An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Apr 16, 2024
Full time
An excellent opportunity has arisen for an experienced IT Support Engineer to join the team at an established IT Solutions Provider providing 1st, 2nd and 3rd line support at schools in southern England. IT Field Engineer - Immediate StartBristol, Gloucestershire & Wiltshire areas Company Car Provided Full Time, Permanent £25,000 - £28,000 per annum dependent on skills/experience Please Note: Applicants must be authorised to work in the UK Our client provides cost-effective?education technology?for schools and academies. From complex school ICT network installations to the simple supply of hardware, they?offer outstanding advice, robust products & trusted school IT technical support. They have contracts with schools in and around the Bristol, Gloucestershire & Wiltshire area. Our client offers full support with opportunities to learn and further your career. About the role: The purpose of the role is providing IT support, both remotely and on premises, with difficulty ranging from 1st to 3rd line desktop, server and network-based. You will oversee maintenance of existing infrastructure, implement new technologies and work to the best practice, collaborating with clients and colleagues. Relevant experience/skills: A solid background in IT support Ability to work in schools, must provide a clear DBS check Ability to problem solve and offer effective and practical solutions Strong attention to detail and customer-focused mentality Relevant technical skills: Microsoft Windows Server , Hyper-V - domain management Microsoft Windows 10, Microsoft Office Enterprise networking including Wireless & VOIP (configuration, security and maintenance) Web & Email filtering, Security solutions, Printer management User and Application management, device imaging and deployment Office 365, Google Workspace, Mobile devices Benefits: In addition to a competitive salary, our client offers: Company car provided Comprehensive training programs to enhance your skills Opportunities for career advancement within a growing company A supportive and collaborative work environment How to apply for the role: If you have the skills and experience required for this position, click "apply" today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents. You must be authorised to work in the UK. No agencies please. Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application. Other suitable skills and experience include IT Service Engineer, IT, IT Support, IT Support Engineer, Network Engineer, IT Jobs, IT Field Engineer, 1st Line Support, 2nd Line Support, 3rd Line Support, IT Support Technician.
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Apr 16, 2024
Full time
Great Opportunity to join Global Market Leader looking for a dynamic IT Support Professional to join them in their City Offices on an itial 6 Month Contract. The role will be a mix of desktop and remote support as well as working on roll out projects Role - IT Support Analyst aka Desktop Support Analyst, 1st / 2nd Line Support, IT Support Engineer, IT Engineer etc Location - London, City and Office based Rate c. (Apply online only) a day Role responsibilities The role would also be responsible for installing/maintaining office (O365) technologies for our end users, this includes supporting Outlook, Teams, the office suite, remote connectivity, VPN, building laptops/desktops, setting up end user equipment, printers, A/V conference setups, and any other support requirements. This role would be responsible for the timely and effective management and prioritization of tickets assigned to them. Required to work onsite at the London office. Required to work with users when on site, and to also support them remotely when they are working from home. The ideal candidate would be dynamic, motivated, and able to perform independently as well as work in partnership with other teams. Desired skills Excellent written and verbal communication A degree relevant to the position itself, ideally: Computer Science, a related technical field, or equivalent practical experience. At least 5 years supporting a global Windows desktop environment, advanced troubleshooting, and problem-solving skills. Demonstrated knowledge and ability in all aspects of a Windows workstation environment (Windows 10/11, O365, Azure Active Directory, Teams/Zoom, Intune and modern desktop management, Autopilot, mobile management, Device as a Service, WiFi, VPN, collaboration and conferencing solutions, Virtual Desktop Infrastructure (VDI), user persona or profiles, asset management via CMDB/AD).Interested? Please send your cv for a swift response!
Field Support Engineer We have a fantastic opportunity for a Field Service Support Engineer with solid Desktop Support, Basic networking and printer install experience to support our clients across London. There maybe the need for the odd client trip outside London but rare. This position spans across our 3 verticals remote and onsite support covering IT, Print and Comms Responsibilities Act as an IT administrator and assist in customer service desk support related tickets (Incidents, Service Request) Microsoft Exchange management / O365 Exchange online Microsoft Windows 10/11 desktop troubleshooting Hardware build, management and troubleshooting of desktop PC systems / Servers Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks follow diagrams and written instructions to repair a fault or set up a system Assist with consultants during project roll outs support the roll-out of new applications. Deliver customer excellence Candidate Profile Excellent problem-solving skills backed by solid technical knowledge. A versatile and service-oriented mindset. Great communication skills. Strong multitasking abilities. Ability to work under pressure and complete tasks in a timely manner. Full Clean Driving License Technical Profile Exposure to Microsoft o365 (Required) Exposure to Microsoft Azure (Required) Understanding of computer peripherals and hardware (required) Microsoft Windows 10/11 (required) Microsoft SCCM/Intune concepts (desirable) Active Directory Understanding Microsoft Server Cloud On Premise Understanding of network concepts. Working hours Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.
Apr 16, 2024
Full time
Field Support Engineer We have a fantastic opportunity for a Field Service Support Engineer with solid Desktop Support, Basic networking and printer install experience to support our clients across London. There maybe the need for the odd client trip outside London but rare. This position spans across our 3 verticals remote and onsite support covering IT, Print and Comms Responsibilities Act as an IT administrator and assist in customer service desk support related tickets (Incidents, Service Request) Microsoft Exchange management / O365 Exchange online Microsoft Windows 10/11 desktop troubleshooting Hardware build, management and troubleshooting of desktop PC systems / Servers Install and configure computer hardware operating systems and applications monitor and maintain computer systems and networks follow diagrams and written instructions to repair a fault or set up a system Assist with consultants during project roll outs support the roll-out of new applications. Deliver customer excellence Candidate Profile Excellent problem-solving skills backed by solid technical knowledge. A versatile and service-oriented mindset. Great communication skills. Strong multitasking abilities. Ability to work under pressure and complete tasks in a timely manner. Full Clean Driving License Technical Profile Exposure to Microsoft o365 (Required) Exposure to Microsoft Azure (Required) Understanding of computer peripherals and hardware (required) Microsoft Windows 10/11 (required) Microsoft SCCM/Intune concepts (desirable) Active Directory Understanding Microsoft Server Cloud On Premise Understanding of network concepts. Working hours Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job.
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous 2nd Line experience Experience working with routers, switches and wireless access points Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Apr 16, 2024
Full time
Network Field Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Network Field Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Network Field Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous 2nd Line experience Experience working with routers, switches and wireless access points Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Our client a leading company working in the finance sector are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to onsite users. Job Title: 1st/2nd Line Engineer Location: Spinningfields, Manchester (1 day WFH) Salary: Up to £35,000 Our client a leading company working in the finance sector are going through a continued period of growth and are looking to recruit a 2nd Line Engineer who will be responsible for providing technical support to onsite users. Key Responsibilities: Managing Active DirectoryProviding desktop supportManaging Office 365Troubleshooting network and email issuesTroubleshooting Microsoft applicationsManaging new user and leaver administrationManaging antivirus (ESET & Sophos)Advanced management of networking devices (Firewall/Switches)Managing storage troubleshooting (SANs & NAS)Managing SQL ServerExcellent hardware and software troubleshooting and problem-solving skillsManaging server management and maintenance Requirements: Relevant qualifications in IT such as Microsoft, Cisco, CompTIAA minimum of 2 years experience providing IT support to clientsExperience in managing some or all of the key responsibilities listed aboveExcellent communication skills and ability to work independently or as part of a teamWillingness to learn new technologies and adapt to changes in the IT industry Desirable: Management of networking devices (Firewall/Switches)InTune/MDM skillsStorage troubleshooting (SANs & NAS)knowledge of Virtualisation, Networking, Storage, Azure or Server Management If you are looking to join a dynamic and growing company with great career progression opportunities, we would love to hear from you. For further information about this role or other IT Opportunities in the North, please contact me for a confidential discussion on or call me on + Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Apr 15, 2024
Full time
Our client a leading company working in the finance sector are going through a continued period of growth and are looking to recruit a 1st/2nd Line Engineer who will be responsible for providing technical support to onsite users. Job Title: 1st/2nd Line Engineer Location: Spinningfields, Manchester (1 day WFH) Salary: Up to £35,000 Our client a leading company working in the finance sector are going through a continued period of growth and are looking to recruit a 2nd Line Engineer who will be responsible for providing technical support to onsite users. Key Responsibilities: Managing Active DirectoryProviding desktop supportManaging Office 365Troubleshooting network and email issuesTroubleshooting Microsoft applicationsManaging new user and leaver administrationManaging antivirus (ESET & Sophos)Advanced management of networking devices (Firewall/Switches)Managing storage troubleshooting (SANs & NAS)Managing SQL ServerExcellent hardware and software troubleshooting and problem-solving skillsManaging server management and maintenance Requirements: Relevant qualifications in IT such as Microsoft, Cisco, CompTIAA minimum of 2 years experience providing IT support to clientsExperience in managing some or all of the key responsibilities listed aboveExcellent communication skills and ability to work independently or as part of a teamWillingness to learn new technologies and adapt to changes in the IT industry Desirable: Management of networking devices (Firewall/Switches)InTune/MDM skillsStorage troubleshooting (SANs & NAS)knowledge of Virtualisation, Networking, Storage, Azure or Server Management If you are looking to join a dynamic and growing company with great career progression opportunities, we would love to hear from you. For further information about this role or other IT Opportunities in the North, please contact me for a confidential discussion on or call me on + Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
Apr 15, 2024
Full time
1st/2nd Line IT Support Oxfordshire Permanent Join our Client as an IT Technical Support Analyst! Responsibilities: Provide first-line technical support for computer systems Handle helpdesk requests and incidents Configure, install, and maintain desktop and laptop PCs Support telephone systems, audiovisual equipment, and video conference facilities Maintain software licensing and hardware inventory Liaise with third-party IT support companies and vendors Adhere to defined standards and procedures Requirements: Expertise in Windows-based PCs and servers Previous experience in a first-line support role Proficiency in Windows Desktop, MS Office, and Google G-Suite Certification in IT (A+ or MCSE) Ability to obtain SC Clearance Desired Skills: Familiarity with Windows Server, MS Exchange, and Active Directory Knowledge of firewalls, networking, telephony, and IT security Experience with virtualization, MDM platforms, and mobile phone support Bachelor's degree in computer science or related field Experience in a secure environment is a plus This company is an equal opportunity employer and value diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you're interested in this opportunity, please submit your CV via the link provided Cubiq Recruitment is recognised as a trusted supplier of permanent, contract and interim recruitment services to AI, Software ERP, Engineering, Manufacturing and Commercial sectors. Our teams of specialist recruiters operate across all core commercial engineering & technology disciplines and specialist areas.
IT Support Engineer Derby + Midlands Travel Permanent to £35,000 (DOE) IT Support Engineer needed for a field-based role providing IT tech support to multiple customer sites across the Midlands region. A chance to join an established IT Managed Services business with a reliable track record spanning 20+ years. Start ideally in April/May 2024. Key experience + responsibilities will include: Must have a full UK driving licence + reliable access to a vehicle (all business mileage will be paid). Supporting customer sites in Derby + with regular travel to other customer sites in the Midlands. Diagnosing / resolving IT issues to 2nd line level, delivering service requests + monitoring IT systems to ensure maximum service availability. The Person: logical, problem-solver, attention to detail, organised, proactive + excellent customer-facing skills. Tech Environment: Windows Server, Active Directory (AD), MS Exchange, DNS/DHCP, Group Policies, LAN/WAN, Networks, O365, desktops, laptops + routers. Benefits include: Pension + Extra Days' Holiday on your Birthday + Healthcare + Annual Bonus + More.
Apr 15, 2024
Full time
IT Support Engineer Derby + Midlands Travel Permanent to £35,000 (DOE) IT Support Engineer needed for a field-based role providing IT tech support to multiple customer sites across the Midlands region. A chance to join an established IT Managed Services business with a reliable track record spanning 20+ years. Start ideally in April/May 2024. Key experience + responsibilities will include: Must have a full UK driving licence + reliable access to a vehicle (all business mileage will be paid). Supporting customer sites in Derby + with regular travel to other customer sites in the Midlands. Diagnosing / resolving IT issues to 2nd line level, delivering service requests + monitoring IT systems to ensure maximum service availability. The Person: logical, problem-solver, attention to detail, organised, proactive + excellent customer-facing skills. Tech Environment: Windows Server, Active Directory (AD), MS Exchange, DNS/DHCP, Group Policies, LAN/WAN, Networks, O365, desktops, laptops + routers. Benefits include: Pension + Extra Days' Holiday on your Birthday + Healthcare + Annual Bonus + More.
An experienced Field IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region based in Brighton and Hove on a full-time basis. Experience in delivering infrastructure changes and projects would be an advantage. The role entails working with an office-based team, utilising high-quality tools and involves regular travel to client sites in the region to support a variety of diverse IT environments. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. You'll be the kind of person who can drop into a situation and improve it (leaning on your team where you need), finding resolutions and workarounds as you go. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do. Key Responsibilities: Understand your client's IT infrastructures and make changes safely and effectively to meet their business goals Handle issues escalated to you from the Service Team Complete technical design, delivery and documentation of projects and infrastructures for your clients Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools We also value the following experience: Virtual Apps and Desktops (Citrix, Microsoft) Microsoft Exchange (all supported versions) Microsoft Active Directory/Authentication Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered. IND123
Apr 15, 2024
Full time
An experienced Field IT Support Engineer is needed to join an MSP team supporting IT infrastructures for multiple clients across the region based in Brighton and Hove on a full-time basis. Experience in delivering infrastructure changes and projects would be an advantage. The role entails working with an office-based team, utilising high-quality tools and involves regular travel to client sites in the region to support a variety of diverse IT environments. The work is varied and interesting, and their objective is to deliver good-quality outcomes for their clients. Candidates must be good communicators, clear thinkers, and friendly people. Broad experience is valued, especially in managing IT for organisations with 25-500+ users and varying needs. You'll be the kind of person who can drop into a situation and improve it (leaning on your team where you need), finding resolutions and workarounds as you go. You'll enjoy the challenge of applying best practice solutions to diverse client IT environments - your clients will learn to trust you as you do. Key Responsibilities: Understand your client's IT infrastructures and make changes safely and effectively to meet their business goals Handle issues escalated to you from the Service Team Complete technical design, delivery and documentation of projects and infrastructures for your clients Required Skills: Ability to work on your own initiative as well as support the team Good communications skills Ability to problem solve in a logical manner Be efficient, well-organised, and able to prioritise Able to manage projects, update stakeholders, and manage risk Full Driving Licence Experience: Minimum 3 years of experience managing, changing, and operating IT infrastructures for organisations with 25-500 IT users Cloud services such as Microsoft 365, operating/delivering modern workplace services and tools We also value the following experience: Virtual Apps and Desktops (Citrix, Microsoft) Microsoft Exchange (all supported versions) Microsoft Active Directory/Authentication Virtualisation knowledge - Hyper-V/XenServer /VMWare Local and wide-area networking Administering database systems such as Microsoft SQL Server Maths and English qualifications equivalent to GCSE C or above. CompTIA qualifications, past apprenticeship success Vendor qualifications from Microsoft, Citrix, Sophos, Cisco, Veeam Benefits: Friendly environment Varied challenges Sounds interesting? Click the APPLY button to send your CV for immediate consideration. Candidates with previous experience or job titles including; 3rd Line Support Engineer, IT Support Engineer, IT Project Engineer, 2nd Line Support, 2nd Line IT Technician, 2nd Line Service Engineer and IT Engineer may also be considered. IND123
2nd Line Service Desk Engineer Epsom, KT17 4NL £35,000 - £40,000 per annum Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it's a great time to join them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. As 2nd Line Service Desk Engineer your responsibilities will include: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process We are looking for a 2nd Line Service Desk Engineer who has the following skills and experience: Minimum 3 years previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Good experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably). Azure knowledge preferred. Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 2nd Line Service Desk Engineer, please click apply online and upload an updated copy of your CV.
Apr 15, 2024
Full time
2nd Line Service Desk Engineer Epsom, KT17 4NL £35,000 - £40,000 per annum Perm/Full-time A hugely successful and highly regarded organisation within the financial services sector is looking for a 2nd Line Service Desk Engineer to join their busy team. Along with a salary of up to £40,000 per annum, you will receive a fantastic range of benefits including a generous pension, private healthcare, personal development training, rising holiday and lots more. The organisation is going through a period of growth currently following a big investment in IT, therefore it's a great time to join them. You will be providing first response and analysis on incidents and follow through to resolution. This role would suit an experienced 2nd Line Engineer with experience of working in a structured service desk environment, who is looking to progress their career in a fantastic working environment. As 2nd Line Service Desk Engineer your responsibilities will include: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process We are looking for a 2nd Line Service Desk Engineer who has the following skills and experience: Minimum 3 years previous experience in 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Good experience with Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably). Azure knowledge preferred. Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level This is a fantastic opportunity to play a key role in a growing team within a very well established (100 years+) FS institution who can offer great career progression. To apply for this role as 2nd Line Service Desk Engineer, please click apply online and upload an updated copy of your CV.
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous Field service experience Previous 2nd Line experience Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Suggesting improvements and upgrades for current POS infrastructures. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Apr 15, 2024
Full time
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - £35,000 + £2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous Field service experience Previous 2nd Line experience Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Suggesting improvements and upgrades for current POS infrastructures. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Apr 15, 2024
Full time
FRENCH SELECTION UK German speaking 2nd line Technical Support IT, Help Desk, Technical Support, Service Support, IT Support, Windows support, Software, Telecommunications, Network Support, Network environment, LAN, WAN, Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT Engineer, 2nd line, NAS, Network Attached Storage, German, Czech, Hungarian, Croatian, Serbian, Polish, Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION > APPLY NOW:Please visit the French Selection UK website, vacancies section, search job reference: 8128GISApplications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To provide remote troubleshooting and resolution of software and network errors• To complete data migrations after upgrades• To provide troubleshooting of network issues and log cases following SLA• To manage and resolve complex networking issues escalated from 1st line colleagues• To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues• To remotely assist customers with the installation of new or upgraded software• To follow the ticketing system to monitor and escalate issues appropriately The Candidate: • Fluency in German (written and spoken) is essential • Previous experience in technical support in Networking, Hardware and Software • Previous experience in Windows OS, MS Access and SQL databases• Problem-solving and excellent communication skills• IT literate Salary: Up to £34,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
2nd Line Support Engineer + Projects for a MSP IT Consultant - MSP (Microsoft Service Partner) Looking for an experienced 2nd Line (or above) Support person with experience supporting SME's (Small Medium Enterprises) IT Systems, to work for a MSP ( managed service provider) in Croydon, managing 2nd Line Support issues, advising clients on improvements and delivering technical installations and upgrade projects on client sites (Software, Hardware and Infrastructure). Applicants must be confident supporting: Microsoft Windows Server Microsoft Windows Desktop Operating Systems (Windows 10 & 11) Active Directory Office 365 Network Infrastructure (DNS/DHCP) As client visits will play a regular part of this role, a full UK driving licence is required (company car or pool car can be provided). Applicants with Microsoft accreditations / certified training preferred, the employer will support MS-100 / Microsoft 365 Certified: Enterprise Administrator Expert certification and offer excellent ongoing training. Salary is negotiable, it's likely to be around £28500 depending on experience + package. Office is based just off of the Purley Way in Croydon, with some flexible WFH available and Field / Site based travel required.
Apr 15, 2024
Full time
2nd Line Support Engineer + Projects for a MSP IT Consultant - MSP (Microsoft Service Partner) Looking for an experienced 2nd Line (or above) Support person with experience supporting SME's (Small Medium Enterprises) IT Systems, to work for a MSP ( managed service provider) in Croydon, managing 2nd Line Support issues, advising clients on improvements and delivering technical installations and upgrade projects on client sites (Software, Hardware and Infrastructure). Applicants must be confident supporting: Microsoft Windows Server Microsoft Windows Desktop Operating Systems (Windows 10 & 11) Active Directory Office 365 Network Infrastructure (DNS/DHCP) As client visits will play a regular part of this role, a full UK driving licence is required (company car or pool car can be provided). Applicants with Microsoft accreditations / certified training preferred, the employer will support MS-100 / Microsoft 365 Certified: Enterprise Administrator Expert certification and offer excellent ongoing training. Salary is negotiable, it's likely to be around £28500 depending on experience + package. Office is based just off of the Purley Way in Croydon, with some flexible WFH available and Field / Site based travel required.
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 15, 2024
Full time
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous Field service experience Previous 2nd Line experience Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Suggesting improvements and upgrades for current POS infrastructures. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
Apr 13, 2024
Full time
Field Service Engineer - 2nd Line - Milton Keynes Onsite 5 days per week - 35,000 + 2,600 car allowance Field Service Engineer require for a leading client based in Milton Keynes. My client is currently seeking a Field Service Engineer to come on board to provide support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more. The role involves regular fieldwork to assist ongoing client projects, with the office-to-field-based ratio varying depending on client needs. Responsibilities include managing installations, maintenance, and troubleshooting of Windows 10/11 OS on laptops and desktops. Key skills, Previous Field service experience Previous 2nd Line experience Manage responsibilities associated with installing, maintaining, and troubleshooting Windows 10/11 OS on laptops and desktops. Conduct administration tasks for server operating systems. Collaborate with RDS, Citrix, and Hyper-V technologies. Offer assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices. Administer Office 365, including tasks like user account creations, Azure AD, Exchange, etc. Oversee various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA. Field service deliverables, Deploying POS (Point of Sales) infrastructures in catering environments for large-scale corporate clients, offering support to the POS provider as needed. Setting up DSL & 4G-LTE Routers, Switches, WiFi Access Points, PoE injectors, and patching communication cabinets. Tackling issues with existing POS (Point of Sales) infrastructures. Troubleshooting DSL & 4G-LTE Routers, Switches, WiFi Access Points, and patching communication cabinets. Suggesting improvements and upgrades for current POS infrastructures. Conducting pre-installation site audits to collect data on demarcation points, cellular data coverage testing, communication room inspections, IT hardware installation locations, and cabling needs. Generating detailed client reports. Participating in project meetings via Teams. Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration. Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn 250 worth of vouchers! Crimson is acting as an employment agency regarding this vacancy
My market leading Client is urgently recruiting for a skilled IT Desktop Support Engineer to join their team on a 6-month contract basis. The successful candidate will be responsible for providing first and second-line support for desktop hardware, peripherals, printers, and telecom facilities. Additionally, they will be involved in the relocation and installation of IT equipment during office moves, as well as the delivery and support of desktop applications. Provide first and second-line support for desktop hardware, including PCs, laptops, peripheral equipment, printers, and telecom facilities. Relocate and install IT equipment during office moves, ensuring minimal disruption to operations. Deliver and support desktop applications, troubleshooting issues and providing guidance to end-users. Utilise Windows Autopilot as a modern OS Deployment solution, with a strong understanding of the mechanics and processes for developing end-to-end provisioning processes through MS Intune. Manage images, software development, and patching within Windows and Mac OS environments. Collaborate with cross-functional teams to identify and implement improvements to IT infrastructure and processes. Maintain accurate documentation and records of support activities and configurations. Requirements: Proven experience in providing first and second-line support for desktop hardware and applications. Familiarity with Windows Autopilot and MS Intune for OS deployment and provisioning processes. Strong understanding of Windows and Mac OS environments. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Bachelor's degree in Computer Science, Information Technology, or related field preferred. Please send an up to date CV for an immediate response and more information on a fantastic role with truly great Client.
Apr 12, 2024
Contractor
My market leading Client is urgently recruiting for a skilled IT Desktop Support Engineer to join their team on a 6-month contract basis. The successful candidate will be responsible for providing first and second-line support for desktop hardware, peripherals, printers, and telecom facilities. Additionally, they will be involved in the relocation and installation of IT equipment during office moves, as well as the delivery and support of desktop applications. Provide first and second-line support for desktop hardware, including PCs, laptops, peripheral equipment, printers, and telecom facilities. Relocate and install IT equipment during office moves, ensuring minimal disruption to operations. Deliver and support desktop applications, troubleshooting issues and providing guidance to end-users. Utilise Windows Autopilot as a modern OS Deployment solution, with a strong understanding of the mechanics and processes for developing end-to-end provisioning processes through MS Intune. Manage images, software development, and patching within Windows and Mac OS environments. Collaborate with cross-functional teams to identify and implement improvements to IT infrastructure and processes. Maintain accurate documentation and records of support activities and configurations. Requirements: Proven experience in providing first and second-line support for desktop hardware and applications. Familiarity with Windows Autopilot and MS Intune for OS deployment and provisioning processes. Strong understanding of Windows and Mac OS environments. Excellent troubleshooting and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Strong communication and interpersonal skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. Bachelor's degree in Computer Science, Information Technology, or related field preferred. Please send an up to date CV for an immediate response and more information on a fantastic role with truly great Client.
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Apr 12, 2024
Full time
Concept are collaborating to support a prominent IT Services business in their search for 2nd Line Desktop Engineers. The ideal candidates will possess a strong technical acumen coupled with a passion for delivering outstanding customer service. With a keen eye for detail and a proactive approach to problem-solving, you will thrive in a fast-paced environment where innovation and collaboration are valued. Position: 2nd Line Desktop Engineer (On-site) Location: Leeds Salary: £35,000 base + benefits Start Date: ASAP start As the 2nd Line Desktop Support Engineer, you will be responsible for providing on-site technical assistance and support, related to computer systems, hardware, and software. This role involves responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Your day to day responsibilities will include: Providing desktop support, including troubleshooting hardware, software, and network issues. Responding to support requests and incidents through ticketing systems, email, and phone calls. Setting up, configure, and maintaining PC's, laptop's, peripherals (e.g., printers, scanners), and mobile devices. Taking ownership of tickets allocated to them in the ticket queue and professionally manage them through to resolution or escalation. Installing, testing, and configuring new workstations, peripheral equipment, and software. Managing user accounts and access controls in Active Directory. Performing system and software updates, patches, and configuration changes. Reporting potential client facing risks Documenting internal procedures and maintain a knowledge base. Assisting with onboarding of new users, including hardware setup and software installations. Prioritising and managing multiple open cases and follow-ups. Working closely with other IT team members and departments to provide holistic support and solutions. Participating in IT projects as required. Prioritising and managing several open issues at one time. Skills and Qualifications: Considerable experience in a customer facing, 2nd Line Desktop Support role. Strong understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues proficiently. Experience with Windows and MacOS environments, Microsoft Office applications, and Active Directory. Knowledge of network security practices and anti-virus programs. Excellent problem-solving and communication skills. A customer-oriented attitude with a passion for delivering exceptional service. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an advantage. Bachelor's degree in computer science, Information Technology, or related field is advantageous Additional Requirements: Due to the nature of the role, DBS clearance will be required. It is requirement for this role to have been UK based for the last 5 years. Flexibility to work outside of traditional hours and provide on-call support as required Ability to lift and transport moderately heavy objects To be able to start on the 1st April For more information and to apply, click APPLY and a member of the team will be in touch
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
Apr 12, 2024
Full time
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining and troubleshooting IT systems and equipment in a school setting. You will form part of the Managed Services Department providing 1st and 2nd line telephone and on-site support services. Your key responsibility is to provide technical support to the IT systems and utilise the Helpdesk System to manage all tickets and requests following these through to resolution. You will be working in an Innovative Environment with our client looking for candidates who want to contribute to an organisation and structure where you can make an impact, have your voice heard, be ambitious to step up to dynamic challenges, and be accountable for your results. Responsibilities Provide 1st and 2nd line on-site technical support Ensure the IT needs of the Customer are met in relation to teaching, learning, and administration Provide regular reports to the Service Manager / Virtual Network Manager Ensure equipment is installed and ready for use by end-user e.g., PCs, Laptops, Projectors, AV Equipment, Digital Signage, Printers Ensure IT-related services and security systems are working, up to date, and ready for use by staff and pupils e.g., applications, Parent Portals, CCTV, User Permissions and Access, Filtering, Anti-Virus alerts, Websites/Intranet, BYOD, MDM, Back-Ups Troubleshoot, resolve, or escalate on-site issues with all relevant information Restore Data, reimage devices, and find missing or updated drivers where required Hardware repair and replacement Ensure monitoring alerts are investigated and where required logged on the Helpdesk Liaise with third-party software and service providers where required Respond to all tickets within SLA Maintain customer IT records such as Inventory, Password Records, Stock Control, Change Control Records, Active Directory User Accounts, E-mail Account provision, and Door Entry/Signing in System User Records Skills and Experience Worked within an educational environment or a Managed Service Provider (MSP) Microsoft Desktop Operating Systems Experience in Microsoft Office 365, Azure, and Exchange Online Skilled in software, hardware, and network troubleshooting Ability to observe proper verbal and written communication Experience in iOS device deployment Virtualisation Experience - Hyper-V, VMWare Location: Horndean, Hampshire Salary: £25,000 - £30,000 Status: Full-Time, Permanent Benefits: Annual bonus, 23 days holiday, holiday buyback scheme, health, and life insurance, great pension, paid overtime, paid training and development, and more! If you are an IT Support Technician with experience working as a 1st and 2nd Line Support, IT Engineer, ICT Technician, Technical Support, Helpdesk Support, or Service Desk, we encourage you to apply for this exciting opportunity. Do not let this opportunity pass you by it could be the catalyst to your IT career offering fantastic prospects and well-paid positions. Please forward CV details for immediate consideration and interview.
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 12, 2024
Full time
2nd Line Service Desk Engineer My client within financial services based in the Surrey area are recruiting for a 2nd Line Service Desk Engineer. As a 2nd Line Service Desk Engineer, you will be providing IT support to end users. Provide first response and analysis on incidents and follow through resolution. F Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) 2nd Line Service Desk Engineer Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays 2nd Line Service Desk Responsibilities: Handle incoming requests and changes to the Service Desk via telephone, e-mail, and ticketing system to ensure courteous, timely and effective resolution of end user issues within SLAs Demonstrate flexibility to enable the team to cover core hours of support (8am-6pm, Monday to Friday) Document all pertinent end user request information, including name, department, contact information and nature of problem or issue as well as regular updates Act as SMEs on fields of expertise, and / or escalate to 3rd line, supervisor, or team leader and service desk manager, as required Build rapport and elicit problem details from service desk customers Prioritise incidents, service requests and problems and be flexible and able to adjust based on the uniqueness of each one Administer and maintain, the corporate estate, (workstations, servers, BYOD, MDM, O365, SaaS & on prem Applications, Azure, etc) Identify and become proficient with appropriate software and hardware used and supported by the organisation Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups/restores, and configuring systems and applications Drive an all-inclusive culture that relies in clear, timely, exemplary communication and transparency, by defining expectations, prioritising properly, following through resolution, and conducting post resolution actions (Documentation of resolution as Knowledge Base Articles, post-incident communication, etc) Perform under defined timeframes and proactively report any need for deviation Attend meetings that may be necessary in the performance of your duties Comply with and uphold company policies and procedures, including but not limited to IT, Security, Health and Safety Participate in security related exercises, such as patching, security audits and the remediating actions that derive from these as and when required Understand the operation of Spam Filtering, Web Security and Antivirus Leverage provided RMM tool(s) for monitoring, administration, and remote support Administer and maintain the joiners / movers / leavers process in a timely and secure way Build and distribute corporate hardware while maintaining inventory and asset registers Undertake any additional tasks as may reasonably be required from time to time Work as part of a closely knit team of Service Delivery and collaborate effectively on a daily basis with the other IT teams Participate in the continual improvement of services and processes Create and manage support requests to 3rd party vendors when required and follow to resolution Work with the Change Manager as required per the Change Management process 2nd Line Service Desk Engineer Skills & Experience: Minimum 3 years previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade Working understanding of Active Directory, Exchange, and Microsoft 365, GPO, basic networking, Virtualisation (VMware preferably) Proven written and verbal communication skills Proven analytical and problem-solving abilities Knowledge of computing hardware, including PCs, Servers, mobile devices, and laptops Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
Apr 11, 2024
Full time
Competitive Salary Horsham, West Sussex Strictly no agencies Job Purpose This position is a combination of resource management, customer communication and performance management. It is an excellent opportunity for a proactive, diligent, and positive person with an understanding of critical thinking and effective communication skills. Working within the Team the candidate would assist in managing and resourcing the delivery of managed IT, Managed Print Services, and unified comms to customers both internal and external. The primary goal of the Team is to oversee and facilitate customer service requests and requirements, with areas of specialisation. This is a fabulous opportunity to participate in a modern, progressive team-based environment focused on outcome whilst continually improving service delivery and customer experience. Duties & Responsibilities Add and remove users Reset passwords Monitor backups, updates, and other regular tasks Log print service calls for the Print Field Engineers and consumable requests Troubleshoot and diagnose IT support issues involving software and hardware Reset user sessions Provide remote IT assistance to customers, guiding them through problem-solving steps and resolutions Collaborate with IT Support Team to escalate support tickets effectively Install and configure software applications Desktop support checking Office 365 account information, printing issues, etc Accurate record maintenance, ensuring documentation, resolution, follow up and other details are upkept Participate in IT projects and initiatives, including system upgrades, software rollouts, and infrastructure improvements Technical proficiency in troubleshooting Windows operating systems, Microsoft Office Suite, hardware peripherals, and networking concepts Knowledge of Hyper-V, Cloud solutions, Watchguard, HPE and NetGear switches Individuals will also be expected to fulfil reasonable requests from management that contribute to the overall objectives of the Service Delivery Department and the business as a whole Experience in managing more complex installations and support scenarios is beneficial but not essential Person Specification 1st and or 2nd line support experience Possess an achievement-based personality and a make things happen attitude. Proven customer service experience with excellent written and verbal communication skills Demonstrable effective communication skills with customers and colleagues to achieve desired outcomes. Emotional intelligence Critical thinking skills Demonstrate an inquiring mindset and solution resolution. Share common values with the company in line with our Book of Beliefs What we offer Competitive Salary Excellent induction & training program Supportive working environment Opportunity for sponsored training and qualifications to help you grow your career after completing probation Monday - Friday, 09.00 - 17.30 23 days annual leave plus bank holidays Your Birthday off Great social events Free onsite parking Pension scheme Eye care scheme The details contained in this Job Description reflect the content of the job at the date it was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change, existing duties may no longer be required and other duties may be gained without changing the general nature of the duties or the level of responsibility entailed. Consequently, Principal I Ltd will expect to revise this Job Description from time to time and will consult with the post holder at the appropriate time.
Global Technology Solutions Ltd
Cambridge, Cambridgeshire
Location - Cambridge, there will be a requirement to travel to sites all over the UK Salary - £30,000- 40,000p/a DOE Hours - shifts patterns of 08:00 to 16:00, 09:00 to 17:00 and 10:00 to 18:00 There's also an overnight on-call shift which the 08:00 to 16:00 shift covers. Phone support onlyPosition OverviewWe are seeking an enthusiastic Network Engineer. You will be a second line engineer with experience in troubleshooting connectivity issue at the end user level. You will be eager to develop your network skills with a view to becoming a full-time 3rd line network engineer in the future.Ideally you will have an educational background which includes network engineering principles as part of a degree in computer science or similarYou will be a client-focused individual who appreciates that client satisfaction is key to your personal success and the success of the business. This is a great opportunity to learn from a seasoned network engineer while earning a competitive salary.ResponsibilitiesYour primary goal is to build up a solid understanding of networking by shadowing and assisting our senior network engineer.Understanding being defined as: Ability to document network information. Assist in the setup of networks and contribute ideas and suggestions. Suggest activities (common incidents and service requests) that can be performed by the service desk Create and curate relevant knowledge articles. Pass accreditations as required by the senior network engineer.Other dutiesAs a small client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer.This includes but not limited to:Providing 2nd line on site and service desk technical support: Attend customer and company sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their employee's personal lives with last minute changes). Respond to and resolve complex technical issues. Troubleshoot and diagnose hardware, software, and network-related problems. Collaborate with other teams to ensure the timely resolution of issues. Document troubleshooting steps and resolutions in a comprehensive manner. Customer service: Deliver exceptional customer service by always demonstrating a professional and courteous demeanour with an ability to build strong relationships. Communicate technical information to non-technical users in a clear and understandable manner. Provide guidance and advice to customers on IT-related matters. Maintain a high level of customer satisfaction by managing customer expectations and ensuring prompt issue resolution. Must be well presented to showcase the professionalism of the company. Incident and problem management: Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). Analyse incidents and identify trends to proactively address recurring issues. Escalate incidents to the appropriate teams when necessary. Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures.As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude.Requirements Bachelor's degree in information technology or a related field (or equivalent work experience). Proven experience in a 2nd line role, providing technical support. Strong customer service skills with the ability to empathise and communicate effectively with customers. Solid understanding of IT infrastructure, including hardware, software, and networking concepts. Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. Familiarity with ITIL framework and IT service management principles. Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously. Effective communication skills, both verbal and written. Ability to work independently and collaboratively in a team-oriented environment. Troubleshoot and diagnose hardware, software, and network-related problems. Collaborate with other teams to ensure the timely resolution of issues. Utilise remote access tools to assist with troubleshooting and issue resolution. Document troubleshooting steps and resolutions in a comprehensive manner.If you have the skills require apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.
Apr 10, 2024
Full time
Location - Cambridge, there will be a requirement to travel to sites all over the UK Salary - £30,000- 40,000p/a DOE Hours - shifts patterns of 08:00 to 16:00, 09:00 to 17:00 and 10:00 to 18:00 There's also an overnight on-call shift which the 08:00 to 16:00 shift covers. Phone support onlyPosition OverviewWe are seeking an enthusiastic Network Engineer. You will be a second line engineer with experience in troubleshooting connectivity issue at the end user level. You will be eager to develop your network skills with a view to becoming a full-time 3rd line network engineer in the future.Ideally you will have an educational background which includes network engineering principles as part of a degree in computer science or similarYou will be a client-focused individual who appreciates that client satisfaction is key to your personal success and the success of the business. This is a great opportunity to learn from a seasoned network engineer while earning a competitive salary.ResponsibilitiesYour primary goal is to build up a solid understanding of networking by shadowing and assisting our senior network engineer.Understanding being defined as: Ability to document network information. Assist in the setup of networks and contribute ideas and suggestions. Suggest activities (common incidents and service requests) that can be performed by the service desk Create and curate relevant knowledge articles. Pass accreditations as required by the senior network engineer.Other dutiesAs a small client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer.This includes but not limited to:Providing 2nd line on site and service desk technical support: Attend customer and company sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their employee's personal lives with last minute changes). Respond to and resolve complex technical issues. Troubleshoot and diagnose hardware, software, and network-related problems. Collaborate with other teams to ensure the timely resolution of issues. Document troubleshooting steps and resolutions in a comprehensive manner. Customer service: Deliver exceptional customer service by always demonstrating a professional and courteous demeanour with an ability to build strong relationships. Communicate technical information to non-technical users in a clear and understandable manner. Provide guidance and advice to customers on IT-related matters. Maintain a high level of customer satisfaction by managing customer expectations and ensuring prompt issue resolution. Must be well presented to showcase the professionalism of the company. Incident and problem management: Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs). Analyse incidents and identify trends to proactively address recurring issues. Escalate incidents to the appropriate teams when necessary. Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures.As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude.Requirements Bachelor's degree in information technology or a related field (or equivalent work experience). Proven experience in a 2nd line role, providing technical support. Strong customer service skills with the ability to empathise and communicate effectively with customers. Solid understanding of IT infrastructure, including hardware, software, and networking concepts. Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications. Familiarity with ITIL framework and IT service management principles. Excellent problem-solving skills and ability to diagnose and resolve complex technical issues. Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously. Effective communication skills, both verbal and written. Ability to work independently and collaboratively in a team-oriented environment. Troubleshoot and diagnose hardware, software, and network-related problems. Collaborate with other teams to ensure the timely resolution of issues. Utilise remote access tools to assist with troubleshooting and issue resolution. Document troubleshooting steps and resolutions in a comprehensive manner.If you have the skills require apply now "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full informationGlobal Technology Solutions is acting as an Employment Agency in relation to this vacancy.