We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Dec 18, 2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Loch Lomond & The Trossachs National Park
Balloch, West Dunbartonshire
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
Dec 07, 2023
Full time
ICT Infrastructure Engineer (M365)
Salary : £33,622 - £40,473 per annum
Contract: Permanent - Full Time, we are happy to talk part-time and flexible working
Location: Balloch – with hybrid working model in place
Are you looking for an exciting and rewarding opportunity to work in one of the most beautiful and scenic landscapes in the world?
Loch Lomond & The Trossachs National Park covers over 720 square miles of Scotland’s finest countryside which welcomes over 4 million visitors each year. From the stunning sea lochs and rugged coastline through the majestic glens and breath-taking Loch, Scotland’s first National Park truly is a magical place to live or visit and an incredible place to work.
The role:
We have an exciting opportunity for an experienced ICT Infrastructure Engineer to join our small, dedicated team providing ICT support services for Loch Lomond & the Trossachs National Park. This is a rare opportunity to join a fast paced and high performing organisation at a truly exciting time for the Information Services team as we expand our use of Microsoft 365, look towards full Cloud adoption and being planning on our new Digital Strategy.
An experienced professional, with excellent analytical and problem-solving skills, you will have a proven track record in supporting, developing, and securing M365, Azure and Cloud based platforms, from user and app management to compliance and governance aspects as well as on site infrastructure (such as networking equipment, Microsoft Server, and VMware virtual environments)
As someone who has a background in both Microsoft 365 and Azure and on-premise technologies, you will understand how to organise and prioritise a varied workload to meet deadlines all while being confident, credible, proactive, and creative when driving quality improvement and good practice.
Responsibilities:
Provide administration and support of secure and efficient IT, telephony, data, and intranet systems, which support the business needs of the organisation, including M365, server 2016-19, networking, ICT Helpdesk (end-user support), cyber security, ongoing maintenance, system development and business continuity.
Lead the planning, implementation, administration, and development of the organisations M365 tenancy and applications.
Support the development & implementation of new technologies by advising on design concepts & changes, implementation strategies & deployment timelines.
Contribute with modern thinking regarding Infrastructure technologies to assist in the digitalization of the business.
Undertake defined support activities including performing Scheduled Maintenance (controlled upgrades and fixes), testing, problem diagnosis and Root-cause Analysis, resolving subsequent issues within agreed parameters.
Provide advice and information on matters relating to Information Services systems and software, and ICT\GIS team service delivery, and support the effective monitoring of all such systems and services.
Contribute to developing and supporting awareness initiatives, including training and the production of user guides, to promote more effective, efficient, and sustainable use of the organisation’s Information Services resources.
Assist with the provision of effective Information Services administration by maintaining key documents and records such as Asset Registers, Network Diagrams, Technical procedures, and configuration documents.
Document technical procedures and routines and assist in the production and publication of all Information Services service standards and make recommendations for policy or action.
Undertake any other duties appropriate to the grade as required.
Who we are looking for:
Your skills, abilities and experience should include:
Demonstrable relevant experience of working in a similar role
Experience of developing and supporting M365, including Azure AD, Teams, Exchange, SharePoint, OneDrive, Intune, Autopilot and O365 Apps
Experience of developing and supporting M365 Power Platform services, such as Power BI and Power Automate.
Demonstrable technical ability
Excellent analytical and problem-solving skills
The ability to adapt and to learn new skills and technologies
A recognised computing or other relevant qualification at Degree level or equivalent, or equivalent relevant experience
Ideally, but not essential, you’ll also have:
Experience of Microsoft Azure Infrastructure as a service
Strong knowledge of security solutions including firewalls, antivirus, intrusion detection, network monitoring and MDM systems
Strong knowledge and understanding of M365
Strong knowledge and understanding of Active Directory and Group policy
Relevant Microsoft Qualifications
Who we are and our values:
We offer flexible and remote working, with a generous pension scheme and annual leave allowance. Staff have access to wellbeing services and there is a strong focus on wellbeing throughout the organisation.
Being part of Loch Lomond & the Trossachs National Park Authority means being passionate about what you do, working hard to inspire and lead the way for others. We care about each other and are accessible and friendly treating each other with respect and understanding, we think about our planet with each decision we make. Together, we are the difference.
Loch Lomond & the Trossachs National Park Authority are proud to celebrate difference. Diversity of experience is vital in our success we want our business to be representative to the communities we work alongside. As an equal opportunity employer, we actively encourage applicants from a wide range of individuals, irrespective of age, disability, gender reassignment, gender identity and expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Closing date: 3 January 2024.
Interview dates are set for: w/c 15 January 2024.
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Sep 08, 2023
Full time
This is a key leadership role within the IT and Change function, responsible for overall operation and governance of the IT department and reporting directly to the group IT Director.
You will be responsible for defining policy, process and working practices and for ensuring an effective IT Support service to the Group.
A full-time post, working 37.5 hours per week Monday to Friday. Remote working, but occasional requirement to attend a site office.
Responsibilities include:
IT Service Delivery
Establishing, configuring and providing adoption assurance for service tooling
Oversight and co-ordination of incidents and requests on behalf of engineers within each subsidiary
Build relationships with senior leaderships within Group companies
Providing service reporting to senor leadership within each business
Delivery of Key IT Processes, in line with ISO27001 and ITIL, including:
Incident and Major Incident
Change Control
Access Control
Disaster Recovery Test Scheduling and Reporting
Service Desk Management
Information Security Audit
Capacity management
Vulnerability Management
Asset Management and SAM
Knowledgebase Management
Chairs the Businesses Monthly Governance meetings
Liaises with Group and subsidiary compliance teams to enable ongoing review of controls
Delivers the Group IT Risk Treatment Plan, updated the IT risk Register accordingly
Governance of MS Teams and SharePoint
Manages Vendors and Suppliers in line with the Group Supplier policy
Profile: Skills, experience, education
Skills
Strong technical awareness without being an expert
Excellent verbal, written, organisational communication skills
Strong background in ISO27001 and ITIL
Service leadership
Able to lead and mentor others who are not direct reports
Able to build relationships and engage with senior stakeholders
Customer service oriented
Knowledge of DR techniques and technologies
Strong awareness and experience of implementing IT Service management tools
Experience
5 years (or able to demonstrate excellent experience) of managing an IT Operation / Service Desk
Experience of working in a multi subsidiary business desirable
Experience of working within regulated industries preferred
Qualifications – Essential
Degree or equivalent
ITIL V4 Foundation
Qualifications – Desirable
ITIL V4 Create, Deliver, Support
ISO27001 Auditor
Formal training in people leadership
Role conditional on passing employee vetting process which includes a 5 year employment reference check, 3 year financial probity and basic criminal disclosure check.
We offer an unrivalled benefits package including flexible working arrangements, enhanced maternity & paternity, private medical insurance, medical cash plan, company sick pay, 5% matched pension, up to 27 days paid holiday (subject to length of service increments) plus bank holidays on top and option to top up by 5 days per year through our flexible leave scheme.
Kuro Health actively promotes equality of opportunity for all. We welcome applications from a wide range of candidates with the right mix of talent, skills and potential.
Derbyshire Fire & Rescue Service
Ripley, Derbyshire DE5 3RS, UK
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
Mar 28, 2023
Full time
3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure)
£44,539 - *£51,387** per annum *Career Progression Criteria applies **The salary includes a market supplement
Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire
Agile working arrangements can be discussed with the successful candidate.
Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Systems Support Specialist (Software Deployment, Server Infrastructure). Underlying responsibilities of the role are ensuring the IT infrastructure is fit for purpose, systems are secure, and you will contribute to the continual improvement of our ICT provision.
As a 3rd Line ICT Systems Support Specialist, you will be responsible for desktop software deployment, management of endpoints, providing support to system administrators and troubleshooting within the areas of responsibility.
Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing issues across the ICT infrastructure, including end-point devices and some servers, in physical, virtual and cloud environments.
You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management skills, communications skills, alongside a broad technical knowledge.
You will be able to demonstrate:
Excellent ICT Problem solving in a mission critical environment
A strong understanding of Microsoft Windows operating system technologies
A strong understanding of virtualised server and desktop provision
A strong understanding of cloud-based infrastructure
An excellent all-round ICT support understanding working as part of a busy team
Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?
To apply and find out more please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=696
For an informal discussion about the role, please contact Brett Clements, ICT Service Delivery Manager on 01773 305344.
The closing date for completed applications is midnight Sunday 23rd April 2023 .
Interviews will be held week commencing 1st May 2023 .
There may be a requirement for some travel for which a pool car will be provided.
The normal working week is 37 hours however you may occasionally need to work beyond normal office hours. The postholder will also be required to provide rota cover on the Recall to Duty Scheme.
In return we offer;
Flexible working hours
Family friendly policies
Free car parking
Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations
Employee discount scheme
Employee support networks
Ongoing training and development opportunities
Eligibility to join the Local Government Pension Scheme
We are committed to equality and fairness at work. Applications are encouraged from all diverse communities.
Derbyshire Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.
Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.
If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Jan 10, 2023
Full time
IT Technical Service Engineer
The Downs School, W est Berkshir e
Closing Date: 20 January 2023
Proposed Start Date: March 2023
Salary: Band H - £30,151-£35,411 Full-time salary – Dependent on experience
Contract type: 1 year Fixed-term Maternity cover
We are looking for a person who can play a key role in our IT Technical Services Department who has a passion and natural flare for IT. The ability to work as part of a team and show patience is also crucial.
The Downs School, a Foundation, 11-18 comprehensive school, is a successful and oversubscribed school, judged ‘Outstanding’ by Ofsted. The roll is over 1300 with a well-established Sixth Form. Results at all levels are consistently above national averages and Ofsted described our students as having ‘excellent personal and social skills’ who ‘achieve well academically’.
The Downs School has good road links to Newbury, Reading, Didcot and Oxford – situated just 5 minutes from the A34. More information about the post and the school can be found on our web site www.thedownsschool.org or by contacting Mrs D Sampson, Human Resources Manager on 01635 270022 or dsampson@tds.school.
Please return your applications by 13 January 2023 to Mrs D Sampson, Human Resources Manager at the above address or e-mail recruitment@thedownsschool.org
The Downs School is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be subject to an Enhanced Disclosure Check through the DBS and provide evidence that they have a right to work in the UK.
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
Jan 31, 2022
Full time
Could you be our next IT Technician ? We are a specialist education supplier for all things IT related, currently on the hunt for a talented individual who can step up to a unique challenge.
IT Technician
£27,000 - £34,000 per year (DOE)
Car Allowance
Full Time, Permanent Role
Must Have Existing IT Knowledge (IPv4, VLANS etc)
Stoke-on-Trent, ST7 3RA
Please note: Applicants must be eligible to work in the UK
At ICTn, we are the go-to company for all things IT-related within the education supplier sector. Having been advising educational establishment for almost 20 years, we certainly know a thing or two about IT.
Our owners originally set out to fill a gap in the market – the provision of quality, independent, practical and relevant advice to all individuals in the education sector.
Now, supported by our highly skilled staff, we can confidently lay claim to being one of the UK’s leading specialist ICT providers. From server and storage advice to e-security, network installs and VOIP telephone systems, we cover a huge section of technical ground.
The Role
A wonderful opportunity has just arisen for the right individual to take on a highly rewarding Technician role within the company.
You will be required to visit customer sites in the Midlands and South East. Your day-to-day tasks will include:
Troubleshooting computer hardware and software issues.
Maintaining a log of all support provided.
Installing new hardware and software.
Providing telephone/remote support.
Completion and preparation of all site paperwork.
The Ideal Candidate
As an IT Technician you will need to understand how to maintain and fault find within a computer network, and have knowledge of some or all of the below:
Microsoft Server.
Windows 10.
Active Directory
Virtualistation Software.
Wi-Fi configuration and management.
Switch installation and configuration.
IPv4.
VLANS.
SharePoint
Benefits
Don’t miss this fantastic opportunity to develop your IT career. We can offer:
32 days holiday.
Laptop.
Phone or monthly contribution to own sim costs (usually £10).
Car allowance.
Fuel cost expenses.
Please note: a full DBS check will be carried out for this role
How to apply
If you have the skills and experience required for this Technician position, click “apply” or send your CV to info@ictn.co.uk and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK.
Other suitable skills and experience includes: IT Technician, IT Engineer, Software Technician, Software Engineer, IT Support Technician, IT Operations Technician, ICT Technician, ICT Engineer, Offsite IT Technician, Computer Technician, Computer Engineer.
JOB TITLE: EUC Technical Services Engineer LOCATION: Stevenage SALARY: Competitive The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations. The role will involve incident and request management at the customer's sites. Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance. Main Duties of Job: Incident and request ownership and management Second Line support for software and hardware fault resolution Installation, moves and addition services in relation to IT equipment on customer sites Contribute to activities of all onsite teams as required Software installation and remediation Analysis of IT tickets, prioritising accordingly Follow local asset management policies and procedures Planning and direction of own activities with minimal management supervision. Meet or exceed the SLA commitments Contribute to activities of all onsite teams as required Proactive search for improvements & ensuring these are captured & progressed Work with onsite management to develop and improve the service being provided Adhere, at all times, to company policies and procedures To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations Skills, Knowledge & Experience: Strong knowledge of Microsoft desktop operating systems A customer-orientated approach with excellent communication and organisational skills. Ability to effectively influence and negotiate with personnel at various organisational levels. Strong analytical, creative problem solving and planning skills to achieve results. Ability to manage & create documents which are professional & articulate. Ability to prioritise, plan and meet deadlines. Ability to handle difficult and demanding customer environments. ITIL awareness The role holder would be expected to cover planned and unplanned absence at other supported sites and this could involve staying away from home on multiple consecutive nights)
Mar 29, 2024
Full time
JOB TITLE: EUC Technical Services Engineer LOCATION: Stevenage SALARY: Competitive The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations. The role will involve incident and request management at the customer's sites. Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance. Main Duties of Job: Incident and request ownership and management Second Line support for software and hardware fault resolution Installation, moves and addition services in relation to IT equipment on customer sites Contribute to activities of all onsite teams as required Software installation and remediation Analysis of IT tickets, prioritising accordingly Follow local asset management policies and procedures Planning and direction of own activities with minimal management supervision. Meet or exceed the SLA commitments Contribute to activities of all onsite teams as required Proactive search for improvements & ensuring these are captured & progressed Work with onsite management to develop and improve the service being provided Adhere, at all times, to company policies and procedures To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations Skills, Knowledge & Experience: Strong knowledge of Microsoft desktop operating systems A customer-orientated approach with excellent communication and organisational skills. Ability to effectively influence and negotiate with personnel at various organisational levels. Strong analytical, creative problem solving and planning skills to achieve results. Ability to manage & create documents which are professional & articulate. Ability to prioritise, plan and meet deadlines. Ability to handle difficult and demanding customer environments. ITIL awareness The role holder would be expected to cover planned and unplanned absence at other supported sites and this could involve staying away from home on multiple consecutive nights)
IT Infrastructure Engineer / IT Infrastructure Analyst Job Type: Full Time - Permanent Location: Guildford - Hybrid role Salary: 50- 58,000 per annum Exciting opportunity to join a world-renowned organisation based in Guildford who are seeking an experienced IT Infrastructure Engineer to work in their an established IT department. The role involves administration and project delivery of IT infrastructure, as well as providing 3rd line support to the Service Desk. This position requires a minimum of 5 years' experience in senior technical support and project delivery within a complex network environment. This is a great chance to join an impressive organisation with an outstanding benefits package (see more details below) Day to Day of the role: Provide technical expertise in the administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute, and Storage). Deliver technical projects and provide subject matter expertise in infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Assist with system architecture design and the securing of IT environments. Utilise ITIL methodologies for Availability, Capacity, Resilience, and Supportability Management. Support the resolution of escalated IT tickets and problems. Design and deliver infrastructure services through project briefs and schedules, ensuring adherence to change management processes. Conduct routine maintenance of infrastructure services, including firmware updates, OS patch management, system upgrades, and virtual infrastructure management. Provide 3rd line services within the Service Desk, resolving escalated incidents in line with Helpdesk SLAs. Offer technical expertise on IT-related matters and assist the Infrastructure Manager as needed. Review systems architecture and security, and recommend improvements based on new technologies. Required Skills & Qualifications: Minimum 5 years' experience in technical support and project delivery within a complex network environment. Strong knowledge of Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux. Significant experience with Firewall management, Network Switch management, VMware vSphere technologies, Microsoft operating systems and Exchange server roles, Storage technologies, Hybrid and Cloud-based technologies, Backup and cloud storage technologies. Desirable certifications: MCSE, CCNA, VCP (not mandatory). Degree in computing or equivalent preferred. Strong communication skills and competent troubleshooting abilities. Ability to articulate project deliverables and designs. Self-motivated and able to work in a busy environment. Benefits Include 32 Day Annual Leave (Plus Bank Holidays Up to 8% Employer Pension Annual Bonus Life Assurance Private health Cover International Travel Insurance
Mar 29, 2024
Full time
IT Infrastructure Engineer / IT Infrastructure Analyst Job Type: Full Time - Permanent Location: Guildford - Hybrid role Salary: 50- 58,000 per annum Exciting opportunity to join a world-renowned organisation based in Guildford who are seeking an experienced IT Infrastructure Engineer to work in their an established IT department. The role involves administration and project delivery of IT infrastructure, as well as providing 3rd line support to the Service Desk. This position requires a minimum of 5 years' experience in senior technical support and project delivery within a complex network environment. This is a great chance to join an impressive organisation with an outstanding benefits package (see more details below) Day to Day of the role: Provide technical expertise in the administration, implementation, and maintenance of all IT Infrastructure elements (Networking, Compute, and Storage). Deliver technical projects and provide subject matter expertise in infrastructure services such as Networking, Cloud, Mail, Remote access, and SAN. Assist with system architecture design and the securing of IT environments. Utilise ITIL methodologies for Availability, Capacity, Resilience, and Supportability Management. Support the resolution of escalated IT tickets and problems. Design and deliver infrastructure services through project briefs and schedules, ensuring adherence to change management processes. Conduct routine maintenance of infrastructure services, including firmware updates, OS patch management, system upgrades, and virtual infrastructure management. Provide 3rd line services within the Service Desk, resolving escalated incidents in line with Helpdesk SLAs. Offer technical expertise on IT-related matters and assist the Infrastructure Manager as needed. Review systems architecture and security, and recommend improvements based on new technologies. Required Skills & Qualifications: Minimum 5 years' experience in technical support and project delivery within a complex network environment. Strong knowledge of Microsoft servers, Network hardware, SAN/NAS storage technologies, HP hardware, Fortinet firewalls and switches, Linux. Significant experience with Firewall management, Network Switch management, VMware vSphere technologies, Microsoft operating systems and Exchange server roles, Storage technologies, Hybrid and Cloud-based technologies, Backup and cloud storage technologies. Desirable certifications: MCSE, CCNA, VCP (not mandatory). Degree in computing or equivalent preferred. Strong communication skills and competent troubleshooting abilities. Ability to articulate project deliverables and designs. Self-motivated and able to work in a busy environment. Benefits Include 32 Day Annual Leave (Plus Bank Holidays Up to 8% Employer Pension Annual Bonus Life Assurance Private health Cover International Travel Insurance
Introduction IT Engineer - Night Shift - Public Sector - 12 month contract initial (onsite) Onsite parking / some trainig given The Job For this position you will participate in a 1 in 4 rota covering 24/7 (45 Hours Per Week inclusive of bank holidays), (3 shifts on, 4 full days off). We are looking for a professional, organised, enthusiastic person to join our team who has excellent customer service skills as you will be customer facing. A good, calm, reassuring manner is essential with a strong attention to detail as well as a good all-round technical experience of IT. The role is part of the technical IT Service Desk team providing IT Support to staff. Experience & Knowledge Excellent customer Service communication skills (both verbal, written and in person) Active Directory (Windows Server & Azure) and User Account management Proficient in troubleshoot technical support issues. Good knowledge of MS Windows Operating Systems, Office 365 and PC, Laptop and Printer Hardware. Previous IT Service Delivery experience and experience utilizing ITSM tools. In-depth knowledge of ITIL framework processes. Responsibilities To support and maintain PC hardware, software, and bespoke IT systems (Training to be provided) either via the telephone, email, using remote control software, or in person. Ensure all incidents and service requests are accurately recorded, prioritised and progress managed on the Service Desk system. New account generation on Active Directory and downstream systems. Liaise with on-call staff and third-party suppliers, following standard procedures for incident escalation. Monitor and maintain computer systems and networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Mar 29, 2024
Contractor
Introduction IT Engineer - Night Shift - Public Sector - 12 month contract initial (onsite) Onsite parking / some trainig given The Job For this position you will participate in a 1 in 4 rota covering 24/7 (45 Hours Per Week inclusive of bank holidays), (3 shifts on, 4 full days off). We are looking for a professional, organised, enthusiastic person to join our team who has excellent customer service skills as you will be customer facing. A good, calm, reassuring manner is essential with a strong attention to detail as well as a good all-round technical experience of IT. The role is part of the technical IT Service Desk team providing IT Support to staff. Experience & Knowledge Excellent customer Service communication skills (both verbal, written and in person) Active Directory (Windows Server & Azure) and User Account management Proficient in troubleshoot technical support issues. Good knowledge of MS Windows Operating Systems, Office 365 and PC, Laptop and Printer Hardware. Previous IT Service Delivery experience and experience utilizing ITSM tools. In-depth knowledge of ITIL framework processes. Responsibilities To support and maintain PC hardware, software, and bespoke IT systems (Training to be provided) either via the telephone, email, using remote control software, or in person. Ensure all incidents and service requests are accurately recorded, prioritised and progress managed on the Service Desk system. New account generation on Active Directory and downstream systems. Liaise with on-call staff and third-party suppliers, following standard procedures for incident escalation. Monitor and maintain computer systems and networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - 35,000 + Plus car allowance 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Mar 29, 2024
Full time
2nd Line Support Engineer - Milton Keynes 5 Days per week onsite - 35,000 + Plus car allowance 2nd Line Support Engineer required for a leading client based in Milton Keynes. My client is currently seeking a 2nd Line Support Engineer to come on board to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops. Key skills, Strong 2nd Line support experience Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc. Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Administer backup technologies and antivirus/security software. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks. Possess outstanding customer service and communication aptitudes. Display a fervent dedication to their profession and a commitment to delivering superior client-centric service. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous Field service experience Previous 2nd Line experience Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Suggesting improvements and upgrades for current POS infrastructures. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Mar 29, 2024
Full time
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous Field service experience Previous 2nd Line experience Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Suggesting improvements and upgrades for current POS infrastructures. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Desktop Engineer - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 Car allowence Desktop Engineer required for a leading client based in Milton Keynes. My client is currently seeking a Desktop Engineer to come on board work full-time on client sites. This dynamic and stimulating role centers around supporting academic settings, collaborating with essential stakeholders, and actively seeking ongoing enhancements in technology and procedures. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on laptops and desktops. Key skills, Previous Desktop Support experience Handle responsibilities concerning the setup, upkeep, and resolution of issues related to Windows 10/11 OS on laptops and desktops. Conduct server OS administration tasks. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Offer support for academic hardware & software. Administer Office 365, including tasks like user account creation, Entra, Exchange Online, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Manage antivirus/security products. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate robust technical skills, exhibiting proficiency and confidence in managing the aforementioned tasks. Exhibit outstanding customer service and communication abilities. Demonstrate a fervent passion for their field and a dedication to delivering high-quality, client-focused service. Possess or be eligible for DBS clearance. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Mar 29, 2024
Full time
Desktop Engineer - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 Car allowence Desktop Engineer required for a leading client based in Milton Keynes. My client is currently seeking a Desktop Engineer to come on board work full-time on client sites. This dynamic and stimulating role centers around supporting academic settings, collaborating with essential stakeholders, and actively seeking ongoing enhancements in technology and procedures. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on laptops and desktops. Key skills, Previous Desktop Support experience Handle responsibilities concerning the setup, upkeep, and resolution of issues related to Windows 10/11 OS on laptops and desktops. Conduct server OS administration tasks. Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Offer support for academic hardware & software. Administer Office 365, including tasks like user account creation, Entra, Exchange Online, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Manage antivirus/security products. Execute cable patching and utilize remote access tools. Leverage ITSM tools for streamlined service delivery. Demonstrate robust technical skills, exhibiting proficiency and confidence in managing the aforementioned tasks. Exhibit outstanding customer service and communication abilities. Demonstrate a fervent passion for their field and a dedication to delivering high-quality, client-focused service. Possess or be eligible for DBS clearance. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
IT Support Engineer - Nights We are a globally recognized, and widely trusted organisation, with nearly 25 year expertise and ever growing technical teams, we are continuously striving to bring the best tech and entertainment software to the market! Salary up to £30,000 + benefits Stoke office, full onsite requirement covering a 7 on, 7 off nights shift pattern IT Support, Software, Hardware, Windows10, MacOS, CentOS, Citrix, Cisco, VMWare IT Support Engineer Overview: As an IT Support Engineer, you will be responsible for the installation and configuration of hardware and software. You will be acting as an escalation point to our service desk teams and working with our third line teams when required You will be resolving second line incidents, using iniative and supported by your team. You will be completing system maintenance, alongside escalations and call outs. You will deploying and imaging end user computer hardware and deploying software packages You will need for the IT Support Engineer Position: Commercial experience working within a service management function. Strong interpersonal and customer service skills Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation IT Support Engineer Benefits: Excellent company bonus structure based on personal performance Company pension scheme 25 days holiday + bank holidays + birthday off Life assurance Development and training opportunities for career progression Eye care + free gym membership Company events and lunches TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to . For further information please call me on - I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on or connect with me on LinkedIn, just search Kelly Harvey Searchability. I look forward to hearing from you. KEY SKILLS: IT Support, Software, Hardware, Windows10, MacOS, CentOS, Citrix, Cisco, VMWare
Mar 29, 2024
Full time
IT Support Engineer - Nights We are a globally recognized, and widely trusted organisation, with nearly 25 year expertise and ever growing technical teams, we are continuously striving to bring the best tech and entertainment software to the market! Salary up to £30,000 + benefits Stoke office, full onsite requirement covering a 7 on, 7 off nights shift pattern IT Support, Software, Hardware, Windows10, MacOS, CentOS, Citrix, Cisco, VMWare IT Support Engineer Overview: As an IT Support Engineer, you will be responsible for the installation and configuration of hardware and software. You will be acting as an escalation point to our service desk teams and working with our third line teams when required You will be resolving second line incidents, using iniative and supported by your team. You will be completing system maintenance, alongside escalations and call outs. You will deploying and imaging end user computer hardware and deploying software packages You will need for the IT Support Engineer Position: Commercial experience working within a service management function. Strong interpersonal and customer service skills Experience of using a ticketing system, such as Remedy. Experience deploying, imaging and supporting Windows 10, macOS, CentOS and mobile devices. Experience supporting technologies from a diverse product stack including; AD, Exchange, Office, Teams, Citrix, Cisco and VMWare Workstation IT Support Engineer Benefits: Excellent company bonus structure based on personal performance Company pension scheme 25 days holiday + bank holidays + birthday off Life assurance Development and training opportunities for career progression Eye care + free gym membership Company events and lunches TO BE CONSIDERED . Please either apply by clicking online or emailing me directly to . For further information please call me on - I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on or connect with me on LinkedIn, just search Kelly Harvey Searchability. I look forward to hearing from you. KEY SKILLS: IT Support, Software, Hardware, Windows10, MacOS, CentOS, Citrix, Cisco, VMWare
1st/2nd Line IT Support & Software Engineer An excellent opportunity for an IT Support and Software Engineer with 1 or 2 years commercial experience has become available for an online retail client. The role is a hybrid of Network/Helpdesk/Cloud Service Support and Business Application and Development including ERP programming and administration. You will have an interest in programming and be able to read and interpret data files at a core level, so an inquisitive mindset and desire to learn is highly beneficial. You will have some experience (or a basic understanding of) Deployment, installation and ongoing support of computer hardware and software. Setting up new users. Build and rollout of IT security awareness programs and initiatives. Support of IT Management in the delivery of new systems and projects to enhance infrastructure. Incident Management. Server and Desktop hardware support and deployment. Microsoft on-prem Active Directory services administration. Cloud systems and platforms. Networking configuration and troubleshooting. Support of LAN, WAN & Wireless and Telephony networking technologies. Build, support, and administration of virtualised infrastructure. Ability to communicate effectively at all levels of the business. Experience with any of the following technologies listed is ideal but the client is willing to train (internally and externally) in Microsoft 365, SharePoint, Video conferencing software, Windows Server Environments, Hyper VM, RDS virtualisation architecture, Active Directory admin, DNS, and MS Azure technologies,Microsoft Exchange, HP, Brother Network Printers, Barracuda Backup, Forcepoint email cloud security, ManageEngine device patching, Unifi Wi-Fi Access points, Bespoke ERP business applications, M365 Admin portals, Intune MDM enrolment, KnowBe4 Security awareness platform, Cisco Firewalls and routers, Sophos XG firewall including IPsec and SSL VPN, MFA administration, Sophos endpoint Antivirus, Sophos Central, Tenable io vulnerability platform, Oracle Net Suite. This is a superb opportunity for the right candidate to learn a diverse range of technology skills, products and methodologies to enhance your professional career development. Salary £28,000 - £32,000 based on experience + benefits + bonus. Arden Resourcing Limited is acting as an employment agency regards the above position.
Mar 29, 2024
Full time
1st/2nd Line IT Support & Software Engineer An excellent opportunity for an IT Support and Software Engineer with 1 or 2 years commercial experience has become available for an online retail client. The role is a hybrid of Network/Helpdesk/Cloud Service Support and Business Application and Development including ERP programming and administration. You will have an interest in programming and be able to read and interpret data files at a core level, so an inquisitive mindset and desire to learn is highly beneficial. You will have some experience (or a basic understanding of) Deployment, installation and ongoing support of computer hardware and software. Setting up new users. Build and rollout of IT security awareness programs and initiatives. Support of IT Management in the delivery of new systems and projects to enhance infrastructure. Incident Management. Server and Desktop hardware support and deployment. Microsoft on-prem Active Directory services administration. Cloud systems and platforms. Networking configuration and troubleshooting. Support of LAN, WAN & Wireless and Telephony networking technologies. Build, support, and administration of virtualised infrastructure. Ability to communicate effectively at all levels of the business. Experience with any of the following technologies listed is ideal but the client is willing to train (internally and externally) in Microsoft 365, SharePoint, Video conferencing software, Windows Server Environments, Hyper VM, RDS virtualisation architecture, Active Directory admin, DNS, and MS Azure technologies,Microsoft Exchange, HP, Brother Network Printers, Barracuda Backup, Forcepoint email cloud security, ManageEngine device patching, Unifi Wi-Fi Access points, Bespoke ERP business applications, M365 Admin portals, Intune MDM enrolment, KnowBe4 Security awareness platform, Cisco Firewalls and routers, Sophos XG firewall including IPsec and SSL VPN, MFA administration, Sophos endpoint Antivirus, Sophos Central, Tenable io vulnerability platform, Oracle Net Suite. This is a superb opportunity for the right candidate to learn a diverse range of technology skills, products and methodologies to enhance your professional career development. Salary £28,000 - £32,000 based on experience + benefits + bonus. Arden Resourcing Limited is acting as an employment agency regards the above position.
JOB TITLE: EUC Technical Services Engineer LOCATION: Stevenage SALARY: Competitive The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations. The role will involve incident and request management at the customer's sites. Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance. Main Duties of Job: Incident and request ownership and management Second Line support for software and hardware fault resolution Installation, moves and addition services in relation to IT equipment on customer sites Contribute to activities of all onsite teams as required Software installation and remediation Analysis of IT tickets, prioritising accordingly Follow local asset management policies and procedures Planning and direction of own activities with minimal management supervision. Meet or exceed the SLA commitments Contribute to activities of all onsite teams as required Proactive search for improvements & ensuring these are captured & progressed Work with onsite management to develop and improve the service being provided Adhere, at all times, to company policies and procedures To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations Skills, Knowledge & Experience: Strong knowledge of Microsoft desktop operating systems A customer-orientated approach with excellent communication and organisational skills. Ability to effectively influence and negotiate with personnel at various organisational levels. Strong analytical, creative problem solving and planning skills to achieve results. Ability to manage & create documents which are professional & articulate. Ability to prioritise, plan and meet deadlines. Ability to handle difficult and demanding customer environments. ITIL awareness The role holder would be expected to cover planned and unplanned absence at other supported sites and this could involve staying away from home on multiple consecutive nights)
Mar 29, 2024
Full time
JOB TITLE: EUC Technical Services Engineer LOCATION: Stevenage SALARY: Competitive The role is to assist the delivery of IT Services to the end client through supply of contracted services and value add, and to deliver an effective and efficient customer focused service to all of our customer's IT users, meeting service level agreements and customer expectations. The role will involve incident and request management at the customer's sites. Activities will include installation, troubleshooting, and decommissioning of software and hardware, as well as receiving new goods, packing and/or unpacking IT equipment, transport to user's workplace and formal verification of user acceptance. Main Duties of Job: Incident and request ownership and management Second Line support for software and hardware fault resolution Installation, moves and addition services in relation to IT equipment on customer sites Contribute to activities of all onsite teams as required Software installation and remediation Analysis of IT tickets, prioritising accordingly Follow local asset management policies and procedures Planning and direction of own activities with minimal management supervision. Meet or exceed the SLA commitments Contribute to activities of all onsite teams as required Proactive search for improvements & ensuring these are captured & progressed Work with onsite management to develop and improve the service being provided Adhere, at all times, to company policies and procedures To ensure safe working environment with regards to local Fire, Security and Health & Safety regulations Skills, Knowledge & Experience: Strong knowledge of Microsoft desktop operating systems A customer-orientated approach with excellent communication and organisational skills. Ability to effectively influence and negotiate with personnel at various organisational levels. Strong analytical, creative problem solving and planning skills to achieve results. Ability to manage & create documents which are professional & articulate. Ability to prioritise, plan and meet deadlines. Ability to handle difficult and demanding customer environments. ITIL awareness The role holder would be expected to cover planned and unplanned absence at other supported sites and this could involve staying away from home on multiple consecutive nights)
The Role: The UK & ROI IT Service & Support team are responsible for managing and advancing the service and support of end-user service requests and incidents. The position requires strong IT & OT skills, and a deep commitment to end-user satisfaction and experience in working with a continual improvement IT service mind set.The role is the outward facing for IT Service within the business meaning that it is the face and interaction our customer will see relating to any IT incidents or requests. Our Company : Sofina Foods is more than just a food company. It's a place where you can grow your career, learn new skills, and make a positive impact on the world. With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young's Seafood and Karro Food Group. At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents. Sofina Foods has a 25 year history of excellence in the food industry and provides over 500 million meals for the global market every year. Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you. Duties Include : Be part of the support team maintaining a shift rota and cover to support the business in and out of agreed hours. Support the Operational Technology across the plant. Factory stock systems, labelling, machine software et al.Work to agreed service-level metrics, including average response time, first-contact resolution rate, mean time to repair and customer satisfaction.Follow and strive for continuous improvement of the incident management process and the integration of the incident management process with other IT operations management processes, such as problem and change management.Build and maintain relationships with all members of IT to ensure that impact to services and end-user productivity are understood.Advance the use of and share your own knowledge to all levels of IT.Leverage service desk best practices and process frameworks to drive continual process improvement.Promote self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs.Highlight any trends, and work as part of the team to develop action plans for improving service timelines.Stay up to date on service desk operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact on services.Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.Ensure third party organisations are managed effectively and in line with our SLA.Work with other IT support teams effectively to efficiently resolve service issues.Escalate serious or recurring service impacts to the management team to address recurring service issues.Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle to grave approach with the associated controls of user access and license activities.Respond to incidents in and out of hours.Reports to the UK & ROI IT Service & Support EngineerEnd users & associated business suppliers and customers.All other team members within IT which can affect or aid in improving the services3rd Party support companies This role is working on a rotating weekly shift pattern 06:00 - 13:45 08:00 - 16:00 09:45 - 17:30 Skills and Experience Required : A strong focus on customer service. An inquisitive mind with the ability to see and solve basic problems. A strong Team work ethic but the ability to work on your own. Ability to communicate information clearly. Not fixed to a 9-5 job. Has a Continuous Improvement mindset good is ok but we can do better! A solid passion for IT & Technology and its application of it A strong desire to learn and develop within an IT function Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism. Demonstrates relevant IT literacy. Proven conflict management skills Preferred - Knowledge of IT service desk tools and best practices Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism. Demonstrates relevant IT literacy. Work on their own initiative Self-motivated professional able to work in a fast-paced and constantly changing environment Ability to relate the actions of IT service & support to the business A focus on customer satisfaction, with strong interpersonal skills and responsiveness Adherence to IT policies and processes to ensure consistent quality of service Develop a strong personnel performance goal Foster a close working relationship with other IT team members to ensure all incidents, underlying problems and requests are dealt with in an appropriate and timely manner. A full driving licence & Open to travel as needed. Work as part of the 24/7 cover for off-hour support when necessary. Experience in troubleshooting conventional software and hardware platforms. Foster a relationship with end users and must become the champion of end-user satisfaction. The Benefits : Competitive Salary Competitive Contributory Pension Online Benefits Hub Free onsite parking
Mar 29, 2024
Full time
The Role: The UK & ROI IT Service & Support team are responsible for managing and advancing the service and support of end-user service requests and incidents. The position requires strong IT & OT skills, and a deep commitment to end-user satisfaction and experience in working with a continual improvement IT service mind set.The role is the outward facing for IT Service within the business meaning that it is the face and interaction our customer will see relating to any IT incidents or requests. Our Company : Sofina Foods is more than just a food company. It's a place where you can grow your career, learn new skills, and make a positive impact on the world. With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young's Seafood and Karro Food Group. At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents. Sofina Foods has a 25 year history of excellence in the food industry and provides over 500 million meals for the global market every year. Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you. Duties Include : Be part of the support team maintaining a shift rota and cover to support the business in and out of agreed hours. Support the Operational Technology across the plant. Factory stock systems, labelling, machine software et al.Work to agreed service-level metrics, including average response time, first-contact resolution rate, mean time to repair and customer satisfaction.Follow and strive for continuous improvement of the incident management process and the integration of the incident management process with other IT operations management processes, such as problem and change management.Build and maintain relationships with all members of IT to ensure that impact to services and end-user productivity are understood.Advance the use of and share your own knowledge to all levels of IT.Leverage service desk best practices and process frameworks to drive continual process improvement.Promote self-service tools and the knowledge repository as mechanisms to improve end-user satisfaction and reduce costs.Highlight any trends, and work as part of the team to develop action plans for improving service timelines.Stay up to date on service desk operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact on services.Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.Ensure third party organisations are managed effectively and in line with our SLA.Work with other IT support teams effectively to efficiently resolve service issues.Escalate serious or recurring service impacts to the management team to address recurring service issues.Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle to grave approach with the associated controls of user access and license activities.Respond to incidents in and out of hours.Reports to the UK & ROI IT Service & Support EngineerEnd users & associated business suppliers and customers.All other team members within IT which can affect or aid in improving the services3rd Party support companies This role is working on a rotating weekly shift pattern 06:00 - 13:45 08:00 - 16:00 09:45 - 17:30 Skills and Experience Required : A strong focus on customer service. An inquisitive mind with the ability to see and solve basic problems. A strong Team work ethic but the ability to work on your own. Ability to communicate information clearly. Not fixed to a 9-5 job. Has a Continuous Improvement mindset good is ok but we can do better! A solid passion for IT & Technology and its application of it A strong desire to learn and develop within an IT function Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism. Demonstrates relevant IT literacy. Proven conflict management skills Preferred - Knowledge of IT service desk tools and best practices Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism. Demonstrates relevant IT literacy. Work on their own initiative Self-motivated professional able to work in a fast-paced and constantly changing environment Ability to relate the actions of IT service & support to the business A focus on customer satisfaction, with strong interpersonal skills and responsiveness Adherence to IT policies and processes to ensure consistent quality of service Develop a strong personnel performance goal Foster a close working relationship with other IT team members to ensure all incidents, underlying problems and requests are dealt with in an appropriate and timely manner. A full driving licence & Open to travel as needed. Work as part of the 24/7 cover for off-hour support when necessary. Experience in troubleshooting conventional software and hardware platforms. Foster a relationship with end users and must become the champion of end-user satisfaction. The Benefits : Competitive Salary Competitive Contributory Pension Online Benefits Hub Free onsite parking
Introduction IT Engineer - Night Shift - Public Sector - 12 month contract initial (onsite) Onsite parking / some trainig given The Job For this position you will participate in a 1 in 4 rota covering 24/7 (45 Hours Per Week inclusive of bank holidays), (3 shifts on, 4 full days off). We are looking for a professional, organised, enthusiastic person to join our team who has excellent customer service skills as you will be customer facing. A good, calm, reassuring manner is essential with a strong attention to detail as well as a good all-round technical experience of IT. The role is part of the technical IT Service Desk team providing IT Support to staff. Experience & Knowledge Excellent customer Service communication skills (both verbal, written and in person) Active Directory (Windows Server & Azure) and User Account management Proficient in troubleshoot technical support issues. Good knowledge of MS Windows Operating Systems, Office 365 and PC, Laptop and Printer Hardware. Previous IT Service Delivery experience and experience utilizing ITSM tools. In-depth knowledge of ITIL framework processes. Responsibilities To support and maintain PC hardware, software, and bespoke IT systems (Training to be provided) either via the telephone, email, using remote control software, or in person. Ensure all incidents and service requests are accurately recorded, prioritised and progress managed on the Service Desk system. New account generation on Active Directory and downstream systems. Liaise with on-call staff and third-party suppliers, following standard procedures for incident escalation. Monitor and maintain computer systems and networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Mar 29, 2024
Full time
Introduction IT Engineer - Night Shift - Public Sector - 12 month contract initial (onsite) Onsite parking / some trainig given The Job For this position you will participate in a 1 in 4 rota covering 24/7 (45 Hours Per Week inclusive of bank holidays), (3 shifts on, 4 full days off). We are looking for a professional, organised, enthusiastic person to join our team who has excellent customer service skills as you will be customer facing. A good, calm, reassuring manner is essential with a strong attention to detail as well as a good all-round technical experience of IT. The role is part of the technical IT Service Desk team providing IT Support to staff. Experience & Knowledge Excellent customer Service communication skills (both verbal, written and in person) Active Directory (Windows Server & Azure) and User Account management Proficient in troubleshoot technical support issues. Good knowledge of MS Windows Operating Systems, Office 365 and PC, Laptop and Printer Hardware. Previous IT Service Delivery experience and experience utilizing ITSM tools. In-depth knowledge of ITIL framework processes. Responsibilities To support and maintain PC hardware, software, and bespoke IT systems (Training to be provided) either via the telephone, email, using remote control software, or in person. Ensure all incidents and service requests are accurately recorded, prioritised and progress managed on the Service Desk system. New account generation on Active Directory and downstream systems. Liaise with on-call staff and third-party suppliers, following standard procedures for incident escalation. Monitor and maintain computer systems and networks. Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
Employer description: Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this. Overview: Bowker IT are looking to hire a Level 4 IT Networking Apprentice. The successful candidate will enrol onto a Network Engineering Level 4 apprenticeship program while working full-time in a field based role deployed within schools. You'll need proven problem-solving skills, excellent time management, and exceptional communication skills to manage client demands and expectations and have the ability to handle multiple assignments simultaneously. You will be working both onsite and in the office. Salary: £25,000 - £27,000 per annum there is room for a higher salary, dependent on experience and performance. Duties: You'll be required to carry out the following duties: Strategic planning Implementation Providing ongoing support for SME and the Education sectors infrastructure solutions What we are looking for: Skills and experience: The ideal candidate will have previously worked within IT in either a school, company or managed service provider, have a technical background and will preferably have some exposure in some but not all of the following areas: Good Windows, Active Directory, DNS, DHCP, GPO modelling Good networking experience (LAN/WAN/VLANs Firewalls) Experience supporting Microsoft Server and Desktop operating systems Experience with PowerShell and other common scripting languages Basic knowledge of Virtualisation technologies and practices (VMware, Hyper-V) Having a car / being able to drive is a key requirement as driving will be key to the role. Further experience of some of the following would be highly beneficial: Microsoft Qualifications: SAN technologies. HP Hardware Ubiquiti Solutions WatchGuard or Draytek Hardware. Virtualisation Fortigate Solutions The successful candidate will be required to have the following personal skills: Ability to multi-task and adapt to changes quickly / the ability to work in a fast moving environment Excellent time management recording and management Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 9am - 5pm, Monday to Friday,40hrs a week. Benefits: You will receive excellent career development and training opportunities Will be expected to gain Microsoft and VMware Certifications to further their career 22 days holiday Kitchen refreshments Onsite parking There is a company pension Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Bowker IT is a well-established North-West based company with ambitious growth plans and is recruiting in order to support this. Overview: Bowker IT are looking to hire a Level 4 IT Networking Apprentice. The successful candidate will enrol onto a Network Engineering Level 4 apprenticeship program while working full-time in a field based role deployed within schools. You'll need proven problem-solving skills, excellent time management, and exceptional communication skills to manage client demands and expectations and have the ability to handle multiple assignments simultaneously. You will be working both onsite and in the office. Salary: £25,000 - £27,000 per annum there is room for a higher salary, dependent on experience and performance. Duties: You'll be required to carry out the following duties: Strategic planning Implementation Providing ongoing support for SME and the Education sectors infrastructure solutions What we are looking for: Skills and experience: The ideal candidate will have previously worked within IT in either a school, company or managed service provider, have a technical background and will preferably have some exposure in some but not all of the following areas: Good Windows, Active Directory, DNS, DHCP, GPO modelling Good networking experience (LAN/WAN/VLANs Firewalls) Experience supporting Microsoft Server and Desktop operating systems Experience with PowerShell and other common scripting languages Basic knowledge of Virtualisation technologies and practices (VMware, Hyper-V) Having a car / being able to drive is a key requirement as driving will be key to the role. Further experience of some of the following would be highly beneficial: Microsoft Qualifications: SAN technologies. HP Hardware Ubiquiti Solutions WatchGuard or Draytek Hardware. Virtualisation Fortigate Solutions The successful candidate will be required to have the following personal skills: Ability to multi-task and adapt to changes quickly / the ability to work in a fast moving environment Excellent time management recording and management Entry requirements: an A-Level in ICT OR an International Baccalaureate at Level 3 ICT OR an A-Level 3 apprenticeship in a similar subject OR a BTEC Extended Diploma in IT (180 credits) You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Working hours: 9am - 5pm, Monday to Friday,40hrs a week. Benefits: You will receive excellent career development and training opportunities Will be expected to gain Microsoft and VMware Certifications to further their career 22 days holiday Kitchen refreshments Onsite parking There is a company pension Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
IT Systems Engineer Harrogate, North Yorkshire £28,000 - £33,000 (DOE) + Company Benefits Permanent How does working for a Global Research Institute that has been established for over 100 years sound? My client is based in the Harrogate region and is currently seeking an IT Systems Engineer to join their friendly team that values innovation and encourages individual growth! As the IT Systems Engineer / IT Support Engineer , you will be responsible for building, maintaining, and retiring IT systems within their Harrogate site. This will include desktops, laptops, switches, and printers. Sound interesting? Read on Responsibilities: Support and train users in their use of all company systems. IT Systems Engineer tasked to monitor and maintain tickets on the global IT Helpdesk. Minimise downtime of company systems. Supporting the global IT team in the implementation of cyber security measures Work with lab staff to resolve laboratory equipment computer problems. Key Skills: Experience of working within a network/IT field. IT Systems Engineer with Microsoft Server Administration - Active Directory/Group Policy experience. Experience supporting cloud-based apps such as Azure/O365 and MS Endpoint Manager is also desirable. Apple iOS configuration. Microsoft InTune Administration. Network patching/maintenance, basic understanding of VLANs. Due to the nature of the position, there may be a requirement for some additional work outside of hours required for supporting Global projects. Company Benefits: Up to 6% Pension Contribution Private Medical after probation Life Assurance 25 Days Holiday + Bank Holidays Employee discount portal (retail, cinema, gym etc.) Ride to work scheme Service awards Hybrid role post probation Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement.
Mar 29, 2024
Full time
IT Systems Engineer Harrogate, North Yorkshire £28,000 - £33,000 (DOE) + Company Benefits Permanent How does working for a Global Research Institute that has been established for over 100 years sound? My client is based in the Harrogate region and is currently seeking an IT Systems Engineer to join their friendly team that values innovation and encourages individual growth! As the IT Systems Engineer / IT Support Engineer , you will be responsible for building, maintaining, and retiring IT systems within their Harrogate site. This will include desktops, laptops, switches, and printers. Sound interesting? Read on Responsibilities: Support and train users in their use of all company systems. IT Systems Engineer tasked to monitor and maintain tickets on the global IT Helpdesk. Minimise downtime of company systems. Supporting the global IT team in the implementation of cyber security measures Work with lab staff to resolve laboratory equipment computer problems. Key Skills: Experience of working within a network/IT field. IT Systems Engineer with Microsoft Server Administration - Active Directory/Group Policy experience. Experience supporting cloud-based apps such as Azure/O365 and MS Endpoint Manager is also desirable. Apple iOS configuration. Microsoft InTune Administration. Network patching/maintenance, basic understanding of VLANs. Due to the nature of the position, there may be a requirement for some additional work outside of hours required for supporting Global projects. Company Benefits: Up to 6% Pension Contribution Private Medical after probation Life Assurance 25 Days Holiday + Bank Holidays Employee discount portal (retail, cinema, gym etc.) Ride to work scheme Service awards Hybrid role post probation Excellent career path with training and development opportunities Interested? Apply now and we can discuss this opportunity in more detail and provide you with a more detailed job description. At Smart Recruit IT, diversity and inclusion are at the core of our values. Join us in a journey where talent development is inclusive, and authenticity in employer branding is celebrated. Smart Recruit IT is acting as an employment agency regarding this job advertisement.
3rd Line IT Support Engineer. My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! Salary: £30k-£35k + Training + Progression + Benefits This role offers hybrid working depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product / solution. Supporting the production of technical specifications and / or solutions. Also supporting and advising colleagues from Service Desk roles when investigating incidents. You must have the following skills/experience: Active Directory Windows Server Azure 365 Some experience of SQL to some level is essential Hyper-V exposure or VMWare Enterprise storage technologies including SAN Excellent communication skills Experience/understanding of ITIL Any ITIL, Always On, Microsoft Certifications are a bonus! Client also offers a one stage video interview process! Please note this role does require you to have a full driving licence/car for occasional site visits/ being on-call. For further information and a full job spec please send in your CV
Mar 29, 2024
Full time
3rd Line IT Support Engineer. My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! Salary: £30k-£35k + Training + Progression + Benefits This role offers hybrid working depending on project work and is very flexible on working hours! You will be responsible for performing in-depth solution research to assist with incident management or planned replacement or the introduction of a new product / solution. Supporting the production of technical specifications and / or solutions. Also supporting and advising colleagues from Service Desk roles when investigating incidents. You must have the following skills/experience: Active Directory Windows Server Azure 365 Some experience of SQL to some level is essential Hyper-V exposure or VMWare Enterprise storage technologies including SAN Excellent communication skills Experience/understanding of ITIL Any ITIL, Always On, Microsoft Certifications are a bonus! Client also offers a one stage video interview process! Please note this role does require you to have a full driving licence/car for occasional site visits/ being on-call. For further information and a full job spec please send in your CV