Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Mar 29, 2024
Full time
Job Opportunity: 3rd Line Engineer Location: Cirencester - Commutable from Swindon, Cheltenham, Gloucester Salary: 35,000- 50,000 Company Background: Join a dynamic team specializing in critical digital solutions and scalable infrastructure. With a focus on innovation and client satisfaction, we provide cutting-edge hardware, software, and cloud-based solutions. Our collaborative work environment encourages creative problem-solving and skill development. The Role: Seeking a skilled 3rd Line Support Engineer for a customer site in Corsham, Wiltshire. This role enhances existing skills, addressing evolving technology needs, with a focus on Windows Server and Virtualization technologies. Regular UK travel offers a unique opportunity to contribute to the success of our clients and organization. Duties & Responsibilities: Proactive Infrastructure Monitoring: Utilize tools such as PRTG and Auvik for continuous server infrastructure monitoring, responding promptly to anomalies and alarms. Technical Escalation: Provide expert resolution to escalated infrastructure queries, addressing hardware-related faults, investigating performance issues, and troubleshooting virtualization challenges. Configuration and Management of Server Environments: Manage diverse server environments, including Windows Server and Linux-based systems, ensuring optimization for performance and security. Planned Preventative Maintenance (PPM): Conduct System Health Checks and Physical Inspections for ongoing infrastructure health and resilience. Project-Based Installation and Deployment: Collaborate on-site for project-based installations and deployments, ensuring seamless integration of new equipment and systems. Key Skills, Experience, Qualifications: Windows server administration (ideally from 2019 onward - Microsoft Certification advantageous) VMware and/or Nutanix configuration and administration, including VMs networking and datastores Windows desktop management/administration (Windows 10) Windows Build and Security Hardening using certified guides (e.g., CI Security, CyberEssentials) Audit and Documentation experience, covering Physical Server Builds, NAS/Storage, Windows Server VM/OS, and Desktop OS configurations Linux Administration Experience (advantageous but not essential) Join a forward-thinking team focused on delivering exceptional solutions. Apply now to elevate your career
Are you an experienced Network Engineer seeking your next challenge? Profectus are working with a tech company based in Buxton who are searching for a talented individual to join their team You will be providing comprehensive support to a diverse clientele, both remotely and on-site. Engaging in project work from inception to completion. Utilising your expertise in Windows support, Microsoft 365, networking, VoIP and server technologies. Requirements: Proven track record in IT support roles, with a minimum of 2 years' experience. Strong proficiency in Windows 10/11 Desktop Support and troubleshooting. Extensive knowledge of Microsoft Office suite, Teams, OneDrive and SharePoint. Hands-on experience with Microsoft 365, Azure Active Directory and Intune administration. Expertise in networking principles including DNS, DHCP, TCP/IP, and VPN. Familiarity with VoIP systems and on-premise Windows server technologies (e.g. Microsoft Exchange, Active Directory, Group Policy) Experience with Wi-Fi technologies, NAS devices and firewalls Previous involvement in managing Endpoint Security products and familiarity with Cyber Essentials. Valid UK Driving Licence and own vehicle for company use. Ability to commute to Buxton within an hour. Don't miss out on this fantastic opportunity! Apply now to take the next step in your career.
Mar 29, 2024
Full time
Are you an experienced Network Engineer seeking your next challenge? Profectus are working with a tech company based in Buxton who are searching for a talented individual to join their team You will be providing comprehensive support to a diverse clientele, both remotely and on-site. Engaging in project work from inception to completion. Utilising your expertise in Windows support, Microsoft 365, networking, VoIP and server technologies. Requirements: Proven track record in IT support roles, with a minimum of 2 years' experience. Strong proficiency in Windows 10/11 Desktop Support and troubleshooting. Extensive knowledge of Microsoft Office suite, Teams, OneDrive and SharePoint. Hands-on experience with Microsoft 365, Azure Active Directory and Intune administration. Expertise in networking principles including DNS, DHCP, TCP/IP, and VPN. Familiarity with VoIP systems and on-premise Windows server technologies (e.g. Microsoft Exchange, Active Directory, Group Policy) Experience with Wi-Fi technologies, NAS devices and firewalls Previous involvement in managing Endpoint Security products and familiarity with Cyber Essentials. Valid UK Driving Licence and own vehicle for company use. Ability to commute to Buxton within an hour. Don't miss out on this fantastic opportunity! Apply now to take the next step in your career.
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between £30,000 - £37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to £37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer to be based near Aldershot? Main Duties of the Role 2nd & 3rd line IT support Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience Microsoft Desktops and Windows Server Active Directory Office 365 Good networking knowledge Driving license and own vehicle essential Any certifications are a bonus Salary £28,000-£32,000 per annum Hours: 09:00-17:30 Monday to Friday
Mar 29, 2024
Full time
Are you looking for a new exciting opportunity working as a 2nd/3rd Line Support Engineer to be based near Aldershot? Main Duties of the Role 2nd & 3rd line IT support Provide both remote and onsite support to a variety of local clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA's Your Skills and Experience Microsoft Desktops and Windows Server Active Directory Office 365 Good networking knowledge Driving license and own vehicle essential Any certifications are a bonus Salary £28,000-£32,000 per annum Hours: 09:00-17:30 Monday to Friday
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. Requirements of the 3rd Line IT Engineer: - Minimum 2+ years as a 3rd line technical support in an MSP. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Expertise in Wintel environment and Windows desktop operating systems. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
Mar 29, 2024
Full time
3rd Line IT Engineer Northampton (Hybrid) £45,000 - £55,000 VIQU are seeking a 3rd Line IT Engineer to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions. As a 3rd Line IT Engineer, you'll be responsible for delivering advanced technical assistance to clients, ensuring the swift handling of incidents, service requests, and updates. Acting as a key escalation point for lower-tier support, you'll maintain effective communication channels. Requirements of the 3rd Line IT Engineer: - Minimum 2+ years as a 3rd line technical support in an MSP. - Proficient in Windows Server, Active Directory, Exchange, and networking (DNS, DHCP, switches, routers). - Expertise in Wintel environment and Windows desktop operating systems. - Proven experience with core Infrastructure technologies, including Terminal Services, IIS, SharePoint, firewalls, databases, backup, and security software. - Good knowledge of VMware vSphere and Microsoft Hyper-V. - Ability to excel in a busy helpdesk environment. 3rd Line Engineer Northampton (Hybrid) £45,000 - £55,000 To discuss this opportunity further, APPLY NOW for a confidential conversation with your VIQU Consultant. For additional information, contact Dan Freeman at If you refer someone ideal for this role, VIQU offers an introduction fee up to £1,000 once your referral starts work with our client (terms apply). Stay updated on exciting opportunities, technology, and recruitment news by following us at 'VIQU IT Recruitment' on LinkedIn and
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
Mar 29, 2024
Full time
Service Desk Analyst / 1st Line Support Engineer - Crawley, West Sussex / WFH / Hybrid £25,000 plus benefits, excellent training & career path / 3 days in the office, hybrid working An exciting and growing manged service provider based in Crawley and London, seek a Service Desk Analyst / 1st Line Support Engineers to grow with their continuously growing business and develop a long term career path with them. Core function of the 1st Line Support Engineer / Service Desk Analyst position: Provide 1st line desktop support. Provide basic desktop and server admin support. Liaise with vendors and other IT personnel for problem resolution. Providing telephone support to customers by answering calls and raising tickets. Occasional commutes to London Office and Client sites. Ticket escalations to senior engineering team. Key Responsibilities/Accountabilities for the 1st Line Support Engineer / Service Desk Analyst position: Answer the telephone as first point of contact and log any service ticket using the service desk staging process ensuring that any quick service tickets are worked on over the phone. Act as an overflow for the sale and administrator phone to ensure this is answered as quickly as possible but prioritising the support desk duties at all times. Triaged any service ticket logged by email using the service desk staging process to ensure the SLA, type, sub type and item level (If applicable) is set correctly. Attempt to resolve any service tickets on first touch that have either been logged via phone, email or assigned directly and escalate to 2nd line using our escalation process if unable to resolve within an acceptable amount of time. Help the NOC manager manage the queues and bring any issues to his/her attention. Identify any repeat issues during the staging process and use our problem ticket process to identify potential problem tickets. Ensure all your time sheets and ticket updates are as accurate as possible. Manage ticketing system queues and service tickets where ownership is given to ensure that the support desk processes are followed, and all service tickets are left in the right configuration to reflect the issue or last update. Ensure all engineering time sheets and service ticket updates are as accurate as possible. Attend client site if a hands and feet request is required by the company. Escalate service tickets to second line engineers in accordance with the companies escalation process to ensure our SLA's are met Maintain key KPI's to ensure the service desk SLA agreements to clients are met. Technical skills required for the 1st Line Support Engineer / Service Desk Analyst position - please note this is a wish list and training can be provided on areas missing: Demonstrate an understanding of technical ability proficient with 1st and ideally some 2nd line. 12 months commercial IT Support experience in: MS Server and Desktops - MCITP. Support of email systems for client (Exchange, Outlook). Networking Admin skills. MS Office. Proven experience in installing, configuring and troubleshooting Windows 8 and Windows 10. Experience with supporting users on remote desktop services. Experience of providing remote user support on the telephone and on external client sites. Experience with administrative tasks associated with Active Directory services. Experience of troubleshooting Office Suite 2013 to 2019. Experience with Office 365 and Exchange online. Experience in dealing with VIP users. Experience with virtualization for example - VMware. Experience with monitoring systems. Good understanding of networking - OSI network layers, TCP/IP, DHCP. Although not essential, it would be advantageous to have experience with the following for the 1st Line Support Engineer / Service Desk Analyst position: ConnectWise. Solarwinds N-Able. Mimecast. Sophos. EDR. Service Desk Analyst / 1st Line Support Engineer - Canary Wharf, London /WFH/Hybrid £25,000 plus benefits, excellent training & career path / 2 to 3 days in the office / hybrid working
1st Line IT Support Engineer - Brighton - 25,000 - Training Package! Role : 1st Line IT Support Engineer Areas : Brighton Salary : 20,000 - 25,000 - Training Package! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Brighton. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
1st Line IT Support Engineer - Brighton - 25,000 - Training Package! Role : 1st Line IT Support Engineer Areas : Brighton Salary : 20,000 - 25,000 - Training Package! I am working on an exciting new opportunity with my client. We are looking for a keen and driven engineer to join the rapidly growing and dynamic team based in Brighton. This is a brilliant chance to progress your career to the next step, 2nd/3rd Line or even further! Progression, development, and training is encouraged at every level. This is a highly varied role where no two days will be the same, so if you feel like you are stagnating in your current role - this could be the perfect opportunity. Technical Stack: Microsoft Office - Outlook, Word, Excel Windows Desktop OS Office 365 Windows Server Azure AD Networking The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed) Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
IT Support Analyst Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Temp/Perm Salary: Hourly equivalent of 23-25k Location: Surbiton Role Type: Office Based - potentially flexible working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers Microsoft Windows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python or Oracle Knowledge of Networking Diploma or Degree in an I.T related field Understanding of Hardware, building PC's MS Office skills The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me? The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate. As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to: Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies. Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission. Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules. Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid. For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.
Mar 29, 2024
Full time
IT Support Analyst Are you currently looking to secure your next opportunity within I.T? Perhaps you have experience in First/Second Line Support, Application support or a Software support engineer. Or, you may be a graduate or equivalent within IT/Computer Science/Business Intelligence looking for the right opportunity to develop your skills further. Our client based are looking for an Internal IT Support Analyst to join their established I.T team. Job Type: Temp/Perm Salary: Hourly equivalent of 23-25k Location: Surbiton Role Type: Office Based - potentially flexible working once fully trained Hours: 40 per week - Mon -Fri Holiday: 25 days Job Role Internal IT Support across multiple sites and departments Adhering to the ITIL standards Resolving software incidents in line with KPIs Provide remote desktop support Ensure support request 'tickets' are opened, updated and closed as efficiently as possible Software & network analysis, diagnosis, troubleshooting & debugging Active Directory Administration Managing NTFS Permission Smart ticketing expert Telephone & software support for field service engineers Microsoft Windows Server 2008 & 2012 Desirable Working knowledge of SQL, Jira, Python or Oracle Knowledge of Networking Diploma or Degree in an I.T related field Understanding of Hardware, building PC's MS Office skills The Employment Agencies Act (EAA) is a piece of legislation which sets a minimum standard of conduct for recruitment agencies in the UK. What does the EAA mean for me? The Act aims to protect the best interests of you as a candidate, as well as the interests of the hirer. Additionally, the regulations provide added protection for jobseekers and companies using the services of recruiters and stipulate how recruitment businesses should operate. As part of meeting these regulations, you will need to provide us with some simple information, including but not limited to: Proof of identification - if you apply for a job through us, we are required to ask you to provide proof of identification. We may also ask you for evidence of any training or qualifications that are mandatory for specific positions with particular companies. Referees - we will ask you for two references or two referees that we can contact on your behalf in accordance with Recruitment Employment Confederation (REC) guidelines. This information may then be passed on to a future possible employer, once you have given your permission. Informing you of Health & Safety practices As well as providing you with factual and detailed information about a vacancy, we will share with you any Health & Safety documentation/requirements that the end employer has provided to us. Limited Company contractors If you are a Limited Company contractor, you can 'opt out' of the regulations. Whilst the regulations have been conceived to ensure greater legislative protection for candidates, there may be issues which conflict with the spirit of the IR35 rules. Opting out of the regulations will have benefits if you decide that you want to be considered self-employed. This will mean you will not be afforded the same protection as that of our PAYE workers but does bring you a step closer to being seen as genuinely self-employed and therefore could be viewed as outside the scope of the IR35 tax rules. If you wish to opt-out, you need to do so before your contract starts. To do this, please inform your consultant and sign and return the EAA opt-out form. Please note if we do not receive your signed form then your opt-out will be invalid. For more information on these rules and the implications and benefits of opting out of the Conduct Regulations, please take independent advice from Professional Passport or view the Government guidance - EAA guidance notes.
QA Test Engineer / Software Tester (Python Automation) Cambridge to £45k Do you enjoy breaking things and taking them apart so you can figure out how they work and put them back together? You could be joining a market leading tech company that's remote access product is used by hundreds of millions of users worldwide, working on a modern tech stack, continually learning and progressing your career. As a QA Test Engineer you will help to ensure the quality of their web based client portal; you'll identify and prepare test cases, develop these scenarios with Python automated tests and expand the automated test framework with additional features to drive them. You will also investigate test failures, analyse and verify bug fixes and review code developed by other Test Engineers. There's a variety of project based work to get involved with including cloud based web technologies, backend APIs and desktop / mobile applications. You'll be using Python to code and Selenium WebDriver to test HTML, CSS, JavaScript and networking technologies. You'll join a collaborative Agile team with lots of training and career development opportunities. Location / WFH: There's a friendly and supportive team environment, you'll join colleagues in the Cambridge office 1-2 days a week with flexibility to work from home the rest of the week. About You: You have Python coding skills and Test Automation experience You have excellent written and verbal communication skills, are able to produce clear and concise bug reports and communicate with stakeholders You have the aptitude and desire to learn, Computer Science degree would be great but not necessary if you have the right skills It would be great if you also have a good knowledge of Networking, Mobile Testing or Selenium - but you can pick up knowledge on the job What's in it for you: As a QA Test Engineer / Software Tester you'll get: Salary to £45k Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Apply now or call to find out more about this QA Test Engineer / Software Tester opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Mar 29, 2024
Full time
QA Test Engineer / Software Tester (Python Automation) Cambridge to £45k Do you enjoy breaking things and taking them apart so you can figure out how they work and put them back together? You could be joining a market leading tech company that's remote access product is used by hundreds of millions of users worldwide, working on a modern tech stack, continually learning and progressing your career. As a QA Test Engineer you will help to ensure the quality of their web based client portal; you'll identify and prepare test cases, develop these scenarios with Python automated tests and expand the automated test framework with additional features to drive them. You will also investigate test failures, analyse and verify bug fixes and review code developed by other Test Engineers. There's a variety of project based work to get involved with including cloud based web technologies, backend APIs and desktop / mobile applications. You'll be using Python to code and Selenium WebDriver to test HTML, CSS, JavaScript and networking technologies. You'll join a collaborative Agile team with lots of training and career development opportunities. Location / WFH: There's a friendly and supportive team environment, you'll join colleagues in the Cambridge office 1-2 days a week with flexibility to work from home the rest of the week. About You: You have Python coding skills and Test Automation experience You have excellent written and verbal communication skills, are able to produce clear and concise bug reports and communicate with stakeholders You have the aptitude and desire to learn, Computer Science degree would be great but not necessary if you have the right skills It would be great if you also have a good knowledge of Networking, Mobile Testing or Selenium - but you can pick up knowledge on the job What's in it for you: As a QA Test Engineer / Software Tester you'll get: Salary to £45k Bonus Pension Private Medical Care Life Assurance Travel Insurance Subsidised gym membership and a range of other perks Apply now or call to find out more about this QA Test Engineer / Software Tester opportunity. At Client Server we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer whose people come from all walks of life and will never discriminate based on race, colour, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The clients we work with share our values.
Infrastructure Engineer - Darlington remote (40-47K) Senitor Associates are excited to be working with a market leading organisation in the Darlington area who are looking for an enthusiastic and dedicated Infrastructure Engineer to join their team. This is a fully remote role however, you will be required to go into the Darlington office once a month for team meetings. Role - Proactively manage data centre environments and cloud infrastructure to assure the delivery of services, applications and data Proactively manage core, centralised and distributed technology Ensure all technology domains, components and services are secure and operated within the prevailing security policies which aim to mitigate current and emerging threats Experience/skills 5+ years experience of managing & supporting Microsoft server operating systems and infrastructure applications Experience of coaching, mentoring & developing others within the team. Experience of delivering, managing and supporting innovative technology solutions within compute, storage and security domains. Cloud infrastructure including compute, storage, network & security services (SaaS/PaaS/IaaS - specifically Azure and serverless compute/web services) Server, storage & networking hardware Virtualisation Virtual Desktop Technologies Cloud technologies (AWS, Azure) Backup, Recovery & Disaster Recovery (VMware, VEEAM, etc) WAN, LAN & WLAN DNS (Cloudflare, etc) PKI, network & information security Microsoft Server Operating Systems Microsoft Active Directory, Federated Services, Azure AD If this role sounds interesting to you, please apply now or contact Louise Phelan on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Infrastructure Engineer - Darlington remote (40-47K) Senitor Associates are excited to be working with a market leading organisation in the Darlington area who are looking for an enthusiastic and dedicated Infrastructure Engineer to join their team. This is a fully remote role however, you will be required to go into the Darlington office once a month for team meetings. Role - Proactively manage data centre environments and cloud infrastructure to assure the delivery of services, applications and data Proactively manage core, centralised and distributed technology Ensure all technology domains, components and services are secure and operated within the prevailing security policies which aim to mitigate current and emerging threats Experience/skills 5+ years experience of managing & supporting Microsoft server operating systems and infrastructure applications Experience of coaching, mentoring & developing others within the team. Experience of delivering, managing and supporting innovative technology solutions within compute, storage and security domains. Cloud infrastructure including compute, storage, network & security services (SaaS/PaaS/IaaS - specifically Azure and serverless compute/web services) Server, storage & networking hardware Virtualisation Virtual Desktop Technologies Cloud technologies (AWS, Azure) Backup, Recovery & Disaster Recovery (VMware, VEEAM, etc) WAN, LAN & WLAN DNS (Cloudflare, etc) PKI, network & information security Microsoft Server Operating Systems Microsoft Active Directory, Federated Services, Azure AD If this role sounds interesting to you, please apply now or contact Louise Phelan on / for more information. For more information about Senitor and the opportunities we have to offer follow us on Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Mar 29, 2024
Full time
Employer description: Rite IT Solutions specialise in providing Managed IT Services, Support and Bespoke Application Development to SME's both locally and nationally from our offices near Stamford. We pride ourselves on the level of skills and professionalism we offer in everything we do. Overview: We have a vacancy for a full time Degree Apprentice - IT Support. The role will initially be office-based with the opportunity to progress to a hybrid role after familiarisation. There is a genuine career path to a senior role for the right candidate. The ideal candidate will have previous experience working in a similar role within a helpdesk environment so good customer facing skills are essential, as is a proactive and can-do attitude to both problem resolution and determining improvements we can offer to our clients. Salary: £20,000 - £22,000 per annum. Duties: Provide telephone, remote and onsite support of Windows networks including computers, associated peripherals and standard line of business applications. Deploying and supporting Windows systems including desktop computers and associated peripherals running Windows 10 and Windows 11 in both domain and workgroup networks. Extensive use is made of MSP Remote Management tools within the helpdesk (any previous experience of similar systems such as N-Able RMM or similar would be advantageous) What we are looking for: Technical skills and competences: Experience of server hardware and operating systems. Microsoft Office and Office 365 suite of applications. Security software including Endpoint Protection, Anti-virus and web security. Cloud technologies including OneDrive, SharePoint, Exchange. Additional skills / experience: Windows Server 2016, 2019. Network services including, DNS, DHCP, File & Print, Active Directory (Managing Devices, Users, Group Policies and Software deployments). Virtualisation technologies. Network infrastructure including firewalls, routers, switches. Office 365 administration of SharePoint and Exchange Online. VoIP Telephony including 3CX systems. Personal skills: Good communication skills both orally and written. Resourcefulness and a willingness to learn new skills and technologies and ability to work on own initiative. Beneficial, not essential: to start Full, clean driving license - off-site customer visits may be required Essential: Valid UK Passport/Proof of right to work in UK. Entry requirements: A Level 3 qualification in a relevant area in any grade. Acceptable qualifications include: Two A levels in one or more similar subject. Level 3 apprenticeship in a similar subject. International Baccalaureate at Level 3 in a similar subject. BTEC Extended Diploma in a similar subject. A work experience route (2-3 years) in a similar subject-related role. 'Similar subject' relates to areas directly relevant to or commensurate with 'Digital and Technology Solutions'. Typically this would be areas such as but not limited to Level 3 digital apprenticeships, A-Level/BTEC Computer Science, Information Technology, Networking, Software Engineering, etc. Please note: Learners must not hold an existing qualification at the same or higher level than this apprenticeship in a similar subject. Working week: Hours are 9am to 5.30pm, Monday to FridayFull-time - 37.5hrs Benefits: Company pension On-site parking Work from home Hybrid working possible after 1 year service Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Our client is a managed services company who operate in two school based in Chesham and Egham. Together we are recruiting for an experienced Schools based IT Technician on a permanent basis to start on Monday 11th March 2024. General duties include: - Maintaining each school's network, including management of daily backups, anti-virus tools and software licenses - Ensuring anti-virus updates and Microsoft Security updates are kept current on schools networks - Setting up, deploying and re-image desktops and hardware. - Maintaining network user accounts, profiles, permissions and the addition and deletion of users To Qualify: - Networking fundamentals (LAN, WAN, Switches, DHCP & DNS) - Experience supporting Microsoft Windows Server 2003, 2008 and 20012, Windows 7 and Windows 8 Professional, Apple & IOS operating systems - Active Directory, Group Policy and Server builds and configurations management - Previous IT experience within primary / secondary schools Please consider applying if you meet the criteria.
Mar 29, 2024
Full time
Our client is a managed services company who operate in two school based in Chesham and Egham. Together we are recruiting for an experienced Schools based IT Technician on a permanent basis to start on Monday 11th March 2024. General duties include: - Maintaining each school's network, including management of daily backups, anti-virus tools and software licenses - Ensuring anti-virus updates and Microsoft Security updates are kept current on schools networks - Setting up, deploying and re-image desktops and hardware. - Maintaining network user accounts, profiles, permissions and the addition and deletion of users To Qualify: - Networking fundamentals (LAN, WAN, Switches, DHCP & DNS) - Experience supporting Microsoft Windows Server 2003, 2008 and 20012, Windows 7 and Windows 8 Professional, Apple & IOS operating systems - Active Directory, Group Policy and Server builds and configurations management - Previous IT experience within primary / secondary schools Please consider applying if you meet the criteria.
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 28, 2024
Full time
Your new company Hays are working with an established organisation to support with the recruitment of a Senior 2nd Line Engineer vacancy to join their Portbury office. The role will be 5 days on site due to the hands-on hardware / desktop support nature of the role and will pay between 30,000 - 37,000pa depending on experience. The organisation offers fantastic development and progression opportunity internally and are known for the ethical and sustainable practices. There may be some on-site travel to the HQ in Wiltshire. Your new role Within the role you will be based at the organisation's secondary office location (Portbury) as the main on-site IT Technician whilst working with the wider IT infrastructure team and manager (based in the Wiltshire HQ) to support the business's operations and support the users. You will provide technical expertise across hardware and desktop support, whilst also supporting the service desk with software and application troubleshooting. You'll provide break-fix support in a Mac / Microsoft environment for desktops, laptops, mobile devices and other niche hardware. You'll also support with technical administration for the M365 stack, windows server and basic networking. What you'll need to succeed To be considered for this role you will need to have worked in a similar 2nd line desktop / IT support role with excellent customer services skills. You must be able to work under pressure, and be able to manage a busy workload. Ideally you will have a passion for IT, with a desire to upskill and progress within the role. You will also need to be happy working in an independent role without direct on-site supervision. What you'll get in return In return you will receive a competitive salary up to 37,000pa depending on experience, you will have the opportunity to work for a well-known, established business and be exposed to working with technical specialists, with the opportunity to up skill and progress internally. You will need to be able to get on site 5 days per week in Trowbridge HQ. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This is a key role within an IT Administration Team based in the Typhoon Training Facility (TTF) at RAF Coningsby. The team has responsibility for ensuring the continued availability of a broad range of IT and Audio Visual Training Equipment (AVTE) to staff and students. The role will necessitate a 'hands on' approach and must include the following areas of knowledge/skills and responsibilities: Ensure compliance with backup and data retention policies and that there is no data loss. Microsoft SharePoint 2016 administration and configuration. Be aware of and able to implement processes and procedures to ensure compliance with the latest regulations covering Data Protection and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. To attend meetings involving all business and customer stakeholders relating to IT and AVTE provision. High standards will be set at all times both in a working environment and personally. The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications Key Responsibilities: Point of contact for all TTF related IT and AVTE issues including those relating to equipment/services provided by others. Attendance at meetings relating to IT and AVTE provision. Administration of Local Network comprising of 600+ users, 250+ workstations and 10+ Servers including Active Directory , Group Policy and DNS as per business requirements. Ensure compliance with data backup and retention policies ensuring that there is no data loss. Proven experience of IT Technician/Administration Experience of Microsoft SQL Data manipulation and design Conversant with emerging technologies and able to analyse their potential suitability to enhance the schools resources for both IT and AVTE and propose solutions. Conversant with AVTE, display and control systems. Aware of, and able to, implement processes and procedures to ensure compliance with the latest regulations covering General Data Protection Regulations and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. An expert knowledge of Microsoft Operating Systems; Server 2019 and Windows 10/11 which is to include installation and configuration. Microsoft qualifications/course attendance are requirements. Extensive understanding of networking protocols, which should include infrastructure set up and configuration, including both TCP/IP, WiFi and Fibre Channel. Experience of various data back-up technologies and solutions Experience of hardware fault diagnosis to component level. In-depth knowledge of mobile hardware solutions. Extensive knowledge of Microsoft Office 2016 and 365. Ability to understand and manipulate several computer languages including Visual Basic, MSSQL, OSQL, Powershell and basic. Experience with Oracle Database management systems (ODBMS) Management of inventory control software and ensuring it is up-to-date. Job Requirements: Work effectively as part of a team as well as individually. The ability to prioritise tasks and ensure completion in a satisfactory and timely manner. Qualifications. Qualified Microsoft Certified Systems Engineer (MCSE) or equivalent, Oracle/SQL, Network+, Security +, Microsoft Desktop Support Technician (MSDST), Microsoft Server 2019, Microsoft SQL experience to offset If you have the necessary skills and experience, and are interested in this contract opportunity, please apply now!
Mar 28, 2024
Contractor
This is a key role within an IT Administration Team based in the Typhoon Training Facility (TTF) at RAF Coningsby. The team has responsibility for ensuring the continued availability of a broad range of IT and Audio Visual Training Equipment (AVTE) to staff and students. The role will necessitate a 'hands on' approach and must include the following areas of knowledge/skills and responsibilities: Ensure compliance with backup and data retention policies and that there is no data loss. Microsoft SharePoint 2016 administration and configuration. Be aware of and able to implement processes and procedures to ensure compliance with the latest regulations covering Data Protection and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. To attend meetings involving all business and customer stakeholders relating to IT and AVTE provision. High standards will be set at all times both in a working environment and personally. The role holder may be required to carry out additional or alternative tasks from time to time, subject to holding the appropriate qualifications Key Responsibilities: Point of contact for all TTF related IT and AVTE issues including those relating to equipment/services provided by others. Attendance at meetings relating to IT and AVTE provision. Administration of Local Network comprising of 600+ users, 250+ workstations and 10+ Servers including Active Directory , Group Policy and DNS as per business requirements. Ensure compliance with data backup and retention policies ensuring that there is no data loss. Proven experience of IT Technician/Administration Experience of Microsoft SQL Data manipulation and design Conversant with emerging technologies and able to analyse their potential suitability to enhance the schools resources for both IT and AVTE and propose solutions. Conversant with AVTE, display and control systems. Aware of, and able to, implement processes and procedures to ensure compliance with the latest regulations covering General Data Protection Regulations and the relevant security classification of any data residing on/within the area(s) of responsibility. Compliance with ITAR and EAR regulations is essential. An expert knowledge of Microsoft Operating Systems; Server 2019 and Windows 10/11 which is to include installation and configuration. Microsoft qualifications/course attendance are requirements. Extensive understanding of networking protocols, which should include infrastructure set up and configuration, including both TCP/IP, WiFi and Fibre Channel. Experience of various data back-up technologies and solutions Experience of hardware fault diagnosis to component level. In-depth knowledge of mobile hardware solutions. Extensive knowledge of Microsoft Office 2016 and 365. Ability to understand and manipulate several computer languages including Visual Basic, MSSQL, OSQL, Powershell and basic. Experience with Oracle Database management systems (ODBMS) Management of inventory control software and ensuring it is up-to-date. Job Requirements: Work effectively as part of a team as well as individually. The ability to prioritise tasks and ensure completion in a satisfactory and timely manner. Qualifications. Qualified Microsoft Certified Systems Engineer (MCSE) or equivalent, Oracle/SQL, Network+, Security +, Microsoft Desktop Support Technician (MSDST), Microsoft Server 2019, Microsoft SQL experience to offset If you have the necessary skills and experience, and are interested in this contract opportunity, please apply now!
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to 32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of 32,000. This is an office-based position at offices in Aberdeen.
Mar 28, 2024
Full time
2nd Line Senior Service Delivery Analyst Aberdeen, Scotland Salary to 32,000 Are you a seasoned IT professional with a penchant for troubleshooting and problem-solving? Do you possess a keen ability to communicate effectively across diverse user groups? If so, we have an exciting opportunity for you to join our client's team as a 2nd Line Senior Service Delivery Analyst at their regional law firm. Essential Skills: Proficiency in high-level troubleshooting and root cause analysis. Ability to think logically and systematically. Effective communication skills and adeptness in handling a broad spectrum of users. Capability to understand and assess users' abilities. Previous IT support experience. Familiarity with Windows Desktop, Windows Server, Microsoft Office, VMWare, Networking, Microsoft 365, Apple iOS/Android, and Communication Platforms (Teams, Zoom, Webex). Knowledge of Microsoft Active Directory & Group Policy. Desirable Skills: Experience in mentoring junior team members to facilitate learning and development. Capacity to intervene in cases requiring a more meticulous approach. Ability to work autonomously and lead projects to completion when necessary. Demonstrated willingness to assist others at all times. Empathy and understanding towards less technical individuals, with an openness to comprehend their roles within the business. Key Responsibilities: Handle escalated Service Requests from Helpdesk Tickets, Phone, Email, or User Engagement. Serve as an escalation point for helpdesk engineers, maintaining a calm and logical approach in difficult encounters with end-users and during serious incidents. Manage operational time efficiently and provide comprehensive reporting data. Diagnose and resolve technical hardware and software issues to the best of your ability, seeking assistance when necessary. Provide general administration support for the firm's systems. Escalate problems to appropriate levels of support as required. This role may require travel to other offices and therefore you must be able to drive and own your own car. The salary for this role is in the region of 32,000. This is an office-based position at offices in Aberdeen.
IT Infrastructure Engineer Overview: An Exciting opportunity has arisen to join an award winning team within a MSP based in the South West of England. This role will provide onsite, and some hybrid technical support for one of their largest clients. The ideal candidate will have excellent analytical and technical skills as well as being able to communicate effectively to customers. They will also need to be able to work autonomously as well as collaborate well within the on-site team. Role & Responsibilities: Respond effectively to queries and complete in a timely manner Take ownership of the tickets allocated in the system queue and resolve without escalation Work closely with the 2nd Line Engineers to ensure accurate troubleshooting Effectively collaborate with team members to ensure personal and team goals are met Report potential client facing risks Liaise with other teams to maintain fluidity and functionality Ensure Service Level Agreements (SLAs) are met Troubleshoot, maintain and support a variety of systems and software Prioritise and manage several issues simultaneously Provide excellent customer service Essential Skills & Experience: Strong MS Windows knowledge SSCM / Intune knowledge Experience with Office 365 Experience administering Linux operating systems and integration with MS Windows desktop and server Strong knowledge of VMWare SAN setup and administration Networking skills in LAN & WAN PowerShell scripting experience Package: Salary up to 50k Excellent benefits package Hybrid working
Mar 28, 2024
Full time
IT Infrastructure Engineer Overview: An Exciting opportunity has arisen to join an award winning team within a MSP based in the South West of England. This role will provide onsite, and some hybrid technical support for one of their largest clients. The ideal candidate will have excellent analytical and technical skills as well as being able to communicate effectively to customers. They will also need to be able to work autonomously as well as collaborate well within the on-site team. Role & Responsibilities: Respond effectively to queries and complete in a timely manner Take ownership of the tickets allocated in the system queue and resolve without escalation Work closely with the 2nd Line Engineers to ensure accurate troubleshooting Effectively collaborate with team members to ensure personal and team goals are met Report potential client facing risks Liaise with other teams to maintain fluidity and functionality Ensure Service Level Agreements (SLAs) are met Troubleshoot, maintain and support a variety of systems and software Prioritise and manage several issues simultaneously Provide excellent customer service Essential Skills & Experience: Strong MS Windows knowledge SSCM / Intune knowledge Experience with Office 365 Experience administering Linux operating systems and integration with MS Windows desktop and server Strong knowledge of VMWare SAN setup and administration Networking skills in LAN & WAN PowerShell scripting experience Package: Salary up to 50k Excellent benefits package Hybrid working
Infrastructure Engineer 34,000 - 39,000 Full Time / Permanent Telford / On-Site Role and Company My client, a well-known UK-based building materials supplier, is looking for a driven Infrastructure Engineer to join their close-knit internal IT team, which has some exciting growth plans in the near future. This role would suit a driven IT professional with an appetite to learn new skills and be part of a great team. Responsibilities Participate in various infrastructure and desktop projects to support strategic roadmap and continual improvement. Provide maintenance and development of LAN and WAN infrastructure. Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels. Maintain an awareness of cyber-security and ensure procedures and policies are followed to minimise organisational risk. Promote and develop the use of the ICT Systems in a secure manner to generate efficiency improvements. Experiences and Skills Required Previous experience in a fast-paced IT Support or Infrastructure Engineer capacity. Experience of Microsoft Server support and administration Knowledge of Virtualisation / Hyper-V standalone and clusters Storage Area Networks - Dell EqualLogic and SC Series SANs Endpoint security and response (Crowdstrike) and Endpoint Management Microsoft Active Directory support and administration Group policy administration, PowerShell and scripting TCP/IP Networking (DNS, DHCP, LAN, WAN, VLAN, Firewalls, etc.), support, and administration. MS Office 365 configuration, and administration. Microsoft Azure support and administration Cyber security awareness and incident response Creating technical documentation Capable of clear and accurate communication, both written and verbal. Full Driving License Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Mar 28, 2024
Full time
Infrastructure Engineer 34,000 - 39,000 Full Time / Permanent Telford / On-Site Role and Company My client, a well-known UK-based building materials supplier, is looking for a driven Infrastructure Engineer to join their close-knit internal IT team, which has some exciting growth plans in the near future. This role would suit a driven IT professional with an appetite to learn new skills and be part of a great team. Responsibilities Participate in various infrastructure and desktop projects to support strategic roadmap and continual improvement. Provide maintenance and development of LAN and WAN infrastructure. Support the ICT Helpdesk function, ensuring user requests are resolved to agreed service levels. Maintain an awareness of cyber-security and ensure procedures and policies are followed to minimise organisational risk. Promote and develop the use of the ICT Systems in a secure manner to generate efficiency improvements. Experiences and Skills Required Previous experience in a fast-paced IT Support or Infrastructure Engineer capacity. Experience of Microsoft Server support and administration Knowledge of Virtualisation / Hyper-V standalone and clusters Storage Area Networks - Dell EqualLogic and SC Series SANs Endpoint security and response (Crowdstrike) and Endpoint Management Microsoft Active Directory support and administration Group policy administration, PowerShell and scripting TCP/IP Networking (DNS, DHCP, LAN, WAN, VLAN, Firewalls, etc.), support, and administration. MS Office 365 configuration, and administration. Microsoft Azure support and administration Cyber security awareness and incident response Creating technical documentation Capable of clear and accurate communication, both written and verbal. Full Driving License Please apply via the link or contact (url removed) for more information. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you ll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA s. You ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
Mar 28, 2024
Full time
2nd Line IT Support Engineer, Southwark, London. £30,000 Our market leading professional services client is looking to recruit a 2nd Line IT Support Engineer. As part of a team of dedicated engineers, you ll be providing 2nd Line and Desktop Support to the end users in their central London office, covering cutting edge hardware, software and infrastructure technologies. Supporting one of the UK s largest firms within their industry, this role combines both end-user support with more technical hands on troubleshooting. If you want to make a move into a more technical environment then I highly recommend that you apply to this role. The role: The 2nd Line IT Support Engineer will provide support to a diverse group of users, responding to incidents and requests in line with company SLA s. You ll troubleshoot desktop, telephony, network and printing errors, investigate software issues and carry out daily checks to ensure that backups are completed successfully. You will support and install hardware, software and mobile devices, and have the opportunity to administer servers and gain insight into infrastructure based technology. About you: The successful 2nd Line IT Support Engineer will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with clients at all levels of a business whilst demonstrating excellent customer service at all times. You ll possess a logical approach to problem solving and will already be experienced in a similar role. Essential skills: Minimum 1-year experience in a similar role Windows 10, MS Server 2012/2019, MS Office 365 Active Directory & Group Policy administration IP networking & telephony, DNS, DHCP Server, network and desktop hardware Customer facing skills Desirable skills: SCCM Mobile device support Sophos AV Backup software and hardware, in particular Arcserve Backup Solutions Desirable qualifications: Any of the following: MCSE/MCITP, MCP/MCTS or VCP. MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven t heard back in this time your application has been unsuccessful at this time. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
Mar 28, 2024
Full time
3rd Line Support Engineer (MSP) Role - 3rd Line IT Support Engineer Location - Warrington Salary - 30,000- 35,000 My client, an award-winning Managed Service Provider based in Warrington, is looking for a Senior IT Support Engineer to join their team! This role offers an exciting opportunity to work in a friendly, but challenging, environment where you will be highly appreciated. Key Responsibilities and Duties: Log and process support tasks from all sources: calls, emails, and tickets Resolve support cases and record all actions that lead to resolution at the time, in the case management system. Resolving support cases will primarily be completed remotely but in some cases may require a presence at a client's premises. Talking to clients and computer users to determine the nature of any problems they encounter. Solving password problems Responding to breakdowns Investigating, diagnosing, and solving computer software and hardware faults Repairing equipment and replacing parts Obtain replacement or specialist components, fixtures, or fittings. Prepare equipment for installation. Install and configure computer hardware, software, systems, networks, printers, scanners. Where appropriate work may be completed remotely but will often require an on-site presence. Undertake scheduled maintenance upgrades. Set up accounts for customers, ensuring their teams know how to log in. Technical Skills: All Current and recently retired Windows Server environments, including Terminal Server/Remote Desktop All current and recently retired Window Windows Desktop Environments Virtualisation technologies - VMWare / Hyper-V MS Office 365 administration + migration Active Directory, Group Policy, Azure AD MDT SCCM (MS Deployment Toolkit / System Centre Config Manager) MDM (Mobile Device Management) Backup technologies including (Tape / Disk / Cloud) Anti-Virus technologies Networking experience - DNS, DHCP, TCP/IP, VPNs, Cabling, Routers, Firewalls. Switching infrastructure technologies including stacking, VLAN's, Spanning Tree etc UPS Solutions Wireless Infrastructure Technology 3rd Party vendor Management VOIP Telephony Systems configuration and administration. Asset Management Experience in the following would be beneficial, though not essential: Azure Dynamics Intune Cisco Meraki Draytek Unifi SharePoint 3CX VoIP Company Benefits: Paid for Training Plans and Qualifications Company Sick Pay Social Events Generous Holiday Allowance Fantastic Pension Plan If you are a skilled Service Desk Engineer seeking an opportunity to make a meaningful impact while advancing your career in the dynamic realm of Managed Service Providers, please apply!
IT Support Engineer / Technical Support Engineer IT Support Engineer / MSP Technical Support Technician. A North Somerset based IT managed service firm need a IT Support Engineer / Technical Support Technician who will be responsible for maintaining clients' computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. The ideal candidate will be an expert in all things Office 365. This role involves 1 week in 7 out of hours support for customers, with overtime paid. This role is based in the Clevedon office 5 days a week. The IT Support Analyst / Technical Support Technician responsibilities include: Troubleshooting Server and Desktop Operating Systems Supporting Office 365 Applications and Platforms Installing computer hardware operating systems/applications remotely and onsite Troubleshooting system/network issues and diagnosing hardware/software faults Providing support, including procedural documentation and relevant reports Supporting the roll-out of new applications and setting up new user accounts / passwords etc. Responding within agreed SLA's to call-outs Prioritising and managing a range of open cases at any one time Establish working relationships with customers and suppliers The IT Support Analyst / Technical Support Engineer will be self-motivated with strong communication skills and outstanding client- facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service. Knowledge / experience should include: Thorough and current knowledge with Office 365, Active Directory, Exchange, Cloud, etc Understanding of Microsoft products like SQL,Teams, Sharepoint Excellent knowledge of Desktop and Office products A proven track record with ability to install, and support server level technology Ability to configure / fault-find technology to include: switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues The ability to work in a fast pasted, dynamic environment; prioritising and multi-tasking effectively Demonstrate expertise in all activities associated in the provision of a managed service. Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer's systems. The IT Support Engineer / Tech Support salary is 30-32k + benefits Proactive People is an employment agency and employment business
Mar 28, 2024
Full time
IT Support Engineer / Technical Support Engineer IT Support Engineer / MSP Technical Support Technician. A North Somerset based IT managed service firm need a IT Support Engineer / Technical Support Technician who will be responsible for maintaining clients' computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit. This is an ideal opportunity for a Level 2 technician looking to improve their breadth of experience and exposure and move towards Level 3. The ideal candidate will be an expert in all things Office 365. This role involves 1 week in 7 out of hours support for customers, with overtime paid. This role is based in the Clevedon office 5 days a week. The IT Support Analyst / Technical Support Technician responsibilities include: Troubleshooting Server and Desktop Operating Systems Supporting Office 365 Applications and Platforms Installing computer hardware operating systems/applications remotely and onsite Troubleshooting system/network issues and diagnosing hardware/software faults Providing support, including procedural documentation and relevant reports Supporting the roll-out of new applications and setting up new user accounts / passwords etc. Responding within agreed SLA's to call-outs Prioritising and managing a range of open cases at any one time Establish working relationships with customers and suppliers The IT Support Analyst / Technical Support Engineer will be self-motivated with strong communication skills and outstanding client- facing abilities. You will thrive under pressure and understand the need to deliver faultless customer service. Knowledge / experience should include: Thorough and current knowledge with Office 365, Active Directory, Exchange, Cloud, etc Understanding of Microsoft products like SQL,Teams, Sharepoint Excellent knowledge of Desktop and Office products A proven track record with ability to install, and support server level technology Ability to configure / fault-find technology to include: switches, firewalls, routers, internet connections, printers, wireless solutions, cabling issues The ability to work in a fast pasted, dynamic environment; prioritising and multi-tasking effectively Demonstrate expertise in all activities associated in the provision of a managed service. Has a good eye to recognise new technology as it evolves, with consideration of how it could enhance our customer's systems. The IT Support Engineer / Tech Support salary is 30-32k + benefits Proactive People is an employment agency and employment business