role, please contact: Kenton Reader, Business Improvement Team Leader on Tel: 01737 276764.
We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.
Closing Date: 16 October 2023
Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
Apr 20, 2024
Full time
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues. You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle. This role will involve a customer facing element and you must enjoy working with people of all walks of life. Core responsibilities and skills required: Must have some experience of supporting business applications (Cloud-based and on-prem) Supporting delivery of new technology and software Troubleshooting and configuring software applications Provide 2nd line support Assist in the delivery of project work Knowledge of business software to include accounting/financial management, HR, CRM, SharePoint, Office Experience of SQL Server, Oracle or other RDMS Data Management experience Soft Skills: Passion for IT Genuine interest in helping others Self-motivated and proactive Analytic approach Hybrid working - core hours 9am - 5:30pm. If you feel you hit the criteria above, hit apply!
Business Systems Analyst - Ripley, Derbyshire - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Ripley, Derbyshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
Apr 19, 2024
Full time
Business Systems Analyst - Ripley, Derbyshire - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Ripley, Derbyshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
Business Analyst - Stourbridge - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Stourbridge, Cambridgeshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
Apr 19, 2024
Full time
Business Analyst - Stourbridge - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in Stourbridge, Cambridgeshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
Business Systems Analyst - St Neots - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in St Neots, Cambridgeshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
Apr 19, 2024
Full time
Business Systems Analyst - St Neots - 33/36k ALH Recruitment are looking to recruit a Business Analyst with immediate effect for our global leading client based in St Neots, Cambridgeshire. Role - Business Systems Analyst The Business Systems Analyst plays a pivotal role within their IT team, focusing on optimizing business operations through the utilization of Microsoft's 365, Business Central, Power BI, and CRM systems. Working closely with their users across four Business Units, the Business Systems Analyst ensures seamless functionality and user satisfaction with the IT infrastructure. Key Responsibilities: Offer hands-on desk side IT support and training to users, promoting efficient utilization of Microsoft 365, Business Central, Power BI, and CRM tools. Proactively identify, prioritize, and resolve system, hardware/software, and network issues in a timely manner. Manage IT support calls through a Helpdesk facility, providing regular reports to maintain service level agreements. Monitor and report on key performance metrics related to system functionality and user satisfaction. Oversee the management of network printers, including deployment, consumables, and usage statistics. Collaborate with the Group Head of IT to develop and maintain network documentation, department policies, and procedures. Coordinate with third-party suppliers for hardware and software auditing. Provide backup support within the IT team to ensure uninterrupted service levels. Conduct assessments of user IT skills and develop training documentation to enhance proficiency in IT systems. Deliver IT induction training to new staff, facilitating their integration into the business. Deploy new IT hardware across the organization as needed. Perform additional duties as delegated by the Group Head of IT and/or Chief Executive. Required Experience: Proficiency in Microsoft's Business Central, Power BI, and CRM systems is indispensable. Experience in IT back office/systems administration and desk side support. Knowledge of Local Area Networks (LAN), Microsoft Windows Server (2019/2022), Windows Operating Systems (Windows 10/11), and Microsoft Office 365 is preferred. If you feel you have the skills and experience to step into this exciting Business Analyst Role working for our leading global communications company, then please apply below.
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
Apr 19, 2024
Full time
Elevation Recruitment group are pleased to be exclusively supporting one of our key clients in the recruitment of a Lead Systems Business Analyst. Predominantly site-based role in Sheffield Are you a dynamic and driven individual with a passion for technology and problem-solving? We're on the lookout for an exceptional Systems Business Analyst to become an integral part of our clients team. In this role, you'll have the exciting opportunity to provide first class software support to the business ERP/back-office systems and various integrated applications. Additionally, you'll take the lead in scoping, designing, and implementing changes to application configurations, ensuring seamless alignment with business objectives. This role will allow you as the successful Lead Systems BA to dive into the role with confidence! My client will offer full training on their supported business applications, empowering you to excel from day one. You will work with a talented team on diverse projects that will expand your skill set. Key Duties & Responsibilities: Provide timely and efficient software support for the ERP/back-office system and integrated applications Lead the scoping, design, and implementation of application configuration changes, adhering to best practices and change management processes Work closely with end-users to understand their needs, troubleshoot issues, and provide effective solutions Conduct thorough analysis of reported issues, identify root causes, and implement appropriate fixes or workarounds Assist in user acceptance testing (UAT) for new software releases, patches, and enhancements Deliver comprehensive training and documentation to end-users to enhance their proficiency in using supported applications Liaise with cross-functional teams to address complex technical issues and ensure optimal application functionality Stay abreast of application updates, new features, and industry trends to inform decision-making and optimise system performance Ensure compliance with service level agreements (SLAs) by resolving incidents and requests within defined timeframes Maintain detailed documentation of support activities, including issue details, resolutions, and configurations We are keen to speak with Systems / Business Analysts who possess the following skill & experience: Demonstrable experience in a commercial environment, providing application support and development Basic accounting skills to troubleshoot financial modules within the ERP system Strong SQL skills for database querying and data analysis Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) for documentation and analysis purposes Good working knowledge of MS CRM (Customer Relationship Management) systems Valid driving license for occasional travel to other company sites Experience in business analyst methodologies is desirable If you're ready to take your career to the next level and thrive in a dynamic, supportive environment, we want to hear from you!
This is an exciting opportunity for a CRM Software Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with application support & development. This role will be based around CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo etc) supporting a large number of internal users across a Sales & Marketing team providing integration, customisation & automation features. As a software developer you will have solid skill around application development, support, building new features, testing & documentation, and maintenance. The ideal candidate will have some experience with JavaScript, HTML, CSS, SQL, and if possible some CRM experience. My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. Please note this role will ideally be 5 days a week in the office, but for the right candidate there may be some flexibility. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, Software Developer, CRM support analyst, or CRM administrator, and you are looking for a new challenge please send me your CV immediately.
Apr 19, 2024
Full time
This is an exciting opportunity for a CRM Software Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with application support & development. This role will be based around CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo etc) supporting a large number of internal users across a Sales & Marketing team providing integration, customisation & automation features. As a software developer you will have solid skill around application development, support, building new features, testing & documentation, and maintenance. The ideal candidate will have some experience with JavaScript, HTML, CSS, SQL, and if possible some CRM experience. My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. Please note this role will ideally be 5 days a week in the office, but for the right candidate there may be some flexibility. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, Software Developer, CRM support analyst, or CRM administrator, and you are looking for a new challenge please send me your CV immediately.
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Apr 19, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Apr 19, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £32,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys, 'Best Practice' policies, user training, & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM Best Practice processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however, my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £32,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Your Company A highly successful company are partnering with the NET Recruit team to support their recruitment campaign for a Senior BI Data Analyst in Bournemouth. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success they are investing in their future, expanding many of their internal teams and reaching a wider customer base, requiring a cohesive and proactive support system in place to supplement their offerings. This is an exciting new opportunity to gain recognition and exposure within the team and truly make a difference within the company both in terms of profitability and operational efficiency by capturing the relevant metrics from a wide cross section of data sources that will drive the business forward. IMPORTANT: Applicants MUST be already located and living in the Bournemouth area and have full right to work in the UK . Your Role & Responsibilities Typical duties and responsibilities for this role will include, but not be limited to: Leading the development of Power BI and Dynamics CRM applications across the business to ensure they meet goals Maximise efforts to understand the business needs and use this knowledge to increase effectiveness Providing solutions and alternative options for senior management to address their issues and needs Taking ownership of the deployment process Conducting quality checks, monitoring the data warehouse and administrating the ETL Providing support in reporting for Power BI and delivering training across the business Managing Power BI report subscriptions Managing the SQL database and backups Creating reports and tasks for month and year end What Do You Need To Apply? This role will require the ideal candidate to have a highly technical, analytical and communicate mindset, made evident through exemplary presentation skills. Fundamental for this role will be prior experience to an advanced level of Office 365, including Power BI, MS Flow, Excel, and PowerApps also, alongside good SQL knowledge. Additional knowledge includes Azure Data Factory and Data Flows, API integrations and C#. An individual who has previously undertaken work on large-scale projects is also required, as is experience regarding data visualisation. An individual who has a proven track record of working successfully, both on their own, and within a larger team, will be looked upon favourably. What Will You Get In Return? On offer is a base salary of up to £57,000, alongside other additional benefits, including a good holiday allocation, generous pension, life insurance and free parking. This leading company value the wellbeing of their employees very highly and are keen to ensure the successful applicant has everything they require for this position in terms of tolls and training. This is a unique opportunity to make an incredibly large impact and difference within a high-growth company that has an eminently bright future. If you are interested in a confidential conversation, please reach out directly to: Joshua Whitton - Recruitment Partner M: (phone number removed) E: (url removed)
Apr 18, 2024
Full time
Your Company A highly successful company are partnering with the NET Recruit team to support their recruitment campaign for a Senior BI Data Analyst in Bournemouth. The company provide excellent solutions to their clients, across a number of niches including aerospace, automotive and industrial, among others. Due to recent success they are investing in their future, expanding many of their internal teams and reaching a wider customer base, requiring a cohesive and proactive support system in place to supplement their offerings. This is an exciting new opportunity to gain recognition and exposure within the team and truly make a difference within the company both in terms of profitability and operational efficiency by capturing the relevant metrics from a wide cross section of data sources that will drive the business forward. IMPORTANT: Applicants MUST be already located and living in the Bournemouth area and have full right to work in the UK . Your Role & Responsibilities Typical duties and responsibilities for this role will include, but not be limited to: Leading the development of Power BI and Dynamics CRM applications across the business to ensure they meet goals Maximise efforts to understand the business needs and use this knowledge to increase effectiveness Providing solutions and alternative options for senior management to address their issues and needs Taking ownership of the deployment process Conducting quality checks, monitoring the data warehouse and administrating the ETL Providing support in reporting for Power BI and delivering training across the business Managing Power BI report subscriptions Managing the SQL database and backups Creating reports and tasks for month and year end What Do You Need To Apply? This role will require the ideal candidate to have a highly technical, analytical and communicate mindset, made evident through exemplary presentation skills. Fundamental for this role will be prior experience to an advanced level of Office 365, including Power BI, MS Flow, Excel, and PowerApps also, alongside good SQL knowledge. Additional knowledge includes Azure Data Factory and Data Flows, API integrations and C#. An individual who has previously undertaken work on large-scale projects is also required, as is experience regarding data visualisation. An individual who has a proven track record of working successfully, both on their own, and within a larger team, will be looked upon favourably. What Will You Get In Return? On offer is a base salary of up to £57,000, alongside other additional benefits, including a good holiday allocation, generous pension, life insurance and free parking. This leading company value the wellbeing of their employees very highly and are keen to ensure the successful applicant has everything they require for this position in terms of tolls and training. This is a unique opportunity to make an incredibly large impact and difference within a high-growth company that has an eminently bright future. If you are interested in a confidential conversation, please reach out directly to: Joshua Whitton - Recruitment Partner M: (phone number removed) E: (url removed)
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note - full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Apr 18, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system supporting a large number of internal users across Sales & Marketing. The ideal candidate with have solid CRM support experience, ideally working with SQL & JavaScript, and be familiar with customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement Working with JavaScript CRM Widgets CRM integration, customisation & automation If possible, a Zoho CRM background would be preferred, however my client is willing to consider candidates from a wide range of CRM backgrounds (HubSpot, Salesforce, Dynamics, Odoo). Please note - full Zoho CRM training will be provided, as well as training on JavaScript. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM support analyst, CRM administrator or CRM super user, and you are looking for a new challenge please send me your CV immediately.
Digital Retail Business Analyst - Bracknell office based (on-site 3 days a week) 550 per day Inside IR35, 12 months (work through an Umbrella company) Due to on-site attendance must live within an easy daily drive of Bracknell, Berkshire (not commutable by public transport) Experienced Digital Retail E-commerce Business Analyst required for a Retail sales programme in a Salesforce environment web & mobile app. Experienced Digital on-line Retail Business Analyst urgently required for a long-term assignment assignment for a major global brand for 2nd phase of their Go Live on there future Retails sales programme. Key responsibilities and tasks : Responsible for ensuring business requirements for Digital solutions are clearly defined and validated. Working in an agile approach with business users, design agencies, development partners and other stakeholders to ensure processes & functionality for digital solutions including mobile apps are clearly defined and agreed. You will also be responsible for supporting the business in defining and implementing change management strategies (eg engagement plans, etc) by working with key European stakeholders. Key skills: Digital Retail BA experience Work on site in Bracknell 3 days a week Strong experience of implementing digital mobile & web solutions based on cloud based solutions, eg digital marketing (content management), CRM or mobile platforms. Very good experience of delivering digital projects based on innovative and creative multi-channel user experience (UX) - mobile app & online portals. Experience of change management & stakeholder engagement while implementing European or Global projects - understanding cultural differences & business priorities. Strong experience in business analysis & process change, ideally within a sales and marketing environment for Retail Sectors Digital Retail Business Analyst - Bracknell office based (on-site 3 days a week)
Apr 18, 2024
Contractor
Digital Retail Business Analyst - Bracknell office based (on-site 3 days a week) 550 per day Inside IR35, 12 months (work through an Umbrella company) Due to on-site attendance must live within an easy daily drive of Bracknell, Berkshire (not commutable by public transport) Experienced Digital Retail E-commerce Business Analyst required for a Retail sales programme in a Salesforce environment web & mobile app. Experienced Digital on-line Retail Business Analyst urgently required for a long-term assignment assignment for a major global brand for 2nd phase of their Go Live on there future Retails sales programme. Key responsibilities and tasks : Responsible for ensuring business requirements for Digital solutions are clearly defined and validated. Working in an agile approach with business users, design agencies, development partners and other stakeholders to ensure processes & functionality for digital solutions including mobile apps are clearly defined and agreed. You will also be responsible for supporting the business in defining and implementing change management strategies (eg engagement plans, etc) by working with key European stakeholders. Key skills: Digital Retail BA experience Work on site in Bracknell 3 days a week Strong experience of implementing digital mobile & web solutions based on cloud based solutions, eg digital marketing (content management), CRM or mobile platforms. Very good experience of delivering digital projects based on innovative and creative multi-channel user experience (UX) - mobile app & online portals. Experience of change management & stakeholder engagement while implementing European or Global projects - understanding cultural differences & business priorities. Strong experience in business analysis & process change, ideally within a sales and marketing environment for Retail Sectors Digital Retail Business Analyst - Bracknell office based (on-site 3 days a week)
This is an exciting opportunity for a CRM Support Administrator / CRM Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo) supporting a large number of internal users across a Sales & Marketing team. The ideal candidate will have solid CRM support experience and be familiar with user training, 'best practice' policies, customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, CRM support analyst, CRM administrator or CRM superuser, and you are looking for a new challenge please send me your CV immediately.
Apr 18, 2024
Full time
This is an exciting opportunity for a CRM Support Administrator / CRM Developer to join a leading finance firm in the Northampton area. This role is paying £35,000 + generous annual bonus. To be considered for this position you will have previous experience with a CRM system (Zoho, HubSpot, Salesforce, Dynamics, Odoo) supporting a large number of internal users across a Sales & Marketing team. The ideal candidate will have solid CRM support experience and be familiar with user training, 'best practice' policies, customer journeys & automation workflows. As a CRM support analyst / CRM super user you will be familiar with: Creating & managing users & permissions Managing CRM 'Best Practice' processes Reviewing functionality & business processes to identify any areas of improvement CRM integration, customisation & automation My client is willing to consider candidates from a wide range of CRM backgrounds - Zoho, HubSpot, Salesforce, Dynamics, &/or Odoo. This role is based in Northampton and is paying up to £35,000 + bonus (circa 10% discretionary). If you are an experienced CRM developer, CRM support analyst, CRM administrator or CRM superuser, and you are looking for a new challenge please send me your CV immediately.
Job Title: Performance Analyst Hours: Full time - Monday to Friday Type: Permanent Location: Southwark, SE1 - hybrid working Salary : 43,000 Purpose - Our clients Corporate strategy sets out objectives for the next five years and the Performance Analyst role is pivotal to help the organisation to achieve aspirations and outcomes. They are a data-driven organisation that uses data (both internal and external) to develop strategies, make decisions and take action. To do this, they need to build a good understanding of the data they hold and need, as well as the right processes, supporting IT, skills and culture required to inform critical business decisions and improve services to customers. Job Role - The Performance Analyst will work with the Strategic Data Lead to; Develop self-service reporting tools for users of all levels and providing bespoke analysis to help stakeholders make data driven decisions. Identify and assess problems with the quality of data that is used for and presented in data reporting and take action to address issues identified. Contribute to the completion and submission of benchmarking and statutory reporting requirements, including returns required by government departments and regulators. Candidate Requirements - Demonstrable excellent skills in Excel and SQL and SQL database administration (essential). Experience in producing data reporting and analysis with tools such as Power BI for data visualisation (essential) Experience of using Dynamics 365 (CRM configuration and administration), Azure SQL and DataFactory. (essential) Excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the organisation. Experience or knowledge of statistical analysis. Ability to analyse data sets for trends and correlations, and to present this as evidence to support decision-making. Strategic thinking and strong analytical skills: both quantitative and qualitative Strong reporting skills and understanding of report aesthetics Demonstrable experience of working within a change and transformation environment Significant proven experience and ability to analyse and interpret service activity data, seek and manage feedback from services users in a way that supports service improvement. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 18, 2024
Full time
Job Title: Performance Analyst Hours: Full time - Monday to Friday Type: Permanent Location: Southwark, SE1 - hybrid working Salary : 43,000 Purpose - Our clients Corporate strategy sets out objectives for the next five years and the Performance Analyst role is pivotal to help the organisation to achieve aspirations and outcomes. They are a data-driven organisation that uses data (both internal and external) to develop strategies, make decisions and take action. To do this, they need to build a good understanding of the data they hold and need, as well as the right processes, supporting IT, skills and culture required to inform critical business decisions and improve services to customers. Job Role - The Performance Analyst will work with the Strategic Data Lead to; Develop self-service reporting tools for users of all levels and providing bespoke analysis to help stakeholders make data driven decisions. Identify and assess problems with the quality of data that is used for and presented in data reporting and take action to address issues identified. Contribute to the completion and submission of benchmarking and statutory reporting requirements, including returns required by government departments and regulators. Candidate Requirements - Demonstrable excellent skills in Excel and SQL and SQL database administration (essential). Experience in producing data reporting and analysis with tools such as Power BI for data visualisation (essential) Experience of using Dynamics 365 (CRM configuration and administration), Azure SQL and DataFactory. (essential) Excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the organisation. Experience or knowledge of statistical analysis. Ability to analyse data sets for trends and correlations, and to present this as evidence to support decision-making. Strategic thinking and strong analytical skills: both quantitative and qualitative Strong reporting skills and understanding of report aesthetics Demonstrable experience of working within a change and transformation environment Significant proven experience and ability to analyse and interpret service activity data, seek and manage feedback from services users in a way that supports service improvement. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
Apr 18, 2024
Full time
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
Apr 18, 2024
Full time
Portfolio are proud to be working with our client, an Award winning, global professional services / SaaS provider based in Manchester city Centre. Due to expansion within the team, they are looking for a highly capable service desk analyst to assess and optimize the performance of the End-User software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to their clients and personnel through Live chat and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. This is a varied and fast paced role, so if you have experience of resolving technical issues over Live Chat are up for the challenge, apply today and we'll be in touch! Responsibilities: Provide response to all Chat & Email support queries to the service desk. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. As required provide support to phone queries to the service desk. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Requirements: In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Profit share scheme 25 days' holiday, plus bank holidays Day off on your birthday Perkbox discounts Holidays increase after 2 and 5 years' service Pension Plan and Life Insurance Access to Employee Assistance Programme INDMANJ
At British Gas we are on a mission to transform the relationship our customers have with their homes. We are creating connected products that are powered by innovative technologies and brilliant services. We work with our customers to understand their needs, problems, and homes to constantly improve the services offered and help grow our business. To get where we're going, we have an exciting new opportunity for a Digital Product Owner Analyst . We are looking for someone who is analytical and innovative to manage part of our Installs portfolio and the associated channel performance. You will collaborate with other Product Owners/Analysts in eCommerce and our Digital Analysts. You'll also work closely with the Marketing, Pricing and commercial teams to deliver best-in-class conversion rates and optimisation activity. Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home with flexibility required to attend occasional meetings at our Centrica sites. What will you do? Optimising customer acquisition and retention via our content, sales pages and journeys. Ensuring great customer and business outcomes are being achieved, specifically Shop to buy conversion, volume vs. value, AOV/NPV and NPS. Knowing the Installs inside and out, including working with Analysts to set up, manage and analyse performance data. Including leveraging qualitative and quantitative data with a test-and-learn culture to drive quick decision-making. Establish and communicate a product roadmap and OKRs for specific areas of the estate. Review competitor strategies and new solutions, assess potential partnerships or competitive threats. Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading net promoter score. Work with Commercial business to deliver solutions that are scalable, flexible and designed to be built once but used repeatedly. Work with support teams to understand regulatory, legal, new product launches and go-to-market. Cultivate an environment of transparency and trust, where your colleagues and squads feel empowered to share ideas, be challenged and fulfil their potential. Who are we looking for? Experience in a commercially focused Product Ownership/eCommerce role. Good understanding of Conversion Rate Optimisation and of experience achieving challenging outcomes in a Digital environment. Good understanding of Customer testing, both quantitative and qualitative. Including User Testing, Surveying, A/B testing and MVTs. A good understanding of SEO and digital marketing (PPC, Display, Social, VOD). Experience of the Adobe suite (specifically Analytics and Target) and CRM tools (Salesforce experience preferred) would be advantageous. Experience working in an agile environment. Key Competencies/Core Capabilities required to perform the role: Great stakeholder management, collaboration and communication skills. Performance focused, comfortable with uncertainty and ability to rapidly switch focus. Strong sense of ownership and personal responsibility for driving commercial performance of digital channels. Passion and a willingness to challenge and push for what you think is right. A genuine enthusiasm for problem solving and product development. We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events. We have tailored our well-being & benefits package around our employees as follows; Competitive salary and bonus potential Employee Energy Allowance at 15% of the government price cap Pension scheme Company Funded Healthcare Plan 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
Apr 18, 2024
Full time
At British Gas we are on a mission to transform the relationship our customers have with their homes. We are creating connected products that are powered by innovative technologies and brilliant services. We work with our customers to understand their needs, problems, and homes to constantly improve the services offered and help grow our business. To get where we're going, we have an exciting new opportunity for a Digital Product Owner Analyst . We are looking for someone who is analytical and innovative to manage part of our Installs portfolio and the associated channel performance. You will collaborate with other Product Owners/Analysts in eCommerce and our Digital Analysts. You'll also work closely with the Marketing, Pricing and commercial teams to deliver best-in-class conversion rates and optimisation activity. Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home with flexibility required to attend occasional meetings at our Centrica sites. What will you do? Optimising customer acquisition and retention via our content, sales pages and journeys. Ensuring great customer and business outcomes are being achieved, specifically Shop to buy conversion, volume vs. value, AOV/NPV and NPS. Knowing the Installs inside and out, including working with Analysts to set up, manage and analyse performance data. Including leveraging qualitative and quantitative data with a test-and-learn culture to drive quick decision-making. Establish and communicate a product roadmap and OKRs for specific areas of the estate. Review competitor strategies and new solutions, assess potential partnerships or competitive threats. Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading net promoter score. Work with Commercial business to deliver solutions that are scalable, flexible and designed to be built once but used repeatedly. Work with support teams to understand regulatory, legal, new product launches and go-to-market. Cultivate an environment of transparency and trust, where your colleagues and squads feel empowered to share ideas, be challenged and fulfil their potential. Who are we looking for? Experience in a commercially focused Product Ownership/eCommerce role. Good understanding of Conversion Rate Optimisation and of experience achieving challenging outcomes in a Digital environment. Good understanding of Customer testing, both quantitative and qualitative. Including User Testing, Surveying, A/B testing and MVTs. A good understanding of SEO and digital marketing (PPC, Display, Social, VOD). Experience of the Adobe suite (specifically Analytics and Target) and CRM tools (Salesforce experience preferred) would be advantageous. Experience working in an agile environment. Key Competencies/Core Capabilities required to perform the role: Great stakeholder management, collaboration and communication skills. Performance focused, comfortable with uncertainty and ability to rapidly switch focus. Strong sense of ownership and personal responsibility for driving commercial performance of digital channels. Passion and a willingness to challenge and push for what you think is right. A genuine enthusiasm for problem solving and product development. We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events. We have tailored our well-being & benefits package around our employees as follows; Competitive salary and bonus potential Employee Energy Allowance at 15% of the government price cap Pension scheme Company Funded Healthcare Plan 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
About The Role Marketing Data Analyst - Caerphilly As marketing data analyst, you will be a key member of our busy marketing team based in Caerphilly but with the option to work from home 3 days a week you will help us to shape our marketing strategies, winning new customers and looking for the best ways to upsell and cross sell to existing customers. You will be very familiar with Salesforce and Power BI and will be an expert user of Microsoft excel. Role and Responsibilities Ensure the Marketing Department fully and accurately understand the behaviours and characteristics of their existing customers through analysis of our business pool using various data sources and tools, most notable Salesforce CRM and Power BI. Provide insight into new business potential based on this analysis and maintain a suite of reports for the business in Power BI. Provide appropriate data sets to our multi-channel sales teams in line with Marketing campaigns and requirements uploading into Salesforce. Work with external data providers to source prospect data that mirrors existing customers to drive new business growth. Conduct analysis as required to provide insight into our complex customer database to support the development of campaign initiatives. Support sales and marketing activity through extraction, transformation, and provision of appropriate customer and/or new business data from multiple sources and via multiple channels including CRM. Support the Sales Managers by maintaining Lead records across all queues and functions, ensuring data is kept fresh. Create and maintain Lead Views, Campaigns, Reports and Dashboards within Salesforce CRM. Support the Data Control Manager with any ad-hoc data projects or activity as requested. Reporting to the Data Control Manager, with high interaction with Marketing, IT and Sales teams. Frequent contact with other departments including Sales support, Operations, Training and Administration. Third party contacts including external agencies. Essential Skills Required Excellent working knowledge of Excel, Excel VBA & SQL Experience working with Power BI Desktop Knowledge/experience of working with Salesforce and Wildebeest CRM Excellent attention to detail, consistent accuracy Excellent problem-solving and organisational skills Good commercial awareness Good communication and presentation skills Good project management skills Practised at managing a varied workload and identifying priorities. In return for your commitment and expertise, you will benefit from: A competitive annual salary. Hybrid working. 23 days annual leave plus bank holidays 36.25 hour working week- Monday to Friday (no weekends). Company pension scheme. We offer accredited ILM management training in house and externally. Holiday buy and sell scheme (after 6 months). c.£1000 discounts and savings via PHS Perks and additional benefits Ongoing career and development opportunities. Full training and support. 24-hour Wellbeing Helpline. Free Parking. If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you. Apply now . phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
Apr 16, 2024
Full time
About The Role Marketing Data Analyst - Caerphilly As marketing data analyst, you will be a key member of our busy marketing team based in Caerphilly but with the option to work from home 3 days a week you will help us to shape our marketing strategies, winning new customers and looking for the best ways to upsell and cross sell to existing customers. You will be very familiar with Salesforce and Power BI and will be an expert user of Microsoft excel. Role and Responsibilities Ensure the Marketing Department fully and accurately understand the behaviours and characteristics of their existing customers through analysis of our business pool using various data sources and tools, most notable Salesforce CRM and Power BI. Provide insight into new business potential based on this analysis and maintain a suite of reports for the business in Power BI. Provide appropriate data sets to our multi-channel sales teams in line with Marketing campaigns and requirements uploading into Salesforce. Work with external data providers to source prospect data that mirrors existing customers to drive new business growth. Conduct analysis as required to provide insight into our complex customer database to support the development of campaign initiatives. Support sales and marketing activity through extraction, transformation, and provision of appropriate customer and/or new business data from multiple sources and via multiple channels including CRM. Support the Sales Managers by maintaining Lead records across all queues and functions, ensuring data is kept fresh. Create and maintain Lead Views, Campaigns, Reports and Dashboards within Salesforce CRM. Support the Data Control Manager with any ad-hoc data projects or activity as requested. Reporting to the Data Control Manager, with high interaction with Marketing, IT and Sales teams. Frequent contact with other departments including Sales support, Operations, Training and Administration. Third party contacts including external agencies. Essential Skills Required Excellent working knowledge of Excel, Excel VBA & SQL Experience working with Power BI Desktop Knowledge/experience of working with Salesforce and Wildebeest CRM Excellent attention to detail, consistent accuracy Excellent problem-solving and organisational skills Good commercial awareness Good communication and presentation skills Good project management skills Practised at managing a varied workload and identifying priorities. In return for your commitment and expertise, you will benefit from: A competitive annual salary. Hybrid working. 23 days annual leave plus bank holidays 36.25 hour working week- Monday to Friday (no weekends). Company pension scheme. We offer accredited ILM management training in house and externally. Holiday buy and sell scheme (after 6 months). c.£1000 discounts and savings via PHS Perks and additional benefits Ongoing career and development opportunities. Full training and support. 24-hour Wellbeing Helpline. Free Parking. If you want a career with a well-established company, where you'll be appreciated for the quality of your work, we would love to hear from you. Apply now . phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business. Our businesses include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance. At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
(Hybrid / Remote) Job Description: We are seeking a skilled Test Manager to join our clients Data Strategy Team within the Corporate Services Directorate, working on the Better Data Programme. As a Test Manager, you will be primarily focused on overseeing testing activities for the Data hub Project and CRM projects. Your responsibilities will include collaborating with project managers, suppliers, business analysts, technical leads, and other stakeholders to define and execute test strategies, plans, and scripts. Additionally, you will ensure appropriate test data is sourced, test environments are provisioned, and testing documentation is produced and stored. Key Requirements: Proven experience providing testing services for complex technical projects. Demonstrable knowledge and experience in producing test strategies, plans, and scripts. Extensive experience advising project teams on processes for maintaining test environments. Excellent communication and relationship-building skills across technical and business teams. Desired Qualifications/Skills: Formal Test Management qualification is preferable. Solid understanding of data needed to support testing. Experience in identifying and sharing best practices related to testing. Responsibilities: Drive the project to deliver by ensuring timely production of test strategies and plans. Work with project teams to ensure appropriate system or user test scripts for each required user story. Ensure each phase of testing is appropriately sourced with data to support execution. Ensure each project provisions the required test environments and has processes to support data and code updates or resets. Identify appropriate representatives to assist with the execution of test scripts. Provide training and clear guidance on the execution and documentation of test scripts. Collaborate with project teams to capture key learnings from testing phases and share best practices. Benefits: Opportunity to work on impactful projects within the Data Strategy Team. Collaborative work environment with opportunities for learning and development. Fixed-term contract of 6 months with potential for extension.
Apr 16, 2024
Seasonal
(Hybrid / Remote) Job Description: We are seeking a skilled Test Manager to join our clients Data Strategy Team within the Corporate Services Directorate, working on the Better Data Programme. As a Test Manager, you will be primarily focused on overseeing testing activities for the Data hub Project and CRM projects. Your responsibilities will include collaborating with project managers, suppliers, business analysts, technical leads, and other stakeholders to define and execute test strategies, plans, and scripts. Additionally, you will ensure appropriate test data is sourced, test environments are provisioned, and testing documentation is produced and stored. Key Requirements: Proven experience providing testing services for complex technical projects. Demonstrable knowledge and experience in producing test strategies, plans, and scripts. Extensive experience advising project teams on processes for maintaining test environments. Excellent communication and relationship-building skills across technical and business teams. Desired Qualifications/Skills: Formal Test Management qualification is preferable. Solid understanding of data needed to support testing. Experience in identifying and sharing best practices related to testing. Responsibilities: Drive the project to deliver by ensuring timely production of test strategies and plans. Work with project teams to ensure appropriate system or user test scripts for each required user story. Ensure each phase of testing is appropriately sourced with data to support execution. Ensure each project provisions the required test environments and has processes to support data and code updates or resets. Identify appropriate representatives to assist with the execution of test scripts. Provide training and clear guidance on the execution and documentation of test scripts. Collaborate with project teams to capture key learnings from testing phases and share best practices. Benefits: Opportunity to work on impactful projects within the Data Strategy Team. Collaborative work environment with opportunities for learning and development. Fixed-term contract of 6 months with potential for extension.
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between 35k - 50k depending on experience with 50% remote work.
Apr 16, 2024
Full time
Bristow Holland have an exciting opportunity to join a nationwide business based in Colchester who is looking to recruit an Application Support Analyst to work on supporting their ERP System. As a valued member of the team, you'll be instrumental in maintaining and enhancing the organisation's ERP solutions. Your role will involve close collaboration with users across all the sites to gather and comprehend their business needs. You'll be pivotal in developing and sustaining BI reporting systems, as well as ensuring the security of our ERP platform. Additionally, you'll play a key part in delivering top-notch customer support, always prioritizing the needs of the users. Your expertise will extend to being thoroughly acquainted with the ERP solution roadmap, allowing you to guide the organisation effectively through its evolution. Key Skills: Application or Software support experience SQL or Oracle database Microsoft operating systems Desirable Skills: ERP or CRM system experience Power BI or Crystal reporting Office 365 Azure / AWS This is a unique opportunity to join a dynamic and innovative team, where you will be able to demonstrate your expertise and make a real impact on the success of the organisation. Salary is between 35k - 50k depending on experience with 50% remote work.